Jerrycruze

28 de jul. de 2016

Mr Elbert Hairston is an outstanding salesman. He had the car I was looking for ready at the sales area when I arrived. He met all of my requirements and my deal for the 2016 Cruze was completed and I was leaving the dealership is less than 3 hours. I would recommend this dealership and salesperson to anyone looking for a new car.

crystallynno82

30 de jun. de 2016

My husband and I were very particular in what we wanted in a 2016 Suburban and Sheila Valdez and Steve were so awesome in finding us exactly what we wanted! They went above and beyond for us! We now own a beautiful Suburban with more than what we wanted and got an awesome deal on it. I HIGHLY recommend if you are looking for any type of Chevy to go to Rick Hendrick and ask for Sheila and have Steve be your Sales Manager! Also Rachel is who we worked with in finance and she was awesome too! All around amazing dealership, amazing customer service and beautiful place to go! Thanks Rick Hendrick for putting us in our dream truck!!!

alfonzo7171

21 de jun. de 2016

Great job to my sales person Sheila Valdez. She made my experience at the dealership amazing. I like to thank her for making my car buy experience go smoothly.

satisfied

20 de jun. de 2016

My sales rep. was very helpful and a pleasant person. Everyone that I came in contact with waskind and polite. They help meet my needs with a car that I liked and could afford.

Jim W.

8 de jun. de 2016

The employees where very helpful. Great people and service. They never got impatient and helped all the way. Had my budget and they took the time to help me find what I wanted that was in my budget.

Garion B

21 de may. de 2016

At first I had gone to Priority Chevrolet and received teeth grinding, infuriating service and I had almost given up on getting a car. Then sweet Anny called me and was the most personable, helpful, upfront person I could have spoken to. She helps you out any way she can and is just a pleasure to deal with. 5/5 would recommend

Abrothers1

16 de may. de 2016

Anthony was very knowledgeable and pleasant to work with. Every employee that walked passed would inquire if they could get anything while I waited. I would purchase from here or refer a friend/family.

MARK JONES

15 de may. de 2016

Shop HERE for your Chevy!!! Seriously, these folks are fantastic! I went to Priority Chevorlet and they under cut me on my trade in by $6,000 dollars. So I sold it to CarMax for premium price. Then I went to Hall Chevrolet where I had a truck on order for 11 weeks with no progress in it being produced. Hampton Chevrolet had 3 weeks with no progress. Then I went to Rick Hendrick Chevrolet and ordered the SAME truck and it got picked up in 4 days!!!!! Still waiting on final delivery for the Silverado 6.2L but since they were overall the best with service and most professional and yet down to earth and knowledgeable. I went back 2 weeks after ordering my Silverado to purchase my Wives Suburban LTZ and the experience was as I expected. Professional, polite and up front. No hiding behind the sales manager or hiding the computer screen. They worked with me to get a price that worked for my family and made us feel like family. Took all the time in the world with us explaining everything about the process and the vehicle. stellar job DonPaul! You sir need a raise.

Luis Constante

12 de may. de 2016

Since I contacted the Rick Hendricks representatives in the Hampton Roads Auto show I new which would be my next car.Very helpful and always searching the answers to my questions, Mr.Donpaul Ivers supported me all the way during this process. I bought my new Camaro and couldn't be more happy.

hawks2546

3 de may. de 2016

I brought a 2015 Corvette z51 from Rick Hendrick in April of 2015, I decided I wanted a 2016 z06 in April of 2016 I took the 2015 in for appraisal, was told by finance manager that I could get the 2016, I called my wife in off of work we did all the paperwork and again was told by the finance manager that this was a done deal, he had me to change my ins. off of the 2015 on to the 2016, I told him we could wait until the next day, the finance manager told me by Law I had to take the VEH. Meaning the 2016 that night, they took my 2015 corvette and put on the used car lot for sale, I drove off in the 2016, me and my wife filled all the paperwork, the finance manager shook our hand, and said enjoy your new Vet. that was on Fri. So after 7 days the finance manager calls and says I need you to bring the car back I cant get the deal done, I had to take off work, and go back to the dealership and then get told let me try one more thing I will call you tomorrow, I took time off work and was lied to by this dealership, the whole experience was so hurtful and time consuming. SO UNPROFESSIONAL.

Taz040785ataol.com

25 de abr. de 2016

Thank you Mrs. Valdez for sailing me my new 2015 RS Camaro.You did a great job!I am 100% satisfied.Great job building rapport,customer service, product knowledge , and knowing the road to the sale!

SeaJane

30 de mar. de 2016

At first, I was hesitant on purchasing a vehicle here in Norfolk because of the many horror stories of my fellow military personnel. I was however pleased to find this certified dealer via my bank and have been more than satisfied with the results.

rarms

23 de mar. de 2016

James Barnes was my original salesman when he sold me my wife's SUV it was her first new car. He became promoted later on but when I came in to look for a better option then my truck James stepped up and got us with a man he trusted, Jasen Deguise. Good guy a bit revenge of the nerdish but absolutely sincere and sharp on his job. Although the process took us nearly 2 days I still got the car I wanted with a payment I could live with. James and Jason are by fair considered the best team of salesmen but also solid on their work because unlike most places...they actually work for your money and don't act like you are a burden. Next car I buy once again will be from them no questions asked. R.Arms

Bill H.

19 de mar. de 2016

Mr. Donpaul Ivers was hands down the most friendly, courteous and knowledgeable sales associate I have ever dealt with during a vehicle purchase! I'm a Hendrick race fan, and a Hendrick auto dealer fan now! If you want quality, go see Don and buy your Chevrolet at Hendrick Chevrolet of Virginia Beach! A great experience!

Ryan71391

29 de feb. de 2016

Everyone at the dealership was remarkable!!! My fiance and I needed to get a 4 door vehicle and because I bought my past two cars from there and had great experiences before, there was no question where we were going to get our next vehicle. Dykes Brookins is a great guy and was very down to earth. He's not the traditional sales guy that tries to push you towards something your not really interested in, he listens to what you want, and he delivers! Mickey, Vitas and Rachael were the other Hendrick employees that had a hand in making our experience great and I highly recommend anyone searching for a new/used vehicle to stop by and check it out! You won't be disappointed!!!

Bobby, vb

27 de feb. de 2016

Never thought a car buying expierience could be so pleasant! Need a chevy, go to Rick Hendrick chevy of norfolk!!! Buy a Malibu! You wont regret it.

Scott1680

23 de feb. de 2016

We purchased a 2015 Tahoe LTZ AND a 2016 Silverado Forceman. We purchase vehicles quite frequently from different dealerships. Rick Hendricks Chevrolet is hands down the BEST dealership and staff that I have ever dealt with. This includes a family owned GM dealership. I couldn't have asked for a better car buying experience.

Michele C

13 de feb. de 2016

Tyler Sellers was great and provided a purchase experience above our expectations. He was patient and knowledgeable - a very rare and often missing trait in automobile sales. He represents Rick Hendrick Chevrolet well and we will refer both Tyler and RH Chevrolet to our friends & family-Michele & Barry C.

2015 suburban ltz

11 de feb. de 2016

Recently purchased our new 2015 Suburban from Rick Hendrick Chevrolet. Our salesman was Michael Boatright. My wife and I had a great experience and they were extremely courteous and ultimately we were able to get the deal we were looking for. The process was a little longer than expected but buying a new car is never quick. After the sale there were a few things that needed to be taken care of and the salesman has been great at responding and setting up a follow on visit for us to get that taken care of which goes to show they care about customer service. They also gave us an amazing trade-in price, beating out carmax by over $2,000 which ultimately made the decision to purchase from them an easy one.

dodgers

6 de feb. de 2016

It was a smooth process, everyone knew their job which made it as painless as possible. I still wish it wasn't so time consuming but i understand.

Ken&Summar

5 de feb. de 2016

Rick Hendrick Chevrolet is by far the best dealership we've dealt with EVER!!! Kudos to Dan, Mat, and Rachel you made our buying experience a real pleasure!!

alang

14 de ene. de 2016

We bought a certified Suburban from Rick Hendrick 2 years ago and the sales experience was good. The real test in my opinion is how the service department operates and so far they have passed with flying colors. More recently I test drove a 2015 Impala......for a week and never went to the showroom, they brought it to me. We now own 2 Chevys which are both not your father's car. Both are well appointed, sexy and great drivers.

Was a Kia fan

19 de dic. de 2015

My son recently bought a car at Hendrick and it came with the usual temp tags. He requested the permanent plates be sent to his home and was told "we don't do that". Because he has 1 day off every 2 weeks (while Hendricks is open) he was forced to make a choice to take time off work or have someone else get the plates for him. Dealership is 40 miles from our home and takes an hour and a half for round trip. I helped him out and picked them up for him on a Saturday morning - not the way I would select to spend my time off either. According to the salesman Mike, it is not a matter of they cant - they wont. Customer Service, Customer Convenience, etc. apparently do not enter Hendricks equation of what a dealer will do for a customer. I purchased a new car there 7 years ago and the bad taste left in my mouth assured I would never go there again. Given the lack of interest in helping out a customer spending >$20K in their dealership here recently (I am sure the $4 bucks in postage would have caused the dealership great financial difficulty) I have confirmed my initial instinct to never go to this dealership again.

Walter

20 de nov. de 2015

Please do not believe this dealer that they can get you approved. I was told that I would only need $3500,00 down, this was a finance manager on top of things. I arrived onsite and 3 Hrs later was told that the only way I would get into a loan was with 35% down, which was no problem. I said fine. They submitted it and then when I received a call back and then the number went from 7000.00 to 9000.00 I feel I was lied to in every way. I understand that I have credit problems but please don't lie to me.

poloman37

13 de nov. de 2015

Jason Degustis ,a new salesman was the man in getting me in my new ride...He did his best and put all his effort in getting me approved with a great deal on my truck...Very honest and polite...This goes the same way with the sales manager Mickey and Rachel from finance....They all did a great job well done!

Ronfree27

9 de nov. de 2015

My salesperson was very kind and knowledgeable he wasn't pushy at all he tended to my needs and he put me in the vehicle that was best for me he is truly an asset to your company I would recommend him to anyone any day at any given time

iceman5504

20 de oct. de 2015

Preston Powers was amazing to work with. He got me exactly the truck I wanted and was ready to go the extra mile to find it if it wasn't on the lot. I highly recommend this dealership and Preston to find what you are looking for!

R Hadley

13 de oct. de 2015

Dykes Brookings and Trent Birdsong were awesome. They both went the extra mile to ensure Kathie and I had everything we needed. Great people, great dealership!!!

Lonestera42

8 de sep. de 2015

Preston Powers was amazing to work with. He got me exactly the Tahoe I wanted and was ready to go the extra mile to find it if it wasn't on the lot. I highly recommend this dealership and Preston to find what you are looking for!

liltex_30

3 de sep. de 2015

Ricks Hendricks made me feel warm and welcome. Dykes was an outstanding person to work with, to sell me my new truck. Mikey was an awesome person as well, and worked with my every needs and wants for this deal. I highly recommend you going to this dealership and asking for Dykes and Mikey. Service was a "10" and the dealership is clean and they have refreshments while you wait. Rachael in financial is an awesome lady to ask for to help with your wants and needs as well. GREAT PEOPLE!!Thanks, Laura Perry

Rick123456

6 de ago. de 2015

When I first started going to this dealership it was for the service department. Now I also go there for my current salesman Preston Powers. I once said that car salesmen were like socks (ya change them all the time). I can't say that with Preston, he's more like that sports jersey your wife keeps trying to get ride of but you just can't part with. I can honestly say Preston has become the second reason my wife and I keep going back to Rick Hendrick Chevrolet Norfolk. He is always polite, doesn't try to push a deal and is there for you after the sale if you have an issue he works to get it resolved and has never failed to be able to answer any question (correctly) I have had about any vehicle. The rest of the staff I dealt with were also polite and cheerful. Ask for Preston, if he is with another customer wait for him, I believe you will find the wait worth while.

Harry1374

1 de jul. de 2015

Tyler Sellers is a great salesman. Get with him for great deals. I would recommend to go to Rick Hendricks for great deals. Ask for Tyler

Txvxn

24 de jun. de 2015

I went to RK Chevy, Priority Chevy, and finally went to Rick Hendricks. I should of went to Rick Hendricks' first, these people really want to sell cars! TJ Caforio is AWESOME!!!! He explained every detail about the Camaro to me, he kept me informed throughout the whole process, He was extremely busy the day, (I was his third customer that he was helping, all of us at the same time mind you). He checked in with me every fifteen minutes to let me know what was happening. He stayed late into the night to make sure my deal was done! That's customer service, and that's why he will be my go to guy for all things Chevy in the future. I highly recommend Rick Hendricks Chevrolet of Norfolk hands down for their professionalism and great customer service.Thanks you for an awesome shopping experience!

Tychell

30 de abr. de 2015

I worked with James Barnes and immediately his first question was what was I looking for and my price range. James found two cruzes right away and worked hard to give me a great deal. Everyone else in the dealership was also very helpful.

Tom the car guy

20 de abr. de 2015

The courtesy, respect, professionalism, and product knowledge was outstanding. I worked with both Preston Powers and TJ Caforio,. The sales personnel made sure I got all the discount incentives I was entitled to. I feel I was treated with fairness and honesty and ended up with a good deal. They were informative, yet not pushy. I will not hesitate to recommend Rick Hendrick Chevrolet for any of my friends in need of a vehicle.

gm3forever

25 de feb. de 2015

This was without a doubt the best car buying experience that I have ever had, They were courteous, not pushy, and respectful of what I wanted, not what they wanted to sell me.

Clint

21 de feb. de 2015

The Professionalism and friendliness of the Sales, Finance and Service Department resulted in a tremendous and wonderful experience. I am a Disabled Veteran and I feel the level of respect that was shown to me was extremely humbling and appreciated. I am now a Colonial Chevrolet Customer for life! Oh, and my 2014 Silverado LTZ is Beautiful! Clint HartmanCommander, Post 35American Legion

Kevin Rafferty

3 de ene. de 2015

Thanks to James Barnes & Mickey of Sales, Vitas of Management, and Heather Ewell of Service, we are very happy with all aspects of our recent new car buying experience at Hendrick Chevrolet Norfolk!

Mike

31 de dic. de 2014

I just purchased my first truck from Hendrick Chevrolet. The dealership was very attentive to my needs. Even when there was a discrepancy between the internet price and the price they were asking they eventually honored the internet price. My salesman was not pushy and seemed to have my best interests at the forefront of negotiations.

genevieve.hughes.169

17 de nov. de 2014

I just bought my first new car this weekend and I have to say they were awesome! Go see Dykes Brooks if you are looking for a new Chevy! I did my research on the Chevy Traverse and I couldn't be happier with this car! I only purchase Chevy's since my mother worked for GM for 38 years and this dealership respected the GM Family First discount without trying to get one over on me. I had a horrible experience at a dealership I visited 2 weeks prior and had thought about not venturing out to do it again in fear of all the haggling, self-centeredness and lack of concern for what I could afford. Rick Henndrick Chevrolet changed what I thought was "normal" in buying a car........my salesman was not a "shark" but a teddy bear who really looked out for what was in my best interest! Love this place!!

pjtobola

28 de sep. de 2014

Be careful of the upfront friendly greetings and pay attention to what they're saying in order address the incentives at a later time. We found the customer service to eventually become Insincere and distasteful, terrible negotiations and a lot of waiting around. Salesman was not very knowledgeable about posted add details nor did we feel he was he trying to work on our behalf to get the better deal; simply brokering the deal to the dealerships advantage. Mickey needs a new catch word, "fantastic" was extremely overplayed; shameful.

sjbwhite

8 de sep. de 2014

We were at Rick Hendricks Chevrolet for a recall on our Saturn Aura. We were approached and asked if we were interested in a buy back deal. We had to wait so agreed to talk with a salesperson. Mr. Dykes Brookins was that salesperson. Mr. Brookins was very patient with us. We had been thinking about getting a smaller car but had made no decision. He spoke about the Chevy Spark and Sonic. Took us outside to look at the cars. Explained their features. He was very courteous never pushy or like one would think of a car salesperson. But by the end of the day we did leave with a brand new car. He worked very hard to get us in that new car and the Finance person (Wendy) was super as well. Overall a very long day but very satisfactory.

krninva

3 de sep. de 2014

Ccan't get human on phone - service or parts. then they put you on ertenal hold. Buying car was OK - jan 2013, BUT YOU NEED TO GO DEALERSHIP - IN PERSON FOR COMMUNICATIONS.Can't get human - happens regularly years. REDIAL required multiple times.

kadi.sychterz

28 de ago. de 2014

First time buying a brand new car and very satisfied with the sales person Todd Schulz. He hooked me up with a great deal on my Camaro. I highly recommend Rick Hendrick Chevrolet in Norfolk, VAAbsolutely love my new 2014 Camaro

qmchief46

24 de ago. de 2014

First time that I have gone to a dealership that didn't feel like being hassled. All thanks to TJ Caforio. He was very friendly and showed me all the discounts that I qualified for and I was not aware they offered. Really made me and my wife feel at ease.

SPFerguson

22 de jul. de 2014

I highly recommend Rick Hendrick Chevrolet in Norfolk, Virginia. My sales person was great. The finance department was awesome. I felt very comfortable with Terrence and Wendy - no pressure. Life is grand in my new Camaro.

luvmyburb

16 de jun. de 2014

I recently purchased a 2011 Chevy Suburban LTZ from Rick Hendrick Chevrolet. The car although used, looks and smells brand new and the sales experience was by far the best experience I've had ever at any dealership. The sales person Sarah Wright was very knowledgeable, helpful, and very courteous. She has followed up several times since the sale. We will purchase from Rick Hendrick Chevrolet again.

shaterria.d

1 de may. de 2014

Mr brookins was a very nice and helpful Guy. He took the time to work with me and find the vehicle that I asked for.

soneal95

23 de abr. de 2014

Was extremely happy with the service provided. Preston was never pushy in any kind of way. Would highly recommend Rick Hendrick Chevrolet Norfolk for future purchases.

Nhaley1975

17 de abr. de 2014

I traded in my car for a new car, Michael was never too pushy or annoying like some of the sales people you come across, you can tell he is a good person and not some slick rick.

Jthom133

14 de abr. de 2014

T.J was amazing. He found me exactly what I was looking for and I didn't feel pressured at all. I even went to another dealership to get another quote, and they just seemed very dishonest and I really didn't like that. I came back to T.J that day and purchased my very first vehicle. It was easy and the best experience I could have asked for! I'm so happy and very satisfied

Briteyezz

29 de mar. de 2014

The best car buying experience I've had ever. Amy was great in finding me just what I wanted. Great price options with added incentives. Mickey, the manager took the time to introduce himself, which I've never meet with a store manager at any other dealership. The process was quick, I spent about 3 hours from start to driving off the lot. Very professional atmosphere. Great pricing. I will be buying again from Rick Hendricks.

Markkines

20 de mar. de 2014

I used the Chevrolet locator to find the exact truck (2014 Silverado High Country) I was looking for and Rick Hendrik had it on the lot. I called Donpaul, a salesperson I met during a service visit for my Silverado, and arranged a test drive. Absolutely no pressure to buy, only a quick introduction to one of the Sales Manager, Mickey, and I was on my way home to do my homework. I applied for and received all the manufacturer's discount certificates I was eligible for and headed back to Rick Hendrick with the price and accessories I wanted. We negotiated a deal and during signing I decided to walk away. No problem, they handed me my paperwork and price agreement worksheet and told me the deal would be honored when ever I decided to proceed. I went home and scrutinized the paperwork and was 100% satisfied with the deal (other dealers couldn't match the deal). Never a phone call or pressure during this cooling-off period. I waited until the next day called and made an appointment to finalize the deal. Donpaul was great to work with, Howard cooled me off when I pushed the envelope, and Wendy sealed the deal. I did not finance with Rick Hendrick, for no other reason than I secured financing before I began my shopping. Buying a new vehicle can be stressful, but going in with the right information and working with a team like Rick Hendrick eases that considerably.

MatthewPaul

7 de mar. de 2014

I was looking for a 2014 Blue Camaro LT2 with a Sunroof and Hendrick had just received one, it still had the shipping packaging on it and the engine still had to be burnt in (smell). Made an appointment to see the car and was interrupted by weather, TJ did not harrass me to come back in and waited for me to call him to come back. Test drove and purchased car with great financing and a great price with Military Discount and USAA within 4 hours to drive away. Still have to go back for the run through on the car but T. J. was great and very helpful, just don't get annoyed if Dixie calls you.

raisin1

23 de ene. de 2014

On January 19, I stopped by Rick Hendrick Chevrolet. I was interested in a new car and had recently had the opportunity to drive the Chevrolet Sonic, which I liked, so I wanted to see what the dealership had on the lot. I purposefully stopped to look at the inventory thinking they would not be open, since it was a Sunday. I had never actually purchased a car before, and the many stories I have heard about the process was something I was not sure I was ready to tackle, however to my surprise Rick Hendrick Chevrolet was open. A sales woman came out, Amy, and spoke to me about the car. Amy was not at all what I was expecting, I was expecting a high pressure salesman, something I did not want to encounter. Amy was calming, professional, and not pushy, which was perfect, before I knew it my car was appraised and not really intending to make a new car purchase that day, I left with a brand new Rick Hendrick Chevrolet Sonic. Amy, the lovely woman who sold me the car and James (Jimmy) the wonderful gentleman in the finance department, made my first car buying experience, so much better than I expected. Thank you! I will highly recommend Rick Hendrick Chevrolet and will definitely suggest asking for Amy.

dino35

29 de dic. de 2013

This is our fifth car bought at Rick Hendrick Chevrolet Norfolk and our fifth sale through Preston Powers. We could never have believe buying a car could be so easy. Preston is also very considerate he listen to our needs and shows us what were looking for, sometime even better. If your looking for a car Preston is your man.

sarge1956

29 de dic. de 2013

I replied to Rick Hendrick's email ad as to trading in my car, as they will make an offer to buy with no obligation to buy from them. I called, an appointment was set for the same day! I arrived and checked in at the receptionist. I was greeted by the sales manager and associate-Dykes Brookins, III. Quite honestly, I was there to trade in my 08 HHR SS, and thought of purchasing a used Silverado, as to stay within my means and budget. I quoted a comfortable payment range and Dykes went to work. First round wasn't close. He went back and "fought" for my range quote. He returned shortly and to my surprise, with 3 options, to include no money down, and raising my trade-in value, got me into a 2014 Silverado 1500 (LS)!!! Even with 3 selected warranty packages my payment was only $4.00 over my current payment. As you can imagine, I'm still shocked n elated at the same time. I feel as a return customer, Dykes and Hendricks went far beyond my expectations. They will go to any (Legal!) lengths to earn your trust and business. I can say, if I were to move out of state and looking for a new vehicle, they would be my first avenue...Thanks Guys for your hard work n my wife loves the new truck!

bigslam

24 de dic. de 2013

i arrived at hendrick chevrolet and mr. bryant greeted us as soon as i got out of the vehical. he was very polite and and helpful for buying my first car. i spoke to a few other sales repersentatives while i was there and they were very freindly. i would recommend this dealership to everyone.

dcjs02

25 de nov. de 2013

love, impala LTZ, was not so in love with the amount of paper work involved with buying anew car. not the dealers fault. Will return for another new car when needed.

Trini-DEVON

16 de nov. de 2013

I had a hassle free experience. They were very kind and family oriented. I worked with Anthony McRae and Jared Mitchell. Ask for them when you stop by.

dkbell

2 de nov. de 2013

Don Taylor and Howard Messex at Rick Hendrick Chevrolet were extremely easy to work with in helping me find the Chevrolet Tahoe that I was seeking with the exact equipment package I desired. Besides being an outgoing friendly person, Don's most important quality is that he listens to the customer's vehicle requirements without trying to sell you something that you don't want or need. Then, when he understands what you are looking for, he sets about to find it if it is not on the Rick Hendrick's lot. While such a search with another dealer could have been anxiety producing, working with Don and Howard made it extremely easy. Even though they had to search a long way to find my new Tahoe, Rick Hendrick Chevrolet made the whole car-buying experience totally pleasant and I left with just the vehicle I was seeking. I look forward to a long continued relationship with the Rick Hendricks dealership.

Duncan Bell

2 de nov. de 2013

Don Taylor and Howard Messex at Rick Hendrick Chevrolet were extremely easy to work with in helping me find the Chevrolet Tahoe that I was seeking with the exact equipment package I desired. Besides being an outgoing friendly person, Don's most important quality is that he listens to the customer's vehicle requirements without trying to sell you something that you don't want or need. Then, when he understands what you are looking for, he sets about to find it even if it is not on the Rick Hendrick's lot. While such a search with another dealer could have been anxiety producing, working with Don and Howard made it extremely easy. Even though they had to search a long way to find my new Tahoe, Rick Hendrick Chevrolet made the whole car-buying experience totally pleasant and I left with just the vehicle I was seeking. I look forward to a long continued relationship with the Rick Hendricks dealership.

Dougster

18 de oct. de 2013

After heavy rain for days on end, my wife and I heard the swooshing sound of water inside the structure of the body of our Chevrolet Impala. We had forgotten about it because of a long dry spell in August and September. This time we acted quickly and took the car to the dealership. The problem was diagnosed and fixed at a very reasonable price. Another concern turned out to be nothing to worry about, and I'm impressed that no one tried to take unfair advantage of us. Rick Hendrick Chevrolet deserves your business!

Amanda

14 de oct. de 2013

I loved the service that I received from your dealership. Bo is extremely professional and customer service oriented. I had a warranty repair and she kept me up to date throughout the whole process and handled my extended warranty coverage and rental for me as well! Thanks Again and Excellent Job!!!

Auburnfan22

30 de sep. de 2013

Not good people I was not very impressed with the service it was to rush rush and a lot of pressure not recommend. I prefer other dealerships

johnnie64

29 de sep. de 2013

This is a professional business . we enjoyed purchasing our new vehicle. Mike V our salesman was very professional during our whole deal . Jerry Givins and Mike V make a very good team . I have purchased vehicles from Jerry previous and as always a pleasure talking with him. Thanks for both of these hard working RICK HENRICKS CHEVROLET EMPLOYEES JOHNNIE BRILEY

Elaine L.

27 de sep. de 2013

We were looking for a nice late-model, low-mileage Silverado and Rock Hendrick's Chevrolet in Norfolk seemed to have the largest selection. Our credit scores had taken a beating a few years earlier and we knew the best we could do was a nice used vehicle. Tom Jones greeted us on arrival, looked up the trucks that were on our wish list and had to tell us those trucks had just sold, or were already committed to a different dealership. However, the new truck manager, the woman in Finance and Tom were somehow able to put us in the most beautiful new truck we've ever owned, at the right price point and in our payment range. The whole crew worked beyond closing that evening to make sure we were taken care of. This was far and away the best car purchasing experience we've ever had, and from now on, Hendrick's will always be our first choice for purchasing a vehicle.

clhoidal

23 de sep. de 2013

I was greeted upon entry to Rick Hendrick Chevrolet by my salesperson, James Barnes. He treated me with much respect, in regard to the purchase of my new Traverse to the trade-in of my 9 1/2 year old Chevy Trail Blazer ( in which James helped me to overcome my separation anxiety : ). James kept me well-informed of the status of my vehicle in regard to having leather and heated seats installed. He and all the staff were efficient and patient and went out of their way to accommodate me. I am still hoping to receive a complimentary 3rd row mat and cargo mat--so hopefully that will come through! Sandra Gotz assisted me the day I picked up the vehicle and handled the final paperwork and insurance details excellently. Don Smith provided me with a great orientation to the vehicle and patiently went through its many features with much patience given I am electronically/technically challenged : ). Blessings to your staff, Carolyn Hoidal

Shirlteya Williams

7 de sep. de 2013

Every time I come in for any service Ms. Bo Doney on the Red team gives me great service and helps me any way she can.. I love coming in and having her there to take care of me.. Bo is awesome and she's the reason why I can rate Chevy with 5 stars.. Maintenance is awesome also..

Samuel5418

4 de sep. de 2013

Awesome customer service and very helpful throughout my purchase process. I wasn't bullied and force only assisted in what I wanted. Thanks vitas Grayor

benjaminnewkirk

15 de ago. de 2013

Don and Faith worked great as a sales team, and were very helpful and informative on choosing the right car for me, they had a great wealth of knowledge on what seemed to be every vehicle in the lot, and anwsered every question i had about the vehicle and buying process in full and in an simple easy to understand way.

rehodges99

3 de ago. de 2013

Great experience. This is our families 3rd vehicle from this dealership (back when it was Colonial). I was under a lot of stress about getting into a new car. ( I was trading in a 3 month old car I bought in April and did not like.) My salesperson, Sandra went the extra mile and actually drove a car to me at my lunch break so I could compare it to another car brand I was test driving (ford) That sealed the deal for me and I knew which car I wanted after that. So now I am happily back into a Suburban! I felt the staff also met my financial needs as well and were patient with me through the 2 week long process of me deciding what to do!

ChrisMoseley

16 de jul. de 2013

Worse experience EVER! Let me lay down some ground work. From 2010 to 2012 My mother and I have experience a lot of medical issues. my mother had 2 stints put in 2 knees replaced and cancer lobe of her lung removed, I had my L4-l5 fused was coming down my stairs knee gave out and fell and broke my back 2 vertebra from were it was fused knowing my knee was gone ended up having to have it replace then right out of rehab walking along ended up breaking my ankle, so there is the start, needless to say we ended up losing our home we have shared for 10 years. So waited a year and decided since my van had 3oo,ooo miles on it would go down and see what I would need to do to get ready to purchase a used vehicle. Went to Rick Hendrick cheverlot after hearing thier commercials and knew with my credit I would probably not qualify for the financing they would have to provide. So sat there for 5 hours as they tried to help me each time the guy came out I kept saying I will take their offer home and look it over and my finances to see what I can do, only to hear no wait let us see what we can do. After 5 hours they came back with an offer that i was even a little concerned but would do what I could to make it happen, because ( i thought they were really out to help) dumb me did I mention it was 06/30/2013 end of month and as the dealer pointed out trying to make us number 1. Well fell in love with the vehicle and would have done just about anything to keep it. Only to get a call 07/03/2013 from Amanda saying there were some forms I needed to still fill out I asked what forms, I was told just some forms she forgot,asked again what forms? anyway told her I could come down on the 4th but have plans so lets just get it done. Only to find out they have researched it and I need more money and another cosigner, well that was not happening so I got to stand in the parking lot for an hour and a half to wait for a ride know how easy it is to get a ride on 07/04 not so easy. Now I have issues with my back and other knee standing there so long. oh sure someone offered a ride but why? so he too could try to talk me into something I knew from the beginning wasn't going to work. Well good thing I waited to calm down to write this huh.

BenLang

16 de jul. de 2013

Bought a new 2013 Silverado 4WD Z71. Great experience with no pressure or gimmicks. Steve Meade was excellent to work with and very personable. The whole staff was willing to stay late two nights in a row to get my deal done. Price was not as low as I was really wanting, but they threw in some extras that made it worth the price!

stacia1028

14 de jul. de 2013

OUTSTANDING Crew love doing business will recommend and return as a customer very helpful they truly put my mind to easeGary and Stacia Cain

homera

29 de may. de 2013

Very professional, friendly, well-informed staff. In contrast to some other dealers who give a rehearsed spiel, the Hendrick people were good listeners and responded sensitively to my questions.

NewChevyOwner757

27 de may. de 2013

After many attempts to find the exact truck I wanted, Rick Hendrick stepped up with a car in their trade network that fit the bill. I am a NFCU member and was handed off to Donald Smith, in which afterwards I started working with Mickey, the sales manager. Their email responsiveness was much better than other dealerships. Arriving on site I dealt with Preston Powers, since Donald was off for the day. Preston was very professional, and the negotiating, sale experience was top notch. My two biggest complaints which one was of no fault of the dealership was because the sale being a dealer trade, the partner dealer was making things more difficult for the trade. Hendrick's staff stepped up to the plate to make sure the truck was "ours". The second complaint was the lack of communication, and the effort I had to take on my part to find out what was going on during this process. As they say, you find out someone's character in times of adversity, and this experience taught me that Hendrick's Chevrolet cares about the image it presents to its customers. They will admit when they are wrong, and will go the extra mile to prevent further issues. We go to pick up the truck tomorrow, and withholding any outstanding issues, I recommend you come do business with these folks

randebmissy111211

7 de may. de 2013

I called regarding a car listed on line and spoke to James Barnes who invited us to come down and see what was available. A Cruze was what my brother wanted but was only able to pay so much a month. Mr. Barnes helped us through rebates, etc., and any special pricing we could receive to get a payment that my brother could afford. In the end, my brother ended up with the exact car he wanted and at a price he could afford. Mr. Barnes was excellent and very patient with our needs.Debbie

fjanestreet

22 de abr. de 2013

am a first time new car buyer. I Working with Don and Howard has been a very positive experience. They were very patient with all my questions and concerns. I wanted a specific color and specific options; Don and Howard went the extra mile ( literally) to get me the car I wanted. I purchased my new 2013 Chevy Malibu from Rick Hendrick Chevrolet and I love it. I will recomend Don and Howard to friends.

kddozier

6 de abr. de 2013

Best new car buying experience I have ever had. Brenda explained every option, etc. without any pressure to purchase!!!! She is a true asset to her profession. I will DEFINITELY refer friends/family.

wendana

21 de mar. de 2013

Hendricks Chevrolet earned our business when a dealer near us couldn't. The 30 miles round trip we traveled from our home was well the trip! My wife and I cannot say enough great things about Mr. Preston Powers as well as the entire sales and service team. Mr. Preston Powers was one of the nicest and most professional salesperson that we have ever met! Likewise, Mr. James Crider in finance was also most professional and friendly, and he worked hard to get us the best rate and to make the financing meet our needs. Mr. Preston Powers introduced us to Ms. Bo Doney in service, and she was also friendly and expressed her willingness to work with us! We look forward to a lasting partnership and friendship with Hendricks! Thank you again!

Skiminit

17 de mar. de 2013

Outstanding first new car buying experience. I called ahead and the sales team had the car ready for a test drive when I got there. Extremely professional and walked me through the entire process, even after they made the sell. Thanks and love the car.

TAS5

28 de feb. de 2013

Don and Austin are awesome salemens, they listen, and delivered and I love my New 2013 Malibu

jbiggs

20 de feb. de 2013

Purchased a new 2013 Corvette on USAA Buying service. Sales Manager, Howard and Salesman Don were great to work with. They beat the USAA target price by a large margin and found a better interest rate than I had from USAA. This was one of the easiest new car purchases I have ever experienced. If you are in the market do yourself a favor and give them a try.

adam12

14 de feb. de 2013

As Soon as i walked in the door, I was greeted by the friendliest saleswoman, She answered every question I had on the 2013 Chevy Malibu. I was only looking at the time, I was torn between 2 different brands, she made me feel very confident in Chevrolet line. There was no pressure at all, which led me to my purchase of my Malibu. Rick Hendricks has earned a customer for life. Amanda was GREAT!

kimbutterbaugh

8 de feb. de 2013

Outstanding service and communication! Our sales agent had to order our perfect truck and was accurate and patient. I even got sent a pictuer of the truck when it arrived. Very special for us!

R1812

8 de feb. de 2013

My husband and I have been looking into purchasing a second vehicle for the past couple months. We were considering a Chevy Silverado that was a couple years old with low mileage, and we found one that fit all of our criteria at Rick Hendrick Chevrolet. My husband was going through the process to test drive the truck for 24 hours when we ran into the worst customer service we've ever experienced. Mike Duvall told my husband it "didn't look like" he was going to be able to afford the truck and there was no point of going forward. This judgement was made without running his credit, and without any information about our financial background. When I confronted Mike about wrongfully passing judgements on someone based on their age or looks he informed me that he actually made the judgement based on his job. My husband is active duty in the United States Navy, so I think it's understandable why this upset me so much. To openly pass judgement based on the fact that someone is working hard and serving his country is deplorable. What makes the situation even more frustarting is the fact that our savings alone could have covered a big chunk of the price of truck. Aside from that we are 100% sure we were able to afford this vehicle & be approved for a loan because and we'd previously been approved for a loan worth much more than the cost of the truck. Unfortunately for Rick Hendrick Chevrolet, because of Mike Duvall's unprofessionalism, and disrespectful remarks, they will NEVER get a dime from us.

dcorbo

24 de ene. de 2013

My family has been buying cars from Rick Hendrick Chevrolet (formerly Colonial Chevrolet) for over 20 years. This dealership is professional, friendly, honest, and always has the best prices. We will never go to any other dealership to buy a good ole' American car.

jerry martin

14 de ene. de 2013

all the personnel i dealt with were very professonal and polite. it made me feel good and i,ve been dealing with business for a few years,its because of people like prestonand the the crew. tks so much please now that i,ve my avalanche.

JeffUthe

14 de ene. de 2013

I was happy with the sale of my new car. There was no hard sell. They were always friendly and explained all costs thoroughly. They always tried to accomodate me.

krninva

12 de ene. de 2013

Routine Service work is good.----------------------[ 1 ] BUT they recommend(-pressure you) expensive EXTRA DEALER MAINTENANCE, that MANUFACTURER(General Motors) SERVICE SCHEDULE does NOT REQUIRE!! = system FLUSHES to transmission, engine fuel system. [ 2 ] They recommend(-pressure you) expensive (HIGH PROFIT) EXTRA DEALER MAINTENANCE, that MANUFACTURER(General Motors) warns NOT to do. General Motors CURRENT OWNERS MANUALS warn that Fuel-system FLUSHES may damage fuel system.-- Owners manual, quotes to use top-tier fuel brands or use a fuel additive, ONLY.[ 3 ] ALSO, my car has very LOW MILEAGE. Hendrick recommended to service items way before manufacturer, GENERAL MOTORS.- ALL the CHEVROLET SERVICE DEPTS seem to practice UP-SELLING . This is the 2ND local CHEVY-SERVICE-DEPT that pressured NON-RECOMMENDED and PREMATURE maintenance. They have compromised their creditably+trust w/me. Non-savvy consumers are victims. When you need NON-warranty services, use a mechanic who cares for your well-beingREFUSE non-manufacturer prescribed maintenance. You will NOT VOID your warranty.

allenom

10 de ene. de 2013

Every aspect of our experience was outstanding! Don Smith was extremely helpful and knowledgable, and went out of his way to ensure our needs were met. Wendy Waller was able to obtain really excellent financing so we could stay within our budget. Thanks!

brianhoffard

5 de ene. de 2013

I cannot put into words how fantastic the staff is. They did everything they could to ensure that we were satisfied. I really appreciate everything! Thank you all so much!

lavelyj

1 de ene. de 2013

Everyone was great! We love our new truck and the service was great. It was a no hassle type of envrionment, too which I like.

Tracybmc

21 de dic. de 2012

What a great dealership to work with. Don and Wendy were tremendously helpful. I would recommend them to anyone. I am extremely satisfied with the quality of service I received.

Silveradoblue

11 de dic. de 2012

Great people great service great price what more can I say .the guys girls at colonial are the best. I'm supper happy with my new silverado

Rufusb

19 de oct. de 2012

David Cooper is a polished professional who realy made me feel like I was getting a fair deal. There was no hype or fast talk. There was no extensive back and forth over price. I woul highly recommend David and the fine team at Rick Hendricks' Colonial Chevrolet

gofishnc

19 de oct. de 2012

1997 bought my first Colonial Chevrolet (Now Rick Hendrick) new car) Elbert was my sales person then as now. Totaled the Tahoe in Georgia and due to its safety features it saved my wife and my lives. Flew back into Newport News and Elbert was there to pick us up with another new Tahoe. We are now about 4 purchases later and due to the service we get from Elbert and the rest of the staff in the sales department I makes it hard to go elsewhere when we need another vehicle. Right now my family has 5 Rick Hendrick vehicles. You guys are the best!

mrricky1965

12 de oct. de 2012

James is a very hard working salesman.He is an asset to your dealership.James made the transition very smooth.I had to get a navigation system installed,fix the bed liner,and a new inspection decal. when the vehicle was ready for pick up James called me that evening,it was dark cold and raining.James was already wet and appeared tired but came outside to make sure i was satisfied with the work that was done.You can't get any better than that!Thanks,Ricky Miller

bplyons

6 de oct. de 2012

This was my second purchase from Rick Hendrick Chevrolet. I am very pleased withe all the sales and finance folks I have worked with. Kenny Anderson was very helpful and knowledgeable of his products. In this case the 2012 Silverado I purchased. He even helped me apply for and receive an extra discount I did not know was available. Katrina was able to have her service team remove me side step rails from me 2011 trade in and mount to my new 2012 while I was completing the paper work. Overall a very good experience.

todd.dixon

5 de oct. de 2012

The is the greatest dealership I have ever been to. My sales man was awesome and I would definately come back for future vehicles. GREAT

bpowell9

28 de sep. de 2012

Jeff and everyone else involved, (sales manager, financial, gentleman that prepared my truck for delivery) all did a VERY good job! When my wife is ready for a new vehicle we will definitely visit Rick Hendrick's Chevy first.

urmas.nigul

6 de sep. de 2012

The service was excellent and Kenny Anderson was the best car dealer ever we have met. Very supportive, fullu professional having all the qualities needed for helping the people who look for new car. In case we need a new car we will definately contact with Kenny.

bowdenkd1

1 de sep. de 2012

This was the second time that I have purchased a vehicle from this dealership. I found that Mr. Cooper was honest and straight forward. He was very pleasant and made my wife and I feel real comfortable. This is the kind of service a person needs and wants when purchasing a vehicle. I would recommend all my friends and family there whenever they are shopping for a vehicle. I am a GMC man because they have been nothing but reliable for me. Keep up the good work!Kevin

FX81

14 de ago. de 2012

Was not a very good experience. I have to update my reply after they finish the work to my vehicle. I will report back son with updates.

Blues man

8 de ago. de 2012

There was no pressure in my new purchase at colonial, I highly recommend them to anyone looking for a new car. They worked with me to get the right payment for my budget.

mac240

8 de ago. de 2012

I have purchased over fifteen new cars in my lifetime and the experience of purchasing a new car from Colonial Chevrolet was the best ever! Preston Powers was a pleasure to deal with and handled the entire transaction with aplomb. When I'm in the market again for a new car...Colonial and Preston will be high on my list! Highly recommended!

Masseau

23 de jul. de 2012

Ken was very helpful and patient with my husband and I as we shopped for our dream truck. His customer service- ability to listen and meet our needs- was excellent. We had a truly wonderful experience with him and the rest of the staff at the dealership and I would recommend this dealership to anyone in the market for a vehicle.

John Frohock

15 de jul. de 2012

Just bought a 2012 Colorado! Colonial Chevrolet is amazing. What a great experience. The people at Colonial Chevrolet are friendly and honest. I drove out of there with a good feeling about the great deal I got. GO TO COLONIAL CHEVROLET!

cmowry13

13 de jul. de 2012

Very friendly and helpful in selecting a new car for my wife. Got the best price and they made the experience enjoyable and painless. I hope this continues as we plan on getting the car serviced here.

Silver Impala

30 de jun. de 2012

Preston our salesman was very helpful in showing the options on the cars we looked at, and Mickey the manager insured we got the best value for our money. My husband and I both love the car.

Cyrena

30 de jun. de 2012

This dealership really helped me out with getting into the car i wanted, at a great price. Im very thankful to come across such a great team.

cjlilly90

26 de jun. de 2012

Basically they ruined and tarnished the experience of buying my first car by selling me a lemon. Only 24hrs after having my car it completely died and i had to get a new alternator plus my windows didnt work. Three days later and i was back once again so they could fix some cord. One week later i was there again to have something fixed. Now here i am only a little over a month of having my car and its back there again. This time its for a blown head gasket. I went up there to show them the head gasket and how my car was overheating but they treated me like i didnt know what i was talking about. They have had my car for a week and 2 days and not ONCE has anyone contacted me on their own to let me know the status of my car. I was told by the manager my car would be ready today 06/26/2012 but now told its still wont be ready. All the staff continously gave me the run around every time i called. I would never recommend this company to anyone. I hope once i get my car back i never have to deal with them again!

emmauge

22 de jun. de 2012

Thanks to Peggy Erwin & Steve Meade I'm in a new trouble-free Chevy! Both Peggy & Steve were exceedingly helpful in getting me into my new Chevy.

knorris07

22 de jun. de 2012

When I bought my truck there new in 06 the service was good and I had the same service advisor for a few years, he was great friendly and helpful. The past couple years they keep getting new advisors and every time I get a new one the service gets worse. As of yesterday the current advisor couldn't even find record of a repair they made on my truck when I called to say the same problem has resurfaced again and they want to charge me a hundred dollar diagnostic to find the same problem they supposedly already fixed

ORFKOH

21 de jun. de 2012

From the time I walked in the door at the dealership Ken Anderson was pleasant and answered all my questions. He took time to explain the working sof the car, took me for a teast drive and stayed late to wrap up the deal.

mzyvoloski

20 de jun. de 2012

Great dealership! Everyone I met there was real nice and zero pressure from the second I pulled up. Worked with Don and he was great. Very knowledgeable, been in the game for years, and was not pushy at all. Test drove a few different cars/suvs and decided on the Malibu 1LT. Made me a great deal and gave me a more than generous value on my trade. KJ the finance guy was awesome too. Bottom line, I will recommend my friends to check them out and when I am in the market again I will be right back there!

rj53

20 de jun. de 2012

The recent purchase of our 2012 Traverse was the second new car that I purchased from Rick Hendrick's Colonel Chevrolet. I was very pleased with the Colonel sales team. They were very accommodating, considerate, and very amenable to negotiations. I enjoyed a hospitable atmosphere, courteousness, and no sales pressure. I strongly encourage potential buyers to visit Colonel Chevrolet and while there ask for Larry Stivers and Mike Neiman, outstanding Sales and Leasing Consultants. I am confident in writing that when the time comes to purchase yet another vehicle, I will consult the sales team at Colonel Chevrolet.

Yackeren

11 de jun. de 2012

All the employees that we interacted with at colonial Chevrolet were very friendly and easy to work with! We would highly recommend this dealership to anyone looking to purchase a new Chevy!

heather.hawkins1022

31 de may. de 2012

We just bought a Chevy Sonic from Colonial Chevrolet and we love it. Larry helped us out so much. If you're looking for a great car buying experience, please check these guys out - they are extremely helpful, friendly and honest.

JHARMANJR

30 de may. de 2012

If you want a new or used car walk in to Colonial Chevrolet and see Gerry Givens and he will probably hand you over to David Cooper or some other great sales executive. These two guys (Givens and Cooper) make an outstanding team; will fixed you up with the car you want and always at the right price. They can answer all your questions and will surely give you the best deal of any dealers in the area.

Gary Lawson

15 de may. de 2012

My last 4 vehicles were purchased new and this 5th new car purchase was the best experience I have had at any dealership. Larry spent the time with my wife to explain everything about her new Camaro and you could not have asked for a better salesperson; his knowledge of the product was great and he was a very pleasurable person to work with. If any of my friends are looking for a new Chevrolet I am going to recommend they talk to Larry first.

medic2217

15 de may. de 2012

Sales staff was attentive to what we wanted in our new Tahoe and worked hard to locate a vehicle that met our specifications - which included installation of an electronic trailer brake controller prior to delivering the vehicle. At the same time,there was no high pressure to buy which made for a relaxing business environment.

evildeadd77

14 de may. de 2012

very good servece, and very friendly....me and my wife looked at many different dealerships. but this was the only one that would truly help us out and give us real service and friendly service. thanks again and i will deffinetly come back again.

jhamilton34

29 de abr. de 2012

This was my 4th purchase from Colonial Chevy. I have always been treated with exceptional by the staff. I will continue to use Colonial and would recommend them over any other dealership.

danilynn

27 de abr. de 2012

They are amazing from the minute i walked in the door to minute i left in my new pretty malibu!!! Special thanks to Cody who was doing every thing in his power to get me my new car. Your in excellent hands there!!!

dcraig

23 de abr. de 2012

We recently purchased (2) 2012 Chevrolet Colorados and (2) 2012 Chevrolet Colorado Cub Cabs. Our sales rep, John Bell not only gave the best price but he was the most responsive sales person I have have ever dealt with. He immediately responded to all questions and concerns. I would highly recommend Colonial Chevrolet.

docblu

22 de abr. de 2012

I was greeted immediately during my scheduled appointment by my sales advisor (Amanda Porter); she was very friendly, professional, and confident. I felt comfortable and unpressured as we spoke of the vehicle I had in mind. After a brief walk-through the new car lot; we were in a vehicle for a test drive and subsequently leading to my purchase. I am very pleased with Colonial Chevrolet and would recommend them to my friends and family. BTW, I was recommended by a friend!! I plan to return to Colonial Chevrolet for future purchases. Wayne B.

jwtietjen

22 de abr. de 2012

We had a great experience at Colonial Chevrolet. Ken Anderson was very helpful and knowlegdable with all aspects of the experience. When we picked up the vehicle, he explained all the features, and we are sure if we have any questions, we can call him.

alrejim

16 de abr. de 2012

Raynald is an excellent and knowledgeable sales person with a personal touch for the individual that is purchasing a new vehicle. I highly recommend him and Rick Hendricks Colonial Chevrolet for superb service that I have recieced.

tdowdy11

7 de abr. de 2012

Roman was by far the most knowledgeable and friendly sales representative I have ever had the privilege of working with. I do not mean this in terms of car sales, but any type of sales. He was very friendly and made sure my wife and I had everything we needed and knew everything about the car. When he was giving us information about the cars we were looking at, he did not study the sticker to tell us what was on the car, he knew immediately what type of package each car contained and explained to us what we needed and did not try to sell us more than we needed.

JOSEPH HENRY

5 de abr. de 2012

I AM TOTALLY IMPRESSED WITH ALL FACETS OF THE COLONIAL TEAM,EVERYONE SEEMS TO TAKE SPECIAL CARE IN INSURING YOU ARE COMPLETELY SATISFIED,STARTING WITH MR.RAYNALD DAVID HE IS A EXCELLENT SALESPERSON,AND ALTHOUGH HE SEEMED TO BE VERY BUSY,HE ONLY TOOK A VERY SHORT TIME TO ANSWER QUESTIONS FROM OTHERS AND HE CONTINUED TO TO MAKE MY EXPERIENCE EXCEPTIONAL FROM EXPLANING THE DIFFERENCES IN THE VEHICLES I WAS THINKING OF PURCHASING TO FILLING OUT THE SALES PAPERWORK (IMPALA ,MALIBU,EQUINOX)I WOULND'T HESISTATE TO CALL ON HIM FOR ANY FUTURE PURCHASES,THE FLOOR ROOM MANAGER MADE SURE TO ASK ME IF THEIR WERE ANY QUESTIONS I NEEDED ANSWERED OR ANY PARTS OF THE PAPERWORK I DIDN'T UNDERSTAND, THE VICE PRESIDENT CALLED ME PERSONALLY AND OFFERED MORE INCENTIVESTHAT LEFT THE OTHER DEALER COMPLETELY OUT OF THE PICTURE.THIS IS THE THIRD AUTO I HAVE PURCHASED WITH COLONIAL AND CAN TRULY SAYTHAT THE SERVICE HAS IMPROVED WHICH EACH EXPERIENCE,OUTSTANDING AND PROFESSIONAL EACH TIME. SINCERELY, JOSEPH H. ARNOLD.

kgr0003

5 de abr. de 2012

Kenny was awesome he was very friendly and knowledgeable about the car we wanted. My husband and I bought a chevy equinox, Kenny was just a great sales person to deal with. He made our first car buying experience just so much more wonderful. I would recommend him to anyone.

jkthsn

31 de mar. de 2012

Colonial Chevrolet and Cadillac have been my dealership for about 8 years. By far, they are the best overall dealership I have ever dealt with. From sale to financing to service, I was always completely satisfied with the final result. Way to go GM, none of the others come close, not BMW, not Infinity or others that I experienced.

SheliaR

18 de mar. de 2012

We shopped several Chevy dealerships in the HR area and just wasn't overwhelmed by the customer service. Until we got to Colonial. We initiated our sale through their Internet Sales division and even though we weren't face to face for the majority of our deal, their entire team surpassed my expectations. Everything they promised they followed through with! We scheduled a day to come in and buy our 2012 Avalanche and were delighted to walk up and see it waiting for us in front of the dealership, prepped and ready to be ours! Mickey made everything so easy up front and Don, our salesman completed the paperwork expediently and professionally. I just can't say enough good things about this entire group. They may not offer "free car washes" or "manicures" but they do offer integrity and that, by far, is more important than the so called "freebies" that the other dealerships offer that inevitably show up on your bottom line anyhow. I highly recommend the entire Colonial Chevrolet team!

mkastner

6 de mar. de 2012

Excellent Salesperson, I would highly recommend him to anyone, very courteous, informative,He informed me of things that I forgot ask, He knew what I was looking for and went right to the Truck I requested. I feel that he went out of his way to make a deal with me, and I feel confident that I got a fair honest Deal. Hats off to Hendricks Dealership, to have employees as capable as Steve Meade.

GrannyWms

1 de mar. de 2012

Kenny was very helpful,freindly yet professional thru my whole experience. I was very pleased w/his knowledge of the truck and look forward to driving it for many miles and years to come!

curtismatthews

25 de feb. de 2012

Had a great experience at Colonial Chevrolet. Preston Powers was my sales guy and he was just absolutely amazing to work with. Preston and all the guys at Colonial work hard to find the truck i wanted. The truck with all the options i wanted wasnt on their lot and they searched everywhere and found the exact truck i was looking for. These guys are pure professionals. I cant wait for my fiance to need to a new vehicle so we can go back to them. Thank you all again for such a great experience and such a amazing and wonderful truck.Sincerely Curtis J. Matthews

mjohnson151

22 de feb. de 2012

First off, me and my wife were shopping on line for a 2011 Chevy Traverse.A sales rep. told me during our phone conversation that if I came in that night to look at this vehicle that he would sale this car for this certain price. Guess what, got interested in it and showed up, Sale manager would not sale for that price and stated he did not authorized that sales rep. to give me those figures and that he just said that to get you in here.. ok, so they got me on this one and switched me to a different salesman..Second...Sales Rep. number two Steve Meade.Steve had turned us onto another Traverse a 2009 with less miles and supposedly had all the options that we were looking for. I ask Steve during our conversation there at the dealer about the option, did it have onstar? he said yes, did it have bluetooth capability? he said yes, did it have xm radio? he said yes.. so in the end, the price of the car was ok, they could have been better on the figures, but hey, me and my wife decided to buy it. We left the dealership late that night, so the next day i spent an hour and a half trying to pair my wifes phone with the bluetooth that Steve said came with this vehicle. To make this short and sweet, the phone would not pair, spoke with Steve on the phone and during a visit to the dealer, and basically told me that this car we brought is NOT equipped with bluetooth and that he never said that it had it and tried to make me out to be a lier. Even the sales manager did not want to hear it and just brushed it off. So in the end we brought a car that is not Equipped with what the salesman (Steve) said it had, and they don't care to get this matter resolved. I could go on, but I have a car payment now for something we don't have.Just wanted to touch bases on a couple things. Its been a frustrating and disturbing buying experience.. With the economy the way it is, everyone wants what they paid for, especially when you pay over 21,000 dollar for a vehicle.Its got me thinking maybe I should have brought a FORD..

JennDaily

21 de feb. de 2012

Larry helped me get my 45th Anniversary Special Edition Camaro. He was very knowledgeable and extremely helpful. There was no pressure to buy and they got me great financing. I will never buy a car any where else. Great job Larry - and thanks. I LOVE my new Camaro.

LJPorter

8 de feb. de 2012

Our last car was bought at Colonial Chevrolet with Brenda's help and I trusted her opinion and knowledge and got exactly what I wanted.

tsarach

4 de feb. de 2012

Worked with John Bell on the purchase of a new Tahoe. I've done business with John for many years and was thrilled to hear he was back on the Southside! As always John was great to work with and is always a true professional. Colonial is lucky to have an experience professional with loyalty like John's.

crossroadsrn

31 de ene. de 2012

very pleased with experience, Preston was very helpful and considerate. I enjoyed my experience of buying a new car. I had reviewed other cars and knew what I wanted when I went which made the experience easier.

djm033

28 de ene. de 2012

Preston did what he and agreed to over the phone saving me a large amount of time at the dealership. I knew what I wanted and onlg had to get the right deal in place.

Robby357

11 de ene. de 2012

Mr. anderson was very helpful and made me feel at ease with his great professionalism. I felt no pressure and he help make buying my 2011 Impala a great experience. I would recommend all my friends that are looking for a new or used vehicle to start at Colonial Chevrolet. I am completely satisfied and Happy. Thank you!

Bgumbs

31 de dic. de 2011

I was satisfied with everything other than the fact that I was under the impression the car was brand new. We found in the midst of signing papers that it had 7000 miles on it

astar02

28 de dic. de 2011

After spending over a month looking for a new car, I narrowed it down to a Chevrolet Cruze. I ended up going to Colonial last based on it's location from where I live. I wish I would have gone there first. They had the exact car the met my needs. Roman was a great salesman- very knowledgeable about the vehicle and was not pushy at all. The price I paid for the car was amiable, and better than any other dealership was offering. When I am in the market to buy another vehicle, I will go there first.AJ

matejag5

16 de dic. de 2011

It was time for a new Suburban and I came to Colonial because of my past dealings with there service department. I know that sounds a little funny but thanks for all the help with my 2 older Chevy's! This was my first purchase of a vehicle from this dealership and I was very pleased with the whole experience. I knew what I wanted and found through the Colonial website that they had it. I made a call worked out some of the details on the phone and the next day I drove down sealed the deal and drove home with my new SUV. Quick and painless 2 things I never thought buying a new car could be.Thanks Itas it was a pleasure!John

Kimmie77

14 de dic. de 2011

Colonial Rocks!!!! I'll be seeing you in the future!! Thank you!!! Everyone was very helpful! From the sales to the service! Great experience all together.

illustreouzone

29 de nov. de 2011

Upon entering Colonial Cheverolet Kenny Anderson and Adam Shoshan managed to work out a fantastic deal on our new 2012 Chevy Cruze and if it wasn't for the initiative they took and them going out of their way to make me the customer happy i would have probably went somewhere else. That being said Im GLAD I DID NOT the professionalism and pride in their work not only showed it was exemplary THANK YOU . My wife and I are not only extremely happy with our new purchase, we are excited to have a dedicated service team and are looking towards working with Kenny or Adam with any new purchases. I would DEFINETLY RECOMEND COLONIAL CHEVEROLET BUT MORE IMPORTANTLY I WOULD RECOMEND Kenny Anderson and Adam Shoshan as the right guy for you too.

tball750

16 de nov. de 2011

The folks at collision repair shop were great. When i got my car back they did more than they had to. I would highly recommend them to anyone that needs repair done on their vehicle.

Bucket146

12 de nov. de 2011

I took a long time to decide where I was going to buy a 2011 Suburban, looking at remaining inventory, proximity to my house and how the Dealership treated me. I made an initial internet inquiry and got a few phone calls, then visited the dealership. I made several trips and one of the above people always kept in touch with me, but without a lot of pressure. I think I got a very fair price and didn't have to go back and forth with management to get it. The car looks great and I don't feel like I was put through the wringer. Highly recommended.

speedlimit96

8 de nov. de 2011

The dealer, Mr. Kenny Anderson was a very professional and friendly. He let me tell him what i wanted instead of trying to push me into a car i didnt want and when we were going over the figures and i was going back and forth he didnt try to pressure me he let me decide without any extra pressure. I would gladly recommend him and go back to him for another vehicle in the future.

weartman

30 de oct. de 2011

Fast and good experience - no hassleing and dealer did not play "dealer games" like talking to manager for 45 minutes, or playing trade in games like the Priority dealership did. Very happy with deal

vaitguy

17 de oct. de 2011

My family has been purchasing vehicles from Colonial Chevrolet since I was a kid. It was finally my turn to buy my own vehicle. I had a great experience. Preston was very helpful. It was a very hassle-free experience and I was in my new Chevy Cruze in no time.

ggrove33

17 de oct. de 2011

My wife and I purchased a 2011 Suburban on 10/11/11 from Colonial Chevrolet. Don Smith was our salesman and I cannot speak highly enough about the experience. We traded in a 2004 Suburban. Usually the trade in process is the worst part of the deal as most places low ball you so badly. They made a fair and reasonable offer for the trade and had the lowest price, in a 250 mile radius, on the vehicle we wanted. They just earned a customer for life!

ang06ie

12 de oct. de 2011

I had problems within 24 hours of getting the vehicle. The vehicle has so far been to the shop 3 times and it has just been 5 days of purchase.

joeyd3908

29 de sep. de 2011

Preston sold me a vehicle 8 years ago and I ask strickly for him when I purchased again. He does what you ask and gets back to you promtly and in my case stay over the time to get a price to me with my phone and online questions.

tedrose

14 de sep. de 2011

This is my 2nd lease with Colonial and was very pleased both times.The sales staff was extremely helpful and friendly.My wife and I had a budget and they did everything to help us stick to it.Thanks to Amanda and Mickey for a great experience.

rach2214

11 de sep. de 2011

great deal and experience! thank you for everything we couldnt have had better service. our salesman was very helpful and really did his best to get us the best car that we could afford for the best price. We got a 2012 curze eco! And we love it : )

jcvalentinesr

9 de sep. de 2011

Great experience! My neighbor recommended this Dealership, and I am glad I took his advice. The staff was very professional and actually took the time to listen to exactly what I was looking for in a new vehicle. I choose the 2011 Silverado LTZ. I was looking for all the bells, buttons, and whistles and they helped me find it. Steve Meade was a very well informed salesman. Although I had planned to leave the lot with the exact vehicle he showcased, he took the time to enlighten me on a few more features about the vehicle that I didn't even know about. That was a very welcomed gesture. Uncommon in this area. Some Dealers just want to shotgun you with a lot of "flowery" info, take your money, and then rush you out the door as they wait to pounce on the next victim. Not at Colonial!!! These guys actually made shopping for a new car (in these type of economy) enjoyable once again. If the time comes for me to trade in the vehicle I just purchased, I will most assuredly select Colonial once again.

joshdevore

20 de ago. de 2011

Preston Powers was very helpful and friendly. He helped us to get a nice camaro that was in our price range. We are very happy with our new car and the way we were treated at th dealership.

wmonay

17 de ago. de 2011

As a customer, I had been coming to this dealership since 1993 and I have always had great customer service. So since my husband and I were looking to get something better on gas we came back to this dealership. We had a wonderful experience. And because I was a previous customer before we both received alot of wonderful perks. We look forward to doing more business with Raynard David and Colonial Chevorlet in the future. Sincerely,Mr. and Mrs. John W. Thomas Jr.

fishwhistler

14 de jul. de 2011

I've bought several cars in the past 20 years, but I have never experienced a dealership that exhibits true customer service like Colonial Chevrolet. As a result, I just recently bought my second vehicle from them. Vitas Grayer is highly recommended as the person you deal with to buy your vehicle. He is the example of a professional looking out for you. Cody McNabb is my service advisor and I strongly recommend him as well. He is knowledgeable and attentive to what needs to be done to keep the vehicle in tip top shape. The service team is led by Rick Holler who also exhibits that customer first mentality. I will always bring my vehicle to Colonial Chevrolet for service as a result. I am a satisfied repeat customer.

carnaud

8 de jul. de 2011

They had the exact model, color, and options that I was looking for. The salesman was friendly and knowledgeable. They handled final prep for delivery in a timely fashion and answered all of my questions to my satisfaction. I would highly recommend this dealer.

dleek

6 de jul. de 2011

Went in looking for new Chevy Equinox. Was greeted by Mr. Crismar who had a no pressure approach. He listened to what we wanted and why we were out looking for vehicles. He was exceptionally knowlegable and professional. One of the best car buying experiences we have had.

TJ Stewart

3 de jul. de 2011

I am extremely pleased with purchasing my new Camaro at Colonial. Kenny was very friendly and helpful. He made the entire experience quick and easy. His VP Michael Blais was also great to work with. I had a trade-in with negative equity, so going in I knew that my situation was a bit difficult, but they were up for the challenge. Fortunately, we were able to come to a deal! When I'm ready for an upgrade I will definitely return to Colonial. I highly recommend Colonial to anyone interested in purchasing a vehicle.

rgreenwo

27 de jun. de 2011

Mr. Powers true professional, very knowledgeble and understanding of what I wanted.Paint protection looks great, but still have an issue with a scape on inside of driver's door handle that the protection was not able to cover.Have in the past and will in the future deal with your dealership and recommend to family and friends.

rbmorton

22 de jun. de 2011

This is the 7th vehicle my family has purchased from Colonial Chevrolet. We have been doing bossiness with this dealership for over 20 years. The biggest reason we continue to return is because of our Service Writer Peggy Erwin. She has always taken care of us and continues to treat us like family. As long as she is there we will be! The staff is professional and always courteous and does a great job. Thank you Don for all your help!Ron Morton

Dmbsept2000

16 de jun. de 2011

Thank You for taking the time and making this purchase as smooth as possible. the whole process was easy and it didn't take all day to purchase a vehicle . I am now enjoying my new Chevy Cruze. My god bless you and Colonial Chevrolet .Sincerely The Banks family

Donna Widger

2 de jun. de 2011

This is my 2nd car that I have bought at this dealership. Elbert has always done a great job for me. We have moved to Penna. and came back to Virginia Beach to buy a car for our Grandaughter. He even watched our 2 dogs while we went and got something to eat. That is going the extra mile. Thanks for the great job!

wesdev

23 de may. de 2011

Best buying experience I ever had with a car car salesman and car dealership. No pressure or arm twisting. I went in knowing what I wanted. Talked to Angela as the internet contact. When I arrived I met Tom Jones. Very friendly and not at all the typical car salesman (this meant as a compliment). They had the car I wanted located and I was able to pick it up 2 days later. In and out in 2 hours. Would highly recommend Colonial to any one. Ask for Tom, he is great. It also pays to research ahead of shopping.

gdstinson

10 de may. de 2011

I called Mickey Yerigan to get a quote on a 2011 Suburban LTZ 4x4. Mickey was in sales meetings and ask Preston to contact me which Preston did. I told Preston exactly what color exterior and interior along with what packages I wanted. The vehicle was located in the Washington D.C. area. Colonial Chevrolets price was $1900.00 dollars less than other local dealers best price.The dealership that had this vehicle failed to tell Mickey and Preston that the vehicle had 3000 miles on it. When colonial realized this they informed me they had located another vehicle with only a couple miles on it and for the same price, as we had already signed the agreement on the original Suburban Mickey assured us the price would be the same. When we arrived to pick up our new vehicle we had to sign papers with the correct VIN. It was at this time that Colonial Gave us $500.00 for our inconvenience. The inconveniece was minimal as the vehicle arrived as originally promised.The only inconvenience was that we had to provide our bank and insurance company with the corrected VIN and sign a new sales contract at the dealership.This was when we met with James to sign the new contract he had us in and out of the finance office rather quickly. Great deal, great price, outstanding honest people to deal with!

gpitt

2 de may. de 2011

Salesman Steve Meade was very helpful in locating a car for me. He negotiated the deal professionally and without pressure. The price was right. All other employees were friendly and helpful. I will recommend Colonial to my friends. Steve followed up later to ask if we had any concerns or questions. We are pleased with the car and the dealership.

Tcoop23

23 de abr. de 2011

I actually came to the dealership looking to price a certified used chevy Malibu. To make a long story short, my fiance and I ended up purchasing a brand new 2011 Malibu. Ms. Amanda Porter did a wonderful job, helping us find exactly what we wanted inside of the price range we wanted. My overall experience there was great. I can say everything turned out better than expected and I'm satisfied with everything.

FRJR

29 de dic. de 2010

I have purchased three vehicles from Colonial Chevrolet, one car and two trucks - one new & one used. I was able to find the exact vehicle I wanted, the price was fair. The service team is top notch and have forged a good friendship with some of the team. I have found them to be helpful and friendly - it is obvious they are passionate about their product.