2015 INFINITI Q40

2015 Infiniti Q40 AWD causes me tinnitus and heari

Performance: 0 Comfort: 0 Fuel Economy: 0 Fun To Drive: 0 Interior Design: 0 Exterior Design: 0 Build Quality: 0 Reliability: 0 Comfort Rating: 1 Performance Rating: 3 Interior Rating: 2 Reliability Rating: 3 Safety Rating: 2 Technology Rating: 2 Value Rating: 1

I bought this new 2015 Infiniti Q40 AWD from Beshoff Infiniti (San Jose) on Feb 28, 2015. After driving this noisy car for three months, or about 3000miles, I started having ringing in both ears (tinnitus). It became more and more obvious after I drove this Q40, and I have trouble to sleep since then. I also start losing my hearing in both ears, especially for the low voice from a meeting in a group or in a noisy environment, or someone with bass voice in the phone. I have contacted Beshoff Infiniti in June 2015 when I noticed the tinnitus caused by the noise. They refused to take the car back with full refund and claimed that it’s normal car noise. I took my doctor’s suggestion to wear earplugs when driving this Q40 since then. After another 6 months of driving (total mileage is 10,000miles now), the tinnitus and my hearing didn’t get better, and it’s boring me a lot, both in my life and work. I contacted the dealer and the car maker again this month. They asked me to do a second road test and still claimed that it’s normal road noise. But this “normal” noise is killing me and I don’t think I can drive this car anymore. Because the dealer and Infiniti refused to help me with the problem, I did some noise tests and analysis myself, to figure out what’s going on. According to the result from Adobe Audition CC, a professional audio analysis software, the noise mainly from 100-400 Hz, that is the low frequency noise not sensitive to human being. This means, even if the driver didn’t hear the noise, the energy carried by this sounds will still go through the ear and damage the auditory nerve cells without immediate impact. The symptom is, you may not hear a loud noise (at 6000-8000Hz), but your ears are in the pain. The low frequency noise of this Q40 AWD carried much higher energy than another model made by Infiniti, the Q50, at this range. This indicates that the company has the technology and capability to reduce the noise, but they did not apply it to Q40 for some reason. I am in the progress of negotiation with Infiniti regional affair manager now. Infiniti remains to claim it’s the normal noise, and because it not the defect on any part of the vehicle, they cannot repair it or give a full refund as I requested, neither the compensation to the health damage on me. With no concern on the fact that this noise already caused severe and permanent health damage to the customer, Infiniti refuse to recall the cars and investigate the potential harm of the noise to the customers. It’s always difficult for individual to negotiate and reach desired outcome with the big company. So far, total 8574 of Infiniti Q40 were sold in U.S. since Jan 2015 ( Infiniti sales stats: http://www.goodcarbadcar.net/2011/01/infiniti-g-sales-figures.html, the sales dropped from 1000 to 38 by Nov. 2015 ). All these customers may suffer from the same noise. Some of them may have family members riding with them, including children. As a Ph.D. in Biology, I am aware that the auditory nerve cells are the only type of cell that cannot regenerate in human body. Once you lose the hearing, you lose it permanently. The public should be alerted that there is potential risk to drive this car, for both the current Q40 owners and the potential buyers. If you are the current owners of this model of Infiniti Q40 and have the same problem with it, please contact Infiniti regional affair. Live chat: http://nna.force.com/livechat/LiveAgent_NewInfinitiIFS?routingGroup=InfinitiGlobalNav http://www.infinitiusa.com/iapps/contactus Infiniti Consumer Affairs P.O. Box 685003 Franklin, TN 37068-5003 Phone: 800-662-6200 Monday through Saturday: 7:00 AM to 7:00 PM CT Twitter contact for customer support or questions: @InfinitiCare

Happy First Time Buyer

Performance: 0 Comfort: 0 Fuel Economy: 0 Fun To Drive: 0 Interior Design: 0 Exterior Design: 0 Build Quality: 0 Reliability: 0 Comfort Rating: 4 Performance Rating: 5 Interior Rating: 4 Reliability Rating: 5 Safety Rating: 5 Technology Rating: 5 Value Rating: 4

My first Infiniti and I'm very pleased with my choice of a Q 40. Fast, excellent handling, comfortable, user friendly/intuitive controls, fun to drive, and very affordable for this class of car. Great exhaust note; brings a smile to my face every time I get in the car and start it up!

Very sexy design, elegent & powerful

Performance: 0 Comfort: 0 Fuel Economy: 0 Fun To Drive: 0 Interior Design: 0 Exterior Design: 0 Build Quality: 0 Reliability: 0 Comfort Rating: 4 Performance Rating: 5 Interior Rating: 5 Reliability Rating: 5 Safety Rating: 5 Technology Rating: 4 Value Rating: 4

I love my new 2015 Q40 with amazing high acceleration and fast response. Driver feel safe and in full control while driving this vehicle with very powerful engine representing an extrimly fast respond which creat pure excitement and joy. The sexy design with simple elegant interior arrangeme with colors and quality used inside the Q40 with easy access to all key instruments such as navigation provide a warm comfort feeling to any driver. This powerful six cylinder engine with over 328 horse power bring with it's amazing speed with high acceleration gives a driver pure at any speed while feeling safe and in control. Driving this vehicle in any street, generate an appealing statement to all others. The engine exhaust sound clearly represent of a high quality sports car present in any enviorment. The downside is the high cost of gasoline/fuel expense specialy the recommended premium fuel. Then again it is simpley worth the cost since driving this vehicle bring joy and pleasure to any driver.

Racy, yet not a TRUE sporty look inside

Performance: 0 Comfort: 0 Fuel Economy: 0 Fun To Drive: 0 Interior Design: 0 Exterior Design: 0 Build Quality: 0 Reliability: 0 Comfort Rating: 4 Performance Rating: 5 Interior Rating: 4 Reliability Rating: 5 Safety Rating: 5 Technology Rating: 4 Value Rating: 4

Do NOT except great instruments on the inside... Could be MUCH better... Overall, a decent car; however, expensive...