Bonnie

4 de nov. de 2016

The consultant Marcus William was very detailed and patience during my whole process. He's takes the time to make sure what you want in a car without feeling pressure to just closed a deal.

Christopher

3 de nov. de 2016

I chose Rorich for the Rohrich Advantage. I also liked the pizza I received at dinner time, the variety of drinks available, ping pong, and friendly staff.

Jonathan

2 de nov. de 2016

The staff was very friendly and overall the experience was good. A knowledgable team and I ended up with a very nice car at a reasonable price.

Sharon

1 de nov. de 2016

I was so appreciative that Jason and Frank worked together to make sure everything was completed on my car ASAP.

Deborah

1 de nov. de 2016

Service was done in a timely manner. Frank was nice. Service seemed to be very thorough. Facilities were clean. Coffee and water was a plus.

Gloria

30 de oct. de 2016

helpful and friendly service providerservice was fast to meet my scheduling needsanalysis of car needs and repairs were all well done

Mathew

29 de oct. de 2016

They fit me in even though I was late and did the job very fast. The were very friendly and I had no problems

Joseph

29 de oct. de 2016

Friendly , helpful staff. Will continue to patronize this business. Very much better than other dealerships in the area. Also failed to mention courteous service and sales

Kathleen

28 de oct. de 2016

Courteous service. Great advice that saved me money (too soon for the oil change I had requested). Convenient shuttle service. Everything was perfect, thank you!

Carol

27 de oct. de 2016

Inspection done in an hour and I had coffee & danish while I waited. Oh and Mike was very nice too!!

Marsha

27 de oct. de 2016

treated with respect and courtesy. very professional and not condensending even when I didn't realize inspection was due. one of the most pleasant car repair experiences

Jeffrey

22 de oct. de 2016

My impressions were: Quick, Friendly, Free Coffee & Pastry, Trustworthy: Jason Dweeb is a heckuva Team Leader. The Rohrich Advantage is well worth the investment.

David

20 de oct. de 2016

they new what I needed and fixed it. did not explain the the check points they were going to do.

Stephanie

19 de oct. de 2016

Fast scheduling, quick reminders (email and text). Would be good to bring back the wash service at the end of the inspection.

Nancy

18 de oct. de 2016

Good communication, fair pricing, letting me know what to watch out for in the future. I don't have to worry that they are going to suggest services I don't need.

Cody

15 de oct. de 2016

jason was professional, very kind and the service was quick and easy. i will definitely return to this garage for further service!

Philip

15 de oct. de 2016

Got me in and out in record time. Waiting room was comfortable with free drinks and snacks which is greatly appreciated.

Mary

14 de oct. de 2016

Service staff are all very polite and courteous and always make sure that you do not have to wait too long if you choose to wait while service is being performed. They also answer any questions you may have very thoroughly.

Samuel

10 de oct. de 2016

Vicki helped get me a price over the phone, and got thing set up for us when we arrived. Will did a great job making us comfortable while we waited for the paperwork to go through. All were excellent.

Rachel

7 de oct. de 2016

Love the convenient online scheduling and payment, patient and delightful service advisor (Frank), thorough explanations, fair pricing, and quick service.

Annabelle

6 de oct. de 2016

Service was prompt, friendly and efficient. We have always had great experiences purchasing cars and getting repairs and maintenance at Shadyside Honda.

Elisabeth

6 de oct. de 2016

i was impressed by the very friendly and courteous staff. I would definitely come back for future repairs and recommend others.

Susan

5 de oct. de 2016

professional, thorough, caring about quality and cost, knowledgeable about my car and its needed repairs, customer shuttle service and driver Harvey are excellent and makes it all so convenient.

Ronald

4 de oct. de 2016

Reason for needed service was explained clearly. Service representative was friendly and took time to answer my questions. Easy to make appointment. Service department has Saturday hours.

Max

4 de oct. de 2016

They keep it simple. Professional behavior. Great prices. Quality work. I will only get my car worked on here. Refreshing after years of bad experiences with shops.

Javier

4 de oct. de 2016

Fast, easy and hassle free.Complimentary snacks are good too.They keep the display looking nicely with such nice cars.Loved whatever freshener they had in the lobby.

Tara

2 de oct. de 2016

The staff was friendly and quick service! I went in on a Saturday morning, and it was pretty busy but they got me in and out quickly!

Zulfiqar

1 de oct. de 2016

Mr Justin Verno took care of us and i really appreciate his dealing with customers. I would say that he was the reason that i came back to to your dealership to get my CRV :)

Silvia

1 de oct. de 2016

Excellent professional service instilled confidence and trust in the dealership. Marcus Williams, Mr. Horn and others did a great job.

Bill

1 de oct. de 2016

Speed of service and my service manager really worked with me to expedite things. Everything was done very well. This requiring 20 words is frustrating though

Santo

30 de sep. de 2016

Clearly explained my options for additional recommended services. Topped my fluids and identified the condition of my car's parts. Also did excellent job with complimentary car wash.

Louis

30 de sep. de 2016

sales staff and floor manager easy to work with and answer all questions. Great experience. Everyone was very friendly. Had a great experience.

Iva

29 de sep. de 2016

It was fast, very professional, people there are very nice and polite, and I got my car washed. Very happy with this service

Samantha

29 de sep. de 2016

Easy to schedule. Mike in service was very helpful in explaining what the results of my inspection were and helped me make the best decision on "up-keep" needs. I appreciated his honesty and concern.

Tammi

28 de sep. de 2016

The staff there is the BEST!!!! I have enjoyed my experience at Shadyside Honda! Very professional and friendly staffing! Always a pleasure!

Kathy

22 de sep. de 2016

Jason my service rep. very pleasant, kind, & respectful. Explained details of my service, went over my bill. He has a positive attitude. Excellent employee.

Ned

22 de sep. de 2016

Mr. Stifter has been my 'go to' service contact for severalyears. He communicates in a timely fashion, gives useful and honest advice and feedback about the car, and follows through with the repair plans we make.

Wendy

22 de sep. de 2016

Jack was very personable and explained the services performed on my car in terms I could relate to. Services preformed timely.

Akwasi

21 de sep. de 2016

My problem got correctly diagnosed and fixed first time on budget and on time. Service rep was friendly and polite.

Amber

20 de sep. de 2016

I was able to get my oil changed and a remote start installed all while I was on vacation. Very convenient!

Ernesto Torres

20 de sep. de 2016

Listened to our needs and was able to recommend a car matching with our needs. It is s very organized story and simple sales process.

Barbra

20 de sep. de 2016

Friendly, prompt service provided. When I arrived I was greeted immediately. Jack told me their computer system was down and that my services may be delayed. He apologized, but the work was completed within 2 hours.

Jan

20 de sep. de 2016

Service rep immediately resolved the mixup between the service I accidentally paid for another customer, and discounted my fee for the inconvenience.

Charles

16 de sep. de 2016

Professional staff, efficient and thorough service. A pleasant wait in a comfortable and safe area. Servce was completed promptly and the check out process fast.

Thomas

15 de sep. de 2016

See comments in improve on section. Happy with service from manager, disappointed in technicians damaging my car door with tire.

Gilbert

15 de sep. de 2016

Everything about my experience was excellent. Jason was extremely accommodating and helpful, walking me through the process as a first time user of the Service Center. My service (just a simple oil change and check up) was done in a timely matter and he was extremely concise in his report on how my Honda was doing. Having bought my Honda earlier this year this was my first visit back, and I will absolutely be going back for all future needs.

Jeremy

15 de sep. de 2016

The guys working there were knowledgeable and easy to talk to. They finished my car way before I had planned it to be ready. It was awesome.

John

15 de sep. de 2016

I found the staff to be attentive in our discussions and responsive to needs. Maintenance was done in an efficient manner and with care.

Elizabeth

14 de sep. de 2016

Jason was very helpful and greeted me as soon as I came in. Explained things thoroughly and apologized for the staffing shortage. He was very professional.

Lauren

12 de sep. de 2016

I really enjoyed the quick service and complete overview of my car. I received a phone call after their initial check of my car and they went through all of the possible services it may need, but I didn't feel pushed to say yes to all and they did exactly as I asked.

Mirna

8 de sep. de 2016

Courteous and efficient service by Jason. I had a wonderful experience. I will definitely return there whenever I need my car serviced.

Ruth

8 de sep. de 2016

Courteous employees and prompt service. For the first time taking my vehicle to be serviced, I was totally impressed withRohrich Honda!

Ryan

8 de sep. de 2016

Great job in assisting me through buying a vehicle. I was very happy with the customer service. I also am very happy with the vehicle.

James

3 de sep. de 2016

Everything was done on time, with a courteous staff and no surprises in my trip for routine service as well as state inspection.

Ariana

3 de sep. de 2016

The staff was very friendly, knowledgable and not pushy. Marcus made the decision easy and was great to work with!!

Myriam

3 de sep. de 2016

the person waiting on me. jason was most courteous, friendly and kind. he put me at ease and explained things to me

Andrew

1 de sep. de 2016

Prompt communication in the morning when I dropped my vehicle off the night before. Made every attempt to save me money by preserving parts.

Richard

1 de sep. de 2016

The service representative was courteous and helpful. He called to advise and update me on things I wanted done, but that weren't necessary at this time. So, he saved me money.

Vincent

1 de sep. de 2016

No pressure sales. Very knowledgeable about their vehicles. Timeline communicated was exactly how it occurred. We had ordered a car and sales rep kept us up to date with emails.

Virginia

30 de ago. de 2016

They fairly quickly diagnose the problems, let you firsthear what they are, determine the cost and do the repairswhen you give the "green light". Feels collaborative.

Anna

30 de ago. de 2016

Jack was very friendly and helpful. The service was excellent. Will definitely return. Located very close to my home and therefore very convenient.

Christine

29 de ago. de 2016

The team was friendly and professional. I also enjoyed the fact that they washed my car. The waiting room was clean and comfortable.

Steve

28 de ago. de 2016

The service was exceptionally fast and very professional. Will definitely return in future for any further work or maintenance. 20 words yet

Ira

27 de ago. de 2016

Ease of check in and check out. Explanation of service and potential future needs. Cleanliness of facility and promptness of car retrieval

Mary Jane

26 de ago. de 2016

The work was done swiftly and the car was clean when it was done. I could read while the work was done.

Rounida

24 de ago. de 2016

Jack from the services department was great. Very friendly and made sure the job was done right. The sales department mabagement could use some improvement in honesty and customer service but overall good buying experience.

Stephen

23 de ago. de 2016

Friendly and knowledgeable sales staff that did not pressure me. Overall a positive car buying experience, which I have no regrets about.

Renee

23 de ago. de 2016

Car inspection was timely, I was called when the inspection required some maintenance and the customer service support was helpful.

Barbara

22 de ago. de 2016

rep was courteous,thorough; stayed during inspection and time spent on repair was not overstated. Nice top off having my vehicle washed, I appreciated that.

William

21 de ago. de 2016

Three days prior to leaving for vacation, I was having trouble with my 2011 CRV. I wanted to make sure that the car was in good condition, but I did not have an appointment. However, I was able to be squeezed in and took the car on vacation. I am grateful.

Richard

21 de ago. de 2016

Dependable, honest, friendly service. Communication of problems and maintenance needs is done professionally. Service managers take the time to explain the whys and hows.

Bilal

20 de ago. de 2016

Friendliness. However, technicians did not document service in maintenance log, that was sitting out for them to annotate service details.

Thomas

18 de ago. de 2016

Took the car on time and had it done in a timely matter. The waiting room was comfortable and drinks were available

Shannon

18 de ago. de 2016

I had very prompt service, and the staff was very courteous and accommodating to my requests. My service rep even gave my son a toy at the end of the visit, which was very sweet.

Sam

17 de ago. de 2016

I enjoyed the convenience of pulling up right in front of the service desks, being processed quickly, and sent on my way. The service was timely and done to my satisfaction!

Schmitt

17 de ago. de 2016

Jason is always very helpful. He is efficient and willing to take the extra time to explain features of the car, or provide service recommendations.

Taylor

17 de ago. de 2016

I had an absolutely flawless experience at this location today. Yesterday I drove up to the service center right after close, Jason Deeb came out to tell me they were closed and personally gave me his card letting me know to contact him in the morning and he will get me in. Sure enough, I called in this morning at 8:30am and wash scheduled in at 12:55pm.Jason understood my needs, which was simply an oil change. The final cost was what I expected and the car was serviced in less than 45 minutes.The multi point inspection was very helpful and was reviewed with me prior to leaving. I am not a car guru and Jason explained everything well enough that I was able to understand just perfectly.I have never had this kind of excellent service for only getting an oil change. We are new to the area and I called my husband immediately upon leaving telling him that not only will this be the place for all our Honda services (we both have one) when the time comes to get a new car there is nowhere else we will go but your Honda location. Thank you for your kindness, efficiency, and well-priced services.

Karen

17 de ago. de 2016

Staff are vey helpful--listen well and are clear in what they lay out. Explained options. Costs were reasonable for the amount of work.

Robert

17 de ago. de 2016

Professionalism and knowledge of service tech (Jack). Sense of humor and able to discuss items to be performed on vehicle that day.

La

16 de ago. de 2016

Service is quicker than expected, and I like that the form showing you the condition of your car. And the service is not expensive with coupons from the dealer.

Alex

14 de ago. de 2016

Very friendly. And didn't talk down to me. Help me understand what he was going to do to my car. Plus anything down the road.

Suzanne

13 de ago. de 2016

Got an appointment quickly. Provided a shuttle so I could get to work while the car was in the shop.

James

13 de ago. de 2016

My SUV was serviced sooner than planned due to a cancellation. I got it back much sooner and was very happy about that.

Akil

12 de ago. de 2016

I had two other reputable mechanic shops refuse to help me because they felt it was too much work involved. Finally, I towed my car over to your shop and your mechanics fixed the problem. The service was fast and the price, very affordable! I am tremendously grateful for your service!

Candice

12 de ago. de 2016

Marcus, our salesman, was fantastic! He did not pressure us at all and was very informative and helpful. Great car buying experience.

Vladimir

12 de ago. de 2016

Great customer service! Our agent went above and beyond to help us with the right choice. He answered all our question and was very easy to communicate.

Sarah

12 de ago. de 2016

Everyone was very nice during the whole process of getting my car inspected. They got my car inspected and taken care of in less than an hour and I really felt like they cared about my vehicle.

Kyle

12 de ago. de 2016

Ed Koch was pleasant, patient and knowledgeable. He and the the sales team worked to develop a finance option to get a model that both fit my budget and needs in a vehicle. I am excited also about the maintenance and service options that I will have.

Norman

12 de ago. de 2016

Promptly greeted. I made a scheduling error but Jason immediately corrected the mistake with no problem. Service was explained completely and car was ready before promised and the cost was exactly what I expected. A very pleasant experience and will definitely return.. Very professional service department. I have gone to Honda dealers for my Honda service for over 12 years and Rohrich Honda was the best service experience from all the others.

Eric

12 de ago. de 2016

Jack did a great job listening to everything that was wrong with my crv, I felt that the job would get done properly and within a relatively short amount of time. I ended up spending less money than I thought I would and the car was even finished early! My Crv is running like new again! Great job!

Leo

12 de ago. de 2016

There was very little pressure and the sales team did everything they could to make me feel like this was the right choice. And it was!

David

11 de ago. de 2016

The tech had done an overall assessment of my car and determined what needed to be done and discussed those findings with me beforehand.

Matthew

10 de ago. de 2016

The oil change was quick and simple. No hassle. Plus it was free since I just recently bought the vehicle in December.

Daranette

9 de ago. de 2016

They value you as true customer and not as a dollar bill. My brakes needed repaired and it was not in my budget for the amount that was quoted. I called around to get some other estimates at some franchises and it was cheaper so I called back and told them that I was going to get the car repair somewhere else to my surprise they offered a 30% discount and it was $100 over some of the estimates I got ,I thought it over. Realized I can somehow make this a possibility. I knew that I did not have confidence in the franchises I was considering for the workmanship or products. I knew at McKean I was getting professional top quality workmanship and certified Honda parts to replace my brakes. I knew that not only would my car be safe but I would be safe in it and not going back saying something is not right. The few times that I didn't use a franchise I always had problems. I never have to bring my car back to McKean saying something is not right it is always fixed perfectly and no problems. I received above and beyond excellent customer service concerning the brake issue ,they encouraged me to look at the brakes and explained everything so I can understand. It let me know that my car was in great competent professional hands at McKean. I purchased my first car there and have nothing but positive reviews for them

Linda

9 de ago. de 2016

courteous and prompt service with clear explanations of what was needed and options available. Filters were shown to me so I could evaluate need for new ones.

Emily

7 de ago. de 2016

Everyone there was beyond friendly, excellent customer service! Even washing my car at the end was GREATLY appreciated!! The fact that I was told I DIDNT need some service done to my car was awesome, don't usually get that as a female!

Karen

7 de ago. de 2016

The expert advice. Quick service. Clean and comfortable waiting area. Service coordinator reviewed all the work that was completed item by item.

Melanie

6 de ago. de 2016

Quick, straightforward, pleasant, thorough. I was impressed with the speed of service. And I appreciated that they washed my car!

Emily

4 de ago. de 2016

Service was fast and efficient. The staff members were friendly and very helpful to me. I will continue to use Shadyside Honda.

Justin

4 de ago. de 2016

Great service and the employees were very kind. They were very efficient and I was in and out with no wait. They also washed my car which was a nice surprise!

Denise

3 de ago. de 2016

very friendly, work done on time and done correctly I will come back and refer you to my friends Thanks for taking care of my car needs

Kelly

3 de ago. de 2016

Frank and Eric were extremely friendly and quick with getting me in and out. You should not require my response to be 20 words, that was all I have to say.

Ahron

3 de ago. de 2016

It was a very good experience dealing with Ed. Collins. I was not pressured by any one to purchase anything service I was not interested it. I appreciated not being pressured.

Linda

30 de jul. de 2016

The professional of all the personnel. The kindness of all the personnel. The patience they had with me. The timeliness of the transaction

Laurie

30 de jul. de 2016

Nothing everything went well we were very satisfied with the service we received. Will definitely not hesitate to go back

Patricia

29 de jul. de 2016

Prompt service to complete the recall when the car was brought in. Honda corporate could have been more efficient with getting the bags to the dealers.

Keith

29 de jul. de 2016

On time, courteous, efficient we were very happy with the purchasing and service experience. My only complaint is their loaner car operation - you don't get one of their cars right at the dealership but have to go thru Enterprise so its not as convenient

Theresa

27 de jul. de 2016

The salesperson was friendly, answered my questions, and helped me to get the car I wanted. I am pleased with my new Honda!

Eleonor

26 de jul. de 2016

Mr. Ed Collins is an excellent, knowledgeable, kind person who listens to my needs and worked with me with any questions I have. Mr. Rich is easy to talk to.

Matthew

26 de jul. de 2016

Friendly and straightforward service, it was like talking with friends we had known for years. Keep doing what you're doing.

Syed

24 de jul. de 2016

That was a great experience. Ed Koch in particular is a great great guy when it comes to costumer care. I highly appreciate his efforts in making me get a great car at the end of the day. 11 out of 10 points to this guy. Keep it up

Thomas

23 de jul. de 2016

Mike Shear was very pleasant and helpful. Also liked using the shuttle van to downtown, very convenient when your car is being serviced.

Edward

22 de jul. de 2016

I dropped in for an oil change. Even unscheduled, the team was able to fit me in with no problem. Service was friendly, fast, and thorough.

Aaron

22 de jul. de 2016

When I first came in to see Jack Kowaleski he shared with me that the appointment would take 2 hours because the union workers were to take lunch shortly. I was told by the phone person that it would take 1 hour. Jack said that I should speak with Barry, the service manager. I explained my situation and that I scheduled my day around the 1 hour visit. Barry and Jack took great care of me and I was done within 45 minutes. Both were calm and accommodating and excellent customer service. Both should be commended on their excellent service to me. I am thrilled and that is why I consistently return. Please let the people who should know about these two gentlemen know this!!!!!

Joseph

21 de jul. de 2016

Pleasant staff. Immediate family now owns 4 CR-Vs with daughter's recent 2016 CR-Vs purchase. All were purchased from Shadyside Honda. I will probably consider trading my 2009 CR-V in on a Pilot after the airbag recall is fixed. Requiring at least twenty words is this box is frustrating.

Sue

21 de jul. de 2016

Staff were friendly and knowledgeable. Waiting area was comfortable. I would buy another Honda here. Staff also gave me a review of the general condition of my car.

John

21 de jul. de 2016

I like that the dealership is convenient to my work. The staff is always professional and courteous. All work and checks are explained in detail.

Julia

20 de jul. de 2016

Jason was very friendly and informative! He went over all of the work that was done and seemed to really have taken time to thoroughly look over the car. The service was fast too!

Eric

20 de jul. de 2016

Jack did a great job listening to everything that was wrong with my crv, I felt that the job would get done properly and within a relatively short amount of time. I ended up spending less money than I thought I would and the car was even finished early! My Crv is running like new again! Great job!

Amy

20 de jul. de 2016

Marcus was the BEST!!! Very friendly and helpful. All the employees were very nice, made us feel at ease while buying our vehicle.

Karol

19 de jul. de 2016

I was in a hurry for my scheduled oil change because I needed to take a sick dog to the vet. The service dept. changed my appointment from leave to wait and Jason got me in and out in 31 minutes!

Christina

18 de jul. de 2016

The service and repair was quick and easy. The shuttle service made it easy for me to get to work after dropping off my car as well.

Dolly

15 de jul. de 2016

Sales Associates and Managers were patient and very helpful in finding me the best deal and finance options for the car I wanted.

Loretta

15 de jul. de 2016

The service coordinator for my car was helpful and very knowledgeable of my vehicle and issues that arise. He also helped me understand the ability of tread wear

Roberto

15 de jul. de 2016

I've been taking my car since I bought it in 2011. Always great service. Convenient waiting room with wi-fi, nice desks, coffee, soft drinks and pastries. Convenient Shuttle service to Oakland and Downtown.

Ronald

15 de jul. de 2016

Fast ,friendly,dropped of my 2001 Honda civic at ten in morning for air bag recall and by noon is was ready.

Basya

13 de jul. de 2016

Very accommodating and friendly. They made sure the recall repair was done fast so I didn't have to wait as long as expected.

Lauren

11 de jul. de 2016

Everyone was friendly and helpful. The service was done in a timely manner. They explained everything to me before I took my car.

Martha

8 de jul. de 2016

Took care of problems, didn't try to add on charges; communicative, addressed problems and discussed costs; appreciate shuttle service; convenient; I trust them

Diane

7 de jul. de 2016

The efficiency of the staff and the wait time was within an hour of getting there. I am always pleased with the quality of work performed on my car

Martin

3 de jul. de 2016

Friendly people, had what I was looking for..I went and found the truck I was looking for and drove it home the same day.

Bart

30 de jun. de 2016

Michael Bollinger made all the difference. Great salesman to deal with. RJ in finance was also very accommodating.Thanks for a stress-free transaction.

Paul

30 de jun. de 2016

Mike Sheer is my customer service rep. and has been for sometime - knows what he's doing and is very accommodating

Cassandra

30 de jun. de 2016

Marcus Williams was a fantastic salesman! He was very helpful, patient, and understanding of my needs. I would definitely recommend him to others.

Lisa

30 de jun. de 2016

I was treated in a friendly, respectful manner. The service was efficient and thorough. I will return in the future.

Robyn

30 de jun. de 2016

I have been dealing with Dennis Smith for about 16 years and he always makes it easy to understand the new car, and makes it easy to purchase

Timothy

30 de jun. de 2016

Jack was great and the place was clean and efficient glad j went there. I would recommend them to friends and family

Clayton

30 de jun. de 2016

Ed Collins knew the car I was interested in and took care of the business, easy to deal with and knowledgeable.

Tad

30 de jun. de 2016

Straightforward, pleasant, collaborative, no game playing. Dennis was very professional and helpful and worked to get what I wanted. Good experience.

Betty

30 de jun. de 2016

Great explanation of what was available from the sales gentleman and how I could get what I wanted - no sales pressure.

Jane

28 de jun. de 2016

Kept in touch with me throughout the process of dealing with my insurance company. Alerted me when a salvage company called about my car.

Janice

25 de jun. de 2016

I appreciate the professionalism of your staff and how they keep me informed regarding the progress of the maintenance on the car. I also highly value the shuttle service that is provided to town as I drop my car there then go to work. They also wash my car which is a nice plus!

Mary

24 de jun. de 2016

Right on with estimate from body shop. Was able to get appointment relatively quickly. Estimate for length of time for repair was also spot on.

Megan

24 de jun. de 2016

The staff is always very friendly and helpful. They were flexible when I requested that my car be done by a certain time, and called me a couple of times to give me updates. I always have a positive experience here and look forward to continuing to bring my car here for service.

Madhav

18 de jun. de 2016

Customer service from the salesman- Marcus! He is above and beyond. I had been to Dean Honda and South hills Honda trying to buy my Honda pilot. Dean was worst with customer service. At Liberty Honda, we were welcomed warmly, full fledged customer service and above all Marcus was excellent. I would really recommend Liberty for any auto purchase.

Charles

14 de jun. de 2016

Service area gets back to us promptly. Actual cost was lower than the over the phone quote which is positive for customers. We may not like what we have to pay but always better to be on the high side and the actual be lower.

Benita

10 de jun. de 2016

Service Reps are very knowledgeable, pleasant,and tell it like it is, and are efficient. Have not had a problem with anything they have done so far

Janet

10 de jun. de 2016

From the moment I walked in until I drove my new Honda Accord off the lot the experience was top notch. The sales rep Derek and the manager Rocco were great. All in all it was a pleasurable experience.

Qin

10 de jun. de 2016

My appointment is in the early morning (7:30am) waiting for the service. My advisor Jason is professional and the service is well arranged. The service finished within 1 hour with good quality. I'm satisfied with the whole process.

James

9 de jun. de 2016

friendliness of service staff was wonderful. Time was quick. Complimentary coffee, soda, and pastries a nice touch.Dealership is close to my home.

Matthew

5 de jun. de 2016

Made the buying of a car much less drawn out than other dealerships. The GM and salesman didn't try to waste my time on things I told them I was not interested in.

Mary Claire

4 de jun. de 2016

Derrick was great to work with! He didn't rush the process, but also didn't abandon us when it seemed like we wanted to hold off on the purchase for a little while. Honest, patient, relaxed. This was our least stressful car buying experience ever.

Richard

2 de jun. de 2016

The work that I wanted was completed, and the service department went an extra mile to inspect other elements on my car.

Kaitlyn

1 de jun. de 2016

Every single person in the facility was friendly, helpful, and had smiles on their faces. I also was impressed by the level of service from my particular consultant (Eric, I think was his name). It was his first day and he seemed like a seasoned pro--respectable, friendly, and knowledgeable. I will be continuing to receive services from Shadyside Honda because of my wonderful experience.

Nancylee

28 de may. de 2016

The salesman was very personable and attentive to my needs in regards to purchasing a new car. He answered all of my questions and made the entire process very streamlined.

Norman

27 de may. de 2016

Promptly greeted. I made a scheduling error but Jason immediately corrected the mistake with no problem. Service was explained completely and car was ready before promised and the cost was exactly what I expected. A very pleasant experience and will definitely return.. Very professional service department. I have gone to Honda dealers for my Honda service for over 12 years and Rohrich Honda was the best service experience from all the others.

Nettisha

26 de may. de 2016

The selection and sales assistance. Marcus was fantastic. Very helpful and not pushy. I went in wanting a used 2012/2103 and left with a new 2016 still in my budget.The buying process takes HOURS - you should have snacks

Lawrence

25 de may. de 2016

salesman and the Rorich warranties are the best that i've ever experienced for a few extra dollars the car is covered for any eventuality

Chuck

21 de may. de 2016

Accurately diagnosed problem.Service rep was sensitive to my schedule and kept me informed so that I could plan when to get my van.

Lisa

20 de may. de 2016

I always feel like my car is in good hands. Went in for a regular oil change and got the review of the general stats of the car. Friendly customer service.

Meghan

20 de may. de 2016

The staff was extremely patient, knowledgeable, and made me feel comfortable while making such a big decision. They shared everything up front with me and worked with me for three days until I made my final decision.

Daniel

17 de may. de 2016

Setting appointment was easy, service was quick and efficient; and, the checking points of other vehicle components is a plus.

Kyle

6 de may. de 2016

Ed Koch was pleasant, patient and knowledgeable. He and the the sales team worked to develop a finance option to get a model that both fit my budget and needs in a vehicle. I am excited also about the maintenance and service options that I will have.

Michael

4 de may. de 2016

The directness of the sales manager, Rocco, who was very upfront about everything. Marcus, the salesperson who completed the deal, was very thorough and attentive, and spoke to me like a normal person and not someone who was trying to sell me something.

Beatrice

3 de may. de 2016

Everyone was very nice. The salesman took the time to go over how to operate the various features of the car and said if I had any questions to call him. There was no hassle. Everything was handled very efficiently. I Would recommend this dealership.

Michael

27 de abr. de 2016

Stan Brack. This was to be the first of several stops at Honda dealerships to shop the Accord. With the initial offer, and generous trade-in allowance, it was unnecessary to go anywhere else. And Stan spent a great deal of time showing us everything on the car until we ran out of questions. And Stan got us the car we wanted!

Barbra

22 de abr. de 2016

It was a completely satisfying experience from the immediate check in to the timely phone call explaining what had been done, and the reasonable cost.

Ruth

20 de abr. de 2016

Everything went smoothly. There were no surprises regarding prices and scheduling times. The customer service rep. was courteous and very helpful in getting an air bag recall repair done even though it had not been originally scheduled.

Jennifer

13 de abr. de 2016

The team at Rohrich Honda worked hard to meet my needs on all fronts, rushing when I needed to, and backing off when I needed it. They were friendly and not intimidating: informative without making me feel silly for asking questions most people might know the answer to. Plus, they made faces for my one year old daughter!

Vladimir

13 de abr. de 2016

Great customer service! Our agent went above and beyond to help us with the right choice. He answered all our question and was very easy to communicate.

Dana

13 de abr. de 2016

Very personal and they really worked with me so I could get the car I wanted. They also want the extra mile and taking my front plate off my old car and put it on my new car that put a huge smile on my face.

Leslie

12 de abr. de 2016

I liked the option of dropping off the car the night before (after hours). The work was also completed quickly and the servicemen were articulate and personable.

Laura

9 de abr. de 2016

Frank is very nice (and so is Mike) and the waiting area is very comfortable and I can always get work done while I wait.

Kenneth

6 de abr. de 2016

The customer care service as well as your employees were friendly and sought to get the job done quickly and thoroughly. Even though I only had an oil change, the customer representative sought to get me placed on express service. I worked down the street and could have waited.

Ann

6 de abr. de 2016

the service reps were very helpful, courteous, and personable. They were not just processing my service needs and being a robot like the other Honda dealer service I have gone to for years.

Amber

1 de abr. de 2016

The staff was very friendly and they made the whole process easy and relatively quick. They gave me a fair trade in credit for my previous car and helped me to find payments that I could afford. Also...I have a new car that I love! :)

Nancy

31 de mar. de 2016

They were not pushy and made the process comfortable untilI bought the car I wanted at a price I thought was fair. The salesman was very helpful in demonstrating all the new technology in the car.in the

Candice

31 de mar. de 2016

Marcus, our salesman, was fantastic! He did not pressure us at all and was very informative and helpful. Great car buying experience.

Leonard

30 de mar. de 2016

Ed Collins was excellent in providing information and helping bothin our understanding of new aspects of the 2016 Fit compared toour 2012 Fit and helping with our payment

Melyssa

28 de mar. de 2016

I came in very early on a Saturday morning, and the employees were in a great mood and even had a sense of humor, which is practically unheard of. My car was just in for an oil change and a quick check to make sure everything was okay, and I was there less than an hour.

Douglas

23 de mar. de 2016

Ed Collins has sold me, I think, three Hondas now. I value his calm expertise, his honesty and his knowledge of the car. He is kind beyond words - I value him as a friend and as a salesperson.

Herbert

18 de mar. de 2016

The friendliness of the service agent, and his willingness to answer my questions and talk with me about the vehicle.

Linda

9 de mar. de 2016

I have been going to Shadyside Honda for nearly 30 years. The service is always timely, and thorough. The personnel are very polite, and helpful with anything that I ask about. Most importantly the car rarely needs service between scheduled visits.

Jill

3 de mar. de 2016

Marcus was promptly helped us, was friendly, not pushy. He knowledgeable about the vehicle and very helpful, he gave my husband and I private time to discuss things. The whole thing was quick and painless. We were happy with the price and trade in.

Keith

1 de mar. de 2016

Friendly and knowledgeable staff. The quality of work that they perform on my vehicle and I trust that they will do a great job the first time.

Aaron

29 de feb. de 2016

Efficient service and professional staff. Good people. Good service outcomes.However, the waiting room/showroom at the service center is grungy, completed with broken furniture and carpet stains. Is this building destined for a wrecking ball?

David

27 de feb. de 2016

My wife and I really like our salesman Ed. It's the 4th CRV we have purchased from him, and it has always been a relaxed, enjoyable experience.

Vanessa

25 de feb. de 2016

Derreck Ebbitt and Rick went above and beyond. They played with my hyper 3 year old for almost 3 hours, while the process of getting approved went on. RJ, the money man was very confident and he found a great option for me.

Jennifer

25 de feb. de 2016

I always try to schedule my service with Mike Scheer. He's helpful, accommodating, and unfailingly pleasant. Numerous times he's gone above and beyond to fit me into a busy day, or point out and take care of an issue that needed attention. For instance, replacing the rollers in my van's doors, and reattaching a fallen front shield, and more. Thanks Mike for such great service. And to Harvey for all the friendly rides to and from work.

Megan

24 de feb. de 2016

My service professional that was in charge of my appointment was very thorough about my oil change and issues that needed to be discussed. My appointment was very quick and I was impressed with how friendly the staff was. I usually take my car to another Honda Dealership and it takes longer than expected to complete the service and I almost always have to remind them to wash my car. It was so nice to be able to pick up my car in a timely manner and experience the friendly atmosphere from your staff! Thank You again!

Alyssa

22 de feb. de 2016

Only called to schedule my inspection and to get a recall fixed. After I scheduled the appointment, another recall came in. However, I didn't want to call and ask to get the other recall done m, instead I was just going to make another appointment for the second recall at a later day. I was surprised and happy to get a phone call that Honda was going to do the inspection and both my recalls! Very happy with that!

Brian

17 de feb. de 2016

Everything was easy going! I did not encounter any problems nor felt pressured into purchasing anything that i did not want or need. They worked with me and my credit and I walked out with a 2013 chevy cruze with only 20k miles at a really good price. I left happy with everything I wanted, a relatively new car with low miles at a very fair price

Lora

13 de feb. de 2016

I had made a mistake on my appointment date (I was a week early), but rather than not take me, my car was serviced. On top of that, it was serviced in 30 minutes (oil change). I was also given additional information on the many perks I didn't know were part of my sale (October, 2015). Great experience, as always. I blew Honda's horn on my Facebook page for all my friends to see. :-)

Aniel

13 de feb. de 2016

even though i wasn't scheduled in advance for the transmission fluid change, i was accommodated for it after having my oil change and had it done in good time especially considering the mechanics went to lunch in the meantime.

Mark

10 de feb. de 2016

Mike, The person responsible for repairing my car,was very honest. I felt as if he wanted what was best for me as opposed to what was best financially for the dealership. I plan on referring my friends to him in the future.

Manju

4 de feb. de 2016

Mike Scheer is wonderful and I highly recommend him. He is friendly professional and courteous and friendly. The service there is excellent and the turn around is very good.

Carol

28 de ene. de 2016

Everyone was very nice and willing to work with me, I really was in a hurry to get a car and get home to my sick husband.I was able to bring the car home and paper work was done in less then 4 hours

Erik

27 de ene. de 2016

I worked with Franco. He was very professional and a pleasure to work with. He kept me informed of everything that was going on with my car, and I felt no pressure from him like I normally do when dealing with my car. He is a great employee!

Qiulei

27 de ene. de 2016

The people there are generally nice and helpful. I just wanted an oil change but they did a multi-point inspection for free. After they found out my battery is low, they gave helpful suggestions.

Ashleigh

26 de ene. de 2016

Very friendly and knowledgeable service advisor (Jason Deeb), and the car wash was such a unexpected (and appreciated) surprise. I plan on returning to Shadyside Honda for any maintenance my Civic needs.

Julie

25 de ene. de 2016

They were accommodating since I just showed up on a very busy day, they were able to get me in for an oil change.

Soo

25 de ene. de 2016

The sales associate was different from the others as auto dealer who I have experienced during my life.He was considerate and ready to help, not being eager only to sell a car.

Chad

25 de ene. de 2016

I spoke with Elaine in the morning regarding my flat tire. She was able to speak with Mike who fit me in to the already hectic schedule for the day. Not only were they able to get my new tire on my car, they aligned my vehicle as well. I was so appreciative of their efforts! Thank you!!

Anthony

24 de ene. de 2016

Marcus is a great sales guy, probably one of the best I have ever dealt with. He kept in regular contact with me and was very pleasant. Peter the sales manager was also great to work with. Very glad I purchased my brand new Honda Civic from Shadyside!

Beverly

24 de ene. de 2016

The service man did a very good job of explaining everything that was done and needed done. He was very polite and friendly.

Dib

24 de ene. de 2016

Really good car buying experience. I have recently bought the 2016 CRV and they did their best to match my price. Although they did not have the Basque Red Pearl color in their inventory, they got me the car through another dealer. Their salesman Justin was absolutely fantastic as was RJ who looks after their fianancing paperwork. He got me a rate that no one beat through Honda. Overall very nice people.

Benita

16 de ene. de 2016

The representatives speak honestly about the car and DO NOT speak down to me. I always feel I am being told the truth.

Deborah

10 de ene. de 2016

From the sales person Stan to Jason in espress service experience was excellent. Ind pleasant, courteous and very knowledgable. Second car purchased here and would continue to do business with them.

Linda

10 de ene. de 2016

Express service desk staff noted that my inspection sticker was due at the end of the month. Even though I was only scheduled for an oil change, he made accommodations so my car was also inspected the same day. I also like the text reminders and updates.

William

10 de ene. de 2016

On a very busy day (FridayJanuary 8th), Frank let me drop of the car unscheduled, promised he would try to work it in, which he did. Then has offered to help with information regarding extending my warranty on our Insight

Richard

7 de ene. de 2016

The work was completed on time and the associate was happy to go over the services performed and the current status of my vehicle.

Vaibhav

5 de ene. de 2016

I was explained very well the fixes needed for my car. Also, the work stations in the waiting area were great and had a good internet speed. So I was able to take care of my business while waiting for my car.

Joseph

4 de ene. de 2016

Good communication, convenient location, cheerful staff, and the dealership had what I was looking for. Happy to recommend this location!

Timothy

2 de ene. de 2016

I was very happy with my experience at Shadyside Honda. Derek Ebbitt was friendly, never pushy, very informative, and a nice person to deal with. I would completely recommend anyone looking for a great car to go to him.

Michael

1 de ene. de 2016

Our salesperson Stan Brack was excellent. He was extremely helpful and made sure everything went smoothly. If you buy from ShadySide Honda make sure you ask for Stan.

Nancy

1 de ene. de 2016

It was very efficient. I also did not have a phone call asking me ten questions about my experience which was quite annoying from another dealer

Lucas

1 de ene. de 2016

Everything was explained very well to me. Everyone was very pleasant. I was not expecting my car to be washed, but is was.

Akil

30 de dic. de 2015

I had two other reputable mechanic shops refuse to help me because they felt it was too much work involved. Finally, I towed my car over to your shop and your mechanics fixed the problem. The service was fast and the price, very affordable! I am tremendously grateful for your service!

Wencan

30 de dic. de 2015

We bought 2015 Honda Civic with the help of Marcus Williams. A great deal for our honda civic during the new year. Thanks for the patience to update the price again and again.The place is kid-friendly. It has a ping-pong table and some lego!

Majid

29 de dic. de 2015

The person I was in contact with, answered all my questions through email very thoroughly. The process at the dealership was very easy.

Hollis

28 de dic. de 2015

Jason went above and beyond in regards to his service with me and my car. He returned every single call faster than I could ever imagine and any time there was ANY kind of update, he called me immediately. My car unfortunately needs $2700 worth of work, therefore I had lots of questions. He was super patient and kind and explained everything as many times as necessary to make sure I understood. Jason is truly a great asset to Shadyside Honda. I've never had someone be so kind and treat me with this much respect at a car service center. Because of the excellent customer service I have received, I am bringing my car back to Shadyside Honda for all the costly work that needs to be done. I feel well taken care of here and don't want to go anywhere else. Thank you for having such a great team and thank you Jason!

Karen

22 de dic. de 2015

I went in and was taken care of right away. He showed me a couple cars, gave me the credit form to fill out. I came back and told me what car I wanted, returned the credit form and it was on. He called me the next day!

Sarah

22 de dic. de 2015

Mike Scheer was very friendly, knowledgable and efficient. I appreciated the call from him to fit me in yesterday when there was a cancelation

Craig

12 de dic. de 2015

Jason at the Quick Service desk was extremely helpful and spent a great deal of time to make sure I was satisfied.

Alan

28 de nov. de 2015

Friendly service and straightforward communication about our vehicle and solutions to problems. Feel lucky to have them in the vicinity.

Shil

26 de nov. de 2015

Everything was so convenient and easy, the staff was very kind and sincere. It didn't feel like anybody was out to get more money out of me.

Stephanie

23 de nov. de 2015

I brought our Civic for the state inspection. My adviser was great. He informed me every updates of how the process were going and about some repairs needed to be done.

Tracey

21 de nov. de 2015

This was my first time having my car serviced, and definitely not the last. Jason was so friendly and professional, I felt comfortable with the care of my car. I must mention Mr. Mike true honesty made me come back, after I came before my oil was ready to be changed.

Annabelle

17 de nov. de 2015

Eric reviewed the services performed and let me know when my car would be ready. I liked being able to pay at the service desk instead of going to the cashier.

David

13 de nov. de 2015

Your service manager and staff are very good to work with and accomodating. We had a problem in that they failed to order the parts for my service work but i didn't get the message of the issue until after i had already dropped off the car. They were very apologetic and did what they could to make up for it. They are also very accomodating in providing for a early morning drop box and after hours pick-up.

Steve

11 de nov. de 2015

The service is very professional. They also explained what they did carefully both verbally and in written. Finally, it was very timely.

Paul

4 de nov. de 2015

Everything from scheduling, paying invoice was accomplished online. Walk in pick up my keys and drove off in less than 5 minutes. For someone extremely busy. Fast service is a key for me to use this service center.

Shelley

4 de nov. de 2015

Frank Sifter was great to work with. The technicians did a fabulous job and timely and didn't try to get me to purchase parts that I did not need.

Deborah

3 de nov. de 2015

I had a 9:30 appointment for an oil change. They were extremely busy that morning . I was waiting for my car and the service person ? Told me that it may be a longer wait and I told him I had all day and take his time. He had me in and out in less than 45 minutes.

Eric

3 de nov. de 2015

Barry and his team were very helpful and prompt. I requested for my car to be done by noon and as usual they were right oon time.

Schmitt

25 de oct. de 2015

Jason went over exactly what my CR-V needed; no pressure though. Awesome waiting room! Clean facilities & pleasant staff. Highly recommend.

Janice

21 de oct. de 2015

The salesperson, Justin Verno, was very professional and knowledgeable, even though he was new to the company. He obtained any information we needed and his people skills were very good. All of the other people involved in the sale were very helpful and overall, the dealership operated very smoothly and were very friendly.

Sarah

20 de oct. de 2015

Great communication. Always there for any of our questions and listened to our explanation of the problem we had with the vehicle

Susan

19 de oct. de 2015

The service, as always, was prompt, polite and reliable. I received a full explanation of what was done, and the cost was beyond reasonable.

Harriet

17 de oct. de 2015

polite, punctual, clean, honest , homey, convenient location - in a city neighborhood, not way out all by itself in the suburbs. Good restrooms. The free coffee is also nice, thanks. Mike is usually my attendant and I always get treated like a queen. Thank you.

Selma

16 de oct. de 2015

We have purchased our last 4 (of our 6) Hondas from Ed Collins and he is great and easy to work with.

Beth

8 de oct. de 2015

the people there seem to care about my issues and are careful to explain to me what needs to be done and why, so I never feel like I'm being rushed into doing something unnecessary

Susan

2 de oct. de 2015

I was able to handle almost everything online. Our internet salesman Marcus was very responsive, nice to work with, and made the whole process easier.

Jennifer

27 de sep. de 2015

Rebecca Schwilm, who was my first contact, was lovely and prompt in her dealings with me on-line. Marcus, who sold me the car, was likewise an absolute pleasure to work with. He was attentive without making me feel pressured--that's really important to me. He's funny and smart and easy to get along with, and no doubt a big reason I bought my car from you.

Juanita

23 de sep. de 2015

I enjoy the time, patience and courtesy provided by Mike Sheer in servicing my vehicle. He takes time to explain each service item that needs repair. I am made to feel as though I am the most important customer needing service.

Tae

21 de sep. de 2015

I drove many cars before making a decision to buy a new CR-V. Dennis was willing to help me choose an appropriate car for me.

Nancy

19 de sep. de 2015

Service was right on time - in fact a little early - and friendly - answered questions and reasonably pricedl

Leah

17 de sep. de 2015

Mike was friendly, good-natured, and informative. As a new resident to Pennsylvania, he helped make my first safety and emissions testing easy. I dropped off the car, and the testing, recalls, and repairs were completed in a timely fashion.

James

15 de sep. de 2015

Shadyside Honda service dept has always done a good job then I have had work done on my car and done on time

Robert

9 de sep. de 2015

Very quick and responsive service. Human element maintained throughout check in to final pick-up of vehicle. Great waiting area. Representatives are friendly, knowledgeable and courteous. They even let me know that my Inspection was overdue!

Sally

5 de sep. de 2015

Prompt, courteous service at a fair price. There was no attempt to sell a senior citizen services that were not needed. The waiting area was clean and comfortable.

Donna

2 de sep. de 2015

I was greeted by a friendly tech who answered all my questions and followed up with what was found during my recall appoinment for my airbag.

Glenn

2 de sep. de 2015

polite service people, clean check-in area, clean waiting room and other areas. I also like the explanatory paperwork that service people provide at checkout.

Sue Ellen

31 de ago. de 2015

I like that I see the same faces in the service department. It reinforces my sense of trust. Thank you.

Deborah

25 de ago. de 2015

You can't beat the early morning drop off, efficient check-in and review of services needed, Harvey's shuttle service to town and Oakland, the pay-ahead checkout. Everyone is always pleasant and competent.

Sivan

23 de ago. de 2015

In addition to replacing a recalled part, Mike noticed my SRS light was on, identified that the problem was my driver's side belt buckle, and ordered the part free of charge (since it was covered under lifetime warranty) without being prompted to, and then called me to let me know he had already taken care of everything. That's the definition of great service. I also had an appointment in the afternoon that I needed to get to, and Mike assured me that my car would be ready to pick up by the time I came back to get it prior to the appointment, and delivered.

Linda

23 de ago. de 2015

I had prompt and very friendly service . My service advisor, Mike Scheer, did an excellent job. ven though I reside in West Virginia, I plan on servicing my Honda Ridgeline at Shadyside Honda when I am in Pittsburgh visiting family!

Isaac

22 de ago. de 2015

We had Marcus and he did a great job. I would definitely come back given the friendly, no pressure atmosphere he provided. We also got a great deal!!

hsong

26 de feb. de 2015

I want to buy a CRV and sent emails to several dealers in the area. Shadyside honda replied with a price and also mentioned that they have a "100% price match policy". I got another quote which is about $400 less than the Shadyside Honda, I would like to give the business to Shadyside Honda since they are the closest one, so I asked whether they can price match with it. The general sales manager, Peter Costello, replied to me "I suggest you buy it fast before they change their mind". Wow, this is how you treat your potential customer? this is how your "100% price match policy" works? If you want to push your customer out the door, I can guarantee you I will do my best to help you. I will not go to this dealership, and will make sure all my friends who will buy a car in the future knows how rude they are. Due to various reasons, I can totally understand that dealers can not always price match another dealer's price, but you should never reply to your customer like that!