hartig14

9 de nov. de 2016

Excellent people to work with. Love my vehicle. Would definitely recommend to my friends! Can't wait to show my vehicle off to all my friends. Thanks!

fran3

3 de nov. de 2016

This is the second vehicle we've bought at this dealership and both times had a great experience with the same salesperson. Everyone is friendly and accommodating. Transactions were processed quickly and accurately.

fitforlife3814

28 de oct. de 2016

I was very satisfied with my experience at west broad hundai. My salesperson was excellent in every area. I would recommend this dealership to my friends and family.

reneefraine

26 de oct. de 2016

You will be greeted enthusiastically, and the salesperson will work with you for as long as it takes. My salesperson was just as excited as I was for my new car, and NOT because of a commission. Simply because he drives a Hyundai himself, and truly believes in the car. He's been with the company for many years which tells me that not only does he like the car, but also the company.

ramnor7

25 de oct. de 2016

Very pleased with my experience at West Broad Hyundai! Working with Scott was very easy and he went out of his way to be helpful.

fniles

25 de oct. de 2016

Chester sold me my previous Hyundai Sonata in 2012 and I was very satisfied with the process then, so I was happy to return to him at West Broad Hyundai again when I was ready to replace that car with a new 2017 Sonata. LOVE the car - and was able to wrap the deal up efficiently and quickly. The incentives were great and allowed me to get into a new lease for less than my previous payment, which was perfect. THANKS!!

tboyle

15 de oct. de 2016

Since we already owned a Sante Fe Hyundai, we knew some of the features. Our salesperson explained the new features and told us to call or come back anytime if we had any questions.

tscott1964

15 de oct. de 2016

I met with Kevin Johnson and Scott Gregory. I would recommend you work with those guys to get the best professional experience possible. West Broad Honda treated me with the upmost respect then any other dealership in the Metro Richmond area. If you don't go there you going to miss out on a great service and great people.

cavahoo

9 de oct. de 2016

I was very pleased with your staff in the selection of a new car that met my needs, helped me assess leasing vs. buying, and in guiding me to the vehicle that met my price range, and needs with options and features.

bobdale40

6 de oct. de 2016

We had bought an earlier Santa Fe at the old site with the help of Anthony Ray. In this case, Anthony wasn't available and had Scott Gregory ready to help us. Scott greeted and guided us. He was great...on all three occasions we came to the dealership. He's A-1!

blantz1960

6 de oct. de 2016

This is a great dealership. No pressure sales, very thorough in explanation of financing, use of vehicle and accessories. I would recommend this dealership to buy a Hyundai.

charlottegibbs

6 de oct. de 2016

I took my lease to discuss my options when it was due to be turned in. I ended up leaving with a new car because the options were too good to pass up. The experience was great, the salesman was experienced and explained everything I needed to know.

wwbarker1969

5 de oct. de 2016

West Broad Hyundai was easy to work with and helped find a Santa Fe turbo with the technology package when they were in short supply. The salesman, Chester, was polite and most helpful. We used the Internet to facilitate this purchase. All deals shown were honored.

jesmith42

30 de sep. de 2016

My experience was excellent. All contacts were very professional, friendly and courteous. All my questions were answered and the time spent for the overall process was shorter than I expected. I would not hesitate to recommend this dealership.

boader1

29 de sep. de 2016

Smoothest transaction ever. Anthony was a joy to work with. He was professional, sincere, and knowledgeable. I would definitely recommend purchasing a vehicle with him to guide the way. Excellent experience.

kenorton5

29 de sep. de 2016

Everything and everyone was great. Really easy process. I love the look and quality of the vehicle. It meets all my needs perfectly. When I took the car back to have protection package done, that process was also easy and everyone was really nice.

brancis.pollard

28 de sep. de 2016

I appreciated the salesmen that worked with me. They explained everything I me in a way that I could really understand. Their finance man also told me ways to get my credit score to go up!

kizzyhorne

25 de sep. de 2016

love love love my new santa fe sport I have wanted this vehicle for some time so I looked and purchased all on the same day and brought it home that night.

nmjipsee

24 de sep. de 2016

My car buying experience was the best I have had in many years. Chester was always courteous & professional during the entire buying process. I also never felt pressured at any time, which I sincerely appreciated.

austinjones101

24 de sep. de 2016

Dill Adams Jr. was very professional with me. My previous purchase, which was also made with his assistance, was totaled in an accident and I had to buy a new car. I purchased the same year, make, and model as before. As soon as Mr. Adams saw me, he immediately asked if I was injured in the accident and made it known that he was concerned about my well-being, which is hard to find in a car salesman. He preceded to show me that exact car that I wanted since he knew I wanted the same car, and the time spent at the dealership was quick as far as purchasing a new car goes. Mr. Adams is an excellent salesman and employee.

gammonjosnest

23 de sep. de 2016

Excellent sales, financial and overall experience. Will recommend to future interested potential buyers. Love the car, the color, and the way it drives. Gas mileage has run around 29.5 to 30.4 average, which I think is great for an SUV.

jmarks0

23 de sep. de 2016

West Broad Hyundai is an excellent dealership. They sales and service staff is very professional. This is my third Hyundai vehicle. I will drive Hyundai's for life. I plan on purchasing a second Hyundai for my wife from West Broad Hyundai in a few months.

yoneepoo

22 de sep. de 2016

These two will take care of u. This is my second car experience with Broad Hyundai. I am from North Carolina so I'm am style getting comfortable doing business here. Thxs Mr Johnson and Mr Ray

bcollins299

20 de sep. de 2016

My salesman was Anthony Ray in Richmond,VA. He was more than awesome!! Usually you go to a dealership and they try to push cars on you or sell you something you don't want despite what you told them you desired\required. Not here!!! I'm they type of person to talk myself out of it. So it took a little more time and patience then what he probably is used to. But he gave me space and let ME make the decision and I appreciate that. Anthony listened to what I wanted and found the perfect match for me. I love my new Hyundai Sonata!!! Thanks Anthony!! Job well done!!!

j.barnes4406

19 de sep. de 2016

My husband bought a 2016 Hyundai Tuscon in July and in Sept I bought a 2016 Hyundai Tuscon from West Broad Hyundai. That kind of says it all. Thanks!

jasonhaynes213

14 de sep. de 2016

Wonderful experience. Very professional. Went above and beyond to deliver the options and color i asked. Looking forward to the next transaction with West Broad Hyundai.

lpost0

10 de sep. de 2016

I would refer friends and family to this dealership. fast friendly service without being aggressive. chad answered all our questions we had and did a great job

mahan4croozn

8 de sep. de 2016

I think this is an excellent dealership. We really liked our sales person and our over all buying experience was, by far, one of the more pleasant that I've experienced! The next time we are in the market to purchase a car we will make West Broad Hyundai our primary stop.

rcgold12

5 de sep. de 2016

I found our salesperson and staff to be very helpful with our purchase. The vehicle was delivered in excellent condition. I was a bit surprised by the mileage on the vehicle at delivery (105) and the volume of programming done on the audio. When I originally looked at the vehicle, it had just six miles on it.

tommyluhmann

25 de ago. de 2016

Great exoerience very nice. Woukd buy again. Second time with this dealer and first time i ever returned to a desler.will definitelt recommend positive all around

elordnaturals

24 de ago. de 2016

I love my new Hyundai Accent! Very pleasant experience in every way. All staff members from sales, service, finance, greeters were extremely friendly, considerate and helpful

cindytyler97

24 de ago. de 2016

I had specific requirements that my salesman listened to, asked good questions, and suggested two vehicles to test drive. We chose the Azeri Limited and are delighted wit it. It meets all my needs.

bfswicegood

23 de ago. de 2016

Everyone at this dealership was very nice and approachable. My salesperson Ali was very helpful and easy going, not pushy. I will come back in a few years to purchase again from them.

chichi2012b

18 de ago. de 2016

Everything that we asked for or questioned was answered in a timely manner. We were treated respectfully and with genuine courtesy. I, personally, learned a great deal with the entire process.

arber61

18 de ago. de 2016

Best car purchase ever. No pressure. Great service and explanations. I yest drove several cars and made a decision without the usual high pressure sales tactics.

eqnlvr62

12 de ago. de 2016

Please see the comments on the previous page. Also, the dealership was extremely clean, neat, and organized. I felt the people were genuinely sincere and had my best interests in mind.

wkqk220

11 de ago. de 2016

E verything went well. Enjoy working with the dealer. Had no problems at all time was Sanders he got the job done. I'm happy with everything .thank you.

plt_joanna

11 de ago. de 2016

I received excellent service from my salesman, Scott Gregory as well as the finance person. All who have dealt with me during and after the sales process have been cordial, friendly and professional.

tomypickett

11 de ago. de 2016

Great really felt the staff had my best interest at heart. Had several people help me with the purchase and get me going. Will recommend to people in the future.

dcriswell0

11 de ago. de 2016

Everything went great. Everything was explained. The test drive went well. Wife had a good experience as well. Took all the time needed to make everything as pleasant as possible.

reggieb43

9 de ago. de 2016

Love my new Tucson. Had a 2003 Santa Fe and came back to another Hyundai. My wife is thinking about a new car and she likes the dealership and Hyundai's and all of the features.

yeagerfrank

6 de ago. de 2016

Great to shop at West Broad Hyundai! Ashley was professional and pleasant to work with! This is my second time shopping here, and likely will not be my last.

zeroworries

6 de ago. de 2016

i have come to know people in the service area, in management and in sales, and all of them are terrific. the "new" location is 4 years old now and is the most comfortable waiting area around, complete with big hd tv's, comfy chairs and clean rest rooms. i have bought two cars here and will get my next one from this dealer too.

jimandjoan

4 de ago. de 2016

Our salesman was very helpful and professional in all of our dealings with him. He did an excellent job of explaining new safety and comfort features that were not on our 2011 Azera. He developed options to get us a Sonata equipped the way we wanted in a color that we really liked. We were very satisfied with the final price of the vehicle and feel we got a very attractive deal.

larry.kettinger

4 de ago. de 2016

I am a returning Hyundai customer to this dealership. My family are all Hyundai owners based on my recommendation, starting with my father 10 years ago, both my brothers and myself. I encourage everyone I know looking for a new vehicle to check out Hyundai. To my mind they offer the best value on the market today. For my own use I only purchase automobiles with manual transmissions, I certainly hope that Hyundai will continue to offer this option. Finally, I would like to commend our salesman, Bill Morrissey, on an outstanding job of showing us the vehicles, answering all of our questions and making sure that we were satisfied with our purchase at every step of the process.

rothman3246

4 de ago. de 2016

As was just discussed in my previous post, the dealer was unaware of the current gradating student promotion, which to me, seems like an issue. This has led to an prolonged contract time and increased work on my end. Otherwise, they are fantastic it just seems that they may benefit from increased communication between departments.

saramarie2011

4 de ago. de 2016

My experience was exceptional, Scott worked with me and made sure that I didn't leave without the car that I wanted. He was definitely the best salesman I've ever worked with.

mneagle2

27 de jul. de 2016

My experience with West Broad Hyundai was very pleasant. I received helpful information from the salesman and I did not feel pressured to buy. He was available on a second visit to ensure that I had my questions answered. The financial staff were willing to negotiate so that I felt I got a fair price. Overall, I was quite pleased with the entire process.

vhgr8t1

23 de jul. de 2016

Originally I planned to buy a 2016 Elantra that gets great gas mileage and is comfortable to drive. I was shown that car, yet just to be certain I also wanted to see the 2017 Elantra, which I was shown and I fell in love with! I had researched the Elantra online, and also, since many are on the road I asked quite a few owners how they liked the car. All reports were excellent. I love my brand new car! Everyone at West Broad Hyundai was great to me. I am very happy with my car.

renee3432

23 de jul. de 2016

Treated with care and professionalism. Already recommending friends. Would change a thing abt service provided. Tell SCOTT great job for understanding my wants for my 1st car , he was GREAT!

tylisa06

23 de jul. de 2016

I started out online and Ali called me a hour later, set up an appointment same day. Everyone greeted me promptly, I didn't feel awkward going in as a woman by myself. Ali was very patient and not pushy. The guy who is talked to about the extended warranties was also very nice, can't remember his name.

lbowman100

22 de jul. de 2016

I have bought at least 11 cars over my lifetime. The Hyundai experience was the best. I had a good salesman and a good sales manager. They made me think my deal was a good one. I love the car I bought.

dltrimbur

22 de jul. de 2016

Everything went extremely well and we have now owned three Hyundai vehicles. The process was quick and painless. The dealership and very clean, everyone one was pleasant and offered assistance.

abmorr

21 de jul. de 2016

Bill Morrissey was great! He was so helpful and knowledgeable and answered all my questions in a friendly, yet professional manner. I'm confident he would be helpful in any future questions, concerns, etc. I may have. I wouldn't hesitate to contact him at all.

amosjohnson1

21 de jul. de 2016

Scott was very helpful, especially when we decided to change from the Sonata to the Elantra. Even though he had spent time giving us all the information and test driving the Sonata, when we decided the Elantra was a better fit he continued to give us the same excellent service.

1oldhippie47

15 de jul. de 2016

Chester was an excellent dealer representative, listen to everything we had to say and made valuable offers to accommodate what we needed. Very stress free dealings

nascar3961

15 de jul. de 2016

This was the best car buying experience I have ever had. I felt like my business was appreciated. They helped me set up my apple car play. I am very please

gchabs

11 de jul. de 2016

Chester could not have been nicer. He listened to my concerns, discussed options available with cars then available at the dealership and found us a vehicle that met and exceeded our needs. All this at a very reasonable price and with no pressure sales tactics. Following the purchase, the meeting with Hank to discuss financing, etc., proved equally pleasant and professional. We did the paperwork, discussed various purchase options that were available, none of which we took, and discussed how best to license the vehicle and then transfer our other car's plates to this one. Bottom line, this dealership and its employees were great. Couldn't ask for more. Will certainly recommend them to my friends and of course, depending on the performance of the car, return when it comes time to buying a new car.

johnlewisdesigns

9 de jul. de 2016

I had a very pleasant experience at West Broad Hyundai. It was a very friendly and professional atmosphere. Chester was great! He gave me details about my new car and went over everything i needed to know and answered all my questions! Thanks Again!

gcaman

9 de jul. de 2016

My experience at West Broad Hyundai was very good. Ali Malik is excellent to deal with, straight forward with the pricing , no haggles, no pressure, got us the car we wanted even though they had to get it out of MD. from another dealer.

riverajuan6571

8 de jul. de 2016

they where real professional and my car was real clean and they met all my expectations.iam truly happy.I would like to thank everyone at Hyundai

mundytlc

7 de jul. de 2016

The dealership employees was excellent and very professional. Our Sales Consultant, Bill Morrissey, helped us to make a great decision. He answered our questions and was a joy to work with.

rodfrancesca

7 de jul. de 2016

Had a great experience. Customer service was excellent. I felt like I was treated fairly and that each person took the time to make sure I had a pleasant experience.

tierra.parker411

6 de jul. de 2016

Wonderful, great, fantastic, outstanding. Staff was amazing. Ashley T. helped me on one day her service was amazing. I came back in couple of days later and Anthony R. helped me finalize my purchase, his service and gratitude was also amazing. But to top things off, Kevin J. is such a wonderful finance manager he throughly explained everything to me even when I purchased my first vehicle before I traded it for my Sonata. Overall, those three individuals really made my experience an amazing one. I am happy and satisfied. Thank you!!!

isaac.yoder

5 de jul. de 2016

the service was great, it was awesome i love my car so so much. chester was great with getting the price to an affordable cost for me and my family

isaac_linton

4 de jul. de 2016

The Sales rep greeted me well, listened to what I was seeking and offered to obtain the vehicle for me from another dealership. The financial and delivery services were excellent as well as the follow up contact

mandtpierce

1 de jul. de 2016

Chad was great and we enjoyed working with him. He was professional and knowledgeable. We also did not feel pressured into buying a vehicle, like some of the other dealerships we visited as well.

jason.rowley

28 de jun. de 2016

We were greeted within 5 min of being on the lot. Ricky was helpful and easy to work with. west Broad Hyundai will definitely be where we get our next car.

jbsmith1947

25 de jun. de 2016

Great sales person finance department also was on top of everything they took time to explain things to me they all were very friendly the dealership was very good to me

Valenda

23 de jun. de 2016

I love my new car! Was not looking to buy a new vehicle. The experience from beginning to end exceeded my expectations. This is my fifth Hyundai. I would highly recommend West Broad Hyundai and my salesman Scott Gregory.

wolenberg

23 de jun. de 2016

This was my fourth purchase here at this dealership. As with previous purchases, I could have bought elsewhere. However, the professionalism and quality of the salesperson and staff at this dealership combined with a fair price and great service is the main reason why I keep returning.

janetwva

23 de jun. de 2016

I have always been treated fairly by the sales staff and maintenance departments at the West Broad Dealership. I will remain a loyal Hyundai owner.

pamelacrook

23 de jun. de 2016

Bill was so patient with me. He answered all of my questions and made the whole process painless. Rick found me an even better financing deal that we originally found.

sharon_jarrell

22 de jun. de 2016

The service I received at the dealership was best I ever experienced. I can say nothing but good things about the sales person who helped met. Everyone was friendly and very helpful.

pookett_2000

21 de jun. de 2016

Excellent customer service and very friendly. Worked very hard to make sure I got what I needed and stayed within my means. Will definitely be returning for future purchases.

bobw1690

21 de jun. de 2016

Great professional employees. We were treated well and with respect. Best car buying experience we have ever had. Sales staff wanted to be helpful and were not pushy at all. We were treated like family. We would recommend West Broad Hyundai to anyone looking for a vehicle.

luvmarjorie

17 de jun. de 2016

west broad Hyundai have the best salemen, finance department and servce department I have ever known. I recommend them over any other dealership. great dealership

william.dejohn

16 de jun. de 2016

Chester was very professional and provided a great car buying experience. Everyone at West broad Hyundai was great to work with. I will continue to do business there.

mediaed

16 de jun. de 2016

I enjoyed my visit, the Anthony and Kevin were very kind and helpful in meeting my needs for a new car. All in all this was a purchase that I felt confident in purchasing with their aid.

G&+M

14 de jun. de 2016

We had a most pleasant experience with the staff of West Broad Hyundai and especially with Ashley Trovalli who was most patient and knowledgable to answer my wive's questions - it is really "her car" we purchased. All the other individuals involved in the transaction were most helpful and we will certainly return to W B Hyundai for service and any future automobile needs.

swilton1

11 de jun. de 2016

This is the second car I have purchased from West Broad Hyundai and without a doubt it has been the best experience for both purchases! I am truly a repeat Hyundai customer and wouldn't think of purchasing one from any other dealer. West Broad provides great service, explains every detail, isn't pushy with the sale, and really explains financing and your options. They truly look out for you as the customer! The service department is very professional and provides great services in a timely manner. The waiting area is awesome with free WiFi! My overall experience has been great and from someone who hates the car buying experience, West Broad Hyundai has changed my attitude on that - simply great service without the hassle!

jim.bachtell

11 de jun. de 2016

Very professional dealership, courteous and friendly. Have bought four cars from this dealership and the sales experience has always been excellent. I would recommend this establishment to any potential car buyer.

rodoucet

10 de jun. de 2016

i traded a vehicle originally purchased from this dealership, hoped they would pay more for my trade but only received basic wholesale, was told they could buy my vehicle all day long from the auction and i was lucky to get what i got. note, our car was non-smoker, perfect leather interior, the original floor mats hadn't even been used, 36 k on the odometer after 3 years, zero paint work and zero damage to the car. even had original windshield and window sticker. looked and drove like new and had been babied. oh well, i guess the stereotype lives on about every car dealer being the same and doesn't care about earning long time customers.

jtoliver0

10 de jun. de 2016

To know a Hyundai Dealer is to love a Hyundai Dealer! As I set waiting on my vehicle to be pulled around for a test drive, I watched all the dealer's handling their customers and they all seemed to be enjoying what they were doing and that is making their customer happy!

kpthomas68

9 de jun. de 2016

were not necessarily expecting to purchase a car, just looking as was first day. received excellent service at dealership, salesman extremely helpful, went out of his way to answer questions, find solution to any problem we had, and finally found us a brand new car (we had come by looking to replace an older Hyundai with a used one), we're very pleased.

t.m.mothershead

6 de jun. de 2016

I was very satisfied with the services I received from West Broad Hyundai. I will recommend others to West Broad Hyundai who are looking to purchase a new vehicle.

ghentgent

2 de jun. de 2016

At my age I have probably purchased my last vehicle, and this purchase was defiantly the best.Absoultily nothing to say about my purchase or experience.

leo72466

2 de jun. de 2016

MY EXPERIENCE WITH SCOTT GREGORY AND WEST BROAD HYUNDAI WAS EXCELLENT, HE ENSURED I WAS COMFORTABLE WITH THE CAR THAT I WANTED, WENT OVER ALL OF THE FUNCTIONS OF THE VEHICLE AND EVEN PROGRAMMED MY BLUETOOTH. OVERALL GREAT EXPERIENCE!!!

anndolan722

2 de jun. de 2016

Outstanding customer service and professionalism! Scott Gregory was extremely knowledgeable about the Tucson and patiently took the time necessary to demonstrate the features of the car and answer my questions. Based on my purchase experience with the dealership, I will use West Broad Hyundai for all of my service work. Keep up the good work!!

mikell146

2 de jun. de 2016

Excellent service. Your no nonsense, haggle free salesmanship; excellent product and great vehicle reputation is what has kept me coming back to WB Hyundai since 2009

tmclain689

1 de jun. de 2016

By far the easiest car shopping I have ever experienced. Ali made the entire process simple, I was able to test drive multiple cars, they worked with me to get me the car I wanted and got it in my price range. They exceeded my expectations when it came to my monthly payments. I'll definitely be back in a few years for a new Hyundai!

chriswright7139

21 de may. de 2016

Buying another vehicle from West Broad Hyundai was awesome. The salesman was pleasant to work with. He wasn't pushy and took my needs into consideration. I would definitely buy another vehicle from Anthony again.

george.simons2

14 de may. de 2016

Excellent review and communication of automobile was organized and planned out the way a Five Star Dealership should be. The showroom was spotless and the initial greeting was excellent.

skesten

14 de may. de 2016

I am a happy customer--and I felt very confident in my purchase! Chester and Rick were extremely nice and explained everything. I know I will love my car for many years to come!

jbhurst21

12 de may. de 2016

Great experience! Did not try to sell me an AWD when he knew I did not need one and encouraged me to try FWD to meet my needs.

wcarr0

9 de may. de 2016

I called Chester to tell him that I wanted to lease another Sonata Limited and the transaction was completed in a very reasonable amount of time. The new Sonata is a lot of bang for the buck, and I think the fit and finish has improved.

edcoleman0811

9 de may. de 2016

If you want an excellent buying experience, especially if you're auto shopping, visit the family of professionals ,"WEST BROAD HYUNDAI,!" As you pull in, you'll be greeted by a friendly smile, and handshake! A few simple questions, an you're on your way to satisfaction, and, possibly, a new automobile, definitely, some new friends!

lavaarmwillis

5 de may. de 2016

They did a great job, I wish I went there the 1st time I got my car, I have recommend this dealership to many many friends.

harvscreations

4 de may. de 2016

These guys found the exact car that I requested insight of limited inventory. Greg, Alex and the General Manager worked diligently to facilitate my request. This was the first time that I felt the dealership was not pushy but very professional in the negotiation process. The finance person was equally professional and really worked to keep the cost within my desired budget. Thank a MILLION

drakalope0409

3 de may. de 2016

My vehicle shopping experience was quick and painless. I am very happy with my new automobile! Thanks again to all the professional people I got to deal with. Especially my sales person.

holdingout

29 de abr. de 2016

I was very pleased with the way Ricky Adkins handled the transaction. He went to great lengths to make sure I had the car I wanted...even brought in a car from Northern Virginia to make sure it was the color I insisted on. The finance folks went out of their way to make sure I had the payments I wanted also. Was a very good experience and I drove away happy!

lavetta.willis

29 de abr. de 2016

My family brought 3 cars from West Board Hyundai within a week. My daughter had an issue with another car dealership. Of course she was scared and nervous trying it again. Anthony Ray and Kevin Johnson made her experience awesome. And on top of that she wasn't pushed into a car she didn't want. This is my second vehicle I brought from Anthony and Kevin. I tell everyone to go here.

c_wynn22

28 de abr. de 2016

I came to West Broad Hyundai to look at cars. I ended up leaving with a car. The service was great and I truly thank Anthony Ray! I love my new Santa Fe!

charlesbruce1031

21 de abr. de 2016

My wife and I had a very pleasant experience purchasing our new vehicle. Mr. Scott Gregory and the Finance Manager were very professional and helpful. Excellent service received and would definitely recommend Dealership and Salesman to friends and family.

jmicco

19 de abr. de 2016

Dealing with West Broad Hyundai was quick and professional. Initiated vehicle inquiry via the Internet and was contacted within an hour and was offered a price within 6 hours that was straightforward and did not have hidden costs like many other dealers that I dealt with. Negotiated a fair price and purchased vehicle 3 days later. Great experience.

jessicabernardo808

16 de abr. de 2016

Great service. I would definitely recommend this dealership to others and will continue to use Hyundai for services and be a continued customer in using Hyundai. Chad was helpful friendly and kind in answering my questions and concerns and I felt as if I am a valued customer.

bfields0

16 de abr. de 2016

Was in the market to lease 328i BMW and found a great Lease deal on a 2016 Genesis. Much more car for the dollar. Folks at West Broad Hyundai were great in finding me the exact car I wanted. They worked around my travel schedule to get me the car when I wanted it. This is my first Hyundai and so far, I am really enjoying it. Thanks to Chad and Rick for making my lease experience an enjoyable one.

cskelton143

13 de abr. de 2016

This was the easiest car buying experience I have even been involved with. Ali went out of his way to get the exact car insurance wanted even though it was out of the state.

karenemery2006

13 de abr. de 2016

Everyone I worked with were professional and courteous, very knowledgeable. Car was clean and had full tank of gas. Phone synced without problems. Rick was very good going over papers.

jerri.allencoverton

12 de abr. de 2016

I brought a 2016 sonata and the process was absolutely painless I spoke with Anthony Ray and he had worked with a co worker and she said he was great at what he does. He is absolutely a winner... Need to keep him he is a people person even down to Kevin the finance manager every one works well together took no time for the paper work I'm a happy customer.

ldponder427

10 de abr. de 2016

My experience at West Broad Hyundai was excellent. The salesman was professional and attentive. He did not pressure but explained all the features of the vehicle. I love my new car and will definitely be a returning customer.

laf0549

7 de abr. de 2016

See previously entered comments. Chad Taylor was real processional and knowledgeable. Dealership was clean, showcased cars well, provided availability for loaners cars on service calls too.

crispy316

7 de abr. de 2016

This dealership was outstanding! I love the service center and there was no pressure to buy by the salesperson . The car was clean and all of the staff was friendly and professional. They even stayed after hours to finish my sale and they did not rush me because it was after hours. I would highly recommend this dealership.

gloriatitus

6 de abr. de 2016

Great dealership, everyone was nice and friendly and very informative. This is our 2nd lease from this dealership for these reasons. And we were out in a reasonable about of time with the car we wanted.

carolannmarshall54

6 de abr. de 2016

Ricky Atkins was my sales representative. I was happy with the purchase of both vehicles and the caring, courteous way he took care of me the customer(s). He went above and beyond to make those purchases as smooth as possible.

tiffanieellis

31 de mar. de 2016

Pleasant experience overall. Ali went above and beyond to provide great customer service. We are very happy with our car. We will definitely recommend to others.

missdiva220

30 de mar. de 2016

I enjoyed my experience with purchasing my vehicle. The staff was very helpful and made sure I was thoroughly satisfied. I will definitely recommend West Broad Hyundai to my family and friends.

jamietmorgan

29 de mar. de 2016

Excellent customer service. Bill was knowledgable about the vehicle. Asked the right questions. For me keeping it simple and easy was perfect. Thanks Bill M.

jjhmom1120

28 de mar. de 2016

Customer service was excellent! There wasn't a very long wait and they were able to work with me to get me the vehicle that I wanted!

jdmiller620

21 de mar. de 2016

Chester was very professional and met all of my expectations. I have been to many dealerships and this was by far my best experience. Everything was so easy and I never felt pressured. I have already recommended my friends and family to buy their next car at west broad Hyundai.

6' 7" Platinum 15

20 de mar. de 2016

I learned about this site after buying a truck earlier this month and wish I knew about it when I experience the poor service I received from West Broad Hyundai in 2015. Last year when I bought my Hyundai, I did not realize until I closed on the deal and was home that there was a foul smell in the trunk. I reported it to the dealership and they denied they could smell anything. I spoke with the Service Manager, Beverly Lees, who was not helpful at all, just full of resistance. I attempted to call the General Manager, and never received a call back after leaving voicemails. After writing a poor review on Dealer's web site, I was contacted by a corporate service manager that took the position that on good faith he would have my trunk cleaned. When they performed the work, they just added deodorizers, and once they dissipated the foul odor was back. I then elected to take the car to a different Hyundai Dealer in Williamsburg and they had a chemical cleaning process that was better (not perfect). What a difference in professionalism, courtesy, customer focus, and commitment! West Broad could learn a great deal from Williamsburg.

teachnicolebrown

18 de mar. de 2016

I had an awesome experience with the sale person and with the dealership as well. I was treated with respect and the dealership really worked with me and ensured that the car I decided on was the best fit for me. The sales person also provided a lot of information and insight about the car. The sales person also assisted me with setting up radio stations.

sperago

17 de mar. de 2016

Anthony and his team were great to deal with. They did not have the vehicle I wanted but he arranged to have it transferred from another dealership. I would highly recommend this dealership and Anthony to anyone looking to purchase a Hyundai.

kia.haynes

16 de mar. de 2016

My fiance and I loved our experience! We especially enjoyed the straight-forward pricing and ease of experience. We'll definitely visit again and recommend this dealer to all of our friends!

shantaviaherron30

16 de mar. de 2016

Very Good place to get a vehicle from. Worked with my budget and credit and still was able to get into a 2016 Elantra. Very satisfied and will have the family make a purchase too!

LadiJMo

15 de mar. de 2016

It took me a while to do this, but just wanted to say that my experience with purchasing a new car at WBH was the best car buying experience I have ever had, and I have had quite a few. I had some sever credit issues, and yet, Ali and Kevin were able to get me in a late model used car which was the exact car that I wanted at a reasonable price. And all of the sales staff there are top-notch. Even when my sales guy was busy, the others made sure I was taken care of and comfortable. There wasn't the normal feeling of competition amongst the sales staff that you normally get at dealerships. They seem like a real family there and it makes for a great relaxing atmosphere and a wonderful car-buying experience. Thanx again, WBH! I will definitely be bringing my daughters there when it is time to purchase their cars.

suzybrummer

11 de mar. de 2016

Very pleasant experience with dealership. This is our second Hyundai that we have had in the past four years. Sales department is wonderful and service is great. Always treated very courteous whenever in for service.

fdailey2010

11 de mar. de 2016

it was an easy process starting with the internet search, being contacted by the internet sales department, going to the dealership, test driving, buying vehicle.

ltsearles

11 de mar. de 2016

I saw this car advertised on line and decided that it was what I wanted. I previously owned an Elantra and was familiar with the car's handling. The car I selected off the lot matched the number to the one advertised.

CYAKIDO

18 de feb. de 2016

This is my 4th Purchase of a Hyundai Santa Fe it was a pleasure dealing with West Broad Hyundai! I have dealt with them since 2002. Initially they didn't have the exact vehicle I wanted to purchase on their lot they worked very hard for several days to find the Santa Fe with the package I wanted to purchase. From my first contact with Andrew Getchell and Elizabeth Little in Internet sales to my excellent sales experience with Ali Malik, his Sales managers Alex Studevant and Ryan Grant they all assisted to make this an enjoyable experience to obtain the exact vehicle I wanted to purchase!! Thanks to all for their hard work obtaining my Santa Fe it's greatly appreciated!Arek Tupko assisted with my financing paperwork he explained everything very thorough, very stress free transaction!!Looking forward to continuing dealings with their service department also! Would highly recommend this Dealership, everyone is a pleasure to deal with they are all very friendly,professional and helpful! Ali Malik was my salesperson he was so nice to deal he worked very hard to make sure I obtained the right vehicle with all the features I wanted!

MARYHAWTHORNE

17 de feb. de 2016

My complete experience was outstanding. I felt valued as a customer and everyone was very knowledgeable and answered all my questions. Thanks for all you do.

TANYAP1113

15 de feb. de 2016

Great car buying experience and customer service. Will be back for my next car. All the staff were very friendly. They went above and beyond to meet my needs.

GHARGRA5

9 de feb. de 2016

The best hyundai dealer ship I've dealt with .no problem or delay in the beginning to end.always positive statements and confidence in being able to get me what I needed.

BRIANNA1422

9 de feb. de 2016

I received excellent customer service! I would definitely recommend this location to people I come in contact with who were interested in purchasing a new vehicle.

STEVE38

2 de feb. de 2016

I didn't feel like I was being pressured in any way. The salesman was very thorough and straightforward with me, not what I have come to expect from car salesmen. Based on my research, I am confident that I received a very fair deal and haven't second-guessed my decision since making the purchase 3 weeks ago.

CLUVERIUSAC

27 de ene. de 2016

Bill and the team at W Broad Hyundai made my wife's day! She absolutely loves her new car and has been showing it off to all of her friends. The best part for me is that we were able to get her all the features she wanted at a price well within our budget.

SCOTTINSURE

26 de ene. de 2016

Very happy with the overall experience . Chester was very helpful, professional and easy to work with . The total price was excellent on the vehicle we wanted in stock. My wife and I were very satisfied and would certainly recommend the dealership . Alex the sales manager was very kind and down to earth.

MCKINNEYNAM895

13 de ene. de 2016

Very nice place! Did not wait long at all for any of the processes. Did not feel pressured and they were more interested in hearing what I wanted in my new vehicle rather than trying to sell me something without even asking. I told him exactly what I wanted in my car and he directed me straight to my Elantra which I am obsessed with!

SARAH.CHARLTON

8 de ene. de 2016

Great customer service. My experience was positive making buying my car was so easy. I was greeted immediately and within minutes was looking at the perfect car for my needs.

CRAZYKER10

7 de ene. de 2016

Had a very good experience at the dealership. All people were friendly and helpful. Would buy from this dealer and salesman when the need arises for another vehicle

DIANE1SHAG

7 de ene. de 2016

Great customer service and very friendly,courteous,make you feel welcome.They go that extra mile to help you.Answer all your question and has patience with you. Great coffee

RICHARDWSTEWART

7 de ene. de 2016

Using the USAA Car Buying Service (TrueCar), the entire experience was relaxed and professional. The dealership went the extra mile to find us the color Santa Fe that we desired. The car is everything we were looking for, the price was fair, and the buying experience was a "no pressure" event. Thank you!

BLUEDEVILSFAN4EVER

6 de ene. de 2016

Best car buying experience ever from people who actually care! Treat you with respect and listen to your needs. Will make sure you leave happy and follow up to make sure you are still happy afterwards.

NTREME

31 de dic. de 2015

I was pleased with the experience with purchasing a vehicle from the West Broad dealership. The price was good and the overall experience good. I would recommend this dealership.

MCDANIEL2312

31 de dic. de 2015

Great dealership and friendly salesmen. Glad I purchased from this store. Will definitely be back for service appointments and other car needs. Thank you West Broad Hyundai

SEATMON

26 de dic. de 2015

Chester explained attributes of care and went for test drive with us. He delivered a clean car and explained interior functions. Arek was the nicest auto finance person we have ever met. Did his job well, and we felt that we were treated with respect. This was the fastest automobile purchase we have ever made and it was because Chester and Arek do their jobs so well.

JUNESEALY

26 de dic. de 2015

Lamont helped me find a vehicle I wanted, was thorough and professional. He took the time to make sure he knew what I wanted, and wasn't pushy. I was offered a discounted price for the car and a good trade-in for my old car. Perhaps I could have negotiated a lower price, but I was happy with the net cost for my new vehicle, and knew I was getting a better car. I've loved my new car, and when my husband is looking for another vehicle, we'll come to West Broad Hyundai. I'll recommend my friends/family as well.

Carolyn

21 de dic. de 2015

I asked the SERVICE TECH TWICE TO MAKE SURE THEY DID NOT CUT MY WINDOW TINT. I HAD JUST HAD THIS DONE AT VIRGINIA SOLAR. THEY CUT THE TINT IN SEVERAL PLACES. WILL HAVE TO HAD IT REDONE. WOULD NOT RECOMMEND THEM FOR SERVICE AT ALL.

CHTHOMP4

19 de dic. de 2015

I could tell customer service is a priority.the car and customer service helped me commit to purchasing my car. There was no pressure to purchase and the salesman took time and asked questions to find out what I was looking for.

HOKIEMON227

19 de dic. de 2015

Friendly, knowledgeable, and a great resource that did not feel like a sales environment which I appreciated. The price was competitive, all promises kept, and our representative has called several times since purchase to check on our continued satisfaction and our well being! Ask for Chandler...you won't be disappointed.

DAUGHTEROFGODNOW

15 de dic. de 2015

This is my first time purchasing a new vehicle and it was indeed a great experience for me and the customer service was excellent. I will definitely recommend West Broad Hyundai to others.

BATESCAMELIA36

14 de dic. de 2015

I had a wonderful time with my family at Hyundai shopping for a new car. We had a great time. The experience make me want to send family and friends at Hyundai to buy there next car.

TAJWSLY

8 de dic. de 2015

Very friendly gave me a good price on my trade. Probably need to offer heavily discounted oil changes or free ones too compete with priority which has lifetime oil changes but; west broad has better customer service than priority or hall Hyundai.I was happy with my purchase though.

FAMILYOFNUTS1

1 de dic. de 2015

I have bought many cars in my lifetime but this time I truly can say this was the best experience I have ever had when purchasing a car. We weren't pressured, nor rushed, nor pushed to buy anything. I needed a car that would help my back and after the first car we sit in I told the salesman exactly that. He took the time to find the perfect car for me. Ali knew I only wanted to stay within my purchasing limit and he went above the call of duty to find me that car. Now that's a GREAT sales person!!!

BASILEPC

1 de dic. de 2015

Our salesperson was very knowledgeable and present options when considering a pre-owned or new model. His understanding of the Santa Fe Sport features was very helpful. Overall, a great experience.

BARKLEE763

26 de nov. de 2015

Dealership was clean and well stocked with the vehicle I was interested in looking at. The salesman & staff worked with me to meet my needs to make a purchase.

JESSICA.MATHERLY

23 de nov. de 2015

I had a wonderful experience with West Broad Hyundai. Every staff member I came in contact with went above and beyond to make me feel welcome and at ease during my car buying experience.

VIATROYBELL

14 de nov. de 2015

It starts with having adequate inventory, which this location has. Sales experience was good throughout as the salesperson Bill Morrissey was knowledgeable and helpful. Met sales manager Ryan Grant along the way, and quickly conducted financing with Rick Westbrook. Well done every step of the way and West Broad Hyundai has continued to be very responsive post-sale.

SUEPONDERFREEMAN

5 de nov. de 2015

Fab place to do business! Got exactly what I was hoping for. Will recommend to family and friends. Made buying a new car fun and hassle-free.

Jean

4 de nov. de 2015

It was pleasant and didn't have to wait a long time. I wish it was closer to where I live but it was worth the drive to the dealership. Nice experience

HARRIJA

4 de nov. de 2015

Very sincere and friendly staff at dealership. Salesperson and finance person I had were great and seemed more like friends than business deal. This is my second car from this dealer in less than a year.

Charles

2 de nov. de 2015

The service folks who care for your needs as you drive in the door are always very helpful and know what they are doing.

Sandra

31 de oct. de 2015

Polite service personnel. But I do resent being forced to state this in a minimum number of words. I suppose you don't want any more survey responses.

Suzan

31 de oct. de 2015

Clyde is a great service advisor. Had my loaner car ready and waiting! Couldn't ask for more along with his friendly and professional customer service.

Betty

31 de oct. de 2015

I've had good service on both of our cars, Azera and our 2 Genesis. Only time it was lacking was when we needed our navigation update done. They kept my car only to tell me they did not have the disc to do the upgrade. Still waiting to hear back from them when to bring the car in for it. I would have thought they would know what was needed when they setup my appointment in advance.

Richard

30 de oct. de 2015

Car was ready within the time mentioned. Service personnelwere professional and friendly esp. Beverly the service manager and Paul the assistant manager. Facility was clean.

Lawrence

29 de oct. de 2015

friendly and very helpful with any situation. the vehicle selections makes it easier to shop for what's on your mind

William

27 de oct. de 2015

Greeted courteously and promptly. Service done in a timely manner. Last time it took too long to get the service done.

Delbert

26 de oct. de 2015

I liked the immediate attention at time of arrival, the clear explanation of what was to be done, and the timely manner in which the work was accomplished.

Janet

24 de oct. de 2015

Very friendly and efficient staff. Very nice waiting area. I never have a long wait. Mechanics always do an excellent job.

Nikki

24 de oct. de 2015

The intake person was delightful! I loved that she shook my hand the first time I met her. She remembered me when I returned this time.

Stacy

23 de oct. de 2015

Everyone was so friendly, helpful, and willing to go above and beyond to fit my needs. Chandler and Alex were especially professional, generous, and courteous. I would highly recommend this dealership to anyone interested in a Hyundai. They truly understand what exceptional customer service means.

JALTRE24

19 de oct. de 2015

Overall all went well and even though I wasn't planning to buy that day the presence was approachable and I'm glad I chose to buy from this company.

Jeremy

18 de oct. de 2015

Excellent customer service and the best staff in the industry. The dealership has a vast selection of vehicles. Great people .

Danny

12 de oct. de 2015

* responsiveness of Andrew via email to my initial questions* Ali's in-depth knowledge of the Genesis and its features* professionalism of the sales team

Belinda

12 de oct. de 2015

Have been doing business with this dealership for a long time. They always take care of my vehicle promptly very easy to make an appointment. All the employees are very professional and helpful!

Rose

10 de oct. de 2015

I like everything about my Hyundai dealership and service department. The service department always offers fast, personable service. The service technicians are polite, friendly, professional. I will never take my Hyundai Sonata anywhere else to be serviced or repaired. I feel that she's in the best possible hands at West Broad Hyundai.

Maritza

10 de oct. de 2015

Everyone is professional, knowledgable, and courteous. They take the time to assist you, while providing outstanding customer satisfaction. It is a pleasant and warm experience every time that I take my car in to get serviced, or whether I am requesting information from the staff, finance office, or management. Everyone treats you with dignity and respect.

David

8 de oct. de 2015

Quick, reliable service. Explanations. Repair took less time than I expected. Same for 30K service. Nice people to work with.

Patrick

7 de oct. de 2015

Salesman was very kind and took as much time as I needed to explain things about the car to me.

Brad

5 de oct. de 2015

The waiting area has multiple TV's and a coffee brewer with great selections. Everything in the area is clean. Employees are very nice and accommodating.

John

5 de oct. de 2015

Always friendly. Consistent staffing. Accommodating wait areas. Excellent explanations of services. Great prices. Speedy service. On-line service scheduling. An all-around enjoyable experience.

David

4 de oct. de 2015

The service rep went out of his way to help me on the spot. They are very good to their customers.

Genesis

4 de oct. de 2015

My part was at the location at the time I was scheduled to get my service and it was a quick appointment. I wasn't there for hours for a simple repair, which has happened more than once at another location.

Tywana

4 de oct. de 2015

People skills are very excellent and time great patients. The work mechanics do are pretty good check on recalls on parts that need too be replaced.

Dennis

4 de oct. de 2015

I did not buy my car there, and they treated me as if I did. I got a loaner car the whole two and a half weeks while they troubleshot a nagging issue with my car. They successfully fixed the problem and all is good. Now I understand a recall about engine replacement is issued. Guess I'll wait and see.

Judy

4 de oct. de 2015

Great I was in and out. I only need my tiers refilled, because the pressure light came on in my car.

William

3 de oct. de 2015

Pleasant and courteous personnel. Greeted me as a long time customer - this is my 3rd West Broad Hyundai purchase. Nice waiting area.

Mitchell

3 de oct. de 2015

Fast & friendly services. Would recommend dealership to friends and family. Would like dealer to offer buy back of Hyundai cars fron owners who purchased vehicle's fron them, regardless of payoff balance

Susan

3 de oct. de 2015

Friendly and very helpful under stressful situation. was given a loner and was very greatful since it was Sat of Labor day weekend and would not be able to get my car back til Tues.

Jon

3 de oct. de 2015

Promptness on appointment. Right on time and quick to complete. Nice waiting area with coffee and things to make the waiting bearable.

Katherine

3 de oct. de 2015

Service rep was very accommodating and fully explained all that I needed to know. Service was done earlier than the expected time.

Charles

3 de oct. de 2015

The friendly and business like atmosphere that will answer all questions with smiles and shows care. I will definitely return for other services

TYRUSYERBY

28 de sep. de 2015

This was a great experience, I will send all my friend over that are in the market!The professionalism that was shown to us was excellent!

Yvonne

25 de sep. de 2015

I appreciated the personal attention to my needs, details and wants I had for a vehicle. The salesman and sales manager was very polite and pleasant to work with.

MARIABARACIATE

25 de sep. de 2015

Very nice, easy to pick out a car. Everything was done in a good amount of time. Everything went as planned. Car works great. gjdfksl

MURRAYNIXDORFSTEELERS

23 de sep. de 2015

Great experience. More car buyers should utilize the Costco auto buying program.Great knowledgable staff and very patient with my needs. I would tell all of my friends that West Broad Hyundai is a great dealership.

PAULA.TITUS

18 de sep. de 2015

Great experience. Anthony and Rick were professional and knowledgeable. Anthony went above and beyond to make 100% sure I got the car I really wanted.

NRAMIREZ1525

18 de sep. de 2015

After seeing the great experience my mother has had with West Broad Hyundai over the years, I decided it was time to join Hyundai family and they did not disappoint! I came in a few days early to take a quick look around and narrow down the models I was considering, and the entire staff was very friendly, welcoming, and willing to answer questions. I felt zero pressure to buy that day and didn't have to worry about anyone lurking over my shoulder as I checked out the cars, which completely sealed the deal for me. A few days later I came back and purchased right away! Anthony (& Alex!) took note of my budget and lifestyle (since I take many trips up the coast) and I felt completely confident they gave me the best car package that fit my needs. They made sure to explain and walk me through each step of the buying process (why they needed certain information, when and how they pulled my credit, all my options for leasing/loans, the breakdown of all pricing/rebates/etc) so I never worried that they were trying to slip something under the radar. If you're in the market for a new car, make this your first and last stop!

Cecelia

16 de sep. de 2015

Attentiveness of sales person. Staff in general were very friendly. Buying process was very efficient and professional. I will definitely recommend dealership.

MOLLYMOORE0724

16 de sep. de 2015

Went into West Broad Hyundai JUST TO LOOK ?? & Drove away in a Brand New 2015 Santa Fe Sport Ultimate Turbo. I think I'm in Love. The car is great. So many features & handles great. This is my 5th new car, but I'm acting like a teenager who just got their 1st car.

BEACHLVR828

16 de sep. de 2015

My experience with this dealership was exceptional. I did not feel pressured or influenced in any way other than to inform and educate me on the vehicle I was interested in. My salesperson Chester Wisniewski was informative, patient and professional. This was a return visit to the dealership, second time purchasing a Hyundai.

THO13

15 de sep. de 2015

Excellent all the way around. Great discounts, extremely fast transaction, friendly and personable staff. This is the third vehicle I have bought from this dealership and have been very pleased with the service in all respects. Highly recommended.

AMANDA.MCCONNELL.HIS

15 de sep. de 2015

Great Experience! I would recommend the dealership to others. Ali was very personable and easy to work with. I love my new car. Have been pleased with the service experience thus far.

ASHLEYROSENGAFT

15 de sep. de 2015

5 star review! This dealership is unlike most I have been to. They were not pushy, but rather listened to my family needs in a vehicle. I recommend buying your vehicle here for the warranty but also for the great professional assistance. I highly recommend Anthony Ray. He was terrific to work with.

DIANA.BRIEGEL

15 de sep. de 2015

Though I traded in my car a year earlier than planned, due to unexpected repairs recommended on my previous car, I'm satisfied with this transaction. I had not considered a lease in the past, but after running the numbers, it made more sense, and I have a payment that fits well within my budget.

NITISH.DESH

14 de sep. de 2015

Had a satisfactory car buying experience. Lamont was very friendly and gave my requirements the required attention. Was given a good deal. Overall I was satisfied by the service and will recommend the dealer.

HDJURDJEVIC

12 de sep. de 2015

I wasn't sure what to expect financing my first car. Honestly I was a tad frightened going into it but now my fears are no more. Firstly, I'm so glad I chose to go with the Hyundai Veloster, and I am really glad I chose West Broad Hyundai. These gentlemen made it happen and for that I'm ecstatic. I always been a Hyundai fan but my future purchases have honestly already been dictated mentally and West Broad Hyundai is going to be my dealership of choice.

DRMOM4HIM

9 de sep. de 2015

I had done enough research to know what I was looking for, but the salesman asked me the right questions to confirm that the Sonata SE was the right car for me. I test drove several other models and had all of my questions asked in a professional manner.

NEWLIFEWG

7 de sep. de 2015

This is my 2nd car purchased at this this dealership and I have to say that the service just gets better.Anthony asked me questions about what I was looking for in a car and also financially and he presented me with options immediately. They worked with me until I was comfortable with an option. Anthony followed up with me after the purchase and the day I went in to take my car in for the PROPACK application he made sure I was attended to in a timely manner.

AUSTINFARMER15

6 de sep. de 2015

Lamont Harris was an excellent salesman. I would highly recommend him if you are looking for a new/used vehicle. I love my new Hyundai Elantra.

MITZUBISHICOOPER

30 de ago. de 2015

The staff at West Broad Hyundai were very helpful. They made an effort to make my car purchase clear and worked to find the perfect fit for me. I am thrilled with my purchase.

MICHAELJTHALER

26 de ago. de 2015

We were taken great care of by our sales man Scott. We have and will refer people to you every time we get a chance to

Diane

25 de ago. de 2015

The saleman Mr.David Chandler was knowledgeable, patience and professional. Excellent! He would be the other reason besides the automobiles ,why I would recommend West Broad Hyundai to my friends and family.

JACKSONJANET1010

25 de ago. de 2015

I was overall pleased with West Broad Hyundai. The customer service was outstanding. If you are looking for a new car, I would suggest coming to West Broad Hyundai. You will be glad you did!

Summer

24 de ago. de 2015

Lamont Harris displayed excellent customer service from the moment my husband and I were greeted at the door. He was able to answer any and all questions we had about the vehicle. He was friendly and extremely professional.

Brooklyn

23 de ago. de 2015

I had an amazing experience. I could not have asked for anything more. Scott was amazing and truly made my experience an enjoyable one.

Shelley

23 de ago. de 2015

My salesman, Anthony, was knowledgeable and informative. He also gave us time to make my own decision. I was able to drive several different styles of vehicles, and he helped me to weigh the pros and cons without pressuring me into a decision.

Sean

20 de ago. de 2015

Lamont Harris was very strait forward with the rebates and offers available for the vehicle I wanted. He worked with me to get the car I wanted at the rate I needed it to be.

Laurie

19 de ago. de 2015

It was a pleasure doing business with West Broad. Chester was very friendly and helpful. I enjoyed the buying experience.

Laura

16 de ago. de 2015

Went in to check a specific noise under the car - was expecting to have a fee for the diagnosis, but didn't have to pay! How refreshing!

Eric

15 de ago. de 2015

I've been getting my Hyundai services there for the past ten years, and have enjoyed a excellent working relationship with guys like Paul Laffoon and Jimmy Tibbs. I trust West Broad Hyundai to take care of my (now) old car.

George

14 de ago. de 2015

friendly staff, clean facility,good sales staff, good service staff,answering my question,overall great,love my Hyundai that I bought from Chet in 2009

Renee

13 de ago. de 2015

Everyone was very friendly and knowledgeable and let me know exactly what was being done and how much it would cost

Kenneth

12 de ago. de 2015

Friendly staff, clean pleasant waiting area, dealership location is very convenient to where I live. Prices appear a little high, but you know the old saying: "Pay me now, or pay me later!"

MJEFFRIES0

11 de ago. de 2015

Very impressed with courteous staff and sales rep. I am very satisfied with Hyundai and plan on continuing with this in my family for years to come.

Albert

10 de ago. de 2015

Sales person's professionalism and honesty. Listens and responds to customer requirements. The buying process was courteous, prompt and very professional. Facility very clean.

Mohauddin

9 de ago. de 2015

We were helped nicely upon our arrival in dealership and explained well to my questions. I came in with intention to explore options for purchasing a car but Ms. Angela Petry, the salesperson of West-broad Hyundai dealership with her nice professional approach convinced me to make my decision.

Joe

7 de ago. de 2015

I had to wait and the waiting area was clean comfortable, wifi enabled me to work while waiting. Work was completed quickly.

Beverly

4 de ago. de 2015

Always fast, friendly and informative. The facility is clean and nice but the employees are what make the visit a pleasant one.

ABORNST691

4 de ago. de 2015

A Toyota gal all my life,I bought my first Hyundai (Elantra) three years ago at West Broad. Loved it and the service appointments were always pleasant and fast. I went in last week to talk about the possibility of buying a Sonataand LEFT in my new 2015 Sonata! All of that is due to the efforts and time expended by Kevin in finance and Anthony in sales. They are the best and it is their work that made it happen. I always feel good and taken care of when at this dealership and highly recommend it to all - with no reservations whatsoever. I LOVE my new Sonata and am now a fierce Hyundai devote. No more cold, arrogant Toyota service & sales people for me!! Annie Bornstein

Mary

2 de ago. de 2015

courteous employees. Not feeling pressured by sales person.Transactions handled in a very professional manner.Appearance of employees.(clothing)Cleanliness of showroom and surroundings.

Christian

1 de ago. de 2015

Fast friendly service. Fast service but not rushed. Which is good. Definetly going to get next car here. Looking for a new one in about 6 months.

Robert

31 de jul. de 2015

Joe and Angela both created the best buying experience I've had, and I've bought a lot of cars. Angela went way above my expectations. I would buy from her again and again. And, Rick gave great suggestions on financing versus paying cash. Overall, maybe the best car buying experience overall that I have ever had. And, I feel I got a great value for the price I paid.

Vincent

31 de jul. de 2015

Got a loaner car and job was finished as scheduled. Facilities clean and attendants friendly. Loaner car in excellent condition(New).

DPONCE75

29 de jul. de 2015

I am 100% plus pleased with the service that I received when purchasing my new vehicle. From the moment I researched online until and even after I drove my new Hyundai Santa Fe Sport out of the lot, I receive nothing but the best care. Thank you to everyone for making this an easy, wonderful experience.

EDEDKIRK

28 de jul. de 2015

Chester worked with us (and we know we are not easy to work with) from the start of our purchase, until we drove off in a new Santa Fe. Rick Westbrook explained all the paperwork in detail to us. We were greeted when we arrived, seated immediately, given water and given a tour of the service area.

Leslie

23 de jul. de 2015

Joe Henderson was very friendly, respectful and easy to work with. He didn't play a lot of games on the pricing. It was an easier process than I expected!

CGGDW

21 de jul. de 2015

Friendly sales people, not agressive. A few too many "upsales" by financing. Otherwise a very plesant experience. Would recommend to friends. The surveys are annoying, however.

NICHOLS.GAYLIA87

19 de jul. de 2015

i didnt know car buying could be so easy. great from start to finish. even when i had to drop off for the "enviro package", the service was firendly and got me to work on time!

Teresa

15 de jul. de 2015

I had requested that I get out in an hour and I was able to do that. You have no idea how far that goes with the customer experience.

BENISABUTT

14 de jul. de 2015

We did everything online and walked right in and bought the car, loved the deal and loved the car. We drove almost 2 hours just to deal with this dealership.

John

13 de jul. de 2015

Caring people who explain the work well and finish things on time or ahead of schedule The workmanship is at a high level

Deshawn

11 de jul. de 2015

Staff was friendly, approachable, and helpful. I was in and out of the service center in an appropriate time frame.

Devon

10 de jul. de 2015

Staff was very nice and informative. I have never had a bad experience with this dealership and will continue to bring my Elantra there for all service needs.

ABBEYPHILIPS

9 de jul. de 2015

I am very happy with my new car, and was pleased with the overall service at West Broad Huyndai. I plan to go back in the future if a buy another car

LENNYREMBA

4 de jul. de 2015

Our West Broad Purchase was Outstanding in Every Way. Our salesman Bill made our experience an enjoyable one. Helping our teenage daughter find the perfect car was not easy. Working with West Broad Hyundai and Bill Morrisey was great. He helped us pick an affordable Elantra value edition at a great price. He answered all my daughters questions and gave her ideas that helped her decide on the Elantra. She's very excited about her new car. Thank you Bill and West Broad. We've now bought 3 Elantra's from your dealership. We keep coming back because of the great customer service and since you guys always have or match the best price!

Janice

3 de jul. de 2015

I liked the friendliness and felt like the sales staff really tried their best to get me the best deal they could.

Delmar

30 de jun. de 2015

Dill and all the other men I talked with were super nice and very well informed. I always enjoy spending time with them.

Joel

27 de jun. de 2015

I recomended for every one go to services the car and buy a car...i love the new santa fe 2015...u

Patricia

25 de jun. de 2015

I like the way the sales reps recognize you as soon as you drive of, I also like the kindness of the agent who worked with me. The store was nice, clean, and comfortable. There was a fast and speedy process, and I received what was promised to me by the agent.

Kelley

24 de jun. de 2015

Everyone was very friendly and our salesman stayed late to sell me the car. He remembered me when I came back a week later to get my car detailed and the tank filled since it was too late to get it done when I bought it.

Brad

22 de jun. de 2015

Courtesy...understood what needed to be done. Also, had an issue that came from the time the car was made and it was taken care of. Great TV's and coffee options. And, the dealership is always clean.

Cynthia

21 de jun. de 2015

Your service staff is very pleasant, funny, and efficient . They make the trip in enjoyable. I tell friends this.

Joanne

21 de jun. de 2015

The length of time it took to inspect my car and perform the recall work. I liked that you allowed me to get the unscheduled recall work done at the same time as my scheduled annual inspection.

Allan

20 de jun. de 2015

I asked was there any way I could get on oil and filter change,and was very pleased to be given an opening.

Sherry

16 de jun. de 2015

Our Salesman, Jonathan Nobles, was personable, knowledgeable, and helpful throughout the sales experience. There was no pressure, and he appreciated what we already knew and wanted in a vehicle...he made us feel that our satisfaction was most important. The same applies to Sales Manager, Ryan Grant, who diligently worked to offer us a more competitive deal that would fit our budget, and Daryl Johnson, Finance Manager, who offered us an interest rate that beat our home credit union where we have been banking for years. These three could not have been more accommodating, friendly, yet professional, and a pleasure to work with!

Paul

15 de jun. de 2015

Don't know about all your sales people, but our experience with Joe Henderson and the floor management team was very good.

Kenneth

14 de jun. de 2015

First rate as always. We have purchased several cars from WBH and will continue to do so. Scott (our sales rep) did a great job and did everything he could to make the buying experience for us a positive one. He did not engage in "cookie cutter" sales tactics, rather he listened to our needs and worked hard to get us the best deal and to deliver the car in a timely manner. Also the sales manager we worked with (sorry I can't remember his name) was fantastic to work with as well.

Belinda

9 de jun. de 2015

Staff is always friendly and greets you promptly when you arrive for service. I always wait for my car and it's always fixed quickly.

Cary

9 de jun. de 2015

The service department gets you in and out when its an oil change. I have not had to have "work" done on my car. Courteous people. Super clean dealership. Coffee isn't bad either..

Lori

5 de jun. de 2015

Love Love Love my service advisor Matt and sales man Anthony!!! They are the best, each and every time I am in the dealership I am treated just like family, Anthony sold me my first Hyundai in 2012 and I have own 3 in total since then!!! They always provide me with the utmost customer service and I come back because of them. They are two employees that should be recognized for their supreme customer service skills. I hope this makes it down to them because they need to know they make a huge difference to Hyundai in this returning customers eyes.

Javier

3 de jun. de 2015

All employees I talked to were very helpful and courteous. Also, I was notified as soon as my car was fixed and was treated friendly when I dropped off and picked up my car.

GlenAllenFord

22 de abr. de 2015

We came to the dealership after having already found the vehicle we wanted online; our sales person William "Bill" Morrissey took us out to the vehicle on the lot, went over its features in detail, and we went on a test drive. Even though it was late in the evening, we worked out the deal and the trade that evening and I was able to drive my new car home! I'm so happy to have found a great car that is practical, comfortable to drive, and has those little luxury touches that make me feel excited to drive it every day. While I'd have liked to feel as though I got a better deal on the car, West Broad Hyundai's prices are reasonable enough that they don't have a lot of built-in padding. Having been a Hyundai owner for a few years already, I'm glad to keep my new vehicle in the Hyundai family, and I'm looking forward to working with this dealership for a long time.

Andrewl

28 de mar. de 2015

I own 3 Hyundais all purchased at West Broad Hyundai. I will not go anywhere else to have my vehicles serviced. You could not ask for a better service staff. They are very professional, very informative and tell me what is needed to be done to my vehicles to keep me and my family safe. I thoroughly trust them. It makes you feel like part of their family when you go in. If you want piece of mind when servicing your vehicle go to West Broad Hyundai!!!!!!!!!! THEY ARE THE BEST IN TOWN.

BEVIE

23 de ene. de 2015

THE BEST SERVICE DEPT I'VE EVER BEEN TO THE STAFF IS VERY PROFESSIONAL AND VERY KNOWLEGDABLE AWESOME. WOULD NEVER GO ANYWHERE ELSE. KEEP DOING WHAT YOU ARE DOING

Vince

2 de may. de 2014

It was time to buy a New Used vehicle and after seeing a vehicle I liked on the internet, I called and told them I wanted to come to the dealership and take a look at it. It was almost an hours drive and they held the vehicle until I could get there later that day. The salesman ( Chester ) was very friendly, very helpful and kept me up to date every second of the purchase. I was advised of all of the problems found during the maintenance check. I was given the options to fix these items and shown the car fax. After speaking with them with little effort, they agreed to do all of the repairs and not raise the price of the vehicle. I love my New Used Vehicle. I can tell you , the next time I am looking for a vehicle I will go right back to them and trust I will get a good deal with honest service.

DWilliamson5002

31 de ene. de 2014

Had my oil changed. They overfilled it, to the point where it was .5" to 1" about the F line on the dipstick. Before I left and even checked behind them I asked for the left over oil that i brought in (I bring my own. FYI). There was none and they said that 4 quart filled it perfectly to the F line. Strange since the car hold less than 4. I left and went home and checked that their were no leaks, over or under filled, etc. That is when I found out that is was way over filled and that not only did they no it wrong that they lied to my face about it.You cannot trust the Techs nor any of the service people here. They may seems nice, but wait till you have an issue and have to speak to a service or general manager about it. Some of the rudest people I have talked to. They try to confront you, belittle you, and try to make it seems like you are at fault.AWFUL.Just don't go here, You can still get treated like crap and get defective service at Jiffy Lube or wherever for half the price!

Mary Chamberlain

2 de sep. de 2013

Hello: My name is Mary Chamberlain. I am a former car buyer from Pearson Hyundai. This is my first time buying a car at West Broad Hyundai. I purchased a 2013 Hyundai Sonata Limited. The customer service at West Broad Hyundai is overall better than Pearson Hyundai. My salesman Stephen Samuel, Ryan Grant, and Kevin Johnson was extremely pleasant to me while working to get my within my budget. They went the exra mile to contact Hyundai Blue Link to get everything transferred from my 2013 Hyundai Sonata GLS to my new 2013 Hyundai Sonata Limited. They even had the car detailed and cleaned on the inside. I would highly recommend this dealership to all my friends and family members.

Scott Mitchell

30 de ago. de 2013

I was glad to visit a dealership and deal with salepeople who were interested in making me happy. I worked with Steve Samuel when buying my 2013 Santa Fe LWB SUV. He was great and let us take a few testdrives over the course of a few months. Once the time came to purchase Steve was helpful in explaining the process and all the features available. The price was also great and I couldn't complain since they cam down below invoice. SCORE! I really enjoyed the whole experience.

Darren L.

25 de jun. de 2013

This experience has been one to brag about. The service from my Sales agent Will B. and the entire staff was amazing. No one ever made me feel like I was just a client. It was like they were selling the car to a friend. I am totally happy with my new 2012 Hyundai Sonata. The warrenty is great. I would recommend anyone looking for a new or used vehicle to check with them. I chose to do my financing through my own bank but they were definitly willing to help me in any way possible. Will took the time to go through the enitre process and made sure I knew I had his support. He was honest and showed empathy to my situation. I want to thanks Will, Kevin and the entire staff and look forward to working with you all in the future!

KATHERINE GARRETT

13 de may. de 2013

I recently moved here from another state, where I had a company car and was interested in purchasing a new Hyundai Sonata, of the three in the Richmond area, I have to say that West Broad Hyundai responded very Quickly, when I tell you they were eager to earn my business, they were able to answer all my questions and made the buying process the best experience I have ever had. Since my purchase, I have had a chance to visit the service department and their staff was equally as impressive and attentive. I plan to purchase my next Hyundai in a few years and I wouldn't think of purchasing from anyone else. Go West Broad Hyundai

NadiaR

30 de abr. de 2013

I recently bought a 2013 Genesis Coupe from West Broad Hyundai and left a very satisfied customer. Usually I am wary of car salesmen, but Chester Wisniewski, who helped me with my purchase, gave me honest answers to all of my questions, worked hard to get me the deal I wanted, remained helpful throughout the entire process, and best of all-- he wasn't pushy! He even went out of his way to assist me with getting my old car home after I had bought the new one. It was exactly the kind of car buying experience I had hoped for. Thanks, Chester!

Disappointed West Broad Customer

31 de ene. de 2013

I have always had trouble with getting courteous service at this dealership since I Purchased my car. I had loud squeaking with only 10k miles. They told me "this is normal". I complained about the steering wheel making noise and was told "this is normal". I complained about the headlights being pointed downward which makes nighttime driving difficult...of course got that "it's normal" response. I complained that my hubs were rusty with only 20K miles, however, did not accept that "normal" response and when I pursued it, they agreed to replace the hubs "once only" for $80 and warned me it would happen again. I made some calls and found out the correct way is to sand the hubs and put a black rustnolium paint. West Broad service manager told me Hyundai can't do that. WRONG, West Broad WON'T do that. What part of "I do not want a temporary fix" don't they understand. WARNING...There are good Hyundai dealerships, do not settle for this one!!!

rarice84

24 de jul. de 2012

Everything went well with the sales interaction until toward the end, when, after having shaken hands on a price and signed papers with that price, the salesperson comes to me and says they need another $1000 from me.

Di1H

10 de jul. de 2012

Went in to see about getting a used vehicle. Got the impression I was bothering the finance manager because I did not have $2000 cash to put down. He kept telling me he would call me back several times and never followed up. Purchased a vehicle from CarMax instead.

Lauren611

8 de ago. de 2011

I had such a great experience with West Broad Hyundai. I live 4 hours away and did the deal over the phone with Andrew and 2 years later, I couldn't be any more pleased with their sales and service. They have been GREAT to work with.I highly recommend them.

rsgon

31 de dic. de 2010

unfortunately, Sales reps at this location have poor inter-personal communication skills and lack of sales experience. They should learn how to talk with customers first, rather jump in to demonstrate their cheap sales tricks. How dare a Sales rep can call a customer a 'JOCKER' on his face itself? That too, when the same customer brought another (new) customer & bringing them business?instead of learning about how better should they do business, sales reps making making fun of (Returning) customers and making offending statements. This is not just ridiculous, but also damaging to Hundai brand. Hopefully, the management will pay attention soon before it cost them much.Sales reps: Take a piece of advice.. Don't laugh at customer, when they're making multiple trips to buy a car. Eventually, they get a good car, and hopefully, they may save some money too for their family end of the day. You've to laugh at yourself, if you can't sell the car to a customer, and earn no money for yourself, nor for your family. If customer not buying cars from your location, you're remaining as jocker, not customer. Please mind it. If customer spending money on buying new cars, you should mind that the same customer is giving you life, and a smile to your family. Hope you realize it soon.