2016 FIAT 500X

Nice car; fair price; excellent customer service

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My purchase of a 2003 Lexus RX300 from Premium Motors really put their dedication to customer service and satisfaction to the test, and they passed with flying colors.While I was test driving the car, the check engine light came on, and, as is characteristic of these cars, it went into a "limp home" mode, and I returned it to them intending on looking elsewhere. That same evening, Andy, the owner, called me to explain that his mechanic had found water in the connection for the engine knock sensors, and expressed confidence that this was the cause of the problem, so much so that he gave me a written guarantee that if the computer set the code again that he would do whatever it took to make it right.The very next morning, my wife drove the car and the check engine light returned along with the limp home mode. I went to see Andy about this, and while I was sitting there he called a Lexus dealer and ordered all the Lexuspensive parts needed to replace BOTH knock sensors and the wiring harness, as well as new gaskets for the intake manifold that had to be removed to do the job; he didn't hesitate, he didn't hedge, he kept his word. What is more, I told him that my wife needed the car by Saturday night to take a trip out of town early Sunday morning (this all took place late Friday afternoon) and he had the car ready to go on Saturday afternoon.An outstanding experience all the way around. I got a very nice car at a very fair price from a quality company. I would definitely buy there again. Thank you for a very satisfying car buying experience.

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