VIN 1GNSKBE02CR307961 may have been recalled. Check full report for more information
General Motors LLC (GM) is recalling certain model year 2011-2012 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado HD, Silverado LD, Suburban, Tahoe, GMC Sierra LD, Sierra HD, Yukon, and Yukon XL vehicles. In the affected vehicles, the ignition lock actuator may bind, making turning the key difficult or causing the ignition to get stuck in the "Start" position.
Terrible cutomer service!
Customer Service: 1.0 Buying Process: 1.0
Upon viewing a car I was interested in on the internet I emailed them with all my contact information and requested a car fax report on the vehicle. I did not receive a response ( no email or phone call) so a couple hours later I phoned the dealership directly. I talked to Max and Mo and asked them some questions and he said he would email the Auto Check report. He told me if I wanted a Car Fax report I would have to pay for it myself. After 3 hours passed and no report, I called again and Max told me the info was sent...and it was not. It was frustrating dealing with Max. My impression of this business is they are unprofessional. When they answer the phone they do not say their name and you have to ask who you are speaking with and they promise to email information and do not follow thru. If this is the customer service they give before you buy I cannot imagine how they treat you once they have the money. There is absolutely no way I would purchase a vehicle here.