Anna Longoria

30 de nov. de 2015

always ready to meet my needs, and work within my schedule

Andrew Leboeuf

28 de nov. de 2015

Got the recall issues taken care of along with my 30,000 mile checkup. Excellent service the staff was very helpful.

Raul Tanguma

28 de nov. de 2015

My wife and I selected a 2016 Fusion. Julio and Jorge were very helpful with our purchase and made it speedy. We have purchase our last four vehicles from Julio and Spikes Ford.

Edric Pacheco

27 de nov. de 2015

Customer Service has been the only reason I keep going to Spikes Ford

Horacio Pena

26 de nov. de 2015

Always great service and sales at Spikes Motor Company

Marlene Prince

23 de nov. de 2015

2013 Edge Limited. Mac was very help full with my sync. You need to have a much better GPS like garmin put in the Fords. That is the only thing I don't like about my Ford

Virginia linder

21 de nov. de 2015

service was good and well informed what was going on

Edwin Orriols

20 de nov. de 2015

Everyone was extremely helpful, and I was able to be in my new car in no time.

Romeo Flores

20 de nov. de 2015

Defected tire and was installed a new one and got oil changed while I waited for my tire to arrive.

Encarnacion Rodriguez

20 de nov. de 2015

At Quick Lane we always get great service. Our vehicle is always serviced on time. The staff are very helpful.

Jerry Rodriguez

20 de nov. de 2015

always friendly and courteous , every time they take the time to tell you what you need and what can wait for next time

Ricardo Silva

20 de nov. de 2015

I purchased a 2015 Ford F150 XLT. The staff were all very helpful,and professional. They gave me a great deal on my trade in. The salesman, financial advisor and manager were attentive to my requests.

Olga Jimenez

14 de nov. de 2015

I purchased a 2012 Dodge Ram service was very good. Just the wait time was too long.

Maria Beron

14 de nov. de 2015

Focus 2014 the staff was helpful and courteous however had to take my car back the morning after they serviced it job was incomplete they replaced a part for the transmission and left a cover loose under the vehicle that made a funny noise when I turned the key to start the car I will hear a crank. but they were quick to fix it after they checked it.

Henry Marina

12 de nov. de 2015

I've had problems with my airconditioning for a while but Alden and spikes have always been there and taken care of any issues that come up.

Janice Nevanen

12 de nov. de 2015

The mechanics fixed the front brakes and didn't charge me for the rotor, which I feel is a reasonable offer. They always try to do the repairs right the first time and do it in a timely manner. I especially like the fact that they provide transportation to/from a customer's place of employment.

Silvia Ramirez

11 de nov. de 2015

I went in to purchase a new vehicle and was extremely satisfied with such great people and service. Julio and Richard did an outstanding job. During my visit, I felt welcomed and got all my questions answered. I never felt pressured to make a quick decision to purchase. Everything was great! Awesome customer service!

Valerie Uresti-reyes

8 de nov. de 2015

Great Customer Service and Friendly Staff. No delays in Service.

Maria Teresa Ramirez

6 de nov. de 2015

Great team,Always receiving me with a hand shake and a big smile, treating me like family

Alfonso Gallegos

4 de nov. de 2015

Yes ! Very helpful In buy my vehicle and very informative also !

Maria Salinas

2 de nov. de 2015

I recently purchased a 2016 Ford Explorer, Joseph Guerra was very helpful in getting me the best deal that would fit my budget. He explained everything that I needed to know about my new vehicle.

Carlos Martinez

1 de nov. de 2015

Excellent service and customer care. Keep on trucking!!!!

Rodolfo Garza

31 de oct. de 2015

We went in for an oil change then they call and tell us that we need other things done to the car but we only have about 6 months with our vehicle so does that mean they didn't change any thing before we bought our car. That's not great customer service how do they want us to recommend others when we get service like that hope this helps other clients. Make sure everything is check before you drive off the lot.

Angel Ruiz

31 de oct. de 2015

Excellent staff with exceptional customer service!!!

Oscar Martinez

31 de oct. de 2015

I purchased a 2016 Ford Fusion and it was with no doubt the easiest and most professional service I received from everyone that took part in the transaction.. Special thanks and gratitude to George Sanchez, Norberto, Mr DeLeon and everyone else that made this sale a success.. Once again "Thank You"

Raul Silva

28 de oct. de 2015

Very professional and excellent service. I am very pleased with the explanation of everything that was involved in the purchase of my vehicle

Vilma Fuentes

25 de oct. de 2015

it was my easiest car buying experience & I loved it!!!

Bobbie Petesch

24 de oct. de 2015

Was taken care of quickly, inspection went real fast to get my vehicle back; but the oil sticker that was taken off there was glue residue left on the window which I cleaned off.

Mike Garcia

23 de oct. de 2015

I recently purchased a 2015 F150 and I'm ecstatic about my new truck! The staff went above and beyond to make sure they found the exact truck I was looking for. From the moment we walked in to the moment we drove off with our new truck everyone was very helpful and knowledgeable about the vehicles they had. From gas mileage to the multiple options each truck had to offer, they made sure we understood and purchased exactly what we needed and wanted our truck to have. I've been a loyal client and will continue to refer as many people as possible thanks to their wonderful service and staff.

Antonio Ramos

23 de oct. de 2015

Service on my ford ranger was handled appropriately and quickly.

Sandy Trevino

22 de oct. de 2015

I go to that ford location cause I feel welcome all time and they do very good job. Thank YOU

Eduardo Rios

21 de oct. de 2015

Real friendly as soon as you walk in, really good and fast service...

Ruby Rangel

20 de oct. de 2015

I went in just yo look but was so happy I got my car at the end of the day! The salesman was great! Very happy with my purchase!

Brittany Aguirre

20 de oct. de 2015

Great salesman, always attentive, and trying to meet my exoectations

Dalia Garcia

19 de oct. de 2015

Great experience since the minute I walked in. Answered all of my questions, very patient, tried getting my family and I the best deal possible. Very professional service with a friendly staff.

Ruben Mendez

16 de oct. de 2015

I Don t anything bad to said about the service they do there.

Herbert Trevino

14 de oct. de 2015

Staff was extremely helpful and when you say every other oil change is free you all really mean it

Carl Reeve

13 de oct. de 2015

This is my Ford dealership. I travel 250 miles to have my three cars serviced at Spikes. I have bought many vehicles from this dealership.

Jose Jurado

12 de oct. de 2015

Words cannot express how happy and excited I was on my new purchase! Spikes Ford treated me like one of their own.. They made sure I drove out of here in a new truck. They fought for that deal and made the customer satisfaction their first priority! Thank you Spikes Ford!

Manuel Rodriguez

11 de oct. de 2015

My wife and I purchased a 2015 Ford Focus SE Hatchback. The service and the staff were amazing. The customer service online and at the dealership was excellent. My wife and I are very satisfied with the car and the experience. Thank You!:)

Daniel Garza

10 de oct. de 2015

The service was great. The staff was very courteous and professional. Great job!1

Paul Flannery

9 de oct. de 2015

I have bought 3 cars there and have been very happy with both the buying experience and the service of all three.

Terry Mendiola

6 de oct. de 2015

Young man at the quick oil change service center was very personable and nice. Got me in and out within the hour.

Fernanda Plata

6 de oct. de 2015

I was looking for a lower monthly payment in my vehicle and they helped me with this also the people was kind and helpful.

Dora Kocich

4 de oct. de 2015

Always a great experience at Spikes Ford. Wouldn't go anywhere else.

Jose Galindo

1 de oct. de 2015

I think the service was great and personnel attendance Judy did excellent work taking care of my vehicle issues.Jose Galindo

Matthew Rector

1 de oct. de 2015

Was excellent like always. Thank you taking pride in your work.

Jaqueline Llamas

1 de oct. de 2015

Had a good experience at first but was still shopping so I left and came back and sure enough I was able to squeeze our budget into a nice 2015 eco-boost premium, great staff, and thanks for the awesome deal, we're very satisfied.

Robert Palacios

30 de sep. de 2015

[PURCJASED A FORD EXPEDITION KING RANCH SERVICE WAS EXCELLENT FROM BEGINNING TO END

Guillermo Contreras

30 de sep. de 2015

We bought a 2015 Ford Edge sport. The service was very helpful and courteous.The staff were helpful in answering all of our questions.

Delia Moreno

29 de sep. de 2015

my vehicle is 2013 escape. your service was excellent and your service personal staff were great.

Javier Diaz

29 de sep. de 2015

Great service, speedy, affordable...great place to get your vehicle serviced...will continue to frequent this establishment

James Nelson

28 de sep. de 2015

Staff was very helpful and very nice,and told me what service my truck needed

Miguel Liscano

26 de sep. de 2015

At my first visit we were off to a rough start. My second visit I was welcomed by a professional sales person. His courtesy and willingness to help was very professional. It made my purchase smooth.

Edgardo Rodriguez Castelan

25 de sep. de 2015

Felt comfortable and they make my family feel special and they gave us a good treatment i will definately recommend you guys!!!

Yolanda Guerrero

24 de sep. de 2015

They were very helpful, answered all my questions and my vehicle was ready in less time than I expected.

Patrick Daniel

24 de sep. de 2015

Came in for an oil change and tire rotation and the team at Spikes had me in and out.

Kathleen Larson

23 de sep. de 2015

I took my 2015 Escape in for an oil change and tire rotation. The service manager said it would be 45 minutes, and it was. There were donuts, coffee, and water available. I also set up an appointment for my airbag recall. They were very cooperative in working with me to find a suitable date.

Bertha Castillo

23 de sep. de 2015

F-250 service is great but thought it was a little expensive to change a air filter (24.00) which took 1 minute and the staff was very helpful

Cesar Gomez

23 de sep. de 2015

Your service rep Santos was very professional and knows his job very well. He was able to answer all my questions and gave great customer service.

Juana Guajardo

23 de sep. de 2015

I loved my experience at Spikes Ford. Great thanks to sales rep Alex Guajardo. I love my car!

Shannon Graham

22 de sep. de 2015

I came in for an oil change. I know I can always count on Spikes Ford to provide professional, fast service and won't try to sell me things I don't need. Santos Santana waited on me and was the best. Great job, guys.

Luis Garcia

22 de sep. de 2015

Very good service and buying experience like family

Joel Contreras

18 de sep. de 2015

very friendly staff good service thank you yes I will recommended to family and friends

Jose Lopez

18 de sep. de 2015

Great customer service. He understood our needs and helped meet them with our F150. Answered all of our questions and always with a smile. They take pride in what they sell. Will come back in the future.

Francisco Longoria

18 de sep. de 2015

My husband purchased my f-250 as a birthday gift. We had for many years been purchasing our vechices from another Ford Dealer in the Rio Grande Valley. But on his purchase of this F-250 truck they could not agree on a price. So after half day wasted at the other dealership my husband left. A week went by and as he had promised me that truck As a gift, called a friend who referred him to Spikes Ford. We walked in around 9am on a Friday morning, shortly after was paired up with a sales person. By 11:30am we were walking out and I as a proud owner of a F-250. Great customer service.

Danny Wylie

16 de sep. de 2015

I HAVE A 2015 F150 PICKUP WITH A PROBLEM.....ONCE AGAIN ,IT SOUNDS LIKE MY VEHICLE IS THE ONLY ONE WITH THIS PROBLEM. SERVICE WAS NOT BEEN CAPABLE TO FIGURE OUT THE PROBLEM SO IT WAS REFERRED TO FORD AND AS OF TODAY , THREE WEEKS LATER, NO RESPONSE OR INFO BACK TO ME . THIS ONE OF A KIND VEHICLE I HAVE SHOULD BE INVALUABLE TO FORD..... THE DEALERSHIP AND EMPLOYEES ARE VERY CUSTOMER ORIENTED BUT WHEN THEY ARE NOT CAPABLE OF SOLVING A FORD VEHICLE PROBLEM THERE IS A BIG DISCONNECT FROM THE DEALER AND THE FORD MOTOR COMPANY. THE PROBLEM CONTINUES ON BOTH SIDES NOW AND I HOPE EQUIPMENT IS NOT DAMAGED OR DESTROYED BEFORE A MIRACLE SOLUTION CAN ARRIVE FROM THE FORD MOTOR COMPANY.THE DEALERSHIP CAN NOT MAKE A REPAIR IF THE PROBLEM IS NOT PRESENT. THIS PROBLEM IS A FORD DESIGN THAT EVIDENTLY WAS NOT COMPLETELY TESTED AND I PURCHASED THE GRAND PRIZE!!!!!!! WE WILL BE TRAVELING THE LAST THREE MONTHS OF THIS YEARS AND I HOPE A SOLUTION ARRIVES BEFORE WE LEAVE. I HOPE THIS VEHICLE HAS NO MORE "HIDDEN PRIZES!"

Todd Larson

15 de sep. de 2015

Santos and the staff of Quick Lane were awesome!!!!

Maria Del Lopez

14 de sep. de 2015

Ford Taurus, manager came through for me with the vehicle specifications I wanted.

Jesus Gonzalez

10 de sep. de 2015

14"Mustang Shelby GT500 it was excellent service they get for me a really good deal, thank to Ramiro Lopez.

Luis Garcia

10 de sep. de 2015

I am very satisfied with the service and deals we received in our recent purchase. As well as the previous ones we have acquire several vehicles from Spikes Ford.

Lourdes Cardenas

9 de sep. de 2015

there were plenty of customers on this saturday morning but Michelle was extremely helpful and service was excellent!!

Marlene Prince

4 de sep. de 2015

We had to have a tire replaced on my Edge because of a nail in the side wall and they did it very fast considering how many cars were there.

Raul Gaytan

31 de ago. de 2015

I was very satisfied with the service the salesman Mike Ramirez was very proffesionAL.Iwill highly recommend Spikes Ford and Mr Ramirez to all relatives and friends .Thank you Spikes Ford Raul an Ruby Gaytan

Raul Campos

31 de ago. de 2015

I bought a 2013 spark the car is for my wife and she loves it. Thanks for all your help Julian..

Jose Garcia

30 de ago. de 2015

Fast and friendly service. Facility well kept and maintained.

Julio De Leon

24 de ago. de 2015

We needed a new battery for our explorer, the lady that helped us was quick and attentive. She asked if we would be needing a ride and we were hesitate cause we needed our vehicle cause we had all our kids with us and were hoping it wouldn't take long. She had someone look at it right away before lunch we waited at the most 30 mins and were on our way! It was quick

Francisco Ochoa

22 de ago. de 2015

Santos was very professional and helpful. He explained everything very thoroughly.

Izrael Segura

22 de ago. de 2015

Always receive prompt service. I appreciate that everyone is always very kind

Eric Dittman

21 de ago. de 2015

The shop was packed with cars... agent calmly took request, remembered me as a client, and politely offered transportation home to wait if necessary. I had a ride. Agent called me when car was ready... and although still very busy, calmly and efficiently checked me out, giving me a free car wash for my dusty car. Thank you!

Edgar Alonso

19 de ago. de 2015

The best overall.great service.customer service great.

Carolina Guerra

18 de ago. de 2015

I'm so happy that i had stopped that Saturday, I would've never thought i was going to come out of their with a Chevrolet Cruze 2012!!! Staff are amazing Great customer service !! My seller told me that nothing is impossible!! thank you now i can go to work without worrying!!! Thank You Spikes Ford!!

Reynaldo Cedillo

17 de ago. de 2015

I know Lench and he sent me Jorge Torres who did an awesome job with showing me the vehicle that I was looking for. Before I even went there I already had several pictures of trucks to view. Upon arrival, Mr. Torres greeted my wife and I ask we exited our vehicle. Took us directly to the King Ranch that I ended up buying. Really he sold my wife with the massaging seats. Mr Torres and Lencho plus everyone was very helpful and most of all very professional. I had never bought Ford before but I can no longer say that. Thanks a million.

Yolanda Rivas

17 de ago. de 2015

I know that when I took my car in there were some vehicles from the previous day to be worked on. I felt I had a minor repair and it took a day and a half to get it corrected. That just seemed too long for me.

George Novelo

13 de ago. de 2015

My family has been driving my truck and you guys made sure it's driving properly thank you

Fernando Ortiz

13 de ago. de 2015

No complaints.... Always happy with the prompt service and friendly staff.

Sandra Garza

11 de ago. de 2015

I purchased a 2015 Ford Focus. The service was beyond excellent! Everyone was extremely friendly and helpful. The high level of accountability that Spikes Ford holds itself to are a testament to the fact that they are determined to make customer service their top priority. Most other car dealerships are focused mainly on making sales, but when a salesman from Spikes Ford says that they're willing to help you find the best deal to suit your needs, you can rest assured that they are genuine. David Lozano is one of your best salesmen. He was able to find us an amazing deal that I am positive that I could not have gotten anywhere else. His determination to finding me a good vehicle was his biggest selling point and it was because of this determination that made it possible for us to buy our first brand new car. I am forever grateful for the amazing service I received at Spikes Ford.

Angel Cortez

11 de ago. de 2015

Very good sales department, very good customer service, dealer in general is very good. Congrats. Areas of opportunity and to improve are two in my opinion: first, workmanship as well as quality of the parts used in the Ford vehicles are in my opinion questionable and need to improve. I already have a recall on my vehicle, not really good considering that the vehicle have very low millage. Second, Ford financial process to acquire and/or lease a vehicle, is slow, lengthy and just pursuing the sale and not the possible vehicle buyer benefit. In fact, due to this some possible customers may look for another vehicle brand alternatives (in fact I was tempted). In my opinion, need to be faster as well as to provide to the buyer with financial options to acquire or lease a vehicle.

Juan Vela

10 de ago. de 2015

we had to leave the car to get oil change, so we went with a friend and when the car was ready we were called and we picked up the car. awesome.

Sabrina Rebollar

8 de ago. de 2015

Made my car shopping experience easy and not stressful I was very happy

Loyal, Satisfied Customer

7 de ago. de 2015

We have purchased three vehicles from Spikes Ford. Just purchased a 2015 F-250 truck from Domingo Moreno. Mr. Moreno was extremely proactive in meeting our needs and went the extra mile to assist us. We also want to thank the following staff for their support: Roy Pollard, Customer Service; Noel De Leon, Finance; Jessie Ortiz, Accessories; Alden Russ, Service; Tony Pardo, Accessories; and Yesenia, Cashier. We are loyal customers because of the Spikes Ford never ending commitment to customer service. This organization is under the superb management of T. J. Tijernia.

Jesse Mercado

6 de ago. de 2015

Purchased a Ford Escape SE 2015. Salesmen (Michael Ramirez) was very helpful and made the process painless...stayed with my wife & I to the end of the process with finance.Some dealerships loose focus with customer service...that was not the case with Michael he was spot on with every aspect of the sale.To sum it up "It was Painless"! Thank you Spikes for having a salesmen with Customer skills.

Sulema Mora

6 de ago. de 2015

Service was excellent... Will continue to purchase my vehicles with spike ford.....

Raul Farias

5 de ago. de 2015

friendly knowledgeable staff. in at a busy day I was treated as family and vehicle was inspected and serviced by a knowledgeable mechanic and advised of future recommended mfg. services. over all a wonderful experience.

Rafael Cantu

4 de ago. de 2015

Took my Taurus in for oil change and new battery.Service was good and fast.

Mark Levey

3 de ago. de 2015

Ramiro did a great job ,he is definitely not only a great asset to the sales department but to the entire dealership . He should get a spiff for his customer service.

Eugene Ruiz

2 de ago. de 2015

it was a great experience.... the service I got the moment I walked in.. OUTSTANDING!!! no waiting time... as soon as I walked in some one in the staff was ready to help... went in to service my car (2013 Focus) and ended up getting a new one (2015 Focus)... outstanding service...

Leticia Salinas

1 de ago. de 2015

Everyone is so nice. I felt welcomed and everything was explained thoroughly

Sara Garza

31 de jul. de 2015

Staff was very courteous and work was done in a timely manner.

George Dba Pops Towing

30 de jul. de 2015

Car wash department need to wash cars correctly cause my car had lots of watermarks and tape on the back window and still can't get it off :( ..... Free car wash was offered by sells person really nice... don't know when I will use it

Aida Perera

30 de jul. de 2015

Excellent, Raul have a excellent customer services

Jose Flores

29 de jul. de 2015

Awesome service defenitely taking my truck back for its next service.

Mario Martinez

29 de jul. de 2015

Except for fact that I found it hard to obtain info. on my truck initially, the service was great. Thank you.

Jason Hind

29 de jul. de 2015

Wouldn't change a thing everyone was great from beginning to end. Thank you.

Janice Nevanen

28 de jul. de 2015

I am so impressed with Spikes service. They are fast, reliable, and professional. They called me as soon as my vehicle was finished and they recommended a radiator flush/fill to keep the vehicle maintained correctly. The new tires are excellent -- Michelin. I definitely recommend this dealership.

Emma Barrera

28 de jul. de 2015

OUTSTANDING !!! Friendly !!! Great Staff !!! Great service ! No problems in selecting the vehicle we were looking for.

Crystal

26 de jul. de 2015

I was pleased with the sales rep Roy Guerrero. He was very courteous and patient! I'm still waiting on my spare key but everything else worked out great.

Tasha Garza

26 de jul. de 2015

The person in charge of helping us with the financing was very professional and helpful. He answered every question we had and made our buyung experience much easier.

Jose Bermea

25 de jul. de 2015

Brought my F250 for a second look on a previous fix, the entire situation was good except for communication I had to call twice and kept getting shuffled amongst the service consultants before I " got a call the next day to let me know truck was ready

Teresa Bain

24 de jul. de 2015

Service was great, staff was wonderful. I always go to Spikes because of that.

Selina Partida

24 de jul. de 2015

I was have trouble with my door and it was fixed i had excellent sevices

Diogenes Uribe

23 de jul. de 2015

I am so happy whit the service you provide. Thanks

Laura Barrera

21 de jul. de 2015

I bought a Ford Explorer , I did like the experience , the sales person was really nice and helpful , everyone there is very nice and attentive

Juan Flores

21 de jul. de 2015

Friendly staff , courteous and professional,clean work environment and waiting area

Ubaldo Juarez

20 de jul. de 2015

Excellent customer service!! Very professional and friendly!!

Esteban Garcia

17 de jul. de 2015

Excellent service , fast service , courteous , informative

Randy Rabanal

14 de jul. de 2015

Domingo the sales person, is a hard worker and very professional. Roger Moya work hard and made my purchase to be enjoyable. Thank You Spikes team.

Sandra Flores

13 de jul. de 2015

I took in my car for service, Armando took very good care of me when i dropped off the car at your dealership. I was very happy and pleased with the outcome. Before I left I stopped at the cashiers to pick up my paperwork, Yadira and Yessenia were very friendly as well. Thank you

Fred Dougherty

13 de jul. de 2015

Excellent service, workers were very nice and happy. was very happy with everything. Will always return for service on my cars.

Jerry Rodriguez

11 de jul. de 2015

good service all the time I get there , always a friendly service advisor

Daniel Leija

11 de jul. de 2015

Great customer service, very professional, friendly and very helpful staff, service was done faster than expected! I had a great experience at spikes. Thanks and keep up the good work..

Javier Rodriguez

11 de jul. de 2015

As usual it was pleasent....Quick and easy..they were very nice about the process....

Edward Kucia

9 de jul. de 2015

STAFF ALWAYS HELPFUL...SERVICE ON MY VEHICLE CORRECTLY DONE.

Michael Garcia

9 de jul. de 2015

The staff was Exellent and the service was perfect

Rene Cardona

8 de jul. de 2015

I got a F-150 and the service was to the max. I em real happy for the staff in helping me got into a truck there. I live in Laredo and the service was not great here they did help me at all. Thank you again for everything.

Jose Garza

7 de jul. de 2015

The young service attendant was very knowledgeable and helpful. Thank you for great customer service!

Antonio Rodriguez

6 de jul. de 2015

I traded my mustang for a XLT F150 2015 got a good deal. The salesman Jesus Gonzalez was very professional I didn't feel pressured to buy a car as I have before in other lots. Even the finance guy was professional didn't buy insaurance from him cause I got a new truck. But he xplained everything well and was patient with me and he also didn't make me feel pressured. My trade in value was excellent and my total price was great I got good rebates to help me with my trade

J.M.B.

5 de jul. de 2015

I went in looking for a new car and already knew I wanted a 2015 Escape. The service was very friendly and my salesman was extremely knowledgable about the car's technology features (something of which I had no clue about). I got a good deal on a Titanium model and am very happy with my purchase. If you are looking for a place with lots of choices and great service, shop here.

Sabas Arce

4 de jul. de 2015

Great customer service, got the vehicle we wanted and with a great deal.

Miriam Navejar

4 de jul. de 2015

Took my truck in for oil change and service was great and it came out in no time.

Rebecca Garcia

3 de jul. de 2015

Friendly and courteous. Waiting time is still a little long.

Delilah Rodriguez

2 de jul. de 2015

Was glad technician suggested emission flush, I can feel the difference on my vehicle already. :)

Meylin Martinez

1 de jul. de 2015

Prompt Information,, meet requirements, provide information needed,, good explanations and feed back on my questions.

Esmeralda Mirabal

1 de jul. de 2015

Got my oil changed, staff was great I was in and out. They asked if I wanted to wait or they could give me a ride and then pick me up. Staff was great friendly, fast.

Maria Ibarra

30 de jun. de 2015

AT THE DEALERSHIP EVERYONE WAS VERY NICE, COURTESY, BUT THE WAIT WAS HORRIBLE, BUT AFTER A LONG WAIT I GOT MY CAR..... :)

Christian Reyes

30 de jun. de 2015

Good salesman like always that's why I keep going back to ford and will continue going back on the next years

Noe Rios Rodriguez

29 de jun. de 2015

I bought for me and my family a white f150 texas edition , its a great truck alot of new of modifications , the staff was great a good combination of funny polite and respectful 100% satisfied

Gonzalo Gonzalez

28 de jun. de 2015

My vehicle was taken care of in a quick and professional manner.

Fernando Perez

26 de jun. de 2015

EXCELLENT Service and a satisfied customer.Been doing business with these great folks. Wouldn't have it, anyway else. Gig'Em !

Alicia Ruiz

26 de jun. de 2015

You guys have a great customer services. I am very happy with the services you deliver and I will come back again.

Martin Limon

26 de jun. de 2015

It was greatTreated awesomeOur explorer is the perfect vehicle Service kicks azzThe people that work there kick azz Will always be a customer of spikes ford

Abel Gonzalez

26 de jun. de 2015

The staff at spikes ford is very nice and helpful! Had a great experience when buying my 2015 ford fusion! !!

Joel Castaneda

26 de jun. de 2015

Bought a 2015 Ford Fiesta was helped by Ruben Meza and was very helpful answered all our questions and had a great service..

Duncan Lozano

24 de jun. de 2015

Always treat me like family and remember me from previous times.Always with smile!

Ruben Rodriguez

23 de jun. de 2015

Friendly staff and had quick service and also had coffee and donuts in waiting area.

Marilu Navarro

23 de jun. de 2015

This is the second time that I have taken my truck to Spikes and both times the service has been consistent beginning with Ms. Barrera greeting me at the door and redirecting me very politely to take my truck to the next building and with whom to speak with. The service is polite, timely and efficient. Thank you Spikes for great service.

David Bazan

23 de jun. de 2015

Had a very good experience I use my truck for work and spikes got in me in a similar vehicle so I can keep working while they fixed my vehicle.

Jorge Vela

22 de jun. de 2015

Went in, person on the phone told me to hold on. Somebody else came in from outside and helped me right away. Told him I wanted the works and they said yes sir. Just asked for. my phone number to contact me when it would be done since I was a returning customer. Offered me a ride, but I had one. Called me a few hours later and sad it was ready. Was overcharged but told home about email offer and it was quickly changed. Presto. Oil and rotation of tires for 99 dollars. And I was off in my truck

Glen and Patty Anderson

22 de jun. de 2015

After purchasing 13 new vehicles in my lifetime, I have to say that this was probably the easiest, quickest and most pleasant purchase of them all. Julio was on top of our search and did an excellent job. Furthermore, the finance guy had a personality and he actually smiled a couple of times. That is unheard of in the car business. Usually the dealership finance guys have the personality of a paper cup, not Noe. Yeah, I would certainly recommend Julio to anyone looking for a Ford. I did not see much of the dealership property nor do I have any experiences with the repairs except to say that the work on tinting our windows before delivery was perfect.On the selections below, you should allow multiple choices. I went there looking for a specific used vehicle but ended up buying a new one.

Kassandra Balderas

21 de jun. de 2015

I was in and out with my new vehicle in less than 2 hours it was great!

Jose Trevino

19 de jun. de 2015

F-150, excellent service, the staff was very helpful.

Herlinda Martinez

19 de jun. de 2015

Michelle is very efficient, courteous, etc. We are very happy!

Raquel Tanguma

18 de jun. de 2015

Great staff! Vehicle ready the same day and courtesy calls made.

Maria Gonzalez

18 de jun. de 2015

great experience IN THE FORD SPIKES PEOPLE TREAT YOU WITH NICE MANNERS. IT TAKES LESS TIME THAN EXPECT IT AND THE WAIT TIME IS LESS

Guillermo Dominguez

17 de jun. de 2015

It ia a Ford Fiesta, after a recall and one more visit, There is not noise at the transmission now.Your staff was very helpful

Felix Lara

17 de jun. de 2015

Excellent staff, very helpful. Coffee was great. Very quick service.

Valeska Balderas- Ryan Hayungs

16 de jun. de 2015

Thanks Spikes. Sam, TJ and Noe got us exactly what we were looking for.

Brian Canales

16 de jun. de 2015

Excellent Service/Staff was very helfpful! I will be returning when my truck needs service.

Eugene Robarge

16 de jun. de 2015

Service, as usual, was very good. In addition they gave me a free oil change-which I appreciate verymuch. However, you had my car all day--from 7:30AM to 5:30PM---I realize you are busy--but, maybe therecall items could have been accomplished alittle bit sooner. Overall - The recall was done and hopefully we will travel happily problem free.By the way---My wife nearly missed her bingo night----if this happens again I'm going let her getthe car!!!! SMILE!!

Martin Lopez

15 de jun. de 2015

Service overall was good the waiting was longer than normal but it was not excessive.

Melecio Ortiz

15 de jun. de 2015

The clerk, Ralph, was very courteous and professional. I truly like Spikes customer service which has made an easy choice for me when purchasing a new vehicle.

Rodolfo Yanez

15 de jun. de 2015

Very helpful staff fast straight to the point going back for my next car !,,,,,,,,',,,,,,,,,,,,,

Martha Hoke

14 de jun. de 2015

I came in for an oil change and told the man at the counter that I did NOT want any washer fluid added because I wanted to add my own Bug Be Gone. When I got home I found it had been filled.

Hilda Gandaria

12 de jun. de 2015

I went in for an oil change. Customer service was good.

Jessica Muniz

12 de jun. de 2015

Everything was done right this time thanks to supervisor Michelle.

David Blake

12 de jun. de 2015

Greeted warmly, service was completed in a timely manner. Thanks.

Janice Nevanen

12 de jun. de 2015

The auto mechanic replaced the windshield wipers on my Ford F150 in less than 5 minutes. I can always rely on Spikes Ford for fast, reliable service in their Quick Lane service department.

Ricardo Rios

11 de jun. de 2015

The experience was great at Spikes Ford, Mr Molina my sales person went over and beyond to help me get into a new vehicle. Needless to say my wife and I will be going back soon inorder to trade in her Honda CRV.thank you again Mr Ray Molina

Ricardo Solis

10 de jun. de 2015

F-250 - The Staff was great - job was done quick and efficient

Paul Flannery

9 de jun. de 2015

The service was fast and complete. Very friendly and pleasant to deal with.

Valued Customer

8 de jun. de 2015

We purchased a 2014 Ford Expedition EL last September. I have been very pleased with Spikes Ford from purchase through service. We also have been taking our other Ford trucks to Spikes Ford for service over the past few years. They have been diligent in doing all they can to meet our needs. The staff are all very nice and willing to do whatever they can to make our experience good.

Gloria Rodriguez

8 de jun. de 2015

As soon as I called that my truck had stalled, you all responded promptly in getting me & my vehicle to Spikes Ford. Upon arriving there everyone was courteous & made it easy to get through the process of getting my truck fixed. Thank you for your attentiveness. It made my experience a lot easier.

Graciela Ramirez

6 de jun. de 2015

We were treated very well and our experience was excellent ?

Maria Meza

6 de jun. de 2015

Is always a pleaser buy my cars with spikes Ford and my excellent sales man Richard Meza

Mariana Burrola

6 de jun. de 2015

2015 ford Taurus they didn't have the color I wanted but they worked very hard and did everything possible to get what I wanted

Kathleen Larson

6 de jun. de 2015

Oil change was very good. I had wanted a car inspection but I was too early. Understood that, as the person was not coming in until 11:00. When I called the next day for an inspection, I was told the inspection machine was not working. Also wanted a detail wash which was held over from a previous visit when too much freeon was added and overflowed at our home. Again, I was too early for that. The person in charge was very nice about offering to take me home etc. However, with only one car and a full agenda for the day, that was not a problem solver.

Murman

5 de jun. de 2015

I appreciated the effort the guys put in to helping me get my 2011 F150. They also helped me get a rack put on the truck and it is working very well. The only recommendation I have is that whenever there are extra items added in to the financing that it is FULLY understood by the customer and that the time is taken to help the customer understand what those items are. Especially when they amount to several hundred dollars. It will just help the customer to have an even deeper trust with the dealership.

V Garza

5 de jun. de 2015

The staff is always very accommodating. I had to call the receptionist to relocate my personal belongings the trunk of my car after I had dropped off my vehicle and she did so without hesitation. When I got my car back I was happy to find my briefcase in the trunk. I think this speaks highly of the integrity and honestly of the staff at Spikes Ford.

Anabely Segura

5 de jun. de 2015

I took my vehicle for oil change and the staff was very friendly. Even the mechanic came in to show us the condition of the air filter.

Adam Olivares

4 de jun. de 2015

This is my third super duty I have bought from your dealership, everyone who I've dealt with have been very helpful and kind, the most I liked was the third time I dealt with your sales rep. was by phone, it was quicker and it did not take all day to process the sale.Thank you,Adam Olivares

David Padilla

4 de jun. de 2015

Very helpful and great service. Rebates helped reduce cost.

Alejandro Cardenas

2 de jun. de 2015

Everything was great love spikes ford always bring my cars here

rolando

2 de jun. de 2015

Fixes it right.!!!!!!!!!!!!!!;!!!!!!!!!!!!!!!!!!!!!!!!!!

Aaron Garcia

1 de jun. de 2015

I can say it was great experience going to Spikes Ford, my family and I have bought all our vehicles there. Spikes Ford has been nothing but great to my family.

Rene Tanguma

1 de jun. de 2015

Sraff very helpful,exelent service,100% satisfied..work done very good. Great performance and great personal

Chris F

1 de jun. de 2015

Alden was great! He made sure I was I formed every step of the way during the repair process. I definitely will recommend the Spikes service department.

Sara Deluna

1 de jun. de 2015

Staff was very helpful and nice. Although , they always take a while to have the car ready, this time they were very fast. I was in there for about an hour.

Raymundo Garcia

1 de jun. de 2015

Bought a 2015 mustang, took it in for a oil change. Everybody was helpful. Great team service. Definitely buying my next car here.

Angel Cantu

31 de may. de 2015

Great professional service and attention, friendly staff

Jerry Rodriguez

31 de may. de 2015

great service , respectful and knowledgeable always on time with all repairs, parts

Oscar Martinez

29 de may. de 2015

My experience with Spikes Motor Company was very good and my salesman Macario Solis was very helpful in getting me into my 2015 Mustang.

Angel Gerardo Cortez Benitez

28 de may. de 2015

Based on my recent buying experience, I will make some recommendations: 1) The sales workforce depends too much of their manager. The sales individuals do not have any training to perform some calculations. You need to obtain all the estimate payments and/or estimated APR from the correspondent manager, that by the way, it is always busy taking care of another customers and as a consequence the possible buyer spends too much time at the Spike dealership facilities, and sometimes the possible buyer walks away looking for another car dealership (I really was tempted to do this). 2) The buyer do not have the option to choose the financial company that borrow the funds to acquire a vehicle. I will like to see the different financial options available with the correspondent APR or maybe the buyer may bring his own financial company recommendation so, in certain way the buyer feels that Spike choose the best financial option available. 3) Need to verify the vehicles or train the sales workforce to explain the possible reasons why a vehicle do not perform as per the expectations. Do to the fact anybody at the dealership was able to explain to me the reasons why a pickup F150 V6 with EcoBoost performed strange during my driving test I didn't interested anymore in this kind of vehicle. 4) I really bought my vehicle from Spike not because the dealership, was because the sales individuals that help me were very good (Congrats). Sincerely in my opinion they (sales workforce) are a "key element" on the sale of a new and/or used vehicle, however, and again based on what I saw seams that they need a lot more of training, authority and support. I have another "areas of opportunity" that I will like to share, but unfortunately I need to perform another duties that do not allow me to continue describing those.Thanks in advance for your attention and time and please do not take the recommendations mentioned above like I am an unsatisfied customer, no I am really happy with my vehicle acquisition, I just pointing out some "areas of opportunity" detected during my vehicle acquisition process. I hope this will help you as a dealership to improve an be better. Congrats.

Anthony Harris

28 de may. de 2015

This was not my first rodeo at THE Spikes Ford. I came back this time because of last time...and i will be back next time.

Alejandra Miramontes

28 de may. de 2015

great and fast service...Maybe as a nice touch you could clean the vehicle from outside...Just a suggestion. ..

Juan Sauceda

27 de may. de 2015

Ford Taurus 2013. Very Professional and curiosity was the key in buying a vehicle. The Salesperson keep us inform in very step of the way. If I ever want to buy an another vehicle, I will or recommend Spikes Ford Dealership. Thank you again.. Keep up the great work, Mike.

Guadalupe Vega

27 de may. de 2015

Ford F-150 XLT... The service was great very professional like. YES!"Alex Guajardo" helped me out and took care of my every question and answers GOOD JOB! I recommend him.

Rafael Carrera

26 de may. de 2015

I can not complain bout this dealership, Michael Ramirez is the very best at what he does.

Dolores Rodriguez

26 de may. de 2015

I couldn't be any happier with the service. My Salesman Alonso Gonzalez was Awesome. He helped me get into a much needed upgrade, a 2015 Ford Escape. I am very happy I was able to. Thank you so much Alonso and Spikes Ford for my brand new car.

Robert Geib

26 de may. de 2015

The staff at Spike's Ford bend over backwards to take care of your wants and needs when it comes to fulfilling a request for a particular vehicle you have on your list. We bought a 2015 Explorer Limited and Michael Ramirez was especially helpful with locating the right vehicle for us and the price was right. Service has been excellent with our other five vehicles we have purchased from Spike's Ford and expect nothing less with this purchase.

ALICIA A. FARIAS

26 de may. de 2015

Ricardo Meza is an excellent sales person. He worked with me till the deal was made.I'am a spike member since 1974. I will always reommend SPIKE FORD IN MISSION

Marilu Navarro

26 de may. de 2015

I changed service dealerships; this is the second time that I have my truck serviced at Spikes. The prior dealership lacked the customer service that I seek. The last two visits to Spikes has met my expectations on service. I only seek to be treated fairly and with respect. The service manager has greeted and met the service needs of my vehicle with respect. Thank you Spikes.

Shelia Boughton

25 de may. de 2015

I would recommend Spikes Ford to everyone in and out of the Valley as they have the very BEST when it comes to CUSTOMER SERVICE AND CUSTOMER CARE and CUSTOMER CONCERNS and NEEDS. They are very CUSTOMER ORIENTED!!! Better than another Ford Dealership that I could mention real fast that refused to take care of a BRAND NEW CAR that I had purchased in less than a month from!!!

Martin Alaniz

25 de may. de 2015

very fast and friendly service, great location for getting good service

Gilberto Munoz

25 de may. de 2015

Ford Mustang.Service was awesome thanks to Ronnie and Tony Casanova. Great customer service. I run a business in Mcallen and the friendly staff you have will keep Spikes Ford the dealership of choice..

Ruben Garza

23 de may. de 2015

2015 explorer --- very happy with service and staff

Ernest Abrego

22 de may. de 2015

Great people's derail overall experience. Their personal customer service makes us feel like our needs matter. B

John Saenz

20 de may. de 2015

Staff was incredibly friendly. Service was fast! Thanks!

Matthew Rector

19 de may. de 2015

Can trust yall! Most other Fords in Valley do not take pride in their work.

Melissa Zavala

19 de may. de 2015

I bought a 2015 explorer and needed the first oil change. Great experience and got my vehicle in a timer manner.

David Guel

18 de may. de 2015

Quick and efficient service. Friendly staff. Clean waiting area. Good coffee.

Carlos Martin

18 de may. de 2015

The personal at spikes ford quick lane are great knowledgeable people. Good care of my truck with up most care. Will be back when when next service is due.

Christine Pollard

17 de may. de 2015

I brought my Ford Escape in to have the rubber strips around the windows on both back doors replaced. Spikes did a super job of replacing the strips, and I am very happy with the work. My only comment is that when I took the car in, I was not made aware that the replacement would take some time. I was told that it would take just a short time, and so I waited for about 3 hours before I was told that my car would not be ready for some time. Spikes kindly obtained a loaner vehicle for me, so aside from the initial loss of time, I was not inconvenienced. I am NOT unhappy, I just think that the staff should have had a little more training as to how long the procedure would take so that everyone could plan better.

Macario Solis

16 de may. de 2015

Helpful and convenient was able to go back to work on time

Ricardo Ramirez

14 de may. de 2015

I was greeded by a friendly attendent. I had a good time waiting for my vehicle to ge serviced because I met with a personal friend and we had a chance to talk. The service was excellent and it did not take long. Also, I did not have to pay because it was my vehicle's free oil change.

Roberto Sandoval

13 de may. de 2015

very kind and helpful to get approved. customer service also very good

Sammy Rivera

12 de may. de 2015

We are very pleased with the service. Our Salesman, Finance, and everybody helped us out. At the end of the day regardless of how many times the option changed they did their best to fulfill our need. They give us the best option possible for budget and no matter how many times we had to change they never give up. We felt very comfortable and definitely we will recommend family and friends to Spikes Ford dealership. I really like that the salesman had a lot of patience with us and so did financing. Overall we had a 10 experience, I will definitely come back. THANKS

Nohemi Vela

12 de may. de 2015

ford Mustang, service was good ,staff was very helpful

Delila Cazares

12 de may. de 2015

I have a Ford Focus the service was great didn't wait at all for my car and the staff was very helpful

Esmeralda Briones

12 de may. de 2015

Spikes helped me out a lot they got me on a new 2015 Taurus awesome car. The staff was very kind and answered all of my questions.

Jaquelin Garza

10 de may. de 2015

Love it there! Always take my car there ! Will not change it for anything!

Veronica Trevino

9 de may. de 2015

2015 Fiesta Titanium- white I was surprised at how smoothly the process went. Good experience.

Aida Montemayor

8 de may. de 2015

I was happy with the courteous & fast service received.

Jose Rios

8 de may. de 2015

Your salesman,Juan and gm ,Sam were very helpful. I would definitely recommend spikes ford to anyone.

Michelle Vega

8 de may. de 2015

They were very helpful. Helped me out a lot. I was completely satisfied with their servixe

Gilberto Galvan

6 de may. de 2015

My wife and I purchased a 2015 Ford Fiesta at spikes ford in mission,Texas. Mr. Meza was very helpful in choosing the right vehicle for our daughter. He understood what we wanted and what we wanted to pay. He even offered barbecued plates to us while we waited. We are very satisfied with the service we received from spikes ford and will recommend them to our family and friends.

Daniel Garza

6 de may. de 2015

I bought 4 new tires for my truck. the staff was great and it was done in a timely manner!

Debby Keller

5 de may. de 2015

I called ahead of time to find out when the best time would be to get in and out quickly. They were very nice and told me to come in about 3 p.m. I made it by 3:30 and was helped right away and was in and out in about an hour. Everything was handled very efficiently and they were all very friendly and nice. I have never had a problem when getting service done at the Quick Lane.

Anthony Acosta

5 de may. de 2015

Service was performed faster than expected. Everyone was friendly. We were very happy.

Yeysi Hernandez

5 de may. de 2015

I really like that every time I go the have the perfect attitude to all the customers. Also the service its the best, they take the time to inspect each vehicle. I really like it that's why I always take my vehicle T Spikes Ford...

Ricardo Vela

4 de may. de 2015

My 2010 Ford F150 was serviced for repairs and it was a Bravo Zulu (Navy term for "a job well done").

K

4 de may. de 2015

I purchased a 2015 Mustang Ecoboost Premium. I'm am completely satisfied with my purchase. The entire staff at Spikes Ford was friendly and professional. I am especially happy with the professionalism demonstrated by my salesperson Matthew Rodriguez. Matthew was very kind, and knowledgeable about information regarding the Mustang and the differences in the different models. He wasn't pushy like most other car salesmen and he worked with me to get a great deal on my car! This was the best experience I've ever had buying a car. The last Ford car I purchased was an Explorer and I purchased it from another dealer in the valley and the experience I had then wasn't nearly as good as this one. From now on, I will only buy from Spikes and refer my friends and family to Spikes and Matthew as well. I am 110% happy with Matthew and the entire staff at Spikes Ford. Thank you so much!!!!!!!!!

Yvonne Galan

4 de may. de 2015

I wanted my brakes replaced, but the parts were not readily available.It doesn't work to bring it in on Saturday afternoons, because the parts shops are closed.

Jesus Segovia

1 de may. de 2015

Great service. I will definately refer any ford owner to this facility for any service issue, new or pre owned vehicle. My mustang was in & out in a timely manner. Loved the fact that my first oil change was free. I'll definately be back.

Jose Portillo

1 de may. de 2015

Great experience fast in service, awesome team very helping in every way!! I will always go there and send friends and family!!

Esteban Martinez

1 de may. de 2015

Spikes Ford is always very good at getting my car' oil changed quickly. Thank you Spikes Ford.

Valued Customer

30 de abr. de 2015

Very professional service. Attentive and helpful.

Daniel Garza

29 de abr. de 2015

The service of changing oil on my F-250 was outstanding!

Gilberto Perez

28 de abr. de 2015

Everything was great! The staff was very attentive to my needs.

Celia Perez

28 de abr. de 2015

I purchased a 2015 Ford Escape from Spikes Ford. I am very pleased with the choice that I made. The staff at Spikes Ford was also very professional and courteous.

Gretchen Chapa

28 de abr. de 2015

The staff was very polite and helpful. I will continue to take my Ford to Spikes for service even though the warranty has expired.

Armando Oliveira

28 de abr. de 2015

job well done and done quickly******************!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

David Smith

28 de abr. de 2015

Great no pressure. Sales person knew everything about the product. I will do business at Spikes again.ThanksDavid

Clarissa Partida

27 de abr. de 2015

Everyone was so helpful without being overbearing, so I didn't feel pressured in my decision. I'm confident that I made a good decision on my purchase with their help and guidance. All staff was very attentive and courteous!!

Stefanie Lapka

27 de abr. de 2015

I previously leased a vehicle through Spikes Ford and when it came time to turn it in, my Sales Representative, Matthew, was very patient and informative when it came to exploring my options for a new vehicle. I decided to purchase a new Ford Fiesta. Spikes Ford was able to get me very affordable monthly payments. The Accessories Manager-who had initially assisted me with my leased vehicle-worked with me to get a good deal on a rear-view camera and its installation. Overall, everyone at Spikes from my Sales Rep., to the General Sales Manager and Accessories Manager made what is, for me, a very overwhelming, frustrating experience, quick and efficient.

Maria De Leon De Cantu

27 de abr. de 2015

We purchased a 2015 ford fiesta and the service was excellent. The staff was very polite and helpful, we would definitely recommend your dealership.

Wally Prado

27 de abr. de 2015

Had the oil changed and inspection for truck and all went smoothly and quickly.

Leticia Rodriguez

24 de abr. de 2015

I bought a Ford Escape last year took it in for oil change was very satisfied with the service. Every time I have gone there for something the staff is always nice and quick to help me.

TL

24 de abr. de 2015

Judy, Jesse, and Claudia in the Accessories and Service departments were wonderful in assisting my wife and I. They were all professional, friendly and helpful in assisting us with getting our Ford Edges ready for state inspection. Thank you Spikes Ford!!!

Cori Vela

24 de abr. de 2015

Staff always very helpful and friendly. I want to thank those that have helped me out every time I visit the dealership.

Robert Geib

23 de abr. de 2015

Came in for an oil change. Service was prompt and thorough. Found out I needed two filters replaced based upon their inspection. Good job Spike's team!

Isabel Rodriguez

23 de abr. de 2015

They were courteous and very willing to help in any way possible to give me what I wanted. So far, I need floor mats for the back seats. The vehicle came with the front floor but was missing the back mats.

Paul Flannery

23 de abr. de 2015

Rene was very good showing us cars and was very knowledgeable. We waited for the finance person but it was a busy day. The service dept has always been the best ever. I have bought 3 cars here and have been very pleased.

Oscar Rodriguez

22 de abr. de 2015

Very happy with the services and the employees! Went in for and old change it didn't take long. Always pleased with customer services . Thank you , keep up with the great quality of personnel .

Howard Hawbaker

22 de abr. de 2015

Every experience I have with Spikes Ford is better than the one before. Their folks are very courteous and professional. No one likes to have to take their vehicle in for repairs, but the people at Spikes do their best to make it as painless as possible.

Joe Massey

22 de abr. de 2015

Excellent in every regard. Will return for repairs and to look for a new car for wife.

Marizta Salinas

22 de abr. de 2015

Great service and helpful. Explained parts in which my vehicle needed them and the importance of fixing it

Juan Saenz

22 de abr. de 2015

Best car buying experience I have ever had. The sales staff and management were outstanding.

Amanda Martinez

22 de abr. de 2015

Very fast and helpful. Went after work and they I was in and out. And explained very thoroughly everything that was done and what was going to be needed for my next oil change.

Harold Mosher

21 de abr. de 2015

I want to commend Michelle for keeping me informed throughout my service period. She was extremely professional and anticipated my service needs. I also want to commend the young man, Flaco, who serviced my vehicle. He identified and fixed a problem that had not been anticipated that could have caused additional problems int he future. Both should receive commendations from your company.

Paul Willingham

21 de abr. de 2015

We purchased four new tires and the works package which included, road hazard, free rotation, alignment, balancing, etc. We are pleased with the service and the package pricing was competitive (not all vendors offered everything that Spikes did). One observation. Our dealer in Minneapolis always ran our vehicle through their car wash after the service work was done. Not a big deal but it was a nice touch. I noted that Spikes has a commercial car wash unit as a part of their dealership facilities.

Alicia Hinojosa

20 de abr. de 2015

I am always happy with the way I and my F-150 are treated at Spikes your staff has excellent customer service. Thank you for your work!

Tomas Hinojosa

20 de abr. de 2015

Excellent service, great price and customer service.

Esperanza Brattin

18 de abr. de 2015

I bought a 2015 Ford Fusion which I had been wanting for a very long time. I was very very satisfied with the salesmans knowledge of the vehicle and the service received during and after the sale. The car was purchased at Spikes Ford in Mission, Texas

Michael Requenez

17 de abr. de 2015

Service was great for my F-350 dually. The job was done quick and efficient. Thanks Spikes for the great service.

Frederick Verran

17 de abr. de 2015

It don't matter if I bring my F 150 or my F 250 in for Service. Spikes service is the best.The Staff is what makes the Service Department, Number One

Maria Perez

16 de abr. de 2015

Awesome staffAnd the best service department(Claudia) Service(Noe) Finance

Marlene Prince

16 de abr. de 2015

I went Wed. morning for my 15,000 mile check up for my 2013 Edge. They said it wold be ready right after 12;00 noon and it was. Offered shuttle to pick me up but my husband was able to take me to Spikes. My car even smelled good when I got in. Very nice people at the desk and the young gentleman that was there took my car right back to get started on it. It was nice to know that the SUV was ready when they said it would be.

Leo Munoz

16 de abr. de 2015

Ford Fusion '08 maintenance was done to perfection. I've never had a problems since quick lane helps me have my car maintained at the appropriate times.

Laura Parra

15 de abr. de 2015

Excellent customer service, Alex was so good! Love my ford Focus!

Melissa Colon

15 de abr. de 2015

Very good service, very friendly staff. definitely'll take my car again

Robert Valencia Yvette Meza

15 de abr. de 2015

My experince was the best. Spikes ford has the best customer service. My 2015 fusion is awesome couldn't be happier, and the staff can't complain. Jorge and Jesus were on top of things the whole time they offer the best customer service.

Roberto Gonzalez

14 de abr. de 2015

Although I had the battery replaced that did not solve the problem and I planning to take in back and returning it to your company for a full refund back into my debit card!

Angela Sanchez

14 de abr. de 2015

Excellent Service! I have always loved going to spikes. Staff is always so perfect make u feel at home. Thank u for all you do. Continue with the perfect service.

Melba Cantu

13 de abr. de 2015

I purchased a 2015 Escape the service was excellent very happy!!!

Robert Harris

13 de abr. de 2015

I have a F 350 P/U, I was the first to arrive for oil change that morning and these guys took care of everything.You have a good crew there take care of them.

Carl Claybaugh

11 de abr. de 2015

The service was quick & good. The people behind the desk were very certious. Spikes is the only place that has touched my Fusion & will be the ony one.

Rosalinda Balderas

11 de abr. de 2015

I bought a Ford Focus.The service was very good and yes the staff were very helpful.

Bernardo Villarreal

9 de abr. de 2015

Good comunication between the seller and clients and fast service

Moises Iglesias

9 de abr. de 2015

Great Experience. Our salesman, Juan Reyna made it all happen. He is easy to work with and is very professional. Finalizing our deal and paperwork was made easy by Noe DeLeon. All was in order the process went very smoothly. Great place to purchase a new vehicle.

Elva Hernandez

9 de abr. de 2015

Ford Fusion. Excellent service very helpful. Staff very professional.

Ruben Mendez

9 de abr. de 2015

I don t have any problem w their services they do the job right.

Debra Flores

9 de abr. de 2015

Spikes Ford Service Department was very courteous and prompt. I am a satisfied customer.

Aida Trevino

9 de abr. de 2015

The service was good finished the car faster than expected.

Maria G Garza

9 de abr. de 2015

We had an excellent experience . To tell you the truth we are hard customers to please and the salesman took his time to please and listen to our every need and came through for us . Thank you

Luis Espinoza

8 de abr. de 2015

Excellent service!!! Staff is always very courteous. Always call to know if we were satisfied with their service. Very pleased with Spikes Ford!

Gilberto Villarreal

7 de abr. de 2015

2014 f-150 xlt, great service, yes. 2014 f-150 xlt, great service, yes

Alberto Garcia/Anna Garcia

7 de abr. de 2015

Staff treated me with friendly smiles. waiting was a bit long, but enjoyed my downtime there. coffee was great. thank you

Jose Camacho

7 de abr. de 2015

Excellent service!!!!! Satisfied Customer :) I had my Car get Oil Change, It was fast and I was happy with service provided.

Amabeli Salinas

7 de abr. de 2015

I love they way I always get treated when i take my car for service. They are friendly and quickly to help out, answer my questions I may have. are prompt to check anything I tell them in my car. I will continue going there for my services.

Karla Murillo

7 de abr. de 2015

Mr. Ramirez was very helpful and courteous! He made it a positive experience.

Lydia Cerda

2 de abr. de 2015

I got immediate attention and great service. Thank you for your continued service.

Matt Cochran

2 de abr. de 2015

Had an issue with my truck I had it serviced a few months back at Tipton in Brownsville. The truck started make noises again. So I called spikes they explained if it was something that was just fixed then it would be covered. Took my truck in and they had it repaired in a few hours. They were very nice and friendly. I will always recommend spikes ford.

Jessica Greene

2 de abr. de 2015

The service was very good and as always the staff was very courteous. I was made very comfortable and I felt the fact that I brought my vehicle to them was appreciated.

Cynthia Longoria

2 de abr. de 2015

We purchased a 2015 for f150. The service was excellent. The staff was great. Our sales person Macario was very patient and knowledgeable. We will continue going back to spikes and purchasing vehicles from Macario.

Juan Bazan

1 de abr. de 2015

I had an amazing experience dealing with the customer service representative/seller. He was very professional and knowledgeable.

Reynol Gonzalez

1 de abr. de 2015

The young lady that assisted me has been very knowledgeable, polite and ethical all three times that I've brought my truck. Great service!

Jorge Rodriguez

1 de abr. de 2015

Dodge Charger, got the job done, got the job done, got the job done.

Jesus Sanchez

1 de abr. de 2015

Went in for a recall on my Ford Taures, I was called several times to come in for this recall and I really appreciate that... A lady came out right away and asked what I needed and asked if I also needed an oil change on my car.. Great customer service!!!! Thank you Spikes Ford..

Luis Zamorano

1 de abr. de 2015

Got a preowned silverado everything went Just perfect.

Ricky Casarez Jr.

1 de abr. de 2015

Very good service and that's why I continue to go back and of course there fast.

Miguel Liscano

31 de mar. de 2015

The service was good. And that's all that matters.

Felix Ramos

31 de mar. de 2015

The staff was very helpful. Happy to have ford vehicle

Marta Garcia and Jorge L. Garcia

31 de mar. de 2015

Lencho, Juanito, and Paco helped us get the most for our money........a 2015 FX4 F150!!! and the service is great, took care of my family's needs I would definitely continue to buy from Spikes Ford as I did back when I bought my 1997 Lariate 4X4 which I had the experience of ordering and took delivering on 6/11/97 and still drive....JLG .

Luis Garcia

31 de mar. de 2015

We are very satisfied with his professional way to handle our purchase. The salesman Gerardo Vega is highly recommended.

Mike Brower

28 de mar. de 2015

I've never been to Spikes Ford before, but I will certainly go back. Honestly my experience at Spikes Ford was the best I've ever had at any Ford dealer. I was there for an oil change, before I make the long drive home from Mission TX to Brighton Michigan. The Quick Lane service person was Crystal. She was awesome. My total time there was less than 1 hour. Thanks to Crystal (recommending "The Works") I also had my tires rotated and several important checks done on my 2010 F-150. Crystal also offered me a cup of great coffee and a fresh donut. Great experience! Very friendly service and a beautiful and clean facility! I will certainly go back to Spikes Ford for my "pre-return home" oil change next winter and any other service I might need next winter while we are down here in Mission TX again.Thanks Crystal and thanks Spikes Ford for making my day!!!!! Mike Brower, (Winter Texan) from Brighton Michigan

Gilbert Sotelo

27 de mar. de 2015

Went in for a test drive and left with 2015 fx4. Love it so far

Gloria Salas

27 de mar. de 2015

I had a grate time finding my first car and got a easy monthly payment

Norma Castro

26 de mar. de 2015

2015 Ford Fusion beautiful car.. Awesome service concerned if we had eaten offered us food

Pedro Rodriguez

26 de mar. de 2015

The service was excellent and my vehicle was ready fairly quick.

Robert Delafuente

25 de mar. de 2015

The Fast Lane Service Dept. is excellent. The people there are great and knowledgable of my Ford vehicle.

Arnold John

25 de mar. de 2015

good work. All I had done was a oil change. What can I say in 50words

Erica Leos

25 de mar. de 2015

The staff is ALWAYS courteous and polite!!! They go out of their way to provide great customer service!!!

Eugene Desutter

24 de mar. de 2015

Helpful staff - service was performed faster than expected.

Jaime Salazar

24 de mar. de 2015

customer service is great, they had an answer quickly

Tomas Ramirez

24 de mar. de 2015

KIA Sorento 2014 Awesome ServiceMr.Moreno very nice person.

Rogelio Arevalo

24 de mar. de 2015

Spikes Ford has really kept up it's great customer service thru great employee mentoring. Keep up the great work Spikes Ford Team!

Toby Rodriguez

23 de mar. de 2015

The professionalism and friendly service meant alot. Always a wonderful experience when getting my truck serviced.

Ronald Miller

23 de mar. de 2015

Michael Ramirez did an excellent job and always does. I buy all our trucks for company use from him and decided this time to buy my personal use truck from him. I will be giving him all my future business if the price is right. He really pushes to finance but I like to trade in my old vehicle and pay off the new one immediately. I will tell all the people I know looking for a new vehicle to talk to him before going anywhere else.

Daniel Suarez

23 de mar. de 2015

I year been a customer with you guys for over 3 years now and have always enjoyed your customer service. Thank you so much.

Cynthia Luna

23 de mar. de 2015

The rep was friendly and helpful. Everything was done really good

Victor Gutierrez

23 de mar. de 2015

You all were awesome!! I had a great experience and will continue to do business at your store. I will recommend your dealership to any friend who is interested in purchasing a Ford vehicle.

Joel Chapa

23 de mar. de 2015

Thanks, for a prompt service good waiting are plus now you all have comfortable seats. .

Robert Montoya, Loyal Customer

21 de mar. de 2015

Excellent customer service. The staff is friendly and knowledgeable. Spikes is the only dealership I would do business with.

Emilia Chapa

21 de mar. de 2015

Awesome service!! Always a great experience . Clean facility and the nicest staff!

Howard Bieber

20 de mar. de 2015

My experience was what I would expect from Ford and the staff was courteous and good to deal with.

Benito

20 de mar. de 2015

The service I received was excellent, I will definitely be returning with all my vehicles.

Lynn Engel

20 de mar. de 2015

We purchased a 2013 Ford Edge Limited in January, 2013, after our Ford pickup was stolen. The sales staff were very helpful and explained all of the features of the Edge to us before we left that afternoon. Making a horrible week so much better for us. We just had the Edge in for an oil change. Everything went great. We will definitely used Spikes for all of our service needs while we are in the valley. See you in the fall.

Magda Villarreal

20 de mar. de 2015

Highly recommend Richard Meza and Joel... They made the transaction go very quick and smooth..

Marcelino Hernadez

19 de mar. de 2015

We are Winter Texans and even though we are closer to other Ford dealers, we always drive from Donna Texas to your Service Department store for anything we need in our truck. Keep up the good work. Thank you

Richard Gerber

19 de mar. de 2015

Had a recall notice and a check engine lite . Claudia , the service advisor was knowledgeable, professional courteous and explained everything. Also , their prices seem to be lower than other dealerships

Charles Guist

19 de mar. de 2015

I had three gallons of DEF in a box in the covered bed of our F-250. The tech completed our request to top off the DEF with our fluid. Rather than returning the two unused gallons back into the boxes, they were layed down in the bed floor and leaked out. A big oily mess was caused by the DEF containers. Also the spout was not returned to the box. The mess was unnecessary and due to lack of effort from the service tech.

Melissa A

19 de mar. de 2015

The quick lane was hospitable and helped in selecting high quality tires at very affordable prices.

Tomas Torres

18 de mar. de 2015

It was a pleasant experience, the sales personal were very helpful and my sales man Balde was excellent

Ramiro Ocana

17 de mar. de 2015

2014 Escape - Service was great. - Staff was very helpful. - Thank you!

Eddie Hernandez

17 de mar. de 2015

Extremely courteous quick and knowledgeable people help you with your needs

Todd Larson

16 de mar. de 2015

Well done. I had a very positive experience. Staff was wonderful.

Tracy Frey

14 de mar. de 2015

Always willing to go the extra mile to make sure things are done right and the customer to happy.

Susie soyosa

14 de mar. de 2015

Joe guerra was very helpful and knowledgeable the parking is wide

Oscar Pena Jr

13 de mar. de 2015

I was there to purchase some tires and was very happy with the prices. I shopped around and spikes had the best deals. The clerk at the desk I belive her name is crystal was very helpful and polite

Jose Barberena

13 de mar. de 2015

excellent customer service and the oil change was quick and efficient. I highly recommend spikes ford to anyone interested in buying or leasing a car. their quick lube center was also great.

Anibal Espinoza

13 de mar. de 2015

Yes, all personnel was helpful. When I called for service, right away they told me to bring it in.

Ramiro Torres

11 de mar. de 2015

It was the best of times and yet I really would like to continue to receive free oil changes on my vehicle....so therefore it bitter sweet

Chuck Klimper

11 de mar. de 2015

Work was for a recall on the exhaust. The dealer got me in the morning after I called and completed the work quickly.

Rebecca Garcia

10 de mar. de 2015

Great customer service. I still feel better organization is needed as far as how vehicles are sorted

Jorge Oyervides

10 de mar. de 2015

Great service and great staff well worth the travel from Rio Grande city to mission.

Jose Martinez

10 de mar. de 2015

Great Service...really awesome customer service helped with every question that I had.

Ricardo Vela

10 de mar. de 2015

None at this time, everything was just great, service was awesome

David Morello

10 de mar. de 2015

Good service and everyone friendly. I like fords.

Maria Carolina Vela

10 de mar. de 2015

The staff was helpful and the service was good. I think that the wait for service could have been a little shorter.

Celia Perez

10 de mar. de 2015

I purchased a 2015 Escape. The staff was helpful, professional and courteous.

Maria Lopez

10 de mar. de 2015

We are very happy with our new 2015 mustang, and as always our sales person Richard Meza was very professional and helpful throughout the process.and answered any question we would have. We are very greatful with our sales person and everyone else that helped us get our new vehicle. We highly recommend Spikes Ford.Thanks!

Alejandro Robles

10 de mar. de 2015

Excellent service and Alden was on top of it. It is always easy to service my car with them.

Jorge Cabrera

10 de mar. de 2015

Balde was a fantastic salesperson. Very upfront and they all helped to get me what I could afford.

Lucila Guerra

10 de mar. de 2015

COMPLETELY SATISFIED. Couldn't ask for better service. Roy was a great help. He made me feel welcomed.Thanks guys.

Eduardo Zapata

9 de mar. de 2015

Would have been better, above and beyond, I'd been offered a ride home after wait time was > 2 hrs. Had to burn a favor.

Monica Villagomez

9 de mar. de 2015

2015 ford fushion. The service was excellent! I really enjoyed , my whole experience while purchasing my vehicle.

James Carpenter

5 de mar. de 2015

Claudia as well as the mechanic were great in finally assisting me in determining the issue with my vehicle which has previous technicians stumped. Many kudos to them. Previous buying process was streamlined and smooth. I look forward to purchasing my next raptor at spikes ford.

Jose Ramirez

5 de mar. de 2015

I like the service the employees and the fast way to do everynting...

Frank Pizzo

5 de mar. de 2015

I had my drivers side window repaired. Excellent work, done on time!

Janice Garcia

4 de mar. de 2015

Too many surveys/calls/follow ups after service performed. Unnecessary and excessive

Fernando Perez

4 de mar. de 2015

Always liked their service to my automotive needs. Great folks as well.

Daniel Trevino

3 de mar. de 2015

Claudia was awesome, great job! !!!very helpful great servive

Ernest Abrego

3 de mar. de 2015

Your entire staff at Spikes Ford are something to talk about. Everyone goes out of their way and will take the time to make outside phone calls for you for other services you are seeking. In this case it was our windshield. Thank you Spikes Ford for helping us take care of our Family SUV..

Gabriel Pedraza

3 de mar. de 2015

Joseph was my car salesman and was very helpful and informed on my vehicle. Ronnie did an excellent job helping me out with my purchase also.

Evangelina Sanchez

3 de mar. de 2015

I purchased a 2015 Ford Escape beautiful suv loved the service I recevied at Spikes Ford in Mission. Everyone who had part of my shopping experience made it easy.

Ebby Williams

3 de mar. de 2015

Truck was in for recall service. Time was as told. Very satisfied.

Patricia Gonzalez

3 de mar. de 2015

We purchased a 2014 Ford Focus, the service was excellent and the staff was Awesome!

Trinidad Escamilla

2 de mar. de 2015

good service by the service advisor, no other comments

Salim Bhimdiwala

2 de mar. de 2015

Excellent service, congratulationsIm very happy.Nice and confort facilities, the sales man give me a spectacular service.My best experience buying cars ever

Baldemar Barrera

2 de mar. de 2015

Your staff was very helpful, and the service was fast And the vehicle repair was good.

Martin Alaniz

2 de mar. de 2015

Everything was fine and service was very quick. Empolyees were very friendly.

Oscar Sanchez

2 de mar. de 2015

Well I was very pleased with the service. The way I was treated was much better than any other dealership that I have gone to. You all made me change my perspective on dealerships and I am glad happy to have been able to get the vehicle that I wanted. The staff was very helpful from the begging to the time I drove off the lot. Thank you for all help..

Gina Alvarez

2 de mar. de 2015

The service was exceptional! The service representative was extremely helpful and courteous.

Valued Customer

2 de mar. de 2015

Delivered on time as promised and no hassle..............................................................................................................................................

Cristina Gonzalez

28 de feb. de 2015

I went in for my first oil change. Turns out time caught up and I also needed a tire rotation and a filter. Employees were very professional and service was fast.

Alfredo Jimenez

28 de feb. de 2015

Good Experience, but the times to check your records, and to make the final propose is to long.

Joel Contreras

27 de feb. de 2015

2013 ford f150 fast service helpful staff thank you

Ernest Abrego

27 de feb. de 2015

Wonderful service always go out of their way. Got our windshield replaced and we received wonderful referral services.

Ruben Browning

27 de feb. de 2015

Everyone was helpful, appreciated the service.......................

Ricardo Ramirez

26 de feb. de 2015

Staff was friendly and helpful. Service was good and the facility was comfortable.

Tracey Lucero

26 de feb. de 2015

Front desk very helpful and friendly! Service was fast and great! Thanks!

Jorge Rodriguez

26 de feb. de 2015

Got the Job Done, Got the Job done, Got the Job Done, Got the job done

Maria Arevalo

26 de feb. de 2015

Everything went smoothly. They advice him on the items that needed attention for my vehicle to perform its best.

Charles Willhite

26 de feb. de 2015

The vehicle is a Buick enclave. The service was excellent, you couldn't ask for better. The staff was also excellent, very friendly and respectful. The all made us fill like family.

Inecencio Alonzo

26 de feb. de 2015

It was a very great experience. Even though it was early in the morning they are Very at tentative

Martha Garcia

26 de feb. de 2015

Fantastic working with Michael; we tell him our needs and he finds the perfect vehicle for us; quick delivery of paperwork to be signed as well as the vehicle(s).

Eugene Robarge

26 de feb. de 2015

Elton took care of my car (Cmax) immediately. Short stay at the dealership, he had to order a part-but thats all. Everything went well and I'm grateful.

Bobbie Jones

25 de feb. de 2015

Had a very good experience and staff was very helpful, except for item told young man that my truck was jerking when you take off which is in the drive line, had it fixed once before, and he told me after I had transmission fluid changed that it stopped, but it has not stopped, will call service department to get it fixed.

Jennifer Solis

25 de feb. de 2015

It was a good experience. The Quick Lane area was clean and the wait was not long.

Belia Montelongo

25 de feb. de 2015

Took my explorer in for service, staff were very helpful in explaining the services that the truck needed.

Rosbel Flores

25 de feb. de 2015

2015 Escape. Service was excellent, would cconsider to return for my next vehicle

Roel Benavides

25 de feb. de 2015

Oil change was fast, people were very courteous, had krispy kream doughnut's and coffee.

Diane Smedley

25 de feb. de 2015

Purchased a 2015 ford explorer. The service was excellent and very accomodating to work with my disabled husband to find the right vehicle. Everyone at dealership was very helpful.

Emmanuel Garza

25 de feb. de 2015

Great experience...Great people...Great deals...

Glenda Rosenberger

25 de feb. de 2015

I am pleased with Spikes Ford service. The waiting area was clean and I was offered coffee, water and donuts. Very nice.

Alejandro Cardenas

25 de feb. de 2015

I have a Ford Fusion 2014 and it was great love spikes

Moises Garcia

24 de feb. de 2015

When I arrived at location I was greeted by Crystal with a smile. She was very helpful and asked me how she could help. I explained to her what I needed and she instructed me where to park my car. I was treated to free coffee and wifi. The location was very clean and smelled good. The seats where comfortable and I almost fell asleep waiting for my car. It was done in a very timely manor and I was satisfied with the work. I was over all very impressed with the quik lane and although I purchased my vehicle at another dealership I will be servicing my car at your quik lane.

Miguel Corral

24 de feb. de 2015

Great service took care of the customer. Be there soon

Gerald Castillo

24 de feb. de 2015

The staff was excellent. They performed services requested in a timely manner.

Ricardo Guzman

24 de feb. de 2015

Excellent staff eager to assist you with your every vhechile needs.

Eddie Pacheco

24 de feb. de 2015

Great professional service, Crystal is awesome, very expedient

Antonio Gonzalez

24 de feb. de 2015

We bought a new 2015 Taurus, the service with sales person was good, but when we left home ,next day morning, cold ,turn windshield defrost, and a crack started from the bottom of wipers and ran little by little, on the passenger side.and now nobody wants to help, and we are not happy about it. First time buying a Ford vehicle and this happens.brand new car and cracked windshield glass.

Yarathzeth Valdez

24 de feb. de 2015

Everything was better than expected (people, cars, CAR PAYMENTS, service.... Everything)

Daniel Gonzalez

24 de feb. de 2015

The staff was wonderful great customer service can't say anything anymore everybody did an excellent job

Dale Mcgee

24 de feb. de 2015

I had an oil change on my 2015 F350, I was told it would be approximately an hour wait. The service was completed in the estimated time, the staff were friendly and efficient. I will go back again for service to my truck when I am in the area.

Sam Kwame

23 de feb. de 2015

Everything was fine compared to the other places I visit

Maria Alvarez

23 de feb. de 2015

I purchased a 2014 focus and the service I recieved was perfect :) also the staff was helpful

Jesus Garza

22 de feb. de 2015

Wonderful and helpful staff! I would highly recommend Spikes Ford!

Julio Padilla

22 de feb. de 2015

Service was great and work was done at a timely manner, good customer service, they answered my questions

Debora Moreno

21 de feb. de 2015

Very friendly! Fast service and very nice customer service!

Michael Quintanilla

21 de feb. de 2015

F-350,THE SERVICE WAS GOOD AND THE STAFF WAS GREAT.

David Kniker

20 de feb. de 2015

Came in for a recall - updating the drive train module - was told it could take as much as 2-3 hours. Got there 20 min before appointment - update was completed and I was on my way with a free car wash in 1 hour and 10 minutes. Thanks.

Jose Trevino

20 de feb. de 2015

The service was quick and cost reasonable. Again, the service was quick and reasonable. The donuts were delicious and coffee was the best and appropriate.

Raymond Moore

20 de feb. de 2015

Every one was very friendly and helpful to take care of the problem

Eliazar Martinez

20 de feb. de 2015

Great service and amazing customer service as well.

Hector Garcia

20 de feb. de 2015

Good job done a little longer then I thought it would take and the donuts were brought late at the time I was leaving and no napkins to take one with me

Eduardo Mendoza

20 de feb. de 2015

I purchased a F-250, the service was awesome. I was very impressed how fast my truck was done. The staff was extremely helpful. I had a great experience with my first oil change.

jose herrera

20 de feb. de 2015

Awesome customer service. Third company truck purchased in a year.

Jerry Rodriguez

20 de feb. de 2015

always friendly, fast service, great service advisers

Jaime Trevino

20 de feb. de 2015

You all could better the service prices they are less expensive in other ford dealer ships oder then that good service

Maria Quevedo

20 de feb. de 2015

It was very easy to schedule the appointment, they came and picked me up to drive the car off, and when it was ready, just picked me back again to take my car with me, great experience

Orpha Henry

20 de feb. de 2015

The service was quick and the employees there were extremely polite, informative, and helpful.

Maria Ruiz

20 de feb. de 2015

My experience at the Ford dealership has been excellent when purchasing or servicing my vehicle. Service is quick and the staff members at the front desk are very polite.

Veronica Hernandez

19 de feb. de 2015

Went to ask about an extended warranty for our 2012 Fusion and ended up getting a new Edge. Its what we really wanted when we got the Fusion. Spikes did a great job working with us and got us a really good deal and a better interest rate to where our payment didn't go up much. We needed a bigger vehicle for a family of 4 and appreciate what Spikes did for us. Thank you.

Kenneth Lara

19 de feb. de 2015

The employees carried themselves as a professional unit and provided excellent customer service.

Jim Holtz

19 de feb. de 2015

would prefer making an appointment! I was there 2 hours 20 minutes.

Adolfo Rosales

19 de feb. de 2015

It was great service just the wait was a little long but besides that good customer service all around.

Aldo Villarreal

19 de feb. de 2015

Just gotta say great customer service !Excellent communication !Well job done !

Ray Mcdougall

19 de feb. de 2015

The staff was extremely polite and informative when I asked her about my service.I was offered a coffee and a donut. The service didn't take very long.All of these features are what I was looking forPlease thank the staff for me again.

Matthew Rector

18 de feb. de 2015

Thanks for making sure the right amount of motor oil got put into the motor. Hacienda Ford has a problem with putting too much oil in. Thanks again for quality work.

Jamie Lopez

18 de feb. de 2015

Excellent customer service, clean location and are quick at dropping off customer at their destination while vehicle is being repaired.

Jesus Balderas

18 de feb. de 2015

Very satisfied with my vehicle going back when i want a new one

Sylvia Cantu

18 de feb. de 2015

My experience with the staff at Spikes Ford has been wonderful not only when I was purchasing my new vehicle but also now. Took my vehicle in for oil change and staff was more than helpful. Great service!!!

Margarita Nieto

18 de feb. de 2015

Great customer service with a smile. Everything was great.

Josefa Rodriguez

17 de feb. de 2015

The service was wonderful ... Michelle and Jennifer are amazing I would never go any where else... Just because of Michelle and Jennifer... So if spikes loses either one of those girls they will lose my service....

Tony Alvarez

17 de feb. de 2015

I was treated very well. I would gladly recommend all of my friendsto stop by Spikes Ford.

Catalina Zamaripa

17 de feb. de 2015

Purchased a 2015 Ford Focus the service was excellent, staff was polite and helpfull they were able to answer all our questions and give us peace of mind about any commcerns as far as quality and performance of the vehicle we purchased, as well as meeting our budget price.This is not the first time we Purchase a Vehicle at Spike Ford, staff has allways provied excellent service, this is the reason we keep coming back.Sales Rep.was Richard Meza.I will certainly recommed Spikes Ford to freinds and family. Thank you ,Catalina Zamaripa

Joyce Johnson

17 de feb. de 2015

No purchase; just repairs. Repairs quite expensive, but you're giving me a year to pay it off at no interest. I love you for that since I'm a senior citizen living on Social Security. Thanks!

Margarito Ramirez

17 de feb. de 2015

Exellent service....................................

Rolando Flores

17 de feb. de 2015

My 2015 Ford Fusion needed an oil change; and the service department provided an outstanding service and the manager Rafael even called me when it was done so I could go pick it up and not lose time from my busy job.

Alicia Ruiz

17 de feb. de 2015

Keep your good work. The customer service is doing a good job on keeping the customer happy.

Alfredo Alvarado

17 de feb. de 2015

The staff is always friendly and very helpful. They answer all my questions and service is always fast.

Shanon Graham

17 de feb. de 2015

Service was promput and courteous. The staff remembered my name from the last time I was there. "Hello, Mrs.*****". I would recommend Spike Ford to anyone.

Ron Putnam

17 de feb. de 2015

it was fine,no waiting,and im not writeing 50 charactors

Frank Garza

17 de feb. de 2015

Service desk personnel was very courteous and attentive to my needs. My vehicle was checked out and even the under inflation of tires was corrected by technician. The service was prompt I was very satisfied.

SJ Miller

16 de feb. de 2015

Thank you for the excellent service at the Spikes Ford Quick Lane.

Phillip Buck

16 de feb. de 2015

The service was done in a very timely fashion and in a very short time.

Sam Rodio

16 de feb. de 2015

ford king ranch the service was first class. the staff is the most helpful group and most knowledgable that I have ever dealt with.

Alma Garza

16 de feb. de 2015

Ford explorer the service its very excellentVery good services and customer care greeting

Ruben Sanchez

15 de feb. de 2015

Awesome customer service, I am very grateful they took the time to inform me their was a recall on my vehicle & they went ahead & fixed other issues that came up during the inspection it took a while but the great job they did was worth the wait.

Marc

15 de feb. de 2015

Service was good and prompt, my only concern was that I did not receive a status report on my Explorer. In addition the facilities could have been a little cleaner.

Veronica Vasquez

14 de feb. de 2015

I'd like to thank Miguel de Leon and T-Bone for providing me with the best service and support. I also want to thank you both for your honesty in answering all my questions and especially I want to thank you for your dedication while selling me my 2012 Edge. You can be sure that if have any friends/family looking to purchase a new/used vehicle in the near future, I'll be sure to refer them over to Spikes, and ask for Miguel and/or T-Bone.

Raymundo Garcia

14 de feb. de 2015

We purchased a 2015 Mustang. Great service from beginning to end.

Eduard Pulido

14 de feb. de 2015

I would pick ford as my first choice than other vehicles, cause ford is built here in the America, than others are..

Teresa Cavazos

13 de feb. de 2015

Very efficient and prompt service. Staff was very friendly

Gregorio Olivo

13 de feb. de 2015

It was great I love my f150 the sales man was awesome he went beyond to help us. He deserves a bonus

David Garcia

13 de feb. de 2015

Overall great staff and great service. Took in my f250 for service and came out fast. Very happy and friendly staff,very helpful with my questions and needs.

Damian Gonzalez

13 de feb. de 2015

Very good customer service also very quick service quick on doing oil change

Juan Garcia

13 de feb. de 2015

Good people Mr,.Gutierres was a great help and we like ur new ford edge

Maria Chen

12 de feb. de 2015

I went in wanting a car, but not ecpecting to drive away in one. The salesman, jorge, was very friendly and listened to what i was looking for. I got a car and love it!

Juan Rodriguez

12 de feb. de 2015

they finish my truck on time and the price was good

City of Edinburg Right Of Way Dept.

12 de feb. de 2015

The service and the staff was very helpful on the f-250

Ricardo Montiel

12 de feb. de 2015

I was not expecting a courtesy oil chancge , no body does it now a days, i have bought vehicles at ford spikes and service them at the quick lane, and will continue doing it, thanks!

Charles Mayes

12 de feb. de 2015

Crystal did a great job of assisting me to order the part I needed for my truck and setting up an appointment to have the part installed and my truck service very quickly.

Cynthia Sanchez

12 de feb. de 2015

I purchased a Ford edge. .I love my vehicle. .everyone was nice and friendly. .Mike answered all my questions. .love ford. .

Maria Martinez

11 de feb. de 2015

My experience was great! Always very friendly and helpful! Thank you Spikes!

Javier Flores

11 de feb. de 2015

Very courteous and helpful staff... Alden was very attentive and made great effort to help with my f-350... Thanks and will recommend

Maribel Jimenez

11 de feb. de 2015

Fast and friendly service every time I get service

Alejandra Alanis

11 de feb. de 2015

Great costumer service, great suv! Everybody was very helpful, they treat people like family, and they help you get the best deal, defenetly buying my next car there! And recommending to friends and family!

Marylou Cardenas

11 de feb. de 2015

Great service a little long on inspection time but tolerable

Herlinda Martinez

11 de feb. de 2015

The employees at Quick Lane are very efficient. Thanks

Juana Gonzalez

11 de feb. de 2015

great service and fast timing while very busy!! great staff!!

Micheal Moore

11 de feb. de 2015

Claudia Gonzalez was excellent, she kept me informed and delivered vehicle as promised, quick turn around. Very satisfied with service this time.

Moises Iglesias

10 de feb. de 2015

the staff was very helpful and did everything they could to ensure we were satisfied. They took us through all the features of the car before we left. even delivered the car the next day after they made sure is was a beautiful shape.

Mario Garza

10 de feb. de 2015

I took my vehicle in for a recall notice and had the vehicle serviced through Quick Lane. Claudia was very helpful in setting an appointment time and communicating the status of the vehicle service. Everyone was very helpful and ensured I had a pleasant experience.

Alfredo De Leon

10 de feb. de 2015

I took my vehicle for an oil change and I was greeted professionally and courteously. The service was performed in a timely manner and the service advisor was very helpful.

jgarza

16 de ene. de 2015

All the employees are very friendly, and the location is very clean. The sales Rep who sold me my vehicle was amazing. He was not pushy, and it really felt like he tried to get the best deal possible for me. I recommend anybody in the market and buy a new vehicle needs to speak with my Sales Rep first .I am 100% satisfied with my decision on buying a new vehicle at spikes.

irod2577

6 de nov. de 2014

i have a 2012 explorer which I purchased here with a leak problem 1st time it took two weeks now it's been over a month same problem not happy with service because of the leak my carpets have been replaced but only where the problem is so the carpet looks different two the smell in the truck is awful and they can't take it off at this rate the only thing that would make me happy is a new truck being that the truck only has 20,000 miles it doesn't get driven often and spends more time in the shop. There is no costumer service it seems like no one knows anything it's always by Friday but Friday's come and go. Just want a good truck not one where after my warranty is up and still have this problem it's ridicules.

Ismael771

27 de oct. de 2014

Friendly workers and great service ,good prices nobody s harassing you to buy a vehicle my kids enjoyed the play area they also have free water bottles

andrabrandon1

27 de jun. de 2014

My car's emission's light was on and I was under a time crunch since the next day I had jury duty and my regular mechanic is very busy. So I took it the dealership. I was shocked when told that it was going to be almost 400 dollars!!! The price of the part was only $30 ( They told me that at Auto Zone) Also I was told the whole thing would take 3-4 hours. IT TOOK 7 HOURS!!!!!!!!!!!!!!!!!!I feel that the price was jacked up - dealerships are notorious for doing this and I was taken advantage of, but due to my NEEDING to get it fixed - I had NO choice.I will not be taking it back there!!!!

Mike Potts

28 de jul. de 2008

I believe this dealership defrauded me on an extended warrenty. I bought the warrenty from Reliance Honda, owned at that time by spikes ford. They claimed a 100% money back guarentee after the warrenty period if not used A few months later they are out of business, sold to somemone else who will not honor such an agreement. I believe they knew they were leaving this market when they sold me this warrenty. Mike Potts

mj4005

3 de ene. de 2005

The dealership doesn't haggle, but I did take their "One Low Price" and checked the price on the Internet. The price was about $100.00 or so less than what most places said the vehicle I bought should sell for after the final deal.<br><br>Do not go here if you enjoy the challenge of haggling. They won't budge one inch and WILL stick to their guns and let you walk off the lot.