An Zhang

16 de jun. de 2016

I purchased a 2016 Ford Fusion SE. The service was wonderful. The staff was very helpful. I specially appreciate the help from a staff whose first name is Black (sorry I forgot his last name). He ran so far explaining the car's functions, demonstrated many features on the car, spent a few hours with me, even picked me up from where I returned my rental car. I also appreciate the person who was handling the paper work, loan application, etc. He was also very helpful in explaining all finance options and warranty options. Also I'm very happy with this new car. It has wonderful electrics, much more than I expected!

Jesse Golden

16 de jun. de 2016

I usually take my car to a shop across the street for oil changes, but since I received a coupon in the mail I decided to take it to the dealership. I was pleasantly surprised to discover that my cars first maintenance was free so it didn't cost me anything. Scheduling the appointment online was easy, and overall the work took ten minutes less than I was quoted, so that was nice.

John Brockman

16 de jun. de 2016

Always excellent service, and friendly staff. I would recommend them to my friends.

Colin Miller

10 de jun. de 2016

no complaints,.. fast, professional service. on 8th vehicle now from north county ford

M Vanbeek

7 de jun. de 2016

I bought three ford flexs four years ago still have one it has 275,000 miles still going strong needed a truck I went straight to north county ford ?

David Martin

6 de jun. de 2016

Everything went smooth and quick. Everyone was very courteous and helpful. We have purchased multiple cars from North County Ford and it is always a great experience. WE LOVE NORTH COUNTY FORD!

Jerry Farris

4 de jun. de 2016

Good job! What more can I say???? Do not have 50 words.

Max Heeter

4 de jun. de 2016

Great dealership easy to deal with, excellent customer service

Justin Moore

4 de jun. de 2016

Love the staff honestly. Everyone went above and beyond what they could have done. Really appreciate everything! My car has rust spoys and a few things I didnt see because I bought th vehicle at night and its a completely blacked out car. I hope to schedule an appointment soon to get this resolved. Alex you were awesome! Thank you so much sir.

Tammy Steiner

2 de jun. de 2016

I was very pleased with the experience at North County Ford. I want to thank Zack, Matt, Travis and Mike for making this a wonderful buying experience. I love my new SUV!

Penny Capra

2 de jun. de 2016

Easy to work with Lease Sales person. It was easy to turn in my old lease and release a new car from Ford. The process was pretty fast, not too much haggling This is my third Ford with this dealership.

Vincent Jacobson

31 de may. de 2016

Our salesman Alex was non-pressure and easy to deal with. We respect that...Also the finance guy who handled our paper signing was very personable and came across as honest. Our only complaint would be that we had to wait along time in the main office and its difficult to manage two young babies for that long. We are happy with the Explorer thus far and our only complaint so far would be that we were not aware their wasn't dual seat memory as my wife and I have totally different driving settings.

Cecil

31 de may. de 2016

Alex is my service technician and is fantastic to work with. He is always helpful and makes sure all work is done perfectly.

Ms. Morgan

28 de may. de 2016

First time at this dealer. When I booked the service, the rep told me it could be up to 5 hours. So I came prepared to stay most of the day. When I checked in and asked if it would really be that long, the SA checked and said he thought I could be out in about 2 hours. It was nearly 2 hours to the minute! Check-out was easy. Everyone was vert courteous. i'll be back!

Dan Noble

27 de may. de 2016

Came in for a oil change and as I was pulling in my check engine light came on. Alex was very thorough explaining what was wrong and the remedy. Repair was done quickly and right the first time. I keep coming back to North County Ford because of Alex.

Terri Jacobson

26 de may. de 2016

I am unhappy with the fact that the CMAX charger melts when plugged in and that Ford does not offer an upgraded charger, but was very happy with the service I received from the service manager. Jim Goovine was able to get me a replacement charger in under 30 minutes and I was out the door. He is excellent. It was all thru his efforts that it all went so easily and smoothly.

Jason Harper

26 de may. de 2016

Great place to buy a car. Great sales people with a great attitude.

David Martinez

26 de may. de 2016

Very friendly and negotiable. They keep in touch and make sure you are satisfied!

Anne & Rex Russell

24 de may. de 2016

We leased a 2016 Ford Fusion Hybrid - Titanium. We love it! R.C. was absolutely fabulous in helping us with this purchase. Once we decided which model, colors, options, etc., we wanted, he went to work to find us the exact car we wanted. When it was delivered, it was perfect and he was very thorough in his explanation of how everything worked. He also told us to come back any time if questions arise.Thank you North County Ford and especially R.C.

Susan Snyder

23 de may. de 2016

I loved Erin my sales guy. He will above and beyond to help me, wasn't pushy but made me feel like he wanted to help.

Lori Goodman

22 de may. de 2016

Everything was good, Shannon is great, the driver for the shuttle was great. Of the two issues with my car, the sinc system still gives me trouble and doesn't connect to the phone about every 4th or 5th time I start the car, but I had problems with my last Ford also. I don't think Service could have done anything differently. The reason I am neutral about recommending you is just that I don't recommend cars to people I know or work with. It's just not something I discuss.Oh, you guys could have some better creamer for the coffee.. But otherwise facility is nice and clean, pleasant place to wait.

David Eckstrom

20 de may. de 2016

Great service, met quoted time intervalxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Rudy

18 de may. de 2016

Oil change and tire rotation worked out good fast quick no problems thanks

Lynn Fulks

18 de may. de 2016

Jim my service manager is great! The facility is very comfortable while waiting for the service to be complete. Good internet and easy to work at the comfortable chairs with arm desk.

Justin Spees

18 de may. de 2016

I broke down on the freeway and had my car towed to North County Ford, The nice people at North County Ford found the issue and had my hybrid back on the road in a few hours. They even let me borrow a car while it was getting fixed. Jeremy in service at North County Ford was so helpful, and I felt that I could really trust him. I felt that the team at North county Ford was fair, and that they did a very good job fixing the problem and checking out the rest of the car. They also checked and cleared a recall to make sure that my car is up to date and safe. It turns out that I am getting a refund from Ford for the recall thanks to the diligence and attention to detail of North County Ford's team. They did not overcharge me and the labor rate was very reasonable.

Jeff

17 de may. de 2016

Helpful staff and friendly. Best deal a found on a used Prius. Only thing that needs improvement is the waiting I did to finalize and sign all the documents. I waited several hours before it was done and my kids haven't eaten dinner and it was a school night. By the time I was done the dealership was already closed and it was way past the the kids bedtime. Otherwise I would've given it a more stars.

Richard Haigh

16 de may. de 2016

by giving advance notice to service , I was able to get car done in less than 1 day.

James Bather

16 de may. de 2016

Aaron was great. I just came in because I had a check engine light on my vehicle. He took the time to find the vehicle that I needed. He explained all the features to me and showed how it would improve my life, even though I'm 92 and my life is almost over. Aaron made me feel like I was family, he is a great asset to Ford and I bet he will be running a store years to come

Dennis Bradley

12 de may. de 2016

2015 Explorer had a driver side view mirror lens replaced. I had an appointment and service was done in about an hour, I was planning on longer. Service advisor Anthony was great, one of the best ones I have worked with in a while.

Joe Aramburu

12 de may. de 2016

Had my 2007 Focus oil change and service for the first time being a recent move from Orange County to Vista. Good service by Anthony and the free coffee was appreciated too. Purchased a package of three services for $60.00 and that is excellent value. Thank-you and I will be back!

Henry Navarro

12 de may. de 2016

Brought truck in for squeaking noise. Was diagnosed for tie rods. New tie rods, $1200.00 later truck still squeaks.

Jan Frazee

10 de may. de 2016

We purchased a Transit. Service was terrific and staff was most helpful! Everything was explained well and completed in a timely fashion.

Joan Hadley

9 de may. de 2016

My service advisor Jeremy Collins went out of his way to get my car serviced & repaired and back on the road. Thanks Jeremy for making it possible for me to make a planned trip to visit my Mother for Morher's Day!

Elizabeth Holmes

9 de may. de 2016

The only reason rate this higher. would be that I stood inside the door for over 10 minutes, prior to being acknowledged. I was then acknowledged and told that someone would be with me in a minute. So, when the first gentleman did come to help me, asked my name, looked me up and handed me off to someone else, I felt that he was just trying to make an SLA and not help me. I had an appointment and should have been expected, with someone ready to help.I also have a plug in, it would have been nice to have it charging when I came to pick it up.

Thomas Denton

8 de may. de 2016

Service guy was helpful and efficient..... no problems.

Bruce Bandemer

7 de may. de 2016

I purchased my Ford F-150 Raptor at this dealership two years ago. I was pleased with there sales experience and now come back for service. I had a 3:00 appointment. They took me right in and my service was complete inside the 1 hr estimated time.

Sheila Albanese

6 de may. de 2016

They got me in and out in less time than stated. Finished quickly.

Stephanie Meek

5 de may. de 2016

This was my first oil change on my recently purchased car at north county ford..I was very pleased with the service i received..Shannon M.tech#3581 was fabulous....nice...professional..listened to a few concerns i had...My car will never be serviced anywhere else!!!

Manuel Rodriguez

4 de may. de 2016

Brought in my 2006 Ford Fusion to repair a broken front driver door window mechanism. That was repaired, plus had oil changed and car washed, in just a few hours. Work all around was excellent.

Stephanie Danielson

2 de may. de 2016

Service was great! They found the source of the problem and fixed it quickly.

Gregory Newman

29 de abr. de 2016

I especially like the fact that they completed the service faster that they originally estimated.

Philip Roussos

28 de abr. de 2016

The maintenance service was great! It always is...that is why I keep coming back. Special thanks to Jeremy Collins, my Service Advisor. He got me in and out in a little more than one hour.Phil Roussos

Seth

27 de abr. de 2016

I took my car in for annual servicing. I worked with Alex who is very polite and professional. They returned my car ahead of schedule and reviewed the vehicle health report with me. I was able to ask questions and got knowledgeable answers in return. It was another great experience.

Randy Pickering

25 de abr. de 2016

Very nice service team. Know your name and always pleasant. I have Jake the best mechanic on my truck!

George Montoya

21 de abr. de 2016

Brought my new edge in for the first oil change. Also mentioned the the breaks have been sqeaking very loud sense the purchase. Oil change was completed and new breakes were installed under warranty. Edge runs and sounds great. Thanks

Joshua Phillips

15 de abr. de 2016

Professional, knowledgeable, and diligent. Love your dealership and will be coming by shortly for the purchase of my next vehicle. Semper Fidelis to all!

Frank Murdock

14 de abr. de 2016

Every time I go to North County Ford service department I am greeted with a smile. The staff make you feel like you're coming to their house for dinner and they take care of you I have never had such excellent service at a service department before.

David Hefler

13 de abr. de 2016

I went to North County Ford with my 2012 Lincoln MKT for new tires. I had checked around and determined that no one had either of the brands of tires I wanted in the right size. One tire was worn down to the cord due to an alignment issue and I did not want to drive the car any distance. Jeremy Collins was very helpful and promised he would have the tires shipped in, installed and aligned before the end of the day. He did so and gave me the lowest comparative pricing. Everyone at the dealership was very pleasant. Customer service was excellent.

TIBBY13

9 de abr. de 2016

Sales and service team as well as finance all above the top. Team work thru out the whole dealership. All personal very professional and answered all questions fully. Great buying experience from start to finish.. THANK YOU ALL VERY MUCH

Scott Shaffar

9 de abr. de 2016

Many thanks to Lorena. She went the extra mile on my due bill

Nicholas Gaydos

5 de abr. de 2016

2016 FusionThe works serviceStaff was extremely helpful and did an amazing job. Thanks guys

William Johnson

4 de abr. de 2016

everybody was very professional and prompt . Everything was great

Mike Oravetz

4 de abr. de 2016

I just recently bought a transit connect.I had the best experience everyone was so helpful and a joy to work with.They found me the exact car I was looking for. ?

James Workman

2 de abr. de 2016

The service adviser Alex, goes way out of the way to make your experience there the BEST. you could ask for. He does the little things extra that you do not ask for to keep your car running and in the best shape for you. He is a asset to your company.

Melanie Bell

31 de mar. de 2016

I brought my truck in for an oil leak. Jim was excellent!

Clarissa Salazar

30 de mar. de 2016

When I first got to ford and explained my situation of how I almost got swindled in the ford of Escondido, the staff was very understanding and helped me find a car that is a Ford Fiesta, but more importantly helped me with a better deal. Along with nothing holding back any information about the deal , I like their honestly and support to make it better with payments which I'm grateful.

Kimberly Nary

23 de mar. de 2016

Nothing everything went well. Was quick and easy. Thanks

Homero Munoz Gutierrez

23 de mar. de 2016

The personnel at North County Ford in Vista have been helping us since 2007 with my first purchase.I have nothing but positive feedback, well coordinated, helpful, friendly and get you the best deal possible.Thank you Jonathan Casselman,Jesus"mocho",Jonathan in financing,Bobby Stanton and the rest of the team at north county ford.

Alan Brockman

22 de mar. de 2016

I have a 2015 Ford Focus that I brought in for my 10,000 mile oil change recently and the service was excellent. They checked everything on the car and rotated my tires as well. the staff was very helpful and very friendly and I got my car back in a timely manner with a report card. I will always bring my vehicle in to North County Ford for servicing.

Dean Aclan

21 de mar. de 2016

This was quick and easy and received friendly service

Albert Devlin

21 de mar. de 2016

We purchased a 2015 Ford Edge Sport in October 2015. In December I noticed an oil leak and brought it in for diagnosis.The technician confirmed an oil leak and ordered parts for the repair. Ultimately, it took a very long time, 45 days, and extensive repairs to rectify the problems with this car. Through out the ordeal the Assistant Service Manager, Steven Burke, was professional, personable, empathetic and reassuring. He opened a case with Ford and responded immediately to my e-mails and calls.The Service Adviser, Jeremy Collins, who was also professional, helpful and understanding, kept me informed regularly regarding issues, delays and progress. At this point the repairs seem to have remedied the problems exhibited by the car and we are hopeful there will be no further issues.

Taryn Shock

21 de mar. de 2016

Purchased 2016 fusion and have had no issuses whatso ever and 3 month service was fast and simple and service advisor was great at communicating with me about vehicle status

Carl Carlson

21 de mar. de 2016

F150 XLT Eco Burst 2015. First oil change. In an out in less than an hour (great). Had to return in two days due to low tire pressure light.Polite staff. I will return.Thanks, Allen

Frank Cowell

21 de mar. de 2016

Everyone was great, very helpful! Richard Palid ensured that I was in and out quickly ??something every car buyer appreciates more than you know!

Barbara Camilli

21 de mar. de 2016

I love my new ford edge, it's even better than my last one. My service experience went very smoothly. They took good care of us, thank you

Suann Minaglia

21 de mar. de 2016

Ford Fusion. Staff friendly. Service reps always helpful

Angela Crayton

18 de mar. de 2016

I have never had any cars i've owned serviced regularly at the dealer, until now. Everyone is so friendly and I trust that I'm getting the best price. I also feel the recommendations being given are all valid. The shuttle drivers are always very friendly and go above and beyond to ensure I have a ride to and from.

Dede1177

16 de mar. de 2016

I brought my sister here to purchase a car. Everyone there was extremely helpful & made purchasing a car easy & stress free! The service department was also professional and courteous. Couldn't ask for a better experience!

Myra Jean

22 de feb. de 2016

The service department did a wonderful job, they addressed all my concerns about my battery and tires as well as my regular service to change my oil and check my fluids and other parts of my car.

Anthony Malizia

21 de feb. de 2016

Our service from Alex at North County Ford in Vista was great!\

Robert W

19 de feb. de 2016

I highly recommend Zac "Tex" Morris as a sales associate. If you are in need of a new vehicle head over to North County Ford and ask for Zac. He was honest with me, did what he could to get me the best possible deal, and did not over-pressure me to purchase. I was treated with respect and professionalism.

Paul Boley

18 de feb. de 2016

I purchase a Ford C-Max. I got great advice from the salesman and the finance folks. What a great experience! We were in and out in less than two hours.

Elizabeth Balderrama

11 de feb. de 2016

Thank you so much for the excellent treatment. Elizabethbalderrama

Juha Ponkala

8 de feb. de 2016

Service advisors had knowledgeable answers to my questions.

Eugene Green

2 de feb. de 2016

Sales agent, Zachary Morris, was prompt at returning calls, courteous and provided information as requested. Would deal with him again.

sportsfan

2 de feb. de 2016

Great service......great great great great group of ppl.

Paul Woodward

2 de feb. de 2016

Jonathan Casselman was fabulous! My wife was ill during the process so he brought the paperwork by the house on his own time. The finance person , Jay Hudson, was courteous and very likeable. The awful part of the purchasing experience was when the sales manager walked in on the process looking and acting very unprofessional. We were almost finished with the purchase when I mentioned that I would do some comparison shopping at the Escondido Ford dealership and Mr. Davis said "good bye" in a rude very unprofessional manner and walked into his office with Jonathan in tow.I was on my, way out the door in a minor case of shock and anger when another employee told me the sales manager, Jay Davis, had only been with the company a short time and none of the staff liked him. The person also stated that he was a friend of the general sales manager, William Khouri, whom I had met the previous day. I have been buying Fords since I was 16 and have bought two vehicles from North County Ford but have never been treated with the disrespect or unprofessionalism that was shown by Jay Davis. If he worked for me, he would have been walking off the showroom floor with his last check.We love our 2015 Fusion SE Hybrid, The Ruby red one which I bought for my wife for Valentine's Day.Thanks North County Ford for the last 6 years.

Trudy

1 de feb. de 2016

I purchased the maintenance agreement when I bought my explorer. Best decision I made. Jim always takes care of everything. I have the utmost trust in him when getting my vehicle serviced. I would absolutely recommend this dealership to family and friends.

Delilah Holzworth

1 de feb. de 2016

Jim was great help. He got my car seen and I managed to get out of there in time to go pick up my daughter from school. They're very considerate and dependable. :)

Gary Old

1 de feb. de 2016

Good service again...I keep coming back. Friendly staff and a courtesy ride home, too!

Bruce Hueners

1 de feb. de 2016

professional, quick, courteous every time I take the truck in for service... very pleased I purchased the F-150 Platinum at NC Ford and have it serviced there. Have toured cross country in the F-150 and found it to be a great road machine with 36 gal gas tank... plus excellent for hauling. Special kudos to RC Casteneda who stays in frequent contact.

Kellie Ferris

1 de feb. de 2016

Jim got my car done in 1/2 time cause they knew I needed my car right away

James Mika

1 de feb. de 2016

Alex Perez was very friendly and professional. The service was completed on time.

Billie Nunan

1 de feb. de 2016

car was not finished when promised but they provided me with a rental car.

Don Brackmann

1 de feb. de 2016

I was given a estimate of time for service, and the service was shorter than what was promised.

Ezra Flowers

27 de ene. de 2016

Bought the car in november and had to return it for an unidentified preexisting oil leak that my manufacturer warranty refused to cover. Thanks Scion... So i drove the 40 minutes to North County and arrived to a scheduling snafu, but RC got me in and taken care of. Wasn't happy that the leak wasn't caught before I bought it, but they did take care of it quickly, courtesly and made me feel comfortable. RC followed up the following week to see if everything was cool. I like that they didn't try to pull the "Well that's your problem now" attitude, so excellent aftercare so far. Good job North County!

Loretta Seeby

27 de ene. de 2016

Jim is my service manager, he is attentive and I feel he is very honest and i can trust him. I can't believe I bring my car to the dealership. North county ford is different, even when I check with a personal mechanic, and his price was close to Ford and I didn't feel like I do here. Knowing if I have a problem they will have my back. Jeremy and the other guys always have been very helpful, and available. Just had brakes and rotors, purchased tires last spring along with my battery. I feel like I can keep my car another 5 years before I will need any new tires or battery. Also, the life of my car I will get free brake pads. Yeah. Thank Service Dept for the great work.

Jesse Nunez

26 de ene. de 2016

Purchased 2015 F150 XLT. Trevor Martin, sales, and Mike C., finance were both excellent.

Judah Perez

26 de ene. de 2016

Very helpful, much service. 10/10 Will go again.

Rosalynn Schaefer

26 de ene. de 2016

I purchased a 2015 Ford Focus. What I wanted to buy was a used car about 3 or 4 , maybe 5 years old, but I was charmed by the new cars and their safety amenities. The staff was very, very helpful, the salesman did a wonderful job of helping me. The only regret I have is that I bought more car than I really wanted to buy, and spent much more money than I wanted to spend. On the way home, I regretted my decision. It would be nice if there was a place to sit where the TV was not on.

Ernie L

26 de ene. de 2016

Jim greeted me with professional courtesy. I appreciate North County for hiring people with manners and patience. He really took the time and answered all my questions.

Scott Southard

25 de ene. de 2016

Alex Perez is great to work with. Does a great job!

Bear Scharbarth

24 de ene. de 2016

Jim did a great job. Got me in and out and got the job handled right the first time. Thanks,

Ernst Schettini

22 de ene. de 2016

The customer service was outstanding. Every interaction was top notch from the internet conversation, to the end of the transaction. RC was patient and worked through the deal. When I first arrived the car was waiting there for ready to take home. RC took me to the other lot and showed me every single Ford Fusion that the dealer had in stock. We negotiated back and forth and throughout the whole experience RC was professional. RC is without a doubt the epitome of car salesman. I live in San Diego and drove over 40 miles and it was worth it. Every request I made RC at the very least entertained it and made an effort to make it happen. Even the closer/manager was very professional and helpful. He configured my bluetooth. Offered to come back any time and he will walk me through step by step all of the features of my new vehicle. Thank you to the Ford Family.Ernst Schettini

Barritt Burke

21 de ene. de 2016

Great place for everything. Parts,service and sales are top notch.

Joy Ascher

21 de ene. de 2016

While the service was mostly excellent, the main reason I came there was not accomplished. that being the recall involving the door that I came in for. When I set up the appoint in advance, it was for that reason. When I came in, the part was NOT there. I have still NOT receive a callback on it, as I was supposed to, and it has been two weeks now. It does involve me taking off time from work, as apparently that particular task is not done on the weekend. I would appreciate a response on this.Joy A. Ascher

Peter Goethel

19 de ene. de 2016

they always do a great job, and always have my truck done when promised....thank you and I will return again for sure.Peter

Frank Murdock

19 de ene. de 2016

Like to say my experience at North County Ford was a very pleasant and courteous. I found the service associates to be well informed about my vehicle my vehicle is a 2015 Ford Explorer Limited they let me know exactly what needed to be done and when my next maintenance was do. Overall I would have to say my experience at North County Ford service department was very pleasant I would recommend it to my friends and family members.

Paul Kosta

19 de ene. de 2016

Very friendly. I suggest you develop a Jiffy Lube oil change type service to process cars faster. It takes to long to get an oil change. You would be able to process and service more cars if you just have two oil change bays.I know it will not happen but you would increase the speed and be innovative in the industry. What a concept, your dealership would have something to offer not available now.

Tawn Kent

18 de ene. de 2016

I recently took my 2013 Ford Fiesta into North County Ford for an oil change. Jim with the service department was able to be get me in the same day for an oil change and lube. The technician was able to complete the work in the agreed upon time. I went ahead and purchased another oil change 3 pack for a discount rate. I continue to find North Country Ford a highly reputable dealership. I am currently very satisfied with North County's service department. My vehicle has about 70,000 miles and I have used only North County Ford to provide all of my vehicles service needs. Thank you Jim.

Louis Pieper

16 de ene. de 2016

Excellent. Alex is always so helpful. Great time quote

Chris Taylor

15 de ene. de 2016

I contacted North County Ford because you are part of the Costco car buying program. I immediately got a call from Trevor Martin and he was extremely helpful through the process of selecting the right vehicle for me and then through the sales process. The way the Costco program is structured, it takes a lot of the hassle, negotiation and uncertainty out of the equation which made things simple, smooth and comfortable. I am really happy with what I ended up with regard to vehicle, finance, add-ons, etc. Jay Hanson in Finance was also really helpful. I have called Trevor a few times since I purchased the truck (F150 2016 Platinum)and he is just as helpful now as when he was trying to earn my business, which is nice to see. I plan on buying a Explorer this summer for my wife and will be sure to work with North County Ford and Trevor to do so. I will be sure to give you the highest marks when I get the survey from Ford too. Keep up the good work.

Doug Craig

14 de ene. de 2016

I came in to see about repairing an area on my 2011 Ford Ranger that I scratched when I rubbed up against a hedge. I didn't have an appointment but your shop was able to touch up and buff it in about 90 minutes for only $45! Nice work and very reasonable. I can always depend on North County Ford for excellent work at a fair price.

James Hoffmann

13 de ene. de 2016

Takes too long to do the paperwork. Not a new complaint I am sure and pretty much out of the hands of the individuals we worked with. Price of the car settled via USAA specs so no high pressure salesperson/situation. All individuals were friendly and helpful. Would work with same group of people and recommend to friends.

Laura Collaso

12 de ene. de 2016

2011 F-150 Supercrew 4x4 oil change and replaced front brakes. Alex addressed all of my concerns. The waiting room was comfortable. Thankfully WiFi was available so that I could hook up to my network and work from the customer waiting lounge. Suggest that you get a new coffee maker. The one you have kept giving error that tank was filling and it took too long to get a cup of coffee. The pod reservoir was overfilling with used pods & was not emptied by staff; I did it. Also the coffee area was not cleaned by staff for the 5 hours I was waiting.

Scott Williamson

12 de ene. de 2016

I started with Chris and he was not available the day I bought. He had spent a lot of time working with myself and my whife to make sure all of our questions where answered. When Trevor herd us ask about Chris he assured that Chris would get a split commission for the sale we where very happy. Trevor is the example professional, ther is not anything he dose not know about the super duty trucks and is as helpfull and frendially as anyone could ask for.

Rita Eason

11 de ene. de 2016

Appointment made, car delivered and work completed timely!Still waiting to hear about the weird difference between our 2 C-Max vehicles locking mechinisms ... the car purchased 4/1/13 can be opened by sensor on all for doors; the car purchased 12/24/13 can only be opened by sensor from the front two. We were interested in the wiring difference. No information so far.Thanks,Rita Eason

Suzanne Williamson

10 de ene. de 2016

I had my Ford F-150 in for service. Oil change, tires rotatated & car wash. Great job! Knowledgeable and fun employees.

Jeanne Nutting

8 de ene. de 2016

I first visited North County Ford in September looking for a Ford Escape, at that time Zack was very helpful and patient. I did not buy at that time because the vehicle I was looking at was a used Escape and by my standards the mileage was too high. As for the new Escapes there was not one available in the color or extras I was looking for. So I put purchasing a new vehicle off until another time. The Ford end of the year sale of the 0% interest made me revisit the idea of a new vehicle, so off to North County Ford. Lucky for me the dealership had my information of the sale person that assisted me in September- Zachary Morris- and Zach was working 1/3/16, he was available to assist me. Once again he was patient with showing me the vehicles I was interesting in seeing. I was looking for an Escape in red, red being my first choice or blue, there was a blue available with the Ecoboost, and a red without the boost. After working the numbers for the blue with the EcoBoost, I quietly asked if he would mind if I test drove the red one just to ease my mind, that I would not be happy with the Escape without the Ecoboost. He smiled a genuine smile and said no problem. We got the keys to both vehicles and I first drove the red one, I was not happy with how it drove, rode or the acceleration. Next up the blue one- sold, it was a done deal.

Mark Moore

7 de ene. de 2016

The entire sales team worked diligently to get us the best deal and we absolutely love our new 2016 Escape

Miriam Geer

6 de ene. de 2016

Thinking that it would be impossible to get the deal mentioned in the ad everything was exactly as specified without hidden costs. My terms were expedited with friendly faces and zero hassle.

Douglas Hogan

5 de ene. de 2016

Jim was great....Went to Ken Grody first but wouldn't provide loner...said I had to go where car was purchased.........called Ford Coporate and went to N. County which was more than satisfactory

Annalissa Reis

5 de ene. de 2016

1. Johnathan was amazing he knew exactly what vehicle was the perfect fit for our family and was able to stay within our monthly budget. The transaction was fast as I had to small baby's at home and needed to be in and out. Johnathan spent even minute with me showing all the vehicles options and how to oppeate. 2. Yes of course the service was amazing and I would recommend him and the dealership to all my friends and family. Actually I already have.

Gordon Banner

5 de ene. de 2016

long check-in. They no longer wash your vehicle after service.

Christopher Orme

3 de ene. de 2016

I had driven over 2 hours to make my purchase at this dealership. I was a a short time frame and they didnt waste my time.

Amy Waye

3 de ene. de 2016

Alex Perez is a great asset to your dealership.He is GREAT! Any thing that I needed he was able to arrange without inconveniencing me at all.if it weren't for Alex wouldn't have come back to your dealership for service or anything all.A great big thanks to Alex....ThanksAmy Waye

Richard Mcclellan

1 de ene. de 2016

Shannon was kind and very pleasant to work with at North County Ford.She took the time to explain what additional work was needed on my vehicle. Please tell her how much that I enjoyed my experience.

Cole Lunz

31 de dic. de 2015

Everyone at North County Ford is great, friendly and professional. The only reason I rated 4 instead of 5 is because of the wait time. NCF is understandably busy because of their quality.

Kevin Dyer

31 de dic. de 2015

I leased a 2016 Ford Escape. The staff was helpful and very accommodating throughout the whole sales experience. I would recommend North County Ford to friends and family.

Paul Carter

31 de dic. de 2015

Always easy to deal with your service department. They are always helpful and informative.

Peggy Laduke

25 de dic. de 2015

we had an unpleasant experience with this dealership when we purchased our 2014 focus--it took several months to complete and included threats of lawsuits and returning the car. so I was apprehensive about taking the car in for recall of fuel pump--however I was pleasantly surprised.The customer service was good, the employees were friendly and it turned out to be a good experience.

Jim Leathers

22 de dic. de 2015

The work was done quickly and correctly. Thanks guys.

Andrew Clemens

22 de dic. de 2015

Purchased a new 2016 F150. Used the Costco program. Richard was excellent to deal with. Great price & service.

Joseph Denhalter

22 de dic. de 2015

It was a very easy buying process with a lot of available inventory.

John Brockman

22 de dic. de 2015

I was very pleased with the 15,000 mile service for my 2015 ford focus se. The staff is the best. There always willing to go the extra mile to make sure everything is done right the first time. I always use North County Ford for all my service needs. I would recommend them to anyone needing service for there car.

John Frazee

18 de dic. de 2015

All of the staff was very congenial, explaining how my new F250 worked and all of the items North County Ford offered after the final price was agreed upon. If my future experience continues as well as the initial encounter with the staff, I plan to be a long time customer.John Frazee

Dawn Jensen

17 de dic. de 2015

Service was great and even though the ford system was down and I was a new customer they took care of me like I had been there for years. Thank you!

Susan Skinner

16 de dic. de 2015

Excellent service from the moment I called. We live in east county but bought our car from north county ford. Took it to our local ford dealer and was not happy. After driving the 45 minutes I got excellent service and will only be taking my to north county ford for service!

Alfred Hamm

15 de dic. de 2015

everybody worked as a team from sales to finance to explaining all the items on new car.The was internet sale and price quoted plus trade-in was worked out in advance and not one change or problem. My wife and I were certainly well treated and very happy. It is a long drive from where we live to dealership BUT well worth the trip to be as impressed as I was........................Thank you all

Peter Clarke

15 de dic. de 2015

It was refreshing to meet a salesman (jack Hawkins) who made the process of buying a car much more enjoyable. Thanks.

Kineta Rios

15 de dic. de 2015

Our salesman Trevor Martin was outstanding. We will be referring him to our friends and will definitely purchase another vehicle from him.

Jesse Ramirez

14 de dic. de 2015

very easy transaction through the internet and very professional people I dealt with, will gladly recommend it to all my friends and will definitely will do business with them again,thanks a lot for everything,Jesse Ramirez

Lori Smoley

11 de dic. de 2015

Jeremy never disappoints with friendly customer service in the dealership is always quick on inspecting the car and oil change

Gina Afenir

11 de dic. de 2015

Came in for a part to be fixed. Jeremy is my rep and he's treats me right.

Daniel Avis

10 de dic. de 2015

Great job by Steve Burke in service. Very quick and I'm happy with my service needs.

Christopher Williams

10 de dic. de 2015

My wife Connie does all the driving and she is delighted with the service she receives from North County Ford. Everyone there is so willing to help her over any problems she has with our Fusion.The work is always carried out efficiently and as quickly as possible.Thank you very much for the superb service!

Elia Taboada

10 de dic. de 2015

ford explorer 2015,the service was excellent, the staff was very professional and helpful and I would recommend friends and families or whoever need help finding a car or service.

Robert Parker

7 de dic. de 2015

2015 F150. Zach and Jesus were excellent. Still waiting for a due bill to be done. It has been over a week now since purchased and have not been called about installing running boards. I would recommend Zach and Jesus 100% to my friends and family. Very professional...It took a long time from the time we agreed on a vehicle and the time we finally signed papers.

Raymond Solly

5 de dic. de 2015

It was great. Sales agent was very knowledgeable. It was a good transaction.

Sal Gonzalez

3 de dic. de 2015

Very good and helpful service I would happily recommend this dealership to my employees

Ignacio Venegas

2 de dic. de 2015

I bought a 2016 mustang GT 5.0. I showed up to North County Ford and was quickly greeted by a very nice gentleman. They had a good selection of mustangs and they had the one I wanted. I was quickly offered to test drive the mustang which was a surprise to me since most salesman Ive encountered want to make sure one is going to buy a car that day or giving a test drives is a waste of time to them. Overal, the staff was great and the selection of cars there was great so i will definitely refer my friends to that dealership.

David Polinsky

2 de dic. de 2015

I bought a Ford fusion energi. I brought my car in for an oil change, tire rotation and to have a check engine light on. The service department took very good care of me and got my car taken care of in a timely manner

Gerhard Seifert

2 de dic. de 2015

2016 fusion energy. the service was great from all of your staff. the only 2 improvement that I would make is (1) To stream line your paperwork IE; all of the signatures needed and (2) provide complementary drinks and snacks. We were there almost 6 hours and our car was there already. We just took 1 short test drive and all the rest was paperwork !!!!

Catherine Thomas

1 de dic. de 2015

I leased a Ford Fusion. It's a great car, and the staff made it very easy. It was fast and painless.

Tom Holman

1 de dic. de 2015

Service was courteous, efficient & prompt.Shuttle service to & from home also prompt.

David Wahl

1 de dic. de 2015

Everything went as promised. Great service, on-time, just as promised.

Rosann Taylor

1 de dic. de 2015

Our Service Mgr, Jim Goodine is awesome! We won't take our vehicles anywhere else.!

Ezra Flowers

29 de nov. de 2015

RC was my rep and he gave me a Great buying experience! Pretty quick in and out deal, I knew what I wanted and how much I was gonna 2 pay from the jump. Very comfortable atmosphere, good attitude from seller, non-aggressive, and honest. Things I thought could have gone better were the time in between call backs during the negotiations, and he really didn't have a clue about the car I wanted to buy. In all fairness, they are a busy car lott, and I was buying a scion frs from a Ford dealer. Got a good deal though. Now we'll see how the premium warranty service that I purchased fairs out.

Tawn Kent

27 de nov. de 2015

I continue to experience the best service at North County Ford. The service department provided me with an accurate estimate of how long the service would require. I had two recall orders which provided me with a car rental that made it possible for me to complete my daily activities. In addition, I had my pre-paid oil change and lube. After the initial inspection it was determined that I needed a new air filter, and several other timely repairs which would be needed for a long family trip we were making that same day. I noticed that after the service that my car operated much better and the fuel economy had improved dramatically on our 1,500 mile round trip. I would like to thank JIM for his excellent and timely customer service on my 2013 Ford Fiesta. I continue to consider my purchase of this vehicle to be a wise investment. Thank you.

Allison A

24 de nov. de 2015

After a considerably miserable experience at Ford of Escondido, I decided to visit North County Ford. (as I'm an avid Ford driver). RC Castaneda and Jose O. helped find the Fusion I was looking for, to the T and also helped me get it into my price range. I am 100% pleased with my experience.

Kevin Settles

23 de nov. de 2015

Zach Morris was the most accommodating and helpful car salesman I've ever encountered; he understood my financing perimeters and personal situation and worked overtime to get me the car I wanted, at the price I could pay, and the financing terms I could accept.I didn't feel pressured or rushed to make snap decisions and his manner was professional, courteous and respectful.I had the greatest car buying experience because of Zach and the team at North County Ford. He, and they, make their competition seem like amateurs.I rate North County Ford 10+.Kevin Settles

Jon Macgregor

22 de nov. de 2015

Buying a car is always a stressful event, but buying two can really turn up the anxiety meter. Our salesperson, Zach Morris, was calm, collected, and really went to bat to help us get into the cars we wanted. The entire transaction took over three days as we didn't have the best credit, but he made the deal work, and I would recommend him to anyone looking to get into a great vehicle.

Michael Mendoza

19 de nov. de 2015

Everyone was so helpful throughout our car buying experience. We are very happy with our certified pre-owned 2015 Explorer XLT.

Mary Amari

17 de nov. de 2015

Service was very good. I would definitely return for service and would recommend.

Jim Catley

17 de nov. de 2015

Purchased, and had installed, 4 tires. Once again we were pleased with Alex, who handles our account...he is always professional, friendly and competent. However, I was under the impression I would be paying an advertised amount for the set of tires. I had no idea of the NUMEROUS additional expenses associated with their purchase and mounting. I would have appreciated knowing what the out of pocket amount would be before agreeing to use Ford to mount my tires.

Carlotta Malone

15 de nov. de 2015

James, our service writer was, as usual, polite, efficient, and informative.

Adam Blanton

15 de nov. de 2015

Bought F-150 XLT. Staff was very helpful. Was a pleasure to buy a vehicle.

Jessica Johnson

14 de nov. de 2015

Staff were helpful and were clear as to what work needed to be completed. It was completed and within a timely manner.

George Alves

14 de nov. de 2015

Alex did awsome like he always does. He had my service done when he said it would be done.

Leighton Lovett

13 de nov. de 2015

Great service friendly and helpful joy to work with

Jason Estensen

13 de nov. de 2015

2015 focus titanium. Very nice car Jesus and Jonathan did it a really good job. Would definitely recommend them. The guy in finance was very informative and I appreciated his assistance in making decisions. Thank you. Jason Estensen

Billy Burroughs

13 de nov. de 2015

Jim in service was ready with a smile and an easy check in to make this fix as pleasant as possible.My factory 36000 mile battery had finally given up the ghost at nearly 49000 miles!! And while I was truly 'dead' in the service drive, Jim's battery recommendation and amazingly affordable pricing made this quick and easy and I thank the whole North County staff for the uality of care they give us customers... and our Ford vehicles!In and out in but an hour or so and now good for 8 more years of truly fun driving of my favorite 2012 Fusion ...and 8 more years of great service at North County Ford to come!!.

Larry Burns

12 de nov. de 2015

I was in for an oil change and the staff was very helpful and I was in and out in one hour.

Brian Schlabach

11 de nov. de 2015

I was not offered an alarm at any point. Other than that it was painless. Very easy to work with.

Mary Ludwig

10 de nov. de 2015

Staff was very helpful. They took care of all my concerns. Really love the new Escape.

Gregory French

7 de nov. de 2015

Trevor did a great job and so did Steve in the service department to take care of the problems.

Michael Bess

7 de nov. de 2015

I had a dead battery and you guys got me in immediately and gave me a ride to work. I asked about the chance of fitting in an oil change and u guys did it. When I came to pick the car up, I paid the bill for the oil change (battery was covered under warranty). After paying the bill, I turned around and the car was pulled up and ready. So excellent work overall.

Diane Longoria

6 de nov. de 2015

We were lifetime customers if Weseloh Chevrolet. I looked at the Foed Edge and fell in love with it! I came into the dealer and met JD! He was AWSOME! Helpful not too pushy and worked with me on exactly what I wanted! I love my vehicle but it was JD who sealed this deal!! Richard was a huge help as well!!! Thank you!

Raymond Dahl

5 de nov. de 2015

STAFF WAS VERY HELPFUL, A SECOND WRITER FILLED IN, AS MY DESIGNATED WRITER WAS BUSY WITH ANOTHER CLIENT. I WAS IN FOR MY FIRST OIL CHANGE. EVERYTHING WENT WELL AND WAS COMPLETED AS PROMISED.

Mark Veyveris

5 de nov. de 2015

Calling in to service for information twice and no return call happened. I eventually just came in with my car anyway. At that point the customer service was what I usually experience. You need to improve your phone messaging process.

Michael Musgrave

5 de nov. de 2015

I love that place, I come in and they do all the rest. This is the second happiest place on earth for me!

Suzanne Brewer

4 de nov. de 2015

2014 Ford Focus, Ruby Red and I love it. Have a lot of learning to do, have not had a push button started or all the other features on the car. So a learning curve, but it's all coming together.

Devin Cox

3 de nov. de 2015

My 2013 Ford Focus has had multiple issues with its clutch and transmission, so I was a little irritated to have to bring my car back again. Working with Jeremy was great, he understood the frustration, and did excellent keeping me updated with my status.

Dion Byrd

2 de nov. de 2015

My service advisor was courteous and listened carefully to my problem description. He even offered to allow a technician to ride with me to validate my issue. I am very pleased with my overall experience and will definitely use this service center again.

Don Dohanyos

2 de nov. de 2015

I had a long-overdue recall notice to get done. NCF did a great job, and I was in and out quickly. I appreciated the service checklist they provided me on the status of my car.

Navid Edrisi

2 de nov. de 2015

I have the utmost confidence in Alex and North County Ford when it comes to the servicing of my Ford Raptor! It really shows the level of professionalism when you deal with guys like Alex in the service department. From what I've experienced it seems that the whole staff is pretty awesome over there!Thanks Alex for all your help and efforts as always!Sincerely,Raptor Guy

Thomas Webb

2 de nov. de 2015

The gentleman that helped us was kind, attentive to detail, and explained things very well.

Phyllis Miller

2 de nov. de 2015

Your Staff ( Jeremy) was very considerate to our needs. The person that picked me up at my home was such a wonderful man, he made me feel very comfortable during my ride to the dealership. The truck feels a lot better know that you have taken care of the shifter box in the truck. It still seems a little stiff but we are watching it and will notify you if there are any further problems.Thank you for taking such good care of us.

John Misterly

31 de oct. de 2015

I got immediate response (next day) after my comments on the last survey. By that time I had an independent inspection of my tire and found that it was damaged, I replaced all four tires through a tire shop. I talked with the service advisor and the assistant service manger who both said steps were being taken to upgrade training to avoid this happening again. I will return to North County Ford for future service but will read the service report before accepting the car. We shall see in the future.I do appreciate the follow up.

Russell Williams

30 de oct. de 2015

Very friendly, took me in on short notice! Has plenty of food, shopping and theaters nearby to keep busy while work is being done.

Jeffrey Pockey

30 de oct. de 2015

Fast & Friendly. However, I was expecting my F-150 to be washed, but it was not.

Timothy Miller

28 de oct. de 2015

Zachary Morris, from North County Ford, was able to find a truck to my specifications to my budget while other dealerships were trying to sell above. If it was not for his due diligence, I would not be riding my new F 150 Lariat. Thank you.

David Wahl

28 de oct. de 2015

Alex Perez worked with me and all went well. Recall work went on schedule and on plan.

Suzanne Williamson

27 de oct. de 2015

Service was exceptional when I bought my F150 Lariat SuperCrew 4x4. Zac & Trevor had everything ready to sign and I was on my way!Thanks North County Ford!Lorena wa very helpful with after market purchases. Sideboards, floor mats etc...Thankyou Everyone!

Susan Moreau

27 de oct. de 2015

I wasn't really prepared to buy, just getting my feet wet on pricing, etc. I knew I wanted a Fusion and Rick from your internet department was so incredibly helpful. He wasn't pushy, but persuasive and I do appreciate that in a salesman. Kudos to both Rick and the gentleman who did the financing for me (I'm embarrassed to say I've forgotten his name). Once I decided to make the purchase, both of them did everything I expected and more!Good Job North County Ford!!!

Rosann Taylor

26 de oct. de 2015

We purchased our third vehicle at North County Ford: 2016 Sport Explorer. Our salesman, Zak Morris was awesome. Sales Mgr, Gerald was true to his word and worked us a deal that we could simply not refuse. We won't stop there with the praises. We've been bringing in our Fords to their service department as well. Our service writer Jim Goodine, is another awesome employee at North County Ford. We can't imagine why anyone would go elsewhere to purchase their Ford! North County Ford is #1 in our book!

John Brockman

26 de oct. de 2015

The service was great on my 2015 Ford Focus SE. The staff was friendly and very helpful with any questions I had.

Jim Schmautz

25 de oct. de 2015

Service was good but it takes a little long to do an oil change and service with no wash.

S. E. A.

23 de oct. de 2015

Turned in my 2013 lease for a new 2016 lease. Quick, efficient service, no hassles or pressure to buy something I could not afford. Felt I received excellent service.

Elizabeth Holmes

23 de oct. de 2015

We went back to North County Ford after our initial look 6 months earlier. We ask for Jonathan, he helped us before and we wanted to make sure he received credit for the sale. Jonathan worked to get us the best price and then Braden work hard to get us the best financing. We were in and out in 4 hours, which included walking the lot and the test drive. Efficient, helpful and easy to work with.

Joseph Kraatz

22 de oct. de 2015

My only problem is that it took 2 1/2 times longer to complete than quoted when I brought in my vehicle.

Lola Harlan

22 de oct. de 2015

The car was ready when promised and they checked in with me to be sure I was on board with all repairs. Great job!!!

Joseph Ellis

21 de oct. de 2015

Had an appointment and took 2 hours for an oil change to long.

Cyndee Walker

21 de oct. de 2015

all services personnel are very nice and helpful and the driver to home is very friendly and the waiting room is comfortable.

Lorraine Elliott

20 de oct. de 2015

Always outstanding service from Advisor James Goodine

James Parker

20 de oct. de 2015

I've wanted a GT Mustang since I traded one in (many years ago) after high school. North County Ford put me in the driver's seat of the perfect car, and provided me with excellent financing to secure it. Now I'm happily tearing up the road in my new red sports car.Thank you North County Ford.

Brett Frongner

19 de oct. de 2015

Went in to have f150 serviced, quality work but didn't clean front window after writing on it with a marker.... inconsiderate. Was also asked if I wanted tires rotated, under the impression that it was a service included, I still had to pay for it. I get my tires from discount tire and they provide lifetime rotation and balance so why would I come to ford to pay for it?????

John Child

16 de oct. de 2015

ALEX PEREZ ,SVC. ADVISOR IS AN EXTRA PLUS TO YOUR ORGANIZATION - YOU ARE FORTUNATE TO HAVE HIM IN YOUR EMPLOY. HE IS PROFESIONAL/ KNOWLEDGABLE/ RESPONSIVE/COURTEOUS / AND A PLEASURE TO WORK WITH.

Kelly Swinney

16 de oct. de 2015

Very appreciative of having a rental car provided for when my car had to have major service repairs done. Customer service was great with everyone being very attentive and prompt. Everything was explained in an easy to understand manner. Great dealership.

Rene Muniz

15 de oct. de 2015

Everything was great from the moment we walked into the lot.

Kasandra Mcquiston

14 de oct. de 2015

They worked very fast and were very polite and nice. Great exsperience

Nancy Klass

13 de oct. de 2015

We were totally impressed with your financial representative that we met with. I think his name was Brandon...he was extremely knowledgeable, professional,and personable. He made all the paperwork bearable.

Otessa Ford

13 de oct. de 2015

On Friday October 9, my Ford Fusion was turned in for a ?recall? and oil change. As always, the entire staff was busy BUT very alert and attentive to the customers. Seems like everyone has each other?s back or the coffee was really strong that morning =)Alexis Perez is my service advisor and he is AWESOME. He?s very personable which is great. This makes me feel like he truly cares about my vehicle.

Toni Dockery

13 de oct. de 2015

The service advisor was able to get my vehicle in and out in less than an hour. I was so thankful since I didn't gave a ride home if the edit was going to be long!

Robert Dawson

12 de oct. de 2015

Jesus and Braden made it an easy and efficient purchase experience.

Donna Trotter

11 de oct. de 2015

Has a great experience with North County Ford, from the greet, paperwork, finance and finally handing over the keys. I felt that my online experience with RC was commendable. Very easy and no pressure. Followup calls were amazing and I love my Ford Focus. I am happy to be back into a Ford. Job well done everyone.

Heather G.

11 de oct. de 2015

I had a great experience at North County Ford. I test drove a few cars, and decided to purchase a few days later (I was waiting to hear on a job). I brought my husband back the second time, and test drove the Fusion Hybrid again. The sales associate was very helpful and accommodating. I would definitely recommend this dealership.

Omid Arjomand

11 de oct. de 2015

The three musketeers, Eddie, Trevor & Braden. You guys are the best.

Neil Proffitt

9 de oct. de 2015

Took my car in to have some computer program updated. Estimated time was one hour. It took three.

Alan Brockman

9 de oct. de 2015

I have a 2015 Ford Focus SE that I purchased 5 month ago. I had my first oil change and the service was great. The staff was very friendly and very helpful. They had my car done in a timely manner. I will have all my services done at North County Ford.

Patricia Dickson

7 de oct. de 2015

I took my car in because of a recall notice. It was fixed promptly and the service was great.

Lori Walter

6 de oct. de 2015

I came in for an oil change, tire rotation and recall service without an appointment. I was prepared to come back if they needed to order parts for the recall fix. However, they did have the parts in stock and all was taken care of in a single visit. Alex was friendly, prompt and very accommodating. Exceeded my expectations.

Gerald Miller

5 de oct. de 2015

Decided it was time to purchase a Hybrid and, of course, I wanted a Ford Fusion Hybrid. The ride is fantastic with very comfortable seats (best ever)and a smooth, quiet ride without the jerks of a Prius. Salesman was polite, encouraging without being pushy and listened to MY needs. Sales process was smooth and it didn't take long to reach an agreement. Even the Finance department discussion was friendly and professional and he answered all of my questions. All in all, the service was great, everyone I met was very professional and helpful. I'm very happy with North County Ford sales department!

James Lamp

5 de oct. de 2015

2015 Ford C-Max Energi Wow! What a car! And the service? They treated me like I was a movie star! Never experienced anything like it in car buying before. Thank you Trevor and company!

Angela Crayton

5 de oct. de 2015

I came in for an oil change. I waited in the waiting room. It was very fast, and everyone is so friendly and professional. I will always bring my car there. I love my 2012 Ford Fusion that I purchased here and want to keep it running and looking great for the rest of the time I own it.

Meghan

4 de oct. de 2015

The car buying process isn't quick no matter where you are. But with a 4yr old it can be painful. Our sales agent Will was very patient, kind and understanding with my son. He made the experience great because I never felt like he was annoyed or would have rather helped another customer. It was really nice!

Paul Bellomo

2 de oct. de 2015

I was pleased with the service. My service was not extensive, so I cannot rave about it. The service was adequate, polite, my car was returned on time, and you gave me courtesy rides to and from my home. Again, in general, I was satisfied.

Kathryn Johnston

1 de oct. de 2015

2015 Ford Escape. Communication was spotty, and "I'm with other customers" is not a satisfactory response to not calling back when promised. Perhaps a course in phone time management would be helpful? Daniel was great in explaining the features of the car while we were test driving.

John Ward

30 de sep. de 2015

I took my 2015 Ford Fusion SE in to North County Ford, for it's first oil change.Jim Goodine took good care of me and I was in and out in less than 90 minutes.Our car is everything that Ford has said it is.I am very pleased with with your dealership.Sincerely, John ward

Chase Brumbelow

28 de sep. de 2015

Always got the help I needed and always left with high satisfaction these guys are great!

Janet Pickard

25 de sep. de 2015

We had a very specific set of options for the Escape we wanted and Rich Dowdy was able to find one that met our needs.

Susan Uroda

25 de sep. de 2015

Best customer service ever! The whole team went out of their way to make it happen for me! My Ford Fusion is awesome! Drives like a dream. I can not THANK them enough for the help in getting me into a new car!

Eric Woods

25 de sep. de 2015

2016 fusion hybrid, very nice transaction, would purchase here again.

Patrick David Crask

24 de sep. de 2015

I bought a Ford Certified used 2013 F-150 Lariat. Absolutely love the truck. I started out by buying a 2002, I believe, F-150 King Ranch, but my accountant at the time told me to lease it since my business would benefit. I hated giving that truck up, but Ford came through for me with a new Fire Engine Red fully loaded F-150 Supercrew Lariat. I would still have it today 10 years later had I not totaled it in an accident 2 years ago. Not knowing anyone at North County Ford anymore, I turned to Mr Jeff Friestedt to recommend their best sales person. I was given Mr. Richard Castaneda's name and off we went. He researched, new and old based on the criteria I'd given him, kept up with me when I had to delay for a few weeks, finally, Monday I called and said I saw a truck on their website and I was moving to Dallas and only had a few days to seal the deal. Mr. Castaneda came through and I look forward to my long drive to Dallas in my new truck tomorrow.

Zenaida Gutierrez

24 de sep. de 2015

Very pleased at the fact I was able to bring in my vehicle the same day I called.

Renee Kerbs

23 de sep. de 2015

Everything was great, other than having to wait for the finance guy, I guess there was only 1 available that night.

Craig S.

23 de sep. de 2015

Trevor Martin was very professional. Answered all questions with a great attitude. Never made us feel rushed or pressured. Looking forward to 3 great years with our Fushion Energi leased vehicle.

Kim Stankavich

22 de sep. de 2015

Great no pressure buying experience. Rich, Jesus and Jonathan (finanace guy) were all very professional working with us to get a fair price and an affordable payment. this is our third vehicle from North County Ford and our forth vehicle from the "North County" family, we also have a GMC from NC GMC. We purchased a 2016 Ford Escape Titanium.

Carlos Alvarez

22 de sep. de 2015

My search for my perfect vehicle began on time and ended with me leaving completely satisfied with my contract and new 2016 Ford Fusion. My sales rep was knowledgeable,patient and trustworthy.I had made an appointment and it seemed like everyone had set aside the day just for me.Thank you all for a wonderful experience.

Ann Margraf

21 de sep. de 2015

Traded Ford Edge which was my vehicle from Florida. Traded for 2014 Fusion and love it. Was treated very nicely from all the staff. Jeremy from service has been exceptionally great!!!! He is professional, extremely NICE, pleasant, realistic and very very helpful. I will always call him in service if I have any questions or need service.Thank you

Hai Trinh

21 de sep. de 2015

I did my homework on which car I wanted and the options and prices.. Also went to several other Ford dealerships. I like good customer service, and like to be treated as a person.. Ford of North County was the only place that treated me well.. I know the price may be a bit higher.. However, the customer service was worth it.

Chad Whitman

21 de sep. de 2015

RC is the best. I lost count of how many cars and trucks we purchased from him I want to say 8?. RC always takes great care of us I recommended my friend Bob Barker and I believe he has purchased 4. And a few other friends have purchased too. Thanks again RC

Porfirio Garza

20 de sep. de 2015

Bought a 2013 Ford Escape. The service was great and the sales manager.

Stephanie Lewis

15 de sep. de 2015

Jeremy at the service center did a great job getting my service taken care of (oil change, tire rotation) and as finish a detailing in the head liner as I just recently bought my flex. Jeremy went above and beyond and detailed the whole vehicle.

Stephen Bristol

15 de sep. de 2015

I had a problem with my level of air coming out of my car vents...level 1, 2, and 3 did not work. Only the most powerful 4 worked. I have people in my car all of the time and I was 'blowing' them out...because I need the AC on because of the heat/humidity. I called Jeremy/service. I had only a small 'window' to get this fix. Jeremy worked with me and my schedule...appreciated that. As always, very impressed with this Dealership and Service.

Charles

15 de sep. de 2015

The salesman, manager, and finance manager were very helpful in making sure all of my requests were meet. I appreciate the time and effort they showed.

Gina Afenir

15 de sep. de 2015

Brought my flex in for scheduled oil change. Had me in and out in one hour.

Michael James

13 de sep. de 2015

Great service, My second truck I have purchased from Vista Ford.

Kenneth Fowler

13 de sep. de 2015

Everything was made easy for me. Everyone was friendly and helpful.

Jeff Vanderhoek

12 de sep. de 2015

Our service rep was great! I thought I was due for a transmission fluid change, and he checked the records and said there was no need because it had been done 10,000 miles ago. The honesty is much appreciated!

B Burroughs

11 de sep. de 2015

Jim's scheduling was helpful and the work done on schedule as always.BUT...This is the second time the interior has been left plain dirty.... grease stained shoes on the carpets... and greasy shoes on the lower door panels.But the worst was a Blue Ball point pen mark on the TOP of the leather steering wheel as well as the door panel pull.... steering with the pen in hand.I got one block away and found these... returned immediately.... Jim promptly took the car back to have them cleaned.Luckily the pen marks came off the leather wheel tho there is a shadow of it yet on the light tan door panel.I know it 'happens"... but dirty carpets, door panels and even seats has been pretty regular. Without a car wash the greasy hand son hood and doors become very pronounced as well.Hoping it provokes a conversation.... it kind of takes the icing off the cake of otherwise great service.... but know Jim and others would love to help make this oft occurrence a thing of the past.Cheers

Jim O'Sullivan

10 de sep. de 2015

Alex is a professional! Gets me in and out with everything done right. Takes the time to know me and my vehicle. I drive a lot for a living and Alex knows what it takes to keep me on the road.

Tom Byrnes

10 de sep. de 2015

This is the third time we have bought a vehicle at North County Ford. Each time we shop around, and each time, North County Ford gets us the vehicle we want, at the best price, and with the best buying experience.Note the choice of "BUYING" not "Sales" in my sentence and title above.Unlike every other car dealership I have ever dealt with, the experience at North County Ford has been to respect my choices and preferences and try to match them, as opposed to sell me on whatever they need to push today. This is an imperative in the Internet era, when the CUSTOMER (not the "up", as Ken Grody called me) has already done their research, and knows what they want.Not only did they deliver EXACTLY the vehicle promised on the phone, at (actually BELOW) the price promised, ON THE PHONE. Not only did they get the whole thing done (and this was on Labor Day) from the time I walked in the door, including test drive and the full F&I in less than 3 hours; but they found additional rebates, AND GAVE THEM TO ME instead of keeping them for the dealership.The result was that I got exactly the car I wanted, at exactly the drive off I wanted, and for $16/mo LESS than Zach quoted me.Zach Morris, Jon Kay, and the entire team at North County Ford are AWESOME.My wife, who is on her second Ford Flex from this dealership, loves the service department.The lobby is clean, the wifi fast and reliable, and the kids play area great.

Michael Barribal

9 de sep. de 2015

The Tech was helpful and polite. Wish you could wash the vehicles though.

Keilee Bentley

9 de sep. de 2015

Tomas was my cars salesman. I wanted a basic model of a Ford Escape, but unfortunately was not able to. The monthly payments would have been too much for me at the time. Right when I was about to walk away, they decided to lease me a 2015 Ford Fiesta, 0$ down. I am still disappointed that I was not able to get the Ford Escape after having my heart set on it so much. I do appreciate the cars salesman telling me their own advice about how it is easier to lease a car for now in order to get your dream car for later. The process took much longer than I had anticipated. Overall, the salesmen and financial people at Ford were what made the experience worth it. I am very happy about their most excellent service.

Robert Hoiseth

8 de sep. de 2015

Our experience purchasing a new F150 Platinum was exceptional. Our salesman Zachary Morris was efficient, knowledgeable, and very professional. He was the first to respond to our internet inquiry. He answered all our questions promptly and found the perfect truck for us. He guided us through the process and made us feel comfortable with our decision. The finance manager, Braden, also was very efficient and took us through that end of the process quickly, answering all of our questions. We came back the next day for additional instructions regarding the truck. Zach pleasantly greeted us and showed us all of the functions, slowly, so we were able to understand.I would highly recommend North County Ford to anyone in the market for a Ford vehicle

Richard Ring

8 de sep. de 2015

The service man was helpful, very polite and efficient -a good representative for your company.

Margaret Tovar

8 de sep. de 2015

After visiting several other dealerships in the area, my son-in-law took me to North County Ford where he had purchased his Fusion. Originally I was looking at a cross-over SUV and drove the Edge, but decided it was too much vehicle for me (both in size and price range). I've always wanted a red car and the 2016 Fusion in ruby red caught my eye. Sergio was able to work his magic with my trade in, etc., and I went away with a brand new red car! I must say it feels good seeing the heads turn as I drive down the street!

Robert Holland

7 de sep. de 2015

Great job, thanks! Timely service.

Patrick Coffey

7 de sep. de 2015

Prompt, friendly service completed in a timely manner.In depth explanations for all repairs and suggested repairs.

Ashlee Singletary

7 de sep. de 2015

I just purchased a 2016 escape and I had an amazing experience with my sales people. Will and Richard dowdy made the car buying a fun experience and Jay made the final parts of my car purchase translucente quick and easy.

Piaui

7 de sep. de 2015

Itook in my car for the transmission reporting software upgrade,with an appointment. N.Co.Ford got it done and inspected my car's health in about an hour.They were extremelycourteous and helpful throughout. I especially enjoyed that there was a quiet waiting room as well as one with a TVand a bench in an outside covered area also in a quiet place!Thanks,I'll be back.

Rachel Gentzsch

7 de sep. de 2015

When texting the customer, you should identify who you are especially when the cell phone that you are using has a different area code. It probably would have saved me some money on diagnosis if I had been contacted about what the vehicle was doing. My husband had to take care of getting it to the dealership and unfortunately what he told the service rep was totally wrong.

Richard Lowry

6 de sep. de 2015

We were very pleased with our experience in buying our Ford Edge at North County Ford. Our salesman Chris was very helpful and pleasant to work with. We would highly recommend this dealership to friends and family.

Karen Kinney

5 de sep. de 2015

I had been looking online and e-mailing back and forth with Tevor Martin, he wanted to make sure he knew what I was looking for and what was within my budget. I was looking at Ford Edges and Escapes..I was quite impressed at the service and that Trevor wanted tomake sure I was getting the car I wanted and working with my trade in which was a 2005 Ford Explorer, which happened to have a few mechanical problems, so I consider the price I received for it quite far.. I think Trevor was very accommodating and was pleased with how quickly he got me in and out withoutmuch waiting for financing and signing papers, even helped transfer my belonging to my new 2015 FordEscape..Thank you Trevor and Ford for the no interest loan, He also called to make sure I didn't have any questions and was happy with my Escape.

Joanna Montelibano

5 de sep. de 2015

My car and I felt welcome and at home. This place gives me the peace of mind that my car will be taken cared of. The other dealership I bought my car from would always tell me that my car will be okay and wait until it's 7,500 miles or 10,000 miles!

Ronald Hartley

4 de sep. de 2015

Was very impressed with the service staff. Very efficient and polite.

Esmeralda Mendez

4 de sep. de 2015

I went to North County Ford under the impression I could not get a new car, because I was negative on my car. But, my sales guy ( John Casselman) did a great job.

Elizabeth Mitchell

4 de sep. de 2015

Car was a Fiesta, Staff and services was very good. Would recommend to others.

Jennifer Arellano

4 de sep. de 2015

My purchasing experience was not great in that the salesman told me my car had features it did not have. Most notably the rear view camera and navigation. My recent service experience was excellent. They attended to my car promptly and answered all of my questions, including explaining that my car did not come equipped with the features promised.

Schelly Wagoner

4 de sep. de 2015

I always feel so welcomed and comfortable at the service center at North County Ford. The guys never talk down to me, they're always full of warm smiles and they bend over backward to make sure my experience is a positive one. Alex, especially, is personable and professional. I'm so glad I got my Ford at North County Ford and will continue bringing my vehicle there for service.

Andrew Garcia

3 de sep. de 2015

The staff was very helpful in helping choose the right plan and was understandable on coming around what my needs and wants were when it came down to purchasing a vehicle!

Russell Anderson

3 de sep. de 2015

I dealt with Shaka as a sales person and she was excellent and great to deal with. I also deal with Travis and Richard aka Bigfoot and they really stepped up and went out of their way to help get what I wanted.North County Ford is great to work with and I will definitely recommend clients and friends if they are looking for a Ford product.Russ Anderson

Donald Bewley

3 de sep. de 2015

Rc was amazing and Mike the money man was great.. Everyone was friendly and very helpfull. The car was just what Inwanted . Inwould tell my friends about This dealership and fell comfortable that they would be taken care of.

Clinton Shelton

2 de sep. de 2015

I had a pretty good experience at North County. We did the usual dance you do with trading in a vehicle but overall very happy with the experience.

Ollie Oglesby

31 de ago. de 2015

The staff was very helpful.Had 50K maint. Done on my 05 Lincoln LS ,two days later I started my car and it started then start shaking and engine shut off, also there was some kind of clear fluid spraying on drivers side windshield from under hood

Michelle Humphrey

31 de ago. de 2015

Josh was great...big smile that made me feel welcomed....Very helpful and just enjoyed the experience....simple to be in and out!

Rick Dytewski

30 de ago. de 2015

2014 Ford Fiesta. I brought my car in at 8:00 AM as scheduled for oil change, check fluids, rotate tires, inspect brakes, test battery, check air & cabin filter. I was told it would take an hour. By 8:52 AM my car was ready.

Tomas Santiago

29 de ago. de 2015

I had purchased a 2016 Ford explorer.The service from the staff thahelped me was excellent.They werwilling to work with my budget and get me a car for my family.

Myra

29 de ago. de 2015

Service department found my cars problem and repaired it. Thanks for a great job.

Andrea Presley

27 de ago. de 2015

I knew exactly what I wanted and RC did a great job every step of the way to help me get the Ford Focus titanium that I love. Time flew by because everything went without a hitch. I am so happy with my decision and that it was in stock thank you RC for all your help!

A Repeat Customer

27 de ago. de 2015

I've read a lot of bad reviews and most likely they are true. I've seen the problems people have mention, not getting acknowledged after entering because the advisors are glued to their monitors. But when I wasn't happy with my guy service advisor, (a younger kid) I looked around to see if someone was my age. Then I found Jim G. They've got a ton of work to do all the time so don't gab with them. Get down to business and let them do their job. Jim G. will tell you like it is and pretty much if he says the repair will take 4 hours, that's usually it. I can't vouch for the other people, that's why I only deal with Jim G. With the work load they have at N.C. Ford, there's really no time to socialize or shoot the bull. It's fixing the car business they're in and if you expect Rolls Royce socializing treatment, go buy that kind of car. Jim G. is polite, always calls back and if I need a shuttle ride, he pretty much has it ready for me because he knows I don't have help to get a ride back. Now everyone will request Jim G. Sorry Jim, your work load can only grow from your fine customer service.

ML

25 de ago. de 2015

I was experiencing an issue with my car not starting. The issue was identified that same day and my cars has been running great since.

Maria Marban

24 de ago. de 2015

North County Ford was the first place I started to look for a car. I shopped around (for 6 months) to see if there were better deals but I ended up back at Ford. Only they were willing to work with me on getting me a car Even though I had no credit history. I walked out with my car the same day. It was quick and completely painless. They had so many customers and they were really busy, but now it's clear why. Jonathan Casselman was very personable and very helpful in the process. Everyone was so nice and easy going, it made for a great first experience.

Gordon Thomas

23 de ago. de 2015

It was pleasant. Thank you for having wifi in the waiting room.

Jerry Stephens

23 de ago. de 2015

Overall experience purchasing my new F-150 crew cab was very good, from Manny to Bradon to Lorrana.

Joyce Dirnberger

21 de ago. de 2015

Leased a 2015 Fiesta. Just what I was looking for. My sales person, Will was wonderful. Signing forms with Jay was pleasant. The "add-ons" he is required to sell were annoying. The only thing that kept the transaction from being a 10 was Bobby in finance. The hand written w/felt tip pen was confusing & I didn't get a clear explanation of what I was paying. And then I had to come back to sign the correct DMV docs because the VIN# was wrong.

KW

21 de ago. de 2015

Lorena was very helpful! We couldn't be more pleased with all the customer service we have received since purchasing our second car from North County Ford!

Randy Pickering

21 de ago. de 2015

Friendly people Accommodating with the shuttle rides.

Cathy thompson

20 de ago. de 2015

I originally had a lady named Cindy for my service adviser I pulled into service at 815am nobody there , I went in and was told Cindy would be with me . Unfortunately Cindy never came I went in and ask 3 time for help and this time a man named Jim stepped up and helped me right away it took a second to check me in. I asked him if he could be my service adviser for now on . There were a lot of service people walking in and out nobody asked if I needed help and they didn't seem to busy to ask if I needed help. I am so glad you have someone like JIM there he even comed me down . Please tell him thanks again for his help. I will be recommending any future customers to ask for JIM if you go to service. When you buy a new vehicle you want good service to.

Trevor Martin

19 de ago. de 2015

I loved my experience at North County Ford they gave me a great trade-in value and made me feel comfortable through the whole process

Taylor Lovejoy

17 de ago. de 2015

Jack was an amazing help, was very patient with us when we were deciding on what car we wanted to try and get and what we were actually approved to get. I love my car very much, my mom has always gone to North County Ford because of Jack and now we will as well. All my friend's know exactly where I got my new car from and are extremely interested in stopping by.

Cheryl Reiber

17 de ago. de 2015

Always friendly staff The service was fast and efficient. They got the job done!

Jeanne G

16 de ago. de 2015

Best place to buy a car and to service a car. They care about your wants and needs and do their very best each time you come in. What a wonderful place and always an excellent experience!

Richard Dale

16 de ago. de 2015

I purchased a Ford C-Max Engeri, I contacted North County Ford through the Costco auto purchase program and was very pleased with the service. From 1st contact to driving away in my new C-Max. On the test drive I was able to go wherever I wanted. Once back the purchase was relatively quick and as painless as a purchase can be. I'm pleased with the car, treated fairly and would recommend NCFord to anyone

Miguel

15 de ago. de 2015

I appreciate the staff informing me of other maintenance my vehicle needs and giving me an estimate in order to budget for the next service.

Elizabeth Motshagen

14 de ago. de 2015

one of the nicest staffs I have ever met. mike catrel really takes care of business and works in a friendly manner with customers and wants to make sure you are really satisfied with your purchase very one on one. RC is one cool genuine person. not just trying to sale a car. but making sure he knows alil about your personality to make buying a car a more personal experience.he made sure I understood how to work sync and was helpful. thanks ford

JK

14 de ago. de 2015

My service advisor, Joshua, was terrific. Very personable and genuine...thanks, Joshua!

Michael Musgrave

14 de ago. de 2015

everybody is helpful and kindgreat looking dealership

Ray

13 de ago. de 2015

I brought my 2011 F150 in for the drive shaft slip yoke clunk problem and it was completely fixed by north county ford. Driveline is now completely smooth as it should be. Thank you very much for correcting that!

Deborah Drown

13 de ago. de 2015

Alex is the person that takes care of all my car needs. He is always helpful and willing to do whatever it takes.

Melinda Anderson

12 de ago. de 2015

Fausto, Joshua, Anthony and Steven are shining stars. All were most helpful during this visit for my service.

George Montoya

12 de ago. de 2015

Purchased an Edge 2015. Told the rep which one we wanted. Went inside to talk. He had the car pulled around front without us asking. All employees were friendly and helpful. Test drive was nice. Total experience was perfect.One item that needs a little improvement would be the detailing of the vehicle

Kevin Chalk

11 de ago. de 2015

Jack was awesome. His knowledge of trucks was way over the top. He was fully prepared and help mr through this whole process.

Steve Overholt

11 de ago. de 2015

Fast oil change and tire rotation, no leaks.Thanks Jim Goodine!

Michael Rittgarn

10 de ago. de 2015

Dropped the car off with no problems, went to work, got a call later when the service was complete and picked up my car with no problems. I appreciate the ease

Kaitlyn Taboada

9 de ago. de 2015

Everyone at ford was friendly and helpful. They made buying my car easy and I would definitely recommend them to family and friends.

Timothy Howell

7 de ago. de 2015

Overall experience was outstanding! Jim Goodine was outstanding also! It was an overall good experience.

Frank Murdock

5 de ago. de 2015

Experience I had at North County Ford was a very friendly and courteous time I ever had the sales person was with me all the way did not harass me in anyway or force me in to buy a new car right away he let me do my homework and do my shopping and then came back and suggest what I might be better and pricewise and show me how it would work for me and my family I must say one thing though he did take the time to make sure I understood everything about the car outstanding job to my salesman and two N. County Ford

Mary Mandock

3 de ago. de 2015

I was within hours of closing a deal on a Focus ST with another Ford dealership closer to my house, and a color I didn?t much like. JD called me and I explained this to him. He assured me he could make at least an equivalent deal with the ?Magnetic? color I wanted most. After running the numbers, texting me photos and keeping in contact no less than 4 phones calls; I found myself at the North County Dealership that night. To my surprise there was my new Focus ST sitting out in front with a large VIP reservation hanging inside with my name on it. Soon I was leaving with the exact car I wanted (with an added wheel package) that very night. JD said he would bend over backwards to make a deal and keep his word and he simply did. Wasn?t intimidating and at no time did I feel like I was being put into an uncomfortable spot. Thanks a lot and I will be sure to recommend and most likely purchase a new mustang this time next year. -James Mandock

Barbara Henderson

3 de ago. de 2015

Excellent service in the service department. Had an appointment , was met promptly, staff was courteous , friendly .Satisfactory experience .

Suzanne Shlom

3 de ago. de 2015

My rep (I think his name was Joshua) was awesome! He said it would be an hour and a half it was literally to the second an hour and a half that my car was done! Great job!

Gustavo

1 de ago. de 2015

I always get fantastic service from NC Ford. A+ all the way. Jeremy is attentive, and on top of it.thanks for being my go to dealership !!!

Luz Navarro

29 de jul. de 2015

The staff was wonderful they were well informed and helped me make my decision, they kept a good attitude and were very hospitable to my family and I. Overall they helped and worked with me in all aspects including the salesman, financial and insurance staff. I would definitely recommend this location for future auto purchases.

Jeremy Finnegan

29 de jul. de 2015

The service was fast! And the service representative Josh was behond helpful.

Suann Minaglia

29 de jul. de 2015

Cindy Henderson is an excellent service advisor. Very helpful in explaining service to be done on my car.

Tom Wilson

27 de jul. de 2015

Our experience with North County Ford was great! Tex did a great job finding us the car we wanted and for the budget we wanted to stay within. Braden did a great job getting us the warranty we needed and at the same time got us in and out of his office quickly. The customer service was amazing. There was a dent/dimple in the rear lift gate that we didn't notice the evening we purchased the car. I called and talked to Bobby the sales manager a couple days later when we noticed it. He had us come in right away and he had it fixed quickly and at no additional cost to us.Thanks Tex, Braden and Bobby, we will definitely be back!BTW...We LOVE our new Ford Explorer!!Tom & Stacie Wilson

Keith Faust

27 de jul. de 2015

Josh continues to provide great customer service. He listens, takes in my desires, and turns them into quality service. I'm someone who knows what I want done to my vehicle and doesn't want to be bogged down by all the high pressure add on servicing attempts. He got me in and out in under the time quoted. Excellent work.

Eugene Stroh

22 de jul. de 2015

I have always received good service at North County Ford

Nicole Lang

18 de jul. de 2015

Wiish they had given my car a little wash, but was quick and easy visit for my car's check up

Lori Solarski

17 de jul. de 2015

I love you guys, you always treat me with respect and are very courteous.

Roberto Monarez

17 de jul. de 2015

I continue to take my car to the dealership because they do great work; keep me informed; and they offer me a ride home while my car is being worked on.

Douglas Meeuwsen

13 de jul. de 2015

great, much better than capistrano ford:)no arguments from the "techs" about what is the problem

Frank Kirby

13 de jul. de 2015

My maintenance service there, now for my 2014 Escape, continues to be very good. My Service Advisor, Jim Goodine, is always very attentive to my situation and follows thru.However, I have a problem with the manager of the dealership. When I was there on July 1 for my last servicing, I remembered to go in to try to get my second ignition "wand" explaining that I'd never had more than one. The Manager was unavailable at the time, but the receptionist took my phone number and said that I'd get a call back. Having heard nothing by July 8, I stopped by again to try to follow up. But the manager was in a meeting and was unavailable, and the receptionist took another message. As of today, July 13, I've still heard nothing. Isn't there something wrong with this picture, especially since the Kirby family has been a Ford family ever since my father bought his new Model-A? Sincerely, Frank Kirby

Joshua Potter

11 de jul. de 2015

Went in to get my Honda Element an oil change. My husband owns an F150 and has always raved about the service here especially Chris. So I brought my element in and got incredible friendly and helpful service as I knew I would! Chris and the entire service staff is awesome!

Scott Southard

10 de jul. de 2015

Alex Perez did a great job once again. Take off the 50 charter requirement. You lucky I even completed.

Tyler Brooks

10 de jul. de 2015

I went to another dealership first, they were very pushy and wanted me to buy at that moment. Richard Palid, was an amazing sales person. He Helped me out with what i wanted and worked with me on price. My car was damaged on the lot so i am still waiting for it, but Richard has updated me throughout the week as he said he would. He called on the days he said. I Will recommend this dealership to anyone i know wanting a new car. Thank you for your help and thank you for a nice buying experience.

Marcelo Rull

8 de jul. de 2015

I came in for an oil change and it did not take long to complete the task. Thanks

Fred West

8 de jul. de 2015

North County Ford is an excellent dealership. I have purchased several vehicle there and have been completely satisfied. In addition, I just had my truck serviced and Alex Perez service technician was very thorough and exemplified the highest standards of professionalism. Thank you.

Susan Vicory

8 de jul. de 2015

I picked out my car and signed papers in 90 minutes. Very slick.

Shirley Discenzo

7 de jul. de 2015

For the first time in a year the salesman and dealership helped us and understood what we have been thru with our car and helped us,. Thanks to Jack and Jerrard!!

Kara Mcdonald

7 de jul. de 2015

I brought my van in for an oil change. Josh was my service advisor and I cannot say enough about the excellent customer service he provided. My visit turned into a bit of a nightmare when my car broke down on the way home from the dealership. Everyone (especially Josh) was as helpful as possible, and made it as painless as it could have been. It turned out to be no fault of yours. The only negative feedback I have is that the wait time for an oil change has averaged 2 hours the last few visits, even with an appointment. That is excessive compared to other service providers I have used.

Betty Craig

6 de jul. de 2015

I bought a ford escape and everyone I dealt with was wonderful.Good Good Good.

A Tyler

6 de jul. de 2015

Thank you for the years of great service with the numerous vehicles

Lynne Sloppy

4 de jul. de 2015

We had a fabulous experience at North County Ford. The salesman John Morshead and the Finance Manager Jay Hanson made the entire process quick and painless. I highly recommend North County Ford for all your new and used vehicle needs.

Zaida Rankin

4 de jul. de 2015

Our experience was the best the sales man knew what he was doing and was very friendly with us and helped us find what we were looking for...our experience was so good that we recommended a family member to go the same day we did and he got a new vehicle just like us!!!

Zhongran Wu

4 de jul. de 2015

Please do not keep asking me feedback. Other than that, you guys are perfect

Sallie Cregar

4 de jul. de 2015

Ford hatchback focus had one years ago so got another I love love love it, Sergio from north county ford made the experience great very caring not pushy listened to my needs and found what I wanted

Daniel Kleidosty

3 de jul. de 2015

Sales guy was wonderful and finace guy was ok. I didnt like the insurance guy at all.

Debra Hunt

3 de jul. de 2015

My service guy was great, made everything happen effortlessly. I was frustrated coming is as I tried to book on the website and it did not work but once My Service professional stepped in all was GOOD!

Ronald Smith

2 de jul. de 2015

They were very helpful and have great follow up, to check if car was everything I wanted

Dennis Miller

2 de jul. de 2015

service advisor, james goodine was excellent,great employee for no.county ford. also Christopher Vogt me with answers to my questions, and informative..great asset also..thank you for a great experience tues. am. 6/30/15. sincerely, DENNIS MILLER...

Alan Main

1 de jul. de 2015

Dave is great! We walked in with the price we wanted and they did even better. Super acomodating. Sale was quick too!

Laurent Urich

1 de jul. de 2015

Chris is amazing!! He cares and truly takes care of his clients. Hats off to you Chris!Thank you!

John Overton

1 de jul. de 2015

This was my first experience with service department. I made the reservation online. One of the services was a recall which I knew from the letter could take up to 6 hours so I asked for a rental car. The rental car agency was out of cars and I had to wait over an hour for one. They did not know I was coming for a car. Other folks had cars reserved for them by the dealer. To add to the frustration of waiting for the rental car the service on my car was completed in 2 hours with the exception of having to order parts to complete the work on another visit. This was not one on my best experiences for service. At least the rental car agency gave me the dealer rate.

Rita Eason

30 de jun. de 2015

Car needed updates and, of course, the team there checked the entire car and did everything that they found needed to be done ... it is really nice that I have experts that are keeping me safe in my car. Thanks

Robert Costa

29 de jun. de 2015

Staff is courteous and helpful - no problem making an appointment and very well satisfied with the work they do

Renray Baduria

24 de jun. de 2015

They are so friendly and nice and they gave me a pretty good deal. I bought 3 cars with them so far and I'm always happy. It's funny because they knew me as soon I stepped out of my vehicle.

Jessika Baker

23 de jun. de 2015

I thought I was going to get my car back in an hour and a half and it was done in forty five minutes. They gave me a call right away and after signing the documents my car was ready and out the door I was.

Peter Kicko

22 de jun. de 2015

We purchased White Ford Focus SE 2014; our second one within the same month! I am still getting used to the vehicle, we took it on a day trip the other day and put it to the test. I am little unsure of what might be the going, but our driving experience was not so good.At times it felt as * we forgot to release the hand brake off; *the shifting was not as responsive at times; *the idling seemed too high and choppy/noisy;*gas pedal felt like resisting and unyielding;*on the hilly tops the vehicle would shudder and make *cluttering like sound beneath; I think I need to bring it over to the Service, they seem to be very nice there. I think it's more than just a matter of me having to have the computer get used my driving habits, or updating the software on it.We are still awaiting the trade in pay off, our next monthly would be due soon, need to have that paid off if possible please.Otherwise so far coming to the dealership is sure nice experience.I have already recommended you guys to my son in law who is apparently already in talks with you to trade his Hondafor Fusion, and will recommend you to others!Best of allPeter Kicko

Stephen Bristol

22 de jun. de 2015

Cindy in the Service Department is great. Very helpful.

Damian Sonye

21 de jun. de 2015

I was hesitant to return to north county ford due to past experience with a previous service writer, however Jim at north county ford is the ONLY reason why I gave north county ford another chance. Jim was amazing and informative and most of all he treated my wife with kindness and respect witch I couldn't say about the previous service writer. If anything Jim deserves a big thank you from north county for getting a customer to come back.

Karen Whalen

19 de jun. de 2015

My car is approaching the 80,000 mile mark,so I expected the inspection to turn up some problems. Joshua brought to my attention that the 'check charging system' message was on in the car. Much to my relief, he told me the message came on because he had the key on without the engine running. Elsewhere this may have been an excuse to 'enhance' the bill. Believe me,as a woman dealing with mechanics I've had this happen more than once. I appreciate being able to trust the people working on my car.

owner

16 de jun. de 2015

It has been over a year since I purchased my car but I did have it in to be serviced, yesterday. I had an appointment which was kept promptly and my card was ready when expected. All of the persons I dealt with were very courteous and friendly.

Erik Newman

15 de jun. de 2015

Things went very smoothly this time. The staff was very friendly and the service was done in less than the estimated amount of time.

Cynthia Baker

15 de jun. de 2015

2015 GT 5.0Billy was my sales person and he was wonderful. I just stopped by to show a friend what I was going to purchase (eventually) as I had already test driven a GT at another dealership. I just needed to find the right GT package for my interest. Next thing I know, Billy managed to obtain everything I was looking for and I was signing on the dotted line!

terry hensley

11 de jun. de 2015

took the truck in foe oil change in and out in an hour and 10 minutes. thanks Cynthia my new service advisor

Wayne Godfrey

11 de jun. de 2015

First thought you were suppose to stay in car when you bring your car in but two other customers got help before me. Then told the guy what was wrong it took hour an a half to say I was right then I guess all of the mechanics go to lunch at the same time so to get my car fix it took seven hours don't know if that is the flat rate for a wheel bearing replacement. When I was there before a year ago you guys did a safety check that wasn't done don't know if they check the other side guess everything else is good but don't know. No upsaleing for any extra stuff I probably won't have use any but they didn't try. But my car feels so good now.

Elizabeth Casselman

11 de jun. de 2015

Castle and Braden in finance were very helpful. Love getting 70+ MPG!

Manuel Rodriguez

9 de jun. de 2015

Josh Garcia was very helpful in getting the car through service. Work is professional and car running great.

Peggy Klemm

9 de jun. de 2015

Everyone in the service department are very friendly, helpful and explain what needs to be done with great detail. I really appreciate that when bringing my car in for service.

Diana Hays

8 de jun. de 2015

Good - car running great! Much better than before it was serviced. Lot more waiting in service area than usual, and I really miss the free car wash.

Marvin Guzman

8 de jun. de 2015

The service has always been outstanding! My service advisor was very helpful and professional. He took care of me like family!

Mark Marchetti

7 de jun. de 2015

It was a very good experience. Everybody was really helpful and friendly and my salesman jack Hawkins has really taken care of me.

Joshua Phillips

7 de jun. de 2015

Dave Knapp was the most professional of all sales persons that I had ever dealt with. I will always go back to him for a new or used car purchase.

Louis Walsh

7 de jun. de 2015

Your sales staff is the best and a credit to your organization right down to delivery of my vehicle ! I will surely tell my friends and name names of the sales and finance people who to ask for when they come to your facility . Thank you NCF from a happy customer !!!!!

Natalie Guerrero

7 de jun. de 2015

Dave was very helpful and professional and so was Jonathan and mike in financing

Robert Sutten

6 de jun. de 2015

service was quick and excellent. Staff was excellent. Prices where a little high. Over all / I'll be back.

Eddie Lomeli

5 de jun. de 2015

I picked out a beautiful 2015 Fusion and I am very happy with it. Your staff was very helpful, friendly, and Highly Professional. I was explained every document that I signed, (and there were many!) fully, and in a manner that made it easy to understand.If anyone asks me, can you recommend me a local dealer? I would send them to your dealership without reservations. Would I buy another car from you?... if the need arose, most definitely!!

Fred Sahhar

5 de jun. de 2015

Thanks, it was a nice and easy visit. Alex was my service representative

Steven Goddard

5 de jun. de 2015

Our sales guy Dustin was fantastic. I felt like the process of preparing the paperwork for the purchase was too lengthy.

Kevin Bates

5 de jun. de 2015

I was helped immeditaly and didn't take long to get my oil change. They updated me on some recalls that are for my vehicle. 2014 Ford Escape.

Kellen Sympson

3 de jun. de 2015

North County Ford was able to promptly and effectively resolve our door latch issue on our '13 Flex.

Thomas Denton

2 de jun. de 2015

As always Jim Goodine was very professional and took very good care of me and the service to my vehicle was perfect. See you in 5000 miles.

Brayden Brechler

2 de jun. de 2015

The employees at north county ford were very helpful with car selection, affordability and outstanding customer service

Jorge Rodriguez

1 de jun. de 2015

I have purchased four cars from this dealer and sent more than four friends. There is a reason why. They always go the extra mile. Service is always the best. My cars before Fords were Lexus and the people at this dealer are so much more attentive and responsible.

Margaret Gonzalez

1 de jun. de 2015

Both Jesus and Richard helped me in my process and it was an excellent experience. Both helped me every step of the way and even followed up with me the next day and helped me answer a simple question about my new car.

KRC

1 de jun. de 2015

Friendly and accommodating to my schedule. Great shuttle service drivers made it easy to get my car in early and get to work on time without having to take time off.

Jeanette Macey

1 de jun. de 2015

Every time I bring my vehicle in for service I am always greeted with a smile and courtesy service. I am very pleased with the service rendered and work is always completed as stated.

Raul Tampan

1 de jun. de 2015

the salesman i apreciate thr service an i like the ford fucus 2015 is a great for me

Daniel Holmer

30 de may. de 2015

I brought my Fiesta in for it's scheduled maintenance, Josh and the techs did a great job as always.

Birgit Dugan

30 de may. de 2015

I came in frustrated with my 2013 Ford Focus and its issues with transmission. I actually had an appointment the following Monday with Service. BTW, Steve service manager was awesome! Very kind, and got me in ASAP. He told me that incentives might be available. I had 10 payments left on my lease. I was connected to Dave Knapp, who was so awesome! He listened to me! I told him what I wanted and gave him some options. I expressed my dislike for the back and forth. I knew what I could afford and what I wanted. He made it happen! I am driving a beautiful new 2015 Mustang, paying a little less each month, and no money down. I appreciate him listening to me, and treating me with the utmost respect, and pretty much getting me what I want. I left him with little options by the way. I am saying that because I knew I would have to bend a bit too. I hope he works for North County Ford for a long time coming. I will be back and definitely will be asking for Dave Knapp. I am a very very very happy lady! Love my car! Love Dave Knapp! Birgit Dugan

Charles Reeves

29 de may. de 2015

Jim was extremely helpful, the service was priced as bid and the timeline good.I appreciate the professional and courteous service always presented as the North County Ford Service Center.

Joseph C

29 de may. de 2015

Great! I finally found a service department I can trust.

Shelley Swink

29 de may. de 2015

I felt no pressure whatsoever when buying my 2015 Ford Fusion. Justin Unanue was an extremely professional and kind salesman. He was knowledgeable, straight forward, and bent over backwards to make sure my experience went smoothly. I absolutely love my car and tell everyone I know who's looking for a new (or used) car about my experience at North County Ford. It's a beautiful dealership with no haggling, very fair pricing, and great people!

Jacob Winkle

28 de may. de 2015

I came in and your staff were more the welcoming to help me find me a car. RC got me into a lovely Fiesta S model. Im a happy customer and would come back when needed to upgrade my vehicle.

Sean Roberts

28 de may. de 2015

Everyone was professional, courteous, and completely helpful.

John Macfarland

27 de may. de 2015

We Leased a C-Mac energy. The process was longer than I expected and we spent 5 Hrs. getting the car. The Staff was Fine. The process needs to be refined?

Paul Carter

27 de may. de 2015

I always have a great experience with your service department. They always explain everything they are doing and go over it with me. Very dependable. I will not hesitate to buy another car and have it serviced at your dealership

Abad Gonzalez

25 de may. de 2015

Excellent customer service. Josh was really helpful and delightful.

Jamie Norman

25 de may. de 2015

My husband and I came in to just "shop around" and had no I intention of purchasing a vehicle. Specifically we wanted to take a look at the Fusions. JD came over to help us out and did a very good job selling the car to us, even though we were at the dealership the majority of the day. In the end, he was able to get us an impassable deal on the Fusion that we wanted.

Thomas Hutchins

25 de may. de 2015

Alex Perez is very professional and he is tops when it comes to customer service.

Hassan

23 de may. de 2015

This is the third Ford I have purchased from North County Ford in the last 7 months. The sales team, especially Richard Palid has done an excellent job to provide me with easiest options to purchase a car from your dealership. Thanks again.

Marilyn Falsetti

22 de may. de 2015

I had a nail in my tire. Customer service rep got me in and out efficiently without an appointment.

Tyler Howe

22 de may. de 2015

2015 Mustang. Service was good, everyone was very friendly and helpful. I had all my questions answered and was taken care of.

Frank Pradd

22 de may. de 2015

Service was great, to be able to drive off in a 2015 Escape is mind blowing! Thanks North County Ford!!!

Marc Ordman

21 de may. de 2015

Alex is a good service advisor. Your service department has come a long way especially with the renovation, much needed.

Ricardo Aguilar

21 de may. de 2015

Our salesman Jesus made the process very easy when purchasing the 2013 F-150. We have purchased our last 3 cars from North County Ford and Jesus has helped us every time. We highly recommend him and North County Ford.

Juan Badillo

21 de may. de 2015

Joshua A Garcia was very helpful I didn't make an appointment but he still help me and also changed my cabin filter without me asking but I just forgot to tell them glad they did it

Ramon Gomez

20 de may. de 2015

My experience was fabulous every body were very frienly and helpfull.

Leslie Johnston

20 de may. de 2015

As usual, everything was finished right on time. I was told the service would take about an hour and a half. I had my car back within an hour and 15 minutes. Perfect timing for me, since I had a date to pick up my grandchildren. :)

Anthony Beckman

20 de may. de 2015

I purchased a 2015 Ford Fiesta ST.Very helpful service, everything was made explained well and made easy. They walked me through every step of the way and were curious.

Ian Helstrom

18 de may. de 2015

I brought my Ford Fiesta in to Vista Ford with oil and tire pressure lamps on. My service representative mentioned other service options but did not try to hard-sell them. I appreciate this. Both issues were fixed in a timely fashion at reasonable prices.

James Cunningham

18 de may. de 2015

They took me on a busy Saturday with no appointment and everyone was professional, communicated the service my truck needed and kept in touch. They notified me when my truck was ready and everything went great.

Richard Castaneda

17 de may. de 2015

I am very pleased with the service I have received and especially appreciate the attentaness my service advise Alex.

Diana Sherlock

17 de may. de 2015

Had a routine oil change service. My service writter Joshua Garcia was very nice. I purchased my car here at No County Ford 2 years ago and they all are very helpful and friendly. I have had my car in for service several times. My only complaint this time is they usually wash it, this time it wasn't as earlier in the day it had rained & was supposed to again. Ok I don't recall if on previous visits it was vacummed, but this time nothing and on the windshield was a chalk marking (their codes about what to do/done & time) that I had to remove myself, I'm sure it was an oversight. I am very happy with this dealership & would recommend it.

Daniel Frame

15 de may. de 2015

Everyone was great and I am very happy. I got the truck I wanted and I did not have to spend a lot time in the dealership.

Carol Moore

14 de may. de 2015

I live in Carlsbad, but always come to North County Ford for service and purchases. They are always helpful and answer any question I have.

Christopher Martin

14 de may. de 2015

It was very good for service and who helped me if I am correct it was James. He did a great job on how to handle my issue with the car and,as needed a rental he took care of that. I well be back as always. I Thank the whole team at the North County Ford.Cln Martin - USMC

Joan Hamblin

14 de may. de 2015

The oil change as good, asking them not to change the air pressure in the tires, and no grease on the outside of the car. Didn't touch anything on the dash, under our request. Just need to have that double clutch transmission replaced, since it is not done right.

Kara Crawford

13 de may. de 2015

Great Salesmen and Service staff! I would recommend this dealer to everyone!

Patrick F

12 de may. de 2015

Very helpful and courteous staff. Got me in and back on the road quickly.

Neil Cadwallader

12 de may. de 2015

I came in for an oil change. I was told it would be about an hour and was pointed to the waiting area. After about an hour my vehicle appeared back in the service drive through area, apparently finished. I waited for the service representative to come and tell me that the vehicle was ready to be picked up. It was reasonable to give him a few minutes to clear whatever he was currently doing and then come get me. After waiting another hour I finally went to him, about 50 feet away. He told me he'd looked for me twice and didn't see me in the waiting area that has only about a dozen chairs. I sat there for almost two hours. No one ever called my name, nor did I see anyone searching for me. I was seated in one of the four or five chairs that face West Vista Way. Did he actually look at all the chairs? Did he think to say my name out loud in case he had forgotten what I looked like? He said he didn't. He sort of apologized but not really and he acted like it was my fault for sitting in the waiting area. The oil change service seemed fine but why should I return to North County Ford?

Mirian Barragan

12 de may. de 2015

Jack was an amazing sales person, he was very friendly, respectful, and I loved his poems, my boys also loved them, Thank you Jack! I would definitely recommend for my friends to go with Jack and buy at Ford. Everyone there was awesome! You have an awesome team!

Ron Hauck

12 de may. de 2015

Chris took excellent care of me and did what was promised.......

Anthony Cook

12 de may. de 2015

Turned my car in and it went quickly for an oil change. Drove my car off the lot and 2 miles away my low tire pressure light went on.Called the dealership, asked if they had checked the pressure. They said they had after they rotated the tires. Made sure it was filled to suggested levels for my tires.On my tired it said 35psi. I had to check all tires, they were at 30psi except for the back passenger tire at 25psi.I filled them up and as of a week later, still no leak. so no possible 'nail' in my tire as was a possible suggestion when I called in.Not sure why I lost tire pressure, but I'm also not sure it was checked thoroughly. I'll judge service after my second oil change.

Steven Kelch

12 de may. de 2015

Always great service and friendliness, however, I think there was an effort to "upsell" the recommended services. I declined some of the offered service to the truck.

Zack Hefty

12 de may. de 2015

ABS bleed on F350. That is it

Lynn Paine

8 de may. de 2015

Josh was very agreeable. I left my cell phone to be called if additional items were needed during the checkup. My home phone was called instead so I did not get the message until after 1:00. It was not a problem this time but next time I will be more firm about the number to call. I don't find having my truck serviced my favorite thing to do but all in all it was a good experience.

Juan Perez

7 de may. de 2015

I brought in an escape 2010, service was great and the staff were very helpful.

William Leach

7 de may. de 2015

Everything was great.Cindy was freindly and helpful.

Sonny Stires

7 de may. de 2015

All went well. It does seem that I had to wait an inordinate amount of time....while a good bit of my wait time was while my F 150 was just sitting back in the back with others.

Lauren Ho

7 de may. de 2015

Christopher Murray was the perfect car salesman. He was respectful of our choices and we trusted him to help us find the best deal for what we were looking for. I would definitely buy any future cars from him.

Maria Whitehead

7 de may. de 2015

Dustin was really awesome and really helped me feel like family and not just another customer. He was very patient especially with my 2 year old son.

Steve Lippe

5 de may. de 2015

Alex at North county ford has been helping me with my work truck since 2012.has always gotten repairs done in a timely professional manner. I would highly recommend ncf and will definitely buy another work truck there

Jenifer Dunseth

5 de may. de 2015

My service rep was great, friendly and very helpful. The work was done quickly.

Danielle Mcgraw

5 de may. de 2015

Carl was my sales guy and he was fantastic and super nice. Jay did our financing and he went above and beyond to get my car financed even though I had issues with my finances at the moment. Overall a great experience.

Lois Overcast

5 de may. de 2015

this is the first ford service location in California where we feel they aren't only interested in selling us services but really just want to help us keep our car running good

Cynthia Hight

5 de may. de 2015

Jack Hawkins was an excellent sales associate I will continue to do business with him.

Joseph Kraatz

5 de may. de 2015

Very satisfied. My service rep was great! I have told friends that get their Fords service they should use North County Ford.

W. Slade

5 de may. de 2015

Second vehicle we bought at North County Ford. All members of the staff from sales - Sergio and Chris - to finance, were very friendly and helpful. The experience was exceptional once again and I would gladly recommend to all my friends to shop for their next vehicle there.

William Apple

5 de may. de 2015

Richard Palid was the most courteous, straight forward, and helpful sales person I have ever worked with. I bought my 2015 Ford Mustang from North County Ford because of his exceptional care for me in the purchasing process. I have now owned 14 Mustangs in my lifetime, and you can be sure that any future Ford purchases will be through him. I never knew him before this purchase, but I'm glad I do now. Finance and the entire purchase experience was painless, enjoyable and outstanding. Excellent job!!! THANKS!

Patrick Coffey

5 de may. de 2015

Great service at a more than reasonable price!! We continue to be amazed!!

The Lugo Family

4 de may. de 2015

Our 6th transaction...always red carpet treatment! Excellent every time.

Craig Smith

3 de may. de 2015

Escape Titaium, The service was very good and the staff helpful. We are very happy with out purchase and NCF.

Brian Mellein

2 de may. de 2015

Ford Fusion Energi. The service was excellent and my rep Rich was very professional. The negotiation and buying process was smooth. They were very transparent, informative, and I did not feel pressured.

Melanie Hurwitz

1 de may. de 2015

Richard was extremely helpful as well as Travis and your finance guy (I think his name was Jay. I was tired by then). Richard was patient and willing to get information on many cars for me. I asked him and Travis if they could save me the time of haggling as I had an appointment to get to and figure out what prices they were willing to sell the cars I was interested for which they did. When I came back in the afternoon I already had those numbers as Richard had stayed in constant contact throughout the day and I was able to show my daughters the cars and pick one right then and there without having to go back and forth. I was pleased with the pricing and we moved forward with the purchase. I did have to wait a while to get to financing but that was due to circumstances beyond your control at that point but when I did get in I was well taken care of, everything was explained and I was able to get out in a timely manner. This was one of the best car buying experiences I have had and I have purchased many cars.Melanie Hurwitz

Bill Cobb

1 de may. de 2015

So far the problem seems to be fixed. With this problem only time will tell if it happens again.Everyone there has been very helpful in solving this.

Myra Winget

1 de may. de 2015

My car of choice is a C-MAX. Everyone I came in contact was friendly and helpful. My vehicle purchase was quick and easy thanks to my salesman, Richard Palid.

Donald Robbins

1 de may. de 2015

I purchased a 2015 Ford Mustang. Service was Excellent. Staff was extremely helpful. This is the third new vehicle I've purchased from North County Ford in the past 4 years. Thank you to my salesman Matt Austin. Congratulations Matt for selling me this beautiful showroom 2015 Mustang. You did a great job. Best wishes to you in the future. I was most impressed with the fact that the sales staff worked together to ensure my buying experience was the very best. I would also like to recognize the President of North County Ford, Mr. Scott Crowley and offer my special appreciation. He sought me out to offer his congratulations and to chat for a few minutes on my purchase. He was very personable and sincere and made me feel like a real friend. Thank you Scott! You're a great leader.

Donald Robbins

30 de abr. de 2015

I purchased a 2015 Ford Mustang. Service was Excellent. Staff was extremely helpful. This is the third new vehicle I've purchased from North County Ford in the past 4 years. Thank you to my salesman Matt Austin. Congratulations Matt for selling me this beautiful showroom 2015 Mustang. You did a great job. Best wishes to you in the future. I was most impressed with the fact that the sales staff worked together to ensure my buying experience was the very best. I would also like to recognize the President of North County Ford, Mr. Scott Crowley and offer my special appreciation. He sought me out to offer his congratulations and to chat for a few minutes on my purchase. He was very personable and sincere and made me feel like a real friend. Thank you Scott! You're a great leader.

Oliver Klemm

30 de abr. de 2015

My appointment was met...no delays whatsoever.The requested maintenance was done along with a few other observations of items to be looked at.

Jesus Villanueva

30 de abr. de 2015

Always quick and easy. Love the free coffee and shuttle svc

Marc Cooley

30 de abr. de 2015

I purchased a Focus ST. Service was great. They delivered the car to me since I lived about an hour away from the dealership.

David Winslow

30 de abr. de 2015

Jack was great throughout the entire search and purchase process. I have already told many people about my truck buying experience.

Ryan Ragano

29 de abr. de 2015

We purchased a Ford Escape and the entire experience was amazing. Jesus really helped us understand the vehicle and the financing department was a breeze. We would totally recommend anyone who is looking for a new car to go to North County Ford- they are the best!

Damian Mauro

29 de abr. de 2015

Amazing service! Dustin was great on the floor, couldn't have asked for a better salesperson. Definitely recommending friends and family to you guys great job!

Margaret Gonzalez

28 de abr. de 2015

Joe was very helpful and kept me informed with every new development of service that my car needed. He also followed up with me in a timely manner about when my car was ready.

David Lacey

28 de abr. de 2015

Excellent service. The work was done quickly and I even had time to drive a new Mustang GT.

Analilia Ramos

27 de abr. de 2015

2005 Ford Explorer the staff was wonderful after finish the job the they give me the recommendation the my car needs overral was nice

Vanessa

26 de abr. de 2015

Jonathan and Braden were absolutely wonderful. They both went the extra mile to get us a great deal on our fusion. Thank you!

Otto Metz

26 de abr. de 2015

F150 crew cab service dept good, gave us our floor mats and replaced the battery in 1 of our keys on the first time in for additional work on truck. (missed on the day we took home truck)staff friendly and we got thru the process of paperwork.

Luzmila Ocampo Gonzalez

24 de abr. de 2015

Great service and friendly people, We bought the truck at this dealer, we excellent service and now with service we been having great service too. Never had to do anything major but for oil changes and minor services price has been good.

A W

24 de abr. de 2015

I brought my 2013 Ford Escape in to the service center for it's 15,000 mile checkup and oil change. My service rep was Alex Perez. I cannot say enough good thing about Alex. He is very nice and caring, helpful when there are questions, keeps me in the loop with the status of my car, and very accommodating when there are unexpected set backs with the servicing of my car. He is one of the reasons why I continue to come back to North County Ford to get my vehicle serviced.

Alexander Carracino

24 de abr. de 2015

Jonathan was very helpful in helping us reach a price that was reasonable for me as a first-time new car buyer.

Michael Slivka

24 de abr. de 2015

I got a brand new 2016 Ford Fusion Titanium Hybrid, and couldn't be happier. Everyone was very helpful and made the process as painless as possible.

Jorgette Amini

23 de abr. de 2015

very great customer service excellent. they were friendly and prompt.

Pablo Solis

21 de abr. de 2015

I was greeted by Zach "Tex" when I arrived and he proceeded to listen to our request, he was extremely professional and was able to answer all our questions. The management and finance folks there at North County FORD were also extremely helpful and were able to answer all our answers and help us in our car buying decision.

Paula Bianca Sanchez

21 de abr. de 2015

As soon as we pulled up, we were greeted by Zach. He was awesome from the start and listened to what we were searching for. We planned to shop around and see other dealerships had to offer. Just because of the service and how patient everyone was to adjusting to our needs, we felt we made the best decision for my family and I.

Gerald Frazelle

16 de abr. de 2015

Good job replacing my mirror, thanks..Glad to see Eddie Arnold in your employee.

Alan Nary

15 de abr. de 2015

The staff is friendly and courteous. The time of service was more than reasonable.

Gustavo

15 de abr. de 2015

I have a Focus, that I really enjoy. Every time I come in for service my advisor is very friendly and attentive. I appreciate his attention to detail. Thanks Jeremy.

Jeffrey Darby

15 de abr. de 2015

Jack Hawkins did an amazing job in getting the car that I am truly happy with. His honesty and his faith separates him from most men. I hope that Jack lives to be in his 90's like his dad! I believe that I will probably purchase a couple more vehicles from Jack over the next 20 years. Once again North County Ford is truly blessed to have a man like Jack.Thank you,Jeffrey Darby

Frederic Beer

13 de abr. de 2015

I had a Saturday appointment and the shop was busy the car was readied about a half hour beyond the ETA. Shop advisors were courteous in keeping informed of the maintenance process. I have a "gas and go" premium contract which is well worth it.

Peggy Klemm

13 de abr. de 2015

The staff was very friendly and helpful. This was my first scheduled service and everything was done quickly and completely. The experience was overall great!

George Alves

13 de abr. de 2015

There was still grease pencil marks left on my windshield. I understand about the drought but really you don't have paper to write on!!!!!!!!

Carlotta Malone

10 de abr. de 2015

Jim always makes us feel valued and welcome......We look forward to our visits. Thanks for being in Vista.Carlotta Malone

Timothy Howell

10 de abr. de 2015

Outstanding service! Jim Goodine was awesome! Very helpful, goes the extra mile! Thank you Jim and North County Ford.

Mel Fai

9 de abr. de 2015

Great service! Alex did a wonderful job going through what we needed, he kept us up-dated, and presented your Ford service center as a true professional.Thanks again, Mel Fai

Gary Curtis

8 de abr. de 2015

It's great to be able to make a reservation for service and have someone waiting to take the vehicle in. Alex was very pleasant, kept me informed of the progress and was right on in his prediction of how long the service would take.

Martin Parish

8 de abr. de 2015

Very pleasant. Nice upgrade to facilities. Excellent staff.

John Brockman

7 de abr. de 2015

The service was great as always. The service staff are very friendly and caring.

Royce Ledwig

7 de abr. de 2015

Jim in service was awesome!He really helped us out a lot. He is a knowledgeable, pleasant and super nice guy...

Aaron Mcelderry

7 de abr. de 2015

Jim is very professional and courteous. I feel he appreciates my business.

Mr. T

7 de abr. de 2015

I purchased my used mustang from North County Ford. I was very pleased with the service that I received from Jack. The service department is excellent. Alex is personable and service minded. I recently took my mustang in to have brake work done. I drive over 45 miles to have any work done by them. Great job all the way around!

Thomas Zaliti

7 de abr. de 2015

I have always gone to North County Ford, and will continue to go; I swear they have the best staff I've ever had the pleasure of dealing with. They went above and beyond to make sure I was satisfied with their labor, and I absolutely was. On top of that they were professional and timely as well, even going so far as to call during my vehicle maintenance to keep me in the loop, and following up afterwards to ensure I was satisfied with my vehicle. I was impressed to say the least.

Chad Maisenbacher

5 de abr. de 2015

The staff was very helpful, great service would recommend them for sure.

Debra Hurst

3 de abr. de 2015

Salesman was super nice. The gentleman in financing was also great! I did have to put my own gas in the car. Thank goodness there was a ford tech there to sign off. I also bought car on Sunday and had to replace the valve stem on tire the next Sat. Called service the said I had to pay $25 to just look at it. I went to a tire place and got it done for $20

Brent Drake

2 de abr. de 2015

I purchased 2015 Ford Fusion hybrid Inergy. we got there late in the finance department and everybody stayed late past closing to help us get the deal done. All the staff was very helpful and friendly!!

Samantha Hansen

2 de abr. de 2015

Ford escape! Great service! I really wanted a edge but the escape was more in my price range !

Elizabeth Lynch

2 de abr. de 2015

Purshased Ford Flex 2015 The service was great felt very comfortable. Like a home welcomed. Staff very professional. Great positive attitude. Very efficient, making sure all needs were being met. Thank you to Michael in the finance department for his great effort did fantastic. I felt like I was talking to a good friend.Liked that great up beat sense of humor. Thanks to Rich Gowdy for being great with my family. Did a great job. Awesome experience with two very professional gentleman. Thank you.

Tawn Kent

1 de abr. de 2015

My experience with North County Ford continues to be of the highest quality. My most recent visit was for a recall inspection, timing belt and oil change. First, the service that was performed on my vehicle was done in a timely fashion. My car was returned to me when it was promised. Second, I was informed that the recall inspection indicated that the required parts would be replaced under warranty without any expense to me. I was told that the parts needed to ordered and that it would take approximately eight weeks for delivery. I continue to be very satisfied with the quality of service I receive from North County Ford for my 2013 Ford Fiesta. My wife and I are planning to purchase another Ford vehicle from North County Ford for my wife at the end of summer.

Jared Nielson

1 de abr. de 2015

Everything was great. Thank you. You finished sooner than expected!

Allen Simonovich

1 de abr. de 2015

As usual, professional and accomodating. Your staff is to be commended.

Richard Hillix Di Santo

1 de abr. de 2015

Cindi, service advisor, was exceptional. She was friendly, genuine, and professional. The only reason I did not score question #1 with a 5 was because of the length of time I spent at the dealership. I arrived for a scheduled appointment at 10 a.m. and all work, including a complimentary washing of my C-MAX, took more than 4 hours. It was very close to 2:30 p.m. by the time I left; that was disappointing.

Donna Harper

26 de mar. de 2015

Pontiac Torrent 2006. Received coupon for oil change, multi-point inspection. Arrived at 3:00 and was done by 4:30. Very happy. (:

Pat O'Day

26 de mar. de 2015

I bought a F-250 and our salesperson, Will Guthrie, was courteous and helpful. The only big complaint I have is that it took several hours to finish the paperwork (not the fault of Mr Guthrie) which makes me not want to go back if I need another vehicle.

Ford Fan

25 de mar. de 2015

Bought a used Escape last year. All service needs taken care of promptly. Staff courteous and helpful. Honest and reliable dealership.

Brandon Duncan

25 de mar. de 2015

The BEST!! Alex made my experience like none other. Service was quick, convenient, and exceeded all expectations

Mary Crooks

25 de mar. de 2015

North County Ford Service Department does a good job on service visits.

Scott Sewell

25 de mar. de 2015

I bought a new customized Taurus. Richard Palid was extremely helpful, and a pleasure to deal with. I'm completely satisfied.

Nancy Arvanitis

24 de mar. de 2015

Great Job, Steve. Had the two little problems handled. Then on the way home, my check engine light came on and I called and talked to Steve. He asked me to return and I did because the I was leaving to drive to Phoenix for spring training and I didn't want to encounter any major problems. Steve called me later to let me know the problem and the solution. He had it done as promised and I was picked up and brought back to N. C. Ford to be reunited with my favorite car ever.....a 2005 Ford 500. Not a rattle on my ten year old baby. Thanks, NC Ford and Steve.

Penelope Elliot

23 de mar. de 2015

I brought my car in for regular servicing, and even though they were swamped and I did NOT have an appointment, they took care of my car and had me out the door in about 2 1/2 hours

Guy Baker

20 de mar. de 2015

New Mustang is a hoot to own and drive.... North County Ford in Vista, CA is a great dealership. one complaint... I ordered my car December 8th and was able to take delivery the first week on March. Way too long...

Alejandro Munoz Aguilar

19 de mar. de 2015

The service was so good specially the salesman he treated me so well

Nicole Lang

19 de mar. de 2015

Very helpful service manager, Kept updating me and was true to his time estimates

Michael Alston

19 de mar. de 2015

Great service extremely pleased will recommend to all my friends

Randy Pickering

18 de mar. de 2015

Steve Burke is your best employee! He knows his business. He has been super helpful with my Raptor.

Irene Shapiro

18 de mar. de 2015

I leased a 2014 Ford Edge in February 2015. I turned in my 2013 Ford Edge. The sales and finance team at North County Ford exceeded my expectations. The team was very responsive to my many questions and were upbeat and energetic at all times even though our sale did not conclude until late evening.

Evelyn Sanfilippo

18 de mar. de 2015

As usual , the friendliness and suggestions overcome the slight delays

Scott Zimmer

17 de mar. de 2015

The guys were very helpful and gave us a great price on our trade-in, which happened to be a 50-year old car! My son, who is the one who actually bought the car, is very happy with his new car. The finance team worked to get us the best interest rate they could, even having us come back to do the paperwork to lower the interest rate. I have already recommended North County Ford to two of our friends who are interested in a new car. Zack did a great job and explained all of the features to my son. All of the team did all they could to make the experience a positive venture. Thanks so much Guys!

Ken Cooper

17 de mar. de 2015

Very good job. Jim delivered what he promised all round.

Thomas Klein

17 de mar. de 2015

Purchased a certified pre-owned Ford F-150. JD was very helpful. We also purchased a certified pre-owned Ford Escape on the same day.

Olsonsa1

4 de jun. de 2014

Daughter's car was towed in for steering failure at 65 MPH and transmission issues for her 2012 Focus. 3 days and still too busy to look at it. No effort to help, just need to be patient. Either a lot of bad cars or not enough techs to handle the load. Might get to the steering today, but they don't have a transmission tech available for 7-10 days. Asked that they contact another dealership for the transmission. Service writer says Luther doesn't have another Ford dealership, so he doesn't have any other dealerships to work with. I have never dealt with a service department this overwhelmed by work. Steering lock-up is a known issue and they have nothing to say about it. Hard to have any faith in them when you're met with blank stares and no answers to simple questions. This is only for service. Sales group was great.

Lefko26

1 de oct. de 2013

We love our new Ford Fusion Titanium Hybrid! We flew down from Chico to purchase the vehicle and they came through as promised! Patrick picked my husband up from the airport and stayed late on a Sunday to make the sale happen. Thank you!

staciemac13

8 de jul. de 2013

After emailing back and forth with internet guy Jarrett about a used Ford F250 that was listed on multiple sites online for a good price I stopped by to see it. He told me it was being serviced to be a certified used car so he showed me the truck while it was being worked on-didnt get to see much but looked good. Told him I will keep in touch to see when the truck was done. This went on for 2 weeks- emails back and forth- the truck was taking a long time to be "certified" or fixed. Then I finally got an email from him on MOnday (3 weeks after initial email) that the truck would be lot ready tuesday morning and I could come test drive it. Told him great and that my husband and I would be by at 6pm to drive it. We get a sitter and drive over to find out that Dustin would be helping us because Jarrett was gone and then they couldn't locate the keys or the truck. After about 30 minutes they said the truck had been loaned out to a customer with a truck in service. I was shocked. Why would they loan out a truck just finally certified and put on the lot and when they knew we were coming. IT wasn't like we had just called up that day-I was a serious buyer in contact with the internet sales guy for weeks. I asked to talk to the Manager (todd) and he was so rude. I explained that we had been in contact for a while about this truck and how could this happen and his only explanation was that a different sales guy let the truck go. Shouldn't sales people be in communication? I have been in sales for 10 years and I know that and I also know that you shouldn't treat a customer like this. I never even got an email from Jarrett the next day to say sorry or anything. I have emailed Jarrett for an explanation and never received anything and now that truck is no longer on the website. Sounds like this has happened to others before-bait and switch! such a bummer since I liked the truck but I am glad I didn't give them my money!

TimTraber

5 de jul. de 2013

NC Ford used to provide top notch service - I have three Ford vehicles, and even though I paid more to take them there, it was worth the support and involvement they had. I always used upgraded factory parts. I had a clutch replaced in my 2001 Mustang in 2010. Two years later, it had to be replaced again. At that point they had a new Service Manager, Darin Pearcy, who has completely ruined the operation. They could not procure the part, and had the car for six weeks (a loaner was provided). No one could explain how the original factory clutch had lasted for over 75,000 miles, but their replacement (supposedly a factory part) lasted only 10 percent of that mileage. No compensation was offered, and no responsibility was taken. The car is driven less than 10 miles round-trip to work by my wife (as it had been for the previous six years). No apologies were made for the previous part failing, the inability to order/find a replacement OEM part, NOR for the fact that when we went to pick it up, my new battery (less than 1-year old) was completely dead, and the car was completely dirty. While waiting for them to figure out what was wrong, Mr. Pearcy came out and was standing next to me, but offered no apology OR appreciation for our continued business. Other than using some remaining pre-paid oil changes, I will not use them again for any kind of service, and will strong discourage anyone else from visiting them.

upscp

19 de jun. de 2013

Long story short, if they promise you ANYTHING get it in writing, because once you sign the contract you will never hear from them again nor will you get what you were promised. And if anything goes wrong ie. parts fall off, parts missing you are out of luck. Customer Service is non-exsistant. This dealership reminds me of the shady used car dealers in the movies, so happy you're on the lot but once you purchase, you are nobody.

bauderjj

6 de abr. de 2013

Last fall, I was referred to NC Ford through the Costco Auto buying program; Jeff Pembleton is the salesperson that contacted me. He came across very arrogant, and acted is if was doing me a favor by calling me. I explained that I was interested in a new F150, and I have very specific requirements to include "goal is is to get the max trailer weight rating possible for this vehicle". I also explained that I keep my vehicles for the long run, and am not interested in a resale. There were no F150s that had the features I need, and I was told this was due to end of model year. Long story short, in early February, after several months of looking though dealer inventories, I get an email from Jeff, here is an excerpt: "Hi Jim,The other dealer finally responded with "SOLD" unit. The only other unit less than 300 miles away was a 301A Pkg. So what I am going to do is order a truck just like you want it equipped. I will order it under your name. I will also keep you updated with the progress. If you want it when it arrives "GREAT" if you do not. Then no harm no foul and we will put it into our inventory. Please let me know if you're receptive to this proposal ?I responded affirmatively. Well, I literally had to send numerous emails to inquire on the delivery status. Jeff never took the initiative to contact me! Finally, on March 28th, i get an email from Jeff, here is another excerpt:"Hi Jim,I have not been avoiding you just looking for a truck to sell you. Since the one that was ordered, was not ordered correctly and does not have the Max Tow Pkg. I put the order together but it is our inventory manager that actually places the final order. Anyway, The reason for my email today is to let you know we have a "Certified Pre-Owned" (see window sticker) that I can make you a great deal on ! "I was dumbfounded! So I email the customer service rep, Joni Teerlink to inform her of the my experience and the poor customer service. I get a response indicating: "I apologize for this situation. I will need to do some research into this to see what happened. I have sent your e mail to Jeffs Manager and the General Manager of the dealership. Thank you for your email. We appreciate customers who let us know when things arent right."Almost a week later and I have not heard a thing from anybody at NC Ford. Apparently, poor customer service and a failure to communicate is corporate culture at NC Ford and they have so much business that they really don't care about how their sales staff treat their customers. Can you believe Jeff actually blames fault, takes no responsibility for ensuring the correct options were ordered! He also tries to sell me a resale...as if this makes everything okay!

AirborneMedic

30 de mar. de 2013

Promised me that the vehicle had Bluetooth and would program my phone. Turns out it didn't and won't resolve this issue. The Finance Manager was hostile and rude

coachaja

31 de dic. de 2012

I defiently would not reccoemnd this dealership. They promised me a car they found at another dealer as they did not have one with all my requested options on the lot. They made a deal then failer to deliver and kept tryong to sell one on the lot. They promised deliver at 5:00pm same day then next morning , then next afteroon and then following Monday. They did little to address my concerns and stayed arrogant and disrespectful once they thought a deal was made. GM failed to take any action or return calls and emails and the same for their customer support manager. I feel they definelty did not tell the turth about the car I was to purchase, tried to steer me to one fo theirs and failed in every aspect of customer support.

gzpiloto

22 de nov. de 2012

DO NOT BUY FROM THESE SCAMMERS. I was ready to buy a Ford Transit van and the manager Mike says that if there's rebates, then the customer will get them and implied how honest he is. Usually, when you hear that, the truth is quite the opposite. Sure enough an item for the interior which qualified for a full rebate, they only wanted to cover half the cost. They agreed on that , then later came out statingthat I had to purchase $1200 of options before the vehicle qualifies for any rebate. Well, the fool, "Jesus" brings me the statement from Ford, which was correct except in small print on the bottom, it stated the Ford Transit did not apply, which I had to point out to him. The item did in fact qualify, but they were lying through their teeth. I was signing docs, when the next lie unfolded--the $1000 rebate he promised me, just went away, since I refused to pay Ford's absurd 6.99% rates. I could go on and on, but I wouldnt buy a bicycle from these bull****ers! Typical used car salesman tactics!

kevinpbuck

5 de nov. de 2012

Brought in my 2010 Ford Escape for service on my passenger-side air vent, which is stuck and almost impossible to move in any direction. After a couple of hours, I was called and told that this is a "feature" of Ford Escapes, and that all of their Escapes on the lot were like that. Just be warned of this "feature" if you plan to buy an Escape, they will NOT fix it.

magoo66

8 de oct. de 2012

This place is horrible! I called in advance to schedule service for my 2010 Edge for an alarm problem. I arrived on time, and waited 15 minutes before anyone acknowledged me. My service manager was Chris, a new guy with a horrible attitude. He told me I'd have to leave the car there, even though I had an appointment. He said the car should be ready by 3:30pm (dropped off at 10am). I called at 4pm and he told me they hadn't started working on it yet, and I would have to leave the car overnight! The next day around noon I got a call that my car was ready. I went to pick it up, and the alarm problem was fixed but now the key remote wouldn't unlock the doors!!! Chris told me it's not their fault nor their responsibility to fix! He blamed it on another Ford dealer. He became extremely rude and short with me, raising his voice quickly and blaming me. I told him the car is worse then it was before and he said I was wrong, even though I could no longer unlock my car (how is that better???) I asked to speak to a manager, so Chris went to get him, but didn't come back with the manager. He said they would take the car back from me, but I'd have to leave it for another 2 days. I said they made the problem worse and told me my car was ready when it wasn't, so they should fix it now. He said absolutely not going to happen. I asked for a loaner and he laughed at me. I again asked to speak to a manager, since he never came the first time, but apparently the manager "left for a meeting offsite" and I would have to wait for an hour. At this point I was fuming. I stood in Chris' office until he called the manager, who didn't answer. To prove he called, Chris showed me his phone, which had a naked woman as the wallpaper! I told him I didn't appreciate him showing me porn, and he got mad at me and said that's his wife, which certainly didn't make it any more appropriate! Finally the manager called back and said they would work on the car. They still would not give me a loaner, but they allowed the courtesy shuttle to take me home and pick me up later that day.Absolutely the worst customer service I've ever had! Chris is a joke. He's new, and should never have been hired. Do yourself a favor and don't go anywhere near this dealership!!!

tiffkka

20 de feb. de 2012

They were so busy, but they treated us as if we were the only ones there! I was able to purchase my Edge within a few hours and left very HAPPY!

Paul Woodward

31 de ene. de 2012

This is the second car purchased within the past 12 months. The people are honest and very professional. The Service department has performed in an extremely great manner.

David Ritter

6 de ene. de 2012

Right at the start of my conversation with Richard on the phone, I knew he was a straight shooter. He gave me the out the door price no BS. The price was exactly what I expected. It was $4000 cheaper than a dealer I had spoken to earlier that day. When I went to buy my car Richard had everything set up and ready for me. The whole process was very smooth. I cannot remember the ladies name in financing but she was very helpful also. I cannot leave out Jonathon; he went over all the SYNC and Navigation systems with me. This Dealer kicks butt!!!! I give them my highest recommendation! Great Job. Happy Customer = David R. Ritter

steinerv

1 de ene. de 2012

Quick and easy purchase, no hassle at all. Everyone did their job to the best of their ability, ensuring my satisfaction. Met by a manager, salesperson was efficient, and financing was very painless.

Tony07

20 de dic. de 2011

Ramona was very helpful in helping me custom order an E-350 for my family. As it is not a commonly sold vehicle she did her research to make sure I had all the best options included into my vehicle. She made sure the buying process was smooth and painless. I am sure I will be doing business with her again in the future.

twildrose1

18 de dic. de 2011

I'm a employee of Hewlett Packard and knew of a special pricing program offered through FORD. After doing my research online (12/16/11), I looked up our neighborhood dealer: North County FORD. I located the model and found a few different vehicles that matched what I was looking for. I requested a call back regarding their inventory, and was pleasantly surprised to receive not only a call, but an email within just a few hours.So within just a few short hours, not only had I received communication from the dealer but had a price quote as well. We made plans to go into the dealer today (12/17/11). We arrived at the dealer and within a few short minutes were well on our way to one of the MOST pleasant experiences that my husband or I have ever experienced.We are the PROUD owners of a 2012 XLT Explorer today! Hands down, Randy Reyes and Dean Simon are some of the best salespeople we've ever run across.Thank you!Rosann & Bill Taylor

ckbemo

8 de nov. de 2011

My edge sport went into service after 1500 miles. paul replaced everything, got me a good rental. little hick up during the xfer of back to me but paul made up 10 full. thankful for people like him and that know the meaning of serivce as i am in the same feild. thank youe

TitaniumEagle

7 de oct. de 2011

Did a lot of research looking for the Ford Focus I would enjoy. Realizing I could use Costco Auto Program, I applied on-line. Richard Palid contacted me very promptly with something very close to what I asked for. He spent lots of time on me and gave me test drives. I discussed the packages, the colors and model I really desired. I really wanted the Titanium. He got me the Titanium with the features I wanted. We never went back an forth about the pricing; He got me the very best price for the Titanium and never tried to offer me a car I didn't care for. This car was going fast creating a high demand for the supply with no specials being offered. I highly recommend utilizing the Costco program and working with the internet manager. Richard Palid made my car buying experience a pleasant one.

dernst.1

18 de ago. de 2011

Rhandy was professional, friendly and efficient, and made buying my used car very easy. The Financial department was very helpful as well. I would certainly recommend North County Ford to others.

Kevin Cook

5 de ago. de 2011

Mr. Palid was Very Pleasant to work with and he assisted and answered all question Professionally and I would refer him to my friend's and family. The Overall experience was knowledge was well recieved, Thank you for the hard work and assistance that was provided. V/R Kevin Cook

e_baker

5 de ago. de 2011

Painless buying experience. Richard was able to deliver my F250 to LA directly to my home. Overall great experience and I will be sending more business Richard's way.

jeanette1

6 de jul. de 2011

I was so impressed with the honesty of Rhandy and his genuine effort to find me the right vehicle for me. I dealt with 5 other dealers before I found Rhandy. I was about to give up. The others made it clear they were not interested in helping me, they just wanted a sale. Rhandy was different, he was more interested in helping me than making a sale. Because of the way he followed up right away, and made a real effort to find the right vehicle for my needs, I bought from him instead of continuing to look. He gave me a great price, too. I was very pleased with his service... head over hills above the other salesmen from the other dealerships!

jillmcniff

19 de abr. de 2011

Very down-to-earth, friendly staff. Deal was done in less than 30 minutes! We purchased from them because it's where we go for quality service too. Salesman, finance and customer service reps were great. They detailed the car and explained all of the truck's mechanics inside and out before we left. They even synced my phone before we left. Excellent service!

lormac plastics

15 de abr. de 2011

We bought a new truck for our company and our fleet Manager Jeff Pembleton was awesome. His service was outstanding I would definately buy another vehicle from him.It is nice to go to a car dealership were they understand what great customer service means.

wdhendersonvc

11 de abr. de 2011

Ken was very fair and upfront with me. I was not working from a position of strength but he still treated me fairly and I was very pleased overall with everhyone at the dealership. Thwy were able to work around my particular issues and still provide me with a quality vehicle and a fair and affordable price.

Leeismail

11 de abr. de 2011

We just purchased our 2011 Ford Edge last week through the Costco Auto Purchase Program. Rhandy was helpful at every turn, staying until 10 PM to complete the transaction and helping us with the basics of the car's extensive electronics. A few days later we met for another hour with Jonathan who helped us further understand the car's functions. So far we are enjoying the car's smooth ride and fun features. We marked down the price experience slightly because midway through our deciding which car to buy, Ford changed its rebates, reducing them by $1,000. In fairness, Rhandy had warned us about the possible change and did mitigate the effect somewhat. We really appreciated that the buying process was very professional; we did not feel pushed or hurried (or harried) into making any decision. We had visited several dealerships and had similar financial offers, but we decided to purchase from North County Ford because of Rhandy. We will recommend him highly to our friends here in our retirement community. We hope the service experience goes as well as the purchase experience.

tinker33

4 de abr. de 2011

Not having the best credit, I was pleasantly surprised at how easily they got a deal for me. Ken, my salesman was very nice and helpful and at no time did I ever feel that anyone there treated me badly or looked down on me. I've bought trucks from other dealers, and they always like to put on the big show, like they're God's gift and they try to make you quake in your shoes or feel less then worthwhile. This has to be the most relaxed, and stress free truck buying experience ever. I was a diehard Dodge driver until now. I am converted to the Ford family and looovvveee my beautiful new truck. Thanks North County Ford, and special thanks to Big Ken!

rjrjsdo

13 de mar. de 2011

Just purchased ONE AWESOME 2008 GMC Sierra SLT 2500 HD Pickup Truck from No. County Ford on 03/12/2011It took awhile to make this deal happen mostly on my part for pricing reasons. But in short Jeff at North County Ford was "A GREAT GUY TO Do Business with" I could not be more happy with my experience with Jeff and all the GREAT Folk's at this Dealership!As for the Truck I purchased, Jeff was very helpful with every aspect of this truck, and making the deal. TRUST ME..... I am a VERY Picky Buyer to say the least. He even went to extra mile to drive 45 minutes to our house to bring my wife's Drivers License back to her! HONESTLY Who does that?!?!?! Thanks Jeff!!!! Jeff had my new truck fueled, washed, detailed, and fully ready to go after closing the deal with Patty in the Finance Department.... Patty is also GREAT to deal with, very low key and never pushy she really took my interest to heart in purchasing an extended Warranty package for my truck... THANK YOU Patty!!!! Jeff is now what I consider to be more than just a "Car Salesman" I've made a friend in Jeff and I'm thankful, and grateful for that!If you're considering North County Ford for a Vehicle GO SEE Jeff in the Fleet Sales Department.... Just tell him the guy with the 2008 GMC sent you......He will do his best to earn your business! Thank you to all the GREAT Folks at North County Ford!!!! Your an Awesome team!!!RJ

wdaffern

13 de mar. de 2011

Jeff was friendly, courteous and went out of his way to help get me into a new Ford. I believe that without his efforts, it would not have happened. All the people at the dealership that I interacted with were very polite. The process of going through the financial paperwork was easy, and they even found a different way to get a lower payment. Without doubt I would refer any of my relatives or friends to purchase a vehicle from North County Ford. Outstanding experience.

sksympson

7 de mar. de 2011

We traded in our Ford Edge and got a Ford Fusion. For gas and payment reasons. We were treated so well. Jeff was great! He had our car fully detailed before we purchased it. It even included a wax. We will go back to North County Ford again! We had great in and out service.

twhell

7 de mar. de 2011

I just purchased a new 2011 Mustang GT from North County Ford and so far I have been extremely pleased with the professionalism, follow up, and attention that I feel customers buying a new car deserve. Right from the get go, Ken Burrows sent me the information on a couple of different choices for the 2011 Mustang via email instead of luring me into the dealership. I could then make an educated decision on the exact car I wanted I my own. When I was ready to purchase Ken didn't waste any time in getting the right deal for my trade in and processing the deal. Jason Koen was very helpful in offering solid advice on warranty and financing options which in turn made me feel very comfortable about the purchase I had just made. And my 2011 Mustang GT California Special Edition ROCKS!!!! Thanks again to Big Ken and Jason at North County Ford!! I will recommend all of my friends to your dealership..Best Regards,Thomas Whell

dormann

19 de feb. de 2011

I was intially contacted by Ken Barrows through e-mail on getting an estimate for trading in a Ford Mustang (2003). He followed up repeatedly with e-mails and I made an appointment. Then Rhandy Reyes, Fleet Internet Sales Manager, showed me the difference between the Focus and the Fiesta models. Next I needed the price on the Ford Mustang for the trade. He matched the price I received on autotrader.com so this was the final incentive for my purchase of the Ford Fiesta. Rhandy was very patient, answered all my questions about the Fiesta, took me for a test drive. What started as a service appointment on the Mustang on Tuesday culminated in a trade and a sale on Friday!!! I am very pleased with the attention given to me by the two sales personnel and the finance department as well.

MKSevier

10 de feb. de 2011

My husband and I can not say enough great things about our experience at North County Ford. Our salesman "Big" Ken was professional, knowledgeable, friendly, and sincere. We couldn't imagine having a better experience with making a big purchase, and one we are excited about. Thank you again for everything, we look forward to sharing our experience with our friends.

Bretsky111

7 de feb. de 2011

I have given the rating because i received excellent service and price. Ken Burrows, my salesman was my advocate in receiving a fair and competetive price. The dealership provided a very clean car on delivery. The dealership provided me with transportation and a driver to get me to the state in which I reside. Overall, an excellent experience

charlesschmid

27 de ene. de 2011

Ken Burrows was helpful and flexible. At no point did he pressure or hurry us. We felt he was straight with us every step of the way. They did not have the model we wanted with our preferred options on their lot, but Ken found one at another dealer and had it delivered promptly.

Kj12574

24 de ene. de 2011

Rhandy contacted me through my inquiry to the Costco buying program and was very helpful with information that my husband and I could use to complete our decision to buy a Ford Edge.Rhandy when we finally were able to get into North County Ford to speak with Rhandy he was already busy with another customer and asked Jesus to help us while he finished up. Jesus was very helpful and friendly and we were made aware that Rhandy was checking in on us & our experience as much as possible and made a suggestion that about leasing that was very helpful to us in the end.When we finished up with the lease paperwork Rhandy was available to help us get started with some of the many features that our new car had. He even helped program the bluetooth feature for my phone so that it was available immediately.Mostly car buying has been a time consuming ordeal and this experiance with Rhandy & Jesus and the rest of the staff at North County Ford was a throughly enjoyable experience.

mjwinget

7 de ene. de 2011

This salesman was able to find the car I had requested, color, 4 wheel drive, hitch and interior color. Everyone at the dealership was very friendly, the price was very good and Ford Credit carried the loan. I was amazed how fast the paperwork was completed. I will be telling my friends and family to go to North County Ford for their auto needs and to look up Richard Palid.

RufusTelestrat

31 de dic. de 2010

Ken was great and worked dillegently to get us the best price, rate and the car we wanted. He was happy to answer all of our questions and make sure we were comfortable with the decision and our purchase. I would recommend him and the staff at NCF to family and friends and even total strangers. The car was exactly what we needed and the followup to assure that the car had the options and features we wanted was outstanding.

bandersnatch

29 de dic. de 2010

Never got my name right after 5 attempts when scheduling an appointment. When I showed up the next day my "service" manager was too busy to deal with me. The service area was a complete mess, disorganized, no one in charge, no one monitoring what was going on, people standing around outside in the rain looking for service people. I finally tracked someone down who acted like I was bothering him. When I asked what was going on, why was it such a mess, the service person said they were "overloaded" the last couple of days. Then why are you scheduling appointments when you can't handle the work?

Steve Robinson

16 de dic. de 2010

The dealership and their employees were professional and knowledgable. My salesman, Richard Palid, was responsive and helpful without being overly agressive. He was also willing to accomodate my scheduling needs. Whether working with Richard or Justin, in the Finance department, I felt they treated me fairly. The overall experience was outstanding.

tweist

2 de nov. de 2010

Everyone in the service area were very friendly and I was offered assistance as soon as I walked in. I have recently been to another dealership for service, and I waited over 15 min for someone to even greet me. That is not the case here. The service area is clean and everyone from parts to service seems to be willing to help.

Neil Zakar

30 de oct. de 2010

Regular Full service for my ranger work truck. I really feel comfortable with this dealer as I know they will look at everything important and service or fix anything that is necessary but recommend things that are not yet necessary. Would recommend them highly to my friends.

sanchezh

29 de oct. de 2010

Talking to Paul and Tim was like talking to old friends. They called me and informed me of additional issues that they had found on my truck that was missed by the previous person and had solutions that were cost effective. I would recommend North County Ford to family and friends.Hop Sanchez

dolfinfan

28 de oct. de 2010

I always get personal service and I feel like and I am visiting friends when I am there. I feel that the prices at get for service are very fair. I also like the flexibility of the service department with options for repairs and timing of service visits.

dawnaagb

27 de oct. de 2010

I recently had to take my F150 in for service at North County Ford. The friendly and professional service I received was top notch. They take into consideration my schedule, and make car repair as easy as possible. I also have an 01 Taurus, that is starting to give me some trouble. I spoke with with Paul Cole, worked out a time to take it in, and I KNOW that I can trust they will do quality work for a fair price. I highly recommend the Service Team at North County Ford!

BeeBall

9 de mar. de 2010

This dealership and representative was very attentive and helpful. He made the car buying experience painless. I will definitley go back to Travis at North County Ford if and when I am in need of a new or used vehicle. I had an opportunity to meet the owner of the dealership as well. He shook my hand and took the time to ensure that my experience at his facility was of the best. It is very rare that an owner will take the time to interact with the customers. I was a very pleasent surprise. I will be referring friends to this dealership and Travis.

bauderjj

11 de ene. de 2010

Service Dept did not replace oil filter cap after routine Oil & Filter Change. I discovered the error when I returned home. They did arrange to have the cap dropped off later in the day.They sold me 3 New Tires that had a production date of 2004, which is nearing Fords recommended service age for tires, and 1 with a production date of 2008. Although the tires were same size & make, the tire pressure requirements were different in the older tires (41 PSI) vs 51 PSI in the newer tire. When I questioned my service adviser about the different tire pressure, she said it was no big deal. Ultimately, I paid the installation & mounting costs to have the tires replaced with newer tires....I don't think I should have had to pay this cost!! When I spoke to the Service Manager, he acknowledged the tires were "older than dirt", but did not offer any compensation for the inconvenience, nor the Service Dept lack of quality control.Courtesy wash is a quick rinse and wipe with a towel at best, I often arrive to pick up my vehicle, only to find the Courtesy Wash was not performed (even though I requested it at the time of write-up).

jordank

21 de jun. de 2009

I bought my 2000 used Ranger for work. It has been a good truck-- perfect for work and driving a lot of miles. I dealt with Matt and another guy, who was very nice and on top of things. They got me in and out without a sweat. I have taken it in for service many times and everything was done well and professional. I'm glad I went with NCF and will buy from them when my family needs another car. I have since recommended a few friends and they have had a same experience-- which is nice when you refer someone.

sksympson

21 de jun. de 2009

We bought an Edge from North County Ford in Vista. Our sales guy was very nice and the managers were professional too. They made sure we got what we wanted and could afford so the payments were good for us. Also, when we have taken our Edge to get serviced, with an appointment, we have been in and out fast. The service department is good and have friendly people! Overall, great experience and would send a friend to buy from them.

jhampton

17 de jun. de 2009

I brought my 2000 ranger in for the engine light. They were able to diagnos and repair my vehicle while I waited, even though I did not have an appointment. The had additional recomendations that I returned for. I found this staff not only professional, but very helpfull and knowledgable. Than you North County Ford! I will recommend you to my family and friends.

jsable

6 de abr. de 2009

26 point service inspection was a joke. found fluids low, tire and brake info. missing, attempt to sell me an expensive clutch replacement instead of shift adj. "Wash with service" Was cursory rinse off.Slack, unprofessional, dealer rippoff. At least at WalMart I know to ask if ALL check points were done. NC Ford service didn't even bother to check off what they didn't do!

skortwo

1 de mar. de 2009

I stopped in 2 months ago and got a awesome deal on a trade in. so thinking i would get the same treatment i returned with my wife to trade in her car. we had done some research of our own prior to this, anyway we were given an offer of $5,000 less then what KBB had our trade listed for. the salesman was rude and condesending. the manager wasnt much better. oh and when i did get a good deal on my car i was there for about 7 hours so that tells you the pace they work at. i like ford and their products but this dealership is the worst one i've been to in 24 years. my rec, take your money to a different dealer.

cirrus2008

2 de jun. de 2008

I purchased a vehicle from them a few days ago. I have to agree that their service is just the worst. Also they made several mistakes processing my order, specially with financing. In addition this "finance" guru Beau, was absolutely rude and tried to belittle me because I was not agreeing into purchasing his GAP insurance and other junk he was offering me. Basically saying, I am stupid and if I had brains, I would get his "extras". My learning experience here, deal with my bank directly and skip all these middle people.

marinestillidie

25 de abr. de 2008

This ford dealership has the worst customer service that I have ever dealt with. I have bought several fords and like the product but would never return to this location. The employees are rude combative and condincending to the customer...They are more than willing to make a sale but will not back up the product and will charge you for thier mistakes....My suggestion would be to go to other locations...