Suzanne

22 de sep. de 2016

Matt was so helpful and professional when I purchased the car. And anytime I've brought the car in for maintenance, Kevin and other service staff have been responsive and efficient.

Mary Jo

17 de sep. de 2016

I have a 2002 VW Passat wagon which I love. I had an oil leak and transmission hose leak. Brian Edwards helped us with repairs. Customer service was great. Repairs were done in a timely manner and we trusted his advice on getting my trusty vehicle in good shape again. We moved to SLC last year and haven't needed any repairs until now. We will return. Dealership is under remodeling at current time.

cottonblosam

9 de sep. de 2016

Advertised cars were just sold, yet continued to be advertised, for weeks. Even when phone calls were made, salesman claimed there were a "dozen". Get there none.

Julie

8 de sep. de 2016

Everyone is always very nice at Strong Volkswagen. Since I'm not a mechanic, I don't really know how to rate the quality of repair, but I think they got the job done and hopefully the problem is solved for a very long time! The facilities are under construction so hard to rate it.

Kyle

3 de sep. de 2016

Excellent care!!! Love the video review of my vehicle, pretty cool idea. Facility is under demo and remodel, but it doesn't matter, everyone took good care of my needs and my vehicle's needs. Good job Strong VW!!!

Linda G

3 de sep. de 2016

Even though they are under construction, they were able to change my oil and do routine checks on my car ... Fast and efficient and my car was cleaned when I returned to pick it up! Great friendly staff and very thorough in detailing the issues that were addressed... Awesome experience thanks to Kevin Yanez and the Strong Team !

Joh1939

27 de ago. de 2016

I arrived first thing in the morning to hopefully receive service early and wait for completion. This worked out perfectly. James Wolfe greeted me immediately at business opening and provided me with necessary questions and direction. I waited approximately one and one half hours during which James Wpolfe provided me with progress update at least twice. I was able to address the balance of my day without delay. Thank you James Wolfe and the service staff of Strong Volkswagen.

Rambino

27 de ago. de 2016

James Wolfe at Strong Volkswagen was very helpful and personable. He took my information and told be about how long the service would take. He stayed in contact with me to let me know the progress and my beetle was finished ahead of time. I was checked out quickly and on my way and pleased with the overall experience.

patsjetta

26 de ago. de 2016

Fast, courteous and kept me advised of the status of my vehicle throughout the visit. Even though they are fully under construction the service center was very clean and well kept.

afton124

25 de ago. de 2016

My VW Passat required repair, and Chip Bryson took care of getting id done on time. Chiip always takes very good care of my car.

Sandi R

23 de ago. de 2016

I love working with Chip Bryson at strong Volkswagen. He listens to your concerns and works to get it fixed in a timely fashion.

Brian

22 de ago. de 2016

We were looking at the possibility of buying a new VW. Because Cars.com allows us to search many vehicles that are new and within a specific radius of miles, Salt Lake City dealers were included in our search and produced results.I inquired with Strong VW and Matt responded -- both by telephone and email. He was able to quickly ascertain my needs and wants in a car and help me to locate relevant stock within their inventory. He also extended a warm invitation to come buy from this dealership.While we eventually went with a local dealer instead, my interactions with Strong VW by phone and email were positive and built my confidence in their ability to deliver. If the location presents itself in the future, we will be influenced by our present, positive interaction with this dealership.

ReneeS

21 de ago. de 2016

Chip Bryson has always been the service tech I have dealt with at Strong's VW. He is always straight with me and imparts information clearly. I would recommend Strong's for any of your VW needs.

THOMAS

19 de ago. de 2016

DID NOT PURCHASE FROM THEM. WOULD HAVE PAID MORE BUT ONLINE RESPONSES BECAME PERSONAL, IE, "I" WILL NOT TAKE ANYTHING LOWER THAN THIS PRICE. BOUGHT THE SAME CAR FOR $4,000 LESS WITH 4000 MILES ON IT, 8000 MILES LESS THAN THE SAME "RARE" MODEL. WROTE DEALER OWNER AN EMAIL. NO RESPONSE. DID NOT MIND NOT GETTING THE CAR BUT THINK THAT BECAUSE I WAS NOT LOCAL THEY TREATED ME DIFFERENTLY. BUY THE WAY, WHEN LAST LISTED THE CAR HAD COME DOWN TO A GAND OVER WHAT I PAID FOR THE CAR I PURCHASED.

Rick

18 de ago. de 2016

Joe in the service department went above and beyond to see that all my needs were met. I highly recommend this facility.

Natalie

17 de ago. de 2016

Easy to drop off car. Short visit. Video of my car status was interesting to see. Excellent service!

Lance

17 de ago. de 2016

On time. On schedule. Kept within estimates. Provided options. Offered great specials.

Rebecca Christensen

17 de ago. de 2016

James Wolfe and his team did such an awesome job servicing my Jetta recently. They provide fast, efficient, and respectful customer service. They are always so pleasant to deal with.

patsjetta

14 de ago. de 2016

Matt Hansen who worked with me to get into our 2016 Jetta was truly professional in all aspects. He knew what I was looking to purchase and we stayed on vehicle. Never once did he try to pursue me looking at a more expensive vehicle or type.

TBerry

11 de ago. de 2016

My car was in for service this week and everything was done to minimize the inconvenience of not having my car for a day. Brian Edwards was the Service Rep that was assigned to my case and he made sure all the details were taken care of and more importantly communicated to me in a timely manner. I have been impressed with the service I have received thus far with my 1 yr old VW. Strong's seems to take the concept of 'good customer service' to heart.

Scott Peterson

8 de ago. de 2016

I very much enjoy working with Brian Edwards. He keeps me informed and keeps his word. I don't like having to get my car serviced, but when I do, I like to take it to Brian.

NickA

7 de ago. de 2016

We have had several VWs now go thru the shop on many occasions, and request we work with Chip every time. His customer service is outstanding and he's always willing to go the extra mile to make sure we thoroughly understand the issue. He's always been great to work with and we appreciate his commitment to make the service process as painless as possible.

My name? Pat Hewitt

5 de ago. de 2016

Sorry I'm having issues with filling this out. Great job I really wasn't expecting to get this done but y'all were on the ball. Thank you so much

Larry

3 de ago. de 2016

I have purchased several cars from Strong VW, and they are an outstanding company to do business with. I have also been extremely impressed with their service department, and I recently had my 2015 Jetta serviced. Kevin Yanez was very professional, friendly, and he explained the entire process to me. I am a devoted customer of Strong VW, and I highly recommend them. Thank you, Larry

GregH

2 de ago. de 2016

James Wolfe and the service department make every trip easy.

55555

28 de jul. de 2016

This is my second time visiting this dealershipp and I'm disappointed They selling cars for $17.256 but after 72 month off payment $398 with excellent credit score ends $28.656,that means $11.398 different how is that possible,that means big cheating.

Callie

26 de jul. de 2016

I just leased my family's 6th car from Eric at Strong Volkwagen! Eric is extremely knowledgable and makes the entire buying process so enjoyable and stress free. He is not your typical car salesman and genuinely wants to help you make the best decision for you. He does not pressure you at all and is so willing to just sit and talk things through. My family and I are Strong Volkswagen/ Eric customers for life! :)

Callie

25 de jul. de 2016

This is the 6th car my family has purchased/ leased from Eric at Strong Volkswagen and every time I seriously cannot believe how pleasant the experience is from start to finish. Eric is super knowledgable and genuine and is definitely not your typical "car salesman". I can't imagine purchasing/ leasing a car from anyone else!

ski

24 de jul. de 2016

I have been coming to Strong Volkswagen since moving to SLC 3 1/2 years ago. Robert worked with us and I have gone back to him every time since. He is an exceptional representative for your organization.

Alen111

21 de jul. de 2016

James Wolfe. I Left my Touareg at 6am for a service. At 0730 James Wolfe called me and left me a very polite messsage. I called back and spoke to James who explained the issue. He was POLITE, DIDNT RUSH ME and sounded very sincere and caring and listened to my concerns. This surprised me so much because I have never received service like that from the other guys working there. I received fake smiles and bothered attitudes. I fully expected to be treated like I was asking Wolfe for a 100$ loan instead of a customer who paid 60k for a vehicle. I was so surprised with Wolfes attitude I WILL NEVER LET ANYONE DEAL WITH ME AGAIN EXCEPT WOLFE. I really mean this review and I wish him great luck with his career. Beware of Strong VW because they have customer service issues but understand that there are some caring people who want to provide good service like Wolfe. I really think Wolfe has a sincere attitude. Im pleasantly surprised and will be back.

jacknjudy

21 de jul. de 2016

I had a major problem on the driver left side where I hit a curb. Really did it good. I was fortunate enough to work with service adviser, Javier Alcantar-garcia. Very personable, great sense of humor, demonstrated empathy for my situation and worked quickly and efficiently to get the work completed. Javier made a disturbing situation for me a little more palatable. To me - Strong VW = Javier.

D'sGTI

18 de jul. de 2016

I needed my 10,000 mile service and Kevin, the service manager was very helpful. I brought my car in early because I had a doctors appointment that was very important and he got my car out on time to make the appointment. Kevin did a great job and I appreciate it.

Ryan

15 de jul. de 2016

Great service from Chip in service department. Would highly recommend using strong Volkswagen

Sandi R

13 de jul. de 2016

Bought a new car and recently there was a short in the passenger seat belt system. Took my car into Chip Bryson at Strong Volkswagen and he has gone above and beyond on making sure it gets fixed and I am taken care of while they have had my car working on it. Would recommend Strong to anyone but even more Chip is the best to work with!

Beck

13 de jul. de 2016

Eric is wonderful! So honest, so knowledgeable and so accommodating! I have leased 5 Beetles and one Passat from Strong VW, with Eric as my salesperson every time! My sister has also leased several VW from Eric. My visit was smooth, efficient and very pleasant! I am COMPLETELY SATISFIEDI love my new VW Beetle!

James

10 de jul. de 2016

My wife and I were traveling through SLC during a recent move and had a coolant hose start leaking, so we called Strong. Despite it being the very end of the day on fourth of July weekend, they got us in immediately. Javier Alcantar-Garcia got a technician to stay late to replace the hose. Service was incredibly fast, allowing us to keep our course instead of losing a travel day. Javier was very empathetic to our situation and clearly cares about the concerns and needs of his customers. If we lived in SLC, we would go to Strong for all our car care needs!

RICH 1859

8 de jul. de 2016

Have been going to Strongs VW for 12 years, so I should know. Chip Bryson at the service desk has always made the extra effort to help and enjoy the processes.Just bought a used Tigaun and that processes was a pleasure.Thanks, R Klein

ron goodfellow

7 de jul. de 2016

I had my car serviced, the tech didn't reset the odometer for the next service.The windshield reminder fell off the windshield the next day.All the other service I have done there in the past have been 5 star rated.

James Wolfe

7 de jul. de 2016

Thank you strong service for doing my vehicle service !

Toyotaowner

7 de jul. de 2016

Refused to honor the advertised price. Said things on the phone that they wouldn't honor in person. Dishonest sales tactics. Charging $455 for plugging a computer in and hitting enter (pulse brakes) is a scam. Give me the choice or advertise that you put that fake option on. No trade in somehow changes the price of the car an extra $1,000? It didn't on my Toyota.

Craig Johnston

6 de jul. de 2016

Other than having to wait an hour and a half for an oil change, everything was great.

Happy customer

2 de jul. de 2016

Brian took really great care of means my car. He made me feel important. I wool definitely be back

AEdwards

30 de jun. de 2016

I brought my Jetta TDI in for service mid June. From the time I made my phone call to Strong's Service Center until I picked up my Jetta after service completion the concern, care, customer support, superb communication keeping me appraised, etc. that I received from Robert Shinall & the technician who worked on my car far exceeds 'excellent'. Because of my experience I've had in the past I drive 45 mins out of my way to Strong's VW vs the local VW dealership service center in my area. The drive is well worth my time. Thank you Robert & crew!

hellwitwheels

26 de jun. de 2016

As always the service was excellent. I love car the washes , the excellent staff goes out of is way with the customer service.Thank you,

angelaespinoza

25 de jun. de 2016

James Wolfe was very professional. Before I went I called to see if I needed an appointment and was told no. When I got there I was told it would be a 1-2 hour wait. He offered to call when my car was done but when I told him I live in Ogden and would just wait at the dealership. He was able to get me in and out within 30 mins!! I was very thankful!

vmorozco

24 de jun. de 2016

Kevin Yanez was the person who did the service of my Golf, he was very pleasant and whe I drop the car off he told me about the shuttle, over me a drink while I wait for the shuttle. I did not have to take the shuttle because the car was ready. He explained what they did and what needs to be done later on, he was very explicit what help me to understand better my car. Thanks Kavin!

Cantrell91

22 de jun. de 2016

Loved my experience with Strong VW. Service was amazing and they were able to get me into a car when other dealerships weren't

Henry G. Sligting

16 de jun. de 2016

I found a nail in the right rear tire. I knew the tire was under warranty so I drove it to Strong's VW for service. They worked me into their service schedule and fixed the problem. The nail had not penetrated the inner core of the tire. It was a short nail and didn't damage the tire. They were quick and courteous. Another good service experience. Eric Gustavson and Chip Bryson were great and who ever pulled the nail.

Cyndy's Jetta

12 de jun. de 2016

I am a raving fan! I have almost turned 100,000 miles, and every bit of service has been completed by Strong VW. Every encounter is flawless, the service team are always graceful, even under tremendous pressure. This time Brian Edwards took care of my Jetta, the fan went kaput and they had to pull the dash to complete repairs. The job was completed in less than half a day, and they had me back on the road. Thanks!!!!!

Kathy Payne

8 de jun. de 2016

The folks at Strong VW exemplify the meaning of excellent customer service. I have been going there for car purchases and service for about 5 years and have ALWAYS walked away extremely satisfied with the whole experience. I am made to feel as though my car and my time is their number one purpose!!

bpaul

5 de jun. de 2016

Every time, I've been impressed with this particular VW dealership. When I leased my car from Matt to when I get it serviced by Joe. This team is personable, and NOT out to make you feel stupid or screw you over financially. Great group!

H Black

3 de jun. de 2016

Everything about our experience was wonderful. Thank you for making this car buying very easy.

Jettalover

2 de jun. de 2016

Pel answered all of my questions and was great to work with. I would recommend her to friends and family. I have had a great experience with Strong in the past.

Win

29 de may. de 2016

Very quick and thorough 10k service. I didn't have time to get much work done because before I knew it, they delivered my car.

DK

28 de may. de 2016

HERE FOR MY 90,000 MILE CHECK UP. BRIAN HAS TAKEN CARE OF ALL MY QUESTIONS, AND CONCERNS, AND ASSURED ME, I AM"GOOD TO GO" FOR SUMMER DRIVING IN MY JETTA WHEREVER I DECIDE TO WANDER. THANKS FOR ALL YOU DO FOR ME WHENEVER I VISIT STRONG VOLKSWAGEN!

JazzMan Jetta

26 de may. de 2016

Chip Bryson, Brian, and the other advisors are always so helpful to us. Explaining problems and repairs and for making sure we've got transportation, if leaving the vehicle. We trust them. Love the Jetta.

Michelle

24 de may. de 2016

All the staff were polite, professional, and knowledgeable. The Service Department answered all my questions regarding the service as well as questions I had regarding new cars available at the dealership. They made sure that I understood what work was done; and they even walked me to my car. Thanks Strong VW!!

Afton Thomas

24 de may. de 2016

I have been a customer of Strong Volkswagen since I purchased my Passat in April, 2006. The service I have received from the dealership is always exceptional. Strong's is the only place I will take my Passat for service or repair. Their work is excellent and the service writer Chip Bryson has always taken exceptional care of me and the vehicle. I have recommended Strong Volkswagen to family and friends, and in fact, my neighbor bought a Passat in 2015 from Strong's based in part on my glowing recommendation. The deal was sealed for them due to the exceptional service they also received.

Johnston123

24 de may. de 2016

Matt Hansen is a pleasure to work with. He sure knows his stuff and is very relaxed and let us take our time to make sure we were buying the perfect car for our needs.

Leggetts

22 de may. de 2016

We bought a beautiful new 2016 Jetta and had a hassle free experience. Our salesman Berry Jelin is a very experienced and knowledgeable. We appreciated the very open and bottom line, out the door pricing. (No hide fees). We will definitely buy our next car from the Strong dealership.

Matt

21 de may. de 2016

Brian Edwards is on top of his service game. Smart, friendly and knowledgeable I will always return to Strong VW for new vehicles and service!Thank you Brian!

RobbieT

20 de may. de 2016

Mine is the fifth car my family has purchased at Strong, my second, and they always take care of us like family, and Matt and Greg teamed up to make sure I got the car I wanted. I thought I had financing in place through my bank, but there were communication issues so that fell through. Greg had the finance team look for alternative financing, and had me approved in minutes at a better rate! Everyone at Strong always goes above and beyond to make sure we get the best deal possible.

Carson

18 de may. de 2016

I recently needed to have my vehicle serviced, as both of my headlights had gone out. I hadn't purchased my vehicle from Strong VW, but they were more than happy to look at it. It took them about an hour to fix the issue, and they provided me with the most effective, and cost efficient solution. I'm back on the road, and a happy customer. I will come back, if needed.

Finn1856

18 de may. de 2016

I bought my Touareg three years ago. I have had no issues with the car and the service is fast and efficient. Brian in service has always been knowledgable and helpful. If I were to buy another VW, it would be from Strong VW and I am a very hard grader.

Susan T

18 de may. de 2016

Being able to get my care serviced on Saturdays is so important to me. I like to return to the dealership where I purchased the car. Kevin Yanez made my experience excellent and I was home within an hour of my appointment time with my car seviced and washed.

Mary Anne Hyde

7 de may. de 2016

I was not sure if I wanted to get a new Beatle or get a loan and continue with the car I have. I love this convertible as I have loved the other 5 that I purchased at Strongs. Eric Gustavson helped me with one comment, After looking at my 2013 car with only 5557 miles and fully loaded he said, "Someone will see that car and know how lucky they are. Why can't that person be you?" He set up the papers needed and I drove off with my car and couldn't be happier.

P&K_G

4 de may. de 2016

We just leased a beautiful 2016 Jetta from Strong Volkswagen. We had a great experience working with our salesman Greg Butcher. He did an excellent job and was easy to work with. He took the time to explain and demonstrate the awesome features of the car. He even set up the blue tooth to work with our phone. We love our new car!

Mike

2 de may. de 2016

I recently had my 2012 CC in for its 50,000 mile service. When I was picking it back up, my wife went browsing the new car lot and picked out a new 2016 Passat for herself. I have since returned a few times to have tint installed and pick up the license plates. Both the Sales team and the Service team are incredible. I may never purchase another vehicle from anywhere else. The Sales are low pressure - focusing on what I needed and the Service team is top notch. Chip Bryson in the Service department always greets me with a smile, and remembers my name. He even remembers how happy my wife was when she was picking out her new car, and asks about her when I stop by. He also is extremely helpful and makes sure that I get whatever I need when I am there. That level of personalization really doesn't exist very many places anymore and was extremely pleasant to find.

dieseltyson

2 de may. de 2016

I walked in with my wife to find her a new car this last week. We weren't hounded by anyone while there. We actually had to go find a salesman after a few minutes. This was very refreshing. Andy Carr was very knowledgeable and friendly. He answered our questions and happily took us for a test drive just before close. His enthusiasm for the brand is contagious. He showed us a 2016 Golf and we were blown away at how fun and nice the car was. Over the next day, Andy and I spoke over the phone and were able to make a deal happen. He met my payment and was straight forward with everything and I felt like I got a great deal. I kept thinking I was going to get there and have a gotcha moment. We made a deal and got the paperwork all started the night before because I had to work late. The next day we arrived and had all the paperwork signed in under 15 minutes! Everything was how I expected it to be. Andy was up front about all fees and everything was how I expected it to be heading to financing. Andy took the time to show us how to setup our car and even brought out a rag and cleaner to get rid of some smudges that were left on the showroom model we purchased after detail missed them. I loved every part of this purchase experience. Night and day from Southtowne's garbage we put up with last time.

VW forever girl

29 de abr. de 2016

Had my car oil changed and tires rotated, very quick process! They even washed my car, vacuumed it out and installed my new monster mats. James Wolfe was very attentive, he explained all of the processes, informed me that my coolant needed flushing and refilled soon ... I love going to Strongs Volkswagen, they always treat me very well , And I love the friendly staff

Jim C

21 de abr. de 2016

I purchased my 2011 Jetta SportWagon (diesel) from Strongs 4.5 years ago. What a great experience working with Eric G; I had entirely bought it via phone and email conversations, got an unbeatable deal, and we finally met when I came to pick it up (waited for this specific spec'd car to arrive). I've had almost all the servicing for my diesel Jetta wagon performed here. They are always friendly, and do a wonderful job. I usually do oil changes myself, but I'm not saving much by doing so. Plus, they usually wash the car when they're done! My advisor Brian Edwards has always treated me fairly and very friendly. Thanks!

jrosl

17 de abr. de 2016

The service department at Strong VW is really a huge asset for the dealership. Their customer service staff as well as their technicians are first rate--knowledgeable, well trained, and helpful. They consistently go out of their way to make sure the job is done right and the price is fair.

Lake Asbury

12 de abr. de 2016

I was greeted immediately by David Keith after entering the dealership; had not intended to buy a car that day, but had been contemplating a new purchase for months. Strong Volkswagen's reputation and best pricing nationally is what began the process. David's product knowledge and the practicality of making my trade to a brand new car quickly became expedient and was a seamless transition. I had also heard that the service team led by Justin Hunsaker was top notch. The finance approval process was the quickest I've ever experienced, and I felt very comfortable with the agreement that we came to. I am absolutely adoring my brand new Turbo Jetta and 'strongly' recommend Strong Volkswagen to anyone in need of a new vehicle.

tiggywiggy

11 de abr. de 2016

James Wolfe made getting my vehicle service easy. The lounge was clean, the snacks were great, and James's customer service was outstanding. My Tiguan always feels better when I leave the dealership and I give props to the great team at Strong VW in Salt Lake.

CCraw

9 de abr. de 2016

It was time for a new dependable vehicle. My wife had driven VW Passats and Jettas as rentals while she was out of town for business. She liked them so much, she said we should test drive one. I expressed interest online and was contacted by Matt Hansen. He was very professional and interested in getting us exactly what we needed and liked for the best price. He also didn't smother us with emails. When I told him we had to hold off for another week, he respected my wishes and did so. We are absolutely in love with our new Passat and Strong VW has earned a lifelong new customer.

Deborah1868

7 de abr. de 2016

I bought a new Tiguan and I am so happy with the customer service I received. The employees I dealt with were all top notch and were genuinely nice. They all really took their job seriously and made me as a customer feel welcomed and not pressured. This is personally my 2nd car I have purchased through Strong and my husband has also purchased one. Both of us can not get over the professionalism and friendliness of the employees. Super impressed and keep up the great work! =)

Disappointed

6 de abr. de 2016

Have a leased 2013 Jetta, every year the check engine light comes on and i have to wait for it to be repaired. There's nothing wrong with the car, the check engine light just needs to be turned off. The code is n80,if you have a code reader. Today had the earliest appt (7:30). Service manager told me there were no available 'borrow' cars. Sat down for a long wait and the gentleman 30 minutes later was given a 'borrowed' car. Then I was told the reason my check engine light comes on is that I only drive my car 10,000 miles per year. That is what i leased the car for, if I use more miles than that I will be charged for them at the end of the lease. So almost 3 hours later I got my car back. Really? I do not recommend this dealer and they do not treat their customers well.

Another Satisfied Customer

6 de abr. de 2016

I brought my VW Bug into Strong's because an indicator light regarding the exhaust system came on. Brian Edwards was the service representative who I dealt with. Anyone who has to take their vehicle in for service at Strong's I highly recommend talking to Brian. He is very knowledgeable, courteous, and bends over backwards to meet your needs. He makes you feel like you are the most important customer they have, and he will do anything to help you. When it was apparent that they would have to keep my car overnight, Brian offered to pick me up from work and take me to the dealership to pick up a loaner car. And when I picked up my car the next day, I was surprised to see that it had been washed. It was so nice to pick up a clean car! There aren't many dealerships that offer this kind of customer service. Since purchasing my car from Strong's in 2006, there have been several times that Brian has helped me, and I have always come away from the experience feeling the same -- like I'm important to them and my business matters.

jake

1 de abr. de 2016

I've owned mulitple VW cars for over 10 years now, all at Strong Volkswagen and I don't want to go anywhere else. I've been extremely well taken care of in their service department...and their sales department. But just last week I received great service from Robert Shinall and want to thank him and the overall department for a great job well done.

Superman1

24 de mar. de 2016

I took my car in for a recall and the service department got me in and out within an hour. I strongly suggest strong VW service department to anyone looking to service their VW.

Dennis Shaffer

22 de mar. de 2016

Easy in, easy out. The service department is very responsive ad dealing with James Wolfe is a pleasure. The courtesy Shuttle driver is a delight.

Sasha1

19 de mar. de 2016

Brought my car in for a oil change and they put the oil filter on incorrectly or wrong anyway all the oil in my car leaked out with in hours and they say its fine I'm not sure but I've talked to people they said it can seem fine but it did harm to the engine nothing I can do about it I guess they didnt even refund me my costs for the service I also had them change a headlight bulb and they either didn't put the cover back on or did it so carelessly it fell off.

Ianwalter

19 de mar. de 2016

I had my first 10,000 mile service this past Thursday. I was helped by James Wolfe and he was very polite and helpful. It was a very nice experience and I appreciate how friendly he was.

HappyOwner

6 de mar. de 2016

I return to Strong mainly because of my service rep - Brian Edwards! He is always available to hear my concerns and do what needs doing to take care of any issues. He is considerate of my time, always courteous, and treats me like I'm his only customer! I love my VW Tiguan and although my first purchase in 2010 was quite different and lots better than my 2015 purchase - I'll still go back to Strong because I can't imagine using any other service rep or department!

brooke143

6 de mar. de 2016

I had an awesome experience with this dealership! My car was having problems, but they were able to see my right away. Javier helped me and he was amazing. He was so nice and so helpful! I could tell he truly cared about me and my situation, and he explained things in a way that I really understood- which isnt always easy to find with mechanics.. I could tell he genuinely wanted to help me to make the right decisions and didnt want to see me run in to any more problems down the road. He really went above and beyond. The entire dealership did!

Miguel

3 de mar. de 2016

It was a great experience leasing one more time and working with Eric Gustavson.

Paul Erik

3 de mar. de 2016

This was my first time buying a car and Matt Hansen made it incredibly easy and fun. I recommend buying from this location, and if you get the chance, have Matt take care of you. He's really a cool dude.

Bob Skis Utah

26 de feb. de 2016

Just wanted to drop a quick note concerning how wonderful everything was during my latest visit. No appointment, you guys got me in ( Thanks James Wolfe ) and got me out in less time than you quoted, my Passat was also washed. A Very Satisfied Customer. Thanks.Bob O'RourkeSLTVC

scskipc

25 de feb. de 2016

Besides maintaining my Touareg with regular services, I realize "things happen" to a vehicle which need to get repaired. Recently, I needed to replace my driver side seat's heating element. I left my car overnight and Chip Byrson, one of the service managers, went out of his way to call me to reconfirm the needed repair.Chip oversaw the repair from beginning to end. What makes the difference whether ii's a service or a repair visit is the attitude of the people assisting you. Chip Bryson is not only professional and attentive, but he is most personable, I recommend that if you have your car serviced at Strong VW ask for Chip's help in the service department. You'll be a satisfied customer, too!

James N Haley

23 de feb. de 2016

My wife and I worked with Barry Jelin in finding and purchasing a 2012 Jetta GLI. It was a great experience working with him. He gave us the time to think through the process to make sure this was the proper fit for us. I'm looking forward to working with them in the future.

CH

20 de feb. de 2016

I recently bought a 2013 Jetta from Strong's and had a great experience with sales and finance. We also had the car perma plated, and Chip Bryson in service was also great. The job was managed quickly, we got a loner overnight, and Chip was always easy to reach.

Park City Builder

19 de feb. de 2016

Scheduling was easy. I showed up on time. Chip Bryson took my Passat in for regular 80K service. They finished well within the projected time frame and I was on my way. These days, anyone who simply does as promised gets a pretty good rating in my book! Thanks Chip!

whitegti

11 de feb. de 2016

My service experience at Strong VW is ALWAYS the BEST. Even when sometimes the news is not so great about my car, they always take of my car so that I can drive safely and fun. Chip was great to work with. He got everything done and on time even with special parts had to be order. What else can I say. Strong VW is simply put, THE BEST

bkellyit

3 de feb. de 2016

Pretty awful. I walked in and just stood there right in the middle of the showroom for 15 minutes without being approached. Once I finally was, before I could get a single sentence out another sales rep came up and stood less than a foot away, ignoring me to address the first sales rep. Was incredibly rude.I finally was put with David where I provided my info. I was told the only person there that could run credit was busy and to email over some documents and check the next day. Despite multiple attempts to reach David, I have simply been ignored.I no longer have interest in buying from them. They've lost my sale. There are numerous other dealers within walking distance of Strong. I'd recommend using one of them. Thats what I did.

Joel36

2 de feb. de 2016

I want to thank Chip Bryson, and the whole crew at Strong's. Overtime I go in, it is the same, dependable work, and service. Quickly done.

Trees15

2 de feb. de 2016

I recently purchased a car from Strong VW and I was very happy with the experience. Eric Gustavson was primarily who I dealt with and he was friendly, respectful and no-pressure, which is ultimately why I chose to buy from him instead of spending the day looking at alternatives. When financing I ended up going through VW as well and while I am happy with what I ended up with some things were added that you may not necessarily need. (IE: gap coverage, charged extra for a pulse brake that the car already had installed, etc) I'm not a negotiator and I don't like having to "haggle" so I didn't bring it up. Overall I"m very happy and an additional plus is how easy they made it to get my license plates, extra key (at no cost to me) and free 45 day maintenance. The service guys, specifically James Wolfe were great and they get you in and out quickly with no fuss. Overall this place goes out of their way to make you happy and that matters!

Lindy

30 de ene. de 2016

I am very pleased by the service I received. James Wolfe was the one assigned to help me. I have a 2004 VW Passat, and only had the spare key. The dealer didn't have the original key. Because my car is a 2004, they had the electronic key in stock, and just needed to program it for me. I also ordered 2 paint pens for my car. I was told that I will get a call in 14 days when the 2 paint pens come in so I can pick them up. I have never been to Strong VW before. I appreciate everyone's help and kindness. Thank you.

Twells

26 de ene. de 2016

We just recently purchased a VW Jetta and had a great experience. Matt Hansen was our sales rep and did a fantastic job. He was very knowledgeable and answered all of our questions. We never felt pressured and thought Matt was very professional. We will definitely recommend Strong VW to our friends and will be return customers.

TTalarico

25 de ene. de 2016

I contacted the sales department to purchase a 2016 Golf R from a neighboring state on Saturday afternoon. I was initially told they'd do everything possible to accommodate me. I was working with Carlos Saturday afternoon and I made it abundantly clear that I wanted to complete the sale that day. I was offered a very competitive finance rate through Wells Fargo, but they insisted that I go through them and dealer services at Wells. Then they said their contact there wasn't available until Monday but they'd call first thing in the morning.Sensing the danger of losing the car, I asked Carlos how much of a deposit it would take to make sure this car didn't go anywhere while I was waiting on them. I put down the amount I was told and breathed a sigh of relief because I finally had the car I'd been chasing for a month now. I got a text later asking if I'd be willing to fly out to SLC on their dime on Monday morning because they don't like selling out-of-state. This was odd because I had been working with other dealers on different cars this past month and this was the first one Id heard express this reservation, but I said Id see what I could do. Unfortunately I couldnt commit to that with such short notice given I work a professional job, but that I really preferred we discuss shipping options and to FedEx me any paperwork necessary to sign for the vehicle. Carlos said OK and that we would talk on Monday.I emailed him first thing in the morning asking what was going on and reiterating the urgency here. No reply. Then I texted him asking if he had received the email and asked him to contact me, and he replied with "OK". I checked a half hour later and he said "Waiting on the manager, he's been really tied up. Typical Monday morning." I was growing frustrated because they seemed to be making it absurdly difficult to just give them money for a car.I asked for updates after lunch. No reply. I got fed up and called for the Sales Manager. I was given to Frank. I immediately asked him what the status was on this and he said "I don't know I just got in". That sounded odd (read: lie) because I could have sworn Carlos told me that he was waiting on him and that he's been "really tied up" this morning. Then he proceeded to tell me that the car sold this morning I was livid. I explained that I put a deposit down and was told that it would secure the vehicle for me while their dealership figured out financing and got back to me. I was very clear about this from the start. It didn't matter. He hung up on me after I vocalized my extreme irritation and displeasure by stating "This is fat#%ing ridiculous". He was looking for an excuse to hang up and I gave him one because I didnt realize I wasnt talking to an adult who wants to do business.I called back and left a very calm and rational voicemail for the GSM, Joe. I have yet to hear back. I will be happy to revisit the reviews I'm posting on Yelp, DealerRater, and the BBB should Joe decide to make this right and sell me the vehicle that I already put a sizable deposit down on. I have a feeling that this is not what's going to happen though.

Rangersfan30

23 de ene. de 2016

Matt Hansen was an awesome salesperson to work with. He went over in great detail all of my options. He did everything to make sure I was satisfied. Every person I dealt with there was very friendly and helpful.

Luvmy Vdub

20 de ene. de 2016

The service dept was very busy, just wanted an oil change,I was told I would have 1 1/2 hr wait. To my delight I was out and on the road in 35 minutes ... Awesome !

scskipc

8 de ene. de 2016

I bought my Touareg TDI 3+ years ago from Strong Volkswagen, and have always received excellent service from them. The most recent service was the 40,000 check up. This is a comprehensive check-up. Chip Bryson, one of the service managers, was friendly and courteous and went out of his way to help me with an extended warranty issue. This is a dealership that I trust and to whom I will give my future car business.

Path

6 de ene. de 2016

Strong did a good job of helping me with my 2004 Bug. Everything was great, even the bill was endurable. Courtesy rides home and back. Great service right in neighborhood.

Cminor

5 de ene. de 2016

Brian Edwards was the service manager for my last visit to Strong Volkswagen. Brian is focused on providing the bests customer service possible. I was met at the door when I drove into the dealership. We discussed the possible repairs needed to the car. Within 30 minutes Brian called with the complete list of repairs needed. Later in the day Brian called to inform me that a new battery was needed for the car and was seeking my permission to complete the repair item. Brian then called when the car was ready to be released (30 minutes heads up). As an employer I would not hesitate to hire Brian Edwards for his exceptional customer service skills. Strong VW is fortunate to employ Brian Edwards.

Usemdw

29 de dic. de 2015

The service was fast and complete even though the service dept was swamped. Brian did a great job as my service coordinator and Javier did a great job as my mechanic.

raul84105

9 de dic. de 2015

Matt Hansen was great. He made sure I got a GTI within my price range. He then took the time to answer all of my questions--eve those I asked multiple times.Thanks!

missionl2

27 de nov. de 2015

I needed my rear view mirror replaced. I called to make sure it was in and told it was and just come in, no appointment needed. I always worry I will get stuck waiting forever. They got me in fast and was done in a reasonable time. Brian Edmonds was professional and friendly. He even answered other questions I had.

Passat_owner

18 de nov. de 2015

I have a 2 year old Passat and noticed that there were several small cracks forming in the driver's seat cushion. Strong VW fixed it for free and without question. Robert Shinall made sure that my experience on repair day was painless and I am happy with the results.

Satisfied customer

6 de nov. de 2015

The same upbeat, efficient service I have come to expect from Chip Bryson and Strong Volkswagen.

Jim Oyler

5 de nov. de 2015

Strong VW in Salt Lake City has an excellent service department, and the Best of the Best is Brian Edwards, one of the department's Service Managers. I have been taking my 2007 Touareg V10 to Brian for years. This is a complex vehicle, and there aren't that many of them in the USA, so good service is especially important. Brian is completely knowledgeable, always helpful, and consistently provides superior results the first time. I can't say enough about his positive effect on my satisfaction both with the car and with the service.

adorius

3 de nov. de 2015

Brian Edwards is the service guy I go to. He is always on top of all my needs and makes sure everything gets done correctly and on time. I only take my car to Strong VW. They make you feel important and not just another car owner in for service.

Terry

1 de nov. de 2015

The reason I give one star here because there is no option for zero star. Bunch of liars and manipulators!! Dont trust them!! I will definitely do not come to this dealership to purchase any cars anymore.We have purchased a used 2006 VW Jetta this week from the salesman Tony; it was totally a nightmare for us. Here I will objectively describe what happened this week. We just want to buy a used car for commuter purpose. The salesman Tony showed us a used 2006 VW Jetta, it looks good, but with few not important issues (the reversing rada and trunk). We had a test drive on the regular road, did not find any mechanical problem. Because the banks were closed, so the deal didnt finish on Saturday. So we decided to make the payment on next Monday. Tony told us he will in charge of these issues, the issues will be definitely fixed on Monday. After we went there to pay on Monday evening, Tony told us he forgot these issues even without saying sorry. So he told us he will definitely make the issues fixed on Wednesday. At that time, we thought these issues are not significant; couldnt cause safety problems. We found the car shakes seriously when braking or accelerating on the way to home. It was really scary to us. So I wrote the Email to Tony to describe the problem on the car. He just said we can fix these issues on Wednesday. So we sent the car the dealer on Wednesday morning, they told me they will the let mechanics detect the issue, but it will costs some time. After one day, Tony informed me via Email they found the problem. I replied to Tony: where the origin of the issue from? I have lots of work to do, couldnt come the dealer again and again. He just answered: Are you coming down this evening? I called him to ask are they repair two other issues, he just said no. So I came to the dealer to discuss with him on Friday morning, he said the issue from the Transmission, the total repair fee is 2000$! They only can pay 300$, I need to pay the rest. I thought this is actually not our fault; the car has the issue before we buy the car. So we refused to pay. At the same time, I suddenly found they even didnt give to me the safety inspection certificate! I asked Tony to give us the certificate, but he could not find it. After Tony discussed with his boss again and again, he said they said they can exchange with another Nissan Car, I asked Tony what should I do if the car has the same issue? He just answered I will be with you. With us?? You even didnt help us to fix these two small issues without apology, how can we trust you again. Tony asked his boss to discuss with us, his boss told us they didnt do the safety inspection for this car, only emission inspection was performed (the emission fee is 67$). How could this be happen? The dealer does not check the safety problem before they sell the car to the customer???? At the end, we decided to end this unhappy deal at that time. So we sold the car to them, with 1200$ cheaper than we bought!!They do not pay attention to the customers time and safety, what they want is the money!! I even suspect they made five stars reviews by themselves!Scam artists!! Save yourself the headache and find a dealer that won't rip you off. BE AWARE BUYERS!!

Skiboy

28 de oct. de 2015

I traded in 2 vehicles and purchased a used Pasant. I was worried because I was trading in 2 cars they would try to charge me more or make it a harder. I was very happy when Tony, Eric and Kristen all were very helpful both in contacting me when a vehicle matched what I was looking for and giving me a fair price on my cars. I would highly recommend Strong VW to anyone who is looking to purchase a used VW. They really do stand by their cars and treat you fairly.

Park city commuter

24 de oct. de 2015

Who knew buying a car could be this pleasant? No pushy salesmen, no overbearing finance guys, Eric was great and the whole process took less than an hour!

slupcho

22 de oct. de 2015

Second time back to correct a repair from another dealer. Job was completed this time. Brian was exception in his communication and follow through! Thanks again!

Cameron utah

21 de oct. de 2015

I was in search of a new vehicle when I stumbled upon one I had to look at, come to suprise I found an impreza owned by volts wagon of salt lake. I contacted the dealership through auto trader and within hours I had emails from Matt Hanson and his assistant kristi ne, egear to make an appointment for me to view the vehicle. I made my way there and the service was outstanding, unbelievable actually, long story short I'm the proud owner of a beautiful piece of machinery, and it's all thanks to Matt Hanson and his associates at strong volts wagon of salt lake, cant thank you enough.

Traveler

10 de oct. de 2015

I have a 2001 Eurovan camper. This is an old vehicle and I often travel all over the country and beyond by myself. These guys keep "my baby" in great shape and I feel confident they never do more work than is necessary, in other words I trust their judgement. The reps are always cheerful, return calls, check with me before any work is done and has the work done on time. Definitely recommend the entire team.

Touareg TDI

30 de sep. de 2015

I just spent over $7,000 for a repair at a different dealership. My car was still having issues. I brought my computer to do some work while I waited. When it was determined the repair would be more extensive that initially thought, I was able to leave my entire briefcase with computer in the service manger, Justin's, office while I left. Brian Edwards, got my car in quickly and completed the repair with no issues. Car has never ran better now with 186,000 miles on it! Great service and a great dealer.

gkcashmer

30 de ago. de 2015

The purchasing experience was first class. We took the car for an unaccompanied test drive. Upon returning, they had a very fair trade in offer (higher than the Mini/BMW dealer offered on trading in our Mini Cooper Hardtop S on a new one) and a lower purchase price than Edmunds' fair market price. The Finance Manager was informative on extended warranties, but not pushy like all the others I have experienced. The delivery experience including explanation of features and pairing our phones was thorough and efficient. The follow up visit went quickly.

Fogoman

24 de ago. de 2015

My wife took our Jetta in for a major issue with the fuel system and met with chip Bryson. I was working out of town and was a little nervous sending her to the dealer on her own but was pleasantly surprised when she got home and called me and told that she had been treated very well and was respected by chip and not treated like some uninformed women who they didn't want to be bothered by. Chip was very courteous and informative when he called me on the phone to keep me up to date on the repair and went to bat for me on a warranty issue. I would highly recommend both Chip and the mechanic who stayed late and finished my repair before it was actually promised. Thanks to both of them for the great experience that we had at strongs. I would definitely recommend them to others.

Cliff G

13 de ago. de 2015

My grandson,daughter and son n law just purchased a vw from your dealership everything going will they had agreed on a monthly payment and went to sign the papers and noticed the finance manager had increased the monthly payment by .99 which over the term comes to another $500. she brought this to his attention and his response was "THIS IS A GOOD BUY OR GOOD BY" What kind of a employee would make such a RUDE statement to a customer ready to purchase a car from your dealership and in front of my grandson who is a first time buyer. Thats why I gave to rating I did. This guy need job change!!!! On the other hand the salesman was VERY helpful and VERY nice and I would like to thank him for all the help he gave my grandson with this purchase.

James wolfe

12 de ago. de 2015

Strong VW service is great! I get my car serviced there and every time I have a great experience!

max2468

5 de ago. de 2015

My family and I were looking at cars not quite sure what we could afford. My buddies that work down at strong vw told me there might be new he's that were affordable so I set up an appointment with Eric a salesman at strong he was great to me and my mother when we went down to test drive and check out the golf I bought treated us right and he was also great upon returning to talk numbers and eventually buy the car he got us out within the budget and I'm happy with my overall experience

Dorothy - Happy VW Owner

5 de ago. de 2015

I just bought my second VW Tiquan through Strong Motors! I love my Tiquan and chose to go back to Strong Motors because of the excellent sales and service I got with my first purchase. Although the second buy didn't go quite as smoothly - I would STILL recommend this dealership. The reason I keep going back - drive the 40 minutes for my service appointments - is because of the Service Department - more specifically Brian Edwards, who always treats me with great respect and courtesy. Brian always makes me feel important, never diminishes my concerns and always gets the problem solved. He returns my calls in a timely fashion, listens attentively to my questions and concerns and makes sure I'm comfortable if I have to wait. I'm hoping to keep this car a long time - and over the years will be happy to return to Strong for service as required.

Tifftaft

29 de jul. de 2015

Matt Hanson did a wonderful job he made buying my car fun and exciting, purchasing something that expensive can be intimidating and scary, but Matt made sure I wasn't in over my head. And it looked beautiful when I went to pick it up! He went over the whole car with me and made sure I knew how everything Worked! Thanks Matt!!

utahfan

20 de jul. de 2015

Robert Shinall was an excellent service consultant when I brought my Jetta in for its 40,000 mile service. He arranged a convenient time, met me when I came in, answered all my questions, and let me know when the car was ready.

Ttaft

10 de jul. de 2015

From the moment I walked in everyone was so nice, and helpful. Matt Hansen made buying a car a fun and great experience! I love Strongs!!

Rin B

7 de jul. de 2015

Purchased my dream car with the help of Matt, and it all was done in a couple of hours...no hassle and no waiting!!! Great service from Matt and Kristi, recommend this dealer.

Ohsogoodrich

1 de jul. de 2015

My lease on a previous vehicle was up and Eric was able to help me get into a new vehicle, even being a little upside down on my previous car. The service was very professional, friendly, and fast. They listened to my needs, and didn't try to bs or upsell me into something I would regret. I had been to several dealerships the previous week and they wouldn't even start to talk numbers without trying to hard close me and get me to commit to buying a car blind from them. Great job guys. I'm a hard close, i'm a little demanding and a little pushy myself, but we found a great car at a great deal. These guys are good. Give em a shot!

cjimenez

29 de jun. de 2015

had to take my 08 gti in for service and when i do go i talk to chip... hes a great guy listens to your request and does his best to get it done quick and accurate. .. he is not only good with costumers but u could tell his mechanics have high respect for him too.. if u need service done go to this guy!! the machanic ceaser was great too!

GreatNewCar

24 de jun. de 2015

My husband purchased a Jetta TDI within the last year and this week we decided to buy another Volkswagen based on our positive experience. We got a fair deal for our trade in, there was no hassle, no "good cop-bad cop", no up sell and nothing negative at all about the experience. We purchased a certified 2013 Touareg and it drives great. Eric Gustavson and Matt Hansen are both great to work with. The general manager Joe Martin is very accommodating and works with your schedule. They included floor mats and lifetime car washes with our purchase. The entire process from start to finish was fast and straight forward.

Vita K.

24 de jun. de 2015

Was in a bind with a broken water pump first thing in the morning. Went straight to the dealership. Robert Shinall took my car in even though I didn't have an appointment and squeezed me in in between appointments. Very friendly customer service. I am so grateful!!!!

JLC1

14 de jun. de 2015

Just took my wife's VW CC for service and it was a great experience. Reception by Chip Bryson was prompt an courteous, wait was right on the dot with the estimated time given. The waiting area was spacious and very clean. Overall, an excellent experience.

Chuck

2 de jun. de 2015

I took my 2012 Sportwagen in for a repair to the left rear door window sweeper for noise when opening and closing it. And that was repaired in a timely manner. Now it works like new again. When I got there I surprised Robert Shinall with a extra needed repair that was a lower grill replacement. Robert and the service department went above and beyond to get the parts and replace the grill on my car. Now it is whole again. Many thanks.

mark e mark

19 de may. de 2015

I've owned my car for 4 years, I put on 40000 miles, and it was pre certified. The service department has broken different parts when they do simple oil changes or maintenance. They also inflate labor costs - I've done some price checking, and their costs are typically 10 to 20 percent higher than others. I've worked with other Volkswagen dealerships and I'm very dissatisfied with Strong

mark e mark

19 de may. de 2015

I had a good experience buying my car from Strong - the sales person was knowledgeable and facilitated the sales process. My experience with the service department over the past 4 years has been exceptionally poor. They have damaged my car while performing simple maintenance (e.g., oil changes) and recently charged me for 6.5 hrs labor when they admitted the repair only took 4 hours. The repair they performed (I really should have done a price check before) cost was 15% higher than the highest comparable bid I received. I'll take my car elsewhere for service in the future and I won't buy a Volkswagen again.

VWJettaTDI

16 de may. de 2015

I was up for my fist oil change and my 20,000 mile service. I came in a little hesitant on how long it would take; due to the fact I had to have it done by a dealership. They exceeded my expectations! James Wolfe was friendly, courteous, informative & prompt. He got me in and out in under an hour! I will definitely continue to do business with them.

Kendra J.

15 de may. de 2015

My salesperson, Tony Glavas, was amazing. He did everything he could to get me into a car at the price I was looking for and even stayed late to make it happen. Very happy with the end result and would definitely recommend them.

viciousbebop6

14 de may. de 2015

Joe Wolfe did a magnificent job in getting me taken care of! They really go above and beyond to make sure you feel appreciated and valued.

Tracie hernandez

1 de may. de 2015

No haggling, low stress, FUN car buying. They didn't push, or nah, or try to hard. Even bought my family jimmy johns during, and did a full detail on the car! And after I bought the car I got even more amazing customer service. Emails to thank me, and let me know when I can pick up the plates they would do a service Appointment to check out the car and top all my fuels.

Munkey5676

29 de abr. de 2015

Brian Edwards in service treated me very fairly. I just moved to the state and have a lot of moving expenses racked up. My car was going to cost a lot to repair and told him my situation. He advised me,honestly, that it was not an easy job and told me what all had to be done. The parts department lady was great too when I bought the part. They were both very simpathetic to my situation and treated me fairly. I am going to attempt the project on my own and hopefully save some money that was otherwise spent. Thanks Brian and lady from parts (sorry didn't get your name). I did not work with Erick or Matt but this app is making me choose one before I can submit it. This review does not not reflect their service from my point of view.

Jbrown81

28 de abr. de 2015

I am so happy with Chadwick Fairbanks and Tony Glavas at Strong VW. They made my first car buying experience awesome! They really worked with my time restraints to get new rims and tint done on my car in one day. Thanks guys!

Michael T.

27 de abr. de 2015

I called last minute on a Saturday morning fully expecting to be told the service dept was too busy to service that day but Brian Edwards worked me in that day. This is one of the many reasons I return to Strong for service even I live in Sandy.

Tueller

21 de abr. de 2015

He listens and delivers!! No hassles! Tony always finds just what I want at the price I want which makes it so easy!! Love him!

TDI 2014

16 de abr. de 2015

I purchased the exact car I wanted at this dealership and am planning on using the service department for the time I have it. I have been very pleased with the unscheduled drive in oil changes because they get right to it and finish in a timely manner. My dealings with managers, salespeople and mechanics has been very agreeable and will recommend this dealership to my friends.

Joe12345

16 de abr. de 2015

Strong service department comes through again, fixing my vehicle right the first time.

Steve in SLC

3 de abr. de 2015

I am glad to be a returning customer of Strong VW. After a poor experience a few years ago, I decided to give the service department at Strong VW another try. Robert Shinall was terrific as the host for this service episode - he was great to go beyond expectations. If this is the type of service that is now the standard at this dealership, I will be a long-term customer. Thanks!

Ed Calkins

20 de mar. de 2015

James Wolfe was my tech rep when I brought my car in for an oil change. The 2006 Passat I bought from Strong VW last year is a great car. It does however only take the more expensive synthetic oil. Oddly, Strong VW is the cheapest place around to get this done! Places like Jiffy Lube are 20% higher! The problem is the first time I brought my car into Strong, they told me it was a 2 hour wait. I found this completely UNACCEPTABLE! If they push a dealership to get your maintenance done, then they had better provide better service. I brought my car in the next week and they had it in and out within 45 minutes. Car wash included! Much better. Add an oil change technician. It doesn't take much to be better at this!

Andrea B

25 de ene. de 2015

I had the best car buying experience at Strong VW. I explained my situation to them and not only did they listen to my concerns, they took the time to educate me on their various finance options. In my mind when people takes the time to educate you...well that's the best type of customer service. Thank you Steve McClure you're an awesome sales person!

Ralph Allen

16 de ene. de 2015

I am extremely pleased with my experience at Strong VW, from the initial purchase of my new 2014 Jetta, the trade in value I recieved as well as my follow up service. Steve McClure did a fine job on my purchase and Jeff Davenport also did an amazing job on my follow up service. I would recommend, and have, Strong VW to anyone looking for a new VW.

Slcvwfan

21 de dic. de 2014

The entire Strong service team is fantastic - including Jeff Davenport. They provide professional, timely service and are super friendly. I just bought a new Jetta at Strong because I know they have a great service department.

J.Gill

19 de dic. de 2014

I wish to add my enthusiastic endorsement for Chip Bryson at Strong Volkswagen. For me, he comes in an important line of special salesmen, service advisors, and mechanics I have known now for over 50 years who have gone out of their way to be nice and who have helped me to feel valued. A few years back, and faced with gaining that personalized availability again after my previous service advisor had moved to a new position (during a period when the cars, lets face it, had gone through a lean period), I was not without misgivings when I was directed to Chip. He made himself available immediately with personalize attention, gave me information honestly and in a way that coincided with the experiences I was having, listened, was patient with my fussiness, always had a willing smile, and resolved my concerns in an expedited manner. I never have felt I was imposing on him or his time, even when I know I was. I write here both to express my complete satisfaction with my experiences in knowing him, and to offer him my special thanks.--John Gill

kfwall3

15 de dic. de 2014

I did get a very good deal there, because they were desperate to make a sale. The salespeople I dealt with were nice and straightforward, but the sales manager and finance person were awful. The finance person attempted to sneak some warranty items on to my lease without even telling me. Luckily I had a lease calculator on my phone and caught her. They also lied about the interest rate (money factor), telling me that the rate was 1% when it was really 5%. Again, I caught them in this lie using my phone. Generally the experience reminded me of the "old days" where you deal with sleazy scammers. If you go, do your homework and bring an app (I recommend "Leasify" if you're leasing). Carlos and Derek in sales were very good and I would deal with them again, but I'm not sure I'd go to this dealership again due to the others.

devery aguilar

12 de dic. de 2014

Thank Robert Shinall for getting the "Turbo" back in my diesel! Your service along with your department was fantastic in getting my car fixed and back on the road. Thank you for your expert knowledge and willingness to talk me through each step along the way.

P Brady

5 de dic. de 2014

**** MUST READ POST AND WARNING ABOUT SERVICE DEPT *** Last Saturday I purchased a 2015 GTI Autobahn. At the time, I also purchase two simple accessories - Mud Flaps and rear bumper plate protector. "Auto" who was my sales agent, and great to work (Matt was also fantastic at the dealership) with called on Monday and said my parts were in and to schedule a service appointment and they would install the parts while I waited. On Wednesday I called and spoke to a gentleman in the service department; he was polite, said I could wait for an hour and they'd install the simple parts and to be there at 8:00 am. All was well.... then it happened. All of us who have owned an Audi or VW (I've now owned three GTI's, a Jetta TDI and Audi A8) and used Dave Strong cringe with the idea of going into their service department. Sadly, once an animal gets abused by it's owner enough, it knows what to expect. Well, my "expectations" were met perfectly. I walked into the service desk at 8:07 am and was welcomed - if you can call it that - by Chip. He immediately acted put out that I was even there; I'm not making this stuff up. I said I had scheduled an appointment at 8:00 am, and he had said I could have the parts put on while I waited and it would take about an hour. He said to the effect, that's not true and it's an hour once the car is started and "we have a butt load of people in front of you". And this point my blood was beginning to boil but I paused and said, well, the online reviews are still true and Dave Strong service is still terrible. Chip angrily said, "not the reviews I've read". I said never mind, I'm out of here. At that point Robert Shinall, the assistant service manager, came to my rescue and calmly said, "Pat Brady, yes I scheduled the appointment". Wyatt and I were finished! I stepped over to Robert and he was exactly what you'd hope for; curious, helpful and integrity in helping to defuse the situation. He said not to worry and he'd take care of everything. I believe him. All this happened in the past 30 minutes as I write this review so my memory is fresh. To the owners of VW's, the owners of Dave Strong and the managers of Dave Strong - Wyatt is bad Karma and there is NO WAY I am the first to experience this. Do something about it! As Bill Marriott Sr. famously said, "Hire Friendly, Train Technical". You guys missed the boat on this guy. Robert on the other hand, you got it right. Thanks Robert, I appreciate you helping me today and I will always ask for you. I will refuse to work with Chip in the future and if I must, I will take my business elsewhere. If Chip was my only and first experience, I would NOT recommend this dealership for anything. But Auto, Matt and Robert were awesome.

nd11nc

3 de dic. de 2014

Chip Bryson is great along with the rest of the service department. Great experience!

NB

21 de nov. de 2014

WOW!!! To all those about to purchase a used or new car I would highly recommend buying from Strong Volkswagen!They were super friendly and put me in a great car for a terrific price,cant ask better then that! Thanks so much Mark for helping me out so much! Thank you the whole Volkswagen crew you guys and gals are truly the best people and car dealership around!

Joel Sherry

19 de nov. de 2014

As always I am extremely pleased with Strong Auto Service. Jeff davenport and Chip served me wonderfully well. Just like they always do. I do really appreciate their efforts. That is true for the whole team. That is why I have been a customer since 1960. Thanks guys, I really do appreciate you all, and I will see you next month with my other Passat.

J.J

3 de nov. de 2014

The overall experience at Strong Volkswagen of Salt Lake City was great, it was fast and convenient. I really enjoyed the service that Jeff Davenport had provided for me.

Seth M.

31 de oct. de 2014

I went to the dealership expecting a haggle war and not getting what I wanted in the end. This was not the case at all. Carlos Lira took great care of us, and got us the car we really wanted at the price we wanted. This was the smoothest car-buying experience I have ever had! Everyone I dealt with at Strong was great!

Steve

23 de oct. de 2014

Rob was a pleasure to deal with...he was very friendly, honest, straight forward and he made the purchasing process very smooth! Very professional Dealership!

sflinn

8 de oct. de 2014

I recent VW fuel pump recall required a return trip to Strong. The scheduled appointment called for the service to be completed in just over an hour once a tech had my car in the bay. In about 45 minutes, Donald Beers informed me that my car was ready to go - the fuel pump recall, an entire car safety check, and an exterior wash was all completed.

julieut1

29 de sep. de 2014

Strong Volkswagen has the best service department of any dealership! Chip Bryson and his crew are fantastic and help in every way possible. From loaner cars to a ride home while they are working on your vehicle, they are always willing to go above and beyond! I even take my Toyota as well as my Volkswagen to them as I refuse to go anywhere else!

Ed

27 de sep. de 2014

I can get a new car anywhere, but ongoing quality service is another story. Chip has been my service manager for all of the VWs that I have purchased as well as those purchased for my children. Chip is the reason I go to Strong VW,

CatherineB

18 de sep. de 2014

I bought my 2012 Volkswagon Jetta TDI in Dec of 2012 and have found my whole experience to be excellent. The service is right there, getting what needs repaired, completed in a timely manner. I've felt listened to and my concerns addressed. Brian Edwards in my last visit was the service specialist and he was great! Thanks for a great experience, Strong Volkswagen!

SWD

15 de sep. de 2014

Brought my Tiguan in for service and service consultant Donald Beers was friendly and efficient. The car was finished more quickly than expected, washed and Mr. Beers came to find me to let me know my car was ready. Great service experience!

juliogman

9 de sep. de 2014

Chip arranged for best time to bring car for maintenance. Arranged for transportation and completed all the items we discussed at the beginning. He kept me informed of repair process and called me as soon as the car was done.My car was washed and well presented.Thank you Chip

Rachel

26 de ago. de 2014

Jamie Grol was helpful, friendly. I was given a realistic wait time & they far exceeded that time. They got done what needed to be done efficiently & I was in & out in in a good amount of time.

jvward

24 de ago. de 2014

I bought a 2013 Impala from Strong VW. It was the lowest mileage Impala in the north west with a very competitive price. The car was like new at about half the new price. As you can see from the stars everything was good to excellent but one. The reason Quality of Work was rated at only fair is because Strong VW did not service the vehicle as they said they did. I was checking out the Impala prior to service and I felt that the engine oil was not as clean as a fresh oil change with only 300 miles on it should be. But because the Impala only had 13,800 miles on it I thought that I would just change it when I got back home. I'm from out of state. While on the way home I was getting familiar with the Impala's monitoring system and found that the oil only had 20% of it's life left. That tells me, along with the not so clean oil, that the oil was not changed. Also sometime in the car's past someone had bumped a curb with the lower right bumper guard which gave it some mild scratches but separated the inner wheel well cover. It would have been a simple thing to just reset the retainers. It looks like they washed the car and sold it to me. The Impala is still a good deal for me. Simple cosmetic fix and a oil change. I still have over 22,000 mile of manufacture warranty. But Strong did not service the vehicle as I was told. So you decide. Thanks for reading.

Mike

23 de ago. de 2014

I always request Brian Edwards when I drop off my car. He's great to work and the work has always been quality.

Dbeers80

21 de ago. de 2014

Very attentive and considerate of my time and need to be back on the road. Honest answers and lowest prices in town. Keep up all that you do.

Dr. Abundo

20 de ago. de 2014

Strong VW ALWAYS delivers. They are so friendly and prompt with honesty. I appreciate all of the service advisors and their communication. I told them that I would get there before closing and they had both of my VW"s read in the front lot and keys ready. They are the BEST. There's only one place to buy a VW and maintain it - STRONG VW.

Ron Baird

5 de ago. de 2014

Thanks to Kimberly Greene and the fast service team. I was in and out in under 40 minutes. I am always treated like a valued customer.Thanks!

VLC

17 de jul. de 2014

I took my 2013 VW CC for service and it was done fast while I waited. Overall it was a nice experience. VLC

cadenma

15 de jul. de 2014

Overall great experience! The sales people were knowledgable and helpful. The managers were willing to worki with me to find a solution for my family. All in all, I'd do it again! I love my new Volkswagen!

Janetlee71

15 de jul. de 2014

I came in for an oil change and they did a great job. They were fast, clean, and great to work with!! I have not tried the Saturday service and appreciate that I could come in on a Saturday and get it done!

SJ

15 de jul. de 2014

As much as I dislike pouring money into my car, there are times that call for an investment in service and surpassing 200K miles is one of them. Brian Edwards talked me through all the issues my car was facing and prepared me for the cost I would incur at the end. Since the maintenance and repairs would take several days, he set me up in a loaner car. In the end, my car ran like new and the bill actually ended up being a couple hundred less than expected. Now I am ready for another 200K...thanks Brian.

Craig "The Colonel" Morgan

5 de jul. de 2014

Chip Bryson at Strong VW is the best I've ever had. He is the only person I would ever take my cars to because I know he makes sure everything is done correctly the first time. He knows and loves cars. I recommend him to everyone.

Janetlee71

28 de jun. de 2014

I am completely impressed with the care I received and think all VW owners will feel the same! I went in the two issues and had both of them handled professionally. The center was clean, friendly (to me and my dog) and they did everything I needed. I have been a customer since 2002 and will continue to go there.

Sami

17 de jun. de 2014

I recently had my New Beetle serviced at Strong Volkswagen for it's 100,000 miles. As always, Chip Bryson and the service team exceeded my expectations. I am considering purchasing a new vehicle and have looked at other products that are not Volkswagens. I hesitate going anywhere else because I know I won't receive the same service that I receive at Strong Volkswagen because there is only one Chip Bryson. See you in 5,000 miles.

CCdriver

13 de may. de 2014

I had a really disappointing service experience here today. Last week I made an appointment and ordered a few parts for my car. When I came in for my appointment, the man at the service desk made me rehash everything I needed done and treated me like an idiot when I tried to describe a part I did not know the technical name of. I let him know that I'd be taking the shuttle and he told me to go wait in the waiting area. He didn't give me any more information on when the shuttle leaves, how long it would take to make the repairs on my car, or anything else. After waiting for 30 minutes, I went back to the desk and asked how often the shuttles came. He said that they came and went as the driver dropped off customers. I asked if there was any way he could check to see how far out it would be and he called the driver. After he got off the phone with the driver, he said "She's a way's out". That did not help me at all. I asked how long it would be and he said that she didn't know. I asked him where she was and he became rude and said that she didn't know, that she couldn't predict traffic, that it's hard to tell. I asked him if he thought it would be more than 15 minutes, and annoyed he said, "If it were only going to be 15 minutes, I would have said that". Again, treating me like an idiot. At that point, I called a ride and left. By the time I got to work, I was 30 minutes late. I expect a lot more respect from people in this industry. If they think it's going to be a while, I'd appreciate them letting me know. When I have questions, I think they should be happy to answer them. My family has purchased several cars from Strong Volkswagen and Audi and this is unacceptable. We'll be reaching out to a manager in the next day or so about this employee.

PodinSaltLake

26 de abr. de 2014

My wife and I purchased a new Jetta SW from this dealership. We noticed some glue from the new car wrapper still on the car and took it back to get it buffed out. Not only did they not complete the buffing job, they damaged the roof where they were working. When we went to pick the car up and called the damage to the car to their attention they replied that the car was like that when it came in (it was not). Even though they have promised to fix this car as of yet it has not happened. Management has been adversarial and insulting. Stay away from this dealership.

PodinSaltLakeCity

26 de abr. de 2014

We purchased a new Jetta SW from this dealership. Upon getting the car home we noticed that the glue from the car wrapper was still on the car and took it back to get it buffed out. When we went back to get the car not only had they not completed the buffing but where they did work they had damaged the car roof. When this was called to their attention they had the audacity to claim it was like that when it came in. Management has been adversarial and insulting. I would not advise using this dealership.

Bbdmorgan

2 de dic. de 2013

This dealership really has the integrity and service. They stand by what they advertise and have fast and friendly service. Mark Sain is the best salesman!!

sandra9022

28 de nov. de 2013

I live in Colorado and the car I wanted was about $6000 more at the local dealer, not to include the $2000 down payment required. At strong I was able to purchase the car with 0 down at 1.9% APR. Matt was there to answer all my questions... The best buying experience ever, no sales pressure, the car was shipped and delivered the same day! Awesome Service...Thank you

one_bad_rover

15 de nov. de 2013

I contacted Strong VW regarding a car that was on their website. They were asking $3900, I offered $3200, and said that was contingent upon the car being as advertised. I received a response from a "secretary" who sent me the following email:My name is Caroline, Matt Hansen's assistant here at Strong VW. Is this the best email to reach you at?How can we help you in your research or buying process?We only take offers in person... not over email, sorry.Is there a certain day you would like me to make you an appointment with Matt? The number here at Strong VW is 801.596.2200 and my extension is 7271. If you want to directly reach Matt his extension is 7250. As such, we purchased a similar car just a few blocks from Strong VW, simply because they were able to be honest and upfront, give us a price and stick with it. Not impressed at all.

DisappointedWoman

13 de nov. de 2013

They tell so many lies they can't keep their story straight. Bait you in with what looks like a great price. Then they raise it up and delete ad. Or, if that doesn't work they say its only for a lease after you have come to terms. Or, the incentives they offer will disappear. Or, not sell you the car as advertised when they know you have cash. Make sure you print your ad and are ready for the ride of your life to save some money. Trust me when I say you will earn every penny you save by buying here. Oh, and women buyers beware. If you are a woman buyer they will continue to reference your husband, not you. I was willing to drive from Oregon to buy their car. But after so much drama decided against it.

ScottR1200RT

20 de sep. de 2013

I drove down from Idaho after reading several reviews of the service given by Strong VW. The local dealer here is renowned for being hard to work with. I had done a lot of internet homework in reaching the decision to purchase a new Passat TDI and was hoping the reviews were correct about the dealer. I visited with Matt via email to settle on a particular car; a 2013 Passat TDI SE and then followed up with a phone call to let him know I was coming down on Saturday the 14th. He and his assistant were very pleasant to talk to. When I walked into the dealership and asked for Matt Hansen, I was pleasantly surprised. I was expecting the typical car salesman. The kind that make you want to take a shower after your experience. Matt with his long hair, beard and pleasant smile was unexpected. I commented that I was already impressed due to the fact the dealership allowed him to be himself. He had the car we had talked about ready for me to look at and drive. This car was fine for me, but my wife had texted me a little wish list on my drive down. This car was not the color she wanted and was short a few of the options she wanted. I was all for saving a few thousand bucks and taking this one home. Matt was very patient and showed me a 2014 Passat TDI SEL that filled her wish list. It took me a couple hours and few phone calls to the wife to make a decision. At no time did I feel pressured by Matt. We even visited about our love of BMW motorcycles and some of the trips we each had been on. In the end I went home with the 2014 Passat and was pleased with the deal I had made and with Matt and Caroline (his assistant). It has been nearly a week since buying the car and we are very pleased with it, my wife especially so. I received a follow-up call a day ago from Caroline to see if I had any questions or concerns, that was a nice gesture.

Katie82

18 de sep. de 2013

I bought my 2012 Jetta from Strong's and have been very happy with the treatment I received both in sales and with the folks in service. They fixed my air conditioning earlier this summer and they were very easy to work with. Thanks and I'll be back!

ttollefsbol

17 de sep. de 2013

I recently purchased a 2013.5 GLI through Keith at Strong VW. The team at Strong was very responsive and a pleasure to work with. I purchased the car long distance and was very satisfied with how easy the buying process was. I absolutely love my new car and would be happy to purchase through this dealer again.

HBug

17 de sep. de 2013

This was the best car buying experience that have ever had! My husband and I started online looking for a fuel efficient new suv. Living in Wyoming we also needed an all wheel drive. We babe across the 2014 Tiguan TDI, and decided to look into those. After a lot of price shopping we came across Strong VW and they the best prices out there. We contacted dealership and they were very helpful, even had us pre-approved for our financing. They even offered to have the paperwork and vehicle delivered to us in Wyoming, but we wanted to drive before we bought so we took a Saturday and planned on making a day of it. When we arrived they had the vehicle for a test drive and answered my long list of questions and the many options the car had. We Loved it. Since we already approved the paperwork needed reviewed. I had a few questions and the general manager came out and answered them we signed. The delivery of the Tiguan was great the salesman answered all my questions and was very patient with me. What we thought would be an entire day of paperwork and car buying crap turned out to be two of the most informative and entertaining hours I've ever spent shopping. We will make this drive the next time we need a new and we'll recommend Strong VW to all of friends and family.

Trevor

17 de sep. de 2013

I bought my new GLI long distance through Strong VW. I had a great buying experience and the team at Strong was attentive and responsive. As a first time car buyer, they were willing to walk me through every step and worked with me on a price that helped make the deal possible. Being that the sale was done long distance, I was very pleased with the time it took to receive responses to my never-ending questions. I love my new car and cannot wait to drive it every day!

anagal224

16 de sep. de 2013

Eric was extremely helpful in purchasing my new vehicle. Made this an easy and friendly experience. He was very knowledgeable about the product. I would definitely recommend Eric and this store to family and friends.

kaoss31

16 de sep. de 2013

I originally bought a 2007 VW Jetta GLI from Eric at Strong VW and since then I have leased 2 different CCs. I have to say that this last purchase has been the best and I really love the 2013 CC with the new upgrades VW did. I recommended Eric to anyone who wants to buy or lease a new Volkswagen at Strong VW, He really knows his product well and did not waist my time like other places in the valley. My wife is also happy since she leased her second Toureg from Eric also. Thank you again Eric, see you in three years... Chico

Anabel

16 de sep. de 2013

Everyone at the store was nice and helpful. They made the car buying experience a great one. I would not go anywhere else. The sales people listened to what i wanted. The sales reps where knowledgeable and helpful throughout the whole purchase. I would recommend all of my friends and family to shop there.

Chico Fuentes

16 de sep. de 2013

I originally bought a 2007 VW Jetta GLI from Eric at Strong VW and since then I have leased 2 different CCs. I have to say that this last purchase has been the best and I really love the 2013 CC with the new upgrades VW did. I recommended Eric to anyone who wants to buy or lease a new Volkswagen at Strong VW, He really knows his product well and did not waist my time like other places in the valley. My wife is also happy since she leased her second Toureg from Eric also. Thank you again Eric, see you in three years... Chico

Mattes

14 de sep. de 2013

These guys have no respect for a person's time. I made an appointment with Brian Tribe to buy a car I had previously test driven. I had cash in my pocket, enough for the asking price and any additional fees, and expected to leave with the car. The car was not ready at the scheduled time or even on the lot. A short phone call from Brian Tribe or Eric Gustavson to let me know the car was not ready could have avoided this whole unfortunate situation. When I arrived at the appointed time, he did not have time for me. He was heading out for a test drive with another customer. He said is should only be another 30 minutes and suggested that I go over to the detail shop to take another look at it.I got the feeling I was not welcome in their show room do to the casual nature of my clothing( t-shirt, shorts and tennis shoes). At the detail shop, it was obvious that it was going to be hours before the car was finished. When I returned to Strong VW, no one would give me the time of day. As I walked around the lot, I overheard two salesmen lambasting another customer. The language they used was absolutely vulgar and offensive. Of course, there was an apology hours later when they called my wife even though they had my phone number. I gave them a chance to save the sale with a small price reduction do to my wasted time. I never even received a call back from these guys! A later call to talk to the general manager was laughed off and my wife was told that the GM comes and goes as she pleases so good luck getting in touch with her. Unprofessional, Disrespectful and foul mouthed are just a few of the adjectives I would use to describe the atmosphere at Strong VW. I had been a long time VW fan. This has destroyed any confidence I have in the Volkswagen name. *****The story continues. Joe, the Sales GM called about an hour after we posted this review and asked for a return call. When we called back, he tried to blame me for my bad experience. He had every excuse in the book, including "I can control what my adult employees do and say." With each excuse he stated, "I am not making excuses." (Joe, an excuse is still an excuse, even when you say it is not.) At times during the call I seemed like he was trying to bully me into changing this review. Today, he sent a private response to this review asking me to contact him, again.

Casey

14 de sep. de 2013

These guys have no respect for a person's time. I made an appointment with Brian Tribe to buy a car I had previously test driven. I had cash in my pocket, enough for the asking price and any additional fees, and expected to leave with the car. The car was not ready at the scheduled time or even on the lot. A short phone call from Brian Tribe or Eric Gustavson to let me know the car was not ready could have avoided this whole unfortunate situation. When I arrived at the appointed time, he did not have time for me. He was heading out for a test drive with another customer. He said is should only be another 30 minutes and suggested that I go over to the detail shop to take another look at it.I got the feeling I was not welcome in their show room do to the casual nature of my clothing( t-shirt, shorts and tennis shoes). At the detail shop, it was obvious that it was going to be hours before the car was finished. When I returned to Strong VW, no one would give me the time of day. As I walked around the lot, I overheard two salesmen lambasting another customer. The language they used was absolutely vulgar. They denigrated women and disabled individuals. Of course, there was an apology hours later when they called my wife even though they had my phone number. I gave them a chance to save the sale with a small price reduction do to my wasted time. I never even received a call back from these guys! A later call to talk to the general manager was laughed off and my wife was told that the GM comes and goes as she pleases so good luck getting in touch with her. Unprofessional, Disrespectful and foul mouthed are just a few of the adjectives I would use to describe the atmosphere at Strong VW. I had been a long time VW fan. This has destroyed any confidence I have in the Volkswagen name.

rocky4gem

1 de ago. de 2013

I purchased a "03" Honda Civic From Strong VW in January 2013. I understood that Honda was a good reliable vehicle, and there were many positive reports about the dealer. I felt I was purchasing a car from a reputable dealer and that it would be a good used commuter vehicle. I was told that the car had been inspected and that the oil had been changed, but that I was purchasing it with no warranty. I did not quibble on the price, but paid what was asked, without having anyone else look at it. The first week, I found that the lock didn't work on the driver side, so I took it to my mechanic. He replaced the lock with an automatic system and also changed the timing belt. We then found that the Check Engine Light wouldn't turn off. Another mechanic looked at the car that weekend and showed me where parts of the vehicle were missing and that the car was essentially welded back together. He told me I should go back to the Dealer and ask them for some help with the car because it appeared that their mechanics probably knew about the problems with the engine when the inspection was done. so, when I got the car back a month later, I made it into the Dealership and explained the situation. At this time they were kind enough to help me with part of the costs of replacing the Catalytic Converter and patching the car back together (missing pieces and pieces falling off). In February, both of my headlamps burned out and the Dealer paid to have them replaced. I got the car aligned and found that one of the front end ball joints was bad. I replaced that. In April, the Check Engine Lite again reappeared. I took it to my mechanic to find that the oil was gone - we poured in 4 quarts. At the beginning of June, the car began to overheat intermittently. I took it to my mechanic and he replaced the fan assembly. This didn't fix it. Now, it appears that the A/C compressor, and front brakes need replacement. The rotors need turning and the front tires are separating. Costs so far for me for repairs are around $2000, and the needed repairs will be $1000 more. I went back to the Dealer and spoke with Frank to see if they could help me out and he was kind enough to send me to their repair mechanics. They quoted me the same price as I already had. I then called on Brad Strong to explain the situation to him. He was not willing to listen to my story, he had already gotten the story from Frank, and was very adamant that there was no more they could do. I mentioned to both he and Frank the fact that the car never should have been sold on their lot, as their mechanics should have seen the issues with the car. I have been able to drive the car about 4 of the 6 months I have had it. Brad did say they could trade it in for another car, but as far as taking it off of my hands or helping me with any more repairs - that was out of the question. On the Strong VW Dealer Website it says "At Strong VW we value our Customers and know that they are who keep our doors open. This is the reason we want to create Customers for life, not just the sale. We do this by ensuring that our Sales Staff are trained on our product, as well as how we expect them to take care of our customers thoroughly." Obviously, the sales staff did not understand how worthless this vehicle is!

TDI guru

1 de ago. de 2013

Bought a 2013 Touareg Sport TDI sight unseen, flew in from Los Angeles, they picked me up at the Airport, and handled the whole paperwork with great efficiency. Would do business with them again in a heart beat. These guys are respectful of the value of ones time. Would do business with them again.

ChelseyMarie3118

10 de may. de 2013

Steve McClure helped me buy my 2013 Jetta. He was great! Super friendly and informative. He went over all of the information with me and answered all of my questions very patiently. (I had a lot!) He was very straight forward and clear about what I was getting. He took the time to sit with me in my new car and go over all of the programing all the way down to setting my seat so it was perfect. Everyone else at the dealership was very friendly and happy to help. I have since had a followup phone call from Steve (Less then 12 hours later) just to check if I had any questions. I love my new car and am so happy about the buying experience!

Danp1234

7 de abr. de 2013

We purchased a 2013 Jetta TDI from Ray Rosecrans today, with help from Alan. They both were incredibly helpful and caring about getting us into a new car that was within our budget. Ray took the time to show us several different cars and helped us pick out the right one for us. I would recommend purchasing from Strong VW, the entire process was very smooth, no high pressure sales techniques used by other dealers like Larry H Miller. Only bitter part was before signing the paperwork, the lady who offered us the warranties seemed a little bothered that we didn't select any extra service contracts. Besides from that were happy with our purchase!! Will buy from Ray Rosecrans again!!

JenUnderdown

7 de mar. de 2013

We had a great experience buying our SWEET Chevy Trailblazer from Strong Volkswagen. Steve McClure was a great and thorough salesman. No bullying or pressuring. He was very patient and made sure we were happy with our vehicle and the price. Everyone from Steve down to Shelly at financing was helpful, efficient, and respectful. The paperwork was done quickly and without hassle. My car was fairly priced and is in fantastic shape. I would very much recommend Steve at Strong Volkswagen to everyone. This was a great car buying experience!

Tueller

2 de feb. de 2013

This is the third car I have bought from Tony and he is by far the best salesman I have ever worked with. His utmost concern is for me in every area. I recommend him to everyone!!!

JDinBCNV

13 de ene. de 2013

I recently purchased a 2010 Jetta Sportwagen TDI from Strong VW, and the customer service was great. I live in the Las Vegas area, and worked with Eric and Matt in the internet department by phone and email after finding the vehicle on cars.com. They took a credit card deposit and two days later I flew out to complete the purchase. They were both a pleasure to work with and the buying process was very smooth and easy. Shelly in finance was very nice too, and everyone I came in contact with during my short time at the dealership seemed authentic and friendly. Even though they are 450 miles away I will consider buying from them again in the future. They even picked up the cab fare from the airport.

nahmiasj

8 de dic. de 2012

Came back for my second purchase at Strong even though I live 350 miles away.I am able to discuss car otions online or on the phone and have always been able to get a fast,straight answer to my inquiries.It also helps that I have always been to get the car with the options I want at a fair price.So yes I will continue to drive 350 miles to get my next VW at Strong.

jbd00001

13 de nov. de 2012

I would like to give a huge SHOUT OUT to Greg Butcher. As we all know buying a car can be one of the most time consuming and stressful experiences one has to go through in life purchasing something that will cost a lot of money and have no return in the end. Greg was amazing! Out of the dozen or so times we have had to buy a car, Greg made this the only GREAT experience weve had. There was no fast talking, strong arm sales pitch trying to get us to buy a car that would put more money in his pocket. He just LISTENED to our needs and wants. ANSWERED our questions with extensive knowledge of the cars. My wife and I are in a sales role with our jobs and you have to sell, but there is nothing wrong with integrity, honesty, and morality in a sale. Even after we signed the papers he jumped in the car for 30 minutes and connected my wifes phone to the blue tooth as well as showed us how to use all of the other features that would have taken a ton of time going through the manual and do on our own. Even when I saw him a week later coming in to pay the down payment, he stopped for a minute when he was with another customer to shake my hand and ask how the car was. Im glad there are guys like Greg still out there in the automotive sales industry and he has restored my confidence in the car buying experience. Thank you Greg!!!

cshaffer

9 de nov. de 2012

Bought my 2008 VW Passat from Strong VW and was treated fantastic. Everyone was very pleasant and the process couldnt have been easier.

brooksfam

12 de oct. de 2012

We were totally satisfied working with Matt at Strong Volkswagen when we bought our new 2013 Golf TDI. Matt was very professional and informative in helping us decide on the car best for us.

scsallyc

11 de oct. de 2012

In my internet search to compare the BMW X5, Audi Q7, and the VW Touareg, I zeroed in on the Touareg. Several dealers responded to my inquiries. However, the email and consequent voice mail left by Eric Gustavson at Strong VW, SLC, seemed to be the most direct and conversational, not what one usually expects from a "car" salesperson. Consequently, I contacted Eric and made arrangements to test drive the Touareg Hybrid and gas models. Never have I come across a salesperson so knowledgeable about cars, low keyed, non pushy, and responsive to my driving needs. Two weeks after the initial contact, I decided to buy a Touareg tdi. The negotiating process was incredibly smooth. Eric spent almost an hour after the purchase going over all the fine points of my new car. Since the purchase he has checked in to see if he could assist me with any further questions about the car. He also emphasized that he would always be available to help me with car issues. Bottom line... I would recommend Eric Gustavson 100x over to family, friends, and strangers as the person to contact at Strong VW.

wen qu

9 de oct. de 2012

I went into Strong Volkswagon and meet with Matt he greeted me and help me find the car I wanted. I had a lot of questions and he is the guy that new how to answer them. I was very happy but did buy went back a month later and ask for Matt but he was off so then his teammate help me out and sold me the car. The thing they could of done better is gave me the car for free

RustyKungFu

27 de sep. de 2012

I bought a Certified Preowned Passat from this dealer. Being that the car was certified, one would think that the car met some good standards before being issued the certification of CPO.The Passat I bought from this dealer turns out to have been involved in an accident a year prior to it being offered for sale by this dealership. One of the qualifications before a vehicle is qualified for the CPO program is that it has to have a good CARFAX report. I was shown a CARFAX report that supposedly matched the car I was intending to purchase, this report I was shown did not have any indicator marks of an accident to the vehicle history. Well low and behold I come to learn after signing the finance papers and driving home with the car that this was not the case. Since this car was subjected to a 112-point inspection as the salesman had led me to believe when he provided me a brochure printed by VW corporate explaining the CPO process. I was told of the stringent and careful review each VW is subjected to after the certification technician verify the car has a good vehicle history report and meet certain basic criteria such as mileage and condition. It was explained that by choosing a CPO I was purchasing the peace of mind and expectation that the cars certified are like that of a new VW. Turns out my car after having signed the finance papers, taken it home and driven it for a couple of months, I noticed the paint on the rear passenger quarter panel at the bumper seam and tail light had begun to peel away. I looked closer and found that the paint on the rear passenger door and moulding was beginning to peel there too. I call the dealership and spoke with the manager Mike Smith who tells me that there is nothing he can do other than have his technician take a look at it because the car has been paid for. So I take the car to the dealer and they look it over and tell me that the cars body had been reworked from a previous accident and that repair of the paint would not be covered by the CPO warranty. They offered to discount repainting the body and door panel by 10% and that was it. I felt that this was not acceptable and demand they take the car back because they misrepresented the condition. They then checked the CARFAX report to find the report of an accident occurred over a year before it was offered for sale and my having purchased it, they again refused to remedy the issue. I was pretty upset with this dealer and demanded they resolve this more appropriately to which the manager Mike Smith said "You may resolve this by removing yourself from our store or I will call the police and have them resolve that for you"I left the store that day and contacted VW America who explained to me that there is nothing they can do because they do not inspect the vehicles for certification, they leave this to the dealer service center when it meets the guidelines VW America has set as a framework. The certification usually occurs after the car has been receive after the dealer has purchased it from VW's national purchase stock. VW America too was of no help in being able to resolve my having been defrauded by this stealership. Later after having the car inspected by a body shop I learned the body is not aligned, was offset by 2.50 of flex and that the quarter panel had been reworked by a body puller and the side frame to the lowest part of the rear door had been significantly compromised from side impact and now made of body filler, the tail light housing is not a genuine VW part but instead manufactured by EagleEyes and that the brake lines and rear wheel hub are from a different model Passat. On this same wheel the ABS sensor is faulty because it registers intermittently and the wiring insulation had been clipped and mended improperly leaving the sensors wiring exposed. This dealership cannot be trusted, they take no responsibility, potentially have committed fraud, behave inappropriately towards customers and do not conduct their business with good practices. My recommendation is beware of this dealership and might be best to offer your business to more reputable resellers of VW product.

Jamison2012

23 de ago. de 2012

I give this dealer and these sales people a two thumbs up! I've purchased two cars from Eric to date, a 2005 Jetta and a 2013 GTI. When purchasing my GTI, I also dealt with Matt. They are both awesome people to work with and you can tell that they have a passion for the product that they sell! Eric has reached out to me several times throughout the ordering process to give me status updates on my car, see if there is anything they can help out with and has gone beyond any of my expectations to make sure I've been completely satisfied with my purchase. If you are considering buying a new or used car, I'd definitely recommend dealing with Strong Volkswagen and Eric Gustavson and/or Matt Hansen. They will put you in the right car, at the right price and give you the best service available! I've even gotten my friends, family and coworkers to buy through Volkswagen and they've all given me positive input. I don't ever plan on dealing anywhere else. They are there for you before, during and after the sale as well with a friendly parts and service staff and will make sure you are completely taken care of!

Rscovel

25 de jul. de 2012

We just leased two cars (a new Jetta and GTI from Strong VW in SLC and I had a great car buying experience. Eric and Matt both were extremely helpful with any questions I had as we finalized our decisions. We never felt pressured to buy anything extra. There were no hidden fees or tricks. Matt and Eric were very helpful as they took the time to go over all the features and details of the cars--inside and out with my wife and myself. I would definitely buy another car from Strong VW and Eric/Matt in the future and I would recommend them to anyone that is looking for a nice stress-free car buying experience.

kcartwri

16 de jul. de 2012

When I first purchased my new car I was super excited and happy with the service I received. The sales team was fantastic and I filled out a great review for the service. However NOW I wish I could take that review back! I received my postcard letting me know that my license plates were ready to be picked up, so I stopped by on Saturday afternoon. I was in a hurry so I just took the package and signed for them. I never once opened the package I simply put it in my glove box. The following day I went to go put my new plates on and opened the package for the first time. I noticed right away that there weren't any registration stickers or registration certificate. So I called them this morning and they have been anything but helpful. The first two women I spoke with were extremely rude and blamed me for losing the stickers. The Manager I talked to was a little more empathetic however still not helpful. I am now forced to miss work and possibly school to go stand in line at the DMV and pay for replacements! They have done nothing to help me. It's a complete waste of my time for their mistake!

Bill and Pat Curnen

4 de jul. de 2012

Best Auto dealership I have ever dealt with. Good selection,good pricing, good customer service and would recommend to everyone without a doubt. We have done business many times over the years and have never had anything but outstanding service before and after the sale.

happyGTIowner

11 de abr. de 2012

I just bought a new GTI from Strong VW in SLC and I had a great car buying experience. Eric was so helpful and patient with any questions I had as I finalized my decision. I felt like the whole buying process was very transparent and I was never pressured to buy anything extra. There were no hidden fees or tricks. Eric was wonderful to work with and is so knowledgeable about the cars. After I bought the car, he took the time to go over all the features and details of the car--inside and out. I would definitely buy another car from Strong VW and Eric in the future and I would recommend them to anyone that is looking for a nice stress-free car buying experience. After looking at cars at 15 different dealerships, none of them came close to Strong VW and Eric in knowledge or customer service.

prissy_UT

9 de feb. de 2012

Very dishonest salesperson! My husband and I went to Strong VW to purchase a used Subaru ~all we needed was a commuter car that would take the kids and I from point A to point B. I made it clear to Carlos, the salesperson that was helping us that I would not make the purchase if the car had been smoked in since we have 2 small children (one being just a newborn). Carlos ASSURED us the car hadn't been smoked in. Well, when my husband went in to test drive the car he couldn't smell anything due to the strong and overwhelming smell of chemicals used to MASK the SMOKE smell. Two days later I noticed the smell and was 100% sure that car was smoked in (I found cigarette burns all over the car as well as stains). We ended up selling the car privately at a $3000 dollar LOSS (and the car cost us $7000 plus taxes and fees at the dealer). If Carlos had been honest up front and had told us the car was smoked in, we wouldn't had put ourselves and our children in danger by inhaling hundreds of different tobacco chemicals the car had. Just research third hand smoke and you'll see what I'm talking about. Anyway, we do not recommend this dealer to anyone out there looking for a clean, non-smoker car for their family since they are liars and dishonest people! What a horrible experience at Strong VW.

stkbylitng

23 de oct. de 2011

We were lied to, deceived and treated unprofessionally and disrepectfully. Also had the price change by $1000 for work they did over problems we found on a test drive and only after I refused to finance through Larry. He tried to get me to finace multiple times even after being told I had cash in hand and would not. He even sent us away to wait for another vehicle which never arrived. When we told Dave and Larry we wanted to sit down and work a deal and numbers on the Passat he told us to "give the Jetta the benefit of the doubt". After waiting over an hour he called and said the Jetta wasn't coming and to come back and see if we can work a deal about the Passat. Well on our way back we saw the Passat leave on a test drive with another couple...imaging that. We got back and told them we saw that and wouldn't be part of a bidding war. They assured us they don't work that way. We sat down with Dave to write an offer as we had already talked about what we would pay. Larry then came in and rudely took over, interrupting Dave. Dave suggested we had talked and just to get to the bottom price, Larry got upset and refused and told us we "had to play the game". He eventually left and returned with a proposal. We countered with our final offer $6500 out the door for the Passat they had listed at "$5495" and they wouldn't have to charge the A/C. He hesitated for over five minutes making all kinds of reasons why that wouldn't work. We told him that was final. He took the offer in and within three minutes returned and said it was too late the other couple who had been out on the test drive just bought the car. Larry then stated it was for the price we just offered. Guess what?! As we walked by them I heard them agreeing to finane through the dealership. So in MHO they unethically sold the car out from under us because we wouldn't finance...if that isn't the reason then it is just plain incompetence by Larry. Either way BEWARE of the slimeball Larry! When I went to complain I was directed to the overweight hispanic looking bearded finance manager. He looked at me as if to tell me to "F" off. Then both Larry and this fool, smirked at me and told me there was nothing that could be done and shrugged their shoulders. That's the kind of slimely business they do. Then to make matters worse....Here is the car listed today with the new belt and water pump and $1000 more on the price. Then to see just how ridiculous this dealership is and what Mr. Brian Strong really meant when he says he'd like to hear from us, I called his number and left a voice message with my number asking him to call me back and explainig what happened. Haven't heard a word from him...imagine that! Then they have the balls to call me today and tell me they wanted to see if they could still earn my business and it was unfortunate how things went down. Are you fricking kidding me??!!! By the way, if I would have been happy with them I would have bought a second car for my business from them within the next 8 to 12 months...So who really lost here?.....Strong VW did! DO NOT BUY from them. The above named are unethical and practiced decietful busniess practices and obviously have an incompetent service department to not have found the problems prior to offering the car for sale. I will look into whether that was a violation of the law on their part for putting out a vehicle that did not have the required recall issue corrected and allowing the public access to a potentially dangerous and unsafe vehicle.....Can you say Motor Vehicle Enforcement Division?? I would like to say one thing positive though. Dave our original saleman was great to deal with and was actually honest with us until he allowed Larry to run all over him and sabotage his sale. Larry needs to be kicking rocks down the road Mr. Strong! As long as he's around you will NEVER get my business. If your dealership screwed up by listing the wrong price for a broken car then take it out on your managers NOT your clientele.

Kurt33

2 de jul. de 2011

After explaining that I would be moving out of state to start a new 6 figure job, I asked the salesman, who asked the sales manager and finance manager if I would be approved to buy a new/used car despite not having a start date until about a week after the deal. If no, fine, I'd wait until after my move out of state; if yes, I'd buy a car from them if we could agree. Of course, they said no problem. Sooo, I spend over 8 hours approaching everything in good faith, providing info and agreeing on a Touareg. At the last minute, the business manager tells me they can't do the deal unless I give them a sizable deposit to hold the car and then, after I start my new job I can drive 9 hours back to pick up my car. When I reject this out of hand, expressed my displeasure over the way they wasted a large amount of my time, Shad (the sales manager who told me I could trust him because he does things differently than other dealers) begged me not to leave upset and promised to call the owner, Brad Strong, to get approval. He said to give him an hour and he would make this right. Never heard from him again. Bottom line, they knew there would be a snag, but schemed that if they could get me far enough into the deal and invested in the car, they could change the game and I'd still be ok with it. They showed callous disrespect and heartless gamesmanship while counting on their powers of persuasion to sucker me into a BS deal. I wholeheartedly recommend you to distrust this group, especially Shad. In our great capitalist system, the only way to change the bad behavior of a corporation is to not do business with them, which is what I vigorously recommend.

mtroyner

27 de dic. de 2010

We purchased out first Jetta TDI from Eric back in 2006. The car and the experience were so positive that we recently purchased our second Jetta TDI from Strong VW and were pleased to work with Eric once again. Thank you for making our car buying experiences hassle free!

jazzmanpa1

23 de dic. de 2010

It is never easy to sell as sales person. I have been in an industry that requirescustomer service and full time pr for 40 years. Matt Hansen is the consumate salesperson with regards to these primary qualities. He is honest, he is transparent and his advice is without regard to his income.I reccomend him and Strongs highly and by virture of my experiences, which are many with Strongs, you will not find a better place to purchase your next vehicle.

jaredc

18 de nov. de 2010

We have purchased a few cars through Matt Hansen at Dave Strong VW over the years, mostly recently a GTI. I cannot say enough about what a difference the sales experience is with Matt as opposed to other dealerships and other salespeople we have worked with - night and day. Rather than leaving annoyed and feeling that you have to constantly be on guard for high-pressure sales tactics, Matt has always been extremely professional, knowledgeable, polite, genuine, respectful and patient. He listens to every detail of what you are looking for, works very hard to find what you need, and is a straight-shooter through the whole process. Not only that, but when we have returned to have the car serviced Matt has been very gracious with his time and has helped us find accessories and answered questions about unique features and upkeep of our car. (It is also worth nothing that Dave Strong's service department is second to none).The cars you see on Dave Strong's lot are only a small assortment of the vehicles they actually have on hand, and Matt is always up on their current inventory and gets the cars we want to drive when we show up. Matt's sales approach could be the model for other dealers. He is open, honest, fair, and no-pressure. He has gone far out of his way to make deals work out for us. Matt seems to be one of the few guys out there that gets that if you can feel great about your experience that is the best way to get repeat business. Not only have we returned to buy cars specifically from him, but we have referred friends and family to him on numerous occasions. It is nice to know you can refer a friend and have full confidence that they will have the same experience we have had. Every single person we have sent to him has been blown away by how relaxed and easy their buying experience was. If you are looking for a VW, make it easy on yourself and drop in to Dave Strong's and ask for Matt.

Fry dog

18 de nov. de 2010

When it comes to VW first thing that comes to mind is Strong VW. I have bought several cars form Strong and always come back and see Matt or Eric for all my needs, whether it is a technical question or just to talk new models I am always treated with respect and feel not only like a customer but a friend too. I would recommend Matt and or Eric for all of your needs. Thanks guys you have a customer and friend for life!!!

holbrookjl

18 de nov. de 2010

Matt is by far the best salesperson I've ever dealt with. He has gone far beyond what I would say any other salesperson would go. My wife and I have purchased 2 new cars from him, and when it came time to the 3rd, he continually helped me try and locate what we were looking for. Although what we ended up finding was out of state, he still gave me great information regarding my purchase from a private individual. I would say that my persistence has been overpowering at times, but not once did Matt say for me to deal with it on my own. He was patient and worked with me for several months, (almost a complete year) looking for my current car. Strong's VW on a whole is a new experience for a dealership. I have never felt so comfortable buying a car from anyone like I have from Strongs. Matt has figured out that people don't want to deal with sketchy sales people, so his approach is straight forward, and open from the start. He will do his best to get you what you want and what you want it for. So far, from my experience of buying cars from him, it's a far better deal than what you'd get at other local dealerships.

astromberg

18 de nov. de 2010

My husband and I had finally decided we needed a new car. This was our first "new" car. We had previously owned a '69 VW Bug and wanted to stay with Volkswagen. We walked into Dave Strong and were immediately greeted with smiles by Matt Hansen. We test drove quite a few Jettas and Golfs that day but were smitten with a gray Jetta 1.8 Turbo. After the test drive we knew we had to have it! Matt gave us an amazing deal on the car and we were ready to sign. We loved the idea of having it financed through VW and were thrilled with the low interest that was being offered. So far everything had been running smoothly and we were very impressed by everyone we had worked with so far. Then we hit a snag with the interest rate. We were a bit disappointed so we told Matt that we would think about it and return the next day with our answer. Within 30 minutes we received a phone call from your finance guy (wish I remembered his name) who told us that not only did he fight and win to get us the lowest interest rate possible but because of the trouble it caused he would knock $1500 off the price of the car. Need I add, WOW! Not only have we referred every person we know in need of a new car to Dave Strong VW and Matt Hansen but because of our great experience there, we will only buy our cars from that dealership.

Fharnden

18 de nov. de 2010

This was my fourth new VW purchase in a row with Matt at Dave Strongs. Oddly enough, I had been attempting to put together a deal with a competitor and it was a night and day difference. The high-pressure sales tactics at the other dealer were horrible and quite frustrating. Dave Strongs made me a great deal for a great car and I learned a lesson. I will never cheat on my salesman again.

mjasay

17 de nov. de 2010

We've been a Volvo and Honda family for years, but I came across the Strong Volkswagen webpage and started talking cars with Matt Hansen, who (I believe) manages web operations for the dealership. He was very professional but also generous in the amount of time and information he was willing to offer. By the end, I felt like I was able to make an informed decision.Unfortunately, this time that meant not buying any car, at Strong or elsewhere. But given the exceptional service given to me, I'll be back.

tomharrison

17 de nov. de 2010

I have purchased 3 cars from Strong Volkswagen. 2 New and 1 used. I have always been impressed at the way the salesman treat their clients. Matt & Eric are always courteous and don't treat you like a paycheck. They don't pressure you but let you know the facts and get you a great deal on a car. Strong Volkswagen has been a pleasure to work with on the sales side and the service side and they will take care of you too. Go see Matt or Eric!

belinda234

17 de nov. de 2010

I have visited Dave Strong Volkswagen several times to lease new cars and buy old ones. I'm generally greeted by Matt Hansen, who is really just the nicest kind of guy you'd ever want to meet. He's always courteous, professional, and ready to offer me some candy, or a place to sit. It's a good thing I'm not single, or I'd be shopping for more than cars at Dave Strong VW.

HubertJ

17 de nov. de 2010

Everytime I contact the sales team at Strong's Volkswagen, I am always amazed at their customer service and their product knowledge. I have purchased 3 cars from Strong's and will always call them first for future car purchases. I wish Strong's sold other brands, like Ford or GM products.

toureg2 Girl

17 de may. de 2009

I leased my Touareg from Eric at Strong VW, and he made the process quick and easy. He knew more about the car than I did, which is amazing because usually salespeople know next to nothing about the product they're pitching. Every other VW dealership I visited seemed staffed by "salesman" who had read books on what to say to talk people into cars - Eric just answered my questions, showed me the features on my car, and got me a great deal! The process was straightforward, and the experience didn't feel like a "normal" car dealership at all - no line of guys outside smoking and waiting for the next customer to nail to the wall. Eric even has a ponytail! This is my third vehicle from Strong VW and I'm sure I'll be back for another as my lease expires.

RG12

16 de may. de 2009

I worked with Eric though the internet and he gave me a price, and I shopped it around and another dealership said they can beat it out, and when I went into the other dealership they couldn't. So, I bought from Eric at Strong VW and I wish I never went to Southtowne VW because they are liars.

Madelinegrey

7 de may. de 2009

I recently bought a Touareg from Matt at Strong VW. I had a great experience and would highly recommend anyone in the market for a Volkswagen to contact this great dealership.Firstly, they were respectful of my time, 90% of the transaction was done via email / phone. The actual time I spent in the dealership was minimal. I received accurate, honest information and (most importantly) there weren't any surprises or changes when I went to sign the paperwork. I'd recommend these guys to anyone. Thanks Strong VW, I love my Touareg!

mdixon

1 de nov. de 2004

This dealership has broken several oral contracts related to service issues. I was told on Monday when my car went in for service that I would be getting new brakes. When I picked up the car on Friday I did not have new brakes, but a bandaid repair job. At no time during the week was I notified of this change of action. I have been lied to regarding contacting customer representatives from the corporate offices by the dealership. I was informed that I would not be able to interact with this individual by the dealership, but corporate told me otherwise. Service people do not call back... the responsibility is put on the customer to follow-up. Several of the males in the service department are very condescending towards women; they act as if I don't have a clue about cars, as if I am not interested in my own car and I am not allowed to have an opinion related to the provided service. I have been encouraged to "give them all fives" on the corporate customer service survey, and "if I am not able to do that, I should contact the service department before taking the survey." They'll run you in circles so that you get tired and want to give up, ultimately allowing them to have taken advantage of you as a customer!