Preferred Equipment Group 1LT,All Star Edition,Trailering Package,150 Amp Alternator,Heavy-Duty Rear Locking Differential,Rear Wheelhouse Liners,Body Color Bodyside Moldings,Body Color Door Handles,Body-Color Power Adjustable Heated Outside Mirrors,Body-Color Mirror Caps,EZ Lift & Lower Tailgate,Thin Profile LED Fog Lamps,LED Cargo Box Lighting,Chrome Grille Surround,Front Chrome Bumper,Front License Plate Kit,Molded Black Splash Guards (LPO),Polished Exhaust Tip,Bumpers: chrome,Rear step bumper,Heated door mirrors,Bodyside moldings,Power door mirrors,Deep-Tinted Glass,Color-Keyed Carpeting w/Rubberized Vinyl Floor Mats,Driver & Front Passenger Illuminated Vanity Mirrors,Cloth Seat Trim,4.2" Diagonal Color Display Driver Info Center,OnStar 6 Months Guidance Plan,Rear Vision Camera w/Dynamic Guide Lines,OnStar w/4G LTE,Passenger vanity mirror,Driver door bin,Tilt steering wheel,Rear reading lights,Overhead console,Outside temperature display,Rear seat center armrest,Driver vanity mirror,Compass,Voltmeter,Trip computer,Illuminated entry,Front reading lights,Tachometer,Electric Rear-Window Defogger,Dual-Zone Automatic Climate Control,Air Conditioning,Power Windows w/Driver Express Up,Remote Keyless Entry,Bluetooth® For Phone,Remote Vehicle Starter System,110-Volt AC Power Outlet,Power windows,Power steering,Steering wheel mounted audio controls,Remote keyless entry,Radio: AM/FM 8" Diagonal Color Touch Screen,Single Slot CD/MP3 Player,SiriusXM Satellite Radio,HD Radio,Steering Wheel Audio Controls,6 Speaker Audio System,Radio data system,MP3 decoder,6 Speakers,Premium audio system: Chevrolet MyLink,AM/FM radio: SiriusXM,CD player,Remote Locking Tailgate,Rear Chrome Bumper,Front wheel independent suspension,Occupant sensing airbag,4-Wheel Disc Brakes,Emergency communication system,Low tire pressure warning,Dual front side impact airbags,Overhead airbag,Dual front impact airbags,Front anti-roll bar,ABS brakes,Manual Tilt Wheel Steering Column,Manual Tilt/Telescoping Steering Column,Leather Wrapped Steering Wheel w/Cruise Controls,Heavy Duty Suspension,Speed-sensing steering,Traction control,Passenger door bin,Front Center Armrest w/Storage,Theft Deterrent System (Unauthorized Entry),Panic alarm,Integrated Trailer Brake Controller,Rear 60/40 Folding Bench Seat (Folds Up),10-Way Power Driver's Seat Adjuster,40/20/40 Front Split Bench Seat,Heated Driver & Front Passenger Seats,Split folding rear seat,Wheels: 20" x 9" Polished-Aluminum,Alloy wheels,Speed control,Variably intermittent wipers,Brake assist,Electronic Stability Control,Delay-off headlights,High-Intensity Discharge Headlights,Fully automatic headlights,3.42 Rear Axle Ratio
Customer services is lacking
Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 3.0 Pricing: 3.0 Overall Experience: 1.0
Worst car shopping experience of my life. Spent a total of 4 days at this dealership, Friday, Saturday, Monday and Tuesday. My car was totaled from the recent flooding in Virginia beach so I needed a new vehicle. Went to Beach Ford to look at a 2014 Ford Fusion I saw on their website at a decent price, low miles, exactly in my price range. Made an appointment to come in on Friday to take a look at it, upon arrival and meeting the sales rep, Diamond Blair, was told that that vehicle was in the process of being sold. So we looked at another Fusion which was a little more expensive, started the paperwork and was told to come back Saturday, came back Saturday and saw on their website another Ford Fusion at a lower price. Asked about it and was told that it was at their Suffolk dealership, sat down with Diamond and the GM and discussed purchasing this particular vehicle, after running numbers and increasing my down payment the GM was able to get me in the monthly price range I was looking for. Was told that they would call Suffolk and pick up this car for me, I informed them that I could return the following day, Tuesday around 1230. I would leave work early, which cost me 2 1/2 hrs of pay since Im an hourly employee and come to the dealership to complete the paperwork and purchase. Was told that if there was any issues I would receive and phone call. So Tuesday comes around, never received and phone so assumed everything was good, even texted Diamond around 1100 to make sure everything was good, reply was "Yes sir see you at 1230". Left work and headed to dealership. Just as I was pulling into the dealership I get a phone call from Diamond telling me that unfortunely the car in Suffolk was being sold, that the GM couldn't get ahold of anyone at the Suffolk dealership to inform them that I was purchasing that vehicle night before, never picked it up and was told that we could look at something else, really???? 4 days spent at this dealership, 2 separate cars that I was interested in, had money for down payment and lost 2 1/2 hours of pay!!! Will never go to this dealership again, told everyone in my shop about this experience so they stay clear of this place. Poor customer support and very unprofessional. Luckily, since I was off for the rest of Tuesday (October 18th) I went next door to the RK Cheverolet dealership and told them what happened and they took great care of me, 4 hours later drove off the lot with a 2015 Chevy Malibu!!!!!