2011 LEXUS LS 460



above average
72,688 Miles
Miles below average

Vehicle Details

Mileage: 72688
Transmission: 8-Speed Automatic with Sequentia
Engine Type: 4.6L V8 380hp 367ft. lbs. 8 Cyli
Drive Train: RWD
Location: Plano, TX

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Used Lexus LS 460 460 for sale with 0 miles for Contact for Price

Vehicle Records & Info. Your report VINJTHBL5EF2B5104679 includes:

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60+ Vehicle problems
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Information about Dealer

Bad Customer Service Experience

Dave on 11/17/2016

Customer Service: 1.0

I had some significant problems with my vehicle after having the battery replaced at a different establishment (it was Sunday (11/13) and the dealer service was closed) and after replacing the battery my radio and some other things were either not working entirely or were not working properly. I called Monday (11/14) to get an appointment with a loaner and was told there were no loaners available. I made an appointment with my service advisor, Michael, for Wednesday (11/16) and he told me he will definitely have a loaner for me on Wednesday. I show up Wednesday (taking time off from work to bring my car in), and Michael tells me he needs to see if any loaner cars are available, which is shocking to me because he virtually guaranteed me a car. There were no loaners available, which aggravated me as he could have called me to tell me this before I left work early to bring my car in. I asked him why he didn't call me to tell me this, and he made up 2 very weak excuses and took no responsibility whatsoever. So now I am left to try and find another time to bring my car in. And in the meantime, several things are not working on the car. My time needs to be more important than this when you are dealing with customer service. I really don't understand what the point of making an appointment and being told a loaner would 'definitely' be available if that cannot be assured. Especially without the courtesy of a phone call if something prevents that from happening. I bought my car at this dealership in 2011 and have been going there for service ever since. You've now likely lost a customer.

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Vehicle Rating & Owner Reviews

Overall Rating
  Based on 6 reviews

Satin smooth!

Steve Ericson on 09/03/2016

Performance: 0 Comfort: 0 Fuel Economy: 0 Fun To Drive: 0 Interior Design: 0 Exterior Design: 0 Build Quality: 0 Reliability: 0 Comfort Rating: 5 Performance Rating: 5 Interior Rating: 5 Reliability Rating: 5 Safety Rating: 5 Technology Rating: 5 Value Rating: 5

Unbelievably smooth and quiet operation. It has legroom to spare. I rate a car by adjusting the driver's seat where I want it to be when I'm driving and then getting in the backseat and checking out the legroom. Haven't had it long enough to rate the mileage or maintainence. We bought it as a Lexus Certified Preowned vehicle so we have two years of factory warranty plus we purchased an additional three years. We should have bought one of these years ago. Nordehl Unbehaun at Lexus of Knoxville will meet your needs and then some. He was fantastic to work with and finding something to meet our needs.

Superior luxury and value

Douglas on 10/31/2015

Performance: 0 Comfort: 0 Fuel Economy: 0 Fun To Drive: 0 Interior Design: 0 Exterior Design: 0 Build Quality: 0 Reliability: 0 Comfort Rating: Performance Rating: 5 Interior Rating: 5 Reliability Rating: 5 Safety Rating: 5 Technology Rating: 5 Value Rating: 5

I have owned m.b s clas, and BMW 7 series and by far the Lexus 460 is the best value and quality vehicle I have ever owned.

bumpy ride on my new LS, drives like a boat, bad gas milage.

xexus on 03/21/2012

Performance: 4 Comfort: 4 Fuel Economy: 2 Fun To Drive: 1 Interior Design: 3 Exterior Design: 3 Build Quality: 3 Reliability: 5 Comfort Rating: 4 Performance Rating: 4 Interior Rating: 3 Reliability Rating: 5

I purchased my new 2011 from the showroom, a big splurge and excited about having a top car! When we left that night for home,the car felt like it was getting a flat tire! This continued after 4 visits back to the dealer. Finally, I was told it was the tires (they replaced all 4) and that my car will have a bumpy ride every time I get in it for the first couple of miles and then some!! That is what I expect with a $75,000 car! A car that feels like I an getting a flat when I drive to the store. I have begun to hate this car and the dealer for not solving this problem, but making excuses. I will never buy a Lexus again and plan to trade this in for a car that feels good to drive.

Wow. Run (don't walk) away from this car.

doughroller on 11/17/2011

Performance: 3 Comfort: 4 Fuel Economy: 1 Fun To Drive: 1 Interior Design: 1 Exterior Design: 4 Build Quality: 1 Reliability: 3 Comfort Rating: 4 Performance Rating: 3 Interior Rating: 1 Reliability Rating: 3

The NAV system is much worse than the 430. To push a button on the screen you have to press the screen and then release the finger press before the system acknowledges the button press. This effectively doubles the amount of time it takes to enter an address. There is a knocking sound that is an inherent design flaw. The sound is caused by the fuel pump. The dealer repair shop at first pretended they couldn't hear the sound. Then they admitted it was a design flaw they couldn't rectify. De-contenting is a term that means the manufacturer has removed features that used to be there. This model has been decontented from the prior 430 in many ways.

Its harder to find a better car at any price

jekfranklin on 06/05/2011

Performance: 5 Comfort: 5 Fuel Economy: 5 Fun To Drive: 5 Interior Design: 5 Exterior Design: 5 Build Quality: 5 Reliability: 5 Comfort Rating: 5 Performance Rating: 5 Interior Rating: 5 Reliability Rating: 5

This is my 11th Lexus vehicle and they never disappoint. The quality of the vehicle and the personal service provided by the dealership are always tops. I have never driven a domestic car or dealt with a domestic dealership that even comes close. The other foreign brands that compete with Lexus are much more expensive and all have their drawbacks.

2011 LS 460 AWD

rl007 on 01/09/2011

Performance: 4 Comfort: 5 Fuel Economy: 4 Fun To Drive: 4 Interior Design: 4 Exterior Design: 4 Build Quality: 5 Reliability: 5 Comfort Rating: 5 Performance Rating: 4 Interior Rating: 4 Reliability Rating: 5

Previous Mercedes owner....now have 2010 RX 350 and 2010 GX 460 and just got 2011 LS 460 AWD. A soft quiet excellent ride, (but 2010 RX 350 feels more of a driver's car.) Appointments and materials first rate. Excellent fit and finish. Acceleration with V-8 excellent, powerful and controlled.

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Overall Rating
10 / 10

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