Fan

10 de sep. de 2015

Great service, friendly people. Bought a new Nissan Altima...

Ashley

7 de sep. de 2015

It was a pleasure doing business with Southlake Nissan

Addison W

5 de sep. de 2015

Dakota Pineda was courteous & helpful. I saw the car I wanted on the dealer website & they responded quickly to hold the car for me.

J Shepler

5 de sep. de 2015

I came in and from start to finish this was a seamless experience. We never felt pressured and they were willing to show me as many cars as we wanted to see. David was honest, that is a major attribute. Tom and the fiance team made what is normally an agonizing experience, smooth, quick and wonderful. I will be a lifelong customer at this dealership. This is my third Nissan, and my first experience here, big win for Southlake Nissan. We are now lifetime customers!!

New Versa

29 de ago. de 2015

Was able to get a reasonable dealer and was treated well.

antonia

29 de ago. de 2015

claude was very patient with us . expain everything to us. we got the car we need . my husband & I are very happy,.

Ron Willetta

28 de ago. de 2015

Marko Radenkovic was great and wonderfull. Treated us very respectfully. We're going on 80 years old and he made us feel like we 21 all over again. Ron and Willetta, Demotte IN.

E Horne

26 de ago. de 2015

Earl from Southlake KIA, made my car buying situation nice and easy. I turned down numerous cars, and not one time did he get frustrated. He even got me in a 2015 with only 20 miles on it, and I put half of them on the car myself. Thanks Southlake KIA, but most importantly thanks Earl .

FamilyOf8

3 de ago. de 2015

We knew what model of new vehicle we wanted, and began working with a local dealer here in Wisconsin. The process was frustrating, and I began contacting other dealerships with the vehicle we wanted in stock. From my first phone call through the completion of the sale, Larry was by far the most helpful and knowledgeable sales person I worked with. Even though this dealership is a 3 hour drive from my home, the distance was worth the difference!

Gayle9662

31 de jul. de 2015

I'm giving Southlake Nissan a 5 star review because I feel they earned everyone of those stars. From the time I walked on the lot and met my salesperson Claude all the way through to the end of the deal. This by far was the best car buying experience I've ever had. I pretty much knew what I was looking for and Claude helped me along the way to make my final decision. Never once did I feel pressured to buy a car. Also they were very respectful in regards to my trade in and I feel gave the very top dollar for that car. I will recommend this dealership to all my friends,family and passengers ( I meet a lot of people in the sky). Thanks again Claude for all your help and making this deal happen.

Nonya!

8 de jul. de 2015

Buying a car here was very easy. I had an idea of what I wanted, was showed the options available, took a day to think about it and went back the next day to purchase. Bill was my sales guy and he was easy to work with. Thanks so much Southlake Nissan!

Unhappy Z fan

7 de jul. de 2015

I was told by Marko a red 370 Z with navagation and manual transmission was located for me and I would have a new 370z no later than Saturday. On saturday after having to call my self to see if my car was there I was informed my salesman Marko was on vacation and that a car had not even been located yet. I was assured by Dave he would get back to me on Monday with some answers. Needless to say Dave never called me either! Consequently after realizing I wasn't taken seriously regarding my purchase I traveled to Gurnee and bought the red 370z with navigation from Zeigler Nissan (the same one I was told by Marko and the manager didn't exist!) . I had a wonderful salesman by the name of Hector who gave me the exact deal I wanted...and ordered me lunch!Needless to say I'll make the 2 hour drive to Zeigler Nissan everytime! I've never been treated as if I wasn't a serious buyer in my life until encountering the sales people at Nissan!

mw1027

14 de jun. de 2015

Claude was knowledgable with the car I was buying. Didn't feel pressured, meet my needs with interest, payment and down payment. Drove the car right off the floor. Very happy. Tom, the finance guy was pleasant and helped me along the way. Great experience overall and will recommend in the future.

Ron & Jen

7 de jun. de 2015

Claude did an excellent job working with us to purchase a car for our son. He gave us time to discuss our options and didn't pressure us at all. Very informative, but not pushy! Appreciated the no pressure attitude! First time we EVER made a purchase the day we drove it! Not your usual high pressure, fast talking sales people. The financing person was informative, pleasant and walked us through various options. Easy to wrap up the deal! We have found a new place to shop for our cars.

iamndmurff

28 de may. de 2015

My initial contact was with Dixie, the internet sales manager,whom I had spoken to over the phone. After our conversation about price I went to the dealership and met Claude Abbott who became my salesman.We discussed specifics and began negotiating over my trade-in as I had been given a great price over the phone by Dixie. Well Claude and I worked out a deal in no time and my wife became the happy owner of a new Juke. Claude was a pleasure to deal with! Extremely knowledgeable, took time to help my wife understand all the features of the car and how things worked. He has been in the business for many years by defies the stereotype of car salesman. Truly a pain free and quick purchase!

McAdow2000

3 de may. de 2015

Everyone at Southlake Nissan was friendly and outgoing but our salesman, Claude, was outstanding! He was very helpful and knowledgeable but not pushy. He took his time with us and explained all of the features, pros, cons, etc. Thank you Claude!!! I love my new Pathfinder!!!

dturner

29 de abr. de 2015

from the time i walked to the time i walked out,i felt like family and not just a customer everyone i came into contact with was very nice,helpful,and accommodating to anything i wanted or needed.....! i absolutely recommend them to anybody who's looking to purchase a new or used vehicle...... they also didn't put any pressure on me and explained in very good details about everything and you get a warranty forever on your car for as long as you have it which i think is great..... Daurice T.

guiso

21 de abr. de 2015

The time there was an experience by itself, they did a fine job. i feel that buying a car there would be the place to buy.

kw55

28 de mar. de 2015

They made a new car purchase so easy. No pushy sales people. Answered all my questions. Made sure I understood all the features befiore I left the lot.

meehan117

25 de mar. de 2015

We took out our first lease on a Pathfinder from Southlake. The entire process of shopping for and purchasing was simple and painless. Our salesman Claude, the Southlake management, and Jim in finance were incredibly friendly and helpful. The whole team went the distance to earn our business. No other dealership was able to deliver the experience at Southlake. Southlake was willing to work out a deal that got us much more in a vehicle while respecting what we were willing to pay. Southlake's professionalism and eagerness to earn our business will bring us back in the future.

TLE00

25 de mar. de 2015

I am very happy with my experience. From Dixie to Fran to Bill to Tom. Everyone was very pleasant and patient. It feels good when people show a genuine interest in you and your purchase. Every detail was explained and all my questions answered. Thank you guys again for helping me.

Becky

11 de mar. de 2015

I've been bringing my car here for service for 15 years, and finally had the pleasure of working with the sales and finance department today. They were honest, professional, gracious and, most important, they willingly answered all of my questions to help me feel comfortable and find the right car and financing. They have a great team at Southlake!

greg

1 de mar. de 2015

love my new Rogue have had it for about two weeks and put about one hundred miles on it. Thats a lot of miles for me. Looking forward to spring and good driving weather so I can go for a long drive. This is the second car that Fran Balind has sold me and I wouldn't want anyone else to sell me a car. Thanks Fran.

rfp1973

6 de feb. de 2015

excellent sales and financing service. Reasonable list prices excellent sales and financing service on both new and used vehicles. I would recommend this dealership to others.

Larry

5 de feb. de 2015

Everyone I dealt with at Southlake was polite, extremely helpful and knowledgeable. Great service, would recommend.

Nissangirl

27 de ene. de 2015

I am 100% satisfied with both my salesman, Juan and financial advisor, Tom. Both made the car buying process very easy. I never felt pressured into buying one of their vehicles. No stereotypical car sales experience here!

jcfalf2323

26 de ene. de 2015

Sue Davis made car buying at Southlake Nissan a breeze.Everyone was helpful , friendly and knowledgeable. We weren't sure exactly what we wanted and with Sue's help and a few test drives we were able to find something we loved.We were introduced to the service department who took the time to answer all our questions even on a busy Saturday morning. Our experience was all positive and would highly recommend Southlake.

Hyon

17 de ene. de 2015

The process was very simple from application process to selection of the vehicle. The sales person, floor manager and finance manager made the best offer to me.

Wynta62

12 de ene. de 2015

I purchased my vehicle on 12/13/14, and received pretty good service from my car salesman, sales manager, and finance manager. I even got to meet the owner of the dealership the night I purchased the car! When I got the car, the dealership was supposed to fix my inside overhead light before I left, but they forgot to do that - but my salesman told me to just mention it when I came back to pick up my plates, and that they would take care of it then.On Monday, 1/5/2015. I called the dealership to inquire about when I would get my new license plates. Considering that I purchased the car on 12/13/14, I was concerned. I was informed by a woman (I don't recall her name) that my paperwork has just been sent off for my plates the previous Friday (1/2/2015). I mentioned that I was concerned because my temporary tags would be expiring soon. I was told that I shouldn't worry, I'd get my new plates before my temporary tags expired, and that I would be contacted by the dealership when they were ready.Fast forward to this morning, Monday, 1/12/2015 at approximately 8:18am. I called the dealership because my temporary tags expire TODAY, and I have YET to receive any communication about picking up my new license plates. I had the unfortunate pleasure of speaking with MARISSA, a very rude sounding cashier. I asked her what does the dealership typically do when, at no fault of the customer, they run into the situation when a customer's temporary tags are about to expire and the license plates still haven't come in. In a nutshell, she said that there are multiple ways that type of situation are handled, and it would be at the discretion of the finance manager. I asked her AGAIN to be informed specifically of what those various ways were - which she continued to respond in a rude (in my opinion) fashion by saying, "that's up to the finance manager." I then asked her to speak to a manager since she didn't seem to want to respond to my question, and she told me the finance manager wasn't in. I clarified that I wanted to speak to ANY manager since she was being rude about a situation that was no fault of my own. She responded by saying no managers would be in until 9am. I let her know that I would be calling back at 9am, and that I would be speaking with a manager about the issue of not receiving my license plates in a timely fashion, and I would be informing the manager of her poor and rude customer service!MARISSA needs customer service training ASAP!!!Regards,Monique Caston

2014Murano

27 de dic. de 2014

From the moment we walked in and talked to Fran Balind we were treated with kindness and respect. It did not feel like we were a customer at all. We felt like we were family or friends there for a visit. There is no pushing to sell you a vehicle at all. Fran talked to us to find out what we were looking for and came back with a vehicle that met our needs. There was no attempt to up sell us with a vehicle that was more expensive.I highly recommend Southlake Nissan and Fran Balind if you are in the market for a new vehicle. Todd

Happy

27 de dic. de 2014

I felt very comfortable with the whole process of purchasing a car from the beginning to the very end! Everyone was sincere in helping out.

Happy customer1977

12 de dic. de 2014

Like to thank the team at southlake nissan, everyone did a great job , no games, no normal car buying hassle, these guys did a fantastic jobThanks again!Mr Jackson

Venitor Carter

4 de dic. de 2014

I am very satisfied with the buying experience at Southlake Nissan. My salesman Dennis Carter was very helpful and product knowledgeable . I was greeted with a smile by all employees that I had contact with. The sales department was very relaxed and presented no pressure or stress. i will definitely be a return customer.

Ed H.

2 de dic. de 2014

Bought our daughter her first car and we definitely went to the right dealership. Could not beat the price on the vehicle we purchased. Marko Radenkovic was our salesman and took care of us by answering all of our questions and being very thorough and knowledgeable on the vehicles that we were looking at. Definitely will be going back in the future!!!!

Melanie B.

17 de nov. de 2014

Just bought a new car from Southlake Kia and had a great experience. Marko R. made getting the car of my dreams a reality. I will come back to this dealership for all my auto needs.

Jenkeith21

3 de oct. de 2014

Dixie and Juan definetly made the experience fast and painless !!I've bought many new vehicles and the price and financing end is very time Consuming , The entire process took less than hour.

Mike

11 de sep. de 2014

Haven't bought a vehicle since 1992. I stopped at the KIA dealership in my area because I was very interested in the KIA Sportage. My first impression was how clean and how big the dealership was. My salesman was a very nice gentleman buy the name of Kim Roberts. I asked many questions about the KIA Sportage of which he did not hesitate at all in answering. I was shown all I wanted to see both inside and out. Not once was I pressured in any way with a sales pitch. I bought the floor model which was the 2014 KIA Sportage LX. Its color is called "Sand-Track" and it is a knockout. I love the styling of the vehicle and my wife loves it also. It has an almost amazing zero turn capability.

Al Rod

1 de sep. de 2014

I feel that the everyone was very professional and always willing to cater to our needs. Will recommend this facility to everyone I know that is looking for a good buy and a good experience.

steve-pci

30 de ago. de 2014

salesperson was great, spent time with us and reviewed all information. He went above and beyond to help with making the deal.

goodluck1

26 de ago. de 2014

Juan Rosendo was very friendly and helpful while shopping for a car. The entire team was attentive and caring to not only my needs but also to my son and my mother who were with me. Thanks to them, I was able to get a brand new car which I desperately needed for my job.Thanks to all of you at Southlake Nissan!

Al

23 de ago. de 2014

Rafael really took care of me. He was the first no-pressure salesman that I've dealt with in a very long time. Consistently asked me what I wanted as opposed to what he wanted to sell me. That really took the pressure off. Also, the finance person was very eager to make a deal that left me satisfied and smiling at the end of the ordeal. Great shopping here Southlake Auto Mall. Thanks for everything.

Tressie Reed

23 de ago. de 2014

my car sells men were GREAT. Gary only been working here for 3days and Eric were both wonderful young men

Tagen Tauber

18 de ago. de 2014

It was a very great experience. I had great service as well! I was able to find a car extremely fast and I fell in love with it. I look forward to driving my new used car and look forward to their excellent service in the future. I will tell friends and family about their service and how great of an experience I have had today. I thank them very much for everything today.

Kathie.

16 de ago. de 2014

Did not intend to actually buy to today but was given a great deal! I had a horrible trade in with a deficiancy balance and Rapheal went to bat for me got me the 2014 Kia Soul that I fell in love with for a payment I could work with! Great fast service!! HIGHLY recommend Southlake Kia and Rapheal!!!

Mark Schaefer

16 de ago. de 2014

Eric was an outstanding salesman, not pushy, wonderful to work with.

Vanessa

15 de ago. de 2014

The people here are very friendly and helpful. They worked with us to find the car that fit our needs and budget. Great place to buy from

Amber

13 de ago. de 2014

Overall great experience. Would return and recommend to others looking for a vehicle

nturner

11 de ago. de 2014

Marko Radenkovic was awesome. He was the best sales representative, helpful, attentive, friendly Marko gets my highest recommendation. Actually, my experience with everyone on the sales team was great. Thanks again,Nina Turner

Linda

10 de ago. de 2014

If your looking for a great deal on a new or used car see Rafael at Southlake!!

Lily

6 de ago. de 2014

I called in to get more information on a Hyundai Elantra and a Kia Forte.The Elantra I was inquiring about was no longer available, but there was another one listed online so I asked about it. Michael was the first person I spoke to on the phone, told me the Elantra was being negotiated. He said he would hold the Forte until I made it to the dealership, I told him I really wanted to compare the two cars and would wait until the people looking at the Elantra made a decision because I was driving 2 hours to see it. About an hour later he lets me know they left and didn't purchase the car. I call back and ask him if he can hold it for me. He says he can't do that. Why could he hold the Forte but not the Elantra? This came off as strange to me so I decided to call them back. I called the dealership and spoke with a different salesman and he told me the Elantra had been sold yesterday. I don't think there ever was a Hyundai Elantra available for me. ...I understand car dealerships are meant to be a little pushy, but to flat out lie is just wrong. avoid Michael

Bearsfan187

29 de jul. de 2014

I bought a used mazda3 from Tony Wilson. He was helpful, knowledgeable and very attentive to my budget. The paperwork to get the whole process done took 25 minutes!!! My daughter is looking to buy a car soon, we will definitely be dealing with Tony again!!!!

Cheryl W.

28 de jul. de 2014

Car shopping was not the long hassle it used to be.

DavidL

21 de jul. de 2014

Raphael and Mike were outstanding! Purchasing was painless and the facility has a very good selection of new and pre-owned vehicles. The guys were able to find a high quality, low mileage vehicle in my price range. Thank you Mike and Raphael!!!!

Dakota

19 de jul. de 2014

OMG!!!! This Guy by the name of Dakota is Awsome!!! He help my Husband and I out with a 2013 Hyundi... SOOO Awsome, His personailty was great, he knew about the car that we was asking about. He work with our price.

Dave & Ginger

19 de jul. de 2014

Great experience! Our salesman Rapheal was the reason we came back. Everyone was very friendly, patient, and easy to work with! Overall we had a great experience! Thank You for my 2015 Kia Optima sxl!

Nate

12 de jul. de 2014

I found a Kia Sorento on online and called the store. I talked to Dixie and she was great to talk to. Very friendly and helpful. She found the car I wanted and got back to me in a timely fashion. Unfortunately I could not make it in that night, so she set me up with another salesman. Dakota was just as helpful and friendly as Dixie. He and the finance team worked with me and we got the deal done. I would recommend Dakota or Dixie to anybody! Very good experience.

Gina Kitakis

1 de jul. de 2014

Allen Moody and Joseph L Orosz jr, were a pleasure to work with and gave us great and quick customer service!! They were very friendly and understanding. They were not pushy and gave us a great price!

nikki/jacob galasso

1 de jul. de 2014

My fiance and I went into Nissan with high hopes of getting a used car. But with the awesome help of Tony and Allen we walked out the same day with a brand new car!!! They both went above and beyond to help us!! I would recommend them and Nissan to anyone!!

Thomas

28 de jun. de 2014

Everyone was nice and polite answered all of my questions. Dealt with Dakota and Rafael. Had a great buying experience.

Lscott1980

27 de jun. de 2014

Every time I come in, I am in and out quickly and Randy always takes care of everything above and beyond what you can imagine. He always has a smile for his customers, and goes beyond what is expected. He has on many occasions made sure to fit me in (when I've called last minute) so that I could get my oil changed or sensor fixed even when he is booked. There is only one word for Randy: AWESOME!

diana1069

20 de jun. de 2014

SalesmanshipI first called to get some information. I explained to Mr.Orosz that I had a bad a experience with a previous dealership and I didn't want to go through the same experience again. After speaking to Joe Orosz he assured me they didn't handle business like that. He obtained all my informatiion and than asked me to come in. I was very impresssed in how fast and accurate Mr.Orosz and Mr.Moody handled everything. I would recommend friends and family memebers to buy a car from there. Overall I was satisfied with the customer service. Diana Balandran

tthomas3001

17 de jun. de 2014

If your searching for a car new or used, This is the place to go! I went into the dealership just to browse and walked out with a new car. Allen Moody and Juan Rosendo made my experience at Southlake Nissan awesome! I would highly recommend this dealership to any and everyone! Talk about going above and beyond! Special thanks to Juan for spending 20 plus minutes on just showing me the features of my vehicle! Assisting me with setting up my Bluetooth capabilities and all. Thank you so much Allen Moody and Juan Rosendo!

lugnut08

17 de jun. de 2014

Fran and Allan made what could have been a miserable experience into an enjoyable. Not only did they get done what others couldn't get done they did it in less than a couple hours. Awesome experience. We will be doing business with Allen and Fran for our next vehicle purchase.

Jesus!!!!

16 de jun. de 2014

The people at this dealer are very well respected and knowledgeable of the vehicles and services they offer. They do not put pressure on their customers when they want to sell, because they explain the pros and cons and they allow their customers to decide what is best. I am very happy with the services that I am getting at southlake kia in Merrillville IN.

Vitelio

14 de jun. de 2014

The team was very helpful with financing our new (used) vehicle. Kids enjoyed the popcorn & drinks, too!

Yolanda Hicks

14 de jun. de 2014

I was treated with kindness and answered all my question. Worked with me on what I wanted and he helped me to get it. Earl Nymeyer is very nice guy and easy to talk to. Everyone was kind to me.

sportsfan

14 de jun. de 2014

if you looking to buy a car or truck go to south lake auto and see rafael great guy took good care of me and excellent service

Roberta C.

10 de jun. de 2014

The Salesman Rafael Cartagena was great. Very nice, Made me very comfortable, straight forward and honesty. I love the Forever Warranty option. and everyone I spoke to was Great. I would recommend Southlake Kia to everyone. Great to do business with.

Tammylb68

10 de jun. de 2014

Everyone was super nice and friendly. I had two cars in mind of purchasing the 2014 Altima or the 2014 Rogue and I decided with the Rogue The purchase goes by fast and my sales lady Sue Davis explained everything about working the car all the equitment. My Husband and I already purchased a care from them in 2012 and thats the only dealership I will be getting anything from new or used. The business manager is friendly and very helpful his name is Allen Moody. I would have to say out of 20 plus years of buying cars this Dealership is the best we have dealed with.. Giving a score 1 out of 10 I would have to say a 11.. Thanks Southlake Nissan..

funshine87

10 de jun. de 2014

My husband and I went in thinking that we would not walk out with a used vehicle but Allen Moody helped us. Allen went above and beyond his job to help us and to make us very happy and now safe with a newer vehicle. Allen was quick and certainly did service with a smile. From the time we walked in the door until the time we walked out. Dakota was also a big help and was very friendly and made it just as easy. I will forever recommend Allen and Dakota to family and friends. Thank you Allen and Dakota for a wonderful experience and for making our trip as easy as possible. You truly care about helping somebody. We greatly appreciate your kindness.The Barlas Family

shaysmom03

10 de jun. de 2014

The finance guy, Allen Moody, is the best in the region. He truly sees the customer for who they are and not their credit score. We have followed him from one dealership to another and we will continue to follow him. He is the only finance guy for our family and friends. It's a great feeling being able to walk into a dealership and know that your are appreciated for who you are. Our sales person was really great to work with as well. She knew all about the vehicle we purchased and was very helpful in all aspects of the car buying process. Look forward tow working with Fran and Allen on our next vehicle purchase. Sincerely, Dianne CombsRobert and Kacey Bartos as well.

Mike

9 de jun. de 2014

Just wanted to say that these are great folks to work with! They have great cars and service! I would definitely suggest others to try this dealer!

Bob Ramirez

7 de jun. de 2014

Southlake Kia was great to work with. Rafael Cartagena took care of us through the whole car buying process. I will go back to buy my next car from Rafael.

LThomas5144

7 de jun. de 2014

So my experience with Southlake Nissan from the internet to the store was amazing! My situation was bad, my credit was less than perfect, and after explaining this to Dixie she convinced me to come into the store and bragged about Allen Moody being able to work wonders! I was upside down on my car and honestly had to stay within a budget but I wanted what I wanted, and Juan and Allen understood that. After looking over my credit, determining what I could qualify for and showing me a car I never thought I could get alone, Allen the finance guy went to work while Juan and I test drove the car! While driving Juan mentioned that if he wasn't certain I could get this car he wouldn't have had me test drive. Because I was concerned that the test drive was a waste of time! "Come on have a little faith" is what Juan said to me! When we came back Allen had everything worked out, and an unbelievable interest rate, financed through Nissan... The best part of my experience was that got what I wanted, and they weren't greedy, getting me into a car in my price may not have been the most money they've made off a deal but they definitely earned my trust and loyalty!! Thank all of you so much!! I love my 2014 Nissan Altima Sport!!

deal9172

2 de jun. de 2014

I went with my mom to look for vehicles. She was looking to upgrade from here Nissan Sentra for an SUV. We went to Honda and then we went back to Nissan. The service was excellent at Southlake Nissan. I worked with Juan Rosendo and Allen Moody. First we spoke with Juan who showed us the vehicle my mom wanted. He explained the features and how to use them. He was very thorough and explained everything well. We were then introduced to Allen who handled the financing. She has a limited income and needed the monthly payments to fit her budget. Allen gave us all the options and found financing that worked with her budget. The both went above and beyond to help her find the vehicle that she wanted where she could afford it. We were very impressed with how they took care of us and would recommend Juan and Allen to anyone looking for a vehicle. They have earned a customer for life.Thank you,Diana Smiley and Nicole Vahary

d12345

29 de may. de 2014

Great customer service! Fran was very patient, kind, professional and knowledgeable when it came to getting our 2011 nissan juke. We are very thankful and grateful to Alan Moody who went above and beyond to make us happy in helping us get the car we wanted. He was very professional and thorough with all paperwork, and delivered quick customer service with a smile. I would definately recommend this dealership.

kbaran1007

29 de may. de 2014

This was my first new car purchase and the employees at Southlake Nissan made it a great one. I've always loved Nissan, and they just proved why I do. I was shown a lot of different cars in my price range. I gave them a pretty low budget to work with, and they managed to put me in the perfect car within my budget. I'm extremely happy with my purchase and strongly recommend them to anyone looking to purchase a great vehicle.

BrentButler

18 de abr. de 2014

Fran Balind, Allen Moody and the crew at Southlake Nissan made what could be, and sometimes is, a painful experience into an enjoyable one. Buying a car can be an intimidating event where one feels pressured or cajoled into a situation. Not at Southlake Nissan. The folks there did not pressure and were and are willing to go beyond what is normally required of a business while taking care of a customer. 5 Stars! Would recommend them to anyone.

Becky18004

12 de abr. de 2014

My husband and I decided it was time for a new car. I am extremely put off by the usual high pressure car buying experience. After visiting a few dealers, I didnt want to go to any more. The problem was that I still didnt know what car I wanted. So, we went to the Chicago Auto Show, where we were able to identify the exact car we wanted. We came home and looked up the closest Nissan dealer to our home, but they didnt have the car I wanted. So our search spread out, farther and farther away; calling more and more dealers trying to find my perfect car. Finally we called Southlake Nissan in Merrillville, Indiana, and talked with Dixie. Dixie is amazing. She has and incredible amount of energy. Her perseverance in finding us the perfect car was unmatched. While other dealers tried to steer us into settling for a car that they had in stock, Dixie made it her mission to find us our perfect car. She even got her dealerships manager involved (who worked some magic) and secured the car that no other dealer in the entire Chicago metropolitan area could. Not only that, but she made sure that we got all the advertised promotions that were running at the time. She was a pleasure to deal with. Once we came to her dealership to purchase the car, Dixie passed us off to regular sales person, who was very helpful in completing our new car purchase. But it was truly the effort, energy, perseverance, and cheerful can-do attitude of Dixie herself, who turned us into satisfied customers of Southlake Nissan. I would not hesitate to seek out her assistance for buying a new car . In fact, she is the very first person I would go to. Dixie is wonderful, and clearly she has the support of an excellent dealership behind her.

hcoronel

5 de mar. de 2014

Joe Orosz was AWESOME! He got me the car I wanted!! He never steared me wrong ever!! He was upfront, honest and hilarious!! We consumers need more sales people like him!! Keep up the awesome work!! The service is also been outstanding!! I had 2 previous cars I took to them!! Randy, Brian, Jim the service advisors are AMAZING!! You all are AWESOME!! I can't say enough good things about all of them!! Will be buying from them in the future!!

Lerlene T Moore

18 de feb. de 2014

I was interested in the Buick Encore, BMW and the Nissan Juke. I entered each dealership with the statement, "I am not buying for 3 months". When I was at Southlake Auto Mall, unlike the other sales persons, Juan Rosendo treated me like I was buying the car that day. During the test drive he explained ever detail of the Juke to me. He answered "all" my questions and phone call within a timely manner. Juan Rosendo is the reason I purchased and will have all my service needs met at Southlake Auto Mall. He treated me like I was a family member. When I purchased my 2014 Nissan Rouge the paper work took less than 25 minutes. I drove away feeling good, like I got the best deal ever!!!

Lerlene

18 de feb. de 2014

Juan Rosendo listened to all my demands and treated me like I was a member of his family. The purchasing process of my 2014 Nissan Rogue took less than 25 minutes. The Owner was interested in getting me my car as soon it was made available. GREAT TEAM!!! I am going to Southlake Auto Mall for all my service needs. I feel like I got the best deal for my hard earned cash.

edimichele

16 de feb. de 2014

My husband and I came to Southlake Nissan as second-time customers, but this was our first time working with Joe. We returned to this dealership because of the great customer service we received when we purchased from them several years ago. We had done some research ahead of time (a few months ahead of time) and had an idea of what we wanted. We stopped in and Joe helped us with all of our questions (and we had plenty) without pressuring us to buy then and there. We told him of our plans to come back in a few months to purchase. He maintained contact with us during this time to ensure all of our needs were met, which we greatly appreciated. When the time came for us to come back for our vehicles Joe was incredibly accomodating to our schedule. He showed us exactly what we wanted without any pressure to "upgrade" or get the things we told him we didn't really need. We really appreciated his kindness and honesty, he made us feel as though we were more than just a "customer" which we feel was very important. It is people like Joe that go above and beyond and make this experience effortless. We were able to purchase vehicles for the both of us and stay within our set budget, for us that was huge!! Thank you so much, Joe, for all of your help. When we return to Southlake Nissan, you can guarantee we will be working with you. I absolutely recommend Joe and Southlake Nissan if you're looking to purchase a vehicle. I have already raved to all of my family and friends about the service because I truly believe people who do great things deserve recognition. Thank you again. Warm Regards,Erin & Eric D.

Kaygee662

3 de feb. de 2014

Overall experience with sales professional David Eriks was good. Very friendly and courteous throughout duration of sale. I would recommend this dealership to future car buyers. Job well done Mr. Eriks...

zajacdc

23 de ene. de 2014

I came in desperation to Southlake Nissan to see if they could help me with a paperwork issue I was having with another dealership, Glendale Nissan in Glendale Heights, IL. I needed a simple VIN form filled out for a vehicle I had purchased from Glendale Nissan and they had been ignoring my phone calls and emails for over a month. My dealer plate was expired and I could not drive the car I purchased until this paperwork issue was taken care of for the Indiana BMV.Sue Davis at Southlake Nissan was wonderful. She listened to my problem and discussed what they could do about it for me with the business manager, Allen Moody. He was great and agreed to help resolve this situation. They got on the phone with Glendale Nissan and my form was completed and faxed to them in a half hour. I don't know why Glendale Nissan gives such terrible customer service, BUT THE PEOPLE AT SOUTHLAKE NISSAN GIVE GREAT CUSTOMER SERVICE (even for people who are not exactly their current customers). I highly recommend SOUTHLAKE NISSAN for their caring attitude and customer service.Sincerely, Sue Zajac

shithappens

8 de ene. de 2014

Juan was thorough, helpful, consistent and supportive. His communications were timely and his manner always friendly; not pushy in any way. His colleagues were also informative, friendly and all together seemed to work as a small family within the dealership, which provided a great atmosphere in which to do business..

Thomasthetrain83

3 de ene. de 2014

I have never had a good experience when it comes to buy a car. This time it was different. I came from the Indy area to Southlake Nissan because a friend recommend them. Joe and the rest of the staff did a great job in helping me find what I wanted without being pushy. I left with a brand new car and was satisfied with the level of customer service I recieved.

jzelenka53

30 de dic. de 2013

I have driven the same truck for 10 years which I was in love with, but it was time for a new car a friend recommended for me to go see Joe Orosz at Southlake Nissan auto mall. I called Joe explained what I was looking for and what I was driving and told him I have very limited time in my schedule which he completely worked around. when I arrived at the dealership he was prepared and ready for me, he chose several vehicles that he thought I would be interested in, he chose very well from the information I had given him on the phone.Joe was very friendly made me feel very comfortable not pressured everything was very easy and uncomplicated almost as if I was out with a friend. within no time I was driving out with my new vehicle.I have been back to the dealerships for all my services and Joe has come over to say hi and see how I like my new truck, and we have already looked at several other new pickup trucks for my husband that we will be purchasing next year.the entire experience at this dealership sales and service has been awesome they make me feel special and at home every time I walk in.I highly recommend this dealership to all, you wont be disappointed !!!!

jodybono

30 de dic. de 2013

I was in the market for a used car for my daughter. I looked at cars that were available and nothing was worth a second look. I called Joe as I had recently leased a 2013 Rouge. I told him what I was looking for and he was able to get us a lease on a brand new 2013 Sentra at a price that I could work with. I never thought that my daughter would be driving a brand new car, that gets great gas milage and has the best safety features. Thank you Joe for all that you have done! I will always recommend you and Southlake to anyone looking for a car!

soxgirl1012

26 de dic. de 2013

LOVE my new vehicle but will not return to this dealership. My salesman was great, friendly and I thought helpful but after the purchase, I learned the hard way that this was all an act. I wanted remote start on my new vehicle and was told by my salesman I could have it installed there. After purchase, I called to make an appointment to have this done and was informed they do not do it. Called my salesman back since he told me it could be done and he apologized he misinformed me. After talking to the sales manager, Dan, I was informed my salesman straight out lied to me because they do not do remote starts and he told me my salesman was well aware of that. So he lied to me to make the sale. The sales manager was not willing to do anything to help me even though it is illegal for a salesman to state wrong information to make a sale. I contacted Nissan's corporate office and am having my remote start installed through another local Nissan dealership where I will be taking my vehicle for service since they were so much more helpful. Having remote start may not seem like a big deal (it is to me but the sales manager also told me he doesn't think it's that big of a deal for me to want this) but when I've had it on 2 older cars, spent a pretty penny, and bought a BRAND new car - a LIE is a LIE and that's what they do here.... LIE.

Michael Hardiman

13 de nov. de 2013

Just went to look at options and drove home with new vehicle. No pressure, got to look, ask questions and try on for size.....