2001 FORD E-150

Just a great local family business

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have purchased and leased two volvos from Pauls Volvo. I cannot imagine a better buying or servicing experience from a car dealer. I buy the cars from Chris Corigan who has sold cars at Paul's for around 20 years. He makes the process from start to end so simple and painless. Whenever I need service everyone from the service advisors to Jimmy the service manager to the mechanics are great. Sure fixing a Volvo out of warranty is expensive but show me any dealer that's not. At least at Pauls you get your car back fixed the first time with a clear explanation of why something had to be fixed. Over the years twice I had warning lights come on, one indicating I had a battery problem. When I called I was told to immediately come by. Within 15 minutes my car was being serviced. I don't know if that's the norm but I highly doubt many other NJ dealers would have done this. Now here is the best part of buying from Pauls....it is Paul SR. Paul recently turned 90 and he still comes to work. He has so much Volvo experience and seems to truly enjoy sharing his knowledge with customers while they are waiting for their cars. He walks around talking to his employees asking how they are, if they have any issues and then chats with his customers. Recently while I was waiting Paul Sr was showing me a presentation of a new model, S90 I believe, that will soon be available. You have to love this man a true car enthusiast. By the way both his adult kids also work here. They are also very accessible and are very environmentally concerned. What can I say, this is a wonderful family business. How else do I know this? I see the same people working here year after year.

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