Lindsey

1 de jun. de 2015

I was very pleasantly surprised with the experience I had buying my Mini Cooper. When we were first looking at the car, Dean Reed was quick to help and to offer a test drive. Once he knew we were interested, he handed us over to Jim Walters, who knew more about the specific vehicle to ensure we knew exactly what we were getting. Jim was very knowledgable and helpful. He took the time to show us lots of neat features on the car and show us all around it. There was no pressure and all my questions were answered and I really felt they worked hard to meet my budget. I would highly recommend Speedway Auto Mall to anyone looking for a vehicle.

Rick Lenth

30 de may. de 2015

Gary was helpful explaining everything. The car we purchased was clean and well cared for. Took the time to explain the how they shopped for the financing and what that would mean to us. Also, gave my son some good tips on the importance of regular service and safe driving. The facility was nice and clean. Only negative is that the process takes so long. Overall, it was a good learning experience for someone new at purchasing vehicles. I would recommend to anyone to purchase a vehicle from Speedway Auto mall.

Theodros Lenth

30 de may. de 2015

This place is very great for anyone whose willing to buy a car. They have a great customer service and good sales people like Gary Mauerman.

Michael Rouse

30 de may. de 2015

My experience at Speedway went smoothly. Ryan Smith, an employee, came off much differently than other auto salesmen I've encountered. He was honest and told me upfront if he did not know something about a car and would try his best to find it. Although there were a few errors in information about the warranty at first, he came back and got all the information straightened out. Throughout the entire process I was able to text him and ask questions about this car or that. Very helpful!

nurse101

30 de may. de 2015

They were very friendly, and the salesman (Brian) walk through all the cars with me giving me specifications. I told him specific features i was looking for and he helped narrow down the cars with the correct features. They also allowed me to drive the car to my mechanic before making any decision. Very nice place to go and find the right car. Thank you speedway auto mall!

Ron

28 de may. de 2015

Gary was a great salesperson. Friendly and very honest.

Timothy Dicinson

28 de may. de 2015

Very Great! (Amber) First impression. Salesperson Gary is amazing to work with. The owner and managers are also great. Overall an awesome placer to buy a vehicle. Sense of ease.

Vivian

28 de may. de 2015

Exceptional customer service!!! He helped tremendously with searching for the right vechicle!

Tyler Lamont

25 de may. de 2015

Very nice and good experience. Gary Mauerman was honest and straightforward.

Thomas H Lawson

25 de may. de 2015

process of buying car from speedway and gary maurman went very smooth. Gary is very knowlgble and professional.We have dealt with gary on the salesof three cars in yhe past.and probably will again in the future.

Jason Garbacz

23 de may. de 2015

Dean is very helpful. He helped me find my next car. I was afraid to look because of my bad credit but Dean made the whole process easy. It was an overall good experience.

Sherry the Mountain Girl

23 de may. de 2015

Steve was very helpful in helping me find a dependable car for my daughter for college. My daughter saw a car online that you had and we went and test drove it. I asked for Steve because he help me a couple of years ago in purchasing my minivan at Speedway Auto Mall. He was very helpful in getting the financing we needed to buy the car. The only drawback was waiting for finances.

Ashli Hopper

23 de may. de 2015

Gary was a good sales man he had all answers to all of my questions that i had about any car but none of them had interest

Jesse Rindy

23 de may. de 2015

Gary had great service and the facility was nice. I am very happy with my 2009 Chevy Colbalt.

Mychael Jones

21 de may. de 2015

I went in looking and was helped by salesman Gary, one thing I can appreciate in doing business is a place of business that offers an option to keep the children busy while being able to conduct business; the play place inside definitely makes car buying and looking easy. The selection was great and they have all options to fit your budget . I'll recommend Speedway to anyone looking to purchase a car and looking for great service

BPOLLARD09

21 de may. de 2015

Gary was a very helpful and patient salesman. he walked me and my wife through the inventory of cars that WE like. As a salesmen myself I really respect this because Gary did not try to put me in the car HE wanted me to have but the one I WANTED and was inside of my budget. There is no greater feeling as a consumer to buy something and not have buyers remorse. Thanks Gary and Speedway team.

jane

19 de may. de 2015

i would like to thank Gary and Speedway Auto Mall for everything they did for my son. Awesome place!

Paul Jacoby

18 de may. de 2015

My experiance with buying my Ford Fusion from Gary was a great salesman,was problem free enjoyable time and WILL buy again from Gary.

Wallis62bx

18 de may. de 2015

Speedway Steve helped us find a car that was right for us, not a car that he wanted to sell. No pressure, no "push up", just a very good experience AGAIN. This is the 5th car that out family has found at the Auto Mall.

Robert Fagan

16 de dic. de 2014

Found a 1994 Chevrolet Yukon for sale at the Speedway Auto Mall during an online search late one Friday afternoon. The Yukon was listed for a specific price. Contacted Speedway Auto Mall and spoke with a salesman by the name of Brian. Brian informed me that he knew the vehicle and that he was the one that took it in trade. I arrived at the dealership with a good friend that is a master mechanic with 10 years experience. Brian was not available but we were directed to another salesman named Ryan. Ryan informed us that the Yukon was available however it had no reverse gear. Both I and my friend suggested to Ryan that the fact that the Yukon needed a new transmission would have been a rather important piece of information to have put in the online advertisement. We offered Ryan a reasonable price for a vehicle without the ability to travel in reverse. He chuckled and then went to speak with his manager. He came back to us and informed us that Speedway would install a rebuilt transmission in the Yukon for an additional charge. We asked if the rebuilt transmission would have a warranty. Ryan said he did not know and could not find out until Monday. We asked to see the Yukon and take it for a test drive. Ryan said sure but that he had to jump start it because it had been sitting on the lot for months. My mechanic friend took the Yukon for a test drive and found several problems: No reverse, leak in cooling system (probably new radiator needed), front end alignment, new battery, and sever other minor issues, wiper blades, gas cap, etc. Ryan quoted us a price for the Yukon with a rebuilt transmission. I informed him I would accept his offer if Speedway would install the transmission, fix the cooling system and install a new battery. I asked that he call me on Monday when he found out whether the rebuilt transmission would have a warranty. Monday came and no call. I called Ryan who informed me that he did not yet know about the transmission warranty but would get back to me. Tuesday came and went. Late Wednesday afternoon I called Ryan. He again told me that he did not know about the warranty but that his service manager was still working on it. I asked to speak with his boss. Sales manager came on the line and I went through the above story with him. He informed me that he had been out of the office and had just returned. He also informed me that the transmission would have a one year warranty but that Speedway would not do any work on the Yukon until it had been written up and I had paid for it. I informed him that I would not pay for the vehicle until the work was complete and my mechanic had reviewed it. He suggested that he would install the transmission if I put down half of the purchase price as a deposit. He would not commit to fixing the cooling system until he found out if it was a minor leak or if it needed a new radiator. I again informed him I would buy the Yukon at their specified price if the transmission, the cooling system and the battery issues were resolved. I pointed out to him that the value suggested by a national publication for a similar model Yukon was quite a bit less than the price they were now asking and that I had agreed to pay, if the identified issues were resolved. I also pointed out that I was not impressed with the manner in which his dealership advertised the Yukon and how Ryan had handled the negotiation up to that point. Sales manager informed me that the national publications price was meaningless as the Yukon was a sought after vehicle. He then actually asked me if, when I originally called Brian, whether I had asked if the Yukon had a reverse gear!! After I expressed my shock at that absurdity, the sales manager informed me that I should take my business elsewhere. The Speedway Auto Mall is the reason used car dealers have a bad reputation. BUYERS BEWARE!

RawleyT

17 de sep. de 2014

In early August, I was in the process of purchasing a vehicle from Speedway Auto Mall. I settled on a 2001 Nissan Maxima. I asked Speedway for permission to have Roscoe Automotive take a look at the car. Roscoe Automotive found two significant things wrong. Speedway agreed to fix those things at no charge after some nudging. Overall, I am most pleased with the professionalism of both Speedway Auto Mall and Roscoe Automotive. RawleyT

Shane Commons

2 de ago. de 2014

Walking in right away front desk lady is playing with her phone while I am waiting to get help. The manager is a rude and very aggressive person. They have no communication skills and no respect for the customer. The sales Rep very nice people but wow by far the worst experience ever. I gave a down payment then I decide to go somewhere else returned my money on a check which I drove almost and hour to cash and they charged me to charge. Then at the bank the representative couldn't cash the check because they would not answer the phones to cash a check with such an amount. Following weekend pulled more money out of my account went to another dealer Brown deer sales and drove my new car that same day.

KJoy

23 de jul. de 2014

I am very unimpressed with the service I received yesterday (7/22). A very unprofessional looking salesman wearing a Chicago Bulls hat came to "help" me, but was more interested in only meeting my sister. His name was Marlos. He shook her hand and not mine, pulled a chair out for her and not me and at one point mumbled something about her eyes and her being a "pretty little lady". I was the one looking for a car and was barely acknowledged! I also don't think he liked the fact that I was only looking to spend $10,000. I was looking to trade in my truck too. He came outside to look at it and just kind of snickered and took down some notes. Luckily, my fiance and friend came back from looking around and got us to leave before we went further with anything. Overall, my impression of the salesman was sleazy and the overall atmosphere, etc. was just okay.

Lloyd and Joyce B.

10 de jun. de 2014

My wife and I were looking for a car and we heard good things about Speedway Auto Mall from where she works. We stopped out there and was introduced to Ryan Smith who preceded to help us in any way we needed even letting us test drive different vehicles that day. My wife fell in love with one car and Ryan made it happen with a great deal and very low interest rate. After having a couple things fixed on the car my wife is now driving this vehicle and loving it. Thanks to Grant in service for everything he has done for us prior to ownership of this vehicle. We will come back to JR and Speedway Auto Mall again and will tell people about our great experience there.

Dee

29 de mar. de 2014

It looks impressive from he outside, and the show room was slick, clean and shiny. And perhaps if I was willing to spend more money and agree to a financing the purchase of a car, I may have been more satisfied. But the impression I got was that they were not interested in selling to anyone who preferred to business 'cash in hand'. I was told that they had nothing I would be interested in unless I was able to finance with a minimum monthly payment of $200.00. I was under the impression that they had cars available in all price ranges, which, clearly, is not the case. Very disappointing.

Loves Park Lady

4 de feb. de 2014

I had a decent overall experience here, and the sales team was very good, I just ended up finding a newer car from a different dealership in Chicago for the money I was willing to spend. No pressure sales was very nice for a change!

Frank G

17 de oct. de 2013

I love the dealership. I have been there several times. However the last salesman I had seemed more interested in my wife than selling us a car. Brian Wruck was rude and disrespectful. Everytime I looked at him it looked as if he was staring and a different part of my wife. Dont let this fool you. The other salesmen have always been extremely helpful and the dealership overall is high quality.

johnsonmdr

7 de oct. de 2013

I submitted a simple request for information and never heard back. Clearly wasn't worth the time to type the e-mail which is disappointing.

Mary ann

19 de sep. de 2013

Deb Boyden was a great person to work with.she explained every thing about the car we purchased.listened to our needs.saved us money too.gave us her home phone.for any issues that could happen.set us up with service.and got us a loner car.she also sent paid for a free oil change.sent us a letter when it was time .we were referred to her.and are glad we were.

Big Al from the 'Park'

17 de jul. de 2013

Nick Cassaro is as straight foreward sales person as you could expect, eager , helpful easy to work with. An obscure nuance concerning XM radio fooled all of us as it was expected to have been built into the vehicle. Found out two days after I bought it, not so, and can't be enabled if not integrated at the factory(VIN readout confirmed it). We resolved the issue with their buying the aftermarket kit and offering to install it at N/C. Love the car, happy with the radio, good people to work with!

Micki

26 de may. de 2013

Brian Wruck...terrific guy, very accommodating, knowledgeable, honest, and not pushy at all, which scored megapoints with me. He was so easy to work with. Definitely my "salesperson" of choice and would recommend him and Speedway without hesitation. I even sent my daughter and son-in-law to him. No bad experience here. Brian was a pleasure to work with as was the whole dealership. Thanks Brian!!

mary landheer

23 de may. de 2013

i have bought many cars from speedway auto mall, and every time the service and treatment have been excellant. i continue to come back everytime i am looking to buy a new vehicle due to the excellant service and honesty that i receive. gary mauerman has always taken very good care of me each and ever time i come in to speedway

Artie De Hoyos

23 de may. de 2013

Gary Mauerman Love the truck he sold me will come back soon

Ronnie Perales

23 de may. de 2013

Gary Mauerman help me out to pick a car he answerd all of are questions Thanks Gary

Clara De Hoyos

23 de may. de 2013

Gary Mauerman help use to pick a car knows everything about it will tell family and friends about him and the dealer. Thank you Gary

Reyna De Hoyos

23 de may. de 2013

Gary Mauerman he is a great sells man. He knows his cars and trucks will come back soon.

Homero De Hoyos

23 de may. de 2013

Gary Mauerman Is a great sells man he help use with the truck i got. He answerd all of are questions on the truck will let my friends know and family Thank you Gary

Hector H. De Hoyos

23 de may. de 2013

Gary Mauerman was really help full on the truck we got. Tolk his time to answer all of are quistens. Gary is a great sells man I have seen.

kk

23 de may. de 2013

I went in to look at a car and was helped by a nice young kid, Ryan Smith. Ryan was extremely helpful, non pushy and assisted me in every way possible. I was happy with everything he did even though we couldn't find my perfect car. I will be back to buy from him.

vivian mauerman

21 de may. de 2013

Great sales person. Frienly facitiley Gary Mauerman was very helpful answer all my question.I have bought six cars from the same salesperson.

Sunshine

20 de may. de 2013

We were first time buyers Gary M. made this a smooth process. I enjoy my car and the warranty they offered me.

Juan Romero

20 de may. de 2013

I am always pleased to deal with Gary Mauerman. He always trys to get the lowest price on vechiles for our family. Thanks for all of your hard work Gary.

Amber Rodden

20 de may. de 2013

I have bought all of my cars from speedway and I have never had a problem. I have always used Gary Mauerman and he os always helpful. I will continuosly return when I am due up for a new vechile.

gary holmes

18 de may. de 2013

happy with prior service came back today to look.will most likely purchase again. was treated very fair .am happy

RockfordTT

30 de ene. de 2013

Looked the car up online and it looked ok i got to test drive it the next day and the dealer neglected to tell me the bracks were gone . I still bought it and fixed the brackes for 799 but the weeks that followed since i bought it i have put atleast $5000 in repairs and i wake up today to the front passanger side filled with 2" of water after an overnight storm (windows were not open). Almost forgot to say the coolant is leaking and i have to put in 1 gallon of coolant a week or else the car over heats and the heater dosnt work. Overall i will NEVER buy from this so called dealer again they dont tell you the major problems with the cars and after you buy it they want nothing to do with you. PLEASE LISTEN TO ME NEVER BUY FROM SPEED WAY AUTO MALL THEY WILL RUIN YOU FINANCIALLY.

pickle

27 de sep. de 2012

This is the worst car dealership ever. Don't buy anything from them because they don't stand behind anything that they sell. They won't fix anything that is wrong with the car.

STR=SRT

6 de may. de 2012

Speedway was good to work with. They got back to me with questions I had right away and setup a time for me to do a test drive. They are very nice and respond promptly.

Unsatisfied Buyer

3 de may. de 2011

I was bidding on an 04 Dodge SRT 10 on ebay motors, from Speedway Auto Mall, when it started to look serious I got myself preapproved with the dealership; once this happened they cancelled the auction and wanted to handle it outside of ebay. Not being a big fan of eBays policies and fees I went ahead and moved forward with the purchase. The salesman Dave R. assured me that the truck was Flawless and didnt have a Scratch on it, nor did it leak a Drop of Oil; as they sell all over the world not just the country and would stand behind any vehicle they sold this was not the case; After the down payment was sent, the financed portion had been paid by the bank and the aftermarket Bumper to Bumper warranty was set up and paid for the shipping could be arranged. When I spoke the Transport Driver I told him the truck was in Perfect Condition and I expected it to be delivered that way. The Driver called me after he picked the truck up and told me about some Gouges under the truck, which were significant to the tune of almost $3,000.00 to repair. He also told me that he pointed this damage out to JR, who is actually Dave Rs boss; I believe he may be at least a partial owner too. I immediately contacted Dave via a phone call, this was the last time he would answer my calls, he said he would check into it and get right back to me. This has not happened even after several months. Upon delivery of the truck the damage was documented and the fluids checked. The reason it didnt leak any oil was because the power steering reservoir was empty; upon filling it with fluid it promptly leaked out. The power steering pump, belt, alternator, and windshield washer nozzles all had to be replaced within the first 14 miles of driving it, even with the Bumper to Bumper warranty this cost an additional $200.00 + to fix. Within the first 600 miles the Brake and ABS lights have come on, and the Navigation System does not work. All of this on a truck which I paid $22,000.00 for then bought a $3,000.00 warranty and then paid $975.00 to have it shipped to my house. NADA on this truck is just shy of this amount for High Retail, as this truck had power remote release toneau cover that lined up the rear spoiler and was fully loaded and in such great shape I thought this was still a good deal and went ahead with the purchase. http://www.nadaguides.com/Cars/2004/Dodge/Ram-1500-Pickup-1-2-Ton-V8/RC-SRT-10-V10-6-Spd/Standard-EquipmentMy wife finally got a hold of JR after a few months of neither him nor his salesman returning phone calls nor emails; he told her they have no intentions of repairing or paying for repairs to the truck because it was sold as is and buyer beware.I guess that is the morale of this story. BUYERS BEWARE OF SPEEDYWAY AUTO MALL in Machesney Park, Illinois.