Rebecca Dombroski

3 de sep. de 2021

10/10 experience at Shultz in Harmar. Ben was super helpful with finding me something practical and in my price range. He was very knowledgeable about the cars and answered every question we had. I never felt pressured and the process went way faster than expecting! Ben & Chris were very patient and took the time to explain the whole process thoroughly to make sure I understood every step of the way. The deal was exactly as negotiated, no last minute surprises. Quick and painless process! Abby was very welcoming and reassuring to my family while going through the process. The whole team was genuinely excited to help find and see me drive off with something I loved!

Maxine Gregg

9 de jul. de 2021

Great service. I didn’t know I needed an inspection. They did that and the oil change in less than an hour. Also had a parts question and the parts guy was very helpful and courteous. Highly recommend. Love my 2020 F150

D. Scott (Scotty87)

16 de jul. de 2021

Where do I begin? The overall support started off great and purchasing a used vehicle was easy. I chose a 2018 Subaru from the lot and paperwork was started. After the deal was done and I was on my way home I found a few minor issues which I had missed on my test drive. First issue? A chipped windshield that was hard to spot during the drive in the rain. Second issue? The volume/power control knob on the radio head unit was inoperable. I emailed the used car sales manager the next morning to report these issues. He was overall polite and explained that these issues would get “squared away”. A few days later his contact repaired the windshield – super nice guy! I was then instructed to drop off the vehicle for repair of the radio. I dropped it off and was told later in the day that it would have to be repaired by Subaru and they would help work out all the details. Great! Thanks! …A few weeks go by and I receive a phone call from the sales person, and I was informed that the used car manager had explained that they were no longer going to assist with the radio as they found out it was a “known issue” and it wasn’t broken when it was on their lot so I “must have broken it” – I was very disappointed in the attitude I received while on the phone while stating my case that they at first said it would be fixed, then the backout after a few weeks? What was the deciding factor to slam the door in my face? The cost? In my opinion, this is a bad business practice.

Jaime Green

17 de may. de 2021

The staff are polite and I always feel like I am being treated fairly, but I have to knock off a couple points for communications problems in the service department. Both our cars are from here and we used to get all our service done here as well, but it is SO hard to schedule even a simple oil change. and I am not even complaining about appointments being filled and having to wait, you can't even MAKE an appointment. The online service booking app has been down for quite a while, and it is very hit or miss if you can actually get a hold of a real person when you call to schedule service or if anyone will even bother to call you back when you leave a message. Once you have an appointment, things are fine and everyone is very polite, but I am not sure what's going on. We have been going there for 10+ years and it was never like this before.

Kerim Yilmaz

15 de jul. de 2021

I purchased a vehicle from this location. Pretty much everything was ok actually but I was promised all weather floor mats while I was buying it. I was told they were out of it and give me a call as soon as they have it. It’s been 5 months and no one ever called me. I tried to call them, text the salesman left bunch of messages but they just ignored all of my calls and messages.