Grace

24 de jun. de 2015

Our salesman Mikey was very kind, considerate and explained everything about vehicles that I was interested in, he offered me refreshments. I got exceptional service from Mikey, I will always come to him in buying my future vehicles. I will also tell family and friends to come see Mikey at Kevin's Royal Autos, in Owego, NY.

Jim

22 de jun. de 2015

I'd been shopping for a used, low mileage Ford Edge Limited for the last several weeks on Cars.com, and guess you can consider me an Internet car buyer, as this is how I've bought my last three cars. I'm willing to drive a long distance for the right car. I know exactly what I'm searching for, color and all. Searching a particular car, its ratings, reviews, basically doing some homework, can quickly get you familiar with what's a fair deal, and others that would require a lot of negotiating to get to what it's really worth.I've inquired on a couple I'd seen, Earlier this past week, a car popped in to my search, within the 250 mile radius I'm willing to travel for a car. I called the dealership, Kevin's Royal Automotive, spoke to salesman Robert. He told me all about this car, its car fax history, price, and I knew it was good, there was really no room for haggling. This car was a 2011 Ford Edge, fully loaded, Navigation Package, and upgrade paint. He sent me pics of it, and it was clean. Only thing left was my trade, and, after sending him exterior and interior pics, we agreed on the trade, providing it ran as I said it did. So I took the 3 hour ride to the dealership, met Robert, who at that time was working with another customer. He introduced me to another salesperson, Barbara, who showed me the car, and went over it with me, explained the options fully to me, and went for a test drive. After driving, knew this was the car, and, while Robert went over the car further with me, all the paperwork was getting done. This was probably the easiest purchase I ever made, and couldn't be happier. It's a great dealership, all the people I met there were friendly and helpful. After getting all the junk out of the car I traded, off I went. After a while, realized I forgot the glove box items, called Robert, said no problem, he would box up and mail. Following day got the package via priority mail. They made this Internet buy easy, and it was pleasure dealing with them, 5 stars all the way.

AngelT

21 de jun. de 2015

We came in during their liquidation sale. We were just looking at the deals and comparing trucks from the other local dealerships. The trucks are clean and show ready. The staff is very friendly and ready to make a deal. We have worked with Mikey in the past and bought a brand new van also a very good experience. This time we also worked with the owner and were very pleased with all his help. I was very happy to find he was still here. I will be coming back here for my next vehicle.

Silvia

20 de jun. de 2015

I had an overall really great experience in purchasing a new to me Honda Accord at Kevin's Royal. Van gave me great customer service and product knowledge to help me make the right decisions. Hands down I could not be happier with my new ride, price, and warranty. Van you rock!

JB

20 de jun. de 2015

Mike was a pleasure to work with from the moment I arrived until the moment I left in my new car!

john

19 de jun. de 2015

this is the second time i have purchased a vehicle from kevin's automative. The first time was over 4 years ago when i purchased a 2004 dodge dakota. the service at that time was good and this time around was even better. van answered all my questions and was very helpful. going home with a 2008 dodge 1500 in less than 3 hours. tks van...

James H.

18 de jun. de 2015

I had good service, very happy about the deal I got on my used fusion.

Ernie Williams

18 de jun. de 2015

Again Royal Dodge went above and beyond. My sales associate Van got a call from me that I was looking. He knew things were tight, but went way above and beyond in helping to make a deal for me. Mr. Harris and his sons run a great dealership. I would recommend them to anyone looking for a vehicle.

Gary

17 de jun. de 2015

Nikki and Ron made me and my wife very happy with our new car!!!. I must say from the moment we met, we hit it off as if we've known each other for years. Nikki brought down our monthly payments to within our budget and I will always be great full to her for that. Thank you so much for making me and especially my wife happy with our purchase.

stephanie

16 de jun. de 2015

I was looking for a jeep wrangler for a while and was driving by the dealer when I decided to stop in to look at a jeep and Mike came over and asked what I was looking for. We spent a couple days going over numbers and he helped me stay in my price range and even let me take the ones I liked for an overnight test drive. He helped me out tremendously and I was able to find the car I wanted at the price I wanted to stay at. Thanks for all your time and effort!

Happy first time buyers.

14 de jun. de 2015

I wanted to publicly thank Nikki and Ron for the out standing service they both provided My husband and I. Now we know and understand why we were recommended to these two awesome people. Nikki was really welcoming and ready to get the ball rolling. Ron was friendly and ready to help us make the right choice for our family. I love that no matter how little or how long it took to get a bank to approve us they where there making sure we where happy in the end.

Andy

11 de jun. de 2015

Michael Counts (Mikey) provided a fantastic buying experience when we came in to look at a Jeep Wrangler. He was consistently pleasant and up front. Great interaction! Great deal!

Mary

9 de jun. de 2015

Totally happy with how I was treated. I would recommend this car dealership to my friends.

james doolittle jr

8 de jun. de 2015

I got help from Michael at royal Chrysler dodge jeep and ram it was a very good experience fast and easy.

Donna

6 de jun. de 2015

I had a wonderful buying experience, Michael Counts is a great salesman. I would recommend him to anybody.

wonderwoman mattie

2 de jun. de 2015

he got me the car of my dream come here and get a nice car please,

Ben Fiore

30 de may. de 2015

Without Nikki and Tami I would of never bought my truck! They are straight forward and honest! I'm gonna be a lifelong customer....just as long as they're still working there!

JM

29 de may. de 2015

I was very satisfied with my experience buying a Jeep. Jerry and Nikki were extremely professional and pleasant to work with. They went above and beyond to be sure that I could find what I wanted. They made the whole process a pleasure from start to finish. I have already recommended them to a friend and I will definitely be back, thanks for the great service!

Brian Hutchinson

29 de may. de 2015

The buying process at Royal Chrysler and with Ron and Nikki has been very enjoyable. When I came on the lot the experience was pleasant, fast and relaxed. Ron took the time to listen to what I was looking for and a vehicle. Ron took the time to listen to what I was looking for and a vehicle. I went in wanting one vehicle and thought for sure I was getting that vehicle but after Ron took the time to show me the Dart and all the benefits it had, I was ready to change my mind. When you have a ales person who can take the time and put you in a vehicle that meets and exceeds your needs, that's a experience that you won't find anyplace other than here. Nikki worked her magic and listen to what I was looking at paying for a vehicle and got me into a 2013 Dodge Darr over a year ago at a reasonable price. Both Ron and Nikki delivered a customer experience like I have never experienced before. As busy as these two are, they make you their number 1 priority and they will work to make sure whatever your needs are are meet. I highly recommend visiting the store and speak to Ron when your ready for a new car, because your walk off their dealership feeling like you left a family members house!

Lorie

28 de may. de 2015

I bought my last 2 Jeeps from Royal and I couldn't be happier with both experiences. Nikki Burdick went above and beyond in all aspects, from the first phone call through the entire buying process. She didn't miss a single detail and she is the reason I will buy my next Jeep at Royal!The service is excellent and I love this Jeep!!

Judy

28 de may. de 2015

They were amazing the way they went out of there way to get us our car. Barb was the best. Thank you for all you did

Becca and Rachel

22 de may. de 2014

I have no idea how these people have had bad experiences here. My fiance and I couldn't afford a huge payment [we ended up getting a $261 payment] and that was with everyone working with us. They went up and beyond anyone would have for us. We're first time car buyers, and everywhere we went they said we needed a co signer but Kevins made it work for us. I cannot express how amazing this experience was. Cara is AMAZING please consider going here and asking for her you will not be disappointed by any means. From now on I'm refusing to go anywhere else but here. Thank you Kevin and employees, y'all are beyond amazing. And cars.com people, don't be discouraged by these reviewers go here, and ask for Cara you will not be disappointed.

S. King

24 de abr. de 2014

The Good: The service department. Excellent as long as you speak to the right guy. (If you have ever been there, you know who to avoid.) The work performed has always been excellent. The Bad: The entire sales process is a hassle, especially when they have their monthly "super sale". Which leads me into The Ugly: completely obnoxious advertising/promos featuring salesmen shipped in from all over to take your money and run. Honestly the only reason I keep coming back is because of the superb work done by the service department. (Certainly head and shoulders above those clowns on Front St. Binghamton.) So to summarize, great service, but if you decide to purchase something. GET EVERYTHING IN WRITING!!

Richard & Jeanette W.

27 de feb. de 2014

This will be our third time getting our Jeep from Royal. They have always been a great place to Jeep shop. Excellent staff, very satisfied with the treatment and deals made. See you soon Niki!

PT Cruiser owner

19 de feb. de 2014

We own a 2010 PT Cruiser. In 2011 the foam in the drivers seat split and the mechanism to move the seat stopped working. Both were repaired. A short time later the power seat would not work again. I went back to the service dept. and told them my seat was broken. I was told it was not. They manually adjusted the seat. After going back several times, I was shown how to adjust the seat myself by putting my hand between the side shield and the seat. This was the only way Royal could get it to operate. If you have to manually adjust a seat that is supposed to be a power seat, there is a problem. This should have been reported to Chrysler and repaired under warranty especially since this was not the first time it had happened. Instead I was shown how to manually adjust it. Now after we have had to put our hands in between the side shield and the drivers seat so many times the side shield has broken off and my car is no longer under warranty. I am now being asked to share the cost of the repairs, something I would not have had to have done if the situation had been reported to Chrysler by Royal when it began happening, especially since it continued to happen.

triple cities car buyer

4 de feb. de 2014

I went there to look for a used car as they list 2,000.00 for any used car. I went on a weekend and they had sales people that they brought in from out of town and they pressured the heck out of me right from the get go. They the inventory was like a scratch and dent sale. The sales person would not show me prices. He would just show me what he'd give me for my car and what my monthly payment would be. It was aweful. I had to beg for my keys back and was very upset. I was almost to the point where I though I was going to have to call law inforcement or get in a battle to get my keys. I've been very upset about this for a long time and thought I should keep my mouth shut but I want this dealership to be aware of how these out of town people treat thier local customers. Maybe they'll change thier ways and hire local people who are invested in our community.

Ashley

29 de oct. de 2013

I can not begin to explain how unhappy I am with this business. I purchased a used vehicle here that has been nothing but a problem from day one. It has been in their service center every single week I have had it. Plain and simple it is not safe to travel with my newborn child in. There seems to be no care from anyone here about my lost time and frustration on the matter. Sure they'll fix it if you rub their nose on the problem and they can't pawn you off until your warranty is up. Half the time they can't even give you a loan vehicle because they are all being used. Not that you would want one anyway because none of the ones I was given run correctly. One even leaked oil so badly it was smoking and I was afraid to drive it. Needless to say I will not be a return customer and if they Are treated half as badly as I was I do not see how anyone would want to be.

Rocket

30 de ago. de 2013

Overall, the dealer does what it is supposed to do, sell the car. However, they never give you a clear sales price on the car you are buying or a clear trade in value on your car. There are no prices on the windshields or anywhere. They jockey the numbers and keep the actual prices unclear. They always focus on a target monthly payment, adjusting the number on payments to get the price THEY want.

NewRide!

27 de feb. de 2013

The employees greeted me warmly, were very welcoming, helped me find cars that I was interested in. Were willing to work with me to find a price that worked for both of us. Overall, very positive experience!

Copper101

12 de dic. de 2012

Four weeks and two round trips at 50 miles each and then fixed the wrong side of truck. Then wanted me to wait for another two weeks for an appointment. General Manager swore at my wife. would rate them at -20 but that is not an option. All the manager wanted to know is why i didn't by the truck from them.

Dissatisfied

19 de sep. de 2012

Went to inquire about a car they had online, no one knew anything about it, took over a week to get the car, promises were made to get things fixed and never did, the second the paperwork is done there also done with customer service! Would rate dealer at 5 stars for giving people the run around.

Busy Mom

13 de feb. de 2012

I requested information about a Town & Country, because they don't list the prices of most of the vehicles on teh website. I was very intersted and did not hear back. The next day, I contacted Matthews and heard right back. I told them what I was looking for and they helped me find the perfect vehicle and I bought it that day.