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[!@@Additional Info@@!]Moonroof|Navigation SystemMoonroof Power Glass|Navigation System With Voice Recognition|Navigation System Hard Drive|Navigation System Touch Screen Display|Headlights LED|Driver Attention Alert System|Driver Seat Power Adjustments: 14|Air Conditioning - Front - Automatic Climate Control|Memorized Settings Includes Driver Seat|Memorized Settings Includes Exterior Mirrors|Memorized Settings Includes Passenger Seat|Air Conditioning - Front - Dual Zones|Steering Wheel Mounted Controls Paddle Shifter|Steering Wheel Power Tilt And Telescopic|Windows Front Wipers: Rain Sensing|Engine Push-Button Start|Engine Auto Stop/Start|Driver Seat Heated|Passenger Seat Heated|Passenger Seat Power Adjustments: 14|Airbags - Driver - Knee|Inside Rearview Mirror Auto-Dimming|Tail And Brake Lights LED|Airbags - Front - Side|Airbags - Front - Side Curtain|Airbags - Rear - Side Curtain|Air Conditioning Air Filtration: Active Charcoal|Driver Seat Active Head Restraint|Cruise Control|Power Steering Speed-Proportional|ABS Brakes (4-Wheel)|Interior Wood-Tone Accents|Audio Auxiliary Input: IPod/IPhone Integration|Audio Auxiliary Input: USB|Seats Front Seat Type: Bucket|Sport Suspension|Ambient Lighting|Auto-Lock|Emergency Braking Preparation|Exterior Mirrors Power|Exterior Mirrors Heated|Drivetrain 4WD Type: Full Time|Windows Heated Windshield Washer Jets|Daytime Running Lights|Exterior Mirrors Heated Driver Mirror|Exterior Entry Lights Security Approach Lamps|Mirror Color Body-Color|Floor Mat Material Carpet|Memorized Settings Number Of Drivers: 3|Rear Seats Bench|Rear Spoiler Lip|Security Anti-Theft Alarm System|Windows Front Wipers: Variable Intermittent|Windows Rear Defogger|Braking Assist|Airbags - Front - Dual|Exterior Mirrors Integrated Turn Signals|Power Brakes|Security Engine Immobilizer|Audio Auxiliary Input: Jack|Cargo Area 12V Power Outlet|Front 12V Power Outlet(s)|Rear Seats Center Armrest: Folding With Storage|Child Seat Anchors LATCH System|Driver Seat Adjustable Lumbar Support: 4-Way Power|Front Suspension Classification: Independent|Front Suspension Type: Macpherson Struts|Front Suspension Type: Multi-Link|Headlights Auto On/Off|Multi-Function Display|Rear Fog Lights|Seats - Passenger Seat Power Adjustments: 4-Way Power Lumbar|Electronic Brakeforce Distribution|Compass|Headlights Auto Delay Off|Moonroof Tilt/Slide|External Temperature Display|Fuel Economy Display MPG|One-Touch Windows: 4|Stability Control|Traction Control|Airbags - Passenger - Occupant Sensing Deactivation|Center Console Front Console With Storage|Driver Seat Power Adjustments: Recline|Moonroof One-Touch Open/Close|Moonroof Remote Operation|Moonroof Sliding Sunshade|Passenger Seat Power Adjustments: Recline|Power Windows: Remote Operation|Reading Lights Front|Seatbelts Emergency Locking Retractors: Front|Seatbelts Seatbelt Force Limiters: Front|Seatbelts Seatbelt Pretensioners: Front|Seats - Driver Seat Power Adjustments: Height|Seats - Passenger Seat Power Adjustments: Height|Tachometer|Vanity Mirrors Dual Illuminating|Warnings And Reminders Maintenance Reminder|Cargo Area Light|Suspension Stabilizer Bar(s): Front|Suspension Stabilizer Bar(s): Rear|Rear Bumper Color Body-Color|Steering Wheel Mounted Controls Audio|Steering Wheel Mounted Controls Cruise Controls|Steering Wheel Mounted Controls Multi-Function Screen Controls|Steering Wheel Mounted Controls Phone|Steering Wheel Mounted Controls Voice Recognition Controls|Impact Sensor Battery Disconnect|Impact Sensor Door Unlock|Impact Sensor Fuel Cut-Off|Impact Sensor Post-Collision Safety System|Seatbelts Seatbelt Force Limiters: Front And Rear|Seatbelts Seatbelt Pretensioners: Front And Rear|Seatbelts Seatbelt Warning Sensor: Driver And Passenger|Adjustable Rear Headrests|Audio - Antenna: Diversity|Child Safety Locks|Clock|Crumple Zones Front|Crumple Zones Rear|Digital Odometer|Emergency Interior Trunk Release|Front Headrests Adjustable|Front Seatbelts: 3-Point|Number Of Front Headrests 2|Number Of Rear Headrests 3|Seatbelts Second Row 3-Point|Trip Odometer|Warnings And Reminders Low Fuel Level|Windows Lockout Button
Arrogant service starr. Broad daylight robbery.
Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0
My worst experience ever. I called to schedule appointment for a problem with my power seat. It was not moving forward/backward. Dropped the car in and I got a call on the next day. Ive been informed that my fore/aft motor is burned out and that is the reason for my seat malfunction. They quoted a price (parts, labor, etc) total of $850. I did some research and I got a better price, way better as a matter of fact. $350 from Mercedes-Benz of Warwick. So I called Viti again and I declined the repair. Got there couple hours later to pick up my car, and they handed me a bill for $200. I was surprised, so I asked my service advisor Ray Machado why am I being charged $200. What I got for an answer was so rude and arrogant. "Well someone has to pay the guy to work on your car, you know? I'm not paying him and someone has to. So...." Really? I felt like I am in some local neighborhood car repair joint, not like in a Mercedes-Benz dealer. I understand the estimate for the repair costs money, but thats not the way to put it out, or maybe thats just how I think. It still felt like a lot of money just to check it out, but again maybe that is just me. The other thing is, as soon as I said that I feel that $200 is too much, he was like "Ok, I will lower it to 132 for you, how does that sound?" How does that sound? Is that an auction or something? Sounds like you just made up a number to charge me. Horrible. And then .... I get into my car and voila - my seat is working again. I thought the motor was burned out? Got inside to ask Ray about it, same thing. The guy was making fun of me. " Ooh looks like you gut lucky there, for a little bit. That motor is going to burn out eventually. Maybe a week or too, but you're going to run out of luck eventually. Make sure you set it in a position thats good for you so when it burns out you will be OK" ... and he winked.... My dad has always had Mercedes and we always had it serviced in Mercedes of Boston before I moved out of the house. Never got such a horrible treatment. I don't feel like a customer should ever be treated like this at such establishment. The price is something else, but the treatment itself was terrible. Save yourself some money and nerves. If you don't trust me, just go there, get a quote on a service and then spare 5 min and call around the other Mercedes dealers to get a quote on the same service - automatic savings of $200-300 guaranteed. Never ever getting my car serviced there again.
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