Noey123

4 de nov. de 2016

They did the job so fast my head was spinning. Not only did they do it fast, but it was done right! I was extremely impressed. This is definitely an A+team!

Justhunting02

2 de nov. de 2016

Everyone there was awesome. Great dealership! I definitely felt welcomed there. My next truck will be bought there! I still can't believe how I was treated there. Made me feel great.

tiadew

31 de oct. de 2016

I would highly recommend Toyota of Boerne if you are looking for a new or used vehicle. Every staff member is courteous and friendly from the sales department , finance and service. My salesperson Will Hernandez made leasing a new Camry a very comfortable and easy experience.

Jimmyjames171

31 de oct. de 2016

It was a comfortable and exciting experience. Everyone was polite and good mannered. Everything was explained to me and I would definitely buy here again and refer someone. If there's a bad it would be the highway construction. A little nerve racking leaving in a new car with all the construction and traffic going on. Thanks for all your help

ToyotaOwner44

28 de oct. de 2016

Our family was buying a Toyota for the first time and decided to go with Toyota of Boerne. This dealership is quite a drive from where we live, but well worth the trip in the end. Our sales consultant (Julian) went the extra mile to find the right vehicle for our family, and he ended up spending most of a Saturday showing us around and giving us many options the choose from. We ended up with a really good deal on a 2016 Highlander, and Toyota of Boerne has become our new favorite dealership here in San Antonio. The benefits of being a Toyota owner and being a member of the Toyota of Boerne family with the service and maintenance perks is unbelievable... no other car make we've owned or dealership we've used has even come close. Our family highly recommends coming to Toyota of Boerne for your next Toyota... just ask for Julian if you need/want a referral.

Guadalupe Girl

27 de oct. de 2016

I have bought my last four Sequoias from Toyota of Borrne. The dealership is beautiful, clean and comfortable and the service that follows is always professional. The product is so good that I have only needed routine service on my vehicles and I am amazed that I have never had a major problem with any of my vehicles. No minor issues have ever prevented me from continuing to drive. I enjoy all the amenities that Toyota of Boerne offers and I appreciate the friendly and helpful atomphere while I am having my vehicle serviced. From the soft drinks and snacks to their fun gift shop, my waiting time passes very quickly when I come in for service.

Imarie

27 de oct. de 2016

Overall it was a great experience! Everyone was very helpful, especially Kim. She answered every question and was genuinely helpful through out the whole process.

Amazed!

23 de oct. de 2016

Fell in love with first car seen. Told Jim what I wants and didn't want and he nailed it. I am very happy with the car and deal worked for my circumstances. Will deal with them in future.

Emilie P

18 de oct. de 2016

Customer Service is awesome! My salesman Colin was awesome to work with! When everyone else told me no, TOB said yes! I was so happy to FINALLY get into something I loved!

Music Lady

10 de oct. de 2016

Every person with whom I spoke was very courteous. I was told there would be a 2 hour wait but the service was performed in less time than that. The waiting room is very nice. I was reassured that my vehicle was in perfect condition for travel after a thorough check of the tires' condition..

Acp83

6 de oct. de 2016

Mike Dannelly and Emmanuel did a fantastic job helping us get a car. We had to bring our two children (2 and 7mos.) Every employee was helpful and friendly and I loved the children's area! The only critique I can give is with the finance guy. I have 15 years of finance sales experience and he comes across as very "slick." I didn't like how he explained everything to us and I had to get him to go with a bank that lowered our rate from 3.4 to 1.8. He made me feel like he was trying to take advantage of us. I'm still very very happy with the overall experience but he just didn't seem like he fit with the friendliness and openness of all the other employees.

cr.padilla87

4 de oct. de 2016

I came to Toyota Boerne with no pressure to getting myself a new truck. Kyle M. met up while I was just browsing and treated me with professionalism from the bat. I left that day feeling no pressure from him and his co workers, and he did a great job on keeping his eye out for deals for me. Once I came back for some test drives we continued to crunch the numbers to get me the best possible deal. The team worked hard and dillenglty to come back with fair offers and we were finally able to get a comfortable deal for the both of us. I have regard for the compromises we were able to agree on, and I appreciated their patience. The deal took a little longer than I had expected, but they gave me a great deal. I look forward to returning for future purchases.

MyStevie16

4 de oct. de 2016

They are the great very good service with very experience staff. That's why I keep going back.I returned back and bought two Camry's with two months.

Liz123

3 de oct. de 2016

We were quickly greeted and directed to a salesman with many years of experience. Our entire shopping and buying experience was professional and pressure free. Every employee that we encountered was courteous and attentive to our needs.

15toyota

3 de oct. de 2016

Agreement could have been discussed with the Finance person, all we did was sign papers without going over the deal.Colin and Brian couldn't have done more for us, very willing to please.

wa080479

2 de oct. de 2016

As usual, Toyota of Boerne is welcoming, efficient with great service. I always have an excellent experience. I would highly recommend Toyota of Boerne Service Department to others

Dianeabq

30 de sep. de 2016

Recall on my 2008 Camry, dash replaced, but left windshield dirty and drivers side AC vent broke, one louver on vent is very loose, prior to service it was not. Otherwise wonderful experience .

Tipton63

27 de sep. de 2016

Went in to have my steps on my truck replaced for a different style. I was greeted at the service department by a very professional young man. They finished in less than an hour.When they brought me to my truck they had also washed it and filled it up with fuel. I was very surprised and pleased.New steps look great!!!

Josyrodrig

26 de sep. de 2016

I loved the experience at Toyota of Boerne. Better price than the dealers in San Antonio. The service was excellent and the dealership itself was beautiful. Will be back for my next car.

Tipton63

24 de sep. de 2016

Recently purchased a new truck from Totota of Boerne and it was a wonderful experience! My salesman Douglas Campbell is not only professional but went above and beyond to get me an awesome deal and made my whole buying experience a pleasure. Thank you Doyg and thank you Toyota if Boerne!!!

OB65

22 de sep. de 2016

Good solid dealership, good selection of cars, good pricing, very knowledgable, personable friendly sales staff. Riki Butler took extra time after normal business hours to get me acquainted with my new car's systems, with minimum fuss and time on my side, maximum effort to accommodate my needs on their side. I'll recommend Toyota of Boerne to friends.

VinnieP

17 de sep. de 2016

Staff was friendly and knowledgeable on the vehicle I was looking at. They took care of my sales needs and made sure I was informed throughout the process

Madmatter

16 de sep. de 2016

Excellent issue resolution. If something is wrong, they'll make it right. Hands down best issue response from their employees. Will go back for my next car.

Toyotafam5

14 de sep. de 2016

The customer service is great. From the purchases of two vehicles, to the maintenance- always great customer service! Reason why we chose this dealership to purchase our two vehicles and will continue to do so on future putchases.

Fchef25

6 de sep. de 2016

The guys at Toyota of Boerne were audio me from start to finish. Except for the guy spitting in the pond in front of the doors, as we drove in. Glad he wasn't our sales person. Colin was very knowlegable about the vehicles and treated us amazingly. I still want my Yeti bag Colin. I'd rather have running boards though. Everybody went above and beyond. Thank you very much. But seriously, I wish the truck came with running boards.

Ernie3

5 de sep. de 2016

I went there to have the oil changed n my wife's Sienna Van . I jet waited for one hour instead of 2 hours which they said I might have to. For your information and action if you care. You folks were short of Service Advisors which hurt your Operation!!!

Mackstew1

5 de sep. de 2016

Sincere, Curteous, Knowledgable,Daniel roper volunteered to come to my house and sink the garage door opener if necessary. I would be happy to recommend Toyota of Boerne to anyone.

Crisk66

2 de sep. de 2016

Ben Roman did an amazing job would recommend him and Toyota of Boerne. Ben knew exactly what i was looking for and worked extremely hard to help me achieve the price and vehicle I wanted. Toyota of Boerne made he trade-in process extremely easy.

Toyota Bourne

1 de sep. de 2016

Treated with great courtesy by Gene K. My car has been maintained by knowledgeable staff. This particular visit my car required some extra attention to keep it running well. The work is done when promised. Option for a courtesy car while maintenance is being done is a great perk! Even if having to wait on repair, the wait area is filled with great snacks, comfortable seating and just an overall pleasant atmosphere.

007

1 de sep. de 2016

Great service 5 stars, I love how quick the service is and how we were treated. No hassle I would recommend Toyota borne to anyone thanks for the great service

Slymen87

1 de sep. de 2016

Very nice staff , dealership was very busy on Saturday so the waiting around was longer than I would have liked but it worked out and Jose was very good to work with and he checked on us throughout the time there

ShellB

1 de sep. de 2016

Toyota of Boerne is a outstanding dealership. From the minute you drive up you're greeted immediately. The receptionist, salesmen, sales managers, sales advisor and finance managers all were very professional, helpful and truly cared about me as a customer. I truly appreciate everyone's help and will continue to recommend your dealership to everyone. Thank you againShelley and Frank

KateC

27 de ago. de 2016

Prompt, professional and owner oriented! Which is why I drive from downtown San Antonio! Maybe they should change their name to "Toyota Service of Boerne. " Service IS their middle name!

2010adbc

26 de ago. de 2016

My Experience with Guy Atherton and Douglas Campbell was really great they did what was requested and delivered every time. I will always recommend them to all my friends and family for a outstanding car buying experience at Toyota of Boerne.

Susiej

20 de ago. de 2016

My service experience at Toyota of Boerne was conducted in a very professional manner. My service advisor was very knowledgable and courteous. He took the time needed to service my car and in less time than stated.

JoeC54

11 de ago. de 2016

The Toyota of Boerne service team was friendly and efficient. The service was completed quickly, car was ready for pickup on time, and all the work completed was clearly explained.

Rickmyers

9 de ago. de 2016

Great service on all levels. Thank you Edwin Morales for all your help! Thank you Shawn Vaughn for keeping our neighborhood Toyota dealership so professional and customer friendly.

Poop

1 de ago. de 2016

Wonderful experience...Jose Perez and Michael Doud were professional and kind. Made our purchase a stress free event. Thank you so much we love our new FJCruiser

Alex

30 de jul. de 2016

I recommend this dealership based on past experience in dealing with them. I have purchased 3 vehicles from them and have received nothing less than excellent service. They have gone out of their way on several occasions to address any concerns that I have had or thought I had. Alex Zogheib

Let's roll. David

30 de jul. de 2016

We had a great experience. Everyone was professional and supportive as we went through this process. I would recommend Toyota of Boerne to others that are looking for a vehicle.

6969

27 de jul. de 2016

Car for new driver and have been there before for recalls. Knew that we would receive great service. People are always nice and seem genuine.

Xcbaby

26 de jul. de 2016

The staff was very friendly and always asking if we needing anything. The facility was very clean. Emmanuel did a very good job finding what we were looking for and staying in our budget.

Toyotaforlife

22 de jul. de 2016

Doug Campbell was one of the best salesman I've ever dealt with. He was very informative and worked my deal with no hassles. They got me a price I wanted right off the bat and I got a great deal. Will recommend to all my family and friends

lcohunt

22 de jul. de 2016

Management dealt with a problem vehicle and was attentive to our needs. Worked out the best possible resolution to our problem. Attitude and motivation to take care of us by management and Elliot Posson was extremely good.

Jim

20 de jul. de 2016

I was so very happy to find Alivia-kae Sabo and Toyota of Boerne! Alivia was very helpful and knowlageable. She showed me many features the 2016 Tundra offered that I had overlooked and helped me find just the truck I wanted. I never felt pressured at any time and felt my best interest was always first priority with her and everyone involved at Toyota of Boerne. I had a great shopping experience! I will be proud to recommend Alivia and Toyota of Boerne to my friends and family. Jim

Petm3

19 de jul. de 2016

Had high mileage vehicle they were willing to trade for. And financing very helpful in meeting our budget. salesman very keen at showing a truck that met our needs very well

lynn1950!$at

15 de jul. de 2016

On a scale of 1 to 10 where 10 is the best, Toyota of Boerne service is always a 20. I have received service at Toyota of Boerne for 4 years and they always come through with superior, professional service that is extremely hard to find these days. I don't permit any other dealer to work on my car because I can always rest assured I can get the best service possible at Toyota of Boerne. There is no better place to take a car for service.

Sodaj

15 de jul. de 2016

Great service, very accommodating. Dealership was great to look for a warranty coverage even though my car was just barely outside the mileage Windows. Thanks.

SATD4109

15 de jul. de 2016

Excellent customer service from start to finish. This was by far my best car buying experience I have had and would highly recommend to anyone looking for a new or used vehicle.

Congpdang

8 de jul. de 2016

This was the first vehicle we bought from Toyota Boerne and it won't be the last! It was an amazing experience buying from TB.. I truly believe that in Sales ,you have to focus on putting your customers in a comfortable position for them to make a good decision and that's what Donald Bruce did for us. Just want to thank Tuan Tran, Donald Bruce, and Chris Long for making it happen. THANK YOU !!Can't wait to buy my next Truck from Toyota Boerne!!!! Sincerely,Cong, Ashleigh andJenean

Maicey-mathew0406

7 de jul. de 2016

My wife and I were looking for a 4 runner. After shopping three other dealers full of disappointment. We went to Toyota beorne. (Should have been our first stop!!!). Austin was our salesman. Great guy. Everyone was friendly , helpful, and honest. Hands down the best car buying experience ever

TJ

30 de jun. de 2016

From the time we made the appointment to the time I left with my new Highland I felt like a VIP I did not feel rushed and everything was explained in detail and Guy even set up my phone with my new vehical before I even drove off the lot. I have had follow-up calls and texts and am looking for to working with the team at Toyota Boerne

mrpotts202

30 de jun. de 2016

I got to the dealership at 1:30 and had my truck finished and out the door around 4:30. This is the best and the most professional dealership in the area. I bought 3 vehicles from this location and have nothing less than great service. Shop Toyota of Boerne for all your truck and car needs.

Taco Buyer

28 de jun. de 2016

Very easy going place and will work with you all the way through finding a vehicle to customizing it and to working the right price. Great place.

Hhh

24 de jun. de 2016

I looked up certified used cars online and received a call the next day to come test drive a few vehicles. Since I wasn't set on getting a vehicle that week, I waited a few days to finally answer back the salesman that was trying to reach me. I simply walked in, told them what I expect to get for my trade-in, test drove a vehicle, had them run my application, and drove off with a brand new 2016 vehicle with 9 miles on it. My credit isn't favorable, but my interest rate was a lot lower than what I expected and payments were very reasonable. I enjoyed my car buying experience.

ForgivenJn316

21 de jun. de 2016

The service was great from Jessie, Chris, and Michael. They are all very professional. The experience was a "no pressure" experience. I would recommend to my friends and family that they go see them, if they are looking to buy a vehicle. That is my best way to describe the experience we had with those guys. We purchased a '16 Highlander Le. We are very pleased with the Quality of the vehicle and sales team. I would go back to purchase from them in the future. Thank you, Andy

Cj4

16 de jun. de 2016

Enjoyed the buying experience at this dealership. The staff were knowledgable and friendly and not overly pushy.They explained the deal and took time to make I understood. Great job.

SolanaVP

8 de jun. de 2016

I found the exact truck I wanted on their website and drove from Houston to make the purchase. Everything went smoothly and they got me back on the road back home quickly. It was well worth the drive!

c2ps

29 de may. de 2016

The entire process was fantastic. Joey is definitely a level or two above all other car salesmen. Great attitude, positive, speaks highly of the business and it's owners, team player, dedicated to his family AND to TOYOTA of Boerne. Pam & I discussed, next vehicle will be from Joey at Toyota of Boerne. Thanks. Carroll

RogJo

21 de may. de 2016

This dealership is like no other!! We have had nothing but great experiences! The staff of phenomenal! Sales, finance and service made our experience worth coming back time and time again.

astrotx94

21 de may. de 2016

Outstanding effort helpful in many ways very informative towards my recent purchase met every need expected of a sales man would definitely recommend him to friends and family

Jake55

17 de may. de 2016

Great service. I always wait there since it usually takes only an hour or less for maintenance. Friendly staff. Very economical and they don't try to sell you things you don't need.

Jane69

10 de may. de 2016

Great facility. Excellent customer service. Would and have recommended this dealership to others Depend on this dealer to keep my car in great shape with quality work

Jbanda07

10 de may. de 2016

I had a coworker tell me about Toyota of Boerne when I got a crack in my windshield and they gave me the cheapest price to replace my whole windshield. Since then I have gone to get my oil change at this location even though I live off 281 and Bulverde. I tried going to Alamo Toyota and did not like my experience at all. I will continue making my drive to Toyota of Boerne because they have excellent customer service! Even though everyone is helpful and nice I like going to Tina; she is awesome!

Mel3015

9 de may. de 2016

From walking in the door at Toyota of Boerne we felt right at home. Our Salesperson Jesse was very informative but not pushy at all. Michael in the finance felt was very helpful in getting us the lowest interest rate possible and was very prompt!We had some additional items added to our RAV4 and Ryan in the service department was awesome as well, answering all of my questions and addressing my concerns. Plus they were very fast getting my car ready!Summing up, we couldn't be happier with our complete service at Toyota of Boerne!!!

Car Pro customer

6 de may. de 2016

I listen to Jerry Reynolds who hosts the Car Pro Show on WOAI 1200 AM and emailed Jerry requesting a referral for a Toyota dealer. He recommended Toyota of Boerne and I'm glad he did. The sales experience was great and I could tell being a Car Pro customer was something this dealership valued. But the after-the-sale service is what really impressed me. They treated me with kindness, class, and friendliness fixing my AC problem quickly and even repairing a nail in one of my tires that I hadn't noticed. I absolutely recommend Toyota of Boerne.

Terry Mc at Fbg

6 de may. de 2016

Outstanding service wonderful people always good work, it's a pleasure to bring my vehicles to your dealership and I plan on coming back. Thank you for the very best people.

Snoops 2016

6 de may. de 2016

Had and have had very good service every time I go for work on my truck.glad to have you people located in Boerne.I would recommend Boerne Toyota to anybody who wants very very good service.

ikea

5 de may. de 2016

Everyone at this dealership had a great attitude with what we were doing . From beginning to end we could sense the lack of stress and anxiety .We never were stressed or felt any reason to purchase anything other than what we wanted or needed. The price was right and the service great nothing more to ask for.

kevin66tx

5 de may. de 2016

I took my 2001 Tacoma SR5(which is in immaculate condition)in for an oil change. I didn't have an appointment scheduled so it took about 2.5 hours...the job was done thoroughly and such and the waiting area had everything you could need.

Jptob

4 de may. de 2016

Outstanding customer service from start to finish. Scott was on the ball working hard to make sure we were completely satisfied with the overall buying experience from vehicle selection to paving the way through finance. Great job. Michael in finance was also thorough, knowledgeable and professional. Super team work.

3ksmom

30 de abr. de 2016

Our experience from the time we first arrived at Toyota of Boerne until we left with our new car four days later was 100% positive. Very courteous and knowledgeable salesman, professional sales manager who explained and assisted with using the USAA buying program and extremely knowledgeable (and patient) finance manager who walked us through the paperwork to complete our purchase. We never felt pressured but we did feel assured that they were all committed to helping us make the car buying decision that was best for us.

mdelgado

28 de abr. de 2016

I was given good service and the service department investigated the light, but didn't not see any sensor default or issue. I was told it needed two test drives and was offered a shuttle. I felt they did the work with diligence and notified me of all the details.

KAFriedel

26 de abr. de 2016

Shawn,I was beyond happy with the service provided by your team. I personally worked with Jose Perez! He was outstanding from day one. He had to special order my 4Runner trail premium and unfortunately it got held up in Houston with the rain, but throughout the whole process Jose communicated effectively to me. I was even sent pictures of the 4Runner the day it arrived. It took about 3 weeks for it to get there, but I was blessed to have a complementary vehicle from y'all for me to drive in the mean time. This being my first time to purchase a vehicle I couldn't of asked for anything more!

drbpctx

26 de abr. de 2016

I gave this rating because I would not have been honest otherwise. Great service from Toyota Boerne. Look, if you want great and friendly service, check out Toyota of BOERNE.

Ann M

26 de abr. de 2016

I arrived 30 mins prior to my appointment but they took my car straight away. They finished very quickly and Geno went over all of the results. He was both professional and courteous. Even though there are other Toyota dealerships closer to my home I prefer the service and reception I receive each time from the staff of Toyota of Boerne

amart

26 de abr. de 2016

The car buying experience at Boerne Toyota is a great experience from the pleasant /comfortable ambience to the people. Joshua Grace did a fantastic job and went over and above to make my experience a great one.

Steepdrive

25 de abr. de 2016

All of the staff at Toyota Boerne were very nice! We would recommend anyone to go there if your looking for a car. The staff really tried finding all that we wanted without trying to find something more expensive. They didn't rush nor push us in any way and we had a pleasant experience with all the staff and have come home feeling very happy with our purchase.

Leo25

24 de abr. de 2016

Placed an inquiry on a trade in value for my 2014 Tundra and was contacted by a sales rep Scott. We made arrangements to meet (on Saturday) and Scott was able to show us a couple of tundras that we were interested in however when negotiations start we were far from our target amount. He assured us he would work on our deal and call us with an update. Unfortunately he did not get back with us. I made couple attempts to reach him (4days) and unfortunately our efforts were unsuccessful. I made a contact with an old friend who works there and he was able to have Jessica call me immediately. Told her what I was looking for and got right on it. We meet talked numbers initially could not reach a deal. I asked to speak to a manager just to express my disappointment with our interaction with Scott. Rick (Manager) came in heard my concern and was able to turn things around. He met my numbers and really changed my experience with Toyota Boerne. I now have a beautiful 2016 Tundra. Satisfied customer

3dogs

23 de abr. de 2016

Service department was professional and friendly. Kept us informed of issues and progress and costs of repairs on our Toyota. We will recommend to friends.

Big Sarge

22 de abr. de 2016

Fast and accurate service always the best price always willing to help the military community great job keep up the good work will return for all future needs

Mlb2t

21 de abr. de 2016

Great group of people not full of xxxxxxxx. I called before driving from another Toyota dealership where I had friends that couldn't get me what I wanted I.I called to talk to the salesman on the phone he sent me pictures and everything he told me on the phone was straight up an accurate when I got there Other than USAA screwing up the transaction was perfect

Priusowner

16 de abr. de 2016

Went beyond just the oil change that I came in for without charging more. It was an excellent service experience. I live 40 minutes from Toyota of Boerne but it's worth traveling the distance to go there for service.

Fernandez

15 de abr. de 2016

Had a great experience with our sales person. Was there to assists on short notice. Always looking for our best interest. Would definitely do business with them again in the future!

Cookies2

14 de abr. de 2016

We've been with TOB since they opened their doors. Service has always been great and can be trusted to do the right things. Last years we bought two 2015 Highlanders. The first one was absent the side and rear sensor alarms which TOB installed some aftermarket equipment. It didn't work, the system as installed would not alarm on any automobiles however it did alarm on PEOPLE walking on the sidewalks. We turned the car in for a 2015 Highlander Limited - much better. Our friends bought a new Avalon which we were to receive a $100 gift card. After several months of asking about it we were finally told to come by on a Friday to pick it up (after 4 months). When my wife arrived at TOB no one knew anything about it - I gave up. Also I had DV plates on my 2013 Highlander trade-in that were never removed and place on the new 2015 cars. I received several sets of new Texas plate in the mail which I had to turn in for refund to receive my DV plates. It took me 10 days and 4 trips to San Antonio to straighten in all out. While I've always had great service for my vehicles (6 Toyotas) something has gone haywire in the TOB front office.

DixonChick

14 de abr. de 2016

I bought my Avalon here almost 3 years ago due to my experiences with the service department. When I bring my car in for service, they are fast and friendly. Gene along with the rest of the staff always take great care of me. I use to bring my Camry here for service and was amazed by the hospitality and honesty. Before I found Toyota Boerne, I had taken my cars to other places and it seems they would always tell me I needed to replace or fix certain things. I feel confident when I take it to Boerne Toyota. Recently I brought my husband along and he too was impressed. He said he will drive the extra few miles and get his Tundra serviced there as well.

Ernst

13 de abr. de 2016

I was interested in buying a 2016 Prius 4 touring but none were available at the time. My salesman, LAWRENCE ROZACKYassured me that he would call if one came in. It came in a month later,Mr. Rozackycalled me immediately, and now I own the new Prius. I don't ever recall getting that good customer service in my life-- and I'm 75 years old. He's the dude to see at Toyota of Boerne.Ernst from Spring Branch

Rtindian

13 de abr. de 2016

We received exceptional customer service and were very pleased with our overall experience. After visiting other Toyota dealers in SA, Toyota of Boerne is definitely ahead of the game! Thanks!

Anthony in SA

9 de abr. de 2016

4/8/16Sylvia was my Service Agent and took Outstanding care to see that my needs were satisfied; especiallymy radio which has issues receiving my favorite AM Sports stations.Although I had tried twice before to get this issues solved, she took ownership of the issue, checked out the radio herself, And has ordered me a New Radio!Can't thank her enough and Is a Wonderful Ambassador for Toyota of Boerne!I could take my Tacoma to Anywhere in San Antonio, But It,s Outstanding Service which brings me back to Toyota of Boerne!!!Anthony

Dem575

2 de abr. de 2016

I took my truck in for service and was told it would be ready in 1.5 hours. It was done in 35 minutes and was washed. Great job!

Chelinis-mom

2 de abr. de 2016

Had appt Saturday at 2pm came early -11:30-planning to drop off and come back assuming ready by 4pm ..Nope told me to pu by 230..I was at counter at 2:30 and they were done! I may be expecting to much because of my experiences of their excellent service but would of loved a quick vacuum along with the already included wash :0) see ya in another 10k miles! Thank you Boerne Team.

Camille

2 de abr. de 2016

I worked with Perla and she really took care of me! I was in desperate need of a reliable car with low monthly payments and she worked with her manager to get the car I wanted within my budget. I'm so happy with my purchase.

carguy45

1 de abr. de 2016

Advisor was friendly and knowledgable and work order completed as promised. I mentioned a recall and advisor said replacement part in stock. Free replacement was completed. They also completed mileage service recommendations.

Sienna1

31 de mar. de 2016

This is the most amazing dealership I have ever been in. I have been there for sales and service. They try really hard to make you comfortable while you wait for your service to be completed. Lawrence Rozacky was a very kind and knowledgeable salesperson. I would recommend him to all of my friends.

Degarmonature

30 de mar. de 2016

The absolute best customer service and had the best knowledgable employees I've ever seen. The atmosphere was stunning and beautiful as well. I will definitely refer anyone I know looking for a new car to you at Toyota of Boerne!

autopro

30 de mar. de 2016

I just wanted to thank the service department team for the efficient and effective service I received. They got my car in and then quickly out while they interacted with me in a very courteous and professional manner.

Wash

28 de mar. de 2016

My wife and I hate a great experience with Geno. He responded immediately to my True car request with the vehicle we wanted. We would definitely go back for our next purchase

Serak128

25 de mar. de 2016

I really did not expect that kind of personalized treatment I received from the moment pulling up,to leaving with my new car. Everyone seemed to be hand picked and tailored for a customer's experience.

Kooper57

24 de mar. de 2016

Our visit with Toyota of Boerne went very smoothly with Chris Perez, manager andMr. Gonzales. The staff is very professional and so helpful. I will continue bringingmy truck for services there.

Dan B

21 de mar. de 2016

What a wonderful experience. My wife and I have purchased vehicles in many different locations and states. This was easily the best vehicle purchasing experience we have ever had. Thank you so very much for making it so easy. Dan and Patty Babcock

Zamora11

21 de mar. de 2016

There's 18 acres of inventory. Many choices; colors, makes , models, features. On top of that my salesman was actually interested in making me happy. We looked at 5 Tundras all while not talking about the sale. Which was great because, "I know what Im there for so don't egg it on", and " if I have a question, I'll ask." I found 3 that a wanted but the last one was the kicker. You know your vehicle before you drive it. 2016 all black TSS off-road crew cab. That was it, he knew what I was offering, what I couldn't work with, what I was putting down, what I was trading in. Made a deal within 5 minutes. My salemens even came to my house to give me my old truck mats because I forgot them. Great experience, awesome service, for any questions about anything my salesman said just give him a call. Couldn't of asked for a better time at a dealership.

Htrevino

20 de mar. de 2016

I am very satisfied with my recent car purchase from Toyota of Boerne. Riki, my sales consultant, was great and very patient ( initially started to look at precertifed owned cars and ended up buying a new car). She was all about what I was comfortable with and loving what I purchased. She even delivered my car to my house. She also is very good with following up after the purchase is complete. I have had questions about my vehicle and without hesitation I call Riki to ask my questions and she gives me the necessary information. Loving and enjoying my 2016 Toyota Camry

mjmb

19 de mar. de 2016

Outstanding customer service is always provided. The service department always discusses what service is needed in detail with the customer. The work is completed in an expeditious manner. In addition, all customers are made to feel comfortable as you wait for your vehicle in a comfortable lounge area. Thank you!!

Christi Wendel

17 de mar. de 2016

This was the first time I picked out a car by myself. Upon entering the dealership Anthony made me feel at home. He showed me some cars that was in price range. I test drove the first limited I had seen all day and then he showed me another one,but this car did not seem right. I went back to my first car I saw and decided I wanted that one. He started the paperwork and made sure my son and I were comfortable during the entire time. George his manager made sure we were taken care of as well during our time there. Anthony even took the time to go to SA to meet my mom who was not feeling well to sign the papers so I could take the car home that evening. He did this on his own time after work. The next day he took the time to show me all I needed to know about my car. He and Joshua took time to help me set up my phone and apps in my car. I will defently be taking my car there to get it serviced.

Camary

11 de mar. de 2016

Looking for 2nd opinion for recommended repairs, I called Boerne Toyota. I Found very easy access to Service Manager. Also, Service Manager actually listened to my concerns & put together a Team that included Advisor, Forman & Technician. They examined my car, made repair recommendation, explained repairs in detail, applied available discount without a request from me, provided very competitive rates & made certain all my needs were met. Very trustworthy Service Team

Stellar

11 de mar. de 2016

Outstanding and Professional service from Boerne Toyota Team. Geno Zendajas was very helpful in the buying process. Great Great great grest great great great service and Iker Fernxndez our financial rep.

Jmtz

8 de mar. de 2016

My visit was just the way excellent customer service should be, friendly, detail driven and personal. My problem addressed with the best and most economical solution by my service advisor and a great lounge to wait in! Like family. What more could I ask for. Thx Toyota of Boerne and Vic Vaughn!

Evelyn

7 de mar. de 2016

The waiting time is accurately estimated. The comfort of the waiting areas make the wait time tolerable and pleasant. The panoramic view of the mechanic's work area provides the ability to see your vehicle being worked on.

Walter

2 de mar. de 2016

We had heard on the radio about the Toyota dealership in Boerne. The advertisements were accurate. They took care of us!! Recommend going to the Boerne Toyota dealership for a new vehicle.

Keith

2 de mar. de 2016

Toyota of Boerne is a great dealership with many amenities for car owners. The service department has been very professional & responsive. We would highly recommend this dealership for your next car purchase!

Lois with LifeRegeneration

1 de mar. de 2016

We had been to a number of dealerships (including other Toyotas) and were discouraged with how we were treated, but on coming to Toyota in Boerne, we were taken care of wonderfully! No high-pressure tactics, no brush off when they found we were looking for a lower-priced, used vehicle. Both the sales rep and the financial expert listened to our needs and patiently helped us reach our goal of finding an excellent car with a monthly payment within our range. They even went out if their way to find us a lending institution that would accommodate us when our own bank could not meet the need. The receptionist also took care of us with more than a quick pass off. We feel like valued customers and we love our "new" 2010 car!

Autocare

26 de feb. de 2016

Staff are courteous, explain everything very well; take time to respond to my questions to my satisfaction. I confirm I am not with any dealership or service center. The waiting area is very comfortable.

Wcubed58

26 de feb. de 2016

Been inquiring about the recall for over a year. Given runaround until Tina took the needed steps in one day. I didn't even have to get out of the car.

CMJ

26 de feb. de 2016

We had a great experience as the sales people were very friendly and did not pressure us into making any decisions. The facilities are very nice and seem to be very customer oriented.

Happy driver

25 de feb. de 2016

It was wonderful. The dealership is like visiting a lodge. There's even a gift shop. I loved it. If I buy another vehicle I'll return.

AJHeimann

24 de feb. de 2016

Good interaction with serviceman (Jeff) and comfortable waiting area. Sevice was prompt when I arrived even though I did not have an appointment which I really appreciate. Thank you!

AGreen

24 de feb. de 2016

This was an AWESOME car buying experience! I worked with Humberto Lopez at Toyota of Boerne and he definitely went above and beyond from shopping for the right vehical fit to thoroughly going over every aspect of my new purchase! He was so professional, made it such a fun experience, and made sure I was well informed on each level of purchase! I am very impressed with the entire team and facility! Thanks so much for making my new ride one to remember!

vicliz91

24 de feb. de 2016

Mike is friendly, listened to our needs, and found the perfect vehicle. He demonstrated appreciatiin for our time and ensured we had an excellent experience.

hoptex

22 de feb. de 2016

I arrived early for my appointment by about 20 minutes, was greeted promptly, processed and shown to the waiting area. The oil change, tire rotation and multi point check was completed in less than one hour. I was called to the check out area and had the results of my service explained quickly and professionally. I was escorted to my vehicle and thanked for my business.From start to finish, I was treated like a first class flyer on an international trip. Everyone was polite, courteous, personable and professional in a most sincere way. It was a great experience and in keeping with this dealer's reputation.

Peter

22 de feb. de 2016

Great service! I enjoy the amenities. The employees are warm and friendly. There is a very comfortable seating and nice soda fountain with snacks. The service is quick.

Andrew J

20 de feb. de 2016

Pretty amazing service and attention all around by the staff.

Gregcass

20 de feb. de 2016

All service done well. It took longer than expected, due to parts unavailability for my 2007, but their courtesy vehicle to drive home made all the difference. Thanks.

Jack0725

18 de feb. de 2016

Our Service Professional was courteous, patient, and provided helpful and accommodating recommendations regarding numerous and potentially expensive service requirements on our car. Thank you for the responsive and attentive service.

Kooper57

15 de feb. de 2016

Always pleased with service and professionalism of staff. We will continue to bring our Truck to Boerne Totota. We have always been treated well . Love the waiting room.

celinaleyva

15 de feb. de 2016

Everyone at Toyota Boerne is great. The employees are all very helpful and know the proper way to please a costumer! They don't let you leave that place unhappy and they take all the time they need to make sure of that. I would definitely recommend Toyota Boerne to others and will continue to buy my vehicles there when needed. Thank you!

Lee

15 de feb. de 2016

Toyota of Boerne is my number one choice. I bought two brand new tundra trucks from them. I take my trucks for service only to this dealership. I been to other dealerships before but none measured up to TOB.

GeorgeT

15 de feb. de 2016

The customer service and staff at Toyota of Boerne is absolutely terrific. The atmosphere within the dealership is very friendly and the workmanship is impeccable.

Tony

14 de feb. de 2016

What a superb experience thank you for all the help!!! I was treated with respect, and the dealer was very professional. I'm very grateful, thank you again.

SpotRock

13 de feb. de 2016

This service department has Service figured out. The hospitality of your dealership is consistent with the products you deliver. The employees listen to one another and most importantly the customer!

4Runner Fan

13 de feb. de 2016

We've dealt with 4 different Toyota dealerships over the 26 years we've owned Toyotas. Boerne Toyota has the most knowledgeable and courteous Service Dept. We've bought 2 vehicles from Boerne Toyota and their Sales Dept has been great....low pressure and willing to work with the client. Not only do they want to sell you a vehicle and be satisfied with your purchase, they want you happy with their service. I would highly recommend Boerne Toyota to anyone looking to buy a Toyota!

Hondo

13 de feb. de 2016

Hands down, Toyota of Boerne has the best staff. They go out of their way to get you what you want and for a great deal.

Mia90

12 de feb. de 2016

Great customer service, and very efficient in the work they do. They make you feel at home as soon as you arrive, and get down to business and have you back on the road in no time.

PriusV202

10 de feb. de 2016

My experience buying my Prius V was great - Russell was friendly and helpful abs the whole process went very smoothly. I would definitely recommend the dealership and Russell.

Marrs

8 de feb. de 2016

Friendly and knowledgable staff. Spent time getting to know what i wanted and finding cars for me to look at. Got me in a car I wanted at a great price.

Prius guy7

4 de feb. de 2016

Everyone courteous and efficient. No tricks to charge me more. Service done timely. Easy in and out. I Would recommend Toyota of Boerne to all Toyota owners.

Green

3 de feb. de 2016

Short wait, pleasant people, good service and pleasant atmosphere. I've had good experience at Boerne Toyota every time I've had my car serviced.

Lindarion

2 de feb. de 2016

My 2002 Toyota Avalon was running a little roughly and I called my service manager Ron Pelzel to see if he could help. As usual he was amazing. He got me in right away. Placed me comfortably in an easy chair while I was waiting to hear the diagnosis. As soon as I learned that I had best leave the car overnight, Ron immediately offered a loaner car. The truth is every person I meet at Toyota of Boerne seems to have a great service ethic. They really want to please. I am always greeted with a friendly smile and wonderful service.

Elaine L.

2 de feb. de 2016

We were greeted by Chris Perez who was very friendly and patient answering all our questions. We were comparing the 4 Runner and the Highlander. Chris showed us features on both models and offered to let us take them both for a test drive. He spent a couple of hours with us even though we explained that we were just looking right from the beginning. Chris was extremely knowledgeable and made our visit a pleasant and positive experience. We ended up purchasing the 4 Runner that same day. We never felt pressured into making a purchase but we knew after everything we learned that we were ready to go forward. We couldn't be happier with our decision.

AshBo

2 de feb. de 2016

I purchased my second Tundra SR5, they make the process easy and enjoyable. I look forward to working with Chad Oglvey in the future for all our truck needs.

asaldivar2

1 de feb. de 2016

The experience at Toyoya Boerne was the best I've ever had. Zach Foster, the salesman was very helpful with all the questions I had and new everything about the 2016 Tacoma. The financing was also great, I didn't wait long at all. Everyone made you feel at home and offered you drinks and snacks. Toyota Boerne is, by far, the greatest dealeship!

Dlrappalooaa

30 de ene. de 2016

I have bought 2 vehicles from this dealership. My first one was a Camry Hybrid that is now 8 years old. The sales staff both then and now we're helpful and did not pressure me. Service is always excellent and do what is needed efficiently and time predictions are very close to actual times.

Erod1963

29 de ene. de 2016

I had no problem in getting the vehicle that I chose my salesman Chris Perez accommodate me in every way I needed I'm very happy with the vehicle I chose.

Genesis

28 de ene. de 2016

A superb dealership with professional and friendly personnel. The waiting area is the best I have ever seen. Assorted drinks, coffee, snacks and fresh baked cookies. No other dealership that I have visited can compare to Boerne Toyota. 5 star dealership.

Ftg_23

27 de ene. de 2016

I would definitely support anyone who decided to visit my sales guy Robert Bender at Toyota of Boerne. He is very courteous and his knowledge of product was phenomenal. Robert listened and got us into the truck we needed but most importantly the truck we wanted. The finance team is top notch, Brian Price never gave up on helping us get the truck of our dreams when speed bumps came up and I will always be grateful for his uncannily work ethic. Thank you Toyota of Boerne.

SB

27 de ene. de 2016

Boerne Toyota always does an excellent job when I come in to service my Camry! The staff is friendly and professional. The waiting areas are very comfortable and everyone who goes out of their way to make you feel at home!

Doneit

27 de ene. de 2016

Had appointment. In and out in less than 40 minutes Will go there again for next oil change. All employees are helpful. Would recommend to any owner

Eppy

26 de ene. de 2016

With Toyota of Boerne you don't have to guess what's going on. From start to finish the associates inform you. They are pleasant, inviting and willing to accommodate....now that's Customer Service!

etc3274

25 de ene. de 2016

I went to get the car washed at Toyota of Boerne and went inside the dealership to inquire about any specials for the Corollas. Jessica Carvajal was very helpful and knowledgeable about the vehicle. I ended up purchasing a 2016 Corolla. When I picked up my husband from the golf course he said "wow you sure did get the car cleaned up real good!"

Takoma Driver

22 de ene. de 2016

Having dealt with many different dealerships over the years, I can say I am thoroughly impressed with every aspect of this dealership. I don't always buy Toyota, but when I do it's definitely Toyota of Boerne.

Billb1954

17 de ene. de 2016

In spite of 13 years in the Texas sun, Toyota offered to replace the dash in my 2003 4Runner due to cracking. I dealt with Gene in the service department and was impressed with the obvious commitment to customer service. I would highly recommend Toyota of Boerne

Road Trip 3

5 de ene. de 2016

As usual your service department does an outstanding job. As I've said before i past three other dealersships on the way there to Boerne, because of the satisfaction I get from there on a job we'll done. The sixty mile drive oneway is worth it.

Beckieg3377

31 de dic. de 2015

I had a written deal with my salesman and his manager, with the understanding I was looking to lease. When we went to finance the deal fell through as the finance director stated the rebate was less and there was another charge From the bank for leasing I was not informed of. The bottom cost of the car kept increasing as the errors made by staff and computers were given to me the buyer. I am still in negotiation but very frustrated as I was told I was given the best deal but not a reasonable answer of why the errors are being given to me.

Author

30 de dic. de 2015

My 08 highlander broke the brake stop switch. A very odd part to break and not readily available. They were able to find the part within a week and get me back up and running. This was over the Christmas holiday so they had to search extensively and find the part. They called and kept me informed the whole time.

David Coleman

29 de dic. de 2015

I was extremely pleased with my recent 2016 Tundra purchase. The entire sales team provided an enjoyable experience from the moment I ordered my Tundra to the point where it was time for me to take ownership. Living in Louisiana, I was not able to find the options that met my requirements. Toyota of Boerne was able to provide me with everything that I requested on a vehicle that was already in production and made the entire buying process very seamless.

Tjdelong

29 de dic. de 2015

Had a great experience with Phillip B. and Donald. They worked very hard to get me the best deal possible for my 2016 tundra. I also appreciate the follow calls to ensure everything was going well. I was recommended to them by several friends and would recommend them as well. The customer service we received was equal to the above and beyond service we receive from Mercedes. 5 stars for customer service 5 stars for priceI forget the accounting guys name, but he was great as well. He helped me get $200 back from previous dealership on a gap policy. That's a bonus for me. Dealership looks great and everyone hung around until 10:30 on Dec. 23rd to ensure I received the best Christmas gift possible.

JayBo45

26 de dic. de 2015

I AM highly pleased with everyone involved in making this transition smooth for me. I wanted a RAV 4 LIMITED but with the upside down equity of my Mercedes I was able to buy a Rav 4 XLE and stay within my budget. I really WANTED the LIMITED bcus it came with the amenities I was accustomed to with the Mercedes. They offered a lease on the vehicle and I declined BUT after thinking about everything when I got home I decided in the morning I would call and see how much a lease would be for the LIMITED, I called and everything was explained to me over the phone. I went in after work the same day and changed the contract from buying to a lease. I was able to drive off in the Rav 4 LIMITED and was still able to stay well within my budget. Donald and Rick stayed late for three days to make sure I was able to have the car I REALLY wanted.

addison

24 de dic. de 2015

My service advisor treated me with with respect and was very friendly, respectful, professional and courteous. She was able to answer any questions I had as well.

Davidbernal007

23 de dic. de 2015

I was greeted by Rebecca Smith in service.Received Excellent Prompt ServiceEveryone in your Dealership very friendly make you feel at home??????????Gary was also Excellent and very professional I have told all my friends about Toyota Boerne and their Sales StaffWill definitely go back when ready for another car or truck.

Mike46

23 de dic. de 2015

Jim went the extra mile in finding my wife's new Highlander with the color combination she wanted and the accessories. Guy was very helpful in coordinating the accessories installation and preparing paperwork for the business office. Russell was very thorough in explaining all the features of the vehicle to my wife and I.

Al3372

21 de dic. de 2015

We have purchased a total of 5 cars over the years since this dealership opened up. And although we live closer to two others, we make the drive to TOB for every service, parts, etc. even our kids enjoy going there. Very professional and friendly staff and the management respond quickly to any perceived issue. They certainly have our business for life.

STEVE

18 de dic. de 2015

THANKS TO ROBERT STEINMAN FOR EVERYTHING!!! This was a truly wonderful experience with knowledgeable personnel that were there to make your visit pleasant, informative, and unforgettable. Definitely not your typical car dealership--that is why I bought my new and first truck from Toyota of Boerne.

TOYOTA KING

18 de dic. de 2015

This was a truly wonderful experience with knowledgeable personnel that were there to make your visit pleasant, informative, and unforgettable. Definitely not your typical car dealership--that is why I bought my new and first truck from Toyota of Boerne.

Jerry really

17 de dic. de 2015

Your facility is impressive, the service department looks inviting. I look forward to my viechicle check ups, and you have a great team. Great job Toyota.

Diana

16 de dic. de 2015

I was in and out in about 10 minutes. Toyota of Bowrne set me up with a loaner car so I wouldn't have to wait. There were issues with my car that had to be fixed before it could pass inspection. Robert kept me informed the entire time and my car was ready by the early afternoon. I will definitely go back.

Paco

14 de dic. de 2015

Toyota of Boerne personnel really works to earn your business. They are on top of things always. Keep you informed about vehicle's service and maintenance schedules. They really care

Boerne Resident

14 de dic. de 2015

Great sales experience and great pricing. I will recommend Toyota of Boerne to my friends and family. Mike Weir was knowledgeable and committed to making sure we were happy with our purchase. We are excited to purchase our 4 Toyota.

Ev

12 de dic. de 2015

Everone there is very helpfu with extras. For instance, they walk you back to your car instead of just pointing in the general direction. Their waiting area is wonderful--comfortable furniture, free. sodas, water, coffee, hot chocolate, chips, popcorn, etc. I wouldn't go any where else.

Chris Maani

8 de dic. de 2015

Rebekah & Jeff from the Service department are two of the best, most customer service oriented professionals that I have had the pleasure to work with. They rock! I really appreciate their technical knowledge, their expert advice, and their efficiency. They always take care of us.

TundraMan12

7 de dic. de 2015

My family and I were in the market for a new truck and visited Toyota Of Beorne, little did we know we'd be leaving there with a brand new Tundra! The salesman was very knowledgable about the vehicle, had a great attitude and made me and my family feel really comfortable, the finance manager was just as great. The dealership is very nice and has a homey feel to it. From beginning to end my family and enjoyed the whole experience!

Olivier54

5 de dic. de 2015

It was an outstanding sales and customer service.Extremely professional,reliable business atmosphere. I am extremely satisfied with the professionalism of my salesman Humberto Lopez. A great salesman. Thank you for this wonderful experience. Olivier Nadal

Eric J.

2 de dic. de 2015

Sales Consultant Joshua Grace was extremely friendly and courteous in the days leading up to my visit, and I can safely say that he's responsible for getting me in the door. I felt like the dealership really cared about my on-site experience; Humberto Lopez made himself immediately available when Joshua momentarily wasn't, and Micheal Doud, who I had the most face time with, was very helpful and informative. Finance Manager Brian Price was very patient in exploring all my loan options, and he went out of his way to make certain I'd get the best one for me. I'd most definitely purchase here again.

Clos1869

2 de dic. de 2015

Arrived later in the day and was taken care of promptly and professionally by sales rep. Mr Silva assisted us with vehicle selection that met our needs, and did not try to sell a different vehicle. He was courteous throughout process and stayed late to ensure delivery of vehicle.

sadie 09

2 de dic. de 2015

We visited a Toyota dealership in San Antonio to trade-in our Highlander for a newer model. Unable to work on a reasonable payment, we drove to Boerne Toyota. Where we were able to work a deal and drove off in our new 2015 Toyota.

Jewel15

30 de nov. de 2015

We have been taking our vehicle to Toyota of Boerne since our purchase in 2012. Service is always quick and thorough, and they have not tried to sell us anything not needed. They are always courteous and explain services performed upon completion. I would highly recommend the service department.

Tarheel75

25 de nov. de 2015

Toyota of Boerne always provides excellent service with a caring, professional staff. It has the most comfortable waiting area EVER! You'll love having your Toyota serviced at Toyota of Boerne.

lizzie2015

25 de nov. de 2015

Jeff Quimby helped me when I went into Toyota Boerne. He figured out what was wrong with my car within a few minutes and made me feel at ease. He was very friendly and completed the service in a very fast manner. I highly recommend Jeff Quimby!

Psv0510

23 de nov. de 2015

Everyone is friendly and focused on ensuring that my service experience is stellar. The Service Department is outstanding and they moved me through the process very quickly. Thank you!

Longhornsrule

16 de nov. de 2015

I purchased my Scion tC from this dealership and had a great experience. I have taken it in for its scheduled service every 5000 miles and each time I was treated very well. Appointments are easy to make and they send a reminder text. I have also be able to take my car in for regular maintenance and still had fast service. I will purchase another car in the future from this dealership

Toyotammm

15 de nov. de 2015

Dropped off vehicle for service. The service was performed timely and professionally. It was easy. Received no additional unnecessary service, sales pitch on my vehicle. Thanks.

br2314

2 de nov. de 2015

I recently went to Toyota of Boerne because I purchased a used vehicle from a dealership in San Antonio, TX. This vehicle was serviced in Boerne. I had a problem with a creeping noise inside the car and that was the reason for my visit. After speaking to a female service advisor on the phone, I informed her I was going over. When I arrived, she was not to be found. So another service advisor helped me and said that by the time the car was looked at she would return. I waited for about an hour to an hour and a half. I saw this female in her office, just talking to her teammates. So I approached her asked her name. She had returned but had not informed me of my vehicle status. She said it was being worked on. So I waited another hour and then approached the Cashier and she stated my vehicle was not there. She couldn't find my name. I assured her they had written up my order in my name. She went to the female advisor and she said the lady stated she didn't know who I was!!! After waiting there for 3 1/2 hours, I spoke to her again and she wanted to charge me $881.00 for a problem on the vehicle that Boerne had worked on just a year ago!!! I then spoke to Joe, Service Mgr., who didn't seem to care about my concern and stated he would reduce the price by $200 after I kept asking for some relief. He didn't even give me his card!! Nor did the female service advisor!! Well I left here with NOT a good feeling. I just did not trust these people!! A week later, I took the vehicle to Cavendar Toyota and they said there were no parts to be replaced at all!! What a ripoff that Boerne was trying to get out of me!!!!!!!! This place is the worst service department I have ever dealt with! I would never buy a car from them or take my car to be repaired!!! Warning: Do not trust them.

Ferngar

21 de oct. de 2015

Customer service is the best and Guy was working in our best interest. He was very helpful and honest. I recommend anyone to go here and buy your new car.

Cyn

3 de oct. de 2015

Salesperson change the price on the vehicle I was interested in. She states she made a $10,000 difference mistake. Lacks attention, the finance department is very arrogant and unprofessional. Overall I would not recommend.

tanfedora

27 de may. de 2015

I went into the dealership with my sister to do some advanced shopping for a used car. My father sent us to look at cars and he planned to make the purchase when we found something that I liked. My experience was absolutely horrible, largely due to interaction with my "salesman" Matt Flom. Never before have I met such a condescending, xxxxxx, elitist and unprofessional salesperson. Not only did he fail to listen to me, but he also insulted my sister in the process. To add insult to injury, he played the classic "T.O." game with us, as he went to get his manager (who badgered us further) and to get a card (which ultimately was in his pocket the whole time - really didn't need to go into the showroom).I will be getting a car within the next week. More than likely it will be a Toyota. It will not, however, be purchased at this dealership, or any dealership associated with this owner. If this is the caliber of personnel that they hire, it is a sad testament, in my opinion, of the quality of the business. Not an institution that I, nor my father, would pay to do business with.Competition in the marketplace is far too keen to miss out on opportunities for a sale and a potential repeat customer. At 22 years old, I could have been a repeat customer for decades to come. The good news is that I will be . . . for another dealership - one that knows how to treat people. So no repeat business and no referrals for Toyota of Boerne. Management should be sure to recognize Mr. Flom for being such an insensitive schmuck and driving what was destined to be an easy sale right out of the door. Bravo, Mr. Flom. Bravo.

VikasB

2 de may. de 2015

The salesman gave me a "range" for my trade-in over phone/text and promised they would reduce the cost. When I got there, the trade-in value offered to me was well below the lower end of range. On top of that, they increased the advertised price of the car by adding accessory price (what??) to it and said there prices were non-negotiable. Completely ticked off with their service and game playing!!

UPSET

17 de abr. de 2015

Didn't find there Customer service useful at all. Price was not listed with vehicle. When I called to get information on the vehicle, Jonathan Medina mentioned that he had already received several calls on this vehicle. He asked for my information, but I had really just asked for the price of the car. He mentioned he did not see the price on his screen, so I asked, " If you already had several calls on this unit, why wouldn't you have the price?". I was calling from an area that is not nearby, although he wanted me to go in before giving me a price. As a internet shopper, I hate this tactic. The purpose of online buying is to get the information you need to make a sound judgement that meets my buying conditions, not the dealerships. I know what I want, and I can make the decision for myself without being haggled at a dealership. As a Internet Customer, as I ask is JUST PROVIDE THE INFORMATION ONLINE!

Toby

16 de mar. de 2015

This review is my opinion. My honest review is written with no malicious intent. Just to inform other consumers of my experience. I first went to your dealership on January 13th to look at a used Buick Lucerne after seeing it on Cargurus.com. Bob Conine responded to my request for information. Set up a test drive on the 13th with Bob. He had told me on the phone the car had a navigation system, which it did not. It was not a big deal to me. I know he can not know the details about every car on the lot. But after telling him that there was cigarette burns on the floor, he told me it was a non-smoker car. I left after a little pressure from him and Mark to buy right then. I told them I wanted to look at a couple of other cars before making a choice. Out of respect, I told him I would let him know what I found out. I emailed him and told him I was able to get a similar car, a year older for $2000 less in Seguin. He calls me back a couple of hours later saying the dealership was lying. They didn't even run my credit, which I found odd. When I emailed him, I was holding in my hand the bank information. Then I asked him, how he knew that. He said he ran my credit again to check. I don't know if that is even legal or common practice in your industry. But it was shocking to me that he could and would do that.My wife did not like the color of the one I had found in Seguin, so I decided I would go up to your dealership to get the Lucerne on your lot, but by pass Mr. Conine and try to get the price somewhere close to the other Lucerne. I approached Jonathan Castillo to try to get things moving. We test drove it again. On the second test drive, I noticed a popping in the engine compartment on acceleration. He had the used car service department look at it and said nothing could be found. I had told him the price I wanted to pay was $9200 because of the front end damage and cigarette burns. That was also what my bank said they would give for it. Being on disability, I couldn't afford more. Enter Brian Price. Finance Manager. He came and said that my bank required extra information and wouldn't go through for some reason. I think he said because I was on disability. But he had found a better rate and deal. This is after my bank approved my loan and told me to go shopping. He told me the price of the car would be $9500 and the bank required that I bought a $1400 warranty. Putting the total price at $10500. There was also a price showing on the contract $11900. Brian told me that was from taxes and title etc. So I was fine with that.A week and a half later I had to call Brian to get the lender information as he had only given me the warranty information. I called the lender to verify what Brian had said about the warranty. The guy with the lender laughed at me and said "buyer beware". It wasn't true. Obviously I was upset about Brian lying to me. Then going over the contract further, noticed he lied about the total sale price as well. Then the same day, I receive a call from my bank checking to see if everything was going well with car shopping. I told them what Brian had said. They said Brian lied about that too. I really don't know how that isn't illegal for him to do that. It is no different than stealing from someone. Theft by deception. So I call Fry the Finance Director to try to get to the bottom of the situation. After calling Fry five times in three days, I decided to drive out to Boerne again since Fry didn't seem to want to answer any voicemail, He actually did return my calls as I was heading out there. I sat with him and told him the situation. We cancelled the warranty Brian lied about. He also claimed he would "talk" to Brian about the situation. At this point I really don't believe he did. Feeling like this is probably common with dealerships to try to lie and steal from customers. Realizing car salesmen have a bad reputation for a reason. Also realizing finance guys are liars too. It is 100% my fault for not making sure I understood the contract, instead of trusting what Brian said. I do find it odd, your cameras do not pick up sound. Maybe, because there would be recorded proof of lying.While out there, Carolyn did opt to have the popping situation fixed. Which was a motor mount. I had told Jonathan I wouldn't buy the car until it was fixed. But was misled on that too. I later found out from David, they never fully checked it for my concern. They just checked for safety issues. Had it been diagnosed or known I was paying $10500 plus a $1400 garbage warranty, I would have never signed the contract. Especially when I could've purchased the same car $2000 cheaper in Seguin. But that just may be how the car sales industry operates. Zero integrity. Smoke and Mirrors.Trying to get this whole thing resolved, I went out to speak the GM (owners son) and was deflected. I was introduced to Chris Franklin (owners son-in law). He has to be one of the most smug, arrogant, condescending people I have met. Couldn't hardly stand a five minute conversation with him. He did tell me I could trade in or sell the car back to your dealership at around $8000. Why should I have to lose $2500 because Brian lied? I didn't do anything wrong except trust Brian. I know in your industry these sort of tactics are commended in the name of profit. But every trip out is more informative of the amount of integrity located in their facility. Zero. I was lied to several times by Brian and Bob in this transaction. I have given your dealership several chances to correct the wrong, only to be approached with arrogance, zero integrity, zero accountability. When confronted with the news they would receive a bad review, I was offered $500 to sign a hold harmless agreement. When I refused, Shawn Vaughan, the owners son, had their lawyer threaten to sue me if I wrote a bad review. Honestly, and integrity are worth far more. I couldn't stand myself not warning other consumers about my experience with your dealership. I really couldn't believe in the great state of Texas, I could be sued for speaking the truth. I realized on this transaction, family owned business doesn't mean they will treat you like family. GM is the owners son. General Sales Manager I think is the son-in-law(Chris Franklin). This family owned business seems to be operated on nepotism, affluenza, arrogance, lies, and greed. I guess not much different than other dealerships. Your customer service responses seem copied and pasted. Your "good" reviews are seemingly fabricated and disingenuous. Any other consumer, proceed with caution. It's your choice on where you shop.

JS Foyer

11 de feb. de 2015

I Intended to buy a Camry. Salesman was courteous but had a difficult time pricing out the vehicle due to management interfering with ridiculous bait and switch back and forth pricing. I'm not sure who's running this circus side show of a dealership, but they should be replaced with someone far more competent. The dealership is all flash and no class. Not once did I feel like they put my needs before the sale. I would have gladly bought had the manager been honest and respectful not only to myself but to the salesperson caught in the middle of their game of deception. Clearly this dealership promotes dishonesty rather than integrity. Toyota of Boerne may look impressive, but they're as phony as they come. Don't waste your time or money!

buddy

10 de feb. de 2015

I had made an appointment to fix my hands free apparatus which would include a rental. As soon as I signed in Gene had my paperwork ready and I only waited a few minutes for the rental. The problem took several days to fix, however Gene would call me at least one or twice a day with a complete update. When the car was ready I received a call and the next day drove over to Boerne and turned in the rental. My hands free apparatus worked great and the problem was explained to me in detail. All my experiences were extremely positive and made this situation much easier.Jane P

mike

9 de feb. de 2015

Recently bought a new vehicle from Toyota of Boerne. It was my best car buying experience to date. Everything went very smooth and without one bit of hassle. Every detail of the sale was up front with no surprises what so ever. Hats off to my sale rep Russell Bartlett and the rest of the Boerne staff.

reagan8

28 de ene. de 2015

Great Customer Service! They have earn a customer for life. 5 ?????????? I will always get my truck serviced here. And I will buy my next truck from them!!

Bell

22 de ene. de 2015

I would to like to give a special thanks to Johnathan Medina who provided exceptional customer service in helping our family find the perfect car for our son. Our experience at your dealership was second to none! I notified Mr. Medina through email from the website cars.com about my interest in a car for my son. He quickly called and emailed me giving detailed information about the car, provided additional pictures, scheduled an appointment for a test drive, directions to the dealership and answered all of my questions. Looking for a vehicle can be an exhausting experience but thanks to Mr. Medinas attentiveness and great work ethic, we were able to purchase the vehicle of our choice. Mr. Medina followed up with us after we left the dealership offering his appreciation and continued support. Our family is grateful to encounter such excellent service at Toyota of Boerne. We are a military family from San Antonio and look forward to utilizing Toyota of Boerne in the near future and will refer your dealership to all of our family and friends.

Bell

22 de ene. de 2015

I would to like to give a special thanks to Johnathan Medina who provided exceptional customer service in helping our family find the perfect car for our son. Our experience at your dealership was second to none! I notified Mr. Medina through email from the website cars.com about my interest in a car for my son. He quickly called and emailed me giving detailed information about the car, provided additional pictures, scheduled an appointment for a test drive, directions to the dealership and answered all of my questions. Looking for a vehicle can be an exhausting experience but thanks to Mr. Medinas attentiveness and great work ethic, we were able to purchase the vehicle of our choice. Mr. Medina followed up with us after we left the dealership offering his appreciation and continued support. Our family is grateful to encounter such excellent service at Toyota of Boerne. We are a military family from San Antonio and look forward to utilizing Toyota of Boerne in the near future and will refer your dealership to all of our family and friends.

brook

21 de ene. de 2015

These guys know all about their trucks! They were knowledgeable in every aspect of the sales division. Very prompt and kept me up to date on when the truck I ordred would be there. Everything was exactly as they said it would be. Great job.

big white truck

21 de ene. de 2015

Wow what can I say ! Once the part got here it took no time to fix my big white truck. It was done with Tim in mind, he is one tuff dude. Thanks to all who Got'er done . It works great with no noises!!

Gene7250

19 de ene. de 2015

Shawn Vaughan the dealership owner, Kent Patterson top salesman, and Dani in finance were all very professional and courteous. Got the car I wanted at the price and payments I felt comfortable with. Best car buying experience I have had to date. Have had the car for a week and already recommended Toyota of Boerne to friends, family, and coworkers. A special Thank You to Kent for getting me the interior color I wanted to reach that all important spousal acceptance factor.

BJ

14 de ene. de 2015

Just made our third purchase, a 2014 Avalon, from TOB with the exceptional help of Perla Villalon.This is an excellent dealership with stellar service and personnel. Highly recommend!!!

David

14 de ene. de 2015

After having bought 2 Toyotas from Toyota of Boerne, I am extremely satisfied with their service. They go beyond my expectations in everything they do. Jay Henderson has been very friendly and he's like family. I would highly recommend Toyota of Boerne.

tda

13 de ene. de 2015

My wife and I have purchased four(4) new vehicles from TOB - two 2010 Tundras and one 2013Tundra and one 2013 4 Runner Limited. We have always returned to the dealership for regularmaintenance and new tires. The experience has always met or exceeded our expectations. Thestaff are professional and courteous to a fault. Needless to say the customer waiting area issuperb with free coffee and snacks. Since our round trip to the dealership is in excess of 90 miles-you must know that we are sold on TOB!

HHandley

13 de ene. de 2015

Steven Glick was exceptional to work with. He went above and beyond. I love my new 4-Runner and would recommend Steven to anyone looking to purchase a new or used Toyota! This is my second 4-Runner to purcase from Toyota of Boerne and I couldn't be happier! Great place, great service, and great people!

Hawkeye

3 de ene. de 2015

This is my first Toyota Rav and extremely satisfied with the vehicle. The salesman was very helpful making sure that we would be happy, happy happy with the vehicle.

Tom

30 de dic. de 2014

Here is a letter I sent to the owner. It speaks for itself. I would like to take a moment to thank you and your staff at Toyota of Boerne for working with Holly and I today. If you remember, we had a brief conversation in Chris office where you also introduced us to one of your sons. Holly and I recently moved to Bandera from Houston. I have owned Toyotas for a long time and dealt with many dealerships over the years. The process of purchasing a new 1794 Tundra at your dealership was actually pleasurable. Why? It seemed: 1. Everyone (including Chris Franklin and Dani in finance whose email addresses I do not have so please forward this to them) were exceptionally genuine 2. Everyone seemed interested in customer service and not just selling us a car 3. The dealership is clean and orderly with a touch of class in the lots, sales floor, offices/cubicles, service department and bathrooms 4. Everyone had/has excellent interpersonal skills - which you cannot teach a person. They seem to have these skills by nature. After completing all the paper work Holly and I were headed out the door around 6:00 PM to go home. Holly went to drive the new Tundra and headed to my car. To my surprise, I had a flat tire on my old Camry! No problem said Mike Wells. "Let me see what we can do about that". Gene Kirts, in Service, and his staff came to the rescue and had the flat fixed in record time. Thanks, Gene. Much appreciated. Again, thank you and we look forward to using and recommending your dealership for many years into the future.

texaschristina

24 de dic. de 2014

I am a Toyota convert now. I was not a fan, until I came to this dealership. The customer service and after care are stellar. I bought my 2014 4-runner and my salesman made sure I had the exact car to meet my needs. They were respectful of my financial situation, and made sure I had a payment and price that stayed within my budget. My service rep, Tina Webb, contacts me regularly when I need service, and they are prepared when I arrive, whether it is just for an hour, or if I need a rental. I never thought I would be a Toyota fan, but now I tell everybody that this is the only place to buy a car.

eringail

16 de dic. de 2014

I have been using Toyota of Boerne for many years, first as a service provider on a prior Toyota I owned and I recently purchased a new Tundra from their location. I rate them AAA+. Excellent customer service. This is my dealership forever !

afite

3 de dic. de 2014

My last visit to Toyota of Boerne was for my Toyota 4-Runner to be checked at 35K miles. Everything went very smoothly from start to finish. I was in and out of there in an hour. The service I received was excellent.

Jack Mulhollan

2 de dic. de 2014

My Wife and I purchased our Golden Chariot from Toyota of Boerne last Friday - We were looking for several features in the vehicle we wanted to purchase - Salesman Mike Maloney went to extra special lengths checking the inventory and did find a vehicle that had all the Bells and Whistles that we could afford financially - Finance Manager, Abel Perez, gave us a complete understatnding of the options that are offered when purchasing a vehicle from Toyota of Boerne -We liked all the employess that we had contact with! We have been telling all of our friends what fun we had dealing with Mike Maloney !

Yolo2015

1 de dic. de 2014

Fast, easy & professional. Very comfortable lounge with amenities, clean and organized for efficiency. Definitely would work with them in the future for service or new purchases.

jlefebvre1

28 de nov. de 2014

I scheduled the 40,000 mile service appointment for 11AM Wednesday. The work was completed in a reasonable amount of time. They gave me a courtesy car wash and I was on my way home before noon. It was a good experience. Thanks, Jeff

TRod

27 de nov. de 2014

Matrix oil change was done promptly and the invoice was explained clearly. All fluids were topped off and tire pressure checked. Excellent work. Facility and personnel are excellent.

mikedona

25 de nov. de 2014

I had a great experience with the sales man negotiating the price for a new 4x4 Tacoma double cab but was promised that the rims and tires could be changes out for a more appropriate size tire for a 4x4. The vehicle I wanted to purchase had inappropriate tires and rims for off road use. The communication between the salesman and the service department was a complete disaster. I had to go down personally after several days to attempt to straighten out the service department as to what was needed to be done. They gave me a great trade-in price on the existing rims and tires on the vehicle I purchased. However, they failed to understand that the spare needed to be replaced to match the new tires and rims. This required another lengthy conversation between the customer service rep and myself. It's been almost a week since I purchased the vehicle and they had not completed the work on the tires and rims. I have owned 2 other Tacoma's and my past experience with the service department has been great. I'm not sure why I'm having this problem. For some reason the factory is sending out 4x4 Tacoma's with out the appropriate rims and tires for off road use. Thy just received another one on the lot after I purchased mine. I do not suggest buying one of these vehicle if you intend use your vehicle off road. The truck rides lower and the side walls of the tires are easily punctured. I only bought this one because my wife wanted this particular color to match our Motorhome.

Lynne Lee

10 de oct. de 2014

Bought our Camry there last year and was so pleased with the sales people and deals given! Have brought my car in for Service several times since and love the attention, atmosphere, and the warm welcome. The Waiting Room is homey and welcoming. They even have homemade cookies!!!

Tony Lanctot

22 de sep. de 2014

Service was outstanding today. I was also set up to come back on Thursday of this week to fix the recall on my Yaris. Set up with a service vehicle at the same time. Service provider also advised me of an up coming recall on my air bag. (Carlos)

Nanette Carpenter

21 de sep. de 2014

Very good experience and prompt service, the service staff were all very helpful and friendly.

Liz Reyes

19 de sep. de 2014

It was excellent, all staff are friendly and very helpful. Dealership is clean and comfortable.

Helen Beavers

18 de sep. de 2014

It was quick with no issues. Service advisor was courteous and pleasant.

Faith Rahm

17 de sep. de 2014

Prompt service, kept me up to date the entire way. Love Toyota

Daniel Gonzalez

16 de sep. de 2014

It was very fast and easy. I was here for about an hour ................

john Kent

15 de sep. de 2014

excelllent service and people, nice waiting room and amenities will come back again

Bobby Shirley

12 de sep. de 2014

The service department for the 10,000 mile check up was great. The hospitality bar was filled with great snacks and soft drinks and coffee. Great experence.

Juana Garcua

11 de sep. de 2014

Everyone was very courtious and efficient. Every easty to set up an appointment and checking in was a smooth process.

mark welborn

10 de sep. de 2014

Excellent. Joe H was very helpful and nice. Was given a loaner because recall was added to service.

rbnkaty

21 de may. de 2014

My personal experience with the ownership / general management at Toyota of Boerne is unfavorable regarding the inspection, display, advertisement and sale of Toyota Certified Used Vehicles known as TCUV. I do not recommend patronage of the dealership.

inge1

14 de abr. de 2014

I saw a Chrysler Aspen on the Toyotaofboerne website. It was real nice. It was a little high on the miles but I was willing to take a look at it. I made contact via email with one of the sales persons there, A mike. I told him that I would like to drive down there to take a look at this Chryser Aspen but that I wanted to apply for credit first. I wanted to make sure I was approved before heading down there since I had to miss a day of work and rent a car. I explained that my main vehicle, my motor went out on it and I had spent a lot of money trying to fix it and that I also had an older truck that needed too much repair. I mentioned to him that I didn't have a lot of money for a down payment. I told him exactly how much I had available for a down payment. He suggested I fill out the application online so he could look at numbers and see where I was at. He was going to run my credit app and he was going to get back to me. I contacted him the following day to see what he found out. He said he would be able to help me out. I told him again that I didn't want to travel down to Boerne unless I knew for sure I was going to be able to get into this vehicle or something like it. But I wanted to look at this one first. That this is the only reason I would drive down there. He assured me that he was going to be able to help me. That he had several different options for me. So I told him that if he was sure I would drive down there. So I took the day off, rented a car, and drove down to Boerne. When I got there I went to the front desk and spoke to one of the receptionist and told her that I was there to meet a Mike. A few minutes later she told me that he was was another customer and would be out there shortly. So, I walked outside and waited for him. About 5 minutes later, a different sales person came out. He just stood there by the door and kept glancing at me. So I walked over to him and I asked him if Mike was almost out. He said yes. He introduced himself. Then he said that he was told to show me a some vehicles. I'm like ok then. As we walked away, Mike comes out and walks over to me. He introduced himself and said that he was going to be part of the process but that he had a customer he needed to finish up with. He then left. So my wife and I and the other salesman walked to the used cars side. He had us follow him around. He really didn't seem to know what he was looking for. I asked him about the aspen and he said he didn't know where it was at. I looked around and I spotted the aspen. I walked over there to it. He walked behind him. It was real nice. I got excited when I saw it. I asked him about it and he said that that vehicle had too many miles and that the bank was not going to work with it. I'm like what. This was the only reason I came down to Boerne, I told him. He proceeded to show me a different vehicle. He showed me a Kia suv. It was actually really nice. My wife was ok with it so I decided to go ahead and take a look at it. The sales guy ran off to get the keys. While he left I walked around the Kia. I got underneath the vehicle and there was a huge puddle of transmission fluid. The underneath where the transmission sat was all covered in transmission fluid and thick gunk. The guy comes back and he wanted me to take a look at the inside of the kia. I told him that I wasn't going to bother since the think was leaking fluids. I asked him to look if he wanted to but he said that he had hurt his knee. So, I got under there again and show him the fluid all over the palm of my hands that came off the undercarriage. He then ask if I wanted to look at this tahoe setting across the parking lot from us. He explained that the tahoe was way over our price range but he would see what he could do. So I said to him, my wife and I took a day off and got a rental and drove all the way over Boerne and all you showed me was a Kia that had transmission issues and a Tahoe that was way out of my price range but not the car I had made arrangements with Mike to see; infact, I didn't even speak to Mike, the sales guy who I had been emailing and speaking to on the phone. I feel that this dealership just strung me along. Never got to have a set down with Mike, the original salesperson I had been speaking to and never got to see the vehicle we had planned on working with. I did call Mike. He did apologize. He said that he was going to speak to his manager and would call me right back to see if there was something he could do. I hung around for a while but never heard from him. From there I drove down I10 to san antonio to see if I could find something. I was just driving in circles. We got home tired that day and stressed out, no car, work day lost, money spent on gas and rental.

Charles Hall

5 de mar. de 2014

Sales person was very friendly, courteous, took time to make sure you got the vehicle you wanted. Finance and a Couple of the Managers were rude, pushy.

Bryant Layton

27 de feb. de 2014

Had come to the dealership for my wife's Prius' state inspection update. While the vehicle was being inspected, we decided to look at new trucks and what Toyota has to offer. We were definitely NOT IN THE MARKET for a new truck, just looking. After a few minutes, Aman Sheikh greeted us and asked if he could help us in any way

Ismael

26 de feb. de 2014

Excellent service from start to finish. Very courteous and costumer friendly. Would definitely recommend to family and friends.

Jeff Wilson

28 de ene. de 2014

From the on-line process, to the showroom experience, to the test drive...to the actual purchase, we were very pleased with all aspects of this car buying experience. We did have a paint defect issue that was discovered after we purchased the car that was just fixed/resolved...and we were pleased with the outcome of that as well

HillCountryPerson

26 de ene. de 2014

Went to Toyota of Boerne about a month ago to look at Tundra's. Was told repeatedly by phone before arriving that we would meet with Spencer, a salesman I had conversed with on the WEB before. As soon as we entered the place we were immediately passed off to Tim, a "Tundra Expert". I mentioned a particular vehicle to Tim that we had seen on the WEB. He got on his computer and told us it had been sold. He then searched for another in the same price range. He found one that was $219 more than the 1st. Tim continually got up and went somewhere for what seemed like a long time. We were then told that we'd need to pay $400 for a shipping fee because the truck was in Austin. We said no. He said OK. I found it odd there was no resistance. We eventually agreed to a price. The truck would be acquired by doing what he called a dealer trade. Toyota of Boerne would need to find it and bring it to their lot. We were asked for a deposit. Check book was at home, so we left to go get it. On the way out to our car, we're flagged down and told we do not need to pay the deposit? Fine with me, but like our refusal to pay a $400 shipping fee without incident, why did they just suddenly no longer require a deposit? Home we go. I was curious about the truck he had found for $219 more. You can locate any available Toyota vehicle in a region on the WEB, so I searched for this truck and found it. There was only one in the SA, Boerne, San Marcos; Austin area(Region) for the MSRP of the truck we had been told about at Toyota of Boerne. The truck was 20 mi. away on a Red McCombs lot; not in Austin! In our original negotiation, we agreed to pay $199 for dealer tinting once the truck arrived at Toyota of Boerne. On the WEB I could see this McCombs truck already had a dealer-provided 3M tint job! This info was right in front of Tim on his screen when he found this truck! So had we agreed to a shipping fee earlier, we would have paid $400 for delivery of a truck 20 mi. away and $199 for tint that had already been applied. I confronted them about this over the WEB and was given the usual dealer malarkey that $400 and $199 would have been subtracted from the price once the truck arrived. Would anyone who's ever done business with any car dealership believe this? They were trying to pick up a quick $600. Tue I got an email from Tim stating that the McCombs truck had been sold and that the person responsible for dealer trades would have a guaranteed answer on a truck by the close of business Wed. Wed. came and went along with Thur., Fri., etc. Been about a month now and no reply back from Toyota of Boerne. In my opinion, I was told the truck had been sold because Toyota of Boerne wanted to walk on the deal. The $600 fleece they tried to impose wasn't going to happen. They were losing money on the deal. This situation is similar in some respects to one listed above or below my post. Someone had been waiting many wks. for a vehicle that was supposedly in Houston. So if you decide to visit Toyota of Boerne......beware!

Jeffrey Jendrzey

22 de ene. de 2014

Great! Buying my new truck was a pleasant experience with Troy Thorpe. Your facilities also make it nice to buy a vehicle. I will continue to do all my service with you guys.

David Briseno

14 de ene. de 2014

Excellent... Great customer service.. I was made to feel special. I recommend Toyota Boerne to everyone

Gery and Billie J Maneth

1 de ene. de 2014

Our experience with at the dealership was a 5 plus Star event. The management, sales and service staff were exceptional. The trip with ToB started with an email asking for a quote on the car we purchased. We had a reply from the owner in 1 hour that we would be receiving the quote from his sales staff. The quotes came in the next couple of hours. Both the owner and salesman followed up. I committed to the price and picked up the car two days later. Our salesman's product knowledge was exceptional. It is very apparent that the ownership has created a culture of customer service with a high degree of professionalism. All of the staff treats the customer as the only one. Great Experience and we will gladly recommend Toyota of Boerne.

Michael Anthony

26 de dic. de 2013

Overall buying experience was flawless! Great sales team, listened to what I wanted and worked the details to make it happen. No pressure and they explained everything in detail! Treated with respect at all times. Awesome job.

Mia Nolen

24 de dic. de 2013

We had a wonderful experience at the dealership. Everyone was very professional and helpful. Andrew was so pleasant to work with and exceptional in his quality of service. I would recommend your dealership to everyone.

Don Lindenborn

16 de dic. de 2013

Andrew did an excellent job of making our purchase enjoyable. A very nice person to work with, we recommend him to our friends and family and will use him for our next vehicle purchase.

Bryan A Sagray

13 de dic. de 2013

The entire/overall experience at Toyota of Boerne was remarkable. Everyone person encountered during the transaction was pleasant. A very simply and pain free purchase that should be entertained by everyone in the market for a new vehicle.

Joseph Arroyo

12 de dic. de 2013

Every visit i have payed to Toyota Boerne for service has been exceptional including this one. Everyone of the staff members that i have spoken with have been very courtous and helpful. I live 10 minutes away from another Toyota dealership but would rather travel 30 minutes to Toyota Boerne for my Tundra needs. Thanks

CAROLYN Cuyler

11 de dic. de 2013

MY SEVICE WAS EXCELLANT. It is always a pleasure. Keep up the good work.vthank u

Daniel Hernandez

10 de dic. de 2013

I am very pleased with the way we were taking care of we felt very well at home, and everything was well explained any questions we had they were answered. If we could rate how satisfied we were it would be a 10 and even higher thank you so much for everything.

Farukh Mamadaliyev

20 de nov. de 2013

It was very good and positive. Belinda was efficient and prompt. The Christian was helpful too.

Jon

19 de nov. de 2013

If you are looking for a great experience then Go see Glen Edwards . Why ? We'll it started with his fast response it what I wanted to get accomplished , minutes later he said he will get it done . So much for Universal Toyota . When I arrived he showed me around Within a few hrs I was on my way home with my new truck . Look if you are looking for wow experience then glen is your salesman at Toyota of Boerne! Look I took an hour drive so can you !

Cindy Swope

18 de nov. de 2013

As is every visit here, I am very satisfied and appreciative of the thoughtful and kind staff.

Lodrick Williams

15 de nov. de 2013

great response to our online appointment. Good followup and the work was done on time.

Thomas & Paulina Killingbeck

14 de nov. de 2013

Very frienedly, worked with me over the phone, text and in person. Above and beyond the service from other dealers. Extremly impressed with the facility.

jim rossell

13 de nov. de 2013

Wonderful and great service provided by sales person, mr. Lucky. Also their feedback is the best i have.

Dan Alexander

8 de nov. de 2013

My experience was exceptional from beginning to end. My Salesperson (Glenn Edwards) was great. I will be happy to recommend Mr. Edwards to anyone. He was extremely helpful through the process.

Pauline Poff

7 de nov. de 2013

Saleman Steven Glick was very professional,friendly, and showed a positive attitude with a smile as he help us.As we was looking for the right truck we found one that was big enough for me to sit in without hurting my bad knee.

Misty O'Fiel

6 de nov. de 2013

We had a great experience! Andrew Valles was very nice and helpful. This is our second vehicle to purchase from Toyota of Boerne and we'll definitely be back.

Marian Huck

5 de nov. de 2013

It was good to have a salesman who was knowledgeable about all parts of the car I was looking at, not just the superficial fluff.

Yvonne martinez

1 de nov. de 2013

Very professional and curtious. I like the fact that they were always up front with their dealings with me.

Shirley Hollimon

31 de oct. de 2013

I was very pleased the the treatment and courtesy we received on the lease of new car Shawn, Tim and Brian were very pleasant to work with.

GregandTraciRickert

30 de oct. de 2013

Excellent. Glenn Edwards was very patient with us as we switched gears at the last minute from a truck to an suv! Everyone involved has been extremely helpful to ensure the transaction was where it needed to be, we got everything we needed and very accommodating of our erratic schedule. Thank you.

Victoria Clark

28 de oct. de 2013

The best service we have ever experienced. Ronnie Vandever was an excellent car salesman! He is very knowledgeable in the difference is the two vehicle's we were inquiring about at Toyota dealership. Highlander, 4-runner & the Nissan pilot. After we looked at the Chevy Traverse, Tahoe & equinox, we went to Toyota Boerne and we found our dream 4 runner. We love the way the 4-runner drives & how sturdy it is. The first tank of gas showed an 18 mpg, and that was all town driving. We are very happy with our purchase, our salesman & the great customer care we received at Toyota, Boerne!!! Thanks to all of you!, Victoria Clark

Amme Davis

25 de oct. de 2013

Fabiola was very personable and helpful! She made our buying experience great! I appreciate that she made it all go so smooth.

jenna martinez

24 de oct. de 2013

Easy to communicate with sales rep; friendly. Service area is comfortable and accommodating. Truly enjoying my new vehicle.

Patricia Renton

23 de oct. de 2013

I love my new Prius. Salesperson Riki Butler was very helpful and pleasant. She found the car I wanted very quickly. She knows the product, but is not pushy. Mark Sonnen is also very good at his job and completed all the paperwork. Thanks to all who helped me. Patricia Renton

Chester Pettibon

22 de oct. de 2013

Great experience...felt truly welcome and there was no pressure to sign or buy... This is an important quality for many people.

Ana E. Sunderland

21 de oct. de 2013

It was a great experience, Sean really went out of his way to get me the best deal.

Victoria A. Smith

18 de oct. de 2013

We had an excellent experience. Even though we had to wait for your sales meeting to be completed, Spencer definitely made up for it. He was extremely knowledgeable & helpful. He also went above & beyond the call of duty in helping my 85 year old father. He saved him from a potentially very disastrous fall. I had hoped you would have had more than one Scion IQ but as it turned out, the one you had worked out quite well.

Burt Fraser

17 de oct. de 2013

I have bought several cars from Toyota of Boerne. All of them from Mike Hagee and the service has been excellent.

Tracy Noland

16 de oct. de 2013

We were very specific with the Tacoma Truck we wanted. We went to several dealerships, all who said it can't be done. Joseph Sarkis at Toyota of Boerne was the only one who would help us. He listened to our needs, was in constant communication, ordered exactly what we wanted. When it arrived, we were treated extremely well. I will definitely call him with our next Toyota purchase. Oh, I love my new Tacamoa!!

Craig and Susan Lefevre

15 de oct. de 2013

We felt confident in the salesperson, Mallory Otey, and would return to do business with her again.

danny rodriguez

14 de oct. de 2013

Upon entering the facility we were warmly greeted by Doug Temple. He was immediatly interested in helping us accomplish our budget and vehicle needs. You could tell that he was interested in us, such a nice contrast to the typical "car salesman" mentality...he should be warmly commended for his excellent representation of your company.

Bryan

11 de oct. de 2013

it has been, by far, the best car buying experience I have had in six years

DIANA

10 de oct. de 2013

awesome!!!!!!!!!!!!!!!!! TRULY EXCEPTIONAL!!!! DEFINITELY COMING BACK FOR MY NEXT PURCHASE AND WILL BE REFFERING FRIENDS AND FAMILY TO MIGUEL!

Katrina Cook

9 de oct. de 2013

Vladimir was very helpful and explained things very clearly. He was very knowledgeable and listened to my concerns.

Adym

8 de oct. de 2013

Tremendous dealership. Great price the first time. I could tell it was a nice family run business. Ask for Bob Conine. He is a gentleman and very easy to deal with. We will buy our next car from him as well.

Ashely DiMeola

7 de oct. de 2013

Belinda was fantastic from beginning to end. She walked around the lot with us when we preferred to walk as opposed to drive. She gave us so many options and ended up sweeping me off my feet with my new Toyota. Great Experience! Looking forward to working with you in the future!

victor campos jr

4 de oct. de 2013

well it was a great deal , here i was treated like a very special person , enjoy all the home eviorment setting , great people , plus my saleman was great john flores was the nice s person too be what he dose ,i have gonen too other dealers and never was i treaded like a person ,like toyota berone tx

Maximo Diaz

3 de oct. de 2013

Very professional and timely service and checking for non-warranty service needs. Cost estimates and detailed explanation of issues are much appreciated.

John C. Anderson & Margaret Megee

2 de oct. de 2013

Great, fast service and exceptionally helpful and friendly staff. Thanks for everything. We'll continue to return whenever we are at our seasonal home in Kerrville.

Manuel Sanchez

1 de oct. de 2013

Great as usual, dropped off my car, Mike let me know any issues i am not aware of, and the service gets done right on time!

Vicky Mattheus

30 de sep. de 2013

Very good! Ric got my car in quickly and provided good feedback on the service that was done

tim hatfield

27 de sep. de 2013

Everything went well, I have been here two days in a row, the first day with my grandson and he kept himself busy with the cookies and popcorn and looking at hte new cars. Both days were timely service and the staff was attentive to my needs

Barbara Martinez

26 de sep. de 2013

I had been trying to reach the salesperson who sold my friend a New Toyota. after two months of back and forth phone calls, the sales person tells me that the Referral check is in the mail. two more weeks later no phone call has been returned. I called the Sales Manager and left messages with the receptionist and still no follow up call. I guess after the sale, the Salesperson and Managers cant take care of the person who sent you the business. Long story short, I get a text message from the Salesperson that I am not going to get a check after all. His words " this is how us car salesmen do it." Thought this was a good business, but Sam did prove me wrong.

Kim Carpentier

26 de sep. de 2013

All of my experiences with this dealership have been extremely good. I make the drive from San Antonio because of the outstanding service. Thank You.

Xiaonan Li

25 de sep. de 2013

Brake pads and rotors were changed. The reception was very nice and helpful; work done was well-explained in advance. Very satisfied!

Thomas V. Annear

24 de sep. de 2013

A very good and positive experience. Spencer and Luis were most helpful at all times.

Ann Petrosky

23 de sep. de 2013

I had and always have a great experience at Boerne Toyota. fifteen words is a little excessive for this description

Jose Ortiz

20 de sep. de 2013

I came in without an appointment and my car was looked at within thirty miinutes. Problem was solved. Excellent service.

Dolly Petry

19 de sep. de 2013

Esteban was very helpful and knew what we were looking for. Was pleasant and not pushy!

Denise Renaghan

18 de sep. de 2013

The Sales Member listened attentively to my requirements and presented only relevant vehicles - For this I am appreciative.

Christa Hanna

10 de sep. de 2013

I came in because of the scion app and had scheduled a test drive with mike Herrera,I was won over by e car and had a great experience as a first time buyer.

S. Lenz

3 de sep. de 2013

Everyone was friendly and explained things well. I purchased a CPO vehicle a couple of months ago from Andrew, and did not hesitate to purchase a new vehicle from him this time. The prices were very fair and I am a satisfied customer. I did not feel pressured or harassed as I have at other dealers in the past.

John McCaleb

30 de ago. de 2013

It was nothing short of amazing. Jim Dames and Fabiola made me feel like I was the most important customer they had, and it was nothing short of a blast working with them. I forget the name of the gentleman who handled the paperwork for me on the sale, but he was quick and a pleasure to work with at all. I must admit, I think my new 1794 is an "idol" for me right now, as I cannot believe what an awesome truck it is. I will be sending a number of friends to you over the next year who have been convinced their Ford or Chevy really isn't what they should be driving.

William Collins

29 de ago. de 2013

The experience was great! Everyone was very professional and courteous. Everything was done to make sure I was completely satisfied.

Steven Kemp

22 de ago. de 2013

Excellent service and very friendly and helpful people. Will definitely come back for any future car purchases as well as send friends that way.

Mark Hernandez

16 de ago. de 2013

My experience was truly exceptional. Sean was honest and upfront. He worked very hard to find me what I wanted. I am extremely satisfied with my purchase. All of the employees that I dealt with were very professional as well.

Carolyn

1 de ago. de 2013

Loved the whole experience. Was treated very well the whole day. Buying takes hours. I've been buying cars for 30 years and this was the best experience. I did not have to fight, argue, threaten to leave or play any other game that has happened before. I did online research and I got a fair deal; in fact I got exactly what I wanted financially, on a luxurious car!

Kay Zdon

30 de jul. de 2013

Start to finish, my experience was actually pleasant - not something one can always say about shopping for a car. Sean was very forthright and did just the right amount of selling. Felt like he wanted to make a purchase happen, help me make that happen, and yet stopped short of being a pushy sales person of years gone by. Keep this guy! Also, Mark did an excellent job of walking me through all the possible warranty and financing options. Felt respected by everyone I came in contact with.

Sarah & Jeff Jambers

25 de jul. de 2013

Most pain-free vehicle buying experience of my life! Great team at Toyota of Boerne keep us coming back.. I have my 2008 Tacoma serviced by this dealership and have been pleased with the way I am treated as a customer and the quality of work they do. The buying experience was great as well. Salesman, Chad Archer, answered all of our questions, took us on several test drives and was very friendly and professional. We dealt with Carolyn in Customer Care and Brian in finance and all were very quick and professional. I have been very happy with my first Toyota purchase and feel really confident about the second as well-our 2013 Sequoia!! Thanks Toyota of Boerne!!

Richard Hatton

23 de jul. de 2013

We were given space to look at the vehicles available and then decide which were of interest to us. We were then encouraged to test drive anything we wanted to get a better idea of the products features and drive handling.

Kathryn Campbell

19 de jul. de 2013

Vihar was very nice, but Michael Maloney saved the deal. He was great to work with and very kind. Will be looking to work with him in the future.

Albert Molter, Jr

16 de jul. de 2013

I consulted with Robert Conine. This was an extremely gratifying experience, as I had a very good idea as to the vehicle that I desired, and Robert had extensive knowledge of the vehicle - its attributes and its unique extensive qualities. He did not attempt to sway my vehicle desire, as I had accomplished a rather extensive amount of basic research on the vehicle - Highlander Limited Hybrid. I would refer potential Toyota purchasers to consult with Robert Conine prior to their making any final decision. Albert C. Molter, Jr.

denny fussell

12 de jul. de 2013

Started off just okay, waited awhile before being able to talk to someone. But finished as the best car buying experience.

Bob and Jo Baremore

11 de jul. de 2013

Our experience with Toyota of Boerne and our salesman, Spencer Thompson, was outstanding. Never did we feel pressure and all of our request for information or assistance was provided promptly. I also want to think Spencer for his kindness and help in selecting the Highlander for my wife as she goes through her recovery process from her auto accident. We will definitely recommend Toyota of Boerne and Spencer to our friends as a dealer to visit and Spencer as a salesman to see when they are in need of new transportation.

Kenny G

9 de jul. de 2013

Sales and Service from this Toyota of Boerne surpassed my expectations. It's refreshing to still find this kind of professionalism today.

Katherine Strackbein

5 de jul. de 2013

I appreciated my salesman Mr. Ormond not being pushy and insistent. Being pushy and annoying is one of the first things that makes me leave a car dealer, because it is a large investment, and I don't like to be pressured. Everyone was very nice, and made me feel welcome.

Louis Manz

4 de jul. de 2013

Excellent in all respects. Salesman (Jason), staff and facility are all outstanding. We have been dealing with Toyota of Boerne for over 5 years after buying our first Toyota. We chose to return there because of the good service and caring attitudes. I can let my wife take the car in for maintenance and feel confident she will receive the service needed without pressure to do what is not needed. Once we chose the Camray SE V-6, the dealership went out of its way to obtain the desired color. What we got is even better than we had asked for.

Gary Riley

27 de jun. de 2013

Very Good. salesman was very helpful and courteous. There was no high pressure to buy.

Larry Rohan

21 de jun. de 2013

Naib was a very personable and knowledgable salesman. He was fun to talk to while we waited for the extras (paint protection, etc) salesperson. Overall everything was great, but the one thing I don't care for is when I am paying cash I wish I could just skip the extras, but this happens at every dealer I have been to.

deborah l rowan

18 de jun. de 2013

It was awesome! I've purchased vehicles before, never this smooth and hassle free. I'll definitely purchase my future vehicles with Toyota and mike hagee. And ceci

Connye Rodriguez

11 de jun. de 2013

Ronnie was very hel[pful as was guy in the finance dept (i think his name was Mike). Was very pleased with the service I received. I was also very impressed with the dealership as a whole. I liked the Shop you have as well as the Service waiting area. very nice!!

Jan Sprenger

7 de jun. de 2013

Very nice everyone was friendly an very helpful. Ben is an awesome salesman. He was very patient with me while I was trying to decide which tacoma I wanted It is a very comfortable atmosphere. Thanks

Charles Hooker

4 de jun. de 2013

Started on line looking for available vehicle I wanted. Folks at this dealership were very friendly and helpfull. They treated me liked they really appreciated my business.

gwcross1

18 de ene. de 2013

We were told the car we ordered was being prepped in Houston and would be available later in the month. We have waited 7 weeks now and the car is still not here. We keep getting the runaround. Obviously, they lied to us about the status of the car in the first place. They are going back 40+ years in terms of how a car dealer treats their customers. Lie and cheat!

JohnHeath

9 de ene. de 2013

Overall experience was excellent, Glenn Edwards did a great job and I got the truck that I wanted at a fair price.

Jeffmoore

7 de ene. de 2013

Overall a very nice experience. The dealership was very comfortable and acommodating to our needs.

RandyMckane

3 de ene. de 2013

Maaybe one way to describe how much I value the service at Toyota of Boerne is that I drive by one Toyota dealership which is one mile from my house. I have driven Toyotas for years, so I have been to every Toyota service department in San Antonio. Without question, Toyota of Boerne's service department is the best by far. Every person I have encountered at the dealership obviously strives to provide the highest level of service.

KevinErmis

2 de ene. de 2013

Our salesman, Mark Sonnen provided my wife and I great service while purchasing our new Tacoma. We also bought a new Venza last year at this dealership. Everyone at Toyota Boerne was very friendly.

JohnHeath

28 de dic. de 2012

Overall experience was excellent, Glenn Edwards did a great job and I got the truck that I wanted at a fair price.

AndresAlvarez

26 de dic. de 2012

We were very pleased with our salesman Israel Espinosa. We had just stopped to look and left with a vehicle.hope to go back in 6 months for another purchase.

TylaineWilliams

17 de dic. de 2012

Luis Perez and Jim D. worked to help us meet our goals. They gave us every opportunity possible to analyze the facts and possibilities, and we like the outcome (very much). We felt right at home at Toyota of Boerne, and look forward to bringing our new RAV4 back for her regular checkups!

Valetta

14 de dic. de 2012

My husband and I have purchased many cars, but we have NEVER HAD SUCH A GREAT EXPERIENCE. At one time we were told by the Gualdo family to come in and see you folks. That was after we had already purchased a Ford Focus. We just traded in our Focus and we were able to get 2 2013 Corrollas at a price we could afford. My parents are in today to buy another Corrolla today. Glen Edwrards and John Putman are to of the best to work with. We have already recomended another friend she will be in soon,Thank you so very much. Valetta Watts

ChrisDaniluck

12 de dic. de 2012

We came in looking for a 4Runner. Other than model, we didn't know what trim level or options we wanted. Esteban let us test drive two different trim levels and answered all our questions. We came back a second time to finalize all options, and he worked with us to find the perfect 4X4 Limited.

Not Pleased

11 de dic. de 2012

I was pawned off on a new guy because the gentleman helping me found a more promising customer. They took my keys and wouldn't let me leave. I had to FORCE them to let me leave. Spent five hours there and then the salesman had the nerve to email my relative and insult me...I suspicion TOB is paying people to leave good reviews.

CarlsoCardenas

10 de dic. de 2012

A low stress experience while purchasing a vehicle, would definitely recommend to anyone wanting the same experience.

CherylRich

5 de dic. de 2012

This was an amazing experience. We are more than pleased with our purchase and the customer experience. Esteban S. was absolutely wonderful in taking care of our questions, needs and helping us determine what features were most important in our purchasing this new car.

Berta Pilgrim

4 de dic. de 2012

This is my second lease from Toyota of Boerne and I can't say enough for the professionalism, friendliness, and helpfulness of this dealership! Esteban Segovia, our sales associate, was extremely knowledgeable, had a great personality, and was very patient in helping us choose a car. We gave him a difficult task and he did it with a smile.Thanks Esteban and Toyota of Boerne. Oh yes, the cookies were a nice touch, too!!

ReneeClinkscales

3 de dic. de 2012

I came along with my husband, but this is the cutest car dealership EVER! The service here is top quality, the dealership is clean, your staff friendly, the location decorated adorable, and the gift shop is better than fighting the crowds anywhere just two days after Thanksgiving! I love your dealership, and since I have a Lexus, I can't wait to come here to get service done on my car as well.

ChristopherSims

20 de nov. de 2012

Mr. Mike Quin was exception in the helping to address an emergency problem I had with my Tacoma today. I was under duress because of an immediate order to fit. Bliss and he mad things happen in an efficient manner even thought the problem was complicated. Further, his expertise and thoroughness in the satisfying my concerns were outstanding!

CrystalSmith

16 de nov. de 2012

Had a wonderful experience. Mike Herrera made the process easy and very comfortable. Great Customer Service!

JoDodd

13 de nov. de 2012

John Asadi was very knowledgeable of the Sienna. We are very pleased with the help he gave us and are loving the Sienna.

DonnaSchiarmer

9 de nov. de 2012

Very nice dealing with people, seem to care!!! Good Thing, very good thank you for your help!

WayneWright

6 de nov. de 2012

Walked in, got seen right away. Jeff was very helpful pointing out needed service, provided useful information, but didn't pressure in any way. Service only took about an hour and half.

BrandiMartinez

5 de nov. de 2012

Service was great! Quick and fast. employees were extremely professional and polite. I will be coming back again for sure.

PaulMcQuien

30 de oct. de 2012

Steve Hill was extremely courteous and knowledgeable. He assisted me in the purchase of my new Camry SE through the on-line chat, telephone, and personal contact phases of the purchase.

Jeanne Peterson

26 de oct. de 2012

We were very pleased with the attentive service of our sales representatives and their attention to detail and our needs. Steve Smart, Glenn Edwards and Jim Dames ensured we had a postive experience. Service was top-notch and they fully delivered on our expectations of an amazing car-buying experience. Thank you Toyota of Boerne! You have new fans who will definitely share your name with others.

Howard Fielder

24 de oct. de 2012

Katie Pieterse is a great sales person. She speed things up for me on the paper work end. Plus she has a great personality.

JanetPersyn

18 de oct. de 2012

Mike Hagee at Toyota of Boerne made my experience at Toyota of Boerne very Easy and was very cooperative and appreciate his help!

Jessica Meyers

17 de oct. de 2012

Glenn Edwards exceeded my car buying experience. Glenn was able to find the 4Runner with all the options I requested and for a great price! I only wish I had purchased a Toyota sooner from Him.Toyota Boerne has a customer for life! I look forward to bringing my car back in for it's maintennanes! Thank you for making my car buying experience a great one!

ericabradley1984

3 de sep. de 2012

I tried shopping at a different dealer every night after work for the last week and had little success. By Saturday morning I was very frustrated in my search, and tired of feeling like profit waiting to happen. I found a used SUV listed online at Toyota of Boerne and called to see if it was still available. I had a GREAT salesman who offered to walk out to the vehicle to make absolute certain it was still there. When he said it was, I let him know I was about an hour drive away and that I would really appreciate if there was any way he could get me a quote on my trade in value before driving out to the dealership (knowing it was just a quote and that they would still need to see my vehicle in person before giving me an exact value). I sent him a text with the VIN and some pictures of my trade, and within about 10 minutes I had a phone call back with a quote I felt was fair. So, I got in the car and drove the hour long drive to see the used SUV they had listed for sale. My salesman, Sam, was professional and courteous. After I test drove the SUV, I asked him to take a look at my trade to see if it was going to be worth the quote I had received on the phone. I was pleased to find out that it was! I decided to make the deal and purchase their vehicle with the trade of mine. They offered me additional products such as mechanical warranty, tire warranty, car washes, and pre-paid maintenance, but never once pressured me into purchasing any of them or make me feel like an idiot for not buying them. From the time I walked in their door to the time I was driving home in my new (but pre-owned) vehicle, I spent a little less than 2 hours. GREAT timing! The other dealers I had tried working with earlier in the week had me there nearly that long and we hadn't even come to an agreed price, let alone try to start any paperwork. All in all, my car buying experience at Toyota of Boerne was a pleasure. I will definitely recommend friends, family, and anyone who wants to listen, to see what a difference it is shopping at Toyota of Boerne. Thank you for making me feel valued!

ebradley

3 de sep. de 2012

I tried shopping at a different dealer every night after work for the last week and had little success. By Saturday morning I was very frustrated in my search, and tired of feeling like profit waiting to happen. I found a used SUV listed online at Toyota of Boerne and called to see if it was still available. I had a GREAT salesman who offered to walk out to the vehicle to make absolute certain it was still there. When he said it was, I let him know I was about an hour drive away and that I would really appreciate if there was any way he could get me a quote on my trade in value before driving out to the dealership (knowing it was just a quote and that they would still need to see my vehicle in person before giving me an exact value). I sent him a text with the VIN and some pictures of my trade, and within about 10 minutes I had a phone call back with a quote I felt was fair. So, I got in the car and drove the hour long drive to see the used SUV they had listed for sale. My salesman, Sam, was professional and courteous. After I test drove the SUV, I asked him to take a look at my trade to see if it was going to be worth the quote I had received on the phone. I was pleased to find out that it was! I decided to make the deal and purchase their vehicle with the trade of mine. They offered me additional products such as mechanical warranty, tire warranty, car washes, and pre-paid maintenance, but never once pressured me into purchasing any of them or make me feel like an idiot for not buying them. From the time I walked in their door to the time I was driving home in my new (but pre-owned) vehicle, I spent a little less than 2 hours. GREAT timing! The other dealers I had tried working with earlier in the week had me there nearly that long and we hadn't even come to an agreed price, let alone try to start any paperwork. All in all, my car buying experience at Toyota of Boerne was a pleasure. I will definitely recommend friends, family, and anyone who wants to listen, to see what a difference it is shopping at Toyota of Boerne. Thank you for making me feel valued!

larsontanya10

8 de may. de 2012

My story begins with a relative of mine recommending I go to this dealership to purchase a new vehicle stating, I told them your situation and they seem to genuinely want to help you. Out of my entire family, we had purchased approximately five vehicles at this establishment total over the past few years. My own story with Toyota of Boerne is a little different. I showed up about 10 am and walked straight up to the salesman whom I was recommended to see. He was a well-dressed gentleman of foreign descent. I told him who I was and he began to walk me out to the lot to look at vehicles. On the way, I told him I was in the process of repairing my credit and that it may be difficult to get me into a vehicle and asked about pre-approval. After all, I didnt want to waste the gentlemans time. He said he could first get me pre-approved to see what the bank would be willing to lend me and then that would give us a better idea of what vehicle I could hope to get into that day. He had me fill out a credit application and then walked off with it. After about a half hour, he walks up with another gentleman and introduces me. He basically pawned for off on a new guy after realizing just how low my credit score was. Well call this new gentleman Newbie, since he was obviously not well-experienced in the job. At this point, Im still waiting for the pre-approval amount, but the well-dressed salesman had other more prosperous rows to sow, and I never saw him again. I apprised Newbie of the situation with the other salesman, but for some reason he seemed to want to show me cars instead of follow up on the pre-approval efforts. So, I blindly I chose a vehicle I knew I could afford. Unfortunately, the bank didnt feel the same way, as is usually the case with me. During the course of trying to get approved for this vehicle, my keys were taken to do an appraisal on my trade. I sat at Newbies desk. I walked around. I looked at every square inch of that facility just out of sheer boredom. Did you know they have a giftshop....I was like...really?! Because I know that's what I think of when I buy a car, a souvenier to remember my wasted day by-hahaha. After about an hour, enter a new player in this comedy of fools. Well call this one Slick. He was a fast-talking salesman who introduced himself as some sort of manager. HE DECIDED THE BEST COURSE OF ACTION WOULD BE TO GET ME PRE-APPROVED WITH THE BANK. Damn, what a conceptwish Id thought of ithahaha!!! So, we started the pre-approval process AGAIN! At this point, Im rather agitated and my keys have been missing for at least a couple of hours. I finally asked for my keys back. When I did, Newbie walked over to the finance office and then came back with news that it would only be a few more minutes. No keys! That little pattern repeated itself three times before I finally got up to march into the finance office myself to get my damn keys! I was cut off at the pass before I could get to the door of the finance office by Newbie telling me itd be just a few more minutes. NOPE! I was done at this point. I asked for my keys back. He said itd be just a few more minutes. I said, Well, hey, how about you get me my keys back and that way we can get that part out of the way for when we get an answer from the bank. He begrudgingly got my keys for me. With keys in hand, I was ready to blow that place, but Newbie blocked the door while Slick came out of the finance office to tell me some more lies. I finally told them I had an appointment and needed to leave, which I actually did. I had an appointment with another car dealer to test drive a Mazda3. I told Newbie and Slick that when the news comes in from the bank to please give me a call and Ill stop back by on my way home to see what cars they have in my pre-determined price range. I never got a call! Then, to add insult to injury, a few days later the well-dressed foreign gentleman sends my relative an e-mail basically stating I had wasted their time looking at the vehicle I did with too low a credit score to purchase it. Nowbeing the turn-the-other-cheek kind of person I am, I was just going to let it go and forget about it, but after the snotty email my relative received, I feel the need to warn others of this place. So, consider yourself warned. If you want to waste an entire day running around in circles, by all means, go shop for a car at Toyota of Boerne. If you want to actually get somewhere, go somewhere else. At this point, I, nor the rest of my family, will EVER step foot in that place again. It is a three-ring circus at best.