McKensie Binau

20 de jul. de 2021

If I could give 0 stars I would. I wouldn't recommend this dealership to anyone. If you need a Certified Ford Dealership I suggest Brondes Ford in Toledo. Ever since Yark took over for Kistler I have had nothing but problems. The staff are either not trained correctly, completely clueless or just plain lazy. They have lied to me 4 different times. Most of the time when they misinformed me it was because they didn't want to do their jobs. Yark doesn't care for the customer, they only care about the money. I miss Kistler. It used to feel like a family at Kistler, but now it's just money money money never fixing the issue.

Aleah Gallegos

16 de jul. de 2021

They were severely behind on oil changes when I came for my appointment. I was more than happy to reschedule, but I drove 45mins for this appointment and wasn't offered any sort of discount due to the inconvenience. The staff wasn't helpful and seemed annoyed with my concerns, will not be returning after being a HAPPY Kistler customer for close to 4 years.

Christina Daniel

12 de jul. de 2021

I had the displeasure of working with Deon Valentine. He was nice and polite at first, but quickly changed his tune when I expressed that I wanted to explore my options. He became abhorrent, nasty, and rude. I strongly do not recommend anyone receiving customer care from Deon. He may seem sweet but will quickly become aggressive and rude if you sway from a deal.

colton crawford

28 de jul. de 2021

One star is more than they deserve. Terrible customer service. I scheduled an appointment at 8:30 am for a simple oil change and diagnostic to determine why my check engine light was on. I heard nothing from them for the rest of the day, and when I call the next morning they hadn’t even moved my car, let alone changed the oil. I understand being busy, but the least they could’ve done is communicate. I’ve come here since 2018, and when it was still kistler they did everything possible to make sure I was taken care of. Yark has completely ruined the family feeling that was established with kistler, and I will not be returning

Suchet Guha

16 de sep. de 2021

In dire need of a reliable automobile, since my 2010 Cadillac SRX Performance AWD was giving me a headache nearly every other week, and being from Michigan, knowing that Michigan vehicles are outrageously priced, I happened upon Yark Ford thru Auto-trader. Walked in unannounced one Saturday afternoon to test drive their many Edges, and Mr. Brown was the one who took me out for the ride. Great guy, we chatted while I drove, and enjoyed driving a grey Edge with 39000 miles. Explained to Mr. Brown that I will definitely be back after I took care of a few things first. He was Ok with that and we parted ways. Gave me his card in case I change my mind and want to deal with Yark. Approx 3 weeks later they got a Black Edge in with 22226 miles, I wanted the black one. Got in touch with Mr. Brown and decided on a Saturday visit. So on 9/11/2021 I decided to purchase my new vehicle. Presently the proud owner of a 2018 Ford Edge SEL AWD. Thank you Mr. Brown for all your help, will surely send anyone I know looking for a vehicle to you!!!