april crockett

26 de ago. de 2021

What a great experience! I took my vehicle to varsity collision shop after an accident. They got me in quickly and immediately informed me once my car was delivered and what the game plan was. They did not have a rental car readily available for me, but the date that I was given that one would arrive was met. They utilize an automatic text service that updates you periodically on the status of your vehicle and what is being done. Keisha in collision is probably the best customer service professional I have dealt with at a dealership or auto repair shop EVER. Such a pleasant and professional demeanor. She always contacted me before I contacted her. I have never experienced a dealership where the person you need to speak with is readily available to speak with you. Every time I called, Keisha was there to answer my questions. I was given a projected completion date and my vehicle was ready three days in advance. I was treated better at this dealership than I was from the dealership from where I have purchased multiple vehicles. I would highly recommend Varsity for all of your auto repair needs.

Nichole F

21 de sep. de 2021

Really disappointed. Was emailing with someone last week… but then they never got back to me with numbers. Vehicle sold on Monday. I was supposed to get figures on the Friday prior before making a decision… they even called me Saturday to check in and I told them I was still waiting, and was told they would get them to me. Come Monday, I was still waiting on numbers. So, I called to follow up about options… I was then given the option for the dealer to deliver it to me. That was great, as I was in a pinch and couldn't get to Ann Arbor to purchase the vehicle… Except they still hadn’t worked up any numbers for me to make a decision, and right after told me someone was currently test driving the vehicle. A few hours later I was told “sorry, it just sold.” Even though I would have rather gotten the vehicle from a local dealer, I didn’t have the opportunity to make a decision on weather or not to purchase the vehicle from Varsity since nobody ever got back to me with numbers… Oh well.

Rick Rick

29 de jul. de 2021

Great dealership. Matt Stanford and his staff are a class operation. We moved to the area years ago, and did business with a Ford dealership closer to our house. When our salesperson retired, we looked around a bit for a new relationship and Matt was very on top of things. Bought our first vehicle from him in 2018, they had no problem going to Wisconsin to retrieve it in a dealer trade. Just bought a highly sought after model from him, car was prepped perfectly (I have very high standards), Matt quickly got us the accessories we wanted, and is very receptive to dealing with Ford's A/Z/D/X plan customers. Our few experiences in Service have been stellar, and just had a quick Body Shop fix that was done quickly and with a smile. Already placed another vehicle on order, and have reserved a 2022 model with Varsity. Varsity Ford truly provides great customer service in all areas, and I highly recommend them.

Keith Gilroy

18 de sep. de 2021

Overall great Service experience. I subtracted one star because of the waiting lounge area. The problem that I have is that there are 3 televisions competing with loud background music which makes time there very annoying. Update 2021. Recently tried to book a Service Appointment on the website but all dates were unavailable so had to call. The dates were actually OK. They need to work on the web experience. I also asked a question using the contact form and have not received a reply. I bought a Mach E through this dealer a few months ago using the preorder system from Ford and it worked pretty well although I still had to work with a Sales person which I felt did not offer any real value. I recommend that they should hire Customer Delivery specialists instead. The EV was delivered to my home and all documentation was done online which was great.

Edward Galore

19 de may. de 2021

I just leased an Escape Titanium on the Ford A plan. Very happy with the car and the experience with Varsity Ford. John Camilleri was awesome. I told him that the car stereo was very important to me and so he did some research to confirm that b&o stereo in the Titanium edition was the way to go. The stereo really is excellent.