Phil N Kim

26 de may. de 2016

Straight forward, low pressure approach along with a very competitive on the road price made us happy customers!Tyler Smith was great, never aggressive and efficient. He set it up for Andrew Achnick who closed the deal and was very consistent with Tyler's offer. Everything went well and we would sincerely recommend Norris to anyone.

Stlworm

30 de abr. de 2016

Great experience, sales team very helpful, got the car we wanted at the price we liked. Thanks again Norris Ford, we plan to purchase more vehicles for our family from this location

declanmoris973

22 de abr. de 2016

Was in the market to replace my totaled Mustang with a new 2016 EcoBoost Premium. Not only did they get me exactly what I wanted, they met my price requirement and had it ready the day I requested. I was in and out in under an hour! I've never had an easier sale.

rgittings

17 de abr. de 2016

The whole experience of dealing with Stan Ma was actually fun. He was very easy to talk to and knew sooo much about the F150 I purchased. And I was pretty hard headed about the deal he finally accepted. Thank you Stan and Norris Ford.

Burgess

26 de mar. de 2016

Our experience at Norris Ford was amazing. From the moment we walked in the door to the moment we walked out the door. Special thanks to Harvey Applby for his outstanding service. We bought a 2016 Escape and we are extremely happy!!!!!

70tas

14 de mar. de 2016

I've been an exclusive buyer at Norris Ford since I bought my first car as a teenager. I love that the don't play games, none of the, "I have to check the deal with my manager" stuff, and they give you honest deals and financing from the START.I've also used their service department through-out the years. Many times their tire deals beat the tire shops around town; you can't beat that, no pun intended.Thanks Stan, thanks Will.

cmerine

26 de feb. de 2016

Came in about a week ago and purchased an Infiniti g37. Had the best customer service from Joe Hamilton and Garvey Nushann. I would buy, from these two men again, with no hesitation. They went out of their way to make sure I was taken care of correctly and guided me through a smooth/easy process. Next vehicle will be purchased from Norris Ford.

weldon

17 de feb. de 2016

I bought a 2013 ford focus from Norris ford about 3 weeks ago. Before I bought the car I did some checking and was aware there had been a recall on the clutch in the transmission. I was told that that problem had been rectified on this model and that it had been replaced.The first week I noticed two things. The first was the car has a hard take-off, it shudders and shakes. The second was both of the air vents; driver and passenger side were broke. I took it back to Ford service and they informed me the hard take off was due to a recall of the clutch in the transmission. They placed both parts on order (the vents and the clutch). I waited a few days and called about the parts. I was told the clutch was still on back order. I called the gentleman who sold me the car and inquired why I was told the clutch was already replaced when it wasnt. I was told simply that I could always take it to another Ford dealership. I asked why I would want to do that. I received no reply.I called the service department again and was told the part was still not in and they had no idea when it would be delivered. I sent an email to Ford Motor Company and received a call telling me it could take 6-8 weeks. I asked why it was not fixed when they received the car as it would be easy to check by using the VIN number and cross reference it on their database. She had no answer.My complaint is two parts.Why it was never crossed referenced and repaired ahead of time before selling.And why knowing it is a problem does it take 6-8 weeks to fix?

bigwilliejay

6 de ene. de 2016

I came looking for a older style mustang. he looked but didn't have the 2014 mustang. I wasn't interested in the newer ones. But he let me test drive and explain some of the newer features than my 2011. And I liked it. So I perchase the 2016.

Loving Life

31 de dic. de 2015

My family has purchasing many vehicles from Norris Ford for over 30 years. I did my homwork and knew what I wanted. Bruce SK our salesman got me just what I wanted and at the price I wanted.All the staff at Norris Ford are wonderful. I was in and out of there in less the 90 minutes.

Kevin4847

23 de dic. de 2015

I just wanted to let everybody know that Norris Ford is an excellent place to make a car purchase. The staff is very friendly and will bend over backwards to satisfy the customer. I will definitely recommend Norris if your in the market for a new vehicle.

Mustang girl

17 de nov. de 2015

I was on the Ford website and built my 50th anniv Mustang GT convertible 5.0 premium and printed it out, took it to the dealer and was bummed when they said they couldn't build it anymore because the line changes over in Aug., so I left only to come back and figured out that somewhere in this country there has to be my car. Zach Tolley, my salesman was excited and together we started searching. We found the car in Michigan at a dealership. I said tell them its sold!!!!! This was on Tuesday, they flew the techs up there to bring the car back and by Friday I was the proud owner of my dream Mustang! Crossed an item off my bucket list! This is the second time I've purchased a vehicle from this dealership and I would highly recommend them to anyone looking for a car. The staff was courteous, caring and had my confidence. My 2005 Ford F150 came from there, so it was a no brainer to go back to them for my dream car. Zach was awesome and made it very easy to deal with..If I decide in the near future to purchase another vehicle, I will definetly check them out first.

Lotus15

9 de nov. de 2015

Looking to purchase online, was attracted to low pricing. I asked for the total price because I was quoted a different price than was online. I was told "Wow, for someone not buying a car in Maryland you sure are asking alot of questions. Let me see if can be any clearer. $20023 PLUS tax, tags, destination and dealer processing." So again I asked this certain salesman for the final out the door pricing and was told I could not get me out the door pricing because I am out of state and to"Find someone else to answer my questions." Funny thing is if he could have gotten me a final quote I would have purchased from them. Glad I was turned away!

dontbuyford

4 de nov. de 2015

Rip off artists led by Rick martin. I was lied to for a week about where my truck was. They blew my radiator and refused to take the blame. When I contacted rick martin to complain he hung up the phone. That guy is a complete joke. Don't waste your money here

Kevjohnson001

19 de sep. de 2015

Took my car for a diagnostic because my key was stuck in the ignition. Informed the diagnostic cost $109 per hour. The he tech came to me with a quote of $741 stating the problem isn't the ignition but the shifter. What is a shifter. I left and my car isn't running the right. I pissed off I believe they did something faulty to my car. It actually shut off on me while I was at a stop light. That never happened before. I'm furious.

T67MYERS

8 de sep. de 2015

Norris Ford was a pleasure to deal with. The Sales Rep Kim was a delight to deal with. She listened to all my wants and concerns and found me the perfect car. Originally was looking for a 2015......and She was able to set me up in a 2016. The financial staff worked wonders to make sure I stayed within budget. I highly recommend using Norris when you're looking for a new car or truck.They have just created a customer for life. I am happy to be a part of the Norris Family.

DeniceH

26 de ago. de 2015

Bruce was very helpful and patient with us as we took over 5 months to make our decision to buy our new Ford Explorer. He never pressured us all the times we were back to take test drives. Bruce also gave us a really great deal. We couldn't be happier.

melmohr

24 de ago. de 2015

Bruce Skrenczuk, Sales Representative at Norris Ford in Dundalk was excellent. No run around, straight to the point. Done deal in under 2 hours. Great experience.

TrinaC

24 de ago. de 2015

I brought my F-150 in for an oil change and a labor price for a hood cable, I had the o.e.m cable with me. Service advisor Maurice recommend a coolant flush and trans flush, although I had recently taken my vehicle to a jiffy lube and had my radiation flushed I agreed to both because I've never flushed my transmission with 100 000+ . I paid over 400 buck for these services. I went back to jiffy lube demanding a refund. The tech. took the top off my radiation told me that my coolant still had particles floating around. I received my refund and dashed right back to ford. Meanwhile I noticed ford charged me 32.99 for popping my hood. which the mechanic couldn't figure out which cable I was talking so I popped the hood with a screw driver myself. As I dashed over to ford. I spoke with service manager Dwayne he apologized and promised if I brought it in the next morning he'd guarantee it would be done correct. End result I received the 32.99 refund and the trans. fluid in reservoir looked pretty clear also no particles were seen in the radiator. Finally happy at last

Mommieoftwo69

16 de jun. de 2015

Best customer service ! Nicest people they work with you ! They sit and take the time to get to know you as a person and work with what your family wants !

LindaLou

12 de jun. de 2015

As soon as I came into the Dealership, I met with Chris and Harvey. Both were very Professional, but warm and Friendly. Harvey made sure I had a drink, while he worked on setting up the deal to purchase a new Focus. He let me Drive a Fusion but I later chose the Focus HB. This is my 5th car purchase at Norris Ford, and I keep returning. Wonderful Sales staff, Thanks Harvey, Chris, Kevin and Frank. Plus numerous other folks, sorry I could not recall all the names. In a nutshell...NORRIS ROCKS!

penngrad

10 de jun. de 2015

Recently purchased a used car at Norris Ford. The experience could not have been better. The vehicle was better than advertised, the price was fair, the negotiations were straightforward and the whole transaction took less than two hours. All of the Norris employees were very friendly. Our salesperson, Andrew Hart, was fantastic. He is the opposite of everything you ever heard bad about a car dealer. If they have the car you are looking for, I would highly recommend this dealership.

BrianZ

11 de may. de 2015

Picked up my new 2015 F250 Super Duty on Saturday. This was my second F250 purchase from Norris Ford and the fourth vehicle I've purchased from them since 2008. My salesman Stan Ma was excellent, the deal went smoothly and I got a fair price for my trade in. This is why I keep coming back. Thanks for a pleasant experience.

Aashish

9 de may. de 2015

Once you buy the vehicle you will be treated like you are nobody. Worst customer service. I would never recommend any of my friend and family to this dealership.

FORD owner

28 de abr. de 2015

We were very pleased with our experience at Norris Ford. The salesperson, Stan, was helpful and made sure we understood each part of the process. There was little haggling which made the visit more pleasant. Stan also took time to show us the different features of our vehicle before we left the lot.

Happy

14 de abr. de 2015

Went to several dealers (including Norris Ford), before returning to Norris Ford and finally purchasing the new 2015 Ford Fusion. Bruce, our sales rep was not only forthright, but took the time with our questions and concerns with ease and professionalism. I particularly liked how he purposely sat in the car with me and went over all the "bells and whistles" and repeated if I ever need help to call and/or stop by. From Bruce to the financial officer William, the ease and professionalism extended to us was truly a wonderful experience. Norris Ford has revamped their business practices and they have earned "customers for life." We will return to Norris Ford for our next vehicle purchase and hope our experience will be just as pleasant.

crish

30 de mar. de 2015

Joe Hamilton-Kevin & I would like to extend our sincere appreciation for all of your help and excellent customer service that you provided as we worked through the purchase exercise for our new F150 truck.Having to manage everything over the phone and through emails-text messages shows that a customers experience can be just as good if not better that when working with them in person providing its done as you did in a very professional and effective manner. Again we just wanted to say thank you as it was a great customer service experience and the truck is awesome.We will be sure to tell everyone how wonderful it is was to buy a vehicle from the Norris Auto Group in Baltimore, Maryland.Respectively,Kevin & Anthony

Jen1983

20 de mar. de 2015

This was the fastest service I have ever received when purchasing a vehicle. We made a great deal and are very happy with our new Ford F-150! Ask for John Walker if you are looking for a good salesman!

tpachilis

17 de mar. de 2015

After looking at many dealers and finding a really great price for a F150 we decided to look at our last stop because it was the closet to home. I was pleasantly surprised as soon as we met our sales man, Zach Tolley. Unlike most of the salesman we met on our journey he was genuine and caring. The experience was very personal and he worked very hard to get us a great deal. Since we had already found a great price at another dealership we wanted him to at least match this price and we would buy that day instead of running around town again. Zach did so much better than that he showed us a new upgraded F150 and was able to sell it to us for an incredible price. Everyone at the dealership was friendly and truly showed excellent customer service from Jeff his manager, co-workers and financing. Throughout the conversations with Zach you could tell he was truly concerned with the welfare of his customers, which I in my opinion is rare. For example we had to come back the next day because the financing office had closed and he came in the next day when he was off work. I asked him was it difficult for him if deals do not go through when people have bad credit, to my surprise he said yes, but it is most difficult for them. They may really need that vehicle and are unable to get it, so I offer them advice on how to get their credit better so they can come back one day, overall it benefits me because they may use me again once they have the chance. Buying a car is something we do almost every 7-10 years and we will not forgot our experience with Zach. I look forward to coming back to Norris and have already recommending several friends and family to them.

gb

15 de mar. de 2015

i think the dealership is friendly and professional..I always get great service...The price is fair..we always take all our vehicles here for service

Moose

23 de ene. de 2015

Joe Hamilton was my Salesman, and I can't tell you how professional he is and he's the reason why I purchased my vehicle from Norris Ford. That morning, I was at Al Packer Ford and the Salesman there made me feel like I was wasting his time. Even though they offered me the same deal, I decided to go with Norris Ford based on Joe's personality and how comfortable he made me feel. He really took the time to go over everything the vehicle had in options. I honestly hate buying a car, but as I said, he made it easier than I remember in the past. I purchased a remote start, so let's see if they are as good as Joe in getting the remote installed quickly.

Brenda

9 de ene. de 2015

We were at Norris afford to buy a new Focus for my Grandson who needed to replace his car ASAP. Our Sales rep was Stan and he was very personable and helpful! We had a few hurdles to get through and everyone was very accommodating and helpful. My Grandson left in his new afocus in time to make it to work! Thanks Stan!

Fbowling

1 de ene. de 2015

If I choice to buy another vehicle, I would come back to this dealership. They helped me get the vehicle I asked for. I may have been a little impatient but the wait was well worth it.

ascii007

16 de dic. de 2014

Courteous, knowledgeable, and efficient make for a very comfortable experience. I would highly recommend this dealership, and in particular this employee, to anyone who is looking for a new vehicle.

Sharon-Ann

30 de nov. de 2014

Everyone made me feel welcomed and relaxed. I did not feel pressured. I wasn't planning on a purchase but was shopping. The test drive and Ford quality really impressed me. I lovemy Rscape. Ford really became a cool presence in the SUV marketplace. Foreign guys watch out! Ford is making its presence known in the marketplace. Harvey and Jeff and all the men I met were great, professional and should be commended for their knowledge and expertise. I would and will recommend Norris Ford to anyone looking for a new vehicle. I know I made a great choice and will enjoy my vehicle for years to come - backed by the team at Norris Ford.All the best for future success, Sharon ann

loadhwg

13 de nov. de 2014

gave best price out the door spent 1 hour total in dealership and drove off with my new car you can"t ask for more then that ..very satisfied

fergie32652

3 de nov. de 2014

My tire light came on 10/29/14 . I was concerned and went to my dealership 10/30/14. They were very friendly & prompt with their service . They had the time to give me an oil change & rotating my tires along checking the issue with the tire light sensor that came on , found no problem . They also gave my Sally (Mustang) a car wash , I was most grateful for that service .I'm very please with the service from Norris Ford from the first day I purchased my Mustang in February 2014 . Thank you, for great customer service , which in this day and time is far and few to find !Mary Ferguson

rgwonders

15 de oct. de 2014

From beginning to end, they did their utmost to make my purchase as quick and simple as possible, even down to me changing my mind several times! If they didn't have it, they went out and looked for it. Joe was very knowledgeable about all of the bells and whistles and how they worked and explained them all to me, without being overwhelming.A month or so prior to my purchase, I had done and internet inquiry, Tyler was the only one who went with my request not to call! He contacted me as requested via email, and even though I wasn't quite ready at the time to purchase, he didn't keep nagging me..but he kept in touch. Thanks Chris, Joe, Tyler and Will!

KevinMcCoyd

1 de ago. de 2014

Tyler at Norris Ford was professional, friendly and great to work with. No Stress and good working relationship! He was able to get me the most amount of rebates for my car, got me exactly the packages I wanted in very short order. I would most definately purchase from Norris Ford again!

createham

21 de jul. de 2014

i have always been treated with the highest respect at Norris Ford. I have been dealing with them for almost 30 years. Our daughter needed a car quick, because her engine died in the other one. Since she was riding with me and we had about 45 minutes until closing this past Sunday, I detoured and went to Norris Ford with everyones' telling me you won't make it. I haven't bought any trucks since my 2003 F150 and it's still going strong. She found a car there and we found salesman Mr. Stan Ma. Mr. Ma is very honest, straight forward and was quick with our paperwork. He than introduced us to Mr. Will Watson their finance man. He was also quick, honest and straight forward. Within 1 1/2 hours we looked for a car, made a purchase and drove off with her car. My father was a ford man, I am a ford truck lady and now our daughter is a ford owner. Everyone that I previously knew at Norris has either left or retired. After this experience I know that Norris Ford still has good people working there.

TarikF

21 de may. de 2014

In all my days of business, I have yet to experience such a thing. I brought one of our fleet vehicles to Moe at Norris, he was instructed to check the vehicle and repair anything that would effect its optimal operation. Also, he was to perform a MD inspection on the vehicle. I made it very clear to Moe that time was of the essence, as we are in the ambulance business and lost time means alot. Originally, Moe told us that the vehicle would be ready on Thursday, which was 4 days. I accepted that. Around $3000 in non warranty work and only god knows how much in warranty work later, Moe said that the car would be ready on Tuesday. Just as Moe was telling me that the vehicle was ready, he also told me that he could not do a MD inspection on the vehicle because it weighed too much. This is very odd to me, we have several of these vehicles and have had several in the past and they all weigh under 10,000 pounds - there should not be a problem. Moe said no, it weighs too much, that they WEIGHED IT! This is funny to me, he weighed the vehicle. The weight of the vehicle is in the door, I have gone by this for my entire life, the door sticker from Ford said 9500 pounds. Suffice to say, I went and picked up the vehicle without an inspection. The next day, I was enraged, I would have to waste another day, getting an appointment with another inspector, making arrangements to pick up and drop off the vehicle, this made no sense. So, I called the service manager Wayne, who told me that the vehicle does in fact weigh 9500 pounds and that the inspector could have done the inspection. The manager, Wayne, told me in clear English that "Moe lied to you, he may have run out of time". Aside from the ethical perspective, this is incomprehensible! This guy has put me behind another day just because he felt like it! Another day of this vehicle being off the road costs alot of money and costs people time off their job. We are still contemplating how we are going to proceed concerning this matter - it may be worth the litigators fee

dgs102

30 de abr. de 2014

My experience purchasing my Ford Edge was stress free with Mr. Tyler Smith of Norris Ford. This young man took the time to answer all my questions and was very knowledgeable about all the new technology this vehicle had to offer and explain it well. There was no hassle about price and did not have to talk to the manger not once about price. Which was good for me Tyler took care of all the negations. Mr. Smith was very sure that I had the best offer from Norris, and did not stress me about going to other dealers. This was very important and was one of the main reasons I choose Norris Ford. But the number one reason was the likeability. I really liked Mr. Smith and will buy my next car from him. Thank you Tyler, for a wonderful car buying experience.

fairylady61757

21 de abr. de 2014

Chuck Burk has always greeted us with a smile. We are always taken care of with quick and great service. I would recommend Norris Ford to anyone. Thank you for your services!!!!

james3760

31 de mar. de 2014

THANKS BRUCE AND CHRIS FOR A WONDERFUL EXPERIENCE, I ALWAYS SHOP AT NORRIS FORD!!!!I HAVE BEEN A LOYAL CUSTOMER AT NORRIS FORD, I AM A PROUD OWNER OF A 2013 F 150...

JEANBEANS

26 de mar. de 2014

I've had the pleasure of speaking with Mr Burke a couple of times. He is very helpful and pleasant. My experience at Norris ford has been very good so farI would recommend others to have their vehicles serviced there.Thank You Norris Ford

rbuckler25

23 de mar. de 2014

Bought a new F-150 last week and had a great experience. This was by far the easiest vehicle purchase I've ever made. Chris and team were low pressure, addressed all my questions and made the experience truly enjoyable.

Jts1060

3 de mar. de 2014

My car purchase from Tyler was outstanding. When it was time for service I felt confident to go back to Norris. Moe was very accommodating to my schedule. And when I dropped the car off I added work to be done and Moe assured me it would get done. Not only was all the work done but it was done within the original time frame quoted. Very pleasant and professional experience.

william jordan

20 de feb. de 2014

I had a very good experience at Norris Ford. I was in and out within the time frame that they quoted me and so far I am pleased with the service they provided for me.

Kmjackson0804

10 de feb. de 2014

Therevarecso many options, colors and accessories that the process is confusing. Bill and Harvey listened and then provid the vehicle I wanted at a reasonable price. Glad I made the choice to visit Norris!

camoman11

24 de ene. de 2014

Buying a new vehicle is a stressful/ exciting expierence, Angelo Moilnaro made the sales smooth and exciting. Angelo did everything in his power to find me the exact F-150 I was looking for. I am very satisfied with my purchase.

fairylady61757

13 de ene. de 2014

We have been going to Norris ford for years and Chuck Burke has always been wonderful and kind. Always helped with every problem till it was resolved. Couldn't ask for better service than that.

cjablonski2

5 de dic. de 2013

I had not purchased a new car in a number of years and I was certainly not looking forward to the whole process. I remembered the high pressure sales jobs from earlier purchases. However, this time it was a piece of cake. Matt Dixon was my sales person and he couldn't have been nicer. He never hounded me with emails or phone calls and never did I feel the pressure that I assumed would still be present in purchasing a car. He was the exact type of salesman I needed because I was a woman purchasing a car on my own. All of my questions were answered; all explanations were given to the fullest. I purchased a Honda CRV and love the vehicle! It's great to drive and I like sitting up higher than in my car. Another reason for choosing Norris Ford was the 2-yr. maintenance and lifetime car washes. This wasn't offered elsewhere.

wpinder

20 de nov. de 2013

I had an intermittent issue with the passenger seat belt on my new Mustang. Although the technician could not duplicate the adjustmentproblem Moe advised the seat belt assembly would be replaced and this could be completed while I waited. Both Moe and the technician were very professional yet friendly and I am very happy with this service. Based on my experience I will return for scheduled maintenance.

debeve

18 de nov. de 2013

This was the easiest purchase I have ever made and the first Honda I have ever purchased. Everyone worked together to get me the car I loved and at a price that was right. It was a great experience and I would return and recommend Norris Honda. As a matter of fact I already have to my sister-in-law and she is going to check them out.

bob2249

9 de nov. de 2013

My experience with Norris ford was great. no pressure to buy Angelo Molinaro could not be any more helpful . As far as I'am concern he went the extra mile to take care of me and keep me a Ford And a Norris customer. Just can't say enought about Him an Norris Ford

BaltimreBob

7 de nov. de 2013

Fair pricing and Easy to deal with. No pressure selling. They give a two year maintenance with the car that is included and free car washes too.

cblumenfeld

28 de oct. de 2013

John Burris is by far the best sales person that I have dealt with through the years having bought many cars. I did purchase a 2013 Honda Civic(not on your "selet vehicle purchased/considered" drop down list). He worked with me in the buying process and was very supportive. I had totemporarily post-pone the actual purchase of the Civic from my initial visit and John (as well as the Honda Dealership) held the car for me that I selected.I can't say enough good things about John - he is the best.

pgw2000

16 de oct. de 2013

Great friendly service and seem to go out of their way to help with getting a loaner car. They made the service as easy and pain free as possible.

santaclaus69

15 de oct. de 2013

I went to Noris Ford to get service on my Escape.The rear hatch window was leaking water in to the car.When Renardo took my information,i explained that I didn't have a lot of time because I had to pick up my grand daughter from her morning pre-k.Renardo told me he would do his best to see It was taken care of right away.I went to the waiting room and had a cup of french vanilla. Before I knew it the problem was solved and I was on my way with plenty of time to get my grand daughter. Thank You Renardo, and Thank You Norris Ford You have another happy customer Sincerely,George Lowery

Billy13

12 de oct. de 2013

Customer Service -- When it came to customer service I was able to contact Mark or Chirs at any point whenever I had a question about the status of the car. If they did not answer they would usually get back to me within the hour of when I left the message. They were patient with me and did an excellent job of updating me with the details of the car.Quality of Work -- When I ordered the car they wrote down everything I wanted and ordered exactly that. They were well organized and could find my documents on the car quickly when I requested them. They e-mailed me the details, such as the VIN, so that I could get my insurance taken care of as soon as possible.Friendliness -- They were very friendly. They would make conversation and took an interest in my work. Mark was very understanding of my rookie status with a manual car when I was test driving it.Overall Experience -- Mark and Chris were great dealers and were prompt to answer question or satisfy any concerns I had with the car, or price. They helped me every step of the way. They took car of the order and the day I ordered my car Mark talked to my insurance and took care of it for me.Price -- I am very satisfied with the price I paid for the car. Chris informed me of all the current rebates I could get and worked with me to get the best price possible for the car.

Frankhou

6 de oct. de 2013

I feel they are up front and honest. They give you the best deal without playing games. I would deferent come back again. Everyone was nice and friendly.

donnyutt

1 de oct. de 2013

proactive in the whole process, very knowledgeable in going over the Honda accord systems and set up of blue tooth, and dave is a friendly guy to deal with.

kvorce

16 de sep. de 2013

Carl was very friendly and easy to work with. He was responsive and checked in with us over the weeks when we were considering to lease a new car. At the dearlership, he kept us informed and answered any questions we had. He helped me set up all the features in my car before leaving. I would definitely recommend Carl to my friends.

jason.gauthier.37

10 de sep. de 2013

Very pleased with the service department. Spoke with Renardo Smith Friday about a problem with my wife's car, scheduled an appointment on Monday. Arrived at 10:30 expecting a 2.5+ hour wait. Not only did the service department get the warranty work completed in 1.5 hours (transmission problem requiring a computer update/reprogram) but also updated the sync system in just 1.5 hours.Renardo and the service provided continue make me feel like I am more than just a car buyer . . . the dealership has that "old fashioned" feeling where you feel like you are part of the Norris family and a friend walking in their door. I would definitely (and have) recommended Norris to family and friends and will recommend their service department and Renardo Smith as well.

Usernamealreadyinuse

1 de sep. de 2013

While emailing multiple dealers in a geographic swath from southern Virginia up to New Jersey, I dealt with Angelo Molinaro via email for a few weeks, discussing my search for a very specific Mustang: 2014, black V6 Premium, Automatic, Saddle, 201a, Comfort Pack and the tough to find Performance Pack. Angelo performed dealer inventory searches and came up with the same results I had produced in national searches using cars.com and Ford's inventory search function: the car I was looking for had not been produced, so it would have to be custom-ordered, or I would need to compromise.When Angelo presented a price that was extremely competitive, I was glad to choose Norris over the other 2 dealers in the running for a custom factory order. Norris had won on price, but almost as importantly, they won on character. Angelo had an unusually sincere approach that was unstained by even the slightest salesman sliminess. When I found out my car's factory build date, I emailed Angelo a few extra requests, namely that I didn't want front bumper license plate bracket holes drilled or a dealer-ad sticker applied. No problem.When I pulled up about an hour before closing time to finally drive the new car home, it had been waxed to a blinding sheen. There were some tough dirt smudges from the dealer's detailer on the steering wheel, and it looks like they failed to buff out a large spot of wax on the hood, but I can live with that.Everything went smoothly, and now I'm enjoying a great car knowing I paid an unusually low price, and to top it all off, I enjoyed meeting the guy who sold me the car. The bottom line: the Norris rear plate bracket is still on there for the time being. Can't recommend Norris more highly.

jaj3518

30 de ago. de 2013

As always, when my car needs any kind of service I call Norris Ford and ask for Chuck Burke in service. He's always friendly and polite. He's very knowledgeable. He informs me of the cost or gives an estimate and looks up my warranty information to see if anything may be covered, as it was with the 08/19/2013 visit. It's always a pleasure doing business with Chuck! I choose to use Norris Ford service because I trust them to work on my car. I bought the car from Bob Davidson Ford and regularly get service coupons and emails from them to bring my car in for service, which generally works as a reminder for me to call Norris to set up an appointment to have work done. Trust is a hard thing to come by these days -- so if I trust someone or in this case a car dealer I'll use them for all my service needs, as I do with Norris Ford. It's a little out of my way, but worth the few extra miles to go to!Sincerely,Joyce A. Jordan

Chaosliveson

29 de ago. de 2013

don't give out 5 stars easily but I must say I have never been happier with this dealership. I have purchased 5 vehicles in 12 years since I love fast, powerful and rare appearance vehicles. I walked into Norris Ford and walked out with a Country Swag of a truck. Angelo, Stan and William (Business Manager) had to be the epitome of professionalism, honesty and integrity. You will never met a sales team like this anywhere else. Angelo was straight forward, knew everything I was looking for and went out of his way losing other potential customers just to make sure I looked at every truck I wanted. He was patient, calm and truly comical person.Stan helped me sign all my stuff and want to talk about a guy who knows his technology. Stan took himself off the sales floor for over an hour knowing it wasn't his sale and wouldn't being getting a commission but still gave me a one on one tutorial of the SYNC. William, last but not least. William is a old school business manager who has mastered the principles of customer service. William doesn't push you into a car like most dealerships, he keeps it real and makes sure your happy even if the dealership has to lose your business. You can't find that type of customer service like you do with these guys. Although I didn't not have transactions with other sales staff I can say this you will never find a group of happy co-workers. Everyone works as a team and it's like having a team fighting in your corner and not just one person. KUDOS TO NORRIS FORD .... You made my dream truck come true today and will never forget you efforts today. You guys rock!!!!!!!!!

Areth1991

27 de ago. de 2013

I bought a new 2013 Ford Edge from Norris Ford and was extremely satisfied with my experience. My salesperson (Bill R.) and sales manager (Chris C.) were easy to work with and were extremely helpful. I felt as if I was in a low pressure environment where I was not being rushed to make a fast decision. I would recommend Norris Ford/Honda/Acura/etc. to friends and family.

jpan

25 de ago. de 2013

They worked with me to get to the price I wanted to purchase a truck from giving me an option of four vehicles on the lot (this is the fifth truck I have purchased at Norris). Went over the options on the truck and got me processed and on the road quickly. Was a pleasant experience.

Dougstidham

5 de ago. de 2013

Stan , was a great guy to work with. He went above and beyond in explaining everything about the deal, and the car. His personal attention and friendly demeanor , made a pleasant experience. We made the dal on Thursday and when I returned on Friday to pick up the car , everything was set up and ready to go.Thanks Stan

joea527

2 de ago. de 2013

Had been debating on whether or not to trade in my 2005 Escape. Dealing with Chuck Burke has been a pleasure;one of the sales persons emailed me. this was Tyler Smith and while the 2005 car was being serviced I got with Tyler and he was extremely pleasant and very knowledgeable about the cars. He answered a lot of my questions. showed me the 2014 escape S and we went for a drive, I bought the car. Having ford credit before my application was excepted,The dealership has gone out of their way to provide a very pleasant experience. Will continue to deal with them .

hollypotter53

1 de ago. de 2013

Received prompt response to our inquiry about a specific vehicle. Chris went out of his way to assist us in finding a vehicle and making a deal that fit our budget. We felt that the employees were knowledgeable and honest. We never felt pressured or BSed. Having purchased many vehicles in the past, and having spoken with a number of dealers on this purchase, we feel we can highly recommend this dealership.

bkloman

20 de jul. de 2013

This service was for routine maintenance service. However, my challenge is I work 60 miles from home and very long hours each day. The overnight drop off is great. In addition, I can't always arrive before 7:00 pm to pick my car up. This is the third time I've made arrangements for service. Twice I've had to pick the car up after hours and never had any problems. This time I actually arrived prior to 7:00p and the cashier and serviceman that was still there were terrific. I'd also like to add that the detail service report I was given was also extremely helpful. Not only was this for an oil change, but a tire rotation and a product upgrade. I also asked for the brakes to be inspected. The service report very clearly stated not only what was done, what was found, but also what to expect, i.e. amount of tread currently and the amount of tread that would indicate a need for change. This truly helps me plan for upcoming routine maintenance expenses.Owing a car can have its own set of issues, but Norris Ford service has made maintenance and service a pleasant experience.

Sfrenkil

6 de jul. de 2013

My experience having service performed at Norris Ford has been outstanding. Moe Qureshy, the service advisor I work with, is consistently accommodating and informative when scheduling the appointment and an excellent communicator about the status and timing of the service while the car is there. The car has always been serviced well by the service team when I pick it up.

Lurch2819

23 de jun. de 2013

Took my car in for service as it would not run. They replaced my fuel pump for $1000 dollars. When I went to pick up my car someone had hit it on their lot. Their lot has cameras and is gated, but they refuse to look back and see who hit my car on thier lot. From the way the general manager is acting, i get the feeling he has seen the video and probably knows which one of his workers hit my car. My car may not be brand new, but it is my car and i do my best to take care of it. This is total xxxxxxxx!!!!!!!!!!!!!!!!!!

bossbill2

13 de jun. de 2013

This was the best new car buying experience I have every had. I had visited a couple other Ford dealers close by and found them to be either stand off or rude. When I contacted Norris via their web site I was immediately responded to by Mark in the Internet Sales department. He was extremely curtious and gave me all the information I needed without making me feel I was being interigated. Once I got to the dealership, nothing changed, the price I was given was the same as what he gave me by email. The whole process was extremely professional and all the people were great,from Mark to the GM Bill and the finance guy Frank. I will tell others about my great experience, plus I got 2 year free maintenance that I didn't know they give to every one who buys.

coriaramos

11 de jun. de 2013

Service rep was very attentive and made sure that I was taking care of. When the work couldn't be completed that day, they got me into a rental. The customer service by the rep is what made the experice exceptional.

VJABROWN

13 de may. de 2013

I was completely satisfied with the professionalism that I recieved at Norris Ford! Tyler Smith was so helpful in every way possible! He didn't make me feel as if I was just a dollar sign.. He answered every question that I had... I'm so in love with my 2013 Ford Fusion SE thanks to Tyler and Norris Ford!

dlilessr

9 de may. de 2013

Had a great time from start to finish Stan was great he came out to greet me in the lot to see if i needed help i sure did he helped me find the right car then the right price all with no presure from him we talked about the car the price everything so i was sold and i went home in a new car I was so inpressed i came back the next week and brought another car the same make and everything him and chris was great will tell everybody about norris ford and Stan

joshuabarton

7 de may. de 2013

Moe is the only person I do business with at ford. if you have any service awards or bonus available, I highly recommend him. He has never let me down, and is the only reason why I take my car to Ford.

fairylady61757

28 de abr. de 2013

Had blown engine, and Chuck sent me to Mr. Harvey Applebee to help me by a new car. Which he gave me a real good deal. Also bought back the Ford Exporer at a rate I was not expecting. With the service I have gotten in the past with Mr. Burk with my service calls. I have been very satisfied with the over all Ford Dealers. I have been going to Norris Ford for many years, and thanks to people like Mr. Burk I will continue to deal with Norris Ford. Thank You Mr. Burk and Mr. Applebee.

dmebrown

27 de abr. de 2013

I purchased my Ford 500 in March of 2011 at Norris Ford. I bought a warranty with my vehicle at the time of purchase and have been bringing my vehicle in for it's check ups as needed. Mr. Chuck Burke is the service representative that I have been dealing with at this location. My father who also purchased his vehicle from Norris Ford also has Mr. Chuck Burke as his service representative. We are very pleased with Mr. Burke. He is very friendly and he really is concerned about his customers. This is one of the qualities that me and my father really like. While your care is in for service or repair Mr. Burke will call and let you know what is going on with your vehicle, what it may need and how much it will cost before the repairs are made. He then will call when your vehicle is ready for pick up. There is just such a friendly atmosphere. Even when you are waiting for your vehicle they have complimentary coffee and a Television to watch while you wait. The service Representative will come over periodically to let you know what is going on with your vehicle. I have not once had a bad experience at Norris Ford. As a customer of Norris Ford I would recommend this dealership to others. I know when I am ready to purchase another vehicle, Norris Ford will be where I go.

BPZ

23 de abr. de 2013

This was my 3rd new vehicle purchase from Norris Ford. As always they were great. I ordered my GT500 in November of 2012 and it came in this past Saturday. They kept me up to date as far production and delivery and took care of all my special requests. Thanks to all Norris Ford.

JeffPerumal

19 de abr. de 2013

I could not be happier with my experience of buying from Norris Ford. I was looking to buy a Black Focus ST3 with moonroof, and Norris had exactly what I was looking for, at an unbeatable price - literally. I did a lot of research and shopped around, and Norris offered both the best price, the best service, and the best buying experience. My sales consultant was Tyler Smith - he did an excellent job in assisting me, he was amazingly responsive, helpful, and always patient, even when I barraged him with many (many, many) questions. Moreover, perhaps much more importantly, Tyler conducted our discussions and negotiations with the utmost integrity. Not once did he pressure my buying decision in any way whatsoever. Even more telling was how well he acquitted himself in comparison to his competitors (and there were many competitors); while reps from other dealerships were quick to find fault or 'warn' me about the supposed pitfalls of Norris' offer, Tyler did nothing of the sort. The only word of caution he had was right at the beginning, when he rightly mentioned the risk in comparing on-the-road numbers. When I visited Norris to finalize, and when Tyler presented me with the option of buying some extra warranty/coverage/protection options, he did not apply any pressure whatsoever, and neither did his boss, GM Bill Vowles - and I mean no pressure, none! I told them, because I had just spent a lot of money on my first car loan (or loan of any kind), I was gun-shy about spending even more without some thought. When I said that, they told me they understood completely, and that was the end of it, no pressing whatsoever. And this was even when it was clear, from all my research, that their margin on the car was very small (especially when put in the context of national average prices paid). Btw, the price at sale was exactly the price Tyler quoted me, no surprise fees, nothing - precisely the amount I was given before coming in. Another reason to consider Norris is the nice service plans included in the purchase - monthly car washes, oil changes, etc. If you're in the market for a Ford--and you should be, to buy American, and to buy the best American vehicles being built--you absolutely must consider Norris Ford.Btw, my ST3 is amazing, I absolutely love the car!

TB09458

18 de abr. de 2013

Tyler was very helpful, pleasant to work with and never did I feel that he was pushing me in anyway. I would recomment him to family and friends.

Saverio

16 de abr. de 2013

Stan new exactly what I wanted and did not pressure me into something I didn't want. He was great to dal with and would highly recommend to others.

bigredspatz

14 de abr. de 2013

I found my truck on line and emailed the dealership. I got a quick and informative response from Tyler Smith. I set up an appointment, when I went in Tyler was with another customer so Chris Crocker quickly stepped in. i could not be happier with the deal and courtesy and respect in the way he handled everything. Even the finance guy whose name I don't remember was very nice. when my truck was ready to go Tyler went over the sync features with me. yes I will tell my friends about the deal I received and the service I got from these two guys and Norris Ford.

LAF13

12 de abr. de 2013

Angelo and Chris were so helpful in the whole buying process. Angelo followed up quickly upon receiving my internet quote request for the 2013 Ford Escape. He was very detail-oriented, followed up quickly, and was determined to find me the exact vehicle I wanted. He got me a great price as well - and I did a lot of research! The guys at Norris are true professionals, I am very impressed at how seamless everything went. They made the process easy, and showed me that they truly cared about my business. They took the time to answer all of my questions and explain all of my options both over email and in person. Angelo and Chris were never pushy, and were good/honest people throughout my whole car buying experience. I'd definitely recommend them - thanks guys!!

fairylady61757

11 de abr. de 2013

Worked with Mr. Harvey , got a good deal on buying a car. He was very helpful on finding what my wife and me were looking for. He had one sent in to Norris Ford for us to check over and test drive. When we get ready to buy another car , he will be the one I'm going to.

courthalecki

1 de abr. de 2013

Great 1st car buying experience, friendly staff and great selection. They answered any questions I had. Fast Service, I arrived at 10 am and was done by 1pm. They had exactly what I wanted, and completely detailed when I arrived. Great experience!

hricketts

29 de mar. de 2013

I did not have an appointment. Chuck took the vehicle in to have the service (oil Change) right away. I was also having a problem with a speaker not working properly. I wasn't going to wait but it was completed quickly anyway. The oil was changed and the speaker was replaced. The service tech kept the vehicle clean. Cant beat that for $12. If you need a vehicle serviced see Chuck

carpcguy

9 de mar. de 2013

We went through USAA car buying services and Norris Ford was one of their top rated Ford dealers in the area. After a quick search on the web, we found they they also had the best customer reviews for the area. We were originally looking for a Fusion Hybrid Titanium, but decided we really didn't want to the wait required for the options/colors which would require being a custom order from the factory. From that point on, Mark Vowles put in a lot of effort to find the best possible match within an ever increasing radius of our area. He finally found one, but it was a few hundred miles away. After our go-ahead, they brought it down to the dealership, performed an inspection and cleaned it up, then delivered it to the house. Most accommodating! Thanks to Mark we're now the proud owners of a sexy '13 Ford Fusion Hybrid in Ingot Silver with Charcoal Black leather interior with the options we wanted most. Thanks to Bill Vowles as well. Our experience as Norris Ford was Top Notch! Thanks guys!

jcarlosm27

26 de feb. de 2013

My wife and I purchased a new 2013 Ford Flex on February 1st, 2013. We could not have asked for better service from Tyler Smit. Tyler is hands down the most professional and knowledgeable car sales person I have ever met. He utilizes a consultative sales approach to truly understand each customers individual needs and provides real solutions based on those needs. He understood our wants, needs and price constraints and did a wonderful job searching an inventory of over 150 dealerships to find the right vehicle for us. He alerted us to available options but never tried to uncomfortably upsell us beyond what we were comfortable paying for a family vehicle. Overall Tyler is a true professional with a wonderful demeanor and I highly recommend him for anyone who is looking to have a pleasant low pressure sales experience while shopping for a new vehicle.

Schwance

16 de feb. de 2013

My overall car buying experience was great. They made me feel welcome and were friendly not pushy like other sales people. I will definitely recommend this dealer to friends.

gulf2v

13 de feb. de 2013

Good experience in buying the Escape. Was not pushed into anything and the negociation went smooth. Harvey worked out the initial numbers and then Chris stepped in and explained the best way for my daughter to purchae the car. They were very thorough in explaining the cost of the car and the different ways to get all the discounts and rebates available.

my1stford

1 de feb. de 2013

I was looking for a 2013 Ford Explorer on line and the response to my interest and questions were given to me in a quick manner. Thomas Askew helped me get the vehicle that I wanted and I am SO happy with my purchase! I traded in a 'Toyota Highlander' which I loved and now have fallen in love with my new 2013 Ford Explorer - what my husband and I say is a hidden favorite/secret. Commercials don't show you what Norris Ford can!

kingkure

16 de ene. de 2013

Mark Vowles was very professional and knowledgeable of the Ford vehicles I looked at. He tailored his sales approach and timeline to my needs and desires. He didn't try to over sell me a new vehicle which was exactly the kind of sales person I enjoy working with. He took time to find the exact vehicle I wanted and was able to offer an exceptable price to which I agreed. I will definitely purchase another vehicle from him in the future. I visited to other Ford dealers in the area the same day I made my purchase and left both of them when I felt the sales persons were not being up front with me and wanted to push their "inventory" on me without considering my desired vehicle. Great job Mark.

friendofebin

8 de ene. de 2013

Stan at Norris Ford was extremely helpful. I called after doing some research online. Stan discussed all options available over the phone with me all while staying in my price range. I told Stan what I wanted and the perfect car was waiting for me when I arrived. He also helped get to the exact price range I wanted. Overall, I had a wonderful experience and I highly recommend Norris Ford.

ROBIN AYERS

4 de ene. de 2013

VERY NICE SERVICE PERSON, VERY HELPFUL AND NICE TO DEAL WITH.HE TOOK HIS TIME AND EXPLAINED TO ME WHAT HE WAS DOING. HE ALSO WAS VERY RESPECTFUL TO ME. i DID NOT UNERSTAND AT FIRST WHAT HAPPENED TO MY THE OIL LEEK OUT FROM MY CAR, HOWEVER HE DID EXPLAINED TO ME HOW THIS COULD HAVE HAPPEN.i UNDERSTOOD WHAT HE WAS SAYING.

brettwl6

3 de ene. de 2013

The entire Norris Group was extremely helpful in working to get me the Truck that I wanted. Tyler, was great to work with and willing to go above and beyond to make sure I was taken care of.

chavisimmons

11 de dic. de 2012

everthng was great. The service was good I got a decent price for the services I received over the weekend. The quality of the work ws good.

mwayund

5 de dic. de 2012

Bruce has been terrific! Thanks for the help and I would absolutely recommend the dealership to anyone. Quick fast and reliable service and a professional environment throughout.

Phillip3303

29 de nov. de 2012

Purchased a new F-150 truck 11/27/12. Mr. Harvey Appleby was my salesman. A more professional,helpful,and easy to talk to man would be hard to find. Saved me 1,000's on my truck. No question too small. Will tell all my friends,family,and co-workers to go to Norris Ford and seek out this man when looking for a car or truck. The whole staff and manager was a joy to do business with. Even after purchase if you have any questions they are eager to help. All and all a wonderful experience.You can't go wrong at Norris Ford !!

Cinthia Walter

27 de nov. de 2012

We have purchase 5 vehicles from Norris and Tyler Smith has been by far the most informative salesman we have had the pleasure of doing business with. I would recommend Tyler to anyone that is looking to purchase a new ford. Also the General Manager Bill Vowles is there to help with any additional questions or concerns you may have. The only negative thing I can say is the finance person Frank Balsamo is not professional in his approach to customers or the sales staff at Norris. I was very disappointed in some of the things I heard and how somethings were handled by Frank. I have never delt with Frank in the past and hope I do not have to deal with him in the future.Overall I do have to give Norris a rating of 5, despite the disappointment in the finance office.

stanfranklin

26 de nov. de 2012

I initially sought service for my 2003 Lincoln Navigator on November 6, 2012, 30 minutes after opening. The air ride suspension light was on and the compressor continued to run. The air bags appeared to be full because the vehicle sat high with a sturdy rough ride. They replaced 3 height sensors for $1,109,46 and the service rep, Chuck, said that this may fix the problem or not. The vehicle appeared to ride OK on the way home that afternoon, but the very next morning the front shocks would not inflate, causing the rear to ride higher than the front, still with a rough ride. The front never inflated again. It was now worse than before their repair. I rescheduled the vehicle back at Norris on November 16, 2012, and they kept it for two days, where I eventually had to call for a diagnosis. During that call, on the morning of the second day, Chuck told me that everything appeared to be OK with the vehicle. I knew that was not the truth. He eventually called back and stated that one of the front shocks had an air leak and that it would cost me $1,400 to repair (on top of the $1,109 I already paid for what apparently was the wrong repair). He then proceeds to tell me about the option of a conversion kit for $1,800. This was still over and above the $1,109 paid for the wrong repair. I refused any additional work and ordered a conversion kit from Strutmasters for $628.00 and completed the conversion myself. My Navigator rides great again. Number one: a professional repair facility only has two goals; complete a proper diagnosis the complete a proper repair. Number two: a customer should be given all options as soon as the diagnosis is made, not after their hard earned cash has been spent for the wrong repair. Finally, how about a rebate for the wrong repair or some sort of concession other than you can spend more money and trust that we will fix it right this time. Seriously?

sirhorkey

25 de nov. de 2012

Could not have asked for better service. Financial lingo is not my strong suit. They were very understanding and helpful for explaining everything to me.

avajean4

22 de nov. de 2012

I walked in the door and immediately Chris was there to greet me.From there he was kind and guided me through all my concerns about costs,trade in,and availability of the truck.I walked out of there an hour later with a new ford f-150. awesome experience.I will be back in the future for sure.Matt Riemer.

colinkelly

13 de nov. de 2012

By FAR one of the best vehicle purchase experiences of my life. The whole operation was smooth and comfortable from start to finish. Bruce was a breeze to work with and when asked what we need to do to make a deal happen, he said "All you need is a pen" and he was RIGHT. I could not give a HIGHER recommendation to Bruce and the whole gang at Norris in Dundalk. Made the drive from Edgewater worth every bit.

lfringer

23 de oct. de 2012

I previously bought a used truck from Norris Ford and loved it so I went back for my next purchase. I shopped other dealerships and found the best price at Norris so I had to go back. They worked with me on my trade in and gave me what I was looking for. They also did all the financing like I asked up front so when vehicle was delivered my time was cut in half, in and out in a little over an hour.

perfectparts1

22 de oct. de 2012

It was the easiest car buying experience that I have ever had. Becky was wonderful. We were in and out in 30 minutes. We would definitely buy another car from her again.

BPZ

10 de oct. de 2012

I just had another great buying experience from Norris Ford. This is the second new truck I bought from them, first a 2008 F250 and now a 2013 Expedition EL. My overall experience has been excellent both times. After shopping around they have always given me the best price. Their sales people are very friendly and helpful in explaining all the new features pertaining to my vehicles. My Expedition came in sooner than expected and when I went in to pick it up the delivery process went quickly. I'll be back next year for my new Mustang.

patricia.nies

23 de sep. de 2012

I am a retired person whose thirteen year old car died. We have a great need for a car since my husband is disabled. Norris ford worked very hard to getting our monthly payments as low as we can afford, Also a great amount of time was given to explaining all the functions of the new car. With a promise that if I need any help just to come back. I will certainly recommend Norris Ford. Thank You very much.

cwiskeman

3 de sep. de 2012

Vehicle in for sixth visit to repair problems created for warrenty service a year ago.This service person was sarcastic aboue the number of visits!

keith nizer

27 de ago. de 2012

thanks to all the guys at norris ford;my truck purchase was a pleasant experience.i can tell that the "norris team" all work together to satify their customer's needs and i will refer my colleages to them.thanks again guys for all your hard work & efforts..it meant alot too me...

sfitz1058

24 de ago. de 2012

Brought my car in for a recall and was waited on right away. Arrangements were made to drive me to work which was a good distance away. As soon as my car was ready I was contacted and the driver picked me up right in front of my work and brought me back to the dealership. The driver, as well as the employees, were very prompt and courteous and great to deal with.

karengreenberg30

18 de ago. de 2012

Leak, MAJOR, in convertible top of a brand new Mustang. Car was totally dried out and repair done to drain in the top. It did take a few days but the job was well done.

jason.gauthier.37

17 de ago. de 2012

I am very pleased with my experience purchasing a 2012 Ford Focus SEL. I initially planned to purchase a vehicle using Ford's X-Plan, however, Norris was already offering a price below the X-Plan price anyway. Unlike some of the mega-stores that are swarming with "slick" salesmen, Norris has a "hometown dealer" feel. Roy and Chris were both exceptionally nice and easy to talk to. If you want the "warehouse experience," Norris won't offer it. However, if you want to work with a friendly staff that won't hustle you through the process of buying a car, I'd recommend Norris. I will definitely visit Norris again for service and future purchases.

rickerline7415

14 de ago. de 2012

This was our second visit to NORRIS AUTO GROUP and our second interactions with Jim Rodgers during 2012. My initial meeting occurred, March-April 2012, when our daughter was ready to 'up-grade' her vehicle. I was impressed with the professional atmosphere of NORRIS and the willingness to secure vehicles from their 'web' inventory. Most notably, our dealing and interaction with Jim Rodgers. He presents as very approachable and 'down to earth', absolutely no pretense. The deal for a previously owned Mazda 3 went very smooth in all aspects. The end result...a happy daughter (and mom & dad)!So when it came time for me to consider an up-grade (2004 Subaru 190,000 miles), there was no hesitation to contact Jim. After doing my personal research, Jim was very much 'on-board' to secure vehicles to test-drive, etc. Again I found Jim 'great' to work with: returning phone calls, positive communication, clean vehicles secured to test drive, basically all across the board positive experience.I am, presently, a proud owner of a previously owned Nissan Frontier thanks to NORRIS AUTO GROUP and Mr. Jim Rodgers.I have and will continue to tell my friends and associates of the positive dealings with NORRIS AUTO GROUP and Jim Rodgers!

JMB56US

8 de ago. de 2012

This is the only dealership that treated me as family. Others, once I drove the car off the lot they forgot me.They called after I had my vehicle to see if everything is ok. Also they they sent me touchup paint and other things for the car that the other dealers would have charged me for.

Sjones004

7 de ago. de 2012

Norris ford was very friendly and easy to work with overall. Saw Stan Ma a week before I purchased my new focus. He was attentive, honest and very helpful at getting me the best rebates and financing. No pressure. He made the process very concise. The manager, Chris, also was very helpful and was able to let me leave as a happy new customer. I will definitely refer people to this dealership. I looked at Al packer ford previously and did not receive anywhere near the level of service as I got at Norris.

sfitz1058

5 de ago. de 2012

Our sales person was very knowledgeable, friendly and was great to work with. We were greeted as soon as we arrived and were not pressured into any particular car and given plenty of time to look around and test drive the vehicle. Worked with us to get a great rate, trade in and to make sure we got the car we wanted. Would recommend to anyone.

marcloomis

4 de ago. de 2012

It was probibly the best car buying experiance I ever had They were very accomidating very fast and competent with no high presure and a good selection of vehicals priced reasonibly. The 2012 Fiesta is a beautiful well made car car that looks sharp and drives well with good gas mileage I purchased the extended warranty and maintance plan that covers all maintance and repairs with towing meals and accomidations. I'll probibly Never need to use it seeing how I got 200,000 miles out of the Ford Focus bought at Norris Ford. I'll always go back to Noris Ford in Dundalk Maryland and see Roy Berkeridge when i want to buy a car.

Brian Davis

1 de ago. de 2012

Mo and Duane are absolutely the best. It is a shame that the service department at Norris dont have 20 of Mo and 20 of Duane.In fact Duane should have Rick Martins job because he is the most unpersonable person at Norris. Absolusolutely the worst and my family knew George Norris, Landy Cook and Norris as they were patients of my Father and Mrs. Cook a friend of my Mother. The way Martin treats employees in front of customers is horredoks and I also speak for Congresswoman Helen Bentley as I work for her and while my family bought Lincolns from Thompson and Thunderbird Landaus from Noriss I can tell you Gus Thompson, George Norris, and Landy Cook would not tolerate Martins behavior to employees in front of customers. On the other hand the rest of the staff at Norris to include Will Jeff Russ Chuck etc. are the only reason to come there and if it wasnt for Duane Moh and Jeff Grossman bothe myself and the Congreswoman would pull our busines and thats five Ford vehicles and buying another. In fact she is a friend of Bill Ford and I know Bill Ford as well because my trucking company moved all of Fords parts from overdess that came into the Port of Baltimore.amd we may write a letter to him commending the anbive ondividuals but certsinly not Rick Martin. Anyway please give Mo Duane Will ( finance) and Jeff Grossman the highest ratings possible.

RodeoRay49

24 de jul. de 2012

We were treated very well,Ray had an answer to every question!!Everyone was very nice and treated us like we were part of the family!! Thank you!! Ray and Linda Fuller

morris2122

24 de jul. de 2012

I have bought four vehicles at Norris Ford and have always had great service. The salesman I dealt with was Harvey Appleby and he was truely great. I would recomend Norris Ford as the greatest dealership around. THANK YOU HARVEY APPLEBY AND ALL THE PEOPLE I DEALT WITH.Calvin S. Morris Sr.Dundalk, Md.

rbj001

21 de jul. de 2012

Stan was friendly and answered any questions that I had. He was enthusiastic about my new purchase and was always available to me before and after my purchase. I left the dealership feeling good about my purchase, which isn't always the case when buying a new car. The only problem I had during the entire process involved the buisness manager who was dealing with my finances. Stan got that fixed immediately even though it was not his department.

Chuck Helm

20 de jul. de 2012

I had a warranty issue with the my vehicle. When I conntacted Moe Qureshey from Norris Ford he instructed me to have the vehicle towed to the dealership instead of driving there. Since Moe is aware that I needed my car back quickly he made the necessary arrangements to obtain the parts needed andscheduled the repair so I had my car back the same day.In the past four years I have purchased more than 10 vehicles from Norris Ford and wil continue to do so. From the time I walk into Norris Ford and meet with Stan Ma to workout the sale of the vehicle and Moe coordinating the service side of these vehicles I have yet to have aproblem or be left stranded.Chuck HelmPresidentGreen Contracting Co.

Rich99

8 de jul. de 2012

I went to a local Ford dealership to purchase a 2013 Shelby gt500,and made a deal with them and put down a deposit.A week later when i went to the dealership to finalize all the paperwork i was then told a different price,and that there was a 15 thousand dollar fee to the dealer just to purchase the car. I then went to Norris Ford and spoke with Jeff Grossman who gave me a price and sent the purchase order to Ford on the spot.The next day Stan Ma called me and faxed me the confirmation from Ford for my car.I was given their first allocation and eight weeks later i had my car.My dealings in the begining and all thru the ordering and delivery process was honest and exceptional in every way. I recommend that anyone looking to purchase a car go to Norris Ford and see either one of these gentlemen for a hassle free buying experience1

brmyers

21 de jun. de 2012

Moe was very helpful with my first service visit at Norris Ford, he made my visit extremely easy and quick. The customer service was great and I would highly reccomend the service department at Norris Ford!

poppafox2005

17 de jun. de 2012

Chuck was very friendly and gave my car prompt attention and my car was ready by the end of my work day. I was very satisfied.

melissa morris-hillman

30 de may. de 2012

I drove longer to make my purchase at Norris Ford. After making my initial inquiry over the internet, I got follow-up and information calls and emails from TJ Askew. He was personable and knowledgable. I also had a good experience once at the dealership. He assisted me in finding the vehicle I wanted and I felt like I got a good price. Thank you, I look forward to working with Norris to keep my new Escape in good shape.

buzfuller

24 de may. de 2012

Service was swift and service personell were friendly and courtious. I was gretted as soon as I drove up to the service bay. My vehicle was clean when it was returned to me.

Mark Roush

19 de may. de 2012

Stan Ma gives new hope to a "no haggle" approach of buying cars. A true professional, with a perfect balance of being personable. I will recommend him to everyone I know considering buying a Ford or Honda!

llkoolj

17 de may. de 2012

My Ford Explorer had a recall on a certain part to insure that it met safety specifications. When I called the dealership I was immediately transferred to the service department and that's when I met Chuck Burke. His magnetic personality and professionalism exceeded all of my expectations. After my truck service was rendered I then received a warm professional courtesy call from Chuck Burke. People like Chuck defines what customer service is all about.

Mustang85

15 de may. de 2012

Overall experience was very pleasant. Staff members were friendly and knowledgeable and worked with us to get the best price for both our trade-in and on the new vehicle. Will definitely recommend this dealership.

bmw2002nut

1 de may. de 2012

I brought my car in for a factory recall. Upon arrival my service advisor, Moe Qureshey walked right out to meet me. He retrieved that paperwork and brought my car in straight away. He estimated less than a hour to perform the repairs. Approximately 40 minutes later he discussed the repairs in detail with me instead of just stated the work had been completed.I greatly appreciate Moe's attention to detail and for his continued support and effort. A perk was when I returned to my car they had washed it - nice touch!

beercurls

27 de abr. de 2012

Chuck Burke not only kept me updated on what had to be done but also the cost, and let me know when the car was done and brought me the keys and the invoice to pay.

bunnyboat

11 de abr. de 2012

We had gone to Chevy and Chrysler dealers and they did not go out of their way to find the car that interested us. Chris Crocker took the initiative to get on line and locate a car that met out specifications, then he made phone calls to arrange for it to be delivered within 2 days. We were very pleased with the way this deal was handled.

CaptBarry

1 de abr. de 2012

Chris was great and my truck was ready fast. I have been at other local ford service departments, Norris was by far the fastest! Thanks again, Chris!

bigtwnvin

30 de mar. de 2012

This is the second truck I have purchased from Harvey Appleby. For good reason. Harvey made all the components in buying a new vehicle from the trade in to sitting in the vehicle with me going over all the functions and systems. Of curse I will recommend not only the dealership but to Harvey Appleby as the point of contact.

jburkin1

2 de mar. de 2012

the staff was knowledgable, courtious and presented themselves in a professional yet personal manner. There was no feeling of pressure and the bottom line price that we were given could not be beaten by five other ford dealers. Great job. Jeffrey L. Burkins

billmccubbin

28 de feb. de 2012

After visiting and calling several Dealers in hopes to trade in my 2008 utility truck, Norris ford was the only one that gave me a reasonable trade in value. Would I have like to get more, yes of course but four other area dealers really low balled me and didn't appear to want my business. Harvey was nice to work with and didn't have that typical "salesman" push. He was very knowledgeable and had been at Norris for many years. The very first quote he gave me on a truck was below what I planned on spending. However that truck availability fell through and I wound up spending a few thousand more than I wanted to. I was disappointed that the first deal fell through but I was impressed with Harvey's patients dealing with a customer (me) that was trying to get the price down on a truck a little above my means. In the end I wound up with a truck that I love and walked away from Norris with a handshake and a smile. I would recommend a stop at Norris to see what they have to offer.

stickboy12

27 de feb. de 2012

chuck was very attentive to my request, and then was very helpful in resolving my issue with the tires. Ilook forward to continuing to work with Chuck throughout the life of the vehicle.

winedigest

24 de feb. de 2012

Painless. Stan listen to what I wanted. Showed me my options. Test drove a few cars. Then I drove away in a new Explorer! Thanks to Stan Ma!

william jordan

15 de feb. de 2012

I could have ordered and purchased this vehicle from a dealership closer to my home but I found that this dealership was more attentive to my needs. I went to this other dealership and nobody even bothered to come outside of the building to see if I was interested in buying a vehicle or asking any questions or anything. After my fourth visit I finally went inside and they pointed to where the rest of the trucks were located but never made it out of the building. So I said the heck with this , I can spend my money somewhere else. Maybe at a dodge dealership. When I arrived at Norris Ford, Mr. Mansfield came right out and introduced himself to me and made me feel welcome and answered many of the questions I had. He was the main reason I purchased the truck from Norris Ford. He had a very good customer relationship and like I stated earlier I could have purchased this truck from anywhere. Mark was very instrumental in making this sale and closing the deal. He was very knowledgeable and courteous. I would reccommend him to anyone. Also let me say that Sebrina Wajer was very helpful also along with another sales person whose name I cannot remember. All in all my experiance at Norris Ford was very good . I will be back!

Ward1

7 de feb. de 2012

Stan Ma is an outstanding salesman, we worked together and got a great price and everything we wanted. Outstanding people and dealership. I will buy from them again !!

bbenson13

30 de ene. de 2012

Buying a new car is a nerve racking experience. Norris Ford made this process a positive experience with their patience and understanding of my personal situation. I would recommend this dealership to friends and family.

littlebuds77

9 de ene. de 2012

Purchased new vehicle and have all maintenance performed. Service is excellent and done in a timely manner. The service personnel address all of my concerns and work with me to explain the issues in detail.

kathiclark945

30 de dic. de 2011

It was a pleasure working with Dave Cook , Doug Carson, Bruce Eskay and Will. They gave me excellent Customer Service. They were very knowledgable and very friendly. They even had someone drive the vehicle home for me. This is my second purchase from Norris Ford and I will refer the Dealership to my friends and family.

glyk1

17 de dic. de 2011

Stan Ma was an excellent sales man. He was very friendly and he really knew all the detail about the car we were interested in purchasing. He was also very helpful after we purchased the vechile as well as showing us how the navigation system works and all the other voice command feature avaliabe in the car. Everybody at the dealership created a very amicable enviornment for buying the car and everybody was very helpful.

wilhelm world

15 de dic. de 2011

The salesman Bruce Eskay was one of the best sales people I have ever delt with, my son is a finance manager for a different dealer ship and I still bought from Bruce. Bruce answered ever question I asked him, and answered some I did not ask which was great. When I buy another car he certainly will be fron Bruce and Norris Ford.

richbenedk

30 de nov. de 2011

I have been coming to Norris Ford for 25 years and have had all of my vehicles serviced there. Chuck has been my service manager for at least 10 years. He does a great job, very friendly, always has the work done timely. I love my Ford Expedition. I just sold my old one with 175,000 miles on it and 8 years old. I just bought another one last year and think that it is the best vehicle that I have ever purchased. I tell all of my friends. Thanks again for great service and for making a great US Vehicle. Keep up the good work. Thank you, Richard A. Benedick Controller for: Clendenin Brothers, Inc. 4309 Erdman Avenue Baltimore, MD 21213

frankb27407

29 de nov. de 2011

I know Rick Martin, a Norris employee, and he recommended that come to Norris for my F-150 truck. I checked the dealership on the web and Chris Crocker sent me an e-mail inviting me to the dealership. I went to the dealership and met Chris and found him to be very helpful and knowledgeable about the F-150 series trucks. I had found a vehicle I liked online but it was sold a few day prior to my arrival. Chris located another truck and had it sent to Norris. Chris was extremelty patient and helpful during the process of purchasing the vehicle. He completed most of the paperwork for us before we actually came to Norris to pick up the truck. We financed the vehicle and met Will who helped us through the process. He was also very pleasant. My vehicle was cleaned and prepared for dealery while the paper work was completed. Chris Crocker spent a lot of time exdpalining the many features of my new truck.I spoke with Rck Martin during the process and after purchasing the vehicle.Norris Ford should proud to have Chris, Will and Rick as employees. I will recommend Norris Ford to friends and family in the future.

bstruk

16 de nov. de 2011

Bruce Eskay was excellent through the entire buying process. I was impressed with his product knowledge. He was very friendly; and answered all my questions. He appeared to do everything he could, to make me happy.

dmcmaster

14 de nov. de 2011

I just purchased a new Ford Fusion from Norris Ford and had a wonderful experience dealing with Bruce Eskay. Bruce made the whole transaction stress free. I would recommend Norris Ford to anyone who is looking for a new car.

gretchendog

12 de oct. de 2011

I had 2 probelms #1 the rear axle sits 1/4 inch off center to the drivers side. exp; car designed this way checked other mustangs and found to be the same. (excepted) # 2 the transmision did not shift smooth. exp: service bullettin to change hydrolic cluch fluid, same completed . shifts smooth overall clutch feel is mush better. The dealer ship is clean not a lot of broken cars on the lot ( good sign ) and the personel were friendly and curtiuos

lrgallagher

11 de oct. de 2011

Having just purchased a used Explorer a month ago, it was unfortunate to learn that our new used car would be in the shop for a week due to transmission issues. Jeff Battaglia offered to cover us with a loaner, and was in touch with me everyday with updates on our Explorer. This was an extremely positive car dealership experience, which is why we went to Norris Ford.

rickanddianac5

8 de oct. de 2011

Bruce found the veh. I wanted which was located out of state and I got a great price.There was no pressure to purchase a vehicle and everyone at the dealership was veryfriendly and professional.This was the second vehicle that we purchased and have referred many friends and family to see Bruce.

tritonegoddess

3 de oct. de 2011

The atmosphere was very friendly and laid back as if their number one goal was to please and satisfy their customers. The customers came first and their commissions or sales came second.

Chuck Helm

3 de oct. de 2011

In the past three years I have purchased ten vehicles (both for business and personaly) from Stan. Each purchase has been completed quickly and professionally. I continue to recommend Stan and Norris Ford to my other business associates and friends.

chavisimmons

1 de oct. de 2011

I was treated professionally,and made to feel comfortable. The process was overwhelming and very emotional but well worth every minute of my time. overall I had a good experience.

Major Leight

21 de sep. de 2011

From the moment I called chuck to the completion of my repairs , I was totally impressed. He was able to get my car in and out in just two days. For the amount work that was performed , hats off to the mechanic and chuck. Great job! I will continue to purchase and/or have my maintenance done at Norris ford . Thanx again for everything!

dwiniarski

19 de sep. de 2011

I had the most excellent service with Stan Ma. He was curtious, friendly and made sure that I was getting what I wanted. There was no pressure with the Escape that I had picked out and it was a really nice experience dealing with him on the purchase of my new vehicle.

JBMCCAULEY

23 de ago. de 2011

We asked for a price on a Ranger and within several hours we had our price. Chris broke it down showing discount,rebates,tax and title fees. We had done are homework and knew that we were getting a great deal.We went to the Dealership and the truck was parked out front and was ready for a test drive.I it for a ride while my wife went in and started the paper work. By the time I got back all that was left to do was to sign the loan and MVA paper work.I will go back again to buy my next truck.There are other dealerships out there who will give you a low ball prices and when you show up its "we just sold that truck or we made a mistake and the price is really...". Not at Norris Ford what Chris quoted was what we paid !!

cmcclev

18 de ago. de 2011

Chuck is friendly and is a great help. If he is not there when I call for an appointment or information, I wait until he is avalable. His knowledge of automobile information is refreshing.Dewayne has also been valuable with information about the Ford Company.

jrlink101

1 de ago. de 2011

Very pleased with my auto purchase experience at Norris Ford. Mark Mansfield was very knowledgable, friendly and went the extra mile to help us make our decision. The price was great and we will keep comiong back to Norris Ford.

terpgrad97

25 de jul. de 2011

Norris Ford provided exceptional service from my initial vehicle research through final delivery. All of the employees, from top to bottom, were a pleasure to work with. The dealership priced the vehicle very competitively and offered some innovative financing options. Overall, I was very impressed by the staff and would definitely recommend them to anyone in the market for a new or used vehicle.

cuddles508

20 de jul. de 2011

It was a pleasure to work with Stan, Doug and Will. They are great guys to deal with. I will purchase my next vehicle at NORRIS FORD.Thanks again, Mike & Sandy.

dvdcox

4 de jul. de 2011

Our expierence at Norris was as painless as anyone could ask for. There was no pressure to buy, only a very curteous and knowledgeable Staff lead in our case by MIke Brown.

Stan Palmer

16 de jun. de 2011

Stan and Jeff were a dream to work with. Like working with your family. No hard sale. Just good honest people. We will be back. Thanks Stan and Mary Palmer

Angels4me

30 de may. de 2011

Mark did a great job with helping me with my overall purchase. I told him what I wanted regarding my trade in and my monthly payments and he came through. I wasn't sure that I would like driving a car after driving a SUV for nine years, but I love my new ford focus! Thanks again!

mbdarc

28 de may. de 2011

The people we dealt with at Norris Ford were friendly and extremely helpful. The purchasing process was incredibly smooth and we walked away with a great car at a great price. They will continue to have my business for years to come and I would recommend them to anyone.

TerryMeyers

21 de may. de 2011

Chris took his time, made sure we were happy and answered any and all questions we had. He even stayed past 9pm when the dealership closed to make sure we were comfortable with the car and it's features. Synced both my blackberry's and even offered a return visit if we wanted more assistance or info on the features. Chris made sure we were perfectly happy with everything before he had us sign anything. He even offered to help us clean out the trade-in car.

JRRF

21 de may. de 2011

The salesman I dealt with, Matt, was about as nice and pleasant as can be, as was his helper that day, Larry. Unfortunately salesmen don't make car dealerships run. The management at this place, Jim (others?) has a problem. When the salesman agrees to a price, the manager has to approve it before it's good. That's the way the game is played. But once the manager agrees to a price, they prep the car, you sign the papers, are ready to give them a check, and then the manager reneges on that price -- you have been had. When you the customer make a mistake, you pay for it -- sometimes dearly. When the manager makes a mistake, he needs to take responsibility for it. The managers at Norris Ford need a lesson in responsibility. To compound matters the manager Jim had the audacity and cowardice to blame the salesman who wasn't even there that day. He should be ashamed of himself and be sent back to management 101. It should give you some idea of how they likely run their entire operation. Id be suspect that their service department might operate similarly given the manager sets the example for the entire business. If they break something while working on your car do they make some excuse and charge you for it anyway? That's not the type of organization that you want to do any business with. I took my business elsewhere, you should too.

groshlawn

18 de may. de 2011

I was very impressed with how Stu Curtin was so easy to work with and help me along the way. I emailed Stu that I was looking for a certain kind of vehicle (Dodge Dakota 4x4 Auto Quad Cab) and he had one in stock. I will be using this vehicle to do estimates in our Lawn & Landscaping business (Groshs Lawn Service) and to take equipment to be repaired also.Stu got back with me and sent me the information by email. Stu made arrangements to meet me halfway to test drive the truck (we are 2 hours apart) that Friday.This is the first vehicle I purchased from Norris Ford and it WILL NOT be the last. I did not look anywhere else because I truly trusted Stu and wanted to do business with someone whom I could trust. I would highly recommend Stu to anyone who was looking to purchase a new or used vehicle and who wanted to know that they were dealing with a truly professional salesman.Stu made arrangements to deliver the truck to my home (Friday evening) do to our busy work schedule and this was a tremendous benefit because I did not have to stop working to be able to purchase this truck. The truck was delivered, I signed a couple of papers (hard tags were already on truck) gave them the check. It was that easy.Thank you Stu for a wonderful truck buying experience! Tom Grosh, Owner Groshs Lawn Service

skizzer2000

10 de may. de 2011

My experience with Norris Ford and my sales rep., Stan, was extraordinary. Stan immediately made me feel welcome and comfortable as soon as we entered the dealership. He was extremely knowledgeable about the vehicles and answered all questions satisfactorily. The vehicle that we wanted was not in stock but he worked fast and hard to get it for us in a timely manner. He kept constant communication with us to keep us up to date on the progress. A++++ sales and service!!

mdwann

8 de may. de 2011

The salesman Chris Crocker was a pleasure to deal with. Out of the 4 dealers I worked with, he was the most honest and sincere. His prices were always the lowest and he kept me in the loop during the factory ordering process. I recomend him to everyone!

jprsoriano

15 de mar. de 2011

Our experience with Norris Honda specifically with Ms Becky Stafford was truly exceptional for start till finished. We never felt any pressure in the buying process unlike other sales representatives that we have dealt with in the past. Becky treated us in a most professional manner yet so friendly and very accommodating seeing to it that everything wis taken cared of to meet our needs to the best of her abilities. We came from a very hospitable country and knows the true meaning of customer service. We have been living here for more than 1o years now and this is the first time that we experienced customer service the way we know it and Ms Stafford brought back those good memories. Its only been a week since we bought our 2011 Civic. We have heard of Norris Honda's impeccable after sales service reputation. We are very eager to find out for ourselves and hopefully they would meet our expectation but we pray that it will not happen soon.

wkowens

7 de mar. de 2011

Checked around 3 other Ford Dealerships in the area, settled with Norris Ford because of the staff, they all were friendly and make the whole purchase worth the trip down to Baltimore. The excellent customer service extended from the salesman Chris, all the way to the top, Bill the sales manager was very personal and helpful and made us feel welcome, and the finance officer Will had all the paperwork ready quickly and the whole purchase was made very easy. Thanks guys!

mcouncill

27 de feb. de 2011

My experience with Norris Ford was wonderful. The service that they provided was outstanding. This is the third car that my family has through Larry Jaworski and we will Continue to go back to him for future vehicles. They were very understanding and had alot of patience as I made the decision on the car that I wanted. When I finally purchased my car they made sure that it was cleaned and ready to go when I got there.

reneegrlnd

22 de feb. de 2011

I was infuriated when I left. I was put off for almost 20 minutes before being sent to Dave Cook. Dave first informed me he needed to "make a call" which he did while I waited. It just happened to be a personal call on his cell. Then he shot the you-know-what with an employee for another 5-10 minutes before asking if he could help, deciding he didnt want to or couldn't, and then asked me to return next week. Unacceptable. If he had asked up front why I was there at least I wouldn't have had to listen to his annoying call and BS-ing with an employee....

dhobs

13 de ene. de 2011

I have no complaints, got a great price (and I do mean a great price!) on a used Sport Trac. Everyone I talked to at the dealership was very friendly and helpful. I have to say after dealing with other car dealers over the years this was actually a pleasant experience, in and out with my new (used) car in less than three hours and no B.S., Hats off to Norris Ford!

M.leight

5 de ene. de 2011

This is my second time dealing with Norris Ford . My first was with a purchase of a new truck . Now the second was a used car. They continue to satisfy me every time. I even went to Carmax first and they tried to low ball me for my trade in . Then I tried another dealer and they never even came out to say hello . I particularly hate that because I feel that they are profiling me . I do look young for my age but that's no excuse. Anyway Im glad to say that I was extremely satisfied with the trade in value , the car, and the overall handling of the deal by there employees. I guarantee that they will be my first option for my next vehicle.

TerryHunt1

15 de nov. de 2010

Bruce was very helpful as he always is when we purchase our cars and trucks at Norris Ford . We have bought over a dozen vehichles in the last 25 years . Each time we have been treated with friendly and couteous service . From Bruce to Jeff to the finance department we feel like we are part of the family . They always ask about our family of which they know and remember well . My three children all drive Fords that they purchased from Bruce . We all will continue to buy our vehichles from Bruce and Norris Ford . Keep Up the good work guys ! Terry Hunt

scott.howe

24 de oct. de 2010

Just purchased a 2011 Ford Focus SE at Norris Ford from Stan Ma and my experience could not have been better! At no time was I pressured, rather the salesman took the time to explain everything to me that I wanted to know. Stan was extremely knowledgeable, helpful, and friendly. If I purchase another vehicle in the future it will be at this Norris Ford and I will request Stan as my sales person. The finance manager was not pushy with other options and explained the benefits of additional packages that fit my needs as well. I highly recommend purchasing your next car from the Merritt Blvd Norris Ford.

MRLynch

20 de oct. de 2010

I purchased a used Ranger 4x4 a few years back. I was actually just "window" shopping, but wound up purchasing a truck the following week. By far one of the best deals I have received. Friends and family were amazed at the price. Process was smooth, people were cool. They even held the truck until I got back from the beach.Also, I have referered a number of friends for sales and service, and they have all thanked me for sending them in the right direction.

casey123

5 de oct. de 2010

I consider myself a tough customer. Before entering a dealership I resolve to walk out for any reason. Norris Ford employees passed all the tests. They were forthcoming with information and very helpful. I wouldn't hesitate to buy again from Norris. Larry, the Salesman, was very knowledgeable about Ford trucks and Katey (I'm sorry, I don't remember her last name) gave a very indepth description of Ford's services, manuals, and options. All employees I encountered couldn't be more helpful.

jsgurbada

26 de sep. de 2010

Horrible horrible horrible. Bought my 2011 Mustang from Koons, now that's good service. Sales guy gave me the speel, then left me to the finance guy. Wanted to give barely anything for trade, made the whole the thing sound so negative. Called the next day saying they need to talk about financing and making it sound so bad, yet Koons Ford had everything ready to go same day, with a great rate, trade-in, and price. Shady at best in there...

roger10

23 de sep. de 2010

Bought my 2010 F150 truck from Jeff Grossman at Norris Ford, he made sure that I got all the options I wanted, and calculated the prices of an XLT vs the XL so that I did not overpay.No stress, no games, just a fair price and excellent service. I was familiar with Norris because they serviced my previous truck for several years, a 1998 F250 4x4.Long time Ford Truck owner, this silver F150 is really a nice truck, the 6 speed transmission and 4.6 liter multi-valve engine is a really nice combination, I got 22 mpg on a highway trip shortly after buying the truck.

jenoch

23 de sep. de 2010

Terrific experience, we purchased 6 new Transport Connects. Service was exceptional and the team has gone above and beyond to make sure our experience was top notch before during and after the sale.We would definitely recommend Norris to anyone looking for a new vehicle.

rollerskate

23 de sep. de 2010

We went to Norris to purchase a "gently used" Explorer. When they didn't have exactly what we wanted, they asked us to wait a week and within that time they were able to track something down and sell it to us at a more than fair price. We now use them for service and they've been outstanding. Highly recommend!!

jhuber0314

23 de sep. de 2010

I have bought several new cars from Norris Ford and have always found the people to be exceptional and their pricing outstanding. I currently get my car serviced there and find them to be honest and reliable. I recommend the dealership to all my friends.

intelect

22 de sep. de 2010

Andy and the staff at Norris Ford are awesome. I have nothing but great things to say about them. They are responsive, experienced, and always fair. They sell and service great automobiles and provide excellent customer service. We have purchased many vehicles from Norris.....they have earned our business to take care of our entire fleet of service vehicles. I highly recommend Norris for all your vehicel needs.CEO - Intelect Corporation

shermdaddy

22 de sep. de 2010

I bought my new Ford F150 from Norris. I had a great experience as everyone I came in contact with during the sales process was pleasant. I did not feel like I was being nickeled and dimed which was important to me. I did not want to start out at 1 price and eventually end up at a much higher price by the time I walked out the door. The staff made the transaction as easy as possible for me. I plan to buy my next vehicle there when the time comes.

Matt84

22 de sep. de 2010

Not your typical dealer! Sales. Service department. They assisted me with a friend that had a broken down car. My friend had no money to repair the vehicle. I called Norris and asked if they could pick up the car and I would pay them directly. They treated my friend as if they just purchased the most expensive car on the lot. When I received the invoice, Norris actually covered part of the repair.

jonysample3

3 de ago. de 2010

I have had a lot of experiences with car dealers over the years, but had never visited Norris Ford. I went to a couple of dealers before I went to Norris looking for a Ford Edge. The other dealers were the same as every other dealer visit in the past...not answering questions, hemming and hawing, mumbo jumboing and trying to pressure me into taking the vehicle they wanted me to buy...even though the vehicle did not match what I wanted. Stan at Norris listened to what I was asking for and was able to match me up with my new car immediately! Stan gave me the facts and I bought the car! He treated me as if I were family. I really appreciated it!! Next I talked to Katie. Katie explained the features and benefits of some "extras" and I purchased a protection package. Her informative selling technique made it easy for me to make a decision! This was the first time I ever bought any extras with a new car...and I'm glad I did. Actually it was the first time that anyone ever explained the extras clear enough to make them appealing.I am glad that I found Norris Ford and will be telling everyone I know about them!!Thanks for sending me this survey!

RChesler

19 de jul. de 2010

From my first contact with Bruce, my experience was nothing but great! No pressure. He listened to my "wish" list as well as my concerns financially, and offered his suggestions, then let me decide when I was ready. Bruce located the F150 that he thought I would really like, and he was right! What an eye catcher it is, too. Katie stepped in, and again no pressure, going over what was available, before sending us to Will for the closing. Everyone was just so pleasant to work with.

tthom21918

21 de may. de 2010

We were treated with respect and all of our questions were answered honestly. I recommend Norris Ford to everyone. Sam is wonderful. I have purchased many cars in the past and Norris Ford is an exceptional dealer. Thank you Sam for you expertise and professionalism!

testud08

11 de may. de 2010

Very responsive (but not annoying) internet sales team, helpful sales and financing team at the dealership. I knew the car I wanted before-hand and already had a good price from another dealership, but Norris was able to beat the price and even bring the car I wanted in from another location when they didn't have it on the lot. Gave me a great, personal experience, the best price I could find in the area, and a great car.

waxpenny

1 de may. de 2010

This was a very pleasant buying trip! We spoke with Matt on the phone after looking at the cars from Norris Ford of Dundalk on the Internet. We told Matt what we wanted on a 2010 Fusion and also told him the price quote from another Ford dealer who was much closer to where we live. He told us that he would make it worth the distance to come to his dealership because he could sell us the car for less.He was true to his word and we bought the car 30 minutes after we walked into the dealership! It truly was a "no hassle deal!" Susan was informative and respectful telling us about all of the warranties we could add and Frank was very responsible and quick getting us through the purchase paperwork. Matt,our salesman, was not only nice but he was honest, too! We are thrilled with our new car!

georgie0410

13 de mar. de 2010

First of all we were very pleased with our sales man Harvey Appleby, very friendly and good explaining about the xls escape that we wonted.We love the color steel blue metallic, had to wait for Harvey to fine one but it was worth it, When I was driving it home from the lot that night I was very proud, I was thinking look at me. Thank you again......

njoyinglyfe

9 de mar. de 2010

My family has been a faithful customer to Norris for many years and I'm sad to say that the time has come to change our dealership. I have suffered through numerous service issues and could give many details of poor customer service but I am so tired of re-hashing the misery. Only months in my 2010 Ford, I couldn't take it any longer and traded it in for a Chevy. The service I received at my new dealer was outstanding and only confirmed that Norris is failing. I've never been happier with a dealership and just wish that I hadn't waited so long to make the change!