Matthew Felder

28 de sep. de 2016

My wife and I just purchased our 4th vehicle from Paul Moak Honda. Charlie was very knowledgeable about the Pilot we purchased and Butch worked closely with me to make a deal my wife and I were happy with. We looked at other vehicles at the surrounding Honda dealers in the area who did not negotiate well but in the end Butch came to the plate and earned our business yet again. David and Kathleen also pitched in and made it a great experience. We will continue to return to the team at Paul Moak for our future needs, thanks to everyone!

Virginia

24 de sep. de 2016

I was nervous as I entered the dealership, however after being greeted by Butch, Sales Manager and speaking extensively to Martel, Sales Consultant, I felt at ease. Martel has extensive knowledge and explained every, single feature of the Honda Civic I purchased, without hesitation. There was no pressure to buy. I recommend this dealership to anyone looking for a vehicle.

Tracyy

24 de sep. de 2016

Today, Saturday, 9-24-2016, Mr. Jarvis O. Smith, made us feel great about our decision to stay at Paul Moak (our first stop) to buy a very used car. He did not eye other customers, nor did he make us feel bad for buying the cheapest car on the lot. That car w as for my child. My next purchase will be for ME! Her next car will be from Paul Moak as well. Thank you for a great experience. I appreciate you being open on Saturday.

Jmclelland

17 de sep. de 2016

Great staff at Paul Moak Honda!!! They were very helpful and made my car buying experience a great one!!! Thanks Butch and Jarvis!! We live our new Honda Accord!!

chellebelle

16 de sep. de 2016

I needed to sell my 2014 Honda Accord and I had been to several places. Paul Moak was by far the friendliest and the easiest to deal with. Butch Bandy was incredible and made the sell so easy. He was organized and made the transaction so simple. I highly recommend Paul Moak Honda! I will definitely buy my next Honda from here. Thanks again Butch!!!!

JMB

16 de sep. de 2016

My husband and I were car shopping without the intent to purchase the same day. When we arrived at the lot, we were greeted by Mr. Alex Lewis. He was very friendly and helpful. He offered to let us test drive the CRV we had been eyeing. It was a pleasant experience overall and the SUV drove like a dream. We talked finances for a bit and then we met Mr. Butch Bandy and Mrs. Kathleen McNeil. We couldn't have asked for anyone nicer than these 3 people. No-one rushed us into a decision and they all helped us talk out our options. My husband and I were trading in our old car, and as life sometimes does, it threw us a curve ball. Throughout the whole experience, issues and all, everyone was extremely nice and accommodating. Mr. Butch Bandy was extremely understanding and worked with us to resolve our issue. We were never made to feel like we were an inconvenience or bother. We would definitely recommend Paul Moak Honda to anyone looking to purchase a car. It is a big life and financial decision and being treated with respect and kindness makes all the difference in the world. Exceptional Service, Great Price, Friendly Staff....We couldn't have asked for a better experience.

Susan F Brown

13 de sep. de 2016

I purchased a used CRV and am extreemly pleased. Had one little issue which was quickly addressed. I would use them again. These are friendly folks.

mamabear85

31 de ago. de 2016

Unsanitary, untimely, and rude employees my husband and I were waiting almost two hours and mechanic refused to communicate problems with vehicle. Entirely unsatisfied!!!!!!!!!! APALLED.

Gardening

26 de ago. de 2016

I bought a 2014 Honda Pilot. Mary Brown was professional, knowledgeable, and friendly. She did not push a SUV on us but helped us find a vehicle that fit our needs. We had a bad experience that morning by a salesman at Patty Beck who tried to push and bully us into buying their vehicle. Mary was a breath of fresh air.

Tiffany

10 de ago. de 2016

Butch and Jarvis were excellent. The service we received was top notch. I would definitely recommend this dealership to anyone. They both stayed well past closing hours to accommodate our needs, as did Kathleen. The overall all experience, as overwhelming and nerve-wrecking as it may be, was extremely positive.

Jason

22 de jul. de 2016

Alex was excellent, and I can't remember the other guys name. He was great also!! I will always purchase vehicles at this location!! This dealership is the best!

Dakota Ratley

7 de jul. de 2016

Alex and Butch answered all my questions and were very courteous! I enjoyed my experience, and would recommend this place to anyone! Thanks you guys!

CrawfordR

6 de jul. de 2016

I had not bought a new car in over 20 years, and I was apprehensive. But my experience here yesterday -- buying a 2016 Honda Accord -- was very pleasant, and the process went much more smoothly than I had imagined it might. The staff were friendly and accommodating. I recommend this dealership highly.

Tara8969

2 de jul. de 2016

This particular dealership is personal, enchanting, and inviting. I really was amazed how friendly everyone portrayed to be. I only wished they had cookies and juice available for the customers.

JoshH

30 de jun. de 2016

The team at Paul Moak was very friendly and accommodating. Purchased a certified used Honda from them and we're very pleased with the vehicle, so far. Stop in and ask for Martel or Butch if you're in the market for a new or used Honda.

hollye carroll

11 de jun. de 2016

2 1/2 years ago I purchased a used Toyota camry from Paul Moak Honda and loved it until a week ago when it was unfortunately totaled. Today I walked in on a low budget, expecting to find cars way out of my price range, but boy was I wrong! Thanks to Mr. Butch Bandy and Mr. Alex Lewis I walked away with a car I fell in love with for a fantastic deal! If you are thinking about car shopping in the future this is the place to start. You will get exceptional service, a great deal, and a great new or used car. Mr. Bandy made my purchase today easy and affordable while Mr. Lewis kept me laughing and stress free. You won't find better dealers anywhere else!

Tresmom

8 de jun. de 2016

I shopped around several Honda dealerships, and Paul Moak by far has excellent customer service, they gave me a great deal on my Honda, and they made me feel appreciated... Martel Braymer, was my salesman, and he was GREAT!!!

CRrunner

3 de jun. de 2016

Drove 3 hours to purchase a vehicle from Paul Moak. Would drive it again to purchase future vehicles! Great staff and service. Will work to get you what you need and want! Thanks again!

HondaFan

30 de may. de 2016

I bought a pre-owned Honda Pilot from Paul Moak Honda, and this is the second vehicle that I have bought from a dealership. The first was a Toyota that I had bought new about 9 years ago. Compared to my previous experience, I had a great time at Paul Moak Honda. All personnel were very professional and honest in this dealings. We had a brief discussion about the price of the vehicle, which was surprisingly non-stressful, and resulted in a price cut. The business manager helped me find a great rate for the loan, and was very respectful of my decisions. This was infinitely better than my previous experience at Toyota. Overall a great experience. I would strongly recommend this dealership.

HappyNmississippi

25 de may. de 2016

I would definitely refer my friends and family to Paul Moak. I Love my new Pilot, it is exactly what I hoped it would be. Alex Lewis is a great salesman, we had several good laughs. He was very motivated to sell me my car but not pushy or overwhelming. He knew his cars and helped me quickly discover most of the whistles and bells my new car was equipped with. My time was limited due to work and children, and unlike some dealers before, I did not feel like I was just sitting around waiting on one more thing.

MrszMitchell

19 de may. de 2016

my recent visit at Paul Moak to purchase my new 2016 HONDA ACCORD EX, was 100% satisfaction. The gentlemen that was our salesmen worked diligently to demonstrate as well as prove why you should purchase a vehicle fro Paul Moak in Jackson,Ms

Mary

18 de may. de 2016

Butch was our sales manager and Alex was our salesman. Both of them were very helpful and answered all of our questions. Both of them made our car purchase easy.

Bostonguy

16 de may. de 2016

Just bought a 2013 Accord working with Butch, the Sales Manager and Van Williams the salesperson. Very positive experience. Most important: They followed up on a little "ding" and made sure it got fixed. They could have "yessed" me and hoped I would forget. Highly recommend.

Ms Showroom Civic

12 de may. de 2016

I recently purchased a Honda Civic from the showroom floor. Not only was this my first time purchasing a Honda, but it was also my first time purchasing a new vehicle. I must admit that this was the best customer service experience I have ever had at a car dealership. The people were nice and pleasant. Brian Kimble was pleasant to talk to on the phone. He gave me a great internet price and told me what information I needed to bring with me to purchase a vehicle. Martel Braymer was extremely helpful and knowledgeable about the vehicles I inquired about. He explained all of the features, in detail, about the car during the test drive. Kathleen McNeil assisted me in getting the best options available, as well as applying all of the discounts that I was eligible for. They all stayed an hour past closing to make sure I was taken care of, and for that I will be forever grateful.

MsJane DOE

5 de may. de 2016

I am a single parent mother who's on a budget. Butch Bandy, went beyond measurement to make sure I was not only happy with my new Honda Accord '2016,but comfortable with the monthly payments. At first I was very skeptical about buying my Honda Accord and I most say I am glad i didn't allow my Fear to hold me back andI went on to follow my first mind.

mspcutie

3 de may. de 2016

The entire staff was incredibly helpful during my car buying process. Other dealers pressured me, and Martell and Butch told me to take my time and never rushed me into my decision. The process was so easy and I received a great price on my car. I will definitely recommend them to everyone I know and consider them when I'm ready to buy another vehicle.

Kk123

29 de abr. de 2016

I wanted the best price for the best vehicle. I believe I received that at Paul Moak. Personnel were courteous and helpful pointing me in the direction I needed to go.

darrell1

27 de abr. de 2016

the salesman was very helpful ,he knew the cars,he worked hard to gain our business because we have brought from another Honda dealer before he was much better

SusannL

23 de abr. de 2016

My visit to Paul Moak was exceptional satisfying! The staff was extremely friendly and helpful. My favorite was Butch. He was very attentive and really strived to help me find the perfect car. I absolutely love the black 2016 Honda Accord EX-L . I've gotten so mAny compliments on the car. I would definitely recommend anyone I know to buy their next car at Paul Moak!

Amanda Brannan

20 de abr. de 2016

This was our second Honda purchase. The first was from another dealership, I was happy with the car, and the staff was fine, however, the wonderful staff at Paul Moak exceeded my expectations. I will return Paul Moak for my next Honda purchase!

Music123

18 de abr. de 2016

Was very happy with experience. Have dealt with Charlie Waite for many years and have purchased/leased many cars! All the folks at Paul Moak are helpful and knowledgeable about their product.

hvaughans

17 de abr. de 2016

This is the second the second time i have come here to buy a car. They were very knowledgeable about the cars. I didn't feel rushed about choosing any car. The staff at the dealership were very friendly. After I chose the car I wanted, I didn't have to wait a long time to seal the deal.

mtutor

15 de abr. de 2016

Butch and Kathleen went above and beyond to find and finance the EXACT carI wanted for my budget. They delivered the car to us!

Ortiz2012

11 de abr. de 2016

Hello World,I want to share with you guys how excellent the team of Paul Moak Honda is. Last week something inside of me moved me to get a new car and at first I visited a competitor of Paul Moak and I wasn't really comfortable with the leadership team. So at that point I decide to try Paul Moak. Once I arrived an associate named Van greeted me as soon as I entered the door. We instantly got to moving and shortly after Butch (manager) came to greet me and that's when the magic began. Two days later I had a new 2016 Honda Accord Sport. The service was exceptional and Butch worked with me to get a comfortable deal that was fitting for he and I. I would like to thank the team at Paul Moak for their outstanding performance!Excellence at its best,

Love my Honda CR-V

9 de abr. de 2016

I am extremely pleased with the way my husband and I were treated today.. Alex Lewis was a very patient guy guy. I was a little undecided at first but he didn't try to push me into anything I might regret. He listened to what I had to say about my likes and dislikes and ended up putting me me into the perfect vehicle. A dark gray CR-V EX!!! I also want to say a BIG THANKS TO Butch Bandy for giving us the opportunity to work with Paul Moak and associates...

Wlaldred

4 de abr. de 2016

My wife and I stopped in to Paul Moak to buy a Honda Odyssey. We had an incredible buying experience. Martel was quick, honest, and very efficient. Butch helped coordinate a great day and buying experience for us!

Cedricm

2 de abr. de 2016

This dealership offers professional service during and after the sale of a vehicle. The salesman was not pushy and was knowledgeable about their vehicle. The dealership provides training on the features of the vehicle. This was my second purchase from the dealership within a 2 year time frame.

Passion

1 de abr. de 2016

Butch was very helpful in my experience as a first-time car buyer! He made my experience very pleasant and I love my car!!! I would most definitely recommend Butch to my friends and family.

Lisa

31 de mar. de 2016

I never thought I would say that I enjoyed buying a car, but I had a great experience at Paul Moak. Butch and Andre are both excellent to work with. They were very nice and professional. Thanks to both for making purchasing my Honda Pilot a true pleasure. I will be going back to Paul Moak for my future car-buying needs.

jodyjudy

31 de mar. de 2016

Am well pleased with the CR-V. The staff was very helpful but low key. If there had been high pressure we would have walked out.

Happy Customer

30 de mar. de 2016

This is the second vehicle that I have purchased from Paul Moak Honda. The sales people have been courteous, professional, and friendly. They never tried to hassel or pressure me. After purchasing the car they took considerable time making sure I understood everything about the car. I dealt directly with Martel Braymer and Butch Vandi. It was a pleasure to work with both of them and I would go to Paul Moak and ask for them again if I were buying another car tomorrow. I have also had excellent service from the Paul Moak service department. Samantha Creel has been a courteous and helpful service representative. Communication has been clear. They have always done what they said they would do for the price quoted and the workmanship has been reliable. Because of my experience with them I trust them when they tell me I need something.

Tacoma15

30 de mar. de 2016

Awesome Dealership and Staff ! Especially Butch Bandy who went above and beyond the call of duty to ensure we had the vehicle in time . Thanks Butch !

Bill

28 de mar. de 2016

Paul Moak did everything they needed to to gain my business. Very up front from start to finish. A great experience in every way. It was an afterthought that we stopped at Paul Moak Honda.

bmorton

28 de mar. de 2016

Wonderful experience and great service! Andre Vinning and Kathleen McNeil were great to work with! I am very pleased with the service I received and the CRV I purchased.

Chememsu

19 de mar. de 2016

Not only is the entire staff friendly, but Charlie is the best car salesman to help me. I've bought 2 Hondas from him the last couple of years.

Kelsey

18 de mar. de 2016

Wonderful experience both times with Van and Andre. After shopping another dealership, I have purchased and will continue to do business with Paul Moak. Very knowledgeable, polite and honest. Thank you both and Kathleen for your excellent service. Would recommend to anyone in the market for a new car.

John H

2 de mar. de 2016

I purchased a Fit last week after going through USAA buying service and getting a TrueCar certificate; the deal being that USAA would finance at a lower rate if I bought it using TrueCar. Ultimately, I bought the car at the TrueCar price and financed at a lower APR through American Honda Finance!In contrast, one other dealer said they would honor a TrueCar certificate and then gave me a price quote almost $500 more than the TrueCar price. A third dealership does not participate in TrueCar, and the salesperson there did not seem interested in selling me a car.While waiting my turn to see the business manager I had an opportunity to get to know the salesman, Andre, with whom it was a pleasure to do business. While I was signing the papers my wife and Andre had a nice chat; she was equally impressed by this young man.The other individuals I got to know we're Butch and Kathleen. They, and others at the dealership were quite friendly and helpful.

Jcasiday83

22 de feb. de 2016

I made an hour and half drive to purchase my vehicle from Paul Moak Honda. I spoke with the sales manager, Butch, personally over the phone several times and he was exceptional with the help of finding and giving me the best deal on the vehicle I wanted to purchase. I also had the pleasure of purchasing the vehicle directly with Butch and Alex. Two fine gentleman willing to help and answer any and all questions! Also the want to include Kathleen for her friendly and helpful finance process. I recommend contacting Paul Moak Honda for your next automotive purchase! Thank you Paul Moak Honda for making my new purchase a pleasant experience!! Thank you directly to Butch, Alex, and Kathleen!!

bdampie

19 de feb. de 2016

Surpurb, simply marvelous service. Thank you Van for your service and personality it was great. I had a great experience with this dealership and everyone whom I encounter with. I recommend whoever read these reviews go to the dealership it is outstanding. Good luck with your experience because mine was superb.Betty

crouse99

13 de ene. de 2016

This is the fourth car we have bought from Paul Moak Honda. Every time has been a stress free buying experience. Keep up the good work.

M&M

12 de ene. de 2016

Customer service was acceptable thanks to Martel. You did your part and you deserve th 5 stars. Trade in value of vehicle could have been better. Finance could have been a better experience. ???? I had an exceptional credit score and the interaction seemed skeptical until proven. After that, I enjoyed a bottle of water and a friendlier dialogue. Please put some trust in your customers and work on making the deal better for your customers. Ultimately both parties will win if there is some give, instead of take. Follow up from Martel after the purchase makes for a better after sale. The pilot is a GREAT vehicle thus far. ??

Henry

8 de ene. de 2016

My salesman was very kind and patient. He was very professional and could relate to my needs. He went out of his way to satisfy me by allowing me to look at other vehicles to compare prices with an option of certain types of vehicles.

rliddell

1 de dic. de 2015

We bought a new Honda CRV from Paul Moak and, specifically, Martel Braymer with whom we dealt. Martel was very hands-on and responsive to our needs and desires during the purchasing process. He was courteous and honest, and made the experience a very positive one for us. Martel's knowledge of the vehicle was complete, and he took time to make sure we understood every facet of how the car works, which was important to us in getting used to some of the technology on the car. Martel followed up to make sure we were happy with our purchase. We would do business with him again.

Tpmcneil3

30 de nov. de 2015

Charlie and Kathleen were very helpful and friendly. Charlie was also very knowledgeable about the new features in the car. They made this experience excellent.

Ann Taylor

30 de nov. de 2015

Our salesman did a good job w/ sale of the car. After the sale, we went outside for him to show us how to use the radio, navigation and phone. The salesman didn't have any knowledge of how these systems work. I mean--he didn't have a clue. It was very disappointing as he had told my husband that he'd help us set up phone book and speed dial. I was able to figure out more about the phone book than he knew and but he never was able to change radio stations. At this point I started getting angry thinking that I would get no assistance. Then Charles went inside and brought another guy out AND HE COULDN"T DO IT EITHER. Finally they got Brian Kimble to help---and he knew exactly what I was doing. This incident ruined the whole experience. Then to compound this---when I got home I realized that both car clickers wouldn't open the trunk. This should have been checked out before I took the car out of the dealership. Went in the dealership two days later (November 27) and after several people tried, I was told that I needed to leave the car with them. BOTTOM LINE---- the experience after the sale ruined the whole experience. Instead of being excited about a new car, I felt frustrated and disappointed. Kathleen McNeel and Brian Kimble were GREAT. I hope this isn't the beginning of a nightmare.

jacksoncarbuyer

30 de nov. de 2015

Honest, and helpful service. Great selection of vehicles and great price! Also, the staff stayed late to help us with our purchase and gave us a great price on our trade in. Can't say enough good things about Paul Moak.

stanleygraham48

12 de nov. de 2015

My wife and I have bought our last four cars from Paul Moak Honda and have subsequently had all of the service for them done there. We have had nothing but good experiences from Charlie Waite in sales, who seems more like a neighbor than a salesman, to DiAnn, Samantha and Jim in service. They are all always friendly and professional; they not only know their jobs, they all know us by name now, greet us with a smile and make us feel welcomed.When we bring a car in for service it isn't always pristine, but when we pick it up the work has been done and it has been washed and vacuumed. Their culture of service is outstanding - I can't imagine going anywhere else. We trust Paul Moak Honda to do the right thing by us, whether we are buying a car or getting one serviced.

Mary

30 de oct. de 2015

Mr. Wallace was really friendly and willing to help me find what was best for you. He did a wonderful job in explaining to the difference in the type vehicles. I test drove the vehicle while he was explaining the different features in the vehicle. I loved everything about the vehicles. Everyone was really great. Thank You Mr. Wallace!

KKares

26 de oct. de 2015

Thank you Randy and Troy for making my challenge a triumph! Jeff, I appreciate your forward thinking, patience, and ability to communicate effectively. You're awesome- I walked away with a clear understanding! You've earned my trust while boosting my pride as a 23 year Honda customer. You guys are the best... Paul Moak Honda you guys are truly #GoodThingsJXN Feeling good about Paul Moak Honda,

H. Thomas Nichols

20 de oct. de 2015

My wife liked the car and we bought a new Honda Pilot. She received excellent service and Alex Lewis did a wonderful job of showing her how to operate her new car.

Mary CRV

20 de oct. de 2015

I was in a time crunch and they had everything ready so it was a quick and easy process. Most everything was done by email so when I came to the dealership it was just a matter of test driving the car, getting the features explained and signing the paperwork. Everyone was great to work with.

nova1972

3 de oct. de 2015

Not enough time or room to explain, although we have purchased new tires for car , ask Alex he can explain, We have purchased 3 new Hondas since 2010, this will be our last Honda and last dealings with Paul Moak Honda.

brichardson

26 de ago. de 2015

This purchase started out very good or of course I would have not continued. I purchased a 2011 Honda Pilot with 42,000 miles on it. After having for less than 2 weeks I started having problems with it. Not knowing anyone in the service department I called my salesman. He was very understanding on this first call. I did not hear back from him for a couple of days. When he finally did return my call it was like I was talking to a different person. Told me he didn't think it would cost me too much to correct my problem! I have had this vehicle at this point about a month. Two weeks of which I was having what I considered a serious problem & now I'm being told I have to pay to get it repaired! Also that he would be glad to pick the vehicle up & take me to rent a car while it was being fixed. Finally I did talk with someone else in service who was a little better but I left her a message with a question & to this date she has never returned my call. To sum it all up I was lied to, ( I was told the tires were about 6 months old. I had to have them replaced yesterday), treated in a very unprofessional manner & my vehicle is still not fixed. Fortunately I did purchase the Honda Care extended warranty so I am taking it to another dealership for service.

Appreciative Honda Customer

24 de ago. de 2015

I have always went to Patty Peck Honda since 2000 buying Honda cars. My daughter told me to try Paul Moak Honda in Jackson on Friday, August 24th. She didn't know that I knew their reputation from back in the 60's when my father bought the first car we had which was a Bonneville Pontiac. We got the best treatment and the deal on the car (2015 Honda Sport) and trade-in was unbelievable. Have never gotten a deal like that from Patty Peck. Am an avid Paul Moak customer from now on and will recommend. Thanks so much!

bob123

11 de ago. de 2015

Kathleen McNeil was the real reason for my purchase at Paul Moak. She was extremely helpful and professional. She is truly an asset to your company. I will recommend your product and service to everyone I know. Thank you. Bob Burford.

very happy customer

6 de ago. de 2015

The sales people at Paul Moak were extremely nice and very helpful with the purchasing of a new car! I couldn't have asked for a better experience. The customer service was great and they were always willing to answer any questions and provide us with anything we might need during the process. I am happy with the car and thankful for the help of the sales people at Paul Moak.

car gal

4 de ago. de 2015

Everyone was very helpful and informative! Buying a car can be a bit of a haggle sometimes and the people were honest. Got a great car! Thanks!

allengirl2012

4 de ago. de 2015

After recently visiting a dealership that was a total disappointment, it was nice to actually go to one that values honesty, friendliness, and professionalism. They seemed to really care about the consumer instead of just selling a car to make more money. I got the best car, at the best price. The saleaman, Andre, was very polite and helpful at all times. I will recommend them to everyone I know.

Diane 1966

3 de ago. de 2015

I enjoyed da warm welcome I got n da saleman was very professional . N he did wat he said he could do n dat was to put me in a car. Thanks Mr Lewis

RBC_Pastor

3 de ago. de 2015

Paul Moak was a pleasure to deal with. Alex, my salesman was friendly, professional, and didn't try to pressure me into anything during the sales process. I drove away in a great car, at a great price. I have bragged about the dealership and Alex to all of my friends and family and will continue to recommend them to everyone.

cybergranny

30 de jul. de 2015

I have always disliked the old fashioned process of buying a car, but Paul Moak Honda and Megan, the internet rep, changed that. I knew exactly what car I needed and what a fair price would be. I contacted the dealership via their website and Megan answered right back. She quoted a too hot to haggle price and then talked to the sales manager and got me a deal I could not refuse. I drove to the dealership, and met Clint Lee, who showed me all the new Honda features. I then signed the papers and bought the car in a total of 90 minutes! Clint even drove the new Honda home for me so I would not be late to drive my granddaughter home from camp.

TaraS.

30 de jul. de 2015

Martel was very attentive to all our needs in the buying process and after the car was ours. The Sales Manager and Finance Manager worked with us to get the deal we needed.

HoneyDip

14 de jul. de 2015

At Paul Moak Honda, the salesman and staff did everything in their power to make it happen. They are honest about everything and there is no pressure involved (professional). It is totally up to the customer to make the decision. The salesman kept me informed and I didn't spend a whole day at the dealership like some do. I really appreciate them and would definitely do business with them again in the future. At other dealerships, they say you can't do this or that is not going to work. And then Paul Moak made it happen! Thanks so much and I hope everyone finds out how wonderful this dealership really is!

scared buyer

30 de jun. de 2015

Just bought my 4th Honda from Paul Moak Honda. My experience with Paul Moak was top notch. I love my Civic. The Civic is a quality automobile and Paul Moak is a quality dealership. I like the fact that the service writers have been with Paul Moak for a very long time. I get to deal with the same people every time I go in for service. When my 15 year old CRV finally bit the dust they put me with the sales manager to help me with the numbers of trading or repairing. I even have my oil changed there. The price is right and service is Honda Certified. I trust these folks and that's a big deal for me.

BobHonda

27 de jun. de 2015

This is now my fourth Honda (2 leased; 2 purchases).Simply keep coming back because the associates atPaul Moak understand that while they are in the car business, they are also in the "people" business.Charlie Waite (recently) & Dick Kraft (in the past)both have been most professional in deliveringquality service.Kathleen McNeil, Diann Boykin & Samantha Creelhave also been most attentive.

shirley72

22 de jun. de 2015

Alex is a powerful sales person and very knowledgeable to the vehicles. He makes you believe that anything is possible at the dealership and that Paul Moak Honda will work out any deal. He is outgoing and friendly, takes his time and provides personal service to ensure that you are satisfied. I recommend him to all my friends.

Gmasnewride

19 de jun. de 2015

Friendly and knowledgeable sales and financial employees. The vehicle was sold at a great price! Very patient with numerous questions...first time buyer of a Honda.

Slowbuyer

18 de jun. de 2015

This is not the typical Jackson high pressure sales pitch dealership. I test drove several different Honda models before making my final decision. Clint spent hours with me test driving cars with absolutely none of the "make a sale today" pressure that most Jackson dealerships have. Two weeks after my first visit I purchased my Honda. Kathleen made the business side of the sale very easy. Brian was also very helpful finding other Honda's available in the region that I was interested in.

Rambo

2 de jun. de 2015

I went to Paul Moak Honda just thinking about a new car. After driving the CR-V and having a great salesman I drove away in my new ride. I was very happy with the way my salesman took care of me while I was trying to decide. He did not pressure me but just gave me little helpful hints. Thanks to everyone that helped me

rwrigh1

2 de jun. de 2015

Martel Braymer was my sales representative that assisted me with my purchase of a 2015 C/RV. Martel was couteous and helpful. I would look forward to working with him again. This is my third C/RV purchase from Paul Moak and I have always had a good experience.

Janet123

29 de may. de 2015

This is the sixth Honda I have purchased. I always go to Charlie Waite as my sales person. Charlie knows what I'm looking for and is always helpful. I had purchased an Accord in Oct./Nov. 2014. I've always driven an Accord but I wanted something different. I came in for my first oil change on my Accord and left driving a new Honda HR V. When I purchased my Accord, my husband was in good health. After purchasing the Accord , my husband had a knee replacement in Feb. 2015 and will have a hip replacement in Aug. or Sept., so, we needed a car that was easier to get in and out of. Charlie and I took the HR V for a test drive and I was very impressed with it. The easy of getting in and out, really liked the right turn signal camera, the luggage space and the easy of adapting the seats to different configurations, plus the comfort of the ride and the size. I've been driving it for almost three days and I love it. I've shown it to several friends and they really like the style and the inside of the HR V. I've always had good service from Paul Moak and I'm " tickled pink" to be driving the new model HR V. Charlie just showed the car to me because he thought it might be what I needed and he was so correct. Of course, I think Charlie Waite is an exceptional person and sales person. Samantha Creel is another person who has always been helpful too me when I've needed help with service.

littlebopeep

17 de may. de 2015

Charlie Waite, the sales assistant, was most helpful and courteous. He listened to what I had to say, answered my questions and offered advice when asked. He followed up with two telephone calls but was never pushy or condescending. The business manager, Kathleen McNeil, was also most helpful.

sidney

16 de may. de 2015

We feel that this dealership is trustworthy and straight forward in their dealings with their customers, Martel was exceptionally caring and wanted to meet our needs.

joey

16 de may. de 2015

I am a loyal Honda driver as this is the 5th one I have leased or purchased from 3 different dealerships. Paul Moak lived up to its reputation. I will shop there again for my automotive needs.

Honda

30 de abr. de 2015

I'm so excited to recommend Paul Moak to anyone looking for a Honda. I just purchased a Accord Sport and love it! Clint and Kathleen took very good care of me. Go visit them and have a great experience as I did!

OraC43

29 de abr. de 2015

Alex Lewis and Kathleen McNeil was very nice and took of us. Alex was a and a great talker, he talked to me and my husband the whole time we where there. He talk to us and gave us time to ask him some about the cars we look at question. He was very knowledgeable about the cars.

Kayla08

28 de abr. de 2015

The moment we got there mr Alex made car shopping fun. I was scared because this was my first big purchase but he took all the nervousness away and I'm enjoying my new car... Ms Kathleen was the sweetest as well!! THANKS AGAIN PAUL MOAK HONDA!

MissNewCarOwner

27 de abr. de 2015

I went in to look at the Honda Accord on a Saturday afternoon. I was promptly greeted by a very nice salesperson, Clint Lee. I test drove the vehicle that I was considering. The entire experience was very pleasant. I did not feel any pressure and felt that I got a great price on the car I purchased and was very pleased with the value that the dealership gave me on my trade in.Clint was so nice. He actually synched my phone for me and made sure that I knew how to operate the hands free system.

Hunter3113

21 de abr. de 2015

Professional, easy to deal with dealership. No hard sales, just a great experience with knowledgeable sales reps. Very considerate, polite, and kept the doors open after closing time for us. Great people to work with.

shortstop

14 de abr. de 2015

I was nervous and uptight about buying a car, but Alex helped me feel at ease. He was patient and answered every question I had ( and I had a LOT of questions). Kathleen took care of the financial process quickly and efficiently.

HALJAC

3 de abr. de 2015

My husband and I just stopped by to "look" at a car. Andre came out to assist us and told us all the great qualities that the car we were looking at had. He knew the vehicle backwards and forward. He was very patient with all the questions that we had about the car. He was one of the best salesmen that we have ever encountered. He was very courteous and professioanl. P.S. We LOVE the car :)

raceyharvey

30 de mar. de 2015

We got a 2015 CRV and it is the best car we've ever gotten. Clint Lee helped us find it and was very patient and kind to us. Kathleen McNeill was incredibly courteous and really helpful. They worked with us and found us the right car at the best price. We'll definitely be back as long as we live in Jackson.

gwhit

27 de mar. de 2015

I was a first time car buyer and nervous about the horror stories you hear when purchasing a car. I had a great experience with this dealership and felt as though the people I talked to were very helpful and friendly.

pd20

18 de mar. de 2015

Great experience. The salesman and the finance manager were great. We negotiated by phone, and the paperwork was ready when I arrived. The salesman gave me a very competitive price.

4girlsrock

12 de mar. de 2015

Drove two and a half hours in the rain to get to Paul Moak Honda. Arrived at 10 a.m. Waited for 3 1/2 hours before we received a price/payment quote. Clint Lee was valiant in trying to keep us entertained. I have an over 800 credit score and a hefty down payment, so I was the perfect candidate to buy a car. Seems the person setting up our account was getting her eyes checked. We wanted the car, but they did not trust that we could come back if we left, so they kept us there with reasons why it was taking so long. I'm sure this seldom happens to other purchasers, I was just the unlucky one. I was thoroughly tired and disgusted by the time the ordeal was over, but we did get a great deal on the Honda FIT. The next time I buy a car, I will know a little more about how the system works.

wk40

5 de mar. de 2015

Excellent experience. My salesman, Clint Lee, was knowledgeable and patient with the questions my daughter and I asked as we went through the purchase process for a new CRV. I think we arrived at a fair and equitable price.

sbrown1214

1 de mar. de 2015

Mr. Charley was an exceptional salesman. He carried out everything he promised from the first visit. I visited several dealers and talked with several salesmen before making my final decision. Mr. Charley rated first out of everyone I talked with. He was not pushy but respectful, understanding, knowledgeable of the vehicles and very kind. I could have bought my first 2015 Honda CRV EX from another dealership close to the same price, but because Mr. Charley was so kind, I chose Paul Moak. As for the vehicle, well, it speaks for itself. It is everything Honda claims it to be and exactly what my husband and I were looking for and we love it!!! P.S. I also want to give a shout out to Brian Kimble, J. D. Fairley, and Kathleen McNeil!!! They were great!!! Thanks guys, I am very pleased!!!

dallas425

18 de feb. de 2015

Everyone at the dealership was friendly and helpful. Overall a great experience. We love our new CRV touring and will recommend Paul Moak Honda highly.

Allan

18 de feb. de 2015

Shopped all around and Paul Moak had the convenience I wanted and JD was very helpful and got me some competitive pricing to make it an overall very good shopping experience.

Kelly

13 de feb. de 2015

Awesome sales man Alex Lewis..no pressure..wonderful experience. Made buying a car really easy..will deal with them again. Was treated like family. Went out of their way to make sure I was satisfied.

ls1234

6 de feb. de 2015

I am very happy with my Honda CR-V. The staff at Paul Moak were great! They helped me get familiar with all the options on the car. The purchasing process was smooth and uncomplicated. I definitely recommend this dealership!

Full Grown

2 de feb. de 2015

Pleased.Convenient.I am happy with my purchase. The staff was easy to work with. They answered my questions and made the process simple and enjoyable.

cj123456

29 de ene. de 2015

As always, Paul Moak is a seamless experience with professionalism and courtesy. Kathleen McNeil is honest and very easy to work with. This is my 2nd car to buy at this dealership and I will continue to go back. My daughter and son-in-law also bought a car at the same time. Same experience. From top to bottom, this dealership is a FIVE star!

Twill744

27 de ene. de 2015

This was the best experience I have ever had! I will NEVER go anywhere else for a car! Everyone was so helpful and eager to tell me about my new car and set up everything for me! Love my car! Thank you all

mbthum

26 de ene. de 2015

All of the staff at Paul Moak were a pleasure to work with - especially my salesperson, Mr. Charley Wallace. I would highly recommend this dealership to anyone in the market for a new vehicle.

Tina

22 de ene. de 2015

This was actually my second visit at Paul Moak Honda.I had recently decided that I wanted to trade in my vehicle for a new car.The staff there are very friendly and courteous.Everyone I came arcoss were very professional and I will admit that they go the extra mile tosatisfy their customers.I would definitely recommend this dealership to family & friends.Thanks to Alex Lewis for being a great salesman and it's always a pleasure working with you!!!!

Gita

13 de ene. de 2015

Very excellent experience at Paul Moak Honda, Charley Wallace was especially helpful in explaining the great features of the new CRV. I liked dealing with Megan on the phone. Kathleen was very efficient with the financial paperwork.

Hondaowner

12 de ene. de 2015

Overall experience was great. We got the car we wanted for a great price. Plus it came with an excellent warranty. we were very pleased with our experience with Paul Moak.

harvey.kimble

20 de oct. de 2014

We read a lot; and thought we had determined a fair price for the car. You agreed to sell the car for that price. This was our first new car purchase; and, having read a lot about shady dealership practices; we were a little worried. The deal went down exactly as agreed--not $1.00 in extra charges. It was quite pleasant and we were out in less than an hour. Charlie Wallace was our sales person; but is not listed below. He was great.

wrightwrightj

10 de oct. de 2014

This is the 5th Honda that Charlie Waite has helped me purchase. He has always made buying a new car a NICE experience. I did a test drive on 3 different models. Charlie listened to me and my husband talk and his advise helped us (me) to decide on another Accord. He was more interested in me being happy with my purchase than making a bigger sale. I appreciate his thoughtfulness for me being happy. Charlie is an excellent salesman and HE is number 1 in my book for how a car salesman should conduct business. By my rating system is a 5 star plus. The service department at Paul Moak has always been helpful and Samantha Creel is top in that department with customer service.

trsanders71

9 de oct. de 2014

I got a great lease payment option and could not pass it up!! It was far better than another dealership that I had just left on the same day.The customer service was excellent!!

deangates66

7 de oct. de 2014

Thanks to Kevin Quick and others at Paul Moak Honda I had a great buying experience. The price for the 2014 Honda Accord was exactly what my budget called for. Thanks Kevin!

cjdeloach

6 de oct. de 2014

Charlie and Kathleen were nothing less than AMAZING to work with! They found the exact Accord coupe I wanted, and I'm more than pleased with my FIRST car purchase ever! Thanks so much to Paul Moak Honda for all you have done to fulfill AND exceed my expectations! I'm so blessed!

kmbousquet

23 de sep. de 2014

I got the best offer on my trade at Paul Moak out of all of the Honda Dealerships in the Jackson area and Alex gave me the best deal for my lease on my new vehicle from the beginning. They really give you the best deal up front on a new vehicle. I would recommend this dealership and would return here in the future.

perkinsjw

23 de sep. de 2014

I will recommend Paul Moak Honda to anyone looking for a car. We had a very pleasant experience, got the car we wanted, and got a great deal. Thanks!

bbrewer2005

8 de ago. de 2014

Paul Moak Honda makes buying a vehicle a simple process. I have purchased several vehicles over the years and Paul Moak makes the difference. The staff from Sales, Finance, and Service take all of the guess work out of buying and maintenance. Before purchasing my first vehicle from Paul Moak, I picked a dealership based on the best advertised price. I now go straight to Paul Moak because I know I will get the best price without the hassel you get from some other dealerships.

mtraylor21

2 de ago. de 2014

In 35 years, I have never purchased a new car and have been hesitant to do so. But my job currently requires me to travel a lot, so I needed to make sure I had a reliable vehicle. My salesperson, Alex Lewis, was very patient with me and was willing to stay late to get the deal done. With his help and others, Paul Moak Honda ensured that my first "new-car-buying" experience was a pleasant one.

Butch Brooks

30 de jul. de 2014

Exceeded my expectations. DiAnn was super! Rectified all issues related to service light warnings on my Honda "plus" checked tire pressures, all fluid levels, changed out lug nuts (replaced the lug nut locks on all wheels - my home dealership had lost the key to the lug nut locks) and washed my car. It gets even better. My bill was $33.00 (the price of a couple of pizzas). Great dealerships are made up of great people. Thanks, DiAnn.

curlyq

27 de jul. de 2014

I'd previously bought three Hondas(Civic, Accord, CRV) from Paul Moak and was fully satisfied with the deals and subsequent service. After 12 years, it was time to replace the Accord...with another Accord. Because of past experience with PM and with Charlie Waite, we returned. Once again, no problems. Paperwork took a few minutes, so Charlie allowed us to review some of his photography. Top-notch salesman! Top-notch photographer!

damon22

20 de jul. de 2014

Our salesperson Dick Kraft was attentive, patient and knowledgeable. He treated us like we were the only customers in the building and that were buying the most expensive product that Honda Sells. We were treated like 5star customers. In addition, the finance person Kathleen was equally helpful and courteous. Due to the actions of these two people. Paul Moak has gained all of our future business as well as our family and friends. We brag to everyone that we know about our experience.

j&mgHonda

14 de jul. de 2014

Our sales person, Alex, was helpful and friendly. No pressure, very comfortable. Alex took time to demonstrate features we were unfamiliar with, such as the back-up camera and the bluetooth. After the sale he set up both of our phones with the latter. Great for audio books and streaming music. Introduced us to the service advisers. Probably our best experience yet with a dealership in buying/leasing vehicles. Honda fans after over 215,000 miles on our prior model.

Travisjan

5 de may. de 2014

Friendly and professional salesperson and administrative personnel. He explained all aspects of vehicle. Set up my phone service. We toured the service center. Process went quickly.

JessicaFordham

2 de may. de 2014

Great experience.. Alex was very pleasant in his approach and very helpful in finding the car of my desire for a reasonable price... Very Thankful

Blackbear34

1 de may. de 2014

Mr. Evans our sales person was great. He was helpful and did not pressure use which is what I liked. Just a pleasure working with.

Lufc

1 de may. de 2014

This was the best experience I have had at a dealership. Charlie took his time to explain everything that we needed to know and answered all our questions. He did not pressure me into making a decision, I was the one eager to take me vehicle home. I will definitely use this dealership again and recommend them to all my friends.

njkyle

1 de may. de 2014

Although, this purchase was made mostly over the phone with Kathleen in finance, Charlie Waite approached me while I was waiting to speak to Kathleen and asked if I needed any help. He was very good about going over all the features of the 2014 Honda Civic. He answered all my questions, made a follow up phone call to make sure I was enjoying my new Honda.

beckyarr

27 de abr. de 2014

My husband found an add on cars.com. I called the dealership to see if the vehicle was still on the lot. We went as soon as he got off work. We were made to feel very comfortable when we arrived. Everyone was very helpful and even stayed late for us to finish the process. We were not pushed to hurry up the process. They worked with us for as long as it took. I would definitely recommend this dealership & personnel to my friends.

ecooke

19 de abr. de 2014

I had a wonderful experience at the Honda sales department. Dick Kraft was friendly, courteous, and knowledgeable. I would recomment Paul Moak Honda, and specifically Dick Kraft in sales to anyone purchasing a vehicle. Thank you to Dick Kraft and all the nice people at Paul Moak Honda-I really enjoy my new car!

kcsater

10 de abr. de 2014

I am very satisfied with the experience I had with Paul Moak Honda dealership. Every one was really courteous and professional especially Charlie Wallace, the salesman. He did not pressure me and explained everything in detail. I will recommend Paul Moak to all the people I know.

PamMcDonald

4 de abr. de 2014

We had been looking for a van and decided that we wanted a Honda. We had checked prices at other dealerships and this price was the best. All the individuals who helped us were friendly and very helpful. The dealership also had a great selection and they had exactly what we wanted.

Lexrofes

4 de abr. de 2014

I had a very good experience at Moak Honda. I'm definitely happy with my new CRV, and Willie and Kathleenwere both very helpful every step of the way.

FAlmengual

3 de abr. de 2014

We previously made lease purchases with Patty Peck Honda. Because their staff had so many changes and the folks we dealt with were no longer there, we sought out Kathleen McNeil, the finance manager at Paul Moak (previously at Patty Peck). We were very satisfied with the treatment received at Paul Moak through Ms. McNeil and Mr. Kraft.

tottylb

3 de abr. de 2014

My wife and I dealt with Charley Wallace on the sale and he is a top rate guy. Did not push, resolved our differences to our satisfaction as the dealing commenced. Charley is personable and related easily with us. I hope he is still there when I need my next car.His manager got involved at one point but we came to agreement quickly. Later after having time to converse informally with the gentleman, we found him most pleasant also. Charley will be able to tell you his name which escapes me at the moment.

Xros66

3 de abr. de 2014

Service was great and they were willing to work with me and get what I wanted. I am very pleased so far with my purchase.

Pennye Dees

30 de mar. de 2014

Fantastic experience! Will be back! Enjoyed the employees and financial was streamlined and a pleasure. They were gracious and helpful and took the time to answer my questions.

jsmithusm

24 de mar. de 2014

Alex was very informative and patient during my visit to Paul Moak Honda. He answered all of my questions and provided different purchase options that I had to choose from. During the test drive he explained the different features that the vehicle had to offer and provided instructions on how to use them. He had a great sense of humor and I was very comfortable working with him. I never felt pressured to purchase, he was very pleasant to work with.

jmtprog

20 de mar. de 2014

Charlie at Paul Moak Honda gave the best price on a 2014 civic ex and best value on my trade-in. It was a very easy and stress free car purchase. This was our family's second new Honda purchase from Paul Moak and we will be back in the future.

prancindiva19

18 de mar. de 2014

The customer service given by Willie was great. He made sure I got just what I needed even though I didn't want to give it a chance at first!

verneharris

13 de mar. de 2014

My experience with the Paul Moak dealership was excellent. Charlie Waite was very informative and wanted to help in any way to make the customer happy. I am very please with my 2011 Accord and look forward to taking it on many trips. I did quite a bit of research on many different cars and suv's. I feel very confident that my Accord will last a long time and is as dependable (or more so), as any car on the market today. I would recommend Charlie and Paul Moak without hesitation! The experience was a great one. Many thanks.Sincerely,Verne Harris

HLKeck

13 de mar. de 2014

We have purchased several Hondas from Charlie. It is always a pleasure working with him. We appreciate his friendly and easy going manner. We look forward to working with him again some day.

Bkpoquette

11 de mar. de 2014

Wonderful experience. Highly recommend. Wonderful customerCare. Very friendly staff. Alex went above and beyond to make us feel welcomed. Follow up call after purchase. Great experience.

jweinacker

7 de mar. de 2014

I had the opportunity to work with Megan via Email, and Willie Evans and Denny Hatten. All three of them were excellent to work with and had amazing customer service skills. I traded in my Camry for an Acadia. After negotiating back and forth for a day or two, we were able to come to an agreement. The car has far exceeded my expectations and the purchase was very comfortable for me from beginning to end. Both salesman/woman were very knowledgeable and Denny really stepped in to "seal the deal." Thank you again for a great experience. I have recommended this dealership to 2 of my friends already.Thank you,Jill F. Weinacker

Pfeiffer83

13 de feb. de 2014

I had been checking out various SUVs in LA and MS for over a month, and nothing seemed to feel right (Armadas, Tahoes, 4Runners, Explorers, etc). The moment I stepped foot on the Paul Moak lot, I had a good feeling. Willie Evans greeted me with a smile and true professionalism. We took a 2012 Pilot for a test drive and I knew it was the car for me. Willie made me feel comfortable, answered all my questions, and presented a great offer I couldn't refuse. His non-pushy sales approach of honesty and integrity was greatly appreciated.To put a cherry on top, Kathleen in finance was outstanding. She is a very welcoming, knowledgable, and caring professional...and she got me a considerably better rate than my bank offered! She even called me the next morning to make sure I made it home to New Orleans safely through the rain/ice storm. I am also very satisfied with the trade-in value they gave me for my 2007 Civic.I highly recommend this dealership for any new/used automobile needs.

Hailstate1

20 de dic. de 2013

My husband, kids and I went on the car search together. It's never easy with kids so that is a challenge in its self for the staff to work as quickly as possible but to be attentive to our needs as well. Willie was great. No time wasted. He answered every question we had in a professional but fun and kind way. The negotiation process was easy too. We did not feel like we were at their mercy and powerless like many dealerships attempt to accomplish. Great experience. Would definitely go back to Paul Moak!!! Thanks Willie!!

Happy207

17 de dic. de 2013

This was my second vehicle purchased at Paul Moak Honda. The entire sales staff quickly, and professionally handled everything. I would highly recommend this dealership.

seethomas460

25 de nov. de 2013

They are not as qualified to handle mechanical defects like they claim . I have a 2009 civic i took today [still on warranty] to have them fix and they would not touch the car ? Then technician tried to speak to my as if i had no knowledge of how to operate a vehicle , and was very ignorant on how to relate to a customer ... Beware they will try to take advantage of you, and i am pursuing my consumer rights . I would never suggest anyone take their vehicles to this place for any service. Truth is Honda is putting out so many defected cars lately its a wonder anyone is still buying them ? Do the research and check out what type of recalls they are having to fix . They are very serious and will effect the value of your vehicle in the future because of history reports and the such.

focusedfelice

8 de nov. de 2013

I had a 7:30 appt. for an oil change and almost 2 hours later they hadn't finished the oil change. I inquired about it and was told they were about to pour the oil in. Of course, I'm livid! Then they say they hadn't washed it yet, do I want them to? They did a rush job and did not vacuum the interior. After, over 2 hours later, they finish. OMG, good customer service is so hard to find! This is the second time I've used Paul Moak's service department and both times I've had terrible experiences, terrible!

Knburgess

4 de nov. de 2013

JD was very helpful. He walked around the parking lot with me all afternoon providing information that aided me in my decision to buy a new car. The rest of the staff were very attentive and helpful as well.

GailAH

25 de oct. de 2013

Beginning with the phone call to schedule an appointment for service and ending with the check out, everyone has always been courteous, helpful and have gone the extra mile to assist me. On a previous service visit, Jim Viberg was the Superhero and assisted with a very costly repair. On the most recent visit, Adam voiced his concern and assisted with a brake issue. Randy was very helpful with the tire selection. Samantha, DiAnn and Betty are always great at their jobs. Last, but not least, the detail crew does an outstanding job of cleaning the Elvis car! A big thanks to the entire service team!

LauraEvans

30 de sep. de 2013

We drove up 90 miles to find the car of my dreams! Everyone at the dealership couldn't been any nicer and more easy to work with than the folks at Paul Moak Honda. It was after lunch on Saturday when I arrived and they were locking the doors when I left but I felt like I was the 1st customer of the day not the last! They went the extra mile.

CMScanlon

10 de sep. de 2013

Jim is great. John Scarabough-always helpful. They take great care of their customers. Was happy to do business with them. Service people-all impressive.

jc14967

9 de sep. de 2013

Excellent overall service from all the staff at Paul Moak Honda. Made to feel welcome and that we were the only customers there. Everyone was awesome. Received follow up ohine calls and emails.

mnorcom

9 de sep. de 2013

Sales employees were very friendly and helpful especially Alex Lewis. He helped us through the process effortlessly. When we picked our Honda everything was ready for us so our time at the dealer was at a minimum.

cbonelli1

9 de sep. de 2013

At first I wasn't sure about my first experience at Paul Moak Honda. But when I went back for the workshop, the staff was friendly and courteous and listened to my needs. When I confronted them about a problem with the vehicles battery after I purchased it they were quick to respond with concern and care. They replaced a bad battery in the vehicle for free and I had no doubt that I would continue to have a good relationship with the dealership. I would recommend first time buyers to choose Paul Moak Honda.

Elvin1234

22 de ago. de 2013

The sales person was very friendly and helpful. He listened to my needs and found a automobile to match my needs at a fair price.

Onedogchappy

22 de ago. de 2013

They provided very friendly service with no pressure and worked very hard to make sure all our needs were met. They were also very knowledgeable of the cars they sale and are a trusted dealership in this area.

jlorenz1980

22 de ago. de 2013

I went to a couple dealerships around town before I stopped at Paul Moak. I immediately felt a smaller family atmosphere when I entered the dealership and found a very energetic and helpful Alex. Alex was very friendly and went out of his way to make my experience a memorable one. I had a set budget that I wasn't able to budge on and Alex did everything possible to get the price affordable enough so I could drive home that day with a new car, and his efforts paid off. The dealership went above and beyond to make me feel at home and I feel like I can reach out to them for any future problems I may have. I highly recommend this dealership and will be back to buy my future cars from here.

mhmc11

22 de ago. de 2013

This is my second vechicle to purchase from Paul Moak and I will not go anywhere else. Alex was friendly and honest throughout the entire experience. The people at Paul Moak make you feel like family and understand the importance of the decision you are making the moment you walk in their door.

marycallen

21 de ago. de 2013

Paul Moak Honda and J. D. Fairley could not have been nicer or easier to work with when I purchased my new CRV. The experience was the best I've ever had when purchasing a new vehicle. I love my Honda.

Catocabin

20 de ago. de 2013

Dick Kraft showed us a Pilot and a CRV. We had test driven different cars at other dealers but went back to Paul Moak because our first Pilot was purchased there and their service has been excellent. When my wife wrecked the 2003 Pilot, we had to buy another car, so I called Dick and he gave me a price over the phone. We made the deal and they had to get the color we wanted, but everything went smoothly and we are very happy with the new Pilot.

SusanLindsay

20 de ago. de 2013

From the moment I walked in the door at Paul Moak, people were there to assist me. I wanted to test drive, understand the features especially in electronics and pay a fair price for a CRV. Dick Kraft was accomodating to my work schedule and I was able to receive a couple of lessons on electronic operation of the car, my choice to divide the instruction, and complete all paperwork in less than a week. I have had the car a month and I am very pleased with my choice of car and dealership.

Flovett

19 de ago. de 2013

When I walked up I was greeted and told the salesman to go back inside and I would see him when I found what I was looking for. Dan McKinney turned around and went back inside. When I found the Honda CRV I felt like my wife would like- I walked in the dealership and told Dan that I would give him my car and 21000. We talked for a few minutes and settled on a price pretty close to what I had offered - probably gave a few bucks away but it's worth getting a Honda. Best car on the market! Quality of work was not experienced unless you call washing my car after hours by the was guy service. The girl in accounts was very friendly as was everyone. I even bought the extended warranty cause she was so nice. My experience was wonderful. Have heard from them on email. Have asked to be removed from future email . If I need something I'll go see Dan!

Krispatrick

19 de ago. de 2013

I didn't have a lot of time to come into the dealership and "haggle" with a salesperson. Charlie dealt with me over the phone in a very professional and very honest manner. I feel like he did all he could to ensure that I got a good deal on a new Honda Pilot. I appreciated his willingness to work with me this way.

jcanales

19 de ago. de 2013

I liked the "no haggle" experience of buying a new car to be very refreshing. I researched several vehicles and dealerships. Many of the sales persons wore out my patience (a lot of motor mouthing). I found them all to be lacking in one respect or another, except Paul Moak and his professional team. I like the geniune respect I was afforded during the process from initial contact to ownership of my new Honda Accord Sedan. In particular, I appreciated the professional inter-action and active listening of my wants among the sales manager Denny Hatten, the sales consultant, Dan McKinney and me. I didn't need a new car, I was thinking about replacing my 2004 Honda. If I was to purchase a new car, I wanted a dealership I could trust. I settled for a Honda from Paul Moak because of Denny and Dan. I found it fun to buy a new car from Dan. He is geniune and a good listener (he doesn't BS). I will highly recommend the Paul Moak Honda Team to my friends and neighbors.

mariamartin

27 de mar. de 2013

Dick was very helpful and knowledgeable. The only problem I had was having to wait so long before someome waited on us in the finance dept.

aheath70

27 de mar. de 2013

My purchase experience at Paul Moak Honda was wonderful. The sales consulatant, Alex Lewis was friendly and professional. I did not feel hassled to buy; Mr. Lewis demonstrated his vast knowledge of Honda automobiles. Each feature of the automobile was explained in detail, and my questions were addressed promptly and directly. I will recommend Paul Moak Honda to all my friends and colleagues who are in the market for a new automobile.

megwolv89

21 de mar. de 2013

Great customer service, very helpful and extremely nice. Showed me how to work everything on my new car, was all around very helpful with everything!

melcart3

7 de mar. de 2013

My experience with Paul Moak was great. They made the process of buying my car very easy and understandable. Everyone I worked with was awesome!

touringpilot

28 de feb. de 2013

Eddie was outstanding to deal with. I always do a lot of research and take a while making a big purchase such as a vehicle. Eddie kept in touch, but was not pushy at all during my drawn out decision time. Everyone at the dealership was a pleasure to do business with and I would highly recommend Paul Moak Honda to anyone.

barber1971

21 de feb. de 2013

The folks at Paul Moak Honda were extremely friendly and easy to deal with. They had a very low pressure approach to selling a vehicle, which I liked and appreciated. Plus, I know that Honda makes a great vehicle.The dealership is conveniently located to my office in downtown Jackson. That was an important factor in my decision to purchase a vehicle from Paul Moak.

thomp3

20 de feb. de 2013

Had no intentions of buying a vehicle that day, just looking, saw one I liked and the sales person made me a deal that I was very pleased with.

hondatic

19 de feb. de 2013

We recently purchased our car from Paul Moak and I can say that it was a pleasant experience.This is our first time to purchase from a car dealer and I never thought that it will come along so smooth.The staff made the process easy and comfortable. Our salesperson, Alex and everyone else were professional and helpful. They take time and make sure we have everything we needed before we left the dealership. My thumbs up for Paul Moak's customer service! We will definitely purchase our second car with them.

drgoddess2

18 de feb. de 2013

From the test drive to the final signing of papers, the car buying process took 3 days and many emails, but Alex was a complete pro. The process was relatively painless. We will be back to this dealership to buy another one- be assured of that.

mayg0529

18 de feb. de 2013

The dealership employee is very nice, patient, and professional. He told me almost everything about the car I am interested in. I really like doing business with Paul Moak Honda.

rd23

25 de ene. de 2013

The reason why I rated our recent purchase and experience at Paul Moak so high is because it was the most effortless car buying experience I have ever had. We came in late on a week night and everyone was still friendly and happy to help, no one acted impatient or as if they were being kept late. Everyone listened to us, try to help us get the best deal possible. I did not realize purchasing a car could be that worry free. There is simply not a negative thing I could say about our experience and we love our new Honda.

Honjd

18 de ene. de 2013

JD was more than helpful with the purchase of our new car. He made us feel very comfortable, and not pushy at anytime during our dealings at Paul Moak. I would recommend JD and Paul Moak to anyone interested in buying a vehicle.

Hris98

17 de ene. de 2013

Charlie Waite answered all my question. He helped with my choice and make me feel sure that I got right vehicle for me. My wife and I couldn't be happier with this purchase and we are very thankful to him for his help.

maryalford

16 de ene. de 2013

We had a wonderful experience at this dealership. All of the staff were very friendly and provided quick service and a very through explanation of everything.

cam63kin

11 de ene. de 2013

Alex was very helpful and gracious even when there were hurdles to over come. Alex deserves a big "attaboy". I drove from Ruston, La specifically to come to this dealership. I am glad that Alex was there to help me. Camille E. King, Ph.D.

coopeeh74

28 de dic. de 2012

Everyone was polite, friendly, and not at all pushy. They were there to serve us and wanted to make sure we were happy not only with the deal we got on the car, but with our time there. This is my second time purchasing a car from Paul Moak Honda and I would recommend them to anyone. I have never had such wonderful care as the care I get at Paul Moak. That includes the service department. Everyone at Paul Moak Honda is top notch. If you are considering getting a car I would go there first. Excellent service all the way around!

Camesha

16 de dic. de 2012

My purchase from Honda was an enjoyable experience. This is my second Honda. Honda stands behind its words. I recommend Paul Moak to anyone searching for a new or used vehicle.

PriceHildebrand

15 de dic. de 2012

I had a great experience. I have been purchasing cars for a least 30 years, and uaually dread the entire ordeal. There wasn't any presure from Donovan Clifton, Johnny Glass, or Kathleen McNeal. I was treated with respect, and curtesy. I drove away feeling good about my purchase, and not feeling as if I had been ripped off.Thank you all for a very good and productive afternoon,Price Hildebrand

pspence01

11 de dic. de 2012

I had such a pleasant buying experience. Alex Lewis was kind, courteous, and accommodating. He will be the first call I make when I am in the market to purchase a car. I like the way he does business and the way he takes care of his customer. I also enjoyed working with Kathleen McNeil again. I have worked with her on financing on many prior automobile purchases. She is a welcome addition to the staff at Paul Moak.

Rich Malone

11 de dic. de 2012

From the first phone call to Paul Moak Honda I was impressed with the professionalism, friendliness, and helpfulness of the employees. What started for us as a fact finding call to determine if we were in the right "ball park" for purchasing a used car wound up being a fabulous surprise as we discovered that we would be able to afford our very first new car! We are so pleased with the thoroughly helpful, informative, and gracious way that we were treated throughout the who process. Oh, and this is our fourth Honda that we have owned as a married couple and we so love our new Honda Civic.

kathryn.a.walsh

11 de dic. de 2012

I have recommended Paul Moak Honda to all of my friends and co workers who will soon be in the market for a vehicle. Kathleen McNeil has a super personality, calmly assist's in helping understand all aspects of financing a Honda, is professional and thorough. Dick Kraft is a fine gentleman with a lot class and is a delight to do business with. I was very impressed by him making sure that I was aware of all aspects of my new Honda and the Dealership itself!David Rinehart greeted me with a warm smile each time I arrived at the Dealership. It is evident he genuinly cares about each person who walks through the door. Paul Moak is a service oriented company and there are not too many of those around these days. I will continue to send clients!

Cora Neal

11 de dic. de 2012

Everyone was awesome. Every employee I dealt with was courteous and kind. They listened to what I wanted and worked diligently to find just what I wanted. I recommend this dealership to everyone. Two thumbs up to Paul Moak Honda.

Mcooper226

26 de nov. de 2012

It was to say the least was the smoothest ,quickest ,efficient transaction in dealing with a car dealership than I have ever had. Also was surprised to be able to be upgraded in year and body style for the same money.

Ruby Hudson

12 de nov. de 2012

Our salesman, Eddie Graham, was very professional. He knew his product and put me completely at ease. He was the best salesman I have had in the industry. It was a pleasure doing business with him. Everyone we encountered at Paul Moak was friendly and courteous. I will definitely do business with them again.

Sjsmith22566

28 de oct. de 2012

This was my first time buying a car alone and Alex made it fun and made me feel very comfortable with the process, unlike other high pressure dealerships I had visited and walked away from. As a single female, that can be an intimidating process but I actually enjoyed my experience at Paul Moak.

emilydgonzales

23 de oct. de 2012

FROM DAY 1 THAT I WAS JUST CHECKING WHICH TYPE OF CAR IM GOING TO BUY,MR.ALEX LEWIS HAD BEEN VERY HELPFUL AND ACCOMODATING. UNTIL I DECIDED TO BUY THE SAID CAR I WAS ASSISTED WITH GOOD CARE.I WAS EVEN CONVINCED WITH MR. LEWIS GREAT ATTITUDE.THE SERVICE WHEN I BOUGHT MY CAR WAS REALLY COMMENDABLE. THANK YOU.

2010 CrossTour

13 de oct. de 2012

I have bought several cars with childern going off to college in the pass 10yrs, but this was for me me me...... I couldn't have asked for a better experience. I want to thank Alex Lewis for his professionalism and sincere thoughtfulness. As well as Ms Kathleen McNeil who was so friendly which made it a very comfortable and unique experience also. Thanks you is not enough!

jpn6689

3 de oct. de 2012

This is our 2nd purchase from Paul Moak and we are very happy to have purchased our van from them. They always seem to be straightforward and honest, which I appreciate very much. Next time we need a car, we'll come to Paul Moak first.

kris38821

31 de jul. de 2012

I was coming back from Jackson Tuesday, July 24 when my 2007 Honda CRV lost all power. To make a long story short, my Honda was eventually towed to Paul Moak in Jackson. Eddy Graham made contact with my husband concerning the problem with my CRV. Greg, my husband, was immediately impressed with Mr. Graham's expertise and his helpfullness as we live about 180 miles from Jackson. My husband and I came to Jackson yesterday, July 30 to meet with Eddy. From the first handshake we felt comfortable and knew that we had someone who was going to help us. We decided on a 2012 white Cross Tour. We decided to lease. At that point Kathleen McNeil assisted us with the financial part of our purchase. Again, she was very professional and at the same time put us at ease. I am sure that other employees at Paul Moak are just as good with their customers, but I just wanted to say thank you to these two individuals who assisted us. My husband and I would suggest that anyone who wanted great service make the drive to Paul Moak in Jackson. Thank you for everything!

jimrasberry

5 de jul. de 2012

Sam and Jonathan were great to work with. Paul Moak Volvo was our first stop in Jackson and didn't need to go anywhere else. Sam worked very hard to find the right vehicle for us. His efforts were noticed and appreciated.

higbees

30 de jun. de 2012

Very pleased with our experience. Charlie was extremely accommodating and friendly. They were willing to work with us for a great deal and get us the car we wanted. Great, Great, Great customer service!!

khubacek

23 de jun. de 2012

Alex was fantastic! He had the car full of balloons when my daughter got there to pick up her new car. It was lots of fun!

Betsy Creekmore

17 de jun. de 2012

My experience at Paul Moak Honda was all positive. Mr. Nick Davis was a pleasure to with. He could not have been nicer. He has a great personality which took the stress out of spending so much money! I am enjoying my new Pilot!Betsy Creekmore

Sadie50

14 de jun. de 2012

Charlie Waite proved that Paul Moak Honda goes the distance to deliver the car and service that the new car buyer wants. The guys at Paul Moak did not try to talk me out of the vehicle I wanted just so they could sell me what was on the lot. Instead, Charlie searched high and low to find my new CR-V and had it ready for me to pick up within a week. I had the joy of taking delivery of a new 2012 silver CR-V with gray interior that had only 3 miles of the odometer.The paperwork, price and finance was in order and explained to me in detail. I had no unexpected cost or fees tacked on the sales invoice. Everything was in order and ready for my signature.To top it off, Charlie spent 45 or so minutes showing me the how to operate the lights,AC, door locks and set the radio to the sirrus stations I prefer prior to handing the keys to me.Thanks Charlie

Shirley_Johnson

9 de jun. de 2012

Before coming to Paul Moak Honda, I HATED to shop for cars. It was extremely emotionally exhausting and frustrating. After our first visite with Paul Moak, we bought an Accord with 70,000+ miles. It was perfect. Johnny Glass showed us where it had been owned by one person, and we never regretted the purchase.Next we bought a CR-V from Paul Moak. The experience was pleasant and relaxed. We never felt pressured to buy. Since then we have bought 6 Hondas from Paul Moak and have always been treated professionally and friendly.Would I recommend this dealer to someone else? Yes, in fact, I sent my son there and he purchased an Element. Then when my daughter traded, I recommened Paul Moak to her, she bught a Pilot and loves it.If our plans hold true, we will be back in 3 years to buy an Accord. In my opinion Paul Moak Honda can not be beat in the way they treat you and the quality of their service.

tmangum

7 de jun. de 2012

I gave the dealership a five because my experience there was great. Mr. Waite was friendly and understanding. I truly felt welcome from the beginning to the end. I would definitely encourage others to buy from Paul Moak Honda.

StanLeeGee

6 de jun. de 2012

We have nothing but good things to say about Paul Moak and the people who work there. We have bought both new and used cars at Paul Moak and have had them worked on there as well. Charlie Waite is a fabulous person who happens to sell cars; he is friendly, concerned, and helpful. As long as Charlie is working for Paul Moak we will be coming back there to buy our cars. Financial the first time was handled by Johnny Glass and this time by Jonathan Chadic; they were both helpful, friendly, and professional - they went the extra mile to make sure we got the best deal possible. We missed one small imperfection on the Honda Element we just bought and when I brought it to Charlie Waite's attention he brought in Bo Long and it was immediately fixed. No fuss, no muss, just high quality automobiles and service from friendly, helpful, professional people.

jonmoak

29 de may. de 2012

Quite pleasurable experience purchasing this car. I have recommended the dealership to everyone who asks me about my new car because of the ease of the purchase.

cliff722

27 de may. de 2012

Staff was very friendly and professional. Didn't waste my time like other dealers. Manager was hands on insuring that I was satisfied. I got the best deal here without haggling for hours. Other associates assisted in explaining all of the bells and whistles on my new Pilot. In a world where customer service seems to be fading, it is alive and well at Paul Moak Honda.

danalynn1969

24 de may. de 2012

As a Customer Service, Consumer Relationship professional, I am extremely picky regarding how I am approched, the service I receive and the personalities I encounter while spending my hard earned money. I was impressed the moment I met Eddy Graham and the staff at this dealership. I was very specific regarding the product, my budget and what I expected. Eddy and team certainly had the "can do" spirit, but with a honest and sincere tone. While I expected a "new purchase" .. it was not realistic for my budget, however, Eddy introduced me to a certified pre owned 2011 Pilot, and it was everything that I was looking for. He assured me of its quality and how honda stood behind a pre owned vehicle. I have always purchased new, he realized my anxiety quickly and answered all of my questions. I am very pleased with my purchase, and feel comfortable should anything happen post-sale, I can depend on this team to assist me !In the last 20 years, I have purchased nine vehicles, and I will say, that Kathleen was an absolute joy to work with in the final number crunching, paperwork process.. usually beads of sweat break out on my head dealing with options, the note, financing terms and such.. but she made it so easy, she is such an advocate for the consumer, very impessive. I have been a Nissan owner for the past 12 years, but it seems I have found a new home with HONDA! Sincerely, Dana L Brandt.

EsterAnderson

22 de may. de 2012

I had a very good experience with Nick Davis from the moment he came out to meet me when I drove into the dealership. He was very friendly, knowledgeable, and very helpful in explaining the features of the car. He followed up with me and was very patient. I went to two other dealerships (not Honda) and no one followed up with me and, in fact, no one came out to meet me when I drove in, I had to go inside. I am very impressed with the Honda family and am very happy to be part of that family. I purchased my tag and called Nick to see if he could put it on for me but he said he wouldn't be there but any one of the staff would be happy to do it for me--the first person I saw put it on for me. I attended the new owners workshop which really impressed me. I have never heard of that before--my cousin bought a new car last year from another dealership and this was not offered. I am so impressed with your dealership and I love my Honda Accord. Thank you for the great service and the great experience. I'm looking forward to a long and beautiful relationship with Paul Moak Honda.

Damie

8 de may. de 2012

This is my 4th time to buy a Honda from Paul Moak and Alex Lewis was the best person I've ever worked with. I've just had back surgery and he went over and beyond the usual to help me take care of all details including tag and insurance and delivery of my car. It was a pleasure working with Alex and I've already told several friends about him and my experience. Thanks.

Barry76

4 de may. de 2012

Mr. Lewis was very friendly and made our whole experience at Paul Moak very nice. He was very helpful at explaining the features of the vehicle we purchased, and made the process of buying a car less stressful. I would definitely recommend Alex Lewis to anyone looking to purchase from Paul Moak Honda.

crawlsms

27 de abr. de 2012

I called two days ago about a replacement cruise control switch for a 2004 Accord, which was purchased from you several years ago. I was told you had the part in stock and it would not be a problem to have it installed on Friday (today). We now live 120 miles away, so my daughter drove the car down this morning. Your service department just called to inform me that they cannot find the part needed, even checked with the other local dealers. They can order one and have it by Monday, but, as I mention, we live 120 miles away! This is why i called two days ago. I can understand things being misplaced. And, I told your employee that I could bring the car myself Monday, but would need to have a way to get to a job 30 miles away while you replaced the part. She couldn't offer me any solution! Being a car dealership, I would think you could offer a loaner to your customers, who are going out of their way to do business with you.

spunkyc

23 de abr. de 2012

Nick was amazing..... He was friendly, knowledgable, no pressure attitude, and made my car buying a great experience.. He knew his stuff about the car accesories itself, the blue tooth, etc

62welin66

21 de abr. de 2012

In the past, when it was necessary to purchase another vehicle I hated to visit other dealerships other than the one I always used because of the excellent service. Other dealerships in the past had fast talking salesmen who believed everyone but he or she was stupid. The Finance representatives always moved to fast and explained barely the basics. This time around, It was a privilege to work with the salesman who appeared knowledgeable about the vehicles I expressed interest. I know the car sales business is fast paced but the last two days dealing with this young man made it enjoyable. Also, the Finance Representative was knowledgeable and explained what I had to sign before the vehicle could be taken. He did not appear in a hurry to rush me through the process once I made a decision. The attitude reflected by these Honda representatives make me want to buy other Honda vehicles in the future.

barbarajo

21 de abr. de 2012

Latrail bent over backwards to find out what I wanted and needed out of a new car. I trusted everyone in the dealership that I dealt with and didn't feel pressured to make a purchase. I had also checked with another Honda dealership in the area and although they were closer and had a more modern dealership was not pleased with the experience.

LISAMCLAURIN4214

19 de mar. de 2012

My salesman was very good. He answered all my questions. He was very knowledgeable about the car. I was very compfortable with him. I highly recommend this dealership and this salesman Alex Lewis.

essayons

16 de mar. de 2012

We walked on the lot Wednesday evening and briefly told Nick what we were looking for. He walked us to the last remaining Accord SE on the lot. We drove it and were impressed with the quality. Nick and I spoke / texted several times Thursday and Friday morning. I returned Friday about 1:00 with a trade-in and drove away with a new accord at 4:00. Painless and efficient. Thanks guys.

ready

15 de mar. de 2012

I had been looking for a small used car that was good on gas for a month or so. I had stopped at a lot of dealerships over that time. Paul Moak was by far the best. I saw the car at closing time on saturday. Called Mr. Allex on Monday morning. Told him I wanted to drive the car and also told him my budget. He held the car till I got off work so I could drive it. Alex did not pressure me to buy. Just let me drive and make my own decisions. The car had blimishes but I was well compensated in the final agreement on price. Mr. Lewis Alaxander and the finance manager Mr.Jonathan Chadic was a "HOOT" to bargin with. The car was a 06 Honda Civic. I am very satisified with the car, the art of the sale, and the Paul Moak experience as a Whole. I totally recomend anyone looking for a used or new vehicle to go by Paul Moak Honda and give these guys a chance. You will be glad you did. Thanks, Richard

demdev

7 de mar. de 2012

My visit to Paul Moak was unexpected. I was planning to purchase a vehicle later in the year, however, due to an accident I was forced to search for a vehicle much sooner. I went to the lot on a Sunday and saw a used SUV and fell in "love". I called the dealership the next day, and had to the pleasure of speaking with Mr. Kraft. I explained to him that I would like to test drive the vehicle, and I was very instrested. When I arrived he had the car washed and ready to go. After my test drive, Mr. Kraft immediately started on my application for credit. He was very diligent in working with the possible lenders. I was very impressed with the time and attention that he gave. The closing process was a dream, also, thanksto Mr. Warfield. The entire experience was stress free, which is what I needed, considering the circumstances.

smoothbuyingexperience

1 de mar. de 2012

I went to Paul Moak not expecting anything different than any other dealership. I was never hasseled about making a purchase. I was able to browse the lot without being interrupted by anyone. Alex Lewis gave me his business card and told me to call him when I was ready to purchase. I went back to the dealership to look again because I really wasn't sure what type of car I wanted. However, I did see the diamond I was seeking and it caught my eye immediately. Alex wasn't in that evening. However, I wrote down the stock number and called him the next day. I filled out the application for financing online. Alex took care of everything. I didn't have to go to the dealership that day until it was time for me to sign the papers. Alex Lewis contacted me throughout the process to inform me of what was going on. He even went out of his way to make sure I had a way to get there (I couldn't drive 2 cars). I had never experienced what I experienced at Paul Moak. The buying experience there was smooth as silk. Thanks Paul Moak and thanks Alex Lewis!!!

ashleigh13

9 de feb. de 2012

My experience with Paul Moak Honda was great. Mr. Chadic did everything possible to help me find the car that was right for me, and to get me the best deal possible. I extremely enjoyed buying a car from him and the Paul Moak dealership.

stephenmcole

20 de ene. de 2012

I actually worked with a salesman from Paul Moak Subaru (see my review there), but Johnny Glass handled all the paperwork with me, including discussing the extended warranty and other options. Johnny was very nice to work with and, this being my first car purchase, he made sure to explain everything to me in a very detailed way. He told me when he thought I didn't need a certain option that was being offered. Johnny was very friendly and helpful.

Elma Jane McDade

18 de ene. de 2012

I chose to buy a car at Paul Moak because they have the reputation of being fair and not pushy in their dealings with customers. Charlie Waite assisted me in choosing exactly the right vehicle for my needs. Through our conversation he recognized that I was looking for a reliable vehicle with good gas mileage, one that you can get in and out of without difficulty, and with good driver visiblity. From a list we chose several that I was interested in looking at. I test drove a CRV. Charlie was good to point out the features and patiently explain how various things worked before we set out. (I had been driving a 16-year-old car without most of the advantages and features you find in a new car.) After that test drive I was sold. Subsequently, Charlie introduced me to Jonathan Chadic, who was equally friendly and patient with my questions; he was very helpful in assisting me with completion of my paperwork. I felt confident in going to this dealership, and I was not disappointed. I would highly recommend it to anyone.

zpatter1

18 de ene. de 2012

Alex was very helpful during the entire process. He had a Honda Pilot that we were interested in and did not try to push a car that was above our intended price. He was very straightforward throughout the entire process and did not attempt to hide fees. The next time I purchase a car, I will definitely see Alex first. I have had the Pilot he sold me for almost two years (I remembered to do review as I started browsing for a new car) and I have been very pleased with it. Zachary

jacksong314

14 de ene. de 2012

I contacted four dealerships by email and they had the lowest price. They did not ask for other dealers prices or try to make me come in before they would give me a price like some of the other dealerships. They also had the lowest document fee and they gave me a price on the model and options that I had chosen. I stated in the email that I was now willing to pay for any dealer installed options. I know those are low cost items that allow dealers high profit margins. They stated they did not have the color that I wanted in inventory but they would locate one for me. I told them that I did not want a car with high mileage if from another dealership far away and that I did not want one that had been inventory swapped before since it would have mileage from being driven to two dealersships. They said they would not charge me for any options that had been installed by the other dealer.They took a few days to get the car to me but they kept me informed without harassing me. We had time limitations when picking the car up and they had everything ready for us. Since we paid for the vehicle without financing, we only spent around 15 minutes at the dealership.The other dealership that we visited to test drive the car called us to the point that we stopped answering and returning their phone calls. They even continued even after we told them that we were busy over the holidays and we wouldn't do anything until after the holiday season so please contact us later. They also told us a price then tried to increase it over the phone. They said they received in a new one that day and that it was the color we wanted. When I told them it was the second color we said we liked he basically said that wasn't true and argued with me.The other dealership lost a sale due to being too pushy. I liked the salesman at first but his true colors came out. He even said that he would honor the original price and give up his commission. I am sorry, but I would never agree to work for free unless it is for a charity I support or for my family and friends. The stupid lifetime warranties and gimmicks (inspection stickers, free tire rotations, etc.) that they offer may fool some but they need to realize that not everyone falls for it. I decided to email and negotiate based on this experience. I ended up saving $800 and more importantly a lot of time and frustration.

elderbenn

6 de ene. de 2012

Paul Moak Honda ,I will admit gave me an experience in purchasing an automobile that will definetly have me returning. I feel confident and assurred knowing that I can recommend this dealership to my family and friends believing that they will be handled in a professional way and will also secure a good deal. I want to give Mr Alex Lewis a personal thank you for all of his efforts in helping me drive off the lot with the car I came for. Thank you Alex and the staff at Paul Moak Honda.God Bless,Kelvin D Bennett

TCBarnes

2 de ene. de 2012

My experience at Paul Moak Honda was a wonderful one. Alex Lewis treated me with such professionalism and courtesy. Johnathan worked really hard on getting me approved and in a really nice affordable car. Great job guys! Thank you so very much!

mfertitta

21 de dic. de 2011

Very friendly people, easy to work with. Talked straight to us, did not try to harrass us. Service was quick and easy. We would use them again.

KatCross

16 de dic. de 2011

My sales consultant Mr. Alex Lewis was very professional and was very attentive to what I desired in a used car. He was very timely in following up with me after my first visit with him. I didn't have time to test drive the first day but he didn't pressure me. This was my very first time to visit Paul Moak and I was very pleased with the service I received. I would highly recommend this dealership. I'm very pleased with the vehicle I purchased, the monthly payments, interest rate and how fast the entire process was. My experience exceeded my expectations.

hondajacksonms

27 de nov. de 2011

Great experience. I would highly recommend both the dealership and the salesman to anyone looking to buy a car. They were friendly,efficient and knowledgeable.

Kincaiduk1

15 de nov. de 2011

Dealership Paul Moak was Very accommodating and went out of way to be helpful and work with m to get to where it was win win. Great integrity, and approachable. The deal was done in a timely and fair , ethical manner.

bgeasley

11 de nov. de 2011

It only took 48 hours from the first time I talked to Alex to the time I took delivery of my 2012 Pilot. Wednesday he gave me all kinds of information and showed me the Pilots they had on the lot. Thursday he located a Pilot with the features and color I wanted and got it delivered to Paul Moak Honda. Friday morning he called to say we could pick up the car. Very helpful, polite and cordial service..............Barbara Easley

grocerygetter

7 de nov. de 2011

Alex Lewis followed up with us after having our van appraised at Paul Moak to see if he could help us with our car purchase. We called Alex mid afternoon on a Thursday to tell him we wanted to come by to see the Odysseys and would be there in 10 minutes. When we arrived Alex already had a van pulled out and ready for us to inspect and test drive. During the negotiation process and when we came in for signing, Alex was great. He went above and beyond to make sure our front tag was in place before we left the dealership. He also set up our phone in the van and showed the features available.

AlanaR

6 de oct. de 2011

Latrail Halton was very friendly and helpful. His description of the car was very thorough and his customer service was impeccable. I spoke to Larry Holder regarding my trade-in estimate and he was very accommodating and truly a pleasure to do business with. Johnny Glass assisted me during the closing of the sale and he was very informative and delightful to deal with. I enjoyed the tour of the dealership/service department that concluded my visit yesterday and even felt at home with the friendliness of the staff and the warm welcome that I received. My experience at Paul Moak Honda is truly how buying a car should be. I would and will recommend them to anyone.

Andie_Zarich

24 de sep. de 2011

Bob was very helpful and listened to what I was looking for, I indeed found a Honda that was the ultimate Mustang replacement/ Larry and Johnathan were very helpful in getting my husband the mechanical information and financial numbers he needed to see for me to have his blessing to get my most favorite HONDA ever, Thanks GUYS yall did a great JOB PS thanks to Mrs Larry for coming to my rescue with Her husband when my courtsey car had problems>> This place treats ya like a good friend. Thank you so muchAndie Zarich-Slavant

redfox524

20 de sep. de 2011

Nick Davis was very professional and polite. He took the time to explained and make sure we knew how to work everything in the vehicle. He gave us his card and told us if we had any questions after we left the dealership to be sure and call him. Everyone at the dealership was very friendly. We went to one other dealerships on the day before and we were not pleased with the price of the used vehicle. We purchased the 2012 Honda Accord from Paul Moak because of the price and the interest rate.

jgibson358

17 de sep. de 2011

The best customer service and kindness we have seen. We love our new Honda Civic!!! Thanks again. It was a pleasure to have done business with Mr. Sam Cain and Mr. Johnny Glass.

jarplloyd

14 de sep. de 2011

The employees at Paul Moak Honda were all very friendly and helpful. They were determined to get me into a vehicle that was what I wanted and could afford. Nick is an excellent salesman who went the extra mile for us. We appreciate and will recommend Paul Moak Honda to anyone in the market!!

lisa purdie

29 de ago. de 2011

I walked into Paul Moak and immediately felt at ease. Alexis Lewis was my salerepresentative and he made me feel comfortable. We were able to get a deal together that was mutually beneficial for me and the dealership. I will send all my friends to Alex!

jree82

19 de ago. de 2011

I gave a number 5(great) for each question about the service at paul moak honda because the experiance there was great. I gave a quote by way of the internet and was promptly called back the next morning by Bob Holland saying that we were really close on the price of the 06 civic. Mr Bob worked with me on the price and i felt really good about what i paid for the civic. The whole experiance at paul moak honda was great and would refer anyone to paul moak honda and Mr Bob Holland to help them with choosing the right car for the right price. James E Reeves

mgledger

17 de ago. de 2011

This is the second new car purchase from this dealership and was the most pleasant and smooth car-buying experience ever. Latrail was very friendly, professional, helpful and attentive without ever being pushy. He made sure all my questions were answered and that I was completely satisfied. There are 3 other nearby Honda dealerships that I could have considered, but I knew from past experience to give Paul Moak Honda the first shot. I never went anywhere else... there was absolutely no need.

JohnFromMemphis

2 de ago. de 2011

Charlie was fantastic. We contacted him over the phone,initially, since we are from Memphis, and Charlie helped us to find the vehicle we were looking for, he worked with us patiently as we negotiated a price, and he made sure that we understood the process. Jonathan was also friendly and helpful in explaining each form that we had to sign. I highly recommend Paul Moak Honda.

CByrd

19 de jul. de 2011

We went in to look at a used Odyssey. It had been sold when we got there. They showed me a newer model that was certified and then gave me a price that fit my budget. They weren't pushy and I appreciated that. I never thought they could make it fit but they surprised me. I would highly recommend this dealership to anyone.

Jill Mahaffey

17 de jul. de 2011

We went in to purchase a used Honda Pilot. We offered a fair price for it, and our first offer was accepted. We were finished with the transaction and out of the dealership in about an hour. Everyone was very friendly and professional.

jonigriffin

17 de jul. de 2011

Everyone was very nice and attentive. The whole process did not take long at all and I like the way they made me feel like our trade in was of value to them as it was to us. The gentleman who ran our credit and did the numbers thing stuck with us until we reached and agreement and made sure we understood every detail.

wboyt

14 de jul. de 2011

Not pushy, knowledgeable, kept the process moving at MY pace, made productive suggestions, process done in timely manner, was willing to help in ANY area we needed

vhickman

12 de jul. de 2011

My husband and I were looking for a new Civic for our daughter. Decided to go to Paul Moak because of their reputation. My daughter and I talked with Latrel. He was very knowledgeable about the vehicle and answered any and all questions we had. We had been to another dealership and was pretty much ignored because we were 2 females looking for a vehicle. But Latrel and Johnny did not treat us that way at all. They were both so friendly and professional. Very laid back and not "pushy" at all. They were a lot of fun to work with. We had a very pleasant experience and would hightly recommend Paul Moak! Our daughter is VERY happy with her 2012 Honda Civic. Even though Paul Moak may be smaller than some of the others they were by far the nicest and most helpful. So, please give them a shot at making you a good deal the next time you are in the market for a Honda. Thank you Latrel and Johnny!!!!

DroveFromMemphis

2 de jul. de 2011

I called Paul Moak Honda looking for a specific Civic. I was very sure about what I wanted and wasn't going to change my mind! Charlie found the car for me within a matter of minutes, while other dealers told me it just was not possible to find. I drove 3 hours to buy my car from Paul Moak and Charlie Waite and I hope to have the chance to do it again one day. Charlie made me feel confident in my decision the first time we spoke on the phone. I felt like I was being treated honestly and fairly and everything was so smooth, almost as if it were too good to be true. I LOVE the Civic that I purchased new for my 16 year old daughter and she loves it too!!!! Thank you Charlie for all your caring, patience, and knowledge. You were awesome!!

bladams

25 de jun. de 2011

I recently purchased a 2011 Honda Pilot from Paul Moak and couldn't have been more pleased with the experience. I had previously purchased a Honda and also enjoyed that experience. Dick Kraft is one of the best salesmen I've ever dealt with. He was genuinely concerned about my comfort-level with understanding the details about the vehicle and the associated costs. I found him easy to negotiate with. He was not pushy or "slick" as many car salesmen often are. I would definately go to him again for a future vehicle purchase. Jonathan Chadic, the finance manager, was also very helpful. I had the pleasure of dealing with him previously when he was a salesmen. In his new role he was very focused on making sure we understood every detail of the transaction. A very nice guy that does his job exceptionally well. Jim Viberg is the primary reason I returned to Paul Moak to purchase my vehicle. Jim is the service manager. Recently, he pulled me out of a very sticky situation with another Honda dealer that didn't properly service my previous Honda and then inappropriately charged me for the work when it should have gone toward my warranty. He even called the regional Honda account executive in California to make sure I got treated fairly. I walked away not owing a dime. Above and beyond customer service. This is my fourth Honda in 15 years. I only buy Hondas and I'll be buying only from Paul Moak in the future.

mablack

10 de jun. de 2011

I had a wonderful experience at Paul Moak Honda. It Latrail was very knowledgeable and very kind. I didn't feel like he was the "typical" car salesman at all. I would highly recommend Paul Moak Honda. The whole experience was pleasant and everyone we dealt with was wonderful do deal with.

sysims33

29 de may. de 2011

I found the car I was looking to buy on Autotrader and called Paul Moak to see if it was available. I was lucky enough to get Charlie Waite as my salesman. He was very kind, patient, and professional. He was honest about the popularity of that car and offered to call me if it sold before I got there the next day to save me a 90 mile trip. I actually had fun buying my car because all of the people I spoke to were so nice and personable. I even asked Johnny, who was helping with my financing and paperwork, if everybody there was really as nice as they seemed and he assured me that they take pride in their customer service and yes everybody there is nice. The car was as perfect as Charlie promised it was on the phone and we worked together to get my monthly payments where I needed them to be. The appraiser was so nice and gave me a very fair trade in for my 2004 Honda. I have recently dealt with other companies that were trying to give me less than my car was worth according to NADA and KBB, so the Paul Moak trade in offer was right on the money. Over-all the experience was great!They touched up the car and had me ready for my trip home. Like Johnny said, "Buying a car should be a fun and enjoyable experience" and I would have to say mine was just that! I will be buying my next Honda (my family currently has 3 and I personally have had 4 in my lifetime)from Paul Moak Honda! I know I can call them and get honest answers and a fair trade. They advertise that you will get "A Deal, not an Ordeal" and it is the absolute truth! Thanks Charlie and Johnny! I love my beautiful Civic!!

Suzannedavis222

12 de may. de 2011

My salesperson Alex Lewis was great! Jonathan worked with me and found a great interest rate. They walked me through the whole sales and purchase process. I definitely recommend Paul Moak Honda to anyone looking for a Honda. I LOVE MY NEW HONDA!! Suzanne Davis

redbanks7

30 de abr. de 2011

Salesman Alex L. was helpful, not pushy. Friendly guy who made my purchase easy. They had a good selection of used Odyssey vans. This was my second time buying a used car at Paul Moak and will check back with them next time I need another Honda. good central location.

briarpatch_39272

28 de abr. de 2011

Dick Kraft was so helpful in finding the car I wanted. He couldn't have been nicer. I was treated with respect and efficiency in all aspects of my purchase. Not only did I feel I was offered a very reasonable price, the staff went out of their way to help me find affordable financing. I don't often purchase a car, and in the past I have been rushed into buying more than I had intended. I felt Mr. Kraft wished only to help me find what I wanted to buy. The handing of the finance paperwork was efficient and again, no push to buy extras that I didn't want. When I buy another car, there is no doubt that Paul Moak will be my first choice. And I will tell all my friends they need to try a Honda and to get it at Paul Moak Honda. I agree with another's comment, I can't remember when I have felt so happy with a purchase. I smile and even giggle when I drive my new CRV. Charlene SmithTerry, Mississippi

patricep

27 de abr. de 2011

What a friendly dealership. When given my specific requests for a vehicle, meaning the options on my Odyssey that I just couldn't do without, Alex went the extra mile to find the perfect van for me. The finance department was very efficient. We don't live in Jackson, so a lot of our information was given over the phone. When we arrived at the lot, it didn't take long for us to sign our names to the paperwork and be on our way. Thank You!

Gareth Cockerill

21 de abr. de 2011

I have never been treated as well at a dealership as I was when I visited Paul Moak Honda. I had been watching their on-line adds and knew what vehicle I was looking for. The sales person, Dick Kraft, was most helpful, but not pushy or manipulative. He provided thorough information about the vehicle, treated me with utmost respect, and let me take it so that my mechanic could look it over. The used but Honda certified Odyssee van was all that Paul Moak had advertised it to be. The price that we negotiated was the exact price I had in mind when I went into the dealership.I think I was happier when I left that I have ever been after buying a car. Oh yes, the rest of the staff, I think their names were Larry and John,were also cordial. The next time I'm in the market Paul Moak will be the first place I look (after checking out their on-line adds!). I'll also ask for the same salesperson, Dick Kraft.

maeganmitchell

24 de mar. de 2011

I immediately felt comfortable at this dealership. My salesperson Alex Lewis was friendly and available, but not forceful or trying too hard to just sell anything. Alex worked to find the best car he could in my price range. He presented me with several options and kept in contact with me. I did not decide to buy this car overnight! I did my research. For me, this was a big decision and he gave me the space to make what I thought was an informed decision without trying to distract me with bells and whistles. I felt as if he listened to what my needs were and respected that I was on a budget. I got a GREAT deal, but it has all the frills that I needed and wanted. I didn't even expect to buy a new car. I came to look at used cars (which he showed me as well), but I just couldn't beat the price for a new one! I'd been looking at cars for a while. I looked at other dealerships. I looked at cars online. I even looked at rental car sales at Hertz and Enterprise. No disrespect to those places, but Paul Moak was the front runner by far because of the service Alex provided and the price. I was nervous about the car buying process. But, Alex was up front and stuck to his word which made the process go very smoothly. It is possible to get great service at a really good price.

sherryemerson

22 de mar. de 2011

Don was my sales person. He was awesome! Friendly, not pushy, well informed. I will tell anyone looking for a car, go see Don at Paul Moak Honda.Jonathan helped me get financing. Again, one more awesome guy. He worked and worked to get me a good rate and great price.Paul Moak Honda is by far, the best dealership I have ever dealt with.

kcarlley

13 de mar. de 2011

Upon my last visit to Paul Moak Honda of Jackson, as usual, Samantha Creel was extremely helpful and accomodating in keeping me informed of the progress of my Honda CR-V service progress. Also, the head technician, Jeff Klein came out personally to explain to me the problem and took the time to answer some questions I had that were unrelated directly to the problem related to my visit. I was very appreciative of Jeff answering my questions without making me feel rushed and also taking the time to educate me on other aspects of my engine. Samantha and Jeff are always so professional and I appreciate the fact that I feel like I am always treated as an individual with a unique automobile rather than "rushed in and rushed out" as I have heard from friends who take their vehicles other places to be serviced. I take care of my vehicle as I was taught by my father (he taught us to take the very BEST care of our vehicles as possible) and I appreciate the fact that every single time I take my vehicle in for service at Paul Moak Honda, they treat my vehicle like I treat it.

Pat Patterson

10 de mar. de 2011

We purchased a 2011 Odyssey Touring Van by phone. The price was right for us, and their was no negoiating. A trust was established between both parties and Mr Mcloud proceeded with getting vehicle ready for us since we were from out of state. We would certainly do business with them again and definitely be glad to recommend them to anyone else looking for a vehicle. Charlie gave us a good overview of the "bells and whistles" in the vehicle.

L James

5 de mar. de 2011

The thing the impressed me most was, when I pulled onto the lot the salesmen didn't come at me like I was road kill and they were buzzards. That has always turned me off when looking for a vehicle. I would definitely recommend this dealership to others.

vickiemichell

28 de feb. de 2011

The salesman that worked with me was very knowledgeable. He was easy to talk to and very pesonable. He was not pushy like other car salesman with whom I have spoken to. eceived more than expect. I am Very satisfied with purchase and would do business with this dealership in the future, as well as recommend it to others.

raswindle

27 de feb. de 2011

Super friendly people that did everything within their power to get me the exact vehicle that my wife wanted. They gave me the best price out of the 3 local honda dealerships. Ive always had a strong dislike for new car dealers because of the strong pressure to buy a vehicle, but with johnathan and don i never felt that i had to buy a car before i could leave. I was even told after being told the price on my wifes accord that i could take it to the other dealer that i was working with to see if they could beat it. i would recomend strongly buying from them and im saying that not on comission. Robbie Swindle

shwatson

22 de feb. de 2011

I have had service performed on several vehicles at a number of dealerships over the years, and PM Honda probably ties for 1st with a local luxury car dealership for awesome service. Whenever I have taken my vehicle there for a particular service, I never feel pressured into having additional unnecessary/excessive services performed (as seems to be the strategy with other places I've visited). If the staff feels like there is a service that is critical to maintenance that they need to bring to my attention, they promptly call, provide the details I need (i.e. cost for labor/parts, duration to completion, etc.), and then let me make the call. Every part of that office is efficient and smooth for the customer, from the cashier's station to service tech. They make vehicle maintenance as painless as possible...the only regret I have is that I didn't purchase my vehicle from them! Can't say enough good things about them - they rock. :-)

davster82

19 de feb. de 2011

Stopped by late on Friday night and were treated very well by Stevie and Latrail. Arranged to come back Saturday morning with my daughter to test drive. We got there a little early and Latrail was busy but was ready to help us well before the arranged time. I think we got a very good deal on a very good car that will be very safe for my daughter to drive to college. They had to work hard to get us financing we were satisfied with. Throughout the whole process we were treated very considerately.

doctordot

28 de ene. de 2011

I enjoy going to Paul Moak because they treat you like a friend instead of a customer. I have built a long-term relationship with many of the employees and the quality of work is outstanding. I often recommend Paul Moak to other Honda owners because of the good work.

Gerre Moak

25 de ene. de 2011

I am always impressed with the way Paul Moak Honda handles theircustomers. If the repair takes longer than usual, Samantha explainswhy and what the technician is doing at the time. I appreciate their excellent customer service and will continue to do business with this dealership.

patpjr

23 de ene. de 2011

They answered all my very percise questions. I have VERY little time to run around looking at dealerships because of my job. So I do alot of communicating online via email and I do alot of research via online too. I knew exactly what I wanted and aprox. monthly payments compared to what I had gotten from them before. I always give the dealership I bought from the last time first shot at my business IF they have treated me well since I bought the car. And Paul Moak did!!!

Dee Taylor

21 de ene. de 2011

Took Honda Accord in for routine maintenance (B1 oil change, tires, filters, etc.). Samantha met me promptly when I drove up and took all my information. I was delivered to my office. Samantha called to let me know that during the oil change the technician discovered I needed a new battery, new oil filter and new cabin filter. She quoted all 3 prices and then a total. I instructed Samantha to have the technician replace all filters and the battery. The car was ready on time and as a courtesy was washed and cleaned on the inside for me.

Stacy Harrell

18 de ene. de 2011

It was a great buying experience. Everyone at the dealership from the general manager to the sales manager to the finance person to the sales person were very helpful and knowledgeable of the vehicle we were looking to purchase. the dealings on the price of the vehicle were honest and straightforward and i always felt like they would help me in any way that i asked. We would for sure buy from Paul Moak Honda again.

orange25

13 de ene. de 2011

Greg Altorfer listen when i talked,He answered all my questions,He showed me every thing in the car and what it was used for.I bought extra things i wanted to put in it, he set them up, and showed me how to use them, he was a great sales person,He went out of his way to make my day the very best,The car was detailed to my perfection, He didnot drag his feet, he knew what he was talking about, and gave me a great deal,Wish all sales people were more like him,

hospodor

7 de ene. de 2011

I came in without an appointment and Diane and the service team were able to get my oil changed quickly and even washed my car. In addition, they found some things that I needed to look at repairing on the car and gave me a detailed explanation with prices and explained the importance of the repairs. They are always very helpful and friendly and I so greatly appreciate it.

proudpilotowner

2 de ene. de 2011

I had not bought a new vehicle in a long time and I was dreading the thought of going to a dealership and being hassled by salesmen. So I did most of my research on the internet before deciding on visiting a dealership. When I first went to Paul Moak Honda, I met Don O'Harroll. He was very kind, courteous and professional. He explained all the features in the different models that we looked at. At no time did I feel pressured into buying anything. I then went online and requested quotes from various dealers around the area. The quote from Paul Moak was the best quote that I received. It was a no brainer going back to Don and finalizing the purchase. I would highly recommend both the dealership and Don to anyone who might be interested in purchasing a vehicle in the future.

kcarlley

16 de dic. de 2010

I have always taken my 2003 Honda to Paul Moak Honda for service. Samantha Creel always keeps me updated on what is going on with my car, also, any variations (including price), and, in general, makes my visit a pleasant experience. All of the above-mentioned people are very professional and I would not take my Honda anywhere else for service. Atmosphere is comfortable while I wait, coffee provided, all in all, I would not take my Honda in to be serviced any other place than Paul Moak Honda.

curlyq

13 de dic. de 2010

Finding, trying and buying my new CR V could have been traumatic. It wasn't!Over the past 15 years, I've learned to appreciate Hondas and to trust Paul Moak.Charles Waite(sales consultant)had been recommended by two people. I know why. Within a few minutes, I felt that I was being helped, not sold. After my first visit, he neither chased me as I left the lot nor hassled me at home.My questions were answered,pressure was non-existent, and the price was in line. I wanted a transaction that was good for both of us. That's what I got.Top-notch car, dealer and salesman...can't ask for more than that.

shollidayp

9 de dic. de 2010

The service manager promised they would have my car ready in one hour, and he did!I lost, or didn't receive my free coupon, he took care of it.After the new owners orientation, I felt like I knew several people, at least faces.One day, I came by to pick up a mat that I ordered for the back floor of my CRV, it was obviouslytime for your employees to go home, I asked a mechanic standing by the service desk a questionI had with how and when to turn on the headlights, he was very kind and helpful, I had my emergencybreak on, so it interfered with the function of the lights, they wouldn't come on without the break beingoff. Many people wouldn't have cared, but this young man wouldn't give up until he found the answer to my question. Your waiting area for customers with cars being serviced is very nice.Every employee I dealt with was cordial and helpful. They all showed an interested and caring spirit.My Granddad was a Chevy dealer in Bay Springs for 54 years, so you could say that I grew up in a Chevyfamily. I love my Honda, also happy that I made the switch from the Chevy to my CRV.

danielirby

9 de dic. de 2010

Al the people at the Paul Moak Honda service department are friendly and helpful. The price for replacing the regulator for the driver side window was a little higher than I would have liked, but it is probably in line with standard rates. I have recommended Paul Moak Honda to friends.

susanrr

8 de dic. de 2010

The folks at Paul Moak are always courteous, polite, and professional in their sales and service. Today I had some repair work and recall work done. Although I had to wait for the work to be completed, I felt it was finished in a timely manner. As for the price, I don't know how to rate that. I'm sure it's competitive. Thank you, Paul Moak, for taking care of our Hondas over the last 17 years.

thompson MD

8 de dic. de 2010

Wonderful communication w/ service writers, technicians, and the customer. "Upfront" estimates of service cost. Genuine interest in the well being of the client/customer. Our family has experience w/ over a dozen Hondas over the years and the folks at the Paul Moak dealership have never disappointed us. Yesterday's visit for maintenance was typically excellent.

jamesmangum

21 de nov. de 2010

Mr. Holder and Mr. Chadic were very helpful during this process. I first visited Paul Moak Subura and did not get the service I felt I should have. I then went to Paul Moak Honda and received excellent service. Mr. Holder and Mr. Chadic were very professional, helpful and courteous during this transaction.

schadeytree

18 de nov. de 2010

We went to Paul Moak at the suggestion of one of our friends. We were immediately greeted and shown several cars that matched what we were looking for. All the staff were very attentive and helpful. During financial talks with Johnathan they were great in negotiating the price and options. He walked us through everything with the paperwork and the car and even gave us his cell number in case we had any questions.

sustainablady

15 de nov. de 2010

Best car buying experience ever!!!The first time I have felt comfortable and relaxed at a dealership. No pressure, friendly, knowledgeable and professional. Charlie is unassuming, delightful and stayed with me every step of the way. A great change from other dealerships where you get dumped into the ogre's nest alone to finish the deal. The best part is there was no ogre! An entirely straightforward and truly pleasant short visit that resulted in the perfect car for me. I cannot recommend them enough.

Sandy1130

15 de nov. de 2010

Charlie Is always courteous and very helpful in trying to find just the automobile we are looking for. He regularly calls us to keep us updated on the progress and to tell us of all the possibilities of choices in trying to find just the car we need. We have recommended him to others. It is always a pleasure to have his assistance in our search for a car.

mstowell

1 de nov. de 2010

I first went to this dealership because it was very close to work. I'm glad that I did. Dealing with Don was a pleasure. This was my first experience in buying a new car, and I was surprised at the professionalism of Don and the other staff. These guys are not the stereotypical wheelin' dealin' sleaze balls that car salesman can often can be perceived as. If you want a no nonsense car buying experience, I recommend these folks for sure. I was in and out in 2 hours, and didn't leave feeling like I'd been ripped a new one.

sbkelly

22 de oct. de 2010

I had an awesome experience with Paul Moak Honda. I started by browsing the website, then called with my questions. One salesman, Greg, helped me from the beginning to the end of this process. We spoke several times on the phone before we met. He was very helpful and knowledgeable, even after the sale (holding on to a cd I had left in my old car). The man who did the paperwork was also very helpful. He explained all services/options available without being pushy. I felt like they went out of their way to help me. They really performed a miracle getting me out of a very upside-down deal. I also felt throughout this process that I was in control and that the salesmen were there to answer any questions. The hardest part was deciding on a color! This was definitely the best experience I have had buying a car. Love my new car and my new payment! Ow!

dburch

20 de oct. de 2010

This is the third new car I have purchased here. Salesman was very polite and knowledgable. No pressure at all ever. Don worked to find the van I really wanted and did not settle on second choice. Very impressive gentleman! I would highly recommend this dealership and Don to anyone in the market for a car or van

kmcraney

12 de oct. de 2010

Everyone at the dealership was friendly and courteous. I am very pleased with the price and quality of my Honda Pilot. Paul Moak worked with me on payments and trade in fairly and efficiently. I would recommend this dealership to anyone serously interested in owning a Honda. Norman was honest and showed great integrity. Jonathan was very friendly and efficient.

Chuck.whittaker

6 de oct. de 2010

Everyone at the dealership has been great. Buying the car was relatively painless. I expect the car to last at least 250,000 miles. The Saturn I had before, had 203,000 miles on it when it died. The car is 2/3 made in USA with the engine made in the USA with the car being produced at the Greenburg, Indiana plant.

fcausey

1 de oct. de 2010

initially I was anxious because I feared the high pressure car sales experience most dealerships provide by running out the door trying to give you there card. Alex was very friendly and immediately put me at ease by talking about my profession and things I was knowlegeable about. My sister bought a Civic less than 2 years ago at Paul Moak and she was very happy with the experience. We looked at color charts and interiors until I found what I liked. I wanted all the "bells and whistles" so I purchased the Honda Accord EX-L Coupe. What else can I say, it is loaded and I smile when I get behind the wheel. After I knew what I wanted, we went next to see Jonathan about financing. He worked to customize the payments and get my note where I wanted it to be. The rate I got was 1.9% and the trade in value I got was more than book value on my old car. I highly recommend Paul Moak Honda and especially the two assets that they are lucky to have, Alex and Jonathan (give them boys a raise). You better go to Paul Moak Honda before you go anywhere else!Thanks again for the great deal and wonderful sales experience.Frank Causey, Jr.

lstewart31

29 de sep. de 2010

Mr. Bailey was an answered prayer for us. He was honest, friendly, and not pushy like some. Everything went smoothly. We were beyond pleased with him and the dealership. They were the best price by far. We highly recommend Paul Moak and Mr. Bailey.

dhall237

7 de sep. de 2010

This is the second Pilot we have bought in the last two months. We had such a good experience with the first purchase that we had no qualms going right back to Paul Moak for our second trade in and purchase. From the very beginning Johnathan Chadic took such good care of us and helped us through the Financial Process with such ease. Both he and Alex Lewis were very knowledgeable and extremely helpful. On Saturday, the dealership was so busy. Alex was bombarded with demands that needed his attention. He still managed to take the time to be kind and courteous and made sure we were given the attention we needed and all of our needs were met. I definitely recommend this dealership for anyone looking to buy a Honda.

jhawkins

2 de sep. de 2010

Honda prices are similar in all locations and dealers...usually within a couple or three hundred dollars. The reason I came from Oklahoma to Paul Moak was simple...Glass and O'Harroll. They were ethical, honest, up-front by providing me quality customer service and explaing to my wife and I our new Crosstour's operating methods. As a national examiner for the Baldrige National Quality Award...I know quality and concern for the customer. Paul Moak will have a customer for life.

MWoodward17

30 de ago. de 2010

Gerradrd Cook was very nice and easy to work with. He rode fearlessly with me through the waterworks curve even after I told him I had been to Nascar Driver Training School. He is young and energetic and a hard worker who wanted to make sure I got a good deal.Jonathan Chadic was very easy to work with also. He made the financing part easy and didn't add pressure. I was able to decide what I could and could not afford.Both men were very courteous and pleasant. I had a nice experience.

jetllc

30 de ago. de 2010

This is my 2nd purchase from Paul Moak in less than 6 months! I have also sent my best friend to them (Debbie Wahl) . All 3 purchases we handled perfectly. My wife commented on the 1st purchase of ours that out of the last 10 cars we have purchased she had never been treated so professionally. This is a company that really cares about thier customers! They are not simply trying to get a good score on thier customer satisfaction index they REALLY CARE AND ARE TREATING EVERYONE LIKE ITS THIER MOTHER OR SOMETHING. Larry Holder, Paul Moak and thier intire staff have thier stuff together. This dealership is a credit to Honda and the Automobile Industry. This is the type of service the Auto makers should strive for!!!John Turnipseed

Sz2baker

26 de ago. de 2010

Buying a car from Norman Bailey at Paul Moak Honda was easy and pleasant. He did exactly what he said he would do. I would buy another car from him. I have already given his name to my co-workers. More salemen should be like Norman Bailey. Thanks, Suzie Baker

Shawanda

20 de ago. de 2010

I searched for vehicles at 5 different dealerships including this one. At first I was looking at used cars, but the prices were ridiculous at the other dealerships. In addition, I remembered how nice Greg was and gave him a call. Not knowing it was his day off. He gave me the website address again and made me an appointment on his day off. The next day, I filled out the application online, within minutes the finance manager and Greg called me. I was amazed by their promptness. When I made it to the dealership, they made me feel very important. Out of all the dealerships, they provided the best customer service. I could tell by the quality of their work that this dealership has a great plan of action in place. I felt like all the other dealerships were just trying to make a sale. Greg and the finance manager were very thorough and friendly. The sales manager was very friendly as well. Keep up the good work!

williei mckinney

12 de ago. de 2010

very good works waiting periods very good very informed let you know what is going on with your car will ACCOUNDATE YOU WITH TRANSPORATION BACK AND FOR TO WORK NEED A FEW MORE WORKER ESPECIAL FOR THE ONE THAT ARE WAITNG ON THER TRANSPORATION PRICES COUND BE A LITTLE LESS

btriffo

3 de ago. de 2010

Came into town looking for a new vehicle and this dealership delivered. They got me a lower price than the other Honda dealership in town, and they got me a lower rate. Very friendly and excellent customer service. I would highly recommend this dealership to anyone who is looking to purchase a new vehicle.

jsutton667

2 de ago. de 2010

Buying a used car can always be tricky, and sometimes in my experiences the dealers are less receptive and helpful than they would be on a new car. At Paul Moak Honda, everyone I worked with treated me like I was the most important customer they had from the moment I walked in. They gave me a fair value for my trade-in and a good price on my used purchase. There was a complete no-hassle approach to the whole ordeal. They didn't waste my time either. They very promptly gave me a valuation of my trade and then set out to find a car that matched my needs and price. The selection was great so my decision was tough, but that's a good thing! Once I picked out the car I wanted, we did the paper work, traded keys/titles, and I hit the road happy. The entire process couldn't have lasted more than an hour or so which was great. The car I picked out had just been traded in and had a minor issue that needed to be repaired. The guys I worked with TOLD me about it before the deal was done and offered to fix it that day before I left. I was unable to do it due to time constraints, so they scheduled me a time to bring it back and get it fixed free of charge. I brought it back the following week, got it fixed, hassle free. Amazing service even AFTER the purchase. That is truly uncommon when buying a car. This dealership apparently has top-notch salespeople with a KNOWLEDGE of their inventory, another rarity from my experiences.Without question, the best dealership in central MS to buy a used car from. With service this good, I'm sure they're the best to get a new car from too.IF YOU NEED A CAR, GO SEE PAUL MOAK HONDA!

debcar13

1 de ago. de 2010

Alex was very helpful and very kind. They did not have the color of iterior we wanted on our new Accord and they located one for us with our desired color. Everyone we dealt with at the dealership was knowledgable and friendly. Will definitely do business at Paul Moak Honda again in the future.

dervin

31 de jul. de 2010

In over 20 years of buying cars and "fighting" with salesmen, this was the best experience with a car dealership I've ever had! From the moment we walked onto the lot, Don took care of us and helped us figure out what car we wanted without any pressure or coercing. We would buy another car from him tomorrow if we needed one.

seniorcitizens

31 de jul. de 2010

LOVE OUR EXPERIENCE!!!After obtaining internet quotes from NUMEROUS dealers in Alabama, Louisana and Mississippi, we chose PAUL MOAK in Jackson.We picked them, first and foremost, because they had NO ADDITIONAL FEES(other than MS tax and title) tacked on to final agreed on price, plus their quote was where we wanted it to be.Working with Norman Bailey(salesman), was an absolutely wonderful experience. He truly made us feel comfortable in trying to get to the bottom figure as to what we were willing to pay and what he was willing to give. Please, please ask for this man, you will not be sorry. He will do ALL he can to help you get your vehicle and his sense of humor will never let you forget him or the great deal that you get.As senior citizens we have had our share of car salesmen and car dealerships over the years but HONESTLY this is by far the best encounter we have ever had.The end result is that we did leave the dealership VERY HAPPY with a new 2010 Honda Odyssey EX-L and one week later we still feel the EXACT SAME WAY!

mallbarry

29 de jul. de 2010

The service members are always very attentive and helpful. They are also very knowledgeable about my vehicle. They have fixed every problem and done all necessary work as needed. I am very pleased with the overall service that I have always received

jroark

29 de jul. de 2010

Because they are some of the best people at a dealer ship that I have every dealt with. They are always kind and understanding about my problems. I have always been treated like they care about my concerns. Diane,Sam and Jim are really a great team. Never had something that they did not take care of it. You have a great team in your service department. I tell everyone about how great they are and they I will buy another Honda when I get ready to get another vechile. Thanks, Janice Roark

dlawson68

26 de jul. de 2010

Alexader is a great salesman. I went to the dealership to get wheel locks for my 07 Honda but instead I ended up purchasing a new 09 Honda from Mr. Lewis. Mr. Lewis is very professional when dealing with customers, he made sure that I understood the contract and made himself available to me if I had any questions. I greatly appreciate everything that Mr. Lewis did for me.

montel26

15 de jul. de 2010

DiAnn was very helpful and communicated with me prior to any work being done and explained the work to be done and what my options were. She was also able to help me in using a coupon for some of the work being done which helped me make the decision to go ahead and do some work as opposed to waiting. Car repairs are always expensive, so I really appreciated her help with that.She has been my service advisor on several visits and I have always found her to be very customer-focused which is a great asset in employees.Thanks,Monte

JMorrison3

14 de jul. de 2010

The sales staff were incredibly gracious and helpful, particularly as I was doing much of my car research through their internet service and over the phone in anticipation of my move to Jackson from California. Excellent honesty and fiarness in negotiating the deal, i would certinaly recommend them to others.

hjudy

13 de jul. de 2010

All the service work on my Honda has been done at Paul Moak, and I am very satisfied. Samantha Creel is always friendly and very helpful with the service of my Honda. My Honda is almost ten years old, but it is still running great. I would definitely consider dealing with Paul Moak Honda in the future as well.

HFLANAGAN

12 de jul. de 2010

JUST A TAD SLOW BUT ALL IN ALL WORTH THE WAIT...COFFEE,TV,MAGS AND NEWS PAPERS TO KEEP YOU HAPPY...BOUGHT THE CAR A LITTLE OVER A YEAR AGO...NO COMPLAINTS AT ALL...TAKE IT IN REGULARLY FOR OIL CHANGE AND GENERAL CHECK UP...SO FAR SO GOOD...ITS A BASIC CIVIC FOR MY 19 YR.OLD DAUGHTER AND SHE LOVES IT SO KEEP UP THE GOOD WORK!!!!

baileyway

11 de jul. de 2010

We gave this rating because everyone was great, helpful and efficient. The staff made buying a new car painless. Dwann was very friendly, honest and helpful, not pushy at all. This was the third Honda we have bought from this dealership and we will definitely continue to use them in the future.

lmcdaniel

7 de jul. de 2010

My initial contact with the dealership was via the internet. After indicating that I should only be contacted by e-mail and not by phone, I got a phone call. Did not appreciate the approach but I got over it. We bought a new CR-V. All in all a good experience, but they do try to get the most money possible out of you so know what the competition has to offer.

Andie_Zarich

28 de jun. de 2010

Going to this Dealer was an easy choice. I have Used Honda's cause they last. I purchase my parts straight from the Dealer. Now folks give me heck about this but I look at like this if HONDA makes it then It is gonna last. Paul has always been helpful in the service parts section. This time My Honda Van was acting out and as I told Jim the service manager it was "POSESSED by the DEVIL" This was Friday evening when most places are trying to push ya out the door. They ,the Service Department,were all helpful and even got me a ride to the rental car place in time for me to have Wheels during the weekend. I got an first impression of what was going on from the technician and he told me about how long it would take. Long and Short of it? My van was broke and they could fix it. I just wasn't sure that I wanted to keep that Honda. So the use car guys gave me an incredible trade in and Helped me find a Awesome certified vehicle. Don the sales person the manager on the floor and the service manager were all there til near closing to help me get into my HONDA Car new to me. I remember this experience with fondness and my next part, service or vehicle will be purchased at Paul Moak. Cause you can't make someone care that comes from good people who love their job!

dhall237

28 de jun. de 2010

We have been shopping for a vehicle for about 3 weeks now. Vicky was very helpful in guiding us to the vehicle we wanted basted on our needs and wants. I am very satisfied with her recommendations and help even through the financial process. She was not pushy. She allowed us the time we needed without hovering over us. This is my first honda shopping experience and I will definietly come back for future purchases.

barbarac

27 de jun. de 2010

Mr. Norman Bailey was very easy to work with. He was knowlegeable, easy to contact, answered his phone all of the time, and had the best price! His skill and kind mannerisms which were interested but not overwhelming or pushy were most refreshing! I really liked Norman and found him absolutely great in every way. I was so appreciative of him delivering my new beautiful grey, Honda Accord LX-P. He had better choices and prices than the dealer in my home town, but was willing to deliver the car to me. This is the second time I have purchased a Honda from Paul Moak. I am most pleased and have had an extremely positive experience with Paul Moak and especially with Mr. Norman Bailey!

chuckquart

26 de jun. de 2010

I went to Paul Moak Honda on June 26, 2010, to get my inspection sticker on my 2008 Honda Accord. Stephanie was very polite and was able to get the car inspected very quickly. I later brought my Honda Odyssey to get the oil changed. The service personnel said that I needed a new engine mount, which they were able to replace while I waited. I had an excellent experience.

Mike Michalski

26 de jun. de 2010

My wife was struggling with purchasing a car, suv, large size or mid size or what. When she finally decided upon the Honda CRV we had a hard time finding the one she wanted. We found the only one in white at Paul Moak and spoke with our sales person Norman Bailey. It turned out to be one of the best car buying experiences we have had. Norman was great to work with and the usual pains taking process to get to the bottom line was over and done with in no time. We have alredy been on a trip to Georgia and she loves how easily it maneuvers around town. Great experience would definitely but from Paul Moak and Norman again.

lhpartridge

25 de jun. de 2010

Jonathan Chadic called me less than 24 hours after I walked into to his office. He had found exactly what I had asked for in a pre-owned car. He took the car out personally to check it out, and he made me a great deal. After I got home, he called again to follow up the sale and make sure everything was alright. I have nothing but praise for him.

Nelda May

25 de jun. de 2010

The reason why we traded vehicles with Paul Moak Honda is because of their longstanding reputation in Jackson, MS for their integrity and honesty they are known for. We traded with them in 2007 and again this year in April, 2010. We appreciate their friendliness and help in making our recent purchase of a 2008 Odyssey. The salesman, Norman Bailey, was very nice, and also the financial representatives, Jonathan Chadick, and Johnny Glass. We take our vehicles to their service department for periodic checkups and oil changes, etc., and their service department is always eager to help us and do a superior job. We thank them for all their help and would recommend this dealership to anyone who is looking for a new or used vehicle.Sincerely,Thomas and Nelda MayFlowood, MS 39232

pspence01

18 de jun. de 2010

We've been looking for a vehicle for quite awhile. We were out test driving vehicles this past Wednesday and decided to just run in Paul Moak Honda to see what they had on the lot. We know the Honda product well, as we have owned close to 10 Hondas personally. Alex introduced himself to us and assisted us. Initially, we had no intentions of making a purchase that day, in fact, we were on our way to the Acura store to look seriously at a used TL they had on the lot. Alex made us a very good offer on the Honda Accord we were interested in and we purchased it that afternoon. The experience from beginning to end was very pleasant and we appreciated the way they did business with us.

gherring

17 de jun. de 2010

The reason for this review is to promote positive feedback on a very positive experience. I was shopping for a new car but had not really decided on what I wanted. After seeing the Honda Accord at one dealership, I made a phone call to Paul Moak Honda. The salesperson I needed answered the phone. Vicky Turk's personality, kindness, sincere desire to help me, and successfully answering my questions, motivated me to go and meet with her. Beginning with the phone conversation and until I drove away in my new Honda Accord, Vicky worked with me and for me. I feel that my experience was not the norm. Thanks again Vicky!

mathews46

17 de jun. de 2010

At first I was not sure I wanted to purchase/lease another car. We had a clear title on a car but it was a 2003. Vicky informed me of the low maintenance, quality, gas mileage and other pros of leasing a Honda. I was even leary of using credit with the state of the economy. Vicky answered all my questions and my concerns were her first proirity. She is the first salesperson I have ever trusted and will always come back to her. Paul Moak had my paperwork ready and the car cleaned and ready to go. Never been in and out of a dealership so quickly and so satisfied. Thank you Paul Moak and Vicky for sending my family on a jouney with more peace of mind that we are in a quality car and still financialy secure!

sharon rainey

16 de jun. de 2010

Ms. Turk, took the initiative to go out of her way to assist the customers. She is very friendly and kind to people. She has a very special style that others do not have in life. She is very personalable to meet the needs of her customers. Thanks for helping me.

maginat2000

12 de jun. de 2010

They made me feel like I was a long-time friend. They were personable & knowledgeable. Mr. Glass gave me a great rate and some nice freebies. They were vry eager to please me and get me into a vehicle that I would love. These employees proved to me that they were not out to choke me like the previous Honda dealer did. I could not have asked for any better service!

tinaedw

10 de jun. de 2010

These 3 ladies help me out so much to get my car at lunch time. I bought my car in yesterday and the ladies call and told me what they did and how much it was. I called back to see if I could pay over the phone and they said yes because I only have 30 minutes for lunch. They had my receipt ready and my car out front. They are always so sweet to me any time I come in.

duberry

9 de jun. de 2010

Alex was a great salesman and helped me select a car for my grandson. He was patient, cooperative and enthusiatic while assisting me and my family with the deal for the car. He went out of his way to help us surprise my grandson on his 18th birthday. He did not pressure me or my family members. I would highly recommend Alex Lewis to a friend or relative interested in buying a new or used car.

dahaynes52

7 de jun. de 2010

I was just coming in to look, not necassarily to buy yet! I was tired and spent because I had aready been in the heat much to long looking...Vicky came up to the car and asked if she could help and I showed her a computer printout of the car I was looking for...well long story short Vicky put me in a car, that day, I didn't have to walk more than half a dozen steps, she brought the car she wanted me to see right to me...I looked at it and my daughter drove it around and came back with a smile on her face that told me this was the car...Vicky worked with me and we came quickly to an agreement with the car and I am a proud owner of a 2007 Honda Accord...Vicky went out of her way to be kind and considerate of me and working diligently to help me get the car I was hoping for...go find a car at Paul Moak and ask for Vicki Turk..Thank you Vicki, for making an enjoyable experience buying a car

amyfit1

7 de jun. de 2010

Vicky is a wonderful sales person to work with,she made the whole experience very easy.It is my opinion that you could not ask for a more professional,friendly,and knowledgeable sales person. From the beginning of the process to the end,and even on the follow up communication,Vicky displays a courtesy and professionalism,that is rather unique and unequaled.Thank you so much to Vicky and the staff for making our car buying experience a good and hassle free experience.I would definitely recommend Paul Moak and the sales and support staff to anyone wanting to purchase a new automobile.THANK YOU!!!Amy Little

rooster1

31 de may. de 2010

they went above and beyond my expectations to make the deal happen. They worked with me for three days on the sale and searched to find me the vehicle I wanted. As always they came through for me!!! Jonathan is an awesome person to deal with and so were Johnny and Alex!

Trice33

23 de may. de 2010

This is my second Honda Accord, but first experience with Paul Moak. My salesman was Don O'Harroll. Don was very courteous and knowledgeable of the car I purchased. I appreciate his honesty and integrity. I have recommended Don and Paul Moak to several of my friends.

OwenH99

19 de may. de 2010

I own a Ridgeline now, and I have owned three Accords in the past for a total of four since 1989. I have often used Paul Moak as my service provider because they are conveniently located, and take a personal interest in helping to solve your problem. Overall Honda has a fantastic service philosophy.

lizpatrick

13 de may. de 2010

My husband and I were very pleased with the Paul Moak dealership. Everyone we talked with concerning the car we were purchasing was friendly and willing to help us get the car we wanted for the best price they could offer. We felt the price of the car was fair and our overall experience was pleasent. We love our new car and we would recommend this dealership to all our friends and family!

Jo Loflin

6 de may. de 2010

I would recommend Paul Moak Honda because the friendly and courteous employees greeted me as I entered and quickly assessed my needed service. The service was done in an acceptable time frame and I was able to pay and drive away satisfied with the service and my total experience.

bray65

6 de may. de 2010

Paul Moak Honda's service department has always been easy to work with and the people are very friendly. I am always pleased with their work. A few times I've had problems that have taken more than one attempt to repair, but they have been pleasant to work with always.

Spindoctor66

4 de may. de 2010

I purchased my Honda Accord from Paul Moak 3 years ago. Before this purchase I have never used the dealerhip's service department however decided to give Paul Moak a try. Since my first visit DiAnn and staff have done an excellent job taking care of my needs. I travel a LOT and am always very busy. When I go to Paul Moak I take my laptop in & take advantage of their free WiFi which allows me to be productive while I wait. Typically I am not finished with my work when my car is ready.A few months ago I was out of town & my wife had my car. There was an issue with the battery so I called DiAnn. She quickly looked up my account & told me that the would replace the battery at no charge. My wife got the car cranked & drove straight to the dealership and the battery was replaced quickly & easily.I look forward to purhcasing addtional cars from Paul Moak in the future!

nataliemaynor

4 de may. de 2010

Of the many car dealers I've done business with through the years, I would rank Paul Moak as one of the top two (the other one being Roper Toyota in Tupelo, which I think no longer exists). All of the sales people seemed friendly and knowledgeable, my negotiations were smooth and pleasant, the parts and service people were efficient and skillful in installing the cargo-cover I ordered, the location of the dealership is good (since I prefer to spend my money in Jackson, not in one of its suburbs). I try to throw in something negative when writing any kind of review since doing so indicates that I've given the subject thought, but in this case I can't think of anything negative to say.

bhusband

3 de may. de 2010

Jim McLeod was very helpful in explaining the internet cost information on our new Honda Accord, which is why we decided to deal with Paul Moak. Alex Lewis gave us excellent service, and was extremely helpful and courteous through out the entire process making this a wonderful experience. Jonathan Chadic was also very helpful in completing the final paperwork, and making the payment information easy to understand. This was the easiest and most pleasant car buying experience we have ever had, your customer service is top rated, and thanks again to Alex Lewis.

undnyable24

28 de abr. de 2010

I rated this dealer as good because of the assistance I received when I stepped on the lot. I wasn't on the lot 5 minutes and received assistance. I was shown the vehicle I was inquiring about and information about the vehicle and price. I was allowed to look around and any question that I had were answered. The salesperson, Mr. Lewis was very friendly and helpful and explained the deals that they had at this time. Mr. Lewis was efficient when it came to the paperwork and again any questions were answered. The price was in my price range. I wasn't hassled like I had encountered at other dealerships that day. Overall, I had a good experience in buying my new vehicle and and very happy with it.

Bettyl2w

25 de abr. de 2010

I went to Paul Moak Honda yesterday and was greated by Alex Lewis. He showed me two Honda Civics and offered me a great deal if I took one from the current stock. There was no haggling or hidden fees, just great customer service. I was given a low 1.9% interest rate when 30 minutes earlier another dealership tried to sell me a car at 7.9%. The paperwork took only about 15 minutes. My next car will come from Paul Moak Honda.

cgriff8

21 de abr. de 2010

Salesman was very courteous, professional and willing to assist in any way. It was an enjoyable experience. I would recommend both the dealership and the salesman to anyone that I know who might be interested in purchasing an automobile in the future.

kdb

19 de abr. de 2010

This was my very first time purchasing a car and I couldn't have picked or hoped for a better person to work with other than Alex Lewis. He was very patient and understanding. He was genuine and stated the facts in terms of my understanding.He went far beyond his call of duty and made me feel comfortable and respected as a customer and soon to be first time car owner. I couldnt have prayed for a more smart,understanding, and kind salesperson.

wileydad

9 de abr. de 2010

Since the Honda dealership closed in Greenville, I have been taking my Honda Civic hybrid to the Vicksburg dealership, where we had originally purchased it, for service. When we needed more service than they could provide, Paul Moak Honda was recommended. We found the service and people to be efficient and reasonable, and are very pleased.

DLJacobs

9 de abr. de 2010

I purchased my 2006 Honda Pilot from Paul Moak Honda because of their friendly and helpfull employees. I never felt pressured or treated like I didn't know anything since I was a woman purchasing the vehicle like I have been treated at other dealerships. That is why I will never set foot on their lots again and relay my experiences to my friends. I do let them know Paul Moak Honda has treated me GREAT and it is appreciated. I love my Pilot and will continue to have Paul Moak Honda service it when it is needed. I drive from Meridian, MS to Jackson just to have them take care of my Pilot!

HeatherCochranSmith

9 de abr. de 2010

Answered all my questions. Prompt service. Made sure my car was well cared for. When the male technician came back to ask me questions about my concerns with the car at no time did he talk down to me or treat me as less of a person because of my gender. I have had that trouble at other dealerships.

fredeg

7 de abr. de 2010

I bought my Honda pilot from Paul Moak and have nothing but excellent service each time I have taken my car there. The staff is always friendly and let's you know what to expect as far as the amount to expect from you service. Paul Moak and his staff are excellent representives of the type of automobile dealership I enjoy working with.

happytravel

7 de abr. de 2010

I am always welcomed with a friendly smile and a highly-skilled assistant when I pull into the Service drive, even if I only need someone to re-set my clock on the dashboard. Samantha Creel always takes care of my needs in a timely and efficient manner. She seems to go beyond what is even asked for. Today, I knew that I needed an oil change and tire rotation. A few days ago I was told by a local tire dealership near my house that I badly needed not ONE, but TWO tires, and that I needed them NOW. I had pulled into that company on my way to work since one of my tires was very low and I needed some air in it. I told this to Samantha and she assured me that my tires would be checked thoroughly and that she or someone would call me. I was very happy when she called within an hour and advised that my tire could be plugged and that my tires should be fine through at least several more oil changes! Also, I had mentioned how dirty my car was and that it needed to be vacuumed. As I was walking out to get in my car, I could hardly recognize it! It had been washed and vacuumed at no extra charge! Samantha is an asset to Paul Moak Honda and I appreciate her assistance. I also appreciate Diane at the drive thru. She is always friendly and helpful as well. Even when you are checking out at the Cashier desk, everyone is friendly. Jeannie was the person who assisted me today and I enjoyed speaking with her. Before I bought my 2007 Honda Accord from Paul Moak Honda, I had been of the opinion that maybe the dealership where you bought your car would charge more for oil changes, tire rotation and other services. Paul Moak Honda offered a free "welcome class" and I was advised to at least "try" their Service Department with any of your needs and to see for yourself. I did that and would never let anyone else perform a service on my car! Thank you for your good service and devoted employees.

mistym83

7 de abr. de 2010

We did not go in to buy a car. We were simply looking. Mr. Lewis was very helpful even staying far past closing time, and we never felt that he was rushing us. He answered all of our questions and worked to get us the best price possible. We would definitely recommend this dealer.

snlarry

6 de abr. de 2010

Great Service, I hope they stay open in this area for a very long time. The employees take time to explain things and really show that they want to help you. I felt special and they made my business their priority. I am very pleased with the service I recieved from the people and the service result of my car. My car drives likes it's brand new! No Kidding.

Parks-mccord

6 de abr. de 2010

Everytime I come into the Dealership I am accommodated. I have been driven to work and never been inconvenienced for very long at all. They are always very friendly and helpful with information about maintaining my car. I trust their service and opinion about what needs to be done. I am comforted to know they have my history and can help me keep up with service. I would not take my car anywhere else.

owconner

3 de abr. de 2010

Samantha always is friendly, easy to talk with, very knowledgeable about Honda vehicles, and ensures that my vehicle is ready when promised. I have been dealing with her at Paul Moak Honda for several years and hope that she continues to work there.I've known Edward for many years and enjoy talking with him about Honda cars, even if I'm not interested in making a purchase at that immediate time. He is friendly, does not indulge in any "hard sell" techniques,knows about features and prices, and I feel that I've always gotten a good deal at Paul Moak Honda. The sales department has always respected my requirement that I get their best price without a lot of dickering phony pricing.

jbranning

30 de mar. de 2010

We have purchased two cars and a van from Paul Moak Honda. The salesmen are no hassle and knowledgeable. Additionally, we service our vehicles with Paul Moak Honda and have been very pleased with the training and tenure of the service term. When we bought our car, the dealership hosted a "get to know your car" session on Saturday. They demonstrated how the safety features worked (including an airbag deployment demonstration), discussed the way the car was designed and how the service reminders worked. It was very helpful and informative. We will continue using Paul Moak Honda as the dealer of choice.

kcarlley

29 de mar. de 2010

Even though my car is out of warranty, I take it to Paul Moak Honda Dealership because I am so satisfied with their service and extremely competent people. The only thing I would suggest is that Paul Moak Honda DO MORE ADVERTISING!!!! TV, Radio, etc. Let people know how GREAT this dealership is!

lbarker

26 de mar. de 2010

I was very pleased with the customer service I received from Samantha. She was very helpful and offered great advice regarding my car service. I was very surprised and pleased that my car was washed and vaccumed. Your dealership really knows how to make an impresssion.Thanks,Linda Barker

wbrandon

22 de mar. de 2010

Service with a smile is the key. You are met at the vehicle with a smile. Taxi service is provide to local job sites. Once you leave you don't have to worry about return before the next service is due. I get both vehicles (Honda Element and Honda Ridgeline) serviced here.

gmcessna

17 de mar. de 2010

I would like to commend Ms.Boykin and Ms.Dodd on the excellent service they provided me when I brought in my Honda Civic for its first oil change.My sales experience was great too. Edward Townsend and Johnny Glass were very professional during the sales process. Jonathan Chadic was also helpful in taking care of a GAP insurance issue.Thank you Paul Moak. Sincerely,Gary Cessna

DIANEDUKE

14 de mar. de 2010

I was treated with compasion and caring when I brought my Honda Civic into the dealership. DiAnn explained all steps of the auto repair steps and was really interested in helping me as a customer. She had the mechanic talk with me to help explain all areas of concern with my vehicle and I felt very comfortable when I left.

Wm. P. Howard

12 de mar. de 2010

I have purchased 7 Honda Accords from Paul Moak over the years and have always been very pleased with their people and their cars. Their prices are competitive with the competition and they do not try to rush a sale. I will buy another in 2 or 3 years.

PatriciaStewart

11 de mar. de 2010

This was my first time to buy a car on my own; it went much smoother than I imagined. The Paul Moak employees made it easy, quick, and understandable, with a GREAT price to top it off. I am a huge Paul Moak dealership fan now! Honest friendly folks!

PAULINE WILLIAMS

7 de mar. de 2010

WE HAD PURCHASED A HONDA IN 2002. BECAUSE OF THE PREVIOUS SERVICE, WE WENT BACK TO PAUL MOAK TO SHOP FOR ANOTHER VEHICLE. WE PURCHASED A 2010 CRV EXL. NORMAN BAILEY WAS VERY PROFESSIONAL,COURTEOUS AND MOST HELPFUL ANSWERING OUR QUESTIONS. HE NEVER PRESSURED US. HE INTRODUCED US TO THE GM, LARRY HOLDER,AND OTHER MEMBERS OF THE PAUL MOAK FAMILY. WE HAVE ALREADY RECOMMENDED PAUL MOAK TO A FRIEND WHO WILL SOON BE IN A MARKET FOR A CAR AND WILL CONTINUE TO TELL OTHERS OF OUR EXPERIENCE. THANK YOU FOR YOUR KIND ATTENTION.PAULINE & LARRY WILLIAMS

judyrobb

4 de mar. de 2010

I bought 3 new Hondas from Charlie Waite at Paul Moak Honda. All aspects have been positive. He listens and helps me find the right car. Not pushy; just helpful. He remembers my name and needs. His "walk through" of the new car's features is very thorough. For cars #2 and #3, I drove past my hometown dealer to go to Paul Moak. Regular maintenance/service is hassle free.

Barbara Tynes

3 de mar. de 2010

These folks really take care of you! Not only do they handle your service and repairs quickly and efficiently, they will give you a heads up about other potential problems they see and help you resolve them as well. They go the extra mile for you! I remember when I brought my son's car in to see if they could replace the tail light that was damaged when someone backed into his car in a parking lot. Not only did they replace the tail light, they banged out the bumper so well that you couldn't even tell it had been slammed! Also, one time when his Accord needed some repair work, they discovered that whoever had worked on it previously didn't correctly install something and missed some other glaring items (tires on wrong, missing some protection panels under the car, etc). SO, they called the place that had worked on it and got them to pay for that portion of our repair bill! Never in a million years would I have expected that - ususally all you get is 'too bad, so sad, not my problem'! We were elated! Plus we learned not to bring our cars anywhere else for service because only Paul Moak is really looking out for us!

segrest

3 de mar. de 2010

I have purchased several cars from this dealership and have been pleased with each transaction. The sales staff is excellent and very friendly. They allowed plenty of time for questions and readily afforded the opportunity to test drive several vehicles. I would absolutely recommend this dealership to anyone looking to purchase a vehicle.

nredd

3 de mar. de 2010

We came in "just looking" without really planning on buying a car that day. Don made it hard not to buy a car. He was knowledgeable, friendly, and made us a really good deal on a great used car. The paperwork process after we decided to buy the car did take longer than expected. We were in the dealership most of the day. The morning after we got the car home, the battery was dead, and we had to jump the car off and bring it back. That process took most of another day, but we did get a new battery and were given a loaner to use while a new battery was installed. Overall, we would recommend the Paul Moak team to our friends.

PAULINE WILLIAMS

2 de mar. de 2010

WHY WE GAVE THE RATINGS ARE: ALL OF THE PERSONNEL WERE VERY FRIENDLY, ACCOMMODATING, PATIENT AND HELPFUL. WE WERE INDRODUCED TO KEY PERSONNEL, THE SERVICE MANAGER, JIM VIBERG, THE SERVICE WRITERS,SAMANTHA CREEL AND DiANN BOYKIN,AND JONATHAN CHADIC THE BUSINESS MANAGER BY OUR SALESMAN,NORMAN BAILEY. WE ALSO MET THE GENERAL MANAGER, LARRY HOLDER. THESE TWO GENTLEMAN WERE VERY PROFESSIONAL AND WE WERE ABLE TO NEGOTIATE THE PRICE OF A 2010 CRV. WE WERE RELAXED AND FELT COMFORTABLE TO ASK QUESTIONS BECAUSE THERE WAS NO PRESSURE FROM NORMAN BAILEY OR LARRY HOLDER TO HURRY UP AND LEAVE. THEY TREATED US VERY WELL. WE WILL RECOMMEND PAUL MOAK TO OUR FRIENDS.

Gee Ogletree

2 de mar. de 2010

My wife contacted the dealership while we were in Tampa looking at a similar vehicle there. She worked with Don over the phone and obtained a good price. We would prefer to buy local if everything else was equal but the price was even better than in Tampa. The truck was everything Don promised. He and the staff were easy to work with and very professional. We had a very good experience.

travia_c

2 de mar. de 2010

Greg Altorfer was a dream to work with!! Greg went out of his way in assisting me with my purchase. I feel comfortable and confident purchasing a car from Paul Moak and working with Greg. He was great he made buying my first car a wonderful experience.

marketa

2 de mar. de 2010

When I called Paul Moak, I did not intend on buying a car the same day. My call was given to Mr. Lewis and he asked several questions concerning my interest and it took off from there. I jokingly stated to Mr. Lewis that he was really utilizing his salesman skills to get me a car. He replied, "I have only been doing this for two years." Mr. Lewis was very patient with me and helpful in explaining the process. He found what I was looking for and worked hard to get me what I wanted. Mr. Lewis should be commended for his great personality, being friendly and genuine at the same time. I really did enjoy my experience with Paul Moak Honda and I do plan on recommended others to this dealership. I was completely satisfied with the services and this was a great experience.

hchambers

2 de mar. de 2010

By far the friendliest people to deal with. Bruce was very informative and willing to give me the best deal possible. The car was for my daughter and Bruce took alot of extra time to explain all of the options on the car to her. This was her first experiance with a dealer and she was very pleased.

blpearce

2 de mar. de 2010

This is the 5th Honda we have purchased. Four of these were purchased with Charlie Waite as the salesman. The other Honda was purchased used from our brother-in-law. The first time we met Charlie, he understood that we did not want to dicker over the price of the car. We wanted to know the bottom line. We had done our homework and knew exactly what we wanted. Charlie worked with us to get a good price. He took his time to go over the car and explain everything to us. He called to see if we were enjoying the car and every time we have been back to buy a car he has called us by name. We have recommended Paul Moak and specifically Charlie Waite to a number of people. We look forward to buying our next Honda from Paul Moak and Charlie Waite. As we left the dealership my husband said, "Well, I guess until we get a lemon, we will continue to buy Hondas." I certainly don't expect to ever buy a lemon. Our Hondas have been outstanding cars. The 1994 Honda is still in the family and running fine. Thank you, Honda! Keep up the good work!

crbritt

1 de mar. de 2010

We gave Paul Moak the above rating due to their friendliness, courtesy, and ease of doing business with the dealership. We were greeted by Bruce Stewart moments after arriving at the dealership. He was very helpful in offering us the current brochure on the CRV. We were able to take our time, look at several CRV's and make our decision. Jonathan Chadic was very friendly and explained everything to us clearly when it came to financing. We have no experience with the Service Department as of yet.

eric.frazier

1 de mar. de 2010

I recently purchased a certified used vehicle from Paul Moak Honda while visiting from out-of-state. I had no intention of purchasing a vehicle during this trip, but from the moment I stepped onto the lot, our salesman, Bruce Stewart, made a remarkable impression on my wife and I. It did not take long to realize that something was "different" about this dealership. Mr. Stewart was extremely friendly, helpful, and certainly knowledgable about the Honda Brand as well as the current inventory. However, we did not experienc the usual sales pressure to make any commitment or feel pressured to purchase a vehicle. In fact, I was surprised that Mr. Stewart spent so much of his time showing and test driving so many vehicles when we had so clearly indicated that were out-of-state vistors with NO immediate interest in buying. We were, at best, undecided on which vehicle we needed to replace our aging mini-van and still meet our family's needs and budget. Mr. Stewart gladly showed us every vehicle we expressed an interest in and explained, in depth, the features of each. Mr. Stewart patiently listened to our requirements and needs and recommended that we look a certified 2008 Honda Pilot which we liked a great deal. After a through showing of the vehicle, Mr. Stewart let us know what the purchase price would be. We left the lot that evening without purchasing any vehicle, or feeling any pressure to buy. However, we were clearly impressed with our experience with this salesman. We went back to the hotel that night to do our research and settled on the price we would be willing to pay. The next afternoon, we returned to the dealership, took another test drive, and let Mr. Stewart know we were ready to do business. We fully expected the previously quoted price be completely forgotten and our "battle" with the dealership to begin. Mr. Stewart quickly returned with a price less than what he told to expect the previous day. I could have fell over: not only was the price less than what I had been qouted earlier, it was within $80 of what my final offer was to have been. I had never purchased a vehicle without out the usual back and forth and normal sales manager-salesman tactics. Mr. Stewart and Mr. Chadwick were extremely helpful providing all the documentationn I needed to have the vehicle registered in Louisiana during and after the sale. Mr. Stewart followed up, as promised, after the sale; overnighting a missing accessory and an item we left in our old car. Lots of salesman say they're going to do something, Bruce follows through! What a refreshing change! Paul Moak's slogan "Deals not Ordeals" is more than a motto, it's their business practice! I HIGHLY recommend Paul Moak Honda to anyone interested in no-haggle, no pressure car buying experience! Thanks to Bruce Stewart for all your help! You definetly made the trip from Baton Rouge to Jackson worth the trip! I'll make it again when I buy my next car!

battonbeth123

28 de feb. de 2010

Samantha Creel and Diane are always very helpful and I appreciate getting a complimentary cab ride to and from work so that I can drop off my car and pick it up when the service has been completed. The service department has always been good. Beth Batton

Beth Threadgill

17 de feb. de 2010

I always receive great service at Paul Moak. They are very helpful. I don't have anything more to say, but it won't let me "submit" unless I type 250 characters, so here goes!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

paalexander

16 de feb. de 2010

My most recent visit was to the service dept which always does a great job. I have no problems with them. I do not feel the same way about another employee there not involved in the service department and plan to submit another survey on that topic.

lbuford

10 de feb. de 2010

Due to the misfortune of hitting a pipe in a parking lot, I called Paul Moak Honda for assistance. The wonderful staff helped me to get a tow truck rushed to me & Mr. Jim Viberg also came to check on me while I waited with my car in the pouring rain. They assisted me after hours, and made sure my car was sent to the repair shop in good hands. They were greatly appreciated.

CDRT

10 de feb. de 2010

Mr. O'Harroll was very helpful from the minute we walked on the lot & continued that great customer service throughout our purchase process. The courtesy and willingness to work with us is one of the main reasons we made the decision to purchase a vehicle from them over other dealerships. We appreciate their level of service and will spread the word to others!

jannpearson

2 de feb. de 2010

Samantha was very quick to help me get my car serviced. She is very professional and friendly. She explains the service needed and tells me how much the bill will be before they take the car back for service. My husband and I have two hondas that we always get serviced at Paul Moak Honda because of great customer service they give.

Honda72

27 de ene. de 2010

This is my third time to lease from Paul Moak Honda. I had some dis-satisfaction with my most recent lease terms after I left their office. However, I called back and spoke with them and these issues were rectified. Customer satisfaction is very important to them and they want you to be happy with your vehicle. I would definitely do business with them again.

vwillardharrell

27 de ene. de 2010

I purchased my car there and have had wonderful dealings with them ever since. They give good service and are always accomodating. I would purchase a car from them in the future because of their excellent service. They have knowledgeable people working for them.

Dee Taylor

21 de ene. de 2010

I have dealt with this company for years in the GM area and now in the Honda area. I could not be happier with the service I have received and also the sales division when I purchased the car in April, 2007. The service department is to be commended for their courtesy, kindness, friendliness, professionalism, and etc. Everyone at this dealership is of the highest caliber and it shows in the length of their service with this locally owned business.My car went in for a scheduled maintenance and a problem was discovered. The service manager and technician explained the problem in terms I could understand and were very patience with me. I recommend this dealership whenever the occasion arises.

Lee McCarty

20 de ene. de 2010

These are great people. Paul Moak greeted me when I go out of the car. The service manager buffed out a spot for me - no charge!! The ladies are great. They always ask about my family and asked to see pictures of my granddaughters. The waiting area is great - cable TV, USA Today and magazines.

nabors

12 de ene. de 2010

Paul Moak is the ONLY place I will take my car for service, from oil changes to repairs. I thoroughly trust them to be honest and give me the best value and service. Jeff always goes the extra mile to ensure that everything is working properly, and alerts us to any recalls or other issues that could apply to us. I recommend Paul Moak to anyone I know who owns a Honda vehicle.

bicrydr

3 de ene. de 2010

I was very pleased with the low pressure approach that Lawrence used. I don't like to be called over and over. He answered our questions and took care of our requests. ie.- replaced damaged tire, obtained new floor mats for the vehicle, etc. I would probably use this dealership again in the future.

sboone

30 de dic. de 2009

I came in the dealership for a service issue, upset about honda's parts warranty. I acted out a bit; however, Mr. Viberg kept his cool and went out of his way to answer my concerns and resolve the issue. Not only did Mr. Viberg resolve the issue but bent over backwards to make me feel good about returning to Paul Moak as a customer. I seldom take the time to write good reviews, but knew this was one of those times when 100% good customer service needed to be recognized. Thanks Mr. Viberg.

Stephb4

17 de dic. de 2009

The salesman was very friendly and tried very hard to get the best deal possible for me. I really enjoyed the entire process and it didn't seem to be be as much of a hassel as I remembered my last car purchase experience to be. Alex even came to pick up my car to have the running boards installed, so I didn't even have to take it in for the addition. I feel that they go out of their way to help the customer and the friendly enviorment was a welcomed change from what I've dealt with in the past at other dealerships.

kevbo920

11 de dic. de 2009

We met Don looking for a cash for clunkers car about 6 months ago. He made such an impression that when I was looking for a car 6 months later we remembered that we wanted to do business with him. I told him what I was looking for and he went out of his way to bring a price down on a car that I am very satisfied with. We treated each other with a mutual respect.Afterward, I left my garage door opener in my car that I traded in and it became a full dealership effort to get it from the off-site detail shop. Everyone was very friendly and showed concern in helping me get it back.

JOHNTAYLOR

8 de dic. de 2009

I STARTED DEALING WITH "PAUL MOAK HONDA" IN DEC.'05. THEY HAVE ALWAYS BEEN VERY FRIENDLY,KNOWLEDGABLE AND PROMPT. THIS HAS NOT BEEN THE USUAL EXPERIENCE THAT I HAVE HAD IN THE PAST WITH AUTO DEALERSHIPS. THEY HAVE REPLACED ITEMS THAT HAVE BEEN ON "RECALL" BY THE HONDA FACTORY. WHEN ANY OF MY FRIENDS OR NEIGHBORS ASK ABOUT INFO ON GOOD "HONDA SERVICE", I RECOMMEND "PAUL MOAK HONDA" TO THEM. MY WIFE PURCHASED AN '07 HONDA CIVIC FROM ANOTHER DEALERSHIP. BEFORE WE PURCHASED THIS CAR WE ASKED PAUL MOAK FOR INFO ON THIS CAR AND THEY ASSISTED IMMEDIATELY. THEY HAD INFO ON THIS AUTO IN THEIR SERVICE DATA BASE. WE PURCHASED THIS CAR AND BROUGHT IT TO PAUL MOAK FOR SERVICE.

trumpet232

6 de dic. de 2009

First the bad news. The service department. While it is not bad they could be a little quicker to greet arrivals. I have had to go inside and look for someone to check my car in for repair. Also, they have certain mileage service recommendations that are different than what Honda requires. That can be confusing to the customer. Now, the good news. Charlie Waite has been my salesman for many years and I have owned several CRV's and am currently leasing an Accord. I have the utmost confidence that he is being fair about pricing and ALWAYS treats me like the "good" customer I am. That goes a LONG way when I start to consider buying/leasing a new vehicle.

Betty Hearn

4 de dic. de 2009

I located the vehicle I bought on the internet, talked with the salesman over the phone once, then drove down (200 miles away) one Saturday afternoon, bought the vehicle, and drove home. It was so simple--no hassle, no bickering over price. Simplest vehicle purchase I've ever made.Betty Hearn

alice.head-patterson

28 de nov. de 2009

The entire sales team was great to work with and made my car buying experience very positive. The salesperson was knowledgable about the vehicle I was interested in and I felt that I received a fair price. I would certainly recommend this dealership to others.

jwaller

25 de nov. de 2009

My family has bought 3 cars from Paul Moak (Accord, Ridgeline and Subaru Forester), and we have been pleased with all of them. We drive our cars for about a decade, and we have never had problems with any of these vehicles. The sales and service staff at Paul Moak are friendly and professional. I would highly recommend Paul Moak Honda to anyone.

pmuser09

23 de nov. de 2009

I have been a longtime Paul Moak customer, mostly due to the friendly atmosphere that has been created at their dealerships. It's not your normal car dealership for sure. While I have historically been a Honda customer, I have even begun looking at their Volvo dealership recently. I still price around to make sure I'm getting the best deal - but all else equal, I choose Paul Moak.

john riley

20 de nov. de 2009

I've bought 3 new Accords at Paul Moak, a 99, an 07 for me and an 08 for my wife. When I get another car, I'm sure it'll be a Honda from Paul Moak. All my service work is done here. I see them pretty often.What more can I say. I'm 72 years old and have bought a few cars. This is the best dealership, in all areas, that I've ever done business with. This is one friendly, competent, dedicated bunch!!

Pastor Pete

20 de nov. de 2009

The employees are personable and professional from the Service Manager who checks you in to the Parts Dept. manager, the cashier and the tech who services your vehicle. The service department accurately estimates the time it will take to service the vehicle and the final bill is extremely close to the estimate for the service. The service department informs you if the job will take longer than estimated. Twice I have thought the vehicle needed an alignment. The service tech checked tire wear and test drove the car and reported you don't need an alignment now.

madisongirl

18 de nov. de 2009

I was very impressed with the level of service and attention that I received. I had been exploring lease options for several months, I was pleasantly surprised with an even better lease quote than I had originally received. I leased a new Accord, and when it was time for the end-of-lease options, the great service continued. Wally was very thorough with my options. I had been so pleased with my Accord that I decided to lease it for another 3 years. I would definitely seek out Paul Moak for future purchases.

falvia44

18 de nov. de 2009

I love the fact that Diane knows my name and recognizes me as soon as I exit my vehicle.I also very much appreciate the fact that staff keep me informed and give me a heads up as to anticipated costs.The explantions are always very thorough.Staff are very pleasant and professional.Service is consistent whether I am physically there or am interacting over the telephone.I live in Clinton but don't mind the drive at all.

jasonpowers

18 de nov. de 2009

My wife and I leased a new Accord in 2006. We were very comfortable at the Paul Moak dealership, and were well treated. We also test-drove a couple of other models. We really like the sales strategy used by Paul Moak, as compared to other dealers. Confidence, and not pressure, seem to guide them there. We won't hesitate to visit a Moak dealership again.

1dealerrater1

12 de nov. de 2009

Nobody expects to have a good day when they have a transmission problem. By the end of the day, my wife said she felt like she had won the lottery. Transmission problem found. Problem fixed. Battery tested and found weak. Battery replaced. No questions asked. Warranty covered. Car cleaned inside and out -- BONUS! We are happy customers.