"D P"

3 de jul. de 2013

We recently bought an Infinty JX 35. This car made the top five on our list that we wanted to go check out. Having bought twice from Sewell Lexus, our expectations were pretty high. Red Boswell was the first person we talked with on the phone. He listened and answered all our initial questions. He was just as professional, patient and helpful in person. Not only are Sewell Infinity and Red Boswell winners, we feel we were the real winners for having such a fine sales consultant. Oh yes, it was good to see a fellow "dawg" Andrew Melton again back in the office. We had known Andrew from Sewell Lexus.

SuperMom3

17 de mar. de 2013

Car shopping is not my idea of fun - I LOATHE IT ...until now. Red Boswell and the other great people at Sewell Infiniti of Dallas were so friendly, professional and respectful. At no time did I feel uncomfortable or pressured. Although my time is very valuable, I also want to make certain I am getting the absolute best deal possible. Fortunately my friend bought a new Infiniti JX35 before me and, as she stated: "shopped the planet for the best price" so after getting familiar with her's I decided my family would get one just like it but in a different color. She lives up north in Frisco (I'm in Allen) and she ended up buying from Sewell so that is where I thought I would start my shopping. She recommended Mr Boswell (and gave me his personal cell phone) so I called and asked for him but didn't tell him about her - just that i wanted a good deal on a particular JX35. He very quickly gave me the same terrific price she got!!! Love it. The whole process was terrific - no surprises or disappointments. Red spent all the time I needed going over all the cool features on our JX and continues to stay in touch to make sure we're comfortable with it. We wanted to take it home before they had time to tint the windows so Red came to our house later that week and left me a loaner car while they detailed and tinted it. This is just one of the way they showed they care. I appreciate their respect for my time. Kudos also to Jacey in Sewell's Business / Finance office. I wasn't familiar with Sewell's free pick up and delivery service or Infiniti's Maintenance Warranty. She and Red both were helpful explaining the lease details where I could understand them. Never thought I'd brag on a car dealership or salesperson but Red and Sewell are outstanding. They will take good care of you AND give you the best deal. Love my JX too!

8202632

19 de ene. de 2013

I'm from Memphis and I found the car I was looking for. They gave me top dollar for my wife's Infiniti Qx56 and a fantastic price on the preowned GL500. I was extremely satisfied with both Andrey and John. I never felt pressured and Andrey was very diligent in responding to my inquiries. I have never zipped through the car buying process this quickly. I would recommend them to anyone without hesitation! Well worth the drive!!

Sarah Neubach

7 de ene. de 2013

I have bought 2 cars now from Sewell Infiniti and would recommend anyone to go to Sewell. I previously had a G35 and most recently purchased a JX 35. I fell in love with it as soon as I sat in the drivers seat! Brooke Wiley was my sales rep and made the entire buying process easy. She was very knowledgeable and not pushy in the least bit. I was in and out in no time! The customer service is hands down the best!

Murphey Sears

4 de ene. de 2013

I have only bought one other car in Dallas (not from Sewell) and I will never buy from another dealership again! The customer service and knowledge we received were top notch and everyone we encountered was a pleasure to work with. We initially walked in without an appointment and were immediately handled with great care. Our sales rep, Brooke Wiley, answered all of our questions sufficiently, without being pushy or aggressive. She was the consummate professional and really took our needs into account when determining the best options for us. I was also blown away by the built-in service packages and service convenience options the dealership offers! As soon-to-be parents upgrading to an SUV, we felt completely comfortable and confident in our choice to buy from Sewell and I know they will be taking care of me and my car for a long time to come.

Harvey Zimmermann

20 de dic. de 2012

As in the past the buying experience was excellent. Red Boswell, the sale rep. from agreeing a price to delivery in a timely/professional manner. The experience for me was very positive and the M56 is in all ways everything I expected.I would say that it was not necessarily a buying experience but building a long term relationship.ThanksHarvey Zimmermann

Lauren

20 de dic. de 2012

Couldn't have asked for a better car buying experience! Our salesman, Red Boswell, was accommodating, responsiive and knowledgable about the SUVs I inquired about. The staff was friendly - when we brought our kids in one time, they offered them drinks and treats, so that won the kids over! It's the little things like that that make the experience. Red made himself available for questions and sat with me as I decided what I really wanted in the JX, His priority was getting me the car I wanted and it showed. Excellent! I've had the car about a month and Red has contacted me to see if I have questions about anything. I know when I'm in the market for a new car again, I will head his way. The JX has been a dream. I was set on a Lexus RX, but the minute I saw the JX and test drove my mind changed. Awesome car, awesome dealership and couldn't have asked for a better salesman or buying process - including goingthrough financing the car and working with Katie on that. Thank you, Sewell!

Swift

20 de dic. de 2012

This is our second purchase from Sewell. Their customer service is top notch, and our salesperson, Red, was great to work with.

Kshop

20 de dic. de 2012

Loving my new Lexus JX, highly recommend! Also recommend sales agent "Red" Boswell, he is very helpful and knowledgable...was a smooth transaction.

Charlotte S.

20 de dic. de 2012

I see why everyone raves about Sewell...my recent car purchase has been my best car buying experience ever! Sewell Infiniti has outstanding customer service and Red Boswell was awesome to work with! It was a very easy and enjoyable process and completely pressure free. :-)

jwreview

20 de dic. de 2012

Worked out a fair deal quickly, Red was instrumental in getting this done via responsiveness and flexibility

Amber P.

20 de dic. de 2012

My brother-in-law has recommended Sewell for years thanks to the customer service and nice family-friendly maintenance facilities. He says the kids like going with him for oil changes since everyone is so nice and they are always offered cookies. I'm glad I took his advice. I can now highly recommend Matt "Red" Boswell as a salesman at Infiniti for making this my best car buying experience yet. He's knowledgeable and friendly, and he helped me get exactly what I wanted.

Brian K

20 de dic. de 2012

I Have been doing business with another Infinit dealer for years. It was time for new car. I contacted my past dealer and asked for a quote on a new car. ( this would have been my 4th Infiniti with this dealer) and asked for his best price upfront knowing that it would be my 4th car and all of the service I have done there for 10 years. (all service) he gave me a fair price. I work close to Sewell and have heard good things about them so I got in contact with Red and he gave me a better price upfront without even knowing the price I had from the other dealer. No games. I have serviced the car 2 times since and the service has been flawless. Thanks Red!

John M

19 de dic. de 2012

From the moment my wife and I stepped on to the lot at Sewell, Red Boswell was our guide. He showed us what our options were, helped us look at our choices, and went out of his way to help us thru the process. At Sewell, you never feel pressure, never feel rushed, and never feel like you didn't get what you wanted or asked for. Red was a pleasure to deal with from the beginning. I was on the road when he found the exact vehicle we wanted, and he made the entire process a breeze, so that once I came back into town, we simply went in and picked up the car. Go see Red at Sewell. You will be glad you did.

RCW

19 de dic. de 2012

I recently decided to purchase a new car and went to Sewell Infiniti Dallas. Red Boswell was my sales person and he was outstanding. He listened to what I was interested in and did not pressure me in any way. He was very patient with me showing me all of the technology of the car. He told me anytime I was not sure how to use one of the devices to stop by and he would go over them again. I took him up on his offer. The buying process went very smoothly and drove off the dealership in my new G37 in record time. I would highly recommend Red Boswell if you are thinking of purchasing an Infiniti.

TexasDukeFan

19 de dic. de 2012

I recently purchased an Infiniti at Sewell Infiniti of Dallas, and the experience was great, particularly from the customer service angle. They made it easy to look at a variety of different types of cars in a variety of colors with a variety of packages, and the purchasing process also was quite easy. I appreciated how the salesperson (Red Boswell) seemed to really care and was great in orienting me to the car when I purchased it as well as following the purchase. I would definitely go back to Sewell for future purchases.

Kyle Belitz

19 de dic. de 2012

I recently refreshed my lease from a coupe to a sedan. Red Boswell reached me at the right time and was able to take care of my upcoming need for a 4 door. He was courteous and found the vehicle I wanted within my budget. This is my 3rd Infiniti from Sewell and they continue to exceed my expectations, as well as Infiniti financial services. Thanks for a positive experience.

Tracy Rathbun

19 de dic. de 2012

Love my new JX. I traded a RX that I had enjoyed for 3 years, but the new JX has blown me away. I had forgotten what it was like to really "love" a car. Red Boswell was a pleasure to deal with and such a professional. I will recommend Sewell Infiniti and Red to anyone looking for a car. The JX is incredible.

Satisfied Customer

19 de dic. de 2012

From start to finish I had an amazing experience! D.D. Lee was simply top notch.

HAPPYFX37er

19 de dic. de 2012

Bought new FX37 from Red at Sewell and am most satisfied. I whoelhardly reccomend buying from them.

YesSir

19 de dic. de 2012

The people working at Sewell are friendly and explain you every aspect that you want to know about the car. Red Boswell helped me with the process of buying and this being my first purchase of a new car - I was amazed at the attention I got through out the process. He helped me through the paper work and also got me a pretty good deal for my old car trade-in. The best part of "Sewell" customer service really comes after the buying process - it has been 7months since I bought my car and I still get calls checking on my car and the services that might be due. I would definitely recommend this dealership if you are looking to buy a new car.

Vencil Burton

19 de dic. de 2012

I am proud to state that I have purchased 3 FX 35's. The last 2 from Sewell. By far, my last salesman Red Boswell, was the best salesman I have worked with. Honestly, I was very pleased with the FX I was currently driving. But due to the patience he displayed and the professionalism he displayed, I purchased new one, and I have no regrets. If I decide to buy my 4th FX, I will make sure I deal with him! Sewell knew what they were doing when they hired him. LOL!

Chris

19 de dic. de 2012

I recently had a great experience purchasing a G37 from Red Boswell at Sewell Infinity. Their very professional and knowledgeable team helped make it a smooth, stress free process with very competitive pricing.

chris chavez

19 de dic. de 2012

Red was an awesome sales consultant. He made the proces easy and painless. This is the 2nd car I have purchased from Sewell. I see no reason not to continue, or recommend them to others

Doug C.

19 de dic. de 2012

Great team that included Red and Allison.

Rob Kansas City

11 de nov. de 2012

Sewell was perfect. It doesn't get any better than this.

newJXowner

11 de ago. de 2012

This was my first Infiniti purchase. Sewell and Infiniti both deserve the reputations they have earned. I could not have designed a better experience. Allison was a "no pressure" sales consultant. Consultant is the precise word; she consulted with me every step of the way...making sure the JX was the correct vehicle and not foisting equipment/options/accessories that were of no benefit to me.The sales process was smooth and professional. No 37 counter offers or "let me see what we can do."Allison respected my time every step of the way, especially when I was signing the paperwork and going over the features on the JX.I will gladly recommend Allison and Sewell Infiniti to family, friends and anyone else who is in the market for a vehicle.

PRM-trM

23 de jul. de 2012

This is my 2nd purchase from one of the Sewell family of dealerships. These folks have 'customer service' down to an art form. From the sales process through the finance process, the entire experience was a pleasure. If you want to experience something other than the 'typical' auto buying hassle, just drop by any place that has "Sewell" on the building!

Sewell Ifinti of Dallas buyer

2 de jun. de 2012

About a month ago I totaled my car and was in a desperate need of a vehicle. A good friend of mine referred me to Leann McCants at Sewell Infinti of Dallas. I then contacted Leann, I told her what I was looking for and right away she begin helping me with my quest to finding a vehicle to fit my needs. She emailed me link with all vehicles that had everything I was looking for. Then next day I went up to Sewell, and sat down with Leann and we test drove a truck I was interested in, after that I filled out the paper work, taking all about 20 minutes of my time. From there I was sent to a nice gentlemen in financing, John Lopez. He very nice was and great since of humor for some one working in financing. Again the paperwork was easy to fill out and took me all of 10 minutes. From there I met back up with Leann, she handed me the keys to my perfectly in great shape used truck and I headed home! I am 110 percent satisfied with my experience with Sewell Infiniti of Dallas, and I highly recommend anyone in search of a new or used vehicle to head straight up to Sewell Infiniti of Dallas!

qx56-plano

11 de ago. de 2011

Erica sets the highest standard for customer satisfaction. If you want to buy a new Infiniti, I highly recommend her as your first stop. I picked up my 2011 QX56 in less than one hour. She takes care of everything. She is truly detail oriented and patient. it is hard to find this kind of good quality sales person among other dealerships. She and her manager are nice, honest and professional. Erica and dealership are definitely the best ! After I picked up my new car. She also did a excellent job on following up and make sure I am happy with everything. Every salesperson wants to make more sales, but Erica put more effort, time and passion into her job and make customer's car purchase a wonderful experience.

Flashman

9 de ago. de 2011

Sewell Infiniti out shines all in terms of Service and customer relations. These people have a special dedication to their customers. They treat their customers like royalty. Stanley Bullock is simply the most professional car salesman I have ever dealt with. There is no nonsense in the deal and no numbers are hidden.

adickert

30 de jun. de 2011

My experience with Erica and Sewell Infiniti was absolutely awesome. She made things so easy for my purchase of my new Infiniti. This is my 3rd experience and 4th with my husband's vehicle with Sewell Companies. They employ people who are very knowledgeable and experienced in handling their exciting purchases to make everything so pleasant.

cdllm

28 de jun. de 2011

I was impressed with the knowledge and helpfulness of Allison. She was not pushy and answered my questions. When I decided on which car I wanted, she had the car ready for me when I came in to do the paper work and pick up the car.

bkammer52

27 de jun. de 2011

Everything about this experience was just great. Highest regards for the sales and support staff. I rate them all 10 out of 10. Kudos for Allison. She was top shelf in supporting the needs we had in a new automobile.

Lotuselise

26 de jun. de 2011

I purchased my Infiniti I30 in 2000. I went back to Sewell and purchased my G35 in 2011. I'm spoiled by the professionalism, friendliness, customer service that I received from Stanley Bullock, my service advisor for 11 years Joseph Rivas.Don't get me wrong, The bar at Sewell is very high. They are a hard act to follow! When you have had your car serviced, a representative calls to see how your service experience was. KUDOS to Sewell Infiniti!

rskstar

24 de jun. de 2011

Allison was great to work with! She was respectful of my time and made this process very smooth. She continues to check on me and my EX! I will recommend her and Sewell to everyone.

Kceaux

22 de jun. de 2011

We had such a pleasant experience with Sewell and could not have asked for a better salesperson. Not only was Allison extremely helpful and knowledgable, she also drove 6 hours down to Cajun country to deliver our beautiful QX56. Now that's service! I highly recommend Sewell Infiniti of Dallas.

jilloborny

21 de jun. de 2011

I purchased a 2010 Infinity G37. Love the car when top is down but despised it with top up. Brought car in 4 different times for a week at a time and the rattle never got resolved. I feel extremely blessed that that Infinity Corporate purchased this car back under the "Lemon Law" and replaced it with a 2011 model. Carl Sewell of Dallas did every thing possible to try to resolve the rattle and was never successful. This is the reason that I bought from Sewell and this is the reason that I will buy another car from this dealership and will also tell my friends how this dealers. Thomas Garland was my salesperson with my 2010 G37 and with the transfer of my 2011 G37. He is very professional and I was most impressed with him. He is the reason that I will buy another car from Sewell of Dallas. Thomas Garland Rocks.Also, Travis Erb was quite impressive how he handled my situation. Thank you to all of you and God Bless.Jill Oborny972-489-6742

Wanza Coates

21 de jun. de 2011

I have leased three cars fron Sewell Infiniti and Thomas was my sales person each time. He was very helpful in my decision making process when deciding on which cars to lease and in responding to any of my questions or concerns. Thomas is still very helpful to me as a customer.

cblock

21 de jun. de 2011

Outstanding experience, I have actually purchased two vehicles through Sewell Dallas Infinity with Allison. I highly recommend the dealership overall!Chris BRockwall, TX

rlboard

21 de jun. de 2011

The salesman was very knowlegeable about their Product as well as their competitor and was interested in getting the best deal for me. Dealership was great and friendly!

tdokkk

20 de jun. de 2011

Went in to get a used infiniti and requested for Erica. Even though she handles new car sales, she came down to the used car sales centre and helped me pick an M35 (over the course of 3 days). She was very knowledgeable on the car and made sure I went through a lot of options to pick up the car I wanted. The car I wanted was in Plano, she went out of her way to get the car to Dallas have it checked out before advising me to purchase it. She and other people I interacted with were exceptional with customer service. This is way the car buying experience should be. Sewell and Erica are indeed TOP CLASS!!! Will definitely get my next car here even if I have to come down from Georgia.

shottel

5 de abr. de 2011

As shown by the rating on the site, I concur that Sewell Dallas is pretty darn good. As with many folks these days I started my purchase investigation on the internet. Using my companies Infiniti/Nissan VPP discount, I made contact with every dealer in Texas. Some did not respond, some would not come down much from the "standard" deal. Erica Curry responded from Sewell with an outstanding offer as the discount through my company had changed mid month and she was the first to investigate and notify me of this special deal. The fact that she came in with this deal first and also that her boss often posts on Edmunds.com with valuable Infiniti updates, deal commentary, etc., I decided to pull the trigger with Sewell Dallas (though I live in Houston). My last new car deal was on a Dodge Ram which got pretty nasty with the dealer (Spring Dodge, sorry had to do it) trying to rob me during the paper work stage, so I was intent on putting Erica through the ringer and walk away at the first sign of monkey business. I guess the Infiniti business, and more specifically Erica, is not the Dodge business and their employees. Erica was available for calls, answered all my questions, and worked through any issues we had in getting the car we wanted. To be frank, she worked damn hard considering what the dealer makes off a VPP sale. The deal was done by phone/email, paperwork went smooth with no $300 VIN etch fees thrown in for fun at the last minute. Erica found out during the deal that she couldn't sell me a Sewell Houston car but we were able to reach a deal on the car of my wife's dreams and have it trailered down to Houston. Delivery to my house went smooth. Erica was a well dressed professional who promptly cleaned out my wallet (by my request) and then spent over an hour going through the features of the car before we called it a day. The paperwork copies and plates showed up in the mail within 2 weeks with Erica closing out the deal with a cookie delivery. Considering the logistics of this two city deal, I can't imagine the deal going much smoother. Thanks to Erica and Sewell for a great experience.

anonymous972

19 de feb. de 2011

They weere extremely sneaky about damage that happened to my vehicle while in for service and then tried to cover it up. Shame on you Sewell. When Adressed by the Service Manager Travis Erb, he was indeed helpful. The problem is the service advisor himself and the check out clerk were jerks.

S&C

30 de sep. de 2010

WOW! is the only way to describe our recent vehicle purchase experience with salesperson Allison Cohen at Sewell Infiniti of Dallas. About 2 weeks ago my wife and I purchased our brand new 2010 Infiniti G37 from Sewell in Dallas. Being the person I am, it normally takes me quite a while to make these kinds of purchases and this case is no different. My experience actually started about 9 months ago with Allison. Knowing our intent to make a purchase, I inquired via the internet about the Infiniti G37 Sedan. Allison Cohen was the one to address and handle all of my concerns. I immediately explained to her that this was just an inquiry and the actual purchase would probably be between 9months to a year from then. Quite Amazing and impressively, Allison managed to maintain contact with me and provide all the answers to my inquiries the entire time without ever pressuring me toward a purchase decision. About 3 weeks ago my wife and I decided to purchase a pre-owned G37 and actually made the purchase from an out of state dealer. When the vehicle arrived we discovered that many of the options that we were sold were not included on the vehicle. To our disappointment we had to send the vehicle back to the dealer. After this experience we realized that the best thing for us would be to go ahead and purchase a new one if all of the parameters would fall in our favor. I decided to call Sewell and speak directly to the Sales Manager Steven Haynes. I explained to Steven what we had gone through and what we desired to do. I asked for his best price on a brand new 2010 Infiniti G37 with the premium package. Steven gave us a deal that was almost too good to be true. I was later contacted by Allison Cohen who picked the ball back up for us to continue handling the transaction. It took us about a week to get the other vehicle returned and finally get to the Sewell dealership. From the moment we walked into the dealership until the time we walked out with our brand new Infiniti, the service was no less than PERFECT! The entire staff assured that we were well cared for. They took care of our kids needs while my wife and I completed the purchase. Allison was terrific in assuring that we were familiar with all of the options available on the vehicle. She was very thorough in explaining the process and stepping us through it. Even in the finance office Blake Huddleston (hope I got the name right) was terrific and HONEST in going over all of the additional options available to us. And when we got to the numbers, the only surprise that I got was an even lower payment than what Id expected and calculated. Ive never felt this good after purchasing a vehicle and acquiring a car payment. The Sewell team is amazing. I would definitely recommend this dealership to anyone and Allison Cohen is the one youll want to do business with over and over again. Thanks Allison! And Thanks to the Sewell Family!Samiour

knhall

29 de jul. de 2010

I recently purchased my second new Infiniti from Scott Shaw at Sewell Infiniti and would absolutely recommend him to everyone! He made the buying experience easy, fast, and painless. He answered all of my questions and was quick to respond to every phone call and e-mail. Even though I knew what car I wanted he still took the time to explain the car and options, test drive it, and make sure it was exactly what I wanted. He did not try to "up sell" me on added features and was straight forward about pricing. Scott also lined up the financing for me and made it as easy as possible over the phone. Once the paperwork was drawn up we dealt with the finance manager, Blake Huddleston and he was great also. He took the time to explain what we were signing and answer any questions. The buying experience with Sewell is the best! Haggle free, no pressure, and you don't get the "run around". I also have to brag on the service department as well! I voluntarily drive 45 minutes to have my car serviced at Sewell even though there is another Infiniti dealership closer. :) I have never had to worry that I would not be taken care of at Sewell Infiniti. Once you do business with Sewell and Scott Shaw you will never want to go anywhere else!

Amanda221

3 de jun. de 2010

Being 24 and just graduating from college, this was my 1st experience in buying my 1st vehicle. I had always heard such great things about Sewell, and was set on purchasing a vehicle from them. We had been in contact by email and phone for about 2 weeks (because I was out of town), and we had made arrangements that the one weekend I had free, I would make the 6 hour drive to Dallas to purchase an Infiniti FX35. When I got there, the salesman was too busy with a "doctor," even though we had an appointment with her. In the meantime, we were set up with a different salesman that was completely clueless about the vehicle we were interested in and constantly walked around with a "cheat sheet" because she didn't know any answers to our questions. Many different people at the dealership, including some of the managers, made many promises they couldn't keep. I was furious I wasted my time here, and was on the verge of tears after leaving because the process was so stressful. Even after showing the sales managers emails I received from the particular salesman stating what they could do for me, they didn't do a thing to help resolve the issues at hand. One of my friends used to be employed by Sewell and let me know the actual negotiation range the salesmen have to work with, yet they wouldn't negotiate a single penny on the cost of any used FX35's. I felt very taken advantage of and could not have had a worse experience here.I ended up going to Crest Infiniti in Plano and purchased a brand new 2010 FX premium pkg for around the same price Sewell was trying to sell me a 2007-2008 Fx. I will never bother going here again and would not recommend it to anyone!

mykoch

7 de may. de 2010

This was the second purchase we have made from Sewell Infiniti. First experience was good - this experience was even better. Conversed over the internet with Scott before going to Dallas to look for a vehicle. He was such a pleasure to deal with both over the internet and in person. Traded in a SL Mercedes on the new Infiniti G35 - which just happened to be the one on the showroom floor. Scott had to move all the vehicles on the showroom floor to get to the one we wanted - but did it himself. He had our paperwork done - we gave him a check for the beautiful car and we noticed several small bubbles in the tinting on the passenger side window. He had the tinting redone - and make ready done within an hour. He went over everything we needed to know about the vehicle and we were on our way home. It was a "Miller Moment" - it just doesn't get any better than that!!!

nola04

16 de abr. de 2010

I would like to thank Erica Curry for making my new car experience pleasurable. I had read and heard stories about how dealerships attempt to pressure consumers to purchase vehicles; however at Sewell I felt comfortable. This was my first experience and I did not feel pressured. I was amazed at how knowlegdable Erica was about the G37 Sport coupe. She also gave me more options that I had not fully considered. I was able to get the car that I was looking for with all of the options. The process was painless and enjoyable. I was very impressed how thourough Erica was when I picked up my vehicle. She truly made me feel as though I was her number one priority at that time. I did not feel rushed and she allowed my friend and I to ask her questions. If there was something that I did not understand she reviewed the information. I have choosen to rate all the above categories a 5 because this truly was a FANTASTIC experience for me. Jack Chen with the finacial department was also excellent and allowed me to take my time reviewing the paperwork as well as answering all of my questions. I was also set up with Troy Dunn when it is time for me to come in for services. I did not know that Sewell provided additional services to ensure customer satisfaction. I would recommend Sewell and Erica to anyone who is considering to purchase an Infiniti. In fact, my friend who came for support will soon become an Infiniti customer. I look forward to furture endeavers with Erica, Jack, Troy and Sewell.

Carolyn Shellman

1 de abr. de 2010

I have purchased two new cars from Scott Shaw at Sewell Infiniti and have had both cars serviced there, even after I moved from Dallas to work in Austin and then in San Antonio. The dealership is the best I've ever dealt with in terms of both new car sales and vehicle service (and that includes the great Sewell Lexus dealership in Dallas, where I've also done business.) I have driven to Dallas (from Austin and San Antonio) to buy cars from Scott and get them serviced at Sewell because no other dealership comes close to the service they provide. They treat me fairly and honestly, they know their products, the dealership facility is spotless and comfortable, they always have loaner cars available, and every employee from the person who greets you in the garage to the cashier who checks you out is competent and treats you with respect. However, no employee could be any better than Scott Shaw. He is knowledgeable, personable, helpful without being pushy, and a really nice guy. He even drove my last new car to Austin to deliver it to me. I'll bet everyone who buys a car from Scott thinks that he has become a friend - and they're probably right. Every time I am in a business meeting where customer service is discussed, I mention Sewell Infiniti as the business model for how to do it right.

rstlewis1997

3 de mar. de 2010

My experience with the Sewell dealership was wonderful. My salesperson, Ron Lewis, was very professional and knowledgeable. He was patient and really explained all our options and features of the vehicles we were looking at purchasing. Our entire experience at Sewell was wonderful from when we walked through the door until we drove away in our new vehicle. We felt like we were part of the Sewell family. I highly recommend Sewell and Ron Lewis.

kim3905

26 de feb. de 2010

Sewell is an exceptional dealership driven by excellent customer service. My husband and I drove 100 miles just to buy an Infiniti from the Sewell family of dealerships. Our Sales Associate, Erica Curry, greeted us with a friendly smile and a wealth of knowledge on the Infiniti brand. She spent the day with us test driving an Infiniti QX56 and explaining everything we would need to know about this SUV. Erica worked with us to get the best incentives Infiniti had to offer. She was a true joy to work with for the entire day! When we drove off in our new Infiniti we truly felt that we had joined the Sewell family. Erica followed up with us later in the week to make sure that we were having a great experience with our new QX56. As far as Excellent Customer Service goes Sewell definitely wrote the book on it! I highly recommend Sewell Infiniti. If you want an extremely professional and knowledgeable Sales Associate that makes buying a new car a fun adventure then ask for Erica Curry. She will make buying a new car an exceptional experience.

WackerMidland

24 de feb. de 2010

I visited Infiniti dealerships. Twice visited and emailed several times in Austin, Texas through 2009, and once in Little Rock, Arkansas, after the deal was very firm from Dallas' dealership. My wife and I visited our local Nissan dealership in Midland, Texas, for a Maxima. All the dealerships were friendly and welcoming, the Dallas Infiniti building and personnel helped my wife and I feel as though we had walked into a fine welcoming home. We were welcomed with a good balance, not too much attention, but just what felt comfortable. I had emailed and spoken to sales folks in Austin and (D.D. in)Dallas. I was a very slow shopper because it took a while to save the cash on my end and also get a good price from a dealership. At Dallas Infiniti, D.D. was available and patient.The process of making the purchase, signing forms and the personal check was not at all stressful or rushed. Once done, D.D. showed his heart as a teacher as he walked my wife and I through the electronics and features of our new car. I will most likely go back to Dallas, from Midland for important warranty service. For some things I may use my local Nissan dealer. It would be thrilling to have an Infiniti point here in Midland. We actually have roads which are designed for 80 mph travel! The car ... is like driving a land speeder ... The car's special scratch healing finish is remarkable. Thank you for asking. Herb

Infiniti Fan

24 de feb. de 2010

Allison was very professional and helpful. This is the third infiniti that I have bought from her, and I expect to get more in the future. I have recommended the dealership to everyone that asks.I also use Sewell Infiniti for service and have been totally satisfied with their work and the ease of getting and returning a loan car.

kayegalloway

24 de feb. de 2010

I've never been a "car" person. I normally keep a car for about 8 yrs, so before buying a new one, I do my homework. I had an Acura TL, and was considering just buying a new one, when a friend mentioned how great the Infinity was. I stopped by Sewell Infinity one day in 2007, and met Scott Shaw. I was very impressed, and Scott was very patient! I test drove several models from the G35 to the FX35... and fell in love. I am the proud owner of an FX35, and the only way I would give up this vehicle is to upgrade to the new FX. Scott was never too busy to help me with my calls and questions about the cool technology I was so unfamiliar with, and now couldn't live without. I love Sewell Service, my FX, and I'm happy I've found my car salesman 'for life', Scott Shaw.

KimKinMom

24 de feb. de 2010

I bought my Infinit G35 in 2005 from Scott Shaw. The buying process was comfortable and efficient. Over the length of time that I owned the car I could call or email Scott with any question or concern and he was very quick to respond and always helpful.

Zander

24 de feb. de 2010

Working with DD was a great experience! He was very knowledgeable and professional. I am extremely happy with my purchase!! DD is a sharp individual and I would love to work with him in the future when I need a new car. I will recommend DD to all my friends and family when looking for a new car.

kkingou

23 de feb. de 2010

I have been very impressed with Sewell Infiniti of Dallas and especially Scott Shaw and Joseph Rivas. Scott was very professional from the beginning and did a great job of helping us make a good decision with buying our vehicle. I also know that we got a great price. Joseph has been awesome to work with on the service side. Both of these guys went way above and beyond to make sure that we are well taken care of. Many thanks to these guys and Sewell Infiniti.

jofowler

23 de feb. de 2010

Deprimithon Lee was the most helpful and friendliest salesman I have ever worked with. He really informed about all of the cars that I wanted to know about. Sewell is very lucky to have such a dedicate employee working at their dealership. Sewell itself is a great dealership.

byoung72

23 de feb. de 2010

Allison Cohen made my sales experience great from the moment that I first talked to her on the phone, after referral from USAA. She was great to work with, helped find the car I wanted quickly, was patient through 2 test drives, and got my new car to Dallas so that I could purchase. Thank you very much for a wonderful sales experience!

Infiniti Fan

22 de feb. de 2010

Shopping for a new car is sometimes very unpleasant and lenghty. I have bought 3 Infiniti's from this dealership and sales person. Allison Cohen is a wonderful sales person and we enjoyed our experience with Sewell. Allison pays attention to detail and makes the buying process very easy and comfortable. We would recommend this dealership to our friends and family.

George36

22 de feb. de 2010

We also have a Mercedes 08 S550 and 09 SL550 along with our Infinits 09 QX56 and 08 M45, and yes I love cars. Will put the Infiniti products and service against the MB dealer and autos totally. Just got a service notice on one of the Mercedes with 4400 miles on it - they want $299 to change the oil and check the windshield wipers, etc.Love them all, but Infiniti is so much more bang for the buck. George

chalbrook

22 de feb. de 2010

All the individuals I've encountered at Sewell Infiniti in Dallas are top notch. But for me, it goes beyond that. I had the unfortunate experience of getting into a traffic accident in my new Infiniti on the day that I picked it up from the dealership, just minutes away from arriving safely at home. I had only driven the car about 7 miles before it was wrecked! I had the car repaired, but as you can imagine, I never got to experience the pleasure and excitement of having a "new" car. From that point on just seeing the car was a stomach-turning reminder of what had happened, and a reminder that I was "stuck" with it for the remainder of my lease. BUT that all came to an end when Scott Shaw at Sewell Infiniti helped me to get into a new one. He and the rest of the team at Sewell knew about what had happened to me and they found a way to get me out of the wrecked car and into a brand new one with minimal expense to me. No one else at my insurance company nor at my previous leasing company even offered to help me explore my options on getting a new car, but Scott did. He helped make it happen. Now my new Infiniti (same car, different color) really seems like the car I should have had all along and I love it! I'm very thankful to Scott and Sewell for helping me out and they've got a customer for life as far as I'm concerned.

BEVT

22 de feb. de 2010

First time Sewell and Infiniti leasee, and after this experience I am sure it will not be my last. I took advantage of the VPP purchase program, which removed all of the negotiations from the deal. Have leased 5 previous cars from a national auto leasing company and they advised that they can't beat the deal I was getting with Sewell, and that I would be crazy not to take it. The leasing company put me in touch with Scott Shaw in fleet sales. Scott was quick to respond to all questions, was very friendly and professional. Thanks for getting me more car than I thought, for less money! Jack Chen in the finance department left me completely satisfied with the transaction. There were NO surprises. Sewell Auto Group is awesome!!

rwarr52

22 de feb. de 2010

Can't say enough good things about Scott Shaw and his customer service...way over the top in all facets. I've purchased 2 vehicles from him and each experience was no hassle, great price; and we always receive a follow-up phone call, email, or letter down the road. Also, the finance portion was quick with no pressure.

pustejovsky

22 de feb. de 2010

I have purchased two new G35's from Scott and when I am ready to make another purchase will certainly go back to him again. With the second car I was in and out of the dealership in less than an hour with my new car. The ease of the purchase and Scott will make me return to Sewell in the future.

ccrgrn

22 de feb. de 2010

Our family has been buying Infinitis from Scott Shaw for over 5 yrs., and just leased a new 2010 G37 from him last month. He is always professional, courteous, and very thorough. We will continue to buy or lease our new infinitis from Scott Shaw and the Sewell family of dealerships.Larry MooreCorinth, tx

aelm21

22 de feb. de 2010

I'm very pleased with my purchase experience with Sewell Infiniti and specifically with Allison Cohen. I've spent a considerable amount of time researching my options and visiting 3 different Infiniti dealerships and also visited a BMW and Mercedes dealership. The purchase experience with Allison at Sewell Infiniti was by far the best I've ever experienced. The negotiation process was great. Unlike some other dealerships, they didn't play the typical game of the salesperson going back to the manager 3 or 4 times to get the "best" deal and attempt to wear me down after 4 hours (Yes, Crest Infiniti I'm talking about you). Allison was very informative, courteous and professional. Allison and the finance manager made the paperwork process really quick and smooth (got it done during my lunchhour). Allison has even followed up several times after the sale to make sure that everything is going well and that I'm happy with my purchase.- AE

Amy Spence

22 de feb. de 2010

This is my 2nd Infiniti FX that I've gotten from Allison - don't know why I waited so long! Allison is simply THE BEST!! Then entire Sewell team take great care of their customers. They truly understand CUSTOMER SERVICE!!! If you're looking for a superb sales rep -- call Allison!!!

Susie Breen

22 de feb. de 2010

Allison and everyone at Swell Infiniti are terrific. Allison has helped my husband and me since 1990 and the only time I have driven a car other than an infiniti was when they did not have a convertible hard top. I went to BMW and had a horrible time. I sold it as soon as infiniti got the G37 convertible. I feel like I "came home". Thanks Allison!!!

natalie_canavati

22 de feb. de 2010

As a new Infiniti customer, I now understand why customers keep returning to Sewell. The customer service and overall buying experience is elite. I plan to buy from Sewell Infiniti for years to come. I've even recommended the Infiniti brand and Sewell dealerships to all of my friends in the market for a new car. I visited Acura, Audi, and BMW before coming to Sewell. The minute I walked in the door, I knew this was going to be where I made my purchase. Thank you Allison and the Infiniti team!

utaxid

22 de feb. de 2010

This is now my third Infiniti M35 to lease. Allison has made the process so easy for me to continue to be a repeat customer. I would definitely recommend her and Sewell Infiniti. She is a pleasure to work with and makes the car buying/leasing experience easier to encounter.

H. B. Berman

22 de feb. de 2010

I switched from Ford products to Infinti when Allison Cohen began selling the latter. I am now driving my 5th Infinti, and my wife is on her 4th. Allison has made the whole experience of purchasing an automobile a pleasure--not the ordeal and dread of the past. She is terrific. Her attention to detail, knowledge of the product, and constant effort to please is beyond anyone's expectations. Sewell is lucky to have her.

hsanders

22 de feb. de 2010

I have been a customer with Sewell infiniti for years. Their quality and customer service are the best in the business. They make you feel as if you are their only custoer and continually check in with you to make sure you are not only buying a car but rather buying a committment.

jerryj2002

22 de feb. de 2010

I had 2 great transactions with Allison Cohen. Both were as smooth as possible. I certainly would recommend Allison and the entire Sewell dealership to all my friends. I will definitely be driving Infiniti vehicles for the rest of my life and will be shopping at Sewell Infiniti.I have tried other Infniniti dealerships and were not near as satisfied. Thanks!

AaronW

21 de feb. de 2010

This was my first experience purchasing a vehicle from Allison Cohen and I'm sure it won't be my last. Allison was very patient and helpful throughout the entire vehicle buying process. Her attention to detail is second to none. I'm glad a friend recommended Allison to me and I will happily recommend her & the Sewell Infiniti dealership to others.

Scharlene

21 de feb. de 2010

I love this dealership! This is the second Infiniti I have purchased from Allison & Kirk, but it will not be my last. They treat everyone who walks onto the lot like people, no matter how they are dressed (jeans & tee shirts, in my case). They are wonderful, caring people & a pleasure to do business with.

kccrouch

20 de feb. de 2010

This is my second purchase from Allison & Sewell. Prior to dealing with Allison, buying a car was somewhat frustrating because of the games played by dealerships. Working with Allison both times was a pleasure. She is fantastic and makes the process of buying a car seamless. Allison is responsive and great at followup. I highly recommend Allison and Sewell.

jkwill

20 de feb. de 2010

From purchase through years of service, dealing with the folks at Sewell is always a pleasure. I purchased my current Infiniti from Allison Cohen and that was a a very pleasurable experience. Travis Erb was my Service Rep for many years on my previous G35 as well as my current one and I consider him and Allison to be friends that I look forward to visiting when I have to bring my car in for service. Now that Travis is Service Manager (a well deserved promotion) Jack Lee is my service rep and he continues to provide the excellent service I have come to expect. The entire dealership is very well run, everyone is customer focused, friendly and helpful and I recommend them to everyone. I am someone who buys Sewell, not the vehicle and will continue to drive an Infiniti specifically to receive the great service that Sewell Infiniti provides!

ClintThomson

20 de feb. de 2010

So far I have leased two vehicle and purchased one vehicle from this dealership and I just have to say that they are amazing. Firstly sales is no pressure, low key and enjoyable. The sales staff is very knowledgeable and our sales person Allison Cohen is amazing. She provides you with the information you need to make an informed decision and if something clicks, she is great getting the deal finalized. At many other dealerships such as Park Place Mercedes, this is usually where the pleasant experience ends and the service nightmare begins, however Carl Sewell's take on customer service permeates this dealership and sets it apart from other dealerships. His motto of "Customers for Life" is the basis for the excellent customer service in every aspect of this dealership.Unlike my experience with Park Place Mercedes, Mitch in loan cars has never put me in anything other than an Infiniti loan car when my vehicle is in the shop. The loan cars are always new and clean.My Service Advisor Olie Hedge and the Service manager Travis Erb provide me with fast convenient and enjoyable service on my terms. Olie keeps me informed of the progress during service and I would not get my vehicle serviced anywhere else. Whenever I return to pickup my vehicle, I never wait long, the cashiers are friends and efficient and the cookies are always warm and yummy. When I lived in Austin, I drove to Dallas to get my vehicle serviced at Sewell and will do so in perpetuity.I would highly recommend this dealership to my friends and family, and I have on several occasions. If you want a new car, GO SEE ALLISON COHEN, you will be happy you did.

Jefera

20 de feb. de 2010

Sewell Infiniti has the best staff and are friendly. They do not hassle or pressure you into making a purchase. After making a purchase they still take care of you through their amazing customer service. I would recommend Sewell Infiniti to anyone thinking about buying a car.

scottcc

20 de feb. de 2010

After I had described my specific interest in a car (plus options), the service was quick, professional, and honest. My previous experience with this dealership on a new purchase was good, and I was not dissapointed on this latest visit. I've dealt with several Infinity dealerships in this area, and this by far was the best experience.

JTeee

20 de feb. de 2010

The people of Sewell Infiniti live by the motto that Carl Sewell invented, "Customers for Life." It shows in every aspect of doing business with them. I am very pleased with them and am at peace knowing I have a 5-Star Sewell employee helping me in every area of the dealership. Whether it be in sales, where I work specifically with Allison Cohen, or service where I work soley with Olie Hedge, I know my needs will be fullfilled and I will be treated like a valued customer.

travelerjohn69

19 de feb. de 2010

This is the third Infininty I have leased with Allison Cohen and she is the BEST beyond belief! Her follow though is the BEST! She is there when you need her, but I have not really needed her except in the lease procedures, she KNOWS her product, and makes feel totally at easy in the purchase, which in my opion is the worst thing you can do in your life, she makes it all seemless! Kudos to Allison! I have recommened her to friends, I will only buy from Allison!

snewberg

19 de feb. de 2010

We are driving our second car from Sewell Infiniti. They have superb customer service, from free car washes, free loaners, delicious cookies and soft drinks while waiting, very helpful service personnel, and the best sales person ever in Allison Cohen. Our son has leased 2 cars from Allison also, and we recommend her to everyone. I don't foresee shopping/leasing/buying anywhere else.

marcabuehler

19 de feb. de 2010

I have purchased 2 Infiniti's from Allison - she is a rock star. Honest, thorough, thoughtful. I highly recommend working with her - and Sewell. My overall experience with this dealership has been outstanding. The service department also goes above and beyond the call of duty to deliver outstanding service.

JRomo

19 de feb. de 2010

I live in Austin and could have easily leased my new car here..I chose instead to drive to Dallas and work with Allison Cohen. This is the 2nd car I have leased from her. She makes the ntire experience extremely pleasant and her followthrough is impeccable.Not only does she take good care of me so does the dealership.This is the 3rd Infiniti I have leased from them. In fact they are so great to me I plan to have my service appointments taken care of at Sewell and not in Austin.

kli

19 de feb. de 2010

Allison made the purchase process simple and easy! My wife and I spent a couple of days driving and taking home different models and Allison was patient and helpful. We finally chose the M35 and couldn't be more pleased with the car and purchase experience.

mshopper66

19 de feb. de 2010

This was my third lease from Sewell Infiniti and Allison Cohen. She is the only reason I keep returning to Sewell. Allison makes the whole process of buying a car enjoyable. She is easy to talk to, very informative, and does not pressure you into a deal just to move cars! She also takes the time to go over all the features of the car and just doesn't hand you the keys and says "enjoy". If for any reason I have a problem or question she is always responsive. I would highly recommend Allison for anyone looking for a new Infiniti...she is worth the drive to Sewell.

bsr4444

19 de feb. de 2010

In have previously driven an Infiniti and when my lease was about to expire, I called around to a few dealerships and chose Sewell for one reason only. Allison Cohen. Frankly, I am a picky, demanding, difficult customer and Allison has won my business from this moment on. She was extraordinarily knowledgeable, friendly, professional and extremely thorough. When I needed a quick response, Allison was available. If the car buying process can be effortless, Allison has made it so.I actually drive across town and by two other Infiniti dealerships in order to do business with Sewell and Allison in particular. I could not possibly give her higher marks.

Stephanie McCloy

19 de feb. de 2010

I dealt with Allison Cohen. This is the third car I have leased through Sewell and the second car through her and I have been very pleased. As my lease is getting near to expiration she will contact me and offer her assistance, but is never pushy at all. She will continue to follow up in a very professional and courteous manner until I am ready to make a decision. After the lease is completed she always follows up to make sure all is well. If I do have any questions or problems she is always willing to help. I have redommended Allison and Sewell to many friends. I know they will be treated well. Before I dealt with Sewell (and Allison) I found buying or leasing a car to be a completely uncomfortable undertaking. This dealership and this sales associate have changed my mind about buying or leasing a car.

wshamblin

19 de feb. de 2010

Allison did a fantastic job of helping us throughout the buying process. We went back and forth for several weeks before choosing to purchase our G37 from Sewell. Our decision to purchase from Sewell was confirmed throughout the entire purchasing process. The night that we picked up the car Allison spent at least one hour going over all of the buttons, features, etc to make sure that we knew what the car was capable of doing (Navigation, blue tooth, etc). Allison even took the time to sync our phones with the cars blue tooth capabilities. We would definitely buy from Sewell again and certainly recommend Allison.

ajayme44

19 de feb. de 2010

This is the third Infiniti I have leased from Sewell in Dallas and also from the same Sales Professional. Allison Cohen is by far the best automotive sales person I have ever dealt with and Sewell should be quite proud to have her as a representative. I couldn't have asked for a better experience and the whole dealership treats my wife and I with great care and respect.

rokuss

29 de may. de 2009

I was greeted when I pulled in my car. My service order was quickly written up. It was easy to get my loaner car. My car was promptly and correctly repaired. I received a follow up call several days later to see how I thought the service went. The service here is excellent. Their service bays are huge and spacious not cramped like another Infiniti dealership. You won't be sorry if you take your car into Sewell.

tyrellinc

5 de feb. de 2004

When talking about Sewell Infiniti, there's a large disparity between their Service Department and their Sales Department.<br><br>I'm an Infiniti owner, but I did not purchase my car through this dealership. When my car needs servicing their department is completely professional, courteous, and attentive. I can't say the same about the Sales Department.<br><br>On a few occasions I've gone to the dealership to investigate the cars and judging by their attitude there's enough people in Dallas willing to bend over and take any offer they dish out. It seems to me that Sewell Infiniti is becoming elitist and it's going to their heads. Shame on them. Thank goodness for Auto Spies! This is a dealer to steer clear of.

novanlord

22 de dic. de 2003

I have used Sewell Infiniti for several years and have had an INCREDIBLE experience in their service deparment. <br><br>They are located on Lemmon Avenue now in Dallas, they moved from ther LBJ location last year, so this review is for that location.<br><br>I schedule an appointment with my service advisor and he is always there and prompt, I tell him what's wrong, he gets me in a loan car (99% of the time it's another Infiniti) and I'm on my way. They call me when my car is ready for pick up. I go in, pay, drop off the loan car, get in my car and I'm on my way. <br><br>I never spend more than 10 minutes dropping off/picking up my car. It's an EXCELLENT place with EXCELLENT service. <br><br>I HIGHLY recommend it!