Used Cars for Sale at Sands Chevrolet - Surprise in Surprise, AZ
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Localización: 16991 W Waddell Rd, Surprise, AZ 85388
Teléfono: (623) 294-4654
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Sands Chevrolet - Surprise
Distribuidor autorizado por el EpicVIN
85388, Surprise AZ
Comprobar detallesSands Chevrolet - Surprise
Distribuidor autorizado por el EpicVIN
85388, Surprise AZ
Comprobar detallesSands Chevrolet - Surprise
Distribuidor autorizado por el EpicVIN
85388, Surprise AZ
Comprobar detallesSands Chevrolet - Surprise
Distribuidor autorizado por el EpicVIN
85388, Surprise AZ
Comprobar detallesSands Chevrolet - Surprise
Distribuidor autorizado por el EpicVIN
85388, Surprise AZ
Comprobar detallesSands Chevrolet - Surprise
Distribuidor autorizado por el EpicVIN
85388, Surprise AZ
Comprobar detallesSands Chevrolet - Surprise
Distribuidor autorizado por el EpicVIN
85388, Surprise AZ
Comprobar detallesSands Chevrolet - Surprise
Distribuidor autorizado por el EpicVIN
85388, Surprise AZ
Comprobar detallesSands Chevrolet - Surprise
Distribuidor autorizado por el EpicVIN
85388, Surprise AZ
Comprobar detallesSands Chevrolet - Surprise
Distribuidor autorizado por el EpicVIN
85388, Surprise AZ
Comprobar detallesSands Chevrolet - Surprise
Distribuidor autorizado por el EpicVIN
85388, Surprise AZ
Comprobar detallesSands Chevrolet - Surprise
Distribuidor autorizado por el EpicVIN
85388, Surprise AZ
Comprobar detallesSands Chevrolet - Surprise
Distribuidor autorizado por el EpicVIN
85388, Surprise AZ
Comprobar detallesSands Chevrolet - Surprise
Distribuidor autorizado por el EpicVIN
85388, Surprise AZ
Comprobar detallesSands Chevrolet - Surprise
Distribuidor autorizado por el EpicVIN
85388, Surprise AZ
Comprobar detallesSands Chevrolet - Surprise
Distribuidor autorizado por el EpicVIN
85388, Surprise AZ
Comprobar detallesSands Chevrolet - Surprise
Distribuidor autorizado por el EpicVIN
85388, Surprise AZ
Comprobar detallesSands Chevrolet - Surprise
Distribuidor autorizado por el EpicVIN
85388, Surprise AZ
Comprobar detallesSands Chevrolet - Surprise
Distribuidor autorizado por el EpicVIN
85388, Surprise AZ
Comprobar detallesSands Chevrolet - Surprise
Distribuidor autorizado por el EpicVIN
85388, Surprise AZ
Comprobar detallesSands Chevrolet - Surprise
Distribuidor autorizado por el EpicVIN
85388, Surprise AZ
Comprobar detallesSands Chevrolet - Surprise
Distribuidor autorizado por el EpicVIN
85388, Surprise AZ
Comprobar detallesSands Chevrolet - Surprise
Distribuidor autorizado por el EpicVIN
85388, Surprise AZ
Comprobar detallesSands Chevrolet - Surprise
Distribuidor autorizado por el EpicVIN
85388, Surprise AZ
Comprobar detallesAdemás, Sands Chevrolet - Surprise of: city ha estado en el mercado durante mucho tiempo y sigue siendo el concesionario preferido de los compradores que buscan coches y camiones usados a la venta. Desde autos usados de bajo kilometraje hasta autos usados más baratos, hay algo para ti de Sands Chevrolet - Surprise. Consulte los listados hoy mismo para encontrar el automóvil adecuado para usted. Sands Chevrolet - Surprise es definitivamente el mejor lugar para comprar autos usados en línea.
ARLUCY
1 de dic. de 2016
Ken is outstanding at providing great service from the moment you arrive to the moment you leave. He always respects my time and respects my decisions as well.
ALLEND12345
30 de nov. de 2016
I had an engine check light on for my cataletic converter for a 2013 chevy cruze eco. I took my car to Henry at sands surprise and he is very knowledgeable and has great customer skills. They fixed my cataletic converter and they also found a small coolant leak and fixed that to. If you need to have your car serviced I recommend calling Henry.
Miguel
30 de nov. de 2016
I explaines to him what I wanted, told him I didn't want to go back and forth on the price. He was straightforward and gave me a great deal on my wife's Silverado. I have three kids and the fact that I was in and out made my experience a great one. Until this day Blair still calls me to see how I'm doing.
OUTLAND64
30 de nov. de 2016
In for oil change, lube and tire rotation. Also, I was in for an air bag recall on my Silverado.I thought my wait time was good for the reason I was there.
NJNACK
30 de nov. de 2016
Always completely satisfied from the minute I drive on to the service drive to when I am checking out with cashier. Please continue your excellent service, Thank you!
Abresolin
30 de nov. de 2016
very helpful, quick in responding and vehicle was washed and vacuumed...for some reason, they did not have my appointment listed on the white board...but no big deal...thanks...Andy B.
Johnny
29 de nov. de 2016
I went to the dealership and was taken care of immediately upon arriving. The work was also accomplished in a very timely manner. One of the best dealerships I have ever used
MCORRINGTON
29 de nov. de 2016
Even though there was a hiccup in the repair, they made sure I was taken care of and went above and beyond to make sure I was not inconvenienced.
GPEQUIPSALES
29 de nov. de 2016
Antifreeze on the ground in garage, called Ken at Sands,,said bring it in now we will give u a ride to and from your house because of family in from town for holidays.Shuttle called me up warranty complete,picked me up ,serviced car also,and off I wrnt .Top shelf service!!!Cannot be beat anywhere! !!!
san1021511
28 de nov. de 2016
Very professional and courteous dealership. They went above our expectations to meet our needs which we were not expecting. Hats off to Sands Chevrolet and we will refer our friends.
TLP14
24 de nov. de 2016
Went in for some recalls on my 2014 Silverado. They check out the vehicle and found an alignment problem. They aligned it after getting my approval. Fair price. Great to deal with.
KTOSWALT
24 de nov. de 2016
I was absolutely pleased with Ken! He made me feel valued and not just wanting my money which is a good change for once. THIS was my first visit to this dealership and now I will never go anywhere else!
TMCCULLOUGH66
24 de nov. de 2016
Jake is the best Very knowledgeable has always been very cordial as gotten all my service done on time very pleasant to deal with should be a manager
Curtis Lee
23 de nov. de 2016
Will called me and invited me to see if I was interested in lowering my interest rate and getting into a new car. I came to the dealership, got my interest rate reduced, and left very happy in a brand new Trax.
Nicole1982
23 de nov. de 2016
Highly recommend this dealership. Rob Donlevy was very friendly and efficient. I will go back again! I love my car. Rob was able to find exactly what we wanted with a great price tag.
davidandbevthompson
22 de nov. de 2016
I received outstanding service in every way, my truck was done on time and had been washed. I will be more than to return for this kind of service for al my needs.
RSKRAMER4247
22 de nov. de 2016
This is a great place to service your Chevy product. Jake was an excellent service rep and was very knowledgeable about the vehicle and was excellent in communicating what was going on with my truck.
kaydeer69
22 de nov. de 2016
I had little to work with, but I walked away with a brand new car and its awesome. Sands will always be my dealership i choose.
HTA246
22 de nov. de 2016
Service Advisor Jean went out of her way to answer all questions and make this experience a pleasure. I would recommend her, she will take good care of you.
kevin
21 de nov. de 2016
Jean was my customer rep. She did a fine job and kept me informed about the status of the repair. They were able to fix the problem, and work around my schedule. I appreciated the courtesy van ride both ways.
loraz55
21 de nov. de 2016
I made an apt for an oil change and recall for my 2015 Trax and it was all taken care of in a timely manner and everyone was very friendly & professional.Robert Wolf was my service advisor and was excellent in handling my service call.
GHKELLY1
21 de nov. de 2016
Sales was very helpful and knowledgeable. I felt I got the best deal possible. No back and forth negotiating. It was all about getting all available discounts open to me.
lilprstar
21 de nov. de 2016
I bought my car through Andrew Pennington and I'm very happy with my purchase and the service I received. I will definitely be referring all of my family and friends to him.
Lindsey.charmyou
21 de nov. de 2016
We were so happy with our buying experience at Sands!! We had exceptional customer service from start to finish!! Rob was absolutely great to work with and we would highly recommend him!!
MOZARTM
21 de nov. de 2016
Matthew is one of the best Service Managers I have had the pleasure of dealing with. He is polite, knowledgeable and most helpful. He goes out of his way to help the customer.
Geoffafox
19 de nov. de 2016
Went in yesterday to look at purchasing a new Tahoe and after allowing us to browse there inventory we were approached by Mr. LeJander and he was very helpful and accommodating. They have definitely earned our business for life.
SLDT1
18 de nov. de 2016
All went well, this was a recall for software update. The service was done on time with no problems. I was satisfied with everything. A good time was had by all
CHESTER.WINTER
18 de nov. de 2016
Henry did an amazing job, and as always goes above and beyond to help. He is by far the best tech I have ever had.
Leippere12
18 de nov. de 2016
Recently purchased a SUV crossover from Andrew Pennington. Right from the atart my wife and I could tell he was intelligent and wanted focused on our best interest. Andrew and his finance managers allowed us to sleep on the decision and make sure the vehicle was a right fit for our family and budget. We are both very happy with our decision and will continue to purchase vehicles at this location with Andrew.
GRUNZ95
18 de nov. de 2016
Straight talk no bull! I will only deal with Henry for all my service needs. I also want to tell you about Andrew Pennington he was my sales person when I purchased my 2013 Traverse. When he knows I'm in the dealership for service on my vehicles he always comes by to see if I need anything or just say hi. I consider Andrew and Henry my friends.
JAREDCLIFFORD21
18 de nov. de 2016
I had the pleasure of working with Jean and she was nothing short of amazing to work with! she went above and beyond to make sure all my needs were met. I was so pleased with the experience that I have decided to come to Jean for all my vehicle maintenance needs. Keep up the good work.Sincerely,Jared
paranda
18 de nov. de 2016
I called up my longtime service advisor (Victor Morales) late in the day, told him the issues I was having and he said bring it in. Upon arrival Victor came out to great me, he asked a few questions and said the car would be ready in no time. As discussed, the issues were corrected and the car was ready the next day to include a car wash. I have never been disappointed with the service I have received at Sands Surprise. They have an outstanding service department beginning with their service advisors, in my case it's always been and will continue to be Victor. He's the man!
MA.RASMUSSEN
17 de nov. de 2016
Friendly comfortable place. Great showroom. All staff very helpful and could tell they enjoyed their jobs. Enjoyed looking at all the classic cars on the showroom floor.
BNVCAMPBELL
16 de nov. de 2016
Called in mid morning hoping for a same day appointment for a recall. Had to add an extra service item as well. Service advisor (Denise) got me in and out without issue the same day within a few hours. Very efficient/professional experience.
rodneyfleck
16 de nov. de 2016
After years of sitting around for many child filled years, I decided to purchase my second Corvette. After shopping around Phoenix I found the vehicle I wanted. After going through the paperwork, negotiations and the purchasing of the vehicle. I drove off the lot. Don't know why but I started finding issues with the. car. The next morning I returned to the dealership expecting the worst, "You bought it it's you problem attitude ". To my surprise. Each problem was addressed, a loaner car provided and work performed. I put the Corvette up the next afternoon and to my surprise all items on the vehicle were repaired, along with a few item I. Didn't know of. Being a used vehicle I expected a massive bill. But no, Sands Chevrolet covered all cost I didn't have to pay a penny. Believe I found a dealership in Arizona I can work with and believe in. Thanks to Tom, Victor and Blair. My Chevrolet team. By the way I love the Corvette!!!
RZBZINAZ
15 de nov. de 2016
I went in to Sands Chevrolet in Surprise for a recall notice and decided to use a coupon for an alignment as well. Very efficient and professional service. I will be back.
PHILORA1
15 de nov. de 2016
In for air bag recall( belt tentioner)had to wait on parts was not a problem everything fixed first time very happy with service.Will be back for regular service
malibu 15
15 de nov. de 2016
I recently went to Sands for some service work. I recently lost my husband. I spoke with Jacob Friedburg. He was so very kind to me. My service was performed quickly and I left shortly after.
Lara s
15 de nov. de 2016
This is my second purchase at Sands Surprise Chevrolet, our sales person Tony was awesome!! No pressure, Tony was upfront and professional, I will recommend to friends and family.
mfbisenius
15 de nov. de 2016
Great job! I always make sure I contact Ken when I need service. He treats me with respect. He also keeps me in the loop through the process.
Humberto Cano
14 de nov. de 2016
I came in to see about the free price I had won. I was helped by Will and he asked me if I'd be interested in looking at a vehicle. I told him I might be interested in a new vehicle with a third row. Will should me a Traverse, and though I was very pleased I need to sell one of my vehicles to make room for another one. I will definitely be back to buy from Will when I'm ready.
KLOPPING5
14 de nov. de 2016
great friendly service. They called and updated me on the service. The area was clean and very professional. Check out was very easy and fast.
STEELINGARIZONA
14 de nov. de 2016
One of our company work trucks needed service and Matt got us right in. Our truck had multiple things to be worked on and additional item identified during assessment and was going to be in shop for a week. Matt knew how critical it was to get the truck back on jobsite and they completed the work in just 3.5 days. Matt is amazing and a pleasure to work with. We will always take our vehicles to Matt at Sands Chevrolet.
60HALL
14 de nov. de 2016
Our Avalanche broke down due to improper install of our battery from a family member which caused damage to our truck. It completely died in the service parking and the service people were there immediately to help us as we are in our 70's. They were so courteous and polite and especially since it was Veterans Day and they saw my husband's Navy shirt on and thanked him immediately for his service. Thank you again Sands Chevrolet Surprise.
2014 corvette
14 de nov. de 2016
The. Service on my vett was done and I am happy, it was done on time and the vehicle was complete on time.The service tech was outstanding.i will always have my vehicle serviced at Sands.
julianicoleb
14 de nov. de 2016
I love coming to Sands Chevy to get my vehicle serviced because I know I am receiving top quality care. Matt is wonderful to work with and he is always willing to help me out.
Jarrod77
14 de nov. de 2016
Andrew went out of his way to get me my truck. Was very patient and willing to stay longer to answer all of my questions.
d.gillies
12 de nov. de 2016
Unable to start our car, all it took was one telephone call to the service center. They quickly arranged to have the car towed, diagnosed, repaired and ready for pick-up. Highly professional and courteous, clearly not your usual service center ---- Sands Chevrolet services their customers the right way. Highly recommend.
PMCNART
11 de nov. de 2016
Ken, the man I worked with was great. He even offered to wash my car which was greatly appreciated. On my last vist on which I also had a oil change was in August the salesman I worked with then never offered me a car wash and I had also had a wheel alignment and balance which I guess was recommended I had 17,000 miles on my car at that time and this time to Kent told me that I needed air filter if 50000 miles and I'm kind of wondering why the other salesmen didn't mention that at my other visit. I was disappointed at that last visit in August because of that so now I have to plan on another trip in to get the air filter changed which I didn't have done this time because I wasn't planning on the cost thank you
4400azp
10 de nov. de 2016
Bought a pre-owned truck from these idiot's, come to find out they never even did an inspection or service on the vehicle before selling it to me. Took them almost 90 days to get license plates to me because they didn't even have the title in possession when they sold vehicle to me. Salesperson had no clue what the xxxx he was talking about and the finance guys are as bad as sales about sneaking extra fee's and warranties in without you knowing. Tried to contact General Manager numerous times and he never contacted me back. The only person there that was any help was a woman named Debbie Waskam in accounting i contacted when I cancelled the BS extended service warranty these fools tried to xxxx me with!
bugdude1
10 de nov. de 2016
My new truck had a recall issue.Henery Smith took care of the service and in a very fast and painless way.I will always take my truck to Sands in surpise.
LILPKN42
10 de nov. de 2016
The service we received from Robert was good. Was very informative on what extra things are needed for our car. We will definitely return. Thank you
JONNPHOENIX
9 de nov. de 2016
My wife called on Saturday and spoke with Victor to schedule an oil change and car wash for her car for Monday. Appointment was scheduled for 7:30am Monday morning. I got there around 7:15 and the appointment never made it into the computer. Victor said he would get it taken care of though. I waited till 9:45 before the car was done. I got out to my car and it was still dirty. Whatever, I had things to do so I just left. Just seemed like the service department wasn't very organized in general.
RSVANCAMP
9 de nov. de 2016
The service advisor, Denise, cheerfully met me on time and completed my check-in efficiently and in a timely manner. Since I left the car at the dealership and returned home, Denise called and kept me updated on it's status.
JCOUTLAW
9 de nov. de 2016
I scheduled and appointment with Henry to have the windows tinted on my 2017 Malibu. The service was performed in a timely manner. Henry kept me advised as to the progress toward completion. The job was completed within the time frame promised. I enjoyed coffee and a doughnut in a comfortable waiting area.Great service from Henry. Thank you!!!
DANIELORTIZ2903
8 de nov. de 2016
Jean Jajou is a very caring person, who is professional and courteous. She greats you with a smile and a good morning even at 0700 hours. She is a definite asset to Sands Chevrolet service department.
coogan2
8 de nov. de 2016
Chase Gilbert and All others I dealt with at Sands were professional, courteous, and no pressure. I received an excellent deal and walked out a Happy ,Sure to Return, Sands customer.
David Larry
7 de nov. de 2016
Had visited 5 other dealerships before visiting Sands Chevrolet in Surprise. I was driving on the lot and Will approached to see how he can help. We told him we were looking for a Camaro and the color we wanted. He took us on my test drive and we bought a new 2017 Camaro
MIKE.COOMBS
7 de nov. de 2016
Jake our Service Order Writer was GREAT as always getting our vehicle in (and out) for service. We will be back again!Thanks,Mike C.
GBLASTER121
7 de nov. de 2016
Good service and fast. Very happy with dealership. Would recommend to everyone to use them. Bought my truck there and have had it serviced there since new.
John Pence
6 de nov. de 2016
I've been coming to Sands Chevrolet in Surprise for all my repairs on my Envoy. After 200K miles it was time to trade it in. Will helped us find the perfect Colorado and we purchased it. Thanks for all the great service.
LWS22
4 de nov. de 2016
The service at Sands of Surprise is always excellent. Henry filled in for my normal service rep and did an outstanding job. I would recommend Sands to anyone who needs service.
JOHNMBURDEN
4 de nov. de 2016
Pleasant dealing with Rob Donlevy. Being of similar age, we both spoke the "same language". He is very knowledgeable of the product and avoids the "high pressure" sales tactic.
jledney
4 de nov. de 2016
My 2004 Cadi started leaking oil so I got quotes from local repair shops and from Sands. Sands was competitive. Having service work done there before decided to have them do the work. This was a major project (removing the engine) that Sands did quickly and professionally. Great People!
GaryW
4 de nov. de 2016
Blair is very knowledgeable and a very good guy. He was easy to work with and helped me get the Colorado that I wanted. I drove out with my new car in a couple of hours, instead of being at the dealership all day, like I have at previous dealers when I bought a car. Highly recommended.
JESSICARIVERA004
3 de nov. de 2016
I came in for routine maintenance and as always the service rep Brian was outstanding. He always give me good estimate of the timeframe I'm expected of wait. This make it easy to plan my day. As always as long he will always be my go to service rep!
SUSANMOY9
3 de nov. de 2016
I never had intentions of purchasing a new vehicle but while waiting to get my car serviced the sales person, Frank LaRosa, showed me a few new SUV's under "no pressure to make a purchase" which put me at ease. I enjoyed the SUV's price and end of the year model discount. The sale was expedient and an easy process. Thank you Sands Chevrolet!
ARROWHEADHARLEYDOUG
2 de nov. de 2016
Can't say enough about my service advisor Ken, he's on point. He treats my truck like his own, honest, works for you and exceptional customer service. I've never used dealership service in the past, but don't mind spending my money knowing Ken is taking care of my ride. Thank you Ken, you're the reason
davidwilliamsimmons
2 de nov. de 2016
Very respectful and informative sales and service staff. No hard sell. Respected my opinion when I said no, not yet. When asked what I would know by waiting two weeks I simply answered, "I don't know, it hasn't been two weeks yet." They smiled and understood and accepted my terms Will was incredibly helpful and continues to follow up appropriately. Quite grateful
468tlm
2 de nov. de 2016
I basically walked in and I was out with in an hour and a half which included washing of the exterior of my car. Great Experience!
crawfy30
2 de nov. de 2016
I appreciated that they were patient with us and took the time to find us exactly what we wanted even when we were indecisive. We have a 6 month old and wanted to make sure whatever vehicle we chose would fit his car seat. They were patient and kind enough to let us put the car seat in each vehicle we looked at so we could be sure.
RPATNODE
2 de nov. de 2016
I take my company fleet vehicle to Sands because it is convenient location. I always get fit in to be serviced and usually take advantage of the waiting area, free wi-fi and coffee. I realize that a lot of money is not mae servicing fleet accounts, but, I always get top quality service from Matt when I am there nonetheless. I refer everybody I know to Sands because of the excellent service.
DWELTCH
2 de nov. de 2016
Jacob listened to my concerns with the trax and fixed it the issues when others said it was all normal. Thank you Jacob. I'll bring the trax to you from now on.
wilsoncarol838
1 de nov. de 2016
Sands went above and beyond to meet all our needs of purchasing a new vehicle.,, They made us feel very comfortable and treated us very well.
RTERRANELLA
1 de nov. de 2016
great service. My wife and I love waiting at the dealership and looking at the old chevys. The 1955 chevy is the chevy my wife and I used while dating in 1959
ADRIANWORKS124
1 de nov. de 2016
My csr names was henry and he has and does go above and beyond no complaints PERIOD.......WITH HIM OR SANDS CHEVROLET very nice group of people at SANDS CHEVROLET in Surprise
jlfaulk1953
1 de nov. de 2016
Paul (Boston ) was great to say the least and I will highly recommend him to my friends and family . Your service dept. is number one thanks to Tom .W thank you Joe
JOHNM5
1 de nov. de 2016
Always a pleasure to deal with Sands Chevrolet. To be honest what keeps our company coming back is the excellent service provided by Henry Smith. From Day one he has taken care of us and went above and beyond in everything he does. As long as Henry is there, we will keep bringing all of our vehicles to Sands.
dutchman49
1 de nov. de 2016
I was looking for a 2016 Tahoe. I got on the internet and found the one I was looking for at Sands in Surprise Az. I left my info and was contacted by Tony the next day and told what I was looking for. We meet with Tony and he was very knowledgeable about the Tahoe LT. We were not ready to make a deal that day and he did not pressure us. We can back three weeks later and brought a Tahoe LT and we are very pleased with the deal. Thank You Tony
bobby l
1 de nov. de 2016
we came in to look at crew cab Silverado, during the time we had at sands Chevy are sales person chad garon helped us narrow down are options and we are in the process of ordering are very own custom truck. thank you chad for helping find are dream truck
AGATEVALLEYENT
1 de nov. de 2016
Chris was very helpful in finding the right vehicle for my needs as I have to use a motorized wheelchair and be able to transport it. Chris and two other employees physically put the wheelchair in the back to see that it would fit and then Chris took pictures of it in the vehicle so that I could see the wheelchair in the Tahoe. It was above and beyond what I expected.
REVRICHARDEN
1 de nov. de 2016
The service was good. The Service Rep was Jake Friedberg. He took the time to listen and to make sure he understood the issue. He was polite, easy to talk with and made sure I was understood. Thanks for his patience.
Ginger
1 de nov. de 2016
Ken, my service representative, was most helpful, pleasant, well informed and patient, presenting documentation of service needs of my vehicle. And he also saw to it that the car was washed when the work was done ... it really needed it!
hayseedme2
31 de oct. de 2016
Purchased 2 vehicles and traded in 2 vehicles. Customer service was great! The guys did everything they could to make a great deal on both of the vehicles that were purchased. Our salesman Andrew Pennington was great! Very helpful. He has gone out of his way to take care of all the questions and other little last minute details! Very good overall experience.
DAGATHER
31 de oct. de 2016
Jean was very helpful. She took a sincere interest in helping us with the problem we had with the recent purchase of a used car.
CAROLYN.ALLEN
31 de oct. de 2016
I called at 5:15 on a Thursday night, people in the service department were ready to leave. They let me bring my car in and they changed out my dead battery in about 15 minutes, definitely saving a damsel in distress. Thank you for your continuing great service and attitude.
Chicago Guy
31 de oct. de 2016
After speaking with frank on the phone, I decided to stop by to explore the options of selling my vette. I was introduced to Quintin who did an amazing job showing me around the dealership in a low pressure way. Frank was great throughout my waiting period staying in touch, and finally introducing me to Chad who made the buying process easy. Sands Chevrolet is a 10!
Malibu guy
31 de oct. de 2016
Quinton did a great job helping me find a car that my wife's walker would easily fit inside of! The entire place was very clean, and very helpful even week after I purchased my Malibu.
Jeep Dude
31 de oct. de 2016
Driving through I found an awesome lifted jeep with only 16k miles on it. Jason and Quentin made the entire process so easy, and stress free. It was also so quick which I appreciated because I had a wedding to go to. I would not hesitate to purchase another car from Sands!
Horse Lady
31 de oct. de 2016
I decided to stop by on a whim after speaking with Quentin on the phone. I found a beautiful red 2500 that better suited my needs, all for around the same price as my 1500. It was a wonderful expierence all the way around as Henry did an amazing job installing my backup camera!
Raphael Begay
30 de oct. de 2016
I was in the hunt for a truck. I had been to several Dealerships in the past two months. The salesman Chad Garon at Sands Chevrolet Dealership in surprise. treated my wife and I very well. He made sure i got what i ask for and did not try and play games. Chad walked me thru all the trucks I wanted to look at and made sure the buying experience went well. I was in and out in 3 hours and on the road home in my new truck. The dealership needs to have you train new employees in customer service. Thank you for your professionalism
Robin H
30 de oct. de 2016
I went in to look at a used truck for my son's first car, found one that I loved and chad made the process really easy from finding the truck, to test drive, to me leaving with it my son is extremely happy.
Ryan Morgan
29 de oct. de 2016
Came in to to just look at a new 1500 Double Cab Truck. Will showed me the truck and took me on a test drive. I was very impressed by his presentation and will definitely come back when I'm ready to buy.
scarr01
28 de oct. de 2016
Went in for oil change, they noticed to important recalls on my truck and did corrective action. I didn't have to wait for hours to get done. I love going to this dealership
Cruze Buyer
28 de oct. de 2016
We had not planned on purchasing a car, but were treated so well by Vinnie Rodriguez and team, that we decided to go for it.
Mark
28 de oct. de 2016
Was having trouble finding used cars of the make, color, and price I was looking for until I found two here. I recieved very prompt reply from my internet inquiry and then Andrew was awesome with sending me the exact "out the door" price of both vehicles I was interested in. I drove a pretty good distance to get there, but it was well worth it. The vehicle was better than advertised and at a very good price that I already knew, without any hidden fees or haggling. Everyone was very friendly and Andrew was super friendly and helpful throughout. Would definitely come back next time.
DPALMER28
27 de oct. de 2016
Henry Smith has restored my confidence, took my vehical in for brake pad replacement sinc I had 95,000 on the brakes Henry had the tech check first and found I did not need to replace them he is honest and fair I will keep going to Sands for all of my service needs
FREDREBELSON
27 de oct. de 2016
CHASE WAS A GOOD SALESMAN..NOT PUSHY..AND MY TIME AT THE DEALERSHIP WAS FAST..IN AND OUT..I WILL RECOMMEND SANDS TO EVERYONE I MEET, WHO IS LOOKING FOR A GOOD PLACE TO DEAL WITH!
dianerussell511
27 de oct. de 2016
LaDarl Washington went above and beyond to win my confidence in the purchasing of my vehicle. He is very knowledgeable about the vehicle that I was interested in.
ronwagg
27 de oct. de 2016
I made an appointment on line and when I arrived I was not on the schedule. They did take me in which I appreciated but if I take the time to make an appointment I think something is wrong with your system. Also the car wash I received was not very good. When I got home and looked closer at my car there were black marks and streaks all over the car. The windows had not been cleaned and had all kinds of streaks and even dirt left on them. All in all not very satisfied only hope the technical part was done right.
jazzyp2004
27 de oct. de 2016
Went to have my oil changed and tires rotated. Service was done in a timely manner. Thank you! Recommend to anyone. See you in 3,000 more miles!
DONALD.HENKEL
26 de oct. de 2016
I have questions about the service they recommended. I am a retired Journeyman Automotive Mechanic and some recommended service are not following the service manual recommendations and in my opinion not needed at this time.
Scottsdale fan
26 de oct. de 2016
An engine light was constantly on; fixed. Other scheduled maintenance activities were performed. We drive from Scottsdale to work with Jean because we trust her guidance.
GNAMITCH
26 de oct. de 2016
Service Tech, Victor is top notch. He goes above and beyond and the customer service he provides is the only reason I'm a repeat customer!
ADAUGHERTY1290atGMAIL.COM
26 de oct. de 2016
I highly recommend this center since I have bought my car there because any concern I have had I would get in contact with sands and got taken care of.
Dan Spencer
26 de oct. de 2016
Visited Sands Chevrolet in Surprise and was help by Will. I asked to see the Volt and Will gave a thorough explanation of how the Volt worked. I was very impressed and went home and came back the next day and purchased a new Volt.
BillC
25 de oct. de 2016
Service was quick, thorough, and minimized expense. Communication was super! I would not hesitate in recommending service department to others. Keep up the terrific work. Satisfied customer!
DEBK
24 de oct. de 2016
We brought my '08 Vette in for its first service since buying it a few months prior up north. Jean was low/no pressure, honest & fair. I had come in 3 weeks prior to check your service department out & even though there is a Chevy dealer closer to me, I felt more comfortable with Sands. Besides, flying down Northern Parkway is awesome. :)We did speak with Nicholas in sales however, we're not ready to trade this in. I want to enjoy it for a while. I felt more comfortable with Paul who I met on my visit 3 weeks prior.
Doyce Brown
24 de oct. de 2016
I came to Sands Chevrolet for the first time to have my 2012 Buick Enclave serviced. Jean, the service rep was friendly, knowledgeable, and eager to please. She said my car would be ready in one and a half hours, and it was. While waiting for my car I checked out the dealership and was impressed with how nice it was and it's cleanliness. The sales reps I met were friendly and professional. I had a nice chat with Paul Mueller, and if I were to purchase a Chevy product again he's the guy I'd be dealing with. I had a chance to sit in the new Impala, and it is certainly a far cry from the new Impala I bought in 1960. It's a very impressive car. I will continue to do business with Sands in the future because my first visit was a very pleasant experience.
Qadams123
24 de oct. de 2016
The services was fast, I was in and out in less time it take to cook lunch and I paid a fair price for my 2016 Colorado truck. If you are look for a new Chev vehicle Sands in Surprise is the place to go.John Q Adams
4SADIE
24 de oct. de 2016
Jean was very helpful and knowledgeable. She answered all questions and didnt rush us through. She was very friendly and personable. The work was done in a timely fashion.
JESSE.HOOVER
24 de oct. de 2016
Excellent Service!He took care of all my concerns and then some.Very professional and super nice!Keep up the great work!Thank you very much.
DKIRKLAND33
22 de oct. de 2016
Victor was as warm as ever with his polite welcome to me at 6:30 in the morning. He always greets me with a smile and eagerness to take care of my needs.
carlsauers
21 de oct. de 2016
My battery was replaced under warranty a month ago. I noticed that the negative terminal was beginning to have deposits forming. I thought the battery was defective with a leak at the terminal. I asked why the terminal was beginning to have the deposit after only one month. This never happen on my cars in the past unless the battery was failing. Matt Morzella arranged to have the terminal inspected and cleaned adding protective washers to the terminals.
NJNACK
21 de oct. de 2016
Perfect Service, Professional, Prompt, and made me feel very welcome and that I mattered. Thank you! Don't change anything, very refreshing visit in today's world.
IHERNANDEZ0
21 de oct. de 2016
Jean was very helpful and made sure our vehicle needs were taken care of ASAP :) we always appreciate the great customer service we receive at Sands Chevrolet!!
David Erickson
21 de oct. de 2016
I pulled up to Sands Chevrolet and was approached by Will. We told him we were in the market for a new SUV with a third row . Will showed us the Tahoe and a Traverse and we were very pleased with his presentation and will be back if we decide to go with a Tahoe or a Traverse.
Bird Lady
21 de oct. de 2016
I could not even imagine how great the deals were on new Camaro! Jason went out of his way to find the perfect car for me, but Howard was the real sweet heart! He did everything in his power to cater the deal to my needs!
Tahoe Man
21 de oct. de 2016
I stopped by looking for a new Tahoe as I recently moved to Arizona from Michigan. Jason and Quentin did a great job showing me vehicles and explaining the whole process in a courteous and transparent way! I will not hesitate to return when I am able to purchase a new car!
EJBALCOS
20 de oct. de 2016
Both Blairand Ken in service were very helpful. Still having issues with my vehicle but hopefully it will berresolved soon. Love my new 2017 Malibu.
RCWOFDN2
20 de oct. de 2016
I was on time for my appointment and they were ready, Henry Smith wrote my order and told me it would take approximately an hour. It took just over an hour to change the oil and filter plus checking other fluids, Plus they washed the car! Being a former teacher who rarely gave out A's would give their service dept. an A.
Brian
20 de oct. de 2016
Courteous, informative, helpful. One of two oil changes included with car. Reminded me of a recall on air bags which was corrected during this visit.
ABOYD
20 de oct. de 2016
Had issues with our Yukon Denali that required some updates. As always, our service representative Ken Ashby is very professional and handles our needs quickly and effectively. His technicians are very helpful, considerate and knowledgeable about the vehicles they work on. Would recommend to anyone.
William
19 de oct. de 2016
Quick and to the point, Blair did an awesome job. I came in for a 6 cylinder Camaro and left in an incredible 8 cylinder 45th anniversary one. Thank you for the time and patience showing and answering all my questions. Thumbs up Blair.
jamnic7
18 de oct. de 2016
SOME MISS-UNDERSTANDING ABOUT VEH BEING CERTIFIED IN AD WHEN IT WASN'T, UNLESS I WOULD PAY ADDITIONAL MONEY FOR THE WARR TO APPLY FOR 12 MO / 12,000 MI.
BUCKEYEAZ
18 de oct. de 2016
All I can say is "another great experience". I find it hard to be excited about getting your vehicle serviced/worked on but at Sands they make it a very pleasurable experience. From the time you arrive till you are out the door. More companies should look at the Sands business model for customer service because it is a winner. Every company needs to have a face that a customer can relate to and in my case it is Jean Jajou, which is a fantastic ambassador for Sands Chevrolet..
cupcake_717
18 de oct. de 2016
I had been to several other dealerships and hate when they say they can make a deal happen but don't. I explained over the phone what I was looking for and what had to be worked into the deal. I did not want to set there hours and not get anywhere. We went in and Chace Gilbert (Internet Sales Manager) was true to his word.
Angie Kinder
16 de oct. de 2016
Went to Sands Chevrolet and traded my junker for a brand new 2017 Cruze. My sales manager was Will Ramirez and he was very easy going. He never pressured me into buying the car like other places I've been to. He explained all the benefits and features of the Cruze very thoroughly . Will definitely refer my friends and family.
SIMON4USA0
14 de oct. de 2016
Am pleased with my service coordinator at this dealership. Also, planing to keep this dealership as of a designated one for me for further or future business!!!
croftrochelle
14 de oct. de 2016
Karl in the service department was phenomenal. My car had a warranty issue and he took care of everything. Thank you so much! You all are great!
CDEBACA41
13 de oct. de 2016
I received prompt and courteous service. The service advisor explained the services recommended by the manufacturer and why but gave me the right to decline the service since I felt it was in my best interest.
triplerpool
13 de oct. de 2016
Happy, Ken and the guys did great, My Truck had an alignment issue, electrical issue and more. Job well done and the timing was good as well. Good folks
STUTTERDECOY
13 de oct. de 2016
Excellent service and very pleasant employees. Karlo was very helpful and the service wad completed faster than I expected. Even walked me to my car.
LSTONER66
13 de oct. de 2016
Henry Smith in service has always been very helpful, when my Chevy was starting to need a lot of repairs, was recommended to Frank LaRosa in sales too look for used vehicle. Frank was vey helpful in every way with my purchase of used Kia.
Robert Hearts
12 de oct. de 2016
Went to Sands Chevrolet in Surprise to see about trading my Impala for a new 3500HD. I was helped by Will Ramirez and he got me more for my trade then I expected to get and got a great price on my new 3500HD. I'm very happy with my purchase.
Rockie&Nick05
11 de oct. de 2016
Brought my car in for an oil change. Everyone was very helpful and friendly. I'll always bring my cars here. Always a great experience.
CAROLLSWINNEY
11 de oct. de 2016
the service department at Sands of Surprise makes every visit pain free. On each visit the service assistants go out of their way to be courteous and polite and to explain what action is being taken. I recommend them without reservation.
JWPOLISH
11 de oct. de 2016
Henry has been our service associate for years. He's great. Always friendly and know my family at a phone call. This makes us feel good that he remembers us. Matt is another good service rep. Very friendly and always willing to help.
DSERVAIS
11 de oct. de 2016
Even though my problem isn't fixed, I know that Ken and Mike Laramee tried their best to help us. GM really has a problem with the rough idle on the 2016 Tahoes with the 5.3. It's sad that we paid close to $70K for a vehicle to have it run like it's a 2000.
Steve Johns
11 de oct. de 2016
Came in to have my vehicle serviced and decided to look at a new truck. Will showed me a 2016 2500HD and a 2015 2500HD. I purchased the 2013 and went home with almost the same payment I was making on a 2010 2500HD. I'm very happy with my purchase.
Frank Roger
10 de oct. de 2016
I've been looking to trade my Nissan for about 3 months but had too much negative equity. I came to Sands Chevrolet and Will Ramirez helped get me into a brand new Tahoe.
KABAMAZ
10 de oct. de 2016
My wife's 2014 Impala failed to start when she was away on business in Las Vegas. We live in the Phoenix area. I reached out to Matt & Steve from Sands Chevrolet at 9:00pm, yes that's right PM.The both got back to me within a few minutes and gave my wife some tips on what might be wrong & what to try. In the interim my wife used OnStar & someone showed up to jump start the car. The problem was not the car battery, but the fob battery, being the car is a push button start. Matt forwarded us a youtube video showing how to start the car with the key slot in the console. Upon her arrival back to our home in Arizona, they immediately scheduled a time to bring the car in & run diagnostics on the electrical system. Fortunately, it just needed a new battery & we put new batteries in the fob.This is what you call customer service. An art soon forgotten by the youngsters of today.
JCLIFFORD
10 de oct. de 2016
Jean Has been our Service Contact through 5 vehicles. She is honest, trustworthy, and timely in taking care of our vehicles.Much praise for her.Jeff Clifford
CARTERBRY
10 de oct. de 2016
I had a brand new top put on my convertible in August last year. Obviously, to have them replace it must have been bad. I bring it back after having it start to rattle and get charged for it. It was a whole panel. This is a car that has had several major issues. The service department has always been awesome. This time though I literally got nickeled and dimed. For what? For me to never step foot in that dealership again. Ever. For 115 dollars.
truemanbeach1
10 de oct. de 2016
I HAD RECENTLY BOUGHT A 2016 CHEVROLET MALIBU. I HAD A 2014 CHEVROLET TRAVERSE BEFORE. I NOTICED THAT THE BEEPING WEAS NOT GOING OFF IN THE MALIBU WHEN WONDERING INTO THE NEXT LANE WITHOUT MY TURN SIGNAL ON. I FOUND OUT WITH SERVICE ADVISOR HENRY SMITH THAT THE WARNING SOUND IS NO LONGER ON THE VEHICLE. HE INFORMED WHAT HAPPENS THAT THE STEERING WILL AUTOMATIC CORRECT ITSELF WHEN GOING OVER 35 MILE (IT WILL NUDGE YOU OVER). MR. SMITH ALWAYS GIVES EXCELLENT ADVICE AND DOES NOT TRY TO SELL YOU ANYTHING YOU DO NOT NEED FOR YOUR CAR. HE IS VERY HONEST AND TRUSTWORTHY.
EMTBK
8 de oct. de 2016
Excellent service! Car had an alignment problem and he got it fixed. Even found a coupon for me too. Quick service and great spot to sit too.
YOUNGBLUTH
7 de oct. de 2016
Friendly. conscientious, specific with costsIt was nice to have the same service representative that spoke with me on the phone to the employee that met me at the service entrance and took care of the paperwork.
DM85374
7 de oct. de 2016
I traded (2) vehicles (1) of the vehicles 2016 Ford Mustang which was paid off. Took FOREVER to payoff my trade that had a loan which costed me money, and then took forever and tried to hold my overpayment refund money due me of almost $8000.00 and gave excuses after excuses after they had all there money for sometime.
mvalnion
7 de oct. de 2016
Helped me out it was fast and easy I was all to come in get a car and leave in about 3 hours with no hassle
LINDAMMBECK
6 de oct. de 2016
Great service. Awesome service rep. Ken made it easy to get the necessary work done at a reasonable price. All the work was completed at the promised time.
B HUFF
6 de oct. de 2016
took my truck in for an oil change, was advised right away of the possibility of recall work that may extend the amount of time for my service call. extra time was needed but the service was still LIGHTNING fast ! EVERYONE was very helpful and friendly and Brian was on top of keeping me informed throughout the day. great experience will def be back !
OTISSPARMAN1
6 de oct. de 2016
Our service representative. Jake, always courteous and meets time promised. We drive from Glendale because of Jake's positive and cheerful and outstanding results,.will make that drive as long as Jake is there.
TJGOERG
6 de oct. de 2016
whenever I had a question they answered it right away. they were polite respectful and knowledgeable about the vehicles that I was interested in. very helpful in the test drive also. this is the 4th time I've either traded and or baught at this dealership a car. as you can see when I want to trade in my car I enjoy going to this dealership. thanks everyone for the great buying experience.
ETHNICFANTASIESSHOP
5 de oct. de 2016
I walk in to look around and get information on what they had. Andrew Pennington walked up to me and greeted me with a smile, and took time to listen to me and what I was looking for in a used car. He showed me around and then he let me test drive one. That's all it took, I was hooked and purchased my new to me 2014 Equinox!!! Thank you to all who help make my new truck mine!!!!
DEAROLED
5 de oct. de 2016
Robert, u did so great. Thanks. Windows were cleanCar needs were reviewedRotated tires were.doneNew oil a filter were put inEven, bugs that were dead were removed fron the front.Wow!!!!!
silviaelena.thompson
5 de oct. de 2016
Our agent Blair was great, the car was great. Service was great. The car had 2 little chips on the windshield (used car) they sent somebody to my work placer next say to fix it. No charge, no Excuses.
john.escobedo
5 de oct. de 2016
Service guy Matt helped get the seat panel replaced on our Tahoe and put new windshield wipers on truck quick.Thanks for the good service.
Gomez14
5 de oct. de 2016
Jake was very professional and pleasant. Every concern and question i had he answered without giving me the run around.Would highly recommend him for your service, I would continue to go there as long as he is there.
ILuvADeal
4 de oct. de 2016
I had a wonderful experience here. I loved the look of the dealership a variety of cars to chose from worth taking a visit. I was greeted right away Nicholas was friendly, knowledgeable and professional & able to work out a deal for my new ride I appreciate him & his manager Richie.
jose1anselmo
4 de oct. de 2016
Left my vehicle for a few hours I was told it would b ready by 3:30 and received a call by 11 am that my vehicle was ready fast service I had just gotten home happy camper :)
TOMANDJUDIDILLARD
4 de oct. de 2016
A quality shop would have checked the car out further. Either the batterie are inferior or their is something wrong with the car. Tom Dillard
david_ilardi
3 de oct. de 2016
Great Customer Service. Very Friendly staff made me feel like I was part of the Family. Went over everything with me in Detail. Nice JOB.
JUJUSEMOON
3 de oct. de 2016
Took my car for a simple alignment and now my steering wheel is 1 inch to the left, not centered,Now i have to make time and go agian to make them fix a mistake that shouldnt have been.Very bad
SHAREE85541
3 de oct. de 2016
The service department was great got me in and took care of the problem right the 1st time,jean in service department she was great,very professional,and knew what she was doing
desertflower
3 de oct. de 2016
Your crew is awesome They were all very nice, informative and expedient. I have bought several cars over my 75 years and buying new vehicle has never been such a pleasant experience. If I live long enough to buy another new vehicle...I'LL BE BACK!!
gkduran
3 de oct. de 2016
Henry always makes sure we are taken care of no matter what it takes He goes the extra mile for customers and is very professional Thank you
RJANQUART
3 de oct. de 2016
They always are prompt and give excellent service Matt always answers my questions and treats me in a professional manner Will go back again for his sevice
KGEVEDON
3 de oct. de 2016
I went in 9/30 and it took 2 hours to get to me to tell me the diagnosis: Needs new tires and controlling arms . It took until 6:15 that evening for me to get my car back. My appt time was 9:30 am so my company vehicle that I use for work was in the shop for almost 9 hours for those 2 service things.....Tires and alignment don't take that long .....not sure the timing for controlling arms but I didn't realize I was going to be without a car for work for an entire day and why did it take 2 hours just to let me know the diagnosis..... Robert was very kind and I appreciate his politeness but I was still very frustrated .
BHAMMONTREE
3 de oct. de 2016
Was in and out with no BS! Great customer service! They went above and beyond to make me happy and I am a very difficult person when it comes to negotiating a vehicle purchase.
AZBUGLER
2 de oct. de 2016
Always have great service from Matt Morzella! He takes the time to understand my service needs, accurately explain the details and communicate the completion quickly.
LEONABROWN7
1 de oct. de 2016
Chace Gilbert is good at customer service and he went above and beyond to help make the car experience a good one after he found out that I was done badly by the Joe the finance guy and my sales person that is no longer there. He made sure that I got a good car this time around and I gave Chevy second try and I was treated way better. I would send anyone in that I knew that need a car to Chace Gilbert.
Dan Smith
1 de oct. de 2016
I was looking for a fuel efficient vehicle when I went to Sands Chevrolet in Surprise at night. I was helped by Will. He should me a Spark, a Sentra and a Sonic. I was impressed by Will and his knowledge of the Sonic but I want to return during the day to see it better. Great experience.
ATE_AIDA
30 de sep. de 2016
I came in early one morning without appointment for first free oil change on my recently purchased Chevy Trax from a sister dealer. i was told to hang in there for an hour and a half but to my surprise, my car was done in 30 minutes.
kurtfb7199
30 de sep. de 2016
Worked with Carlo. I showed up 2 minutes prior to appointment and Carlo was already there. He gave me a warm greeting and was fantastic. He showed me to the lounge area (which was very comfy) and he gave me updates as things happened to my vehicle. Overall very impressed.
DDORENKAMP
30 de sep. de 2016
My service rep. was excellent n Very cordial and took care of all my questions & requests. I will ask for him the next time I come in.
Tammy Roger
30 de sep. de 2016
I passed by to see what options I had to trade my Trax for an Equinox. I had a very pleasant experience because my salesperson, Will Ramirez, was very helpful in showing me what my payment would be.
ABELCORP123
29 de sep. de 2016
I waited at home all day for my services to be completed. I had to call to find out that my vehicle was ready. The tag hanging from my rear view mirror showed when my car was in and also when it was out. 1 hour is all it took. I had to arrange for other transportation all day and only to find out I could've had my vehicle back in an hour. Someone should've notified me. Not Cool.Mrs. Perez
cynthia.deltondo
29 de sep. de 2016
From the time I walked in to the times I walked out, everyone was great. the dealership was very clean, friendly and happy.seemed to love it and that was very nice to see.
CDICENSO24
29 de sep. de 2016
After 3Cars we bought from Sands and had them serviced by Jake who did take care of all our Needs . He is the best and I hope to find the same caring People in Fairfield,Ca.Thanks Sands and Jake .
JMP44
29 de sep. de 2016
I had a great experience All was taken care of and my service advisor Jake was as great as always. Thanks again.would recommend this dealership to anyone
T6788M
29 de sep. de 2016
i dont know how else to say it but with victor and henry both helping me i have been so very grateful !!!!!! they both have worked hard to take good care of me and my truck. awesome!! i will continue to bring my truck there. i had been told at one time there is a mechanic there who it sounds like he remembers my truck and will work on it to continue it running strong. regardless of who it is working on my truck they will do the same as well. i am grateful. thank you to everyone who i have had contact with at this service center.
Anna Lopez
29 de sep. de 2016
Bought 4 Cars from Sands Chevrolet great customer service my Sales Consultant Frank La Rosa was the best the process was fun and easy Frank even followed me home because I forgot my check book to retrieve my down payment saving me a trip from returning to the dealership
Treeassassin
28 de sep. de 2016
Andrew was very helpful from the get goGot everything together for me Made things flow smoothlyMy truck will be here in just over an hour Great logistics You need a truck and your from out of state Let Andrew help you get what you need Great on working with me on the price and shipping costs
JOE.FRACASSI
28 de sep. de 2016
Another professional experience with sand service department and Jake Freeburg will return to Sands again and again because of the service and Jake always treating me in a professional and courteous manner
HDRJL
28 de sep. de 2016
I am always happy with the service and price for my vehicles when I bring them to Sands Chevrolet. I have two Chevrolet trucks and I always bring them there for service and any repair work that is needed.
dodiemac2
28 de sep. de 2016
We were extremely pleased with the service and knowledge of the Spark from Javier Garcia. He was friendly and detail oriented. We would recommend him!
Alex Romero
28 de sep. de 2016
I came in looking for an inexpensive luxury vehicle. I spoke with Will Ramirez and he showed me the Impala. I was happy with his details on how the technology on the car worked.
Judy Hunt
28 de sep. de 2016
Frank La Rosa was awesome was able to get me a fair value for my trade a 2013 Chevy Captiva and assisted me with the purchase of a new Chevy Trax. I Love the new Chevy Trax Thenk you Frank I will be sending you referrals
Brandy Ohare
28 de sep. de 2016
I was pleased with my purchase. I traded my 2015 Tahoe for a 2016 Tahoe. My salesperson, Will Ramirez, made the experience pleasant.
TPwelder
27 de sep. de 2016
I have been searching for an affordable used truck for a while now. I can across an inexpensive one on Sands website, and submitted a question on its availability. It was there, went in and drove it, and bought it! Andrew made the process really easy! I will definitely be back and refer friends to Sands and Andrew
GoBoys1
27 de sep. de 2016
I have purchased previous vehicles from Sands and I love them. Andrew was awesome as well as my service advisor. My old car was done and it was time for a new one. Thanks guys!
Chica781
27 de sep. de 2016
Thank you for a great experience and friendliness. Also for taking care of me with truck rental. The staffeta was also very nice. Everyone I came in. Contact was very helpful.
Manny Yesse
27 de sep. de 2016
I was looking for a Silverado and Will Ramirez helped me find a truck that I really liked but had to talk it over with my wife before making a final decisions. When I'm ready to buy I'll definitely be coming back to Sands Cheverolet
RSBUD49
26 de sep. de 2016
Was told my car would be ready in 1hr it took 2hrs. They said my car would b washed and that's just because I asked. They didn't wash my car was told they would do it but I was already late for my appoint elsewhere. Then was told they would wash it next time..Really. You would think when you pay almost $500.00 for a service a car wash would b automatic. I know other places offer that curtousy...
Gale Oliva
25 de sep. de 2016
I went to Sands Chevrolet in Surprise to trade in my 2013 Camaro for a 2016. I was helped by Will Ramirez and he was very knowledgeable. He explained in detail everything about the vehicle and paired my phone. I will definitely come back when I'm ready to upgrade.
azkitty
24 de sep. de 2016
Bryan became my "go to" guy when I purchased my 2016 Colorado. He is ALWAYS available to answer any questions, handle any issues and is just a great service rep and an asset to Sands Chevrolet, Surprise.
casper15545
23 de sep. de 2016
The staff was amazing and Quentin and Thomas went out of their way to make sure I got what I wanted, which was the 17 Impala. I definitely recommend using Sands Chevy for your future purchases.
BILL LONG
23 de sep. de 2016
I came to the dealership for the first time. I just moved here from Illinois. And needed a car I walked in and Blair was very helpful and greeted me right away. We had to look at a few cars. We found the right one. Great car..Love it
Johnson
23 de sep. de 2016
I went in to Sands today to look at leasing another Traverse or an Equinox. The salesman, Will, showed us both vehicles and showed us exactly what we asked for. We currently are leasing a vehicle and decided to wait until our lease is over before jumping into another one. When I'm ready to do business I'll definitely come back.
dianef_8612
22 de sep. de 2016
My experience wonderful everyone was so helpful and mety needs Erwin was an excellent sales person he was friendly courtesy and he made sure I got the best deal possible
Canbarker
22 de sep. de 2016
At 8:00 am we emailed Sands on a car and a call was received minutes later. We arrived at the dealership close to 10:00 am and at 2:00 we walked out with our car. Wonderful to work with from Sales to Finance.
sgwyn
22 de sep. de 2016
Our service rep is the greatest. He takes care of everything we need. Always has the customer best interest. I always look for what is new. The environment is very nice. Plenty of seating.
Donald Oderkirk
22 de sep. de 2016
Whenever I bring my car in for service, I am met by Victor who always shows kind consideration and when the car is finished being serviced he always explains, very clearly, what was done to resolve whatever the problem was.
TK82287
21 de sep. de 2016
Drove 52 miles to Surprise from Gilbert just to do business with Sands. This is based on my previous experience buying two other cars from Sands. Sent an internet request for a quote and Blair quickly hit me back with a great deal, told him I had a trade, set up an appointment and the rest is history. My wife and I showed up early, Blair was ready, welcoming, friendly and ready to make a deal. Ended up driving away with a little more than I intended to, but that's not at all a complaint. Blair and the Sands team made my wife and I feel like the most important people on the lot. This was not the typical all day, stressful car buying "game" that has become so prevalent at other dealers. I came, I saw, I bought and it couldn't have been easier, or more enjoyable. I'm definitely a loyal Sands customer.
garyrushtonaz
21 de sep. de 2016
The rating is based on not so much as the quality of work at Sands but On the Quality of the product they sell. I leased a 2016 Malibu in February and it has been back twice for recalls. This time the parts were not available. Other issues like poorly installed seats, hood trunk release, ODB panel making noise and creeks and rattles in the dashboard. Everything could not be duplicated as usual when you take your car in for service so repairs were not made. I am a long time GM owner and used to the quality issues but was hoping for a better product this time around with all the great reviews Chevy has received. I will continue to use Sands and recommend them when It comes to sales. Their sales team is awesome.
FLOREST11
21 de sep. de 2016
I took my Traverse in for service for my rear light. I came in early on a Saturday and had the shuttle take me home. I know Saturday's are very busy so expected my car to be there most of the day which wasn't a problem. Matt called and luckily it wasn't anything major. My car was ready by 3:00 p.m. and the shuttle came back to pick me up. All around it was a good experience thanks to the service team.
dlk918
21 de sep. de 2016
Sands Service made our maintenance visit easy and hassle free. After making the appointment, I thought that it would tie up my whole day! Instead it took less than an hour and they even washed my car for free!
gwen_jackson85205
21 de sep. de 2016
The only complaint I had for this dealership is that I when I offered them Cash for my vehicle I felt both the Internet Manager and the Salesman should have not continued to want to barter with me over the price... AND the Internet Manager should have included to have BLUETOOTH installed for FREE especially since the vehicle wasn't Bluetooth ready. Other than that it wasn't a bad experience.
RICH
20 de sep. de 2016
I would like to thank Denise and Steve for accommodating me under the circumstances i presented them. I brought my Yukon in for quick oil change and it turned out to be more work than was wanted at the time. Steve made me comfortable with a decision and I am very thankful.
suziv
20 de sep. de 2016
I finally was able to get my dream car (Red Corvette). I haven't stopped smiling since I bought it. I couldn't have had a better buying experience. Tony Evasco is the Best. He was very helpful and just so very nice. Everyone at Sands - Surprise are very nice. I will most certainly be recommending Sands to friends & family. Thanks again, Tony.
JACK.LYNNETTE
20 de sep. de 2016
Every one at Sands made our experience a pleasure. Professional, knowledgeable and friendly. Nicholas Le Jander is a real asset to Sands. Patient, very knowledgeable and professional.
Jamie Shumway
20 de sep. de 2016
My experience at Sands Chevrolet was top notch! Blair Wilkes went above and beyond to make me feel comfortable with my purchase.I will recommend Blair and Sands Chevrolet to all my friends and family.
BOARIII
19 de sep. de 2016
Sales staff was excellent, great service. I would recommend Sands to all of my friends and family. If you need a new car, or service, it is worth the drive
PATRICIA.RESENDEZ
19 de sep. de 2016
I just want to Say A big thank you to Bryan Gendrich for providing excellent Service. He's been Very helpful & professional since I Been taking my Car for its Service. Thank you Bryan your the Best:)
LCHRISTINE2
19 de sep. de 2016
Very friendly, and fast!! They took care of the item that I came in with. I asked them to do a couple of more things and they did so without complaint.
JRANDBRITTANY25
19 de sep. de 2016
Great service and awesome customer service. We will be asking for Ken from now on. He took the time to get to know us as customers and find out our needs for our vehicles
Car gal
19 de sep. de 2016
Helped me when I was in a snag. Battery was acting up. I called and they got me in immediately. Staff was helpful and they got me on the road quickly. Very happy with my service visit. Thanks!
TERRYASIALA
19 de sep. de 2016
Great customer service and had a short wait time. Everyone was very friendly. Koda was the gentleman I worked with. Great guy. Love my car.
BPINADELLA
18 de sep. de 2016
Excellent customer service I had to have a new odometer rebuilt for my 67 corvette and got it back in resonable time frame Thank You so much
jordantsmith33
17 de sep. de 2016
Always polite, and has never tried fooling me into false maintenance. I would recommend sand Chevrolet. Jake was very helpful and honest. I would buy from sands again.
Dale E. Joyce
17 de sep. de 2016
Service was good and Mr. Henry Smith was outstanding. What more can you say when you are coming in for a recall. Not too much
DJ46PEACHES
16 de sep. de 2016
Every time I have to have anything done to the car. I am always greeted by friendly people. They make sure that the car is taken care of, and so am I. I have been to other dealers service departments, Sands is by far, the best.
azimbatman
16 de sep. de 2016
I appreciate Rob and Joshua's dedication and honesty with me as a returning customer..Great experience I would recommend to all my friends and relatives
dkfaz
16 de sep. de 2016
I just wanted an oil change!!! Don't try and sell me more service that is not a priority. Great you found more stuff that is wrong, but it's not a crisis. My car is old, I get it. Service keeps getting worse, especially over the last year. I don't have the confidence that the tech did his job correctly. My oil tracker wasn't reset and instead it was put into the menu to reset my key fobs. Not cool! Then when you tell me you are going to write down everything I need to have done and not give that to me, makes me question if there really is anything wrong. I might have considered having other stuff done if you didn't make me feel like I don't have a clue of what you are talking about and also tell me that you have no records of any type of service done on my car. You need to take a minute and do your research. Also, give me the courtesy of a customer to the end instead of just pushing me off to the cashier because I didn't buy anything else. That doesn't make me want to have you fix other stuff either.
aprilscotty
16 de sep. de 2016
my wife and I purchased a used 2011 Tahoe, after driving the vehicle home I found worn wiper blades, right rear brake light was burnt out and tire pressure light is on, when I returned to give my down payment I spoke with the salesman about having these items taken care of along with adding a additional remote and key, he said he would call me to set up and appointment to have vehicle repaired, I never received a call back, and I have left several messages since then, the care had a very poor safety inspection. would not recommend sands surprise as a place to purchase any vehicle.
JEANBLASKO
15 de sep. de 2016
I had a screw in my tire on Sunday night and I had the light come on.I called in t he morning and Jake said bring it right up, which I did.He had it fixed, the car washed and I was on my way home.Jake is a great, he always takes good care of my car and I never leaveunhappy.
MYTHMINDER
15 de sep. de 2016
Great Service !.. Fast and Friendly ! Always willing to listen and explain , answer questions .. Etc..Have taken many of my vehicles here for many different reasons and have always had excellent service and accommodations .
CUBS42388
15 de sep. de 2016
I had ken and he was very polite and friendly to deal with, i will continue to use them as long as i a have my car
SWELLSA2
13 de sep. de 2016
Our experience with the dealership has been a pleasant one. Scheduling an appointment was easy and we were able to get the appointment when we needed it.
joan.krachey
12 de sep. de 2016
Very helpful went well time was reasonable was happy with everything I would definitely take my Chevy Equinox to sands again if needed I was very satisfied with all aspects of my time there
charlesmillerj
12 de sep. de 2016
Brought my car in for an oil change and tire rotation. My car isn't that old they told me my alignment was bad. I took it to another dealer after my oil change and was told it was ok. The oil change took 2 hours. They left a dirty rag in my cup holder and there was oil all over the interior of my car. They moved my seat adjustments too. After I had left I realized there was no way they rotated my tires because I never gave them the lug unlocking tool they needed to remove my tires. Makes you wonder what else they are messing up. They had someone call me to ask why I missed my appointment a few days later too. I didn't miss any of my appointments ever but every time I go there for service they always call me to ask why I am not going to my appointments. This is my third and last car from Sands Chevrolet in Surprise Arizona! Each of my cars I purchased there has cracked windshields they had to fix. These were brand new cars! The list is a mile long with this place! Very very frustrating and rude people!
jcastaldo
11 de sep. de 2016
Great service everyone is very helpful. Henry my service rep keep me informed and had my truck reedy as promised. I have been going to Sands for about four years now and always a great experience..
sagrevsol
9 de sep. de 2016
Sales department is been calling every week saying they have great discounts,I went twice and they said unfortunately not available to do the deal,they call again and they said come over we can do the deal and waste my time
THELWELLWALKER
9 de sep. de 2016
Jean is the Greatest! Treats me like family! She gets my car right in and taken care of immediately. Her hard work is much appreciated!!
Sandystime
9 de sep. de 2016
This is a nice dealership, everyone seems to be helpful even the tire guys. Everyone was very professional and I was treated really well. It's a nice and clean facility. All the information was correct. Very informative. I was very happy with the service. Ken specifically help me understand the charges on my invoice.
Bridgeman378
8 de sep. de 2016
Sands Chevrolet and Brian Abbott are AWESOME !!! Thanks for fixing my tire that had a nail in it and was losing air. After going to a near by Tire Store that told me my tire wasn't repairable and I needed a new tire, Sands fixed my tire at no charge. Thanks,Bill Cook
truemanbeach1
8 de sep. de 2016
I BROUGHT MY 2015 AWD EQUINOX INTO THE SERVICE CENTER WHERE I HEAR A GRINDING NOISE WHEN I TURNED THE WHEEL. MY SERVICE ADVISOR HENRY SMITH SAID THAT HE WOULD CALL ME WHEN HE FOUND OUT WHAT THE MATTER WAS IT WAS DISCOVERED THAT THE DIFFERENIAL OIL WAS BURNT. THEY REPLACED THE DIFFERENTIAL IN A FEW DAYS AND I WAS ON MY WAY AGAIN. I HAVE HAVE ALWAYS HAD EXCELLENT SERVICE WITH THIS DEALERSHIP EXCEPT ONE TIME WHEN I WAS NOT ABLE TO GET HENRY SMITH AS MY SERVICE ADVISOR. HE HAS ALWAYS TREATED ME FAIRLY. HE DOES NOT BELIEVE IN HAVING ANY UNNECSSARY WORK THAT DOES NOT NEED TO BE PERFORMED. HE TREATS ME LIKE FAMILY
djh2020
8 de sep. de 2016
I have tried other Chevy dealerships closer to me and I am not sure if I am treated differently because I didn't purchase my truck there but its like night and day. Courteous, friendly, honest, and took care of me so I was back on the road quickly. I have to drive farther to get here but its worth it, will continue to come back.
MORGANAZ
7 de sep. de 2016
Our tech got the work done quickly and found us some coupons that helped us save money. It actually cost LESS than their estimate which I have never had happen! Add to that, he was very friendly and easy to talk with, made for a relatively painless trip to the shop.
mpud1976
7 de sep. de 2016
I made an appointment online. When I arrived I wasn't greeted for at least 10 minutes. Then I was asked what I was doing there. I guess they were not expecting me. I had to call to see if my truck was ready a few hours later. I was told it was. So when I arrived I was just told to sign to papers and gave me my keys. I assumed everything was checked out but yesterday my battery died. I went to courtesy Chevrolet. Much better experience overall. They asked me if I wanted the recall fixed that I thought sands took care of. Well you didn't. I just feel like the overall experience with sands service was very disappointing.
shay
6 de sep. de 2016
I had a great experience!!! Ladaryl Washington was my salesman very knowledgeable, honest and polite!! He is the go to guy! The staff is great they are friendly and outgoing..everyone made sure I was being helped.. Loved my experience!!
dwindish
6 de sep. de 2016
Five star service Mike Conway took care of us. He showed us what we needed and not what we didn't. And help to make the deal work for us. I would recommend him to anyone that I know is interested in buying a car or truck
JPAOLO1
5 de sep. de 2016
I always receive great service at Sands. This is my 3rd vehicle. I also have 3 family members who have bought from there as well.
RonP
2 de sep. de 2016
My A/C compressor went out and everyone in Arizona knows that is not a good thing. Sands Chevrolet saw me first thing that morning and had my car back to me in short order and at what I believe to be a fair price. My Service Advisor (Jean) went above and beyond to assure my comfort from donuts, to courtesy rides, to routine status calls. About as good an experience as one could hope for. I have a history with Sands and have always had excellent service.
CBOLE8
2 de sep. de 2016
Matt was very helpful. Made sure my needs were taken care of. Just a good experience. I will definitely us them in the future for my truck service.
CORDESDON
1 de sep. de 2016
I was greeted promptly, accurate discussion of what would be done and approximately howmuch time it would take. The job was perfection and to top it off Generous Motors picked up the tab.
Allen m Burch
1 de sep. de 2016
Did a great job . Helped us out . And he was down to earth awsome . No pressure at all and wasn't worried about make the sale to hard but he gave me the hard facts and numbers
LEEAZ1967
1 de sep. de 2016
they didn't call me when the work was done . actually the work wasn't done.i am st5ill waiting for the parts to come in.its been over a month,. i don't think sands would be waitin this long
deuceman
1 de sep. de 2016
I like going to Sands Chevrolet-Surprise to have my truck serviced because I think they have the best service department in the valley. My appointments are always kept on time. I have the greatest service provider. He is professional, pays attention to detail, and makes sure that everything is taken care of when I bring my truck in for service. Sands cares enough about there customers to follow up there visit with a courtesy call to make sure you were satisfied with their service and if not what they need to do to improve. In my book they are a class act.
ANISSA_DAH
1 de sep. de 2016
I took my car in due to the fact that my a/c wasn't functioning properly. Henry went out of his way to keep me informed of everything that was going on with my vehicle and when he wasn't there, Ken kept updating me on the status of my car. Although there was some complications with my car they made the process smoother and hassle free with there communication skills! Overall the customer service and the service they did to my car was EXCELLENT!!!!!
BLACKERTW18
1 de sep. de 2016
Very attentive, great customer service, good experience. Robert kept me apprised of everything as progress was made, since I waited. They offered to give me a ride, but looking at all the old and new Corvettes in the showroom was amazing! Nice job!
DENISWALTERS25
1 de sep. de 2016
Ken promised my sub at 10:15 but I got it at 10:14. How close can you get. Perfect. You also make good coffee and have good cookies.In addition I enjoyed the cookies I received when I bought my 2014 suv.
travismcasey
1 de sep. de 2016
Quentin was my sales person and did an excellent job. As I was about to pull away from the dealership Quentin noticed a small issue with my bumper. Quentin took pictures of it and put me in touch with Henry who ordered me a new bumper and had it installed within a week. Great job!Travis
RIKUAZ
31 de ago. de 2016
with victor morales their he is the only one i will see he professional,caring friendly and a great knowledge automobiles. he is mr sands of the service dept i feel....
VKELLEY328
31 de ago. de 2016
Victor is very charming and helpful all of the time and makes my time there as if i am specialthanks Victor for always being cheerful
ROZGA
31 de ago. de 2016
Had scheduled a follow-up appointment to troubleshoot a rough idle. The service team identified and resolved the problem. They did a great job, and Jake my service advisor is to be commended for working with me and the service team on how to identify and resolve the problem.Sands has always done a great job on my vehicle.!!!!!!
SRFG05
31 de ago. de 2016
I have given the rating of Excellent to this service center because 1- Bryan Gendrich is very knowledgeable, pleasant and makes you feel at home.
BLEVERITTE
31 de ago. de 2016
Went to get an oil change and found out I had an a.c. issue.I was given a rental until my car was fixed.Kept in contact with the sales person on the status of my car.Good service!!!!
MDLANOUE
30 de ago. de 2016
Had an appointment for an oil change on my 2016 camaro.It took 1 hour and 28 minutes to change the oil and filter???I sure hope they don't pay their techs by the hour!I'll never go back there again!
4HAIRDAZE
30 de ago. de 2016
I would definitely bring my car to your service center. Every one was very helpful. I didn't have to sit in your waiting area very long.. Thanks again for a great experience.
JENNINGS.PARAMORE
30 de ago. de 2016
Great customer service experience, but vehicle kept getting pushed back for repairs. Dealership did offer a vehicle of the same model for a loaner for no charge at least that's what I thought until I saw the bill. It looks like they charged my extended warranty company for the vehicle. Service advisor was very friendly and accommodating. She kept me abreast of every detail of the repair.
CASEYSBUZZ
29 de ago. de 2016
I recently brought my 2012 Camaro with 46,000 miles in for a service airbag light. After dropping it off I was told the following day that it was not covered under my warranty and that my airbags would not deploy unless it was fixed. I was quoted $739 to replace the part. Not being able to afford it the service advisor said he would speak to his manager. I highly doubt that even happened and I picked up my car the following day. I find it very concerning that they didn't even offer to work with me on this issue and let me leave in a unsafe car! After speaking to several friends who work for other dealers I feel they could of done more!
egnats62
28 de ago. de 2016
Jake provided a friendly service experience Was able to use the shuttle service which was very convenient. Truck was washed after serviced. Not pressured for extra services.
PHXMIKE
28 de ago. de 2016
Ill start by saying that EVERYONE at Sands was courteous and had a positive outgoing demeanor. The service advisor worked hard to ensure that my car was taken car of the right way. My limited interaction with the service manager left me to believe he wanted to do what was best for me in my situation. They were quick(with a nudge) to place me into a loaner vehicle to get me going since the don't shuttle out of the general area and I work downtown. That being said, My car went back for rework over 7 times each time presenting a new issue upon pickup. The frustration level of all involved rose up a notch every time I brought the vehicle back. This was an older Chevy vehicle (early 2000's) that I brought in for repairs assuming they would have no problem at Chevy with a Chevy. Not the case. Long story short outside the service advisor floor...the level of service provided is suspect. I will say this the car now is running smooth and I have not issues it just took 2.5 months to get here and alot of "extra parts" that they covered.
JOHNBRISKE
27 de ago. de 2016
Brought vehical in for warranty recalls and to get regular service performed. Staff was prompt and courteous. They rotated tires free of charge and performed front end alignment check. Found minimal problems and we approved the correction. Price was discounted but we'll worth the price
Susie445
27 de ago. de 2016
Jason was wonderful throughout the buying process. Positive and professional experience. We love our new vehicle. Jason told us what we needed to hear not what he thought we wanted to hear.
Firefighter
26 de ago. de 2016
The first salesman was good. But after that they were very rude, and completely unprofessional and thought they could just push us around. I having been a previous buyer form them will NEVER EVER GO BACK. Not for anything or any reason. Do not buy from this dealer go elsewhere and save yourself the hassle. And by the way this was for my wifes first ever new car. The car that we were looking at was completely dirty inside and even after they cleand it twice. I still had to have a real professional clean it just to make it look nice again. Then when they gave us the key. That's right just one key. They refused to make a spare one. When asked for 24 hours to think about price they refused. This is the only dealership who has ever refused this. I have had dealerships honor prices that we worked out the week befor. They would not even think of giving one day. Never shop here.
TONIETRINCI
26 de ago. de 2016
Karo kept us up to date on the repairs of our vehicle as well as working with us in making the repairs affordable. Thank you
sue-brethopkins
26 de ago. de 2016
Mach was my salesman he did a great job. Found exactly what I was looking for in a vehicle. Very satisfied thank you Mach for all your help
PS5039
26 de ago. de 2016
Ken was very friendly, helpful and kept me advised of work being accomplished. He was right on with his estimate of time required and checked on me a couple times in the 2 + hours it took for service.
JATKINS525
26 de ago. de 2016
I was so impressed with the fast and professional service of the team there. Everyone made me feel welcome and they did a great job on my hummer.
LINDSAY.MYERS2
26 de ago. de 2016
brought old vehicle in for service, ended up having blown engine with other issues. looked at used, but decided to buy new. very happy with purchse
Car gal
25 de ago. de 2016
Henry was a great help with taking care of maintenance I our car. He found great deals for what we needed. He went above and beyond with the care of our car. Walked me through everything. Thank you Henry at sands.
APro2581
25 de ago. de 2016
I was impressed not only by the quality work completed during my service vist but Ken was amazing keeping me updated on the time schedule as I was waiting for my vehicle to be finished. I appreciate that he took the time to explain everything to me and made sure my wait was comfortable. He went the extra mile and I was grateful!
trader1998
24 de ago. de 2016
Bryan is great, everything is done quickly and he always lets us know if there is something we need to take a look at or if there are any concerns.
ANARDI4920
24 de ago. de 2016
I was highly satisfied with the service I received. Karo was professional and I felt he had my best interests in mind. I return to Sands because of their customer service.
BAMOST
23 de ago. de 2016
Great service experience with Matt & Steve in the servicing of my Colorado. They kept me informed via text & phone calls as to the status of my repairs. Great dealership to deal with. I have already referred customers to their service area from other Chevy dealerships.
J.BEDOY
23 de ago. de 2016
Thank for your awesome prompt service.Thank you Carlo for your help and calling us back in a timely matter. I appreciate Sand's Chevrolet.
LEONARDOG6788
23 de ago. de 2016
Everybody was patient attentive and very helpful with full of details to fulfill my experience. I was pleased with my purchase, great dealership looking forward for the future.
kevin
23 de ago. de 2016
I worked with Jean, who is a service advisor. She kept me up to date as to the repair status....called me when the first diagnosis was done, informed me what the repair would be, estimated the time until the next update - very professional. She let me know when the car was about 30 min from being done, so I could come and pick it up at my convenience. I never like to bring a vehicle in because something failed, but Jean made this experience as good as it could be and exceeded my expectations. I will definitely go there again and when I do I will ask for Jean.
donsr
23 de ago. de 2016
Got us in and out quickly got me a loner vehicle. Very pleased with the service and the service personnel will most definitely be returning for future services
CLRLOZA
23 de ago. de 2016
Overall my first time experience buying a vehicle was terrible. It felt as if everybody just wanted to make a quick buck and get me out of the dealership as soon as possible. The only person who salvaged my deal/purchase and prevented me from giving this overall rating a one star rating was Jaime the sales Director. Caleb in finance was unprofessional and was very poor when it came to communicating with the customer. I would not recommend anyone go to this location. Careless staff..
DG1561
23 de ago. de 2016
Was in on Saturday for an oil change. After picking up my vehicle I noticed something different. I found my center console had been ransacked. I had placed my work badge on top of everything as the advisor was walking up to get my keys. It was now in the middle of everything. Afterwards I found out someone opened the back because I had a 12 pk of soda I had bought the night before was missing a couple and one had a puncture that was placed back outside the box. I ended up with some clothing in the back WET! I called the advisor before noticing the back and was told I'd get a call on Monday from the Manager. Well I waited til 4pm no call so I called and was told I'd get a call shortly still no call. I'll be taking my business somewhere else especially when I go to buy my next car and will make sure anyone I know doesn't go there!! One unhappy person and feeling violated that someone went thru my vehicle. There was no reason to go thru my stuff it wasn't like I had a new car and might have money in there. This wasn't the advisors fault but I have not heard back from anyone higher up.
JTM692
22 de ago. de 2016
I had a blowout on I17, These guys fixed my tire, caught me up on required service for my vehicle, fought with the towing company on my behalf, and got me out within a day !!
Alfred's Malibu
22 de ago. de 2016
I came in to just look around, and I met Mike Conway. He answered all my questions and listened to what I had to say - was not pushy, and after a little while longer of talking, we found a car that was perfect AND that I can afford. Mike was great and so was buying at Sands. Thank you
Jersey
20 de ago. de 2016
Chad at Sands Chevrolet is great! very helpful and made the buying process fun and easy! go see him today, you won't regret it!
SUEWILCO67
20 de ago. de 2016
As always, Matt goes above and beyond to take care of all my service needs. He always finishes with a clean vehicle to return to me. Thank you Matt for your excellent service!
ZAGORSKIJ
20 de ago. de 2016
Brian Abbott is wonderful service advisor and we were so fortunate that he answered our call. He is all about the customer and we so appreciated his assistance. Thank you Sands for employing the caliber of service techs like Brian Abbott.
BNSCRIS
19 de ago. de 2016
Three hours for an oil change is not acceptable. The next time we will consider someplace much closer to home! After traveling 40miles to wait that long?
shrummie53
19 de ago. de 2016
Matt and the service team were very professional, and courteous on my recent visit. They performed all my scheduled services, plus the recall items and were done in record time. Everyone was very helpful and friendly including the shuttle drivers.
CARLOSPUBILLONES
19 de ago. de 2016
I am in the military and I've moved a lot many different places across the US and abroad. The service I received from Sands Cheverolet and my service advisor Jean was better than the service I received from BMW and Lexus when I owned those makes. Best fof on A to Z, from the moment I pulled up Jean was at my door before I exited, see listened and understood why I brought my Chevy in. From there she set up my shuttle to work and guided me to the coffee, refreshments and breakfast. The lounge was comfortable and I was routinely greeted my other members of staff who ask if I need water or anything else. When he work was complete I was called and upon my arrival I was explained all the work performed and guided to check out and to my car. The prices, better than I found online or at discount tire. I had regular service, new tires, alignment, tire road force balance and a door seal replaced. I will definitely be back Tim and time again for all my service needs, I might just come in to say hello.
GRETADANE3
18 de ago. de 2016
satisfied with service and time of repair. Not only was a factory recall completed in minimum time but treated with friendly staff and cleaned car as an additional service.
TRGREP
18 de ago. de 2016
Always happy and very knowledgable. They go the extra mile to keep the customer happy. I went in for an oil change and they took care of a recall item as well in the same amount of time it would take for just the oil change.
Vic's Refrigeration concepts, llc. (victor)
17 de ago. de 2016
We bought our second truck at Sands chevy from Vinny Rodriguez and Brion Ferranti great customer service, helpful, pleasant, don't beat around the bush...I would diffently guy my next vehicle from either one of them. Always with a smile on there face. Thank you both again
dlien61
17 de ago. de 2016
We were looking for a new vehicle and a dealer that offered good service. Sands Chevrolet was very professional and met all our needs. We were satisfied with our purchase.
AZSPHINX
17 de ago. de 2016
I specifically asked Cairo to plug in my electric vehicle (Volt) when I dropped the car off for repairs. When I went to pick it up, it was sitting in the parking lot, not charging, even though the charging station was not in use. My oil change was fine but when I went to roll down my window, which the regulator was replaced on, it would not roll down. I would have hoped this would have been checked prior to the keys being handed to me. I was already half way home so now I have to drive around without my window working until I return to Sands to have it repaired again. Brian Abbott did apologize several times.
labrock82
16 de ago. de 2016
Friendly, knowledgeable service staff who go the extra mile to make the experience a positive one. Not only did they wash the exterior of my truck, but they also vacuumed the interior. Its the little lthings that make a difference!
KURT
16 de ago. de 2016
Henry was great. Kind and intelligent. Had me out within 45 min. Only wish the mechanic had washed off the engine area that oil was spilled on.
SRFG05
16 de ago. de 2016
After 2 Chev, dealers on three occasions failed to diagnose the problem, Samds Chev. got it right on the fourth occasion got it right....Three cheers for Sands Chevrolet's diagnosticians.....i
craig4885
16 de ago. de 2016
Service called about an open recall on my truck they set appointment for me and I was in and out in less than an hour,with a free car wash.This is my 3 trip to the service dept with no problems at all.great service and fast.
ricewingers
16 de ago. de 2016
We have dealt with Gateway Chevorlete and had a terrible experience. A salesman stole items out of our car. Sands provides "Excellent" service. Will return to Sands.
2013happy2013
16 de ago. de 2016
we did not have an appointment for service and we had the warning light come on to change the oil.we were also out of town . we called sands chevrolet in surprise and the said to bring it right in. we arrived in 2 hours and bryan gendrich took the truck right away, he was very friendly . we were so happy to be treated so well. also rob donlevy gave us a voucher to fill our gas tank that bryan took care of. sands chevy in surprise are really always wonderful
RAM253
15 de ago. de 2016
I have been using the Sands Chevrolet service for several years. Therefore, this review is not just based upon a visit or two.From the time I drove in to the moment I left, I was treated like royalty. The service advisory staff could not have been more attentive. My adviser explained everything to me before they proceeded with my service. The waiting area is very comfortable. I was kept informed as to the progress of my service. My experience was truly an "Upscale" by every measure. Furthermore, it has been this way since my very first visit.Kudos.
DADDY_JEFF8
15 de ago. de 2016
I brought my Tahoe in for a LOF and after talking with Byran I opted for an alinement as well. Byran found it had a broken part whitch was under warranty and I left with just a LOF charge. Byran really saved the day by looking at my extanded warranty and finding out that the parts and also the alinement were covered saving me hundreds. I will definatly see Byran with a ( Y ) again for any service needs.
KYANICRIS
14 de ago. de 2016
I will continue rating Sand Chevrolet at Surprise as the #1 when it comes to Customer service. Glad to meet professional that can solve your problems all the time. Thank you Ken
quints.afo.1996.86
12 de ago. de 2016
It was great, they told me everything I need it to know.. It was straight to the point. Plus they where kind to me and every polite Towards me. They gave me lots of options that where vary important to the situation I was in.
ROZGA
12 de ago. de 2016
I was always reluctant to take my vehicles back to a Dealer as I believed they were more expensive and slow to have the work performed. However, after moving into our new home in 2010, and having Sands Chevrolet close to our home, I thought I'd give them a try. To my surprise and delight I found their service department staffed with very knowledgeable and friendly people. I further found their work to be excellent, and very competitive. Jake Friedberg is the best - most competent, knowledgeable, and friendly service advisor/technician I have ever encountered. And in over 55+ years of driving, this dealership is the best. Not only are they better than other Chevrolet dealers, but better than BMW, Ford and Cadillac dealers that I have been to here in the Valley. I will continue to have our vehicle serviced only here at Sands Chevrolet in Surprise.
Bridgeman378
12 de ago. de 2016
I was very happy with my visit to Sands Chevrolet to get the oil changed in my 2015 truck. Dealing with Brian was a pleasure. Thanks,Bill Cook
PATTYB
12 de ago. de 2016
My last visit I needed to take my truck in because I had my battery replaced after hours, so I had AAA come and replace it, well the battery worked fine, but nothing else inside the can works; radio, window, air et;; While it was the took care of a couplr recalls, and needed maintenance items that were due after a phone call, repaired a headlight. The ttok me home and picked me when it was ready, Denise who took care of my service needs was very helpful.
Chris Harrell
12 de ago. de 2016
Great staff, (Steve, Denise) they followed through with everything that they said they were going to do in the time frame that they said they were going to do it. Very friendly and very helpful, great atmosphere.
BELASKO7
12 de ago. de 2016
3 years ago I moved to Waddell and reluctantly used Sands Chevy since they were close. After a few bad experiences with ... I wont mention his name, I went else where.Due to not being able to get to my other service station on Bell (destruction) road, I once again reluctantly tried Sands Chevy in Surprise. This time, I got Jake for a service advisor and couldn't be happier. He listened to what I needed done and DID NOT try to up sell me. He told me what services would be needed soon and what I could wait on. I really appreciated that! When I did get those needed services done, without me asking, he gave me a loner car. That was a relief because I still needed to get to work. The work was done for the price quoted and ready when promised.I'm glad I came back!
onesoup
12 de ago. de 2016
I searched for a week and went to many Chevy Dealers in the valley. Of course they tried to sell me colors I did not want. I wanted the best! Yes I took the drive from Gilbert to Surprise. After talked to Doug Moore. I drove and met Doug in person. Doug was top notch on the 2016 Traverse. No pressure on pleasure. I got what I wanted with all the bells and whistles! Thank you,Sands and Doug Moore
Marc
11 de ago. de 2016
I have dealt with Sands Chevrolet for many years. I have purchased multiple cars from Sands and used Sands service center. The service center has always resolved any issues I have had with my vehicle, no hassle and fixed in a timely manner.
AHARRELL1972
11 de ago. de 2016
Brought my vehicle in to have a spray-in bed liner and hard-top cover for my new Chevy Colorado. Bryan was very attentive to my needs and coordinated for me to have a loan vehicle for the time it took to complete the upgrades. Additionally, after I turned in the loan vehicle, I discovered that I may have left my garage door opener behind. No problem, one call to Bryan and he was quick to check the vehicle and to call me back to report that he had found the opener and he would maintain possession of it until I arrived to pick it up. This is the second time I have had Bryan for service. He is always friendly, courteous, professional and spot-on with the information he provides to me. I have never experienced a "cringe factor" with this dealership's service department. Without a doubt this is the best service department I have ever dealt with in my many years of owning an automobile.
JLUNDY68
11 de ago. de 2016
AC was blowing hot air on 2015 Silverado. Dropped truck off on Monday eve and was all fixed by 2:30 PM the next day.
PNJ
11 de ago. de 2016
Took are car in window wouldn't roll up. Our service specialist Victor Morales very professional, polite knows exactly what he's doing! Thanks Victor.
MARIANO570atMSN.COM
10 de ago. de 2016
All what I can say it's that they have a very good service and an excellent performance. Plus they are very friendly. I love this chevy Diller
donaldduck_58
10 de ago. de 2016
Brian in the service department was very prompt with getting us the information we needed.. We set up an appointment . He took care of our needs. He took the time to explain everything to us before the work got started. We would like to say thank you very much for his help .
cmcpheron
10 de ago. de 2016
Andrew was super helpful and awesome to work with. He made everything very smooth and simple. I would recommend anyone to go see Andrew. He is very personable and professional. The only issue is that he's a Texas Rangers fan. :)
Alfred
9 de ago. de 2016
i bought my Malibu from Mike Conway who was such a pleasure to work with. ANYONE who wants to get into a Chevy - go see Mike Conway and not anyone else. It was fantastic.......and I love my new car!
LTibbedeaux
8 de ago. de 2016
Always enjoy the people at Sands Chevrolet in Surprise. Needed to replace a vehicle, and we were looking for a specific model and color. Rob Donlevy went out of his way to help us, and we are so happy with our new Malibu!
willard5115
8 de ago. de 2016
Brought vehicle originally in for AC problems, but while it was there they ended up also fixing a couple of recalls on our vehicle. Very pleased with Jake our Service Advisor.
APRILYNBR
8 de ago. de 2016
Came in for oil change front in alignment and now waiting for my seat covers and doorhandle Victor the good Service manager i'll be back again
DONALDMURRAY08
6 de ago. de 2016
WE ENJOYED MEETING HENRY AS OUR NEW SERVICE ADVISOR. This visit resulted in the lease of a new 2017 Chevrolet Equinox, with our '08 Equinox being traded in on a new vehicle lease. We look forward to working with Henry in the future.
CHARLES_RALSTON
6 de ago. de 2016
As my title states, I have mixed feelings about my experience. At times I felt like I was getting the run-around from the sales person and that he wasn't entirely focused on my needs. However, he worked with me for getting an amazing deal on the vehicle, so in the long run that is what really mattered most to me. The two big negatives that I had with the experience was first the vehicle I was getting was getting reconditioned by the service team. I asked multiple times for a list of all the work that was being done to the vehicle. I never received a list or printout of the services, even though they added additional costs to the vehicle for the reconditioning. The second issue I had was when it came to delivery of the vehicle. I had to wait 3 days for the dealership to finish the reconditioning, and when I picked it up, I was excited and left. After leaving the dealership and getting close to home, I realized the vehicle was just about out of gas (less than 1/4 of a tank). In all my previous experiences the vehicles have always been given a full tank. Additionally, even though the vehicle was cleaned, I still found some trash in the vehicle and dirt on the roof. So even though it was washed and somewhat detailed, you could tell it was a quick job to get the vehicle out the door. In all, I was happy with my visit because I feel I got an amazing deal on my vehicle and that is all that matters. The other stuff isn't as important, but I could easily see those issues being a problem with other shoppers.
JWARDLE90
5 de ago. de 2016
Sales people are harassing. No doesn't mean no with them no matter how many times you say it. I was bothered in the waiting area while waiting for my car to be fixed, I wasn't even in the sales area. Then when my car was finished and I got it almost home, I realized the lovely new chip in my windshield. When I called, I was told there was NO WAY the chipped window happened with them. Guess I must have dreamed that my windshield was in tact before I got there. The service man was reluctant but finally agreed to fix it. When it gets to that point I won't trade in my cobalt here if it were the last dealership on earth. Luckily there's better, safer cars and dealerships all over the place.
Happy Customer
5 de ago. de 2016
My husband and I were in the market for a new vehicle and a good friend of mine, told us about their experience at Sands Chevrolet and the AMAZING job Crystal Allen did with helping them 'make the magic happen' So, we popped in on a whim and we have been BLOWN AWAY with the effort, help, knowledge and patience (we had our 2 year old with us and Crystal did everything in her power INCLUDING holding our little one when he was doing what babies do best! Crystal explained it all step by step, she was so professional but, was super relaxed and to me, that makes all the difference! couldn't be happier!!!!
tkodell65
5 de ago. de 2016
I always have a good experience at Sands Surprise. Customer Service seems to be a priority. Probably will continue sending poeple to Sands.Thanks Ken!
WBMB1003
4 de ago. de 2016
Henry is a great service agent. He does what he needs to do to get the job done. Only guy I take my car too
wcamarena
4 de ago. de 2016
Special coupons were great savings and Bryan Gendrich was a very friendly Service Advisor. Turn around time for the work I had done to my vehicle was awesome.
AM
4 de ago. de 2016
Henry did a great job. Very pleasant and helpful, went out of his way to make sure everything went well. I will recommend to friends and family.
jonesreggie
4 de ago. de 2016
Very professional and great work. Erwin also sold a car to my wife. He made sure that we found a vehicle that we were happy with. Thank you
ADAMSSTEVENS89
4 de ago. de 2016
I took my 2007 Malibu in for some maintenance and had the pleasure to work with Ken. He was polite the whole way through and did anything and everything to make sure things were done right. His communication skills were awesome as he would call me with updates every so often. In the end I was a happy customer and will be going there from here on out.
jose1anselmo
4 de ago. de 2016
Fast and easy in and out fast . Best service I had I will recommend to family and friends. Awesome service . Best prize from any other dealer :) was satisfied .
ANDREWS3651
3 de ago. de 2016
I was professionally greeted by Henry, my assigned Service Writer, who answered all my questions and addressed all my concerns. I was guided to the waiting room where I waited for my car to be serviced. Luckily there was nothing wrong with the car. When the car was completed, Henry came and got me and went over what was done and handed me off to the cashier. Henry then walked me to my car. The personalized service was great.
dfsjdownie
3 de ago. de 2016
very happy with the car and the cars care so far. Very un-happy with the cars Btry .. 3RD in less than 2 years. What happens when I run out of warrenty?
kellibungert
3 de ago. de 2016
Sands Chevrolet ALWAYS takes great care of us. Our family has been going to Sands Chevrolet for sales and service for over 25 years - now that is satisfaction!
HAYSDONNA
3 de ago. de 2016
I took my vehicle in for service and while I was advised to consider additional things be done, I was not pressured in any way. My service was done in less time than I expected and so I had more time to run some other errands.
dbb.rvtour
3 de ago. de 2016
Oil change and tire rotation and car wash all done quickly. I can not stress the great service we have always received from Sands Chevrolet in Surprise.
cwestcott01
3 de ago. de 2016
Recently went in to buy a new car and the experience was quick and painless! I usually hate going in to buy new cars but Andrew was great, very quick, had everything ready and I was out with my new car within an hour!
BSCCLEVERS
2 de ago. de 2016
We went to get a new and use vehicle and Mack Johnson was very helpful and in getting us what we wanted. If I knew anyone that need a new car I would send them Mack way
SANDGK
2 de ago. de 2016
My Rep Henry Smith got me in on Saturday and promptly took care of my issue. He took the time to sit down and very professionally discussed other service needs that are coming up, explaining why they were needed. I appreciated the discussion.
Silverado owner
1 de ago. de 2016
Went in just to look and walked out with a new truck. Sales staff was very professional and friendly. Will be back in the future. Javier Garcia thanks for your time
Cowboy
1 de ago. de 2016
Great place to purchase a vehicle from. Fast friendly service. Thanks to Javier Garcia. Found me exactly what I looking for.
Dbacks fan
1 de ago. de 2016
Best customer service. Had a great experience with the purchase of my vehicle. Thanks Javier Garcia for helping us out.
WoodsyGF
1 de ago. de 2016
I went to Sands because I used to work with one of the Internet manager, Frank. When I arrived, he was not there, so Andrew helped me. He took the time to show me every option and explain how everything worked, but was not overly "technical" in his explanations. I am very happy with my new Tahoe, and would like to thank both Frank and Andrew for helping me throughout the entire process. I am a very satisfied customer!
blondie111g
1 de ago. de 2016
everyone is awesome they treat you with up most respect they don't bother you when you are walking around looking at vehicles they are willing to answer any questions you have
henryh.brown
1 de ago. de 2016
I arrived early and waited for service personnel. As soon as they opened I was greeted and explained my situation and even though I had no appointment was taken care of. While I waited I enjoyed the snacks available to all customers and took a quick nap. Not long after closing my eyes , I was awaken and escorted to my newly washed car and given a explanation of all things done. I am very ashamed that I cannot remember the service reps name for he took good care of me and listened to all I had to say. I certainly will find out his name and recommend all my friends to ask for him when visiting the service area.
GRUNZ95
1 de ago. de 2016
Henry is great !! He takes the time to explain the work that was done. He calls to give you an update on your vehicle. Answers questions without delay.
DJ46PEACHES
1 de ago. de 2016
Any time I have to have service done on my car, Matthew Morzella makes sure that everything is done and the car is clean and ready to go. This is the best service dept. I have ever been to. Thank you Matt!
PHXSLS
1 de ago. de 2016
This is by far the best service dept I have ever been to. This not my first visit. Have had 2 of our vehicles here over the last 5-6 months for service and have used same service advisor Robert Wolf. Robert is great. Doesn't leaving me hanging on he is prompt out the door to greet me and makes sure everything is done for my vehicle when I am ready for pick up. He makes sure I have a ride back home if I am not waiting in the lobby for my vehicle to be serviced. This service dept. is much closer than the one I had been going to for 15 yrs and this one brings me home. I lived outside of the (10 mile?) radius for the other dealership to bring me home and had to arrange for my husband to always pick me up. Don't know why I didn't try Sands sooner. Thanks for great service.
RDELANEY
1 de ago. de 2016
I felt that Denise Anderson went out of her way to take care of my needs . Thank you Denise for your patience with me . The service center does a great job .
GNAMITCH
1 de ago. de 2016
Victor Morales is a great service rep and is the reason I bring my vehicle to the dealership for service. The service he provides is second to none.
stephp361
1 de ago. de 2016
Since my last experience of losing my AC when we had 117 degree temps, I'm sensitive to it acting up again. So when the AC seemed to begin acting up again when it got really hot I took it in to Sands Chev. Henry and the technician did a thorough job of inspecting every part of the AC system, made a couple of adjustments and it's behaving like it should.Thanks Henry Smith!!
Cardinals Fan
31 de jul. de 2016
I came in looking at used trucks near closing, the staff at sands were more than accommodating, they went out of there way to help me find the perfect truck within my budget! A big thank you to Quentin, my salesman!
Horses4us
31 de jul. de 2016
I visited the dealership on a referral from my good friend. She said Sands and staff were friendly as fast, and to ask for Andrew in the internet sales. I had picked out a few cars, test drive, and was done and on my way in 2 hours. Fast time for a car dealership!
spartw
31 de jul. de 2016
I cannot say enough how good Mack is. He is patient and very professional. The overall experience Saturday July 23, 2016 was the best I have had with a car dealer. He is the reason we bought our 2015 Jeep Wrangler. Thank you againWilliam L. Spart
BRANDIBEAR15
31 de jul. de 2016
If it weren't for Bryan it would've been a 3. He showed me the best customer service by far. Absolutely best service man by far! So thank you to him.
Cruze Man
30 de jul. de 2016
I came in not knowing exactly what I wanted, however Quentin and Jason were able to put me on a great car that fit my budget perfectly! I wouldn't hesitate to recommend or buy another car there!!
Shantee24
30 de jul. de 2016
Great experience our service tech went above and beyond to keep us happy and safe. I can't say Thank you enough he got me back on the road and did it out of the kindness of his heart!
DCINADER
30 de jul. de 2016
I was in and out of there in very little time. the service was 5 star. The people very friendly. I will always go to Sands
Don
29 de jul. de 2016
I had a great experience buying my new Silverado from Quentin at sands, the customer service was amazing, and the entire process went very smoothly
RBANKSSR
29 de jul. de 2016
Jake was my service tech and as usual he took care of me very professionally and courteous. He treats you like family and he looks out for my best interest for my vehicle.
BKTORRES25
29 de jul. de 2016
Jean was our service advisor and we had her before too. She was able to get my our transmission fixed under a recall Sui we didn't have to pay anything. She was awesome this time and last time too.
CLevels
29 de jul. de 2016
My husband and I were in dire need of a new car. Nicholas Le Jander worked with us and was able to get us into a 2016 Chevy Equinox. We are so grateful and we'll be back when it's time for another vehicle. The Levels family thanks you!
lcaber45
28 de jul. de 2016
I purchased a used, certified Corvette. Staff was very efficient. As normal when trading in a vehicle, you never get what you think your trade is worth. None the less, a good experience and we got a car with only 630 miles on it and saved about $12K. The dealership has a good selection of Corvettes, old and new. Worth the drive.
MREYNOLD0
28 de jul. de 2016
SALESMAN MARK AND NICK DID A GREAT JOB. HE KNEW WHAT I HAD TO WORK WITH FINANCIALLY AND HE DID NOT PRESSURE ME INTO PURCHASING SOMETHING THAT I COULD NOT AFFORD
Thomas Christiansen
28 de jul. de 2016
The staff was friendly the sitting area was clean, my car was finished at the time they said it would take.I would recommend a return visit
reggielori
28 de jul. de 2016
My sales rep Erwin was very nice. He worked with me to give me the best deal possible. The reason I am only giving a 4 is because they put 6 inquiries on my credit report trying to get me the cheapest interest rate and I was not told that at the time.
cowbboy009
26 de jul. de 2016
I contacted the Service Department about a problem I was having with the Air Conditioner.The Service rep - Jake - was very responsive and had the car into the Shop quickly. They pinpointed the problem and cleared it up quickly.Very impressed with service at this Dealer.
BOBBILEE2
26 de jul. de 2016
My service at Sands Chevrolet - Surprise is always a good experience. Everything is explained to me about what my car may or may not need. Everyone is helpful and courteous.
KENMONROE49
26 de jul. de 2016
The service center was outstanding in fixing my Silverado 3500 Diesel. We had problems with the injectors and fuel pump. Jake and his crew did a superb job in getting it back in to good shape. Thank you very much!
jazzyp2004
26 de jul. de 2016
Took my car to get a oil change and the tires rotated. Took about 2 hours. I'm still trying to get my nephews $100 for referring me to Sand's Chevrolet, spoke to someone there and they said they would look into it. Haven't heard a thing from them.
AMAXTRAIN
26 de jul. de 2016
I spent a lot of time disguising my concerns with Brian Abbott about my Silverado and he was well informed and explained my concerns. He is very professional. After talking to him, when leaving, I didn'tfeel I was getting a bums rush.
PFHARTNETT
25 de jul. de 2016
Nick did an excellent job & I ended up with a new vehicle at the same monthly payment as the one I traded in. Only downside is how VERY long it actually takes to buy a vehicle.
seatheeend
25 de jul. de 2016
After several dealerships I should've known to go where i gone before no hassle great service and happine lthanks for your kindness God Bless sincerely Martin Christian Lond.
Johnny
23 de jul. de 2016
It was very easy to schedule the service at last minute and the service was as expected. They always make sure I am completely satisfied before I leave the dealership.
jimlizh
22 de jul. de 2016
Clean, friendly, communicative and the tire job was done on time while we relaxed in the beautiful guest waiting area. We were well attended to.
5DVYN5
22 de jul. de 2016
Went in to get my battery checked and changed. Great job and thank you! And thank you for also repairing the recall on my vehicle.
MYCHARBEAN
22 de jul. de 2016
I worked with Bryan and he made sure to list what was wrong with my car, so when we can, we will get them items fixed. Fast oil change.
craig4885
21 de jul. de 2016
First experience with the service dept.was great.In and out quickly and staff was very courteous. will continue to use Sands for my service needs.
Czar
21 de jul. de 2016
Great experience from Jean the service writer to Bob who took me home and picked me up the next day when the repair was completed. Took as much pain as they could out of a broke car experience!
WATTSY
21 de jul. de 2016
the experience was great. so great that i scheduled an additional service for next week. all were very courteous. thank you for all you do.
NICKIDEJ
21 de jul. de 2016
Rep was very helpful..He researched my warranty coverage and saved me a lot of money. When I go to the dealership, every one is very upbeat and so helpful. I always take my car to this dealership for anything it needs.
GARYM0
21 de jul. de 2016
I left a message and was called back within 30 min. to set up an appointment for the next day. She was able to look up what I needed to do for the recall and set me up with a service at the same time. Also when I came in the battery had went out so it needed to be changed at that time. I was completed in about 4 hours.
AZWOLVERINE57
21 de jul. de 2016
Paid for a service special that was to include a "free tank of gas". When I asked about premium gas for my SS Camaro I was told you only have regular 87 octane. The owners manual calls for premium as I'm sure it does for Corvettes so how do you not have premium gas?Randy
Kara
21 de jul. de 2016
I purchased a SUV from Doug Moore/Sands in July 2016. I was clear that I wanted a vehicle for towing. The vehicle they sold me did NOT have a tow package installed. The next day when I informed them of the problem they "bent over backward" to correct the problem and ended up doing a return/resell with a new vehicle that DID have the tow package installed.
REXCINDIECROSSLEY
21 de jul. de 2016
I took my 2016 Chevy Sonic in for it's first Free Pit Stop. After a 5200 - 6 week road trip, I informed the Service Scheduler that the Cruise Control (Installed at the Dealer) Wasn't working. I was unable to use the Cruise Control, during the entire 5200 mile trip. This was the main reason, I decided to trade in my 2013 Chevy Sonic, which wasn't equip with a Cruise Control. I informed him I did get a error code # 84. He said, he tested the Cruise Control at different Speeds from 65 to 80 miles an hour and it worked fine. I find it hard to believe Nothing could be done, I will just have to drive it until it repeats what it did and drive it back to the dealer, if I am Several Hundred miles away, as I was when I used it for the first time in New Mexico. Also I get the On-Star Report today and the 2 left tires have 37 pounds of air in them and to 2 rights tires have 38 pounds of air in them. I have put maybe 15 miles on the car since Pit Stop was completed. So much for their checking the Air pressure. I have hated ever buying this car from Sands Chevrolet every day since purchase date of May 4, 2016. I was treated wrong right from the start. They lied to me and lost my paperwork, for starters. I am telling everyone never to deal with Sand Chevrolet.
ctye
20 de jul. de 2016
I brought my truck in to have the Artic Blast refrigerant additive added to my truck. I was talking to MattMorzella and he said that he used in in his personal truck and additive made a difference. Matt and Victor Morales have been great service advisors with advice for my truck.
justin_g22
20 de jul. de 2016
I bought a Yellow 2016 Z06 Corvette with the help of LaDarl at Sands Chevrolet of Surprise. I was treated so well. Before this experience I would always buy or do things off what others wanted for me or to help someone else. This was my dream car that I found as a kid out of my brothers dream cars book. And I could have bought blue or white or nothing, and LaDarl and his friends and even management, they somehow either knew or just waited because I chose the car I wanted. I didn't sleep for two nights I was so excited, even getting up to appreciate the beautiful engineering of the best car ever made. I can't believe all I heard was it's all good just do what you want, I just want to make you happy. I told LaDarl Williams, "I'm actually... really really happy." Thanks Sands :D
32SKADOO
20 de jul. de 2016
price and service was excellent Bryan has always been a good service advisor enjoy looking at the cars on display in the showroom convenient to su for service
SLDT1
20 de jul. de 2016
All work was done well and on time, Robert took good care of me. I like the fact that I got a ride home and back as we only have one car
ELIZCARRILLO3
20 de jul. de 2016
I like the costumer service that was given ,they were able to get me in right away I had no problem every one was friendly.
V.ALVAREZ226
20 de jul. de 2016
Purchased a new car and they went above and beyond to find one that suited my needs. I would recommend my friends to visit Sands Chevy.
AZCOOKIEMAN1
19 de jul. de 2016
I went to Sands Chevrolet for a oil change and left in a new Chevrolet Equinos. Phillip Kraft asked if he could help me with anything after looking at a 2016 Equinos out on the lot. It was a no pressure experience.
julianicoleb
19 de jul. de 2016
Every time I need my vehicle serviced, I know it's in good hands at Sands Chevy. I always ask for Matt M. and am never disappointed in his wonderful customer service and professionalism. My Kia Sportage is always taken right in and is done in a timely manner. When I pick it up, not only is it serviced, but its been washed and vacuumed. I can't thank Matt enough for all the great things he does for me!
thompsonwm2011
18 de jul. de 2016
Oil change service and helpfulness of Jake was above expectation. Shop is convenient to our Surprise home. $12.95 oil change is fair, but always 50% more because of hidden charges which should be revealed in ad. "Bill
RVHERNAN
18 de jul. de 2016
Went in for oil change and radiator flush. Been coming here for quite some time now and Victor has always explained every procedure and how important it is for a good running vehicle. It is always a pleasure to come in and have my car serviced by you guys. I always leave with a smile. You -all have a good day and thanks...
wrfmanagement
15 de jul. de 2016
I am very familiar with cars, vehicle purchases and overall salesmanship. I visited a number of dealerships .to update myself with current vehicles, options and costs. When i arrived a Sands Chevrolet, I felt like I had been there and made friends a long time ago. This was my first visit to Sands. Tony Evasco, Sands Internet Manager and my salesman, answered all of my questions and offered additional information that I did not have. If Tony was not sure of how to answer any of my questions, he would find the correct answer rather than just winging-it with any answer. Bottom line: Excellent treatment at Sands Chevrolet, top notch professional & personal treatment from Tony Evasco, good vehicle pricing and a great 2016 Chevrolet Traverse.
MARVONTHEGO
14 de jul. de 2016
My service rep was very easy to understand and listened to my concern. My work was completed and I was out even in less time than I was told. Work completed. My service rep Jake, explained what work was done and had my car washed and ready.
GULBRANSON5
14 de jul. de 2016
I was dealt with courteously and professionally throughout my entire experience. The two gentleman who brought me back and forth to and from the dealership were wonderful. I was kept apprised of exactly what to do and what was going on throughout the process. I would definitely recommend if you want a quality dealership.
david_ilardi
14 de jul. de 2016
Customer Service was great. They explained everything to me in detail. I brought my car in for an oil change. They did a great job checking my car over.
MUNDY44
13 de jul. de 2016
Robert is the only service person that I will ever let near me or.my car at Sands. He is fair, professional and very courteous. I trust him 100% and feel confident that he will always be truthful in what services my car needs. As a senior citizen, I especially appreciate being treated with kindness.
TJREESEPHX
13 de jul. de 2016
Good job service was great. I would recommend this dealership to others. Ken was a good dude and took car of my vehicle ASAP so I could have it back by the end of the day
MPac
13 de jul. de 2016
My husband and I were looking for a good used vehicle. The staff at Sands Chevrolet in Surprise worked with us and made it work to our expectations. We worked with Doug Moore who was very professional, and made it a great experience for us. We will definitely be recommending this dealership and will consider to buy from them again. The car looks amazing and we got a great deal on it!
JSKONHOVDPE
13 de jul. de 2016
Service Advisor Jean (Surpise ) is friendly and very helpful! I will have work done with her again. She has dealt fairly and honestly with me in the past.
bugdude1
13 de jul. de 2016
i took my 2016 silverado in for a bed liner and the desert package.they did an outstanding job.they called me about 4 pm ask me if they could keep it over night to finish it in the morning,i didn't care.The next day all the work was done,they even filled the tank and washed it.Thank you guys you are great.
MTHRAEN1
13 de jul. de 2016
Brought my vehicle in for oil change and troubleshoot and repair inverter Also asked to have the body shop to give me an estimate for front bumper replacement They also asked me if I wanted a vehicle wash Oil change was completed Inverter was not repaired . They did work on it They did not provide a estimate for front bumper replacement They did not wash the vehicle They were to follow up on inverter repair and estimate One week later and I have heard from no one
PADTHAI22
13 de jul. de 2016
Nice waiting room. Friendly staff. Would come here again. Wish pricing was a bit better, but that's the dealership for you. Would like if the sales people were a little less aggressive when it came to telling them no you don't want to buy a car.
LUCAS.RODGERS38
13 de jul. de 2016
My wife and I experienced car troubles on the same day. I got in my car Friday morning to go to work, and my car wouldn't start. I took my wife's car to work, rolled her window down, then it wouldn't role back up.I called Sands on Saturday morning. I spoke with Brian Abbott, a service provider. I explained the issues to him. He explained the possible solutions and their costs to me. I asked him if he would repair my wife's car, even though it was not a Chevy. He said that would not be a problem. They were able to take both of my cars on that Saturday and provided me a loaner car for the time the cars were in the shop.I have always heard "don't take your car to the dealership. They will rip you off and charge you an arm and a leg". That was definitely not the case with Sands. They were able to beat the prices I found from everywhere else.I have bought all of my vehicles from Sands. I had already decided to buy from them for life. I have now decided to have them do all the work on my vehicles as well.
TRAXSIDEMX
12 de jul. de 2016
My wife brought in my truck for an oil change and was told one price and then when she went to pick it up the price was more. Then when she questioned why the difference the service guy blew up and rase his voice at her and threw the paper work at the girl at the counter making my wife feel very uncomfortable. Then when she needed a ride home he told her that it would be 2 hours. The gentleman that gave her a ride home was very nice to her and did not know why they told her it would be two hours as they had two drivers that day. Then the driver called my wife to find out if she needed a ride back. That was how she found out my truck was done. There was some resent recalls as well and when my wife asked about the trailer hitch one the service guy told her he had no idea what she was talking about so I don't know if these got looked at or fixed since he blew up at my wife and we tow a trailer alot. So as a manager of a major retailer I think this matter should be looked at and addressed. I think the guys name was victor. The girl at the counter told my wife she was a manager and gave my wife her direct line and told my wife that she would note the file that this guy would never help us again.Thank youMike Carpenter
RPATNODE
11 de jul. de 2016
I take my company-owned vehicle in for service. It is never a hassle and I am able to be comfortable and work wile they take care of my car. Matt in fleet is terrific! But the whole team is cheerful and helpful!
OxG1992
11 de jul. de 2016
This was my first vehicle servicing at a dealership and Jean in the service center was really nice and helpful with what was due for my truck. Quentin in sales was also really helpful and understanding.
imeenbusiness
11 de jul. de 2016
Not bad at all! Someone one actually came to the vehicle and let me know what I had to do next.My "assigned" agent was very friendly and not pushy at all. He actually let me know the ETA and came for me after the job was done.Thanks Sands Chevrolet!
Denise Ballard
9 de jul. de 2016
Robert Manganaro & Paul "Boston" were great to work with. Made buying my 2015 Malibu a stress free experience. I appreciate the extra effort from Juan in finance as well!Denise Ballard
elianabenton
8 de jul. de 2016
I had a 10am appointment and 3hrs later I left without my car being cleaned because I was tired of waiting. It shouldn't take 3 hrs when you have an appointment to get oil changed and radio checked for a recall part.
ARLENARNOLD69
8 de jul. de 2016
Made an appointment a week in advance. They got me in on day of appointment promptly. No high pressure pitch for services I didn't ask for,or need. Completed the requested service as promised and did a proper job. The only complaint I would voice is with the cashier. She was one of those individuals that had her nose in the air and acted as if my interruption to her morning by me wanting to pay my bill and go was a big inconvenience to her. She was so self absorbed in her smartphone and displaying her Hollywood wannabe fashion look that she was the most out of place individual in the building. You all know the type. So into herself that "me" the customer, was somehow an inconvenience to her morning.
CHYGY23
8 de jul. de 2016
Good prices and a great service advisor in Jake was in and out in less than 45 minutes, would recommend Sands Chevy in Surprise to anyone looking for a great experience.
usar5capt
7 de jul. de 2016
Ken Ashby was my service rep and greeted me upon my arrival. He noted my scheduled service and noted an additional issue that I wanted to be addressed during the service. He made sure I was signed up for the shuttle service and later called to inform me that my vehicle was ready for pick up. He also advised me that while preforming the tire rotation the service tech had found a screw in one of my tires. Ken was very polite and professional and a pleasure to work with.
MFLYNN01
7 de jul. de 2016
Everyone was courteous and friendly. Helpful advice was given to help me make an informed decision about the maintenance needs of my vehicle. Work was done within the time frame given to me.
LESQUEDA
7 de jul. de 2016
On point ,honest, polite, very pleasant. When I start looking for a new vehicle Sands chevrolet is my first stop definitely. Thank you again Ken Ashby.
RAY & JENNY TALACEK
7 de jul. de 2016
We met our Sales Consultant, BLAIR WILKES. He listened to what we wanted and he showed us several vehicles that fulfilled our wants. He was very knowledgeable about the different vehicles and their pro's and con's. After we decided, Blair made the rest of the process fast and pleasant. My wife and I were very impressed with how well we were treated. Absolutely, NO sales pressure!
SHELLEYTAYLORSPARK
7 de jul. de 2016
I cannot express to you how great the purchase of my new spark went! My sales professional Quentin was very knowledgeable, low pressure and a pleasure to talk to. I would not hesitate to by another car there!
MLBOYNTON
7 de jul. de 2016
Took my new Traverse in because my A?C went out in the rear of the SUV. They fixed the problem quickly & it has never been colder!!
salsaslinger
7 de jul. de 2016
The Internet team went above and beyond with making my car deal happen. We have already told several family and friends to go to them the next time they need a new car. Their customer service is top notch.Sincerely,Greg and Sharon Lucas
The Underwoods
6 de jul. de 2016
I somehow ended up with the best choice for me at a dealership. I am a master technician of automobiles, and hate pushy salesman type. Joel, Jaime, and his wife Marcela, are very personable, and informative as necessary. They gave us other options to try and accommodate us in different ways. Truly the best car buying experience for me.
MARILYN.WILBUR1972
6 de jul. de 2016
So my salesman Nicholas was really great. I really didn't feel like I was going to buy a car that day, but he took me out showed me dome vehicles and just let me decide what I wanted to do. No pressure or bs. He was straight forward with me. I told him my budget and what I needed in a car and he delivered. I wpuld definitely go back to him if I need another car. The whole place was great loved the ambiance of the place and loved how they yook car of me
Rebecca
6 de jul. de 2016
I worked with Rob Donlevy in internet sales and he was great. He really helped me get the right car. He made a very stressful experience stress free. I would recommend him to anyone looking for a car.
Ron99
6 de jul. de 2016
The purchase of my new truck was very pleasant. Everything went smoothly and quickly. Great people to work with. This is my second truck purchase from Sands Surprise.
celeya
6 de jul. de 2016
fast seem the people go out of there way to treat you right and keep you updated with the progress of your vehicle and how much it will cost
JONNPHOENIX
6 de jul. de 2016
We decided we needed a new car after our old Malibu blew the AC compressor. We found a car we liked (2014 Traverse) online and scheduled an appointment thru the website with Paul. We pulled in with our 15 month old daughter in tow expecting a looooong day. When we pulled in, the car was waiting for us at the curb. Took the car for a drive and loved it! It was exactly what we wanted. Negotiations took some time but when our daughter got fussy, Paul snatched her up and played with her while my wife and I had our discussion. I've had good and bad experiences when car shopping and this was one of the best. If you want a good experience, go to Sands and talk to the guys in the internet department. Paul's a rockstar!
SHANE76
6 de jul. de 2016
Once again, Jean and the Sands/Surprise Team really hit it out of the park! They did such a fantastic job on one car, I had to take another in just to make sure I wasn't dreaming! Ha! They had everything set up and shuttle waiting to get a ride home. I would highly recommend using their specials and services for tinting. I may find a way to get a third vehicle in before too long!
elsa.fund
5 de jul. de 2016
The car was not in the best conditions. I couldn't came back the next day to fixthe problem.When I did. I waited for so many hoursuntil one of the sellers came to meand asked me how to help me and he went to check and my car was done but they did not inform me. The excuse it was that they forgot that I was waiting.I am expecting on the mail my stament to pay for the car, my first payment and I did not receieve any statement.
dfan4evr
5 de jul. de 2016
Dealership could not even replace oil plug after an oil change properly. Will never go back again. Took an overall of three visits to get problem taken care of, & and the visit was only to have the truck serviced and an oil change.
WILLRUSTY05
4 de jul. de 2016
Excellent service in a timely manner and my service manager took care of everything. Even though I came in about 2:30 in the afternoon on a Saturday, my issue was still able to be dealt with
METOMPKIN
4 de jul. de 2016
The new Truck that I purchased was a basic truck. I mean very basic, for there is nothing special in it if I decided to trade or sell it. I mean nothing!! I was informed that it had On-Star, Pandora, XM Radio, and a bunch more. Be properly prepared when you look at a vehicle, make sure you see what the Salesman is saying. A Truck sold without a Tow Hich, Really!! Seating Capacity is for only 2 people, no jump seats. Radio is so basic it should have been an AM pushbutton type from the 50's. I do not have a Smart-Phone, so I do not get prerecorded music I enjoy. No DVD player. The little things that a vehicle can have, this basic truck doesn't. And remember that you will have to purchase Vehicle Insurance, so figure that in the price of the vehicle for what you can afford.Always see for yourself and make mental notes about what the salesman says the vehicle has and can do before purchase. I blame myself for not being diligent when purchasing this vehicle.
INSPROS4U
2 de jul. de 2016
I'm giving my experience at Sands Chevy service dept. a 5 star rating due to the hassle free, smooth, and probably most important in customer service these days, 'friendly & caring' process from start to finish. I brought my Tahoe in for a regular oil change service and 'estimate' on replacing my complete a/c system due to recent failure of the compressor. I was skeptical at first, this being a 'dealership' and all the negative experiences you hear about these days. Jean Jajou was the service rep that helped me and I have to say, this lady is one of the best service advisors I've ever worked with. She reminded me of the regularly scheduled maintenance that my vehicle was due for and the fact that living in Arizona makes it more critical to have it done on time etc. Making perfect sense, she gave me options to choose from. She said she'd also have the technicians check the a/c system and give an estimate on repairs or replacement if needed. Needing my car for at least a day, maybe longer, she provided a loaner car for the time and that process was equally as hassle free and smooth, thank you to 'Heather' helping with that! Jean called me later in the day to give me the diagnosis on the a/c system, and as expected, it needed to be replaced. She gave me a VERY competitive estimate as I had two other estimates from local repair shops. Sands was not the cheapest, or the most expensive, but they were hands down, the BEST 'value' for the money. The part they used were the best quality, best warrantied, and being a Chevy repair facility, I'm sure the technicians were the best choice to do the work. So, overall, I feel I received the 'best' value for the money I spent!
evelyn,brian and paul proud jeep owners
1 de jul. de 2016
I would not take my Colorado to anyone else but Victor at Sands in Surprise.He has always taken great care of my trucks. Brian B.
RHANNEMAN
1 de jul. de 2016
Sands did a transmission fluid exchange, nitrogen tire service and wash on my vehicle all in just 65 minutes from when I hit the service drive. So all of that work was done in under 1 hour!The cost for the work was very good and all of the staff very friendly.
DBANKS12
1 de jul. de 2016
Jean made my trip to Sands friendly and fast. She went over everything that the service center was going to work on in detail. I was called when my car was ready and Jean went over everything again and answered all of my questions. The service center did a great job because my car is running perfectly now. Thanks
FUNKWES
1 de jul. de 2016
Again, Sands Surprise service is the only reason to go to this dealer. Service advisor Ken is the man who bends over backwards to make sure his customer gets taken care of. If not for my steering wheel being off center after fixing a failed alignment competed by an alignment shop I would say this was a great experience. Now, if I actually were to mention to Ken, I'm more than positive that Ken would ensure it gets done. Thank you Ken for your efforts, you are the only reason Sands Surprsie is worth visiting.
john_jiffy
1 de jul. de 2016
Appointment at 315 quoted to be out in one hour, left at 445. I had to ask if my vehicle was done since it was sitting in the parking area for 25 minutes before anyone cashed me out.
Johnny
1 de jul. de 2016
Doug Moore, salesman, did a wonderful job making the buying experience so smooth. Most of the deal was completed over the phone. Upon arrival at the dealership, there were no surprises. A great person to work with along with Juan in financing.
GRUNZ95
1 de jul. de 2016
Was told by my advisor the service would take about an hpur. I decided to wait. Made an appointment and almost 3 hours,later I get my vehicle. If they would have done the alignment right the first time I would not have had to make another appointment. I purchased my last two vehicles there. I don't know if I'm going to have service fone here again.
Four Wheels
1 de jul. de 2016
Hands down, favorite dealership! Strayed away to Dodge in 2012, but quickly and specifically came back to Sands Chevy off of the 303. The customer service, staff, and care that this dealership has doent compare to other places :) This time around I'd like to give a big thanks to David (sales), Juan, and Bryan in service! It's always nice to see Matt and Oscar as well - thank you both for always being a big help as well!
ghull626
1 de jul. de 2016
Andrew's professionalism and courtesy made purchasing our Malibu such a pain free experience for me and my wife. I would definitely recommend Andrew and Sands Chevrolet to all my friends and family.
Hall
1 de jul. de 2016
Paul Muela is by far the best car salesman I've ever dealt with! Very honest and extremely helpful from beginning to end! Paul was more than happy to work with me. He made sure I was completely satisfied and true to his word. I strongly recommend using Paul to purchase your next vehicle! Thank you Paul for making this purchase the easiest ever.
dot_57
30 de jun. de 2016
Walking into the dealership everyone made me feel like family. So friendly and professional. The salesman Frank offered me water, soft drinks, chips, etc. They treat you like family and that's a plus.....
MDISH5
30 de jun. de 2016
New to area, and Ken made me feel so welcomed and I found him extremely helpful. I will definitely be back. Thank you Ken A
MARKJAMESFARRELL
30 de jun. de 2016
Went in to lease a car had a 25.00 test drive promo. Made the deal but they did not know how to complete the gift card through Amazon. Need to train staff better and honor your promo. Still waiting and it is digital.
HBoch95
30 de jun. de 2016
I leased a new Trax from Andrew. He was friendly and funny, and made the entire experience at the dealership pleasant. I would highly recommend working with him.
PatriciaM
29 de jun. de 2016
I want to say how much I appreciate the dealership and all the work they did. We purchased two vehicles from Andrew and Boston Paul and they were awesome. We really are happy!
LIVERMORE42
29 de jun. de 2016
Have had troubled service in the past, but great service this time. Problems were found and repaired in a timely manor. I think you guys have solved some of the problems I've had before.
Jojool
29 de jun. de 2016
We made a plan to go look for a new (used) car. Found the car we wanted, so emailed Sands. Got an email back from Boston. We made it very clear what our terms were, and we are so pleased that Boston was able to make it work for us. Usually, I look at buying a vehicle as worse than pulling teeth, but this experience was positive and we are very happy with the car and the deal. Boston is personable and explained everything very clearly.
C_GRAY024
29 de jun. de 2016
The people are super friendly. I dropped my car off for an oil change, I got a phone call when it was ready. When I went to pick up my car, they were kind enough to wash my car when I hadn't asked for it to be washed. I thought that was pretty sweet! Denise & Jake were kind souls that helped me.
croftrochelle
29 de jun. de 2016
I had such a great experience. Vinnie is by far one of the best salesmen I have ever worked with. Continue doing what you guys do! Thank you!
NOONEY0
28 de jun. de 2016
I had an appt for an oil change and tire rotation. That went just fine. Also, the compass was not working and they looked at that but were unable to figure out the reason so they had to download the computer info and send to GM. That took awhile, but despite the delay, the service was good.
RBBATESAZ
27 de jun. de 2016
I recently traded my 2013 Malibu for a 2016. this is my 3rd car from Sands and as always the service was great. My sales person was Felicity Karjo, a most knowledgeable and extremely professional and courteous staff,. I appreciated the way she addressed my concerns. She even brought the car to my home so I could look at it before going to dealership .....now that was so impressive and showed how much they appreciate my business. I will always buy from Sands and have urged family to check them out....especially Felicity!!
marye7292
27 de jun. de 2016
This is the last time I'm ripped off by the dealer. Twice now I've been charged for more than I need. This time I was talked into changing my transmission fluid. I have 11000+ miles on a 2 year old car. I understand transmission fluid should last til 60000 miles! I know it's preventative maintenance but I'm tired of paying 375 to 500 when I am serviced for an oil change and filter. I will now go to jiffy lube where they will also check out everything. I will use the dealer when I need something on warranty or I'm told I need to.
Mrs Traverse
27 de jun. de 2016
Thank you Sands we are very happy with our Traverse. Thanks to salesman Javier Garcia for being so patient with us. Best experience by far.
KELLYD3
26 de jun. de 2016
very nice, and Rob Donlevy was very knowledgeable, we will be back. We also appreciate the the speed that they got us in and out. Sean Disney did a great job also.
32SKADOO
25 de jun. de 2016
We worked with David Gonzales again and had great experience . Treated us with warmth and respect. Our sales advisor was great too. Explained all questions.
ROYTHOMSON
24 de jun. de 2016
I purchased a new vehicle from Sands Chevrolet Surprise working with the salesman Frank LaRosa was a pleasant experience. I would recommend Frank, if you're looking to buy he was very helpful.The finance department however was a different story,the finance department offered me financing at a higher interest rate at first,then offered a much lower rate only if I took the warranty with the purchase. Not real happy about the warranty issue but prefer the lower rate.
SCROUNGE15131
24 de jun. de 2016
Working with Jake is great, he treats all of my family with kindness and always explains everything to us. I keep bringing my cars (3) to Sands becauseI trust Jake and know he will take good care of us. As long as Jake is therewe will bring our cars to Sands.
SAMMENDSLEY
24 de jun. de 2016
Took my vehicle here after a bad experience elsewhere, Jean is AMAZING! Best customer service too! Won't take my vehicle anywhere else now for service!
RKSPOTS
24 de jun. de 2016
I've been buying new cars for more than 50 years. I just purchased my fourth one from Sands Chevrolet. Past experience with them has been great but this was the best. The sales person was a breeze to work with. Quick negotiation and a no hassle experience from beginning to end. I highly recommend them.
espinoza.yadb
24 de jun. de 2016
Everyone was helpful and took their time to help. Best customer service experience. Did not feel rushed thru any paperwork. Everything was explained in detail.
TERETUCKER
23 de jun. de 2016
Everyone was great...from Brian (my service adviser) to everyone I spoke with. Thank you for the fantastic job. I would definitely refer friends and family to you.
elcross6
23 de jun. de 2016
very pleased with all areas Ken was a great service man the office was very clean the bathrooms were very clean sales people are great
OLDGUN64
23 de jun. de 2016
They had truck for 2 days, did repairs, I picked up truck, ck light started going on and off, half way home, I LIVE A DISTANCE FROM THIS DEALER, had to continue home, called the next day, talked to Brian G, he could not tell me how the truck was released with a problem still existing. WHO PAYS FOR THE GAS TO COME BACK AND HOME A 2ND TIME??????
Nikki L
23 de jun. de 2016
I love my car that I got through Doug Moore. It's a Siren Red 2016 Equinox. First new car in such a long time. Worth the wait! The whole team was great! Doug helped me pick my car, giving me choices of color and equipment. I fell in love with the red!
JESSICARIVERA004
23 de jun. de 2016
I work with Bryan G. Every time I go here and he is by far the best representing I've dealt with here!
discountdaaaaablecheck
23 de jun. de 2016
Jake was great! The whole team was very helpful from start to finish. The whole appt didn't take long and I enjoyed waiting and talking to everyone.
NABERTS86
23 de jun. de 2016
I took my vehicle in for general servicing and a transmission issue. The staff was very friendly and personable. They let me know exactly how long the repair would take and what was entails in the repair. They offered me a ride home and a ride back to the dealership when the repair was complete. Very satisfied with the work completed as well as the profionalism of everyone there.
martinezaz
23 de jun. de 2016
Jean in the service department was fantastic! She was concise yet informative. Easy to work with and kept me informed at all times on my vehicle status. I was greeted immediately upon entry and my vehicle was lined up ready to go when I arrived for pick up. No waiting for them to pull my car from the back lot. Very refreshing experience!
MARIAFLORESM
22 de jun. de 2016
My car was service with in the time that the customer service representative pointed out. The place is nice and clean and everybody in there are very nice and courteous
MTNHORSE
22 de jun. de 2016
I brought my car in for routine servicing. The car was received on time and it was completed in minimal time. The car was returned to me clean. I consider it to be a sign of a good business when the vehicle is returned to the customer cleaner than when it was received.
DESERTVIEW2010
21 de jun. de 2016
From the moment my Service Adviser (Jean) met me at the door, until my service work was completed, I was treated professionally and with respect. The service diagnostic process was complete and identified the source of my problem as well as a few recommended options that were appropriate for the age and mileage of my vehicle.The work required would take two days; Jean offered a loaner and contacted me promptly when the work was scheduled for completion. The work was actually completed ahead of schedule and I was able to discuss the repair with the technician (Bill) that did the job. All of my questions were patiently answered and I left confident in the quality of the workmanship.I would certainly recommend this service center, without hesitation.
JESSE.HOOVER
20 de jun. de 2016
I was greeted fast and friendly. He addressed all my concerns, and then asked if there was anything else he could do for me. The work was finished in the time he gave me and everything seems to be good!
BAMOST
20 de jun. de 2016
Our thanks to Steve Bullock & Matt Morzella for the help in getting our Impala serviced.WE had a last minute family issue that forced us to change our schedule of servicing our Impala. I called Steve & Matt after hours and they responded to my situation within minutes,'They made provisions for a loaner vehicle so we could take care of our family issues & we were still able to get our Impala serviced.This is above and beyond in the realm of customer service.It is indeed a rare commodity in today's society.This separates Sands from other dealerships in the way they treat their customers.Thank you again, Steve & Matt.
azkitty
20 de jun. de 2016
Brought in my 2016 Colorado to have Tonneau cover installed. Was scheduled to take three hours. FOUR hours later, I was sent home via shuttle. A part was damaged and they would have a new one later in the day. The three hour job turned into an overnight deal. Apparently, the person working on my vehicle doesn't normally work on those things. He was a "Heavy Duty" tech. My only complaint is that they should have noticed the damaged part early on and taken action then. Just the one glitch..otherwise fine.My service tech was most accommodating and kind. Also, Bob--the shuttle driver was great!
dcshipp
20 de jun. de 2016
Typical, I made appt. for the first service for my 2016 Chevy sonic. Tire rotation and oil change took one and a half hour. Seemed excessive. Signed papers for work service,but did not get copy, other than oil change and tire rotation.
Speed Demon
19 de jun. de 2016
Had a few questions on the 2016 Camaro. The sales guy helped me out with a lot of the new features on the 6th. generation. Test drove the RS and I was blown away. There was no pressure to buy and I made a new friend.
goodtimes
19 de jun. de 2016
Was able to trade my p.o.s. in for a new car. Eli was very patient with us, and got us into a car that fit our price point. Had a great experience and a beautiful dealership.
Hunter
19 de jun. de 2016
Pulled onto the lot in my truck, just was looking around to see what was outside. Had a few questions and a salesman rolled up on a cart and asked if he could help us out. The gentleman was very helpful with our questions and showing us the vehicle. When we are ready to buy I will definitely purchase from this dealership.
Rebeca D.
19 de jun. de 2016
Went into dealership on a mailer flyer. A sales representative by the name of Eli helped me out, A very helpful guy who was truly patient with my questions and listened to my needs. Was able to get me into a new 2016 Malibu at a monthly payment that I was very happy with. Highly recommend Sands Chevrolet Surprise to my family and friends.
ryan molder
19 de jun. de 2016
bought alot of cars from Sands and Rob Donlevy. This one makes number 7, will keep coming.
UNIQUNES2013
18 de jun. de 2016
The service I received was superb! Robert has great customer service skills. He made sure I had a rental while my car was being serviced and kept me up-to-date on the status of my car.
g_grits
17 de jun. de 2016
The service department is great. I would recommend anyone here. There very friendly. He took very good care of my car. I would trust him again.
APATERNO
17 de jun. de 2016
The service techs are very sloppy worth their work. Every time I bring my vehicle in for work, something goes wrong and I end up being without a vehicle for at least 2 days. If it wasn't for the great service that Matt my service advisor provides, I wouldn't bring any business to this dealership. My last 3 experiences have been horrible!!!
ANGCOR02
17 de jun. de 2016
Steve made sure I had a loaner and my vehicle was taken care of in a timely fashion. Very courteous and straight forward! Thanks again!
Steve Widomski
17 de jun. de 2016
Concerns were addressed. No hassle. Free donuts....:-) I don't understand why GM allows air conditioning to operate when the RADIO information display calls out for the AC mode being off but still operates the clutch in recirculation mode and only when it's on the center vents. The amber light is off and display reads AC off. This is not true for other GM models not dated in 2014. I think GM needs to address this and correct it. I have a 2014 Silverado and we compared the AC controls to a Silverado 2016. They didn't operate the same. 2016 actually shuts off the AC where the 2014 doesn't. I was told GM made this change in 2015..Question is why? My AC will run in the winter when it's supposed to be off. Also there's no documentation in the owners manual regarding this. In fact is shows that the AC unit should be off. I would like a GM engineer that's familiar with this issue or has there hand in the programming of the plc to contact me. (623) 703-2950 Steve Widomski (recall program)
ABOYD
17 de jun. de 2016
My service rep. Ken had diagnosed the problem and had it fixed within a matter of days since the parts were special order. He even covered an oil change due to a misunderstanding on the original write-up. Fair and honest representation.
BEARSBULLS4
17 de jun. de 2016
Staff is friendly and fast service. Everyone knew what they were doing. Nice having compliments in gallery as well. Definitely coming back after so many of you helped with questions and needs. Thanks again!
PAULENRIQUEZ
16 de jun. de 2016
I had a service done that I had heard of before but thought it would be a lot more expensive.. The service was done and there was a little problem with the way the car ran after.. I took it back and they took care of it right away and now it's running great!!
TOMMYBARILLA
16 de jun. de 2016
Once I realized the used tundra on the lot was more then a new chevy I went over to toyota and bought one. Sands sold me a silverado 3 years ago and I was upside down on it. Did sands make a deal work with me ? NO but toyota did and they hold value better and come with more standard options. I'm done with sands chevrolet.
STINGY1956
16 de jun. de 2016
There was some confusion about what exactly was to be done, and Robert took care of the problem instantly. Plus he said to take the truck back if the leak continued.
Bonnie Rojas
15 de jun. de 2016
I brought my car in on a Monday morning without an appointment because by breaks started doing weird things on Sunday. They were able to get me right in and had my car fixed and back to me before the end of the day. They even provided a shuttle home and back so I would not have to wait for hours while they fixed the problem. Thanks!
ANGILA_MOURET
15 de jun. de 2016
Matt Morzella is the absolute best. Dealing with auto maintenance of any kind is never enjoyable for a woman, Matt makes my visits smooth and worry free. I am always well taken care of and Matt and the service team exceeds expectations every time.
JMAC726
15 de jun. de 2016
was informed i needed brake fluid changed and transmission fluid change,was a little mad at the fact i brought the car in at 48,000 miles and the brake fluid and transmission fluid did not need attention so i bring the car in at 51,000 miles and all of a sudden i need both fluid changes for immediate attention this is wrong and if so i should get a considerable discount on both changes since this is not my fault. i would like something done about this!!!!!thank you joe macaluso
scarr01
15 de jun. de 2016
Staff is always so accommodating and my service manager, Matt, is amazing and advises of any specific needs my truck may have received needed, thank you
bugdude1
14 de jun. de 2016
I just bought a new Silverado truck from sands.I love this truck ,i had a 2015 silverado but it was a single cab. This one is a double cab and it is like a difference of day and night. Thank you Eli for pointing out that i could drive this one for just a few dollars more.
prescottlarry
14 de jun. de 2016
The sales experience of actually driving a Corvette prior to making a decision to even purchasing a new Corvette was outstanding. Tony Evasco did a great job of covering all of the features of the Corvette before and during our drive.The actual process of negotiating the purchase price was very quick and painless by dealing with the Director of Internet Sales over the phone...great guy.They quoted me additional parts (rear spoiler and badging) that Henry, the service manager, had his team install at a fair price.I would definitely recommend Sands Chevrolet.
azkitty
14 de jun. de 2016
After two unpleasant experiences a few years ago, I vowed not to return to Sands. My decision changed based on the recommendation of a neighbor who had recently purchased from Sands and was thrilled. After going to another dealer and doing some online shopping, I decided to give Sands a try once more. Thrilled with the experience, the personnel, and the whole deal. No more vulture high pressure to buy buy buy NOW! Sands gave me a good deal on the new vehicle and a good price for my trade in. I do my research and knew what it was worth. All in all, this was a positive and happy experience. In and out within just over two hours. Thanks, Joey.
HSWID1
14 de jun. de 2016
VERY FRIENDLY, KEN GREETED ME AND TOLD ME THE CAR WOULD BE READY AT A CERTAIN TIME. KEN CAME TO THE WAITING AREA TO GET ME EVEN BEFORE THE TIME HE QUOTED. EXCELLENT SERVICE AND PERSONNEL, CLEAN WAITING AREA. I WILL BE BACK..........
NAVYDOGS
14 de jun. de 2016
I brought my vehicle in for a recall issue the service writer met me in the drive and immediately took care of me. He advised me that it would be approximately 1-2 hours. I explained to him the sooner the better since I worked at night and didn't get a whole lot of sleep. Approximately 45 minutes later my vehicle was ready. Great service advisor I would recommend him to anyone
JCLIFFORD
14 de jun. de 2016
Jean Jajou & Mike Laramee are GREAT! When your vehicle needs service, these fine folks remove any anxiety due to their professionalism, cheerful demeanor, and thorough customer satisfaction! Well done, I'm very pleased.
markline2012
14 de jun. de 2016
When I pulled up,they seemed suprised,when I said I had an appointment. Of course I made one.it was very busy, took longer than the last visit. After two hours I checked on the progress, saw my key at the desk and was glad everything was done. It was ok,I will be back!
SUZYBASS102260
14 de jun. de 2016
Our salesman Erin was great. Very low key and helpful. He didn't try to pressure us into anything. He was very pleasant to work with. Finance was a bad experience. They try to force you to purchase all these extra warranties etc. Didn't appreciate their hard ball tactics!
CAROLLSWINNEY
13 de jun. de 2016
I went in for ordinary recall work and was amazed to learn that my wheels were out of line....it was fixed along with th recall issue in a very short time. I appreciate the kindness and professionalism of sands and will continue to do business with them, confident that they are serving me well.
BRUCEFAM2000
13 de jun. de 2016
Love this place..all sales men are so helpful..Blair did a great job.. I will definitely tell all my friends about sins being a friendly place to do business
SIENICKIB
11 de jun. de 2016
Jake is a great service guy he always takes care of me and my family with anything we need he is friendly and professional passes and service u don't need
TWINKIEWALSH
10 de jun. de 2016
Everyone dreads going to a dealership for repairs, I am one of them. My visit was for a recall issue with my Hummer H3. I also knew that I was due for my 90 day service and that I might have other maintenance and issues, so I had prepared myself for a pricey bill. I had never been to this dealership before, but it was the closest to my home, which is why I picked it. Jean answered the phone and was my service consultant. She is good at what she does. She is very personable, I liked her from the start and even though my final bill was exceedingly more than I expected, I felt that Jean applied all the discounts and coupons that she could, and I know she saved me hundreds of dollars off the retail price of the service performed. She informed me of everything, there were no surprises and I enjoyed working with her. As far as the service to my vehicle. That is all under the hood and time will tell if everything keeps working well, but I have no complaints yet.Thank you Jean. You Rock!
stephp361
10 de jun. de 2016
My AC stopped blowing cold air during the recent record breaking weather. Henry Smith, as usual, did an outstanding job of checking bulletins and found the right GM bulletin. The Technician did an excellent job of repairing the problem and I now have beautiful cold air.Thank you Henry and staff
donrcox
10 de jun. de 2016
Jake took very good care of my service.I was in and out in scheduled time (1 & 1/2 hoursfor radio recall.Thanks for washing my auto Gteat customer PR.Don Cox
popeyepower96
10 de jun. de 2016
They were very friendly, listened to what I needed done, weren't pushy on trying to sale me services I didn't want. Great service
GEORGELFISHER
10 de jun. de 2016
Outstanding, professional, and courteous service. Matt always covers everything in great detail. Any questions that I may have had about my vehicles or service required have been answered by Matt. He is a great addition to the Sands Family! I bought my first Chevy 4X4 from Sands Chevrolet in December of 1976 and always come back to Sands for the great service!
lilly0
9 de jun. de 2016
I was given top rate care. Jean had all the answers to my concerns about my Sonic. The battery had died, they also did a oil at filter change and even took care of the recall on my radio.
RGHARDYJR
9 de jun. de 2016
Professional and courteous service. Happy with everything. I look forward to buying my new ZO6 at Sands Chevrolet in Surprise. I might purchase a 2017 ZL1 Camaro instead.
Eric C
9 de jun. de 2016
The sales team definitely made sure I was completely satisfied with the vehicle I was looking for. They answered all my questions and if they didn't know the answer they were very prompt with fiding it.
Djlester81
9 de jun. de 2016
The replace of my AC Discharge hose which cost $133 was incorrect. Upon taking it to my mechanic within 15 mins he had it diagnosed to an o ring which cost me $6.
SLDT1
9 de jun. de 2016
When it came time to get the car we were at a dinner and they dropped off the car in our drive so we could have are dinner with friends. This is great!Don Trenda
PNJ
9 de jun. de 2016
Victor Morales is our service specialist. Everytime we come in for service he treats us like VIP! When I buy a car the service department is most important to us. Thanks Victor!
cruze13
9 de jun. de 2016
Sands Chevy in Surprise did a phenomenal job of servicing my Chevy Cruze and getting me back out on the road. All associates at Sands Chevy in Surprise were courteous and very professional. Thank you Sands!
PIPER5453W
9 de jun. de 2016
I am from Pennsylvania and needed service on my truck Jean was very accommodating prompt and friendly I would not hasitate to come back again!
dlk918
9 de jun. de 2016
Sands Chevrolet made buying my new car a breeze. The management and sales team were the friendliness I have ever encountered. I would highly recommend this dealership to all my family and friends. Thank you so much!
PFWOLEY
8 de jun. de 2016
Jake handled the visit well, and provided a loaner vehicle when diagnostics of DTCs was taking longer that expected. Fuel system cleaning cost seems a little high to me.
HUNTIMERB
8 de jun. de 2016
My recent oil change and tire rotation visit was awesome. Ken was friendly, professional, and knowledgeable. I felt i was in good hands and I will return.
david_ilardi
8 de jun. de 2016
I thought Frank did a great job I did not feel pressured into buying my car. I told him the first day I was just looking he was fine with that. I would buy another car at Sands.
DAYBREAKER
7 de jun. de 2016
I get excellent service every time I use your service. I'm also provided a loaner vehicle or a courtesy ride. Very professional staff and excellent people to do business with. I would highly recommend your service.
KELLIEAJA
7 de jun. de 2016
I recently purchase a 2016 Silverado extended cab from Sand's Chevrolet, per invitation. This is my 2nd purchase in as many years, my 1st also being a Silverado . I'm happy with Sands and because they followed up with me after 12 months, I'm now driving a new truck with lower payments each month. I feel comfortable recommending Sand's to friends and family alike.
RPE1
7 de jun. de 2016
I think two hours for an oil change and and a wash is exsessive. I also didn't appreciate no one telling me where I could find my car or the changing of the position of the drivers seat. I'm six feet tall and there was no reason to move my seat. Did like the fact that I didn't have to wait long for someone to come out and take my information so I could go inside and wait for my car.
bg2826bg
7 de jun. de 2016
Stopped in for a little eye candy and after being greeted by salesman Frank La Rosa and after he answered all our questions he made it comfortable to go home and think if we wanted to purchase our new vehicle now or later.. Obviously with Frank and his team we are driving our new camaro..
customer
7 de jun. de 2016
salesman Tony Evasco was willing to listen to what we wanted in a truck and showed us only vehicles that fit our requests. excellent service
GRETADANE3
7 de jun. de 2016
good service from both sales and finance. the deal was made easy. any longer than what was said is meaningfull and waiste of my time
jfree2122
7 de jun. de 2016
I've been to this service department several times as I live right around the corner. I will be driving to one of the other Chevrolet service centers from now on. The service advisors here are a joke. How do these guys even stay open? They don't listen to the complaint. They interrupt you over and over. They called me a liar when I suggested they out-source a repair that they are not able to fix. Robert said "I've been doing this for 25 years and I've never seen that". I've worked at dealerships for a total of about 5-6 years and we did it all the time. I called other dealerships and they said they do it as well. This particular problem is my door panels are rattling very bad from my music. Stock Bose stereo. They verified the rattles then said that it is the window switch but they won't replace them cause the new ones will do the same thing. Kidding me!? On top of that, I have to take my truck back in after they "serviced" it because they forgot to reset the tire sensors..... Again! This is just from my last visit. I could go on. Already spoke with Juan at the Glendale location and he is taking care of me. Shuttle kid was nice but DO NOT TRUST THESE PEOPLE WITH YOUR AUTO SERVICE NEEDS. I called and left TWO messages for Steve (serv manager). Never got a return phone call. Done with these guys.
EWAYNE8390
6 de jun. de 2016
After I purchased my new Colorado I noticed the spare was 16in while the other tires were 17in . I do a lot of hunting and when offroad and flatten a tire the smaller spare could possibly ruin the 4x4 pts. all I wanted was a spare tire the same size. Dealer told me he didn't have anything to trade me. I have purchased 3 other trucks from Sands with no problems of any kind. That was why I kept coming back. Not any more.
cowbboy009
6 de jun. de 2016
Sales rep exhibited a professional and courteous manner in dealing with us. We were impressed with his knowledge of the model. Great driving car that handles safely.
BUCKEYEAZ
6 de jun. de 2016
Scheduled dealer for warranty work, Only time I ever visit a dealer, use local mechanic for everything else. After the service and attention that Jean gave me I was impressed enough to authorize $2,000 of "other" work that needed to be done on my 2011 Traverse. So far I am very pleased and will probably continue to break my rule of not going to a dealer for mechanic work... Good job Jean.
JLOP88
6 de jun. de 2016
We have purchased many vehicles from Sands Chevrolet. We are always treated very good when we are there. Jerry and all his employees are always helpful. They will have a customer for a long time.
RLOYA38
6 de jun. de 2016
First time visiting the dealership, came in for an oil change & maintenance on my Silverado. Very clean facility & very friendly staff. They did what they said they were going to do & I was in and out in a timely manner and they even washed my vehicle! Thank you -Rene
BGUTHIER
6 de jun. de 2016
The ease of making an appointment, greeted immediately upon arrival, friendliness of service rep, complete explanation of areas requiring service, phone follow-up explaining service needed & said cost. Timelines of repairs.
Jack O
6 de jun. de 2016
I called to schedule an oil change thinking it was too late on a Friday morning, but my service advisor Jean J. was able to recommend a time that afternoon! When I arrived she met me and I explained what I wanted. She covered the service recommendations that should be performed and when I asked how much longer that might take she said I'd be out in 2 hours. I thought this was fantastic so had the oil change, 3 part Fuel System service and the tires rotated. Jean came to the customer lounge area 30 minutes ahead of time to say everything was done and the car washed. Wow! I was impressed. Jean also looked at my tires and assured me they were in good shape for the coming Phoenix summer and even showed me where to check for the wear indicators in the tread. No previous advisor has done all this for me. I really appreciate Jean going the extra mile and the work done by the mechanics in a very timely fashion. Great Job Everyone!
BIGM0
5 de jun. de 2016
I had a great experience . Everyone was very nice and work with me on the price . All work was performed in a timely matter . I will be back to purchase a carThanks Ethel McIntosh
NICOLE.ORR80
4 de jun. de 2016
Kinda sucks I ended up paying over $80 for a $10 gas cap. But they charged me a good price for transmission flush. It's close to home, and I trust them so I'll be back.
glenna.geist
3 de jun. de 2016
Following my new purchase the lender made contact demanding to know where I'm teaching. Thanks Sands sales you really did me one wonderful favor. .
susannordstrom
3 de jun. de 2016
Boston Paul was great...a no xxxxxxxx, no sales-pitch kind of guy!!!need seat covers but they don't carry....yet....not sure why...the spark has been in existance for 5 years
amaturani
3 de jun. de 2016
Took my 2015 Colorado in for regular service, my service adviser Ken Ashby meet me in a timely manner got my truck in service and was completed quickly and correctly, kept me informed on when it would be completed and another service well done, these are great guys and deserve some good words, Thank you Sands Chevrolet....
CHAMBERSB13
3 de jun. de 2016
They got me right in, we're kind and professional. I was in and out in 20 mins with my vehicle issue fixed. Thank you
jwcorbet
2 de jun. de 2016
I came in for regular maintenance and a minor recall I just received. They found 2 other recalls that needed attention. They took car of everything and I was out the door in 3 hrs with a car wash. Excellent!
REVERETT746
2 de jun. de 2016
Sands does an excellent job. Thanks. Very friendly, and the location is convenient. I receive coupons in the mail and can use them on my Kia also.
Kenneth Hakey
2 de jun. de 2016
Took the camaro in for an oil change and was treated fairly when I found out other work had to be done. Jake gave a discount when he could.
markers
2 de jun. de 2016
I was referred by family and worked with Rob, one of their senior most sales reps. I was apprehensive to say the least as my credit was less than perfect and there was a bankruptcy in my recent past. To further complicate matters, I had just started a new job and it was at a lower income rate than my previous positions. In many ways, I was starting over and considered a first time buyer. I was stressed out as I had to sell a 20 year old car with 170K miles in order to secure some down payment monies. With Rob's help, I was able to buy a 2014 Kia Sorento that was certified pre owned and had low miles. The entire process on a Holiday weekend took less than 3 hours. I was amazed at the personal warmth and compassion that was shown to me. You would have thought I was buying a new Vette. I am beyond grateful for the help Rob and this dealership have given me. It was a fantastic experience. Actually fun and exciting. None of the car buying horror stories. Personally and professionally it was a true pleasure and joy doing business with Sands. Thanks Rob! Thanks Sands! All the best!M
Jim S.
1 de jun. de 2016
Paul Muela is one of the most friendly people I ever had to buy a vehicle from. He works very hard at getting you the most complete answers to your questions. He continues those efforts even after you have bought the vehicle. I will definitely buy my next vehicle from Sands Chevrolet of Surprise as long as Paul is working there. I would suggest anyone purchasing a vehicle to see Paul Muela at Sands Chevrolet of Surprise and give him a chance to work with you. I will definitely send anyone I know to him.
Mrs. MK
1 de jun. de 2016
We recently purchased a vehicle from Sands Chevrolet of Surprise and had a great experience with our salesperson, Paul Muela. We weren't sure what vehicle we were going to buy when we starting looking but Paul listened to us and wanted to make sure that the vehicle we purchased met our needs. He is professional, courteous and just a great guy to work with. We would definitely recommend him to anyone who is looking to buy a car. After we purchased the car, he spent a good deal of time going over all the options, helping us get our phones set up with the Blue Tooth, etc.
John
1 de jun. de 2016
Our experience at Sands Chevrolet of Surprise was great! Paul Muela was very friendly and made us feel at home. I would recommend Paul to anybody looking to buy a car.
TXPAINTHORSE
1 de jun. de 2016
I talked to Jean on the phone and she is the most impressive, helpful, informative customer service person I have every talked to. When I brought my Equinox in, she met me and gave me further information which was great! I have never spoken to any customer service rep in any capacity as your employee, Jean. I cannot say enough about my experience.
LUVDBYWF
1 de jun. de 2016
I just purchased a new 2015 Silverado. The truck had sat on the lot for some time and the chrome running boards had some tarnish that the detailed could not get off. The service department changed out the running boards and they look nice. The service writer called me and told me the truck was finished and they also washed it. I picked up the truck late, almost closing. Surprised to say the boards looked nice but the truck was still very dirty. They did not wash it. No problem except they said they did.
frankiebro2003
1 de jun. de 2016
Brought my truck in for a water leak, found out it was a defect in a weld on the radiator. I dropped the truck off first thing in the morning and had it back by 4 PM on the same day.
bigj0876
1 de jun. de 2016
My sales rep Joey stated that the remote start to the car I bought would work before I left. It did not... and after a return trip to get it resolved he made the comment that he was not sure if that was covered under the Recon after the sale. The service manager was very friendly, but was not happy that the sales rep did not tell him I was coming in and had limited time to get the work performed. As of now my remote start still does not work, and I have to take it to a different dealer to get resolved.
comico120
1 de jun. de 2016
Was working with Paul who was great. Had a great deal lined up and was willing to drive all day to get the car. Then Tony Evasco steps in and it went to dirt. Terrible communication and no consideration for the customer. After a week of being run around I find out they hadn't recieved my check which I was told to send so I couldn't get my car. I told them to send it right back when they got it, I was done being run around. They didn't even try to fix the situation, just said okay. That car is still rotting on their books today. Buy a car from anyone but these guys, you're better off.
Mrs. H
31 de may. de 2016
Paul Muela, service was outstanding. These folks are always so professional. Even when dealing with an irate customer as I once was, they still treated me with respect, others could learn from this group. Great job!
MJ
31 de may. de 2016
I like the fact that it was not a hard sell relationship. Paul Muela (salesperson) did not push, but gave me every opportunity to ask questions. Was very patient, as were they all. I would return in the future to this dealership.
Henry
31 de may. de 2016
Paul Muela was very good at what he does as a salesman also a very people person ! We will recommend him to my friends looking to buy a vehicle !
DONLINPRICE
31 de may. de 2016
The work was done and the phone call was on time. They even washed my car for me. Everybody was kind and curteous. Thanks again Sands.
Susan Parker
31 de may. de 2016
We had a great experience when we bought our truck. Rob and Josh showed us many trucks to choose from. We found "The One" . We are very happy with our new truck and very thankful for all the kindness and patience given to us.
ED J RAMIREZ
31 de may. de 2016
Tony and Saun were probably the best salesman I've ever worked with. They worked so hard to get me a deal that best suited me and for that I have very grateful and happy to own my first chevy truck! I would definitely recommend Sands Chevy and Tony to all my friends and co-workers. Sands is very fortunate to have two outstanding people represent their dealership.
mamamurph29
31 de may. de 2016
The wait was too long for an oil change, the service rep lied to me. I was told the truck was washed, was specifically asked if I wanted it washed and it ABSOLUTELY WAS NOT WASHED...That was very disappointing for a first visit. It certainly did not leave me with a good taste of the service center.
KatLorraine17
31 de may. de 2016
All of the staff were nice. I worked with Joey Kennedy and he was so nice and made the whole process much easier than anticipated. I love my new car and I am excited to tell my friends about the great experience Joey provided. Definitely recommend.
moriahmartin
31 de may. de 2016
I went into the dealership not expecting to buy a new car, but instead just wanting some quotes, however, I ended up leaving that day with a new car.
James1234
31 de may. de 2016
Andrew helped me make my first car purchase a simplistic and enjoyable experience! I went into the dealer knowing that I wanted the 2016 Chevy Spark. Andrew showed me multiple models until I found one that stood out to me. He didn't use any high pressure sales tactics or try to upgrade me into a vehicle out of my budget. I would definitely recommend Andrew to my family and friends! Andrew has earned a customer for life!
Lucky
29 de may. de 2016
My wife and I were just looking not ready to buy, but thanks Javier Garcia for finding us something. Great experience.
greathousejustin
28 de may. de 2016
It always goes quickly, and Brian was friendly, as usual. I've been going for nearly three years, and Kathy at the check out desk is what every company wishes they had. She's friendly, personable, and makes my trip enjoyable.See you in three months!
CLARKTeri
27 de may. de 2016
Great service jake was great and finding out what the problem is from let me know it was a warranty problem and will take care of me very pleased with everything
conncar2
27 de may. de 2016
Bought a certified used vehicle First week of having it had to bring it back 3 times for issues , thought all things would have been checked to certify itAlso tires to consider replacement ( certified ? )Disappointed
rdk357
27 de may. de 2016
Always had a hard time with dealerships, being pushy. sands gave me time to look around without a time limit and when i found what i wanted they did everything in their power to help me get it
adimaio
26 de may. de 2016
My old vehicle was high in miles, found a perfect car that would save me in interest rate and its a 2016 model. thank you sands
fcrowley
26 de may. de 2016
was driving a compact car and found the perfect midsize sedan.thank you
gbenoit
26 de may. de 2016
what a nice car to own. thank you to sands for getting me in a new car.
ulricbenoit
26 de may. de 2016
I WAS TREATED WITH UTMOST RESPECT, ALL MY QUESTIONS WERE ANSWERED. THE TEST DRIVE WAS AWSUME AND I LEARNED ABOUT ALL THE NEW EQUIPMENT WITH WHICH I WAS UNFAMILIAR.THE ENTIRE PROCESS WAS VERY CLEARLY PRESENTED. I WISH TO GIVE BOTH ERWIN AND RICHIE A FIVE-STAR RATING FOR THEIR UNDERSTANDING AND KNOWLEDGE.AND I LOVE THE CAR!!GEORGE BENOIT
SUEMONT84
26 de may. de 2016
I would definitely recommend your Company to anyone needing an oil change and car inspection, it was nice that you offered to wash my car but it didn't need one, so we'll catch you next time.
GARYTOX1
26 de may. de 2016
very appreciative of the $20.00 coupon The appointment time was great with staff meeting us as we drove up to service lanes. Thank you Jean J.
NORA
26 de may. de 2016
A great experience, Everyone was very friendly and helpful, made us feel very relaxed. The shuttle driver, Tom was also a great help and very friendly.
Albert.bedoy
26 de may. de 2016
Was time to do the 30k mile service. He had all available coupons to help lower the cost. Only thing I wish as everyone else does is a meeting with the technician so he could specifically point out what was done and what needs to be done in the future. Also of course everyone wants it even cheaper than the coupons. Vehicle service now days is so expensive. But he did great by providing the current coupons for me.
SHANE76
25 de may. de 2016
Received coupons in email for window tinting and a great oil change special. Called and spoke with Jean who was an absolute pleasure to deal with through the entire process. Informed me of every detail I had questions on as well s filled me on on things of concern. For instance, made sure to ask if the vehicle had factory darkened glass as a limo tint would make visual at night relatively tough. Not only that but had other informative comments along the way.
jamesjackson894
23 de may. de 2016
I CAME IN TO BUY A VEHICLE I SAW ON LINE I TALKED TO DEALER AND WITH NO PUSHING ON ANY ISSUES I LEFT WITH WHAT I WANTED AND AM VERY HAPPY
JEEPTRASH
20 de may. de 2016
I'm very happy with the service department at Sands Surprise! Jake was very friendly and efficient and took care of all my vehicle's needs! I will recommend Sands service to my friends!
Marilyn
20 de may. de 2016
I got in right away my car was fix in a few hours. Jake Friedberg who was working with me kept me up to date on what was going on. He was very helpful
plbehrens
20 de may. de 2016
Once again, Henry Smith at Sands has provided us with excellent customer service when the back passenger window on my Hummer H2 wouldn't go up. He went to bat for us against the extended warranty company and kept us posted throughout the process. Henry is the BEST adjuster we have ever worked with!!
TALIAHICKSON09
19 de may. de 2016
I was assisted by Ken Ashby. He was very polite and very informative. He explained the repairs I needed in a way that I would understand. He worked his best to give me a good pricing for the repairs. The time to fix my car did take a little long but I originally went in for just a oil change so the repairs needed were unexpected. Over all i would recommend other clients to Sands and specifically to Ken!
FANNASCARTS14
19 de may. de 2016
He got got me out quickly, he had a part taken off a new car on the lot because he knew I had to get to work.
JCLIFFORD
19 de may. de 2016
I went to Sands for the first time for service on my 2014 GMC Sierra; I left with a brand new 2016 Chevy! The Sands Team were very well trained, efficient, and helpful...great work Mark and Joseph
RAYPEGGYD
18 de may. de 2016
Jake has been our service rep for several years and continues to be the best! Always helpful, keeps us informed as the service progresses is someone we trust for advise should something unexpected arise.
melandlen321
18 de may. de 2016
I took the brand new 16 Silverado back to Midway Chevrolet in AZ because it was shaking only to be told that it was normal and nothing is wrong so I drove it for a week and couldn't take it anymore. I took it to Sands Chevy in Surprise Az to Robert and didn't hear from them all day until 2pm that it was fixed. They found a TSB and did the repIr and no more shaking what a excellent service department.
NORMDUERR
17 de may. de 2016
On time service and very nice to me. I always go to Sands because they tell me what services I will need in the future.
kjrocks8683
17 de may. de 2016
Went in for anow oil change, wiper replacement, and to repair an AC vent. Service was fast friendly and met every one of my needs! They even washed ando vacuumed the car!!!
DJDERUITER34
17 de may. de 2016
Very professional, they went above my expectations. They sold me a good car at a good price. They gave me more than I expected for my trade in vehicle.
JESSE.HOOVER
17 de may. de 2016
It was a good experience. The service rep listen to me! He did what I asked and addressed my concerns . He was very helpful and polite!
KABAMAZ
16 de may. de 2016
Once again great service from Matt & Steve in finding the parts & installing them on my '86 S-10 Blazer.The are fair, courteous and go out of their way to accommodate the customer. I have gone to 4 other Chevy Dealerships in the Valley, and far and away, Sands - Surprise is the best.
stephp361
16 de may. de 2016
Unfortunately, my brakes have been squeaking since shortly after I purchased my Trax. Fortunately, Henry Smith has stayed on top of tracking down the problem and worked with both the technician, Service Manager, and Chevrolet to try different solutions. He has test driven the car multiple times with me and on his own. While it's been frustrating because of multiple visits, Henry's professionalism has made it easier because I have felt that he really is trying to get the problem fixed. This last visit Chevrolet recommended changing the brake shoes themselves and Henry made multiple test drives after they were replaced to make sure there was no squeaking before turning the car back to me. The problem seems to be fixed at last. But I know that if the problem returns Henry will continue to pursue a solution. I also received a loaner car this time and the rest of the staff I dealt with were also very professional and helpful.All service advisors should be as professional as Henry Smith.
BRADLEYCARREON
16 de may. de 2016
I am very happy with the staff here at Sands Chevrolet Henry and Steve have really taken care of me! They have given me there 110% customer service and really helped me get all my stuff done and worked with me so that I can be ready for my trip In July. They really care for there customers and there safety! Thank you again Henry and Steve for what you do!
BEPACARSON
16 de may. de 2016
Sands has always provided us great service and will continue to get our business. Cashiers and Henry have always been great and I like the atmosphere there
SNOWREFER
14 de may. de 2016
Without a doubt, my Sands Dealership, along with my personal Service Advisor Henry, have exceeded my expectations. I own a Corvette and am very fussy about trusting it to just anyone. I even chose Sands to put my new ZR1 wheels on.my existing tires! Their price was better than the tire store, and they included a free lug nut replacement because the old ones "didn't fit quite right"! They even contacted my warranty company and replaced a leaking wheel seal while waiting for the lug nuts to arrive, at zero cost to me!!The Best Service anyone could hope for.
LROTT123
14 de may. de 2016
You can't get anything fixed at this cash cow dealership. Every time I go in there they find $2000 dollars in repairs. Unbelievable. Will never buy anything again from sands Chevy.
MAJORMARY3
14 de may. de 2016
MR. HENRY SMITH HAS BEEN TAKING CARE OF THE MAINTENANCE ON MY CAR FOR QUITE SOMETIME. HE IS PROFESSIONAL, CHEERFUL, WITH STRONG LEADERSHIP AND SOCIAL SKILLS.IN FACT, YOUNG MR. SMITH DOES NOT ONLY HAVE A VAST KNOWLEDGE ABOUT CARS, HEUNDERSTANDS, AND IS PATIENT, WITH THOSE WHO DON'T! HENRY GETS THE JOB DONE INA TIMELY MANNER, RESPECTING THE SCHEDULE NEEDS OF HIS CUSTOMERS, AS WELL AS THEDEALERSHIP.ALSO, HENRY IS LOYAL TO HIS SUPERVISOR AND TO HIS TEAM. HE SPEAKS HIGHLY OF BOTH, INA GENUINE, SINCERE MANNER. HE IS A YOUNG MAN WHO TOTALLY ENJOYS HIS LEADERSHIPPOSITION---VERY BRIGHT, CARING, AND A YOUNG FAMILY MAN. CONTINUE TO PROMOTETHIS EXTREMELY HARD-WORKING, DEDICATED SERVICE MANAGER. HE WILL NOT LET YOU DOWN! M. WOOD
Rosie
14 de may. de 2016
Ken was my service rep. He was helpful, informative, efficient, and friendly. I could not have experienced a better 'first contact' with your service department.
Thomas Read
13 de may. de 2016
love Sands, love my lifted truck, Rob donlevy and Josh were quick and easy, If you need a truck I would go see them
DAVEJOHNSON2649
13 de may. de 2016
I recently bought my second vehicle from Sands Suprise Chevrolet.There were three factors that prompted my continued business.1). Fair pricing.2). Honest sales rep (Joey Kennedy) that worked hard to find me the vehicle I was looking for.3). Jake Friedberg. Best service advisor I have EVER been associated with.
NICKRAINES
13 de may. de 2016
Fast and friendly service. Jean greeted me upon arrival and walked me out to my car when it was finished. The shuttle service was great and so was the coffee and donut!
FDAYSR
12 de may. de 2016
Went in for service, Oil change and Tire rotation. Jake meet me at the door, He is great, took the vehicle. One houre late the vehicle was back, service complete, and washed. Very happy..
sfcola
12 de may. de 2016
My car was serviced and cleaned as promised, and ready to go on time with no surprises!! Thank You Henry... you did a great job!
THRNLRD
12 de may. de 2016
Sands Chevrolet is the best service dept I have ever used in 35 Years. One of the reasons is due to my Service Advisor Henry Smith. I know when he says something need to be done, due to his knowledge of my auto and trust I have in him I just tell him to complete what needs to be done. You need to keep personal like Henry and Jake to keep the good Customer Service you have.
rodriguez family
11 de may. de 2016
just drove home my new truck today, Sands did a great job, Rob Donlevy and Calab were great, you need to ask for Rob when you go. He has helped 2 other people in our church, and our friends down the street.I think hes been there like 20 years, and he is not like a car salesman.
shaelyngentry
11 de may. de 2016
I have been going to this Chevy since I moved her, bought both of my two cars there. Took my brand new car in for an oil change the first time and told them the alignment did not feel right, they said it was fine. My car was at 3,000 miles then. Took it in yesterday for my second oil change and tried to charge me for it because my "warranty did not cover it" after 6,000 miles. Of course. Will never take my car here again. I used to love Sands Chevy, but not anymore.
Cindi
11 de may. de 2016
All my fluid levels were checked prior to entering service. Service department said fluid levels needed critical attention. I had fluid levels rechecked again when I got home and, once again, fluid levels were full. Hmmm. Sound fishy? Also, I had my car detailed prior to service. I specifically asked them not to wash my vehicle. When I came out, they had washed my vehicle and left spots all over it.
LHRANCH
10 de may. de 2016
I had several tasks performed at Sands in 2015 before abandoning them entirely. None of the tasks were done right the first time, and many were never done right. They charged at least 60% more than my local independent mechanics (who, to be fair, do not offer "free" loaner cars).They introduced a chronic leak when changing drive train fluids; I brought it back three times but they were entirely unable to fix it. The third time, they tried to persuade me I had caused the leak myself by off-roading over rocks, despite the fact that I don't off-road. My local mechanic found and fixed the leak first time, which was on a completely different component than Sands claimed.Sands installed a new clutch that went bad within a year (the previous clutch lasted 16 years). They declined to fix it under warranty, claiming that a "nut, pin, and spring" had been removed from the clutch cable, presumably by another mechanic. My local mechanic informed me that there was no such hardware even involved in the clutch assembly, and performed a satisfactory repair.I'm sorry to have to say that I wouldn't recommend the Sands service department for any reason.
DIEGODAD2004
10 de may. de 2016
I only go to Sands and only deal with Victor. He is honest and ensures I'm kept well informed. The service is fast and I've never been let down.
Sonic owner
10 de may. de 2016
Work done on time, work done was what I requested, accepted another dealer's coupon, cost was reasonable, donut and coffee appreciated. Forgot to reset my oil indicator--no big deal.
LORRAINEVANEATON
10 de may. de 2016
i had two factory recalls to be taken care of and an air filter that needed to be replaced and they did an excellent job. The wait time was long but one recall needed to be reset and it just required time for computer to complete this. All in all it was an excellent experience.
SIMONSCOM
10 de may. de 2016
Had an appointment so got right in. Nice and clean waiting area. Service was completed on time. Service consultant was friendly and explained what had been done. Keep up the great work.
LISA13
10 de may. de 2016
After having exceptional service in WA State from my Chev dealer I moved to the Surprise area and needed routine maintenance for my 2005 Silverado diesel truck. My first experience was the worst I have ever had with any repair or service center, and I let them know that. In brief they made incorrect diagnosis and tried to sell me thousands of dollars of unnecessary servicing.I had no desire to go back. A new team was put in place and they reached out to me when it came time for my truck to be serviced again. I was hesitant but they assured me things had changed..and they have. The service was done on time, they diagnosed some problems and came up with a reasonable service price. No pressure to have it done right now. I needed to do research on the problem and find other possible options to get things fixed. I discovered their diagnosis was spot on, consequences of waiting were true, and pricing was fair. Things have turned around in the service dept for sure!
ssgt.jadiel.rojas
10 de may. de 2016
When we purchased my wife's car, first the finance guy tried to do a lesser warranty than agreed. Now it has been a month since we bought the car and they want my wife to bring it back so they can play more games. The way I see it, we have a contract and the dealership needs to respect it. If there are any changes to be made, dealership needs to make it on their side. I would've bought my new truck from them but they are not trustworthy; not even for service. As I was waiting for my truck, even one of the employees was telling me about how they install defective parts on purpose. Funny, same reason why I was there to begin with. The sales guy was ok but the dealership as a whole is not. GM should've closed this one down.
LSTONER66
10 de may. de 2016
Sands Service department, expecially Henry Smith, is someone in this day and age that I can actually trust in what they tell me. Their prices are reasonable and the work they do is excellent. I cant say enought about Henry, a very very honest person.
DDOWNESTURTLE
9 de may. de 2016
Bryan our service tech is always great! Always answers any questions. .. checked on status of vehicles. Place is always clean & friendly staff. We will continue to come back.
LTMARTINVENEGAS
8 de may. de 2016
Took car in for a check engine light first thing they do is replace parts to see if it works and charge you for it when the part was doing its job that something was wrong hence "engine light on". Issue was fixed for an overpriced quote. Would not recommend. Take you car to a real technician who does not just replace parts but diagnose your vehicle's problem.
BOLTFAN41
7 de may. de 2016
They were able to help me out of a unusual situation. I would recommend them to anyone else I know looking for a new or used car.
Jones68
6 de may. de 2016
Highly recommend Andrew Pennington. Easy to work with, very helpful, super polite. We also works with Shaun Disney. Shaun was easy to work with and had a lot of financial stuff done over the phone before we even got there.
JOLLIEA2
5 de may. de 2016
I was treated in a friendly, professional manner. All the work to be done was explained thoroughly. A-One service every time I have used Sand's.
diveeus22
5 de may. de 2016
The team worked hard to get me out of the vehicle I was in and helped me get a great deal. I would highly recommend this team.
MSEGO1
5 de may. de 2016
worst experience i had ever had with a car dealership the guy that did my paperwork did it with the wrong amount on mtthe wrong amount on my payment. he charge me 1 hundred extra i told him that was wrong it was suppose to be $264 and he charge me 364. he called me in and said the payment was dropped lower it was not it went up to $284. he He argued with me and he did not give me my copy af my contract now i have to wait 40 days for that. the salesman was good I can"t make bigger payments. I will not go back I will go to another car lot that i can trust and i told my friends not to go to sans chevy. you rip people off you tell one price and change it to another price.not good.I don't know what the guy that drawed up the paper work name.
RTERRANELLA
5 de may. de 2016
Yesterday was world class service day for our auto! Fantastic service with Jacob and everyone involved in fixing the A/C unit. Everything was professional and frendly!
bjbrall4
5 de may. de 2016
The work was done on time, as needed, under warranty, and I was in and out in about an hour, just as Brian (service advisor) had predicted.Bring a book, watch TV, or just relax in the spacious waiting area.
tiffany.hallwallaceatgmail.com
5 de may. de 2016
My experience was horrible not taking my car there again plus the guy showing me cars wasn't listening just trying to sale me xxxxxxxx.
smilenfamily
4 de may. de 2016
Thank you to my cousin Rob Barras, for recommending us to Rob Donlevy! He was everything my cousin said he was! Thank you for the straight up info, and for getting us into our beautiful malibu(George, is my wifes car name) ?? We tell everyone we talk to to go to Sands chevrolet. Thank you for a great experience. Travis Duran & Sherri Allen??
gjh101145
4 de may. de 2016
Everyone was helpful especially Denise, customer service representative. I couldn't ask for any better service and I couldn't add anything more but to keep up the outstanding service.
airforceindian
4 de may. de 2016
6,000 Mile service. In and out in under an hour. Easy access to service department and great waiting area. Friendly staff and quick service is always a plus.
DZTWO1961
4 de may. de 2016
I have the greatest service provider. He took very good care of us. Seemed very happy go lucky and very personal. A pat on the back is what he deserves.
DONNA_TH2004
3 de may. de 2016
They are willing to work with you to get you the help you need. They go out of their way to get what you need done. I have been there several times and always a good experience. Will keep going back. Thank you so much Matt.
TRDLTLI
3 de may. de 2016
We had our 2014 Winnebago Grand Tour serviced. Bought it used and had no idea what needed to be done.Jean made an appointment for us. She was very knowledgable about what we needed to have done.She called noumerous times to keep us updated with anything that was found during the inspection and service. Oil change,recharging the air conditioning, correcting the leveling,oilfilters, having it checked out by an experienced RV mechanic ! Great job !Now we're confident to take it on the roadThis was our first time having this RV serviced, and we could not be happier with the service and help we received.Thanks again Peter & Leonie
jessica.alonzo97
3 de may. de 2016
Once I signed my paperwork for my vehicle my salesman had no interest in any concerns I had afterward. I was just another sale to him. I was not impressed with their lack of customer service and would not recommend this dealership to anyone.
JEANBLASKO
3 de may. de 2016
The service at Sands has always been great. Timely service and the personality of those that take care of you, no matter what department is super. We have never had any issues at all.
CASEMAC
2 de may. de 2016
Everyone was very friendly and helpful. Nice experience. My only complaint is that you want a verbal review besides everything else. Alittle much. Makes you not want to complete these
LWS22
2 de may. de 2016
Matt Morzella handled everything quickly and professionally. I have dealt with Matt for about 3 years and have always been treated as a valuable customer.
R46FATTY
2 de may. de 2016
Your Service Consultant Marc Phillips is the main reason I continue to use Sands Chevrolet for all the services on our 2007 GMC Yukon Denali.
My 1st car
1 de may. de 2016
So happy with my new car! Thank you Javier Garcia you are a great saleman.
Sands customer
1 de may. de 2016
Best experience we have had at a dealership. We will let family and friend know about Sands Chevrolet. The salesman was great. Beautiful facility.
BLOPWO
30 de abr. de 2016
I will no longer do business with Sands Chevrolet. They tried to sell me services that both my dealers in Minnesota told me were completely unnecessary. I'm completely fed up with the high pressure put on by the service department at Sands Chevrolet. There are plenty of places here in the Valley that want my business and won't be trying to sell me things I don't need. Evidently the dealers in Minnesota value their customers more than sands Chevrolet does.
BIGPONYAUTOEXPRESS
30 de abr. de 2016
The Service writer Ken was great The mechanic left my window down, Dust blew inside, Outside had oil And grease on it, I was not happy, overfilled the coolent res. Overflowed on my garage floor when I got home, Very dissatisfied with mechanic!
hellocassia
30 de abr. de 2016
Every so often I am lucky enough to meet someone who truly exudes professionalism, customer service, and a genuine care for whatever it is they do...Jake is definitely one of those individuals. He made my experience simplistic, fast, and even made me want to bring my car back! Sands has a true gem on their hands!
Mr & Mrs Happy New Car
30 de abr. de 2016
My family and I will definitely be back I the future! We had a great salesman, the place was cleans everybody was friendly! We will recommend friends and family . Thank you to Javier Garcia we are very pleased with how you helped us!
Addison
29 de abr. de 2016
Helped to get me into my price range and made every step of the way so easy, much appreciated. Andrew was a big help. Would definitely recommend.
stephp361
29 de abr. de 2016
Was back to Sands Chev for my squealing brakes. This time Henry Smith was my Service Advisor. Henry gets 5 stars. He was very professional, road with my to hear the problem and didn't tell me it was something I had to live with as the previous Advisor had. Henry had my car back to me when promised and the problem seemed to be fixed. Sadly, the brakes have begun to squeal again, so I will be calling Henry to make another appointment. So Henry 5 Stars, technician.....................1 Star.
sjohnson43196
29 de abr. de 2016
Everyone was kind and friendly, I have been going to Sands for 8 years and haven't had much problems... We used to have our Mary Kay meetings there a few years ago...
baapsprik
29 de abr. de 2016
I went in thinking no way was I going to be leaving with a brand new car with what I was told as little as a down payment I need to bring ,but I went in anyway. I got everything I was promised and the whole staff and experience was great. I would definitely recommend Surprise Sands Chevrolet. To anyone looking to get a car .
SJO945
29 de abr. de 2016
My experiance was very good. Took my car immediately even though I was 45 minutes early. Marc, my service rep, was very nice, and helped me pair a new cell phone to my car Bluetooth. Asked how I liked the car and if he could help with anything else. The car wash was an added plus for me.
BSOMMERFELD68
29 de abr. de 2016
When I got the car back the windshield was cracked- I didn't mention it. I had already been there for almost 3 hours and knew they wouldn't take responsibility anyway.
nascar freak
29 de abr. de 2016
I went to sands just to test drive a equinox and left with my dream. Tyler was very helpful and didn't press me to buy. he was just helpful and willing to take the time and my relentless questions. he walked my wife and I through the process and we are very happy with our new vehicle. although not everything went smooth, had some comebacks ,he solved my issues and we are happy. would buy again and recommend Tyler and Sands
JCMEOW2000
28 de abr. de 2016
Bryan was really great . He made sure I had a pleasant experience .I will be asking for him in the future . I drive from Scottsdale just to have it serviced from this dealership.
Dave K
28 de abr. de 2016
I have bought my last 3 cars at Sands in Surprise! It has been a great experience every time! Great Experience!!!! I will go back!
AQUINEJACKSON
28 de abr. de 2016
Service writer explain all the concern with my car , options , recommend time lines regarding preventive maintenance, visual review of concerns and item by. Item costF
TOMDAR55
28 de abr. de 2016
Sands is a great dealership, very spacious, clean, friendly sales staff and great too dicker with. As soon as the deal is stuck, your down in financial getting the paperwork done. They also have some nice vintage cars you can look at along with new corvette's to dream about. This is our 2nd new vehicle purchase and 1 used after becoming Az. residents in 2010. There service department is top of the line.
horsepwr29
28 de abr. de 2016
Had a good experience at Sands. No pressure at all. Test drove a couple before leasing a Colorado. We would purchase or lease from them again.
PAUL.FUGATE
28 de abr. de 2016
I went in for an oil change about 6 weeks ago and asked my service advisor Ken Ashby if he can take a look at my speaker because I hear crackling coming from it. He agreed to do so, and could not replicate the sound. He then ordered a new speaker and installed it under warranty. Every time I go in there, if Ken is my advisor, he takes good care of my and gets the job done correctly. He also washes my car every time i'm in there. He is what a service advisor should be.
timmbuc2
27 de abr. de 2016
Over the course of two trips to the dealership my A/;C finally blows cold air. 1st trip ended in parts replaced with no apparent fixes the best we could get was 55 degrees duct temp at a stand still followed by 70 degrees at speed. The following week, I discussed with the service advisor that I anticipated I would need a new compressor and received a worst case scenario quote. I approved the quote, set up an appointment and all was set. I thought. Arrived Monday morning at 7am and with no issues left my vehicle at the dealer. To my surprise, I took a call from the advisor, 5 hours later, telling me that they did not have a compressor in stock. Disappointed, I had to leave the car over night. Didn't get my car back until after 4pm the next day. Car was washed and ready to go and works fine. Good quality service just not a perfect world this time.
SFC395TH
27 de abr. de 2016
As we have come to expect Jake did a fantastic job of finding an intermittent problem with our car and fixed it within an hour.
DONYA0
27 de abr. de 2016
Once I received my appointment, the reminder message, check-in and work was handled professionally and quickly. He followed up with me during my wait time to let me know the progress to get me in and out as he knew that time was a factor for me.
Mr. And Mrs. Happy
27 de abr. de 2016
Took my wife in and had a great experience. Our salesman was great! My wife and I are happy with the purchase and Thank you Javier Garcia for the great experience.
LCORDERO
26 de abr. de 2016
Every department was fully knowledged. Every one was in full disposition to help. The fact that I was called to follow-up on my car status made me feel at ease that my issue was being taken care of. Other places you call and their answers are vague and confusing. Having one direct contact works very well.
fredohrt
26 de abr. de 2016
Jake was great. Took care of a recall before I received the notice in the mail. Fixed alignment while we waited. Great price and friendly.
LINDAKHARTLEY1
26 de abr. de 2016
Brian Abbott, IS VERY GOOD AT THIS JOB ,THANK YOU FOR TAKING CARE OF OUR CAR, for the oil change and the AC problem., he had the shuttle ready right away to bring me home while car was being serviced. thank you.
Stan Celestian
26 de abr. de 2016
2016 Colorado "Pit Stop" included oil change, tire rotation and tire pressure check (add N if necessary). All went smoothly and relatively quickly. Service manager Ken was helpful and was able to answer my questions on skid plates and oil change frequency. Thanks Ken.
KC
26 de abr. de 2016
Had a great experience. Salesman Javier Garcia was patient and went out of his way to help us. I will recommend family and friends to go to Sands.
nchairez
26 de abr. de 2016
I was looking for an sub for my first car. Sands really made it easy and a nice experience in finding one.
sdavis
26 de abr. de 2016
Sands made me a great deal on the colorado. The staff was great and made sure I get a great deal.
SIBHIL
25 de abr. de 2016
The service team worked on locating the rattle, which appeared to be coming from the dash. As it turned out, the source of the noise was from the center panel on the passenger side. The service advisor and driver, who gave me a round trip ride to my house, were both very professional.
ssgt.jadiel.rojas
25 de abr. de 2016
My name is Jadiel Rojas. I have purchased 2 vehicles from Sands. I have taken my )6 GMC in 3 times for the same problem- transmission issue. The first time they replaced, against my advice, the computer for the transmission. When that was not it, then they listened and replaced the gearbox as I had instructed. it was a mechanical issue, not electrical. Then they did a crappy job at installation and since I got the truck back, it has been giving me a code that comes and goes and it is shifting the 4x4 at will. Finally the code stays on so I took it back and they tried to tell me that it is something else not related- the encoder motor. The encoder motor is an integral part of the gear box so therefore it is under warranty but they were trying to charge me separately. They also caused leaks on my transmission due to crappy installation. Then they had no shame and since I bitched them out, they tried to act like they were doing me a favor by changing the encoder motor and not charging me for it. I must have stupid written on my forehead. And then the manager leaves me a message calling it 3 different concerns. Im in the market for a new $70,000 truck; guess who Im not buying it from. My son will get to keep my old truck so its not a trade in. I will just have to take it to a competitor GM dealer so they can fix the clusterf.... left to me by Sands under warranty and charge Sands for it. :-)
IMPALADALE
25 de abr. de 2016
Henry Smith and the team worked to please us as a customer with professional and great service. Henry kept kept us informed every step of the way and was a pleasure to work with. -
Thomas
25 de abr. de 2016
I travel more 40 miles one way purchase vehicle at Sands Chevrolet. The sales team has improved since i was here last time to purchase, Sands Chevrolet Thanks, Blair and Bud. Great job!!!
SM
25 de abr. de 2016
The salesperson Paul Muela was amazing really went out of his way to get me a good deal on my vehicle, he was not pushy at all. If I could give this place more stars I would thanks guys keep it up.
48MD
25 de abr. de 2016
Excellent service. Paul Muela the sales associate was very nice and welcoming. Reached a deal within hours. Nice and clean dealership, would definitely recommend Paul Muela.
Jpg
25 de abr. de 2016
Purchase a used vehicle and my salesman Paul Muela was great. He was knowledgeable and nice, new his cars very well. Not over the top like some sales people. Good service and friendly staff.
Colorado man
25 de abr. de 2016
truxton and chace were great helped me pick out the car I wanted and got it for an affordable price!
Sands was awesome
25 de abr. de 2016
They did great very happy will be back again!! I love my new car!
Surprise lover
25 de abr. de 2016
I was looking at another dealership and I came in just to look and they were so nice and awesome I bought a new Malibu
acarter
25 de abr. de 2016
We bought a lot of cars from sands. We needed a truck for our home improvements. Thank you again sands.
Kenneth Hakey
24 de abr. de 2016
Jake is an outstanding service rep. He is a great asset to the service department and the dealership. He is very knowledgeable about my vehicle.
Janet Schumacher
24 de abr. de 2016
Such a nice person to come across. Never pushes anything on me, just listens to what I need. Having a toddler with you when you're getting your car serviced is not so much fun per say, but when a guy like this comes along and is very attentive to you to make you and your child feel comfortable while we wait, nothing beats that. The drive I make from Phx to Surprise is well worth it. Thank you Jake, your awesome! So glad this place was recommended to us.
MSVERONICABARAJAS11
24 de abr. de 2016
Everyone was pleasant and took great care of my vehicle. Thank you !I will recommend my family and friends. And I will continue to take my vehicle back as needed.
SugarSurprise
24 de abr. de 2016
I was shopping online to replace my old car. I received a call shortly from Sands, and arrived and worked with Andrew. He is a very nice young man who found me exactly what I wanted for the price that I wanted.
tkodell65
23 de abr. de 2016
The staff were very helpful and patienthe when we were shopping around for a truck. That's why we ended up buying from Sands. All went well then the warranty guy added items to our purchase that we did not authorize. He is no longer with the company but the Management of Sands made sure to make it right. They refunded the purchases and added extra. They were very responsive and earned our trust back.
Badboy45
22 de abr. de 2016
I have taken all my vehicles to Sands Chevrolet every since they opened over 4 yrs ago. You hear a lot of horror stories about service dealerships but I can honestly say that Jake and Sands Chevrolet has always treated me with respect. I highly recommend!!
KLAUGHTON0
22 de abr. de 2016
Both Derick and Brian in service went above and beyond to help me out. I had special circumstances that anyone else would maybe not have gone the extra mile to ensure my dads car was fixed. Not only did they fix the car in 24 hours, but they loaned me a dealer car at no charge! I am grateful for their help and speedy services. I'll think of them the next time I need to buy another vehicle. Thanks guys!
LSHOREAZ
22 de abr. de 2016
It's always a pleasure to visit Sands for my oil changes and service. My service tech Bryan (with a Y) was awesome, great personaty, attitude and willingness to help his customers!! My oil change happened on Friday and on Thursday I returned to Sands because my blue tooth wasn't linked to my car. The service dept was closed but 2 salesmen helped me re-sink my phone, they could have easily told me to return when service was open, but they went above & beyond their job duties. For this, when it's time for my next car it will be Sands in surprise that I deal with.Keep up the great customer service!!Lori Russell
arleigh.meiners
22 de abr. de 2016
I want to Thank Tom Wilcoxen for the fantastic service he gave me.I purchased a used vehicle and had "check engine light" problems.He made sure everything was fixed. I really appreciate it.Thank You,Arleigh meiners
EKEJ510
22 de abr. de 2016
Service Personal extremely helpful, doing only the work as requested. with suggestions as to what else needs attention would recommend to all my friends needing GMC Vebicle maintenance.
Camaro Dreamer
22 de abr. de 2016
This purchase experience was like meeting old friends and family members. The Chevy Team always makes me feel at home in an atmosphere of pleasure to complete a purchase with no regrets and everyone enjoys the time together. The professionalism sets this Chevy Team apart from all the others that "Just Sell Cars". This team works with each customer as if they are working with a family member. This purchase gave a smile to everyone concerned, and we will continue to do all our automotive business with Sands Chevrolet of Surprise, Az. This buying experience is truly a great surprise. I cannot wait to purchase my next vehicle from the Chevy Team Family.
MICHAEL.OHEARNE
21 de abr. de 2016
Our experience was outstanding do to the high quality of customer service that Brian Abbott gives us each time we have our car serviced at Sands. He goes above and beyond each time we are there. He should be recognized for his exceptional loyalty to your company and the customers he services....Mike and Sharon OHearne....
SMASTERS
21 de abr. de 2016
Even though it took 1 hour and 45 minutes for an oil change, tire rotation and car wash, the time went fast due to the pleasant waiting area. It was fun to wander around and look at the old chevy's they had on display in the show room.
dmess10145
21 de abr. de 2016
First time at Sands service in Surprise and gotta give a shout out to excellent customer service, Bryan Abbott treated me with awesome care and service, definitely will be coming back for all my service needs on my Equinox. So happy to know that there are good and truthful service technicians still out there. Again Thank You Bryan and everyone involved in my recent visit. Danny Messina.
laborin3
21 de abr. de 2016
The issue is when I pulled up to the service center I had to wait about 12 minutes to get help when the gentleman decided to help me he made me seem like it was a burden to show up because I did not have an appointment. I've done this multiple times and I know it is not an issue to come in without an appointment! He told me for an oil change it would take two hours and was I sure I wanted to stay that long again almost like he was trying to drive my business away unacceptable! I've got multiple service items done at this location I currently have three Chevy vehicles but not quite sure if I'll be taking them back to this location!
richiecat69
21 de abr. de 2016
sands chevrlet has very nice people working here including service and new sales, and time we had a problem they fix it with nor question ask.
New Cruze fan
21 de abr. de 2016
I came in looking for a new car and Chace and Josh helped me. They were amazing. Thomas their manager was helpful explaining how our lease works and we are super appreciative.
FOREVERBLESSED1104
20 de abr. de 2016
I was very impressed with my overall experience. Great customer service :) I refused service at GMC Arrowhead because of the way I was treated! Glad I went here.
WMBRANSTROM
20 de abr. de 2016
They tinted my windows and they say they stand behind them. I'm still waiting for all the moisture to leave from under the film and it seems to be getting better every day.
chrismatt29
20 de abr. de 2016
Seems like I bought a vehicle that had issues from the beginning check engine light came on the day I got it home and I randomly don't start sometimes pretty sure that they just reset engine light to make a sale or I would have not paid cash for vehicle
crawf93
20 de abr. de 2016
Matt took the time to listen to me describe the issues I was having with my truck. He was able to correct the issues and perform 2 safety related recalls on my truck that I didn't know existed. This shows me that Matt cares about my truck, his job, and most important my safety.
DISNEY4SHERRI
19 de abr. de 2016
I recently needed service for my vehicle and Matt was friendly and helpful. It was a great experience. I have been happy with each time I needed service at the Sands dealership in Surprise.
Ricky
19 de abr. de 2016
Easiest deal I've ever done, thank you Rob Donlevy! Will definitely be back here for my next vehicle and will recommend Sands and Rob to others.
TREVORGRAGG
19 de abr. de 2016
they missdiagnosed my leak and wanted me to pay for their mistake ...I have a bumper to bumper extended warranty. Covers drive train.. To my truck in for a tranny leak and was quoted $1800 to replace a pump seal . I said I hope that was the problem because my warranty doesn't cover gaskets.. The assured me this was the leak. I get my truck back and guess what they didn't fix the leak.. It's exactly the same.. I take it back and they say the torque converter is leaking and that they will fix it for me they missed it .. I told them it's the same leak and that this is all covered by my warranty.. They charged my warranty also plus the original amount they charged me to fix a seal that wasn't leaking ... It was the torque converter from the get go..mind you this is covered by my warranty.. I got in contact with a manager and he and I got into a yelling match.. You should never talk to a customer like he did to me. Only after threatening to involve better business Bureau did they return my money..
BJRYAN915
19 de abr. de 2016
I had my 2013 Equinox serviced on April 18, 2016. As always I was completely satisfied with the service provided and the outstanding attention to my requested service done by Service representative Brian Abbott.
CW
18 de abr. de 2016
I have been doing routine maintenance on my Chevy Tahoe and the service advisor Mark Phillips has been pleasant, honest, and consistent to work with. Therefore, I am comfortable consulting with him prior to service repairs. Bob, the transport driver is also pleasant and reliable.
Michelle M.
18 de abr. de 2016
I dropped off my car on Friday 04/15/2016 at the Sands Chevrolet in Surprise, AZ because my vehicle was leaking coolant. Marc Phillips scheduled my vehicle to be checked the same day. He was efficient and very friendly. He has wonderful customer service skills and made sure to keep me informed the whole time. Sands Chevrolet repaired my water pump in a timely manner. I am a very happy customer. Thank you very much. I also want to say thank you to shuttle driver Bob Benco, who was very polite and friendly. Keep up the great work!
USMCORPSVETTE
18 de abr. de 2016
We took our Silverado in to have service work done and ended up purchasing a used GMC Sierra! Erwin Dacanay has been our salesperson of choice for more vehicles and years than I can count. All we have to do is tell him what we are looking for and he finds it for us in short order. He is always friendly and is willing to find the answer if we ask a question that he doesn't know the answer to. Paul Wascom was our Sales Manager and as usual did a fabulous job working with us to get the best deal possible. Caleb in finance had our paperwork ready to sign in no time and then we were out the door. Love the dealership and employees!
FISCHERS3365
18 de abr. de 2016
Service was accurate and sales person kept me updated on everything. Had a number of items doneto the car 30k check. Everything seems to be working great.
DZBLONDE_15
18 de abr. de 2016
Staff was friendly, knowledgable and addressed all issues. I was able to get an appointment in a timely fashion and was greeted professionally. I got a free car wash to boot.
corrina ballesteros
16 de abr. de 2016
I put $500 down for a truck, decided against the deal and the sales rep said he would have my check ready a week ago and I still have no check in hand. I have called him and he keeps giving round about answers and I even went down there a day after he said he would have the check ready and I still don't have my money back.
NTHOMPSON229
15 de abr. de 2016
Jeanie greeted me upon arrival and made me feel welcome. She addressed my oil change service request as well as recommended flushing of my transmission fluids. Customer service was exemplary.
elbnorris
15 de abr. de 2016
my new service adviser Bryan Gendrich was very helpful and offered suggestions. When he said my car would be read soon, it was. Thanks for the coffee and sweets. My car was washed and had no water spots. Thanks.Eddie
MONEY150
15 de abr. de 2016
Victor greeted us and was very pleasant and helpful. Great service! Clean, comfortable surroundings. Made to feel welcome as soon as we enter the grounds.
BAMOST
14 de abr. de 2016
Great & honest service once again. My gratitude to Matt Morzella & Steve Bullock for their attention to detail & being so honest.I have 3 Chevys & there is a reason they all go to Matt & Steve at Sands Surprise.
tyler durant
14 de abr. de 2016
I've bought 2 cars and use the service department on a regular basis. I'm very happy with Sands and Rob Donlevy in Sales, and Matt in service
FDSSDF68
13 de abr. de 2016
Henry has been my advisor for quite a while and he never disappoints. He is truthful and fair and when he says the vehicle will be ready at a certain time it is unless it's beyond his control. Don't lose him!
PHILVENTURACCI
13 de abr. de 2016
Good service but always try to talk you into BS repairs. Glad I'm not a woman!Typical of all Dealerships! I expect this when going to a dealership.
BSHAKE
13 de abr. de 2016
I can't thank Victor enough for the service he gave me and my family. ..I bought a car from sands a year and a half ago and I never dealt with a honest services dept like this b4...
JeffR
13 de abr. de 2016
Henry did a great job taking care of us. He quoted us a worst case cost on the phone and the total was a few dollars less.
Tabby
12 de abr. de 2016
My first experience buying a car and it was awesome!! Everyone was so helpful and so kind!!! I expected the process to be long and painful but it was quick. I didnt feel pressured into buying a car and when I found one I wanted, I was helped in anyway possible to ensure that I would leave with a new car!
KEL1867
12 de abr. de 2016
Sands Chevrolet Surprise was able to price match a major tire retailers price on tires for my 2014 Camaro. When there was a small glitch with getting the tires put on my car, my Service Advisor Henry Smith made sure I was taken care of with a loaner vehicle for the weekend. Henry is an asset to Sands Chevy as he always takes good care of us whatever the need. Kellie Jaggard
PATTYSYREK
12 de abr. de 2016
Fast and excellent service. The people are very courteous. The courtesy van service was on was very reliable and friendly. I would recommend Sands to my friends.
Steven Slader
12 de abr. de 2016
Just bought my 4th vehicle from sands and Rob Donlevy. And I will keep buying, great service dept. also.
GLENFOULK
11 de abr. de 2016
Not to long ago I brought my truck in to get the oil changed and a few other items that need attending to. Then shortly after my check engine light came on an d of course that worried me. I immediately had OnStar do a vehicle diagnostic check and they said nothing to worry about but the problem is in the emissions system. So they recommended that I replace the gas cap and that might take care of the problem, so I did. Still have the problem! I scheduled an appointment with Jake Friedberg and took my truck into him. Like always he took care of me and my truck. There was a valve that was stuck in the open position that created the light to come on. When they finished my truck, all was good.Thanks Jake and his team for doing me well.
NINERFAN01US
10 de abr. de 2016
I always enjoy taking my vehicle to Sands. I believe my service advisor Henry has my best interest in mind. He is very knowledgeable and very honest in my opinion. He always gives me the best possible solution.
minercon
8 de abr. de 2016
I was informed of other issues with my vehicle and had some of the work completed during the oil change. I was very surprised with the laundry list of work that needed be done.
KRISTOPHERKOZA
8 de abr. de 2016
I just moved from Pinehurst, NC to Waddell, AZ. Oil change, rotate tires, fluids. Jean Jajou was real friendly. The even had a car wash too! Great job! I'll be back.
chucktroutphoenix
8 de abr. de 2016
Andrew Pennington was very nice and very easy to work with. He knew his product and gave us all the information we needed to make a great deal on a new Malibu. I would buy another new car from Sands Chevrolet in the future.
TREVORGRAGG
8 de abr. de 2016
Gave me a set out the door price on some serious work and stuck to it.. Even dropped the original price.. Also provided a free rental ... Robert really took care of me.
PVASQUEZ73
8 de abr. de 2016
Jean was able to get me in when I needed. I arrived on time and they took my vehicle in immediately for an oil change and tire rotation and balance. I advised my service rep. that I only had 90 minutes to spare. She promised my vehicle would be ready in that time. Too my surprise all services were done in 45 minutes. They were fast, professional and courteous. Jean even went the extra mile and printed a coupon off for me ahead of time in case I forgot mine. Loved the service I received.
PENA552
8 de abr. de 2016
I only deal with Matt when I go to get my vehicles worked on...he always takes good care of me and makes sure that I am in good hands..always very professional
ILRHL
8 de abr. de 2016
I called about a recall issue on my car and my service adviser was Ken. I was able to get my car in within a couple of days and Ken called regularly to keep me updated on the progress. It turned out there were other recalls that they went ahead and fixed as well. I was very satisfied and the customer service was excellent.
MIMIAXOXO1
7 de abr. de 2016
Whenever I come for service I feel welcome like a long lost friend. I come in regularly for oil changes or if something is wrong with my car. I always ask for Matt as he has been very helpful and polite treats me as if I were his mother.
philbia123
7 de abr. de 2016
I have been to Sands for service on my Spark that I bought there and have always been pleased. I took my Malibu in for recall service and of course the service was excellent. Henry is great when seeing to your needs.
LASDSGT
7 de abr. de 2016
I have never received anything but satisfactory or excellent service from Sands Chevrolet. This time the service was excellent more than satisfactory it was outstanding. Sand's Chevrolet find it hard to find a better service representative than Victor Morales, I can always count on Victor making sure that the service is outstanding and done right and it keeps me informed as to his progress.
PNJ
7 de abr. de 2016
One time with our other car, Tim who worked in service wanted to charge me $1000.00. I took it somewhere and had it fix $157.00. Your prices are too high. When I purchase a car the number one place is how your treated at the service department. In the past we purchased a car at a dealership that had excellent customer service in fact we were treated like VIP. We love Victor Morales. We feel like VIPs. Before him we didn't feel that way. So hopefully, maybe he could train people to be that way. Promote him, because you never want to lose him. Improvements need to be made in all departments, even down to the cashiers. Sales people should not approach people who are waiting for their cars to be serviced, that's annoying. The warranty people are constantly calling my phone, that should never happen send a letter and if you don't get a response THAT MEANS THEIR NOT INTERESTED! All the 5star rating I gave went to Victor. Next time I purchase a car the service department is the most important.
DDORENKAMP
7 de abr. de 2016
Service attendant was very slow in coming out my vehicle. I was scheduled for a regular oil change, etc Eventually another service attendant helped me get the process started. I had asked about an issue concerning my Bluetooth feature which the dealership had helped me with before. Not so helpful this time. Did do a good job on the car wash but my dash was not touched Dusty. Not what I usually see here.
WLUNDQUIST
6 de abr. de 2016
Mark went out of his way to make sure my brakes and several other parts of car were taken care of. I would return again.
CHILI928
6 de abr. de 2016
Very friendly, attentive, and eager to be of assistance. Received a same day for an oil change,general inspection and four tire rotation. Received a complimentary car wash
RHAGUEAZ
6 de abr. de 2016
I was called by the dealerships service dept. reminding me my corvette was due for an oil change. I made an appointment, upon arrival was greeted immediately & proceeded to the waiting area to wait for my car to be completed. I was informed I was also due for a pressurized fuel injection service., was informed what the cost was, approved the work & when completed it was actually a couple dollars lower than the estimate. From the beginning of the process to the end the staff was professional, courteous, kept me informed as to what needed to be done, the cost, & time involved to complete. Really can't ask for anything more.
Deviolet
6 de abr. de 2016
Excellent experience... Even when I returned car on day later for another! They made the process smooth. Would recommend it to someone else, which I have! Will be back.
CAPTDELMATION
5 de abr. de 2016
Jean got me signed in promptly, and kept me informed of the progress of my service & the job was done in very good time. Thanks
CKRAFSKI
5 de abr. de 2016
Jake was personable and professional and appeared to be concerned about my safety and overall satisfaction. I did have a question the next day (Jake was not there that day) - the report said conventional oil was put in car and it takes semi-synthetic. When I called, the person who answered told me he looked up the part # and the correct oil was put in, but the report had a typo.
VANPJORDAN
5 de abr. de 2016
From meeting Jake at the service entrance, to completion of services, and departure was a straight forward, no fuss experience.. Jake was courteous, helpful, and knew his stuff. His attention to detail made it all work to perfection. I will return.
KIRKBARBER1
5 de abr. de 2016
We see our service consultant,Jake F, I needed a oil change and check my tire pressure regulators. They said my car was out of alignment. Seems every time I go in I need additional services. We are retired and live on a very small income so car repairs are far from priority. Jake always helps us in the price of the work but it still hurts. We would recommend Jake as he understands people and helps when he can.
JANBOWDEN01
4 de abr. de 2016
BRIAN ABBOT AT SANDS CHEVROLET IN SURPRISE, ARIZONA IS FRIENDLY, PROMPT, AND ALWAYS WILLING TO HELP TO GET THE JOB DONE. HE KNOWS HIS BUSINESS.
ABELESTRADA9
3 de abr. de 2016
I've been to many different dealerships but Sands Chevrolet is the best so far. Jean was extremely friendly, Listened to my needs and concerns and helped fix the problem. I'm definitely coming back again.
MARADELA
3 de abr. de 2016
We were very happy with the service and customer care we received and so far all of our service has lived up to our expectations. We have been traveling the country in our motorhome and have taken our Silverado to several different dealers, some not as good at Sands. We believe we have found our Chevy Dealer for the rest of our ownership of our Silverado.
Ssteiner
2 de abr. de 2016
I am very pleased with the service Tyler gave us. He was very helpful and patient. Car buying is one of my least favorite things to do, but everyone at Sands were pleasant and helpful. I love my new car!
DKIRKLAND33
2 de abr. de 2016
Victor has a way of making you feel welcome and appreciated. I actually enjoy coming by for the service of my vehicle. Victor makes a difference!
BBRITTERWICK
1 de abr. de 2016
Robert was honest with what I asked unlike a few others i have dealt with. the service was as stated. It was as it should be all the time.
SUEWILCO67
1 de abr. de 2016
Always look forward to bringing my Equinox in to Matt to have serviced. Matt takes good care of me and always makes sure I get a clean vehicle back when they are done. Thank you Matt
jazmincue
1 de abr. de 2016
Very helpful, explained everything in full deatails. Gave us different options, very nice & easy to work with. I was comfortable to ask questions, very friendly.
Car guy
1 de abr. de 2016
I had a wonderful experience from start to finish. Paul Muela was informative and a joy to work with. I will be returning for all my vehicles. Thank you.
DB
1 de abr. de 2016
This was great! Paul Muela was very knowledgeable about the features of the car. He was friendly and professional, he really did everything for us to get this car. I was dreading coming in, but everything went so smooth and was great!!!
bberner701
31 de mar. de 2016
Polite and responsive to my needs. He returned calls quickly and gave detailed explanation without it being a sales pitch. I would like Ken again on my next visit.
lovegroomcreek2
31 de mar. de 2016
I went to Sand's because they had the vehicle I was looking for and I was impress with the reviews I found online. The discount price was very miss leading because they add back most of this discount in what they call their "reconditioning" fee at the "tune" of almost 3000 dollars. As I was planning on some traveling, I had the local Toyota dealer do a service inspection and they found several major items that I would of assumed, would of been taken care of in the reconditioning process. I will say Tony and Tom in the sales dept. were very willing to listen to my concerns and had me bring the car back and they took care of several of the items at no charge. At the time of this review, Chris Griffith, assistant sales manager and the Service Manage (lost his name) and Josh Leader, Internet Sales Manager did not have the courtesy to acknowledge my emails and letters addressing my concerns. I did get a response the Internet Sales Manager, Josh after he receive this review explaining the situation from his point of view. He claims the vehicle was sold "as is" and I have the documentation saying otherwise. He did authorize some 260 dollars of work on my return visit. I would not do business with Sand's in the future.
marty921
31 de mar. de 2016
Friendly service, well mamaged employees, concerned about their cuctomers. Do a good job on my car, and wash my car without me asking. All the waok was done in time.
review
31 de mar. de 2016
New 2015 Chevrolet Silverado 4X4 first oil change after 3016 miles. According to oil change sticker placed by service tech., next service due date 6/28/2016 or 6016 miles. Looks like new oil is not synthetic recommended by factory. No descriptions and any info about what oil was used to perform my truck maintenance. After one and half hour service advisor let me know - service is completed sign same documents and you ready to go. I was looking for my truck all over, finally find my truck in different parking lot.Where is the great service from few years ago???
millercindy65
31 de mar. de 2016
I had a very good experience at Sands Chevrolet of Surprise. The problem with my car was fixed in a timely and courteous manner. I was given a very nice car as a loaner. I even got a free car wash! Thank you Ken Ashby and Sands Chevrolet.
NORM_LINDA
31 de mar. de 2016
Best service that I have received from Sands Chevrolet in all the years I have visited Sands. Marc is a real asset to your organization from a customer's perspective.
JBLANTON13
31 de mar. de 2016
Got call saying truck was due for service so I scheduled an appointment. In the meantime I received an $8.88 oil change coupon in the mail.When I went to pay it was $18.20, while $18.20 isn't bad for an oil change DON'T send out a coupon for the price of $8.88!!!A satisfied customer tells one or two people, a disatified customer tells everyone they see.
MRTATTS
31 de mar. de 2016
I've been lucky to have Jacob Friedberg as my service consultant. He is always there for me and makes me feel like a friend rather than just a customer.
SGREER0
30 de mar. de 2016
Mathew really took good care of me and went the extra mile he is a asset to your company, he kept me in the loop on what was going on with my truck daily.
LARRY-ESTANCIA06
30 de mar. de 2016
Ken, was my service advisor and took care of getting the truck in and worked on very quickly.Not much of a wait at all. Will be returning for the oil change in a couple of weeks.Larry
STEVE SR
30 de mar. de 2016
As always, I called Sands. They got me right in. Met with Victir, expressed my needs. I was in and out in less than an hour. Great service.
Ryan
30 de mar. de 2016
Rob, was very friendly and knowledgeable about the vehicle I purchased. He kept us informed throughout the entire process. Including having it shipped to us here in upstate NY
robo4242
29 de mar. de 2016
I am a shopper, & I looked all over for a long time for a 2015 Silverado 1500. It wasn't till I went to Sands that I felt like someone was listening to what I wanted & where I needed to be on cost & payment.I thought I knew what I could afford, but I was wrong! My sales associate, Mike Wimberly, was able to put me in way more truck then I ever thought.And the reason for that was because Mike didn't stop with what I thought I could afford, he went & found a deal that surpassed my expectations, & still came in under my budget.Sands Chevy in Surprise Az. will be my 1st stop from now on.
RSKRAMER4247
29 de mar. de 2016
Sands chev is a top notch service center who take care of their clients.folks are very friendly and knowledgeable and work hard keeping you informed about your vehicle.
REDY2GO2
29 de mar. de 2016
The service dept. got me right in after taking it to my local mech. Who said it was over his head.They had to trouble shoot it most of the day on a Friday. Service rep. Kept in contact with me the whole time and said they would have to finish it on Monday, which they did, was helpful to have the courtesy car take me home and pick me up as I had no one to do that for me.
TROYF6149
29 de mar. de 2016
What makes the experience every time we come to Sands Chevrolet is our service advisor Ken. He allways makes us geel as tho we are the most important customer, even forgoing his lunch to accommodate us. Thanks Ken!!!!
KELLYLYKINS
29 de mar. de 2016
The service team did a great job with our car service/repairs! Robert was our team lead. He is very efficient and professional! Overall great job!
MARTYWALSH
29 de mar. de 2016
Service personnel were very courteous and helpful. Cost for tinting also very good. Dealership was clean and appeared well organized. Job was completed in line with time estimated when I brought the vehicle in.
mart e
29 de mar. de 2016
Found the perfect cat to replace my fast car. Its a nice levant car with cool features.
big willie
29 de mar. de 2016
buick enclave to a chevy equinox. Dont need a big sub and found the right small one.
EA SPORTS
28 de mar. de 2016
i special ordered a ss camaro and my salemen Tony Evasco come thru when all the others couldnt..i went to 4 other dealerships and sands chevrolet was the only one that made it happen at the price i was willing to spend..true story...
KENOLAND0
28 de mar. de 2016
Again, I encountered friendly employees, good service and a fair price. I also like to view the classic cars in the lobby. Why would I go anywhere else?
willie o
27 de mar. de 2016
I was checking on a smaller sub at sands. Checked out the equinox and loved it. Thank you for a nice lease payment.
cpabustan
27 de mar. de 2016
Was planning to buy a used car and ended up buying a new sonic. great deal and great people, thank you
TKC
26 de mar. de 2016
Took my vehicle in for a oil change covered under warranty needed an alignment for a great price thank you Robert Wolf for the outstanding service
johnd
26 de mar. de 2016
Lets face it, buying a car can go one of two directions! Having Andrew as my sales person definitely was the 'right' direction! He is very knowledgeable about the brand/product, not pushy and handled the transaction in a manner that makes the car buying purchase enjoyable. I would recommend using Andrew Pennington for your next auto purchase and this being my second car that Ive purchased from Sands Chevrolet, I would recommend them too! My only (trivial) complain of the dealership is that nonstop country music they play!!!
dnelson
26 de mar. de 2016
I have a new bodystyle impala. We wanted asuv and the equinox is perfect size for us. It drove nice and its the right size.
Sabrina S.
26 de mar. de 2016
Went in to Sands to check on a truck. I drove the colorado and loved it. I have a truck now. thank you.
GLENFOULK
25 de mar. de 2016
What I mean is that I have Jake Friedberg as my service representative and he always listen to what I have to say and then always keeps me updated on the things that I should be taking care of. A few times I have brought my truck in unexpectedly for what I thought was a big problem and Jake has always calmed me down and he would walk me through some steps to fix my problems or let me know that everything is ok.Thank you Jake, I tell all my friends that Jake is the one to see as he knows what to do to help serve you.
GDREAGER
25 de mar. de 2016
Henry is always friendly and helpful. He will take care of all of my needs, not just the tasks that dealers' service department normally do. Thanks.Gordon
GRAMMAVW
25 de mar. de 2016
I had to get a jump start to get to the dealership and had no appointment. Matthew was courteous and friendly. My problem was taken care of very quickly as well as some maintenance that was due. Glad to find them as they're the most convenient place for me to get to.
Samuel Lucas
25 de mar. de 2016
We have been buying vehicles from Sands for 15 years, Rob Donlevy has sold us 9 of them. Its very professional and quick.
GOOFYCOY
24 de mar. de 2016
I had great service and all my cars needs were met! Mark was very friendly, polite, and knowledgeable. Thank you for the great service. I think that it is rediculous that I have to have a minimum of 25 words to send this survey when I felt what I said was good enough. If I was to grade this survey I would give it an F. This survey has become really annoying!! Glad I went over your stupid minimum 25 words!! However on another note Mark did an amazing job!!!
BLUEDEMONGUY
24 de mar. de 2016
Matt M. was great to work with. that's why we deal with Sands.Only downside is that we were promised that our vehicle would be ready at 4:00 p.m. and it was not. Caused us another trip and almost missed our appointment that afternoon.Body shop was also great.
DAVIDAMARTINEZ56
24 de mar. de 2016
Henry Smith (Sands service writer) took care of me from when I parked in the service line till the completion of work and my driving away.
HELO960
23 de mar. de 2016
I brought my 2003 Silverado 2500 in for an oil leak and transmission problem. Jean Jajou was friendly and very informative during my entire service experience. I had several service jobs done to my truck and they were completed within a shorter time than expected. The service was great.
CBOVARD1
23 de mar. de 2016
Very upset how the damage was not brought to my attention like it was being hid from me and how it was no big deal and there was no talk about making up for it just fixing the damage it was very inconvenient for me had to what four hours for glass to be done then having to bring back for tint and waiting more hours for that most upsetting experience ever had makes me feel i don't want to come back
Chevy fan
23 de mar. de 2016
A good experience this time. No pushy add-on to an oil change and no salesman pushing new car. 2 hours for an oil change seems excessive.
Robert Thompson
23 de mar. de 2016
I will definitely return to Sands Chevrolet for any of my Tahoe service. They truly know what excellent customer service is all about. A great experience!!!
ABOYD
22 de mar. de 2016
Ken and his team diagnosed my problem down to a few variables off which after competing the work, my truck is now back in to get the final variable replaced. Hit and miss, but they were on it! Very much appreciative of his efforts.
JENNC8030
21 de mar. de 2016
As far as the sales department, I have recieved nothing but excellent service. However, this time around in taking my vehicle for servicing, I feel I was taken advantage of. I was never told what fees would be be associated with the service, I was just recommended on what should be done to the car. Ken, the service associate we dealt with, made it seem that GM covered these services over the phone. Upon arrival, these services had been done already without being told how much they cost and that they would be done. We were not expecting these charges and were not happy the fees were never disclosed prior. I will no longer be taking my vehicle to Sands in Surprise.
JFERMIN1
21 de mar. de 2016
Great service. Matt Even took care of things that I wasn't aware of. Truck continues to run great. Will go again. Matt was great. Overall great service.
amiles108
21 de mar. de 2016
Purchased a used car from Sands. Had some issues within a couple of days but Sands handled towing and repairs and everything in between with absolute commitment to service, beyond the call.. Could not have expected more. These guys are the tops.
chs7519
20 de mar. de 2016
With this purchase of our 2016 Equinox it is our 4th vehicle we have purchased from Sands. Every time we deal with anyone from Sales, Finance or Service we have been very pleased. Everyone goes out of their way to be helpful.
PHXSLS
20 de mar. de 2016
First visit to Sands in Surprise and I am very pleased with my Service Adviser Robert and the great service I received. Went in twice in one week for routine maint and everything went well and price was as I expected. They have a shuttle to bring me home which my previous dealer would not do since I lived 25 miles from them. I live about 11 miles from Sands so they will get my business from now on. No waiting for hours for my car I can get back home and do things. Thanks, Sands for the great service.
B.NADAMOTO
19 de mar. de 2016
Experience from beginning to end was as easy as you could plan it. I called to set an appointment, Brian said to bring the car down. Got there in 15 minutes and he took care of me right away. The recall issue was taken care of and they were nice enough to wash my car. Great service.
DOYLEOLSON
19 de mar. de 2016
The staff at Sand's Chevrolet have been a pleasure to work with from beginning to end. Chace and Thomas assisted with the purchase, Josh and Nick assisted with the financing, Mitch addressed my concern over pricing on the internet, and Victor put a bow on the experience by expediting service through a verbal "we owe" agreed between Chace any myself.
kboyer112098
18 de mar. de 2016
Rob worked very hard and got me exactly what I wanted! I love my truck and couldn't be happier!! The entire sands team was friendly and helpful. It was a great experience.
rexwilde
18 de mar. de 2016
Byran is GREAT to deal with!!!!! He suggested a nice place to eat lunch and got us a ride to and from while we waited for our Tahoe.
FUNKWES
18 de mar. de 2016
Ken in the service department went above and beyond the call of duty to ensure my vehicle was top notch. I had a warranty issue that was caused at the selling dealership and because of Kens tenacity I now have a new set of tires, recall service complied with, routine service done and my truck is 100% again all without being burdened with going to the selling dealership. The service and parts department at this dealership are the only reasons to go here and Ken is a perfect reason why. Thank you Ken
TSMEYERS157
17 de mar. de 2016
I had a brake pedal recall. It was quick in and out in less than 45 minutes. My only negative comment is when I got back into my truck my seat was completely readjusted. and the steering column was as low as it could get. I feel that there is no reason to adjust either. the only thing should have been the seat forward or back.
philbia123
17 de mar. de 2016
Service at this center has been excellent.Henry has always gone above what was expected. I will let friends looking for a car know what a good experience I have had at this location.
REISCHL1950
17 de mar. de 2016
Jean jajou met me at the drive in area. Jean helped with her great service and adviceSands does an excellent job and I would recommend them to anyone.Jim Weber
NRLINTON
17 de mar. de 2016
Responding to a recall letter Sands Chevrolet, Surprise, Az handled everything as stated above. Every one from start to finish was courteous, professional and work was done in a timely matter.
evelyn,brian and paul proud jeep owners
16 de mar. de 2016
ASK FOR VICTOR MORALES IN SERVICE . HE WILL BE VERY FARE WITH YOU.HE HAS TAKEN VERY GOOD CARE OF MY 2008 CHEVY SILVERADO. THANK YOU. BRIAN BRESSLER
DWIRTH79
16 de mar. de 2016
Jake was great he always does a great job with everything. He calls if anything need to be done before it gets done, and don't over change you.
PKUBLER
16 de mar. de 2016
I own a Buick Enclave, in fact this is our second one and even though I have bought at a Buick dealer have taken it to Sands because it's closer to where I live. Have also had the same service rep(Jake) and he has always taken excellent care of us. Oh, they have great donuts in the waiting room. Bottom line....GREAT SERVICE????
Christine Fuqua
16 de mar. de 2016
I worked with General Manager Chad and salesperson Andrew! Both were awesome and worked a great deal for me!! Everyone there was friendly, ready to help, and the car buying experience was actually quite enjoyable. Also faster then most dealerships!!
BDVANGO
14 de mar. de 2016
Mark provided us with an excellent and honest experience. He went above and beyond expectations to be sure our needs we're met! We appreciate Mark and will always recommend him!Thank you, we have a vehicle we fell safe in again!Bill and Deb
yeckdan66
14 de mar. de 2016
Upon arrival, was told I didn't have an appointment reserved (can't recall who I scheduled with over the phone). Jake said no problem and expedited my truck into maintenance right away. He is always very helpful.. Appreciate his professionalism
10HEYITSMEEH17
14 de mar. de 2016
Ken was amazing! He help me out and updated me along the way which makes the process bearable. The only con about it was the long wait. Otherewise, it's all good.
kelly donofrio
13 de mar. de 2016
very happy with Rob Donlevy and the staff at Sands did a great job, I'll be back
doc-b
11 de mar. de 2016
In this day and age where dealership repairs are expensive and out of line with private service centers, you can count on Sands to not only fix your vehicle to GM specs but you can count on exceptional customer service unmatched in Surprise at a price that fits our budget . Matt our continued service adviser always goes above and beyond what one would expect. Matt has showed continued compassion and accountability time and time again. We would never take our vehicles to another dealership. Go to them and ask for Matt, you will not be disappointed. Matt will make sure you are totally satisfied.
garycrawford63
10 de mar. de 2016
Best service to date , though and very informative , highly recommend Sands and Ken for any future service work required on my Sonic . Liked the classic cars on display in the showroom.
azsolarlady
10 de mar. de 2016
I have Matthew as an advisor and I had two cars in for service in one day and still had the afternoon to spend doing other errands as I was moving to the East Valley for 3 months. I love this dealership and didn't want to get involved with a competior.
bsblldbck
10 de mar. de 2016
i was in early out early took only about an hour for the full service to be completed and back on the road. makes me happy
RICKWEBB69
10 de mar. de 2016
Yea, Rattle problem in rear of suburban that had been irritating for months has been eliminated. Routine maintenance done as expected. Car was washed and looked good.
Francisl2016
10 de mar. de 2016
I went in to the dealership for repairs on my old vehicle and was super stressed out. Andrew Pennington came to my rescue, politely introduced himself, and got me into an awesome new SPARK. (for less than my repairs!)Andrew was so nice and understanding!Thanks again!!! :)
ABELESTRADA9
10 de mar. de 2016
Great experience. Definitely will come back again. The people were kind and helpful and understanding. Better than other dealerships I've been to. 10/10
CARCHA58
10 de mar. de 2016
QUICK AND EFFICIENT. ADVISED WHAT WAS UPCOMING FOR MAINTENANCE. MARK IS AN EXCEPTIONAL SERVICE ASSISTANT. ANSWERED EACH QUESTION THAT I ASKED AND SUPPLIED ME WITH A QUOTE ON TIRES .
roger.lee
9 de mar. de 2016
The service advisor, Henry, is the only reason I will continue to use this service center. I had several bad experiences and was quit honestly done taking my cars to Sands. Henry went out of his way to make things right and took care of all my problems.
MSGE820
9 de mar. de 2016
Like employee and service was what I was looking for that morning. The in and out time was purpose Jean quote the time that 1.50 to get the work competed, it was let.
KEVIN.ORTIZ
9 de mar. de 2016
Andrew is by far one of the best sales person. He's was very professional and helpful to get me the best deal. I would highly recommend him to all my friends and family. Made the whole buying a new car super easy we were in and out in no time.
Malibu driver
9 de mar. de 2016
Great experience and fast service. They had the car I wanted and perfect price!
sands fan
9 de mar. de 2016
Chace and Eric were my salespeople. I was looking for a newer car. I didn't know what I wanted yet. But they sold me on the new Cruze and I love it. Awesome little car. Sands did an awesome job helping me out thank you!
Kevin&Beverly
8 de mar. de 2016
Andrew is always straightforward and honest- two qualities not usually associated with a salesman while buying a vehicle. I bought a new truck thru him and was so impressed I have already recommended two people to him. He will always make the process easy and has a great deal of knowledge on everything he sells. I personally won't use a different salesman and would follow him if he ever left Sands Surprise! Good job!!
carolinastec
8 de mar. de 2016
My entire car buying experience was amazing thanks to Andrew Pennington. He was extremely knowledgeable, friendly, and genuine. He made the entire process as simple and least stressful as possible and I could not have been happier. I'm in love with my car and I definitely recommend going to see him for your next vehicle purchase!
DKGESSLER
8 de mar. de 2016
I feel Sands will do everything they can, to give you great service. My truck had been washed, and I received it in a timely manor.
m.johnston4887
8 de mar. de 2016
Our trip to Sands Chevrolet Surprise, was pain free. ..they asked our needs and meet every one of them in a very timely manner. We couldn't be happier. ..
Agradecida
8 de mar. de 2016
My experience at Sands Chevrolet its always been great, the personal are knowledgeable and friendly. The service gets done in a timely matter, great service
Petecindy
8 de mar. de 2016
Great service easy to work with customer service is outstanding. Tyler went out of his way finding the right trick. I will look him up when I am in the need of a new car
Jgal81
8 de mar. de 2016
I usually dread the whole car buying experience, but working with Andrew Pennington changed my view completely! Andrew made it an easy and memorable car buying experience. You could tell that he is genuine and all about the customer! Will definitely be back to see Andrew for my next purchases, highly recommend!
momalley1946
8 de mar. de 2016
I just turned in my 2013 Cruze and leased a new 2016 Cruze. Had a great time at the Sands Chevrolet Surprise store. Paul Waskom, David Gonzales and Joseph Lomeli couldnt have been more professional. They made the time at the store a rewarding experience.
NPoll
8 de mar. de 2016
We recently purchased a 2016 Traverse from Andrew Pennington, this was the third vehicle we bought with his help. We trust Andrew because of his honesty...his concern that we bought the vehicle we wanted. Thanks Andrew sharing for your professionalism and friendship...We will buy from Andrew again.. Ned and Kathy Pollack
LWS22
8 de mar. de 2016
I recently purchased a new car from Sands Chevrolet in Surprise.Andrew Pennington was the salesman and was extremely helpful, patient, and informative.I would highly recommend Sands and Andrew in particular. I will definitely be a repeat customer.
CESIVERVETTE
8 de mar. de 2016
Fantastic experience everyone was professional in the field of expertise made me feel comfortable with the team working on my car Great Job Service and Sales
PJYERGEY
7 de mar. de 2016
We have dealt with Sands Chevrolet since moving to Arizona in 2004. We have bought two vehicles from the group in Surprise. We always feel comfortable in what service has been recommended through the various months of car ownership. Rob has always went the extra mile in making certain we were happy with our purchase of our new vehicle. I hope he doesn't retire anytime soon!
sarasheerina
7 de mar. de 2016
Brian was incredibly helpful and kind. Kept me updated on my car service and suggestions on what would be best. Brian is a perfect example of the type of employee that companies should have
AENWIYA
7 de mar. de 2016
Matt Morzella Service Advisor Surprise, AZ Great job taking care of the customer(s). Sands Chevrolet should be proud to have employees like Mr. Morzlla as part of their team. Please convey our appreciation and thanks. Also, thank you for taking the time to read my note and for taking the time to share this wonderful experience with your team.
MELUVLABS1071
7 de mar. de 2016
Been coming here for years. Very pleasant and not pushy when they recommend something on my vehicle. Would recommend this dealership. Also my truck was done as they expected and told me. Did not have to wait long.
DStruble47
6 de mar. de 2016
Tyler Englert assisted me with the purchase of a used car. He listened to my needs and found me exactly what I needed at a price I am very pleased with. He is a good listener and a better detective. Thanks for everything Tyler!!!!!
layla2009
6 de mar. de 2016
We had a great experience finding our new car- it was very fast, easy, and straight forward. We were able to find exactly what we were looking for, and all of our questions were answered. Thanks!
aengwanda
5 de mar. de 2016
I had a very good experience and Frank helped me. I will recommend friends and family. Hoping to go back for services for my new car.
Nicole1982
5 de mar. de 2016
I recently purchased a vehicle from Rob Donlevy, not only did he keep is very well informed as to what the status of our vehicle was, he also took the time to explain everything and what other options there were for our car. I will definitely purchase another vehicle from Rob. This is the way buying a car should be.
DAWNMARIE122778
5 de mar. de 2016
Brought my car in to have a sensor replaced. The work was done in a timely manner and the Service representative was friendly. I would go back to this dealership for future repairs.
m_holmlund
5 de mar. de 2016
Alex Moreno was very helpful, never felt pressured to buy, made the experience a very relaxed one. Walked around the lot showing us all the features we were looking for never rushing us.
Nothappy
4 de mar. de 2016
Went in for oil change, came out with no air conditioning. The service man did not use eye contact or smile once. He seemed preoccupied and my business was not as important.
GATES_DON
4 de mar. de 2016
Friendly people and good service. We enjoy our conversation with our representative. Coffee was good.and a clean facility. Service time was good as well.
DRAGONBABYAZ
4 de mar. de 2016
Always a pleasure to work with Jake. Gets the diagnosis, informs you as quickly as possible and helps you get the problem fixed at a reasonable price.
lucinda.aja.9
4 de mar. de 2016
We are no different from anybody else about our view of visiting dealerships. Until we found Sands Chevrolet in Surprise we dreaded having to trade vehicles and always knew we would end up with no deals! We have worked directly with Erwin and indirectly with many of the staff over time. We are like everyone else in that we have to make our dollars count. I will tell you that they have not lied, no bait and switch, no hostage situation and no high hopes only to be disappointed. Everything is first rate from beginning to service and maintenance. Get Erwin if you can, he is like family now! David is also very professional. We are very happy Sands Surprise Chevy owners!Manuel & Lucinda Aja
RQCANCIO
4 de mar. de 2016
Everyone was helpful, nice, and happy, easy to work with and had answers to any of my questions and made the whole experience great. Thanks
NJBEKOWIES
4 de mar. de 2016
We needed a new place to service our older Chevy, and we found it. Service was great and we were offered the shuttle service, which we appreciated.
LINDAMMBECK
3 de mar. de 2016
Matthew, or service rep was very knowledgeable, courteous and professional. I came in with an electrical problem and left with my vehicle up to date on necessary maintenance issues that I was unaware of. Work was done in a timely manner and I was called ahead of time with an update.My shuttle driver Bob was very friendly and courteous.Overall, my experience was stellar and when I return, and I will, I will be happy to work with Matthew.
BARB.LEASE
3 de mar. de 2016
I have been dealing with Jean Jajou in the service department for years now, & I have followed her to this location even though I live in Phoenix. Great customer service & honesty is what I look for, and I have always found that with Jean. She has always gone above & beyond to help me with my car service.
CAPERSCATERING
3 de mar. de 2016
Great experience.. Blair and the managers did awesome. We had fun buying a car for first time. Chevy Cruze. Very nice car. Clean and full of gas
ROGERHARB
1 de mar. de 2016
When my car developed a problem with the engine, they took me right away, and gave me a loaner car so I could keep my Dr. appt. Everyone was pleasant and helpful.
unknown
1 de mar. de 2016
my overall experience was good. will be back when im on the market for a car again
FREDM4
1 de mar. de 2016
Have used Sands in Glendale for years and recently moved and now am closer to Surprise location. Very happy with the service I received and look forward to years of outstanding service I have always received from Sands Chevrolet. Great team of professionals.
girl car
1 de mar. de 2016
i had a great experience with Tyler Englert at Sands Chevy
RED50PANEL
1 de mar. de 2016
I MADE AN APPOINTMENT AND THE SERVICE PERSONAL WERE VERY ACCOMMODATING.I ATTENDED THE FACILITY ON WADDELL ROAD SURPRISE AZ., WHICH WAS VERY EASY TO LOCATE, AND LOTS OF ROOM TO GET AROUND. A SERVICE MAN WAS AT MY CAR WHEN I STOPPED. HE WAS CLEAN AND POLITE AND ASKED ME ABOUT MY SERVICE AND I TOLD HIM I HAD AN APPOINTMENT. HE GOT ALL THE INFORMATION IN QUICK AND EFFICIENT MANNER. TOOK ME TO THE WAITING AREA AND SHOWED ME THE COFFEE ROOM. HE TOLD ME HOW LONG I WOULD BE. THE SHOWROOM IS FULL OF CLASSIC CARS, 50'S 60'S 70'S CORVETTES MID 50'S CHEVYS AND SOME NEW CAMARO'S AND CORVETTES. SO FOR ME THE TIME WENT BY FAST. THE SERVICE WAS DONE, THE VEHICLE WAS RETURNED TO ME WASHED AND READY TO GO IN THE TIME I WAS TOLD. HE EXPLAINED WHAT HAD BEEN DONE PLUS MORE. I WOULD HIGHLY RECOMMEND THIS DEALER.
RFMSUPER
1 de mar. de 2016
I love coming here for the great service and the way they treat me as a customer. My truck was fixed quickly and correctly the first time.
TLO51
1 de mar. de 2016
Got me in on time and back out within the time I was told. Reviewed the service to be do and the optional things that could be done including the cost. I very much enjoyed the cars on display and the nice waiting area.
Guitar86
1 de mar. de 2016
The Internet sales manager treated us with respect and kindness, very patient with our purchase and very helpful. I would highly recommend purchasing a vehicle here.
wright530
1 de mar. de 2016
I found this dealership's service dept. to be outstanding. They are honest and have reasonable prices and that combination is very difficult to find. Any service that they have provided has been "top shelf" and has never had to be returned because of a problem. I will recommend Sands Chevrolet Service to all of my friends and acquaintenances without any reserve at all.
MCKIMMYPROPERTY
1 de mar. de 2016
I purchase a used SUV from Sands and they and the car met my desires and expectations. Great group to work with. Please with the dealJerry
raejen1104
1 de mar. de 2016
My new Impala had a lot of vibration from the tires. Jake at Sands talked me through the process to discover the problem by driving 1000 miles. After the 1000 miles Chevy replaced all four tires and the ride is smooth and straight. Thanks to Jake and Sands for getting the issue resolved.
Carolina
29 de feb. de 2016
I decided that it was finally time to get a new car, so I was referred by a friend to go see Andrew Pennington. He found me the perfect car at the perfect payment! I would definitely recommend him and Sands to anyone looking to purchase a vehicle!
BILLATWELL5
29 de feb. de 2016
I brought a brand-new 2015 Chevy Camaro SS in for squeaky brakes. When I arrived at San Chevrolet service center I met the service manager Steve Bullock and we went for a ride in my car so he could hear the brakes squeaking. Steve acknowledged he definitely heard the brakes squeaking. They kept my car overnight and the next day Brian Abbott A service advisor called me and told me there is nothing they can do for my squeaky brakes. He referred to a A bulletin put out by General Motors referencing squeaky brakes. The bulletin stated if a customer complains about squeaky or noisy brakes not to replace the pads. I then asked to speak to Steve the service manager Brian said there is no need to there's nothing he can do. I picked up my car and asked who else could I speak to they told me at this point all you can do is talk to General Motors. They sent me away with squeaky brakes! Keep in mind I just bought a brand-new 2015 Chevy Camaro SS and I spent $45,000 on it. I put several phone calls into Derek Haddad the director of service. Needless to say he never returned my phone call. This is a pathetic display of customer service coming from the head of service Derek Haddad.I would never recommend SandsChevrolet service center in surprise to anyone! That being said I would highly recommend buying a Ford over Chevy any day.. That being said I would highly recommend buying it for over a Chevy any day. Derek my name is Bill Atwell and I would like for you to make this reckless experience from your service center team right. That means whatever you need to do to make my brand-new car with squeaky brakes stop squeaking then you need to do that I don't care if you need to replace the brake system with something different. I want my brand-new $45,000 car to stop squeaking!
MOZARTM
29 de feb. de 2016
I needed the pins etc. replaced on the roof of my 2015 Corvette ZO6 as the changeable roof was making a lot of noise. I called one day and the work was done and completed totally to my satisfaction the following day. The Service Technician, Matthew, was most helpful and professional.
JAMESWOLCOTT
29 de feb. de 2016
I was happy with the service I received and the service tech. You did a better job with cleaning the vehicle then you have done in the past. Thanks for the improvement.
plbehrens
29 de feb. de 2016
We are thrilled with the service we receive at Sands Chevrolet on our Hummers. Our service adviser, Henry Smith, is wonderful to work with. Great service, great prices! This is the one dealership where I don't have to worry about getting ripped off!
POUTYPLUM
29 de feb. de 2016
Ken Ashby assisted me. He was very helpful and professional. I will contact him again when I need work done. He was helpful in my decision on what repairs to make.
PlanBknux
28 de feb. de 2016
Noel Barron and Richie were awesome to deal with. I started my day at this dealership, and told them I would not be buying until I shopped around. I wasn't pressured into staying, or hassled with a bunch of questions, they just let me leave,... with a smile, and a "when you're done shopping, let me know what I need to do, in order to earn your business". Well, I visited 13 dealerships that day. 8 hours, and a bunch of miles later, I went back to where I started. Noel was very knowledgeable and polite, he was a pleasure to deal with, and his boss, Richie, really did do what it took to make the deal work. They gave me a great deal for my trade, and treated me right. Honest, hard working professionals, this is the second truck I've bought from Sands, and won't be the last. Thanks for the great experience guys!
pjwalser2
28 de feb. de 2016
We got a recall notice, service arrangements were flexible and easy, personnel were friendly and efficient, enjoyed the experience, efforts are appreciated, thanks a lot
jammer
27 de feb. de 2016
Buying a car is not fun but working with Rob Donlevy made it so much easier. He was friendly and knowledgeable. Overall experience was great and I would recommend him and Sands Chevrolet to anyone looking to buy! Thank you Rob Donlevy!!!
JV_DUARTE8
27 de feb. de 2016
As soon as I drove in, someone directed me in the right direction, I was greated by everyone I saw, constantly being asked if I have been helped, I love that! They were quick, efficient and my oil change was ready by the set time, they even asked if I wanted a car wash and I was surprise to find out it was free of charge. I also didn't have to take any paperwork they had it all in the system. Amazing!!! 10 out of 10
DELORESDELOERA
26 de feb. de 2016
great service. marc took care of every thing that was needed. but the sales dept. as a lot to be to desired. horrible sales dept.
CBJERKAAS
26 de feb. de 2016
Said I needed additional service at 45000 miles since I live in az. I moved here three years ago and only spend winters so I do not think your adjusted service schedule should apply. My book does not take about az being special place only certain driving conditions.
MARVIN.NADINE.JOHNSON
26 de feb. de 2016
Marc was quick to see that my needs were taken care of. He checked to see what could be done about my problem. He found the solution, made the repair and had the car washed before calling back to his desk and giving the key to my car. All this in less than an hour.
RR5379
26 de feb. de 2016
My Sonic is approciating 36000 miles. I wanted some assurances that it would be good for another 36000. After the multi point inspection I am reasonable certain that my car is in the best condition it could be. All my service needs have been addressed at Sands of Suprise. I greatly appreciate the efforts of the staff.
TFEOLA19
26 de feb. de 2016
Brian from service dept was courteous and helpful in listening to my needs. The work was completed on time as originally told. Outstanding service and great people.
TMergener
25 de feb. de 2016
Absolutely love this dealership and the people who work there! We bought our first car there in June of 2015 from Andrew Pennington and enjoyed working with him so much we went back to him a few weeks ago to lease our second car. Andrew, along with everyone else involved in our buying process, worked hard to get us the best deal they could. Andrew specifically was wonderful as the first time we met him he was not at all pushy the way some car salesmen can be and the second time we worked with him he remembered personal details about us that made it feel like he actually cared about us and helping us into the best vehicle for our family.
ROGERB1636
25 de feb. de 2016
Had my 2015 GMC in for service and received nothing but outstanding service by Mike L and Jeanie J in the service department, THANKS TO BOTH!!!
C_ROSSI29
25 de feb. de 2016
Ken ashby was wonderful to work with on my 2015 Chevy SS sedan! He treats me and my vehicle in a very professional manner and pays attention to detail.
CMINNICK4
25 de feb. de 2016
I recently had 3 vehicles serviced in addition to recall items on 2 of the 3. My service advisor, Jean Jajou was very helpful with all issues and kept me informed of details associated with the recall items. She suggested additional maintenance that I skipped in prior visits that were helpful.John Minnick
Tmergener
25 de feb. de 2016
I have always been a fan of Chevrolet and always had great experiences dealing with them and my experience at this Sands Chevrolet has been no different. In particular, Andrew Pennington was wonderful to work with and my husband and I have bought one car from him and just recently leased another and will continue to go to him for any other vehicles we need. Andrew is not pushy like some salesmen can be and seemed to genuinely care about getting us the best deal possible. When we worked with him the second time he remembered person details about our family that showed he really paid attention to us and and was determined to give us the best car buying experience possible.
diane.rodriguez
24 de feb. de 2016
I had a great experience with Sands Chevrolet Surprise. The sales person was not pushy and my time was not wasted with the typical back and forth haggling during the financing phase.
KITTYGIRL70
24 de feb. de 2016
I have been using the service department at Sands for about 5 years now and have always been happy. They are courteous, thorough and usually quick when I wait.
ROSEAZ97
24 de feb. de 2016
I was well taken care of, and that for a dealership I received a fair price. They washed my vehicle and made sure I was satisfied with my experience.
1scoggins
24 de feb. de 2016
My overall experience was excellent. The salesman (Joey) and staff were friendly and helpful. I have only one problem. After I purchased the vehicle I realized there wasnt a spare tire. Had I know this before, I would have asked about purchasing one during financing of the vehicle. The spare tire is over 500 dollars. I understand this is my fault for not checking but feel I should have been told during the vehicle walk around. The tire pump is great but commuting in a rural area has me feeling uneasy as it could take hours for a tow truck to show up.
JAMESCORKYFRY1
24 de feb. de 2016
All went well. I ended up paying more than I had planned, but thr reasons were justified. Visit was routine oil change and tire rotation.
geslien
23 de feb. de 2016
got the iq from sands. went to another dealership to check on the same vehicle and decided that the iq from sands is the perfect car.
abaehr
23 de feb. de 2016
bought a spark last year and it was too small. got a 16 sonic from sands and kept my payment affordable.
GPURVISSERG2
23 de feb. de 2016
Prompt service, all recommendations noted but no pressure to do anything before required at the appropriate time. One this date, turned out a little faster than expected.
knoma6
23 de feb. de 2016
I bought a vehicle there and have had nothing but problems. I brought it in because it was wondering on the road and couldnt stay in my lane without swaying. After several attempts to fix, they are now putting the blame on how I drive, instead of having an alignment problem. COMES TO FIND OUT, THAT THE CAR IS OUTTA CASTER AND CANT BE ADJUSTED. IF CAR IS UNFIXABLE, WHY DID THEY SELL THE VEHICLE.
DJ46PEACHES
23 de feb. de 2016
I brought our SUV in for service. I was helped immediately. Everyone is very friendly, I was show to the waiting area. As soon as they were done with the service and wash, Matthew came and got me. The young lady at the cashiers desk, was very sweet and friendly. She had the paper work ready, I signed it and my SUV was brought to me. I don't mind taking the SUV in for service, I am never pressured into service I don't need.
Unimpressed
23 de feb. de 2016
Went for an oil change. Requested that they lube the chassis - there are 2 zerk fittings on the tie-rods. At first the service rep Victor claimed that there were no fittings to be greased but said he would discuss it with the tech. When the service was complete I specifically asked Victor if the fittings were greased and he replied absolutely YES. When I got home I checked - and the fittings had not been touched - the dirt on the fitting was still exactly as prior to the service visit. So the question is - what else did they skip doing?
WTKOPP
23 de feb. de 2016
Not withstanding the fact that my very low mileage (40k) 2010 Traverse is not turning out to be reliable, the service department has mostly been very helpful and staffed with good people.
PATRICIACATALDI
22 de feb. de 2016
We just moved here, when our new truck started smoking. They really helped us. They made the repairs and even did 2 recalls on our truck. Wonderful, fast service. Thank you
mbrace
21 de feb. de 2016
I never expected a nice sub for our second car. ended up with a jeep with low miles.
kmast
21 de feb. de 2016
Went to sands before and was shopping for a used sub. Ended up with sands and goy a brand new traverse.
drodriguez
21 de feb. de 2016
Wrecked my sub and called sands dealership to inquire. Erwin picked me and drove home in my brand new car,
alicelucero13
21 de feb. de 2016
You were suppose to fix something in the back of my truck that was making noise. Well $1100.00 later still making noise.. Plus want to charge me a $100.00
housewife602002atyahoo.com
21 de feb. de 2016
performed multi-point vehicle inspection. replaced driver seat lower switch panel. repaired interior roof fabric pulling away on driver side front area. secured weather strip.
godcoversme16
19 de feb. de 2016
We went looking for a Tahoe but David helped us find a car that met our needs better at a better price. We also received some incentives and that helped us get rid of the vehicle we were not happy with.
DLAPEDES
19 de feb. de 2016
My new Z51 Corvette convertible, thank you Chevrolet, thank you Sands, deserves Sands' service! I would not trust any others to service my pride and joy!Doug
PJROSS61
19 de feb. de 2016
Service man Henry was very help and made sure he kept me updated on the service being done. I will continue to use the dealership for service.
wildflowers4you
19 de feb. de 2016
Jeanie was my rep this time. Really liked her and she kept me informed on the car. I will have to remember her next time I come in. Best rep yet !!!
amaturani
19 de feb. de 2016
The staff at Sands Chevrolet in Surprise AZ are the best to work with.. very accommodating, personable and friendly always a great experience. I would recommend this dealership to all...
BDUGGIN2003
19 de feb. de 2016
How many times do you spend all day at a dealership to find out you cannot leave with your new vehicle? That does not happen at Sans Chevrolet. I just bought a new truck from Sands in Surprise and spent a grand total of 90 minutes from start to drive away. I have purchased several vehicles over the years from Sands and I have always been treated with respect and honesty. There are lots of options for buying cars and trucks but I will continue to buy Chevrolet simply because this dealership performs in an exemplary manner from first visit to the sales floor to the high quality service visits to keep the vehicle in good shape. Just try Sands, you will not be disappointed by their performance.Brian Duggin
RonP
18 de feb. de 2016
Brought in for routine maintenance, recall, and to repair broken A/C unit (warranty). Everything went smooth, pricing was fair, and Chevy provided a loaner vehicle until the truck was completed. The process went well.
PACHECO_HEATHER
18 de feb. de 2016
Bryan was very nice, and my favorite part about the experience was that I did not feel forced into anything. Fixing or buying a new car. I paid for the diagnosis and was able to go home and discuss my options.
PhoenixFuzz
16 de feb. de 2016
My wife's uncle recommended Andrew at Sands for my vehicle purchase after my car was stolen. I wanted a 4x4 truck with an affordable payment, and got exactly what I wanted. Thanks Andrew!
DHUFF1947
15 de feb. de 2016
I WAS GREETED PROMPPLY AND COURTESLY BY VICTORVEH WAS REPAIRED IN A GOOD MANOR,THE TECH MIKE WAS EXCELLANTEVERY TIME I COME FOR SERVICE ITS LIKE THIS
CROSSRHEART
15 de feb. de 2016
Great service. All involved went above and beyond. Brion our salesman, Nick in finance, and Tom in service department all great thanks again and God bless you.
Ranger buyer
15 de feb. de 2016
Backed up their promises during sale. Service Department and Sales rep. came through for us. Took several weeks but ultimately fulfilled their agreements with us.
JRANKIN02
15 de feb. de 2016
Sands Surprise continuously serves up outstanding performance. Service writers are always very polite and friendly. Henry is always on top of his game and continues to bring back his customers.
SHAUN.FLOWERS
15 de feb. de 2016
Major expense to my 2010 Tahoe. Found out needed a lifter and camshaft replaced. I was out of warranty but Marc from the service department really worked with me to help bring the cost down as much as possible, since that is the only place I take my Chevy vehicles for service. GM assistance also stepped in and picked up some of the cost since I had a power train issue. The $3000 repair was pricey and completely unexpected, but Sands really did A great job and I would definitely recommend. Sure you could go somewhere cheaper, but you pay for what you get. At least I have some peace of mind now.
kittty55
15 de feb. de 2016
I'm visiting from Washington State and took my new Malibu in for it's first oil change. Everyone was very friendly and helpful. I will be driving back to Washington, fully confident that my car was serviced by employees who take pride in their work. Thanks!
SUELONGO
13 de feb. de 2016
Matthew Morzella was very helpful during the whole process of getting my GMC vehicle repaired under warranty. Several items had to be addressed and all was accomplished without any pressure. I intend on using your facility for all of my vehicles when they need something. Thanks again, Anthony Longo
CARSETH
13 de feb. de 2016
They fixed a heat shield on the bottom of my car at no cost to me. All while I waited. Bing, Bang, Boom. They even washed it. WOW!
snjbarras
13 de feb. de 2016
This dealership is awesome. We just bought out 4th vehicle from them. Out salesman Brion was great and very knowledgeable about the vehicle. Had to take back in and Tom in service department went over and above for us. Finance guy, Nick was awesome. Got us a lower rate and payment than we expected. Will be a repeat customer again for sure. God bless them all.
dvogel96
12 de feb. de 2016
Mark, the service rep. that I dealt with did a great job of keeping me informed on the work being done to fix my car.
R46FATTY
11 de feb. de 2016
Once we were finally on the same page, they exceeded my expectations by ensuring any and all issues were taken care of completely.Thank You to Matthew and all the supporting tech's and a Special Thank You to the Management of Sands Chevrolet.
scott.gauthier
11 de feb. de 2016
The service dept. was able to schedule the service the same day I called. They performed the work in an hour and I was on my way. Nice work.
CHRISNMAREE
10 de feb. de 2016
THE CAR LOOKED GREAT WHEN I PICKED IT UP. CARPET AND SEATS WERE VERY CLEAN. SCARTES LOOKED BUFFED OUT ON THE OUTSIDE. THE ONLY THING THAT WAS NOT UP TO PAR WAS MY BACK WINDOW,RADIO, AND PANAL WHERE THE SPEDOMETER IS.. IT HAD ARMORALL ALL OVER IT. COULDNT EVEN SEE OUT THE BACK WINDOW. FOR THE PRICE I PAID, IT SHOULD HAVE BEEN PRISTINE.
letrasehall
10 de feb. de 2016
When I came into the dealership I was greeted right off the bat. My husband and I felt welcomed ; which made the process of finding, and purchasing a vehicle go very smoothly. I received a lot of advice on my purchase and was also given a second chance due to my credit. We were showed the facilities of the dealership, and even offered a beverage/ water.
SBEST55
9 de feb. de 2016
It was a great experience. Friendly service person to deal with. Fast service. The showroom is very comfortable when you wait for your vehicle to be worked on.
MABRUNSKILL
9 de feb. de 2016
Very timely and found my problem quickly. Treated me fairly and was able to fix the problem. I like the fact that when you have your vehicle serviced it includes a wash job.
Sand's Fan
9 de feb. de 2016
The Sands Service writers are always friendly and welcoming. It is as if they have just been waiting to see you and are glad that you are there. And, they ask if you would like your car washed, even if it has just been washed.They ask probing questions to ensure that any service concerns are addressed and if there is anything else they can do for you. The turn around time is very quick if you make and keep your appointment (recommended).P.S. David Gonzalez always says hello and chats briefly whenever he see's me.
SOFTBALLWOMAN69
8 de feb. de 2016
Had oil change and balanced tires. Brian was great. He gave me info but didn't push other services on me that weren't needed. This is VERY MUCH APPRECIATED..especially due ton past experiences with service guys.
CHARSTAD1
8 de feb. de 2016
We have been using the dealership for service since buying our car there, and they have always been pleasant and efficient. We appreciate that they put our best interests first.
B and B
6 de feb. de 2016
I first took my car to Sands because it wouldn't start. It needed a lot of repairs, so I decided to purchase. Andrew Ross and Andrew Pennington helped me get into a fully loaded Equinox with everything I wanted. Thank you both so much!
THEFRED114
5 de feb. de 2016
Treated as if I owned the dealership. Can't say enough about the level of service from the Parts Manager Mike Holly and how he understands about customer service and how it creates sales. Mark Augustyniak my service manager was as good as I've seen in my forty years dealing with customers and sales.. What a difference it makes for a customer spending their hard eared cash and them feeling not only value for what they spend, but that friendly warm feeling of being appreciated... Thank you for the very pleasant experience .... Please call me if any and all questions about my review... So much to add not enough space....
lindamae.kersten
5 de feb. de 2016
Great salesmen, no push. Tell them what you want and they make it happen. Very professional made leasing my new vehicle easy. I leased exactly what I wanted on my terms. Thank You.
ALLIE3
4 de feb. de 2016
Excellent service and excellent employees. Got me a car to drive at no charge. I was very happy with the service.. My truck was finished the next day.
DEANMP13
4 de feb. de 2016
I received awesome service, Eric was great to work with!! I am gladly referring him to all my friends and family, he was very patient and understanding with all the chaos of my 3year old granddaughter!!
RTFRANTZ
4 de feb. de 2016
Sands has really improved their service department in the last couple of years. Mark helped me and he could not have been better. Very friendly and informative. He also made sure that work done on a previous service was not repeated unnecessarily. I was in for a 30,000 service but had some of the work done a few months back and needed only to finish a few things. Very pleased with everything and will keep going to Sands for more needed work.
JOHNNESBIT
3 de feb. de 2016
I have been coming to Sands for the last 7 years. I am very happy with the service and with my advisor Henry. I look to see him as the service manager in the future. I hope the management at Sands also see how good he is at his job. He is an asset to your company.
dcfreestar
3 de feb. de 2016
Tyler was very patient and professional. I'm not a writer so accept what I have written and give Tyler a raise and a promotion of leadership
joe purtell
3 de feb. de 2016
This was the first time I had began a car search using the internet. It worked very well. Tyler, my sales rep was informative and made the process fairly painless. I would recommend the process and the sales rep to others who may be in the market for a new or used product......This experience lends me to believe that GM has taken the steps to truly Service their customers needs.....at least at the Sands facility.....Thanks
PGWANDERER
2 de feb. de 2016
Purchased Chevy Sonic Dec 2012. Observed while on trip that passenger air bag indicator showed air bag off. Made appointment and brought car in Nov 2013. Was advised that aftermarket seat covers that I had would effect operation of sensors and that system was working as designed. Decided next time used car for extended trip would take seat covers off. Did not use car for trips until early 2015 took seat covers off, passenger air bag indicator still showed air bag off. Took car back to dealership and explained even with out seat covers passenger air bag still not activated. Was informed that the sensing system was operating as designed. when I informed them that my wife only weighed approximately 85 lbs, I was told that the sensors were set at 95 lbs which was the industry standard and that tere was no way of adjusting the sensor. I contacted GM consumer relations and expressed my dissatisfaction with the responses to my concerns. There was a file opened and I was subsequently contacted and advised to return my car to the dealership for repair. I returned the car to the service dept. January 8, 2016 and again received the same response the vehicle was checked and was operating as designed and my wife's weight was the issue. They could not do anything with the sensor. This explanation was confusing at best. Our second car is a Kia and the air bag sensor works fine, my wife can ride in my daughter's Traverse and that sensor works fine. I then contacted GM consumer relations again to express my displeasure with the whole process. That if the sensor is set at 95 lbs, the consumer should be made aware of the potential hazard involved for anyone under that weight. That would not only effect women under that weight but teenagers sitting in the front passenger seat. The consumer relations representative did not admit that the sensor was set at that weight but informed me THAT THEY COULD NOT FORCE THE DEALERSHIP TO FIX THE ISSUE, what ever that means. So after 2 years of trips back to the service department I am still at square 1 with no resolution to what I consider to be a safety issue.Jack Greenhill
EBLANAR
2 de feb. de 2016
Was met by advisor knowing my car when I pulled in. He had very good communication skills and kept me informed, placed me in a rental in a respectable time.
aesllc
1 de feb. de 2016
New Service Management has made a big difference since our first visit. I purchased the Camaro from Richard. Richard did an excellent job. I will continue to do business with Sands.
dorinaduarte
1 de feb. de 2016
I always come back! Excellent service! Thank you Jean Jajou!!!!!!!!!!!!!!!!...............Awesome, friendly, thoughtful, explains everything, shows concern, genuine. I will come back for future service needs!
efitz427
1 de feb. de 2016
I had to take a car I purchased at Mercedes Benz of Chandler in here because of an issue it was having and caused by that dealership I purchased from. Thank god for the wonderful people at Chevy diagnosing and fixing the problem! Very fast response time and overall extremely pleased with the outcome and thankful I got to deal with their service and not the horrific service at Mercedes Benz!!! Thank you again!
PEEZO30
29 de ene. de 2016
As usual I visited the service department and was taken care of by Victor. He continuously displays the up most respect and professionalism. He made sure all of my concerns and issues were dealt with in a very timely manner.
D123
28 de ene. de 2016
All they want to do is up sell you services then sell you a car when you are in the waiting area. My Traverse went in for numerous recalls and an oil change - I was sold on alignment and tire rotation. Service rep. then tried to sell me on an additional $1,000 worth of maintenance but I declined. When I received my car back it had a wobble - take it back in and they want to charge me for a diagnostic for something THEY did. The service rep argued with me for 10 minutes in the lobby about it. They then proceeded to waste another 3 hours of my day when they realized I was not paying for the diagnostic. Absolutely no customer service here! I have been a long time Sands customer and am VERY disappointed!
hudsonp50
28 de ene. de 2016
I needed a new vehicle. What I truly wanted was an SUV. Tyler and I looked at a car first the Chevy Cruz, it was too small for my family's needs. We looked at the Chevy Trax again. Tyler asked me to give him some time to work up a deal as close as he could get to my monthly payment price point. I also checked out dealerships that had been in touch with me. At Yates Buick the gentleman I spoke to, didn't ask about a trade in or GM family ?? pricing, he only said that the Buick Encore was in the same price range as the Chevy Trax, I knew that wasn't true, you always pay more for a Buick. I explained my credit was less than stellar and tha was the end of conversation??. At the Ford dealership they basically offered me $559 a month payment on a stripped down used explorer, that was not what I asked. I was a Chrysler dealership and for $325 a month for stripped down jeep patriot, roll down windows and nothing else, needless to say I walked out. Tyler had called me, I missed my appointment with him on Saturday dealing with those other people. But I did some more research online and found a Chevy Trax that would fit my budget at another dealership. I called Tyler thinking with the sale price, GM family ?? pricing and trade in; I could have the vehicle I needed and wanted! ( not so many bells and whistles ) It was still what I wanted and needed. I set a time to meet with Tyler and I was late,?? however, Tyler was cool. This is what he did: 1. Tyler picked up the vehicle from the other dealership, worked with finance and when my husband I arrived we only had to check out vehicle, go over paper work, insurance and we had our vehicle of choice. The payment was still in a workable range in our budget!!! Tyler did everything and anything to make this deal happen in friendly and business manner! I know we wanted to stay with GM, we are a family of working at GM. Thanks so much for hiring a young man with empathy for his customer and making it all happen. I also have to mention I thank Jesus for touching this young man heart and the finance person ( sorry didn't remember his name). Wonderful experience! Also my service man Mark at this dealership and his patient care taking care of the Chevy impala Ss when needed, made me want to try the sales department ?? please bless them as they have blessed our family ??.
ctoye
27 de ene. de 2016
Service Rep Ken, was there to meet me as planned and quickly got to work on my problem. Never suggested any unnecessary repairs and always kept me informed during the process.
stephp361
27 de ene. de 2016
My brakes have squeaked intermittently since I got my car, but inn the past 2 weeks have gotten worse, so I took it in. With 2100 miles I shouldn't have squeaky brakes.I arrived on time, and my service writer informed me that she wasn't sure they could fix the problem, brakes sometimes squeak. Having owned GM cars for the past 30+ years, and with 2100 miles I told her I expected that my brakes should NOT squeak.2 1/2 hours later my car was ready, they'd cleaned the pads. I got in and pulling out, I had to use my brakes and they SQUEAKED. So I tried them a couple more times and now the problem happened 100% of the time I used my brakes, so I pulled around to Service. The service writer, the lead tech and I went for a test drive and the brakes still squeaked. So 1 1/2 hours later (total of 4 hours at the dealer), they'd "fixed" them again.Problem is still intermittent and I will have to go back yet again. It's a real put off when the service writer greets you with the statement that you may just have to live with squeaky brakes.
wero1ne
27 de ene. de 2016
Saw a great deal on the internet, put my interests in vehicle. Received a call to go in and test drive to see if that's what I wanted! Tony did everything to work with me and make my transaction complete!
Victor22
27 de ene. de 2016
that's brands that I have it's excellent Ken was excellent thank you very much for your service I will go back again and get parts when he need I have in my bagel thank you
JOSE_APABLASA
27 de ene. de 2016
Friendly customer service, excellent service on time and at good price. We have also have a Dodge Journey that also brought to you guys for service. We are happy to do it. Thank you.
jt1122trevino
27 de ene. de 2016
Good one on one service.. But the filling day after oil change. I could hear a loud ticking from engine. Would get faster with higher RPM.. Going to take back today (1-27-16)
bjbrall4
26 de ene. de 2016
I was greeted promptly as soon as I drove in, told exactly what would be done and how long it would take, and escorted to the waiting area. Everyone there is highly professional and courteous. I will definitely be back.
Chris
26 de ene. de 2016
I never had to take a car back to get fixed or looked at so many times with no one actually fixing it I been there 6 times multiple rentals gave out to me because of issue that where not checked prior to sell me the car
kwitcherbytchn
26 de ene. de 2016
Everyone there is super nice. The waiting area is OK. If given a choice of dealerships that I had to wait at this would be fifth on the list. It's a dealership so it is pricey, but on the flip side they know my car better than shops, IMO.
AZBUGLER
26 de ene. de 2016
I've been bringing my vehicle to Matt Morzella for service at Sands Surprise for over two years. This time was no different than the usual. That's why I keep coming back. Matt has always gone above and beyond to meet my expectations each time that I have visited the dealership. He has fantastic customer service skills and knowledge and is an asset to your organization.
MATTHEW_COTA
26 de ene. de 2016
Jean assisted me when I came in for my oil change. She was fast, courteous and prfoessional. She checked in with me several times while I waited. Best experience getting my truck serviced. Would highly recommend Sands Chevy for the service and professionalism.
JILLLUFKIN
26 de ene. de 2016
I was dissapontrd they did not vaccum and the wash was just fair. At home they take time to wash my truck and clean it nice !
MDLANOUE
26 de ene. de 2016
Experience was average to begin with. Salesman was not communicating status to me as requested.Once Dave Gonzales took over everything was fine. I think it's ridiculous that it takes 12 weeks after initial order is placed to receive a vehicle!!
CARLIEWRAY
26 de ene. de 2016
Pete, our service rep was very helpful. However, it was very frustrating that we took the car in and spent over $1000 just to have the same problem happen 3 days later. It was very helpful to have a loaner car to drive around while the car was being fixed though.
raelynn_b
25 de ene. de 2016
Very friendly dealership, came in with smiles and left a very happy customer. Thanks to the Salesman Nino. He was very helpful and kind enough to keep us satisfied with beverages while we waited for paperwork to be done. Overall experience was excellent.
TomQsparky
23 de ene. de 2016
This is the second time I bought a car from here David Gonzalez helped me out I was able to get a 2016 Chevy spark . The process was quick didnt have to spend hours at the dealership . David was able to get me free tint on the car .This dealership is very welcoming they make sure your comfortable and answer any questions you have.
lipa45
22 de ene. de 2016
The car wash is not that great, so I will think twice the next time. Car comes out wet and windshield used the wipe of water.
zbgma
22 de ene. de 2016
Explained the benefits of leasing and then helped set up the ONSTAR and Bluetooth systems for me. Was friendly,knowledgeable and very helpful to me.
MAJORMARY3
22 de ene. de 2016
MR. HENRY SMITH IS A YOUNG MAN OF INTEGRITY. HE HAS TAKEN CARE OF MY 2011 CHEVYEQUINOX FOR ABOUT TWO YRS. HE IS ALWAYS PROFESSIONAL, ALWAYS LISTENS TO MYCONCERNS, AND GETS THE JOB DONE RIGHT THE FIRST TIME, REGARDING CAR REPAIRS.I TRULY APPRECIATE THE FACT THAT HENRY ALSO KEEPS ME UPDATED, VIA VOICE MAIL MESSAGES.FOR EXAMPLE, TWO DAYS AGO, I EXPLAINED TO HENRY THE ANNOYING NOISES I WAS HEARINGFROM THE BACK-END OF MY CAR. HE SUGGESTED WE TAKE A TEST RUN, AND HE QUICKLY DIAGNOSED THE PROBLEM. HIS EVALUATION WAS CONFIRMED BY A MECHANIC, HENRY ORDEREDTHE PARTS, PROVIDED ME WITH A 2016 LOANER VEHICLE, AND KEPT ME UPDATED. WHEN IRETURNED TO THE SANDS DEALERSHIP THE FOLLOWING DAY, HENRY EXPLAINED IN DETAIL WHAT ACTION HAD BEEN TAKEN---WHICH WAS IMPORTANT TO ME SINCE PARTS ARE SO EXPENSIVE. HENRY WORKED HARD, WITH HIS SUPERVISOR, STEVE, TO PROVIDE ME WITH A MUCHNEEDED 5YR//75,000 MILE WARRANTY AT THE BEST POSSIBLE RATE. I AM EXTREMELY GRATEFULFOR MR. HENRY SMITH, SUPERVISOR, STEVE, AND THEIR HIGH LEVEL OF PROFESSIONALISM.PLEASE RELAY MY GENUINE APPRECIATION. MARY J. WOOD, MAJOR, USAF, (RET.)
SUE.ROBERTS1942
22 de ene. de 2016
I have been to Sand's several times now and appreciate the services provided. Dealerships back in the Midwest do not have such great waiting areas nor do they was your car.
paulanderson12596
22 de ene. de 2016
Great Service Team Got my vehicle in and out in a couple of hours when promised and the team was great to work with in Service Victor and Pete
Car man
22 de ene. de 2016
The service writer,Jake was very helpful. After tire rotation the steering wheel shook. He had the problem fided quickly. Thanks for good service after the service it means a lot. Not sure why the problem was there in the first place but it was taken care of by Jake. The 4 rating was because of the technician sending the car out with a problem that wasn't there when we took the car in.
RAM253
22 de ene. de 2016
Sands Chevrolet has service down to a science. Even before my visit, I receive a call and text reminding me of my appointment. Upon my arrival, I was met by my Service Advisor (Marc Phillips). We discussed the details of my service visit and then he escorted me to the waiting area. I knew the routine as this was not my first visit. However, Marc made sure that I was comfortable. The decision to wait was mine even though I understand that courtesy car service is available.Marc kept me apprised of the progress of my service. He also advised me of what would be needed in the future to keep my Chevy (2013 Tahoe LTZ) running at top performance.The service was completed under the estimated time. Marc escorted me to my waiting vehicle.Five star service is hard to come by these days but the service department at Sands Chevrolet (Surprise) earned every star and then some. Kudos to Marc and the rest of the service crew.
Joe Purtell
22 de ene. de 2016
First of all I was impressed with the internet sales associate......Tyler Englert. he was helpful but not over the top pushy....we explained to him what we were looking for and he responded in a short period of time that he had a unit that might fit my wish list. we met for a test drive......and several days later completed the purchase transaction. All other associates of Sands were also pleasant to deal with....ie Tyler's boss, finance associate and i even received a follow-up call from the service manager. If this is truly the way this dealership consistently functions....I wouldn't hesitate to recommend them and revisit when I am ready to purchase again.
ANTONIO.ALVILLAR
21 de ene. de 2016
Jean was great!!!! Jean was very helpfull, professional, honest, pleasent to speak with, and kept me informed on the status of my vehicle. I am definitely returning.
MAIL2DICK
21 de ene. de 2016
Did not have to wait long for attention upon arrival. Was given suggestions what need attention and the cost. I gave a time I needed to be out of there and was pleased with Getting me out on time.
JULIASPONG
21 de ene. de 2016
Sands Service Dept. did an excellent job. Took my car in for an oil change and they went the extra distance to make this customer happy. Bryan "with a y"" was friendly and professional. He reminded me about a recall repair and a included it with my service. Thank you to the staff. Will see you again next week with my other car.
sandie.golliher
21 de ene. de 2016
I called and needed to have my Spark serviced to keep the contract up and Jean got me in the very next morning and at a 7 AM appointment. She also informed me that I needed a rotation, balance and alignment. She told me that it would all be ready by 8:30, and it was!I was so pleased, to be in and out that quick.Thank you Jean and team!
BOOMER2333
21 de ene. de 2016
Came to Sands for an oil change - this was done and the cost was reasonable. In the process, they checked fluids and when completed they came to me and told me that all the fluids in my car (Transmission, coolant, brakes, and power steering needed to be flushed. Along with that they informed me that my fuel filter needed to be cleaned and that was a 3 part process. Total would be $975.00 - with no offer of any coupons. Told them I would hold off until I checked with my dealership back home. Called my dealership along with one other dealership and they informed me that with my model truck ( 2013 Avalanche ) that fluids did NOT have to be flushed. Regarding the fuel filter, in this truck the fuel filter is in the gas tank and that it did not have to be cleaned as they had in the older models. If anything, the fuel filter would simply be replaced. I then called another dealer that I had been to back home and they told me the same thing.Hard for me to believe that the Service Advisor gave me all of this bad information - and that they were going to charge me $975 for a service I did not need! Will I be going back to Sands Chevrolet - I think that you can answer that question!
rvpaulandsue
21 de ene. de 2016
Had a bad battery and called Sands Surprise Service. They took me right in and had me back on the road within a good time.
ABENALLY
21 de ene. de 2016
Went in to look around, and drove out with a 2015 Impala. Love the car, and the dealership was very helpful. Awesome cars inside too!!!!
GALLOLEE
21 de ene. de 2016
Routine oil change, but fast service and great staff. Jacob F. was helpful and informative. Also had a great conversation with Andrew P. in vehicle exchange.
ALEAST
20 de ene. de 2016
Good service, great Reps & fair & accurate pricing/estimates. Great repair personnel & completed all with no issues that I could find later. Sometimes I find estimates are considerably higher than elsewhere in the area. But in this case the estimate was "spot on" & I thank your Service Rep & management. I was impressed by the Service Rep I worked with who I had never seen before and he convinced me to come to Sands for the work I needed which was completed in due time with no problems as far as I know.
LYNNANDMARG
20 de ene. de 2016
This was my third and probably last experience at Sands. I have had extremely slow service for a simple oil change and tire rotation. This provides the sales staff the opportunity to attempt to sell service customers new cars. The music was loud and the wait has been LONG. My truck was returned with large grease prints on the front bumper.
1girlygirl
20 de ene. de 2016
It was great! They got me in right away, fixed my vehicle. I couldn't ask for a better service team. Thank you very much MattColeen Kelly
nlcurrey
19 de ene. de 2016
I've had multiple visits to the service department & would recommend it to any one in need of maintenance or repairs on any vehicle brand.
ginnyw55
19 de ene. de 2016
I am treated very good at the dealership each time I go, Matt M. always takes good care of me each time I am there.
BJRYAN915
18 de ene. de 2016
The service requested was done in a very timely manner. Service Advisor, Brian Abbott was very helpful with a problem that i brought to his attention.
sfcola
18 de ene. de 2016
Matt was so very helpful, I didn't make an advance appointment, but, Matt got me in at the time I wanted that day!! The oil change was done, and my car cleaned and I was out within the hour!!! Thank You Matt, and Thank You Sands Surprise for a job well done!!
KURT
18 de ene. de 2016
Henry in service did a fine job. Car was done in 2 hours. He arranged a ride home with great driver Tom. Henry went over recommended services in low pressure way. Good experience.
LOGLAD
18 de ene. de 2016
Ken in Service is one of the nicest and caring Service Reps ever. He advised us on what was needed and broke it down in order of priority to make it affordable. I hate having to spend $$$ on repairs but appreciate the extra mile he went for us. And kudos to the Shuttle guys, they do an awesome job and were fun to talk with!
DMJOHNSON0
18 de ene. de 2016
I scheduled the appointment on-line and was set for 8am, when I arrived ,they said I was not on the list. They did squeeze me in, later tried to sell me a balance and alignment for a high price and showed me on a piece of paper how bad my alignment was off, illustrations made it look like my wheels were bent out of shape. Didn't like the sales people trying to sell me a new car when I recently bought a 2015.
CJohnson
18 de ene. de 2016
Went in for a routine oil change. Decided to get the tires rotated as well. Service writer honored a coupon for this that I did not have in my possession. They also do price matching so when it was recommended that I also need a 4-wheel alignment they price matched from another shop so I didn't have to take it elsewhere. That was awesome. Thanks especially to Marc in the service department.
Sportsfan
18 de ene. de 2016
I hate, hate, hate buying a new car and dealing with car dealers. This place has changed my feelings entirely, and our sales person Paul Muella made this the best car buying experience we've ever dealt with. We will recommend them to anyone and everyone we know. Thank you!
terrance1224
17 de ene. de 2016
Needed a new car. Dreaded the whole car buying experience. Walked in, told Tony what I wanted and he delivered. Knowledgeable, respectful, courteous, and I got a great deal. I really could not believe how smooth and fast everything went. This is the best car buying experience I have had in a long time. Tony made it happen. Thank you... Tony.
foxenface12
16 de ene. de 2016
It is certainly nice to have such a great area to wait in. The employees are friendly and seem to enjoy working with one another.
MUSTANG0
14 de ene. de 2016
Brian Abbott told us it would take 1-1 1/2 hours to get our oil changed, rotate tires and wash. After 2+ hours we could not find him or our vehicle. Were never notified of what was going on. Other than the invoice, we have no way of knowing if oil was changed or tires rotated. They also had to use a pretty dirty cloth to wash the windows. We won't bring it back there again.
KANE8404
14 de ene. de 2016
I brought in my 2015 Suburban for some minor fixes. Bryan was great, and made sure that the repairs were done efficiently. I would give the dealer all 5 stars, but I'm still having a minor issue I thought had been resolved.
JESSICA3083
13 de ene. de 2016
We had an appointment for just an oil change and when dropping car off was told they were busy on that day and that they would call us when done. We never got a call so at 5:15 we called to find out if it was done only to find out their website was wrong in saying they closed at 7 and they were already closed. The service dept closed and never called us to tell us they were done.
BISKUPDJ10
13 de ene. de 2016
Because when I need my car fixed they get it done they got the part that I neededand installed in a timely manner they even got me a ride home and came and pick me up again
james Kinnel
13 de ene. de 2016
We just bought a car from rob donlevy and sands for the first time. They did a good job, got me out quick.We got a good deal, and they even tinted the windows.
Heather Smith
13 de ene. de 2016
We really enjoyed our purchase from Sands in Surprise. We only wanted a cheap used car for our son, and they treated us like we were spending alot of money. Mr. Donlevy really treated us good, and helped my son understand that we were doing him a favor, he can be rather difficult.
Jyounger104
12 de ene. de 2016
My truck had a check engine light. Brought in the truck for service. Tech found 2 bad glow plugs. Plugs had to be shipped in from another dealership. I had my truck back in 4 hours.
WEWHO
12 de ene. de 2016
I was going on a trip and I had problems with the cruze.. Jean Was great on the phone and squeezed me in on a busy day. Jean Handled everything for me. She was very nice.
AHARRELL1972
12 de ene. de 2016
My first visit to Sands Chevrolet - Surprise, best service I've received in years. As I pulled up to the service department I was greeted by my service advisor, who confirmed the type of service I requested and gave me an anticipated time of completion. He then escorted me inside and familiarized me with the facility. At my request, he introduced me to a couple of sales reps who provided me with a pretty detailed introduction to the Chevy Colorado. I couldn't have been more impressed with the overall friendly, professional and courteous service I received from this dealership. From my very first visit they have earned my trust and confidence and provided me with the WOW Factor that I look for when it comes to investing my money involving major purchases.
Dana
12 de ene. de 2016
I wouldn't take my camaro anywhere else not only do I trust these people.... They aren't constantly trying to upsale me... They are fast and everyone's personality is amazing !! They treat their customers ( even people who has already purchased a car from them ) with the best customer service possible!! Thank you guys you rock !!!
Patricia_57
12 de ene. de 2016
To the best of my knowledge, Sands Chevrolet has completed the labor and parts request satisfactorily on 1-9-16. I like the idea that they have a program in place for me to keep the longevity of the used vehicle I purchased through them in very good condition for the next 5 to 10 years even with 134,000 miles on the 2008 Ford Escape Hybrid and knowing that the covered parts have at least a 30 day warranty on them when replaced helps me keep on step with this vehicle. It has too many sensors on it to be trusted by local shops or backyard mechanics to take care of it at the same or a lower cost.As long as the dealership keeps my program in place at a reasonable cost so I can save for another in very good condition used vehicle some day again in 5 to 10 years and I will not be stranded as an elderly single woman in the extreme weather conditions the desert that we live in provides I will remain a very satisfied customer.Thank you Sands Chevrolet for helping me in person or by telephone to a) learn the basic differences of learning how to efficiently drive this newer vehicle and b) when bringing the vehicle in for service.
etorres
12 de ene. de 2016
Went in late and was trying to find a small car for my mom. We found a nice sonic with low miles and the payment is just right. MY mom liked the sonic and its just right for her.
banderson
12 de ene. de 2016
Went in to trade my truck for a car. I need a car for my family and Sands work to get me a loan. My truck is a regular cab and I dont use it that often. The car now can be used by my family.
RVardiman
12 de ene. de 2016
Went to Sands to try and buy a van. I found a van that would work. Payment is affordable and I have a second vehicle.
linsmithe
11 de ene. de 2016
I was told I needed to take it to where I bought the car to make the warranty effective but nothing was covered by it.
Arthur
11 de ene. de 2016
My service advisor Mathew always takes care of my needs. He get's me into service when it's best for me, and always get's me the best price...First Class!!!
JKGILH
11 de ene. de 2016
My service adviser Jean was very helpful in advising me on what my truck needed, how long it would take, and what broke. She followed up with a call 1.5 hours after I dropped my vehicle off as to what repairs were needed. Thanks Jean
JUDYMAE715
11 de ene. de 2016
OK. Had the oil change and the $50 detail, wash wax and engine clean. Prior to picking up my vehicle I was called and was told the right rear tire was flat. When I arrived and paid the bill, I was told that I needed tires, they were weather checked and was quoted a price of $700 for the new tires. Yes, I understand that was a reasonable observation by the service department and prior to my departure I was directed to the air pump where the tire was again inflated. Had lost 30 pounds in 40 minutes. After leaving I proceeded to OK tire across the street where THEY found a nail or screw in the same tire and THEY fixed it for free. THE also quoted me a price of $500 for 4 new 50,000 mile tires . Guess who is going to get my tire business?
Barrett Glover
9 de ene. de 2016
I've been with Sands for 7 years, always treated us good. Rob Donlevy has sold us 3, and my daughter 1, he;s good people, you should ask for him.
silverBB
8 de ene. de 2016
I am never dissatisfied when come into Sands Chevrolet Surprise for service. My service Jake was there to greet me and within an hour my 2015 Camaro was serviced and washed and ready to give me more exciting times on the road. as usual
BARBLANDERSON
8 de ene. de 2016
They were willing to listen and work very well with us. We are from out of town and the experience was outstanding. Would recommend Sands Chevrolet to everyone that wants good service on their vehicles. Keep up the excellent job, guys. Thanks!!!
LINDASHORSEY
8 de ene. de 2016
Ready for me when I arrived, answered all my questions, excellent service, very nice waiting room.I will continue to use Sands Chevrolet for all my service needsThank you, Pete Murrin
LASDSGT
8 de ene. de 2016
is very happy with the service that I received from Sands Chevrolet. My tech service was provided by Victor. Victor was extremely helpful in guiding me with the service that I received I was very happy. Thank you very much. Al Dugas
scarr01
8 de ene. de 2016
Once again, I received outstanding service from Sands Chevrolet Surprise. They are kind, courteous, truly care about the customer needs. By far the best dealership I've ever been too.
vinnieesposito
8 de ene. de 2016
It is great to see a dealership that treats the customer with respect. the repair was made in a timely fashion the vehicle was washed and ready for me to drive away.
THELIMY
7 de ene. de 2016
Bryan with a y Gendrich is one of the best service advisor guys there at Sands.He is always on top of his game.I am glad to have him as my advisor.
PMCONNORS51
7 de ene. de 2016
Not much to say really, I brake light switch went bad and though it appeared that wasn't the problem on my 2006 Colorado at first, my service rep, Pete and the mechanic Travis, got it done. It cost a little bit more, but safety was the concern and they came through. I can now drive with some peace of mind.
DAVEJOHNSON2649
7 de ene. de 2016
My service rep, Jake, is fantastic. He anticipates my service needs and executes timely and professionally. I have never been assisted by a better advisor.Fast friendly service is a key factor in my auto purchasing decision process.
DissatisfiedCustomer
7 de ene. de 2016
I bought a certified pre-owned vehicle from this dealer with a 2 year warranty. Thirty days after buying it, my gauges such as speedometer, fuel status, temperature, and tachometer would intermittently black out while I was driving. These gauges are lit up by backlighting and if they go out, you don't know how fast you are driving or how much gas is in your vehicle. I brought the car in and they said it was covered under their warranty. They gave me the car back days later saying they couldn't duplicate the problem and their parent company doesn't allow them to properly troubleshoot because it's too expensive. I was told to video tape the problem while driving the next time it happens. What good is a warranty if the service department is not allowed to troubleshoot the car or is incompetent and cannot fix the problem? I was also told to fill my loaner car up to full with gas when I returned it, which I did. I wish the service department was kind enough to do the same. They drove my car at least 50 miles trying to duplicate the problem and didn't put an ounce of gas back in it. The service department rep that I was dealing with was also aware of my work schedule and called 30 minutes before I had to work saying he needed his loaner back because they couldn't fix my car. I wish I never bought this car from this dealership. I have two small children that accompany me in this car and when my gauges are lost, that is a huge safety concern that Sands Chevy is clearly not concerned about. I will never again buy from Sands Chevy or recommend anyone else to.
Kevin&Beverly
7 de ene. de 2016
I took both of my vehicles in for regular servicing. I have been using Henry as my advisor for about a year now and his performance is second to none! He will keep you up to date at every step and recommend what's best for the circumstances. I have been treated so well some of my coworkers are using him as well! PS- Andrew in sales is top notch as well!
A.LEONARD
7 de ene. de 2016
Took my new fully loaded truck in because after 1000 miles my front axel broke! Because the dealer installed a lift I got the runaround. They were not going to cover this... Lucky for me I did not buy from sands Chevy! Murdock Chevy in Layton Utah stood behind there product and paid for the fix. After 3 days of hassle and poor communication I was ready to have my truck towed to another dealer. The service manager was not much help. A part was ordered and lost with no tracking info and sands kept pointing the finger at the other dealer. After one full week and no communication I let sands know I was leaving town and would be taking there loaner truck for a 2000 mile trip... Somehow they got my truck ready and then called me after I left town! Thank you for being the worst communicators on earth! Let's hope my truck works! No confidence in sands
Kelby
7 de ene. de 2016
Noel helped me get my Civic for an awesome deal. The process was easy and smooth.
LENNLIL
6 de ene. de 2016
I was very happy with Matthew, he was very attentive to my questions and did everything I wanted in a timely manner..I like my GMC and recieve good service from Sands.
TRISTAN G.
6 de ene. de 2016
Pete was my service tech, and he was great. They fit me in same day for an oil change, and did a great job. Thank you for great customer service.
woodieswoodies
6 de ene. de 2016
Henry was the most helpful and informative person that I have met at the agency. The service staff keeps we informed of the service needed on my car.
g_baldonado
6 de ene. de 2016
Mathew was awesome!! He definitely took care of our automotive needs!! Great customer service!!! Thank you so much Matthew for your kindness!!! See you again!
stitcher312
6 de ene. de 2016
The customer service is always great when I bring my vehicle for servicing. I don't feel that they try to take advantage of me because I'm a woman, and I really appreciate that consideration.
RWAGNERAZ
6 de ene. de 2016
I brought my car in without an appointment for an oil change. As long as you are there before 7AM, routine oil change and non technical maintenace is usually done in about 1 hour. Jean Jajou was the service advisor and greeted me in a friendly manner. After the work was finished, she made recommendations for a future visit.
Deidra Mata
6 de ene. de 2016
Rob Donlevy was amazing!!! He listened and got me exactly what I wanted and needed. He made the process so smooth and not hectic at all. Thanks Sands for staffing people like Rob. Will be back next time.
TOM_SIMONSON
5 de ene. de 2016
Jake in Service was great. I had a flat tire at 4:45, and he was able to get me in and my tire fixed the same day. Thanks for you help.
Chris
5 de ene. de 2016
Pete M. the service consultant/advisor is awesome! He is trustworthy, knowledgable, friendly, and an all around good guy! No issues with the overall experience but wish the waiting area was set up differently.
Mark Krzyzewski
5 de ene. de 2016
great communication. worked with me on getting a loner car
DONWAN3
4 de ene. de 2016
As always our service at Sands was great.. Marc informed us how long it would take to replace theradio with all the electronics involved, etc and then kept us apprised of how the work was coming. He is professional, and very personable. Makes you feel that you have someone you can really trust.
Aaron Franck
4 de ene. de 2016
Had a good experience, work done, reasonable priced, very nice atmosphere.
CDEBACA41
1 de ene. de 2016
Bryan was friendly and very courteous. The service was done in less time that was quoted. the car was washed before it was given it to me.
MACNME945
1 de ene. de 2016
Marc did a great job communicating what needed to be done to repair my vehicle. I enjoyed working with him and look forward to working with him again in the future if my vehicle needs repair.
MS0510
1 de ene. de 2016
Mark was courteous and prompt. He took great care of us. Our maintenance was done on time and the vehicle was washed prior to its return. Mark took the time to ensure that we were satisfied and encouraged us to call him with any questions. He asked that we follow up with him to let him know whether or not the stumble at idle had been corrected.
Susan
1 de ene. de 2016
My car needed its 30,000 maintenance visit. Pete Murrin kept me informed during the whole service appointment, since I was waiting at the dealership. I appreciated his attention to my car and made sure that I understood all of the work that needed to be completed. My car now runs and handles great.
RAEJEN1104
1 de ene. de 2016
Always great working with Jake. Car was delivered on time and all cleaned up. Would recommend to others. Don't have any more words to get to 25.
Nicole Ewing
1 de ene. de 2016
Pete in service and all the service staff are very nice and helpful. The sales men on the other hand are what get you your bad marks. No one wanted to help us locate the truck of our dreams, they were more interested in just selling the trucks from the lot only. We felt like we were being forced into buying a truck that was both the wrong exterior color and interior color. We were very unhappy and will not even consider buying from your dealership in the future.
DAVE
31 de dic. de 2015
Contacted Jake Friedberg and he scheduled my vehicle for service. He provided excellent service and my Impala was quickly checked out, repaired and returned so I could pay the bill and leave..
RODGER_MCKAIN
31 de dic. de 2015
Service was easy to schedule and the length of time was fine. The service contact called to provide information on the maintenance and the pick-up time. Everything went according to the schedule.
tellis28
31 de dic. de 2015
Just wanted to say thanks to Henry Smith (service consultant) for the outstanding service that he has given to me this past year, they don't come any better than Henry. My wife and i have been in Az for over 30-years and he is the best by far that we have had the experience to deal with. The service by your servive department is also "top notch" i always leave with a smile.
kaila
31 de dic. de 2015
Andrew is a good friend of mine, and he really helped me out with my very first purchase. I reccommend everyone to go see him! Fast and friendly service.
Chris
31 de dic. de 2015
This is my second car that i have bought from Andrew. Great friendly guy, really takes care of his customers. I will buy from Andrew everytime.
Robert W
31 de dic. de 2015
I got another lease from Sands Chevrolet, Chace and Noel helped me get in to my new lease and lower my payments.
Cruz
31 de dic. de 2015
We bought a new truck for advetised price which was a steal. Noel was very friendly and I would recommend him and Sands Chevrolet to anyone.
George V
31 de dic. de 2015
This is our 5th vechicle from Sands Chevrolet and it was a pleasant transaction, Noel was very nice and helpful.
Sean H
31 de dic. de 2015
Noel helped me get my first truck, it was a great deal. It was a smooth process.
Elizabeth Tutell
31 de dic. de 2015
Henry always helps with all the little things with my car. Anytime I have questions about something, Henry takes the time with me. He never rushes, makes sure it is safe.
NINERFAN01US
30 de dic. de 2015
Henry is my service adviser and I hold him in great regard. I always believe he has my best interest in mind. His follow up is excellent and I truly believe he has his customers best interest in mind. My truck is the hart for my business and needs to last us another 5 years. Thanks Henry for your great service!
MOWENS2012
30 de dic. de 2015
Everyone at Sands Chevy Surprise has great customer service!! I would recommend buying your next vehicle from them!! They make the car buying process so easy and painless!
Nascar Dan
30 de dic. de 2015
Been using Sands for 10 years,always treated me and my family good. Rob Donlevy has sold me the last 3, he is real good at getting to the point. Use him when you go there.
RBANKSSR
29 de dic. de 2015
Everytime I have been to Sand's for service on my vehicle they have handled me with complete professionalism and courtesy. I have never left there disappointed.
joe.matney
29 de dic. de 2015
I purchased a new Tahoe from Sands Surprise and traded in my old truck. They offered me thousands more for my trade than other dealers(Gateway Chevy). Then ensured my monthly payment budget was met. Quality people and quality service. Ask for Frank Grigsby!
BobMurray
29 de dic. de 2015
Brian, my service tech, was awesome from the first phone call until I picked up the car at the end of the day. All of the people at Sands Chevrolet have been very professional and do what they said they would do.
richard schnell
29 de dic. de 2015
Was shopping for a used car and we ended up with a new car. Erwin showed us the benefit of having a new car. The price was great and the payment is excellent. bought our second car from sands.
I love Chevys
28 de dic. de 2015
We just bought another truck from Donlevy, hes good and fast, just the way I like it. Its number 6 for me and my wife. Go see him, we've bought from him at both stores, and both of them treated us good.
Carlos Moreno
28 de dic. de 2015
Best most professional dealer ever..would recommend to family and friends.
rachael melero
28 de dic. de 2015
Erwin is such a friendly and great salesman. We were waiting for an oil change on our Silverado which he sold to us a year ago. And we just purchased another new vehicle from him at The Sands Chevrolet in Surprise. My husband and I are very happy satisfied customers that is why we purchased our second vehicle from Erwin and this dealership.
Sally Luna
28 de dic. de 2015
Usually my wife makes me take our cars to get service in the pass but ever since our new car purchases she doesn't mine doing it herself due to the great service. We especially would like to thank Jake for excellent customer service.
Kelly Hannah
28 de dic. de 2015
Every single time I've been to Sands Chevrolet in Surprise they have exceeded my expectations. They are always friendly and competent, and their showroom is clean and comfortable.
Tigger Lover
25 de dic. de 2015
Wonderful dealership for car care.Service techs are prompt and considerate.They always make sure I am advised on everything that needs to be taken care of.
WTKOPP
25 de dic. de 2015
Although Sands Chevrolet in Surprise might have a comfy lounge, coffee and doughnuts, their customer service is greatly lacking and they have lost my trust and confidence.Sands always sends an email asking for feedback from their customers and if not 100% pleased they asked that you call them before completing the survey. Well, I did call to do express my displeasure with the service and was told a manager would contact me within the hour. Three days have passed and so I will have to use social media to vent.It serves no purpose for me to be specific. However, we have lost our confidence with Sands and for the Chevrolet Brand.William Kopp
Ralph Mora
25 de dic. de 2015
Sands Chevrolet (Surprise) is a state-of-the-art professionally run operation. Everyone, and I mean EVERYONE, is a pleasure to do business with. My service adviser (Marc) can not do enough to make my service experience a pleasant part of my day. Sands Chevrolet rates five stars plus.From the day I walked in to buy my Chevy (Tahoe LTZ) to this day, Sands Chevrolet has never disappointed me in any way.Keep up the good work.
DEEKEN1994
24 de dic. de 2015
I have been going so the same service tech for years now. Every time he handles my issues with professionalism and courtesy. I will continue to take my business to him.
JOHNSTARNES
24 de dic. de 2015
Your service people are always pushing things that I think don't need to be done at thi times. Such as telling me the transmission is shifting fine but i need to change the fluid.
Mark Liesener
24 de dic. de 2015
We are new in the area. First time snowbirds. Your dealership came up first on my search. Service was excellent. Will be back
Ashley
24 de dic. de 2015
I have purchase 5 Chevys in 15 years from them and always fair and honest. Great service (jean) and sales (Blair) people. It has the small town feel when your are doing business and they go out of there way to help you. Lets face it buying a new car is hard enough but they make you feel a easy. Not saying I have not had problems but they went out of there way to help.
Melanie and Frank
24 de dic. de 2015
I have purchased 2 cars from Sands chevrolet and have had the most absolute satisfied experience with both transactions. The Thomas and Blair are always friendly and very caring to my needs. I'm always happy and have a sense of relief after having my car serviced, because they always make sure my car is in good running condition before I leave. Thank you guys, keep up the fantastic work that you all do!
Steve Dengler
24 de dic. de 2015
I always enjoy coming in to Sands. It gives me a chance to check out the new trucks and to see all of the old cars on display. I am always treated with respect. As a snowbird, I can count on Sands, should something be wrong with my vehicle while I am here for the winter.
TM4960
23 de dic. de 2015
In August of this year, while on a trip to Washington State, my engine warning light came on. Simultaneously, my A/C quit working and my engine coolant gauge registered at the low end of the scale.I stopped at an O'Reilly's Auto Parts store and checked the error code. Their computer read, "Engine coolant temp is too low." Because the coolant level, in the reservoir, was on the full mark, and the heat from the heater worked fine, I didn't worry. I suffered through my remaining vacation weeks without A/C, however, returning to Surprise without any other issues.Two days after returning, the engine warning light went out, the A/C began operating again and the engine coolant gauge was again reading normal. During the next two months, the problem came and went, indicating to me, an electrical or a possible mechanical issue. About October, During a tire installation at Sand's, I asked my rep. what the cause might be. He suggested the thermostat was intermittently running open, causing the fan to run continuously, keeping the engine coolant "TOO" cool thus preventing the A/C from operating.????I let the intermittent problem continue until early November. At that time, the engine warning light came back on again. This time, the A/C continued working and the coolant gauge also functioned. I went to Auto Zone to check the code. Their computer said Thermostat. I bought a thermostat, thinking I'd change it myself. Too many hoses and not enough room, I called your garage to request a mechanic change it out. I should mention at this point, I had never lost any coolant, or had to add any. I took my car into your garage and dropped it off. I also requested a check on a minor oil leak I was having.The next day I was told my radiator was the problem. I was told it had a major leak and required replacing. I disputed this, because I had been driving since August, perhaps 2500 miles, with no loss of coolant. My rep spoke to the mechanic and was shown the leak. I told my rep that the radiator was installed just four years earlier, by the General Motors collision shop at Arrowhead. Now it has a leak? (I think the mechanic applied too much pressure, causing a weld or seal to blow.)I gave the go ahead to replace the radiator, change the engine seal and the oil pan gasket.Upon leaving your garage, I noted a whistle coming from below the driver's seat. (Exhaust leak)I went to the airport to pick up my son. While there, my engine warning light came back on, The A/C quit working and the temp gauge was registering on the low end. Obviously by now, I am positive I was sold a bill of goods on the radiator.I returned the car the next day for repair. I asked them to check for a coolant leak as reddish drops of fluid were on my garage floor. The mechanic told my rep the exhaust leak was due to a bad gasket, that was leaking when I brought the car in for repairs, on the previous visit. (Why did he reuse the gasket if it was bad? I just spent $2100.00 for repairs. Why didn't he tell me I needed a new one?I was told I didn't have a coolant leak. It was a leaky transmission gasket. (This gasket was replaced about four months earlier, by Sands.) I was also told the problem with the engine warning light was an air bubble. (I thought this was a closed system. How could an air bubble cause the same issue I had back in August?I picked up my car the next day. My son was with me. He said, "I smell hot coolant. You're losing coolant." When we returned home I looked at the reservoir. It was down about a half inch, from full. I marked the reservoir with a sharpie. We went shopping. When we returned, the coolant was down another inch. I called Sands and made another appointment to have it checked. After leaving the car for several hours, I called and was told there was no leak. I picked up my car and returned home. My son began checking under the hood. The coolant level was down to the bottom of the reservoir. He began checking hoses. He found the lower radiator hose clamp had never been tightened. I have several issues with maintenance performed on my car.1. I believe your mechanic caused my radiator leak.2. For whatever reason, the mechanic didn't bother to check his work, for coolant leaks.3. I believe the shoddy maintenance practices, at Sands, caused me to spend money I didn't have.I think the Sand's Director of maintenance should do a thorough inspection of his work force, and insure customer's auto parts are not being arbitrarily damaged by shoddy practices. It makes me wonder if they receive a bonus for finding "BAD" parts. My confidence in Sand's garage repair capability, has been shaken. I'm not sure I will return for future work. The above complain has nothing to do with my rep, Matt Morzella. He took the mechanics word as gospel. Tom Martin
Louie
23 de dic. de 2015
I had taken my truck into the shop for a small issue, and decided to trade out into something smaller. Andrew and Richie worked really hard to get me into the same payment for a new silverado crew. Me and my family really like it. Easy done deal!
M and B
23 de dic. de 2015
Our truck had broken down, so we called Sands to see if they could help us get into a new car. We met with Andrew, and were very happy with his service and attention to deatil. We love our new car so much!
SERICK8819
22 de dic. de 2015
Called for appointment and was able to schedule that day. Always friendly and accommodating. Sevice was completed as needed and didn't feel pressured to do any item I didn't want to do. Jake is my service writer and enjoy working with him. Will continue to use Sands in the future.
MICHAELVMAGANA
22 de dic. de 2015
They took care of providing a rental car for me, because they had to keep my car overnight.That service was well done. I will return for service.
JOHNNOTHELFER
22 de dic. de 2015
Scheduled maintenance was completed and diagnostic work was done quickly and efficiently. Matt Morzella helped to make the experience personal, professional and pleasant. x x
Randk1028
22 de dic. de 2015
Everyone was very helpful and professional except for one particular person in finance. He was less than honest when dealing with us. Everyone else at the dealership was fantastic to deal with, especially David Gonzales.
ZACHARYSTANFORD
22 de dic. de 2015
Marc Phillips was a pleasure working group with from the moment I spoke to him on the phone to the moment he gave me the keys to my truck. He was diligent in making sure I was taking care of in a timely manner and constantly checking in with me to make sure that I was comfortable. He definitely went beyond measure with his customer service skills and should be recognized for his endless efforts.
rvpaulandsue
22 de dic. de 2015
Had a small problem with my new truck that i bought at Sands. Took it into Sands Service Dept and told Pete what was going on with my new truck. Pete related he will have it checked out. A short time. Pete stated they found the problem and fixed it. Everyone at Sands did a great job and this is why I always take my vehicles to Sands service Dept and why this is my third new vehicle that I bought at Sands.
MP8044
22 de dic. de 2015
Your staff is hands down the best in the valley....courteous and helpful! I will be coming back and telling all my friends.Thank you Sands!
truemanbeach1
22 de dic. de 2015
I TOOK MY VEHICLE IN BECAUSE I COULD NOT GET MAPS TO WORK RIGHT ON MY 2015 EQUINOX. AFTER A COUPLE OF HOURS IN THE DEALERSHIP I WAS INFORMED THAT THERE WAS A INCAPABLE C ISSUE BETWEEN MY SUV AND MY I-PHONE. HENRY SMITH YOUR SERVICE ADVISOR SHOWED HOW TO HANDLE THIS PROBLEM UNTIL A FIX CAN BE MADE BETWEEN APPLE AND YOUR INFORMATANT SYSTEM WITH MY 2015 EQUINOX. I USE MAPS ALL THE TIME TO FIND MY WAY AROUND THE PHOENIX AREA
ricardo/amely lopez
22 de dic. de 2015
Erwin was very pleasant to do business with. He made sure we left with a deal we were comfortable with. Customer service was good, in the way they did not disappoint us with the price of the vehicle and the manner they took care of business.
Sandra Towns
22 de dic. de 2015
Thank you rob for helping us buy are first car. If your reading this ,you should go see rob at sands in surprise. He really helps you
angelica rivas
21 de dic. de 2015
The customer experience at Sands Chevrolet was excellent. Everyone worked with my husband and I so we could get a new car for a great price.
charlie reynolds
21 de dic. de 2015
bought this 2013 Maxima at Sands Chevrolet it was it great condition and friendly welcome by the Sands Chevrolet associate
Raymond Talacek
21 de dic. de 2015
I had an early appointment for scheduled service. My Service Greeter was friendly. Service time was very acceptable. However, when it came to the external washing of my vehicle, there is a lot to be desired. It was if someone took a hose and just sprayed it down. I am not a picky person by nature but various areas were totally missed. I'm very proud of my vehicle and had thought the Service Dept. would be also.
Jim Benson
20 de dic. de 2015
Our advisor was very courteous and friendly. The work done on the vehicle was completely in a timely manner.
John Behnen
19 de dic. de 2015
My last visit for service at Sands was very good. I was apprehensive because previous experiences were not. It looks like they have changed their format in the customer service department.John Behnen623-544-3014
John Delozier
18 de dic. de 2015
They did a great job on my truck! Matt Morzella is the best! And Mike the tech is top notch! I would definitely recommend you all to friends and family!
Chester Winter
17 de dic. de 2015
Henry always does a great job and I can count on him giving me
George V
17 de dic. de 2015
I have bought several cars from Sands Chevy, Noel helped me and my wife get a new Colorado and we love it. Go see Noel a great deal!
Sean Hunt
17 de dic. de 2015
Noel and David Garcia helped me get into my trcuk, I recommend anyonw to talk to Noel.
Go Bears
16 de dic. de 2015
very good people to work with. We worked with Rob Donlevy and Joe, and had a good experiance. Ask for those guys
Josh Nowak
15 de dic. de 2015
Service was quick, the guy that helped me was very knowledgeable and friendly and he just so happen to have owned the same car as me at one point in time :-) the work was done the car now is running great.
Dan Fulkerson
15 de dic. de 2015
The service rep,Robert did an excellent job of letting me know the progress of my vehicles sefvice.
John Willse
14 de dic. de 2015
Brian Abbot was very helpful. My vehicle was finished on time. You run a very efficient service department.
Susan Moy
14 de dic. de 2015
Service was friendly and expedient........................
George Van de Langeryt
13 de dic. de 2015
Very easy and smooth purchasing experience. Noel, our salesman, was knowledgeable and very helpful.
Lois Walters
13 de dic. de 2015
I was able to get an appointment the day I called for my Silverado servicing. Iespecially like to deal with Henry in the Service Dept. He is exceptionally goodat explaining things to me that need attention, and I feel I can trust him!
David Hunt
12 de dic. de 2015
they did great i always take my car and soon my truck there for service.Henry smith always greets and explains everything about what they are going to do and how long it will take.
Jason Yeager
11 de dic. de 2015
We came in to put our previous vehicle in the shop with your service department. They were very courteous and did everything they could to assess all the repairs and get it to the lowest cost possible for us. Ultimately the cost was too high for us based on the age and miles on the car. We walked over to sales and in just a few hours we purchased a new car with exactly what we wanted, for the price we wanted and a very fair value on our trade. It was a very smooth process. Our sale rep Andrew was great and met all of our needs and expectations. This was the second car we have purchased here. We are very happy and will continue to come back for our future needs.
BOB RUTHERFORD
11 de dic. de 2015
BOUGHT A NEW TRUCK FROM ROB DONLEVY SATURDAY NIGHT AND WILL COME BACK AGAIN. VERY PROFESSIONAL.
EGaug
10 de dic. de 2015
First time buying a vehicle from this dealership and it was great! My salesman, Derek, was eager to find me the perfect car and was extremely helpful and professional. I would definitely recommend this dealership to my friends and family!
Steven Martin
10 de dic. de 2015
fast and very thorough! My service adviser Jacob was very professional. Serviced and check for recall on my 2500 HD TRUCK! Thank you!
Kevin Fortkamp
10 de dic. de 2015
Walter made the buying experience very enjoyable. He went out of his way and talked with several managers to make our deal come together and always met us at the dealership at times that worked for us. He even met us at the Glendale location when the car came in to look at it the same day it arrived.
Sierra Starnes
7 de dic. de 2015
I came in to get my oil changed for the first time and I had a great experience
fortkamp
7 de dic. de 2015
had a great time buying my wife her corvette from walter mclemore and don the gm take great care of us also
Kristine Maggs
7 de dic. de 2015
Thrilled with the level of service I received at Sands Chevrolet Surprise! Thanks for taking such good care of me.
Katherine Faso
7 de dic. de 2015
My service adviser is Ken, and he is absolutely AMAZING! Honest, patient, & straight-forward, he kept me updated throughout the week long repair job and was available for all my questions. I have NEVER had a better service experience. While my car was being repaired I received a call from David Garcia who was also very helpful working numbers for an upgrade to a new car (in case I wanted to take advantage of their holiday sales) and he was also very patient and helpful. I will DEFINITELY return to Sands Chevrolet in Surprise!
Martin Vining
5 de dic. de 2015
Victor Morales is my service rep and he has delivered each time I've had my vehicle in for service. He keeps me updated and advised on all issues. If he isn't working on the day I want to have my vehicle serviced I'll wait until he returns.
Trueman Beach
5 de dic. de 2015
YOUR SERVICE WRITER HENRY SMITH HAS TAKEN CARE OF MY 3 CARS FOR ALMOST A YEAR KNOW. HE IS VERY KNOWLEDGABLE AND ONLY DOES WHAT SERVICE IS NECESSARY ON THE VEHICLE(s) WHICH I FIND IS NICE. IN THESE DAYS I CAN NOT AFFORD TO PAY FOR SOMETHING THE CAR DOES NOT REALLY NEED.
jarred bailey from tampa
4 de dic. de 2015
Just inked up on Silverado number 3, love it, and I bought all of them from Rob Donlevy at Sands chevrolet in Surprise. Hes a good guy, and there a cool place to do business. Go see Rob if you need a Truck.
Edward Bisson
3 de dic. de 2015
SERVICE WAS JUST AS I EXPECTED FROM A FIRST CLASS DEALERSHIP!!!!!!
Dominic Basso
3 de dic. de 2015
After experiencing a weakened battery (6000 miles, not quite 2 years old) a power steering warning message, emergency flashers and wipers all going on at the same time, a quick trip to sands revealed a cracked battery. All replaced at no charge and car wash, thanks sands!!
Clifford
2 de dic. de 2015
This is my second new Impala purchased in the last 10 years. My 2005 impala lasted the longest I have ever had any vehicle. I also purchased a used impala in 2004. Blair was very responsive on the phone before I came to the store and a lot was prepared before I got to the dealership. Blair is very congenial and pleasant to speak with and offers great customer experiences and vehicle knowledge. Josh in Finance was persistent in connecting with the best financing possible and is very knowledgeable.
Author
2 de dic. de 2015
Purchased a Chevy Cruz. I was very pleased with the service. Paul Muela was very helpful in finding a budget that would work for me. I will definitely recommend Sands Chevrolet of Surprise to my friends and family. They made the whole process very easy and friendly.
Awesome
2 de dic. de 2015
Paul Muela, outstanding customer service. I will certainly return for my next Chevrolet. I bought a Sonic, loving it. Everyone went out of their way to ensure that the buying experience was satisfactory to all concerned. I would totally recommend Sands Chevrolet of Surprise.
Unknown
2 de dic. de 2015
Sands Chevrolet of Surprise, I can't imagine going anywhere else for a car. The icing on the cake was the service and hospitality shown by Paul Muela. They were way beyond awesome and made the entire experience much more pleasant than I could have ever imagined. Thank you for debunking the car-buying experience myths.
Unknown
1 de dic. de 2015
My experience was amazing, throughout the entire process of receiving my new car. The sales guy Paul Muela always made me feel that my needs were a top priority with the entire team at Sands Chevrolet in Surprise. They were very professional, knowledgeable and friendly. I had a lot of questions and never was I left without an answer, thanks Paul. I would highly recommending them.
Cards Fan
1 de dic. de 2015
Just purchased a new Chevy Cruz from this dealership (Sands Chevrolet in Surprise). The experience really couldn't have been any better, no high pressure sales tactics (even from finance), very knowledgeable sales person, Paul Muela who took a ton of time to help me get set up and make sure the car was perfect. Highly recommended.
Thomas Pena
1 de dic. de 2015
Thank you Robert for a great experience buying a vehicle. If anyone is looking to buy, come see Robert.
Tony Zak
1 de dic. de 2015
Just want to say thank you to Robert M. He really made this experience go smoothly. Would recommend him to anyone.
Stacey
1 de dic. de 2015
Salesman Tyler E. is personable and knowledge about vehicles and makes a process that can be overwhelming a much nicer experience.
Shaun Harper
1 de dic. de 2015
Josh N. made finding our new truck easy and quick but the moment we got into finance it felt like we were being pressured into getting warranty after warranty for no reason. I understand they are here to "protect" our purchases as they said, but in reality, common, we know those warranty's won't cover anything over a flat tire! I appreciate and recommend Josh Nelson and Sands Sales team to anyone buying a car, just don't fall into feeling pressured.
Joey W.
1 de dic. de 2015
I stopped in for an oil change on my 2014 Spark and Josh N. was able to help me get into a nicer car (2015 Sonic) without killing me in monthly Payments. PLUS I DIDN'T HAVE TO PAY FOR THE OIL CHANGE! SCORE!
lori
1 de dic. de 2015
As painful as it was to have to trade my Camaro ss. They made the process not that painful.
Julia
30 de nov. de 2015
Sands Chevrolet is a beautiful facility, On top of the beautiful design, our salesman Josh N. and his manager helped me into a new cruze when i thought I could only afford a used car. Now I have all the warrantys and protection! Thank you Sands!
Justin
30 de nov. de 2015
My wife and I had so many questions and concerns with buying a new car. Luckily Josh Nelson was able to sit down with us and talk over all the details and things we need to consider while looking for a car. We thought we needed an Impala but were super worried about having a $600 car payment, he showed us the Sonic and Malibu and that is 100% what we need quality wise, and price wise! He took the time to look at all angles and not just what we thought we wanted. GREAT PLACE! When we decide which to go with, Josh is the guy!
C. Valenzuela
30 de nov. de 2015
Loved the show room and how clean the dealership was. Josh Nelson helped me pick out a new truck even though I did not think I could afford a new one.
Very happy customer.
30 de nov. de 2015
My overall experience with Tyler was great. Loved my experience with Sands Chevrolet and will be returning in the future.
NewCruze4
30 de nov. de 2015
Awesome experience, Joey was great. The whole process was simple. I will be heading back whenever I need a new vehicle.
luz g.
30 de nov. de 2015
From a work truck to a nicer truck. Erwin work with us and now we have a nicer and better truck.
phil hooker
30 de nov. de 2015
Paul and Erwin help us get into a sedan that has good gas mileage. Good deal and a perfect car.
consuelo rangel
30 de nov. de 2015
Was looking for a vehicle that would fit me. found a used trax and it is perfect
connie from buckeye
30 de nov. de 2015
Bought another sonic from sands. Erwin helped me in getting into a new and nicer one.
sbrown
30 de nov. de 2015
went to sands and was looking for a sonic to pull behind an rv. Erwin found us one and it was an easy deal.
Jessica Coats
30 de nov. de 2015
Thank you for the great experience that I had at your service department. Throughout my recall and service experience I truly feel as though the needs of my truck were the number one priority to ensure my safety.
Frank
30 de nov. de 2015
Trey help us thank you Trey ask for him he is good at his job
Jason
30 de nov. de 2015
Trey thank u for everything u the best ask for Trey
Steave
30 de nov. de 2015
Trey u the best we will be back again thank you u was great
Mike mike
30 de nov. de 2015
Thank you Trey for helping my family find our Malibu we love it ask for Trey
James
30 de nov. de 2015
I just want to say thanks Trey great sell man ask for Trey he will take care of u
HappyCustomer
29 de nov. de 2015
Joey was an excellent salesman. We didn't even know what we wanted, but he found us the perfect equinox! We love it, thank you Sands of Surprise and Joey! You guys Rock!
CardinalFan4
28 de nov. de 2015
I had an awesome time at this dealership, couldn't buy a car but was treated with complete courtesy, Joey Kennedy was awesome, go see him if you need any vehicle.
HappyCustomer
28 de nov. de 2015
Joey was great, would recommend him to anyone, if you are in the market this guy can help you out truly professional, great experience thanks Sands Chevrolet.
JayPawn
28 de nov. de 2015
I came in to look at used Corvettes, and got a sweet deal on a 2003 Anniversary one. Andrew really knows alot about corvettes. Thanks
Jason Soloman
27 de nov. de 2015
I have pretty bad credit and these guys took great care of me. Got me into a brand new car, full warranty and a payment we can afford!
sands fan
27 de nov. de 2015
came in to buy a new car for my niece and they made it super super easy for me and my niece! Thank you guys!!
Joseph Massillo
24 de nov. de 2015
Salesmen worked diligently to find/define a vehicle that would meet our needs. Dealer was willing to work towards a mutually beneficial deal.
truck lover in surprise
24 de nov. de 2015
I love Chevy trucks and really like dealing with Sands Chevrolet, there good people, and Robert Donlevy has done a good job with my family and I every time we needed a vehicle. You should ask for him!!
Chris Bole
24 de nov. de 2015
Matt was very helpful with my service appt. I got in and out just like he said. I expect good service and they have consistently delivered.
JoAnn Spangler
21 de nov. de 2015
Professional sales associate who took his time to explain all my options. Customer relations associate assisted me in setting up my phone and On Star options and fully explained how to use each.
Bill wilson
21 de nov. de 2015
I had an appointment with Blair on friday. but my schedule got messed up so i came in late thursday night and he was there. Took care of me and gave me a great deal on a work truck that is perfect.
LOVE LIFTED TRUCKS
20 de nov. de 2015
THESE GUYS ARE FAIR, ROB DONLEVY TREATED US WITH RESPECT AND WAS QUICK, THIS WAS NOT A DENTAL EXPERIANCE
Mr. Smith
17 de nov. de 2015
I have been driving my vehicle for years, and decided it was time to get a new one. Andrew helped me with my selection, and we decided on the Trax. We really enjoy it.
Heather
17 de nov. de 2015
Thank you Andrew and David for my new Sonic. My old car was having problems, so they helped me get traded out of it and into a new one. Thank you so much for working with me!
Pat M.
17 de nov. de 2015
Jake the service advisor was excellent in handling customer concerns, and questions.
Lewis Milkavich
16 de nov. de 2015
Pete has always been helpful, when I bring my Corvette in for service
Steven and April Knight
15 de nov. de 2015
Had a great experience with the service dept all around. I would definitely come back and recommend my friends and family to buy from Sands Chevrolet.
Jared Carnes
11 de nov. de 2015
Noel helped me get a great deal. I traded my Ram truck and got me into a Cruze with awesome gas mileage. Him and Caleb was were very helpful.
Joanne Beardsley
11 de nov. de 2015
I bought a new truck from Sands Chevrolet, and I love it. It was quick and easy. Mr. Donlevy helped me pick one out, and even took it to my house for my grandpa to sign the papers, thank you Mr. Donlevy and Sands
Michelle Solomon
10 de nov. de 2015
Thomas was an absolute delight to work with. His product knowledge was incredibly helpful. He went way out of his way to accommodate my needs and wants. He was patient and answered all our questions in a timely manner. The whole experience was great. Would continue to go back to purchase another car in the future.
Michael Johnson
10 de nov. de 2015
I came in late and Blair was outside waiting, he walked up and was very helpful. I had already had the car that i wanted and he got the keys and we did a test drive. Car was amazing. We had just come from another dealer and they tried to put us in a car we didnt want. Glad i stopped here. job well done.
Mr and Mrs. Heaton
10 de nov. de 2015
Just a friendly thank you to Blair and Noel. Noel helped use at first and then we came in and Noel was with another customer so he askes Blair to jump in. He showed us the car and we loved it. Thank you for the customer service from the dealership we will always chosse for our auto needs.
Josh Evans
10 de nov. de 2015
I'm happy with the truck, the transaction went very smoothly. Thank you.
Malibu Driver
10 de nov. de 2015
I came in for service and it cost too much so I looked at a new car and they made me such a great deal I couldn't refuse!!
Josh E
10 de nov. de 2015
I totalled my truck and Noel helped me get in to a new colorado. The process was very fast and Noel was easy going. I love my Colorado and I will tell my friends to go see Noel at Sands Chevrolet.
Hans Greiner
9 de nov. de 2015
Service was great! Pete is an amazing service advisor! I will send all my fellow Chevrolet owners his way. The one thing I didn't like was while walking around the dealership I was approached by a few salesman and they were extremely pushy and even after I told them I had a 2014 Silverado they were still trying to talk to me about a new car.
Jay W
7 de nov. de 2015
Noel helped buy my Chevy Colorado. It was quick and easy to buy the truck I had seen online. I would recommend anyone to Noel.
Adriana
6 de nov. de 2015
Jeffrey helped us out so much. We recently moved to Arizona 3 days prior to going in, but Jeff and Howard made everything quick and easy even though we came in close to the closing time! I will refer everyone I know that needs a car to Sands!
Phillip Gutierrez
6 de nov. de 2015
the service was good..................................................................................................................................................
Larry Holloway
6 de nov. de 2015
worked with Pete, Service Consultant very knowledgeable and helpful
Lloyd Zeigner
5 de nov. de 2015
Bought a new Equinox from Noel, he is a helpful young man. I would recommend him and Sands Chevrolet.
Steph P
5 de nov. de 2015
Tyler Englert was knowledgeable and very professional. Gave me quality answers to my questions and made my buying experience a positive one. Josh Leader also contributed to the positive experience. The other dealer personnel I've dealt with since the initial purchase have also been professional in their follow up.
The Regains
5 de nov. de 2015
I came in to buy a new equinox and even with my terrible credit and 0 down they got me all approved and in the car I wanted! Thank you guys!
Jesus and Rosie
4 de nov. de 2015
It was a great experience. Staff was very nice and helpful. Answered all questions and was on point. No back and fourth with negotiations. It was the fastest car purchase I ever made. I would highly recommend the Surprise Chevrolet dealership.
BARRY SUNDREY
3 de nov. de 2015
EVERYTHING WAS REAL GOOD EXCEPT FOR NO FLOOR MATS, NEXT TIME ILL LOOK, MY FAULT. ROB AND THE REST OF THESE GUYS DID A GREAT JOB, I'LL USE THEM AGAIN
Ben
2 de nov. de 2015
We bought a new car from Blair Wilkes last Sat.. Very nice to deal with.. Helped make our buying experience a good one..
Samual
31 de oct. de 2015
I am 66 years old we've been going to Sands Chevrolet or 30 years I highly highly recommend them their service is a 10 plus they're there to please you all about the customer Ken in Service ask what you would like what your needs are and I praise them with a 10 plus this is a first new car I bought From Blair for myself in 10 years and I'm sure I will be back thank you again Sands Chevrolet Phoenix Arizona. Thanks
Ben
31 de oct. de 2015
I bought a corvette brand new and Blair was very helpful. I talked him into a great price for me. LOL thanks Sands for the amazing car
TB
31 de oct. de 2015
I purchased a vehicle a couple of months ago from Andrew, and was so impressed, I just bought another one. Very happy with the overall process. I will continue doing business with Sands in the future!
Lovemycar
30 de oct. de 2015
Joey was great, very simple process that took us through buying a car with ease. Definitely would recommend, thanks again Joey.
newtruckwadell
30 de oct. de 2015
love our new HD2500 Truck . Enjoy our experience with Sands Chevy and our Salesman David Gonzales great job...looking for a vehicle go see them Thanks Again..
Sands Fan
30 de oct. de 2015
I wanted to go over a few things with my service adviser and long story short its time to trade my car in. Thomas and David came over and showed me a few different cars and we test drove a couple. I really liked the cruze and the malibu. The malibu cost more but the guys discounted it for me to where it was in my monthly budget!!
A Solis
30 de oct. de 2015
I came in with my 2015 Suburban and was talking to my service guy that I wanted an LTZ not the LT. He called Thomas and Andrew over and they showed me a really nice LTZ! Loved it! And they made me a deal I couldn't refuse.
Renata Calvoso
30 de oct. de 2015
Great service! The representative was very helpful and called within an hour after I dropped off my vehicle with an update!
code4
29 de oct. de 2015
Great experience with my third purchase here a Sands , our salesperson David . took great care of us if your in the market for a vehicle stop by and see David Gonzales at Sands Chevy Thanks Again
kenj
29 de oct. de 2015
Thanks to Sands Chevy of surprise and David ..great job ..helped me with my cruze ... keep up the good work ,,,,
Eli Paul
28 de oct. de 2015
My name is Eli and i came in to sands to buy a truck, Blair was our salesman and the deal took 27 days and he was so helpful and patient. I could not believe that he did what he did. A big pat on the back for him.
Ron
27 de oct. de 2015
I've been coming to Sands for years to purchase and service my vehicles. I have purchased from Tony in the past and will continue to keep coming back. Thank you.
William Rielly
26 de oct. de 2015
Rob Donlevy has been selling me cars for 6 years, we service our cars with Matt and Sam and they do a great job, Sands chevy is a good place to do business, Make sure you ask for these guys
Denise Nelson
23 de oct. de 2015
I was treated with the utmost customer service. Erwin deserves a gold star as well as Joe in finance. I never expected to drive out in a new car; my goal was a used car. Yeah for the new car.
David Pinner
23 de oct. de 2015
The service manager I worked with (Ken) was very professional and took care of the problems I was having with my truck. Very friendly. Would recommend Sands Chevrolet in Surprise to anyone.
robert and dee moore
22 de oct. de 2015
Our experience in buying a car was excellent and everyone was very nice and they really worked with us.
Brad
22 de oct. de 2015
For the past year, I had been needing a work truck for my job. My wife and I had purchased from Sands before from Andrew, so I went back to see him for a truck. Him and his manager David were able to find me a truck that fit my needs and my payment budget. Thanks for all the help!
Nick Sauble
22 de oct. de 2015
Purchased my 2007 H2 Hummer with Greg over at Sands in Surprise. Did a great job getting me the vehicle I wanted at a great price. If you are in the market and looking for a new or used vehicle call him! Greg Steward 623-329-0465
SueB
21 de oct. de 2015
Called our Erwin, our salesman, and told him what we were looking for. He called back in less than 30 minutes with the information on the truck we were looking for. Our finance manager, Joshua, had the paperwork printed in a very reasonable amount of time, we signed everything and out the door in our truck. Awesome experience; won't go to any other dealer in town.
OneHappyCustomer
21 de oct. de 2015
Buy your next car from Joey Kennedy! Seriously best salesman ever. Made it super easy and he was a blast to do business with. Thanks Joey we love our new car.
Richard Rodgers
21 de oct. de 2015
Problem with ignition switch fixed. Cigarette lighter problem to be resolved when parts arrive. Happy with customer service reps.
Bob
21 de oct. de 2015
I traded out of my old truck and got into a very nice pre-owned one, thats alot bigger with more room. Andrew and Santana really made it happen. Thank you again Sands
David RN
21 de oct. de 2015
Purchased new 2500 Silverado here. NOT a cheap truck, but satisfied with purchase....until I learned that I was supposed to have received a second key with my vehicle. I hadn't purchased a vehicle in over five years and just assumed that as with everything today, you get less for your money. I even asked the sales associate (the day of the sale) how I went about getting an extra key made.Spoke with a friend of mine weeks later and they had purchased a Chevy truck from an east valley dealer. When they did so, they received a second key and keyfob. Additionally, had a friend who just purchased a Hyundai for about a third of the price I paid for my truck. She too received a second key AND keyfob.The dealer wanted me to fill out all of these customer satisfaction surveys, which I kept putting off. Curiously, I haven't received any of those requests since I've had this issue and made it known to them.I kept one email I received from Denise Anderson, their customer service manager, so I thought I'd ask her about it. She did leave a voicemail for me to call, but working nights, it's hard to return those calls. She also stated that if it had been a few days, it wouldn't have been a problem, but now that it was a month later, she wasn't sure what she could do (I guess they only care about you RIGHT after your purchase).It's been a week since my last email sent to her (without a reply). It was as follows:------------------------Hello Denise. I got your voice mail, but I work 12 hr nights from 6P-6A which makes it very hard for me to return calls during normal business hours.In regard to the second key for my Silverado, I thought maybe someone had slipped it in the package with the owners manual and I just possibly overlooked it. However, I went out and checked the truck and could not find a second key anywhere.I am not sure what having the truck for two months has to do with the fact that I did not receive the second key. If I was not being honest and just wanted a third key, are you saying, "best to do that with a few days of receiving the truck"? I am a single owner with no one else driving the vehicle. I have no need for three keys. I do however, at least like to have one spare should something happen to the primary.Also please remember that this was not that I forgot to ask for the second key, I never knew that I was supposed to receive one! I have a rather keen memory and even asked my sales associate what the process was for getting another key made (this was the day of sale when he handed me only one key and the keyfob".However, possibly MOST concerning is that if I did not receive this key, is there a key that is cut for my vehicle laying around the dealership somewhere? If this key has a tag with any sort of indication of a VIN number, it would be terribly easy to cross reference this info and my vehicle could be at risk of being stolen.....VERY easily!!So I would ask that your first step be to investigate whether or not my second key is in a drawer, or hanging somewhere, there at the dealership. Again, this is truly my biggest concern.Please let me know any updates you have on this issue.---------------------------------I'm actually pretty shocked that a dealer that stated that they were so BIG on customer satisfaction, has done nothing for me on this.I have no ulterior motives in writing this (other than maybe actually getting them to respond to my email), but wanted to share my experience with this dealership.UPDATE: I did file a complaint with the BBB and am awaiting a response from Sands
Karon Narog
20 de oct. de 2015
I worked with a great team, i.e., Rob, Joey, Chris, Josh and Nick. Together, they worked to ensure that I got the vehicle we wanted at the price we were willing to spend. Love the vehicle!
Josh8056
20 de oct. de 2015
I totaled my car and needed something quick without spending a lot of money or time at the dealership. Tony was great on both counts and showed me several different models of the truck I wanted. I could not be happier with my experience or my purchase.
Adam
18 de oct. de 2015
Tony and Rob worked really hard and gave me a great deal within my budget.
Denise Nelson
17 de oct. de 2015
Erwin was great. I came in to buy a used car and drove out with a new car. I have not bought American can in many yrs and I am very pleased with my car. Joe in finance was professional and easy to deal with. Thank you for this opportunity to deal with such professional people with great customer service.
Mario vargas
17 de oct. de 2015
We came back and got the corvette from sands. It was easy and fast and now we have a nice sports car. thanks tre and Erwin....
NurseRun
17 de oct. de 2015
Thank you so much Andrew for getting me the best car ever. I was wanting a Kia with all the options, and Andrew made it happen!
gloria anair
16 de oct. de 2015
This is my third vehicle from Erwin. I wanted a truck now that's 4 doors and 4x4. We got the truck.
Ashur Enwiya
16 de oct. de 2015
Matt was so responsive, considerate and assured us that not to worry he would take care of it and have it ready for my wife. Matt was wonderful to work with and we want to share with you how awesome and caring he was/is. He understood our situation and without any hesitation or putting us through any more drama, he understood and simply said we will take care of you. Talk about receiving excellent customer service and how comfortable he made us feel. Matt?s attention to detail was great, he listened, cared, understood and smiled. Great job taking care of the customer(s). Sands Chevrolet should be proud to have employees like Mr. Morzlla as part of their team.
Gordon Dreager
14 de oct. de 2015
Henry Smith does an excellent job. He listens. He is helpful.
C Cottam
13 de oct. de 2015
Always greeted and made to feel welcome and that my issue will be resolved.Facilities are spotless
Sharon Stribling
13 de oct. de 2015
Sands Chevrolet Surprise is by far the best dealership I've dealt with. Not only have I purchased multiple vehicles from them, I've made some amazing friends as well. They are always friendly and quick to assist with all my needs.
jamie gordon
13 de oct. de 2015
we've been buying cars from rob donlevy for 12 years, he is a very nice person, and tries hard to get you a deal. ask for him only when your buying a car or truck
Malibu Lover!!!
12 de oct. de 2015
I came in for service getting oil change and I saw Thomas. He helped me with my current car. He told me they have some huge deals on the Cruze. He showed me the price and loved it and bought it!
Elaine M.
12 de oct. de 2015
Thomas and David were very fast and honest. Made me a awesome deal! Will refer all my friends and family!
Dennis Bizek
10 de oct. de 2015
The Equinox was waiting for us when we arrived as Rob Dunleavy had it parked right outside entrance. He was very personable and we enjoyed the experience. He made the purchase stress-free and we thank him for everything!
Jack Washburn
9 de oct. de 2015
I've worked with Matt in the service dept. several times. He is very professional and efficient. He has definitely gone the extra mile in taking care of me and my vehicle.
Jennifer Trafton
9 de oct. de 2015
My mom and I came into the dealership not knowing for sure which vehicle we wanted. Rich worked with us and we were able to get an Equinox which we realy love. Thanks Sands Chevrolet and all the people who made it happen.
Julie Paolo
9 de oct. de 2015
my service is always good. they always treat me very well at Sands.
Linda Brockwell
9 de oct. de 2015
Great customer service! I was kept informed and treated exceptionally well. This dealership exemplifies world class service!
Aly2415
8 de oct. de 2015
To condense a terribly long story, my husband and I went to Sands Chevy to try and trade in our two cars for one truck on the 19th of September. We were there a total of 8 hours getting everything done, and signed all of the paperwork, bought GAP insurance, even purchased new coverage from allstate. They handed us the keys to a brand new Chevy Silverado with lower overall payments than we were making and we were extremely happy. We were able to start reworking our finances, open a savings account, and get ready for this baby due in november because we were going to be saving much more on a monthly basis. No hint was ever made that something might go wrong, or that we might not get approved.17 days later, I started to get curious as to why our cars had not been paid off. We had not received anything in the mail about a lender. So I decided to call the dealership. After two hours of waiting for a phone call, I finally talked to a guy named Paul, a sales manager. He told me that there was no lender willing to finance us and that our only choice was to return the truck immediately. I asked him why it took 17 days for me to find out about this and all he kept saying was "it wasn't a lack of effort on our end." I called my husband out of work to help me deal with this suddenly urgent situation and luckily his first sergeant allowed him to leave. We tried to find every loophole we could, tried to get answers but we were left with no choice but to return the truck. When we arrived, Paul was there, but he absolutely refused to speak with us. I stood in the middle of the showroom floor in tears, angry and confused. For two hours we waited for them to get our cars pulled around. Two. Hours. When we finally got the keys back they wouldn't even put enough gas in my husbands car to get home. They said it wasn't their problem. I asked for Paul to come talk to us, but he said he was done with us and made his employees shoo us away like we were worthless. I called corporate, we have hired a lawyer. We are still trying to get more answers, but no one at the dealership will give me the time of day. We desperately needed this to work out because of our financial situation. The fact that they seemed to care so little about how hurt we were is a real testament to how they really view customers. Don't let them fool you into thinking they are there to help because they are not. They were a waste of time and money. I know that Buzz Sands would never want his dealership run this way. If you buy here make SURE you have a lender approved before you even step out the door with those keys.
Scott Gilbert
8 de oct. de 2015
I love my 2009 Cadillac. It will be a great new addition for me and my family. Perfect size. Greg definitely got me in something that fit my needs!! Got to Sands Chevrolet in Surprise and ask for Greg!
Deanna Pelletier
8 de oct. de 2015
The staff was very friendly, knowledgable. Thank you for making me feel welcomed!
Kelley Bentley
8 de oct. de 2015
Very nice guy that helped me! Since I own a Corvette it was cool to see the Dealership with all the old cars!
James Hardy
8 de oct. de 2015
Service was Excellent, always get good service and the employees are always helpful
Betty Wear
7 de oct. de 2015
we've been buying Chevrolet's for years. Sands Chevrolet has always done a great job. We use Rob Donlevy because he doesn't waste our time, and treats us (and my kids) with respect. You should try these guys, you wont be sorry.
Corey Royal
7 de oct. de 2015
My experience at Sands was very good and the people were great. Rich did a good job finding the right vehicle for me and at my price.
Joe swendell
6 de oct. de 2015
we have done several deals with Rob Donlevy and sands Chevrolet. its a great place to do business.
David Hunt
5 de oct. de 2015
this was one of the better truck buying exp. i've had in a long time .
Allen Snarr
5 de oct. de 2015
The staff was very gracious and courteous and we have recommended a friend to visit Steve Farrell at your sales office.
Jim Fry
5 de oct. de 2015
Ken did a first class job of managing my service. everything worked as it should. I will be back.
Luis Chavez
4 de oct. de 2015
Had a great experience with my service advisor , he went out of his way to ensure my satisfaction.
Cynthia Riley
4 de oct. de 2015
WE found Joey to be a joy and helpful in choosing our truck. Everything was as fast as could be expected, and would recommend Sands to someone else.
Ryan Mcnichol
4 de oct. de 2015
they did a unbelievable job of meeting my needs after a loss in my life. it was a real great experience and I was very well taken care of
Robert Bennetto
1 de oct. de 2015
They were very friendly and helpful throughout the process.
Scott Tank
30 de sep. de 2015
Service department is great. Everyone I have ever meant there has been awesome..
NBB
29 de sep. de 2015
I came down to the dealership to look at a specific car. Andrew had the car ready and parked up front for me. Deal was done easily, and I drove away one happy customer.
Lovelynewtruck
29 de sep. de 2015
Joey was very helpful and honest. Ask for him if you need a new car.
Anotherhappycustomer
29 de sep. de 2015
Joey Kennedy helped us find a new car. Was upfront and straight forward, I will not buy a car again if it's not from him. Thank you Joey you are awesome. Ask for this guy, he makes the whole process run smoothly and a lot less stressful.
Returningcustomer
29 de sep. de 2015
Joey was awesome. Super helpful and a great listener. Didn't get to purchase this time but when it makes more sense I will be back and asking for him. Exceptional customer service in every facet. Thanks Joey.
Molly Mitchell
29 de sep. de 2015
We got a coupon in the mail that we said we won 2 prizes. showed up at the dealership and walked around and no one helped us. one guy walked by and said have we been helped? we said know and he said he will be right back. we waited and he didn't come back. so we left. as we were walking out a salesman named Blair said have a great day. we then told him that they need to work on costumer service like Kia. He asked questions and then asked us to wait and he went to go get our prizes. He really helped and was nice that Blair didn't let us just walk away. Great job
Steven Martin
26 de sep. de 2015
they did a great job servicing both my 2003 chevrolet cavalier and my 2015 corvette.
Joe Macaluso
26 de sep. de 2015
no problem very professional would recommend during inspection found a leak in coolant system and repaired asap
Steven Meier
26 de sep. de 2015
I have taken all 5 of my vehicles here for service. Always have good experiences and short wait times when I make an appointment.
Silverado Man
26 de sep. de 2015
Thomas called me about the Vehicle Exchange program through service and was already starting to look for a new truck. Ken in service my advisor said these guys are really good. So I ended up buying a brand new crew cab Silverado trading in my 2 gmc's. These guys did fantastis and i will use them again in the futue!
Adrianna0311
25 de sep. de 2015
Tony was very friendly, professional and efficient. The entire experience was a lot easier then I expected and I absolutely love my new truck. I will definitely be recommending him to anyone I know who needs a new vehicle!Adrianna
Dennis879
25 de sep. de 2015
I thoroughly enjoyed working with Tony Evasco and have never had such an easy car buying experience. My new Equinox is perfect and he really took the time to listen to me about what my needs for a new vehicle were. I will definitely be referring people to Tony!
Malibu Customer
23 de sep. de 2015
So I was in for service and Josh came over and was talking to me about a new Malibu. I wasnt really interested until Thomas advised that I take itfor a spin and they made me such a great deal and covered my service bill I couldn't refuse! Thanks for the Deal guys...
Pleased Sands Customer
23 de sep. de 2015
I came in to just LOOK at a new silverado and they guys made me such a great deal that I couldn't refuse! Thank you for the awesome deal and I will send you all my friends!
Dean Davis
23 de sep. de 2015
Rich did a great job finding the right vehicles for us. He was up front, honest and knowledgeable about the Suburban. We shopped around at other dealerships but came back to Sands Chevrolet because the people were so friendly. Great experience.
Deanne
22 de sep. de 2015
I just want to say thank you, from Ken in service and Blair in sales that they made buying a car easy and kinda fun.
Elizabeth Jenkins
22 de sep. de 2015
I came in for 10000 mile check up and oil change. It was completed in good time and the advisor was awesome.
Trent
22 de sep. de 2015
Andrew went above and beyond to get me my truck! Thank you again for all your help.
kyle colegrove
21 de sep. de 2015
Sands Chevrolet in surprise is a real good place to buy a car, we were in and out in 3 hours, And very happy.
Daniel Rivers
21 de sep. de 2015
The service representative at Sand's Chevrolet in Surprise was very courteous and took excellent care of our 2014 Chevy Impala
Arthur Lettow
20 de sep. de 2015
Professional, courteous, timely appointment, They are excellent in every aspect of what I expect from a dealership from sales to service along with a very interesting show room and waiting area of Chevrolet history.
Susan Knighton
19 de sep. de 2015
They got me in right away and got to the problem with my window. They kept me updated on the repair and made sure that I had a way home, since they didn't have the part for the fix in stock for me.
Ned
19 de sep. de 2015
We bought an Equinox from Andrew last year, and this year we purchased a Traverse. We will continue to come back to him for all of our purchases. Thanks
Ben Carson
19 de sep. de 2015
Great Service and great friendly staff...every time we have come to this dealership
Paul and Rebekah Raymond
18 de sep. de 2015
Ken in the service department was truly amazing. Went far above and beyond the call to assure we were happy with the service on our Camaro. We look forward to a long relationship with this dealership and, in particular, Ken in Service. We are impressed and appreciative.
Happy Sands Customer
18 de sep. de 2015
Came in for a new Malibu and walked out super happy and now my son is coming down for a new cruze!
Gabrial Duran
18 de sep. de 2015
We have purchased several cars from Rich in Surprise and have always had a good experience. He has always been fair, understanding and eager to help us find the right vehicle. Thanks to all at Sands.
Dennis Dorenkamp
17 de sep. de 2015
Thanks! Good job! Fast and thorough appointment. Answered my questions adequately. Hope you are doing well.
Lovinthenecar
17 de sep. de 2015
Joey is a great listener, he helped us pick out the car that best fit our family's needs. If you are looking to buy a car definitely ask for Joey Kennedy at Sands Chevrolet in Surprise. Thanks again Joey.
mb
17 de sep. de 2015
Thank you again Tony for helping me find another vehicle to drive. I hope you enjoy your fresh baked bread :)
Samantha Givens
17 de sep. de 2015
Mr. Donlevy helped me and my mom buy a used car when no one else could help us. Go see sands chevy there really nice.
Edward Litwin
17 de sep. de 2015
I bought a truck three years ago from Rich and I came back. As he did the last time he did a great job and got me into another new truck. Thanks Rich and Sands Chevrolet.
Rudy
16 de sep. de 2015
Had to get a new car since mine broke down. Andrew had helped my family out before, so I went in, picked out a car, and drove away happy. Thanks Andrew
Lois Walters
16 de sep. de 2015
Whenever I call Henry in Service Dept. he is always ready to help me and fit me into the schedule as soon as he can...even when I was going on vacation in 3 days and needed my pickup serviced before then. I really appreciate all he has done for me and my new Silverado pickup.
go bears
16 de sep. de 2015
been sands customers for 7 years, rob donlevy and john thomas have treated my family very good, I recommend Sands chevrolet to all of you.
Stephanie Bebee
15 de sep. de 2015
Finally got the truck I wanted with the Black Widow Package. Greg was great in helping me get what I wanted. Super energetic and friendly. Me and my husband will definitely continue business with him and his staff in the near future.
bill yould
15 de sep. de 2015
we deal with Rob every time. He is very good at his job and you should ask for him.Sands chevrolet has been helping my family for 15 years and doing a bang up job!!
Lynda & Rob Ray
15 de sep. de 2015
Rich was patient and supportive. After much problems with the financing we were able to keep our Sonic. He did a great job and followed up right to the end. Thanks to all for our new Sonic.
Derek Gerevics
15 de sep. de 2015
We made our purchase through the internet manager. Rich was upfront and truth full with us. He answered all our questions and made the process seem easy. He showed us how to get pre-approved on the web page which was a big help. We love our Equinox and will come back to Sands for future needs.
John Stinner
15 de sep. de 2015
I recently had a scheduled service appointment for my Chevy Volt to have some factory recall issues taken care of. The service department is friendly, polite and efficient. Their shuttle gave me a ride back home. Communication was excellent with a call later that afternoon to tell me when the car would be ready. It was actually ready sooner than expected so they called again and set up the shuttle to come pick me up at my home. Overall I have been very pleased with Sand's Chevrolet and I would recommend them to others.
George Fisher
14 de sep. de 2015
Just had regular service, oil change, tire rotation, and recall warranty work. Sands Chevrolet Surprise Service associate, Matthew Morzella, was as always very professional and courteous in taking care of our vehicles, we brought in two this last trip. He should be commended for performing his job so well he is a fine reflection of the care that is given to customers there at the dealership!
Vicky
14 de sep. de 2015
I totaled my car a week ago and came to the dealership looking for a used car. Blair met us out in the lot and helped us look. we searched and didnt find one i liked so he thought that we could look on the Kia lot as well. i didnt even think that would be possible but we found a car just like the one i wrecked. lesss miles and newer. thank you so much for going that extra mile.
Tony & Mary Ann B.
12 de sep. de 2015
WE always are pleased with the service we have had with Surprise Chevrolet.It is always a good experience. Everyone from making an appointment to thework that has to be checked or worked onwhen it comes to the warrantees along the little extras they seem to do.We have had our cars serviced since 2009 and will continue in the future.Tony and Mary Ann B.
Gabriel Ortegon
11 de sep. de 2015
I had my Silverado serviced at Sands in Surprise. The service Consultant, Pete Murrin, advised to have the engine lifter knock looked at. I had the lifter noise for about a year and just didn't want to spend the money. After viewing quotes and estimates, I decided to get it taken care of now. Pete took care of everything with scheduling immediately and even got me into a loaner car that got me back and forth to work. Now my truck is running great and it's been about three weeks since. Thank you Sands Chevrolet for having good people such as Pete.
omarponce
11 de sep. de 2015
Having problems with my 08 truck. Got a great deal from sands chevy.
Kellie Jaggard
11 de sep. de 2015
Service Director Henry went above and beyond to make sure I was completely satisfied with my experience at Sands Chevrolet.
Jmunoz
11 de sep. de 2015
Was looking for a car and I saw the equinox. Drove it and liked it.
mike wojslaw
11 de sep. de 2015
After 10 years finally decided on trading the 2005 to 2015 truck. Its time for a new one. From a GMC to a CHEVY...Thanks Erwin...
Robert Friedman
10 de sep. de 2015
PETE WAS GREAT. TRUCK WAS SPOTLESS WHEN I PICKED IT UP. THANKS TO ALL THE SANDS TEAM!
1HappyCustomer
10 de sep. de 2015
Joey was fantastic, really knew how to listen and got us exactly what we wanted. The entire process was very smooth and professional and I love my new Car. Thanks Joey.
Delbert Adams
10 de sep. de 2015
these guys know what there doing, bought many from Rob Donlevy, and hes real good, ask for him.Sands Chevrolet rocks!!!
Dezeree
9 de sep. de 2015
We came from Globe to look at a truck Blair was very helpful and showed us 6 different ones. hard to pick but we finally decided. thanks
ramirez
9 de sep. de 2015
overall great experience, our salesman chace was awesome and got us approved on a brand new car!!
peggy
9 de sep. de 2015
the process of buying a car was really quick and i didnt feel any pressure, overall great buying experience
lorena
9 de sep. de 2015
this was an amazing dealership and the staff is perfect. i will not go anywhere else for my car needs
stacy
9 de sep. de 2015
chace was an awesome sales person, i got a great deal and would recommend this dealership to all my family
greg
9 de sep. de 2015
sands chevrolet is a great place to buy cars from .. this place has taken care of all my needs and i got a great deal
elroy
9 de sep. de 2015
chace was an exelent sales person. my experience went very well at sands chevrolet and i will reccond this place to my friends and family and would be more than willing to come back for my next car and my service needs
Thomas Harrison
9 de sep. de 2015
After hearing my problem and discussing it with corporate it was taken seriously and will get an addressed
cverduzco
8 de sep. de 2015
Wanted a truck for a long time. Thanks Erwin for hooking us up.
kconkling
8 de sep. de 2015
Erwin has sold a lot of vehicles for my family. I had a Malibu then a cruze and back to a 2015 Malibu.
Richard Hernandez
8 de sep. de 2015
I have been going here for 5 years now. This group of people have been the best. Always very helpful and I can't say I have ever had a bad visit. I just want to say thank you for the service you have given me all these years.
Jack Brooks
8 de sep. de 2015
Fast, courteous, and helpful. They took care of us and our vehicle by giving us a loaner free of charge while they fixed our Traverse. Simply outstanding service!
Shawn Courtwright
4 de sep. de 2015
By far, the easiest experience ever getting a vehicle. Nick (Zonona) was outstanding and didn't have to go back and forth to finance a dozen times before we reached a deal. I let him know what I wanted and he got it done. Nick had a great attitude and customer service skills (which is lacking at a most dealerships). Thanks so much to your entire staff. Shawn Courtwright
Geff
3 de sep. de 2015
I came back after a week of thinking about it and the truck was still there. Blair followed up and gave my a call and let me know and what my insurance would be. Very helpful and sealed the deal. I was hooked.
Jennifer Ogg
3 de sep. de 2015
Blair was great and very helpful. He help guide us through the whole stressful situation of buying a new vehicle. Everyone was very friendly and helpful everytime we came in. Went to another dealership first and no one was around to help so after waiting 20 minutes we left and went to Sands. Blair was walking out as soon as we parked the car. He answered all of our questions and got us in the vehicle that we wanted with an affordable price.
Cassanada
3 de sep. de 2015
David and Thomas came over and was talking to me in service. They were telling me about the new specials. They were able to lower my interest and get me into a brand new car with warranty and everything! Thank you guys!
Crispin Zamudio
2 de sep. de 2015
I was at the service center 4 times in the month of July. I am glad I am able to trust my rep and I do respect all the time they invested in my car. My cars runs excellent. Thanks Sands Chevrolet.
Tamara Shott
1 de sep. de 2015
Absolutely love my Z06. Wouldn't of been able to get it without our awesome salesman Greg Steward. He so upbeat and friendly. If you are looking to buy a new or used vehicle he is your guy. Visit him at Sands Chevrolet in Surprise.
R.Murphy
1 de sep. de 2015
Mr. Zonona was friendly and answered all my questions. After visiting 4 different dealerships in the Phoenix area, I decided to buy at Sands Chevrolet because off him.
SREYES619
1 de sep. de 2015
I just purchased my third car from this dealer with the assistance of Paul Muelien (sales). This experience has left a lasting impression that I will always appreciate. I've had a couple of issues which can be some what expected with buying a used vehicle, but have had no issues with it getting taken of once i speak with Paul. He's also taken the time to call me to make sure I'm still happy with the vehicle and to make sure I haven't had any other issues. I have not had this great of an experience with my last two purchases, and with meeting and dealing with Paul I will continue to shop at Sands...
RPach
1 de sep. de 2015
i came in to buy my first car. andrew showed me a sonic, and i loved it! thank you so much for all your help!
Angelina
1 de sep. de 2015
Paul Muela at Sand Chevrolet in Surprise made buying my Chevy Traverse so easy. He was very helpful and knowledgeable with the vehicle. From start to finish I would recommend people to stop by and ask for Paul Muela when they plan on buying a car at Sands Chevy. Very pleasant and easy to talk to.
vsnider
1 de sep. de 2015
Dealership was great from first time in the door until left with new vehicle. No high pressure sales. Told them what I wanted. They listened and put together a vehicle and package according to my specifications. Rudy Mendoza was extremely professional, knowledgeable and understanding of my needs. Everyone else I worked with at the dealership had the same positive helpful attitude. Would highly recommend Rudy and the dealership to anyone looking for a great vehicle and price.
joseahumada
1 de sep. de 2015
I was looking to buy a family vehicle and went on the internet and was help by Rudy Mendoza. Rudy was very respectful by understanding my budget and not being pushy and would definitely go back and recommend Rudy Mendoza and Sands Chevrolet.
Charlene
31 de ago. de 2015
David and Thomas helped me out on a new malibu. Did a great job and Thank you for helping me with the best deal possible!
Manuel Gonzales
31 de ago. de 2015
The Trailblazer is a GM product. So who else better to work on it than the one's who built it. I would think that the mechanics also are certified GM mechanics. That is my only reason for taking it to Sands Chevrolet.Besides the service agent was very polite and very professional in his dealings with me.I also bought a 2015 Silverado a couple of months back and I liked the service I got there as well.
Michael Koenig
30 de ago. de 2015
GREAT SERVICE AS SERVICE MADE SURE ALL MY DEFECTS ON MY NEW 2015 CHEVY MALIBU WERE ADDRESSED AND FIXED.
rmbonanno
30 de ago. de 2015
"Woo Hoo!" I decided to buy a convertible & had done a lot of research & was at the point of doing test drives. I stumbled upon a 2012 Lexus IS on the internet at Sands Chevrolet Surprise with VERY low miles. It was after 7p on a Saturday & I saw their live chat option was still available. I sent a question if the car was still in their inventory and an operator answered right away. They indicated it was on their computer & would have a salesman check & was it ok if they called me to let me know? Rudy with the internet department called & they in fact did still have it. The price for the year & amount of miles was very appealing so I set an appointment early the next day. Let me stop right here & say that I hate buying cars. As so many customers experience a car salesman is not my type of person. I say this with the fact that one of my sons is a car salesman, but as I found out in my experience with Rudy, neither he nor Rudy are the typical salesman. Rudy was throughout the whole experience SO friendly & I loved the energy and positive attitude that was a part of our interactions. Did he go through typical sales process? Yes, but the way he ( and his manager) handled it there was never the hard sales pressure type of feeling I have had so often in the past. I am a straight shooter - black & white - and I don't like the games period. I got what I felt was a fair price for the new car. My trade I think they could have given more but I did not push that point. I was very aggressive about interest rate - I do not play the 'payment' game as I work in the auto finance industry & you can manipulate numbers easily and end up paying more over the full term. And they actually have exceeded my expectations on where my rate would fall. So I am VERY happy with the service and the price and am recommending Rudy to everyone that will listen to me!
dean
29 de ago. de 2015
I been looking for a pu on the internet for sometime. Tony contacted me with one to look at. we set up a time to look at it. he was very likeable and easy going. was willing to work with me on the price till we got it where it needed to be. i would recommend him to anyone looking for a car or truck. when its time to buy again will use him and sands again.
ron mitchell
29 de ago. de 2015
trey thanku for my camaro u are my car man for life great job
john williams
29 de ago. de 2015
trey did a very good job with me and my wife we are very happy thank you trey
stacey
28 de ago. de 2015
just would like to say thank you to trey sutherland for the best car buying experience i had he was great u need a car or truck see trey
bears fan
28 de ago. de 2015
i just like to say trey was very nice and he helped me get the right car for me thanks again trey u are my car guy now
malibu fan 2015
28 de ago. de 2015
I cam in to look for a used car and trey showed me a few but then he showed me the value of a new car. The same price and more car and free oil changes for 2 years... thank you!
DMHIR
28 de ago. de 2015
I was in need of a vehicle, and Sands Chevrolet really helped me out. Andrew found the right car that would work for my payment requirements. Thanks for the help!
Blistol
27 de ago. de 2015
Rudy was so much help when I bought my car. He made the process real smooth and painless. I would recommend him to friends and family.
bridget ashworth
27 de ago. de 2015
Sands did a great job for us and our credit, If you have any credit issues you should go to sands chevrolet in surprise, ask for Robert Donlevy.
Dorina Duarte
27 de ago. de 2015
Henry at Chevrolet in Surprise, AZ was awesome!!!! Excellent customer service!!! He is an asset to Sands Chevrolet!!!! Thank you!!!!
chevyguy
26 de ago. de 2015
Having tried other dealers before Sands and comparing the experience, i would highly recommend Sands chevy. Especially Scott Rowell awesome customer service and professionalism and salesmanship.
michael225
26 de ago. de 2015
Scott was very helpful and efficient to deal with. He made my buying experience smooth and easy. I had set up an appointment to test drive the vehicle and from start to finish he was there, Mr. Johnny on the spot! It was a pleasure dealing with Scott and I would recommend him and Sands Chevrolet- Surprise to anyone! Michael A. Phoenix Az
Sands Customer
26 de ago. de 2015
I went into the dealership already knowing what I wanted. My experience was awesome. I never once felt like I was trying to be "up-saled" or talked into buying something I could not afford. Doug Sander showed me what I wanted and informed me off all my options. He took his time in showing me every little detail of the model I wanted. He made sure I walked away knowing everything about the car I bought. The process was fast, easy and not stressful at all
Garret Bailey
25 de ago. de 2015
Nick was an extremely informative and helpful salesperson. Finance made the paying process less painful than I remembered it.
ABC123
25 de ago. de 2015
I worked with Joey Kennedy at Sands Chevy and he did an amazing job. He not only got me into an amazing car that I love, but he was also extremely helpful. He worked really hard and provided a great experience. I will definitely be returning!
Martin Erts
25 de ago. de 2015
Most of the experience was very good. Communication could have been better. Delivery was delayed 3 times and no one called me. I had to call to see what was going on. Disappointing. When we were given a day and time to pick it up we still had to wait an hour.
Anita Harris
24 de ago. de 2015
I enjoyed the buying experience here at Sands and Tony Evasco was very helpful and excellent customer service skills. Thanks again!
First Silverado
24 de ago. de 2015
Thanks to Sands Chevy of surprise and Thomas & David ,,,my wife and i purchased our first new Silverado love it ... thanks for all the help
Happybuyer
24 de ago. de 2015
great experance at sands chevy. david and thomas are great saleman. enjoying my new Equinox!!!1
Cedric
22 de ago. de 2015
I had bought a used Cruze and i called Blair three days later because it was making noise. He said bring it in. When i got there he was waiting for me and took me home while they fixed the car. Very nice. thanks Blair
Jean Maurer
22 de ago. de 2015
The sales manager was exceptional! I was upset by the high pressure to buy a extra service agreement. If, my car is new and Chevy backs there product, why would I ever consider paying $90.00 a month for a additional service agreement?
Jasonp-Z71
21 de ago. de 2015
Scott was absolutely great to work with. He was very knowledgable about the product and helpful. I was very specific in what I was looking for and the only truck they had that was close to my criteria happened to only have the V6 engine. Instead of being the typical pushy salesman Scott took the time to help me understand certain aspects of the V6 that I would not have know had he not been so knowledgable. In the end I feel like I made an informed and correct decision based on his help and expertise. There were times where he would answer my texts at almost 9 at night(I didn't realize the dealer closed at 8). This guy goes above and beyond!My experience was equally pleasant when I got to the Finance department and had the pleasure of working with Joe Lomeli. He got me a great rate on financing and helped me pick out a great extended warranty that fit my needs. Again another incredible experience.I would recommend these guys and this dealership to all my friends and family. These guys are the poster boys of what the car buying experience should be!Jason PPhoenix AZ
Leticia Drummond
21 de ago. de 2015
I recently moved to Arizona and need to find a new dealership to take my Equinox into. I tried the one in Avondale and was sorely disappointed. So I tried Sands and was extremely impressed with the level of service I received. I was greeted by Pete, who helped me as Erik had stepped away from his desk. They both let me know they'd get me out of there as quick as possible and got all the paperwork done promptly. I was taken to a very nice waiting area. While in the waiting area a very nice, not pushy, sales man chatted with me and even showed me a Traverse, the next Chevy I'll probably purchase. Once my SUV was finished, Pete went and grabbed it and brought it up front for me. Again, the service was superb and I look forward to taking my Equinox back again.
i love the cardinals
21 de ago. de 2015
Mr. Donlevy and Sands Chevrolet did a great job for us.
Gary Bailey
21 de ago. de 2015
Nick was an amazing sells person. I will refer all my friends and family to him when ever they slighty mention purchasing a new car.
Janet Dove
21 de ago. de 2015
I went to Sands expecting the same anguish that I had from closer by competitors, but Sands Chevrolet in Surprise surprised me with a low pressure environment. The sales person Nick Zonona was a great listener and matched me up with the perfect Tahoe for my budget. The overall experience was longer then any consumer wants, but 3 hours to get a new car was well worth it!
Mary Louise Shrum LAND AND GENE LAND
20 de ago. de 2015
I HAVE BEEN GOING TO SANDS CHEVROLET FOR MANY YEARS AND IF I DID NOT GET GOOD SERVICEI WOULD HAVE STOPPED GOING TO SANDS CHEVROLET A LONG TIME AGOBESIDES THE GOOD SERVICE WITH THE VEHICLE, OUR CAR WAS TAKEN THROUGH THE CAR WASH AND WAS CLEANED INSIDE AND OUTAND THAT WAS VERY NICE AND VERY APPRCIATED IF I GET A CHANCE, I WILL REFER OTHER FRIENDS AND FAMILYLOUISE SHRUM LAND AND GENE LAND
Trooper2
20 de ago. de 2015
I found a car online, called the store, and went and bought it. Very easy process. Andrew was my salesman. Very friendly and non-pressure.
lbjore
19 de ago. de 2015
Told them I wanted a 30k Camaro. It was little off but not that much. Great deal in a nice car. Thanks Erwin...
rcervantes
19 de ago. de 2015
Found the perfect camaro for us. A little bit of negotiations but got the right price and right payment.
Alex Maturani
19 de ago. de 2015
I went in for a routine service / recall on items for my new Colorado, my service adviser (Ken) was very courteous and professional, takes great care of his clients.
Barbara Listol
17 de ago. de 2015
The man that helped me, Rudy, made sure that all my questions were answered about my car and made sure I was completely satisfied with everything before walking out the door.
william morris
15 de ago. de 2015
robert donlevy was very good for us. we will buy from him again. and joshua was very patient with my husband, we give sands a a+
Jeffrey Barfels
15 de ago. de 2015
I have dealt with Sands Chevrolet in Surprise since July 2011, I stayed with Sands Chevrolet since then and have purchased, traded 3 vehicles. During this time I have had excellent service not just sales but service too. The dealership does contact us at times inquiring about purchasing a new or used vehicle but do not harass us by calling constantly or inviting us to every special sale, etc. Service department reminds us of upcoming service specials and lets us know of any recalls, service advisories, etc. without annoying us repeatedly.
william beatty
14 de ago. de 2015
rob donlevy was real nice, and so was joe, we will come back to sands again
Pearl Anderson
14 de ago. de 2015
I was very satisfied with my service. All the sales people are so friendly and stop by to visit while I waited for my car. I always enjoy going to Sands Chevrolet it is very clean and comfortable.
Renee
13 de ago. de 2015
Joey was an amazing sells person. I refer all my friends and family to him when ever they slighty mention purchasing a new car.
martin dominguez sportfan
13 de ago. de 2015
hi this matin Dominguez joey kennedy is a very good sale man I will choose him anytime and tell family and friends about him he's very honest
Mikey
13 de ago. de 2015
I recently visited Sands to trade in my SUV for a vehicle a little newer. Thank you to Santana, Andrew and the finance person for helping me get into my minivan.
Sue Roberts-Prainito
13 de ago. de 2015
This was my first visit to this dealership as we just moved back to Arizona. My son recommended Sands as he brings his Tahoe in for servicing.My tech was very professional and courteous and I appreciated the quick service.My husband is a retired General Motors facilities manager.And what a great collection of classic cars on display for the enjoyment of silent generation!
brenda
13 de ago. de 2015
I love my Tahoe, Rob and Sands did a great job, They will treat you right and get you in and out fast
KKT
11 de ago. de 2015
We are very happy with our new truck. Thank you Andrew for all your help, we really appreciate it.
David Brown
9 de ago. de 2015
I have an excellent service adviser whom I feel is looking out for my best interest. If he says that I need something done, I trust his judgement. I have also called for a problem when he is off and everyone that I have talked to is very willing to be helpful.
Mark P.
9 de ago. de 2015
Best experience I ever had with a service department. Pete was my service advisor and did an amazing job making sure everything was to my satisfaction. I would certainly recommend Sands for service. Thank you Pete!
Ronald Rebmann
9 de ago. de 2015
For the first time at Sands I felt like they wanted ne to be there. All the other times I felt like they wanted me to just go away
azmedtech
9 de ago. de 2015
We bought a 2010 Chevy Equinox SUV on July 30, 2015 from Sands Chevy in Surprise. Salesman Trey and Mgr Santana did a great job of making us feel comfortable and willing to drop the price to meet our price target. They gave me a fair trade-in value on our 2003 Toyota Corolla. The Equinox runs great. We also had one small glitch 3 days after the sale when the battery died. I took it back to Sands and they gave me a brand new Delco battery at no charge. Of course I was expecting them to do that and Service Mgr., Tom did a fast install of the battery without any questions or delays. I wanna thank Trey, Santana and Tom for their service. I highly recommend Sands Chevrolet in Surprise,AZ. Robert F.
Kathleen Kubler/Patrick Kubler
8 de ago. de 2015
We have been dealing with Sands for several years now, although we drive a Buick Enclave and Jake has been our contact. We love the service and the patience that Jake has withour problems or just plan oil changes etc. We recommend your service department to many of our friends here at Sun City Festival.
Anthony Sacco
8 de ago. de 2015
Found the perfect Corvette for myself. Greg was an outstanding sales professional. He accommodated my wife and I's every needs. We were in a hurry as well and he got us in and out in no time. If you are looking for a used vehicle he can definitely get you into something you will enjoy!
rhernandez
8 de ago. de 2015
Purchased my dream truck from sands. Thanks Erwin for finding the perfect truck for me.
Tamera Mc Daniel
8 de ago. de 2015
I love this dealership! I live in Glendale and have experienced another dealership close to my home. I will continue to go out of my way to enjoy the professional ship I get from the time I drive up until I pull off your lot. Thank you for employing good people who make a difference.
boyet collado
7 de ago. de 2015
Second vehicle from sands for my kid. got to the number we wanted.. thanks erwin
Richard (dick) Hulst
6 de ago. de 2015
I fell comfortable with Peter who checked me in. I didn't feel pressured into adding on services that really is in question as to what I really needed. Thanks!
Daniell Scarbrough
5 de ago. de 2015
I called to make an appt to bring my car in for service. I spoke with Ken at sands Chevrolet in surprise and he was wonderful. He was honest and polite and took very good care of my car and myself. I am very satisfied and look forward to bringing my car back in for the next service!
N. Miller
5 de ago. de 2015
In all my years in purchasing a vehicle I finally can say that there is a dealership that is no hassle free and treats their customers in an amazing way. Tony Evasco is the person you want to ask for when you come in and are looking for a car. It was quick and painless! Thanks Tony!
aespinosa
4 de ago. de 2015
Bought a nice pre-owned truck from Erwin and Santana. Finally I have a truck that I can use .
Chevy Silveraydo!
4 de ago. de 2015
I had a really nice tahoe I didnt want to trade but I wanted the new silverado. Thomas and David made me such a good offer on my tahoe i couldnt refuse. Thank you.
Richard Banks
3 de ago. de 2015
This is my third vehicle purchased at Sands Chevrolet and I have always been treated with A1 service. They have a professional and courteous staff.
Jack Greenhill
3 de ago. de 2015
Had issue with battery and it was taken care of to my complete satisfaction
Joshua Guethle
3 de ago. de 2015
Service advisor very professional and service is quick.
John Miller
1 de ago. de 2015
Always a pleasant experience. Jake does a wonderful job for us and keeps our cars in top condition. We trust him explicitly.
Kevin Simeon
31 de jul. de 2015
My experience was great. They were prompt and efficient. Sands Chevrolet was where I bought my first new car and I love it! Service was very exceptional. They took great care of me and I would recommend them to anyone! Thank you!
Camero Man
31 de jul. de 2015
Geat Job, Joe Mitchell made it easy for me to buy a new Camero at Sands Chevy in Surprise. He told me ab out a educational discount from GM that saved me money. Bought before and no one ever told me about this
Danielle
31 de jul. de 2015
This is my very first car purchase! Andrew and Zach really did a good job, even bringing the car to my house to show it to me before I came down to the dealership. Thank you again
Gregory Hansen
31 de jul. de 2015
I could not have been happier. Everyone was friendly, service was fast, it was great to get a ride home and back AND the car got fixed!
Dominic Frost
31 de jul. de 2015
Rob and Tony did a great job making my purchase an enjoyable event. Would highly recommend Sands Chevrolet to friends and family.Dominic Frost
TAJUAN MITCHELL
30 de jul. de 2015
TREY WAS GREAT HE DIDNT TRY TO PUSH ME INTO ANYTHING I DIDNT WANT HE LISTEN TO ME AND I GOT WHAT I WANTED SO THANK U TREY S
taylor D
30 de jul. de 2015
just want to take the time out to thank u trey for your good service
carlos
30 de jul. de 2015
thank you trey sutherland u the best thank u for everything see u in 2 years
rochelle
30 de jul. de 2015
trey was great he showed us a car and told us everything about the car if u in surprise go see trey at chevy
john
30 de jul. de 2015
trey was outstanding and i would recommend him as a salesman over all the dealerships in arizona
William Gasta
30 de jul. de 2015
My Sand's service contact was Henry Smith. I could not have had a better person serving me for my Buick. Henry took the time to explain all requirements of a 50K+ miles service, pre-estimated my cost, and accommodated my every need regarding time and service. I will strongly recommend Henry and Sand's Chevy to all of my immediate friends. Thanks again for the wonderful service experience.
DTruckOwner
29 de jul. de 2015
Me and my family came to Sands just to look at trucks to pull our camper. We worked with Andrew for a few days, and shopped at a few other dealerships. Andrew told us they were having a sale on silverados, and did we ever get a good deal! Thank you to Andrew and his helper Chace for selling us our beautiful truck!
THOMAS
29 de jul. de 2015
THE SALES PROCESS WAS VERY SMOOTH, AND THERE WAS NJOT ALOT OF PRESSURE LIKE MOST DEALERSHIPS , I WILL COME BACK FOR MY NEXT CAR
AMBER
29 de jul. de 2015
THE DEALERSHIP WAS VERY RESPECTFUL TO THE FACT I DO NOT HAVE GREAT CREDIT BUT WE WERE STILL ABLE TO GET ME INTO A CAR I LIKED.
MARK
29 de jul. de 2015
I GOT THE BEST DEAL FROM CHACE GILBERT AND HE WAS VERY PATIENT WITH ME AND MY WIFE, OUR SALESMAN GAVE US ALL THE KNOWDLEGE FOR THE VEHICLE WE WERE CONSIDERING
KATIE
29 de jul. de 2015
CHACE WAS AN AMAZING SALES PERSON, I FELT AT HOME AND COMFORTABLE THE WHOLE PROCESS.
Daniel Rivers
29 de jul. de 2015
We've been customers of Sand's Chevrolet since 2010 when I traded in my 2004 Colorado for a 2010 Cobalt XFE. In 2013 we purchased a 2014 Impala and a 2013 Camaro. Sand's Chevrolet of Surprise has always treated us with great respect and whenever we've brought our cars in for service the service reps have given us A1 service.
Patrick Bole
28 de jul. de 2015
Jacob handled everything just fine...................
RudyW
25 de jul. de 2015
My girlfriend and I purchased our second vehicle from Andrew in 4 days! The guy is absolutely amazing. He found us the truck we wanted in 2 days and had us driving in it the next! Please go see Andrew if you are wanting a new vehicle. He will hook you up
janice kelly
25 de jul. de 2015
everyone should buy a car from sands chevrolet, there really nice people. Rob Donleavy helped us and was very patient with my daughter.
J. Warner
25 de jul. de 2015
I had another great experience there at Sands thanks to David and Thomas. This is the 4th vehicle from them and every experience has been awesome. Thank you guys keep it up!
Joe Toniazzo
23 de jul. de 2015
From the moment I called to set up an appointment to the time the repairs were finished, I could not stop smiling. The service tech, Alonzo , was courteous, respectful, knowledgeable, and overall passionate about making sure I was happy and satisfied. I would definitely come back and tell my friends about the experience. Alonzo really set the tone and if all the other techs are like him, it truly would be a place to trust and go to for years to come.
angaldaco
23 de jul. de 2015
We have bought a lot of vehicles from Sands. Erwin really helped us and we are verry happy about our new car.
mhaydel
23 de jul. de 2015
Erwin really worked with us on finding the right deal. We are very happy on the car we picked.
RW
23 de jul. de 2015
I have always wanted to have a Tahoe, and Andrew made it happen. He worked hard to get me the truck I wanted and at the payment I was comfortable with.
William Meyer
22 de jul. de 2015
Alonzo is a great maint. Advisorgood. Helpful and always ready to answer questions
Al
21 de jul. de 2015
I visited the dealership to compare the Chevy Cruze to my Altima. My salsesperson Andrew started talking to me about my 2012 Silverado, and showed me the new body style trucks. I traded in for a pre-owned 2014 Crew Cab. Great upgrade for me!
Tara
21 de jul. de 2015
A friend of mine told me about Juan so my husband and I went to go see him. He bought a car and about 15 days latter I went to trade my Jeep in I love my car. This was by far to best experience buying a car I have ever had. He just made it all so easy. This is the second car we buy this month and we will be telling all our friends about Juan and Sands.
jason
21 de jul. de 2015
My wife's friend told us about Juan. I need a car so we called him to see if he could help me. When we got there he was outside to greet us. We went inside and he asked me what I needed in my next car and what was important to me. I told him and he brought me a few cars based on that and we drove one of them. went inside and with in what seemed like no time he had numbers ready for me and out of the dealership in under a hour. Thanks Juan for your help.
Paul Morrissette
21 de jul. de 2015
It was no surprise; the experience was like all previous appointments--flawless. When I hand my car over for service, I feel very appreciated and that is something you don't always realize.
Leo Sillis
21 de jul. de 2015
Very friendly service and promptness of service delay and comfortable waiting facilities.
Cory
20 de jul. de 2015
My wife got a car at Sands with Juan... She got a new Cruze and I was so interspersed by the way Juan treated us I went back and got a Sonic from him a few days latter. the same way it was easy with my wife's car it was the same with my car. I was out of there in like 45 minutes so quick. I have gone to restaurants that took longer. Thanks Juan for our cars.
Lawanda, Evans
20 de jul. de 2015
I went in to look at the Cruze with my husband... I don't like going to places with him he always makes a big deal over everything. We drove around the dealership trying to avoid a sales person. Juan saw us and welcomed us to the store we said we only wanted to see the cars, Juan gave us some space told me to let him know if i wanted him to open one up. Then he came out with some water for us asked if we wanted to look at one inside. we drove a Cruze and he made it so easy to buy it we were out of there with our new car in about a hour. Thanks Juan for your help and thank you for your low presser. We will be buying a car for my husband next and we will be going with Juan at Sands.
Donald Carroll
20 de jul. de 2015
Since my vehicle was still under warranty, they took it in at once. No loaner vehicles were available at that time, so the dealership provided me with an rental vehicle. The repairs to my vehicle a/c unit were completed an a timely manner. I am very satisfied with your service repairs.
Handler Handler
20 de jul. de 2015
Jacob Friedberg was great as always servicing me and Bill Combs ,the mechanic, did an excellent job on my repairs.
Hendersons.
20 de jul. de 2015
I came in looking for a lease on the equinox David and Thomas gave me their best price and I went to look at a ford And dodge and another Chevy dealer. Not only did Thomas and David give me the best price. But the were very honest and upfront no pressure and they did the best job out of all 5 dealerships I went to. Hats off to you guys and thank you keep it up. I'll see you in about a year for the body style!
Gary spark owner
20 de jul. de 2015
I came in for an oil change in my 2006 cobalt. It had hail damage looked terrible and a salvage title. Thomas and David talked to me about possibly trading it in for a new car. I knew they wouldn't want my car. Well they made me a great offer on it especially for the condition it was in. And I bought a brand new spark for 0% financing and 2 years of free oil changes!! Great job David and Thomas. Thanks for helping me out!!
Delores De Loera
19 de jul. de 2015
chase the sales man was great. and every one ells was great.
sdickinson
17 de jul. de 2015
Thank you Andrew and Erwin for our new truck. You guys found the perfect truck for me.
dcaruso
17 de jul. de 2015
A new truck for me. Erwin really helped me in getting in this truck.
aarroyo
17 de jul. de 2015
Erwin really helped us in finding the right commute car for us. He showed us all of our options and ended up with an affordable car.
Becky Stevens
17 de jul. de 2015
Friendly, courteous staff and they expedited my service and got back my car quickly.
Charles Toye
17 de jul. de 2015
Enjoyed my stay at the dealership. Was waited on right away, was charged less than quoted, due to discounts that were available. The service tech explained all options and prices prior to having work done on the car. Everyone in the dealership which I came into contact with, were very pleasing and helpful.
andrea
17 de jul. de 2015
My family has been buying cars from sands and Jerry Moore for 25 years, Rob Donlevy has sold us most of them. They are great people, and you should buy from them.
Carina bonner
16 de jul. de 2015
I purchased my 2015 Silverado from Greg. He was an awesome salesman. Got me exactly what I was looking for and was very professional. I would recommend him and all other employees at Sands Chevrolet. Thank you!
David Overmoyer
16 de jul. de 2015
I had the windows tinted and they look excellent. My only constructive feedback would be to wash the car afterwards. The car was very dusty and had streaks coming down from where they preped the windows for the tinting. Matt, my excellent service contact did offer to hand wash the car at this point but was unable to wait for this to be done. Again, great looking tint, just wish the car was washed. I thought that was a standard practice but obvious it is not.
Arthur Eley
15 de jul. de 2015
Matt always takes care of my needs...great service advisor
Victoria Buskuhl
14 de jul. de 2015
They did a really good job and were very helpful and nice
Holton
14 de jul. de 2015
I came in to trade in my 2012 Malibu, I needed a really fast deal Thomas had me out in 2 hours! great job and thank you
Martha Maurer
14 de jul. de 2015
I just went in for an oil change and tire rotation. I had a coupon. The service agent, Mark, was very helpful. The only bad thing is that the coupon mentioned a it included a carwash with vacuum and cleaning of the windows, but didn't look like my car was vacuumed. I didnt' notice until I got home. By then it was too late to go back.
Malibu Lover
11 de jul. de 2015
Great sales experience, very helpful Thomas and David did awesome! Thank You
Sands Fan
11 de jul. de 2015
I came in for service with my 2007 HHR. David came over and talked to me about maybe upgrading to a new car at 0%. I told Thomas I would but only if the payment made sense and it had be orange in color. He showed me a TRAX in orange and 0%, 0 money down and lowered my payment and payed my shop bill! Thomas and David helped me dramatically....
Thomas Meyers
11 de jul. de 2015
just moved here from Central NY I when to Sands with no appointment for oil change and a general check up on my 2014 Silverado after a cross country trip towing our travel trailer. I was in and out within an hour or so and even got it washed. My service adviser Ken Ashby was great I will make Sands my local Chevy Dealer
sparkingjeep
11 de jul. de 2015
By far the best experience I could have ever asked for. The deal they gave me was amazing and it was such a smooth transaction. From the very first phone call to the final handshake and goodbye I felt like I was getting special treatment. love the customer service, sales department, and the experience. It was such a good experience I would do it Again. THANK YOU TONY AND SCOTT!!!! You guys are the best
DENNIS YVELNOD
10 de jul. de 2015
BUYING A CAR FROM SANDS AND ROB DONLEVY WAS THE EASIEST DEAL WE EVER MADE, WE WERE IN AND OUT IN 3 HOURS AND NO PROBLEMS. ITS THE SECOND TRUCK WEVE BOUGHT FROM ROB AND WE'LL KEEP COMING BACK.
Phyllis Bevard
9 de jul. de 2015
Good service clean facility. Will return to have additional work done.
robert kulpepper
8 de jul. de 2015
bought my first car at sands. There good people, ask for robert donlevy, he will treat you good. My mom is getting one next week.
Dean Fadden
7 de jul. de 2015
My service contact is always willing to help me fix any issues I am having.
Robert Diaz
7 de jul. de 2015
Since our purchase was an out of state sale, much of the dialogue leading to our purchase was via Internet and telephone transmissions. That being said, we left the El Paso, Texas area for Surprise, Arizona to Sands Chevrolet to purchase a 2015 Silverado 2500HD with a non-binding gentlemen's agreement on an e-mail. Sands Chevrolet delivered on its word, never waivering on its agreement. They were honest and friendly; which has encouraged us to return if necessary for future purposes.
Chad Hanchett
7 de jul. de 2015
Best experience I've had at a DEALER SHOP by far. Willing to work with my budget and get the work done. Other shops couldn't compare to the service I had at Sands Chevrolet. He pointed out what was more important and what could wait. Thank you. Go see Matthew in service and get the fantastic service we received. Thank you Matthew and Sands Chevrolet.
James Fleming
6 de jul. de 2015
walked in no appt and spoke to srv mgr Henry Smith who met with me listened and made appt to have key fobs i had ordered programed and extra key cut for my 97 corvette. The entire experience was handled perfect and Henry is right on top of everything and keeps you up to date. He is excellent representative of customer service for your facility.
MonicaM
5 de jul. de 2015
Excellent experience at Sands Chevrolet! Joe Mitchell took his time in answering all our questions and showing us the various trucks we were interested looking at. We can say we are walking away with an awesome new Silverado with all the features we were looking for. Thank you Joe and Sands Chevrolet.
Susan Knighten
4 de jul. de 2015
Greeted by the staff, work was done quickly and they listened to my concerns.
Doug White
4 de jul. de 2015
Exceptional service. Thanks for a job well done. I was very pleased with the level of professionalism.
Joseph Corbett
3 de jul. de 2015
Went in for the third oil/filter/tire rotation. Made the appointment on line the previous week and confirmed the day before. Took about 1 1/2 hrs including the vehicle inspection and a car wash. Wash was good it was hand dried.
Vivian Cawthon
2 de jul. de 2015
I took my car in for service because my actually was blowing hot air and the service guys we're very friendly and polite and got me right in. They located the problem and got it fixed and contacted me with the time that I could pick up my car. I purchased my car at Sands Chevrolet and I get my service done there and I would not go anywhere else.
CityCop
2 de jul. de 2015
We came in looking for a used Traverse that was affordable. Thomas and David showed me that I can buy a brand new traverse even cheaper because of all the promotions they have right now. Great Job guys!!
DeaSean
1 de jul. de 2015
Juan helped me get a Malibu. It's really nice and my payment is really low. He made sure that he only showed me cars that fit my budget so that I would've struggle with my payment. Juan really took care of me...
Victor
1 de jul. de 2015
I went in looking for a 10,000 Impala I didn't buy the it instead I bught a 2012, 200 it has very low miles and Juan helped me get a good deal on it. He also got me a better financial packet the what I thought I could get. Thanks Juan for your help
Nick
1 de jul. de 2015
I came into the dealership a total of 2 times and both times I talked to Juan. He was really nice and made sure that we always had a water and were out side a littel as possible. We bought the truck and are happy with it. Thank you Juan.
looker
30 de jun. de 2015
I worked with Joe Mitchell and he worked with me. I was looking for a specific price range and mileage range. Joe worked with me and was very personable.
Sylvia.O
30 de jun. de 2015
Very pleased with my sales man and everyone in the dealership!
David. F
30 de jun. de 2015
The buying process was great, my sales person treated my whole family with respect and was a very nice young man. I hope to buy a car for my daughter son and i will be coming back to work with Ramon.
Steve .G
30 de jun. de 2015
This was the fastest and easiest car pursues me and my wife have ever had. Ramon was fast and on point in answering all my questions. Thanks to Sands Surprise I will continue my cars here for years to come.
Ricardo .M
30 de jun. de 2015
Ramon listen to my needs and got me the truck i wanted. Very great service!
Marisol .B
30 de jun. de 2015
Ramon was very professional and made me and my family very happy with my buying experience. I will be sending all my friends to buy from him. Thanks to him i got my dream truck.!
anthony
30 de jun. de 2015
my overall experience was great! i will buy all my cars here from now on! ramon was amazing
john
30 de jun. de 2015
very pleasant car buying experience! i will buy all of my vehicles from sands
omar
30 de jun. de 2015
this dealer has many choices of cars and amazing costumer service it was a very smooth buying process with no pressure
ml4644
28 de jun. de 2015
In deciding to buy a new car, my wife and I visited 4 Chevy dealerships. One of these dealerships was a horrible experience as the sales team immediately sought to offer a higher priced vehicle and not the one that I had asked about. Out of the 4 dealerships Sands Chevy stood out immediately because of the sales person that I was introduced to. Tony Evasco did something outstanding- He listened to me! And even though we did not make a purchase on that day he said that I could call and that he would answer any questions that I had and that he would do his best to get me into the car of my choice. He followed through and we are so happy with the entire experience.
Makdaddy
25 de jun. de 2015
This was my first car buying experiance and it was wonderful. I was nervous at first, because I always heard that dealerships can be tricky. I was pleasantly surprised to get great customer service. We told them exactly what we wanted and needed. They stayed with our price and didn't try to get us to do more. I got the perfect car and I couldn't of done it with out them!
Tannafayj
23 de jun. de 2015
So I have been car shopping for a while and after one lousy experience with car max I was done looking! Then I came to Chevy and was absolutely impressed with how amazing they were. From the second I got out of my car someone walked up to me and greeted me, walked me to the person who I had an appointment with. Tony, the car salesman, was extremely friendly and not pushy which was great! I would definitely recommend going to Tony if you stop at Sands Chevy in surprise!
dennis mcbride
23 de jun. de 2015
Joseph Najor was my sales rep and he did a great job!!!!! He got us the deal he promised to the penny!!! Smiling the whole knowing he was giving us a great deal!!!!
maliya04
23 de jun. de 2015
yes my experience at this dealership was outstanding great customer service. my sales man was Joseph Najor and Jose I'm not sure his last name but they were both amazing very knowledgeable and helpful. I am going to refer anybody that I know that may be looking for a car to these two gentlemen.
agroener818
23 de jun. de 2015
It was an awesome experience going there to get my boyfriend a new truck. Joseph was awesome, he made us feel comfortable about our buy with this vehicle and was straight up which is something I appreciated most. He was all about making sure we were happy, and stayed on top of his work. I would recommend him to anyone who is thinking about purchasing a new vehicle, and hopefully he is there when we come back to get another new truck. So thank you Joseph, for your hard work and helping us find this great truck. Your awesome and keep up the good work,
Duramax
23 de jun. de 2015
Tony was honest throughout the process. Coming in from another state for a specific truck seen on the Internet, we did not want any surprises. Once in, we reviewed the C2500HD Duramax, filled the appropriate paperwork, and we're headed home with it after a few hours. Tony helped by having so much of the paperwork competed by the time we got there. It was a pleasant, uneventful process.
KVE
28 de may. de 2015
We went in to look at vehicles with nothing really in mind. We were assisted by Jose A. who took his time to show us everything to make sure we were leaving with a vehicle we loved. He was extremely patient with us, we did not feel rushed at all the two days we spent there trying to decide :) Love that I have been contacted multiple times by several people at the dealership to make sure that I am fully satisfied with my choice.
Native strong
27 de may. de 2015
Knew what I wanted, how much I was going to pay and finance. Scott didn't try to change my mind he just sold me the car I wanted. He can negotiate, that's for sure but I would recommend him to any one of my friends, family or coworkers.
hope123
24 de abr. de 2015
David worked with us to get us in the right car and did an excellent job. He was informative and customer oriented. He took us around to look at several vehicles and was willing to find us a car if he needed to.
noltingb1
27 de mar. de 2015
My experience with Sands Chevy is the worst experience I have had with a dealership. My husband is an active duty service member, a GM family first member, and have bought a car at Sands Chevy before. This is the 5th GM car in our family in the past year, we are no strangers to the car buying process. I went in to look at fleet trucks and ended up liking a 1500 LTZ. Doug our sales guy was fantastic. He was patient with us throughout the process. The problems did not start tell we went to finance. We sat for a while and waited to see a finance rep to do the finance paperwork. Through the whole process, our finance rep had the snarky attitude that made us feel like we owed them something. I understand that he may of been having a bad day, whatever but that's not how it works. We finished all the paperwork and were sent home that day with the truck. Due to it being a weekend, they weren't able to tell us which bank was actually going to carry our loan. Our finance rep promised us that he would call us Monday morning to finalize the rest of the finance information, and follow up on some of the small stuff that they still owed us (Floor mats, Second Key, and Owners Manual). 11 days passed with 9 attempts to contact them....nothing. Multiple messages left for the finance department; our rep and the finance manager. This is the most upsetting part. Costumer service was non-existent. A couple days into this I got the generic call from their customer service department about our purchase, explained our concerns to the representative that called me. She said she was going to personally give the message to our Finance rep...Can you believe it? Still no answer. With 3 days left until the estimated 'due' date of the loan that they gave us when we signed the papers, we definitely started to panic. Through a personal connection, we were able to get a hold of the CEO of Sands Chevy. Obviously when he got involved, our finance issue was fixed. Why should I have to resort to the highest official there is to get stuff done? Our original finance rep called me back 3 days after the GM of the dealership was able to answer my finance question... he was still a jerk. Acted like this whole call was a waste of his time. Days pass and again, we have another issue regarding the registration that they processed through the MVD. Spoke to them last Thursday night, when they promised me they would call me on Friday morning with an answer... I never got a call. I called Saturday morning and spoke to the internet manager who said he would have them call me back with an answer... no response. Called yesterday, was told they wouldn't be in till 11:00.. left a message with the receptionist... no response. So now again, it's been a week. I can not believe that this is how I was treated when purchasing a vehicle from Sands Chevy. I will never recommend anyone to use any services from them.
zit
28 de ene. de 2015
I already knew what I wanted. After all considerations and counter offers matched what I wanted and needed. Deal was made without any pressure. Best car buying experience I have had
Flor
22 de ene. de 2015
I recently purchased a vehicle from this location and was assisted by David Gonzales he was very polite friendly and treated me with respect. I felt very comfortable with the service that was provided. Usually salesmen tend to hover over you. I would definately purchase a vehicle from here again. You are very lucky to have very helpful employees like David who make buying a car a wonderful experience.
andy
1 de ene. de 2015
I was in an accident not too long ago and needed a new vehicle. Tony was able to help me find a new truck that fit my budget and was exactly what I was looking for!
Ktfabulous
31 de dic. de 2014
Went in, knew what I wanted, got straight into the deal, honest and straight forward in offer, considered all my counter offers until the deal matched my needs. Great guy, professional, and very knowledgeable! Sales Managers and Finance guy also great!
Carolina girl
23 de dic. de 2014
I had leased a Malibu from Sands Chevrolet for two years. I returned it thinking I would lease another. Scott and Paul recommended I try the new Trax. It is a great model for me--a small SUV that handles like a car. I ended up buying the Trax and love to drive it. Scott is very considerate, knows his stuff but doesn't pressure the customer.
burlile
12 de dic. de 2014
Scott took the time to find me the truck I wanted for the price I can afford. Very friendly, great customer service and patient, he had to be to deal with me. I would recommend Scott to anyone thats looking to buy a new car.
gwr23
25 de nov. de 2014
Just wanted to say thank you to Tony, Rachel, and Joe for all their hardwork. This is a great dealership and the reason I continue to come back
Karyn Little
11 de nov. de 2014
I want to preface this with saying that our buying experience was GREAT. Rich was awesome and went out of his way to get me into my Camaro quickly. (We went to pick it up the day the ignition recall happened due to the key fob)We will probably buy from Sands because of Rich. 5 STARS ALL THE WAY ACROSS FOR RICHNow, for why we rated this so low.I had my first "PITSTOP" last month. It was HORRIBLE!! We sat in our car for almost 20 minutes before we were helped. (We were also given the wrong time according to the schedule) When we finally were helped they had NO CLUE why we were there. HELLO,,, You called me to scheduled this appointment... After waiting for almost two hours, my husband went to check how much longer it would be. He was told the car had been ready for a while, but they didn't know who the car belonged to. I HAVE A VERY YELLOW CAMARO,, not that hard to find out who we were. They did not put the correct amount of oil, (my husband is so leery about the oil change he is re-doing it,,, needed or not) they did not reset anything in the computer so my car in now telling me I need to have it serviced. We were told that the car would be filled up,, when that was not done ,, I insisted,,( we live out of state and drove 350 miles for this "free service')The wash job was so bad,, I had to re-wash it. The vacuuming job was just as bad.. nominal job was done on the detailing of the interior.. My husband will do our "PIT STOPS" from not on. Thank you Rich for the BEST part of buying my Camaro :)
mrsjohnson30
6 de nov. de 2014
Rich was awesome. He was very helpful I orginally started looking for a car in May and Rich would follow up with me and fianlly I set me appointment and let him know that I did not want to sit a the dealership all day trying to buy a car. I showed up and he verified my inofmation and we went to look around at cars. Rich was very patient and he even took me over to the Kia side of Sands to show me those cars as well. The whole process took about 3 and half hours and I got the car I wanted. Thanks again Rich and thanks Caleb for making the financing part go quickly.
barbara.roberson.921
1 de nov. de 2014
Found what I wanted online. Went in told Gary what I wanted and he made it all happen. Love my new car, especially the mpg. Thank you Gary and Josh for making my first experience with Sands Chevrolet a good one.
mbbailey2015
9 de oct. de 2014
I traded my car in for a truck and was in and out in under three hours!!! Dave had everything together and was happy to answer any questions I had. Thanks and I love my truck!
bstokes85388
8 de oct. de 2014
I purchased my vehicle from Sands in July and before taking delivery of the vehicle I pointed out 2 large scratches across the hood and a clear door ding strip that was damaged that needed to be replaced. They agreed to take care of the Paint issues and the door edge guard for me no problem and let me know to bring it back buy and they would repair it. A few days later I called and set up an appointment to have the vehicle dropped off for repair and was told I would have it back by the end of the day. It took 2 days to receive the vehicle back when I was told it would be done the same day which was irritating but ok. I picked it up at night and drove it home. It was then parked in my garage for almost a week before I took it out for a drive and it was really dirty from dealer still ( dusty ) so I took it and got it washed. After it was clean I couldn't believe my eyes! There were buffing marks and swirls on every inch of the car. It looked so bad even my friends were making fun of how terrible my new Camaro looked. I spent 40k on this car mind you. So I was upset and called the service department back and explained it and they had me bring it back in. I was told they could tell how bad it looked and because I picked it up at night it was probably hard to see the scratches and buff marks and it would be fixed. I was then told they needed it for 1 whole day and I could get it the next day. They had it for 2 full days instead so I came to get it the 3rd day. Upon picking it up I noticed the damage was no different. Also there were now deep scratches on the lower passenger side door / and side skirt. Also they damaged all my aftermarket vinyl I paid to have installed by buffing over it, which severely discolored it. They didn't even replace the door edge guard and even ruined another section of it with the buffer. Also I had asked for a seal on top of the car to be replaced because it blows off in the car wash and this was my 3rd attempt to have that fixed as well. They did not fix it either. When I went to pick the car up as I said, I didn't even take it back it was so bad. I left it with them and was told I would be called back soon that day to go over what they can do. Two days later I call them due to no reply and am told they are still figuring it out. So after not being with a car for a while I said I needed to pick it up until they reached a decision. I picked it up and 2 days later still no call. So yesterday I went in to Sands to talk in person and the GM wouldn't come out and talk to me because he said it wasn't a sales issue and he made his employee deal with me. She then told me that I needed to wait 2 weeks for my paint to be ready for another wax from a new company..... I have never heard of paint needing to rest for 2 weeks? I understand a few days but not weeks. The newest news was that they are going to try to buff it again and then if that doesn't work they are going to try to go through GM to get them to fix or pay for it under warranty. I questioned them about the warranty and why would GM cover the scratches and was told why does it matter if its paid for...... To me it sounds like they are going to try and stick GM with their mistake and try to say it was a issue from the factory.... Talk about unethical. I'm irritated with the entire process and I paid a lot of money for a vehicle that I cant even be proud of and I have to look at every day with a ruined paint job.Sales guy and Finance guy was awesome, but the rest of the experience so far, TERRIBLE
ddinaz
1 de oct. de 2014
I recently purchased a 2014 Chevy Malibu and I was extremely pleased with my salesman Mr. Rudy Mendoza. He was courteous, professional and knowledgeable and knew exactly what I was looking for in a vehicle. I left the dealership feeling excited and positive that Rudy did a great job in making my car buying experience painless and fun. I highly recommend Rudy and Sands Chevrolet to anyone who's in the market for a new or used vehicle.
momof4our
30 de sep. de 2014
I went to Sands in hope to trade my gas guzzler. Lauren helped me out, got me into a gas saver! It was a super easy experience! Thanks!
lynna2487
30 de sep. de 2014
I recently purchased my new car here and Lauren Myers was awesome every step of the way. I'm going to make sure I definitely refer over to Lauren at Sands Chevy. They were wonderful. Thank you!
Dougr92
28 de sep. de 2014
Tony was awesome to work with. He pushed the deal through and stayed late on Saturday night to ensure our new vehicle was delivered to us and that we understood how to use all of the features. I would definitely recommend working with Tony!
kelly.roach.3363
28 de sep. de 2014
Thank you for staying late on a Saturday night! Can't wait to drive our new Cruz home. Great car buying experience. Another great car buying experience at a Sands dealership. Thanks Tony you were great.
larryrturner
19 de sep. de 2014
I have purchased several vehicles from Sands Chevrolet - Surprise and continue to be happy with the each experience. Tony was very professional and took the time to see my buying process to the end. The whole team at Sands Surprise has stepped up and made my this experience great.Thanks Tony, Jenelle, Jake and the gang at Sands Surprise.
KatLorraine17
3 de sep. de 2014
I'm very happy with Sands Chevy and the service I received there. Joey Kennedy was easy to work with and worked hard to get me a great deal. He was nice and friendly and I am extremely happy with my new car!
trooped217
30 de ago. de 2014
This was by far my greatest experience buying a car! Lauren Myers helped me figure out exactly what I wanted. Sands Chevy made it a quick and speedy process. Thank you!
fambam247
30 de ago. de 2014
I am very happy with my services at Sands Chevy. Working with Lauren made my experience so much more easy. I am satisfied with my purchase and highly recommend Lauren as well. Thank you!
clmari
28 de ago. de 2014
Not only way my buying experience great, but after I purchased my vehicle I wasn't forgotten. Tony Evasion called me a couple of days later to see if I had any questions with my new car that he could help with...he has shown us excellent customer service. Definitely will recommend to friends and family. Thanks, Christy snow
techguy260
28 de ago. de 2014
I purchased a used vehicle from Rudy about two weeks ago. I enjoyed the no pressure, no hassle I got from Rudy. If you are looking for a honest salesman with integrity he is the one. I will be returning to him for my next purchase. Thank you for the great service!
Princess06
28 de ago. de 2014
I was completely satisfied and happy with my new purchase . Dylan was great to work with and was able to pick out the perfect Camaro for me. He is so kind and easy to talk to and he made my buying experience a pleasant one. I would definetly recommend future friends and family that may be looking for a new car directly to Dylan. You should have more salesmen like him there at the dealership. Thank you and I appreciate everything !!!
DMartin34
27 de ago. de 2014
Very knowledgeable, informative and friendly service. We will definitely purchase our next vehicle there and recommend to friends as well. Overall great experience and we love our vehicle!
barlowski53
16 de ago. de 2014
Gary Springer is the best! He is professional, definitely knowledgeable and worked within our guidelines. He answered all questions and/or concerns we had and definitely put us at ease. He worked very diligently to get us the best deal possible and the car we wanted. Everyone we dealt with was excellent including Scott Rowell and the finance man Tom Wagner. This may sound simple but it is honestly the first dealership that we ever purchased a car from (and there have been many) where everyone worked so closely together to make us happy. This is the second car we purchased from Sands in Surprise and it wont be our last.
ekbdc
5 de ago. de 2014
My 17 year old son was quoted a very high price for a new starter for a 2001 Chevy S10 Truck 4cyl., the starter cost was less then $100 for a real Delco lifetime warranty starter from Chevy, an hour or less for repair, our total cost was about $170.00. The dealership estimate was going to cost more then 3 times that amount to repair the truck. I understand having to make a profit but price gouging is ridiculous. -overcharge- Not Fair Pricing at all....you decide if you think their pricing is fair!
angelitacano
25 de jul. de 2014
Tony evasco is very pleasant very knowledgeable about his product I will definitely recommend him to family and friends and I will be asking for him in the future
Ronzthe1
19 de jul. de 2014
Nicest dealership I have been to yet! We were just looking at first but after the knowledge of the vehicles given to us and the treatment of our kids during the process I would come back every time.
Brandyga
14 de jul. de 2014
We love our new Equinox! Highly recommend Sands Chevy to anyone looking to purchase a new or pre owned vehicle. Ask for David & he will take care of you.
2312Jennifer
6 de jul. de 2014
Mark did a great job. He listened to our wants and needs and didn't push! Second time buyers from this dealership, and we will use them again when it's time.
joehchfc1
26 de jun. de 2014
Kelly is quite personable and has a genuine desire to do a thorough job. This is the first time I have purchased a car via internet and he was quick to provide information necessary to help me make a decision.
pmacd2000
12 de jun. de 2014
Sean was very helpful walking us through the new car purchase. Even though some of our requirements were unique, he provide an ideal solution for us.
mimigirl
2 de jun. de 2014
I recently went into the dealerhship not knowing anyone and was greated with a friendly smile from a young man. Dylan was very knowledgable about all cars and trucks. He was able to answer my questions without any hesitation. If I felt unsure about a price or about purchasing a vehicle Dylan made me feel very comfortable and assurred me that the cars I was interested in was something that I was able to afford and not go over my budget. I would defintely recommend Dylan and the Sands Suprise to any of my friends and family. I was very happy with everything Great customer service.
paranormalul
1 de jun. de 2014
Great experience working with David Gonzales, he was honest and easy to work with.... we did buy a Sonic - LT. I am going to recommend him to my friends. (Vasile)
sandoutc
31 de may. de 2014
The dealership was wonderful. Robert Elliot was the best. He was professional, friendly and worked as an advocate for us. We bought a Kia Sorento and we are very pleased with the car. Robert made the whole auto buying experience pleasant. I would highly reccomend Sands for any auto purchase new or used.Thank you Sands and especially Robert Elliot,Darryl and Sandi
kokopely
24 de may. de 2014
I have had many negative experiences from different salesmen that I end up walking out and not buying a car. I was pleased to work with David Gonzales. I did buy a car! He made the car buying experience pleasant. He listened to me. He did not use any high pressure tactic with me which I appreciated. He treated me with respect. I would recommend him if you are looking for a top notch salesman who goes out of his way to make the buying experience a positive one.
Nix traverse
15 de may. de 2014
Great help ,great customer service , great experience !!! Thanks for all you help we absolutely love it , and it fits our family perfect thanks again The Castillo family
Imfancy
13 de may. de 2014
I owned a 2009 Malibu I brought in for routine service. While waiting I seen the 2014 Malibu and fell in love with it. Dave Gonzales worked with me for quite awhile, I am very picky. Dave Gonzales was very patient and understanding. I was very pleased to be driving my brand new, first brand new car off the lot. Thank you Dave Gonzales for your time, if it wasn't for your patient I might not have bought the car..
zjdoka92
6 de may. de 2014
Sands Chevy in Surprise never lets me down. I have always done business with the guys over at Sands in Surprise and will continue to. David Gonzales has been my salesman for every purchase and I have never had a problem. The entire staff there is nice and friendly. If you are in search of a new vehicle, I would totally recommend Sands Chevy in Surprise. 100% customer satisfaction here!
jddep
1 de may. de 2014
Both David Gonzales andJosh Hill were very helpfull in our deal. I would recommend both of these gentlemen for has helpful and working for us.
AllenTerraB
22 de abr. de 2014
we bought a 2014 impalla and it was the absolute worst experience we have ever had buying a car, we had bought from sands before and thought this purchase would go smooth , boy were we wrong!! the first car had some water spots on the hood from transport and were told to bring it in so it could be buffed out , took the vehicle in and they looked at another issue with the car but forgot to do the water spots , we took the car back again for window tinting and the water spots, once again they forgot to buff the car , on the third trip in , mind you we haven't had the car for a week yet , they buff the paint and ruin the paint on the hood by burning through the clearcoat with the buffer. they then offer to repaint the hood which you then lose the factory paint warranty. after some arguing they decided to replace the car with a new one , we go in to redo the paperwork and pick up the new car and the numbers are different, we are told that they took 4 grand off the deal , when asked where it was taken off we were simply told , off the top . ok fine we sign the papers and take the new car home "again" after the fact we then find out that the 4 grand off the top was actually them just deleting the extended bumper to bumper warranty we had on the first deal , we were lied to time and time again and will never return.
2014c7
15 de abr. de 2014
Our ordering and purchase of a new 2014 Stringray could not of been any better. Kelly Styles is truly an exceptional sales professional. He kept us informed throughout the whole experience. The purchasing process was simple and easy, no hassles. A great vehicle at a reasonable price with a fair value for our trade in. Again, thank you Kelly and the crew at Sands Chevrolet Surprise.
donsr
7 de abr. de 2014
Thomas was great he made my experience very good would recomend him to anyone. very knowledgable and very helpful .THANKS Thomas the sale was very simple with him.
csduncan
27 de mar. de 2014
We purchased a new Chevrolet Silverado from Erwin Dacanay at Sands Chevrolet in Surprise. We were very happy with the friendliness of Erwin and his knowledge of the vehicle we were looking for. Customer service is a very important part of the buying experience and we could not be happier. The price was great and overall we would rate our buying experience with Sands Chevrolet and Erwin to be excellent. We could not be happier than we are with our new Silverado.
charlesjones319
24 de mar. de 2014
David was very helpful in helping our family find the perfect car to fit. He was supper knowledgeable about the vehicles promotions or anything that helped us land a great car. He took the time to entertain our children as we finished off the paperwork! David is awesome and Sand is as well this is our second car in 2 years we wouldn't go anywhere else! The Jones family
lostaero
22 de mar. de 2014
Our experience was one for the books! Antonio Rodriguez and David Gonzales made our truck buying experience a smooth and easy transaction. A strong handshake tells allot about an individuals honesty and these guys made us feel happy and 100% satisfied when we left with our new Chevy Silverado 3500 Truck! My wife and I felt comfortable every step of the way, without any pressure at all! And these days that just doesn't happen when buying a vehicle. The whole environment at Sands made this experience a memorable! Sands has an awesome Sales team and their service was incredible! We would highly recommend Sands Chevrolet in Surprise to anyone, just do your homework first and go in knowing what you what and what your spending limit is, they will help you find the best deal and vehicle!
Yreed60
18 de mar. de 2014
My husband and I recently made a purchase of a 2014 Chevy Traverse. We are very happy with our new car. We want to thank Joe for the outstanding customer service. We will recommend Sands Chevrolet to our friends and family.
Nikki car
18 de mar. de 2014
I had another great experience this is my second Chevy I've bought from sands in surprise. Tony Evasco was very friendly and professional, I felt like he really listened to what I wanted and did his best to give it to me! I will definitely come back to buy my third Chevy!
cjocko
14 de mar. de 2014
When I first arrived I recevied a friendly greeting and escorted inside and met DeShawn. He was very knowledgable and friendly. We test drove an Equinox. He then reviewed all of the vehicle information with me and answered all of my questions. I then met Rob who went into further detail. I was very pleased with my first visit to Sands. Two weeks later I returned and purchased a 2014 Equinox. I would highly recommend Sands, and these two excellent employees. I want to mention Ben, as well. He assisted with the sale and got the vehicle ready for me to drive off of the lot!
rshawcat
10 de mar. de 2014
Everyone I dealt with at Sands was professional, not pushy, really helpful and courteous and REAL people. I was treated with respect and it was fun and enjoyable.
mackenzier
10 de mar. de 2014
Me and my fiance decided we wanted a Camero we searched the website for a specific vehicle we were looking for and he found one listed online at Sand Chevrolet we decided we would go see if it was still there once we arrived we were greeted at the door by David Gonzales we told him what we wanted and it was listed online he look up the car but it had just been sold, David told us there were several new camero on the lot exactly the same as what we were looking for but new, He was helpful and got the paperwork started the process went very quickly nothing pushy finally a relaxing time to buy a car. I would recommend asking for David Gonzales and shopping at Sands Chevrolet.
bfeliz001
4 de mar. de 2014
David Gonzales was expectionally helpful and very informative towards helping me achieve my goal of purchasing a new car.I was very pleased with the service and attention I received. Everyone worked together to get the job done.
Fortbrown525
27 de feb. de 2014
We couldn't be more satisfied with the quality of service and attention we got at Sands Chevy in Surprise. We love our new Equinox and are telling all of our friends and family where to go the next time they need a car!
summerind2
23 de feb. de 2014
Finally a dealer and salesman that that takes the "pain" out of new car buying! My husband and I actually enjoyed the process, especially the price. Thomas Hughes couldn't have been more professional, friendly and knowledgeable. He had a wealth of information about all the vehicles we were considering; he really seems to enjoy what he is selling, which my husband, a true "car lover", appreciated. We will continue to recommend Sands Chevrolet and Thomas Hughes to friends (recently our friends bought two cars from Thomas.) Well done, Thomas!
PaulRenschen
21 de feb. de 2014
I travelled to Arizona from out of State to go to this dealership based on their inventory. Mike Wimberly took me right to the car I was looking for and gave me a thorough inspection of it. He explained the stringent criteria their dealership has for used car transactions and how they back-up a used car bought from them. Greg Coe assisted me with the paperwork and financial aspect of the purchase and was helpful, knowledgeable, and expedient. It was a no hassle experience all the way around and I love my new (used) car.
PagBenny
18 de feb. de 2014
Our experiences at Sands has always been a wonderful experience from purchase with David Gonzales to service with Matt Morzella. Thank you for hiring and maintaining this quality of employees. This review is not really user friendly.
sspence001
18 de feb. de 2014
I have to say I went in to Sands really not looking forward to going thru the typical car buying experience... But my experience was great, best one yet! There was no pressure, no run around with the prices (good cop/bad cop routine) - I told him what "I" wanted, how much I could afford monthly & what I would be able to put down and Joe really worked on meeting my requests.. He was patient with me in picking out just the right car - i went in with a certain car in mind, we test drove a few & I walked out happier with what i ended up getting than what i went in for. I would definitely refer Sands Chevy & Joe Tatman to friends!! Thank you all very much!!
DorrieLynn
16 de feb. de 2014
John Thomas & Joe Tatman both helped my dad and I. Joe was very friendly & professional. He was quick to get us the keys we needed to view the cars we wanted to see. He was able to inform us about the amenities each of the vehicles had - very informative. Eager to please without being self-effacing. The experience was overall very pleasing. Not like my past experiences in purchasing a car. Quick...painless....almost fun! Thanks to Joe for his help and his desire to put me into the car I wanted!
katie27
16 de feb. de 2014
Kyle is great and super helpful with the purchase of a vehicle. He's a great sales person and very polite as well as patient.
gr8mac14
14 de feb. de 2014
Great customer service, answered all questions and felt no pressure to buy during the entire process. Found just the right truck with the certain "bells and whistles" that were important to me. Shopped first day and left same day with truck that I love and feel proud to drive. Thanks for patience and taking the time to help me find the perfect truck!
dhpope93
13 de feb. de 2014
Made appointment for 10:30AM with Internet Sales Manager Joe Tatman. Courteous from the word 'go.' Wife had good 'first impression vibes' that lasted throughout the process. Listened to what we were looking for and didn't try to steer us to cars or features we didn't want/need. Informative during test drive up and down Loop 303. Negotiated a 'win-win' price and received a rate that met my pre-arranged financing. Wrapped up remainder of process (insurance verification, finance guy, car detailing, OnStar activation, car features) in time to pick up kids from school at 2:00 PM. Five Stars.
jparnell716
8 de dic. de 2013
My salesman, David Gonzales was very personable, knowledgeable of the features of the 2014 Silverado. He spent a lot of time on the lot to find the truck with the options that best suited my needs. Thomas was also very polite and honest. When I was ready to drive away in my new truck, he drove up in my old truck to give me a charm that I left hanging on my mirror that I had forgotten. This was my second purchase from Sands- Surprise, and would do business again!
azbowtie66
7 de dic. de 2013
Gary was very helpful and knowledgeable about the whole Chevy lineup. My car buying needs were met in an honest and clear manor. We discussed the difference between a new 2014 Equinox and the current 2013 "Manager Specials", which I ultimately decided on to purchase. Gary made the whole buying experience, as well as my trade - in, a smooth transition. To my surprise, Gary also informed me about obtaining custom leather seats through your service department. I am very pleased with the entire experience.
Lou162
4 de dic. de 2013
I bought my new Malibu LTZ in Oswego, New York at Burritt Chevrolet Motors. Now, I'm in Arizona for the winter months. I needed a Chevrolet dealer to service my Malibu. I made the choice to try Sands Chevrolet. It was a "Great Choice". My service advisor is Matt Morzella, who is very knowledgeable, polite, and easy to talk with. The waiting room and show room is always very clean and comfortable to relax in while my Malibu is being serviced. Would I recommend Sands Chevrolet? YES!!!!!!! Keep Up the Great Work, Harry D
Melissakayrn
25 de nov. de 2013
Erin Morgan was exceptional. She is knowledgable, efficient and cares about the overall experience. I had my two children with me during the car buying experience and they loved it. We purchased the vehicle right from inside the showcase and Erin had the vehicle driven out in front of them which they thought was exciting! She has a positive attitude and is always smiling. Employees were "high fiving" the kids and the overall atmosphere was bright and positive!
thespymaster
21 de nov. de 2013
Having moved to the Surprise, Arizona area last year, I have been using Sands Chevrolet in Surprise to service all my vehicles for the past 12 months and spent over $7500 on maintaining my GM vehicles at their dealership with no issues and have been completely satisfied with my Service Advisor "Oscar" , so Sands Chevrolet gain my trust and loyalty as a customer.So when we decided to purchased the new 2014 Corvette Stingray , we decided to let Sands Chevrolet get the business from us. We dealt with Chris Scott the "sales manger" on the Stingray. Two things that made us a little concerned about the Stingray purchase:1) Sands Chevrolet had a "market adjustment price of $10,000 2) Several scratches all over the Stingray Now, knowing the demand for the 3LT/Z51's were on constraint and would take 6-8 months to get one ordered the way we liked, we negotiated the "market adjustment" price to about half of what they were asking and completely satisfied with agreed price to purchaseNow in regards to the scratches, I was told was MINOR and that Chris Scott made the guarantee , that they would take it to their car detailer (on a flatbed) of choice in Scottsdale (az) and the scratches would be removed , that was no problems. So as stated above, since the service department of Sands Chevrolet gained my trust for the past 12 months, I figured the Sales Department would be good as well. I even text my service advisor "Oscar" and he informed me as well upfront about all the scrathes / damage via text and I told him about Chris Scott's guarantee! So we purchased the Stingray on a Saturday, with the understanding we were to bring it back the following Monday, since I was going to SEMA for a week, and would give Sands Chevrolet plenty of time to resolve the problem.Came back a week later to pick-up the Stingray and immediately can tell the Stingray is worse than at time of sale! Whomever Sands Chevrolet hired to detail the Stingray, obviously buffed to hard, as the clear is burnt on several spots on the Stingray and now the orange peel is very prominent and the paint runs are highly visible and most of the scratches are still their. And someone at Sands Chevrolet or the car detailer they hired put 25 miles of joy riding on the Stingray during this week and I was pissed as you have to break in these cars correct!! Then it was disclosed to me by the "Service Department" that the very same Stingray I purchased and was told the scratches were minor and would be fixed by Chris Scott at time of sale, was in fact already inspected by GM 1-2 weeks prior to my purchase for the body damage issues were already denied by GM, as GM found the culprit to be Sands Chevrolet. Chris Scott was not their the day I picked up the Stingray, so I returned the next day , and asked him what he planned to do about fixing the issues and his only reply to me was " Your issues have been annotated" and I asked him WTF does that mean and proceeded to walk off!BOTTOM LINE: I WOULD NOT DO BUSINESS WITH SANDS CHEVROLET period!
kmongeon
29 de oct. de 2013
I was really impressed with the service of david. He was very honest and straight forward. He went over everything on my car and wanted to teach me all the new technolgy on my car even after I bought it. All in all he waa a great salesman.
GlennC72014
25 de oct. de 2013
CUSTOMER SERVICE! A dealership that stands by their commitments and delivers! Erin Morgan was OUTSTANDING, I placed my order for a C7 back in May......Erin provided status updates throughout the process of Special order, factory build schedule, and delivery process. What a Great experience this has been for me! Thank You so much Erin and all the Team at Sands Chevrolet!
Chris1755
20 de oct. de 2013
Just went to see what Sands had to offer as far as used Cruzes Ben was the first person to approach us on the lot, not aggressive just in a friendly professional manner. He was never aggressive or pushy which would have made me get in my vehicle and leave, he was very helpful and even though we were interested in a Cruze he showed us other vehicles in a comparison. From his first hand shake till his last very friendly professional young man. Thanks to Ben and his boss I am today driving a Cruze with a payment that I can afford. We will deffenatly be going back when we look again.....well done Ben!!!!!!!
wiffle
16 de oct. de 2013
I have dealt with many sales people in my life and of them all Kelly Styles was the most friendly and not pushy at all. 100% professional!! Sands has the best staff out of any dealership I visited. I even told them a year earlier that I was going to buy from sands Chevrolet no matter what! I will be back again to see Kelly on my next purchase.
RoccoFamily
16 de oct. de 2013
The first time we met Erin was last year when we bought our 2012 Sonic. She was AWESOME , a week later we took our son down to get him a vehicle. Erin was so great, she was patient and listened to our son and helped him thru his first buying experience, she explained how the process would work she didn't try to sell him a new vehicle she suggested to him to buy a good used for his first vehicle so that he could build his credit and still get a good vehicle that wouldn't break his bank account. Now truthfully how many sales people would do this? NOT push a 30K Silverado to a 20 year old home on leave from the Navy.Today we went back to Sands to see Erin, we needed another vehicle, our 2002 Caviler is on its last leg. Once again Erin didn't disappoint she asked what WE were interested in new or used, price range, color, she wanted to know what WE wanted not what she could sell. We did buy a 2011 Malibu. absolutely gorgeous car, midnight blue. Beautiful. Because of you I have no problems telling friends, family and co-workers go to Sands in Surprise and see Erin, she will treat you right, she will do everything in her power to get you what YOU want.Great job again Erin!
WSSIX4
12 de oct. de 2013
Sales staff was friendly, but I did not like the fact that i had to speak to 5 different people when we were trying to agree on a Final sale price. Too much haggling involved on value for my trade. I still feel like i overpaid but i guess thats what car buying is all about. If it wasnt for David Gonzales courtesy and integrity I would have left. David is an asset to Sands and would recommend him as the Sales man to deal with.
Kbrenn4
3 de oct. de 2013
My husband and I highly recommend Sands Chevrolet, Surprise! If you want top notch Customer Service, and Sales Professionals who generally care about the customer then go see Steve Shimp or Kelly Styles! We are extremely pleased!!!
LittleJK
1 de oct. de 2013
Our purchases were above expectations. My husband and I actually bought two vehicles from David and we are very happy with our new truck and car. This was my first time meeting David but my husband has purchased from him in the past. He is the only person my husband will buy a car from and now I understand why. David is a very kind, upfront and honest person to work with.
dlsedlowsr
27 de sep. de 2013
Cyrus Moore goes above and beyond each time I come in for service!! It doesn't matter if I bring my new car in for service or the older one with an oil change coupon. He was even able to get me an overnight loaner when he didn't have to give me one!!!! When and if I buy another new car or need service on one of my older ones you can believe I will be going to Sands Chevrolet in Surprise AZ. Keep up the fantastic customer service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
cbeck35
23 de sep. de 2013
Erwin went above and beyond to help get me purchase my new vehicle and retore my credit. Erwin and The Sands team did an excellent job in placing me in my new vehicle. Always professional and courteous.
drc123
22 de sep. de 2013
Experience from start to finish was enjoyable. People were friendly and price was reasonable.A few minor sales tactics but overall honest and straight forward communications.
wncherps
15 de sep. de 2013
Our experience with Sands Chevrolet was a good one. They seemed very eager to earn our business, and meet the terms that we needed to have met. David Gonzales was a pleasure to work with, and we look forward to bringing our business back to them in the future.
saman1ha
13 de sep. de 2013
Hi my name is Lupe, My experience at the surprise sand chevrolet was wonderful.Erin Morgan, made it her misson for my husband and I to drive outof the lot with a brand new 2014 chevy spark love my car will recommendFriends and family to go there and buy a car everyone very friemdly.When you drive up they are outside ready to assist . Thanks, Lupe Lopez
Ryanalene
12 de sep. de 2013
I was in need of a new vehicle and through a referral went to Sands. David Gonzales was incredibly helpful and friendly. He had a can do attitude that I appreciated and stuck with me until we found what I was looking for. The price was a bit higher than what I wanted but after weighing my options I felt very comfortable with my purchase. That comfortability was very important to me as buying a brand new car is a big step. I ended up with a quality vehicle at a price I can afford. David made what could have been a very stressful and difficult process smooth and enjoyable. I enjoyed the experiene so much I took my mom to buy a car there as well.
spstratford
12 de sep. de 2013
The reason why I have give the above rating is as follows:We recently purchased a 2013 Chevrolet Silverado. This is the second vehicle David Gonzales helped us with and the 5th vehicle purchased at Sands Chevrolet. His knowledge and customer service is exceptional. I would also like to mention Sam who works in the service dept. He gives us great advice when it comes to servicing our vehicles. I cannot imagine doing business with any other dealer for either new vehicle sales or service.
denishoes21
6 de sep. de 2013
David Gonzales was excellent, worked out a great deal! This is the second car I purchased from David and I will purchase more from him in the future. I am happy overall with the experience.
Advant-Edge
4 de sep. de 2013
I would recommend Erin Morgan to anyone looking for a any car or truck. She was not pushy and listened to what I wanted and did not push me for what she wanted me to buy. I love the new tahoe and her finance guy Cody was awesome as well. I will also buy from her again for my continued business needs.
bafrench
2 de sep. de 2013
I worked with Joe and his manager Rob. I was moving back to the states after living in Mexico for a year. I got to AZ on Friday afternoon. I had to get moved into my new place and buy a car before starting a new job on Monday. I was a little stressed to say least. I contact Rob and he set up an appointment for me to meet with Joe. When I got to the dealership everyone was super friendly. This was the quickest, easiest and most enjoyable car buying experience I have ever had. Thanks guys. I love my new car!
latina1620
31 de ago. de 2013
I came in to purchase a Chevy that I had seen on their website. Ryan was the first to greet us and was very friendly. He took care of us and even got us lunch. He made this experience the best we have ever had. He also had a great sense of humor. I am so happy we came here and that we had Ryan as our sales rep. Thank you Ryan.
marylin121
30 de ago. de 2013
I went to Sands after totaling my vehicle and ryan jones was able to put me in a 2013 sonic which I am very happy with. he was able to meet my needs and I am very satisfied with the customer service!
rmadrid2
26 de ago. de 2013
David was awesome I will recommend this guy and dealership to anyone looking to buy a new or used vehicle went above and beyond. Thanks David!
PabloSolano
25 de ago. de 2013
I had an amazing experience buying my 2014 Impala!!! Erin Morgan was very polite and eager to help, the management team at Sands are very dedicated, they worked with me directly to help me buy my new Impala. They discussed the numbers and made sure I understood what was going on. Erin Morgan provided excellent customer service, she went above and beyond answering all the questions and concerns that I had. At the end of the day, I left happy with my new Impala!!! I had an amazing first time car buying experience. Thank you Erin Morgan!!!
cc2142
25 de ago. de 2013
Outstanding Chevrolet dealership. I have recommended Sands Chevrolet multiple times and continue to do so. David Gonzales is absolutely the greatest in my book. I have recommended him to my friends and family for new vehicle purchases and he always performs professionally and courteously. He has personally went out of his way to make things happen and has always listened to what I have, and friends have, to say. Outstanding service from both David and Sands Chevrolet.
rover1newton
24 de ago. de 2013
David is very friendly and courtious. I have bought 4 cars from him and I wouldn't even think about talking to another salesman. I'm sure all are just as friendly and knolegable, but if its not broke why fix it... Thanks David!
Mrsvans2008
23 de ago. de 2013
Overall great experience, very informative. Would recommend to friends and family. Did not feel like a normal car purchase experience, was very relaxed and no pressure at all.
2312Jennifer
21 de ago. de 2013
Had to go back in to pick up a part from the car that we had forgotten on the first visit and thought it would be a pain, nope thanks to Ryan it was so easy. Thanks Ryan!
thatgirls11
20 de ago. de 2013
David was an excellent salesman. He provided good customer service. He explained the options on the vehicle we selected to help us make our decision to purchase the vehicle. He completed his follow up with us. The service department was also very effecient and friendly.
hotcub8301
20 de ago. de 2013
I'm a first time buyer and they made me feel comfortable and understood what I was asking for. I would recommend this place to my friends and family
dorinaduarte
20 de ago. de 2013
Great hardworking professionals! They do their best to help. Their families are lucky to have them, and I was lucky to have them help me.
kenneyunderwood
20 de ago. de 2013
We have recently bought a few chevy trucks along with a few othet vihicles yhrough these guys and they have always came through and met our needs..we have recomended these guys to a few of our friends a family members and would always return to them for possible feature purchases
CWO_Gonzales
19 de ago. de 2013
The wife and I have bought three new cars from David in the last year. Each time, he has always been professional and courteous. He always listened to our needs and never tried to up-sell us or push a vehicle we were not interested in. Both times when I purchased new trucks, he actually had to travel to Blythe and Mesa to bring back the vehicle I was looking for. The third time, I called ahead of time and he had the vehicle my wife was interested in waiting for us. When it came to the final sale, he was not pushy and most of the final negotiating was done with the sales manager. The next time Im in the market for a new car, I will definitely be coming back to see David.
Rubenlic
19 de ago. de 2013
My experience with Sands Chevrolet and David Gonzales as my sales person has been great. I been working with David for the last 3 year's and my family and I are the proud owners of our 3rd vehicle from Sands. David was our sales person for our first and third vehicle and he was of great help throughout the pain free process. David has great knowledge on the vehicles and on the process of how to maintain the customer happy and at ease during the purchase. I recommend David Gonzales to any one that is looking to buy a Chevrolet from Sands.
lunatiksnd
15 de ago. de 2013
David and Dylan provided me with excelent customer service I highly recommend them. They worked with me on giving me the best deal. I've bought 2 cars from them and will definately go back to them when I need another
jonesl1
15 de ago. de 2013
Our experience was perfect! David Gonzales made our car buying experience a memorable one! He has great customer service and made our purchase 100% satisfaction. I would highly recommend him! The finance guy Rich, he was fast, quick and very kind! Hes another one to ask for, if thats a choice! My husband and I have never experienced such kindness, realness and just making us comfortable every step of the way, without any pressure at all! Thats not the norm! I have been to other dealerships where they make you feel like your in an assembly line. Sands gave us a sense of, as if we were family, they took care of us! Sands has an awesome group! I can say the service was incredible! I would recommened Sands Chevrolet in Surprise to anyone, ask for David Gonzales!
tsalzler
14 de ago. de 2013
I had a very positive experience in working with several folks at the Dealership. Jenelle Devore was outstanding in her professionalism. She quickly helped me resolve a few concerns from my purchase. I am confident, that she had my interest in mind. She did her best to insure I had a great purchase. Also, Kyle Verdino went above and beyond when he delivered my new truck. He spent time helping me set up my OnStar subscription and took the time to provide me with several helpful hints for my new truck. I was impressed with his attention to detail and knowledge of the product. Thanks to these two employees, I would recommend this dealership to my friends and family!!!
tg7391
12 de ago. de 2013
Great service and great people. I had a really good experience buying my car. Will be buying from them from now on, and will recommend friends and family.
annsirochman
10 de ago. de 2013
My husband and I had a wonderful experience buying our 2013 Equinox thanks to our salesman Gary Springer. My husband is usually very impatient when it comes to buying cars and was very impressed with how quick and easy it was. Gary was very helpful in working with the finance department on trading in our 09 Impala (that we still owed a great deal on) and lowered our interest rate 15%!!! We will be recommending Gary to all our friends and family and hope to do business with Sands in the future.
deelouie
10 de ago. de 2013
I would recommend Sands Chevrolet and the great sales people that they have there especially Gary Springer. Gary Springer showed great customer service. He helped me when I thought there was no where else to go. He showed care and compassion for my needs and helped me get what I wanted and what I could afford. He was not pushy, nor did I feel like he was just there to make a buck. Thanks Gary and Sands
realitysuucks
8 de ago. de 2013
My experience with Gary Springer at Sands Surprise was excellent. After going to NUMEROUS dealers and being turned away, he worked hard to get me a great deal! I traded in a 2012 Sonic Hatchback to upgrade to a 2013 sedan. I cannot express just how truly happy I am with the sales and the car!! I would highly recommend Gary and Sands!
KennyA21
7 de ago. de 2013
My experience with the dealership was great from start to finish. Erin Morgan was great to work with. She really made it an easy process. We were able to get most of the work done over the phone/emails which made for a quick and easy process once I finally was able to make it into the dealership. They were able to give me what I was asking for my trade in and got my payments right where I needed them to be. I will definately be coming back to Erin and Sands for any future car buying or vehicle service needs.
kaminskakris
6 de ago. de 2013
Very friendly service. Knowledgeable and helpful. The one thing I hate at dealerships is when they try and sell me something I do not want. Dylan listened to me and did not bother to try and sell me something I had no interest in, he just dealt with MY needs and not the dealership needs. V positive experience.
Nicki86
6 de ago. de 2013
We originally came in looking for a used car but we are SO increadibly happy with the 2013 Chevy Cruze we went home with. It's an awesome car and the people who helped us were great. We were burned on dealerships before and I have to be honest we went in jaded. Any new car we buy will be from Erin if possible we loved her she was so helpful and polite she made you feel welcome and comfortable. Thank you so very much for getting us the car and experience we needed. also DONT EVER LET ERIN GO!!! :) she is an amazing asset for the Chevrolet team!
stephenb3398
4 de ago. de 2013
Kat was very helpful in choosing my vehicle. She was kind and courteous and knows her stuff. I will recommend Kat and this dealership to all of my friends and associates.
denareese
31 de jul. de 2013
The Sands Crew was amazing, ALWAYS wanted us to be happy and did everything they possibly could to help us after we bought a new 2013 cruze that was an UNSAFE electrical LEMON. These guys were amazing I would refer any chevy lover to sands in surprise AZ. GM should really give this team many props for their efforts.... I wish GM would have been a little easier to work with... MANY thanks go to Vincent, JOE T, and the finance team at surprise sands D. Reese
SNGOOSIC01
31 de jul. de 2013
Ryan realy cared and listened to what we were looking for and respected our budget. Very friendly and professional ! I would suggest any family member or friend see Ryan for their vehicle needs.
N6jvbjg
30 de jul. de 2013
Absolutely one of the nicest and knowledgeable (in her field) people I have met in a long time. Very kind and complete in explaining workings of the car.
dothull
30 de jul. de 2013
Dylan Gonzalez was very knowledgeable about the vehicle we were interested in and helped us to obtain the best trade-in and payments for the new Chevy that was within our budget. Sands' employees are all courteous and professional. Janelle was also very helpful with the IT features on the vehicle.
ROYSTAX
29 de jul. de 2013
I WAS TREATED REAL WELL AND ALL QUESTIONS WERE ANSWERED I WAS TREATED WITH RESPECT AND BRANDON SEEMED TO HAVE THE KNOWLEDGE TO ANSWER ALL MY QUESTIONS ROY A REGO
CutieCahill
29 de jul. de 2013
Shawn did a great job helping out me and my family find the right car. We are very picky and also want a good deal, with Shawn's help we were able to find the perfect vehicle and stay in budget! Thanks Shawn!
sasi76
27 de jul. de 2013
I was extremely pleased with my experience at Sands Chevrolet - Surprise. The auto sales rep who assisted me from start to finish, Gary Springer, was both knowledgeable and professional. Out of all of my auto purchasing experiences, this has been the best (by far!). All of the staff that I encountered, were courteous and helpful. I originally came in for a scheduled oil change and inspection on my 2008 Impala... and drove away in a brand new 2014 Impala!! This was totally unexpected. But due to the hard work of their sales and financing staff, I was able to trade in my 2008 Impala and upgrade to 2014... all at terms that worked for me and my budget! I am beyond impressed with my experience, and most definitely will refer as many people as I can. I know that I am a "tough customer", I know exactly what I want and at what price I can afford. I never felt pressured or like I was being "taken for a ride". As a single female, I felt completely respected and never felt as if I was being taken advantage of. Thank you Gary Springer, you are appreciated! Keep up the great work, you are excellent at what you do! Also, thanks to the wonderful finance manager, who took the time to break down each and every aspect of the financing process and warranties available to me. I never felt rushed and was completely at ease when the deal was complete. Thank you Sands Chevy - Surprise!
Lancer8503
26 de jul. de 2013
Erwin was a great help, he definitely addressed ALL my concerns I had while looking for a new truck, after going to multiple dealers in one day! Erwin got me into the vehicle I wanted, and most important it fit my budget. I will be recommending Sands in Surprise to family and friends!! Over all COMPLETELY Satisfied! Happy driving my new truck! Thanks Again Erwin
Mystic9312
24 de jul. de 2013
Just bought a new 2014 Chevy Spark and could not be happier! Eric was very courteous and professional and made the process of buying a new car easy when normally it can be stressful. Great customer service, too!
jillmthomsen
24 de jul. de 2013
If you want to buy a vehicle ask for Eric Quiglely! He is friendly, professional and easy going and will work hard to meet your expectations. He took me around and showed me different vehicles and helped negotiate a price that would work for us. After having a terrible experience at Midway Chevrolet it was nice to come to Sands and have my faith renewed in their service. Eric went out of his way to help us and the other staff at the dealership are also friendly and helpful to make sure everything is done right.
allymain
23 de jul. de 2013
I came in looking for a used car and the gentlemen that was helping us was very friendly! He knew exactly what he was doing and was very helpful.I will deff refer people your way!
74novacustom
22 de jul. de 2013
Great experience, Very helpful through the entire process. Showed me many options even ended up with a better car than i intended on buying all while keeping my payment the same. Thomas Hughes was very Friendly and helpful. I will be sending my sister down soon and anybody i know looking straight to Thomas. Ill be back for sure.
APPALLEDMOTHER
20 de jul. de 2013
WENT TO SANDS ON 7/18/2013 WITH CHILDREN CONSIDERED BUYING NEW CRUZE FOR 17 YR OLD SON.I WAS WITH HIM AND MY TWO 13 YR OLD TWIN DAUGHTERS . WE HAD JUST PULLED IN AND STEPPED OUT TO LOOK WHEN MY DAUGHTER SAID "LOOK MOM" AND OVER IN FRONT OF ALLSTATE OFFICE STOOD A TALL BLONDE WITH ALLSTATE SHIRT AND GRAY PANTS MAKING LEWD INAPPROPRIATE MOVEMENTS OF A SEXUAL NATURE TOWARDS A SALESMAN THAT WAS ABOUT 40 FT FROM US UN A DIFFERENT ROW OF CARS. GYRATING HER HIPS AND TOUCHING HER OWN BREASTS. I GOT SO UPSET I JUST PUT MY CHILDREN BACK IN CAR AND LEFT.. DID NOT EVEN GET TO SPEAK WITH A SALESPERSON.. I WILL NEVER RETURN OR RECOMMEND A PLACE THAT ALLOWS THAT BEHAVIOR AGAIN...
KFaso
14 de jul. de 2013
This was the absolute BEST car buying experience I have ever had. Everyone was knowledgeable, friendly, extremely helpful, and took care of me. I have, and will continue to recommend Sands Chevrolet to anyone I know looking to buy a car.
ericmilleraz
13 de jul. de 2013
Got a call yesterday. "Come on in we can upgrade your car and keep you at the same payment." I told him what my payment was he said "No problem it won't go up and you will get a new car." Wasted 3 hours there and they told me that the car I bought from them 11mos. ago is upside down by 7500. Told them So you ripped me off 11mos age then and was told "Well I wasnt here then so I don't know what to tell ya. If you tell someone you can keep there payment the same with nothing down you should honor your words. Shame on you Sands remember YOU called me.
patti128
12 de jul. de 2013
Mark Augustyniak was very helpful. I will recommend the dealership as well as the salesman. It is not easy to find a place where you feel like the salesman is on your side, and I found it here.
wambos
11 de jul. de 2013
Erin Morgan is "can do" person. She listened to what I needed, what I wished to spend, and we worked together to make it work. Before leaving the dealership, I specifically asked her some of her business cards so that I can share them with friends who may need assistance in purchasing a vehicle. Overall, it was a quality experience and I will most certainly be using her again in the future for any transportation needs that may arise. Thanks, Erin and Sands!
Juliana21
10 de jul. de 2013
When purchasing my first new car I was given quality insurance, respect, and wonderful customer service in the process of finding and purchasing. & now even after the sale. making sure I'm still the up most satisfied.
Whittr123
9 de jul. de 2013
My experience with Mr.Hughes was perfect, he helped me find an affordable car that I actually want to purchase. He was very informative and very kind, I will definitely be telling others about this dealership and this associate.
marcym72
9 de jul. de 2013
Erwin was great. He really helped me get the car I wanted and helped me through getting it all set up. Great dealership to work with.
fabsreview
9 de jul. de 2013
I used Sands Chevrolet in Surprise twice now and purchased three vehicles total new and used! It has always been a good experience. Nathan was very patient and the service was outstanding! Thanks Nathan for your patience and great service!
shannie100
7 de jul. de 2013
I have purchased 2 cars within the last year, and have had nothing but friendly salesman....very quick process...in and out! The service department is excellent too!!! If you are in the business of purchasing a new car ask for Adam or John...they will hook you up with what you are looking for while giving you plenty of options! Highly Recommended!!!!
juanquijas65
7 de jul. de 2013
I was reffered to Thomas by family he is the Best this company has to offer Awesome service. Ask for Thomas Hughes at this sandschevrolet
RenaB
6 de jul. de 2013
I received a letter from Sands that they may be able to reduce the current interest rate on the 2006 Chevy Malibu I purchased used from them in 2011, so I made an appointment and dealt with Joe Tatman. Sure enough, my interest rate was cut in half and I drove off in a 2013 Chevy Cruze. Joe was great! I was back in for my window tint by the end of the week and dealt with Jordan in service. He was very nice and even had the nitrogen put in my tires after the tint was done although I wasn't in for my "pit stop". I really appreciated the extra miles they've gone for me. While the tint was being done, Emily Moore came by to introduce herself and go over the "pit stop" details and that she would be contacting me in a few weeks to get that set up. As with everyone else I've dealt with at Sands Surprise, Emily was very nice, personable and took the time to explain things and didn't make me feel like I was being rushed or wasting anyone's time.Joe Tatman also made time to sit down with me again while I was there to see about getting something used for my daughter. We made an appointment for later in the evening when she got off work and said they'd stay late to accommodate us. 10pm that night, my daughter drove off in her first purchased vehicle, a 2008 Chevy Mailbu. Marcus in finance didn't grumble a bit having to stay so late to get my daughter's paperwork done and signed. As with everyone else I've dealt with, he was very nice to us and didn't give the attitude of being "put out" for having to stay so late.All in all, I've spent quite a bit time at Sands Surprise recently and at no time has anyone made me feel like "You're here again?" They are all nice, professional and do their best to accommodate you in whatever capacity they can.I highly recommend this dealership on all levels and will be back when it's time to get another vehicle!
mbrian
5 de jul. de 2013
DeShawn is a great salesman he seemed very professional and he knew what he was talking about he wasnt pushy at all and provided excellent service!
BillMadewell
1 de jul. de 2013
I have been to many dealership and have had my fair share of bad experiences; because of this I am usually very pessimistic about the whole process. With that being said, I had a chance to work with Bonnie Pinnell and I have to say it was the best experience I have EVER had! She was extremely attentive to what I and let me say that again what I wanted, She did not attempt to get me to go out of my budget range or try and show me a car that was more expensive than what I was looking for. At one point I was very wishy washy about two cars I had driven and with that she stopped the paperwork and allowed me as long as I needed to make sure I was making the right decision.I will definitely be back in 3 years when it is time for me to get a new car, I just hope that Bonnie is there still.-Bill Madewell
james1300
1 de jul. de 2013
The service i received was outstanding. the employee greeted me and a nice fashionable, and professional manner. He was able, and well knowledgeable in getting me in the right vehicle. I am very pleased and will recommend this dealership, and it's employees.
Asweet45
1 de jul. de 2013
The sales team was very nice and went out of there way to meet my needs. They explained things in a way I understood and I had a great experience and got a great used car!! I would highly recommend them to my friends and family.
Cfl
30 de jun. de 2013
Erin was perfect very knowledgable she really impressed me with the vast info on my link great experience best sale person EVER! I'd recommend everyone I know to Erin she has the personality very professional and was able to answer every question we had thanks for your help
Laurenkay007
30 de jun. de 2013
My husband and I went in the dealership, looking for a car after leaving another dealership that was unable to meet our needs, and price point. After working with Ryan Jones, he was able to not only get us into a great car, but also keep it right in our payment range. He was very outgoing, personable, and knowledgeable. I will highly recommend him to my friends and family. Lauren
tulsguy
30 de jun. de 2013
excellent service, all questions answered, went above and beyond what I expected, very knowledgeable about all products, extremely excited with her job, and always smiling. Would buy from her again.
kawehi911
30 de jun. de 2013
We went to Sands Chevrolet Surprise after having a bad experience at Gates Chevrolet in avondale 2 hours earlier. We were greeted by Sean Nagler who gave us a tour of Sands Chevy and gave us their history as well as showing off there collection of old classics. This was the first time ever in dealing with a car dealership that they put you first instead of getting straight to the "car sales pitch". He made us feel comfortable and made the experience very friendly and personal. This dealership will be my go to car dealer for me and all my family and friends now. I extremely highly recommend them. We have owned many car brands and this experience left us with a great lasting impression.
seidler
30 de jun. de 2013
I purchased a new Traverse. As with any vehicles today there are many choices for the customer, but after reviewing all the choices I decided on the Chevy Traverse. My experience with the Sands sales personnel was very good. Ryan was very friendly, he listen to and answered my questions. I could tell he really liked what he was doing and treated me with respect as a person and as valued customer, Well done young man!!
tonyalee
30 de jun. de 2013
i had the best experience when dealing with erin morgan, she was able to get me into a FANTASTIC car, i was constantly driving junk cars, and got real tired of that so for my 50th birthday i decided to see about financing something, i didnt think my credit would allow me to do it, but erin was fantastic, she got me into a real nice little ford zx2, and i love it, because of her, my daughter was able to follow her dreams of attending NAU, and have been able to move her to flagstaff into her own apt....... the best part of that is i now have a place to go to get away from the heat in glendale...................without our car none of this would have been possibly, i thank erin with all my heart. shes the best and i look forward to dealing with her again in the future.
terisellsaz
30 de jun. de 2013
Sands Chevrolet in Surprise is awesome and my sales person Ken Johnson is the best! Ken was very helpful in helping me find just the "right" Malibu! He is very knowledgeable and absolutely knows his product! In my case he also had to be very patient, which he was! I would definitely recommend Sands Chevrolet Surprise and especially Ken Johnson!
Kazar1000
29 de jun. de 2013
Just an all around pleasant experience. Ken is a great great guy! They took good care of me and got me into a fantastic car!
mgrose
28 de jun. de 2013
My husband brought me in to sands to look at a camaro for my 50th birthday present. Long story short we met with a wonderful salesman named Ryan Jonesand he put us in a great new camaro at a great price!
Gorgen3
28 de jun. de 2013
Came in looking for a dodge ram to replace the one that was involved in a wreck last week. Ended up finding a used one on the lot that met my wife and my needs. The salesman Ryan Jones helped us out and what a great experience it was. He was really friendly and said he is new to the car business. His manager Joe helped us to make a deal and keep everything as smooth and painless as possible. Thank you guys for having such great employees!!!
2013happy2013
27 de jun. de 2013
Ken Johnson is the most kindest salesman we ever met. He goes above and beyond his duties.He brought several cars for us to test drive and he wanted to make sure of the one we picked was the one we really were happy with.Ken bought food for my diabetic husband,and he always made sure we were comfortable. He stayed with me the whole time when he signed me up for onstar. We feel really blessed to have met Ken and have him as our salesman. Thankyou Susan Parker
1972marine1065
25 de jun. de 2013
First of all my wife and I would like to thank Ken Johnson for going above and beyond to get us in a new car at something we could afford. Now as for the customer service, lets talk about that for a second. The Sand Chevrolet dealer in Surprise was one of the best experiences that we have had ever in buying a car, and actually this was the second car we bought from Sands. Our first car was a Chevy Blazer, and then this one the Chevy Sonic. Both visits were great but this one was the best because we never thought that we would ever own a NEW Chevy again. The price of the car we bought was great, the payments were only $ 5.00 more then the first car we bought and that one was a used one, and we didn't even have a trade-in and the price was still great. The friendliness was out of this world, everyone we talked to or that talked to us while we were waiting was great. Everyone there made you feel good about being there, it was like talking to family. We have been passing the word about Sands, that if they needed a car all they would have to do is go to Sands in Surprise and ask for Ken Johnson and he can work wonders for you. You know overall, Sands in Surprise is the best dealership that we have ever been to and we have been to a lot looking for a car or SUV and Sands was the only one that went above what we had expected and gave us a deal well beyond any thing we had dreamed of. Now as for Ken Johnson, I'm not sure what I can say no just kidding there's a lot to say about Ken. He's one of the most friendly sales person we have ever meet, he went out of his way to get us a great deal on a NEW car. He showed us a lot of other cars and SUV s, new and used. Then even with not so good credit Ken showed us how we could get a new car that would help us stay within our budget and establish our good payment record again because of low payments. We thought that was great because other dealerships we went to didn't really concern them self's with our needs and concerns, they just wanted to put us in a car and didn't care if we lost it later down the road or not. Ken did care and we thank him for that. We just hope Ken doesn't retire to soon, my son said he wants to buy from Ken as well. Thanks Ken for a great time and deal. LaRoy & Dee PS. Please tell all of the people that worked with Ken on making this deal possible thanks.
scarr01
25 de jun. de 2013
I have had many experiences with dealerships over the years but this has by far been the best experience ever. Erin was accommodating, knowledgeable, friendly. I advised what I was looking for and what I knew I could do and she made it work with very little hassle on my part. I would recommend this dealership to anyone and definitely ask for Erin if you want exceptional customer service!Sharon Stribling
Rbecke8
25 de jun. de 2013
We recently purchased a new vehicle at Sands in Surprise and Erin Morgan was our sales rep. She was knowledgeable and a true professional. She found discounts that we were eligible for that we were unaware of, and answered all our questions.She was upbeat a pleasure to work with. I will recommend her to all my family and friends. Thanks Erin for all your help.
barnesru
25 de jun. de 2013
From the moment I meet Erin it was like working with a family member. She welcomed my entire family in and worked deals that were amazing. I would never go to another dealership as long as she works for Sands.
covll75
24 de jun. de 2013
I have been dealing with Sands Chevrolet since they opened in Surprise.My visits to Sands... from the time I walked in the door to the time I left I was treated as a family member. Ken Johnson did everything he could to make my buy the best that was available.Don't hesitate to visit Ken for a great deal like I did.
djdude1327
23 de jun. de 2013
My wife and I have bought, between us, four new cars, from Sands Chevrolet of Surprise. The most recent sales professional we dealt with was Ken Johnson. Mr Johnson is a very knowledgeable, amiable and professional employee. He went out of his way, to insure both my wife and I were happy with our auto purchases. I would be remiss, however, if I were to leave out Santana. We have been customers of his since he has worked in the Sands Finance Department. We are aware that he has moved on to the Kia dealership, and we will sorely miss him. One other employee, Vince (can't remember his last name), has also been incredibly helpful, efficient and friendly, and he, too, made certain we were happy with our purchases. We can't say enough about this dealership and its professionals. We highly recommend it to our friends, relatives and acquaintances.
KGPearson
22 de jun. de 2013
Thank you Sands Chevrolet for making the buying experience a stress free one. It was a pleasure doing business with Ken. I will buy another vehicle there when its time for a new one.
gardunio
22 de jun. de 2013
i nrecently purchaced a vehicle from sands chevrolet surprise.my sales man was johnathon moore.i had the most relaxed time during my purchase than i ever had before no pressure relaxed feeling great guy who will go that x tra mile for you again thanks alot johnathon i will look you up on my next purchased signed jack g
drurochelle
21 de jun. de 2013
Jonathan was very attentive, friendly, and willing to help. I liked his relaxed attitude and non-aggressive sales techniques. Salesmen who are pushy, tend to drive my business elsewhere. Jonathan even drove the car I was interested in to my house so I could consider it during my work week. This was above and beyond what I would expect, and very considerate. No complaints here!Thanks so much!Dru
melissamcdowell
18 de jun. de 2013
Erin Morgan is the best!!! She made my buying experience easy and stress free, I will refer her to any and everyone i know. She isprofessional and very knowledgeable about every product she sells. I wouldn't go anywhere else to buy a vehicle. Sands is very lucky to have her and Sands is a great dealership. I'm a happy , happy girl!!!!Redhead #3
Nickv09
5 de jun. de 2013
Salesman was excellent and worked for us to get a goo deal. The finance guy was very rude and would not answer questions I asked him. I purchased because I was already there 3 hours and I liked the salesman and car. I then got a follow up email from "manager" who never responded. Would not recommend
shygrl
31 de may. de 2013
My experience with Erin Morgan was great!!!!!!!!!. I worked with her before on buying my first car, than came back to her again and as expected she delivered excellent service with me.She listened to what I wanted and was looking for and came up with new car that I love. She made sure I was satisfied and not rushed or pushed into the vehicles she was showing me.She stood by me through everything not once being pushy.Thank you again Erin
mdc7053
25 de may. de 2013
Waited and hour to see a vehicle that had been advertised for a month, and was told was there when we called before driving to dealership, that was not there. Waste of time getting the "it must be in reconditioning" story once we arrived for 30 minutes, then we were turned over to another sales person. The new sales manager started all over again......bottom line don't waste your or your families time with these folks.
bugdude1
25 de may. de 2013
I would not tell anybody to go there.i bought a 2005 suv the price was ok,but I was told one monthly payment and by the time I signed it was bigger.they told me that they were going to get my payments lowered and I would come in the next day to sign.well the next day the payments grew by about 75 dollars.i told them I could not afford that but to late.i had already signed the papers . they did give me a free key chain so I should be happy. I would not go back there and I will get the word out. dkhunt1atcox.net
Jarett
19 de may. de 2013
Erin was by far the best salesperson I have experienced. I went to four Chevy dealers looking for "The Vehicle", Erin was the ONLY one who actually listened to what I was looking for. The others wanted to tell me their life stories and not sell me a car! I am recommending herto all my friends! Oh, I was out with my wife on her birthday dinner and we were discussing the potential new Traverse. I called Erin at 7:30 pm on a Friday, she answered the phone and our questions! 15 hours later, we were signing for a new car!
newstart
17 de may. de 2013
I came in to Sands with my research in hand ready for a big fight, to make sure I got the best deal. Well, there was no fight. Erin was great making sure I got everything I needed and wanted in a car and then some. She was willing to get me into a new Equinox. I have to say I have never felt more comfortable with a sales person than I did with Erin. I have already recommended her to a couple of people. Thank you Erin for helping me get into a new car to start this new chapter in my life.
tinavandyke68
13 de may. de 2013
Just wanted to say thank you to Erin Morgan and Sands in Surprise for a great car buying experience. We did our homework before the trip to the dealership and I am sure that shave off some time. I contacted Erin through the Internet sales that Sands offers and she worked with me through the day before my husband and I went to the dealership. Erin made our experience fun and stress free. I applaud Erin for her kind, and hands on approach. I even asked her if she felt like she was family by the end of the purchase. We will definitely contact Erin at Sands when we purchase the vehicle. Thanks again Erin for a pleasant car buying experience, we totally love the 2010 Chevy Equinox.
lindseygail
11 de may. de 2013
Erin was absolutely wonderful! She helped my family purchase a 2013 Chevy Spark. My parents worked with her for a few days prior to my arriving in town and they had nothing but good things to say about their experience. When I met her she was all smiles. She wanted to make sure I got into the car I wanted for the right price. When we decided the Spark was that car she did her best to make the buying process quick and painless. She also went above and beyond to get us the add-ons we desired as part of the deal. Even since purchasing the vehicle she has kept in contact as a support. She has even worked to set things up with the dealership in North Carolina where I will return to school in a couple months. Overall I have been very impressed. Erin made my first car buying experience awesome!
dapinner
5 de may. de 2013
We recently purchased a 2011 Chevrolet Traverse, which needed a couple of warranty items fixed. After scheduling an appointment with Matt Morzella, we dropped our Traverse off at Sands Chevrolet in Surprise to have the work completed. Our experience with Matt was fantastic. I work for a company that puts customer service as the number one priority, and the Sands Chevrolet service department was every bit as good as my company with the customer service they provided. Everyone was extremely pleasant, and treated us very well. We decided to have some additional work done and have since been back on 2 other occasions to complete that work as well. On one of those occasions, Matt was off that day and we worked with his back-up, Victor Morales. Victor was also top notch in his customer service, as well as the gentleman in the parts department, which I'm sorry that I did not get his name at the time. We would highly recommend using Sands Chevrolet in Surprise to anyone who is looking for a dealership for service on their vehicle. We also purchased a used 2007 Silverado from Sands a few years ago, and were treated very good by the sales team as well. We are over 40 miles from this dealership, and could use 2 other Chevrolet dealerships a lot closer, but will continue to use Sands for our repair and maintenance requirements. A big 'thank you' to Matt, Victor, and all of the other employees in the service department for a 'job well done'.
billmekola
4 de may. de 2013
One of THE worst car buying experiences in my life (53) bar none. I let them sell me a van that 15 months later I was $6,000.00 upside down in. The financing was atrocious the first salesman was Young Rude and insulting (what ever his name was) . I brought the vehicle back because of a vibration in the front end. It took 4 visits to get them to fix the problem that was (fortunately) documented before I finalized the deal. If you enjoy someone jumping on you the minute you close the door of what ever vehicle got you there and riding you like your the only thing that is keeping these guys from absolute destitution and starvation then this is the dealer for you. If you have money to waste and are looking for a used vehicle then this is the dealer for you. If you are looking for new and like a salesman that follows you around ready to lick your boots for your money then this is the dealer for you. My last visit there I was looking for a specific deal. Because I couldn't find it I walked away. (I refused to give them the keys to my vehicle) The used car manager literally chased me out the door saying "wait wait"... The FUNNY part... He had his leg in a cast and couldn't catch me... LOL!! Don't walk RUN from these guys there are better dealships in town.
Nebs916
12 de abr. de 2013
Pressured by salesman to trade in my perfectly fine 2012 Malibu LTZ for a 2013 Malibu ECO. Ensured my brand new 1600$ wheels I just bought for the 2012 a few days before would fit on the 2013, not evn true, two different bolt patterns. Then was told the most they could give me is 1000$ for them and said it would take a few days to cut me a check and went to collect and then told it was going to take another 2 weeks to get my money. Now I have to go wheel shopping all over again. I'm enjoying the ECO, but I was just fine with the '12 model. I just wished some salesmen wouldn't take advantage of inexperienced buyers like me. Just saying.
PaulCathyPug
10 de abr. de 2013
As I evaluate my below three (3) 2012 purchases, from Sands Chevrolet LLC, 16991 W. Waddell Rd. Surprise, AZ 85388: 1.) May 17, 2012, New 2012, Camaro-2DR CPE 2LT, 1EH37, Odometer: 15 miles, which I traded in a 2004 Nissan Sentra Odometer: 53,052 miles. Sands was to give me $5,000.00 for this car, but as can be seen, I was given only $3,000.00. Also, the odometer reading on the ADOT sheet states: 153,052 miles ( i.e. 100,000 miles added. 2.) August 22, 2012, New 2012 Camaro-2DR CONV 2SS 1ET67, Odometer: 19 miles 3.) December 7, 2012, Used 2008 Solstice Pontiac 2DR CONV 6XP, Odometer: 19,790 THEN, when I traded the above cars back, to Sands Chevrolet LLC, 16991 W. Waddell Rd. Surprise, AZ 85388; I find: 1.) August 22, 2012 the above, Camaro-2DR CPE 2LT, 1EH37, Odometer: 1963 miles. During those three (3) months and driving this car 1,948 miles, deprecated in value, $9,900.00 or at a cost of $5.08 a mile to me. 2.) January 5, 2013 the above, 2012 Camaro-2DR CONV 2SS 1ET67, Odometer: 5,859 miles, deprecated in value $22, 855.00 or at a cost of $3.91 a mile to me. 3.) March 9, 2013, the above 2008 Solstice Pontiac 2DR CONV 6XP, Odometer: 20,441 miles, deprecated in value $12,800.00 or at a cost of $19.66 a mile to me.BUT, the above is not my BIG PROBLEM, with you MR. CHEVROLET, The below lie is my BIG PROBLEM, with you MR. CHEVROLET. On December 7, 2012, Sands Chevrolet LLC, 16991 W. Waddell Rd. Surprise , AZ 85388 stated to me; if I traded in the above 2012 Camaro-2DR CONV 2SS 1ET67, and purchased the above 2008 Solstice Pontiac and a new Avalanche, my payments would be much lower than the $926.60 I am now paying for the 2012 Camaro-2DR CONV 2SS. Well, after I purchased the above 2008 Solstice Pontiac, with a monthly payment of $427.10, Sands Chevrolet LLC, 16991 W. Waddell Rd. Surprise, AZ 85388, would not HONOR the above deal that was stated to me. Now, I am the owner of two convertibles, with total payments of $1353.70 a month. Leaving Sands Chevrolet LLC, 16991 W. Waddell Rd. Surprise , AZ 85388, at closing time and while driving this 2008 Solstice Pontiac home, I realize it is a piece of junk. As a matter of fact, the door handle on the drivers side of the Solstice pulled completely out of the door and Sands Chevrolet LLC, 16991 W. Waddell Rd. Surprise, AZ 85388 stated it would cost me $250.00 in parts alone to fix the door handle. : When I got home on December 7, 2012, I could not go to sleep all night. So, at 6:00 am, I sent the Sands Chevrolet LLC, 16991 W. Waddell Rd. Surprise, AZ 85388 SALESMAN an e-mail stating that I wanted to cancel the purchase of the above Solstice. At 08:00 am, I was at Sands Chevrolet LLC, 16991 W. Waddell Rd. Surprise , AZ 85388, begging them to cancel my purchase of the above 2008 Solstice Pontiac. NOTE: AND, I DO NOT BEG. Sands Chevrolet LLC, 16991 W. Waddell Rd. Surprise, AZ 85388 stated the following: 1.) Oh! Your credit is so good, a bank has already accepted the loan and we can not cancel. 2.) Its all done by computer, there is nothing we can do.3.) By Arizona law, Sands Chevrolet LLC, 16991 W. Waddell Rd. Surprise, AZ 85388, is not required to cancel your purchase of the above 2008 Solstice.NOW, I realize why people do CRAZY things in ANGER. MR. CHEVROLET, I suggest you look at Paul Tacys PROFILE in Army.togetherweserved.com and in Face book, to find out exactly, what kind of rattlesnake, you stepped on, MR. CHEVROLET. I have completed a detailed synopsis-of my five (5) recent purchases, including the 2013 Silverado and the 2013 Sonic from Sands Chevrolet LLC, 16991 W. Waddell Rd. Surprise, AZ 85388. I have found errors in these transactions. My DESIRE, MR.CHEVORLET, is to meet you in an unbiased, environment and discuss my findings with your operation. I will also expect, from you MR. CHEVROLET, at this time, revised documents, without errors.Do NOT; I repeat, DO NOT have any of your BOYS call me. I will be anxiously awaiting your response, via the US Postal Service, MR. CHEVROLET. Thank You! Sincerely, Paul J. Tacy
Akhj2008
30 de mar. de 2013
Doug, Vince (sales) and Marcus (finance) were all good guys to work with. Never pushy or rude, very atypical of car salesmen (I know, I used to be one). Great selection of late model pre-owned cars. A solid experience with only one minor glitch (not worth explaining) that they all made better. Would definitely recommend dealing with these folks when shopping at Sands Surprise.
chipflo
25 de mar. de 2013
We have been having our oil changed for a number of years. We have always been more than satisfied with the service, the prices and the lack of waiting time. Up until last Thursday. We came in for the $8.88 oil change and were quoted $24.XX. The reason given was the type of oil used on our vehicle. OK, but why were the previous oil changes given at the $8.88 rate? You have lost just one customer, but it also means you have lost a potential sale. My first car was a '55 Chevy convertible and in the last ten years I have restored and driven two '57 Chevy hardtops, so I love your classic Chevrolet displays. We also go into the used car area every time we visit.
DeannaCulhane
19 de mar. de 2013
Jeff Tellman was wonderful. He worked with me on the monthly payment and even helped me with my trade in. I want to thank our sales guy as well, but I can't seem to find his business card at the moment. he was fun, exciting, and took us for a ride on the golf cart :) Marcus Escobedo was wonderful in finance as well. I couldn't have had a better experience. After everything was said and done, it only took my husband and I a total of 4 hours before we walked away with a 2013 Chevy Sonic. Such a wonderful dealership. Will be sending anyone I know interested to Sands Chevrolet. Thank you guys, you were wonderful!
Caneesha1
9 de mar. de 2013
Mr. Dirk Emberlin was awesome!!!! Up front and honest. Actually the entire staff that was involved in my purchase was wonderful!!! Took the time to know what I wanted in a vehicle. Great experience, will be back in the future!!! Thanks Sands Chevrolet!!! C. Smith
JoannaTeresa
8 de mar. de 2013
My experience at Sands Chevrolet was great! Scott McEwen and Chris in finance were very helpful and informative. I am very pleased with the overall experience, am definitely going to recommend friends and family to visit. Thank you again for all your help!
Nytowl1031
2 de mar. de 2013
This is my second car purchase with Sands, Dawn took great care of me for both cars, first one was used and now I have a new chev Cruze.She is honest, up front and does everything she can to fill my needs, I won't go to anyone else.
Chouste
20 de feb. de 2013
I purchased a Chevy CRUZE on 12/19, Sales staff didnt know their own inventory or deals they were offering on their own website. There was a companywide meeting for all employees so the sales process took 4 hours instead of 1. (management wasnt available to close / authorize the deal) I knew what I wanted walking into the dealership, reviewed their online inventory and deals they were offering, all in all the sales experience was 3 out of 5 stars because it took to long and it was ridiculous to me that the customer had to wait thru managements meetings, I would have been glad to just come back another day when I didnt have to wait around.My REAL complaint right now is that today is 2/20/13, 60 days after signing and I still dont have my license plates! Or anything from Ally financial stating that the deal was approved and closed and please send payment on xx/xx/xxxx. We had to go in and RESIGN our finance papers TWICE. (TOTAL OF 3 TIMES). You can never get a hold of anyone in the finance department by phone or email. (I have emailed the director TWICE) never have heard a word back. The receptionist that answers the phone is NOT customer oriented, you ask for finance and she will keep transferring you to the same place ALL DAY and the phone just rings and rings and rings IF YOU LET HER, or you can ask her to take a message, but you would think she would have a clue not to keep transferring you to the same dead end over and over again.I had my reservations about stepping foot on a Sands dealership after a bad experience at their Glendale location 13 years ago. I should have listened to my inner voice and taken my business elsewhere, what a PITA! I dont know if my vehicle is even registered yet or financed for that matter.
retplum
18 de feb. de 2013
I went in to see a chevy cruze and I had TIM RICHARDS as my salesperson he did a great job for me and good price so I bought one and love the car if you need a car see TIM RICHARDS he will make sure you are taken care of.
kjar04
1 de feb. de 2013
Worst buying experience ever. Sold us a lemon and refused to make it right until we threatened a lawsuit. Service technicians are incompetent. BUYER BEWARE.
Andy & Marlene
24 de ene. de 2013
Went in for my first oil change on my new 2013 Sonic and got the car washed and the tank filled for FREE.... Thanks Victor for the great service.
mbarfels
18 de ene. de 2013
Our second trade-in at Sands, this time we purchased a new car and worked w/Joe Malko, who we found to be extremely pleasant and honest to work with. His sense of humor and friendly personality made it an enjoyable experience.
sembree
5 de ene. de 2013
Matt and sales team were very understanding of my situation. Very helpfull in my decision to trade in car. My interaction with them was positive and one that did not make me feel like I had no choices.
mnies
4 de ene. de 2013
What a pleasure to deal with Steve Goldman at Sands Chevrolet in Surprise - very polite, efficient, knowledgable, assisting in any way possible to make the purchase of my 2013 Equinox go smoothly. Also introduced me to the gentlemen in the Service Dept who were to assist with the installation of the sunroof - nice folks there as well. Good purchase price for the Eqinox as well as trade in value of vehicle I brouhgt in. Thanks to all who assisted me in this sale. Will recommend Steve Goldman & Sands Chevy to friends just as a friend did for me. Monica Nies
1Kaela
3 de ene. de 2013
I went in to look at the 2012 Chevy Silverado and looked at a 2013 Chevy Silverado with what I wanted and with a great rebate. The salesman and Finance people where friendly and worked with me to make it possible for me and my wife to get the vehicle that we really wanted. Thanks Sands Chevy You guys are the best!
lszyjko
28 de dic. de 2012
I recently purchased a 2013 Chevrolet Equinox from Sands Chevrolet in Surprise . Adam Marinaccio was the sales staff that assisted me throughout the purchase process. I have to tell you how pleasant this vehicle purchasing experience was. I had been to four (4) other Valley car dealerships in the previous three weeks and all those experiences were atrocious. The staff was condescending to me; tried to intimidate me and high pressure me into purchasing a vehicle they had available to sell vs selling me the vehicle that I wanted.My experience at Sands Chevrolet was completely different thanks to Adam. From the moment he greeted me in the showroom, Adam was respectful without being condescending. He afforded me all the time I needed in order select the vehicle that I wanted to purchase. He fully explained all the details and operations of the Chevrolet Equinox before we went out for a test drive.When I explained that I needed specific options on the vehicle, he made sure that those options were available and never trivialized my needs and/or wants regarding vehicle options.When we finally discussed purchase price, he was willing to work with me and within my budget. He explained all the opportunities available to me regarding purchasing and financing. We came to a mutually beneficial purchase price.Adam was attentive and respectful throughout the entire process. He kept me informed every step of the way. I never felt pressured, manipulated or abandoned. Since I had driven to the dealership in a vehicle that I was not trading in, getting my new vehicle home that night could have been problematic for me. Adam took care of me on that issue as well. He followed me home in my new vehicle and had someone else follow him so they could drive back to the dealership together after delivering me safely to my home with my new vehicle. I cannot say enough good things about Sands Chevrolet, Adam Marinaccio and my vehicle purchasing experience. I have already told several of my friends and coworkers about this great experience and I will continue to do so.Thank you to Adam and Sands Chevrolet for being a customer friendly dealership. Adam represents you well and is truly an asset to your organization.
TareneRC
27 de dic. de 2012
The service work took longer than expected but the end result was good. Compensation was given for the extended delay without even asking for it.
TareneRC
20 de dic. de 2012
The facility at Sands in Surprise is staff of the art. The staff is friendly and courteous. Looking for a new or used car? Check out Sands Chevrolet in Surprise!
sunsetfun
16 de dic. de 2012
Why, it was the BEST experience of my life at a car dealership. i'm 61 years old and the way people were at this dealership was GREAT. They took the time to tell me what they could do for me and what i needed to do.Above and beyond service.I will tell all my friends about Sands Chevy.The best part was meeting Doug Gayagas, he made you feel like you were part of the Sands Family. You cannot get that from any other dealership that i have been to in this valley.
gunner2796
29 de nov. de 2012
Mike was awesome and treated me with respect as if he was dealing with a family member. I would certainly refer a friend or family member to him......he is a keeper!!!
James D. Smith
28 de nov. de 2012
Overall I am 80 percent satisfied with my car buying experience at Sands Chevrolet Surprise. The 20 percent I am not satisfied with is I requested that Credit Union West be my lender numerous times while in my session with your finance officer Justin Larsen. I ended up with Bank of the West at 4.99 % APR. I told Justin that CU West offered me 4.49 % APR. I spoke to Frank and he said they would try to get my loan application back from Bank of the West. A day or so later I visited with Justin at the dealership and he said good news I got your loan application (request) back and got you 4.49 % APR. I asked if it was with CU West and he said yes. A few days later I get a letter from Bank of the West stating they are happy to be servicing my loan. If I ever buy another vehicle from Sands Chevrolet Surprise, your finance people will honor my request for a lender, or I WILL take my business elsewhere! On second thought, I will check with my Credit Union first to ensure that they will be the lender on any vehicle purchase I might make in the future...Sincerely,James S.
jhammond1231
26 de nov. de 2012
Joe was a great help, he was very patient and also knowledgable in selling cars! I gave him my preferences and he matched them up perfectly, I love my new Spark!
Willromero23
22 de nov. de 2012
Best service ever. If u need a new or used car this is the place to go. Mike Mowery as well as the rest of the employees at Sands Chevrolet in Surprise are very friendly and make u feel like family. I work hard for my money so I like to be treated with Respect and Sands Chevrolet does that and more. They definitely go that extra mile to please their customer!!!
Short4Ones
19 de nov. de 2012
Thank you for employing such wonderful men as David (Mgr.), John - serv. dept., and Andy - appmt. person! So friendly and pleasant to deal with . . we have been coming to Sand's since they opened in Surprise . . . so glad they are here . . . plan on bringing our Chevy Venture in for whatever it may need ! ! They all just went out of their way to work with us . . . not every dealership is this way . . thank you again . . . it was truly a pleasure working with them all !Susan & George ShevelandSurprise
hdfxdwg99
8 de nov. de 2012
Great experience and I recommend this dealership to my friends and family. Very helpful and friendly. Helped get the exact car I was looking for without any hassle.
marquezl 0521
27 de oct. de 2012
Yes, Our car problems were solved to our satisfaction and in a timely manner. We were given a brand new loaner car while car was in the shop. Both gentlemen kept us appraised of how things were progressing.
jgunny33
25 de oct. de 2012
My husband and I have been shopping for a new car for almost a year. He got in touch with Chad Dodson at Sands Chevrolet, told him what we were looking for and a couple of days later, he called and said he had our car. We drove 2 hours to get to the dealer, met with Chad and test drove the car. The price was right, no long drawn out BS....and we are very happy!! Thank you Chad Dodson for your hard work and for being so professional. Everyone that we talked to at Sands was polite and friendly. I would drive the 2 hours again to buy another car from Sands Chevrolet. Thank you again!! Meredith & Jeff
travisholbrook57
22 de oct. de 2012
Sam has been a very good person to work with. We have brought our vehicles in to your service department several times and thoroughly enjoyed working with Sam. Sam is very honest and up front with you the entire time. Sam keeps you informed on every step of the process. Sam is the only person I will continue to work with when I need service done. I will continue to make the drive to see Sam instead of going to a closer dealer, Yates. Sam has made every visit a very pleasent visit.
Friesian17
22 de oct. de 2012
I had an oil change and detail. The detail was fantastic as the car seriously looked and smelled like new. I highly recomend there work on this and the oil change was done at a fair price. So I would recomend this dealership for service to eveyone.
nsbro
17 de oct. de 2012
This is the 5th vehicle we bought from Sands Chevrolet Surprise,and once again great service like always, they always take care of us..Thanks again Dawn Shannon & Nick Broemer
forluckylady
8 de oct. de 2012
My husband and I went to Sands Chevrolet because we had been to other dealers and were not happy with thier customer service. Sands Chev. is close to where we live now , so on a Saturday we went there. We pulled in and were immediately greated by Chris, new sales. He introduced himself as did we and we were off and running. We told him we wanted a white camero. He showed us one and we test drove a convertable, not for us. So, then we got in a cart which was much better than walking out in the heat and went to an area with lots of cameros. My husband said "stop" as we passed a white one with black racing strips. Chris ran and got the key, and we test drove it. It is now in our garage. Buying a house and buying a car are the two most difficult things to do, my opinion, Sands Chev. and Chris made it a very easy process we are pleased with our experiance from picking out the car to the financing to driving away. Chris has followed up over the last week 1/2 with me and has been very helpful with the issues I've had with the computor/sterio. I'm not familiar with all the new gadgets. I look forward to coming back to Sands Chev. for all my maitenance services and they now have new, loyal customers, we are recommeding Sands to everyone who asks us, "where did we buy the car"?Thank you, againR. OldenburgV. Heikens
tgarcia85
6 de oct. de 2012
i had a little electrical problem and oscar took care of it and the service was great im waiting for my oil change but i must say everybody at sands chevy are nice and polite and courtesy
dave7199
25 de sep. de 2012
I delt with Andy to have some warranty work and an oil change and needed a loaner for my wife as we both work full time. Had the car checked out right away to make sure the repair qualified for us to have a loaner within 30 minutes of my arrival my wife was on her way to work in a nice new suv. Our car was ready exactly when promised, good experience.
amayzen
18 de sep. de 2012
I was having a hard time finding a car I liked when I saw their ad for an 09 chrysler 300 for 14,988 I was hopping I hd found my car. rove out to surprise only t find their was other fees, and the car was miss priced. Sean the internet sales manager was able to get me the 300 Just as I seen on-line. Still yet to finish paper work and will Up date when sales complete and cars in my drive way.
gayle pizzuto
14 de sep. de 2012
We've always worked with Josh Harwitt when we are looking to trade a car for a new one, he's always willing to work with us. When talking to us over the phone or in person he's never in a hurry and takes time explaining the best deal available. He's a Great Guy! Thanks Josh! Keep up the Good Work! Thomas & Gayle Pizzuto
alison.bridges.3
12 de sep. de 2012
Great experience! Came in to think about a trade ended up buying a new convertible. They were not pushy and were willing to give me a great price on my trade.
Lesleslie
11 de sep. de 2012
We were very pleased with our experience with Sands Chevrolet, this was our 3rd vehicle that we have purchased from Sands. Our first purchase from Sands was in 1982 a Camaro, 2001 Silverado then this recent purchase a 2011 Cruze which I absolutely love! They took our 2001 Silverado as our trade in which had 354,000 miles on the engine we had bought new in 2001. We did not have to be sold on how far the chevy engine would go esp with ours with so many miles on it. We were very happy with the sales team and also Cameron who helped find a car that was more in our price range. We will definately purchase and recommend Eric and Sands to our friends. Eric was very helpful, informative and tuned in to what we wanted and needed and not pushy at all. Thank you again for your excellant service and product!
jon.shearer.71
8 de sep. de 2012
Went in to see what I could find for a full size truck on 9-2-12. Didn't need a vehicle but wanted something newer and more comfortable. After the normal back and forth we finally settled on a price I was ok with. Could I have gotten it a little cheaper elsewhere? Probably but the deletes hip is right around the corner from me. Was fairly painless and this is the second vehicle I bought from sands. This one being a 2012 silverado. Overall they are good people trying to make a buck like everyone else, if I felt like I was getting screwed I would have walked no problem but I bought so that tells you something. Would recommend Sands
grizmt
5 de sep. de 2012
We bought a Labor Day sale Traverse and while there were some bumps in the road it was no big deal as this was to be expected when a trade is involved and especially so when it's a lease deal. I can't honestly say we got a great deal but we got a decent deal, about average for what others have paid which we are ok with. I do have to say the service we received from Brandon,David and of course the new guy Joe was very good and they did their very best to see things went smoothly and that we were comfortable and in/out as quick as possible.The only complaint/suggestion that I can think of is for the sales dept as a whole. When we first arrived we felt like red meat being tossed into a shark pen. The sales guys on the lot need to tone it down a bit and at least let you get out of your car before jumping on you or chasing you around the lot when it's clear your looking to see what's there. Now to be honest this happens at many dealers and we don't like it then either.Other than that it was a pretty painless deal.
Jdelacruz84
3 de sep. de 2012
This dealership is nothing but dishonest money hungry individuals! They are only wanting to make a dollar and not tend to customers needs. I brought my car here and once I brought it I mentioned the alignment seemed off and they assured me it was nothing. I take my car to get serviced and of course what so they say..my alignment is off!! I stated my concern about when I first purchased the car and they said they wouldn't cover the costs and that anything could cause the alignment to get off..but didn't I say that when I brought it! The customer service is horrible!! Another experience when my husband too his truck to get an oil change they didn't tighten all the clamps and it was leaking oil which we didn't know until we were thousands of miles out of tow . They hire idiots to work their who are very inexperienced and have no customer relations experience!! DO NOT give them any business unless you don't care to get cheated!!!
charlesmillerj
3 de sep. de 2012
I visited Sands Chevrolet and was greeted by Larry. He told me a little about each car I was looking at. I told him I was looking around and we made an appointment for the next day to come back in. I went back finnaly picked out the car I really liked. Larry went over everything about the car. I was really surprised I got approved for a loan because I have been trying forever at other places. They worked with my down payment and gave me a great waranty. They also gave me window tinting I picked out for free with a car wash when I came back for my apointment. The service was fast and they did a great job on the windows. I will go back in the future to buy. I will also be looking for Larry he was great.
sunmanagement
1 de sep. de 2012
I had a wonderful experience with my saleslady, Dawn. Love my new car. Fast, easy transaction. Would highly recommend Dawn and Sands Chevrolet to my family and friends!
eravila
26 de ago. de 2012
I went into the dealership because they were having a "trade-in" event. I had the worst experience ever! I was trading in a vehicle (that was paid off), and wanted to purchase a traverse for $22k. They were offering me a payment $695/mo. for 72 months. When I told Jeff that was ridiculous, he became very rude and starting belittling me. He got loud with me, and when I asked to speak with a manger he said, Dont worry, Ill get him for you. He brought Luciano, who I dont think is a manager. I told him what happened. He apologized and another womnan was very apologetic. But, because of Jeff they lost my business I have purchased 6 vehicles in my lifetime and I have never had such a terrible experience.
MBivins
22 de ago. de 2012
After writing my review Sands Chevrolet refunded me the $70 for the repair work on my vehicle as well as the over charge of my registration. They also bought me a new Jack for my 2000 infinity. They were really friendly and were prompt about making me a satisfied customer. Thank you Dawn and Managers.
tgarcia85
22 de ago. de 2012
the saleman i was suppose to see went home early, scott mcewen was ready to help me get a car it was very hard to fine a car that i really like i test drive three different one until i got a new one the staff was very nice we share a couple of laugh together he is one hell of a sellman i would go back and get a other car in the future i love my new car thank sands cheverlet
heather.dotson.33
21 de ago. de 2012
I drove from Payson to look at a truck I saw online. This has got to be my best car buying experience ever! Although, the price at the end is not that great, it is worth it for the rig that we got. I told my sales rep Russell that I had somewhere to be by 1pm so he worked really hard to get me out of the dealership with my truck as quickly as possible. It only took an hour and 1/2 to make the deal and get through financing. The longest was the prep of the truck. I made it to my appointment only 20 mins late! You guys are awesome, thanks so much!
lucinda.aja.9
14 de ago. de 2012
We purchased our second Chevrolet from this sales team. They are easy to deal with and patiently spent three hours with us while we drove every model and style. Did I mention it was 110 degrees outside when we were there? They did not expect us to do anything but test drive to get an idea of what we wanted. Erwin retrieved cars and listen to us weigh in on the pros and cons of each vehicle with a smile on his face. We drove away in our new car that night! I highly recommend shoppers visit Sands Surprise when looking for a vehicle. Nothing is better than Onstar for navigation. I also want to add we are picky, critical, and hard to please. No games from these guys. No bait and switch, no pressure, they are good people. This is the only dealer/team for us! The showroom is interesting and spotless. The lot is huge. Selection is good. professionals are attentive and work hard at making customers feel comfortable and not pressured. One of the only places in this place in time that values customer service. This observation is from August 2011 to August of 2012. Sands Surprise put a lot of thought in the presentation of their goods and services. They have a modern and straight forward-thinking marketing style.
duleadams
13 de ago. de 2012
very nice dealership, sales reps are personal and proffesional. i have recently bought a 2012 chevy silverado, and traded in my 2011 chevy siverado because of needing a 4 door truck (both where bought ay Sands Cheverolet)great staff overall, the service department is awsome aswell..you have questions, they have answers. great job Sands!
MBivins
12 de ago. de 2012
Dawn Farrell-Hicks was our sales person. She was friendly and not pushy at all. It wasn't until after we bought our 2000 Infinity and took it home that I realized there was no lift jack in the vehicle, the battery was not secured into place, the cigarette lighter was broken and the switch for the passenger side window was broken. I stopped by the dealership the next day to have these things fixed. I told them that since there was no jack in the vehicle they just sold me I wanted to take the jack out of the vehicle I just traded in, Dawn was on vacation so the sales man who sits next to her wrote down everything and said that they will order me a new jack for my infinity. They charged us $70.00 to fix the cigarette lighter and the switch for the window. They called me a few days ago and said that if I wanted a jack we would be charged half of the price. The add on the internet also stated that the vehicle came with floor mats, when we asked about them they said they did not know anything about the floor mats. If the mats were not in the vehicle at the time we purchased it then it does not come with them. When I received my registration from the MVD I noticed I was overcharged by the dealership, when I called to find out about my refund they said they will mail it to me, its been over a month and I have yet to receive my check.This dealership does not care about helping their customers once they receive your money. If you do chose to buy a vehicle from this dealership buy with caution and inspect the vehicle thoroughly.
ak212909
10 de ago. de 2012
it was a pleasent experience. Everyone in the dealership was friendly, energetic, smiled and made my children and myself comfortable as we waiting to close the deal. I would be happy to send anyone interested in buying a new car to Sands in Surprise
ctoye
9 de ago. de 2012
Personnel are extremely friendly and very helpful. Building is always clean to include restrooms. Service is usually right on and they never give you more than you agree too. The price is normally within quoted price before service. They always have a smile before and after.
flocasc
8 de ago. de 2012
We have purchused many vehicals from sands over the years, We feel like family when we go there,,we will continue to buy from sands.
jeremyhoward02
4 de ago. de 2012
Joseph Rojas stayed active and attenative to what is was interested in as far as vehicles. He was extremely upbeat polite and outgoing to each vehicle I showed interest in, and would gladly recommend him to anyone and also look forward to working with him again... excellent customer service
juliefarney
4 de ago. de 2012
BUYER BEWARE!!!!!!!!!!! I actually wrote my first review which was 5 stars. Unfortunately, I can't delete it. We were unhappy with our purchase of our vehicle after having it about 10 days. We just didn't like the way it felt, it was hard for me getting in an out of it. We went to try to return the vehicle because Chevy advertises that if your not satisfied for any reason, you can bring it back. They call this the Love it or Return it. What a load of crock!!! They scammed us by giving us a $500 rebate that they sneakely put into our contract which supposedly nullifies that deal so you are stuck with the car. After doing some more looking over our conract, we also noticed our trade-in that we shook on was $2500 less than what was agreed. THESE GUYS ARE TOTAL RIP OFFS. BUYERS BEWARE!! EVERYONE IS REAL NICE TO YOU UP FRONT. CHECK YOUR PAPERWORK!!
lhughes44
28 de jul. de 2012
The sales people were very professional (Paula & Joe) in helping me find the right truck I wanted and they found it. Thanks again to Sands.
djdude1327
28 de jul. de 2012
My wife and I have bought four cars (two each) from Sands Chevrolet dealership. The professionalism, courtesy and above-and-beyond service is without equal in our minds. Since we moved to Arizona, we have met, and now consider as friends, a number of current and former Sands employees. Each and every one of these men and women have provided superior service to myself and my wife. Each of our cars has performed flawlessly, and if any problem occurs with a vehicle, we can be sure it will be quickly, accurately and expeditiously resolved. Marilyn and I both higly recommend Sands Chevrolet of Surprise for anyone looking to purchase either a new or gently-used vehicle.
erik.brv
24 de jul. de 2012
I Had a excellent buying experience with my salesman Sean. I would buy from them again, and I would also tell friends and family about the time I had.
Jamie989
21 de jul. de 2012
Dont waste your time here if you are looking for good communication and a good deal. Typical salesman BS to try and get you in the door.
NANCY BURNETT
18 de jul. de 2012
I AM PLEASED WITH THE SERVICE,WORKING WITH ME IN FINDING THE RIGHT CAR. AFTERTEST DRIVING THREE DIFFERENT MODELS. I DECIDED ON THE 2012 MODEL MALIBU.
jkilleen70
12 de jul. de 2012
I recently bought a 2008 Silverado from Sands and had it about a month when I notice the paint was starting to "star" on the hood. I took it back and the dealership put me in a brand new 2012 Silverado. The payments were a little higher but with the full warranty and all new tires my wife and I figured it was too good to pass up. Brandon and Eric worked very hard for me to get the deal were I could afford it. Great guys!
lejenkins
9 de jul. de 2012
When we visited the first evening around closing the salesman and staff were very nice. When we came back the next day to purchase, the results were much different. We are sorry we even bought from Sands, and in retrospect, we should have told them we would go elsewhere. There were lots of bad moments .. the first was the fact that the salesman told us that our payment would be upwards of $300 without even knowing what kind of credit we had. I was insulted because the amount we were borrowing was low, and our credit rating is over 800! When I told him the payment was not close to accurate nor acceptable, he said he has to give worst case scenario. How insulting! Then we were told we had not choice but to pay $200 for an etching fee that the dealership puts on every car in their lot, and then passes on to the purchaser. That is bull and is when we should have said goodbye. Wish I could do it over again. The car ended up being a smoker's car, even though we were told it was not. Once their cover-up smell wore off, it was obvious it was a smoker's car and it stinks. But the worst part was the conversation with the finance person. When I told him I was upset with the $200 fee, he said that the $200 also comes with a $2,500 protection in case the vehicle is stolen. I told him we were not concerned with our vehicle being stolen. He argued that vehicles are stolen all the time. Then he asked about the warranty because as he put it "our car has no warranty". I told him I believed it had a 30 day warranty and he said "that is like having no warranty, but then again, cars don't get stolen either"! Unbelievable and rude! To top it off, we had a broken light on the car for them to fix. When we brought it in, the service person took 50 cents out of the vehicle-- must have been hungry or thirsty. My advice .... stay clear of this place. They are unprofessional and money grabbers! It was my first purchase in AZ and was a terrible choice. Wish I could wind the clock back on this one.
4DYCE
5 de jul. de 2012
experience was very exceptionalin everyway. sales person was polite and listen to what i had to say, and treated me like avalued coustomer. JACK fORDYCE
The flabbergasted Beak
4 de jul. de 2012
Tibor went out of his way to explain all the electronics in the vehicle. Used email with Dawn while working out the deal which saved time.
larrypaulson
2 de jul. de 2012
My wife and I had been shopping for a new Sonic at a few dealerships before going to Sands Chevrolet in Surprise. The reason for writing this review is to recognize the excellent service we received. Bob Rillston was our salesman and he was very courteous and provided us with a really good car buying experience.I will refer anyone who is looking for a car to go see him, as I am confident they will be as satisfied as we are. Larry and Sue Paulson
KKNielsen
30 de jun. de 2012
My experience at this dealer was beyond exceptional. They worked to get me the best deal on my new car. Even after I left they worked to get me a better rate on my monthly payments. I couldn't be happier with my new car!
debymiller
25 de jun. de 2012
The Service manager was rude, the service cost 4 times what it was supost to. Was told by the service manager, Next time you bring in your own parts and we will preform the service at the est cost.A $8.88 oil change cost me $36.17.
ccnc0317
25 de jun. de 2012
Well where to start. I got a car from sands chevy... Had to have a cosigner. So i got one. I wrote a 2000 dollar check to this company. Well the loan never went through they wanted us to resign. Me and the individual stopped talking so i was told to bring the car back and i would recieve my check either in the mail or i could pick it up. After hours of getting the run around and being tolkd my check was not ready, i was then told that my cosigners name would be on the check as well?? How does this happen when her name was not on my check?? I was told we wld both have to sign it... To this day i still have not recieved one penny back from my down payment. So where is my check?? Who forged my signature?? How could a big time company let something like this happen?? Oh wait it was probably the fact that my cosigner was an employee of theres.
dgretired
22 de jun. de 2012
The service advisor is great and a pleasure to do business with. Regarding the price and the service received, I have no idea if is fair. I have not shopped the price/cost with anyone else. I think it is a fair price if everything offered with the service is provided. This of course I have no way to be sure. It did include a vehicle wash which I feel was not as good as it should have been. If everything else offered with this service was completed than I feel it is a good price.
aspallieri
21 de jun. de 2012
hi their whenever i go to this dealership to get my cars services, i have the worse service around. The quality of the work is terriable . They dont double check their work before they give it back to the owner. They also make u wait 5 hours to get your car service and never give you the heads up about how long the car will take. Also when if you are looking for new feautures to the car they do an awesome job at it with dents and scratches. I wonder how many other people they sucker . Also not very friendly people from the mechanic shop to the car dealership......
sprunty1024
12 de jun. de 2012
Dawn is very knowledgeable about her product and how to meet the customer needs. She showed me how leasing made more sense for my situation. Clayton was instrumental in helping cinch the deal. My only negative experience was with Billy in Finance. He should have checked with Sales before quoting me the lease amount, which was incorrect. I was grateful that Dawn followed through and called me on my way home to assure me that the lease amount she quoted was the correct one.
Becg132339
8 de jun. de 2012
I bought my first car from this dealer. At first they where awesome friendly, then when it came to signing papers, service was okay. Then once I for the car I walked out to drive away and notice a large, from front to back, scratch down the side of the vechiles. All they said was oh we'll fix that... Or we'll take care of it. They had my car for another two hours. Went to go drive off notice the interior wasn't cleaned at all, I found a french fry between the seat in the vechiles pointed out to them guy and all he had to say way well they cleaned it. Great response right!? I took make care home and notice that the scratch was still there given that I could sit at the dealer any large that I had an event to attend to I figure I would go back tomorrow, give the fact I only live a few miles from the dealer. I went back the next day and was told it was my problem. Then I had a brake issue so I took it back to them told me that it was going to cost $$$ to get it fixed when in reality, it was just a little part that needed to be replaced and only cost me $ going to another deal. Everytime I walked in there their salesmen would hit on me trying to get my number, after awhile it got annoying. Then when I finally got fed up with dealing with them I traded in my car for what they said I couldn't get at theirs, a brand new car. So now that I traded it in the call all the time want to trade in your car? Let's upgrade you? Get you into a better vechile. Blah blah blah. I've asked them several times to take me off there call list I already got a new car I will never go back to you. After the 50+ and myself calling several times to be taken off their call list. Finally today I got through to a manager and today finally off the call list.
A. Swanson
26 de may. de 2012
This was my second visit for auto service at Sands Chevolet in Surprise, AZ.Needless to say I was a repeat customer after the exellent treatment and service from all the personnel I was in contact with and after this 2nd visit I'am 100% sold on this service Dept. I also appreciated their management follow-up of my satisfaction with their service and their employee's attention to my requests. This is an Outstanding Dealer Service Facility !
PaulCathyPug
19 de may. de 2012
I found the above Sands Chevrolet employees; first meeting Frank Glad, and others, to not only represent Sands Chevrolet, excellent, but I found them to be brothers and sisters in my Lord Jesus Christ, and represented him, as well, in their, speaking, knowledge, physical characteristics, and dress. Thank You!As GOD is my witness, because there is none higher, the above is true for the day 05-17-2012, in which I purchased the best car, I have ever had (body style 2DR, CPE,2LT, BLack, 2012, Comaro, Chevrolet. This reminds me of the other Chevrolet, I purchased new, in 1979, which was a Black, Monte Carlo. (. . SINCERELY, PAUL TACY
saboline
10 de may. de 2012
I went into the dealership for a oil change last Saturday morning. I waited for two hours and Service Advisor stated that my car was finished. He then proceeded to tell me that my 2007 Toyota Camry Hybrid vehicle needed 3 fan belts replaced, which would total $220.00. I'm not sure why he would tell me this, because my car has 1 serpentine belt not THREE. In addition to this, I recieved a second opinion from a Toyota dealership that found no deterioration of the serpentine belt. When I called to speak with the service advisor, he responded with: "well the technician must have confused your car with someone elses". I don't know if this kind of mistakes happen very often or just the fact that someplaces try to con a female coming into the dealership by herself. I certainly won't be returning to Sands Chevrolet.
Dovie Templin
5 de may. de 2012
Larry was our salesperson he was very knowledgeable and answered our questions. He was not in our face to buy. We felt very comformable and at ease with his help. When I had an accident after a month of owership we came back to have Larry to help us buy another Cruze. The little car protected me just as Larry said it would.
mrs.jenniferlynch
4 de may. de 2012
My overall experience with this dealership was pretty good. I was a little surprised to say the least. There were no game tactics. I felt the price for the new vehicle was fair. I did sense a little bit of disappointment in their faces when I was letting them know that we wanted to think about it and return but of course that would be expected when they spend a couple hours with you and worry that you won't be back. But they gave us our space and time to think it over and we decided "last minute" that we wanted to take the deal. I also did not feel pressured in finance when we discussed extended warranties or gap. The signing was done very quickly and before we knew it we were on our way with our brand new Chevy Equinox. Thank you Sands Chevrolet of Surprise for making our car buying experience easy and refreshing! I will be referring and doing business with you again!
jesbil7
3 de may. de 2012
I was there to help my daughter purchase a car. The dealership was very helpful in getting her into what she wanted and what she could afford. I would refer this dealeship to anyone. Great service.
emtodd
3 de may. de 2012
Eric was very personable and knowledgeable. He, his manager, the finance representative and Allstate representative were all very professional, and their helpfulness was greatly appreciated.
angiangel
19 de abr. de 2012
Great customer service!! Tony helped us with what we wanted and we walked out of there with our Traverse! We are very happy and our kids are happy too!
twiman
18 de abr. de 2012
i had stop by just to check out the 2012 trucks,cause own a 07 silverado and was just looking maybe to trade it in.so they stated i was a little negative to come back in a few months.which i was fine with.two weeks later i get a call from the sales person paula ,she stated they had some new rebates and NOW THIS WOULD WORK SHE PROMISED ME.SHE THEN PUT ME ON THE PHONE WITH HER SALES MANAGER HE SAID PLEASE COME IN.i will not waste your time .i came in he greeted me at the door and shook my hand ,THE N STATED I WILL PUT YOU IN A NEW TRUCK TO DAY.you have my word.so i was there about 6 hours then comes and wants more money down from what we agreed on, and a higher monthly payment.well i walk out,it gets better .now once again this sales person paula calls me again saying she was sorryand i do have a few trucks that would work,i get there she has one truck which was older then my truck wants me to trade in mine for.these people are liers and dishonest,dont trust them
scrims12
13 de abr. de 2012
I went in for a oil change. And ended up trading my 2010 avalanche for a 2012 avalanche The sales man Sean was very polite and helpful.
gooselygiz7
12 de abr. de 2012
Customer service was very pleasing. They helped us as soon as we pulled up and we didn't have to go ask for or find a sales person. The quality of work was very good. He held his cools because we did take a while to make a decision. Sean also even stayed with us to make sure he closed the sale with us and it was even after his work hours. He was friendly made us laugh and he was very respectful to my friends that I came with and me. Overall experience was wonderful. I don't think we wanted to take a chance with another dealer we know we made an excellent decision. I believe we had got a good price but i think we could have worked out a better payment plan for the most part. only issue was we didnt receive our floor mats.
volleyaz
9 de abr. de 2012
They worked hard to get the deal I wanted, they really did care. Great guys. Thanks...I bought a truck there 2 years ago with Mike Wimberley (Not so good) but I'm glad I went back and gave them another chance, I guess it just depends on who you work with.
mshumetewa
7 de abr. de 2012
Working with Tim via Internet was a great experience in purchasing a vehicle and having them deliver to my front door was amazing. Everything went great with questions limited and all the friendliness received from everyone at Sands Chevrolet. Great job to Tim, you're a great salesman, and to who that helped him to make everything become a reality for me to trade and purchase a vehicle. Thank you...I will recommend you to whomever that may be interested in purchasing a vechile. Thanks again.
Willy And terry
6 de abr. de 2012
I am a 4th generation buyer fron Sands. My family bought numerous cars at the glendale Location. When i seen the dealership going up in Surprise i knew it would get my next car from there. I would go with my parents to purchase vehicles as a young adult. my father would tell me pay attention cause you will be coming here one day to purchase vehicles. i always remembered the salesman were good to work with and we always felt good driving off the lot. i experienced the same thing when i purchased a vehicle on 3-11-2012 Eric Van Sant our salesman was great. He was patient with us answered all our questions and made us feel like i remembered. When we started dealing with the finance team they did a great job at getting us the payment we needed to have. C.J. was the last person we seen before we left and he gave us good advice on the options we chose. We appreciate all Sands Chevrolet did for us.
rgenzer
31 de mar. de 2012
DAWN WAS A DELIGHT TO WORK WITH MAKING SURE WE GOT A VEHICLE WE WERE HAPPY WITH AT A PRICE WE COULD AFFORD. WE WERE IN AND OUT OF THE DEALERSHIP IN WELL UNDER 3 HOURS FROM TEST DRIVE THROUGH FINANCE - THE QUICKEST NEW VEHICLE PURCHASE WITH TRADE-IN THAT I HAVE EVER EXPERIENCED.
Tammiclark
30 de mar. de 2012
This experience was OUTSTANDING, Joseph Rojas & his team went ABOVE & BEYOND to get us into 2012 Chevrelet Malibu, They got our INTEREST cut into HALF & PAYMENT DOWN as well, I want to Thank Sands Chevrolet in SURPRISE for working so hard for us!!!!!
2012Cruze
29 de mar. de 2012
This dealer is absolutely the worst dealership I have ever dealt with. The salesman would not listen to what I wanted, the finance guys were absolutely rude and hounded me regarding the amount of money I was willing to put down, how much my trade was worth and the amount I was comfortable paying per month. The car was not cleaned or gassed up when I took delivery and there was no accountability taken with regards to any issues when brought to the attention of the GM. I would recommend if you are planning to purchase a new Chevy that you go to the dealer in Peoria or Avondale.
Sgardella
28 de mar. de 2012
Jeff Allison was a huge help to me from the moment he saw me on the lot. He placed me in the car that I was looking for quickly.
bryants74
25 de mar. de 2012
We had a great experiance at Sands Chevrolet.. left a little discouraged the first night.. stayed really late and realized the deal we were working on was just out of our range..:( Dc had called the next day said we would be happy if we came back . We returned and worked a deal on another vehicle, and some of the upgrades i wanted were scheduled for another day.. excited for them to be completed.. great customer service. Thanks Sands Chevrolet for a great car buying experience.
ajlowe
17 de mar. de 2012
I would only recommend salesman mike lehr, he works well with his customers, he goes above and beyond to please a customer. If he went to any other dealership i would follow him because of his personality and professionalism. He was so good i recommended two of my family members to him, and he was able to get both of them a good deal.
ChevroletLover
14 de mar. de 2012
After many phone calls and emails, most that were never returned. Guess that was the hint. Went to look at a new Silverado truck. Drove 2 hours both ways to find out they didn't realize the truck was a long bed not a short bed. This was after I specifically called them and asked them to be sure. Then they tried to screw me on the deal. I would recommend you research the vehicle price and what your trade in is worth so you can see how they try to screw you. In my opinion this is NOT a dealership to deal with. They have a very large inventory, and very attractive pricing until you actually sit down and watch the numbers change. Then you realize they will say anything to get you in the building. After going there I can see why people think car salesman are slime.
onothugs
13 de mar. de 2012
took my vehicle in for a oil change. after completed drove the vehicle 3 miles and the low oil presure light came on. returned the vehicle and asked to speek with the manager. well its been a few weeks now and still no call from the manager. also the rotated and balanced my tire or so they say. I checked the tire presure and the front tires were fine but all 4 rear tires were at 26psi and needed to be at 60 psi. this is a place you can not trust!
mary jane gray
1 de mar. de 2012
After several months of trying to decide which of three Chevrolet vehicles would be the very best choice to meet my future needs and verbalizing this in great detail to Jeff Allison each time I visited the dealership or spoke to him on the phone, Jeff guided me carefully to just the perfectly right vehicle for me to purachase. It was as if he was pointing me in the dirrection for me for to make that decision. I appreciated so much his patients and delivery of just the right information I needed to make my decision. And, we found among many Chevrolet Sonic's on the lot, the one Sonic that we both agreed was made just for me. It was such a pleasure working with Jeff and all the staff at Sands Chevrolet that helped me through the process of purchasing my Sonic. Thank you, Sands Chevrolet, for making the expierence effortless and so much fun. I love my Sonic.Mary Jane Gray
Willboyll
26 de feb. de 2012
We purchased a new 2012 Chevrolet Cruze at Sands. We had a 2011 Cruze ECO and loved the car, we wanted to upgrade and found the car we wanted at Sands. We made the trade to our complete satisfaction and would recomend Sands to any one for fair and honest treatment. Thank you Jerry and Mark for a good dealWill and Carolyn Boyll
Lookatmyface7586
22 de feb. de 2012
I just bought a brand new 2012 chevy sonic from Doug Gayagas at Sands Chevrolet in Surprise, AZ. and my experience was great. He wasn't what you would expect from a car salesman. He was very honest and down to earth. He helped me look around for the best deal and gas mileage on a car with all the features I was looking for. He also broke down the minimal price difference of a manual transmission with very few features and an automatic transmission with all of the features. He got me the total price I was looking for, Down payment and lowest possible monthly price by working very closely with his manager. I have referred him to all of my friends and family and my mom is going to buy a new equinox from him next month. Compared to the other dealerships I looked at in Avondale and Glendale the service at Sands from Doug was the difference between night and day. I would recommend Sands Chevrolet and Doug Gayagas to anyone.
Judy Ann
21 de feb. de 2012
I was very impressed from the time I drove into the parking space and was greeted by Jose, who was pleasant, friendly and made me feel welcome with no pressure. He answered all my questions, was very knowledgeable, and took me on test-drive. I really liked this car and I'm so glad we bought it. Of course Santana just made my day by his enthusiastic personality and his professionalism. Noel was a great guy to work with also and the whole crew at Sand's is absolutely THE BEST. This was the most pleasant experience in purchasing a new car than any other dealership we've ever dealt with. Thanks so much and we'll be back!!Sincerely,Judy Foster
Short4Ones
20 de feb. de 2012
Your sales/service personnel are unwilling to answer easy questions without wanting to do a diagnostic test - $98. The last question we had was answered by a non-car mechanic who discovered all we needed was a fuse . . . your hand for money is always out..... Lamb Chev in Prescott ALWAYS HELPED US. . . . AND WE WILL GO THERE FOR A NEW CAR AND QUESTIONS. . .
chipflo
19 de feb. de 2012
Came in with a coupon for an oil change and was extremely pleased at the speed and friendliness we experienced from the staff. Will come again and again.
notfansofsands
18 de feb. de 2012
Went in for an oil change and filter. The next day, I noticed a puddle of oil on my garage floor. Called Sergio, who was very polite, and told me to bring the car back asap. The problem was said to be a worn oil plug, which was replaced. Conclusion: Sloppy work by the tech. Should have been spotted during the initial job. They offer a great price for an oil change, because superficial work is done. A friend had the same problem. The service writer, Bryan, was very professional, courteous, and friendly. Problem is, the service writer does not work on your car...the techs do. This is the second time I had a problem with this dealership.The other one involved them putting checks next to all items on your car that they review. I know that I need a cabin filter...it's filthy. Yet, they checked it as being very good. You can decide whether they actually looked.
popswalker
18 de feb. de 2012
Very good experience in negotiating a fair price. I was always a ford person. This is my first Chevy. All of the personnel were professional.
finally2cch
17 de feb. de 2012
Scott Rowell and manager Joshua (not sure of last name) were very helpful making us happy, we are tough customers. We ad several issues with the first camaro we picked and they never gave up until we were satisfied. Great customer service from both employees. Felt completely comfortable and the salesman even recommended the serviceman he found to be the best to us. Thanks again
Disaster
15 de feb. de 2012
I had just purchased a used Malibu from sands and the very next day my engine light popped on so I took the vehicle in for repairs. Keep in mind I just purchased it the day before. Victor met me at my car and claimed he would charge me 105.00 to look at vehicle. Why would I be charged for a problem on a car I just purchased? Finnaly he agreed to look at it after I asked for a manager. I was told I would have to leave car over night or possible couple days and that they would not provide me with another car to drive. This is my only car and to be without it for a day or longer is crazy. The next day I had to call and check on my car and I could not get ahold of him. I left several messages but never got a call back. I went to the dealer to check on my car and I was informed that the vehicle would need a 800.00 dollar repair. Are you kidding me? So I insisted that they repair the vehicle at no charge to me again I was told no. I asked to speak to the manager and I was told that would be Tom but that he doesn't talk to customers. Are you joking again? A manager that won't take the time to speak to a frustrated customer? Victor said that he spoke to Tom and was informed again that sands would not repair my just purchased vehicle. Victor then pulled me aside and told me he could help me get my car repaired but I couldn't tell anyone what he was about to say to me. He told me if I went and complained to Jerry Moore and John Thomas the owners that they would most likely help me out. He gave me some pointers on what to say to convince the owners to fix my vehicle. I didn't even know about this dealer rater web site until victor told me to use it to my advantage. He said if I told the owners I would give them bad reviews and bad surveys that they would fix anything I needed. I am sorry but this did not seem right or very professional. So I took my car to power Chevrolet and they fixed it free of charge and even gave me a vehicle to drive. I can tell you from my experience with Tom and victor that they will loose more customers than they will gain. I also should state that during my visit there while victor was talking with Tom the language and tone in which he spoke was so unprofessional that I will never go back for service and or sales. So to end this comment I would say don't waste the time driving to sands because they are clearly out to get your money not your satisfaction and loyalty. Beware the 8.88 oil change service is just a gimmick to lure you into there store.
cwheelen
13 de feb. de 2012
100% positively awesome service and professionalism at sands chevy with Mark Augustiniak and Chad Helmer. Everyone should look at the traverse if they are looking for the best quality suv crossover. And you HAVE to go to Sands and see Mark. He's the perfect combination of a knowledgeable salesman but he never made us feel pushed and pressed to make a decision. I test drove every crossover suv and because of the treatment and professionalism I chose traverse. The delearship is so clean and they were amazing to my son who was there late at night for the signing.
okay
10 de feb. de 2012
Well it was my own stupidity for letting them talk me into purchasing a vechile I wasn't totally happy with, so I can't gripe to much about that. But the overall experience after that has been HORRIBLE. They screwed up documents, lied about getting them fixed, over charged me for my registration & license and have yet to send a refund, and the manager doesn't bother to reply to my disappointment even if it's only to say 'sorry to hear that'.
refowler
6 de feb. de 2012
Staff was friendly, helpful and not too pushy. Buying experience was pleasant. We were able to work a fair deal for both of us. I would recommend them.
bigdaddy321
26 de ene. de 2012
Jake is always very helpful and willing to do whatevr it takes to make the entire service experience more convenient. Very knowledgeable and his efforts to get me in and out are greatly appreciated.
Jsquilla
12 de ene. de 2012
My overall experience with this dealership has been horrible since we purchased our car. The sales dept was awesome, professional and patient with us. Other than that, the other departments we have delt with will leave us to have our car taken care of elsewhere. The day the car was brought home, I noticed some paint issues. I immediately took it back and the sales people were responsive and had it set up to be repaired. We dropped our car off with 3/4 of a tank of gas, only to get it back with the gas light on. Not sure how that much gas is used, since it is only a 40 mile round trip. In reviewing the repaired areas, there was clear coat runs down the door that were not caught. Basically was told that either I can drop it off again to have it repaired, or leave it with them again to correct. The service person told me that the car was washed, which is always awesome. Except when they washed it, the convertible top was immediately put down, so it never dried. When I put the top up when I got home, water was everywhere. We then stopped by the body shop to fix the clear coat issue. They fixed the clear coat issue, but now I have a spot where it was buffed to much and is down to the primer. Further more, my black convertible top now had white spots everywhere. So if you need to buy a car, the sales people are great, But pray that you don't have issues, as they will more than likely have your car to re-fix things than you will to drive it.
chuck bostic
8 de ene. de 2012
very pleased with the whole buying experience everybody at the dealer was wonderful they treated me like i was very special and really mattered to them i felt like family
just4stevem
8 de ene. de 2012
I went in with the intention of trading in my 07 Silverado for a brand new one and that is exactly what happened in a very timely and friendly fashion. I got more for my trade-in than I expected and a good deal with good financing to boot. Dory, her sales manager and Chris in finance worked very hard to make this deal happen. Thank you.
BowtieFan
7 de ene. de 2012
Great Experience! Highly recommend, best experience of any dealer I have dealt with over 40 years.Demonstrated they wanted to make a deal instead of beating you down.By watching their weekly newspaper ads, I was willing to drive 50 miles to make the deal.
ps2577
6 de ene. de 2012
We got an amazing deal and stayed within the amount that we could afford! Jerry Moore and Chris Scott went all out to make sure we got the deal that we were looking for. Sands Chevrolet has a very welcoming and professional sales staff. Overall Sands is a great dealership and we would recommend it to everyone.
azewing
5 de ene. de 2012
Great atmosphere and low pressure. Tibor was very knowledgeable and thorough with all features of vehicle. I was treated very fairly with my trade in and was able to take possession of vehicle in a timely manner. Finance aspect of deal was explained in detail and went smoothly. I would recommend this dealership and in particular the salesman I dealt with to family or friends looking for a new or used vehicle.
Tom clifford
4 de ene. de 2012
Only thing that could get better is if it would of taken less time. We were at the deakership for seven hours. All the staff were top notched.
mbarfels
25 de dic. de 2011
Took care of everything, fair appraisal of trade-in car, found financing for us, fast turn-around, no pressure sales dept, would recommend to a friend
tbasham
16 de dic. de 2011
Used car sales manager was worst I have ever met. Extremely rude and would not help explain anything. Would not use this place again if my life depended on it.
dobsonmike
14 de dic. de 2011
Dawn Farrel has been the best sales representative I have ever work with in a dealership. Very friendly and helped me get the best price for what we where looking at and our situation. She followed through on her promise. Greatly appreciate, enjoyed and looking forward to dealing with Surprise Sands Chevrolet currently and in the future. Great facility!!
dezolde
12 de dic. de 2011
I just purchased a new 2011 Silverado pickup at Sands in Surprise, AZ. Joshua Gull, sales person, was helpful and pleasant to deal with as were the other Sands personnel with whom I interacted. Overall, the transaction was a positive experience and I would not hesitate to recommend Sands to my friends.
So pleased!
25 de nov. de 2011
Dawn made this such a wonderful experience! I never felt rushed or pushed into any particular vehicle, she showed me everything and let me choose what was best for my needs. Yes as always buying a new car is a lengthy experience but she made it as positive and non pressured as possible. She was honest and straight forward about price, interest rate, rebates, and payment making sure that I was comfortable with it at all times. Thank you again Dawn, I will not only recommend you to others but I am a life long buyer with you. Sands is so blessed to have you as one of their elite!
lkuntz1964
11 de nov. de 2011
We had a great buying experiance at Sands Surprise when we purchased our new car. The salesman was very friendly and was very honest (yes honest-even when he made a huge mistake he admitted to it and didn't try to lie). He did everything he could to fix his mistake and sure enought he did. We got our new car the next morning. All of the people we came in contact with were so friendly and helpful. Our finance person even took the time to call a couple days later just to tell us the loan was finalized and to have a good trip. He had remembered we mentioned we would be going out of town after the purchase. Over all we were very happy with them at Sands Surprise and wpuld recomend them to others. Thanks Kevin, Chris all the others involved !!!!
hamiltondysart
1 de nov. de 2011
Lately every time I take my vehicles in for just an oil change they seem to find something else wrong that is more expensive and not covered by the warrenty.Last time they told me my brand new Malibu 2011 also needed an alignment and tire rotation, which they said would not take that long but we were ther for over 2 hours.When I ask about a discount for having to wait so long Jason raised his voice and said "I told you before it could take 1 hour or longer but I beleive he said 1 hour or 1 hour and a half not over 2 hours.I will go back to Power Chevrolet for better customer service Thanks,George
briannam55
30 de oct. de 2011
Worked well with me, I was a first time buyer. The staff was very friendly and helpful. Sales rep and other staff were not pushy like most dealerships. Made my buying experience very simple. Would definitely recommend to buy here.
jilly1007
27 de oct. de 2011
I found what I was looking for online (2006 Dodge Ram 1500 Mega Cab). I emailed for more information and Mike Lehr responded via telephone. I made an appointment with him the same day (Sunday). I told Mike what I was willing to pay monthly and what I had to offer for a trade. He never pressured me to go any higher and instead asked me if we could not make it work how long was I willing to wait and I told him I am very patient and willing to wait for the right vehicle...well I fell in love with the one that I saw online. We made the deal and signed the papers. I felt he was on my side the entire time. Also, I was called on Tuesday to come sign the final papers and Chris Sollars actually found me a better deal with an even better interest rate that we had originally agreed upon. By the way, both men were very enjoyable to work with!!!! Oh and lets talk about price....I was given an extremely great price for my truck....I have compared and found no other with the same options at the same price as what I was offered and paid. Also, I was given an excellent offer on my trade-in!!!!
sfcola
21 de oct. de 2011
Nancy made buying a new car very easy!!! She knew her stuff and did a wonderful job to make my husband and myself very comfortable.... I will only buy cars from Sands!!! Thank You Nancy!1
nick.dean89
19 de oct. de 2011
Scott made sure that I was overly satisfied. He exhausted every option possible to ensure that I was happy. I will never go to any other dealership than sands.
rattigan
3 de oct. de 2011
I really appreciate the outstanding customer service I received from Sands Chevrolet. Codie kept me inform of were my vehicle was at on the service I was requesting, I was very impressed on how he remembered my first name. I noticed he gave the same outstanding service to all the customers he was helping. This is the reasons i continue to bring my vehicles to Sands Chevrolet in Surprise. Outstanding service is hard to find these days,thank you Sands Chevrolet for making me feel like a value customer.
AZSHAKTI55
29 de sep. de 2011
I should have been told to return at closing because I was not waiting for my vehicle to be serviced it would be finished later.
sarah2131
31 de ago. de 2011
I don't want to give them any rating at all! Worst service department I've ever been to! I have taken my van back to them 4 times to fix the problem, paid over $1300 and they tell me they test drove it, and assured me the problem was fixed. Not even 5 miles away from the dealership and low and behold IT'S NOT FIXED!!!!!! The service manager Matt is RUDE and CONDESCENDING! Argued with me that there's nothing wrong with my vehicle and I'm wrong.. UMMM I think I would know how my van for the past 2 years acts and when it's not working normally. They keep guessing on what needs to be fixed.. "it could be this" they've replaced so much stuff I don't even know where to begin and all of it for no reason!!! All I wanted was for my vehicle to fixed.. why is that so hard for a "Master Technician"?? HORRIBLE PLACE!!! AVOID THIS PLACE!!!
Sharonlee
27 de ago. de 2011
Sands Chevrolet in Surprize, AZ. is by far & away a world-class organization.From the minute I drove up to the moment I drove away, I couldn't have asked for a more positive & exciting experience. When an organization is as smooth as the car I am driving, it speaks volumes about the dealership. If you are looking for top-rated customer service & a seamless transaction, Sands Chevrolet is the one & only stop you will ever need.
Elviscow
25 de ago. de 2011
I did most of the research online. Website was easy to navigate. Internet Sales Person (Tibor Dobrosi) did and outstanding job working with me to find and purchase the truck I have waited two plus years for. I have shared my experience with my friends and family. I rated this five stars because there was no option to give six.
Victor Longo
18 de ago. de 2011
We always receive great assisstance from Jake; he is always courteous and kind in helping us resolve any situation. Sands Chev/Surprise has been excellent.
bacigalm
4 de ago. de 2011
I was treated very fairly by everyone at this dealership. I was not pressured in any way. When I finally purchased everyone was extremely helpful and I have no complaints regarding my sales experience there.
silverBB
1 de ago. de 2011
I have been dealing with Sand's Chevrolet of Surprise since 2010 when I purchased a new 2010 Chevrolet Cobalt there. the service there has always been superb and I really appreciate the paople and service that I get there.
mtb111566
31 de jul. de 2011
went in knew what price i wanted and the sales people worked quickly to get me the price i wanted with little bartering,had me out the door in my new truck in no time
Relam
23 de jul. de 2011
Both scott and Chris were very helpful, informative and a pleasure to work with. It was worth a 50 mile drive from Chandler. They definatley took the time to show me my options and get me a great deal.
imshimmer1
21 de jul. de 2011
Went to check out a lease on a 2011 Cruze - met up with JOE SKULLY, salesperson, andWOW! ended up BUYING the 2011 Cruze instead, thanks to JOE SKULLY. SKULLY was extremely informative and took that extra step to make sure all my concerns about buying were answered, and made buying at Sands Chevrolet in Surpise a real pleasure.Ask for JOE SKULLY when you are there, you won't be disappointed.
seraphimskg
7 de jul. de 2011
I spent a great deal of time on the internet looking for a car for my mom. When I began to look at Chevy,I chose Sands Chevrolet for its convenient location. I was then contacted by Bob Rillston (sales) and John Thomas (GM) who were fantastic. Both did an excellent job of communicating with me via email (my preference) and then when I brought my mom into the dealership they did an excellent job of meeting all her requirements for a new vehicle and answering all her questions. It was a very pleasurable experience.
esme1
6 de jul. de 2011
Easy to work with. Tony was wonderful person and had patience. The staff was very friendly. We would certainly buy another vehicle from this dealership.
rhenderson09
2 de jul. de 2011
I will NEVER bring my car back to this dealership. I brought my vehicle in at 5:00 on a Wednesday night because the cruise control went out and a light came on. I understood that they would not be able to get the vehicle repaired one hour until close. I was hoping to get an idea of how long it would take so I could set that up. They had no one that could look at the vehicle. Why have hours of operation if you are not operating during those hours? Well I ended up leaving the vehicle with Jody. He was very nice and assured me they would call in the morning to give me an idea of what the problem was and how long until it would be fixed. I got a call back at 2:30 in the afternoon the next day! I would have NEVER left the vehicle if I knew it would take an entire day to get a call. I was upset with that, but Jody was very nice and got the vehicle fixed so I didn't worry to much. When I went to pick up the car he noticed the door handle was chipping and suggested I get that in before my warranty expired. He ordered the part and I made an appointment for the next week. He even called me that week to let me know the part was here and ready. Well Saturday morning I brought my vehicle in at my appointed time. He had told me to make a list of anything that needed fixed and we could get that done. Nothing major, just small items. Well the service department did warn me that it would be about 1- 1 1/2 hours to get it done. I said not a problem and I waited at the dealership. 2 1/2 hours later the gentleman came over and said he had bad news. The part was incorrect and they have done NONE of the work. I sat at the dealership for 2 1/2 hours only to be told they did absolutely nothing for my vehicle! I was furious! Not only did they quote me and over an hour off on the expected time but then they did nothing. The guy told me he was very sorry and would give me a card for a free oil change! What!?! A 9 dollar oil change. I laughed. I have never been so angry with a car dealership. They have NO customer service skills. I will NEVER recommend them to anyone I know. I am not going to waste my time with a dealership that doesn't value your time. I wasted 2 1/2 hours of my Saturday at Sands Chevrolet why they did NOTHING for my vehicle after I had an appointment and had confirmed the parts had come in.
YouSuckBad
1 de jul. de 2011
I have now had 2 bad experiences with this dealership..my first visit was for my husband to look into getting a used car and the salesman tried selling him a brand new car that he did not like...that wasnt what made this experience horrible it was their lack of respect and customer service. The sales man was extremely sexist and I found his comments to be offensive. Customer service must not be a requirement to work here even the management is rude..my last visit there was for my husband to turn in a car he was going to buy from them until they changed his agreement. The sales manager was extremely rude to us and once we turned the car in were left stranded and had to find a ride home...I have told everyone I know not to buy from this dealership!
lauberg
20 de jun. de 2011
jacob was the best service tech I have ever dealt with. went above and beyond to have repairs made in a timely fashion and kept me updated. while auto had to be kept overnight provided rental car at no expense to me.
turndriverside
19 de jun. de 2011
Absolutely hate this place. Every year or so I get tricked to come in by them mailing me coupons for an oil change or a brake job, and once you get there with a coupon that says "Synthetic oil change 39.95" they tell you it's synthetic blend. I called them and asked the receptionist to speak to a general manager, who then proceeded to transfer me to a service scheduler person, and once I explained to him that I wanted to speak to a general manager, he then said he would transfer me to his secretary.. and then transferred me back to the same receptionist who initially picked up the phone...... and then I got transferred to the general manager's voice mail.. The manager called me back the next day regarding the coupon issue and explained that fitting an additional word such as "Synthetic-blend" would be impossible because there is not enough room for 5 more characters.
chipflo
13 de jun. de 2011
Came in for a coupon special oil change and car wash. Third visit and was completely satisfied with the service and the speed it took to complete the job. Cody was friendly, efficient and informative.
ssbeveridge
7 de jun. de 2011
We wanted to purchase a used car to decrease our monthly car payment without increasing our debt. Brad and the managers at Sands understood our needs and listened to what we were trying to do. They suggested vehicles that suited our active family and helped us find a vehicle we are very happy with. The negotiation process was very straight forward and I really feel the managers went the extra mile for us. Never once did I feel we were anything but VIP clients, even in light of our low budget. Thank you Sands!
ckorinko
30 de may. de 2011
My wife and I went in to test drive the new Cruze and were treated with great service by Bill Schneider. I would not hesitate in going back to Sands Chevrolet when I'm ready to buy. No hassle, no pressure, willing to spend time to help. A great experience.
SaraLyon
29 de may. de 2011
I previously purchased a new vehicle from Sands and was very happy with the sales people and the car. However after a year I needed a larger vehicle and went back to Sands after looking at a couple of other highly recommended cars and found Mike Wimberly, the fleet mgr. to be very friendly, helpful and knowledgeably as to the best choice for me based on what I needed. I purchased a Chevy Equinox LT and am extremely happy with it.I believe I received the best possible amount for my trade-in based on internet sites I checked and also the best price on the new vehicle. I highly recommend Sands to anyone who is looking for an honest dealer and a great price.
DND
21 de may. de 2011
These 3 people: Colin, Sean and Santana are truly the BEST in the business. After spending hours each night for almost a week of looking for cars and working with other dealerships, sales & finance people - it was a refreshing experience working with these gentlemen. Colin, our salesman, is the epitome of nice. His friendly mannerisms drew us in and made us feel more comfortable. We were undecided between 2 vehicles and he freely gave his opinion & it mirrored ours - giving us more confidence in our choice. He listened to our needs, desires and wants & didn't pressure us throughout the entire process. He treated us like he feels he'd like to be treated - like he was buying the vehicle himself. We actually feel we know him better as well & enjoyed talking with him - even on a personal level. Sean, the Internet Director, worked the numbers for us with incredible precision & knowledge - giving us so many options. He ensured we got the price and payment we were looking for. Sean also took time to explain the hows and whys of interest and its relationship to our rate & payment. He knew our pre-approval rate & topped it!! We received the best rate possible.Santana, the Finance Manager, took time to explain the amounts, possible warranties and different insurance policies that were available to us. We signed our contract with confidence. Thank you Sands Chevrolet Surprise, for employing great people that will keep us coming back and keep us referring our friends to your dealership. (it's now our dealership too!)
mhartw
20 de may. de 2011
I took my 2007 Yukon in for an oil change and tire rotation. I had never been to the Sands dealership before and finding their internet special prices decided to go. I was impressed by the facility when I drove up. I was greeted promply on the service drive and asked what I needed. I was not pressured to include additional services. My wait time was one hour which included my services plus a car wash. The waiting area was very plesant and the display of ventage chevys was intersting. I'll go there again.
nando87
13 de may. de 2011
They had the easiest buying experience I ever had, NO BS just a great price no body could beat! I highly recomend this dealer to anyone! The staff was very straight forward and willing to make a deal with no hassel or back and forth, they offered the best deal on the first try!
mrhappy151
11 de may. de 2011
Called and spoke to dawn on wednseday and ont Thursday I had been approved with my payment and vehicle sale was so easy I have my girlfriend going down to pick up a car on Sunday I would recomend sands to anyone I have another relative comeing down to look at a car here looks like we will be a sands family for years to come
azconnie
5 de may. de 2011
Professional & friendly staff. Worked with me to give me the amount I was looking for for the trade-in for my car. I did not feel hurried or rushed and the staff answered all my questions. They explained all the sale terms and and additional options without me feeling pressured.
arizonasunbum
4 de mar. de 2011
Bought our 2011 Chev Equinox at Sands Chev in Surprise AZ and have been treated with nothing but greatness from everyone there. I would highly recommend this dealer not only for sales but for service, I have been thoroughly impressed with everyone!
cjordan
1 de mar. de 2011
Jazzy understood that we had a budget to stick to and she actually respected that unlike other dealers i have dealt with in the past. She refused to show us any car out of our price range and only showed us family friendly cars like we had asked. My husband is very specific in what he likes in a car and she happily dealt with that! She made sure she got us the best deal and explained every single step of the process since my husband and i are relatively new to this whole process
ken arrington
24 de feb. de 2011
when i arrived , i met irwin out on the lot .he asked what i was intrested in . he showed me the car and the truck that i wanted to look at.they were the plane jane ad come ons . too plane and no options . then we looked at the silverado upgrade with nice options,which i drove and liked .i returned the next day and me him and the sales manager haggeled price and trade value .came back the next day with the wife ,and we finished the deal. so far a very satisfied customer ! kennis arrington 2/18/2011 !
gregsaz
24 de feb. de 2011
The salesman was very friendly and listened to what I was saying.He did not try and push me to buy and actually save me money by showing me a lower model that had everything I was looking for at a lower price! also showed me and met the service dept.adviser. It all took just a couple of hours.
rnorlemann
22 de feb. de 2011
I have used this dealer in the past for service (also excellent). This trip was to trade in my Avalanche for a new Camaro. With Mark, the sales experience was light hearted and pleasant. He and Chris have a sense of humor, which I find very positive in a buting situation. Nor as stressful as just crunching numbers and having closer after closer put the squeeze on you. I have already recommended this dealer to several people, for both service and sales.
rphscaz
3 de feb. de 2011
Not many people look forward to visiting a dealership and discussing the purchase of a new or used vehicle. However, this visit to Sands Chevrolet was a pleasure and the staff allowed the customer to take their time and allow them to find the vehicle that suits them. We never felt pushed or directed to any vehicle that was not in our best interest. This vehicle was to be a "run around type of car". We already had a larger vehicle and that is our "travel or road car". My wife is very pleased with the purchase that we made and we were pleased with value that this dealership provided and their followup to make sure that we were content with the new vehicle. This is our second vehicle purchased from Sands Chevrolet and we plan to add another vehicle in our future purchases. Highly recommend this dealer and they deserve our ratings !!
megnut
29 de ene. de 2011
Richard Acord was very fair and kept me informed of the status of the vehicle Ibrought into be repaired. He showed professionalism, compassion, and very attentiveto my needs in repairing the vehicle I traded in for a new vehicle. I will highly reccomend to others Sands Chevrolet for service on their vehicles.
pfaulisi
29 de ene. de 2011
We went to Sands, the day after we went to Powers. Erwin met us outside after we were looking at Tahoe's. He showed us some cars & we went in to talk. We decide to go home & talk about it. We told him we would be back. We did go back the next day. He gave us great service. He was polite,& explained everything to us on the car. Everyone at the dealership was great. I have already recommend Sands to my cousin who will be looking for a car, in the next month or so.
djvanwinkle
29 de dic. de 2010
Mike Lehr was Great. I was initially trying to get into a 2011 Colorado or Silverado. Mike worked very hard with the numbers to show me how a new vehicle was not going to be where I needed to be for the monthly payment. We started to look at the used inventory and found the perfect vehicle. The 2008 silverado will meet all my work related needs and the monthly payment was where I needed to be. Thanks Mike Lehr: also the finance gentlemen was very helpful. I really like Sands Chevrolet. This is the third vehicle I have purchased from Sands in 2010, all have been a pleasant experience. I also think the service department is great.
Ernestina
6 de oct. de 2010
I had gone to other dealers for assistance in obtaining a new or used car & had no luck what so ever. As soon as I recieved the call from Mike it was a good experience with him and all the other employees involved from sales to financing. Thank you!!
smokin bills
7 de sep. de 2010
I gave the review that I did because of the way in which the sales person and finance person were not pushy and listened to what I had to say. If all car lots worked this way the reputation of the industry would go up. I enjoyed working with bonnie and she made myself and my wife feel very welcome and she seemed generaly interested in us as people not just another potential dollar coming in the door. We chose to go to bonnie because of the experience that my wife and daughter had with herin my daughters vehicle purchase.
ecoglass7
31 de ago. de 2010
Ive bought 20+ vehicles over the past 18 yrs & Bill S. The Internet sales rep. for Sands was 10/10 !Jerry who is one of the owners stepped in & helped smooth the deal in order to make it happen ! My credit sucks "AZ House Market" & both Jerry the owner & Bill S. Treated me great at all times ! By far best dealer I've ever bought from !The only down fall was after the purchase I decided to purchase several items from the parts shop "Sun Visor, rear rubber inlay mat, fancy key phob, & others" but when my wife & two children & myself with my bad back walked up to the counter there was no one there except an older gent. Who was trying to locate a part rep. for twenty minutes before we got there ! I walked over to the seperate cashier counter & asked her to help & she made a sigh & paged someone !After waiting 30 minutes a scruffy guy named Jeff strolls out & decides to answer several phone calls so the older gent. Left not happy then I asked for several items & it seemed as if he didn't want to help us so we left ! So if your buying a new or used car - I give them a 10/10 ! & after meeting Jerry the owner & seeing how much he cares about his dealership I'm sure the parts counter will be fixed asap ! Thanks owner of 2010 LTZ Tahoe
cthornton
25 de ago. de 2010
My purchase experience was extremely easy and the staff very helpful and courteous throughout the entire purchase experience. i especially liked the online tools to search inventory before arriving and knowing what i wanted to look at before arrival. My sales person was extremely helpful and willing to do anything to satisfy. Great experience!
jarettm
12 de ago. de 2010
The initial sales I would say went very good. Chris, Daniel and Kurt really worked with me (I thought) to get me the best deal. However, it was after that that I ran into problems. They did not fix the warranty issues with the truck like I asked, and they did not transfer my plate credit or my custom Veteran's plates to the new vehicle. After two trips to the DMV to get it sorted out, I am now out of quite a chunk of change. I was asked at the dealership about transferring the plate credit and the plate and I specifically said yes. I even contacted John Thomas (dealership manager) to help with the situation. It took a second email from me to have a dealership representative contact me. I made the rep aware of what was going on. He promised a call back the very next day which I have not received. It has been over a week now and I have yet to hear anything back from anyone at the dealership.
Joseph Massillo
24 de jul. de 2010
Dawn responded quickly to my internet inquiry and subsequent telephone call. She worked diligently to find the vehicle we wanted and met with us in person at our convenience. Once we committed to the deal she had the vehicle transferred to Sands Chevrolet and closed the sale. After sales contacts were made to insure satisfaction.We have purchased a lot of vehicles in our life time and this was without a doubt the most pleasant experience of them all.
michelestroup
22 de abr. de 2010
From the minute I walked in to the dealership to close the whole process was a positive experience. I give an A plus to Ron Donlevy for his Customer Service skills. Ron explained everything from beginning to end. I recommend Sands Chevrolet in Suprise.
mkatena01
18 de mar. de 2010
The reason for my rating is that the experiance was very enjoyable and not the regular car buying experiance. Mark really listened to me as to what I wanted. He did not try to steer me into something that I did not want. Excellence sales on his part.
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