John M

14 de nov. de 2016

I always have a great experience with the service department at Roswell Infiniti and this visit was no exception! Great work and great personnel!

Kathleen Weber

8 de nov. de 2016

Owner of many Infiniti over the years. Love the car and people.

Satisfied

6 de nov. de 2016

I can't say enough nice things about everyone we dealt with at Roswell Infiniti!! It was an experience we had not been through in years and they made it enjoyable!! ( The last new car we purchased was in 2006!) They were all kind, professional & extremely patient!! We dealt with both Derrick Baker & Wendell Collins -- both extremely helpful ( & just nice guys) The "other Derrick" who was in the finance department was one of the most "patient" men I've ever met as he had a lot of questions to answer !! Both my husband & I would highly recommend this dealership!!

Lerone Cook

3 de nov. de 2016

Dave was the greatest in the Express service depart.

K Aquino

3 de nov. de 2016

Wonderful as always. The customer waiting area is always clean and the snacks and drinks are appreciated. Staff is exceptional.

SMiller

2 de nov. de 2016

My family ended up buying two cars in less than 3 months from Bill and we are so happy. Bill has been amazing, answered every single question we had and has just been a real pleasure to work with. We've been regulars at CarMax because it was so straight forward and now I don't know if I will ever want to shop anywhere that Bill isn't! If you are looking for an enjoyable car buying experience then this is your guy...no doubt about it. Thank you Bill for being so amazing, helpful and honest to my family! I may just have to come up and hang out now and then!

NewQ50

2 de nov. de 2016

Bought a New Q50S and I love it. The dealership was very accommodating. I drove in not knowing what I wanted and was allowed to look and drive multiple cars. My salesman explained all of the different features and even made sure I was asking all the right questions! I never felt rushed or pressured. My salesman was Bill Gray and the manager that I spoke with was Derrick. What a great duo those two are :). Thanks for the great car buying experience.

gcorlis

1 de nov. de 2016

Alexis was incredibly helpful in working with us to find the right QX80 for the price we wanted. Alexis worked very closely with us and ran through all of our options in each model. It truly was an exceptional and friendly experience.

Robin and Eric

28 de oct. de 2016

Bill Gray did a great job in finding us exactly the QX80 what we were looking for and the next day we showed up and within 45 minutes we were out the door. Paper work was ready to sign, no hassle, and Bill is the opposite of the cheesy car salesman, which was a welcomed experienced. For those that have limited time or looking for an easy experience I recommend you give Bill a call. One thing that if it was my business I would change. When you come in an buy a $70k+ car and offered a loaner for 1 night, don't tell the customer that you can't give them a comparable car for a loaner because you "may need them for recall customers that may come in." We are very easy going and our life is sales and customer experience in what we do. I think it is great that service treats customers at the top but some future clients may feel they have a second class experience from the service side considering there were 2 comparable cars that were being held, potentially if recall customers showed up. Just say you don't have any!!! I will say I asked a random client of Roswell Infiniti how he liked his QX80 and could not say enough good things about the vehicle and the dealership and its service department. One last plug ~ this totally beats the Lexus comparable. The exterior design of the QX80 is superior, the leg room for the 2nd row for those that travel with kids/family is superior and frankly not function for the Lexus and the price savings is just an added bonus when you compare them.

New qx60 owner

27 de oct. de 2016

The team at Roswell Infiniti worked very hard to find the exact car I wanted and went out of there way to get it. Thanks to everyone who helped. I love the car.

Scootermc1

27 de oct. de 2016

Repaired earlier than planned. Great advisor (Terry). They forgot to wash my car so had to wait for that...but otherwise good. Libby nice, good snacks

Ron Pfohl

26 de oct. de 2016

Richard Johnson was our sales person and he was great!

Mark - EX35 Owner

23 de oct. de 2016

Erica was very helpful in getting our car in for service, and was completed within the hour, as promised.

Jada Bocchicchio

22 de oct. de 2016

Exceptional! I didn't have an appointment but Terry Fry took care of me immediately. I couldn't have asked for better assistance.

LDQX60

20 de oct. de 2016

The dealership had very professional, knowledgeable employees that made you feel welcome, at home & not threatened by "hard sell" sales staff. From our first meeting with Jessica Diaz, to Richard Johnson and the others, we felt like we were "in good hands".

Mr. Chuck Christiansen

18 de oct. de 2016

My car drives like a whole new vehicle. The reprogramming made a huge difference.Marvelous job!

David Stewart

17 de oct. de 2016

The entire sales experience was great, from start to finish. Our sales rep, Samuel, was fantastic to deal with and I would recommend asking for him when contacting the dealership..

BruceCarFanatic

16 de oct. de 2016

It's good to see Roswell Infiniti ownership build a diverse team at their dealership. I have owned 67 cats (62 of them new) and never once have I negotiated a purchase with a woman. My sales representative (Stephanie) was clearly well trained and brought a different perspective to the discussion. Very professional and to the point. I'm not sure how many more cars I have left in be but I'll return to Stephanie if she's still there. If not, I'll probably seek out a female sales person due to this great experience.

Jackie Mazoway

12 de oct. de 2016

This was a visit to correct a previous service issue that was entirely my own fault in what I requested the dealer do with an oil change

Doug

9 de oct. de 2016

Always have had good service from Roswell Infinity.

chris

9 de oct. de 2016

Service was satisfactory. Had to wait for the Japanese to get a new dashboard sent by a "slow boat from Japan." Infiniti provided a leased car for two weeks because of the inconvenience.

Louis Thurman

7 de oct. de 2016

I bought two cars and was treated exceptionally well thruout the process. My sales person (Jessica) and the sales manager (Derrick) were extremely helpful in finding cars to meet my families needs.

George

6 de oct. de 2016

Jamie was very helpful and made me want to come back when the need arises

cp123

6 de oct. de 2016

Q50 PurchaseBill Gray provided an informative, helpful, and positive experience with regard to the purchasing of my Q50. All questions answered and all information provided in a timely manner.

Jeff Hamby

3 de oct. de 2016

Very pleasant experience overall. Have a couple of dings that I hope can get fixed soon - caused by trunk not being "taught" when opening roof. Love the car and the staff was good to work with.

T

3 de oct. de 2016

Good experience. Greeted me promptly and professionally. Service was quick and enjoyed the benefit of dealer washing car.

Klh1234

2 de oct. de 2016

Very Fast service and Dave was very helpful. Waiting area was clean and quiet. Access to wifi allowed me to work while I waited. Will be returning.

Shack,richard

2 de oct. de 2016

Since this was my first visit I pulled into the express service area. I was greeted by an extremely friendly young women. I explained that I wanted an oil change she didn't just take my information she proceeded to explain everything Thad was included with the oil change. After the service was completed ( quickly) she then explained their findinds in depth. I will definitely be back and use Roswell Infiniti for all my future service needs.

Ana Lopez

29 de sep. de 2016

I had the most excellent car experience I have ever had. Dominic was attentive and took my needs into consideration. I have since referred 2 other customers to him.Keep Dominic happy! He is a gem in the business.

Bpotter11

27 de sep. de 2016

Bill Gray was fantastic to work with in the sales department. Very professional and he made the transaction effortless. Top notch! Will definitely recommend him again.Brad Potter

Q50owner

26 de sep. de 2016

The people at Roswell Infiniti were extremely professional and well informed on their products. I would recommend them highly to anyone that is looking for a new or used car.

Kirsten_Conway

26 de sep. de 2016

I reached out to Stephany, early in the day, to schedule a test drive for that same evening. She accommodated my schedule, and was the most fun to work with. She is so personable and unassuming. Stephany, along with the manager, (Derrick Baker), the business manager, (Kyle Sturgis) and service personnel, all stayed late into the evening to make it possible for me to drive off in my new Infiniti, that same day. Outstanding customer service. It is also important to mention Mark Crutchfield's name, (from the service department), who assisted me the following week with a few items. What an incredible team -- Roswell Infiniti is first class and exemplifies what every car buying experience should be. Look no further than Roswell Infiniti!

fre143ckles

24 de sep. de 2016

My vehicle was having some computer issue and I called them from the road. They fit me in right away bc of the concern it was a safety issue. They gave me a loaner and fixed the vehicle days ahead of schedule. My vehicle was at 61,000 and they gave a one time extension of my warranty without my asking to cover the repair. This delighted me! Mark and Jaime always take great care of me. They answer every question and follow up on every concern. They are the reason I will buy my next car here. I specifically ask for them!

Cg0718

24 de sep. de 2016

My experience with this dealership was nothing short of AMAZING! Upon arrival, everyone I had the pleasure of coming in contact with was very courteous and friendly. Their culture was warm and inviting. From my first contact with Dominic, he was very professional, upfront and everything was exactly as he stated it would be. My total time at the dealership from walking through the door to driving away was approximately 1.5hrs. Roswell Infiniti exceeded my expectations! It was totally worth travelling across three (3) states to do business with this great group of people!

Brad Hanner

23 de sep. de 2016

Fantastic Service dept. 5 star!!! I would recommend this service dept. to anyone, it was first class.

William Steuer

23 de sep. de 2016

Jamie did an excellant job of explaning to me what work needed to be done, if it was covered and how long it would take.

John McGee

22 de sep. de 2016

Terry Fry went above and beyond to make sure I, the customer, was satisfied. I cannot thank him enough and appreciate his truly exceptional customer service! I will be back to see him! Thanks!!

Armstrong, Stephanie

21 de sep. de 2016

I would recommend this dealership to any one looking to purchase a Infiniti. You receive such a great feeling once you walk in the front door.

Mzzday1

20 de sep. de 2016

I walked into Roswell Infiniti Saturday, 9/17/2916 after speaking with Bill Gray and Derrick still undecided whether or not I would continue with the brand. My lease on my 2014 Q60 was coming to an end and I was considering going a different direction completely. The three of us did discuss what might be the best options for me and I agreed to test drive a 2016 Q50. I thought I would never go back to a sedan. Wrong! I loved the car. I enjoyed driving it, the handling, the way it hugs curves, the technology, the aesthetics. Everything! I read a review that described the Q50 as "slinky". I agree. So now I am driving my sixth, yes sixth Infiniti. Four including my new Q50 came from Roswell Infiniti. I had fun driving with Bill and I was glad he took the time to walk me through all of the technology. I still have a lot to lean but I am enjoying it so far. Thanks everyone for an enjoyable experience and my beautiful new ride!

TAL009

18 de sep. de 2016

This was my first experience with Roswell Infiniti. I live in Roswell but have always purchased and serviced my Infiniti vehicles at another Infiniti dealer in Marietta. This was a very different experience. I actually just came to Roswell Infiniti to look at new models, with no intention of purchasing that day. They ended up having the exact model and color with the options that I wanted, so I agreed to look at pricing. Long story short, with the free oil changes and pricing, I went ahead and made a deal. It was not a bad experience by any means, however, there are much better Infiniti dealers in Atlanta. Everything felt rushed and different here. At the Marietta dealership, everything has always been first class, which I have come to expect in purchasing a luxury vehicle. Here, it was just another car dealership, car salesman type experience. I didn't leave feeling "wowed" in any way. Love my new Infiniti, but would go back to the other dealership next time for a better and more exciting experience.

vaporlol

15 de sep. de 2016

I am overjoyed with the level of professionalism and service I received on my Infiniti G37S this week. All persons with whom I made contact with were amazing and left me very satisfied. I am unsure of names of people, really sorry for that. My service representative was amazing.

Gerald Kelly

15 de sep. de 2016

I took my Infiniti FX 35 to the dealer for an oil change, usually I work with Jamie Miller (Jamie does a great job for me), however I was coming in from out of town business and didn't have a lot of time. Went to the express group, David helped me with my service. David was exceptional, professional and spoke with me frequently. While I was in the waiting room, I noticed that David was exactly the same way with other customers. Excellent service. I will not take my Infiniti anywhere else for service, and plan to purchase my next vehicle from the dealership, due to professionals like David and Jamie Miller, Thank you,Gerald Kelly

Nick Sudano

13 de sep. de 2016

Absolutely excellent! Our sales agent, Quintin Burns did an excellent job getting us the best deal and the best car for our family. I was very impressed with the customer service, the attention to detail and the comfortable environment we sat in. Very high tech as the sales agent used an iPad to go over the car details with us. We are so glad to have chosen Infiniti of Roswell!

Infinitiguy2635

13 de sep. de 2016

My experience was exemplary. They took the car in in time, took care of my concerns on time and returned the car I time for me to make my next appointment. The waiting room was bright, clean and comfortable. Wifi worked well. Refreshments were wel stocked with a great variety. Jamie Miller is outstanding. He takes the time to listen and talk with me. I'm a car guy so I speak car shop. This is why I love Roswell Infiniti. Will be back for sure and would recommend you to anyone for service or sales. I have worked with Derrick Baker and Wendell in service too. Derrick is like family and Wendell was great to work with.

Julie

11 de sep. de 2016

I always receive exceptional service at Roswell Infiniti! Their staff is always professional, always courteous and helpful. The Golden Rule 'rules' at Roswell Infiniti!

Julie

8 de sep. de 2016

We worked with Quinton and Jessica on two different visits. Both were knowledgeable and helpful. We went in with specific expectations for the car's price and our trade in value. They beat both our expectations on the first offer, they also stayed late to get everything done. The car is beautiful and lots of fun to drive. It was a very positive experience.

mflower

7 de sep. de 2016

Everyone was extremely helpful and friendly. David was extremely professional and gave me frequent updates on the status of my car. He was open with the cost for repairs and time needed for those. Getting the loaner car was easy and fast. Checkout was fast and courteous, and my car was returned cleaned up and ready to go. Thanks for a great service experience!

RON AMMONS

5 de sep. de 2016

GREAT PERSON TO DEAL WITH. HE WENT OVER AND ABOVE BASED ON IN MY MIND, I WAS BUYING A USED CAR. THIS IS MY FOURTH PURCHASE AND WITH ALL, THE SERVICE IS GREAT.

Karina Semiletova

3 de sep. de 2016

Good and quick oil change and filter change. Always on point!

Ripem

3 de sep. de 2016

Derrick Baker used car salesman. Took the time to send me and my wife a business credit app. It's approved and he sales the car to someone else. What kind of business is this if you have a credit app not even pending But Approved and the car selected how could you sale the car to someone else. Took a hit on perfect credit for nothing wasted our time. That's how people get hurt these days especially in today's society. You never know who your dealing with. Plus had Alrexis call me and say you can come pick the car up. All lies stay away from this dealership. Especially the used up lying, deceitful, hater , trickster , Derrick baker. All I can see with this deal was pure hate why wouldn't you honor your word. I guess because he's shady. What goes around comes around. That's all I have to say.

KristenS

2 de sep. de 2016

Rick was very pleasant and professional. He was not high pressure, which is very important to my husband and I. He treated us like a valued customer. He seemed very knowledgeable about the car we were looking at as well, even though it was a Lexus and not an Infiniti. He never once tried to steer us towards a new car of the dealerships brand. We will most definitely be referring anyone looking for a new/used car to him.

Nick

1 de sep. de 2016

The team at Roswell once again did a stellar job!!

GR

1 de sep. de 2016

Team at Roswell Infiniti took care of our warranty repair was very considerate of my time.

A Flores

31 de ago. de 2016

Great express service. The speed and thoroughness of the service was very good.

JAH

31 de ago. de 2016

The service department - and in particular, Mark - is great. Highly professional, deliver on time, and treat you like a truly valued customer and friend. They are really among the best.

Radu

29 de ago. de 2016

Great experience and dealershipAll greatAll great

The Brown's

29 de ago. de 2016

No pressure Client Advisor Randy Westfall was a true professional, with an approachable, friendly demeanor who gave us exceptional customer service as he walked us through the process. Fair trade-in and purchase prices with delay free paperwork experience.

My Car

29 de ago. de 2016

A flat tire that presented a small emergency was able to be replaced, because it was not repairable.While I left my car, they were also able to fix a recall which did not require an additional appointment!

Neverdealwithinfinityofroswell

29 de ago. de 2016

Brought a 2016 on Saturday night at closing took the car back Monday at opening, car had less then 100 miles on it. I explained to the sales manager, sales associate and finance manager that I really didn't like the drive of the QX (very rough drive). Mind you they knew of my hesitation with the car before I signed for it, but in my opinion they took advantage of me because I was a young women with my baby and no man with me, shopping for a car. I told them what I could afford dwn $2000 and mthly note of no more then 500. They threw me in a car and waved bye.They were unwilling to exchange or take the car back.Guess Infiniti knows their products SUCK being they didn't stand behind this purchase. I've been leasing cars for the last 6yrs. I've never been treated this way.I had to do a voluntary repossession.. Wowwww That's how much they were willing to help me.i had no choice. Went to another dealer and they took great care of me and I love my new 2016 !!!

Jillkeene

26 de ago. de 2016

Terry went over and above to make sure my experience was exceptional. The entire experience from the time I drove in until the time I picked up my car was first rate.

Ann Duncan

25 de ago. de 2016

Everything was outstanding -- was updated regularly on the status of my car, was quickly in and out of the service department, the work fixed my car perfectly!

F. Singleton

24 de ago. de 2016

As usual, excellent service was provided. Erica did a great job making sure everything went perfectly. Thank you so much!

Ron Farmer

23 de ago. de 2016

I am ALWAYS delighted with the service I receive from Infiniti of Roswell

Michael Willingham

21 de ago. de 2016

People were very friendly and helpful. They didn't waste my time!

Cheryl hall

21 de ago. de 2016

Very friendly service woman. Comfortable waiting area

Paulette Snoby

21 de ago. de 2016

Roswell Infinity service dept. is the best! THere were 2 recalls on my 2014 Q 50 which I had received letters concerning the need for servicing. I took my car in via appointment, quickly given a rental, and the next day a call came saying the repairs were done. When I turned my rental back in, I was in and out in 10minutes with my own car. Roswell Infiniti is the best experience in servicing I have ever had. Thank you to all the helpful folks!

Liana00

20 de ago. de 2016

This week I got my second Infiniti and I would not change my car and the experience at the dealership for any other. They are the best!

Alvarez

18 de ago. de 2016

Great service. See you next time!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Rebekah Frost

18 de ago. de 2016

My car needed to get a key programmed and they had a nice loaner ready and already started for me to use (instead of waiting around) when i dropped off my car. I was out the door headed back to work within minutes of arriving! I received a text a few hours when my car was ready to be picked up and once again, the process was fast. My keys were waiting at the front desk for me and my car was parked out front fresh from a bath! It's always nice to get your car back looking better than when you dropped it off. :) It was by far the easiest service experience I have ever received.

DONNA-M45

18 de ago. de 2016

Terry Frye was very helpful and friendly. He called me before any services was performed. The service was fast and I got a lender car to drive.

Michael Wiggins

17 de ago. de 2016

Great dealership; very customer-focused. Completion of the car purchase process was a bit lengthier than desired, but those sorts of things may be inevitable regardless of where you purchase.

fntrbtatbellsouth.net

17 de ago. de 2016

My service coordinator was very good about keeping me informed before, during and after my service appt.The gentlemen that handle the arrival and departure from the service department are very customer service oriented

joshrmiller

16 de ago. de 2016

I worked with Bill Gray and the experience was phenomenal. He was patient with us while we worked with schedules to have my wife and I both test drive at different times, and at no time did we ever feel pressured to make any decisions until we were ready. While most dealers won't let you leave without a vehicle once you walk in, we had several visits with him and Infiniti over 2 weeks until we had the perfect vehicle for us. I would highly recommend Bill, the entire service staff, and Roswell Infiniti as a whole to anyone looking. We plan on purchasing again later this year, and Bill will be the first person I call.

Misanna G

15 de ago. de 2016

Quint on was absolutely awesome and very accommodating, he made us feel very comfortable and didn't rush us to make a decision, he allowed us to take our time, I would absolutely refer again to others.

Ed

15 de ago. de 2016

Richard Johnson did an exceptional job in working with me on the purchase of my vehicle. His follow up with me through the process helped me make an informed decision. He did what he said he was going to do and was always available when I had questions. Thanks Richard

Mr. S.L. Drumm, Jr

15 de ago. de 2016

I want to comment how professional, knowledgeable and efficient Richard Johnson was throughout the entire sale process. His service is second to none and I would recommend him to anyone lookingfor a new Infiniti or pre-owned car.

InfinityM35

14 de ago. de 2016

The express service rep was great. My oil change turned into to a service that required me to leave my vehicle overnight. A loaner car was provided without hesitation. Only issue was that the loaner required break service ( safety concern). I felt break vibration in the front and rear while driving.

Tray I Vital

13 de ago. de 2016

Quality professional service with great customer care! Greg Shaw and Derrick Baker made me believe and know the car was mine before I made the purchase. They really made me realize the mistake I made in owning a bmw for the last eight years. Thanks!

Chris Leiner

12 de ago. de 2016

Exceptional Service. Really fast in and out. Clean and professional waiting area. Very customer focused.

Reg Grant

12 de ago. de 2016

Wonderful experience. My rep was kind and approachable and instantly recognized me as a qualified serious buyer. 5 stars!!

Tom O

10 de ago. de 2016

Friendly helpful staff. Minimal wait. ALWAYS have my Infiniti serviced here. (Purchased from them as well!)

Vivian

10 de ago. de 2016

Excellent customer service. Technician was very friendly and open with work being performed. He kept me updated on progress and let me know when work was completed. He also informed me of the necessary maintenance needed in the future.

Nissan / Infiniti Fan

7 de ago. de 2016

The service advisor (Trent) was out to meet us promptly and with a smile. He handled everything within 30 minutes and had us on our way. His professionalism and friendliness is unmatched compared to all of the other dealerships we have been to over the last 30 years. Great employee and facility. I would recommend this service department to all.

Happy Buyer

6 de ago. de 2016

This was my first purchase from Roswell Infiniti and I can truly say that it was one of the best buying experiences I have had. Really listened about my needs, very fair on trade and an overall good purchase.

David

6 de ago. de 2016

Terry did a great job of making sure my car was handled properly during a recent service visit. He's a valuable asset to the Infiniti team in Roswell.

warren

5 de ago. de 2016

everything was fine, would come back for servicing. customer service rep was best i encountered here.

Infinity Q50 owner

5 de ago. de 2016

Overall a Great service experience- recalls were explained, I received courteous friendly service from all personnel I encountered and a rental car was quickly provided for the day my car was serviced

Marc Garber

3 de ago. de 2016

The service rep, Jaime Miller, was outstanding. Personally confirmed warranty coverage before proceeding with the requested work. Provided Loaner Car - made my day. Highly recommend Roswell Infiniti.

Ritajohnson

1 de ago. de 2016

I was very pleased with my car purchased here ! This Was a Regal Experience! I will go back to them when I purchase we purchase for my husband

K.Shankar

31 de jul. de 2016

I had a wonderful experience with client advisor Bill Gray. Would recommend him and Roswell Infiniti.Straight to the point. No theatrics like the other Atlanta area Infiniti dealers.

sherryg

31 de jul. de 2016

It is always a great experience having our vehicle serviced here. They take great pride and care in assisting all our needs!! I cannot think of any improvements I could recommend. Thanks

Pearl

31 de jul. de 2016

Erica, my express service representative kept me informed throughout the process of my car being serviced. Erica was very customer service focused. Upon my request of a future service appointment, she readily and gladly set the appointment up for me, without hesitation.

Cat

25 de jul. de 2016

We just purchased a 2016 QX60. Our salesman, Greg Shaw, was amazing! The buying process was very easy and very quick. Our experience in financing was also quick. The finance person didn't try to sell us the "kitchen sink" which was a very pleasant first for us. We would definitely buy another car from Roswell Infiniti.

Angie Smith

23 de jul. de 2016

Loved buying my new Q70L - Dominic made the experience so nice for my husband and me! We did not have a lot of time each time we came by the show room. But Dominic made the most of each time we were there, listening to exactly what we were looking for, focusing in on showing us exactly what we needed to see, and bless his heart driving me around the dealership so I could see 'this exact color interior, with that exact wood choice, these wheels and so on' ... so that when my car showed up - WOW - it was perfect! And the day we came in to sign - again, so little time to get the process done, but between Dominic and the folks in finance, .. everything was ready to go when we got there and poof! Easy, I was able to sign and jump in my new car!Thanks ya'll!

James

22 de jul. de 2016

Great place. Seem to go above and beyond. Love the free car washes after the service. If you have to wait, the free WiFi and snacks are a plus!

tiffnoelvel

21 de jul. de 2016

david busey helped me with a few issues on my jx35 and I was quickly put in a loaner and my kids and I were on my way. very satisfied

Wendell Boring

20 de jul. de 2016

I had my M37 in for service, in and out in less than an hour, maintenance director pointed out several issues that I could choose to address or not, no heavy pressure, just the facts. Very professional. Very pleased with this dealership, very different than the one in Chattanooga (in a positive way)

JWM

20 de jul. de 2016

great waiting area. my infiniti rep during my oil change was very helpful and came to give me updates often.

Lara

18 de jul. de 2016

Customer service could not be any better! Awesome team!!!

John M

18 de jul. de 2016

Great Service. Did what they said. Loaner car was excellent. Thanks!

Bret Swygman

17 de jul. de 2016

I purchased on of my two Infiniti' at this dealer it was a great experience. I have both of them serviced at Roswell Infiniti - they always do a great job - great people and very good quality of service and repair.

.

13 de jul. de 2016

Nothing much to say but quick oil change and nice waiting facility. Only took about 20 min

Jackie

13 de jul. de 2016

This service center is very efficient and friendly. I seldom have to wait longer that 45minutes and I am kept up to date on the status of the service being performed

Rick Hamilton

12 de jul. de 2016

Roswell Infiniti has been every effective in providing service after the sale. There sales team was very professional and used no pressure tactics to sell. They just provided answers to all questions that I had and demonstrated all the options on my car. The service experience afterwards has all been a pleasure and easy.Great dealership!

Mike V.

11 de jul. de 2016

Erika provided great Customer Service. Found a nail in the sidewall of my tire. Was able to use our tire and replace the tire!!! AWESOME

Monica Erwin

9 de jul. de 2016

Terry Fry was our Service Rep. He went above and beyond to make our experience outstanding. I have never wanted to use a dealership as my go to place for repairs. I have now changed my mind. The quality of service, courtesy and support was unbelievable. And the cost was inline with outside service centers. Thanks Infiniti of Roswell for making me a believer.

Robin Small

8 de jul. de 2016

As always, reliable, do what they say and are honest about the condition of the car. It allows me to save the money for upcoming service that will be needed

Karen

7 de jul. de 2016

The service was great, the work was great, I did however get a screw in my tire from the shop

S O'Stean

4 de jul. de 2016

Have been going to Roswell Infiniti since moving to Atlanta 9 years ago. Their customer service team has always done a fantastic job of getting me in and out while I have my QX56 serviced. They've always followed up in a timely manner as promised. Can't say enough great things about this dealership and their service department!

Mike Warren

3 de jul. de 2016

Excellent buying experience. Courteous, honest and knowledgable sales team. Fair price. No high pressure sales. Beautiful showroom.

Dennis Strobel

3 de jul. de 2016

I was extremely pleased with my service experience at Roswell Infiniti. Terry Fry, the Service Representative with whom I dealt, was prompt, professional, courteous, and friendly. He recommended the tires I bought, and I'm very happy with them. He kept me informed as to when my car would be ready. The loaner car I was provided gave me a chance to drive another Infiniti - a Q50 - which was also an excellent experience. Thank you.

Andrea M

1 de jul. de 2016

Dealing with the service department at Roswell Infiniti is always a pleasure. Every person I've ever dealt with has been super accommodating and friendly. I highly recommend this dealership.

Will Ku

1 de jul. de 2016

Service was wonderful. Very professional and nice.

Steve

1 de jul. de 2016

We have an older Infniti, a 2002 I-35. It has been a great car that started a weird window problem. Only when the weather was hot - the front passenger window would not close all the way; with the automatic window closing system it went to the top of the opening and immediately went back down about 3 inches. Instead of replacing expensive p arts, the service team analyzed the problem and discovered an older model window system that was adjustable. The technician adjusted the window and it works great now! I am pleased that this team of service advisors and technicians do the right thing, even though it may not bring in a higher amount of money to the dealership. Thanks for a great job you guys.

Mike Carey

30 de jun. de 2016

I limped into the dealership with a battery that had partially leaked. They serviced the car, cleaned up everything under the hood and replaced parts that had been effected, all warranty, didn't cost me a dime. Jamie is very helpful.

Ron

30 de jun. de 2016

Terry Frye was awesome, very helpful and was very thorough. He made sure all needs were addressed and was prompt with feedback. He answered all of the questions and made sure the technician knew the areas of concerns. He was very welcoming as well. I truly felt as though the dealership cared about customer satisfaction.

M Lillard

29 de jun. de 2016

I really can't say enough good things about this dealership. They have great customerService and truly put the customer first.

J.

29 de jun. de 2016

Terry in the service department was great. Very professional. Getting a loaner car is a big help also. Having my car washed when I pick it up is icing on the cake.

Wilson

29 de jun. de 2016

Service department is great - that's why I have it serviced there. Honest and reasonably priced. Would recommend them for that!However, had an exceptionally bad experience with the sales department several years ago and have not done any business with that department since. Get our news cars elsewhere.

Kate123

26 de jun. de 2016

I continue to have trouble with my car but Terry is the reason why I still feel good about Infiniti. You are lucky to have him!

Sangita60

26 de jun. de 2016

I was in and out quick, very polite service attendant , excellent job .Service area is comfortable .

Caj5007

26 de jun. de 2016

I had been shopping for cars for a few months. The service we received from Alexis was above and beyond what we had gotten at other dealerships. She made the process easy to understand. It also didn't feel like the typical "sales"'pitch. I greatly appreciate that and was happy to come to agreement on the deal.

M Pierce

10 de jun. de 2016

Roswell Infiniti reflects customer service at its very best. Everyone is friendly and anxious to assist with any concern or problem. Best of all, the customer is regarded with a smile and a "Have a good day" remark.

G25x

9 de jun. de 2016

Jamie Miller was an outstanding service adviser for my G Sedan that was recently worked on.The loaner car was also a pleasant surprise and helped out

Bob

6 de jun. de 2016

Phenomenal experience . . . Excellent in every way.

Peter

6 de jun. de 2016

We recently purchased two vehicles at Roswell Infiniti and the experience was friendly, efficient and hassle free. Dominic patiently answered all our questions and provided detailed instruction before we drove off. I would definitely purchase from here again.

Deraldhunt

4 de jun. de 2016

I madeaserivce appointment because of an airbag alert on my dashboard. I was prepared for an expensive ordeal but my situation was quickly and simply resolved when I wastd that the defect was under warranty. This was surprising because I have almost 100Kes on my G35. I drove a fantastic loaner for the day and then picked up my car repaired at NO charge awesome! Terry Fry was very accommodating and professional.

Sasha Marcinczyk

3 de jun. de 2016

Wendell out hustled the other people I was working with for the same vehicle and that is why I chose your dealership.

pmactas

3 de jun. de 2016

Terry was customer centered and honest...not what you expect from a dealership. He could have sold me more (4 tires instead of 2), but did the right thing since I still have many miles left on the remaining 2 tires. He even remembered details from our last meeting - more than a year ago - and seemed genuinely interested in how I was doing after major back surgery. The price was also less than NTB, not what we expected. The loaner car procedure was easy and the dealership was flexible as to when I needed to return the loaner.

Herbert Harris

2 de jun. de 2016

Express service provided by Infiniti of North Atlanta is consistently excellent. The service was prompt and the waiting area is remarkable. The staff is always courteous and considerate.

Nick Pucciarello

1 de jun. de 2016

The Customer Service Advisor made me feel welcomed, keep me inform and just provided great service...

AJ

29 de may. de 2016

Great price. Great service. Expedited handling. Nasira was exceptional. She researched the inventory after listening to out needs and found us the right vehicle at the right price..

TOM DANIEL

27 de may. de 2016

MARK CRUTCHFIELD AND OTHER STAFF ARE TRULY EXCEPTIONAL SERVICE PERSONNEL!!

CL

27 de may. de 2016

Courteous, helpful, and not pushing for a repair I really didn't need. Loaner car super, and recall repair done well.Thanks.always a pleasure.

Diana Jones

26 de may. de 2016

I needed a quick oil change and decided to stop by Infiniti of Roswell. I have been to this location before for quick oil change but this time the service I received was exceptional. My service advisor Mr Lawhorne was the Best!!! I appreciate the time he took explaining the findings of my inspection to me in detail. I have always had good service at Infiniti dealers. However, this time in particular I felt my advisor gave me outstanding service. I live in Douglasville Georgia and always have my car serviced at the dealer in Union City were I bought my car. I work in Alpharetta 4 times a month and will make a service call as often as possible now because of the great service that I will never forget. Thanks for having great employee like mr Lawhorne on your staff.

CBergeron

25 de may. de 2016

I had an exceptional experience at the service department on May 26. My service rep. was really helpful and friendly. Got me in and out without any problems or wait time. The tech who cleaned my car also did an amazing job. It looked so nice, I almost didn't recognize it! Even had a cold water waiting for me in the car! Another thing I liked was the service coupons.

Mr. Alvarez

19 de may. de 2016

Exceptional service. Highly recommend this dealership.

Atlanta Nurse

19 de may. de 2016

Dave took great care of my Q50 with an oil change, tire rotation, and 17 point inspection. The waiting area is quite pleasant with free snacks, TV, internet connection and lots to drink.

Theresa Wasileski

17 de may. de 2016

Truly exceptional service experience. I was taken care of every step of the way! Special thank you to Jamie Miller!

lauragadams

17 de may. de 2016

Our sales consultant, Alexis Maple, was personable, low key, low pressure and a pleasure to work with. It's a lengthy process so we appreciated the availability of an assortment of cold beverages, clean restrooms and a pleasant atmosphere. We were also impressed that we were introduced to the service manager.

Kanawati

16 de may. de 2016

Very impressed- well managed operation and excellent service and facility

Steve Ellis

16 de may. de 2016

60K Scheduled Service re G37x:Excellent attn to every aspect of the scheduled service.Quick availability for a Sat. Appt; On-time completion of the work.Fair price. Great customer communication and responsiveness. Everything was performed, as requested.I recommend this dealer to any Infiniti owner who is looking for the highest quality dealer service that is available in the Atlanta area.

susan brooks

13 de may. de 2016

great service! Friendly and extremely helpful! Oil change and rotation of tires.

Mvr6041

12 de may. de 2016

I called the day before and they were really helpful and let me know if the option I had. I dropped my car off for the express oil change and they review everything in my car to make sure everything is on track. They also let me know what needs to be changed or repaired

T. Welsh

12 de may. de 2016

Very courteous and efficient process completed sooner than expected. Best service adviser since coming here for 3 years!

Wanda

11 de may. de 2016

I bought a new car in 2014 and was so pleased with Roswell Infiniti, the car and the experience I knew where I was going for a replacement when my car was totalled in a hit and run accident, I purchased a new car and the buying experience was as good as every other aspect of the dealership I have experienced the last 2 years.

Rus2016

9 de may. de 2016

It was a great experience through out the sales process. I would highly recommend Roswell Infiniti for anyone interested in purchasing an new 2016 Infiniti.

Ron Jordan

8 de may. de 2016

Had a loaner ready, called with additional work item and had a quote ready.

Norma

4 de may. de 2016

This is the best auto dealership that I have ever used. Everyone, from Mark, the service rep to all of the people who do the detailing and repairs on the cars is very professional and competent. My car was detailed so well that it looked new. When I drove it off the lot, it was as perky as a new car.We have to drive 2 hours each way to go to this dealership. It is worth it. Norma

Johnny

2 de may. de 2016

I have been dealing with Roswell Infiniti for more than 15 years...the first 5 were looking very strongly at them as a potential Home Dealership to purchase numerous cars from over an extended period of time. Back then, it was just my wife & I who were driving, but we had 4 children, 3 of whom were early teens & about to enter the "driving phase" of life. I have always been impressed with the Infiniti product line, & knew that it was simply a matter of time before I would own one. Well...I'm now on my 2nd I30. I purchased the 1st one "used" from a neighbor, & it got my older daughter safely back & forth from Roswell to Athens for 4 yrs. In 2012 I purchased my 2nd...this one for me, (from my best friend's mother) mainly because of the wonderful experience we had with our 1st Infiniti...isn't that how things are supposed to work?Well, Roswell Infiniti has played a MAJOR role in this fine story. They have supplied me with "loaner" cars on numerous occasions when a repair might take a day or 2 to complete. The repairs have always been flawlessly done. The Service Dept is 2nd to no one! They treat me like a family member...but you know what's MOST impressive to me...I have not YET bought a car from Roswell Infiniti?!?

Jules

1 de may. de 2016

Every time I bring my car into Roswell Infiniti for scheduled maintenance, the customer service is exceptional! Everyone in the service center is very welcoming and friendly. They take such good care of their customers. You can tell it is a priority for them.

Annie

27 de abr. de 2016

I enjoyed the experience from beginning to end. Isasias drove me to my appt while they worked on my car. Mark, in service, made sure I was completely attended to. Thank you

Jennymac

26 de abr. de 2016

Excellent experience over the past week with the staff at Infiniti of Roswell. Would highly recommend to anyone looking....Samantha and Lenny were great to work with.

Charles Hobbs

24 de abr. de 2016

Had an issue with one of my tires. Car was taken to the shop at the appointed time, problem diagnosed, and repair made. I left the dealership within 40 minutes. Satisfied.

Tds1

22 de abr. de 2016

Professional place. Nice waiting area. Got good deal on tire for my 37G S. Like the snacks and drinks and the car inspection. Good experience.

Thedutchman14

21 de abr. de 2016

Great service from a great dealer. Nothing but thumbs up as they are prepared and clean and willing to help. I kinda wish they took longer to do my car...

Mike

21 de abr. de 2016

Service dept treatment was so good, I may be a Infinity owner for life! Hard to imagine an auto dealer service experience like being at "Nordstroms", but it was the best!

G37xS

20 de abr. de 2016

Dave from Express Service was courteous, and nice to work with. Pointed out the things that needed to take care off but did not push to heighten the urgency and make additional sales. This was very nice.

L Karam

13 de abr. de 2016

Extremely friendly and respectful of my time. Thank you for a great experience.

Flygirl

7 de abr. de 2016

Terry Fry was very professional and helpful with my service issue. He calmed me down and reassured the issue would be fixed. The whole process was easy and he worked around my crazy schedule.

Ken L.

7 de abr. de 2016

Brought my car for an oil change and it was quick. The waiting room is clean and quiet.

Happy Infiniti owner

7 de abr. de 2016

I service my M35 regularly at Roswell Infiniti. My experience is always first class.

Gin

6 de abr. de 2016

I am on my 4th Infiniti and the last 3 I've purchased from Roswell Infiniti. Jeff Hoffman has been my sales person on each one and he's part of the reason I keep coming back. He's always patient when I'm getting the tutorial on how to use my car (yes - these cars have so many features, you need to be taught how to use them). I bought a house with an older garage door opener about the same time I bought my last new car and Jeff and another gentleman, who wasn't even my salesman (can't remember his name) both offered to come to my house if I needed help syncing the garage to my car. I always bring my car to the dealership for service and every person I've dealt with has been extremely helpful and provided excellent customer service. At one point when it was almost time to turn in my lease I thought about switching to an Audi A5. I told Jeff this and he said we don't want to lose you but want you to be happy so you should go and look and see if that's what you want. After one visit to the Audi dealership and my horrible experience just trying to test drive one, I was right back to Inifniti and leased another car from Jeff. I would not only highly recommend purchasing an Infiniti but absolutely purchasing it at Roswell Infiniti!

Judy

3 de abr. de 2016

Great! Very efficient service and great loaner car.

Tracy Ireland

2 de abr. de 2016

Roswell Infiniti is excellent in every way. They take great care of me and my family. Derick is awesome and like family. Jamie and the guys in service are great to work with and always get us in our way. They said the Infiniti experience is something else and they were right.

myex35

1 de abr. de 2016

Easy to get an appointment that fits my schedule and I am treated like someone very special when I arrive and leave. I work with Jamie Miller, who knows me and my car and as a woman alone, I depend and trust in him and he always comes through. I can't imagine going anywhere else

Spademoye

31 de mar. de 2016

Although I only stopped into the express oil change, the attention I was given, and getting my car completed in such a timely manner when they were busy was great! The little touches of someone opening my car door as I left and a bottle of water left for me in the car were nice touches!

Pahokee

31 de mar. de 2016

Great service! Easy to use the express lane. Like the room with all of the newspapers, snacks while I wait. Nice, friendly touch to have water in my cup holder when I received my car.

myinfiniti

29 de mar. de 2016

Timely service, staff awaiting to welcome you, direct and accommodate you. Would recommend dealership to other potential customers. Very comfortable customer service waiting area while car is being serviced.

Lola

29 de mar. de 2016

Excellent customer service is the flagship of this dealership. I have been a loyal customer since 1996. It is the best Infiniti dealership.

Janie

28 de mar. de 2016

My first service at this dealership. Ray Davis was very courteous and the process was very fast. The waiting lounge was clean and fresh.

James Seals

26 de mar. de 2016

Needed brakes looked at. Also had coupon offer for reduced oil and tire rotation. While the original service tech (who I made the appointment with) was still with another customer, Mark filled in and took care of everything. Brakes were fine just some "dust", and the oil and tire rotation was done quickly. Even got a car wash. Thanks guys.

AM5

21 de mar. de 2016

I brought my Q50 in for an oil change and tire rotation. I also felt some vibration when breaking and had that addressed also. Great service from Terry and Bruce!

Michelle

21 de mar. de 2016

Jaime and Mark worked together on my car issue. Since Jaime was off on this past Saturday so Mark told over and he was excellent! I really appreciate his service and willingness to help me with my car battery issue. This is my Infiniti dealership of choice. I always get great service here!

QX80-owner

20 de mar. de 2016

We bought our QX80 in for an evaluation... the tires were squealing. Discovered that the wheel bearing was broken and cracked. Very appreciative that this issue was quickly resolved and fixed. Thanks for your concern.

Scott Giacobbe

18 de mar. de 2016

Great service. Terry and the team have always been outstanding

Gabe Santiago

18 de mar. de 2016

Great experience. The staff was very professional and helped me at every turn. I will continue to take my car to Roswell Infiniti a long as I have my car.

Dave W

15 de mar. de 2016

I needed brake repair and rather than wait, I was given a loaner car and returned the next day.This made my experience easy. I also trust my Infinity G37 was properly serviced and donecorrectly.

Rick Zenna

15 de mar. de 2016

The facility is always clean and comfortable. You are helped immediately upon drive in. My rep (Jaime) is absolutely excellent and always has been. Never a bad experience with him. When needed, a loaner car is always available and provided quickly.

B. Swygman

15 de mar. de 2016

Great dealership - focused on the customer, quality products and services. I highly recommend Roswell Infiniti.

Amy Ruis

15 de mar. de 2016

** I had a great experience, this is my second time buying a car at Roswell Infiniti and I wouldn't go anywhere else.My salesmen was Richard Johnson and he was easy to deal with and didn't pressure me. He found me the exact car I wanted at the price we wanted.

Peanut

14 de mar. de 2016

I like going to get my car serviced at Roswell Infiniti because they are professional and efficient. I seldom wait longer than 45 minutes for my routine maintenance appointments.

M45for10yrs

14 de mar. de 2016

I came in to have the service team double-check some questionable work I had done at a non-dealer repair shop. The folks at Roswell Infiniti of North Atlanta treated me with the usual warmth and respect. And found a major issue. The icing on the cake was that the quote they offered to me to repair my issue was very close to the quote I got at "that other place." My next service work will definitely be done at RIoNA.

G8rbcn

14 de mar. de 2016

Terry did a great job keeping me informed of progress.

Stocktrader

14 de mar. de 2016

First class dealer, first class experience! Highly recommended to anyone looking for an Infiniti!

MBH

14 de mar. de 2016

Great experience all around at Roswell Infinite to purchase my new QX80. Appreciated the superb service from sales person, Richard Johnson

Just trying to buy a car

25 de feb. de 2016

Deceptive advertising. Post a car on all major websites including their own and yet apparently car isn't for public. Been on their own site since Monday, but was told it was wholesale only. I asked if there was anyway to buy it. No call backs no response. Still on their website at this moment. This is why car dealers have a bad rep for bait and switch. Why is it showing on your site and why do I get alerts that it is available.

NickP

22 de feb. de 2016

I just visited Roswell Infiniti of North Atlanta simply to look at a car that was in an ad this morning. Jeff Hoffman greeted me as I walked in with a smile and a handshake. He took me out to the Certified Pre-Owned Q50 I was interested in looking at. We took a test drive and I was sold. The process of getting a good deal for my trade-in was nearly painless. Kipp Cramer the Sales Manager on duty was genuinely interested in talking with me even though it was a fairly busy day in the showroom. John Hall the Finance Manager was a breath of fresh air compared to some I have dealt with at other dealerships in the past. Impressive job gentlemen! I will definitely recommend your dealership to my friends and associates.

Bruno

22 de dic. de 2015

Purchased a pre-owned Infiniti several years back and the deal was easy and no hassle. Price was fair and they were easygoing about flipping us the keys for a test drive. It was not CHEAP, but fair. Car did fine for the time we owned it. Another time we wanted to trade in a Volvo there and they made the mistake of low-balling on the trade by about $5,000! So we didn't purchase a new Q50. They probably need some help in the used car office learning how to call the local Volvo dealer and get a price. Drove to Volvo and got $5,000 more in trade and $5000 off MSRP on a 2015 car in summer 2014.

nothingbutthefacts

6 de jul. de 2015

Purchased my 2011 M37 from Jack Wyatt back in 2012 as a used car, he told me it was one of the other sales guys personal cars. This was great because I had a question about a scuff on the drivers seat, he walked us in to talk to this other sales guy. All seemed legit, a deal was struck and away I went feeling like this car was really looked after very well due to it most likely being serviced by their shop.Fast forward to 2015. Going over the service to be done with Mark, specifically a shimmy in the brakes, he stated the pad were not Infiniti pads. What? I questioned this due to this being a sales guys car, He looked shocked. Showed me the carfax which in deed proved this to be wrong. Wow. Not what I was expecting. Very disappointed in Jack Wyatt outright lying to me. He no longer works there, but if you run into him---beware.Now, today, my next visit to have service work done since finding this out, Mark surprised me with a great discount as a goodwill gesture because of the issue with the sales guy (no longer working there) Mark has ALWAYS been upfront, professional and fair with me on service work. This gesture will no doubt cause me to go back to them for the sale of my next Infiniti. I will ask ask Mark for a recommendation though.Thanks Mark. You have revived my faith in your company.

SGator

19 de may. de 2015

We had been loyal Volvo customers for 11 years (4 cars) to the same dealer over in DeKalb. Although, we did have some hesitation (and candidly some anxiety) to purchasing a new product from an unknown dealer. Our Sales Rep James and the rest of the team including the finance manager Tom at Roswell Infiniti put all our fears at ease. No pushy Gap Ins or other types of "add-ons". Tom was very professional and did a great job explaining all the paper work and getting us done quickly so we could enjoy the new car.James extensive product knowledge for the QX60, as well as his passion for the brand was obvious through everything he explained after we took delivery. From sharing with us the safety features for the QX60 to a final price, the process could not have been more wonderful.

dave123

1 de may. de 2015

Brought my 2005 infiniti in because it wouldn't go in reverse. Watched the service guy lift the hood, check the code and raise the car on the lift. Did nothing else for 2 hours while I sat in the waiting room. Service guy came out and said there is nothing g they can do. Probably needs a rebuild of the transmission but wouldn't know without tearing into it. Said since it had 150000 miles on it not worth it. Then charged me $270. they knew the answer in 10 minutes but kept me sitting there for 2 hours to charge me a ton of money. Because of this I will never ever buy a car from them or infiniti. I noticed tear parking lot and service bay was empty. Wonder why? Stay away from these crooks.

LH

27 de mar. de 2015

I have never leased a vehicle and James walked me through this process in a clear, and understandable way, showing me the real value behind leasing over purchasing a vehicle. So much so that I have both of my parents now interested in leasing vehicles and I would ensure that they would ONLY work with James directly. At this point my father has come in to take a look at some vehicles and he echoed my extreme happiness with James Hill. James has been available anytime I call him to answer even the most mundane of questions regarding the car or frankly anything that is on my mind. He is off the charts in terms of informed/knowledgeable, agreeable, easy going, and really just the exact type of person I would insist on purchasing a vehicle from in a dealership situation. Not only is he a tremendous sales person, which I respect because I am in sales myself, but someone I now consider a great friend. I will be sure to send anyone REMOTELY interested in Infinitis or purchasing a car for that matter directly to James for an amazing shopping experience. I believe in the brand and clearly he does too. He takes pride in his work and it shows throughout the entire process. A VERY satisfied Q50 owner,Logan

ghaight

9 de dic. de 2014

Recently I attempted to buy a QX70 from this dealer despite having some negative experiences with their service department with our 2004 FX35 in the past. It was their last new 2014 model. The two sales guys I worked with were nice enough during the pre purchase phase. However, when it came time to make a deal, everything changed. They attempted to pressure me into a deal with an extra $1000 "today only". That extra thousand dollars put them within $2K of the deal I knew was possible. Then they came back with a number on my trade that was over 30% lower than 2 other appraisals I had received on the car that week. There were a lot of excuses, what ifs and you're wrongs thrown at me. I decided to take the trade out because there was "simply no more room to move with it in the deal" and they came off another $1K to put us within about $1k of where I knew deals had been done at other dealers on identical vehicles.About this time my wife texted me to say she found another new 2014 QX70 that was better equipped at Infiniti of South Atlanta which was about an hour away. I asked for some privacy "to call my wife" and called that dealer. I told Gary Dennis, the salesperson that answered the phone, where I was what I was doing and what I wanted. He put me on a brief hold and came back saying that we were good to go with the numbers and all I need to do was come by the dealership to inspect and drive the vehicle and do the paperwork.I informed Bob that I was leaving to think things over just in case things were not as they seemed with Infiniti of South Atlanta. Bob notified his sales manager who just shrugged his shoulders and rolled his eyes. I'm not sure he knew I was standing just outside of his office and if he was he made no effort to acknowledge my presence. I arrived at Infiniti of South Atlanta, met Gary and took their QX70 for a test drive. When we got back I threw my trade at them out of curiosity. At this point I was sure that I was going to be selling it myself. To my surprise they cam back within $500 of the other appraisals I had received before visiting Roswell Infiniti of North Atlanta. I asked for the $500 and they gave it to me. There was never any pressure, surprises, what ifs, your wrongs and the list goes on that I had just experienced in Roswell. I arrived just before 5 and left in my new QX70 at about 7:30 which included Gary going over all of the electronics in the car that were new to me. I can honestly say that I will never set foot on Roswell Infiniti of North Atlanta's property ever again for any reason. If you are in the market for an Infiniti give Gary Dennis a call at Infiniti of South Atlanta! Its worth the drive for the experience and if you travel for work, they have an amazing service program. They will pick your car up from the airport, service it, clean it and return it to the parking lot before you return! They even pay for your parking for up to 10 days per visit!

Beth

3 de dic. de 2014

Made several attempts - via email and phone - to talk with them about a vehicle. I knew exactly what I wanted in a package and this was it. Absolutely ready to buy. I received one response only after I answered cars.com survey about my experience w/the dealership. Might be the best dealership on the planet in person, but good luck getting in touch with them long-distance.

Bucky19433

29 de oct. de 2014

Excellent experience, best ever. Pricing was realistic, no hassles or back and forth. In and out in no time after agreeing on terms. APR was actually less than I thought it could be, will definitely recommend this dealer to others.

vicar.s.ali

22 de oct. de 2014

I had an issue with one person at the dealership, Kip Cramer. Over the course of time, Dennis Little stepped in and resolved the issue and went so far as to offer a complete fix of a previous issue I had with a vehicle purchase. In fact, Dennis went so far as to call me to remind me about the issue as I had actually forgotten about it. That level of customer service makes you really feel appreciated!

Yolanda

6 de may. de 2014

I did have a real great experience when I bought my car with a West and I will recommend this dealer to my friends.

Koredwards

21 de dic. de 2013

I decided it was time for a new vehicle and I had friends who just purchased an Infiniti from Roswell. I mentioned to them how my husband and I were in the market and they highly recommended Derrick Baker. They mentioned that they have purchased several vehicles from him and that a relative referred him to them years ago and they wouldn't go to anyone else. After hearing this I gave the dealership a call and spoke to Mr. Baker and he was very professional and I scheduled an appointment to see him. I initially went in by myself being that my husband was at work at the time. I walked and asked for Mr. Baker, he was extremely busy with customers while the other salesmen did not seem to be. He came over greeted me, offered me water and handed me the keys, walked me to the vehicle we discussed on the phone and let me know he would be right back. He went to make sure his other customers were taken care of so he could give his attention to me. I had to wait no time before he gave me his undivided attention and showed me a couple of options with different QX56. He was extremely knowledgable on the products and a very easy guy to work with. He would make you laugh and no pressure. He didn't play the back and forth car games, he was honest and upfront and gave me an excellent deal. What I liked about Derrick was that he never let me know that he was the Internet Manager the whole time speaking to him. In my past experience with other dealerships if you were working with the manager they had a sense of arrogance to them like as if they had to make it known they have a title and they have the final word. Derrick never made me feel that way and I didn't find out his title until I received his business card. He then set up a time for my husband to come in and take a look at the vehicle I decided on and didn't pressure me to buy right then being that I was a female by myself. The next day my husband and I came in and purchased the QX56 from Derrick and my husband felt the same professional low pressure sales from Mr. Baker. I see why my friends referred him to me. My experience with Derrick made my experience with Roswell Infiniti a pleasure and I would recommend this dealership and especially Derrick Baker to anyone.

GAMOM22

11 de dic. de 2013

This is the second time in less than a year of owning my new QX56 I have had issues with the service department. Both times I have been told it would be DAYs or I would have to leave my car before they could look at it. I was actually getting my oil changed today and my check engine light came on during my trip to the dealership. I have two children under two years old with me and they would not even run a diagnostic while I was there to see what was wrong. I was willing to wait however long in order to make sure nothing was wrong. They would rather me make an appointment and leave my car then make sure I am safe to drive my car with two children. Bruce, the manager, wouldn't even come out to talk to me after I asked multiple times to speak to him. If you want service done do not go to Roswell Infiniti I have never been treated so bad and in front of my two small children.

bullbear123

25 de oct. de 2013

My wife and I went Roswell Infiniti to lease a new 52k vehicle. We knew exactly what we wanted in the model, color, interior and the like. With the help of the internet we had an offer in hand but wanted to see if Roswell would match it since I was a previous customer of theirs. Our salesman, James Hill, was very courteous and respectful. We told him upfront what our other offer was and what we were willing to pay. We also said we had 1 hour to make the deal and go as we had young children with a sitter. All was going great UNTIL, Kip Cramer got involved. Within 30 seconds my wife and I were turned off by his rude and abrasive behavior. When we showed him the offer from the other dealer, he told us about how no one would sell a car for that price and we were basically morons for listening to anyone else. I asked him again if he would do the price and he went ballistic on us, telling us we were fools and that no one in their right mind would give us that deal and that we didn't understand math. After a minute of loud obnoxious yelling, my wife stepped up and said we need to leave. I told James he was very nice and that Kip was the reason we would not buy a car from Roswell Infiniti. As I was walking out the door, kip decided to get in my face and tell me further how stupid my wife and I were. Finally, I told him he was a jerk and that he should never be in a customer service business and he told me to Fatatk Off!! I was flabbergasted at this statement and told him I was going to call his boss and he said, "do whatever the Fatatk you want!" After a few choice words, I realized they still had my car and asked James for it and upon walking to get the key, Kip made a gesture of swinging a punch at me. I told him if he attempted that, I would own the dealership. James was in amazement and his look was of utter disbelief at the way Kip was handling the situation. This was by far the most disturbing encounter I have ever had in the business world and I will never ever recommend Roswell to anyone ever again in my life!!!

immeh

5 de sep. de 2013

Contacted Jack Wyatt directly based on previous positive reviews on dealerrater, and Jack was as advertised: prompt in returning calls, knoweldgable about car I was interested in, didn't waste my time with the typical sales drill (i.e., didn't "hold me hostage" at the dealership trying to keep me from going elsewhere), communicated effectively and was direct in terms of what he needed from me to frame possible deal terms to I could make a decision. Generally speaking the dealership may be less competitive on price than some other Infiniti dealerships in the metro area, but the trade off is that you don't have an aggressive saleperson/sales manager to fend off before you can leave the lot. Overall a pleasant and fairly painless experience both on that day and in following weeks as Jack and others at the dealership contacted me to make sure the new car was working out well and to see if there were any follow up questions about car operation/systems, etc. I would recommend both Jack Wyatt and Roswell Infiniti to others looking for a new Infiniti.

DorPa452

10 de ago. de 2013

We were fortunate to work with Jeff Hoffman when leasing our Infinity. He was extremely professional and courteous. He was very patient with us answering many questions and applied no pressure which pleased us tremendously. Also, he is always available to answer any questions we had after leasing the car. We could not have asked for a better person to look after us. I will highly recommend Jeff and Roswell Infinity to all my friends. I will use this car dealership again and again.

TheSilvers1

2 de ago. de 2013

For the first and only time in my life thus far, I got 2 new cars in a week. I came out of a lease for an Infiniti G37 coupe and an Audi Q5 and went into leases for a 2013 JX35 and 2013 G37S. The only reason I took back to back Saturday afternoons to do this was because of my dealings with Jack Wyatt. Jack single handedly restored my faith in the car sales industry. I hate even referring to him in that context because he is a gentleman who knows his business and gets the job done. With other dealers leading up to my initial meeting with Jack, that couldn't have been further from the truth. I should have started at Roswell Infiniti because that is where I leased my first Infiniti but wasn't sure if the pricing on another one would work out.....especially with now being a father and cash flow being tighter. Jack and the Roswell Infiniti leasing/finance team are top notch and I highly recommend the dealer as a place to consider when looking for a new car.

yesrob99

1 de mar. de 2013

I'm typically not one to write reviews but I had such a positive experience with Roswell Infiniti that I'm compelled to share my experience. I specifically would like to acknowledge my sales person Jack Wyatt regarding my lease of my new G37.Jack is an absolute professional and has made the lease process easy and stress free. I first started with Jack on the phone before I came in to the dealership. He is a very friendly and an extremely knowledgeable sales person. He was very respectful of my time and the entire deal was done in record time. He also returns phone calls and e-mails immediately! I have leased several cars over the last 20 years for both myself and my wife and I have to say that this was the best experience I have ever had at a dealer!Here is a breakdown of the time it took to discuss and close the deal.Phone Time - Approx. 7 phone conversations - 10 minutesE-mails A few e-mail exchanges with immediate responses 5 minutesVisiting the showroom to evaluate my old car and discuss specifics - 30 minReturning the next day to pickup up my NEW car and drop of my old one 30 MIN! Yes 30 min, Im still amazed by this as I planned to be there for at least 2 hours.TOTAL TIME 1 Hour and 15 minutes.I will definitely return to Roswell Infiniti at the end of my two year lease to lease another car.Jack and the Roswell Team has made me a very satisfied customer! Thank you!

jscleveland

28 de nov. de 2012

We bought a new JX35 from Roswell Infiniti. I meant to write this letter sooner, but I have been very ill for the past few months. I am on the mend now, and I really want to tell you why we bought our new JX35. Jack Wyatt was our sales person. We bought the vehicle because of Jack. He is an incredible sales person. His "no pressure" style is perfect. Further, his customer service in excellent. He in extremely knowledgeable about this new car. He truly understands cars and more importantly he understands people. We were looking to buy a car, but not necessarily an Infiniti, or a new JX35. But, Jack was wonderful and showed us the value of the car for our family. In the short period of time we spent together, he became a trusted friend. He is a terrific asset to Roswell Infiniti and a great Ambassador for Infiniti as a whole. You are fortunate to have him work at your dealership and we are fortunate to have someone we will buy cars from for life. Thank you Jack! We LOVE our JX35!!!!

ATLcubs

4 de nov. de 2012

Was in the market looking to replace my 2008 Audi Q7 and visited the Roswell Infiniti Store. We have owned several luxury cards before including a BMW 530i, Acura TL, so not strangers to the luxury car buying experience. Wanted to hightlight an incident that turned out to be a nightmare for me and my family. So the Sales agent took us for a test drive as usual. Me in the driver seat and my family in the second row. He asked to punch the throttle to get a feel for the CVT and slow down right after. I thought he was trying to get me comfortable with the CVT , and throttle response etc.Then he 'specifiacally' asked me to pull into a parking lot. Asked me to stop and make a 360 turn. I made a quick turn, not knowing exactly what he was trying to show me. There was no risk to my family and the parking lot was empty. HE YELLED AT ME FOR DOING THAT TURN TOO FAST and SAID "DO YOU KNOW HOW TO HANDLE A 50K car? " . THEN ASKED ME TO GET OUT OF THE CAR and DROVE BACK to the DEALRSHIP. I did not complete the test drive. NO APOLOGIES to me or my FAMILY or NO WORD of concern from the salesman.Obviously, we were in a state of SHOCK I asked for a manager and explained what happened to him. The salesman then lied in front of my and my family, telling us that we 'abused' the car. Needless to say, we did not want waste any more time arguing with such inconsistent and irresponsible retailers. The abusive and threatning tone of and the salesman has lead us to have a negative affect on our car buying experience. Nothing against Infiniti's at all, but if you are in the market to buy a new Infiniti, run not walk away from this dealership.

terryagates

21 de jun. de 2012

Was in market for new or low mile used Infiniti G37 convertable. Roswell Infiniti was not only very price competitive, but made the gap between new and used to the point that new was by far the best decision. Also, we were looking for a specific color / option combination. No other local dealer could find a unit as we wanted. Roswell Infiniti did so and we got the exact car we were looking for!!Dave Olson was GREAT to work with as was the Finance Manager Tom. Very positive experience.

rude1

5 de jun. de 2012

Jeff was great! He definately has his customers best interest at heart! Great salesperson and overall great experience! Dont waste your time at other dealers, you wont regret it!

BLESSCHERIAN

25 de ene. de 2012

JEFF HOFFMAN IS ONE OF THE FRIENDLY & KNOWLEDGIBLE SALES PERSON I HAVE MET,OUR EXPERIENCE DEALING WITH JEFF WAS GREAT ,HE KNEW WHAT WE REALY EXPECTED & WE WERE IN OUT OF THE DEALERSHIP IN 2 HOURS BUYING OUR NEW QX.BLESSON

tracywallace

6 de ene. de 2012

Very professional with no surprises and no pressure to buy now. I've purchased several cars over the last few years and this was the best so far. I would recommend Derrick Baker and Roswell Infiniti to anyone.

sgokhale

28 de dic. de 2011

It was very refreshing to deal with Jeff. On our first visit, Jeff showed us the various models/ options available, explained differences between each and never pressured us to make a purchase right away.Not only was the overall buying experience terrific, but the follow up was great as well. I would definitely recommend Roswell Infiniti and specifically Jeff Hoffman to anyone looking for a new Infiniti.

HGaryH

6 de dic. de 2011

Derrick Baker was a pleasure to work with as I selected the car I wanted and then went through the pricing and purchasing process. He then was extremely helpful in guiding me through the import of my phone book into the Bluetooth system as well as explaining all the myriad of features on my new card. I would highly recommend him to any of my friends looking for a new car.Regarding the dealership itself, I feel it is one of the best in metro Atlanta.I have purchased almost ten cars there over the years, and have enjoyed the quality and ride of every one of them.And they have a marvelous service department, making us feel appreciated, and taking excellent care of our cars.

alex000719

7 de nov. de 2011

I had a wonderful buying experience with this salesperson. He was honest and genuine, which was definelty appreciated. I will be recommending this dealership to all my friends and family.

andrewh1

5 de nov. de 2011

I recently purchased a pre-owned G37 coupe from Roswell Infiniti and my salesperson was Derrick Baker. My experience was stellar to say the least and while tough to express in words, I'll do my best.I was in the market for a new (to me) car and started with another Infiniti dealership in NE Atlanta where I received terrible customer service. I immediately called Roswell Infiniti, was given directions and went straight there. As soon as I arrived I was greeted by a professionally-dressed sales team, all with smiles and a willingness to help. After describing what I was looking for I was teamed up with Derrick, the Internet Manager and used-car expert.Derrick introduced himself with a firm handshake and direct eye-contact which is rare these days. I told him what model I was looking for, the options I wanted and the price and within 2 min. I was sitting at the exact car I wanted which met all of my criteria. He thoroughly explained all of the features, answered all of my questions and we went on a test drive. After the drive we went back in and talked trade-in, financing and payments, all of which were fair and at no point did I feel like I was being cheated or taken advantage of. At this point I knew I had made the right choice and purchased the vehicle.Throughout the entire sale, Derrick treated me with respect and a level of professionalism that is hard to match. I never felt rushed or treated as a potential commission (as opposed to a person). I drove off the lot with a smile on my face knowing that I had gotten exactly what I was looking for and without any buyers-remorse or feeling that I had been ripped off.Since the purchase I have emailed Derrick a few times asking him questions which he answered promptly, which proves that his customer service did not end at the closing table. I was even having an issue with the XM radio subscription which he had fixed within a few hours. I also plan to go to this dealership as opposed to a closer one for all of my maintenance since the great customer service extends from the showroom to the garage.In conclusion, I would HIGHLY recommend Roswell Infiniti to anyone who wants a great car buying experience and amazing customer service. -AH

Jim.E.Clark

1 de nov. de 2011

I had a great experience with Marshall Lynch at Roswell Infiniti. He had a strong knowledge of the Inifiti products and their close competitors and was refreshing honest in describing their differences.When I began considering a deal, Marshall was friendly and straight forward and helped me reach a deal that I was satisfied with.I cannot think of a way to improve on the experience!

Donothing

3 de oct. de 2011

This was an awesome new car buy fior my wife and I, Derrick was outstanding in the sales and the review of the car with my wife as it was her new car. The next day I went by to purchase some items for the car and saw Derrick and ask him a question about the GPS system he got in the car and answered all my questions and said if I think of any additional ones just give him a call. If and when we need another new car he will be the man to go to.

paulasurdy

3 de oct. de 2011

Derrick did a great job, and we would definitely work with him again. Very knowledgable, responsive, very easy to work with. No pressure sales, and we are loving our new QX56!

rllinn

23 de sep. de 2011

Derrick and the team were great, gave us plenty of space and time to look over all of our color and option choices and make our buying decision without being pressured. We will be back again when the time comes for another new Infiniti. Thanks!

townsend88

20 de sep. de 2011

We are on our third Infiniti from Roswell Infiniti and Jeff has been our representative for the last two vehicles. He has been a joy to work with and made the process as easy as possible. This dealership is first rate and the quality of the vehicle is superior! I would recommend this dealership to anyone for not only a quality experience but an exceptional product.Thanks Infiniti!!The Townsends

Ritchm

30 de ago. de 2011

This is our second purchase at Roswell Infiniti! It won't be our last one either.Our sales person, Don Arnow , couldn't have been nicer to us. He is a seasoned salesman with knowledge of every aspect of the auto we purchased. With never Hadany pressure, the car sold itself. Don made sure that we knew about all of thefeatures before we drove away very satisfied.Judy and Ritch Morris

Steve2340

16 de ago. de 2011

I have been an 11 year customer of this dealership.They provide a great product, and make ownership of an Infiniti vehicle a source of pride.Bob Wienstroer was very instrumental in continuing my ongoing loyalty with his professionalism and friendliness.

Jeffro3004

1 de ago. de 2011

From top to bottom this was the most pleasant car buying experience we have had. No sales tactic, no pressure. These were businessmen, not the cliched car salesmen. Our sales person Alan Corbett was right on the money as well as the staff that was present at the dealership.

mayureshkrishna

18 de jul. de 2011

I had a great shopping experience with Roswell Infiniti. This was my first financed car. I had Kia Spectra before, which is a low end car. I have had bad experience before with other dealers when they get to know that I drive a Kia Spectra and want to upgrade to a luxury car. But Alan and Roswell Infiniti has been very respectful and they did everything to make me feel that I am an important customer to them. They were very friendly as well as very professional throughout the transaction.I would highly recommend Alan and Roswell Infiniti to all my friends and family. And would definitely come to Roswell Infiniti for my next cars.

jdark1

18 de jul. de 2011

I purchased an M56 recently. My second car from this dealership. The salesman was Derrick Baker who did a great job. I have always been extraordinarily pleased with the service department as well. No complaints. A happy camper.

abbee001

1 de jun. de 2011

I've purchased 8 cars in the past 10 years and this was by far the best experience I've ever had. This was my first time leasing and when I walked in, Alan gave me preferred treatment from the minute I came in the door. He told me like it was and I didn't feel a single bit of pressure. I was at multiple car dealerships all week long looking at vehicles to see what I wanted, and Alan was the only one who I dealt with who I'd ever recommend. He worked with me on getting the price I wanted and helped me to make everything work. I truly felt that he was on my side and wasn't trying to rip me off through his thorough explanations of how it all worked. I never felt that he was trying to sell me anything, which is exactly what I was hoping to find. The entire dealership was extremely helpful to work with throughout the entire process. The whole staff seemed friendly and knowledgeable. After being at multiple dealerships in the North Atlanta area, the Roswell Infiniti was by far the best and I'd highly recommend them to anyone. Not to mention their vehicles are awesome!

kdmarlo1

31 de may. de 2011

This was our 2nd Infiniti purchase. Still driving our 2001 I30... purchased it new but a different dealer,had all service done at Roswell Infiniti and the service staff has always been fantastic.Alex Squire was great no pressure... helped us purchase the right car for our needs.

bunshum

5 de abr. de 2011

Marshall Lynch got me excited about the car. He educated me on the car and all its bells and whistles. He was friendly and knowledgeable and answered all my questions. He got us a good price which was very much appreciated. He stayed late and came in early to accomodate our schedule. He went above and beyond the call of duty.When we made our decision we met John Hall the finance manager. Again, he was very helpful and polite and patient with all our questions.This was a wonderful experience and I will recommend this dealership to all my friends.

Ang0905

25 de mar. de 2011

I first interacted with Alan Corbett through email about some upcoming offers on the new 2011 G37 and G25. We then spoke on the phone and he was very informative and willing to get me any information on the cars I needed before I came in to drive them. He was very friendly and knowledgeable and gave me some excellent advice on the decision to buy or lease. I ended up with the lease of the G37 and could not be happier! The car I picked out was prepped while I signed the paper work same day. I visited another dealership in the Atlanta area and Roswell Infiniti and Alan Corbett are by far much better to deal with. Excellent service! Thank you!

kralowe

21 de mar. de 2011

I was in the used car market and emailed Roswell Infiniti about an auto on their pre-owned lot. I was contacted by Derrick Baker, who quickly informed me of some great new car discounts being offered...so I drove off the lot in a new car at a comparable price to a used one. Derrick's communications were to the point, straighforward, honest, and very curteous. While at the dealership, he took almost the whole day for me to look at sport vs nonsport, and nav vs non-nav, so that I made an informed purchase decision I would not regret. He knew his product, and provided me with a lot of on point information. Furthermore, once I decided to buy, Derrick continued the experience by ensuring the car was in perfect condition before leaving the lot, and by helping me to clear out and ready my trade for transfer to the dealership.I took advantage of special pricing, so didnt need to haggle or negotiate, which usually sours the car buying experience. However, on other points of the deal, like trade value and financing, I feel like I got a lot for my money, and didnt see any of the deceptive practices I have seen at other dealerships.If you are considering an Infiniti, this dealership is superior to the others that I went to, and I would go talk to Derrick personally.

twhughes1229

8 de mar. de 2011

I just purchased a new Infiniti Fx35 and could not be more pleased. I initiated contact first through email and was very pleased with Alan Corbett's quick and informative response. I had first looked to buy a pre-owned Fx, but wanted to see how close a new one would come in price to a year old. Don Arnow was the salesman to assist me and he was graciousness personified. I was so pleased with the staff and their prompt attention. Don went above and beyond and saw that I got the car I not only wanted, but he also accepted my offer and I was not pressured in any way. My husband was very pleased and that says a lot. I drove home in my new Infiniti and had to leave my husband's Chevrolet on their lot. In fact, since my husband can no longer drive, Roswell Infiniti delivered my husband's truck to our home! What a blessing, as I was having some difficulty finding someone available to help me get it home. I highly recommend this Dealership and I will be going back when the time comes for another vehicle. Thank you so much Roswell Infiniti, you ROCK!

joyenur1

18 de feb. de 2011

Bob was wonderful to work with - there were no surprises and no games. What he said was going to happen - happened! It was the best experience I have had & I have leased five Infinitis - I have loved all the cars. Bob was professional & respectful and very knowledgeable re: the product itself. He helped me sync my Blackberry to the hands free blue tooth and he was able to answer any questions regarding the car. I highly recommend Bob to anyone who wants a great car experience!

quaymax88

15 de feb. de 2011

By far the easiest car deal I have ever done. Worked everything out prior to getting there. No surprises. Derrick was extremely informative and knowledgable about delivering the product. Class act. This is my 2nd Infiniti from RI. Service is always great. Buying a car can be a hassle or almost intimidating. This is like buying from a friend. I am definitely a long term customer.

bkaiser

1 de feb. de 2011

I just purchased a new 2011 M37. My salesman was very courtious, friendly and knowledgeable. He spent much time with me after the sale reviewing all aspects of the car. He invited me to come back in a week or so, after having a chance to drive the car, for a refresher course if needed. He also encouraged me to call him with any questions.Overall, my experience was top notch.

DavidATL99

22 de ene. de 2011

I bought a used non-Infiniti brand car from Roswell Infiniti. After about a day a few issues became apparent. After some back and forth conversations, Roswell Infiniti agreed to stand behind the product they sold even though they probably had no legal obligation to assist in addressing the issues. Pricing was fair and the sales staff was direct and friendly. Obviously there is a different level of support if you purchase a dealer certified vehicle, but overall I feel that Roswell Infiniti - with just a little prompting - provided a good level of support after the sale. I get great service on my Infiniti there and, now that the dust has settled, I am satisfied with the purchase experience I had with a used car as well.

WBuhay

18 de ene. de 2011

Alan was great to work with. He never applied any pressure and offered lots of suggestions to aid me in my purchase. I highly recommend Alan Corbett and Roswell Infiniti. The sales staff were all very helpful and accommodating. They were willing to look across the country to find me the car I wanted.

Lthall

8 de ene. de 2011

This was the third car that I have bought from Roswell Infinit over the last seven years, and I could not be more pleased with the buying process. My salesman, Marshall Lynch, goes to great lenghts to make sure that I am happy with the transaction and then spends all the time needed to educate me on the features and functionality of my new car. Overall, the value of the car and the service experience are unsurpassed. L.T. Hall Lthallatbellsouth.net

GregZ1

5 de ene. de 2011

I had a very good experience with Marshall. He was very professional. He knew his product. He was able to explain the advertised program very well. He explained what to expect from the service department after the sale. He covered the the bells and whistles on the vehicle at delivery. Overall, I was very happy with the experience.

BarbNeu

2 de ene. de 2011

I used the internet for research and emailed Alan Corbett for pricing. He was upfront and honest about the total quote for the car. When we arrived for our appointment to buy the car, Alan was totally prepared. He had the G37 we discussed ready for us and he reviewed with us all the options we had requested. The deal was exactly as we had discussed. The whole process was easy and Alan and the dealership were a total pleasure to deal with. I am so glad we chose the Infiniti G37 and Roswell dealership for our purchase. Alan also intoduced me to the maintenance department as well as how the various options worked so I would be comfortable on my first trip home in the car. Thanks again to Roswell Infiniti for making it such a fun and pleasurable experience to buy a car!!!!

mseedorff

1 de ene. de 2011

I just leased a new M 37 from Roswell Infiniti. Jeff Hoffman was my salesman. I can truthfully say that it was the best car buying/leasing experience that I have ever had. Jeff and the dealership did everything they promised they would do. I got a great price with no haggling - just like they promised.

eraia

28 de dic. de 2010

We had a wonderful experience at this dealership. Easy to work with, no haggling for price. We drove the car and just loved it. Bob our salesman was patient and informative. Car is beautiful and if you are looking for an exciting vehicle go test drive the G37. We will be back again. Thanks Bob.

Brutus07

21 de dic. de 2010

Bought a used Infiniti there. Don Arnot? was professional and low key, and did not play any games like 9 out of 10 car salesmen try. They seem to know Infiniti buyers are more logical and experienced, I guess. Don is different, a little bit cool in tone, which almost put me off at first, but I'd rather deal with him than most others I've ever run accross. They tried to be fairly hard line on the price but we knew what it was worth and were patient as well and got a fair price (which is still top dollar but the cars are cleaner as well and you don't have to worry about what is being hidden).Our one service there for a routine oil service was uneventful. They assign a service writer who you stay with for the duration of your ownership, which I like. Plenty of upscale coffee, tv, etc, but the seating area is smallish and crowded. Also, I find the reception area too small, as when you wait for a salesman to come up front you have to shuffle out of everyone's way at the door. Shopped recently there looking at a used bmw on their lot and the guy subbing for Don that evening was very helpful and gave zero pressure to buy. He understood why we didn't (car too small) and offered another drive anytime w/o the typical "butt hurt" attitude you get from many places when you don't look like you're going to buy anything. I also like that they usually just toss you the keys and let you drive w/o getting a hard sell. I can see why they have a great rep, and if Infiniti made a bigger vehicle I liked I would definitely try to buy one. But alas, we're tired of the same somewhat coarse V6 they put in everything and can't afford a V8. BTW: Dealer rater users BEWARE of shills here. Look for lots of 'reviews' done on the same week, reviews done which are 100% positive, reviews which specify the salesman in particular way too much (bob was great, bob did this, bob, bob, bob)and reviews which are too vague. (sometimes salesmen shilling for themselves can be too lazy to add details!)

rebecca8372

20 de dic. de 2010

I came to Infiniti because of an ad I saw in the paper. I left with a G25 3 hours later! I have purchased cars, and have leased luxury cars before. This by far was the BEST experience I have ever encountered! Alex Squire was extremely knowledgeable and friendly. His customer service was superb. I will highly recommend Roswell Infiniti to everyone I know.

McNeer

17 de dic. de 2010

Roswell Infiniti is a first-class operation. Everyone I come in contact with there is a professional. They're courteous, forthright, and knowledgeable. The salesman I worked with, Bob Wienstrorer is excellent. He really knows the product and gives a thorough tutorial on operation. He is polite and straightforward in all his dealings--never brusque or pushy. And he gave me a good deal on a great car. This is the second time I've worked with Bob. In my opinion, there's no one better.

Robinkalick

29 de nov. de 2010

This is the second car we have purchased from this dealership. We returned here because of the great treatment when we bought another car from three years ago. We also dealt with the same salesperson, Don Arnow. He is so well informed about ther cars that he sells. It was a comfortable environment and we were not the least bit pressured. We love Don and Roswell Inifinit!

snowingeorgia

27 de nov. de 2010

It was our first trip to an Infiniti Dealership and it couldn't have been a more pleasureable experience. Bob Wienstroer was as professional, courteous and warm as any auto sales representative we have had dealings with. The quality of the G37 was much in evidence and sold itself, but Bob's personal professionalism and warmth very much sealed the deal. My wife and I are looking forward to a very long and happy relationship with the folks at Roswell Infiniti.

eacmike

23 de nov. de 2010

I've had service done at Roswell Infinti and have always left very pleased with the dealership. Although I live over 400 miles away, I made it a point to buy my next Infiniti from Roswell Infiniti because they earned my loyalty. John Christmas was extremely helpful throughout the process. Good service, great sales team, an outstanding dealership. I'll be back.

TerryAndDoug

2 de nov. de 2010

We visited Roswell Infiniti for the first time on Saturday 10/30 and left the dealership several hours later very happy and with a new car. There was no pressure at the dealership, but there there's none needed with the quality vehicles they sell at very competitive prices. Everyone there works as a team, and they all pitched in to keep the process moving, so we never needed to wait. Derrick Baker did a great job, and truly cared that the car was delivered to us in perfect condition, also spending time with us before we left to make sure we understood details of many of the features and helping set up some of the settings for us. There were no pricing surprises during the process - everything we were told up front matched what was shown in the paperwork. The financing process was also painless, and although we were presented with various "add-on's", there was no pressure whatsoever. We visited another Atlanta area Infiniti dealership the week before and feel we wasted our time there and should have started at Roswell Infiniti. Although we live close to another dealer in Cobb County, it was more than worth the drive to deal with the Roswell dealership.

Gator2128

20 de oct. de 2010

I just wanted to take some time to say thank you for your time and understanding our situation in making my first purchase a very pleasant success. Over the last month or so since Ive been researching and trying to figure out what I wanted, all 3 of the other Infiniti salesmen Ive been talking to were more focused on forcing and selling me with their tricks and tactics to buy the car making it feel like the purchase is all about the success and achievement of selling the car. I was extremely pleased and comfortable working with you because you understood what my needs and wants were and you werent aggressive which I liked. You made this experience all about me the customer and you understood that I was the one buying the car and not you forcing me with tricks and tactics, rather you were there to assist in meeting my desired needs, expectations, and negotiations.

macinc

27 de sep. de 2010

We have purchased BMW and Lexus models in the past, but rate our experience in our two Infiniti purchases (a G37 in August 2008 and a EX in September 2010) from Roswell Infiniti as superior in both cases. Our salesman for both purchases, Don Arnow, was very helpful in providing just the right level of information, straightforward in his negotiations and pricing of the models, and pleasant to work with through the purchase. The staff at Roswell Infiniti in preparing and executing the sales documentation were very efficient, easy to work with through out the process and respective of the client's time. I would definitely purchase additional vehicles from this salesman, dealer and manufacturer.

samfink1

10 de sep. de 2010

I promisedy my wife a new convertible for her birthday. For the last 10 years she had driven a BMW and it was a big change with the G37 convertible. She fell in love with the car and the dealership. Bob Wienstroer and the total staff were great. I sure will consider a new Infiniti when my current lease is up.

ghornor

10 de sep. de 2010

I worked with Jeff on an Infiniti lease. I got an excellent price, and Jeff is great to work with. Knowledgeable, fair, a real car guy. I leased a 2010 Infiniti G38 Journey, absolutely loaded with Nav, Bose etc. I had an Infiniti G35 from 2003-7 with no problems at all. I looked at Cadillac CTS, BMW 335i, Audi A4 and Mercedes C class. Jeff and Roswell Infiniti beat them all by at least $200/month. The Audi A4 sale price was $39,000 and the G37 was $37,000. The Audi was $700 a month!!!!!! More than $200 a month than the G. Decision was a no brainer.

CBH34

3 de sep. de 2010

We recently aquired our 10th Infiniti, all from Jeff Hoffman and Roswell Infiniti.We have purchased or leased all models, except suvs, from them over the past 18 years.The sales and service personnel have always been very helpful and professional.We have truly enjoyed all experiences with this salesman and company.Charles HobbsNorcross, GA

cwalina

23 de ago. de 2010

From the moment I walked into the Dealership on a super hot Saturday in July, I was met with a warm hello, a bottle of water (it was 99 degrees!) and a TON of good old Southern hospitality. Jeff worked with me tirelessly trying to find the features I wanted - then when I picked up the FX, Marshall worked tirelessly in showing me HOW to use all those features!I had one issue the 1st week I had the car where the 'Service Engine' light came on (wasn't happy about that!) But Bruce(and Jeff) reassured me that it was mostly likely the super sensitive Gas cap (which I hadn't tightened enough after filling the tank). I brought it in, they serviced it and I was in/out within 40 minutes (including a HAND car wash!) A true class act from start to finish - I highly recommend this Dealership.YOU GO BOYS!!

casperclio

22 de ago. de 2010

The oversall experience with Alan and Marshall was great but after all the paperwork was done and my keys were being handed to me Alan gave my husband and I a 15+ minute hands on orientation to the inner workings of what this car could do. When Alan was going over EVERYTHING electornically on the dash board he was extremely detailed on what the buttons do and furthermore set up my seat position and BLUETOOTH. My husband was thrilled because I wasn't going to ask him to do it for me when we got home. He still needs to set up the garage door opener tho. The final price of the car was what the ad had stated in the newspaper, which is what brought us to the dealership in the first place. Alan was very thorough with us making sure we had the correct information with every stage of our purchase. We will be recommending Alan to a friend of ours who is also in the market for a new car.

burdittlaw

10 de ago. de 2010

Friendly, helpful staff throughout dealership. I gave the dealership a great rating, as this is my second Infiniti, and both experiences have been very pleasant. Sales, financing and service have always been handled in a completely professional manner.I am very pleased with my car and the people at Roswell Infiniti of North Atlanta.

victor1

10 de ago. de 2010

If you want a no hassle sales experience with no sales pressure and friendly staff then Roswell Infiniti is the dealer for you! Bob Wienstroer was our client advisor and certainly went the extra mile to make sure our deal was completed. I consider our new Infiniti G37 to be the best car in its class and I would highly recommend Roswell Infiniti.

slhodges21

7 de ago. de 2010

I was leasing my 3rd vehicle from this same salesman and same dealership. They did not get the correct payoff on my car from Infiniti Financial and now have left me paying the bill. Make sure you call and get your own payoff on the bill. They do not do this and will stick you with the bill.. I will not lease or buy another vehicle from them ever again. This was my third.

april .paddock

1 de ago. de 2010

Scott made the whole process quick easy...even fun! After visiting many dealerships, Roswell Infiniti made us feel very comfortable and ready to make a deal. The dealership is friendly and professional. It was a great experience! I would highly recommend this dealership!

kannyunstabler

31 de jul. de 2010

Scott is just very easy to work with. I felt very comfortable with him, which is very important to me, and I left the dealership feeling pretty satisfied. I would recommend him. Infiniti makes a great car! The only small qualm I have is that the physical dealership building needs to be updated, it felt a little old and dark in there...

bdammann

21 de jul. de 2010

Overall and excellent buying experience. Knowledgable sales person who spent alot of time answering my questions, giving me the opportunity to experience several models and make my own comparison. Was not pressured to do anything. Explained all options both pro and con. Would highly recommend both the sales rep and the dealership.

jnicelymd

20 de jul. de 2010

Very often you call a dealership after seeing a deal online/newspaper, go to the dealer only to find that they add fees and extras, or the famous "we just sold the last one of those models, but here is the next in line only $80 bucks more a month". Not with Roswell Infiniti - I spoke directly to Jeff Hoffman (salesman) on the phone tuesday am, mentioned the add I had seen for the deal on the 2010 G37 sedan - which was almost too good to be true (Which was almost 100 dollars less per month than local dealer) After the normal range of questioning - What extra fees are added, do you have this model actually in stock, you are sure I am not going to waste my time driving there (Tuesday pm). I was very impressed with Mr. Hoffman's answers - straight to the point, no added fees, what you saw online is what we offer, 70-80 G37's of that model in stock - in almost every color combo. We started the paperwork over the phone, told him what color I wanted and what time I would be there. When I arrived at the dealership, I saw my liquid platinum G37 sparkling clean parked under the awning. Immediately I was greeted by Mr. Hoffman shown inside, questions answered, paperwork reviewed - Which showed the exact deal we had discussed. All of the staff were very friendly and helpful. Entire process took less than 1 hour in and out, Was offered full run through of all electronics and options on my new vehicle. I couldnt have dreamed up a better car, or a dealership which could exceed all of my expectations. I will purchase another vehicle from this dealership, and will send friends an family as well. Excellent dealership, exceeded all expectations.

awesomeg37

18 de jul. de 2010

The experience was quick and easy. Scott Ashlin was very knowledgeable about the vehicle and he was very friendly. The dealership was quite busy, but we were greeted by the receptionist at the beginning. She took our name, and within 10 minutes we were in an office with Scott going ovner the inventory of the car I wanted. We were out the door and on our way after a quick and easy experience.

Brandondixon

18 de jul. de 2010

Pleasant, straightforward experience. We drove 200 miles to shop here and would do it again. Price was good and they had good inventory of the models that we were interested in. Jeff Buchwald was well informed and never pushy. The paperwork was a breeze.

JLNASH0082

9 de jul. de 2010

from the initial internet quote request to the final delivery of the wind buffer accessory, Alan was always concise and quick to respond. Alan made sure to explain all the details and give his recommendations. Would highly recommend Alan as a resource.

jbonno

30 de jun. de 2010

The overall experience was very good. However,had we known prior to selecting a car that there was a cost associated with getting a car from another dealer we may have gone in another direction. Other that that we were happy with this dealership. We have purchased or leased many cars in the past fron this dealer.

tamar123

26 de jun. de 2010

We had an exceptionally fine experience with Roswell Infiniti. This is ourfirst Infiniti and everyone at Roswell made the transaction very pleasant.John Christmas, our sales person, was personable, well versed, and veryresponsive to our overall needs. We look forward to continuing oursales and service relationship with the entire Roswell Infiniti team.

Harley6

14 de jun. de 2010

Clean facility; excellent selection of vehicles. My sales contact, Alan Corbett, is extremely knowledgeable and very friendly and accommodating. All my calls were returned promptly and my questions were answered to my satisfaction. At no time did I feel rushed or that I was intruding on his time.

tripp25

14 de jun. de 2010

I had a great experience. Marshall Lynch was very knowledgable and not at all pushy. I believe he was genuinly happy to see me get what I wanted. These guys seem to know a lot about cars and they want you to ge twhat is best for you...not what is the most expensive. i really enjoyed the experience.Thanks Guys!

Shan B

5 de jun. de 2010

Just wanted to commend Jason on being so helpful with giving me input for washing my G35. His recommendations were great and I am looking forward to having the experience of washing my vehicle. I will use the detail shop recommended once the rain slows down. Thanks again Jason.

Tivotam

29 de may. de 2010

Overall I highly recommend this Dealer for new car purchase. It had the best out the door deal on the G-37 Sedan I wanted, and it's received awards from Infiniti for most of its existence. The sales team went out of their way: Small example, the day AFTER the paperwork had been completed on the purchase, I called to check on where the First-Aid kit was, but it turns out I was wrong (I was looking at info on an old option pkg.) but they saw to it that I got one anyway. The only negative is that I have found that some aspects of my salesman's new car orientation needs more study, however. Specifically, I now know of 3 inaccuracies between what was stated and the manual; 1) Engine break-in, I asked specifically if there was any recommended break-in and I was told there was none, but the manual (Page 5-42) says don't rev over 4,000 or use full throttle until over 1,200 miles have been driven, something I didn't find out about until having clocked some 500 miles without making sure to limit the revs/full throttle. Luckily, I haven't pushed the engine hard, but I know I've exceeded 4,000 RPM; 2) I was told the sunroof did not tilt up, but it does, (Page 2-53) and;3) Voice Commands - was told that you'd need to wait until the car read off all of the list of possible voice commands before selecting desired option but it turns out that you can short-circuit that by pressing the voice command button once the list begins to be read and speaking your choice. (Page 4-113)With the notable exception of the engine break-in advice, none of these inaccuracies are potentially HUGE but to me demonstrate a lack of deep product knowledge that I think a purveyor of luxury automobiles should have. I don't want the discussion on the orientation to overshadow the positive aspects of the transaction, nor of the professionalism of the salesman. Luckily, these issues are easily remedied. And, to be fair, many of the aspects of the orientation were very helpful.

Nott Applicable

24 de abr. de 2010

Second lease from dealership. Repeat business speaks volumes for thie outfit. quality of service brought back business. Upfront competive rates surpassed haggling offers from other dealerships. Best foot forward upfront earned the business again. Dealership is 10 miles farther than closer Infiniti dealership, but worth the time for conifidence is service work.

Larry Allbritton

19 de abr. de 2010

Derrick and Allen were very helpful in explaning the many features of the Infiniti G37 and in helping us make the deal. Once the purchase was complete they spent a considerable time in helping us set up the Bluetooth, memory seats, Navigational and keyless entry systems. By the time we left we were very comfortable with the car and pleased with our purchase.Derrick, Allen and the other folks at Roswell Infiniti made our purchase an enjoyable experience and well worth the trip to Atlanta to purchase. I highly recommend this dealership and the sales team that worked with us

msacco47

18 de abr. de 2010

This is the 3rd Infiniti we have acquired from Roswell Infiniti and Jeff. In all cases the expertise and customer care was outstanding. The routine service on the vehicles has been prompt and always on-time. This is a first class organization to work with in order to satisfy your vehicle needs.

meverett930

13 de abr. de 2010

I emailed this dealership and I requested a quote on a new 2011 M37. Alan responded and quoted me a lease payment that included taxes on this specific vehice. I then called Alan and asked if the car was still available and if the quoted lease payment was still available. He stated that he would have to call me back. He called back and stated that the car was available and he would honor the deal. I asked him to fax over paperwork that would show the VIN of the car as well as all the terms of the lease. He said that he would do that and call me back. Then he called and informed me that he could not honor the quoted lease payment because this car was not the "ad Car". Apparently, the ad car is priced lower and then I begin to believe that this is a "bait and Switch". I proceeded to contact the general sales manager Britt Hollingsworth whosaid that after all that he would honor the original quote. However, when he sent over the quote on paper he changed the mileage on the lease terms from 15K/year to 10K/year. We live out of state and we want to make sure that all the terms are agreed upon prior to getting to the dealership and thus we would have no surprises. Britt was Very Rude on the phone and said that even if we were to send him a check to hold the car he would not hold it more than 6 days. And our deposit was non refundable. Which I understand the non refundable deposit but why would you not hold the car longer than the weekend (6 days)? In the end Britt could have been the hero here and step in, be professional and work out the problem. However, he chose not to act professional and instead he acted rude, unprofessional and made contradicting statements to the point that we could not trust Britt or this dealership. I contacted Britt to explain to him we were going to keep shopping and he became argumentative and very defensive. He acted this way just to get out of the deal and not be forced to honor what his salesman had originally quoted me. I would never do business with Britt or this dealership.

Jboomer

10 de abr. de 2010

Roswell Infinity, a dealership with a very professional approach to new vehicle sales. The sales person (Mr. Corbett) responded to email in a timely manner and answered all questions without hesitation. Mr. Corbett's search for the QX56 with the color/equipment options desired was thorough, and his advise was both reasonable and logical.

rnelson777

29 de mar. de 2010

Alan was very responsive during initial contact; followed thru on all requests and on all questions; provided full run through /demo of all features on car after purchase;presented several cars as alternatives , and fully detailed the different features and prices associaated with each. delivered fully prepped car at the agreed timing.

VN123

28 de mar. de 2010

Bob was great through the entire decision making and buying process. He went out of his way to make the process easy and painless. He listened to my concerns and questions providing knowledgeable and relevant answers. I would recommend these guys to anyone looking for an Infiniti.

skwalker

27 de mar. de 2010

Jeff has been absolutley fantastic to work with. We just finalized the lease of our second Infiniti from Jeff. He is the best auto salesman that we have ever worked with. We will go back so that we can work with Jeff on our next lease. He is simply a pleasure to work with.

lpanatera

27 de mar. de 2010

Roswell Infiniti is incredible due to its high customer service attitude. Everyone is friendly and very knowledgable about the Infiniti's. Marshall has the highest customer service quality I have experienced at any car dealer. He goes out of his way to make sure your experience can be considered a Wow!When taking our Infinitis in for service they provide loaners and their service is complete and correct.

YNIJIM

21 de mar. de 2010

it is was a good experience, smooth and quick. Test drive was great, explanation of the features and options was great. Alan was good in explaining our option before we bought the vehicle and after we did. He is not a regular auto sales person, I am very pleased.

LeeV

21 de mar. de 2010

Very good buying experience and very straight up dealing. They were willing to work with me on some finer points of the deal and at delivery extra time was taken to go over the features of the vehicle (convertible) above and beyond the norm. I'd recommend my friends and purchase my next vehicle here.

rongriffin

15 de mar. de 2010

Very profesional and is very interested in you as a person not just a sale. I have leased at least 6 vehicles from this dealership and have dealt with Jeff Hoffman on each occasion. His service has been consistent and friendly. The other areas of the dealership (service, sales, turn-in) all seen to exhibit the same level of service and professionalism. I have and will continure to recommend the dealership and Jeff Hoffman to family, associates, and friends.

topkat2000

14 de mar. de 2010

I have acquired cars from 3 out of the 5 Infiniti dealerships in the Atlanta area. I have to say that my experience at Roswell Infiniti was by far the smoothest and most pleasant yet. My salesman was very professional, not pushy or overzealous in the least, and maintained a very relaxed, low-pressure experience from start to finish. The financing and paperwork process was also by far the quickest and most painless I've ever endured. Roswell Infiniti gives new meaning to "sign and drive". And to top it all off, the price they gave me on the vehicle was the lowest out of 4 Atlanta dealers. The great deal I got, plus the lack of pressure and 'hidden costs' or surprises made this experience an A++. Many thanks to John and John. I will return.

eddiegxo

5 de mar. de 2010

Very good overall experience. Bob was knowledgeable about the car even though it wasn't an infinity (it was an Acura). He was very friendly both on the phone and in person. He was exceptionally professional and NOT HIGH PRESSURE. The only improvement I can recommend is to be able to accept either wire transfers or debit cards on the weekend. I bought this car on a Saturday and didn't have my checkbook. I rarely use it. In any case, it took about 45 minutes to finally approve a debit card for my down payment. It really should be easier to accept a down payment electronically.

rblackwell35

5 de mar. de 2010

Salesman Alan Corbett was the best. He made it a pleasure to buy a new car. I could not ask for a more friendly, helpful and concerned salesman. I feel like I got an outstanding deal for my new M35 and would recommend Roswell Infiniti to anyone looking for a new car

jonb1963

2 de mar. de 2010

I'm not a person that enjoys car shopping generally, but my experience with Derrick Baker might have cured that. I don't think I will buy another vehicle from anyone else unless I check with him first. Fact is, he can get me almost any type of car I'm interested in regardless of make or model; and he can be extremely competitive on price. It's been my experience that some car salesmen try to sell you what they want you to buy, but Derrick listens to what the customer says and then tries to assist him with the purchase. If you're in the market, go by Roswell Infiniti and ask for Derrick Baker.

gmitchell

25 de feb. de 2010

I am currently researching several purchasing options for a 2007 M35 and have heard positive things about this dealership from friends. I was assisted by the most knowledgeable salesman I have ever met at any dealership; Mr. Derrick Baker. Derrick was more than helpful and spoke to me like a real human being which made my experience both pleasant and informative. Although I am still doing my research, I can assure you when the time comes to make my decision Mr. Baker will definitely be the salesperson that I visit. I had such a great experience that I have spread the word to all of my clients and friends who are also in the market to buy. Thanks Roswell Infinity for employing excellent salesmen like Derrick!

chipdrake

3 de feb. de 2010

My salesman was very helpful and friendly. He could not have been more helpful or courteous. If I had any concerns they related to the Sales Manager. The Sales Manager was very contradictory in accessing our trade-in. For instance, we were told that the car was in excellent shape with very low miles, yet he did not offer us the top of the range that they said they could offer. We were also told some incorrect quotes about comparing 2 different cars that were supposedly identical... When I pointed out 3 or 4 factual differences, the Sales Manager shrugged them off as if the details were unimportant to him. Which is very disconcerting to someone trying to make sure they have all of the facts to make their best purchasing decision.

rgoodroe

25 de ene. de 2010

What a great experience at this dealer! I researched the vehicle I wanted on the internet. Alan was very upfront and direct with us about the pricing and vehicles that were available. We literally came in and everything was taken care of, all of the negotiations had been done via e-mail so there was no need to haggle about pricing or fees. He spent 45 minutes going over the vehicle and it's features and made sure we knew what we were buying. We were greeted by a friendly staffed who offered us a beverage and snacks. If the buying experience is any indication of what owning and servicing this vehicle at this dealership will be like, then I am looking forward to doing business in the future.R. Goodroe

fsanthony

25 de ene. de 2010

We had a very good experience overall. Our salesman (Alan) was very professional, courteous and informative. One of the best purchase transactions I experienced. We've received consistently good service from this dealership over the past three years, which resulted in us choosing this dealer for our new car purchase.

JAFNEF

19 de ene. de 2010

Bob was great from start to finish. He wasn't your typical "pressure" sales person. I visited a competing dealership (Infiniti Gwinnett) and it was the complete opposite..and not in a good way! The part that made me the happiest was Bob found the vehicle (exterior/interior) color combination that I really wanted and had it delievered from North Carolina. He wasn't just focused on moving the cars in his lot, he wanted me to be happy. I appreciate him providing this level of customer service which unfortunatley has become rare these days...thanks Bob! Jamie Miller (I think that was his name) in the service area was equally friendly and helpful. I've never had this type of experience when buying a car and I hope the car lives up to it's reputation. If so, I will be back!

rotatingheads

12 de sep. de 2009

WARNING - BEWARE OF THIS DEALERSHIP!!! THEY WILL RIP YOU OFF!!!I bought my new G35S at this dealership less than a year ago and have had all my services/maintenance conducted at the same location. Unfortunately, my experience during my last service was appalling and I will no longer be their patron. Here's what happened - my car was in for a routine service, I learned that I needed tires and was quoted for 4 new tires. I agreed to the work but when I showed up to pick up my car and pay, the amount I was quoted had changed by $60.00. The service dept would not honor the price they quoted and said that I was mistaken. A shortly after I left the dealer, my check tires light went on. I took the car to Tires Plus on Atlanta Rd and they checked the tires in front of me. The air pressure in each of the tires should be 33lbs - my tires had 40 lbs each in the front tires and 23 lbs each in the back tires. I paid over $1,000 for the set and expect the dealership to be honest, honorable, and meticulous when performing services. This dealer gets an "F" for all three. In this economy, there is no need to put up with substandard service. I am advising all my friends who own an Infinity to stay far away from this dealer.

lbholling

21 de mar. de 2009

Don was professional and straight forward. It took only a couple of hours to purchase my new M35. I worked directly with the Salesperson without all the usual back and forth. No pressure to buy "today" or any of those games. Great experience start to finish.

rcrosby

10 de feb. de 2009

Overcharged me for diagnostic. Claimed I needed repairs for what something I did not need.(Unnecessary parts) And when challenged they threatened me with removal from the premises by the police. The scary thing is that I bought this car from this dealership a little over 12 months ago. Will not be back and I will not buy my next Infiniti from them.

Susan Boylan

7 de jun. de 2008

I am professional highly intelligent woman, with a high income, & I can buy anything I want. I was teated like a third world refugee just off the boat!No one helped me when I first arrived, I looked around the new cars by myself, and eventually went inside.I was approached by a gentleman, who asked if I was looking for anyone in particular. when I responded " I would like to look at 3 models, he assured me that someone would be with me soon. Another gentleman approached me and asked some questions.I was asked if I had "done my homework, & knew what I was looking for"I was asked if my husband or boyfriend had looked at the car.With that I said that I didn't have time today, but I might go back.I went to another Infiniti dealer And had a totally different experience.