Rhonda Von Der Ahe

25 de ago. de 2021

I highly recommend Prescott Valley Kia. I had a clogged catalytic converter on a used Kia I had only purchased 8 months age, it was causing my car to lose power. This was found when I brought my car in for a recall at a different Kia dealership that was closer to my home. The other dealership's quote seemed outrageously high, and since I needed to be in Prescott for a few other errands, I called Prescott Kia, and spoke to Lucas. Lucas was so helpful, his quote was over 1000 less, and more in the ballpark of what seemed reasonable and affordable. I was nervous, because this was still alot of money, but Lucas was so friendly and obviously skilled and he put my mind at ease about what needed to be done. While my car was being worked on I was given a ride back to my hotel by Gregory who was wonderful and even gave me an excellent suggestion on where to have lunch. Lucas called me shortly after I was dropped off and confirmed the work my car needed and the cost was correct to what we already discussed. He told me it would take 4 hours, but it took a little less. He called to let me know the shuttle would pick me up, and that the driver was Laura. Like Lucas and Gregory, Laura was also excellent, super friendly, and a joy to meet. I got my car back, paid what I was quoted, and they had even finished some recall work that the other dealership missed. My car drives so much better now, no more fear when I need to get up to speed to get on the freeway. I couldn't be more pleased with Kia of Prescott Valley. Although they are 125 miles from my home and there are closer places to fix my car, I will be using them from now on, because I trust Lucas and I trust the team at Kia Prescott Valley. Very satisfied customer, thank you Lucas, Gregory and Laura.Oh and I should also mention the giant comfortable waiting area, and the cashier was nice too. Such a great dealership.

Lou Ann Jarvis

31 de jul. de 2021

Excellent service and even a car wash. Oil change a little pricey though. But great place to buy a car. I bought 2 here and both times hassle free

Pepper Moon

5 de ago. de 2021

The best experience I've ever had buying a new vehicle. I went in and test drove the vehicle I wanted and the rest was handled over the phone until it came to signing the papers. No being stuck at the dealership for hours and hours! There was no pressure when I left without purchasing after my test drive, the following day I called the sales person back and told him to go ahead and get the paperwork ready, the following day I signed and drove away in my new vehicle. I highly recommend this dealership if you are looking for a vehicle they carry.

Kevin Feimer

31 de ago. de 2021

We are from out of town and I was dropping kid off for college and the climate control stopped working. Service Advisor Lucas Holmes was great to work with. He took the car right in and was able to get it diagnosed and fixed quickly. It is great to know that if my son has any problems he can turn to Prescott Valley Kia.

byDreamerr

12 de sep. de 2021

Bought a used vehicle from them and had a exhaust manifold leak that was a Crack in the manifold. They don't want to take care of their mistakes and wanted to address my "concerns" and end up having me pay for the repair. They failed to do their due diligence and do a inspection on vehicle stating they have a technician that specializes in the manufacturer of my vehicle but yet somehow "missed" it on inspection. Having transmission issues etc they still want to "address" my concerns and have me leave it for a few days. They are terrible with vehicle inspections and or taking care of customers. Granted it's a used vehicle so minor issues are expected but not like mine. I highly do not recommend anyone purchase new or used vehicles. The managers do not care about anything but their cut for a sale. Go to any other dealership for new or used vehicles. STAY AWAY FROM KIA! Terrible customer service and workmanship .