MSimms

29 de may. de 2016

I went to the dealership to buy a Camry. I was told Camrys were not made in crushed blue. The next day I literally found out the salesman lied. Contacted management I was told, basically out of luck. But all things are at their discretion. If they wanted to help me they could have. They owned by Red McCombs they don't offer an HEB discount. Not a happy customer. Never again! Disgruntled customer.

Kathleen Arambul

28 de may. de 2016

Worst experience ever....I have been buying cars for over 25 years and have never had this bad of an experience...we bought a used vehicle from them and they never called our bank to get a payoff on our trade in and so several weeks later our bank calls and and notifies us payoff is short over 350.00 and that Universal Toyota said we would have to pay it..that's crazy!!! They should have done there job and called our bank and got a 20 day payoff instead of just basically guessing what it was...because of their inadequacies we had to pay the shortage and also had to make a payment on our new vehicle. We address management on numerous occasions by phone and email and no one would contact us back. We also never received a second key to the vehicle ...they always make promises until you buy then afterwards you can never get a hold of anyone. This dealership is so unprofessional...I will never buy or recommend them to anyone!!!

Family man

21 de abr. de 2016

From the moment we walked through the door to the point of the sale every single one of the people we have worked with was extremely friendly very professional and work really hard and fast to get this done and out of there in no time at all. I had to find a new car due to hail damage totaling my car, Didn't even have to haggle with prices had a price already set in my head and they exceeded that and gave me a lower price right on the first go. I will be buying my next car from them.

plumberboy2

6 de abr. de 2016

Do not trust Service Department. Went in for my 20,000 mile oil change and was told everything was good to go. Then on my 30,000 Mile oil change I went over to San Marcos Toyota and they told me they could not get my oil plug off. I told them that I got it serviced at Universal Toyota, so they suggested I go back and have it serviced by them and then to have it rechecked by San Marcos Toyota. So, I did just that. Went to the service department and told them about the over tightened oil plug and they assured me that they would get to the bottom of the problem. They came back saying that all was well and there was no problems the plug. So, I went back to San Marcos to have them look it back over at the work that Universal Toyota had done and found out that they totally cross threaded the plug and that they had to take it completely out with a wrench, it completely ruined the oil pan. Metal shavings were found in the oil and on the plug. I called Universal Toyota up and they told me to drive it back so they could fix the problem even though they created the problem. I don't want to make it more worse that it already is. Who knows it the metal shavings caused any problems when I drove it over to San Marcos Toyota or even if there was metal shavings in the oil before this oil change. I will never step foot back into Universal Toyota again. I don't want to keep going back to have a $25,000 investment for reliable transportation ruined by service people who don't care in the first place to do the job correctly.

Diana7777

12 de ene. de 2016

I took my car to get the oil changed and had the good fortune of driving off with a 2015 Toyota Prius. My Salesman was Hector Roman under the auspices of Adam Soto. Universal Toyota has Great people working in a family atmosphere.I was so excited about my experience that the following day my son bought a 2016 Toyota as well...his salesman was Issac Galvan.So if your shopping around in need of a vehicle...don't waste your time...go see the people at Universal Toyota....If you want the best..you need to deal with the best!Diana M Gonzales

Yenifer Pizarro

7 de ene. de 2016

Everyone was great! Specially the car seller! I enjoyed going to toyota to buy my second car!

Spencer655

22 de dic. de 2015

The sales experience was great, the service department however has been absolutely terrible. I bought a 2016 scion iA. Couple weeks of driving it i kept hearing this scrapping noise come from the left side of the car. I take it back to universl toyota services to get it fixed and they say oh it just needs a tire rotation. I said okay then and they did it. I pick it up the next day and what do yu know, the noise is still happening! So when I called to let them know, i got the run around from several people transferring me all over the place. So I decided to bring it to a different toyota dealership and right away the services department here told me whoever said it needs a tire rotation was wrong! The rims the dealership originally put on my brand new car and sold it to me, are too big and now im most likely going to have to remove the rims which is one of the main reasons the car caught my eye! I do not want this car anymore if I cant have it the way I originally purchased it! Turns out the rims and tires are too tall and too wide so they said im going to have to put stock rims on it! What I want is for them to make this right. I would give this car back to them and retart the buying process, xxxx I'll even buy from the same dealership! Great sales, terrible services!!

Rzuniga

23 de oct. de 2015

People are friendly and up front. They advise on repairs and don't just sell you on products.

SamW

23 de oct. de 2015

I've purchased 3 cars from Universal. I've always felt the deal was fair, the salesmen are cordial and helpful, and the dealership is comfortable. I haven't had to wait long to get in and out.

ccc

23 de oct. de 2015

Very professional, straight forward and good customer service. Very polite.

EM

23 de oct. de 2015

Exceptional customer service, always. Amanda Maxwell is awesome. My car is 6 years old and they service the car as if new!

RV

23 de oct. de 2015

I tried elsewhere and immediately came back to Universal!!

WB

23 de oct. de 2015

I love universal toyota it is exceptional and everything is always clean!!

tdp

23 de oct. de 2015

Now and Adam were awesome and I would definitely recommend them!!

DougM

23 de oct. de 2015

Service is great but please update website to include 90k service options.

Virginia64

21 de oct. de 2015

Watch the paper work close.l was ask to sign a new contract with blank dates,lots of lies and they will tell you that you bought the car and a week later raise the interest rate, l had good credit 745 but finance manager said CU wouldnt would not do it for. 1.59% but would do 2.10.Bad deal

AFChaps

25 de ago. de 2015

We received a letter in the mail promising $XX,XXX for our used Altima. We went to trade it in on a Rav4 and took the letter with us. Their first appraisal was just over half what they had promised in the letter. We showed them the letter, they took it back to the appraisal guy, and we never saw that letter again. They tried to explain that promised amount was for an Altima that was fully loaded and in near perfect condition ... or the MOST they would ever give anyone for an Altima. What liars! We had a FAR better buying experience at the Gunn dealerships ... although Gunn doesn't have a Toyota dealership, so we bought a Chevy. Go to Gunn!

RamTruckShopper

17 de may. de 2015

I inquired online about a used 2014 Ram 1500 and scheduled a test drive for this morning. Ruben Gomez assured me that the truck would be ready for me when I arrived at the dealer. Well, the truck was no where to be found. Neither Mr. Gomez nor another salesman knew anything about the truck. The other salesman left to go find it and was gone for a long time. When he finally returned, he admitted that they didn't even have the truck. He said it had failed their inspection and had to go back to wholesale. He then told us about another 2014 Ram 1500 they had, so we proceeded to follow him around the lot as he pressed the panic button repeatedly while searching for the truck. He clearly had no idea where the truck was and that shows just how poorly organized this dealer is. We finally told him to "forget it" and we even got him to readily admit that he was providing poor customer service. He then tried to sell us on a Toyota Tundra, and we were very clear that we were only interested in Ram trucks. I will never even consider buying from this dealer after such a horrible experience.

Fred Krupalla

7 de mar. de 2015

we were shown all the camry models and the salesperson John Kearney was very knowledgeable of all the differences in the models.My wife and I had the best experience in car buying we have ever had.and we have bought many new cars.all the staff at universal Toyota were very professional.But John Kearney was the best!

L-man

25 de feb. de 2015

Ruben J. Gomez our sales rep. made purchasing our "new" used minivan a very pleasant experience. The staff went all out to meet our demands. I cannot express what pleasure it was dealing with Universal Toyota.

Enrique Contreras

19 de feb. de 2015

Mr Joe Otero was a great help to the point that I sent one of my other brothers to buy with him and he did now my other brother is looking into buying from Mr. Otero as well.

Paul..customer

17 de ene. de 2015

I bought a corolla on January 14 - 2013 . And they promised that on the price I paid it will be covered two oil changes, the first due at one year , and the second at two years. Today I went to get the second oil change, and because I work during week days, and I missed the two years dateline by only two days I was denied the oil change of that car even do I paid for it on the price of purchase of this 2013 corolla. I will never buy any toyota products for my whole life; and I will advice my children and friends, co-workers stay away from any toyota cars to avoid being treated like fools just the way the didi to me.

Paladin

29 de nov. de 2014

Worst car buying experience I ever had. First, no one approaches you when you walk in the door, you have to find someone to help you. Once you find someone and inquire about a car they have to call someone and make you wait for that person. I personally waited on several occasions for over 30 minutes just to talk to someone about purchasing a car. Once you find someone to actually help you they treat you like an idiot and lie through their teeth. For example, online they advertised a used 2014 Yarius "automatic" for 12,995. When I get there they inform me that it was mistake on the advertisement and that the car is actually manual. I then inquired about the 2015 Toyota Corolla L for 15,995 and David Roberts (salesman) informed me that it was only for one car they had in stock and they already sold it. I informed him that the advertisement states for all new 2015 Corolla L in stock, I even pulled up the webpage and showed him. I understand trying to make a profit but it doesn't help to lie to your customer. It was clearly a violation Texas Deceptive Trade Practice Law by advertising a product and then lying to the customer to avoid selling it to them at that price. Once I finally got them to agree to sale it at that price I get into the finance room. Its no better there either, when you politely decline their extended warranty they get very aggressive and outright rude if you continue to decline, a female who claims to be the financial sales manager stated that every person that touches your car is a master mechanic and they pay them over 196 an hour just to work on your car and by not having the coverage I can expect to be charged that much per hour just in labor. I then asked "you have master mechanics changing oil too? And she said yes. So I stated "you have no apprentice or journeyman mechanics" and she responded "no, all mechanics are certified Toyota Master Mechanics". I can't believe how they insult their customers intellegence. I would never pay a labor rate of nearly 200 an hour for routine maintenance. She then moved on to finance and stated that they only way I can get the car for that price is if I buy the extended warranty and tire plan, I said "no" and she then said that she can offer me the car for the already agreed to price if I finance at 7.0%, I then stated that I have already been pre-approved by my bank at 1.95% since I had over 750 credit score and good income. She then stated that she can match that but I would have to buy the extended warranty. I was just shocked by what she was saying, at this point it was well passed midnight and stated that I will finish up the paper work tomorrow because I had to be at work in four hours and needed some sleep. They were very upset with that and stated the car might be gone by tomorrow, I said "well lucky for me you have over 10 in stock". The next day I come by to finish up paper work after work the person doing the finance portion of the car paperwork already went home for the day even though I called ahead and letting them know I would be by. They said only the person that originally started the paper work can finish it and my paper work was behind a locked door. The salesman stated "I thought you wouldn't be back", I said "I called ahead why wouldn't I be back?". So I had to come in the next day, she wasn't there again even though I confirmed by appointment that morning that I will be by after work to finish paper work, so I insisted that someone else do the finance paperwork. The salesman stated that since we are starting the paperwork over they will need to run my credit again even though they just ran it two days prior. I stated the one you have is still good and you don't need to ding my credit by pulling it again. He said that the manager insisted I have it run again, and I stated get it from my other paperwork and he stated the door is locked and they don't have access. I then stated that I will be leaving and the salesman stated "oh wait we have a copy with the other sales manager let me get it". I should of just left then and there because this was getting beyond unprofessional.

Cindy H

15 de nov. de 2014

I would recommend Universal Toyota to anyone looking for a pre-owned car. The customer service was great! Patrick McNeil helped me find the right car for the right price, and walked me through the whole process. His customer service exceeded my expectations.

cindy.hatch.7

14 de nov. de 2014

I would recommend Universal Toyota to anyone looking for a pre-owned car. The customer service was great! Patrick McNeil helped me find the right car for the right price, and walked me through the whole process. His customer service exceeded my expectations.

Steve

27 de oct. de 2014

The salesman was very responsive and attentive to my needs.

KeithB

24 de oct. de 2014

Bought 3 vehicles from them since August of 2012. Received a mailer offering a trade in value on my vehicle just to be lied to and in the end because people didn't do their job properly the whole process ended up being a waste of time anyways. Dealership used to be much better than this. Good going guys! This would have been vehicle #4 but you just lost a good customer.

keith.byers.90

23 de oct. de 2014

Bought 3 vehicles from them since August of 2012. Received a mailer offering a trade in value on my vehicle just to be lied to and in the end because people didn't do their job properly the whole process ended up being a waste of time anyways. Dealership used to be much better than this. Good going guys! This would have been vehicle #4 but you just lost a good customer.

imerikson

16 de oct. de 2014

Antonio Pacifico has made our car shopping pain free. We walked in and the deal they gave us for our car was surprising and acceptable. Everyone we dealt with from Management to Financing was so helpful. We purchased a highlander and I am so in love with it. Antonio is also a mechanic and a good one at that. He is very funny, and so awesome. His knowledge as a mechanic sealed the deal for us. We called him on several occasions, and he is always happy to talk to us. He went above and beyond our expectations. I would never purchase another vehicle because of our experience. We are sold on Toyota, Thank you so much Antonio!!!

The Erikson's

16 de oct. de 2014

Antonio Pacifico has made our car shopping pain free. We walked in and the deal they gave us for our car was surprising and acceptable. Everyone we dealt with from Management to Financing was so helpful. We purchased a highlander and I am so in love with it. Antonio is also a mechanic and a good one at that. He is very funny, and so awesome. His knowledge as a mechanic sealed the deal for us. We called him on several occasions, and he is always happy to talk to us. He went above and beyond our expectations. I would never purchase another vehicle because of our experience. We are sold on Toyota, Thank you so much Antonio!!!

Phyllis T

9 de sep. de 2014

I recently went to Universal Toyota to purchase a certified, used RAVXLE. My salesman, Patrick O:Neil not only found me exactly what I wanted but negotiated a price for me that I could afford. He went the extra mile to bring the price to a point it was affordable. This is not our first family experience with Patrick. He sold my daughter the car of her dreams working a good deal for her. He also found a car for my daughters friend , who she had cosigned for to help her get off the paperwork and also please the friend more than with the original car he owned. This friend had limited resources and not the best credit rating but Patrick, over a period of time looked continually for the right deal. Patrick is wonderful. He is trustworthy, really cares about his customers and is available no matter when you need to get in touch with him. I would recommend him hands down to anyone looking for a car. I also feel that I need to give kudos to David Webster who handled my paperwork. Working with him was a pleasure. He is very informative and extremely personable and he helped what can be a tedious and boring process pleasant. Special recognition to Patrick and Danielle Venson, Director of Finance for continuing to look for a better loan after the paperwork was signed. They managed to find a loan for me that dropped the percentage by 6%, lowering the monthly cost substantially. I feel that the staff at Toyota really care about their customers and do not view this as just a paycheck. It is refreshing to find such caring dedicated people Phyllis Thompson

Maria O Marchionne

25 de ago. de 2014

I was looking to trade my 2010 Avalon and ended up buying from Universal for they seemed to be the only group that wanted to do business!!!! I stopped by my local dealer only to never receive a valid price from them and to never receive a call back. I have purchased at least 8 vehicles from them for myself or my children and for them never to get back to me after giving them a chance was very upsetting. They wanted me to get a copy of what the other dealers would do and they say they will beat it !!! Not the way I want to do business, give me a price for I am not going to do your job for you. A large Toyota dealership where I purchased my 2010 at did almost the same thing !!!! They did not want to give me a price all they would say is they would beat any price that I received. THEY ALSO NEVER CALLED ME BACK, I would like their manager know that by him not giving me a price that I would never go back to them. The only dealers that got back to me was Red McCombs Toyota and Universal Toyota. I was not sure from which of their dealerships that I would purchase from for they are both Red McCombs dealerships. The salesperson from Red McCombs called me at least 5 times and the only reason that I ended up at Universal was they had to unit I wanted in stock. I received a call from the internet department, then the salesperson Yevette and then from one of the managers Jason. They gave me a price over the phone and when I got their they gave me a BETTER PRICE than they quoted me. After we can to a price difference and signed the papers they got my paper work done in less than an hour. My family purchases a few vehicles every year and I will for sure use the McCombs dealerships for the two of them that I had gone into treat you very well and seem like they want to earn your business. Universal has contacted me after the sale by letters and emails from giving me some nice free offers to restaurants by the General Manager saying if I should ever need any help to contact him directly and also by Yevette my salesperson twice for thanking me for the purchase and if I should again ever need any help with service, parts or anything at all to please contact her and she would help me with anything that I should need. Again I want to thank everyone at Universal for they way they do business. Red McCombs seems to have trained their people to take care of customers the right way.

teach82

6 de ago. de 2014

I have been a customer of Universal Toyota for around 16 years. I have found myself needing to trade my present car and buy a used car that provided me with small payments. Patrick McNeil listened to my story and really did everything in his power to provide me with what I needed. He went above and beyond to help me. I really do appreciate all that he did for me. He helped me when I really needed some help. I love my new, used, car! Thanks,Cindy Henkel

teach82

5 de ago. de 2014

I have been a customer of Universal Toyota for around 16 years. I have found myself needing to trade my present car and buy a used car that provided me with small payments. Patrick McNeil listened to my story and really did everything in his power to provide me with what I needed. He went above and beyond to help me. I really do appreciate all that he did for me. He helped me when I really needed some help. I love my new, used, car!

JWms

5 de ago. de 2014

Responded to a sales flyer from Universal Toyota. The sales manager met me at the door and said he would assign his best person to help me...that turned out to be Trevor Browning. Great guy...he showed me severally cars and quickly zeroed in on what I was looking for, a 2"014 Toyota Sienna XLE. There was no haggling, no back and forth...I told him what payments I wanted and he delivered. I drove home in my new Sienna with the feeling I had made a friend. Trevor's parting words were "don't be a stranger!" Best car buying experience ever.

Grateful customer

3 de ago. de 2014

My wife and I had an incredible experience at Universal Toyota Used Cars in San Antonio this weekend. I had found a 2002 Toyota Tundra online that seemed to be just what I was looking for. I called Paul Anthony Garcia and told him I was very interested in the vehicle. He sent me additional pictures and I set up an appointment to see the vehicle and purchase it. Since the truck had just arrived, it was waiting for make-ready. Paul immediately saw to it that the truck was next in line for make-ready and even did some of the work himself (in hot San Antonio weather no less) so that it would be ready when I arrived. He went the extra mile again and again as he answered all of my questions and helped me arrange for payment. He wanted me to drive the truck home as badly as I did! Carlos Zuniga also assisted Paul throughout this process and was very kind and helpful to my wife and mother-in-law who were waiting for me in the car. I would recommend anyone and everyone to Universal Toyota and in fact, have recommended them to a close friend even today. Their prompt service, knowledge of their industry, and consistent professionalism cannot be rivaled anywhere as far as Im concerned. Tom

MisterJ900

26 de jul. de 2014

Had a great experience buying a used car from Universal Toyota. Found the model I was looking for on cars.com while waiting in another dealer's showroom. In a few short minutes and before the other dealer's sales rep came back to his desk, I received email on my smartphone from Paul Garcia at Universal, with good answers to a couple of questions I had about the listing. It turned out that the other dealer had sold the car I was looking at and didn't have another one I liked on their lot, so my next move was a drive across town to Universal. Paul welcomed us, we went on a test drive and within half an hour of the drive, we agreed on a price and bought the car. This is the third used car I've purchased from a Red McCombs dealership. They've all been solid cars at a fair price.

HYBARRA87

29 de may. de 2014

Horrible, just received word from corporate that Christine, the used "pre owned" salesperson, never turned in our paperwork. She was very rude, kept playing the bait and switch game. Even had to roll her eyes. WTH? I would never go back never again. hope she gets fired along with the used sales manager, horrible experience. Never again... Ended up walking away after they hit the credit report more than three times. Deal never completed, never would tell us the exact whole dollar amount, come on......now! BTW: STAY AWAY FROM NOE HERRERA IN NEW, he just gives you the run around as well!

Jc0027

12 de may. de 2014

My husband and I put a down payment down for a 2008 mercedes c300. We sat at the dealership for hours while they did their "work". Once we were approved, we signed all the paper work and took the car home believing everything was taken car of and the car was ours. Literally 3 weeks later the finance manager calls my husband asking him about something on his pay stub. My husband and I are confused bc we were under the impression all that had been submitted to the bank therefore we were approved and it was taken care. (Considering we signed stuff from the lender capital one with our payment due date etc.) Following Saturday the "sales manager" calls with a horrible attitude insisting we bring the car back and saying he can have the car taken from us. My husband said "no my wife is at work with the car and we will be there Monday to discuss whatever your problem is." We go there Monday and want nothing to do with this place because overall I felt like they were scamming us I've never in my life had a dealership sign paperwork with their customer, accept the down payment have them drive off and almost another later harass them. We gave them back the car and got our down payment back but now in the mail I'm continually receiving letters from all these different banks saying I'm approved but it's expired. Makes zero sense. I just want to make everyone aware of their shady business they run. Do not waste your time with unprofessional, jerks.

hateuniversaltoyota

25 de abr. de 2014

Was lied to about cars had. Drove over almost an hour and told was sold. Offered a car twice the price instead. Waste of time and will never use them. Horrible to do to a family with 3 small children

Brittany Maldonado

22 de mar. de 2014

Michael salas from universal toyota San Antonio is awesome! He is the person you need to see !!! Awesome guy he's got us into a great car! And quick! I wish we would have came to him to begin with rather then going to any other place . It was quick and stress free!

HillCountryPerson

2 de mar. de 2014

My wife has been trying to find a new 2014 Toyota 4Runner in the San Antonio Tx. area for some time now. Her experience at Universal Toyota pretty much mirrors what she ran into at Toyota of Boerne. She tried North Park Toyota and couldn't get a realistic price. Red McCombs ended up wasting her time - another story I'll post at that sites rating area. She has yet to go to Alamo Toyota or Cavender Toyota, but I suspect she'll run into the same thing there. Universal had 3 4Runners online that were listed as being "In Stock". That means they have the vehicle. When she got there all 3 were "not available" at Universal Toyota? She was told they could get what she wanted, but the 4Runner was at another dealership. Turns out it was at McCombs which by the way owns Universal Toyota. Universal told her it would take a day or so to get it. A day later Universal told her she needed to come in and pay a $500 deposit in order for Universal to acquire the vehicle from McCombs. She did that just before closing one evening, driving all the way from Boerne. The salesman said it would be on the lot early afternoon the next day. The following day she received no communication. She was to go to Universal Toyota at 5pm and close the deal. She had not heard from them all day, so she thought it best to call before driving out there. Lo an behold, the 4Runner Universal was supposed to have was not to be seen. Their new story was they could not get it. She then had to stop pay the $500 deposit which wasn't a big issue as she works for the bank it was drawn on, but time out of her life nonetheless. Beware people. If a dealer in San Antonio Tx or nearby tells you that they are going to have to obtain the car from another dealer, get up and leave. The term for this is "dealer trade". It's not going to happen. The dealer holding the car knows someone wants it and isn't going to give it up, If what you want is not on the lot, you are not going to get it from that dealership. Get up and walk away and keep looking until you find a dealership that actually has the car on their lot.

Longhornfootball

14 de feb. de 2014

We bought a tundra recently from Dan Lathers. Dan really cares about his customers. You get a real vibe from him that he is there to help you and inform you of your options and not make it feel like he's trying to make money off of you or that your just a customer, he makes you feel like family. Dan also is very knowledgable and doesn't promise anything that he can't uphold. If he says something is going to happen it happens. He also was very good on follow up calls to ensure everything was good. He doesn't call to beg for referals like most, he calls to ensure that I am satisfied and if there is anything he can help my with on my purchase. He is a great guy, he served our country and is very interested in your needs instead of his own or what his bosses say to do. I highly recommend speaking with him if you are in the market for a vehicle. Weather it may be a new Toyota or a preowned vehicle. He treats you right, with honesty and the way you would treat your own family.

monalisa678

13 de feb. de 2014

I went to get buy a car. I asked for them to beat the other dealership s price. The salesman said, if I were you I'll go and get it at other dealership. They didn't want my business. I didn't learn my lesson when I got bad service first time I went there. Regret giving them another chance.

TundraLover10

13 de feb. de 2014

Dan really cares about his customers. You get a real vibe from him that he is there to help you and inform you of your options and not make it feel like he's trying to make money off of you or that your just a customer, he makes you feel like family. Dan also is very knowledgable and doesn't promise anything that he can't uphold. If he says something is going to happen it happens. He also was very good on follow up calls to ensure everything was good. He doesn't call to beg for referals like most, he calls to ensure that I am satisfied and if there is anything he can help my with on my purchase.He is a great guy, he served our country and is very interested in your needs instead of his own or what his bosses say to do. I highly recommend speaking with him if you are in the market for a vehicle. Weather it may be a new Toyota or a preowned vehicle. He treats you right, with honesty and the way you would treat your own family.With all of that the only problems I had was with the finance guy named Matt. If it wasn't for the amazing experience and relationship I established with Dan, I might have gone elsewhere. But Dan appologized for the expierence I had in financing and made up for it.. If you have the same issue in finance he truly will above what he needs to, to correct the problem and make you feel good about your purchase.

Pat

8 de ene. de 2014

They are so slow its crazy i asked them to put on a gasket they are taking a week and they said I'll have my car two days ago. They didn't even touch my car and they lied to me and Ihad to threat them by calling cooperate and they said I'll have my car tomorrow morning. I'll never go back there

Karl

25 de nov. de 2013

Excellent customer service, very friendly, looking several options to make me feel comfortable. Good quality and service.

rmatvy

9 de nov. de 2013

We agreed to purchase a Toyota Prius the car under three terms: 1) touch up scratches on front and rear bumper; 2) replace missing hatch cover; 3) fix small dings in back bumper. I have owned the car for two months now and still they have not completed what they said they would do. TERRIBLE customer service after the sale. I went down to San Antonio (an hour and a half drive) to have the work completed. I had confirmed my appointment that morning. When I got down there, the guy who does the body work wasn't there. They did do the touch up paint work (did a very inadequate job) and replaced the hatch cover (clearly used with black streaks of oil on it). I have tried to return to get the dents pulled out of the bumper and they keep canceling saying that the body guy is not available. DO NOT BUY A CAR HERE AND EXPECT GOOD POST SALE SERVICE.

OOO3

8 de sep. de 2013

After a ROTTEN EXPERIENCE at Red McCombs Toyota (please see my review there.), I went to Universal Scion. I had tested there a few weeks ago and was helped by Gregg Joseph, who was amazing. Gregg immediately recognized me when I arrived there for my second visit and asked if I wanted to test drive again. I was upfront and told him that I was there to buy. Gregg was not able to help at that time as he had another customer, so he passed me to Iker Fernandez. Iker was also incredible. He took me on another test drive and also showed me that the premium audio was already equipped with navigation and didn't need a $1,700 upgrade that Red McCombs had earlier claimed. When Iker took me inside, he wrote down the four accessories I wanted and then went to order it in. Iker returned to clarify EXACTLY which kind of spoiler I wanted and even walked me to different tCs to see the different spoilers available, which I thought was great. After trying to find a car, he returned to me and stated that I would have to wait until the first week of September to get it. I stated that I didn't mind at all. Since he didn't have a VIN of my car, he still went ahead and drew up my numbers so I knew what I would be paying for the car when it arrived. It was EXACTLY what I wanted, nothing else added to it!! I later returned to Universal on 6 September to pick up my car. Iker was again fantastic and had my paperwork ready to go. Except for a small glitch on my end with the insurance portion, I was in and out of the dealership in an hour and a half and had no major surprises thrown at me at the last minute. Special thanks again to Gregg who still remembered me when I returned as well as a nice saleswoman named Ivette. Ivette had met me while shopping the first time I was there and still came by to say Hi the following times I returned. Not bad for a woman who had nothing to do with my sale and it says alot about the culture that Universal Toyota breeds with its employees. My experience in Universal Scion was no doubt what USAA/TrueCar.com intended on me going through and it really says something about the dealership that chose to treat me well without the partnership of USAA orhttp://TrueCar.com!! You'd better believe that I will send every friend I know that wants to buy a car to Universal and even tell them which salesmen to go see! I think USAA/TrueCar.com needs to change the preferred dealer to them and drop Red McCombs Scion. Red McCombs does nothing but smear both USAA and TrueCar.com's name.

MMcCulloch

18 de ago. de 2013

We went to the Nissan Dealership ready to buy a 2014 pathfinder. after all was said and done we were $500 apart and they would not budge. So i did what any former car salesman would do. I told them have a great day and walked out. we were on our way home when we were driving by the toyota dealership. we decided to stop in and look at the highlanders. my wife's #3 pick. they drove ok, but a 4runner caught my eye. we looked at it, and test drove one and Yevette was very helpfull. i explained to her that i used to sell cars and walked out from the nissan dealership a couple blocks away for being $500 away on the deal a few min ago. we ran the numbers on the 4runner and were able to meet in the middle we were very close on the numbers even though the 4Runner was more than the pathfinder. we purchased the 4Runner and paid more than we would have for the nissan. just goes to show that great customer service is better than a good price. We will be going back to get my truck from Yevette because there was no hidden agenda, no lies just the price and quaility service.

Robert Miller

17 de ago. de 2013

Overall my experience with this dealership has been very positive. I ended up buying a new 2013 Toyota crewcab 4WD Tundra. The truck is awesome! In a couple of years, when it is time to replace my wife's car, I will be calling Universal Toyota, "Home of the Real Deal". My sales associate, Greg Joseph, knows his stuff.

Darwin Gaile Gordon

7 de ago. de 2013

My wife and I had a good buying experience at Universal Toyota in-spite of the fact we did not buy a car. Salesmen, John and Nathan, helped us a lot as well as Mike, one of the managers. We were trying to trade in our 2012 Camry Hybrid for a 2013 Venza as we really needed more cargo space and a vehicle easier for me to get into with my back problems. The math just did not work so we will be content with the Camry as it is really a neat car with loads of high tech equipment.

unkl ed

24 de jul. de 2013

Ordered a part ten (10) working days ago today. Called inquiring about part. Put on "ignore" (hold) for more than three minutes. "Part is in". Asked when was Universal Toyota going to call me about part being in. Put back on "ignore" hence this review.

mona1lisa

3 de abr. de 2013

I made an appointment for a repair, I was a taken to my advisor, he just stared at me until I greeted him, Sammy was his name. He quoted me for major repair, breaks there was a special, he said, and inspection sticker. When I asked about the breaks, he said I can give 10% on breaks but I cant give you a rental. I need the rental for work so I opted out of the breaks. I was called early the next day, saying that my car was ready. I paid without hesitation. Few days later I get stopped by a officer. Expired inspection. I called Universal, no apology. I went in for my inspection I waited almost 2 hrs. No apology. I wont go back to Universal Toyota.

mona2lisa

2 de abr. de 2013

I was recommended by a coworker of mine. I was going to take my car to Red Mcombs. I did my appointment over the phone, I was taken to my advisor. He just stared, I greeted him first and then said why I was there. I should have just walked away first instinct. I was quoted for a major repair and he said he would quote me on my breaks as well, "there was a coupon", he said. When he gave me the total I asked about the break special, he said oh I can give you 10% but, no rental. I needed the car, so I opted out of breaks. I was upset of course. I was called early the next day about my car being ready. I paid without hesitation, got charged for major repair and inspection. Few days later an officer mentioned my expired inspection?? Yes, no inspection. I called Universal, no apology. I was asked about coming in. I got there waited 1 1/2 and no apology. I guess they don't really care about keeping a customer. I am not going back.

Jae1988

29 de oct. de 2012

The salesman I worked with was fabulous but the sales manager killed the deal for him. He personally quoted me a number, I was in the process of texting a friend about the deal so I know I wasn't imagining the numbers. When I went to finance to sign everything the numbers did not at all match up. I felt uncomfortable and like I was being screwed over. It took forever for them to give me back my drivers license so I could leave. They blamed it on a miscommunication but I feel if I hadn't questioned what was on the paper they would have gotten away with having me pay more than agreed upon. Then after I left they called and the price magically dropped. Customers shouldn't have to storm out for numbers to go down. There are far too many dealerships in the area to deal with this one.

local buyer

23 de oct. de 2012

I went here to buy a yaris they had for sale on car.com, when we finished the paper work , they added 500 dollars to the selling price of the car, when I asked what was the 500.00 dollars addon for the manager told me HIS WORDS we can not take a 1800 dollar loss on the car, I told him I was paying the price on the window which was advertised, He told me I did not have to buy the car well after 3 trips and over 12 hours I finially got to his boss over in the new car dealership and they sold me the car for the selling price and removed the 500.00 dollars, So watch these scammers close when you are doing the paperwork

jameshung.vo

24 de sep. de 2012

never buy from here. we drove from houston to SA and bought a use 2012 camry last two week 9-10-2012. stock number 223466. upon the agreement to buy, saleman name AJ verbally agree to get the 2nd key to the car mail to my address within next couple of day. two weeks later still have not got the key, i call AJ several times about the key he kept on saying that he sended the key already, but could not provide the tracking number. then he kept on saying that he ll call me back but never did. i then call customer service to get the problem resolve spoke to receptionist (kathy&natalie) ask to speak to general manager Darren Dortch they said he no longer there even though the thank you letter had his name as customer relationship. then i got tranferred to several mail box which noone response to the message i left (frank sanchez, adam, martinez). they should be up front with customer about they have the key or not, instead of leading us on to buy the car then never kept their promise. it is not that i cant can afford a key but they should not lie, this will be on every review i can find on the web unless they contact me and resolve this issue.

mattowen

4 de sep. de 2012

I purchased a new Tundra on the 9th of August. My salesman told me that SiriusXM was in the truck already and all I had to do was activate it. When I brought the truck back to have the Real Deal package completed, they tell me that there is additional hardware required to have the SiriusXM to work. Additionally he and the Customer Relations Manager told me that this kit will take anywhere between 1 to 6 months to get in stock. Knowing that Toyota would not do that I did some research. I found out that not only was the part available, every other dealership in the San Antonio area told me it was in stock and available. After I confronted the personnel at Universal Toyota passed the buck and she said, "They didn't send out a bulletin to announce the availability." I guess that they were the only dealership in the area to not get that memo. Now yesterday I get a call from the business office, telling me that I need to contact the lien holder of my trade in and have them send a copy of my title before Universal Toyota can payoff my truck. Now remember I purchased the truck on the 9th and they didn't get back with me till the 23rd, 14 calender or 10 business days later. When I contacted the General Manager he wrote, "We requested this copy from Ally on the 10th of August(a friday)and they assured us that it would be sent within 48-96 business hours. When we did not receive this copy within their specified time frame, we called back and the bank notified us that unless the customer called them to request this copy they would not release it. Without this copy we cannot issue a payoff check. Ally misinformed us and thus the delay." OK, the Bank told him that it was going to take 6 to 12 days to fax it back, really? They told me 2 to 4 days. That means the allotted time expired on the 16th. And they didn't call me till the 23rd. It took Ally bank an hour to send it. The topper to all of this is that the dealership placed the temp tag in the window when TX state law requires it on the bumper. The Selma Police department informed me of the when they pulled me over.Universal Toyota does everything it can to pass the blame onto others. The quotes are directly from emails that I have received from personnel at Universal Toyota. With all of my research and hassle that I have gone through, you think that they would offer me some sort of compensation, NOPE. None. I was hoping and expecting more from them. Very disappointed

Mattowen

4 de sep. de 2012

I purchased a new Tundra on the 9th of August. My salesman told me that SiriusXM was in the truck already and all I had to do was activate it. When I brought the truck back to have the Real Deal package completed, they tell me that there is additional hardware required to have the SiriusXM to work. Additionally he and the Customer Relations Manager told me that this kit will take anywhere between 1 to 6 months to get in stock. Knowing that Toyota would not do that I did some research. I found out that not only was the part available, every other dealership in the San Antonio area told me it was in stock and available. After I confronted the personnel at Universal Toyota passed the buck and she said, "They didn't send out a bulletin to announce the availability." I guess that they were the only dealership in the area to not get that memo. Now yesterday I get a call from the business office, telling me that I need to contact the lien holder of my trade in and have them send a copy of my title before Universal Toyota can payoff my truck. Now remember I purchased the truck on the 9th and they didn't get back with me till the 23rd, 14 calender or 10 business days later. When I contacted the General Manager he wrote, "We requested this copy from Ally on the 10th of August(a friday)and they assured us that it would be sent within 48-96 business hours. When we did not receive this copy within their specified time frame, we called back and the bank notified us that unless the customer called them to request this copy they would not release it. Without this copy we cannot issue a payoff check. Ally misinformed us and thus the delay." OK, the Bank told him that it was going to take 6 to 12 days to fax it back, really? They told me 2 to 4 days. That means the allotted time expired on the 16th. And they didn't call me till the 23rd. It took Ally bank an hour to send it. The topper to all of this is that the dealership placed the temp tag in my back window when TX state law requires it on the bumper. I was informed of this when the Selma Police Department pulled me over. Universal Toyota does everything it can to pass the blame onto others. The quotes are directly from emails that I have received from personnel at Universal Toyota. With all of my research and hassle that I have gone through, you think that they would offer me some sort of compensation, NOPE. None. I was hoping and expecting more from them. Very disappointed

phtzhy

29 de ago. de 2012

They posted on their website car for great price. since I am out of town (1.5 hours drive away) I called. The salesman assured me that the car is available and we will meet next morning. So next morning I drove to their dealership. While I was half way I got an call from the salesman saying the car has been sold last night. So I gave up and drove back. At same day, this salesman called me again saying the deal fell through apart because of the buyer's credit problem, so the car is available again. I thought it's still a good deal. So I drove down all the way to their place. While I was almost there to their dealership, they called me again and told me that the car "has been sold again".

alitllate

25 de ago. de 2012

Easy sale, really enjoyed experience!! Highly recommend!!

Panther fan

7 de jul. de 2012

My wife purchased a used car, she came home very excited. When she took me for a ride I noticed a horrible noise. She told me they told her it was the new tires they put on the car. I knew that wasn't right and took it to a local shop. Come to find out the sent my wife home in a car with a bad front wheel bearing. When I got the car back to them (less then 24hrs. from the time of purchase they didn't want to make it right. I ended up having to buy the wheel bearing. The car has been a nightmare from then on out. Will never buy from them again.

Iszzy

7 de jul. de 2012

Purchase my car at universal toyota and paid for the car. When it was time for picking up my vehicle and taking home. No one knew where the car was. Not even the sales manager knew where my vehicle was at. They gave me the run around. Made waste my time and had to return to the dealership several times to get a straight answer just to see if they found my car. They wouldn't answer the phones or return my phone calls to update me on my vehicle. Kept getting the run around and ignoring me. When I showed out of the 20 car salesmen they have no one would come up to you and help you out. None of the salesmen are helpful nor courteous with you. The worst sale and car buying experience at universal toyota. I would never recommend anyone to go there at all for there next car purchase. I'm never going back there again. If you go you just be wasting your time there.

lportela

11 de jun. de 2012

On June 8 2012 my wife and I purchased a 2012 Tundra and so far we are very happy. Cody Freeman was the sales person and I really have to say that he is an asset to the Universal Toyota team. Very respectful, helpful, truthful and honest young man. He really went far and beyond to earn our business and make this happen. It is clear that customer service and satisfaction is very important to Cody and the staff at Universal Toyota. It was a good experience for my wife and self. Also thanks to Bobby Garza in finance and every one else that made it possible for us to purchase this vehicle. We will definitely recommend Cody and Universal Toyota to friends and family. Our ratings for Cody Freeman and Universal Toyota are "Excellent" all the way. Please, keep up the good work. Thank you."L.Portela

MOUNTAIN LOVERS

20 de feb. de 2012

Bought a car from CA without seeing it, only by pictures. Steve was extrememly honest, no disappointments when the car arrived, exactly as the pictures showed. Steve was very honest, helpful, never pushy! Definitely recommend. Buying process was easy and Steve was helpful in getting all paperwork to us. Steve was great in helping us with the shipping, very prompt to get back to us.

toyota-disapointment

12 de nov. de 2011

I purchased my vehicle from Universal and have had it serviced too many times. The service dept. really has some issues it needs to work out! I've taken it in for the same thing multiple times. Like a doctor's office, they make you wait an hour to an hour and a half before they get to you, and do not address the issue. Not a good experience (multiple times). I will not be back for any reason. Chose another dealer, preferably not a Red McCombs dealership!

sm1gundy

3 de oct. de 2011

We found a vehicle on the website and stopped by to look at it. We were greeted by Jerry Buitron who was friendly and helpful, he showed us the vehicle and let us test drive. Once he knew we liked the vehicle the pressure was on and we were expected to sign papers that night. After repeatedly telling him we still wanted to look at other vans he kept haggling the price on this specific vehicle to get us to sign that night. We were completely uncomfortable and it took forever trying to get our personal vehicle keys back with 2 crying kids. The manager was the only reason we considered going back - but after price comparsion we realized how overpriced the vehicle was and it wasn't worth all the pressure.

doc moses

2 de sep. de 2011

Not bad. Went in for an oil change, left with a new prius. Had a leased car that still had over 6 months life to it. Recieved a great deal- early pay off of lease, 4 year loan at my previous lease payement. Great service from sales as well as management. They even remembered me when I brought in the vehicle for its 5K service. Brought my daughter back for her first new car purchase!

damien32

5 de may. de 2011

This was the worst experience ive ever had. I inquired about a car online and got in contact with the salesman over the phone to start the buying process. I gave him my info on me and my trade in. Over acouple days we talked got the deal done. H said bring our trade in and come get the new car. We live 200 miles away. Took time off work my wife and i. Found a sitter for our kids and dogs. Gased up cleaned our car and headed out. We talked to the salesman on the way for better directions. He helped said everything was fine and we would see him soon. We arrived sat down gave morr info and they took our keys. A couple hour after waiting . The salesman came back and told us that a sister dealerships manager wanted the car for himself and we couldnt have it. Iwas lied to the whole time. It was horrible and embarrasing for me and my wife. I was so angry for the time and money lost in this experience. I hope this never happens to anyone else. I have never had a car buying experience like this one and hope i never do again........ thanks for your time.

sfear70

23 de ago. de 2008

Even though I bought my Toyota vehicles [now driving my 3rd Toyota owned over the years] at other local dealers, I have always had them serviced by Universal Toyota. Mark is always friendly, fair and treats me like I've spent a bundle with them even when the service visit is for simple routine maintenance. When it's time to make another purchase, I'll be back to Universal with hopes a good deal can be had. Regardless of where I buy, I'll let Mark take care of my vehicles. Simply, he's the best.