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VIN JTEBU5JR1E5169957 may have been recalled. Check full report for more information
AIR BAGS:PASSENGER SIDE FRONTAL
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2014-2016 Toyota 4Runner, 2014-2015 Scion xB, Lexus IS350C, IS250C, 2014 Toyota Sienna, Lexus IS-F, and 2014-2017 Lexus GX460 vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Toyota is also recalling certain 2011-2013 Toyota Corolla, Corolla Matrix, Lexus IS250, IS350, 2011-2016 4Runner, 2011-2015 Scion xB, Lexus IS350C, IS250C, 2011-2014 Toyota Sienna, Lexus IS-F, 2011-2017 Lexus GX460, and 2011-2012 Lexus ES350 vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Toyota is also recalling certain 2010-2013 Toyota Corolla, Corolla Matrix, Lexus IS350, 2010-2016 4Runner, 2010-2013 Lexus IS250, 2010-2015 Scion xB, Lexus IS350C, IS250C, 2010-2017 Lexus GX460, 2010-2014 Lexus IS-F, and 2010-2012 Lexus ES350 vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
Falsified sales documentation
Customer Service: 1.0 Overall Experience: 1.0
Incredibly corrupt dealership. After agreeing on a sales price, I noticed that they had tacked on LoJack and dent protection within the optionals section - totaling nearly $2000 for optionals we had not been notified of. When I indicated to the sales department that we did not want those optionals, they told us that we could not purchase the car without taking those options. We had already spent 2 1/2 hours at the dealership and I was exhausted (should have walked). We foolishly just communicated how disgusted we were with the whole situation and then finished up the deal. The weekend was ending and my husband urgently needed a car. I won't even bother describing what happened in the financial services department. But, in both departments, we noticed that they had listed our phone numbers incorrectly and that they had not listed our email address (wrote "did not provide email address" though I had indeed done so). Meanwhile, every department is pleading with us to give a good customer service survey when we leave. However, when it was clear that they were not going to get one because of how poorly they treated us in both departments, they completely falsified our contact information in the Toyota corporate system. I just got off the phone with Toyota corporate: Roseville Toyota had given them a completely fabricated email address, completely fabricated phone numbers, and completely fabricated mailing address. Meaning they were purposefully preventing Toyota corporate from being able to survey us on our sales experience. It would have been comical if it had not been so obscenely corrupt. These people may have succeeded in giving Toyota a bad name in my family, though I have been a loyal Toyota fan and customer since 1989. The only thing that they did right was that - after I lodged a complaint with Toyota corporate, they rewrote the contract to remove the optionals that we had never wanted. I would have been happy at that point if they had followed through with updating our contact information as requested to 5 seperate agents at Roseville Toyota. They absolutely refused. No, it would have been more honest to refuse. They claimed to have fixed the information, but instead created new fabrications. Disgusting business practices.
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