Dianna T

26 de ago. de 2016

Mr. Maurice Jacson was awesome. He was very professional and friendly. Today it's hard to find good customer service, we need more people like Mr. Jackson. I came in for an oil change and I was out before I could finish my lunch. Thank you Dianna T. Orlando Florida

Barb Clark

22 de ago. de 2016

I would have returned to the same Ford Dealer who repaired my car form rear end collision # 1, but guess what? That dealership wasn't open on Saturday and with no rear window, no place to garage the car, and storms most likely coming (mid July), I did not want to take the chance of letting it sit until Monday. Thankfully, Sun State body shop was open Saturday until noon, so they got my business. I had had my 2012 Fiesta repaired previously at Sun State for a recall issue and was very pleased with the service and result at that time. This time, I was just as pleased, from beginning to end. After receiving the car back, an icon on the control panel did not disappear. I thought it was the brake icon, called and spoke to Mark and he asked me to bring it back in and they would check it out. I brought it in the same day and Jose, the Body Shop Manager, took a look at the icon, told me it wasn't the brake, but rather was low tire pressure, and he had the guys get the tires properly aired up all around. I felt like a total idiot, but it sure wasn't because anyone there made me feel like one...everyone was great and hopefully there will not be a 3rd rear end incident but if there is, I definitely know where I'm taking my car to have it repaired. Thanks body shop team! Seriously awesome! Sincerely, Icon-challenged Barb Clark

Dr. Esteban

17 de ago. de 2016

My wife told me oil change was gonna take all day and charged a bunch of money. I told Maurice and all i remember hearing is if i believed in miracles cause one was about to happen. Sure enough i was on my way in less than an hour. He promised and he delivered!

Alex

16 de ago. de 2016

Had a strange problem with the head liner in my new vehicle. Maurice got the approvals from corporate super fast and got the problem taken care of ASAP. Great service. Maurice is the best.

FordTina

14 de ago. de 2016

I took my Focus in to have an oil change done. Although I have had the car for 7 months with less than 1500 miles, the maintenance dept. made sure that the oil change, tires, fluids were all in proper order. All was done in a timely manner and I look forward to my next trip in. Thank you Sun State.

Jeiza A.

6 de ago. de 2016

In the dealer Mr. Jay Valero attend me very good in my language Spanish, that was a very important detail to buy. All employers very good!

Tom

20 de jul. de 2016

Dealership advertise "Straight Forward Pricing" but does not honor it when it come time to buy a high price vehicle. They advertise for days a discount price for 2017 Mustang thru 2 venues including their own web site but when you try to buy it they want a $10,000 premium. Their attitude was "Whatever the web site says, add $10,000 to that car. They can't claim an error because others have also called them and complained.

Fusion123

8 de jul. de 2016

Went in looking at a pre owned. Was in tough shape that the online photos didn't show. Out of curiosity went to look at the new car selection and found one that was cheaper than anywhere else I looked. Josh did a great job explaining everything and answering any questions or concerns I may have had. I ended up getting a new car, my first one ever. Would recommend this shop to anyone looking for a ford.

Mike V

29 de jun. de 2016

The Service Department at Sun State Ford is Great ! From the Service Manager Brad, to the Service Advisors that took care of my car Stacy.The main reason they are great is they have factory trained techs, friendly service, competitive prices, and quick service.If you have not had your Ford Serviced at Sun State Ford I recommend you give them a try!You will LOVE Them as I do!

rver

11 de jun. de 2016

Josh helped us and had all the product knowledge and sincerity to make us comfortable. The car was in stock at a great price. A test drive and a good trade evaluation and we were done. So far a very good experience and we love the focus.

Rollymondoux

5 de jun. de 2016

I dealt with Earl Jarrette and Manny. Never pressured, just a great deal. I highly recommend this dealership. I really had a great experience. Great experience.

jock

3 de jun. de 2016

We live in Daytona Beach and we called Sunstate inquiring about a 2015 Ford Edge. We told The person that answered the phone..his name is Ross.. we wanted a certain Edge that was on the lot and what we could afford for monthly payments. After talking to someone else, I assume his sales manager, He assured me we could work out a deal for the monthly payment we discussed, or close to it. He based this assurance on receiving rebates and a low interest rate loan at 1.9%. I made more than one call to him making sure our numbers would work. Each time he said there should not be a problem. Well there probably wouldn't have been a problem if we could have received the low interest rate and rebates Ross assured we would get. After driving from Daytona to their place fighting crappy I-4 traffic, we arrived. We asked for Ross and we were given a salesman named Maurice instead. We were told Ross just answers the phone. Maurice told us the numbers Ross gave us would not work. Ross told us we would receive rebates and 1.9% interest rate. Maurice said he was the middle man and was not involved in the numbers we worked out. He threw us a $1000 bone to entice us but at that point I was pretty pissed. They wasted our whole afternoon by lying to us just to get us there. If Ross or their sales manager would have been been honest from the beginning, we would have purchased the car today. We talked to another dealership later today and we were told if that would have happened there, it would have been grounds for dismissal. Either Ross is ignorant about the dealership incentives, or maybe it's store policy to get the customer in the dealership where they hope we will just fall in love with the vehicle and pay their price. Recommendation: Stay far away from Sunstate Ford!!!

Kim M.

17 de may. de 2016

I would suggest staying as far away from this dealership as possible. They practice nondisclosure and treat you like the plague when you have an issue with the vehicle they sold you. The only positive is Tony in service.

Donna Stegner

14 de may. de 2016

I come from Clermont because the Service is so-o-o great! Tony is always friendly and attentive to the time it takes for service.

Stephen McDaniel

27 de abr. de 2016

This dealers service department is ALL about getting you in and getting you on your way with are care in better working order than maybe you even asked for, really try's at every visit to out due themselves, every time, and my service person Tony, really puts himself in "You" the person, and does not leave you hanging. Now I should say that there is one thing that unfortunately i took a walk around and the fridge in the I guess break room, was a germ holder inside, just my point of view but maybe remove it or make it so that a customer can at lest get water and ice out of it and a clean area, but again this does not take away from the Service, but from a customer point of view, for a person like me, cleanliness if a customer can get in view of it should be also up to snuff, and all I drink because of my disability only drink water and ice, but I can not be the only person that has looked into that yellow fridge, just a thought.

sharon

26 de abr. de 2016

Always the best service anyone could ever want. Thank you Stacey Robinson!! Keep up the excellent work. Stacey you are a great asset to Sun State Ford

D and J

21 de abr. de 2016

We gave SunState 5 Stars because they completely earned it!! From the online person to the sales manager to the sales person to the guy in the little store area to the finance guy... they were all so nice and so helpful. No questions were left unanswered!!! They were funny and we definitely didn't feel "ripped off" or "cheated." We purchased our vehicle through the Z-Plan which is the lowest possible price -- it's for Ford Retirees. When I compared the price SunState had on the vehicle I was amazed!!!! With their dealer incentives and Ford rebates they were about $200 higher than the Z-Plan price. Usually we see a HUGE difference in price, but not at SunState. If you do not have an A, Z, D or X-Plan no worries!!! SunState's prices are awesome!!! They also have a 15 year 150,000 Powertrain warranty through their dealership -- no other dealership offers that. Seriously... look around.Ford has an online inventory search so you can browse and find the car you want anywhere in the area. Don't feel obligated to buy somewhere else, just let SunState know that you want a specific car and they can make it happen. Is it worth the few extra days??? Yes!!! To be honest, I think you would be very happy going to SunState. We highly recommend them!!!

"Escapee"

14 de abr. de 2016

I purchased my Escape in 2013 from Sun State Ford. I have had many different experiences throughout my relationship with this dealership but I won't take my vehicle to any other place for service. I have had to wait at times, get a little frustrated at times but have been extremely happy other times. If I discuss an issue with them it is always addressed to where I am satisfied with the outcome. Maurice, in service, has always taken good care of me. No place is perfect, especially in the car business, but this dealership will always be home to me and my Escape.

MikeL

5 de abr. de 2016

From arrival to departure, the experience was EXCELLENT! good selection, great discussions on options, financing. Thanks Jay, for all you did for us! We will certainly recommend this dealership!

Mrs K

4 de abr. de 2016

Both of our vehicles were purchased in 2014 (New) from Prestige Ford FL. Horrible horrible experience. Better know as nightmare. We were told by acquaintances to try Sun State Ford.in Orlando. We are so happy we did. Ryan (service) greeted us and introduced us to Tony Mayas also service. Tony was very pleasant and helped us out immediately and we were thrilled with every aspect of our dealings with him. We will definitely be bringing both our vehicles to Sun State for all our service from now on. Kudos Tony at Sun State Ford Service. You have 2 new customers.

Lynne C

16 de mar. de 2016

When my itemized service bill states: "topped off all fluids"... that is supposed to mean it WAS done! Don't state its done when it's not! I was 2 miles away from the dealership and needed to clean off my windshield with the washer fluid... and NOTHING came out! Hmmmm... I guess you missed "topping off that fluid". I am afraid to see what else you missed. All we want as consumers is honesty and the service we are paying for to be done.

Will Watkins

13 de mar. de 2016

Worked with Will from Internet team to work out the lease on fusion Energi. He was very prompt and they tried their best to bring it in my price range but the car was just too much out of what I can afford. There was no gimmicks just straight honest pricing information. I highly recommend working with him!

Steve C

24 de feb. de 2016

Straight forward and great staff. When I contacted the dealership, I had only viewed the cars online, but working with a limited budget I had only a few in mind to look at. Jay was very pleasant over the phone and essentially told me to take my time and when I was ready, stop in and take a look. When I got to the dealership he greeted me and asked what I wanted to do, take a look, take a test drive he really just let me direct the interaction. ONLY ONCE, during my hours long visit did Jay ask if I wanted him to write up the deal. He recognized right away when I was uncomfortable about a vehicle I choose/decided to look at. After much consideration and conversation with Jay I decided to take a second test drive in the vehicle I originally stopped to look at. When Jay came back with the key he asked if I had looked at this other car over to the side. That was it. The car felt right, the price was right in line with my budget. He again didn't ask to write up the sale I told him to. Happy to recommend Jay and this dealership to all. otherops at hot mail (dot) com

AlfonsoS

20 de ene. de 2016

I've been to the SunState Ford Service Department twice in the past year and every time its been pleasant. Mr. Knight gives an almost accurate wait time and will help resolve the issue the best way he can in a timely manner. Keep up the good work!!!

Sharon R

22 de dic. de 2015

The very best service anyone could ever ask for. Thank you again Stacey Robinson

Whit

15 de dic. de 2015

I bought my 2011 F-150 from Sun State Ford new in June 2011. They have serviced it since day one & I have been pleased with the service that I have received from them. Maurice took care of the truck on the last visit. He did a great job of communicating with me from start to finish. the truck was ready when they said & there were no hidden surprises from a cost standpoint. I will continue to go back to Sun State for my F-150 & my wife's 2010 Flex.

Pat C.

3 de dic. de 2015

I also wanted to thank the staff at Sun State for the low pressure positive experience I had in the purchase of my new truck. The whole staff was far more interested in finding me just the right vehicle than simply making a sale. Their clear focus on the customers needs is as refreshing as it is unique. I found their patience and comparative insights were valuable in helping me through the entire selection and decision process. They worked hard on getting the best deal possible on the right vehicle for me and their effort is most appreciated.I also enjoyed meeting the rest of the Sun State staff as the sales process progressed. Each of them provided a friendly and positive experience I will certainly recommend to others. Thanks again and please pass along my appreciation to the rest of the staff.

SLM

25 de nov. de 2015

Stacy did an outstanding job helping solve the unusal mechanical problem with my vehicle.She was most effective in getting my after market extended warranty company to cover The $900.00 bill. Wat to go Stacy. As long as she is there so will I.

Superdriver

21 de nov. de 2015

My kudos to Sun State Ford Service team for the excellent job and professional work. I already brought my 2013 Focus to your shop several times, for regular service and once to repair a transmission problem. All the time my wife and me found there a very friendly staff. All my concerns and questions were always satisfied in an easy and fast way. I few words, We are very pleased for your customer service. Special thanks to your agent ANTHONY L. MAYAS for his kindness and support, Tony is a real one-man band, anytime time ready to help customers, a plus in our own language. !Have a happy Thanksgiving Day you all.!

melvin123

4 de nov. de 2015

Sun State Ford excels in all phases of customer service, and their business is run with integrity. In a day and time when many make claims about their superior service and customer focus, Sun State Ford actually applies those principles to how they treat their customers and operate their business

Bob S

27 de oct. de 2015

EXCELLENT SERVICE DEPARTMENT! WE HAD A PROBLEM WITH OUR CAR WHILE VISITING IN ORLANDO. AAA HELPED US FIND SUN STATE FORD. EVERYONE I MET THERE WAS FRIENDLY AND HELPFUL. THEY DID A GREAT JOB. THE CAR WAS PROPERLY REPAIRED, AND WE WERE BACK ON THE ROAD THE NEXT DAY. THANKS TO ALL AT SUN STATE.

Mike M

20 de oct. de 2015

I went in for my 15K service. It's been just over a year since I purchased my vehicle and I keep my car on schedule as best as possible. There are several items which are usually done, but I was sold on just what I needed. I have a drop in K&N air filter, so that didn't need changing. I use 100% pure synthetic oil, so that's a slightly more expensive cost. Being that it's Florida, I had them change out my windshield wipers as that should be done yearly due to the heat here. Finally, I had just purchased new tires so I didn't need a rotation or inspection. Bottom line....they didn't try and sell me on any services I didn't need and the service representative was fair and honest. More dealers need service like that.

RayAlice

17 de oct. de 2015

I would definitely recommend this dealership and Charles Crawford in the used car department. He welcomed me with a warm smile right as I got there. He has a great sense of humor and made the car buying experience very enjoyable. I am not an easy sale because I am a very picky person. Charles found exactly what I was looking for. He was very knowledgeable about all the features and he got it $2000 lower than another dealership I had gone to! Not only that but I was able to keep my old car and get $0 down with an interest rate I was happy with. Charles even suggested the ECP plan which takes care of inside and outside body maintenance. It is an excellent service for the value, so worth it. The whole process was quick and painless and pressure-free. For anyone looking for a new or used car who wants a great car buying experience, I recommend going to Sun State Ford and asking for Charles Crawford.

Ronnie Gainers

15 de oct. de 2015

Every time I come to. Get. My. Car. Service. I. Never. Have. Any. Problem. Getting My car. Fix right. My. Latest. Visit. My. Tire. Losing air found it had. A. Nail in. They fix my tire and I got my car back fast

al palmisano

10 de oct. de 2015

This is my 2nd F-150 from Sun State. I fully expect the total miles of the two vehicles to reach 800K miles. My 3rd F-150 will likely be a Sun State sale. Enough said.

Veronica O

26 de sep. de 2015

Excellent Customer Service is critical to any business. I had to take my car to the dealer because of a recent recall. Upon meeting with Mr. Maurice Jackson, his smile was welcoming and I was very comfortable in doing business with Ford. I was kept abreast of everything that was being done every step of the way as he took time out to make contact by telephone. He possesses a wonderful personality which will allow him to continue to do well in this Company.

ChrisFountas

13 de sep. de 2015

Rafael at used cars made the entire car buying process easy and enjoyable. He was very friendly and helpful throughout. He made buying my first car very special

BJ

26 de ago. de 2015

We found the car we really wanted at this dealership even though we lived about 2 hours away, but they were great about communicating via email to answer any questions we had and to confirm the car was still available, even texting us a current picture of the car and communicating right up until we go to the dealership and pulled into the wrong parking lot hahaThey lived up to their reputation of no pressure and just simple, fast, and fair car buying. We were pleased with the price we got and the trade-in offer and we were in and out with our new used car.They even had amazing follow-up service after the sale was finalized and helped us get a technical problem fixed at no charge.Highly recommended and would definitely shop here again, thanks!

BJ

26 de ago. de 2015

We found the car we really wanted at this dealership even though we lived about 2 hours away, but they were great about communicating via email to answer any questions we had and to confirm the car was still available, even texting us a current picture of the car and communicating right up until we go to the dealership and pulled into the wrong parking lot haha They lived up to their reputation of no pressure and just simple, fast, and fair car buying. We were pleased with the price we got and the trade-in offer and we were in and out with our new used car. They even had amazing follow-up service after the sale was finalized and helped us get a technical problem fixed at no charge. Highly recommended and would definitely shop here again, thanks!

Andtired

30 de jul. de 2015

We called ahead and asked if the car was there they (Chris)said yes and then after a long drive they did not have the car. He may not have lied but may just have a hearing problem. ?? yea, right...

KV

28 de jul. de 2015

I have been chasing a refund on a tire insurance policy since April. It is now almost August. Getting information from their staff is a nightmare. The insurance company on the other hand have been fantastic. But all refund roads lead to Sun State. Now after months of being nice and countless emails I have to give up and go to the Ninth Circuit court of Orange County. Stay tuned. I will be posting regular updates. All this for a few hundred dollars. Never again will I do business with Sun State Ford, except to collect my money and damages. See you in court Sun State! But in the court of public opinion such as Facebook, LinkedIn, and every other social media site I can register on, you will be getting zero stars from me. I'll be spreading the word as far and wide as possible.

shadow12

15 de jul. de 2015

When you need service at Sun State Ford, call and ask for Stacey. Excellent person to deal with....best service from an individual I have had in a long time from any local business.

Robert

12 de jul. de 2015

I recently purchased a pre-owned Chevy Sonic at Sun State. I had shopped around at two dealers before looking here. The experiences were like night and day. I felt no pressure here. My sales person "JP" and the whole staff were a pleasure to deal with. I usually dread the whole car buying thing but I wouldn't hesitate to buy another vehicle from here. Thank you!

Barb

6 de jul. de 2015

I recently bought a Ford Fusion my sell's person Sheriff was very knowledgeable and very helpful throughout the process.

lbarnes224

4 de jul. de 2015

I had been interested in buying a Ford for a few years. I did not think the Escape was big enough and then I found the Edge. I went on TruCar and was contacted by a few Ford dealers. My salesman David Crader contacted me and had a 2015 Edge I could look at and drive. From the moment my wife and I arrived to see the vehicle David was a total professional. After a test drive he had a deal I could afford and we completed the deal. He made sure everything was in order before we left and he took the time to explain some details of the Edge for us. I would definitely recommend David to my friends to buy a car from. The gentlemen who handled our financing was also very professional and made me feel at ease in explaining the details of the financing. My overall experience was excellent in every way.Larry Barnes

SKJ69

3 de jul. de 2015

Had problem with vibration/wobble on wheels of F150. Took it to another Ford dealership near to our house who fobbed us off and acted like we didn't know what we were talking about. Bought the truck from Sun State Ford 3 years ago so took if there for a second opinion. Jake Denmark in the service department was very very helpful and went above and beyond what was expected. He kept us informed all throughout the progress and as suspected we needed two new tyres. I was really impressed with their sales department when we bought the truck and am even more impressed with their service department. I would recommend this dealership, they were fantastic and caring. Good Job Sun State Ford.

marktruck

27 de jun. de 2015

Charged $486.71 to install refurbished starter which is about $100.00 more than the maximum fair price for this work in Orlando according to Repair Pal app. After speaking with the service and parts managers I found that they charged me an extra $100.00 for the "retail" price on the starter. If I had walked to the other side of the building and picked up the part and then walked back and handed it to the service dept. it would have been $100.00 cheaper. Had no idea a Ford dealership would operate this way. Asked the service manager if he thought this was a good business practice and he said he didn't see a problem with it. Tried to get estimate before going in but they told me "system is down.." Got a quote from Rush Trucks Ford dealer for $325.00 and assumed Sun State would be comparable. Big mistake. I ended up at Sun State and had to let them fix it. Sadly I feel that I have been price gouged personally by Ford and after a lifetime of buying Ford trucks it is time to switch to Toyota. To add insult to injury my $486.00 starter lasted exactly one day before I had to return and have it replaced. Sun State is the Ford dealer to avoid in Orlando.

My Stang

12 de jun. de 2015

I only drive mustangs and I only buy from SunState Ford. One of my main reason for buying here is because I know the service after purchase will be top notch. Stacey is amazing. She ALWAYS follows through. She ALWAYS greets you with a smile and a chat. She is ALWAYS there and you never leave without Stacy asking, 'Is there anything else I can help you with'?.The only thing I would change is to add additional stars so I could give her and the mechanics 15 stars instead of a mere 10/10

Loli1707

5 de jun. de 2015

It was a beautiful Sunday morning and my boyfriend and I were just out and about looking at vehicles. The second we pulled up and out walked Sherriff JW to welcome us. He greeted us and made us feel welcome right away. His knowledge and humor and wonderful spirit made our car buying process a pleasure which is far from the norm with local dealerships. He was able to work a deal for me that exceeded my expectations. The closing process was seamless thanks to Carlos in finance. His heartfelt smile and patience was greatly appreciated. I am a local insurance agent for a well known carrier and I will be referring all of my clients to Sun State Ford! Thanks to the entire staff for making my life a lot easier and my ride a lot faster. Clearly, I got a Mustang. #ecoboost #americanmuscle #iconic

bdhardy42

31 de may. de 2015

Everyone I encountered at Sun State Ford was incredibly friendly and knowledgeable. The salesman I worked with, David, was very helpful in finding me the right vehicle. He never pressured me or pushed me towards any one thing. The financing department was very friendly and helpful too. I would strongly recommend this dealership to anyone in the market for a car.

Whiteee

24 de may. de 2015

Excellent customer service and the best purchasing experience that I've ever had. No bullying and no extravagant prices.

Buckeyebob1963

21 de may. de 2015

Found Sun State Ford doing a internet search for my choice of vehicle with options I really wanted, Spoke with Pedro told him what I wanted, he gave me a great price quote, which was much lower than other Ford dealer quotes. Drove 70 miles to the dealership every person was just amazing they make the customer feel comfortable from the minute you walk in until you leave. What a great group, they know what Customer Service is all about ...............FORD need to use this dealership for Training purposed. They do it right the first time............cannot wait to buy another vehicle from this group! True Professionals who make the BUYER feel like family!

Cep81200100

17 de may. de 2015

The buying experience was very pleasant and unique thanks to Sheriff JW. Since the beginning he was very professional and courteous. The overall buying process was well done buy all the people evolved.I do recommend Sun State Ford!!!

Natalie Brush

14 de may. de 2015

Had the best salesman. He was very relaxed and extremely knowledgeable about all of the vehicles. He helped us with anything we needed but never pressured us. Very pleasureable carbuying experience.

Alfred

12 de may. de 2015

My wife and I was out looking for a vehicle and had several dealership in mind. My first stop was at Sun State Ford, a gentleman came out and introduce himself to us as JW. He was very polite and friendly. I came with a pre-qualified letter from a bank. After talking with Sheriff JW and going for a ride in the vehicle that I bought I knew I did not need to go anywhere else, I did not have to use my pre-qualified letter I had the dealership to do the finance. Thanks for a great experience!!

Kyle and Leslie

12 de may. de 2015

We needed to locate a work vehicle in one weekend. Service was fast, vehicle was just what we wanted. Out the door in no time! Our salesman Josh Hosenbold was excellent and friendly.

kaitbria

8 de may. de 2015

Our experience at Sunstate Ford was excellent. Everyone was very professional and pleasant. Our salesman was Marcos and he was very helpful and informative. The other employees were very courteous and pleasant also. Unfortunately I'm having trouble remembering their names.We would buy from this dealership again. Sincerely,Gayle and Jerry L

HOLMES56

27 de abr. de 2015

TOOK IN MY 2012 F150 FOR SERVICE AND TO ADDRESS SOME CONCERNS.THE SERVICE WAS EXCELLENT AND MY CONCERNS OF VIBRATION ON FRONT END WHILE APPLYING BRAKES WAS TAKEN CARE OF.

The Chislom's

23 de abr. de 2015

To all viewers,I took my time before doing this review because I wanted to see if I would receive the same dynamic service after our purchase as we did before and during it. To my amazement the service was the same. Sheriff JW is a man of excellent full of product knowledge, who gave superb service. We enjoyed the purchase experience before and after. He was there for us. Thank you JW. My (Linda) only draw back was I didn't get to take some popcorn home!! The Chislom Family

Christina

17 de abr. de 2015

We live in Jacksonville nearly 3hrs from Sun State Ford. I contacted the dealership to inquire about a 2014 Ford Expedition. Dave, an internet manger, responded a couple days later. I told him we had interest and then had my husband contact him to work out the trade in # and details. We weren't going to drive all that way unless we were going to make a deal. Apparently Dave had no interest in selling a vehicle! It took him days to reply to simple questions and when we asked for pictures he never sent them. 12hrs later he had claimed his phone broke and he was going to send from his wife's. Two days later, no pictures and no txt or emails in between he asked to confirm if we were coming to the dealership. Really?? We drove further to Jarrett Scott Ford and paid a little bit more money to get the BEST service and BEST vehicle!

F150fan

15 de abr. de 2015

Went to Sun State Ford on a Thursday, looking for a new F-150. I had some time constraints to deal with, and needed to close the purchase by no later than the following Tuesday. Thanks to Pedro and the support staff, I was able to drive home in my new truck on Saturday. They bent over backward to expedite the transaction, and met me on very short notice several times to address specific questions and keep things on track. The entire staff was extremely friendly and courteous at all times. I'll be recommending Sun State Ford to anyone looking for a new vehicle.

flagirl812

3 de abr. de 2015

I had the pleasure dealing with Maurice during my purchase, I knew what I wanted & how much I wanted to spend he was with me every step of the way and did not try to sell me something I couldn't afford. I can only hope he is still here when I'm ready for my next purchase, this was my first vehicle I have ever purchased on my own, I was terribly nervous but excited poor Maurice had to put up with me. I love my car!

Car Customer

3 de abr. de 2015

As a consumer who knows very little about cars, it is critical to me and my wallet, to find a business that has a high standard of excellence. Sun Sate Ford always exceeds that standard and then some. They do exactly what they say they will do, on time, and most importantly...with superior quality of work. I would highly recommend them to anyone.

korto

26 de mar. de 2015

I had a wonderful experience. Very professional and extremely knowledgeable. I recommend Sheriff to anyone that desires a great car buying experience. I will definitely refer my friends and family to Sun State Ford and JW!Sincerely,Ms. Korto Jallah

John

23 de mar. de 2015

The best customer service ever with "TONY MAYAS" He really took care of me and made my car run like new . Now this will be are dealership for life I sent 3 of my friends and they just got new cars from sunstateford. Thank you Tony mayas!! You have to get a car from here it's the best experience ever.

Scuba Tyler

16 de mar. de 2015

"Sheriff JW" is a true professional!! Most enjoyable buying experience in my 43 yrs. Sheriff knows his product and took the time to know his customers. He listened, provided feedback, didn't rush, and found us the vehicle to meet our needs & wants while making us feel like family doing it. From first contact to keys in ignition driving my new F150 4x4 away the Sheriff provide first class service all the way. I will refer my friends and family to the "Sheriff" and Sun State Ford.

rleow1

28 de feb. de 2015

When ever we have to have service done we are treated excellent. Stacey is a asset to your dealership. We have bought several cars from this dealership also and they work with you to get a great deal.

Becky

27 de feb. de 2015

I bought my son's car at SunState Ford where the experience was excellent, but I was pleasantly surprised when I had to take it back in for service and they were wonderful to deal with on service as well. Doug was easy to talk to, explained things well and gave me an estimate that was spot on when it came to pay the bill. I would definitely recommend SunState Ford!

PatrickT

21 de feb. de 2015

I have purchased many vehicles from this dealer and always have been treated fairly. I like bringing my vehicle in for it's maintenance to the dealership for the quick turnaround time and the opportunity to see what is on the lot.

Raa1019

20 de feb. de 2015

Excellent!!!!!!! NICE!!! Went looking for a cheap car in good conditions, and found a car little more then what i planned but looked brand new.. The sherrif worked well with us , very friendly, sharp and funny! Brought the price lower to fit my budget, got the car , very well taken care of.. Then had some problems with the car days later and he did everything to make sure the car was taken care of at the repair center and again took care of everything! Really good sales consultant and very friendly place! Highly recommend on going and ask for the sherrif or just look and you'll know who he is!

percy walker

10 de feb. de 2015

why?becuase i have been to other dealerships in the central florida area and there are no comparison.I purchase a f-150 in 2012 sales personal was excellent also finance personal where life became easier and i say that because in finance is where i learn about the premiumcare maintenance plan extended service plans.I highly recommend you get it if you don't have it call them after you read this and you will be very happy you did.because there service department is BAR-NONE they are so excellent in there work and my service advisor stacy robinson who name i would like to acknowledge she just make you come back even if your vehicales dose not need servicesing that's how excellent she is. thanks guys your the best!! PERCY

courtmiester

9 de feb. de 2015

I'm sure all service representatives are great at sun starts ford but wanted to give a special thanks to Stacey Robinson. I can always get my truck in and out quickly when going through Stacey. Stacey always goes over warranty information with me and makes sure to give me any refunds for something I have paid for in the past that has been recalled by ford to get new my money back. I have never had that level of service from any other ford dealership/service representative. I can honestly say I will follow Stacey to any ford dealership she may go to in the surrounding area if she were to ever leave. Keep up the great work Stacey and sun state ford!

sbtrains

7 de feb. de 2015

Stacy Robinson In the service department has taken care of me fo 8 years and she has always done a great job. She keep track of my vehicle and reminds me of the service I need done lets me know if there a sale going on and forms I need. My 2012 Escape is the third ford I have bought from Sun State Ford and they have always treated me right. They helped me after I got worked over by Don Ried Ford.

Chow

7 de feb. de 2015

I have always had a good exprience at your Ford dealership.. BOB must be Complimented for providing such always. I must thank him. His advice and experience are an asset to Ford

BII D

4 de feb. de 2015

got good service up to getting paper work signed with the finance employee we waited probably one hour to get this complete which is to long

brbogan

3 de feb. de 2015

Purchased 2015 F150 the experience was great and very smooth. Pedro was the sales person who handled the sale. He was very friendly and knowledgeable about the vehicle. I would use the dealership again in the future.

Harris

3 de feb. de 2015

I am very satisfied with my overall experience with the purchase of a pre-owned automobile at Sun State Ford. Frankie Branton, Manny, and George in finance made my purchase of a pre-owned2012 Ford Focus a very easy and enjoyable experience.

Rickus007

31 de ene. de 2015

Took my mustang into the service dept in Jan 2015. Told them the A/C wasn't blowing cold and already had a mechanic friend diagnose the issue as a freon leak. Sun State comes up with "you need a new A/C compressor" cost of $750.00. Took the car to an A/C shop today and they confirmed that the compressor is fine and fixed the leak. Air blows cold and cost was $135.00.Sun State Ford will NEVER touch my car again and I will be filing a report with the BBB.

Connie

27 de ene. de 2015

I've had my Ford Edge for 3 and a half years now and i put a lot of miles on it. Stacy takes good care of my Edge and the service is always excellent.

jan koronkowski

24 de ene. de 2015

the survey sent to me in the mail does not work.I am unable to respond sooooo I will respond in this mode. The sales staff are great. Your Accounting department is not so good looking. I requested a refund on all my extended warranties on the last week of December.There are 3 or 4 items. I called Cathy?? ext 1226 (2 times) this week and did not get any replies. What is going on???? At least the common reply of some sort would be in order? ...and I still did not get any answer. When I called Carlos ,he just directs me to "no response" Cathy FORD FOCUS PURCHASED ON SEPT 23 2014

Syd

10 de ene. de 2015

I have always hated to go to dealership to buy car's, But this time it was different, David Crader the sale manager made it very easy to buy my new car. He was very helpful in finding the car I wanted, and also getting me all the rebate possible. Also every one a Sun State Ford were very helpful. Thanks again David.

ladyjay

7 de ene. de 2015

I've had my Ford Excape for about 7 years now and I always have my SUV serviced at Sun State ford. Stacy Robinson in the service department always take care of me and I have never had a bad experience with her. She is friendly and will have your vehicle serviced in a timely manner. Overall the service department is awesome because of people like Stacy.

Kermit

4 de ene. de 2015

Over the last 30 years I have bought/leased a dozen cars for my family or through my employer. I am an engineer so am a very demanding customer.I would not buy a Ford from anyone else. Over the years I have had all service work done by them working through either Robert (retired) or now Stacy. Honest, customer friendly people who don't try to sell you something you don't need and do it right the first time when you need something. I haven't taken a Ford anywhere else in decades and will not do so in the future so long as they keep Stacy.

Al Stratton

3 de ene. de 2015

Considering that most people who have their car repaired are not mechanics, it is important to do business with a business that is trustworthy. Sun State Ford passes this test by a mile. From the moment you drive into the service bay, until your service is completed, your receive 5 star treatment. You won't find a better service team anywhere. I highly recommend them to anyone.

Pat

24 de dic. de 2014

The sales person was very knowledgeable and friendly. His name is David Crader and I would recommend you ask for him if youre thinking of buying a car. David was extremely helpful with all phases of the transaction. The Ford Sync system is not very user friendly (in my opinion) but David was able to walk me though it and get me comfortable with the system. I highly recommend this dealership and David in particular.

Paul

17 de dic. de 2014

I brought my 2011 F250 King Ranch in late in the day as I had an engine check light come on. Anthony Mayas took care of me and got my truck in to see what the problem was. I was impressed that they could actually look at it this late in the day. Anthony came to me with the good news/bad news. The good news was the repair was covered under warrantee. The bad was that is was too late to fix it that day. The next morning they started working on the truck first thing, and completed the repair in a timely manner. Anthony explained the repair to me, and got me on my way as quick as he could, even forgoing the usual paperwork and just mailing it to me. Great Job Sunstate Ford and my personal Thanks to Anthony for keeping me informed about my repair, and going the extra mile to get me on my way quickly.

David Johnson

17 de dic. de 2014

David Crader and Sun State are top notch. Most especially David Crader! Dave Johnson

B hicks

9 de dic. de 2014

David and Ashley assisted me in purchasing my 2012 Ford Focus and both were great. There were a few mistakes in terms of the paperwork but besides that the process went really well

TierrainOrlando

3 de dic. de 2014

I enjoyed my buying experience at Sun State Ford. I purchased a 2010 Ford Focus there and Joseph Alfonso was very courteous and helpful throughout the entire process.

Todd.Seger007

17 de nov. de 2014

Went to look at 2011 Mini Countryman,Took test drive and went to purchase vehicle. When time to sign final deal, numbers were $1800.00 then expected.Told manager I'd like to speak with wife... She was on flight to NY, at that very min... Can I put money down and finish deal tomorrow... I was treated like I had just killed the guys first born! He said NO!!!!! Told salesman to call me at close of business and let me know if it sold. He called back and said it was still there.. I told him the next morning at 8:00 am that it was sold and that I would come in right after work to finish deal... During that day I was called and advised that the car was being sold to someone else as we spoke... I tried to reach sales manager at least 4 times always a message.... I called salesman.. He had zero intagredy... By the way his names Robert in used sales... I was hung up on by at least to individuals who just didn't give a ..... So, in short, this dealership has ZERO INTAGREDY and UNSCRUPULOUS tactics... Stay away!!!!

Shalon & Marshal

13 de nov. de 2014

My husband and I walked into Sunstate Ford to see if there were any good deals on the closeout 2014 Ford Focus models. This is mid November which is notorious for good deals on outgoing new models. We were looking for a new car under $19500 out the door. We thought we had found car heaven when we met Cecil and he showed us the large incentives being given on the 2014 Focus because we thought we could only afford the Fiesta. It brought the price of the Focus down to under 17k on a lot of the ones they had left. A very special and unexpected experience came when we met Charles Kirkland in the finance department. He has a calm and competent demeaner that took me by surprise in a car dealership. He got us very difficult financing on not one but two cars and got us out of an underwater vehicle. I will never be able to thank Charles adequately for his diligence in trying to obtain our financing. It worked! We are a very happy family tonight with two brand new cars because Charles took the time to get to know us and what we needed. I find myself trusting this man very much and I am a hard person when it comes to giving my trust. Thanks you to Cecil and Charles. You both deserve all the best this life has to offer. -Shalon and Marshall

"WilliamR" "SunState Fan"

4 de nov. de 2014

Oil Change and Tire Rotation by William from Orlando Florida | October 31, 2014 Service reps are always nice and professional and on top of making sure you are treated with great respect. They listen and examines your issues. They return in a timely manner with results to your issues. If they find that a service request is not needed at that time they let you know. They will only do what services that should be taken care at that time with your request. Great Job Sun State Ford

EDDIE LOOS

30 de oct. de 2014

FAST EFFICIENT AND CUSTOMER ORIENTATED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

karengn

25 de oct. de 2014

We really appreciated the fact that the price on the website was compatible with what we ended up paying. Mike Abbot worked with us and found rebates that no one else at other dealerships even noticed. Mr. Abbot followed through and was professional, friendly and courteous. Definitely one of the best experiences we've had in purchasing a vehicle. As I was reading other reviews before posting, imagine my surprise to see that one of my horseshow buddies had just purchased an F250 through Mike also! Small world. In addition, Carlos our Finance representative was very informative and did a great job of walking us through the process.

Dawn Phillips

21 de oct. de 2014

We bought our F-150 From Sunstate in December of 2013. Our salesman was Cecil Silva, who is just the nicest person, ever. He was not pushy, was very helpful, and honestly made us feel like we were old friends. The guys in accessory (Solomon and Kevin) are awesome, too.. very helpful and informative. We still use them for service, even tho this is not the closest dealership to our home. Paul Southern in service is great, and is very patient when we have concerns or questions. I can't say enough about how wonderful they are, over all.

bgreen45

16 de oct. de 2014

Friendly, Reliable, Accessible, Never Overbearing, and Knowledgeable - Add to that "patience," a "sense of humor," and that pretty much describes the service I received from Internet Manager, Mike Abbott. I was looking for a F150 truck, but not just any truck. It had to be a certain color with specific options. And it had to fit within my budget. He found only three of them in the state, Unfortunately, they were sold. Ended up having to change my search from a F150 to a F250, same criteria. Only one in the state and he found it. It worked out well because the F250 was better suited for the job I needed it to do. Cudos to Mike Abott...he found my perfect truck! :)

Shannon

10 de oct. de 2014

Collen is always nice and on top of making sure you get in for your appt. Great Job.

jfauvel

9 de oct. de 2014

I had spoken to John Higley (Internet Manager) for awhile about coming in but had some stuff to tie up. He was very understanding and did not pester me. When I was ready I contacted him and he remembered my situation. I had gone in looking at a Pre-owned certified Focus and ended up coming out with a new 2014 Focus simply because my credit came back huger and a better deal was worked out by John. Very pleased as this is my first new car ever. Also the Sun Stare 15/150000 mile warranty was a BIG seller for me with the new car. I'm HUGE on warranties and very pleased with that. Good work Sun State and John!

A Stratton

8 de oct. de 2014

Outstanding service department. Completion of all work on time and as quoted.

Parmanand

30 de sep. de 2014

Marcos and JP were extremely helpful,upfront and friendly in going through the new car purchase process.No high pressure tactics here.Angela was friendly,professional and detailed in going over the financial aspects of my purchase.She was so skillful that she managed to squeeze some extra dollars out of my tight wallet for some add ons.LOL.Overall a pleasant experience.Thank you guys.

MikeM

30 de sep. de 2014

My first 2012 Ford Focus Titanium, I bought used from the Kia dealership next door. I brought it to Sunstate for warranty service and scheduled maintenance. Great experience every time. I started to autocross, and was thinking of modding my vehicle. I can't tell you how many times I was in the accessories department talking to Kevin and he was fantastic every time. I was never a bother. Then, one day, I decided to go in on a whim to see about the 2014 Focus ST they had on the lot. I asked about the value of my trade (actually gave me Kelly Blue Book on it) and to check out the bottom line price on the ST. Well, it all sounded to good to be true, so I told my salesman that if he could work the deal, we could talk business. The next day, I get a call telling me things were a good. Needless to say, I came in the following day to pick up the car and my salesman came in on his day off to complete the sale. Since that time, I've taken my new car in and upgraded to full synthetic oil and it's been a pleasure ever since. I'll be sure to return there for future service and in the Spring when I plan to tune my car up a little bit, provided they do the work. Just an overall great experience thus far.

jsusko

18 de sep. de 2014

My Low Tire Pressure light came on so after speaking to Stacy she said bring it in and we will check it out. Upon further review the tech found a nail in nearly the sidewall that could not be repaired so Stacy went the extra mile to get me a new tire and on my way I went. Great customer service even with the place packed

AJ Rangel

16 de sep. de 2014

My wife and I were more than pleased with the kindness and professionalism of Angel at Sun State Ford. He found us the car that we wanted and was able to get the price that we wanted as well. Angel was up front about everything and worked tirelessly to get us the best deal possible for our new car. We had gone to other dealers previously but were disappointed with their customer service and lack of determination to work with us to get us the payment we needed. I would highly recommend Sun State Ford to anyone looking to purchase a new vehicle. Their up-front pricing and great service is totally worth it. We will definitely go back to purchase another car from Sun State Ford!

Diego

16 de sep. de 2014

As always, the service provided by Sun State is excellent. They make you feel welcome when you take your car there. It's a pleasure to do business with your company.

ampnature

9 de sep. de 2014

I would recommend the Sun State Ford service department to everyone. I have never been disappointed. They always take good care of me and my vehicle in a timely manner. Everyone there is very professional. Thank you!

SCarroll01

9 de sep. de 2014

The Service Department at Sun State Ford is one of a kind. They are very helpful and thorough. My husband and I both bought our vehicles elsewhere but would not take them to any other Dealership for service. Have always had a great experience.

jbjtkbw00

4 de sep. de 2014

I'm not going to lie. I really didn't need a new car. I had gone in to see what the value was on the car I had because I wanted to weigh the cost of modifications wanting for a specific purchase. While there, I did inquire about an upgraded model to my vehicle. With what I was being offered for my car, which was exactly what KBB had stated, and the price on the vehicle that had my interest, I decided to see what they could do. Normally, the salesman at a lot of these dealers will tell you all kinds of things and what they can do, and then nothing is delivered upon or they can do it with all types of restrictions, a really high credit score, or a lot of money down. So after he tells me the options, I had my doubts and basically stated "Good Luck'. Well, when he called me and told me that I had a deal, I was shocked. I talked it over with the wife, and I was there the next day to take delivery. He even came in on his day off to close the deal (as it was the last day of the month). Eric was fantastic, and did what he promised. I can't add much more than that. Plus, when I had service needs or just go in to purchase parts, these guys are always pleasant and deliver in a timely fashion. I didn't even purchase that last Ford from them, but the Kia dealership next door! I can't complain and will always choose them for my Ford needs.

Tiffany Everett

22 de ago. de 2014

Between Josh my sales guy, Ahmed in finance, Sol in detailing and Angela who worked with me as my finance manger, they all made my experience fantastic. Josh really took customer service to a higher standard for sure! After dealing with Greenway and Ford of Clermont and having been mistreated so badly, Sun State Ford was a welcome change. They listened to my concerns and did their very best to get me into a car that I love. And when time came to break down the numbers they took the time to explain everything, but not in a condescending way. It was really nice to feel like a friend rather than a potential sale. Definitely recommend this dealership and Josh more specifically as a sales guy. Tremendous job.

House407

20 de ago. de 2014

Had a great experience. Of all the places we went to they were the most helpful and willing to work with us on the price. Rick was awesome and really knows what his stuff. I'm very happy with my truck. 5 stars all around!

ChristyO

15 de jul. de 2014

I bought my 2014 Ford Escape from Sun State in February. The entire sales process was so easy and no hassles. Earl, was my salesman and not only was he very knowledgeable, he listened to what I wanted and what I didn't want. He never presented me with a vehicle that did not have all of the options I wanted. Charles in Finance is a great guy as well. He walked me through all of the additional warranties and service plans and made sure I understood each one. I just brought it in for my first service and again, it went flawlessly. I will purchase my next Ford from Sun State and tell everyone about them! Great job and go Ford!

Frances Girau

7 de jul. de 2014

Everyone at Sun State is just completely amazing! I leased a new Ford Escape and they went above and beyond to not only find me the exact car I was looking for, but they were able to put me in a better payment than what I was expecting. If you go to Sun State Ford, ask for Cecil. I have dealt with many dealerships before, and I can say his service is completely amazing. Also, the financing paperwork was fast and easy! Will recommend to friends and family.

karenobenour

28 de jun. de 2014

The whole experience was great. As a widow, it is important to me to find people and services that I can trust. I will always give my business to Sun State Ford. They're honest, friendly, trustworthy and affordable.

Ron Shannon

26 de jun. de 2014

This great experience started by meeting Mr. James Tucker and having a great laugh over my self incuced accident. The experience continued throughout the estimate process down to the completed repairs, which were accomplished in a timely matter and done to perfection. Hats off to your collision repair department.

Andrew

24 de jun. de 2014

I was in need of a vehicle right away. I purchased a 2012 Ford Escape Low mileage. The price was right. It is running great and was a Pre Certified Vehicle. My salesman Earl went above and beyond what any sales person has ever done for me before. You won't be disappointed car shopping at Sun State Ford.

Diann

17 de jun. de 2014

Mida did a great job in working with me and providing detailed information about the 2013 Certified Explorer Limited I purchased yesterday. It was the most stress free car purchase I have ever made. The 1.9% interest for 60 months could not be matched by my Credit Unions. So if you are in the market for a Ford don't waste your time with other dealers stop at Sun State Ford today. And if it is a Certified Previously Owned (CPO) vehicle be sure and ask for Mida she was fabulous!

Eugene Fordfan

10 de jun. de 2014

I came in on a Saturday for tire rotation. My Service Representitive was "Stacy" and I have dealt with her once before. She is extraordinarily professional in her demeanor and very personable in the way she dealt with me. I would highly recommend her for anyones business choice when it comes to getting your vehicle serviced!

Connie - loyal customer

10 de jun. de 2014

I purchased my 2010 Ford Edge from SunState Ford about 3 years ago. I have always taken my car there for service. Stacy has always been there for me to answer questions and make sure my car was taken care of. Everyone I have met there is very friendly and I enjoy the email reminders I get for my car. They know I put a lot of miles on my car and know just when to send that reminder! I have never had a problem with service - always done quickly and thoroughly. Thank you SunState Ford!

helton

6 de jun. de 2014

Colleen was excellent. She's knowledgeable, helpful and very pleasant. We got our car back ahead of time, and that was very helpful to us.

MilleSorger

28 de may. de 2014

Outstanding dealership with excellent customer service from start to finish. David Paris my internet salesman was determined to find my perfect car and wouldn't stop searching until he did. When I asked him if most of the deal could be done through email he had no problem doing so unlike other dealers that I had approached. He wasn't your typical car salesman and wasn't pushy which I loved. Carlos Paul the finance manager was excellent as well and he accommodated my credit union and the rate they had promised me. Kevin Green in the accessories department was very knowledgeable as well. I would recommend this car dealer and these gentlemen for your next car purchase!

Victor R

28 de may. de 2014

Early Saturday morning, I hit road hazard and my rear left tire was damaged beyond repair. I telephone Sunstate Ford service dept. within one hour, a new tire was secured and I was invited to bring my tuck over to have the tire replaced. I arrived at 1:00 and within one hour I was on my way out to complete my chores for the day. Thank you Sunstate for a quick response to my needs!

Susan C.

28 de may. de 2014

After a week of working with Mullinax Ford on the purchase of an SUV, the deal fell through. I was left feeling misled and a bit dismissed after I refused to abandon my budget. I reached out to Sunstate Ford Internet Manager John Higley. Mr. Higley had emailed me a few days earlier after I made an online inquiry to the Ford website. He was one of three dealers who contacted me. While the Greenway manager was creepy and pushy, Mr. Higley was a true gentleman. He made me and my wish list for a car his priorities immediately. Throughout the sales process and purchase, Mr. Higley was patient and helpful. He took the time to find me the perfect vehicle, provide a test drive, explain all vehicle features, vehicle history and potential financing options. He worked within my budget and honored my AAA discount with no questions. Understandably, most people anticipate car buying to be a frustrating and tedious process. What a breath of fresh air to work with Mr. Higley. He treated me like I was an old friend. I really appreciated his time, attention and willingness to go the extra mile for me. No request I made was too insignificant to him. A special shout out to Accessories Manager Solomon Shubin, who worked with me on a steering wheel cover and key protector. He also explained additional items that might be useful for my nonprofit dog rescue, and showed me some helpful tips on my cell phone while I waited for financing! In all, this dealership is a diamond in the rough. I hope to have the same good fortune when dealing with its service department. I plan buy a second vehicle here in the next year. No question I will refer my friends and family to Mr. Higley at Sunstate Ford. Thanks again for a great experience!

HOLMESMNT

8 de may. de 2014

I TOOK MY 2012 F150 IN FOR AN OIL CHANGE. ARRIVED EARLY AND WAS TAKEN CARE OF VERY QUICKLY. I WAS IN AND OUT IN LESS THAN AN HOUR. THANK YOU SUNSTATE FORD!

Mitch

5 de may. de 2014

Sun State body shop repaired my 2010 f-150. They made it look like new and i was pleased with the work. They told me two weeks for the repairs and delivered. Great Job.

weminus

4 de may. de 2014

Our pleasant experience started when we met Anthony Hernandez; he was the salesperson. He was very friendly, and he was not trying to push a car upon us. He took the time to show us an array of cars and features and prices. We were impressed by his knowledge of the cars on the lot. Even after we had made a selection, he helped us with the paperwork and the rest of the process until we were finished. He was also helpful in programming (and teaching us how to program) the internal electronics of the car (the radio, Bluetooth, etc.), and he showed us how to operate the other systems (A/C and such). It has been a long time since I (Wil Minus) purchased a car so I had to hold my chest. Cars cost more now, and the car we purchased does have some neat bells and whistles. Again, it was a pleasant experience.

rleow1

3 de may. de 2014

I called the service center and talked to Colleen. She was great on the phone and also very helpful at the service center. Thank you for the great service.

dbdb37

2 de may. de 2014

We bought a new Escape from Sun State after having a horrible experience at a different local Ford dealer. Everyone we had contact with was friendly, helpful and professional. Ryan worked hard to get us all the rebates that were available to us. He made the purchase of our new vehicle pleasant and fun instead of stressful. We will have no problem recommending Sun State and Ryan to any of our friends and family.

DiannL

2 de may. de 2014

Mr James Taylor was the best sells person, from the the time we pulled onto the lot. Everyone was so nice and did just what they said with no pressure at all. They made buying a car great! Thank you Sun State Ford!

Vern's Truck

1 de may. de 2014

I have had my truck serviced at SunState Ford three times since I purchased it there. The first service visit was quick and efficient. When the work was complete, the service writer came and told me my vehicle was ready. The last two time that I have brought my truck in for an oil change and tire rotation, it has taken more than two hours to complete. Both times, I came in before 8:00 a.m. and left after 10:00. These last two times, no one came to tell me my vehicle was ready. I walked out of the waiting area and noticed my vehicle in the parking area. I asked a service person and they confirmed the servicing was complete. I was not able to tell how timely the service is being completed. That was my only issue with my visit.

ltuttle

26 de abr. de 2014

My husband and I went on a Sunday and bought a Ford Focus. While there I test drove the new Fusion and loved it. I came back the next day for an oil change and due to the an offer I was not able to walk away from, instead of an oil change I bought the 2014 Fusion. The car has everything I ever wanted in a vehicle and then some. I absolutely love the Fusion.I also want to give a very special thanks to Anthony Hernandez for going up and above for a sale and being extremely patient. Because of his wonderful personality and genuine care for the customer had a huge part for the purchase of my new car.Thank you Sun State Ford for everyone who had helped me, definitely was a pleasant experience.

R. Baez

23 de abr. de 2014

I made an appointment and when I arrived there were several vehicles in front of me. I wasn't sure if they had made appointments too but I went prepared to settle in and wait. Angelo greeted me right after he got done with the customer in front of me. I had made the appointment with him so he took my information, asked what I needed done, suggested a package deal, waited for my directions, told me he would take care of my vehicle and gave me options on where I could wait. While waiting he offered me a cup of coffee. Service didn't take as long as I an anticipated. Angelo came and got me when it was completed and walked me through to check-out. He escorted me to my vehicle and I was on my way. I did not expect such personal service. What a welcome to the way things are today. They really believe in treating you like a valued customer at Sun State Ford.

Sharon Packer Fan

15 de abr. de 2014

Always great service when Stacey Robinson is my service advisor. I never have to ask is the service is completed that I have come in for. I would not have anyone else as the service advisor.

2kydreamers

7 de abr. de 2014

Bob met me with a big smile and welcome, escorted me to the waiting area, gave me a waiting time ( accurate down to the second). When I requested help reconnecting my phone--he quickly said if I can't, I'll get someone who can. He and the nice young man from the gadget center had it working in no time. They both were very patient to help a senior know how to work everything. I left a happy camper and satisfied Ford owner.

Patrick T

2 de abr. de 2014

My wife and I had an excellent experience with our salesman Anthony. We both ended up buying cars from him. Very good experience, can't state that enough.

Purplelm

2 de abr. de 2014

My husband bought our new Ford Escape, literally, over the phone (and a few emails). Since I was returning home from the Middle East, I asked my husband to make the process as "painless" for me as possible. Mr. Ryan Hinkley, our salesman, and the rest of the crew at Sun State, made the process actually PLEASURABLE! Regarding Customer Service, Mr. Hinkley personally picked me up at our home in Lady Lake and drove me to Sun State to get the Escape. To me, that is the definition of Customer Service. About the Escape, it is a technological marvel and I feel very protected with the dozens of safety features built into this model. I LOVE the yellow "blind spot " light that appears in either side view mirror, when another vehicle actually IS in your blind spot. It has already saved me from a fender bender in a parking lot. I recommend Sun State very highly. As I stated previously, if we were able to "seal the deal" from 9,000 miles away, imagine how great your experience with Ryan will be when you just walk in the door! SO glad we found Sun State Ford!

John D

1 de abr. de 2014

I shopped around at a few Ford dealers and my experience at Sun State was by far the best experience i have had at a dealership. I have purchased quite a few cars in the past few years and Sun State was the most laid back and no pressure dealership I have ever been to. I checked out the car on 3 different occasions and not once was i pressured into purchasing it. My sales person was Maurice Belt Jr and he was extremely knowledgeable and applied no pressure. I highly recommend purchasing from Sun State.

Jackie T

31 de mar. de 2014

I am not a person who loves to buy a car, but this was my 10th year mark and I was planning on buying my dream car in November. However, my present car decided to call it quit early so I started looking and I must say I was not in a delightful frame of mind since I was not yet prepared. I was down in the dumps because my car had dead - I wanted a new car and I knew what I wanted, but not yet. My husband started talking with a saleman name JP telling him what I wanted and JP worked hard on finding it. Well the first one I drove was not the right color, when he found the right external color the internal dashboard was not the right color. I want you to know each time I called with new demands JP was very kind and said let me look and I will get back with you. And he did. Prior to completing the deal, I rented a car like the one I was wanted to see if I truly wanted it. Next I went on the computer to checkout other location and cost. I tried building my own car to see if I really wanted it this way or that way. I went back to JP. He found MY car and I am will pleased with his service. Lastly he called after I purchased the car to see did I love it. What services! The answer is a BIG YES~!

SFCMa7

27 de mar. de 2014

I worked with USAA's car buying service to find my car (2014 Focus ST), of the 3 dealerships that my information was sent to SunState Ford's Dave Paris was the first person to call me. I arrived at the dealership and explained that I was only collecting information about the car and was going to compare the dealership experience among SunState and 2 other dealers. SunState exceeded my expectations, gave me fair value for my trade in, honored my car buying service price AND was able to offer me better financing rates than my bank. By the end of the night I had made up my mind that SunState was the dealer I wanted to do business with. Thanks to Dave and the rest of the sales/finance team for a pleasant car buying experience.

TonyWolosz

24 de mar. de 2014

Great experience. No hassle whatsoever. Answered all my questions and made me feel appreciate. Also, were very considerate of my time so made sure to have everything ready to go so I didn't have to wait around. Would definately reccommend this dealership and Ryan.

good2go

13 de mar. de 2014

Diagnosed my vehicles problem and in turn fixed a secondary issue. Brad took a personal issue in our case and the overall service provided met and exceeded our expectations!!

Dean Webster

25 de feb. de 2014

I traveled two and a half hours for my new vehicle, when I got there Marcos was there to meet me and made me feel comfortable right away. His knowledge of my new truck was very pleasing. The process was painless and finished in a comfortable time frame. The finance dept knew there stuff, and I was out of there quickly. Very satisified with the whole process. Now just keep Marcos away from the popcorn machine just kidding Very happy to do business with you Dean Webster

The L-Train

18 de feb. de 2014

I bought my 2012 Ford Fusion from Sun State Ford a few months ago and the buying process was easy, low pressure and efficient. We had some issues come up and the sales/management staff helped us get through it seamlessly. The car was in MINT condition and sold to us at a very low price compared to other dealerships we looked at it. We also received a generous trade in value for my pickup truck that had over 220,000 miles. Recently I brought the Fusion in for its first oil change and the experience was easy and fairly quick. I arrived in the middle of the day with no appointment and was told it might be an hour and 15 minutes before it was ready. That's not very quick, but what else could I expect under those circumstances. Well to my surprise the car was ready in less than an hour. The price is also very affordable... a synthetic oil change for $20! To top it all off, the friendly staff member informed me that this oil change was free because it was the first one since I bought my car from them. Some dealerships get a bad rap for their service departments (high prices), but so far Sun State has been nothing but a pleasure.

gcbjms2

15 de feb. de 2014

I am always please with the service I receive at Sun State Ford this is my third car bought here and I have always had my cars serviced if I wasn't getting excellent service I would be going to another dealership for service and car purchasing.

theonethatgotachevy

27 de ene. de 2014

I bought a great used 2013 Chevy from this dealership. It came with two warranties, including a warranty from the Ford dealership. Charles the finance officer was very professional and polite but with my salesman... Initially, I have a feeling that because I was young and female that they could screw me for an extra $1,000 on the car I saw online AND called to confirm the price in their inventory. My saleperson said he could not absolutely EVER change the price EVER, until I showed proof of the internet price over my phone. Then he changed the price to the internet price and said he'll honor it but it was an internet typo. Yeah, right. I asked if he'd go any lower and he said he already took $1,000 off (...but that's because it was overpriced and I showed him the actual price). He then showed me how affordable the car was compared to other models within a 100 mile radius (...but that was after I argued with him to bring it down by $1,000. In other words it wasn't affordable 10 minutes ago). Then he showed me a couple with another salesman looking at the car I was going to buy and said "you should get it for this price before they do" in which I replied "you mean he's going to sell that car before you do. I can go to a different dealership. Only one person loses that deal." Since then he was quite difficult with me. I offered to put $5,000 down but since I'm young I don't have credit, which is understandable. He said he couldn't give me the care even though I put $5,000 on a $13,000 car. So I left. 5 minutes later while I'm driving away he calls me and said he found me someone to finance me. I asked him what company was financing me, how much the APR was, and for how long will that APR last. He said he couldn't tell me. I asked him to get his finance officer to call me and that's when my saleman curtly told me how he really felt about me. It was not polite, but hey, I'm a young woman with no credit history who lives with her parents. Right? He told me he couldn't do that either, that I have to be at the dealership.I sounded displeased and told him I'd call him back but I didn't. An hour later his finance officer calls me and gives me everything I want to know. Once everything was set, I went from the trailer-home sized used car building to the prestigious new car building to file everything in order. All of a sudden Niyi treated me like an old time friend and was very kind when I walked in with my checkbook. They treat you very differently once they get you. So far the car is great, I bought a third warranty just in case. I may not have a credit history but that's because I invest in stock. If only my salseman knew...

Diego C

14 de ene. de 2014

I thought that it was late in the afternoon but I was in the area and decided to take my car to change the oil and rotate the tires. The customer service that assisted me, realized that the car had over 14,900 and told me that they were going to do the 15,000 miles service. As always, they did an excellent job in much less time than expected. Thank You!

Terry

4 de ene. de 2014

Purchased a Flex from Sun State Ford New Years Eve. They had the Flex we were looking for, at the price we were willing to pay. Adeniyi Okunlola was our sales consultant and made the process of buying our new Ford a pleasurable experience.

esreynolds2

3 de ene. de 2014

The Sales and Service I have received from this dealership is the best I have ever received from any dealership. Stacey Robinson is outstanding, she always goes the extra steps. Any questions or minor problems I have ever had were resolved immediately. I have always left Sun State Ford completely satisfied. Richard Rosenberg was my Salesman, when he was not available Cecil Silvia was there to help. I cannot say enough about the fantastic people that have been there for me. I am always recommending Sun State Ford to everyone. I definitely do like my Taurus. There is not a day that goes by that I am not receiving compliments on it. I am a very proud owner. I also was very pleased with the price. Thank You Sun State Ford for Stacey, Richard and Cecil and everyone else. You are the greatest.Sharon Reynolds

Harry W.

11 de dic. de 2013

Bought a Mustang used from Sun State, after a few weeks of getting use to it I noticed a whining noise from the rear, took it in, they set me up with a rental which was covered along with the warranty work for the noise. Discovered it was the ring and pinion, they replaced it and calibrated the speedometer. Everything went very well. I am very happy with the service and concern of the service adviser Coleen.

Paula

3 de dic. de 2013

My 2005 T Bird was having some electrical trouble. Stacey took great care in keeping me informed and the issue was resolved. I was very pleased with the service experience. Our family has bought 4 Ford's from this dealership over the past several years. Each of my boys bought Mustangs ( 3) and I bought the T Bird. We have always found the staff extra friendly and always willing to assist.

adil ennajjari

5 de nov. de 2013

outstanding customer service , thank you john higley

Shelby Don

20 de sep. de 2013

Saw a great price on cars.com and immediately contacted them via email. I thought this was it and stopped my search, I found my car at a great price. I was excited! Next day the phone rings, Sun State said the price in the website was an error. Wonder if this is SOP with this dealer. Was very turned off by this ploy and will never consider them in the future.

KatieDeLaCruz

22 de jun. de 2013

Maurice, at Sun State Ford in Orlando , was the first contact with any Ford representative about the Ford Fusion HYBRID.My husband and I were due to buy a new car. We keep our cars for 7-8 years . It is important to have a car that will fit our needs, perform beyond the 8 years and have a good resale value. Looking to the future buyer it is obvious that HYBRIDS will be the car of choice.Maurice asked us some great style and use questions and encouraged us to take a test drive. He helped us identify the best fit for our needs. We came in thinking we wanted the Energi but after we sat with Maurice we discovered that the regular HYBRID could possibly fit our needs.Maurice did everything right and honorable to ensure we had the latest information and kept contact with us through our entire learning experience. My husband and I felt our experience with Maurice was like speaking to a trusted family friend. We did purchase our vehicle from another ford dealership only because Sun State Ford could not locate the vehicle with our specific configuration. It turns out that the configuration we wanted was highly desirable and for the Florida Market it was a challenge to obtain outside of a factory order . Sun State was trying to seek a possible trade with another dealership but again , being that it was so desirable and in demand model / trim, there weren't any dealers willing to trade.As a result of the excellent customer service from Maurice ,we plan on servicing our new Ford Fusion HYBRID Titanium with Sun State. Thank you MauriceKatie and Joe

Donna N.

15 de jun. de 2013

We purchased a new Ford Edge a couple of weeks ago from Sun State Ford. Our salesman was Cecil Silva. We were trading in my 2011 Range Rover. Other than the fact that the car is perfect and we are extremely happy with, our experience at Sun State Ford was tremendous. Cecil was the most courteous and professional salesman we have dealt with. His #1 priority was our happiness and making sure our buying experience was a pleasant one. I would not hesitate for a second to recommend not only Cecil, but Sun State Ford itself. We live extremely close to another Ford Dealership, but after someone recommending Sun State and Cecil, we made the drive. We were so glad we did.

justin2328

5 de jun. de 2013

Hands down the best car buying experience I have ever had. I told them what I wanted and what I wanted to pay and they made it happen no BS, no back and forth. Great people to buy a car from super friendly! Go see Cecil and ask for Carlos in Finance

CGilbert

29 de may. de 2013

We are loyal Ford owners-We currently have an Expedition, F150 and F250 Diesel. We have purchased vehicles from Sun State Ford and for the last 12 years we have done all of our service and repairs there. The service department is super and we love the personalized customer service that Stacey Robinson provides. We recommend Sun State and Stacey to all of our friends who are Ford owners (there are lots of them).

JD

26 de may. de 2013

Why waste your time sending in questions and such about a car when they dont even have the courtesy of returning your email? Dont waste your time . . .

John Zipay

14 de may. de 2013

Working with Sun State Ford was a terrific experience. Maurice was a fantastic resource and helped answer all of my questions, needs and concerns. The contract experience was stress free and his staff even stayed after normal closing hours to finish up. Im very happy with my F-150 and my experiences with the service department for my first few oil changes has been wonderful. The service team is very courteous and they are very quick to take care of you and get you in and out of there in a timely manner. I will certainly come visit Sun State Ford for my next vehicle purchase and I absolutely recommend them for anyone looking for a new vehicle!

John

6 de mar. de 2013

I felt the staff at Sun State Ford was great very helpful and they met my needs

Nathaniel proud Ford owner

17 de feb. de 2013

Sun State Ford is the first dealership that we visited to look at used trucks. Mr. Jay Valerio was outside to greet us before we could turn the ignition off. He introduced himself and made us feel truely welcomed. He asked us what were we interested in buying. We informed him that we were looking for a used truck. He showed us the trucks and explained to us the year, mileage, and price. We were so impress with Mr. Jay Valerio's dedication to his job and how he treated us that within hours, we were driving off the lot in a 2008 F-150 very clean ,low mileage truck. Thanks to Mr. Valerio and everyone that was involved with the purchase of our truck, at Sun State Ford located on 3535 W. Colonial Dr.

Tamla Thomas

3 de feb. de 2013

Is extremely professional and goes the extra mile to help his clients. Not only did help my family and I find the car that was reasonably priced, but fought on my behalf to insure that I was comfortable and happy with my new vehicle, as well as financing it for a great price. Due to the unfortunate circumstance concerning the loss of my prior car I am very satisfied with the one purchased at Sun State Ford. Mr. Prosser did not make me feel as though I was forced in making a decision on the car I chose. He was patient and very respectful, his customer service was exceptional and when the time comes for my daughter to obtain her first car I will go directly to him. Thank you so much! Tamla

SC

25 de dic. de 2012

I recently took our 2010 Focus in to the detailing department to have a few scrapes, scars, and scratches associated by a learning teenaged driver smoothed out. I was taken totally by surprise by the reasonable of the time and charges, the efficiency of the staff and the personable and courteous service extended to my by both my service rep, the rest of the staff and their manager. I would definitely recommend them to anyone who wants to wants to clean up the appearance of their auto.

Janine S.

23 de dic. de 2012

I'm on my 4th vehicle from this dealership and I will continue to do business with them. My salesperson, John Prosser was excellent. The entire staff from the managment, Ian Riding, David Crader and Linda Rakestraw to the service department always treat me like family. I live in Ocala, FL and drive the extra distance to this dealership just for the reasons I stated. I buy a new vehicle every 3 years and Sunstate makes the experience a good one. Of course I do my homework prior to my visit to make the experience as smooth as possible. I would recommend this dealer for all of your new and used car needs.

FordGuy

23 de dic. de 2012

Very friendly and courteous. Had a truck that needed much repair and decided to trade for a Ford Fusion. They worked with me and gave me a great deal on my broken truck. Only downside was the car was used and missing a couple things and had a few dings they couldn't do anything about, but that's what you get buying a used car. Still a great deal on a nice car.

carl proud mustang owner

22 de dic. de 2012

very easy to deal with the whole staff isprofesonial and treat you like familey and friends

matt.birmingham.98

20 de dic. de 2012

very bad deal on 2008 f-250 that every one at ford knows is a bad model, nothing being done render the problem! the truck was never fixed correctley after the first blown motor, now close to another, must be every few hundred thousand miles!!!

George

20 de dic. de 2012

They keep you informed all along the process

avierre1223

19 de dic. de 2012

The young man was very friendly and he searched for a way to get me a discount on the seat belt malfunction I had in my convertible mustang. The courtesy driver was kind a female whom I tipped, and the overall experience was good. Mullinax Ford off Northlake, West Palm Beach.

Holly

19 de dic. de 2012

Always friendly attentive service. Car is finished when promised. I only take my Explorer to SunState Ford.

Pam love my Edge

19 de dic. de 2012

My salesman was great buying a vehicle with no stress at all and i love my Edge.

beebee

19 de dic. de 2012

My truck was brought to Sun State Body Shop after a tree limb fell on it and did about $5000 worth of damage. THey were supposed to replace the whole roof, but only replaced a section, burnt my airbags, had running paint, broke the air conditioner and then said it was broken and charged warranty, water leaked in my lap from the windshield that was not properly sealed. Had I drove that vehicle and was involved in an accident, I possibly could have been seriously injured or dead because of poor quality of work. I have received two calls from Sun State to follow up on my service and was told that I would be contacted by the dealer; however, I have never heard from them. I would NEVER been my vehicle back to you nor would I purchase anything from this dealership. Of course, you didn't mind charging the insurance company for work you never performed. I wonder how many people are running around in vehicles that you "supposedly" fixed.

Tbone1119

19 de dic. de 2012

Manny did a great job finding the exact car I was wanted. The finance department was great and the deal was fair.

DF Flowers

18 de dic. de 2012

We have been a repeat (Loyal) customer for many years, (1) new truck and at least (4)new Explorers over the years. If we wern't sastisfied with the dealer or product, we wouldn't be returning.The service department has sastisfied our needs!

Tony O

18 de dic. de 2012

Bought car from Sun and love it Needed a new key and only took less than an hour. Your coffee was also excellent JA Tony OReilly

GKwindermere

18 de dic. de 2012

I just want to say that Mike in internet sales is who we dealt with. He was a pleasure to work with, offerring various ideas and putting us in the vehicle we need to be in. He was forthright with pricing and trade in value, there were no games which we liked. We would do business with him again for sure.

Louis

18 de dic. de 2012

Bought there, great experence Serviced there, great experence Thanks

Precious

18 de dic. de 2012

For the past three years I have taken my Escape to be serviced at this location simply because they are fast, friendly, and thorough. They are always willing to answer any additional questions I may have about the vehicle.They honor appointments at this location, so for that alone it's worth the trip! In terms of price, they have been comparable to other places. There might have been a time or two where they were priced higher - that happens. Overall, I recommend this dealer if you need to have your vehicle serviced.

Happy Happy Happy

11 de dic. de 2012

We made 2 trips to the dealer. The first was to look and see what we liked. The salesman was very knowledgable and not pushy. This drovee us to come back the next day and decide on what we wanted. The salesman was still not pushy and gave us all the time we needed to look and compare. The overall experiance was very pleasent. I would say enjoyable but that is never the case when you are spending large amounts of money.

M.W.J.

7 de dic. de 2012

My vehicle was involved in an accident, had vehicle towed by Johnson's Wrecker Service free of charge to Collision Center, Mark Johnson (Body Shop Asst. Mgr.)called me w/ estimate of repairs, said it would take 5 days to complete, called me in 3 days saying vehicle was ready for delivery, car looked like new, repairs came with a Lifetime Guarantee, I will always recommend all departments of this dealership.

On the Edge

6 de dic. de 2012

I bought a Certified Pre-Owned Edge here and the service from the salesman to finance was great. I get my regular maintenance here and I left my house key once when the car had to stay overnight and they opened the shop after hours to get it (although they did have me waiting longer when the guy was right there with my key which was aggravating) the service department is very helpful. I had a good experience and this was my first time buying a car at a dealership.

Ferrari

6 de dic. de 2012

The staff was very professional. The salespeople were extremely knowledgeable about the vehicle. I recommend this dealership.

Macguy

6 de dic. de 2012

I was looking for a new 2013 Ford Fiesta for my wife, Sunstate not only had the model we wanted in stock, they had the best price of all the Central Florida Ford dealers. Buying process was very easy and relaxed - they went over everything on the car and within about an hour we were out the door. The price and rebates were so good that we did not even have to haggle since the price came in under what we expected. Will be back to get my Ford Focus ST from these guys soon!

Trent

6 de dic. de 2012

Great help from adviser and warranty item fixed without fuss and in good time. Highly recommend.

Independent woman

5 de dic. de 2012

I have been a Ford "brat" all my life because my Dad opened and closed one of the Ford assembly plants. Being a woman it is hard to get a salesman to deal with ME when there is a man with me. I left a dealership for just that reason. When I stepped into Sunstate Ford and the salesman approached, my husband said "talk to her, she's buying" and that is exactly what he did and he got the sale!

Morgan

5 de dic. de 2012

I brought my F150 in for some cosmetic defects while still under factory warranty. The service woman took pictures and said she had to get approval from Ford before they could fix it and she would call me to let me know as soon as she heard back. She never calls me back. A customer service person calls me months later to ask how my experience was. I told her not good because I still haven't heard back from the service dept. that person told me that she would have them call me. Still no one will call me back about my truck. I will not recommend any one to go to this ford dealership.

Cruzz

5 de dic. de 2012

I'm not gonna paint him as a saint, I mean, he is after all a car salesman. HAHA!!! Some humor here. In all seriousness, Jon was probably the best salesman experience I've had and Sun State Ford was a real top notch place. Everyone was curtious (of course they have to be) but it seemed very genuine. Real. I unfortunately suffered a total loss of the Ford Focus I just bought there, but I least I know I can go back and will be able to find another car. So Jon, I'll be seeing you as soon as the insurance takes care of their business with the car.

hugh2

5 de dic. de 2012

I go in for service every 5,000 miles. I just completed 70,000 miles. Every visit has been quick and complete. And, they make good coffee :).

needles

5 de dic. de 2012

Always after I have had an oil change I feel good about the service. When I pull away from the dealer I always say to my baby "You can breath easy and free again."

LBAsay

5 de dic. de 2012

I purchased a used 2010 Mustang (V6) convertible from Sun State Ford. I chose this dealer because of their service department. I also have a 2005 Ford Escape, and most of the routine maintenance has been done there. To put it simply, they treat me like gold. The work is always done quickly, professionally and usually in less time than originally quoted.When it came time to buy a second vehicle, the choice was simple. They had the car I wanted at a reasonable price. I am not wild about the "dealer fees" that they (and most other Florida dealers) charge. The delivery process was fast and relatively painless. I would highly recommend this dealer.

Mike B.

5 de dic. de 2012

I have been buying my vehicles from Sun State Ford since 1992. I have my new 2013 Fusion on order and waiting it's delivery. I would not think of going anywhere else to buy a car. Very friendly in Sales, Service and the Body Shop.

Debbie

5 de dic. de 2012

Did you go to Clermont High School? We thought you guys were well organized and efficiant. Yes, we would buy a vehichle from you. Get back with me Linda,O.k.? Debbie Steckman-Schultz. Clermont HS class of 1977.

ddddddd

5 de dic. de 2012

i traded in this car in 11/10 - it worries me that you still show me as the owner

Professor

5 de dic. de 2012

This was about the best dealer buying experience I have ever had (65 yrs old). As mentioned above, they were truly fair, very honest, and sincerely friendly. There was NO high pressure. I recommended them to my best friend a month later and he bought from them as well. Give them a chance for your business. I believe that you will be happy you did. R. Feller Belle Isle, FL.

Exploring GG

5 de dic. de 2012

The team was great in greating me upon arrival, taking my request and making service suggestions. My needs were met fast and accurate

skalaksla

5 de dic. de 2012

first i dropped a truck off to get service done under warr and they couldnt do it becuase it was a toyota that i bought from them so they took it upon them selves to drive the truck to toyotaand then call and tell me that they will need to bring the truck to toyota to get it repaired. (bad business) . also it has been about 3 days and i hadnt heard anything from the guy in service . so i called the toyota dealer to get a answer and she said that it should be done wednesday. this guy at the service department is not knowledgable at all. he tried telling me that the seal that was leaking was the rear main seal and it wasnt . he also said that a ford alternator would fit a toyota truck .

Seminole68

5 de dic. de 2012

I went in to look at a 2013 Escape and was so impressed with it and the salesman that I bought the vehicle on the spot.

tmg1286

4 de dic. de 2012

I found the sales staff to be informative, friendly and product knowledgeable. Also, the dealer maintained a good selection of CUV and SUV vehicle inventory. My wife and I were very pleased with our sales experience.

benandsheila

4 de dic. de 2012

Tracy in service, always helps me understand what work is to be done and usually pretty accurate on the time it takes to do the work. She pays attention to me, the customer in what my requests are and stamps my book for my service interval work. I will buy/service here again.Thanks, Ben Harlan

KauaiGirl

4 de dic. de 2012

Brought my car in for it's first oil change. Didn't have an appointment. Pulled up, checked-in, gave me a wait time (which I was okay with). They got done with my car at approximately the time they said they would. Nice waiting area both inside and outside.

car girl

4 de dic. de 2012

My service experience was very positive....I had taken my car to tropical Ford and they charged an ARM and a leg to do nothing and my car still had the same problem when I was told there wasn't one. When I took it to sun state ford the service ppl were polite and helpful and got to the root of the problem in no time flat, plus it was reasonable which is great for a single girl on her own right out of college. I will def return, and next time explore the sales side :)

Ford man

4 de dic. de 2012

I went here looking for a Ford Ranger and quickly decided on a F-150. I didn't even bother for a test drive. Love my F-150.

Bren19

4 de dic. de 2012

I always receive friendly, fast and courteous service.

Meemaw

4 de dic. de 2012

I can get service many places but the people here are so friendy and qualified, I will go no place else

n/aaaaaa

4 de dic. de 2012

my 2004 Ford Sport Trac broke down on the Turnpike in Orlando I had it towed to the dealership to see what was wrong with it. After getting it diagnost I was told it would either need new head gaskets for 2800 dollars with no warranty or a new engine for 6500 dollars knowing I could not pay for the repair I had the vehicle towed back to my home in Spring Hill Florida almost another 400 dollars. Once it was home I got the vehicle to the dealership where I bought the car they looked at it and fix the vehicle for 457 dollars and it is running as good as new. I spent 107 dollars at your dealership for a false diagnosis and spent another 400 dollars getting it towed back to my house that was wasted money. I will never bring my vehicle or recommend anyone to ever go to this dealership.I believe I should get the refund for the 107 dollars I spent to get my vehicle diagnost.

Would rather walk

4 de dic. de 2012

The staff may be very friendly (check), the waiting area renovated (finally) and the breakfast sandwiches delicious (bacon!), when it comes to the shuttle service, I feel sick to my stomach! The shuttle is disgusting: do not wear white or fancy shoes or even dare put your bag on the floor. I am not sorry about my review, but insulted that this great dealership would not think of this simple detail.

jerry

4 de dic. de 2012

My wife has wanted a Ford Focus for a year. We went to Sun State Ford and everyone has been great at the initial purchase and also after the purchase as well. They reviewed the 'bells and whistles' with my wife so she can drive with confidence.

Mountain man

4 de dic. de 2012

i work with Rich R he did all that i ask him to do and more,it was the best car buying I have ever have had, all fun!!!!!! Thank You

Connie

4 de dic. de 2012

I am very happy with the service i always receive from Sun State Ford. Fast, efficient and no 'do overs'. Would definitely recommend them to any one. I have only had to go in for maintenance until this last time when there was a problem with a noisy bearing. It was all taken care of in no time. Thanks Sun State. and special thanks to Stacy. She is always on top of everything.

Bubba

4 de dic. de 2012

Great customer service, nice facility and quality care.

Ford is ok

4 de dic. de 2012

Had a good experience shopping for a Focus. While I haven't purchased yet, there was no pressure to buy. I was given a clear and concise quote including my trade-in value and sent on my way. So far so good. I previously bought from Sun State so I am a repeat customer.

spankey1958

28 de nov. de 2012

Initally went in for recall service and was treated very well. My truck went in and was done as promised. ( a first for me in Florida). While we waited, we walked and looked a some used vechiles and met CHARLES REDD. This man is awsome!! I informed him tht we owned a ranger and it was too small and we were considering an suv but couldnt afford much. He showed us a couple options and what impressed me the most was when we asked, he left us alone to look and talk.... NO HIGH PRESSURE... When we were ready to talk, he put together some numbers on a vehicle we liked, we drove it, got us the deal WE wanted, at an interest rate that was AWSOME. He then took us to CHARLES KIRKLAND in the finance department to do th paprework. Of course he tried to sell us the traditional exteded waranty and when we said no, it was no... we didnt get double teamed or hasseled. The total experience was truly hassel free, no pressure, and accually very pleasant. I have lived in Florida now for 3 years and have found that service here is nonexistant. HOWEVER I have been taught today the SERVICE IS ALIVE AND KICKING AT SUNSTATE FORD !!! Congratulations and KUDOS to Charles, Charles, and the rest of the gang at SunState.. You hane my business and my 5 star PLUS recomendation Tim & Rhonda StankiewiczOrlando, Florida

Jen34

25 de nov. de 2012

I will not go anywhere else! They are fast, efficient and friendly. Best place to go for all needs!

Luv My Mustang

18 de nov. de 2012

Most importantly, I felt like I had walked into a relaxing environment for car buying where the sales people didn't seem desparate and I did not feel pressured in any way. I was able to look around without the salesman being in "my space" and then he was there when needed. Although I had pre-approval from my bank for a car loan, Sun State was able to get me a better interest rate.

great1alex

8 de nov. de 2012

my experience for a first time buyer was great. Joe did everything in his power so that could drive this car from the lot. i am please to reccommend him and also sunford state.

Stevo

6 de nov. de 2012

We had the best service, they worked with us to get my wife into a new car. They even looked all over Orlando area.

rogalajo

5 de nov. de 2012

Have never been in for service as I was trying to resolve a problem with a warrenty plan and this has been going on since August. Your people just gave me the run around. Your finance department is the problem that I am having. They sold me a plan and I canceled it within 30 days and I never got a refund. Very poor business! As I was told that I would have to wait until the loan was paid in full for a refund. The loan was paid off in August 2012 and I called for my refund? Don't even ask how many phone calls I made as each time I would have to repeat the whole story over again and you just get sick of hearing that we have no record of this? No one in your company took any notes??? To bad that your dealership has no clue of what they are selling or for that matter no clue on how to correct the problem!

F150 lover

5 de nov. de 2012

We originally went to look at a used vehicle at Sun State Ford of Orlando and noticed a brand new F150 whilst their. The sales guy Jay was very helpful and friendly and not in the slightest bit pushy at all, unlike another dealership we have visited earlier in the day. He was very knowledgeable and gave us all the information we needed, what a great guy. Anyway we ended up purchasing the new one and Jay fought hard for us to get the best deal. All the staff we dealt with that day and since on the phone or via email have all been the same and are a real credit to this dealership. No heavy sales tactics but their to give you all the information you need when they are asked. What a great team. We would definately be recommending them to family and friends alike. Thank you Sun State for such an easy transaction.

Orlando

5 de nov. de 2012

I've brought the car in twice but they have always shown great customer service.

dolores garnett

3 de nov. de 2012

We were in and out in a short period of time with out cost to usCustomer service was very friendly and got my car funished right away

gator

3 de nov. de 2012

When we first came to Sunstate Ford we Knew exactly what we were looking for before we got there.Because we have Purchased a New Vehicle from Sunstate Ford Before because we always get Top Notch Service and the Customers Service and Sales Personnel are always willing to go that extra step to ensure that we are taken care of from start to finish. And i will always come back to Sunstate Ford because of the Great service and Friendly Atmosphere.

big dawg's wife

3 de nov. de 2012

We live in the Panhandle and always try to do business locally. However, our dealership was less than helpful. On a fluke, I emailed Mike Abbott at Sun State. Within a week, he had the Mustang convertible that we were seeking with the incentives and price that clinched the deal. Everything was done online and by phone. When we arrived at the dealership on Saturday morning, the entire process (we took advantage of the Ford finance package) took less than 3 hours. Great customer service and organization! Also recommend the exterior protection package-- makes love bug clean up much easier!

gold ford

3 de nov. de 2012

have been in for oil changes several time , service people are friendly area is clean

Sam in Winter Park

3 de nov. de 2012

As most vehicle buyers I dreaded the expected encounter with car salesmen . What a misconception. From the first encounter at Sun State through out the entire purchasing process I was constantly impressed with everyone striving to make me comfortable, at ease with the process. I have never dealt with a more professional, knowledgeable group of people than the Sun State staff. The sales agent, Manny, treated me with respect and patience. He never did the old "High Pressure" routine on me. He answered questions, offered suggestions and assured that I fully understood each step of the process. A true professional, honest gentleman who was obviously more concerned with my buying satisfaction than the selling of a vehicle. To save writing space, please consider the same above statements as being applicable to every person I met during the buying process; Especially Chris, in finance and the gentleman in the accessories sales office. In short, I am sure anything can be improved, but I am hard pressed to to find any areas that your Sun State staff need to improve in. I take this opportunity to thank them for the easiest, most pleasant and satisfying vehicle purchase I have ever experienced. Sam, owner of a new 2013 Ford Explorer from Sun State Ford Dealer.

siggsassy

2 de nov. de 2012

The lady I dealt wit (sorry I forgot her name) absolute perfect customer service.If all your employees were like her you would be the perfect dealer.

Jestellh

2 de nov. de 2012

Right vehicle at the right price! Very responsive sales crew. Found vehicle on Internet and was contacted immediately by Mike Abbott. He was very knowledgable and did a great job.

KathyMonk

2 de nov. de 2012

was able to buy the car that had just come in seller was wonderful overpaid and got a quick refund, nothing else to say went there drove the car one onlt paid cash went home haven't went back there or called there suppose I'll not win then

SaraJ

2 de nov. de 2012

Ever since I bought my car at SunState, the employees have established in me a great sense of trust. When I got in an accident, the only place I wanted to go to repair my car was SunState, and they more than took care of me. I always go there for any service that I need and every concern I have, and I'm always satisfied. Their service department does the best job at the best price, and they are fantastic at keeping me up to date with anything going on with my car. I absolutely recommend SunState Ford. At first, I thought I'd only ever go there once, to buy the car, but now I'm a regular.

Stacey Rime

2 de nov. de 2012

I love sun state ford. Service department is wonderful. Stacey is the best in the service department. She has always been honest how long my car will be in. Other dealerships tell you an hour and they end up running 4. If I have no one to pick me up and if it was going to be a long period of time. She always made sure I always had a way to get home or mall or anywhere necessary. Love the caring!The service department has always done a wonderful job of maintaining my vehicle as well as my family's vehicles. I have stopped buying vehicles from other dealerships because of the service department. I have also sold many vehicles soon after purchasing and bought a car where I thought would be acceptable. I have bought several cars from sun state and have referred many due to there excellence. Thank you sun state thank you Stacey

timlynn

2 de nov. de 2012

Great dealership with friendly people and a great service department. I take my truck here but I did not buy it here. Next time I think I will reconsider.

Uncle Bob

2 de nov. de 2012

Sun State Ford offers exceptional sales, service and a realistic caring atmosphere. They offer options that meet your needs and finances. I would not buy anywhere else! I have recommended this dealer to friends and family on many occassions and they have all walked away with the same opinion as mine.

Ed209

2 de nov. de 2012

bought truck, rains came, truck leaked. no one can fix truck at dealership, someone comes every tuesday to fix this kind of stuff... truck full of water for a week, seats discolored. not happy...

Sandy

2 de nov. de 2012

We were in Florida for vacation. Our car broke down in Tennesee on the way down. They found some other issues and we were concerned with driving all over the state and then back up to Illinois. The process took almost 7 hours. They said we would get charged about 150.00 if we didn't have the title. I said it was at home and would send it. They said ok. When we got home it turned out they charged us the money anyway. They then said they'd give me a refund since they recieved the title. They never gave us the refund. They lied.

Joseph

2 de nov. de 2012

Already sent one review didnt hear back. The paint on the door handle has some how peeled off. I paid for the body protection about $400 bucks. But got the rin around at the body shop. Sent this estimate here, come back later. No the service I was expecting and told I would receive at purchase time.

Escape Enthusiast

2 de nov. de 2012

I love my new Escape. I dreaded buying a new car, but Sunstate Ford made it a breeze. I would recommend them to everyone.

Car Girl

17 de oct. de 2012

Don used to be my go to guy in the service department and he was great. I wasn't sure that someone would be able to fill his shoes after he left. Stacy has done all that. She understands my time constraints and gets me in and out quickly. The pricing at Sun State is very fair and the quality of work is great. This is the only place I service my Explorer. Thanks!!

Freddy Ruiz

10 de oct. de 2012

We had been searching for a car dealership and we decided to make a stop at Greenway Ford, which was a big mistake and left us with a bad taste in our mouth. After a few days we decided to take another shot and ended up at Sun State Ford. There we met with Joe Faiella, and from the get go, he was very caring and listened to our needs. At first after going back and forth, we were not able to get the loan that we needed with the budget that we had submitted, but Joe told us that they would keep on searching and would give us a call. When we left, we felt sad because we thought they were never going to give us a call back. Well, we were wrong! Joe called the next day and they were able to help us and we got our new car!!! Joe Faiella went that extra mile that we never thought that any dealership would do. Their staff and professionalism reach the peak of excellence and rewards. I would recommend anyone to Sun State Ford!

Truck Guy

7 de oct. de 2012

Bought a used truck. They were great and took good care of me.

Honda Lover

5 de oct. de 2012

I was very weary at first going to a dealer because most are just trying to get you into a car. Mustafa greeted us immediately after we pulled in and helped me look at the car I had previously seen posted online. He was very helpful and the overall customer service was superb. I was a little disappointed with the buying process because we waited for 2 hours while they talked with banks about rates. Overall, it worked out. I got the car I wanted at a decent rate that I'm happy with.

I like my truck

3 de oct. de 2012

Very knowledgeable and friendly Thank You for a good job!

Very Happy Buyer

2 de oct. de 2012

After 6 months of shopping around for a good deal on the car I wanted, I noticed that Sun State Ford had the car I wanted for an awesome price. I went in for a test drive, and liked it a lot so then the negotiations began. Terrence and his manager bent over backwards to get me as close as possible to the number that I wanted to pay. After closing the deal, I went home and noticed a problem with the cd changer which wasn't apparent at the time of the sale. They called me the next day to make sure everything was still good with the car, I told them of the cd changer, and they told me to bring it in and they'll fix it no questions asked. I now know why they're so highly rated!

Angela Jackson

28 de sep. de 2012

Cecil gave us excellent service. Pleasure to work with. Explained things very well. Exceeded our expectaions.

Fred Badcock

27 de sep. de 2012

My experience here at Sun State Ford went over and beyond our statisfaction as a customer. Cecil was Superior with his outstanding representative Customer Service. I will buy again at this dealership and recommend Cecil at any given time. For he truely made me feel like part of the family.

Steve S.

27 de sep. de 2012

We live out of state. Found the 2013 Mustang Boss 302 at Sun State. The best buying experience we've ever had. We completed the purchase over the phone. Ian, the Sales Manager had all the details of the transaction completed as he promised. Because it was an out of state transaction, we needed the help of the office staff for sales tax, etc. Kathy Borak handled that for us in the most professional and timely manner. Decided to purchase additional items for the Boss, Solomon in the Aftermarket department handled that without any hassle. Service Manager, Brad and advisor Paul also made sure the vehicle was properly ready at delivery. Once we arrived at the dealership, Charles in the Finance Department finished all the paperwork introduced us to the new online closing procedure, which we really appreciated. And finally Maurice Belt our salesperson really made the delivery special with his in depth knowledge of the Mustang and all of its features. A great experience and we will definitely come back to Sun State to purchase our next vehicle.

Happy Buyer

27 de sep. de 2012

From beginning to end this experience was first class. I signed up via internet with a courteous person named Cassandra. She set up my appointment at the Sun State Ford Dealership. I walked in and was met by Terrance Lee who was a gentleman. We looked at cars and I picked out what I wanted in the price range that I told him. I completed my paperwork with Kevin Novak with my keys in hand. I would tell anyone to buy here. Great Job!

Lunide D. Keyser

27 de sep. de 2012

My experience at SunState Ford was exactly what was advertised F.R.A.N.K. More importantly, with the knowledge and skills Cecil has he made the car buying experience effortless. Cecil not only built a strong rapport with me but also with my husband. I felt extremly comfortable and trustworthy, that buying a vehicle at SunState Ford would be in the best interest for me and my family.

Chris R

25 de sep. de 2012

Bought my used Mazda and have my service done there and have great service and no hassles since I been there. I will buy my next car due to the fact that I hate dealing with car dealerships that tend to be dishonest

Jerry Walsh

24 de sep. de 2012

Sunstate is the best dealership I have dealt with in the past 20 years. I just wished I hadnt given so much business to Greenway in the past.Live and learn

Paul Bell

23 de sep. de 2012

Sunstate Ford is a great dealership. We are back again looking for another car. Cecil Silva our salesman is great!

Cindy

23 de sep. de 2012

As always, Bob Mitchell in the service department did a superior job and in a timely manner. Sunstate Ford rocks and I recommend them every chance I get for their great staff, service and integrity.

Wendy Jacobs

23 de sep. de 2012

I went to 5 car lots before I came into Sun State Ford. Cecil Silvagreeted me in the parking lot and showed me the 3 vehicles in was interested in. No pressure, no hassle. I left that night with my new Escape. Cecil was very professional and patient. I had such a goodexperience that I have sent him two referrals. Both of which also beenvery happy. Addionally, the service department has been quick to helpme with my routine maintenance and oil change. I am very happy I foundSun State Ford and will continue to do business with them.

Dirt bike enthusiast

22 de sep. de 2012

This place was amazing. Terrance Lee was such a great help, I couldn't have gotten such a good deal without him.

Careatha (Caritha) Z. Allen

22 de sep. de 2012

Cecil Silva was and is so professional,patient and courteous. He was so patient in assisting in choosing the right vehicle within my price range, he walked me through the process with ease. I have not purchased a new vechicle since 2001 and that is a big deal with me. He is definitely A real Angel from Heaven. HIGHLY RECOMMEND!!

stacie and andy misiek

22 de sep. de 2012

Cecil Silva provided us the superior service on the purchase of both if our cars..with the est deals ever...

Shannon McDowell

21 de sep. de 2012

Cecil Silva was so wonderful in helping me to figure out what works best for me. He had great answers and helpful ideas. We will be working together again some day as I want him on my team when making a decision about a car. Thanks Cecil and Sun State Ford for providing me with confidence and comfort!!!!

Pedro A. Serrano

19 de sep. de 2012

Cecil Silva was my sales men in helpme getting my dream car. I was looking for a Ford Mustang for more than 10 years. But it has to be right at the right price and Mr. Silva was the person who made it happend! I recomend to anyone Mr. Silva. Thank you Mr. Silva and Thank You Sun State Ford!

Jdawg

19 de sep. de 2012

Had a great experience with Karen. Gave me best price with no hassles. Very knowledgeable and friendly.

Darth

18 de sep. de 2012

Good evening Brad, My experience in buying my 2012 FX2 F150 was very good. Gino was my salesman and he did a very good job. When it came time for the 5000 mile checkup I called to see if it could be done on a Saturday and if I could make an appointment. "No appointment needed just bring it in". So Saturday I get there at 8am and the only service writer that was there told me it would be about 2 to 2 1/2 hour wait. Saturday is the only day I have to get things done I need, so I could not wait for almost three hours. I planned my tuesday so I could stop by first thing and get the truck in. I arrived at 8:13am (yes I was watching my watch) and while you have four service desks up front and two down the side, they were all empty until 8:22 when a man sat at one on the side and told me that he was fleet and some one would be there shortly. Then at 8:28 one service writer did walk in and assist me. After that I must admit the truck did get in within 11 min and was back out in 20 min. For being the first time servicing the truck, the service experience while not being terribly bad, was not one that was as good as the sales experience. Thanks for the opportunity Peter L. Dawson

3dogdad

18 de sep. de 2012

MY BUYING EXPERIENCE WAS EXCELLENT. THEY WERE VERY FAIR IN ALL ASPECTS.

fiesta guy

18 de sep. de 2012

Bought my Fiesta here and have always serviced it here. Good service and good service rates. Free WiFi in the waiting room too!

Acastan

18 de sep. de 2012

Bought my Mustang from Sun State Ford the entire experience was fantastic. In fact the deal was worth the over 200 mile drive from Miami. Once I got there everything was ready no hassles I received the most from my trade as well. Vehicle was ready, sales person took the time to explain all the features as did everyone else in the process. Highly recommend them for any Ford purchase

robert

17 de sep. de 2012

I WOULD BUY A CAR FROM THIS DEALERSHIP BUT AS FAR AS AFTER MARKET SERVICE I WOULD NOT RECOMMEND THESE GUYS.

OctaneAcademy Racer

17 de sep. de 2012

Great buying process. Great Financing. To be quite FRANK, it was GREAT!

Tommyc

17 de sep. de 2012

I went to look at a used Mustang and found a deal on a new one that I couldn't pass up. I LOVE my mustang!

Jay'edge

17 de sep. de 2012

Paint around driver door handle is fallilg off,I have the protective factoryt coating, still i was given phone to call for work order. salesman said theytake care of everything.

New Ford Owner

17 de sep. de 2012

Sun State Ford, and my salesman, John Higley, provided a seamless purchasing experience. This was the tenth dealership I visited, but I wish it had been the first. I was treated with courtesy and respect, there was no hard sell, and I believe I received a fair deal. I had previously owned Toyotas and Hondas, but I couldn't be happier with my Ford Fusion. I would definitely purchase there again.

Retired

17 de sep. de 2012

The people and follow-ups by your company are unsurpassed by any other car dealer we have dealt with. We will not hesitate to bring our business back when we are ready for a new vehicle. Thanks !!!

bgrzanich

16 de sep. de 2012

I bought a 2011 F250 and am happy with the price I paid. However, at delivery I noticed the rear tires were very very worn. I salesman told me during the test drive all tires would be at 80%. The back tires were no more than 25%. He went to the boss and came back and said they could not drop the price but they would sell me the tires at dealer cost. I did not ask what that would be but assumed it would be less than I would pay on the street. I was very wrong. A few months later I called the dealership and ask what my cost would be since they needed to be replaced. It was more than than I would pay at most tire stores. I was not happy. I am not sure I will return. In fact I also had a free oil change but threw that away also. I wont drive down again for service.

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16 de sep. de 2012

We went for an oil change at Sunstate Ford in Orlando. Stacy was our customer service rep. Stacy was professional, and prompt as she always is whenever we go there for service of our vechiles. Thank You!

Martial Artist

16 de sep. de 2012

We were able to get the items we wanted on the used van and at a reasonable price.

Pauline

16 de sep. de 2012

The best customer service in Orlando. I dont go anywhere else.

bishkek

16 de sep. de 2012

I have have many cars and had them service over 30 years. I have never had the wonderful customer service that your service department offers. They go out of their way to make sure that everything is taken care of and completly discussed about what is neede to be done and what had been done to your car. Why go anywhere else!!!!

Explorer GG

15 de sep. de 2012

Service staff greeted me promptly upon arival. They were fast and clean in getting my new Explorer serviced (oil change packages). I purchased my Explorer in Texas and there was no hastle getting the info in the system. Thank you!

Mustang Linda

15 de sep. de 2012

I purchased a Candy Apple Red 2011 Mustang just after they came out. I had a horrible experience with another Ford Dealership but found that Sun State Ford bent over backwards for me. I'm so glad they added internet service in the Service waiting room. Everyone has always been so friendly. They send me emails to remind me of service and discounts. I would highly recommend Sun State Ford!

M.W.J.

15 de sep. de 2012

My vehicle was in an accident & repaired at Sun State Ford in the Collision Center,I was told my vehicle would take 7 days to repair & it was ready in 4 days. I was so happy with the service I decided to trade my vehicle in & purchased a new car. Excellent people & dealership. I'm a customer for life & so should you !!!

FORDman

15 de sep. de 2012

In the past we always purchased at Don Reid but we had a less than stellar experience there this time so we decided to check out Sun State's inventory on-line. That was when we found the nifty feature of being able to have our questions answered in real time by Karen through their chat option. We were able to get the info we needed without that "I need your name, phone number, address, social security number, first born, and eternal soul before I'm willing to give you anything" mentality that you get at other dealerships (namely Greenway Ford, who we also, sadly, gave a shot to - won't EVER make THAT mistake again) - after having the hassle free experience we did on the website we ultimately decided to go with Karen and Sun State. She had everything ready when we got there and it was, quite honestly, the most seamless car buying experience I have EVER had and I've bought quite a few cars in my time. Kudos to Karen - she truly does ROCK!

Ford Man At Heart

15 de sep. de 2012

Having been a customer of Sun State since the 1980's with the purchase of a new ford Fairmont trading it in 1990 for a F150 XLT Lariat pickup which they try to buy because it's in very good shape thanks in part to the service that I've had and my personal maintenance with parts from the parts shop. They were always helpful and timesaving and I've also added a 2006 Limited Edition Expedition to household. I broke away from ford in 2010 and got a Miata X5 Hardtop convertable because I wanted something small rearwheel drive and convertable and ford didn't offer one. I loveit and I still love my ford trucks, they're the best.

FiestaS

15 de sep. de 2012

I went to a couple Ford dealerships before finally stopping at Sun State Ford. The other dealerships treated me poorly and acted like they didn't want to sell me a car. Not Sun State Ford. They treated me with respect and did everything they could to sell me the car i wanted. They were great and i'll definitely be back.

James

15 de sep. de 2012

Been a long time loyal FORD customer and have 100% trust in SunState Ford and Ian Riding and his team--the best--PERIOD FOR YEARS AND YEARS. Both my children are FORD owners now too!

Tony O

15 de sep. de 2012

Excellent, will go to Sun Ford first when I am ready to buy another car

Sandy

15 de sep. de 2012

The people were nice but it took 6 hours to purchase the car. We did not have the title with us and were told there was a charge if we didn't have the title. Since I could get it to them, they said they wouldn't charge us for that. Well, they did. They said they would return that fee after we sent them the title, and they received the title but did not return our money. We were out of towners in a predicament and they took advantage of that.

Skips

14 de sep. de 2012

This is the third new car I have bought from Sun State and in every case they have treat new great. Cecil was my salesman this time and he did a great job helping me with sync. The credit department was great with no hard sell. The service department is great place I get my oil changed there and maintaince.

Former Sun State Customer

14 de sep. de 2012

I have purchased 2 vehicles from you. The buying experience through USAA was great. The Service Dept. leaves much to be desired. 2-1/2 hours to get the oil changed and tires rotated is unacceptable!!! There was nobody at the window to pay and a Service Writer checked me out.To his favor, he comped the service. I don't want free things, just good service. I will not be back for service.

Thrifty Shopper

14 de sep. de 2012

My brief review would be to encourage anyone purchasing a Ford to make sure and visit Sun State. They addressed all concerns pre purchase, and have gone over and above service after the sale. I have three dealerships closer to home and I go out of my way to visit the Sun State Dealership. If you just need service and not a purchase, they are a dealer that you can send your mother to for repairs. Honest and Trustworthy.

BlueFalcon

14 de sep. de 2012

Quick service, no pressure. They allowed me to take my time and really look over my vehicle. I greatly appreciated all of the little services they have to help my car buying purchase be fast and very pleasant.

Realestate Tycoon

14 de sep. de 2012

I went to Sun State Ford with my mind set on a 2011 still new ford ranger. When I got to the lot I saw the little ford ranger I had seen online. I then looked at the Ford F-150 and that was it for me. I went in and bought that new truck without even a test drive. Everyone in the place was very helpful knowledgeable. I was down the road in no time flat. Thanks to everyone for the experience.

Ford Lover

14 de sep. de 2012

I had a pretty good overall experience when I purchased my 2012 Ford F150 FX2 in August 2012 however it almost didnt happen. I live approximately 1 hr and 40 mins away and had called numerous times the day before to verify the truck I was interested in was still available. Each time I called I got routed through their automated system with noone picking up on the other end. I then left voice messages with both the finance department and the sales department and noone called back. I then decided to drive to Orlando to see if they were still open or what. They apologized but there poor phone system almost cost them a sale. My salesman was Terrance Lee who did a fine job but seemed quite nervous. I later found out that I was his first sale. All in all Terrance was great and would call on him again in the future. Brandon Ford has always been my dealership but Sunstate is right up there as well.

Car Guy

12 de sep. de 2012

My sales guy Cecil Silva has been our go to guy for new purchases! Have bought 3 new cars from him. Great guy go see him.

Mario

12 de sep. de 2012

Cecil Silva is the best in the sun state... Will be back next year when my son turns 16... Thanks, God Bless

Tracy

12 de sep. de 2012

My experience at Sun State Ford was a pleasure. Cecil Silva, the sales consultant was wonderful, making sure everything was done timely and to my satisfaction. I would recommend Sun State Ford to anyone if they want great service and a caring staff.

Patrick

10 de sep. de 2012

This by far is the best ford dealer in Florida. Their prices are very reasonable and stock quality cars. The most amazing sales person works here. CECIL SILVA you rock! He is so very welcoming and treats his customers like family members. I will buy every car with him. Even if it's not what I wanted initially. He always gives you the best deal. Also, the manager of new and used cars are all great. To finance department, service, and even detailing department. I'm speechless. No hassle no worry car buying experience, go to Sun State Ford. Look for Cecil! AAA++++ employee.

Princessi

10 de sep. de 2012

For any car related need new, used, repair Sunstate Ford is the place to go! Ask for Cecil! He is the best, you can't beet friendly honest service! Thank you for everything!

SUV Enthusiast

9 de sep. de 2012

Terrance did an excellent job and was the deciding factor for the purchase. I've been a customer at Sun State for a few years and will continue to do business here.

Mid Life Man

9 de sep. de 2012

This past July, I finally had enough of my teenage daughters complaining about sitting behind me with not enough leg room when we went out as a family. (We owned a Cadillac SRX at that time.) My wife said we should try the FORD FLEX as she had heard it has as much leg room in the middle row as the front seat does when the front seat is all the way back. We arrived and were introduced to Earl, from Jamaica. He is helpful, far from high pressure, yet invests the time to help you decide what is right for you. We were also introduced to Ian, his sales manager. Ian is also a straight forward person. He was open and forthcoming on what FORD and SunState FORD needs and what he could offer to help get us into a new car. We tried a new FLEX but couldn't make the numbers work. Without being dropped off to a different sales person, Earl stayed with us and was just as helpful with the used as with the new cars, as we began to look at gently used FLEX models and F-150s. We took home a gently used FLEX and couldn't be happier. Enough so, that I went back this past week and purchased another FORD to replace my car(a NEW one this time) with Earl and Ian. The most valuable thing I can say about SunState FORD is, I didn't feel violated and actually had no worries of being deceived when the process was complete.

Happy Car Owner

8 de sep. de 2012

I have been dealing with Sunstate for several years and have always experienced the best customer service. This is as no hassle as it gets! Everyone was very friendly and quick to help in any way possible. Cecil was my sales consultant today and he made things quick and easy! I highly recommend Sunstate Ford!

Happy Ford Owner

7 de sep. de 2012

Jay Valerio made us feel welcome as soon as we arrived. He was extremely helpful, finding exactly what we were looking for. There was no haggling; we just told him how much we wanted to spend, and he found the perfect car for us. Thank you Jay!

KauaiGirl

6 de sep. de 2012

Started car shopping about a month ago on the internet. Finally decided to get pricing. Started working with John and Karen. Went in for a test drive on Labor Day weekend to ensure that's the type of car I wanted. I did. They didn't have the color - so they went looking . . . finally got my car Tuesday evening. Very courteous team of people from John & Karen (Internet Sales), Kevin in Accessories and Charles in Finance, who helped with the % rate on the loan.

happyedgeowner

3 de sep. de 2012

My experiance was a good one, I hate shopping for cars but today was a good day. Earl was professional and knowledgable about the product. I would buy again from the facility.

F150 Platinum

3 de sep. de 2012

Very easy experience and great service with Terrence Lee

Disnyfrek

2 de sep. de 2012

No hassle sales team. You know what you're getting up front! Well done!!!

Orlando

2 de sep. de 2012

Everyone was nice till it came to trade in value on my car.They could made the deal happen they did. Not want to sell me the car I wanted. I was ery unhappy.

Tyler

1 de sep. de 2012

Terrance Lee was a great salemans. Very patience and knowledgeable.

Carbuyer

31 de ago. de 2012

Manny Depina has helped my brother-in-law and now me with purchasing the right vehicle for our family. I'm very satisfied by his approach on choosing the right car that would satisfy our daily needs, also he gave us all options and even helped us with finding car insurance company. I highly recommend Manny to anyone who is looking for a right car at a right price.

BlueNgoldMustang

30 de ago. de 2012

I have the ford-partner xplan. Sun State worked with me to get through the process very easily. They went the extra mile in getting the car and rate I wanted. Ask for Karen, she was no-pressure.

Christcitrus

18 de ago. de 2012

Johnny Prosser was very helpful and patient with me during this transaction.

scyzzo

28 de may. de 2012

I took my car to Sun State Ford body shop after an accident to get the driver window replaced, driver door and rear quarter panel painted. They (Sun State Ford) charged me about $1200, which was fine since insurance was covering it. They charged for specifics like removing and re-installing side molding, which they never did. They taped it off and painted over it. They got paint on the bottom of the molding and on the weather stripping of the rear window. When I first saw this I asked for a refund for what they charged for and didn't do. The body shop manager said something along the lines of. "Our guys only get paid so much to do the work..." Refused to refund my money but gave me a $50 gas card. The next week when I was washing my car looking it over in detail the antenna fell off. I found out that they broke the antenna base and super glued it back on leaving some glue spots on the roof. I talked to the general manager she forwarded me to the body shop manager, I believe his name was Jose. He apologized, gave me a new antenna base and some money to buy a new antenna. I've also noticed they didn't paint the entire door as there were chips not painted at all. There were chips that were painted and not filled. The paint is chipping off still and a few runs along the door jam. It looks like they just painted over the old paint and didn't prep it at all. My current concern is when I roll the window up there's something inside clunking. So I'll have to take the panel off and see what else they broke. I drive a 2002 Ford. I took my Ford to a Ford dealer because I thought they knew how to work on a Ford. This is by far the worst experience I have ever had with ANY business. It's not that they made a mistake, that's understandable. But LYING up front about what you're being charged for and not doing it. Damaging a customer's property, hiding it and hoping they won't find out. These things are unacceptable and inexcusable and no way to run a business. Every car in my household is a Ford. I used to absolutely love Ford. How GM and Chrysler failed and needed a government bailout but Ford didn't was something to be proud of. Because Ford had integrity and stood for doing what's right. Not just anyone should be allowed to sport that blue oval and clearly these people should not.

sweetums1

28 de may. de 2012

Went to buy a new 2013 Explorer, Ron the salesman was great. The sticker price was $39000.00.I have bought many new vehicles but have never delt with one that was unwilling to negotiate the price. I know they are able to sell vehicle close to dealer invoice price but the sale tactics of going back and fourth with the sales or finance manager is a big turn off. they know what the bottom line is. I did not appreciate the tone of the sales manager or finance manager that came in to talk to me. A long story short a bad bad experience. Went to another dealer got same vehilce minus navidational system (720.00)invoice sitcker price for $34000.00.

vballgrl0303

21 de oct. de 2011

07-2011 to presentI purchased a car, a 2009 Dodge Caliber, the end of Jan 2011. I was told by Marcos that the car had a 75,000 Power train Warranty. In July the transmission started acting up. I went to Dodge and was told that the car never had a Warranty due to the fact that it was sold to enterprise. After getting no where with Chrysler I called Marcos leaving several message over several days and never getting a call back I called again and told them I would wait on hold. He (Marcos) asked me to bring the car in ( an hour and a half from my home) for someone to look at. I took it in July 29th. The service department looked at the car and confirmed that the transmission was in face slipping. The service manager asked if I would be willing to get a different car, I told him it did not matter what I drove as long as my payments were the same and it was the same year as mine or newer. The service manager said that he needed to talk to his boss and he would call me on Monday. He (the service manager) had Marcos call and said that He would like us to come in to look at cars. We again drove and hour and a half to look at cars. After 5 and a half hours We were told that they just couldn't get the payments where they needed to be and would not come down on the prices to meet our current payment. My husband and I were asked in to the Used Car office and met with Ahmed Hannaoui and Dan Napoleon. They said "we have done all we can and we are a no haggle dealer and we can not change the prices". They then asked if they could have a week to look for cheaper cars. I agreed and they said they would call in a week. They did not call and I called them several times before I got and answer. They could not find anything and asked if they (Sunstate Ford) replaced the transmission would We be happy. I agreed as long as it was replaced with a new transmission and the transmission had a warranty. Dan said that that would be fine and he would confirm with his manager. Marcos called me several days later and asked that I bring in the car to get fixed. I agreed and asked if I would be provided with a way to get home. Marcos confirmed that Sunstate would pay for the rental. I Dropped the car off Aug. 6th, I'd left my insurance papers in the car by accident and went back to Sunstate to get them. Sunstate had already taken my Car to Orlando Dodge and referred me to Leland Riner to get my paper. I spoke to Leland and he advised that as soon as he got the go ahead it would take max a week to repair and to call him on Monday. I did Call and he said that Sunstate took the car back they said it was too expensive. I called sunstate and asked Dan what was going on and what should I do as the rental was only for a week. He said hang on to the car they are looking for somewhere else to repair it but that they purchased the Transmission from Orlando dodge that someone else would be putting in in. I called the next week and they were still working on it. Dan said he would call me. I finally received a call from Marcos saying My car was ready when could I pick it up on Sept 29th I told him I could come by in the afternoon around 3 on the 1st. By 2pm he was calling asking where I was and If I was coming. We picked up the car as agreed on the 1st and returned the rental car. I asked where it had been fixed and for paperwork to document the repair and warranty. I was brushed off by Dan stating he was not involved with the repair and he would mail the papers on Monday the 3rd (as of 10/21 they have not been received). On 10/24 the car started making strange noises and I had it looked at by a mechanic. He stated that it was NOT a new transmission and that it was having issues and appears to be slipping again. I called sunstate and asked for Marcos, he said to bring it in and I asked again about how I would get home if they kept it. He immediately said "wait I am transferring you to Dan." Dan answered and I told him who I was and asked again about the paperwork and told him that it was acting up again and why it was not a new transmission. He said "I never said it would be new, I don't know who fixed it there is no warranty we have done all we can for you going above and beyond, steadily raising his voice." I told him that he did not need to be rude but that it needed to be taken care of as it was not new and 3 weeks should not ruin a just installed transmission and said I would contact the general Manager. Said Goodbye and hung up.

Truck girl

19 de ago. de 2011

I bought a used Escape from Sun State Ford and it was a great experience. It was no pressure, a good price and nice people. Their service department is wonderful. I have my truck serviced there and without fail they get it right everytime. The service advisor Don is one of the best. I have referred several people here and they are also all happy. Thanks!

sshephard

9 de jun. de 2011

I love love love the service department at Sun State Ford! They get it right the first time and the wait is always quick. I did purchase from them a few years ago and like the service department, they were spot on. Great service, inventory and pricing.

jkettman

21 de mar. de 2011

I wanted to let you know that I have had the best experience with my purchase. I used to be dedicated to Nissan, but after my last experience buying from Celebrity Nissan I decided to look into other brands. With the quality that Ford has been putting out in recent years, I thought why not give it a try. I am very pleased with my purchase and the excellent service in which I have been given by Rich and the rest of the staff. I actually feel like a valued customer instead of the $ sign. I cant thank you and your staff enough for making this recent purchase one that I will never forget and I will definitely be back.

mycarreview

21 de mar. de 2011

I have bought 4 vehicles from Sun State in the past 8 years. They have always been honest and upfront with me. Marcos DeSouza in used cars always gives me fair numbers and makes dealing easy. Quite a few employees are multi-lingual and it is always comforting to talk to someone in Espanol.I have sent many family members to Sun State to buy vans and trucks and each person I have sent always thanks me for the introduction. I am very happy with Sun State Ford and will continue buying cars from them. R. Morales

hsidhu

18 de mar. de 2011

My first experience with Sun State Ford was when I was moving to Detroit. Rich in Sun State's Commercial department helped me for a few weeks by ordering my brand new Explorer to the exact specs that I wanted. Not only did he order the unit but he had the vehicle shipped to a Ford dealership near where I was going to live. All of the paperwork was handled in a professional and timely manner. Where Rich went over the top and I thank him to this day was that he suggested to have a remote starter installed in the vehicle. When I would be getting off shift I would click the button on the remote and have the car warm up for a few minutes before I came outside to drive away. At temps close to 0, this put a smile on my face many a day. I have since sent many of my personal friends including my sister to buy their cars from Sun State. Keep up the good work.

robbies

15 de mar. de 2011

Sun State Ford made my car buying experience truly amazing! I am from Canada and have a vacation home in Orlando. I wanted to get my own vehicle instead of renting one. Sun State had a slightly used Lexus SUV on their website. When i called to inquire about it they were extremely easy to deal with. They explained how to transfer funds and handled my registration. The service department was very fair on pricing and did not try to over sell me on parts. Upon delivery, the car looked brand new. It had been thoroughly detailed inside and out. The whole experience was great for me and my family. I would highly recommend this dealership even if you are out of state and need a vehicle you are in luck! Thank you Sun State!R.SVancouver, B.C. Canada

Linh Nguyen

13 de mar. de 2011

i think the service was great and i really like the people who worked there.Everything was done right and i didnt have any problem so i would recommend it to all my friend that i know who needed to get their car done. it is a best place 2 go if u need sumthing done with your car !!!

AdamB1

13 de mar. de 2011

I had gone to a few stores before I bought my F-150 Crew from Sun State. Some places asked for all your personal information before you could even look at a car, others were just too pushy. What I really liked about Sun State was that I was able to look at all the trucks without someone hounding me. When the salesman did come up he was very cordial and gave me my space to talk to my wife and family. When we picked out the truck, Cecil came over and took us for a test drive. When we went inside to do business he gave us some options that worked within our budget. Within an hour we had signed the paperwork and were on our way. We did make one stop in customer care and decided to add on a spray-in liner. The guys in that department did a great job following up to make my spray liner appointment. Cecil even came to my office to pick up the truck and later to drop it off. I really enjoyed the extra service. I will do business with them again.

EDL72

11 de mar. de 2011

I recently went out to find a Used car (which I was not looking forward to). After 2 min. of meeting J.P. (John Prosser) all of my fears were eased. He took the time to listen to my needs and help me find the right car for my family. He poited out the Certified pre-owned cars which come w/ a full warranty and still thousands less than new. When it came to the pricing it was as if there were no hurdles to jump over all options were placed in front of me for me to choose the best terms for me. I love my new Ford Fusion, and look forward to doing buisness at Sun State Ford again in the future.

lillysun28

10 de mar. de 2011

I went with my husband to Sun State Ford to inquire about some accessories for my van. Kevin in Customer Care took the time to explain all our options and helped us get what we wanted for the budget that we had. When we came to pick up our van, Kevin was not there but Solomin, who also works in that department was able to deliver us our van and spent another 25 minutes explaining all the features. It is very rare to see someone who takes that much time to help someone who wasn't even their customer. I would recommend this store to others and especially the customer care and accessories department

jmk11

8 de mar. de 2011

I had the pleasure of dealing with Mr. Jose Collazo at Sun State after my daughter wrecked her car. They did a fantastic job of repairing the vehicle, and did it on schedule. I was very impressed with the quality of the work as they had to match the existing paint color because the Insurance company wouldn't pay for a complete paint job. I would highly recommend this Company to anyone, they are very professional.J.K. Winter Park, FL

critd

7 de mar. de 2011

Sun State Ford's Customer service was wonderful and they were very friendly. My wife and I are extremely happy we chose this dealership to purchase our Ford Edge. We will definitely in the future be returning again when it's time to buy a new vehicle.

Jake5426

16 de feb. de 2011

Have had two experiences, service or accessories anxious to sell you unneeded parts or service and blow you off. Original problems never addressed. I have bought two vehicles there, and have two sons who are also customers, but next vehicle will be at another Ford dealer.

bythemouse

18 de feb. de 2010

Mike Abbott was patient, understanding, communicated well, and worked with us to obtain the best deal possible on a new 2010 Mustang GT. He helped us find the exact car that we wanted and worked out a dealer trade to get that car on time and at the price we wanted it to be. KUDOS to MIKE!

Adrian12466

9 de dic. de 2007

I purchased my 2007 csgt Mustang from this dealership the sales of the vehicle was not a bad experience, HOWEVER the body shop and it's staff do not take any pride in the work that they do. I had extensive body damage due to an accident. First of all the dealership should not have even attempted to even try and repair ny vehicle. The structure had severe damage and they assured me that they could supposedly straighten it back to fords specs. HA...HA...HA, The body shop manager specifically told me that they would fix it like new and proceeded to advise me just to trade it in and not reveal any of the body damage to whichever dealer I traded it in to as the carfax report would not be updated for approximately 3 months. Not only could I not do this but even if I chose to be as unethicle as he is they did such a terrible job with the structure and fender alignments that even a rookie mechanic could see the damage. Shame on them for putting me back in to an unsafe vehicle just for the sake of collecting insurance money for unsafe repairs.

JoeinOrlando

9 de feb. de 2006

I too had an unfortunate experience with this "Bait and switch" car dealer, their internet ad read 13,860.00 "our everyday low price,but after test driving the truck we were told that it was only for last years models, we asked if they had any , or when the last one was sold? Their reply was uh, we cant devulge that information for customer privacy, Ha!......so we let them continue their 1000.00 increase only to be given an absurd payment , which would have amounted too extortion.....we told the sales manager "we are done here" and his reply was to go buy a "F***ing skateboard and carpet it"..Very Professional, we have always been a Chevy family, however we were there to buy a ford........we did however end the day with both a New toyota scion and a Chevy Silverado...I just feel bad for Stephanie the sales lady who must have to work in this hostile environment on a daily bases.

acip840

29 de dic. de 2004

I called ahead of time and VERIFIED a Toyota 4Runner used vehicle was present. I then drove 20 miles, to arrive and be told that it was sold in the last "few days". The dealership owner's son was present. I tried to walk away, saying that that was the only vehicle I was interested in. The owner's son (either Paulie or "Sonny" - I can't remember which) then said "SO, YOU JUST GONNA RUN AWAY???"<br><br>I shocked and appalled that a suipposed "professional" would disrespect a customer in such a manner. The man that said this was attempting to aggitate me, when it was his lousy customer service that had me ready to leave.<br><br>The owner clearly has not trained and personally developed the son well enough to be in a managerial position. I highly recommend you avoid the used car department, or you too might be treatd with such outrageous disrespect.<br>