Patrick Finney

24 de ago. de 2021

Unsatisfactory. Established an online appointment a month in advance for a windshield washer reservoir that would not hold liquid. Entered the request of “replace windshield washer reservoir, current reservoir integrity is compromised and does not hold fluid.” On day of service, Piazza Mazda called me to tell me the reservoir needed to be replaced and they did NOT have the part on hand. I am not sure how an organization can stay in business if they do not either a) contact the customer in advance to ensure they understand the problem and order the parts potentially needed or b) ensure the parts they need are on-hand or c) read what the customer has written and determine it is so clear there is little doubt as to the assessed condition of the vehicle. It would seem Piazza thinks that local citizens have plenty of free time and can submit their car to the shop any number of days required. A medical doctor doesn’t confirm you are sick and then ask you to come back to be assessed for the medicine.

Kiara Palmatier

25 de sep. de 2021

Bill and Tyler on the service side did an amazing job today! They definitely made me feel comfortable and explained everything! I will continue using the service center here for my mazda due to this great first experience!

Basic Boost

25 de sep. de 2021

Very unsatisfied with the service team & Jason in particular. They used to be decent until my last visit. Not sure if Jason had a bad day at my visit, he was very uncomfortable & unprofessional at the time of my visit. I was ready to get my car serviced there until Jason lost his professionalism & didn’t even do what he was supposed to do! Very sad to see them losing customers especially when they don’t even do simple check in or acknowledge the issues with the car. He would rather challenge you & see the customer go than gaining more customers. Service SUCKS!

Susan Hearon

25 de jun. de 2021

Until my last visit I would have rated service 5 star. 1. I had to Call 3 times to schedule an appointment On the initial call I left a return call number but received no call back 2. I needed an oil change and a 15k mile check. It took a week to get an appointment. Surprising as the place was empty when I showed up for my 1:00 appt 3. This was my first time at the remodeled center. I was not sure what I was supposed to do. A rep was speaking with another employee and made no attempt help direct me 4. I told the service rep that on 2 occasions my car Locked with the keys inside and had to call AAA. His response ‘that happens’ and my no attempt to offer any suggestion or help. After I expressed concern he asked if I changed the battery in the key fob. I didn’t he said nothing When i was checking out I asked him to change the battery which he did. I have used piazza service for years and up to this time they were courteous and helpful. The first issues noted I could easily overlook. The Last one is inexcusable. I have a three old granddaughter would could be locked in a car

Georgie Simmons

18 de sep. de 2021

This used to be the best mazda dealership for service fast in and out. Now you can't even get anyone on the phone what the heck other thing that is annoying they won't do a tire rotation every oil change like the other mazda locations due. Tire rotations can save your tires so not a fan of this