Munish Vasisht

9 de sep. de 2021

Great team! Went in to buyout my lease. They scheduled an appointment time for me. Very transparent and did not try to sneak in any hidden fees; unlike one of the other Nissan dealerships. In and out in 30 mins. Awesome experience. Thanks Haroon!

Luciano Virgilio

18 de ago. de 2021

Brought my car for scheduled maintenance 2 weeks ago but wasn't able to get it serviced because didn't have a booked appointment. So I booked my appointment for today at 11:45 am. Arrived on time to my appointment but was not counseled on the inspections/maintenance required. Within 20 minutes received a call from a maintenance counselor informing me that the car was being scheduled for the premium routine scheduled maintenance based on the mileage of my car. I was quoted over the phone a whopping $1,600 estimated cost which was absolutely outrageous. Clarified that luxury maintenance was not required since my car is in perfect working conditions. We ultimately agreed to $1,000 charge to replace all the filters and fluids. At 3:30 pm I requested an update of the inspection and maintenance time frame just to find out that the car has not been touched yet! What is the point of booking an appointment with a time stamp if I could have used my car for the past 4 hours. Furthermore, when voicing my concerns to the service counselor, I was pretty much dismissed with a simple "if you don't service your car today, you will have to wait more than 2 months to be able to schedule another appointment. If I could give this place 0 stars, I would! I don't think it's possible to provide worse customer service! Oh yeah...my next car, definitely will not be a Nissan...that's for sure! UPDATE: At 4:00 pm, my car was still not being worked on so I called another Nissan dealership service and scheduled my maintenance for tomorrow without any problem. At that point I went to the servicing office and requested my keys back so that I can leave and put behind me this frustrating day. However, this time another individual approached me and introduced himself as the general manager (his name is Shivneel). The GM started by apologizing profusely about the situation and begged me to reconsider my decision of leaving; furthermore he offered me a free rental overnight so that I could leisurely come back in the morning and pick up my serviced car. Unfortunately, my level of frustration had reached a point non-return so, despite his generous offer, I insisted to retrieve my vehicle and leave. The GM insisted on letting him make it up to me (several times) to the point that he gave me his direct phone number and promised me that, if I were to give them another shot in the future, he would personally ensure that I'd be provided with a red carpet experience and a considerable discount on the future service. Because of this, I give the GM a 5 stars; however, as a manager, he needs to address his employees better because they are the face representing the business and employees with poor customer service skills equate to a business with poor customer service. My final rating is 2 stars.

Shikoh Shikoh

3 de ago. de 2021

Well love this place and trust them for my car

Naldo Calderon

8 de jul. de 2021

Do NOT do any business with Haroon Sultan, who’s official title is “General Sales Manager.” He presents himself as General Manager of Nissan San Leandro which is a lie. After doing our homework and finalizing our decision of purchasing a Nissan Rogue, we decided to do it in SL since it’s close to home. But, after making a verbal deal he refused to deliver the vehicle over a course of 4 days because it needed a “software update.” It’s apparent his greed to make a dollar out of a sale is the most important thing to him. He turned a simple transaction into an overly complicated one. He gets VERY uncomfortable when you do your due diligence in front of him (I.e. call another dealership to confirm what he has told you). I have NEVER trusted a car salesman and this is the reason. If that makes him uncomfortable then he has chosen a wrong line of business. When I questioned him on his official title, he took the sales quote from my hand and told me HE was not selling me the car. With low inventory, he didn’t care for MY sale since getting more money from the next guy on limited inventory is best for his pockets. There is absolutely no other reason why he chose to play games with me and not finalize the deal. There was numerous other red flags which I am actively sharing with Nissan consumer affairs. People like this are why buying a car is so frustrating. I purchased a brand new 2015 Tacoma and a brand new 2016 Corolla at One Toyota in Oakland with out ANY issues and we have been completely satisfied. We put that loyalty aside to find our new car. Big mistake! We plan to go back to One Toyota and buy a Rav4. Heed my call…STAY AWAY from this place!!!

Michael Solly

19 de feb. de 2021

Ali was helpful, authentic and honest. I bought a 2019 NV passenger van and it was a great experience. I drove 4hrs to buy and Ali was a man of his word. There were 0 surprises. Thank you!!