shelby291

24 de abr. de 2015

Unfortunately, it has been one this after another with our new Forester. My family boight two within three days, and the same issues were had with both We opted to have the windows tinted, and after waiting 4 hours longer than the time they told us the appointment would take, BOTH of the cars had issues. One had bubbles, tears in the corners, and the tinting didnt even go edge to edge. The other had chunks of dirt, material, sand and debris under it all over one of the windows. Not only did they both have to be redone (with one still having minor bubbles and mistakes) they also didn't want to give us the certificate of application! We had to go back and forth many times to get it (even though it is LAW to provide it). Now come to find out they don't actually install the bumper license plate mounts, but just screw it right into your front bumper instead. When one person called about it he was told SOL, but my husband called and a different person told him to bring it back in and they would do whatever they could to get it taken care of. So which is it? They will do something to make it right, or we are just xxxx out of luck with xxxxx in our bumper where they aren't supposed to be. I called another Subaru dealership in Portland, and they said that is absolutely not how they do it there. I am wishing I would have gone to Portland instead of staying local. I would not recommend anyone to have any aftermarket/none stock installations done there, nor would I ever take my business there again.As far as Jorge, HE was great to work with and a great, friendly salesman. He is the only person I've even bought a car from.

sharonpitz

12 de ene. de 2012

We had a wonderful experience at Bob Stone Subaru in The Dalles none of the usual high pressure tactics! Our salesperson was very friendly, knowledgeable, and patient. He took his time to understand our wants and needs to be sure we got the right car. The finance department was a pleasure to deal with as well. The recently promoted manager guided us through the financial contract and extended warranty options with expert care and professionalism. The entire sales staff is very willing to help you but will not pressure you into making a decision before you are ready. The staff is professional at every level and goes above and beyond any expectations!