2015 MERCEDES-BENZ GL-Class

First Benz.... Might be Last Benz

Performance: 0 Comfort: 0 Fuel Economy: 0 Fun To Drive: 0 Interior Design: 0 Exterior Design: 0 Build Quality: 0 Reliability: 0 Comfort Rating: 3 Performance Rating: 4 Interior Rating: 3 Reliability Rating: 1 Safety Rating: 2 Technology Rating: 2 Value Rating: 2

8K$ car (GL550 -2015- Only gave blue tech as trim option via Edmunds review? pull down window)). Sales was outstanding. Issues with the Transmission/Tires/window seals/AC mold issues all within the first 4000 miles. Spent over 2 weeks in the shop in under 5 months of ownership. Once the sale is made you deal with the abyss of service and quality issues. This is the most disappointed I've been in a new car purchase in over 25 years.

You like the GL550, it's garbage

Performance: 0 Comfort: 0 Fuel Economy: 0 Fun To Drive: 0 Interior Design: 0 Exterior Design: 0 Build Quality: 0 Reliability: 0 Comfort Rating: 3 Performance Rating: 5 Interior Rating: 3 Reliability Rating: 1 Safety Rating: Technology Rating: 1 Value Rating:

Too many electronic issues...

High Quality and Technology

Performance: 0 Comfort: 0 Fuel Economy: 0 Fun To Drive: 0 Interior Design: 0 Exterior Design: 0 Build Quality: 0 Reliability: 0 Comfort Rating: 4 Performance Rating: 4 Interior Rating: 5 Reliability Rating: 3 Safety Rating: 5 Technology Rating: 5 Value Rating: 4

This car seems very well made; its a tank. MB uses materials that seem very durable, even if unusual and hard to clean. This SUV is a good size, big but not huge. The front seats aren't quite as comfortable as I expected but not bad. The SatNav is easy to use and up to date with lots of search options. Connectivity is top notch, USB, iPad, WiFi Hotspot, and more (MB is a button push away like OnStar). Lots of technology innovations that you wouldn't know about unless someone told you. The 2nd, 3rd row seats are very easy to raise and lower with a push of a button. Lots of convenience items, like 120 V outlet, full size spare with jack, electric park brake, push button/lever shifter. If you want to keep the price down you will likely have to special order which is what I did (2-3 month wait). I can't comment on the advanced techno features like Park Assist, Lane Keeping, Night Vision, etc. since I didn't get those features. The vehicle is heavy but has enough power to accelerate well from start (with a lot of gas pedal). This car is designed to save gas and it does that well (e.g. Eco Start/Stop). I love the Brake Hold feature! Also has first ever eco-friendly tires from Pirelli that seem pretty good plus quiet. The car drives remarkably well and is well mannered when parking. Perfect soccer mom car with some luxury and glitz. I look forward to driving again. My last car was a Shelby GT500 which was fun but tiring compared to this car. Not liking the bare aluminum running boards so much. After several years they will look nasty if you don't take good care of them. This car is the widest in its class so lots of room. I compared a LOT before buying this one. Rumor: MB will be cutting supply to the US.

"Nothing but the best" what a joke

Performance: 0 Comfort: 0 Fuel Economy: 0 Fun To Drive: 0 Interior Design: 0 Exterior Design: 0 Build Quality: 0 Reliability: 0 Comfort Rating: 4 Performance Rating: 2 Interior Rating: 4 Reliability Rating: 1 Safety Rating: 1 Technology Rating: 1 Value Rating: 1

The GL450 has so many problems, that dealers across the country and head quarters do not know how to fix, the customer frequently hears "we have no idea what is wrong or how to fix your problem." I had a Lexus LX 470 and as soon as I can get the Mercedes out of the shop, they have had it for 9 days, I am headed for Lexus and trading it in. The vehicle backfires on every cold start, a very dangerous situations. "Nothing but the best, the safest, technologically advanced;" far from it. Mercedes you are better than this. Step up your game and your customer service response. I was told today by Mercedes corporate customer care group "they had no idea when they would have an answer or solution to the backfire problem. When I said do you think you will know something by December, the regional claims manager stated "I have no idea." "Nothing but the best?" I will never recommend or buy another Mercedes.

in the shop every other week

Performance: 0 Comfort: 0 Fuel Economy: 0 Fun To Drive: 0 Interior Design: 0 Exterior Design: 0 Build Quality: 0 Reliability: 0 Comfort Rating: 2 Performance Rating: 3 Interior Rating: 3 Reliability Rating: 1 Safety Rating: 4 Technology Rating: 4 Value Rating: 3

I can look back and guarantee on paper my GL goes in the shop almost every other week, I am very disappointed comparing this car to our Lexus, the Lexus has been in the shop at 30k for the key fob not working and to clean the ac filter due to a smell. AS for the GL we have been in the shop all the time for brakes, sensors, squealing brakes oil leak, rear shock for rear door was not working, transmission trouble, squeaking window, right front air shock had to be replaced, the shock is still making noises when you go over a speed bump, bad design glove box that cant store much and always gets jammed, very cheap center wheel caps that need replacing all the time, so many sensors you will be in the shop getting them replaced and while you are there you might as well do your high price service that can run up to 1200.00. Yes 1200.00 and that is with out getting anything fixed. The service is to keep your car under the MB warranty and if you don't decline the service it will void the warranty. I feel like I keep the dealership lights on while they look for there next person that is as uneducated as I was when i bought this big rolling pieces of junk. When i pull up next to some one with a Mercedes I feel bad for them. I know this for a fact, Most people that work for the Mercedes dealership Don"t drive Mercedes, but if they do they usually are driving it for free. One mechanic stated to me that he likes the MB but due to the high price of parts he stays away. If you buy a Mercedes or a GL and you feel like nothing is going your way remember I told you so.

Gl is not an SUV!

Performance: 0 Comfort: 0 Fuel Economy: 0 Fun To Drive: 0 Interior Design: 0 Exterior Design: 0 Build Quality: 0 Reliability: 0 Comfort Rating: 3 Performance Rating: 3 Interior Rating: 3 Reliability Rating: 2 Safety Rating: 3 Technology Rating: 3 Value Rating: 2

i don't understand why Edmunds keep placing this vehicle on the first place among luxurious SUVs. I have followed Edmunds advice and had one for a year. I may say with full responsibility that 1) GL is not a real SUV, it is a crossover. On a rough road it fails. 2) The cockpit has a low ceiling, toll person can't get in without bending neck 3) reliability is low, within less than a year I had to go to dealer for repairs twice, one of them could have been quite expensive, if not under warranty. 4) Among all bells and whistles just a few make sense, others look attractive for a regular customer but are useless. 5) third raw is for two 3-years old only, besides an adult would have a hard time to get there. And so on... Anyway, after approximately a year i have traded it in to Lexus LX-570. Yes, this thing has less bells and whistles, but it is a real SUV. Yes, its voice recognition system sucks and navigation system is not as good as MB GL. But if you are about to purchase a luxurious SUV, go anywhere type, do not make a mistake being attracted by MB logo on a hood.

Very Poor Electonics Undermine Reliability...

Performance: 0 Comfort: 0 Fuel Economy: 0 Fun To Drive: 0 Interior Design: 0 Exterior Design: 0 Build Quality: 0 Reliability: 0 Comfort Rating: 3 Performance Rating: 4 Interior Rating: 4 Reliability Rating: 2 Safety Rating: 4 Technology Rating: 1 Value Rating: 1

... and Customer Satisfaction/Retention. All electronics in my GL63 are terrible with Navigation and Voice Recognition poorer than any car I own. Unrealiable, Inconsistent, Quirky, freeze and just don't work. Dealership makes excuses but they are terrible. Voice recognition is the worst of the 5 cars I own. Can not get into vehicle as auto door unlocking doesn't always work. Navigation will take you to Mongolia often and I have no confidence in. Options, electronic just don't work more than half the time. Taken to dealership numerous times but they seem resigned to there is no fix. I don't think they even log in my visits any more. My second but last MB. Others are better. Just not enough for the money $130K. Sticking to American and Japanese as I have experienced better reliability and value. MB has been a disappointing brand for me. Looking elsewhere for my next car purchases.

GL550, multitude of small problems undermines confidence in the brand

Performance: 5 Comfort: 5 Fuel Economy: 3 Fun To Drive: 4 Interior Design: 4 Exterior Design: 5 Build Quality: 4 Reliability: 4 Comfort Rating: 5 Performance Rating: 5 Interior Rating: 4 Reliability Rating: 4

Just got this family mover four months ago. It is no doubt a beautiful truck, and is loaded with all kinds of technological gizmos. However, that may be it downfall because a multitude of annoyances keep cropping up and sending us to the dealer: LED lights not working, tire sensor failure, power seat failure, etc. Finally, one morning the car was dead in the garage. A $100K car that would not give any sign of life or start with only 4000 miles on board. Had to have it towed to the dealer where they are still "trying to figure out what happened".

Excellent 7 seat luxury SUV with nice & improved features

Performance: 4 Comfort: 5 Fuel Economy: 3 Fun To Drive: 4 Interior Design: 5 Exterior Design: 5 Build Quality: 4 Reliability: 4 Comfort Rating: 5 Performance Rating: 4 Interior Rating: 5 Reliability Rating: 4

We purchased the '15 GL450 as a family vehicle/daily use vehicle for my wife. It's a perfect luxury 7 seat SUV in my opinion. It's roomy, both elegant and athletic inside. I was sort of hesitant on the new V6 bi-turbo engine but what a pleasant surprise! Though the engine sound is not as pleasing as the V8, the performance speaks for itself. It has similar performance as the naturally aspirated V8 in the X164 (GLs before '13) while getting better gas mileage. We've owned the previous version GL450 & GL350 and the interior, especially the "technology" has definitely improved significantly. The navi system is now somewhat user friendly, though not as nice as the Japanese cars and Audi MMI.