Monty K.

2 de mar. de 2016

Great place to do business. Very customer friendly and willing to spend the extra time.

walter

27 de feb. de 2016

call in to see if the vehicle was available they told me yes i drove 45min for them to tell me the car is at a different location

ELIZABETH S.

28 de dic. de 2015

I just wanted to express my gratitude to Zach, my sales agent, for being so professional and yet up-close and personal. He certainly made me feel very comfortable as if I was dealing not with a stranger but with a friend. Zach really did go the extra mile for me, not only with the deal itself and keeping me posted with the finance end, but the car did not come with an owners manual and he ordered it and paid for it himself! He even replaced both batteries in the key remotes, just to make sure they were new! I am very pleased with the Nissan Altima I bought and kudos to the service department for taking care of several minor issues with the car. I will certainly recommend Zach and Star Buick of Quakertown to family and friends,

bjk1903

16 de nov. de 2015

It was a bad experience ever I had in that dealer! Salesman was ok but manager was so rude! And they make everything quick paperwork because I had a deal after I finished paperwork I look at my car price was not even close I had deal with! That was my fault to trust them.save your time go another dealership.

Dave Roehrle

3 de nov. de 2015

I bought my wife's car from Star 8 years ago and I found the car that met my needs on cars.com. It just happened to be at Star Buick. I filled out the form on line. A woman from the Star emailed me and then called me to set up an appointment. Went and looked at the car and took it for a test drive. The people at the dealership were all very nice. I felt absolutely no pressure. The car was exactly as described in the ad. Went back and forth on the price a little bit. Came to the price close to what I wanted to pay and I'm now the owner of a 16 year old car that is in better condition than most 5 year old used cars. I'm happy with the deal and the dealership.

Anthony Nicholas Lento

3 de ago. de 2015

Highly recommend Star Car Buick GMC Cadillac Quakertown!! I purchased a 2013 Kia Rio with 35,000 miles this weekend. I am a first time buyer without credit. I have dealt with other car dealerships in my search for a new car and Star Car Quakertown has blown all of the competitors out of the water. The Salesmen are very down to earth and are there to help you find a car that fits your needs, without shaking you down for everything you are worth... I was very impressed with the amount that they are able work with your financial situation, income and credit score. I traded in an older car with high mileage and the trade in value was above market value.. My down payment was no more than my more most recent paycheck which was awesome because I could not produce any more cash than that at the time. The car that I purchased came with a lifetime power train warranty which covers the engine, transmission, and any other issue under the hood that may occur during the time that I own the vehicle. We sealed the deal late on a Friday night and I came back the next morning to pick the vehicle up and sign the paperwork. When I returned to finish the purchase, they informed me that they were able to decrease the payment per month that I agreed upon by $20 (which is a lot over a period of time) and were also able to offer me a 100,000 mile bumper to bumper warranty as well with no extra charge, plus the lifetime power train warranty. A 100,000 Mile bumper to bumper warranty differs from a lifetime power train warranty; the lifetime power train warranty covers all issues that occurs with the engine, transmission and all other parts under the hood such as water pump, timing belt and radiator. The bumper to bumper warranty covers any other non-mechanical issues that may occur with the vehicle such as the window motors, tie rods, the vehicle's electronics, audio system, air conditioning system, suspension components and mostly everything else that is part of the vehicle. If any issue occurs with the vehicle it can and will be towed at no cost to the dealership's service center if I am within 50 miles of the service center. If I am more than 50 miles, it can be towed at no cost to any ASE certified mechanic to do the repairs and the rental car is provided at no cost during the duration of repair. Needless to say, I am beyond satisfied with my purchase and will certainly return to Star Car Quakertown in the future and would definitely recommend this dealership to my friends and family. I am able to drive a car that fits my needs, with piece of mind, that if anything were to ever randomly occur with the car -- I will be able to have it fixed without spending any money out of pocket and I'll have a rental car at no cost to get me to and from work if anything were to ever happen with my vehicle. The vehicle I purchased was fully tested by the dealership prior to purchase, so I don't expect any issues but it is great to know that I would be covered if there were any! A++

Nolan

13 de jun. de 2015

I originally reached out to see what my options would be to end my lease early and potentially lower my payments. I was contacted at least 6 times via email and then about 3 times over the phone. I worked with one of the sales managers who requested a fair amount of information regarding my current vehicular situation. I was told I'd receive a call back with more information, REGARDLESS of outcome. I NEVER received a call back after I tried to call them approximately 3 times with 3 messages left. So, more than likely, they were unable to find a "solution" to my request; which is fine, but if you say you're going to call a potential customer back, then DO IT. Customer lost..

Cin

2 de may. de 2015

Good customer service....got a nice used vehicle for a good price! Would recommend them to others who are in need of a used vehicle.

Disappointed

8 de abr. de 2015

You might be able to purchase/lease a car from Star. You will not be able to get it in for service though. Called at 8am for a simple tire rotation. They were booked all week. This was an emergency situation and the could not accommodate a customer. Plan on servicing your vehicle elsewhere.

Anthony Lamanna

23 de dic. de 2014

For anybody that's thinking about purchasing a vehicle star is the place to to do it I have four GMC dealerships within 20 minutes of me here in New Jersey I traveled to star which is over two hours away because of two reasons price was the first reason second was I was dealing with a lady by the name of Libby over the Internet and telephone for a few weeks Libby is awesome she answered all my questions there was no pressure just kept in contact throughout the whole process & when I went to the dealership I met with Josh The commercial truck guy he delivered on everything that he said he was going to do and then some they want to came to the finances I dealt with Michael another key player at Star not only did I get the truck for the price I wanted I got an exceptionally low finance rate to put a smile on everybody's face I got to commend the owners of this dealership for training there employees the way they do from one business owner to another you got it all over the other dealerships and I'm deathly going to keep you in mind when I need more work trucks sincerely Anthony Lamanna proud owner of my new GMC work truck

yzfrdr

15 de oct. de 2014

Prompt customer service, very friendly, I did not buy from them because the vehicke I wanted was already sold.

RonW, Corvette guy

27 de sep. de 2014

Over the past four months, I have been looking for a used Corvette with low mileage that was in good to great condition. I was disappointed in the conditions and unreasonable prices of the cars that I look at in my travels between three states. As I was about to put my search on hold, I found a 2004 Corvette on line at the Star Buick GMC Cadillac dealership in Quakertown, PA. By telephone, I talked to Jay Alhadad, Sales Consultant, and he assured me that this car met my requirements. With a little hesitation because of past assurances that turned out false, I traveled 110 miles to see the car. Well, he was right. With some fair negotiations on everyones part, I bought the car. Jay is a professional and the first sales representative of the 10 cars I looked at from other dealerships that did not give me spin on the car. The buying experience was great and I would recommend Star to everyone.

steve/ck

12 de abr. de 2014

I came to this dealership on an hour and half ride to look at a used SRX. It had an impressing listing on the internet, the sales rep was polite and appeared to be willing to work with me. When we arrived, we were met at the door and introduced to the sales rep. He had the car out front, at the curb awaiting our arrival, I had cash in my pocket. The car was covered with dirt, but I wasn't letting that hold me back. Then I opened the passenger door, while the rep stood there like this was a done deal, oh boy! I was almost knocked over by the odor. The car reaked from cigars and cigarettes! The rep made offers of "we can clean that all up", "this isn't a problem" and a few more excuses out of embarrassment. Obviously we didn't make or consider a deal. I cannot why a dealership with such a "high" rating would place this car on their lot for offer prior to being cleaned. Now I probably would not have bought it anyway because that odor cannot be removed easily and comes back with dampness. But it still should have been attempted. This was a loss of a sale for them, loss of work time for me and my wife, and a large dissappointment and to top it all off it resulted in a blown tire on my wife's car as the result of a pothole on our trip home. They should know better as a dealer of such fine cars, this would be expected from used car dealer!

Saul

3 de abr. de 2014

I found my 2012 Buick Lacrosse online. Once I went to the dealership (1 hour 25 minutes away) I spoke with Jack who called me prior to my arrival. Car was on site and as described. Transaction was quick and I was on my way. Thanks Star.

Jmath85

22 de jul. de 2013

Service Dept customer service is wonderful. The warm friendly atmosphere is a trait that sets them apart from the rest of the local dealerships. Shuttle and loaner car options are very rare and Star has them both.

C. Roehner

19 de jul. de 2013

I went into the dealership looking for a used car, and was helped by a friendly uprfront salesman named Adam. The service Adam provided was both high quality and high speed. Although I did not purchase my car here, i highly recomend this dealership due to its high standards for custimer service. And i would like to thank adam for the excellent experience i had there.

Ken and Laura

10 de jul. de 2013

Our salesman, Adam Thiel, was extremely personable and kept us updated during the entire negotiating and vechicle prep process. He did took care of us in the sweltering heat and did his best to answer our questions regarding the truck. If he did not know the answer to our questions, he promptly found someone with the answers! Great experience!

Bob S.

10 de jul. de 2013

Everyone I came in contact with at the dealership was both pleasant and helpful, even those who were not directly involved in the transaction. It was a very pleasant experience.

Dave H.

9 de jul. de 2013

Awesome dealer! Easy to do business with. Sales staff go the extra mile for you.

BobS

28 de jun. de 2013

Excellent service - everyone at STAR Quakertown made me feel very welcome - very satisfied with my Certified Pre-owned Buick Regal - was worth driving two hours to get there.

JAB0101

13 de jun. de 2013

I was excited about buying a 2003 Buick Rendezvous from Star. Your sales rep, Josef did an outstanding job assisting me and really made me feel at ease. He allowed me to take a long test drive in the vehicle, which I really appreciated. He was also very kind and compassionate. Not at all pushy. After completing the paperwork and giving my down payment, I asked his Sales Manager, Frank to check the car out for leaks and alignment, which were included on the contract. Frank agreed to this and told me it would be all taken care of without cost to me. After cleaning my old car out and locating the title and additional pay stubs, I then received a call from Frank telling me he would not be able to accommodate me, and that it would be on me to cover any costs to repair these things. Needless to say, I was livid and demanded a refund of my down payment. Frank then told me my check had already been presented to the bank. Josef then called me to apologize and assured me they still had the check with my paperwork. So not only was I lied to, you tried to sell a vehicle to me that should have been inspected thoroughly before ever being allowed to be sold. Needless to say, I wasted my entire day and the efforts of Josef in puchasing this vehicle. Frank should have done everything possible to keep his commitmnent to me. With that said, I am no longer willing to do any business with Star now, or any time in the future.

New Car Buyer

12 de may. de 2013

During the purchase of my new GMC SUV I asked that my Sirius after market add-on radio be uninstalled from my trade in by Star GMC which was agreed to at sale, but later I was asked to have it uninstalled at the expense of my time. I still do not understand what Best Buy could do in 15 minutes, was such a big inconvenience for Star GMC Quakertown. It would have helped me if at time of sale they would have told me they couldn't uninstall the Sirius radio, I could've made better plans to have the work done at my convenience. Overall it was a good experience.

Bella

13 de abr. de 2013

Any time I have gone there with an auto problem, the personnel immediately checked my car, and then made an appointment with me to service the car. I'm very satisfied with their service and personnel.

bluebellben

6 de mar. de 2013

Quick & easy...lemon squeezie! My new Verano is great. My wife loves her new ride. Charlie Wismer was fantastic. Tom & Ryan were superb. I cannot wait until my 2012 Buick LaCrosse comes off lease next year, as I have my next car already identified! See you then, if not sooner!