Andy

26 de feb. de 2016

I was leaving for a long road trip the next day when my airbag light came on in my Jeep Wrangler. It was making the chime noise every few minutes! I frantically called around looking for a dealership that could save the road trip be user there was no way I could handle the chime going off constantly for a weeks worth of driving across the country. Jessica in the service department was able to get the Jeep in the next morning and had he part in stock. The repair was the most efficient and exceptional service I have ever experienced in my life. They also shuttled me to and from my home in Sedona so I could keep being productive and not wait at the dealership! So awesome. Thank you

durangolover

30 de dic. de 2015

Purchased a new to me Durango. I was very impressed with the professionalism of the salesperson and the finance guy was great to deal with.

Daniel Sherburn

28 de ago. de 2014

I went to see what the Oxendale Dodge Cottonwood, AZ for the people dealership was all about. I was looking at trucks when the salesman Chris came up and asked if he could help. I started by asking what this new for the people thing was all about. He went to tell me that it is a new way a dealership will treat people. I asked him to explain what he means by that and he said they would not pressure, not take your keys and hold them, not take your licence and hold it etc... So went on to tell him what I was looking for and what I had to work with, my complete truth about everything that was happening with my credit etc. So he pointed me in the direction of this nice looking truck. I looked at the truck and decided it was nice and I wanted to know how much it was. He (Chris) told me with the way the dealership is they could not tell me how much the truck was unless I took it for a test drive. I was kinda taken back by this whole thing but I did take it for a test drive. While I was test driving the truck I asked him again what was the price of the truck. He replied that he did not know and he would have to ask his manager when we got back. Once we got back he told me I needed to fill out paperwork and take my keys for my trade in and have the manager look over the trade in. I told him I did not want to fill out a credit form just yet because I still did not know the price of the truck. He said that I had to do this to get the price and get everything moving. I knew I should have left right then,( but I did not) my fault. Well I filled out the paper work and give them the keys to my trade in. He asked me what I was willing to pay and what I wanted for my trade in. I gave him the numbers and he said that he would be right back. He finally came back and gave me the number on the truck and what they were willing to give me on my trade in. I asked for my keys to my trade in and he said he would be right back. Then another Chris (Manager) came in with paper work saying how much they would consider on my offer that I gave Chris before he left. I told that Chris that it was not in my finances to do that deal. I then asked for my keys again and he said he would be right back with my keys. He then came back again and gave me another offer and I still declined and said where are my keys. He left again and this time I went out to watch where he went. I could see it was in an office talking to someone. They kept talking at this point I was just over the whole deal and walked into the office and said as loud as I could where are my keys. He pulled them from his pocket and said he had one last deal he could make and I needed to take it today. I told him no and he just kept on, finally i just walked out. I get a phone call about 10 minutes after I get home from Chris (Manager) again trying to give me another deal. I told him how upset I was with everything that happened and he hung up on me. I called back and tried to get him on the phone and now he was to busy to help or talk to me. I then got transferred to Travis (Chris's Manager) he told me that he was sorry for what happened and then tried to sell me the truck for what I wanted in the first place to make up for all the bad business that happened before to save me as a customer. I turned it down and said that I was still going to let Matt Oxendale (Owner) know what happened while I was there. Four days later I get a call from Chris (Salesman) saying he was sorry about what happened but he seemed to be laughing about what took place. Whatever you do don't go there. NEVER go there.

Laura

2 de nov. de 2013

If you want to purchase a car and then lie to your lender go buy a car here. If you do not have the full amount of the down payment the lender is asking for Oxendale will set you up with a Promissory Note. The catch? You will be instructed to lie to your lender when they give you a welcome call. You must tell them you paid the down payment in full. While "paper deposits" are not illegal in Arizona they are unethical. Our lender found out about our deposit handled this way and pulled the loan. Then the finance manager was mad at us because we did not lie. I told them the truth because I forgot to lie. I am not in the habit of doing so. They say they are the dealer for the people and come across nice and wanting to help you get the car you want. By using the "paper deposit" scheme, they are loaning you funds to entice you to purchase a vehicle from them where they are the only ones benefiting from the transaction. They are not for the people at all, they are all for themselves. So, if you are a liar, go buy a car from them, you will fit right in.