Gus_XC90

4 de oct. de 2016

GreatDealership!"Just picked up a new XC90 from Volvo of the Triad. Richard Mchau, Mark Morgan and James Fordham were great to work with! Professional and courteous, they made the car buying and delivery process easy and stress-free!! I have bought from the dealership in Greensboro before but it was definitely worth the drive out to Winston-Salem to buy the car from them!

Tallcool1

30 de sep. de 2016

I live in WV but found Volvo of the Triad using the USAA car buying service. Scott Roten followed up with our inquiry about an XC90 and literally walked the lot with his cell phone to help me find what I wanted! He immediately offered to deliver the car--4 hours. (We contacted a dealership in OH through the same USAA service because it was closer--- but they didn't offer to deliver the vehicle until we told them we were buying elsewhere.) The entire process with Volvo of the Triad has been seamless. Scott spent time showing us how to use the car and its features and made himself available for questions if we have any. I think he washed the car AGAIN once he got to WV! Don't waste time with other dealers. This group is your final destination.

Bobby_XC90

29 de sep. de 2016

Just picked up a new XC90 from Volvo of the Triad. Les Young, Ben Humphrey, and James Fordham were great to work with! Professional and courteous, they made the car buying and delivery process easy and stress-free!! Definitely worth the drive out to Winston-Salem to buy the car from them! I will gladly make the trek from the Triangle to buy from them again.

Wingshooter

23 de sep. de 2016

I'm 'old school' and freely admit it. I investigated several dealerships, checked client reviews and even pressed myself on Volvo drivers to enquire about their experience/satisfaction. Volvo of the Triad was given high marks from a three-time owner of Volvos from this dealership and she lived in Chapel Hill. Emails followed and personal visit/tour/test drive resulted in my purchase. I can count on one hand - exceptional car-buying experiences - this was one of them.

katwoman

15 de sep. de 2016

What a dream, usually purchasing a vehicle becomes a nightmare for me, but not this time. The staff at Volvo of the Triad.......I can't say enough about the professionalism Ameer Watkins extended to me and his extensive knowledge of the vehicles. From the time I arrived at the dealer location until the day they delivered the vehicle to me in Raleigh, there was no pressure. This was truly a pleasant experience for me and I will come back again and again.....I'm in love with the XC 60!

Ascohn27

11 de sep. de 2016

Loved the dealership and how knowledgeable William was. We love our new car I would recommend to my friends and would come back to buy another car

JudgeJoe

10 de sep. de 2016

I was looking to buy a specific Volvo and they had several in stock. I was offered a fair price for my trade in that was within the estimate KBB and NADA stated my vehicle was worth in it's condition. The salesman Ben Humphrey was a very nice and knowledgeable young man. I new what I wanted to pay for the vehicle based upon my research and they met my requirements. I did not have to shop here, I chose to shop here because several years ago my wife and I broke down in our old Volvo on a weekend and they fixed our car for free and got us back on the road. They didn't know us and we didn't even buy our car from them. That says a lot about the people that work there,

VolvoXC90

10 de sep. de 2016

The XC90 we bought from Volvo of the Triad was our first luxury vehicle purchase. We contacted the dealership before we drove out and met Thomas as soon as we parked. Volvo of the Triad had more XC90s than any other dealership, so they gave us the best opportunity to find the options and colors we had in mind. Thomas was amazing to work with: he was patient, frank, and genuine. He walked us through the XC90 options on site and took us on an extended test drive. When we sat down to talk numbers, we felt like everything was on the table: we knew our price, and felt respected in the decisions we made to reject and, finally, accept their offer. We are very happy with our purchase and will recommend Volvo of the Triad to our friends.

Ronniea911

1 de sep. de 2016

We had a great experience recently trading our 2013 Volvo XC60 AWD and purchasing a new 2016 Volvo XC60 T6 Platnum series. The dealership worked hard to give us a great trade value for our old car and an excellent price for the new vehicle. We can't say enough great things about our sales associate William Robertson! He is a true professional who is caring and compassionate, and goes well beyond to ensure the customer has a truly exceptional experience. We are now driving our third vehicle purchased from this dealership. We have no hesitation in both recommending the dealership, and our sales associate particularly, for your vehicle needs,

Abhishek Sha

28 de ago. de 2016

I was talking to Josh for internet car sales, and he was amazing and patient wit hall my questions.He answered all my questions, and tried to workout a great deal for me, unfortunately they did not have the car with the options that i was looking for, available at that time.I look forward to talk to him for future needs.

Happy car Kay

21 de ago. de 2016

Found the car And price I was looking for on line with Volvo of the Triad..and filled in the info.and got a call in seconds.and said they would get me that price .. .

R.M. Parker

20 de ago. de 2016

Scott Rotten & the finance department helped to make my day. The team helped to make my dream a reality. The process was so quick and painless. I am enjoying my XC60 more each day. The package deal is awesome! Thank you so much!R. M. Parker

Jerry

8 de ago. de 2016

This is the 5th Volvo purchased from Volvo of the Triad within our family. Glad to see the old faces in the new office after renovation. Volvo forgot to build a car that fully satisfies all of our needs, but it's not the Volvo of the Triad's fault - the folks here did an excellent job on their part. We look forward to working with them again in the future.

Rich2413

6 de ago. de 2016

Volvo of the Triad has perhaps the finest service, sales and finance people I have ever met. They are selling and servicing luxury cars, and provide just the sort of experience you would like to expect as a matter of course. It is not the least expensive, I'm sure, but in a world where high quality experience is rare at any price, this dealership more than earns the difference.

Happy customer

6 de ago. de 2016

Very professional. Sales person knew his product. Was handled so well we ended up buying two XC 90's which was not our plan. Will come back

Ncteach

5 de ago. de 2016

Gracious and knowledgeable folks from the moment we stepped on the lot? Scott Roten was helpful and patient in helping us find a new car.

Chandlercarmichael

4 de ago. de 2016

Amazing sales staff, extremely friendly and knowledgable. William and Dayle were super accommodating and made the experience effortless. I would reccomend them and the dealership to anyone

brendabob

3 de ago. de 2016

This was the best car buying experience we ever had. Our sales person Ben Humphrey was very knowledgeable about the Volvo we were interested in. He took his time explaining all the features and there was no pressure from him to buy like other dealers. I highly recommend this dealership. Even if you are not in the Triad area, it will be worth a trip to check them out.

Southern Yankee

3 de ago. de 2016

Volvo of The Triad answered all our questions on the vehicle we were buying. Everyone from sales to finance, and service have been friendly and very helpful. Our daughter and son-in-law purchased a Volvo several years ago which they still drive and highly recommended the service department. As a new owner of a Volvo so far we certainly can recommend to our friends Volvo of The Triad.

swhite32

30 de jul. de 2016

I highly recommend Volvo of the Triad to all. I received excellent service from Thomas Wells in the sales department. Thomas is friendly, sincere, knowledgable, and a pleasure to work with. I am 100% pleased with my Volvo purchase at Volvo of the Triad.-Stephen White

Adam

30 de jul. de 2016

I initially felt like I was getting the runaround at my local Volvo dealership. After giving them a day or so to agree on things, I called Volvo of the Triad. I spoke with Salem Kirby and the initial numbers she gave me were better than the numbers I received from my local dealership (and I never mentioned those numbers to her). We negotiated completely over the phone and agreed on numbers very quickly and without pressure. It was not just the numbers that put me at ease, but the fact that she made the process feel very transparent. There were no games, which is what I was trying to avoid. Once I arrived (I live about 1.5 hours away), I did not have a bad interaction with anyone. William Robertson took me for a test drive and taught me everything I could ever want to know about the vehicle. It was obvious he knew the product extremely well. My experience with James in finance was great. It was very straight forward, no pressure. The electronic system to sign the paperwork was a nice touch as well. Overall, a great experience with a great dealership. I will certainly be going back for my next vehicle.

Ted429

24 de jul. de 2016

This was the best experience I've had at a car dealership. Volvo of The Triad is a first class operation. I spoke with Salem but worked with Scott Roten. He was knowledgable, helpful and honest. I look forward to a continued relationship with both Scott and Volvo of The Triad.

bth81

24 de jul. de 2016

First I should say that I hate car shopping. The reason being that it is a totally awkward experience. I hate being preyed upon by a sales staff that will say anything to make sure to close the deal. At Volvo of the Triad I found a staff that was confident in their product and happy to let me fall-in-love with the car on my own. I truly felt like I was on a test drive with a friend I had known for years. There was honesty and frankness in the experience that was a breath of fresh air compared to other dealerships I have been to. I recommend this dealership and my sales specialist, Thomas Wells, to anyone searching for a car who wants to be treated like a person and not an ATM machine.

Daniel Loftis

23 de jul. de 2016

This is my first experience with Volvo of the Triad. They have given and shown good customer service to date. I would recommend them to others.

VolvoLuv

22 de jul. de 2016

I traveled half way across the state to work with this dealership because of their outstanding reputation. From my first conversation with Salem Kirby, to the "building of the car" with Les Young, to the "sale signing with James Fordham, to delivery of my car and "tech tutorial" with William Robertson, I was amazed at the professional attention I was shown. I would definitely recommend William and Volvo of the Triad!

Tracy Winston-Salem

19 de jul. de 2016

The entire team that we worked with were top notch. Volvo of the Triad did not have the exact car that we needed on their lot so they worked quickly to identify a car at a different dealership. Scott, Andrew, and the rest of the team worked quickly to deliver the car and had the documentation all prepared for a seamless delivery. I typically hate car shopping, but it is a pleasure to shop with Volvo of the Triad.

Daniel Loftis

16 de jul. de 2016

We visited the dealership shopping for a new car and purchased one in the same visit. We test drove a 2016 volvo xc90 and agreed to buy it.

Susan from Maryland

16 de jul. de 2016

I highly recommend Volvo of the Triad to anyone looking to purchase a quality vehicle with a pleasant and no-stress experience. I drove there from Maryland after I found the car of my dreams on their website and would do it again to work with Ben Humphrey, Salem Kirby and the rest of the Triad Team! The car was exactly as they portrayed it, the photos online were representative of the car and there was nothing hidden or exaggerated to enhance the sale. The price was very reasonable and we were able to arrive at a deal over the phone with Salem's help.I met one of the managers, Les Young, and Ameer Watkins, who helped me with all the paperwork. Again, they could not have been any nicer and were happy to offer their time to help me.Even the service department made time to check my son's Volvo after we discovered an unusual noise on the drive down. They were able to repair the car and even washed it before we left!I was so impressed with how much time Ben spent with me to insure I was comfortable with all the features of my new S80, and there were a lot! He was knowledgable, patient, kind and fun to work with.Everyone at Volvo of the Triad was polite, friendly and extremely helpful and I encourage anyone searching for a Volvo to enjoy the same treatment as they purchase their car from that reputable and professional dealership!

Nancy B. - Wilmington

14 de jul. de 2016

Delivered my new car and picked up my trade at no charge. One way was 235 miles! Salesman had prepared all of the paperwork and the transaction went very smoothly at a local bank. Had only talked with the salesman over the phone, but after the delivery, we felt like we had a new friend!

Tim&JC

14 de jul. de 2016

I recently purchased a pre-owned Chevrolet Suburban from Ben Humphrey at Volvo of the Triad. This was one of the most pleasant and best experiences that I have ever had. Ben was great to work with on my trade in, and he tried hard to get me a good deal. I came in with cash in had, knew what I wanted to pay, and we found middle ground and made it work. They really went the extra mile. Ben personally put extra attention into the preparation of the vehicle and delivered it to me (250 miles away) himself, on his day off. I have already contacted him about looking for another vehicle and I will definitely be a returning customer.

RobMcG

9 de jul. de 2016

Our salesman, Arnie, was a doll. The staff around him was extremely helpful and the buying process smooth. We love the new XC90, and as usual, the dealership we've dealt with for our last three volvos! Looking forward to driving is one for many years!

jmbvolvos60

9 de jul. de 2016

Having never leased a car before I wasn't quite sure what to expect. However, I must admit the whole process went flawlessly. I could not be more pleased with the genuine and caring attention I received from Ben Humphries....he was terrific! And, BTW, the car is great! Looking forward to working with you'all again in the future. Joe Mickler

Alexander, Smith Nicole Jennifer21

8 de jul. de 2016

Absolutely wonderful experience. I love my new Volvo. I am very happy I choose Volvo of the Triad. Ameer Watkins was my Sales rep and he was awesome! I would highly recommend him.

rkecoo

7 de jul. de 2016

Very knowledgeable about the Volvo product and safety. Helped us buy our daughter her first car. Very clean car. Left very happy with a Volvo!

RS

6 de jul. de 2016

Great overall experience. A fair, competitive deal on both the new car and my trade. Helpful in answering questions during my initial visit and test drive. Responsive in answering follow up questions during the subsequent days. When I decided to move forward with the purchase, it was a smooth and easy transaction.

Mwinfree

5 de jul. de 2016

Very easy to work with and accommodating. Only complaint is Car wasn't clean when I got it. Inside appeared to have had something spilled/splattered on glove box and side. Also something, spots, behind the glass or plastic where the speedometer is. Needs to be cleaned

David Wayne Hawks

30 de jun. de 2016

Great Job Ben!When we began I asked you to only touch base once every two or three weeks. Good job for listening and I bought from you!ThanksDavid

dom

28 de jun. de 2016

Scott was very friendly, helpful, and helped get me a great deal on the car I wanted on a student's budget. Very satisfied with my experience and my purchase.

Cos2016

26 de jun. de 2016

Work in Virginia Monday through Thursday and needed a pre owned car to keep the miles of the new BMW. Scott Rotten was the salesman I dealt with. Honest, upfront, and did not waste my time. We met on Friday afternoon, he had the car ready, and he had me out the door in 1 hour and 10 minutes. Easy!I recommend him and the dealership.

Jteague

20 de jun. de 2016

This is the third Volvo I've bought from Volvo of The Triad. This dealership is state of the art. The sales staff is very friendly and helpful and they have competitive prices. They do everything to make the process as easy and seamless as possible.

lyu2016

13 de jun. de 2016

We worked with Willie Robertson, who was very knowledgeable and patient, and not pushy to work with. We felt the purchase was a decision made by us and the dealer seems to act with integrity and strives for transparency during the underwriting of our contract. Would do business again with them!

stacyt

12 de jun. de 2016

This was my first time purchasing a Volvo and the experience was great! Scott and the rest of the staff were very easy to work with-no pressure sales and very knowledgeable. Love my XC90!

sunnyllsmile

12 de jun. de 2016

Friendly staff and very knowledgeable about the vehicle. We live in Raleigh area and would like to purchase an XC90. The car we drove home perfectly matches our options and the deal was worthy of the drive to their dealership.

Muhzeek

8 de jun. de 2016

Great deal with no pressure. Very friendly and knowledgeable sales staff. By far the best dealership I've ever purchased from. Already recommending them to friends and family.

brookecashion

7 de jun. de 2016

This is our 4th Volvo purchase from Volvo of the Triad and the experience keeps getting better and better. Thanks to Andrew, Ameer and Will for their willingness to work with our schedules to get our daughter's first car! She is beyond thrilled! Thanks so much!

bettyat100

7 de jun. de 2016

Very welcoming dealership. Clean well maintained environment, professional & polite staff. Got an awesome deal on my 2013 xc60. I would recommend this dealership to my family & friends.

Buddy R (Morganton NC)

6 de jun. de 2016

Volvo of the Triad and Salem Kirby.What a pleasant car buying experience my wife and I had at this dealership. We live an hour and a half away, but it was absolutely worth the trip to purchase our 2016 Volvo XC90. Salem Kirby is fantastic. She helped me with every step of the process so when we arrived, we were ready to take delivery. Highly recommend Salem to anyone looking for a Volvo. No pressure, very responsive, no gamesThe entire staff was friendly, courteous, went out of their way to introduce themselves to us while there. They have a program called Family First and it seems to carry over to the way the staff treats each other and their clients.Selection of XC90s was significantly better than the other two dealerships in the region where I live. Everything was EXACTLY as described and promised.The paperwork process was awesome as they are using a new desktop screen and eForms for all your documentation, then give you electronic copies on a Volvo USB stick. James Fordham did a fantastic job getting us through the paperwork process smoothly.Scott Roten helped us with the tutorial on the features of the XC90. Stayed past close to make sure my wife was comfortable and didnt have any more questionsThanks Salem Kirby for making such a great first impression with our first Volvo purchase!

Brsmithws13

1 de jun. de 2016

Ben and the team at Volvo of the Triad were absolutely amazing when I went to purchase my new car. They took incredible time to help me make the right choice. I love my new Volvo and would highly recommend this team!

Janet1234

28 de may. de 2016

From start to finish total awesome. Delivered to house. Totally painless financing. Salem and William went the extra mile to make sure we were happy

nikki6669

20 de may. de 2016

William did a great job helping us buy our Volvos, he was a real pleasure to work with. !!!! Great Job and thanks so much for all your help.

SJA

16 de may. de 2016

This dealership made buying a new car a pleasant, easy experience. Everyone was very courteous and efficient. We would definitely shop at this dealership again.

volvofam

13 de may. de 2016

Was very interested in the Volvo XC90, but our local dealership did not have the same variety of inventory. I happened to find the vehicle I wanted at Volvo of the Triad, but was hesitant since it was almost 90 miles away. Salem Kirby put me at ease right away - straight, to the point, no pressure. Once I weighed the great deal with truly top notch customer service, I was sold. At the dealership, Mac Macon did an excellent job of walking me through the vehicle's features. When my old car didn't appraise as expected, it was a bit of a bummer, but Mac went above and beyond and drove my old car back to my house, where I then got the offer I wanted.

Sara B.

6 de may. de 2016

We recently purchased our second car from Volvo of the Triad and again had an excellent experience. Everyone we worked with went above and beyond to guarantee our satisfaction and find exactly what we were looking for. Quick and easy experience from extremely knowledgeable people. Highly recommend this dealership.

Mperry521

5 de may. de 2016

Good dealership with knowledgeable sales reps who were straight to the point. I would recommend this place to anyone looking for a car. And maybe even my next car will be from here.

BeckyAndJoe

28 de abr. de 2016

My wife and I nearly gave up on the Volvo brand. Despite having over 14 years worth of Volvos and well over 200k miles in our family in Volvos, Volvo of Cary and Weaver Brothers were enough to have us looking at other makes to replace our XC60.Thankfully, my wife spotted a used XC90 on Volvo of the Triad's website and we got in touch with Scott Roten there. Scott understood that we were 90 minutes away and we were able to quickly work out a very fair deal based on information we mutually agreed upon. It was quick and easy to arrive at terms on Tuesday.On Thursday morning, we took the 90 minute ride out to the dealership. We were immediately impressed by the clean, open, modern show room and Scott had our car cleaned and ready for a test drive. After a quick, simple process, we all decided to proceed with the deal. No pressure, no hassle, not last-minute BS, just a pleasurable experience.James was also a pleasure to work with and the digital tools he uses to close the documentation made everything quick and simple. Moreover, it gave us confidence we wouldn't have any errors or last-second issues.I honestly can't say enough about how much better the experience was at Volvo of the Triad. Scott told us he wanted to earn our business and every single person in that building lived up to that promise of EARNING the business. They honestly kept us in the Volvo brand - the Swedes should be thrilled.I have no doubt I'll be back and I look forward to sending many local people from the Cary area out his way. The 90 minute ride was MORE than worth it.

McQ

18 de abr. de 2016

Sales and business staff were excellent We will return to this dealer and rate them very highly!! Will Robertson and Josh York were great to work with. Will Fordham was outstanding, One of the best this is people we've ever worked with.

WV-Sonya

17 de abr. de 2016

Usually I dread the car buying process but our sales person Ken Teetor and the rest of the staff at Volvo of the Triad made it a more enjoyable, less stressful experience. The selection of cars, friendliness and professionalism of the staff are far above anywhere else we've been. We're very happy with our Volvo XC90 and our experience with the dealership.

doctorC

14 de abr. de 2016

William listened to my needs- he was professional and knowledgeable. He ensured that I had a great buying experience! After the purchase, he took time to explain and demonstrate all the new features since my last purchase. He even helped transfer items from my trade-in to my new vehicle, without my asking!

Emily S.

13 de abr. de 2016

From the moment we drove into the parking lot, to the test drive and delivery of our new XC90, William and everyone at the dealership were great! Very professional, knowledgeable, thorough and all out over the top, wonderful customer service. I've purchased a lot of vehicles at many dealerships over the years...this being my first Volvo and I'm a Volvo owner for life!! You are doing yourself a disservice if you don't give Volvo of the Triad a chance.

trs

13 de abr. de 2016

This is the second Volvo that I have purchased from Volvo of the Triad. I traded my 2015 Volvo XC60 for recently for a 2016 XC60 because the offer that Volvo provided was too good to pass up. This will be the fourth Volvo that I have owned; the other two were purchased when I lived in the Washington, DC metropolitan area. The service that I received from William Robertson and Salem Kirby at this dealership was outstanding. I truly love the 2016 Volvo because it has some features that were not on the 2015 model. You will not regret buying from Volvo of the Triad!

TomT

9 de abr. de 2016

Everyone was really helpful and went out of their way to answer all of my questions and explain the features to me. I had never thought of owning a Volvo, but the sales staff did a excellent job in explaining the safety features, and amenities to me. Mac was exceptionally helpful and knowledgeable. .. Thank you

JLT

23 de mar. de 2016

I have been a customer for over four years. Volvo of the Triad provides excellent customer service. They have made servicing or repairing my vehicle simple.

rita montero

26 de feb. de 2016

This has been the worst experience I have ever had. Dishonest and deceptive. Advertised and priced the vehicle with DVD players. Once I arrived, was told the vehicle had never had DVD players....I have the pictures to prove otherwise. I negotiated a price and purchased the xc 70. Got the vehicle home and found many, many options on the vehicle did not work properly. Called the dealership and was promised the repairs would be made. (New DVD players were installed and an apology was extended ) Three weeks after I was told the car would be picked up, I was told I had slipped through the cracks and my Volvo would be picked up and returned within 4 business days. Two weeks later, my car was returned NOT FIXED!!!! The car has just been returned to me after the 3rd trip back to the dealership. Guess what? NOT FIXED!!!!!!! And the owner of the dealership "promised" it would be repaired and I had his word for it. I made this purchase the week before Christmas and they have had my car more weeks than I have! BUY at your own risk! Many may say they have had a good experience, but I can tell you this has been a nightmare!!! Free valet service is not worth this nightmare!UPDATE: Because of many issues and problems with the 2009 XC70 purchased from Volvo of the Triad, I decided the best option for me was to trade the car. I went to a different dealership and after an appraisal was done on the car and the carafe reviewed, it was determined the car had been wrecked! Ameer told me the scratch on the front bumper had come from the driver allowing the vehicle to roll forward in the drive thru of a McDonalds and the car had never been wrecked. I was told the driver's side window would not work properly because tinting it had warped it! That was a lie. The lies go on and on. I had to take a huge loss in order to unload the car. I willingly lost thousands of dollars to be rid of this nightmare. Kudos to those who have had a good experience.....but my advice is steer clear of Volvo of the Triad.

third volvo

2 de ene. de 2016

I recently used the valet service to have my car picked up for the 10,000 mile maintenance. I love using the valet service because I live an hour away from the dealership. Both drivers were friendly and professional, and the service was excellent. I especially enjoyed talking to Dayle about what's new and on the horizon for Volvo! I highly recommend Volvo of the Triad for sales and service.

volvo girl

14 de dic. de 2015

My husband and I had an excellent experience with the purchase of our new Volvo. Our Sales Rep, Josh York, strived to go above and beyond in order for us to drive home a new car, and he did an outstanding job at that. The Sales Manager and Finance Officer did an outstanding job as well in order to get us in a new Volvo. I have past experience with Volvo of the Triad, and I have never been disappointed with their customer service. I feel they do what it takes at making sure their customer's have the best experience. This means a lot in todays time, were exceptional customer service is few, far, and in between. My husband and I left Volvo of the Triad very satisfied. The one thing that I noticed as soon as I walked inside their building was a very welcoming feeling, in which I have felt this way before in my past experience with them. I have already told 4 people about my car buying experience with Volvo of the Triad and how satisfied I was. I will defiantly be back in the future to purchase my next Volvo from Volvo of the Triad. Hats off and great job to Josh, the Sales Manager, and Finance Officer!!!

calitonc

2 de dic. de 2015

I've been leasing and buying cars for 30 + yrs. and have never had an easier more straight forward experience than I had here yesterday. They really made the process effortless. Salem promptly returned my call, asked me what I was looking for and couldn't live without in the car, and said she would call me back in five minutes, which she did, with an offer that surprised me. She was courteous, professional, sweet, straight, offered me a great deal right out of the gate. I normally pit several dealers against each other, but she made me an offer I couldn't refuse on an S60 Inscription over the phone. She read me right, knew I was serious, knew that I knew the leasing game, and made the right offer to me. No haggling, no hours in the dealership.The whole dealership was a delight to deal with. I drove about 90 miles to do business with them, and would do it again. Thank you to Salem and everyone at Triad!

Julie Willmington

13 de nov. de 2015

Traid made buying a car pleasant and easy. Loved the staff and how easy they made it to buy a new car. It took 4 hours to get to this dealership and was worth every mile I will recommend this dealership to everyone.

Eva

10 de oct. de 2015

I came in for an oil change and was greeted by Dayle Eason in the waiting area. I mentioned how much I liked the XC90 but had never seen it up close and personal. He was very informative while explaining the different options. He made my experience a real joy! He is a true asset to Volvo of the Triad. I will be back!

Scott K

25 de ago. de 2015

Great experience with all involved with this purchase. Every person we encountered was exceptional. I highly recommend you stop by and see for youself! Thanks for the perfect customer service!

Adrian E

7 de ago. de 2015

Very pleasant car buying experience. James was knowledgeable on the vehicle and was very professional and courteous through the whole process. We spent three times the amount of time going over the new car after purchase as we did actually completing the purchase deal. We will certainly recommend Volvo of the Triad to our friends and family!Well worth the drive from Greensboro past another dealer!

mark

2 de ago. de 2015

"INSERT CUSTOMERS ALBRIGHT DIGITAL REVIEW" the sales person was very helpful, courteous and very knowledgeable. We were very satisfied with the trade in value on our Volvo. They certainly went the extra mile to close the deal that day and we drove out in our new car on the same day.

Erica123

29 de jul. de 2015

This was my first big purchase. I have been looking for cars for about 4 months and dealing with dealerships has not been a pleasant experience. They were like vultures and would stray against the cars I wanted. It was a very stressful experience for me. I expected this dealership to be the same but however it was not. I knew exactly what I wanted and Dayle Eason made the process smooth. He made a personal connection to us and answered all of our questions, which made us feel comfortable instead of stressed. I love my car and everything about it. I cannot thank him and Volvo of the Triad enough.

noelshep

21 de jul. de 2015

I am always welcomed and well-taken care of when I visit. From Rob Satter, Sr. to the salespeople to the receptionist to the service manager, GM, service techs, etc. all are very nice and accommodating. Communication is always excellent. I've been in a lot of showrooms and dealerships in my time, and none are as friendly and professional as Volvo of the Triad. The details and explanations are always covered. And the features/tech expert does an amazing job of teaching me all the gadgets and options on my car. I have recommended Volvo of the Triad to many people, not only for the quality of the vehicle, but for the quality of the people you get to know at the dealership.Noel ShepherdWake Forest University Athletics

Cobraguy

19 de may. de 2015

Brought my S80 to Volvo of the Triad after Volvo of Charlotte could not eliminate a noise in my suspension after multiple attempts. The noise was determined to be faulty struts which were replaced under warranty. This is the second time Volvo of the Triad solved a nagging issue with this car. I would rather not travel so far for great service, but it is worth the time and trouble to get things done correctly.

rmmankins

21 de abr. de 2015

On our very first visit to the dealership to explore a Volvo, we were very fortunate to have been greeted immediately upon our arrival by Scott Osborne. He introduced himself and maintained professionalism at the same time was able to bring a comfort to us in his friendly approachable manner. He never appeared to be in a hurry or "pushy" as too many times sales folks get labeled with that action.We have since met several other folks in managerial positions and they have met our expectations. Scott was also very informative and was the primary reason for our decision to purchase a Volvo. We look forward to a long relationship with the dealership and hopefully as a Volvo owner.

amguy83

6 de mar. de 2015

My buying experience at Volvo of the Triad was fantastic, my sales representative went above and beyond for me, her name is Salem Kirby, she is direct, to the point and complete service with a smile. If you are wanting a new vehicle I have no hesitation in recommending Volvo of the Triad and my Sales Representative.

VOLVOgirl

6 de feb. de 2015

Oh, nothing but 5 stars for my recent visit, and ALL my visits to Volvo of the Triad. I have bought 5 cars from these folks. Nothing but the BEST of treatment and the BEST of service and the BEST sales representatives. I have dealt with these folks since 2003. They are so fine ALWAYS. Even though the personnel may change, their is such CONSISTENCY in their HIGH standard of care. Oh, and they remember me!!! I go in and they say... hello Jana. Good to see you. They actually remember personal details about me. Too sweet. I just love the gal that does the paperwork, Darla. So special. ALL of the sales associates I have worked with in making my purchases have been SUPER. Bob, Andrew, James...they are the best. Oh, and the owner always comes out an peaks to me. I love Volvo, but, I also love my Volvo of the Triad. They really are A number 1...the BEST.

jhahnbbt

16 de dic. de 2014

First the sales staff was excellent (Scot Osborne, Salem Kirby, and others). I wound up buying two Volvo S60 (bought a new one for daughter, but then liked it so much, that I bought a 2012 model for myself). Subsequent to purchase, I had reasons to come back to the dealer for some issues and questions. Everything was handled very professionally. The service and parts staff were very courteous and helpful. I felt like I was dealing with a first rate organization. I am very happy with the total experience (really like the car, purchasing process was very pleasant, and service experience thus far has been first rate).

kstone7

15 de dic. de 2014

Salem has been outstanding helping me find just the right car and making sure it was set up just the way I wanted it. Danielle has been great helping to make sure my service experiences always exceed my expectations.

Marilyn McDonald

11 de dic. de 2014

My salesperson, Salem Kirby, made purchasing a car an enjoyable experience! She put me at ease immediately and was able to answer all my questions. It was a pleasure doing business with Volvo of the Triad thanks to Salem and Scott!

Calvin coward

11 de dic. de 2014

It was a great experience working with Salem, she did an excellent job meeting our needs in a car. I wouldn't hesitate buying a car from Volvo of the Triad again because of her excellent customer service.

jennifer.r.holbrook

11 de dic. de 2014

Had an amazing experience with this dealership! Salem Kirby did a wonderful job and she was wonderful about answering all the questions I had. She also made the buying experience easy and quick.

michael.rubin

11 de dic. de 2014

Salem Kirby was amazing as was her boss, Ken Teetor. Salem was brand new and she knew more about her products than other Volvo dealers we had worked with locally and nationally. I am a car guy and it was a pleasure to not have someone flub or fake their way through the sale--and she knew when to ask for help if she didn't have the answer. She did not waste our time!!They not only leased us a 2015 XC60 at a great price but they also service our 2013 S60 which was purchased at another dealer out of state. The Valet Pickup and Loaner is incredible. The free washes excellent and the after sales was outstanding.

dbawva

9 de dic. de 2014

Our sales person was Salem Kirby. She was professional, friendly, helpful, and was interested in helping us find the perfect vehicle for us. She has thorough knowledge of the Volvo vehicles and their systems and was very good in explaining things to us. We would certainly recommend Salem as an excellent person to contact concerning purchasing or leasing a vehicle.

MacGregor Harvey

4 de dic. de 2014

It was so far the best buying experience I have had- and for a car! I started with True Car and I got everything and more for what I was prepared to pay. Thanks Scott!

knucklehead2956

24 de jun. de 2014

"Every thing was excellent and I was treated very well" From the time I stepped onto the lot, I felt that everyone wanted me as a customer and would do what they had to do to get my business. Not just a better price but the service and after the deal treatment.

jasmoss

25 de mar. de 2014

Disappoint experience. Finance manager said they would not submit financing through their lender if we left and got better financing. We did get our own financing, but the finance manager DID submit financing through their own bank too (I am sure to receive a kickback or bonus). Their lender charged us interest to pay off the loan, and the dealership has not reimbursed us for that. Also, we heard constantly about their 200 and something point inspection on their cars. Once we bought a used S40, the rear window would not roll down b/c the motor in it was broken. Their reply, "Sorry, it's not under warranty but we will fix for $450." Shady dealings, bad experience, not trustworty, would not recommend.

walter10

22 de mar. de 2014

We went in to look at a possible trade in for a used car from Allen. We recently had purchased a used Toyota for our granddaughter, and was well pleased with how Allen served our needs. A warranty was going to be an important factor with a new purchase. So Allen took us to look at a 2013 S60 new. If we purchased a new car, it was going to be the 7th Volvo we had purchased plus the Toyota, since 1997. Obviously we have been well pleased with the service we have received from Volvo of the Triad in the years past. With Allen's great help on the trade in, a 2005 XC90, we were able to make the deal. Now we have a 2013 S60. Allen Porter gave us great help. After the deal was made, he was so helpful in transferring everything from one car to the other. Allen kept looking for ways to be sure that we was pleased. And we are well pleased.

Rosario1994

1 de feb. de 2014

I will never choose another car brand, not only because of the quality of Volvo cars, but because it's the VOLVO Service Team that makes it awesome to own a VOLVO.You guys Rock!

RKCP

1 de dic. de 2013

After being involved in a car accident, we recently purchased a vehicle from Volvo of the Triad. Our decision was made solely on how safe the car was and once our sales consultant Allen went over all of the safety features of the car, we were sold! We felt the dealership worked hard to find us the perfect car and we did! (Volvo S80) We received excellent costumer service from Allen as well as Ameer and Mark. We look forward to purchasing other vehicles from Volvo of the Triad!

james.t.fryar

23 de oct. de 2013

I have entered all '5s' for volvo of the Triad has earned each the highest in each category.We bought our 4th Volvo for the two same reasons we bought our 1st one: First of all, we are interested in Volvo for safety primarily. I would prefer to drive a small 74 Super Beetle VW if the truth were known. But safety is paramount. Secondly, Volvo is also a ecology minded manufacturer and designer. We looked at Prius, CRV and other Hybrids but went with an XC60 Volvo after confirming that Volvo is still designed and manufactured the same way they always have been, that being with a Nordic concern for the environment.Thirdly, is price. Being a Loyal Customer and trading in a car which Volvo of the Triad has serviced since we purchased it there, the price was very competitive. Our first Volvo purchased from Volvo of the Triad was the most competitively priced in the middle of NC and also in Columbia, SC. In general, regarding Volvo of the Triad, I rated all '5s' because we have learned to completely trust the Service Department at Volvo of the Triad; I was reared in a house where we did not trust the Dealers to service our cars, mind.Regarding friendliness, sincerity and trustworthiness is the foundation. After 10 years of servicing 3 cars, I can say I would trust the Service Manager completely. Beyond Friendliness: One of our children drove a car to rural New York. She hit a huge pot hole that ripped out the oil pan. She called me and I called the Volvo of the Triad Service Manger. He asked if he could directly coordinate the repair and such with her including interfacing with any mechanics she needed to speak with; what a relief that was. Note: we also bought a used 10 year old Volvo from Volvo of the Triad with 119K miles for our daughters in High School and College. It still is reliable and solid. It was a car that the Service Manager knew and had serviced as per schedule (had all the records).

carriehileman

23 de jul. de 2013

Great experience. My salesman was friendly, knowledgeable and easy to work with. I never felt pressured, frustrated or confused. He really knew his stuff and help me make an informed decision. Plus, there was an unbeatable incentive going on at the dealership that no other dealer in town could match. I would 110% recommend Bradley and Volvo of the Triad.

tjgragg35

19 de jul. de 2013

By far the best dealership I have visited. Ameer and Bradley were very helpful in finding the perfect Volvo for me. I am a very picky person, just ask Bradley Robinson!! Chris Carter is the best finance manager, EVER!! Thanks, Jessica Gragg

mitre328

20 de jun. de 2013

My wife was in the market for a new vehicle. Having owned three Volvo's in the past we've always been pleased. We looked at some newer models of Volvo and also vehicles from other manufacturers but thanks to our experience with Andrew and Volvo of the Triad we she decided to stay with them. Andrew worked really hard to maintain our business but at no point did we feel pressured. He and the sales staff were very accommodating and flexible. They even delivered the vehicle to our home and personally gave my wife a tutorial of the vehicle right in our own driveway. I would highly recommend Andrew Robin and Volvo of the Triad to others.

Mookiebri

17 de may. de 2013

This is not my first experience with this dealership, but I have to say I am a lifetime customer. Andrew was not only knowledgeable, pleasant and professional. He was kind and answered each question without waiver. I appreciate a person who knows his business. I got a good deal on my S60 and am very pleased with it. Chris the finance gentleman was fabulous and even after I left the dealership and emailed them about a concern. He called me and explained it to me further. I am very pleased with the dealership and the professionalism I received. Thank you Volvo of the Triad. You made car buying experience very pleasant.

willsmom4

19 de abr. de 2013

Car went in for service and Ameer Watkins called offering a great deal on a 2013 XC90. We took him up on the great offer. Bradley delivered the car to us in Raleigh, NC - 2 hours from Winston Salem. (FYI - there is a big Volvo dealership 15 minutes from my house but I use a dealership 2 hours away - THAT should tell everyone something!) They have a super service department - Jasmine you are awesome. As well as Billy in the mobile unit that comes to MY house to service.This is my second XC90 from Volvo of the Triad - I am a customer for life! Ameer, Bradley, Jasmine, Billy are true ambassadors for Volvo of the Triad! They are simply the BEST!

gina.jordan.71

14 de ene. de 2013

Whenever I call in for any service, Jasmine is very knowledgable and helpful. I know my car is in good hands! Thank you Jasmine for your time and customer care!

grace2live2000

13 de ene. de 2013

I admire the way Volvo of the Triad is run. Good people, all committed to an uncommon vision of total customer service. Honestly I never look forward to buying a car. I am no expert and it is hard to fight for a deal when you are up against the masters of negotiation. However, the team at Volvo of the Triad made it a pleasurable experience. I was initially very impressed by Andrew's professionalism, knowledge of the brand and commitment to the vision of total customer service. I felt assured that even if the worst happened with the new car, I would be taken care of. I needed that assurance as I am new to Volvo. Ashley was a great help, especially with my wife who I know felt more comfortable with her on the test drive. I also enjoyed working with her. Chris Carter was great to deal with on the back end (very cool - put me at ease). Immanuel's (the service tech's) honesty was greatly appreciated and immediately took the edge off of my curiosity by shooting straight with me regarding my questions about things that I might expect to deal with over the life of the car. So far so good on the car. I am happy with the quality of the Volvo, although it is very different than the Acura I used to drive. I feel very confident that if anything happens Volvo of the Triad will stand behind their product (as I bought a 2008 model). They have several programs outside the standard certified warranty to ensure customers are cared for, such as free roadside assistance for life. To me that makes a big difference in the way I feel driving this car. I am a very satisfied customer. In the cut throat market of car sales, this dealership certainly has an uncommon customer friendly approach.I encourage all buyers to do your homework before you go in there so you are prepared. However, do consider the importance of the team you will be working with during and after the sale. Also, consider that a good vehicle is worth a premium and they do a great job to find the very best vehicles for their inventory. They are not the cheapest dealership, but the quality of product and their uncommon approach to serving their customers is well worth every penny you will pay.

likestotravel

2 de ene. de 2013

Ashley was very knowledgeable about her product and explained the features about the car to us and answered all of our questions. Additionally, she was courteous and friendly. She traveled the 1 1/2 hour distance to us to deliver the new car, and made the final paperwork go quickly and smoothly.

Roger Aaron

2 de ene. de 2013

This is my 3rd Volvo, and I can say i will buy another. I love the new direction Volvo is taking with the new designed S60 T6. I am very impressed with Andrew Robin, he treated me with respect and conducted himself withthe professional manor I expect every time i walk into the dealership. I guarantee he will bend over backwards to make sure your experience will be as good as mine.

refmannc

1 de ene. de 2013

Excellent from first step in dealer to delivery. Andrew is the guy to see. Every step of the process was pain free including delivery. Well done!

rick.reed.980

28 de dic. de 2012

The friendly service, honest dealing, not the usual bait and switch you find at most dealerships. I was so impressed with their service when my mom bought her Volvo I decided to buy one also.

Janet Pikula

21 de dic. de 2012

Les and the entire staff at Volvo of the Triad are some of the most genuinely nice folks we have every dealt with as it pertains to purchasing vehicles. The positive attitudes of not only the sales force but also the men and women in service is second to none. I know when I take one of our vehicles in the girls in sales will meet me with a smile a good morning and a positive attitude. As a customer maintaining a good relationship after the sales is most important. Volvo of the Triad works hard at continuing the relationship after the sale and that is what brings us back.

dvdcnn

14 de nov. de 2012

I called ahead of time regarding a specific vehicle. They asked if I would be willing to make 70 mile drive to visit their dealership. I did make the drive. Soon after I arrived there, my employer called me and needed me to go to work (it was a Saturday). I told salesman that I had to leave within 2 hours, by 3:15. They were quick and efficient from demonstration to closing the deal. I drove my new car off the lot at exactly 3:15.

kteeter28117

15 de oct. de 2012

Great dealership to work with during the sales process and very accommodating after the purchase. Ashley was very knowledgeable about the XC60 and easy to work with. I'd certainly recommend her and the dealership to others.

wesley1

19 de sep. de 2012

Extremely professional, outstanding customer service. Very accomodating, transparent and easy to deal with. Excellent price. I would go out of my way to work with this dealership again.

MKristinSprague

17 de sep. de 2012

When looking to purchae my new Volvo I emailed inventory requests to several dealers in my area. I only received a response back from two. I received timely response to my request. Throughout my purchase process I was treated with a friendly approach and full transparency when it came to the financial end of my transaction.

julie.pappas.5

17 de sep. de 2012

Ashley was great to work with. No pressure, very informative, and upfront/honest. Did everything she told us she would do, and made it a great experience.

xc90t6

17 de sep. de 2012

I would recommend Volvo of the Triad to all my friends. While my experience with them has had a few minor hiccups(as with any long-term relationship), I have been extremely please with their response to all of my concerns and to all of my service needs. Most recently, after a service visit I noticed that the service technicians had forgotten to reset my service alert indicator. I contacted Jasmine in the service department and asked her if I could do it myself. She emailed me instructions on how to reset it but after a number of tries I was unsuccessful. I contacted her again and she sent out a mobile service technician named Billy to reset the alert for me. He came out after he had clocked out of work and took care of it for me. I was impressed that they would send someone out to my home just to reset a service alert light and that Billy would come out after getting off work. Awesome service!

TC Robins

12 de sep. de 2012

Ashley Heller and Volvo of the Triad are excellent to work with. We had a great experience purchasing our vehicle and will definitely direct our friends to their dealership.

axnorwood

10 de sep. de 2012

This place is great - i'm so impressed. I love that i got my C30 from them - they make any visit a pleasure and always cover everything.

sfligel

10 de sep. de 2012

Very pleased with our sales consultant, Ashley Heller, thanks to her over all helpfulness could not be more pleased with the whole process. We purchased 2 Volvos from her in a little over a month. Would like to tell her sales manager that Ashley is a great asset to the sales staff and to Volvo of the Triad. Also would like to thank Les, Ameer, & Chris for all their help on our 2 purchases. We keep on returning to this dealer as we have purchased 5 vehicles since 1994.Over the years have enjoyed our relationship with this dealer, and even though some of the people have changed, the service and help continues to be the best.Thank you Volvo of the Triad for always exceeding our expectations and look forward to continue our long time relationship and want to thank Ashley for her help, knowledge and overall caring and wish her continued good luck and success with Volvo of Triad.Steve and Becky Fligel

james.t.fryar

8 de sep. de 2012

I was reared to NOT trust the dealer when it comes to cost and reliability. We have bought used and new Volvo cars from Volvo of the Triad. I trust the repairs and maintenance completely. Once, my very young daughter's car hit a huge pot hole and ripped a hole in the oil pan in rural NY. I asked Joe Williams for advice. He coached my daughter through the ordeal and even spoke directly to a nearby mechanic for her. My personal volvo has 260,000 miles and I drive it 400 miles with confidence every week. I can recommend this team without reservation.

gallaga

29 de ago. de 2012

Volvo of the Triad is the #1 Volvo Dealership in the nation and for good reason. They have the best service plan we have ever heard of. We will never need AAA again. That, along with their excellent customer service, sold us on purchasing from them. They gave us a fair price on our trade in and worked with us to set up a price within our budget. We love our Volvo and they stand behind their cars with a 12 month, 12000 mile warranty for used vehicles that can even be extended for up to 5 add'l years. We are Volvo of the Triad for life!

jhw70406

28 de ago. de 2012

This dealership has been extremely easy to work with. The staff made my experience there very pleasant and they worked very hard to make my experience a positive one. I would recommend Volvo of the Triad to anyone seeking a new or used car.

golfingladyb

27 de ago. de 2012

The employees at Volvo of the Triad make it their mission to make customers their Number 1 priority. My family is driving our second Volvo and do not plan to purchase/lease any othertype of vehicle. The Volvo Family is the greatest. We had the pleasure of working when Brad when purchasing our 2nd Volvo, financing with Les and follow up maintenance with Chad. Our experience with Volvo of the Triad has been a wonderful experince.Our salesperson, Brad, really helped us in making a decision when leasing our 2nd Volvo. Whenever we come in for service, it is nice that Brad makes a point of speaking to us. Love our Volvo dealership!!!

tstrug

23 de ago. de 2012

I only drive a Volvo and I only go to this dealership because I trust this extradordinary group of people who are competent, fair, polite, courteous and immediately responsive to my requests and/or concerns. I've taken my mother to the maintenance department for her own car repair because I knew the car problem would be permanently fixed and also that she would be treated with kindness and respect. Whenever I purchase a new car, I go to Volvo of the Triad, and I have never-- since Rob Satter, Sr., took it over--- never been disappointed.

doctorC

23 de ago. de 2012

It was such a pleasure to have a knowledgeable,fantastic FEMALE salesperson who from initial greeting, throughout the trade-in/sales process was amazing! She even remembered my birthday after the sale was over! I hope Volvo dealers nationwide will follow suit and hire female salesperson who can relate to female buyers! Ashley is awesome!!!!!!

vschober

19 de ago. de 2012

Can't say enough good about this group!!Helpful, caring, patient.Will always go back.This is my 9th car from them.Keep up the good work.

greg710

7 de jul. de 2012

I recently purchased a pre-owned Volvo from Andrew Robin. He was very helpful, knowledgeable, not the least bit pushy and answered all of my questions, making my experience hassle free and comfortable. I would recommend Andrew (and Volvo of the Triad) to anyone without reservation, and I plan to return to the dealership when it's time to make my next purchase.

mlk24

4 de feb. de 2012

We have a 2011 XC 90 and bought the car from another dealership because we had a negative experience with the sales team at Volvo of the Triad, but since we live in winston, have taken our car to volvo of the triad for routine maintenance. We have been very disatisfied with their service team as well, from quality of work to just plain dishonesty. being told that things were fixed that have not been fixed and picking up our car with oil footprints and ink marks on leather seats that were not present prior to drop off. It is hard to believe someone when they tell you the will make it right, but wont look you in the eyes. Volvo of the triad is a sad excuse for a dealership that is supposedly so highly rated. Think twice before purchasing and if you must use for service, make sure to double check for any mishaps!!!

Jo Etta

26 de ene. de 2012

So, I was warned by a few local people and friends to not buy a car from Volvo of the Triad, and I readily took that advice - the stories I heard were some of the worse - and bought my Volvo elsewhere. However, I thought: what is the harm in going to get routine maintenance check-up? Well, the harm was handing my perfect vehicle over to a very careless and negligent staff. My car that ran perfectly fine started to have very odd troubles just a few days out; after a couple of weeks, and a new rotten egg smell inside, my car died. I opened the hood to find a rag that was covering part of the device used to cool the battery. Ok, simple right? I called the dealership to let them know that one of their mechanics left a rag in a critical place. They did not deny this; instead, service manager, Joe Williams, insisted that it was not a big deal and would not have any impact on the battery. After getting a second, third...and fifth opinion, it was obvious that the rag did cause the issues with the battery and perhaps a larger issue, like the catalytic converter. They refused to fix what they had broken unless we paid for it, which I did not want to have to pay for their carelessness. After speaking with the GM, Rob Satter - also the owner's son - he agreed with Joe Williams. He was oblivious to the fact that his workers ultimately made a cavalier mistake, and he felt no accountability to fix it, nor ensure that the damage has not gone beyond the battery. I implore you to really heed these negative reviews as warning: Volvo of the Triad is NOT a reputable dealership, and they want your money not your loyalty. Reading some of the positive reviews makes me wonder if someone at their facility has to write them to counter all of the negative responses that they get. I don't know anyone locally who has anything positive to say about them. They have let me down as a customer, and may have ruined my first car.

kbenson4224

4 de oct. de 2011

When we were ready to purchase a car, we knew we wanted a Volvo - having been a Volvo owner for the past 10 years. We visited Volvo of the Triad with the intent to buy a new S80, however, after over 2 hours of negotiating - we walked out of the dealership. I don't understand why the process has to be so painful with the back and forth phone calls to the "manager" and "let's see if I can get a better price" nonsense. We made it clear what we were interested in and what we wanted to spend - if it can't be done... fine, just don't have us waste our time if we can't get what we need within the price range we can afford. Interesting enough, after we left the shop, sure enough someone from Volvo left us a voice message to let us know they would like to do business with us and they could get us the price we were looking for. Too late!!! We purchased a new S80 at Crown Volvo of Greensboro and it was a wonderful experience. It's hard to believe that 2 Volvo dealerships within a 30 mile radius could be so different. Crown Volvo most definitely has our business and our loyalty moving forward - even though Volvo of the Triad is much more convenient for us. Volvo of the Triad - very disappointing experience!

jwadamczyk

23 de oct. de 2009

In over 40 years of car buying and service both in the US and overseas for new and used vehicles and numerous makes and models, Volvo of the Triad is THE BEST dealership with whom I have ever dealt. They offer exceptional value both in service and sales. Their customer service is unparalleled. They are honest, relaible, and responsive. I seldom if ever endorse retail companies, but every chance I get I endorse Volvo of the Triad to my colleagues and others for automotive sales and service.I live over 2 hours away from their location and have a local Volvo dealer within 10 miles of my home. I choose to deal with Volvo of the Triad because they are that much better. If someone needs a case study for "How to Provide Exceptional Customer Service" egardless of their product / service, I'd tell them to visit this company. They always deliver! They epitomize customer service!

maxtbss

6 de nov. de 2008

*** This dealership is now known as Volvo of the Triad ***Please take my advice and avoid Volvo of the Triad at all costs. My wife and I purchased a new 2008 Volvo C30 from them in October, and our sales person completely and totally lied to get our business. The details are as follows:As part of the final negotiations for the purchase of the car, we requested that the 17 wheels and tires that came on the car be exchanged for the more attractive 18 Atreus wheels and higher performance 18 tires. The sales person agreed and repeatedly assured us that this wheel swap would absolutely be no problem.After we took delivery, I kept in touch with him regularly for updates as to when the wheels and tires for the swap would arrive. He kept saying, We just havent received another car with those wheels yet, but they should be here soon. He finally gave me a date of November 10th, 2008, and said he everything approved with management. As it turns out this was all a complete lie. As it also turns out, he is no longer employed at Volvo of the Triad, how convenient.The only reason I bought the car from Volvo of the triad was their willingness to exchange the wheels, I actually had a slightly better deal at another area dealership, however they would not swap the wheels, so I chose to purchase from Volvo of the Triad, what a mistake! I have tried repeatedly to professionally resolve this matter with Volvo of the Triad, so far they have taken the position of too bad, so sad. They constantly remind me of what a great dealership they are, number one in customer satisfaction and all that, but for some reason I am far from satisfied.Of course I feel like a complete idiot, as I trusted the salesperson and the relied on the integrity of the dealership (what was I thinking)! I had only a verbal agreement with the salesperson, and the only supporting testimony to my claim was that the business representative that prepared the financial paperwork was privy to some of the details of the agreement with the salesperson, the sales manager confirmed this with her, however it still does not change their position.For the icing on the cake, the air conditioning stopped working two weeks after we took delivery, and the car went in for repairs which took about a week, the car was in the shop over the weekend. When we got the car back it had about 220 extra miles we cannot account for, and the new car smell we all like, has been replaced with the smell of cigarette smoke. Nice!Sorry for the length of this post but in shortAVOID, AVOID, AVOID, THIS VERY DISHONEST DEALERSHIP!!!!