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Scott Pre Owned
Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0
I came to Scott Pre Owned in search of a CPO SUV, and I already had in mind what I wanted. I had an appointment set up with Dan Beidler who met me and my mom (she accompanied me for my test drive/appointment) at the door when I arrived. He was professional, helpful, and very knowledgeable when it came to the specific vehicle I wanted to look at. My mom and I spent 3 hours at the dealership between test driving and discussing financing. We were there for so long that when he heard my mom and I talking about how hungry we were he got us something to eat with no hesitation. Also, at one point when my phone was dying and I was griping about it, he offered me his personal cell phone charger. So sweet and talk about courteous! I ended up leaving the dealership that day without committing to the vehicle because I wanted to consider the options. At no point did I feel any pressure from the dealership, I just simply needed to think about it. About two hours after I left, Dan called me and informed me that they had been able to get the payments under what I wanted to pay monthly, and that they would hold the vehicle if I wanted to commit. I was thrilled and decided to commit to buying.I work very long night shifts and wasn't able to be at the dealership until the following weekend, and they were flexible enough to hold the SUV for 3 days with no money put down. Dan wasn't working on the day I went in to finalize everything and pick up the car, but he ensured that two of his colleagues knew I was coming and they took great care of me and my parents as we signed all the paperwork... Eric and Tom were also so helpful, kind, and professional. I have been in my 2014 Chevy Equinox LT2 for 2 weeks now and I am SO impressed with it, the condition it was in, and the warranties I was also provided with. I would recommend Scott Pre Owned to anyone - and I am so thankful for the guys that made the buying process a seamless and very exciting event!