Mark Rector

9 de nov. de 2016

I grew up/lived in the Morganton, NC area. The general consensus has been you have to travel to Charlotte to get a descent deal. I shopped 4 Toyota dealers total, from Boone to South Carolina. My first contact was with the internet manager Chris Impson. I was initially shopping for a different brand of truck and settled on Toyota because of this dealership. Chris took the time to facetime me and show me the features of the Tundra. I have never had a car dealership to this point take the time to show their product and propose the deal they could offer to this extent. This was a simple phone call I placed to internet sells and I could tell Chris's intent was to sell me a Toyota. As everyone knows the salesman you deal with may be off work when additional contact are made at the dealership (nature of the beast). The second thing that I was impressed with: Chris handed my information off to Josh Carpenter and nothing had to be repeated. They obviously took the time to communicate and work as a team, and not concern themselves with who made the sell but to ultimately get the sell. Long story short we worked a deal on a 2016. The 2016 Tundras were all sold in the South East with the options I wanted. I was bummed, the price was right, but no 2016 trucks to buy. I emailed Andy Lawhon and expressed my interest in a similar deal on the 2017 models. Andy emailed me back immediately and had a salesman call me. They instantly went to work on a price point we both could live with on an available 2017. The truck was found, the price was right.... I am driving a Toyota My overall impression of this dealership is that everyone that I dealt with had one goal: To sell vehicles. Non of the cliche car dealership stuff, just professionals that treated me the way they would want to be treated while buying a car. No selfishness, with salesman trying to steal deals from other salesmen, that I have seen at other dealerships. My best car buying experience to date, and I thought it would be unfair to be treated so well and not write a review. Best of all I was able to buy in Hickory and drove 12 mins not over an hour.

John Powell

8 de nov. de 2016

Wonderful service and very polite. We have always been treated professionally. I don't mind a wait if the service is there. It has always been there.

Chris Hughes

7 de nov. de 2016

The repairs were handled promptly. The customer service that was exceptional.

JamesS "Proud Toyota Owner"

6 de nov. de 2016

I just recently went in for my 5000 mile service for my Tacoma. My appointment was with Trever Brown at 2 pm. I arrived early about 1:15 and they took me in as soon as I pulled in. Thinking in my mind that this is going to take awhile, I was amazed at the fact that I heard someone behind me call my name while I was looking at some accessories and low and behold it was Trever telling me that I was ready to go............ Was out of there at 1:47. 13 minutes before I was even supposed to be there. That is service. So glad I chose Mike Johnsons to buy my truck and My Wife's car there. Great Team and friendly service, can't beat it.

Diane Ireland

6 de nov. de 2016

Trevor helped me with getting my car in for it's 20,000 mIle servicing. He was very friendly and helpful. He kept me posted on the status of my car. He went over the paperwork for the service and even walked me to my car.

Charlene

5 de nov. de 2016

Service was quick, facilities were greatly kept. Salesman was amazing

larry billings

3 de nov. de 2016

scott w asst. service manager was great in and out in timely manner

Chester

3 de nov. de 2016

Travor was prompt and courteous as I expected. Had my car in quickly and reviewed the paper work and the service. The car was cleaned and that was an unexpected benefit since I was just back from a road trip. ThanksChester from Drexel, NC

Denise

3 de nov. de 2016

Had a great in and out oil change, tire rotation, and fluid top off. Was short on time during a lunch hour. Ashley made sure I was in and out on time.

April

2 de nov. de 2016

Always fast and friendly service here at Mike Johnson Toyota!!

Cc

30 de oct. de 2016

I have never been to this toyota shop here in hickory even though I have lived here for 16 years. So my dad decided he wanted to buy a truck and instead of going to Charlotte like we usually do we went to hickory. Well they didn't have the truck we wanted they said they would get it delivered asap and for us to come back the next day finalize paperwork after we down 500 first. Ok we agreed paid 500 down thinking they would hurry and get the truck here first thing in the morning as we left at 1 pm and clearly letting them know we need here and done b4 2pm as we work!! Next day we go the truck is not there yet they said it won't b there till 2pm they didn't bother to call and inform us beforehand not to come or what the situation was so we wouldn't waste our time...we were highly upset as we were gonna down 10g so we can prepared to make a transaction and sign the deal but they were unprofessional and did not keep their words. We asked for 500 deposit back as they did NOT deliver as promised! They refused! Told me it was nonrefundable! Blah blah blah argued back n forth finally I asked to bring me proof that the 500 is not refundable! As we never were asked to sign anything tying us to this deal and stating the 500 was non refundable I knew they were talking b.s. and lying straight to my face. Gm Andy comes all cocky as rude as they all r says the same b.s. the sales manager n sales consultant says...we agreed to come back the next day AGAIN as I was tired of repeating myself and being lied to straight to my face n bcuz my dad liked the truck. Livid and angry we left. Came back for the third day!!! FINALLY truck,is here inspection etc done....we sign paperwork etc I expressed my opionions to the GM Andy he didn't seem to care just brushed off n left and acted rude and unprofessional like everyone else I dealt with. I advised GM Andy to retrain his employees on customer service as they have none and their rude comments to always have the last word also they need to wear name tags as I didn't even know the names of the people I was talking to and it made them look very unprofessional. His response was "oh we don't wear it because it's annoying and we don't Like it" I said well u should it looks better that way so I can put a name,to a face! Like I said this was my first time here at hickory toyota and this will for sure be the last!! I would rather travel to Charlotte for better treatment. Never once did any of the people we spoke to smiled at us...their faces were always frowned and mad making us feel very unwelcomed!!!!!!

K Black

30 de oct. de 2016

The service was performed in a very timely fashion. My service rep was outstanding. A noticeable improvement from past experiences.

Ale C.

29 de oct. de 2016

I lived in this Area for more than 20 yrs. Had 5 toyotas, 3 of them came from a different dealership. Unfortunately Mike Johnsons General Manager (Andy) is to worry about $$$ and no customer skills. They don't know how to value a customer, all they care about $$$ ( massages, cafe, nail tech ) while us females wait for hours on 15 min oil change. Only to try to push a new car !Very disappointed as a female on the poor treatment from the General Manager. Sometimes when you deal with the public you need to be professional and control whatever kind of day you had. No excuses for poor treatment to a paying customer who is trying to close a new car deal.Had to walk away and went to Mazda of Hickory. Amazing people! Not "pushy" at all. Very nice and refreshing to know that a "smaller" dealership cares more about the people and not only the $$$

Jennifer

27 de oct. de 2016

Easiest purchase ever! Just had my second service appointment with MJH Toyota. Everything was great! Thanks so much!

Dawn

25 de oct. de 2016

Out in record time with no additional costs and Cindy was great! Beep! Beep!Dawn F.

Apski72

22 de oct. de 2016

First time purchasing a vehicle in NC. Eddie Pressly was a very helpful salesman. The dealership itself is extremely nice, large volume, quick service all around.

Robert

22 de oct. de 2016

These guys worked extra hard to get me a deal I could afford for the truck I wanted. Good experience - I'll be back for service!

Jane S

22 de oct. de 2016

This was only my 2nd experience at Mike Johnson Toyota's service center. I was there for my 10,000 mile checkup and oil change. Everyone is very nice and the facility is clean and neat. Everyone there is willing to help if you need anything while you are waiting. I give MJT a big thumbs up!

Holly S

22 de oct. de 2016

My service advisor was very sweet, kind, and approachable..this means a lot when you are just having service, she was a great extension after the buying process and validates why we buy Toyota..it's about the whole process not just buying the car!

pattie

20 de oct. de 2016

Brought car in for routine maintenance and inspection....Ashley was awesome, nice and friendly......nice clean facility and nice kind employees....wait was short and 8 was gone within an hour.....

Me

20 de oct. de 2016

I went in for an inspection and standard maintenance. A few additional items were found. Someone came out to me, reviewed and additional items, asked if I wanted them handled, provided an approximate amount of time and cost. I was called to get my car earlier than expected.

Appfan

19 de oct. de 2016

This was my first visit to MJ Toyota after buying a 2016 Tacoma. This was the 5000 mile service. It was fast in, plenty of seating in the waiting room and the message board stating the status of your car was nice. My only complaint (the reason I gave it 4 stars ) was it took a little over an hour for the oil change and tire rotation. Normally I would not have minded, but my wife an I had another appointment which made us late.

Pr3acher

18 de oct. de 2016

Are you kidding me?! I have NEVER EVER had bad service or even unsatisfactory treatment at any Toyota Dealership, and Mike Johnson's is no different. Under promise and over deliver all day everyday. I came in for my 15000 maintenance and they told me it was going to take an hour. That's cool, I brought my laptop in to get some work done, grabbed a sofa, sat down....excuse me Mr. L-shizzle, your vehicle is ready. Not even 30 minutes went by and they knocked it out. They even asked me if I needed more time. HA!!! This place is great. I'm definitely going there again.

Mary Lou Edwards

18 de oct. de 2016

Customer Service Rep (Scott) is above all the best rep. I bought my 2011 Toyota Camry at Mike Johnson's and for five (5) years had it serviced there. This is the first time we have had Scott as a rep and definitely will request him next time. My husband thought he could get the wheels balanced and the brake pads fixed at a cheaper rate and we were leaving on an out of town trip the next day. When Scott checked, they were not installed correctly and could be a rick on our trip. Thanks to Scott everything was corrected. I will choose him every time.

Cathy Chalfant

18 de oct. de 2016

Thank you Tabitha for always making my experience in the service department pleasant...You have always been helpful ... friendly..and very professional.. Thank you

Rickey1982

17 de oct. de 2016

I tell you folks something right now that boy Nick Julian is truly The best service advisor that Mike Johnson's hickory Toyota has ever seen. Thank you Nick for everything you do for me.

Joann Sullivan

17 de oct. de 2016

Great service overall. Thank you Cindy Hall for putting appointments ahead of drive throughs.

Nick_edwards123

15 de oct. de 2016

My experience st the dealer ship was no doubt the best by far everyone here helped me with what ever issues arose everyone was kind and willing to help. Bee Yang is an amazing dealer best I've dealt with by far he is a incredible assest to your business

Catherine1

15 de oct. de 2016

I would highly recommend the Service Dept. at Mike Johnsons Dealership. Ashley Brown is the person who always takes care of us and makes sure everything is taken care of with our vehicles. She is excellent to work with us!

wcbrew

15 de oct. de 2016

Had my car in for alignment, Customer service department was great.

limegreenz

13 de oct. de 2016

I may have worked here and seem biased on my review but this place really does have the best service dept and management compared to any other dealer close by! They really try their best to get you in and out while also taking extra special care of you and your vehicle.

Laura R

12 de oct. de 2016

Excellent service! Nick goes above and beyond! My car runs great and I appreciate it their recommendations.

rt

11 de oct. de 2016

Very friendly and convenient service. Cindy Hall in car Service took the time to answer all my questions. She was excellent. I would recommend her as the go to person for car services.

Joel Matuskey

11 de oct. de 2016

Over 3 hrs. for scheduled maintenance visit. Last visit- same thing!

bl784

10 de oct. de 2016

This was my first time purchasing a vehicle from Toyota. Not only am I pleased with my new Camry, but also with the customer service I have received. I will definitely be dealing with Toyota from now on.

Gwendolyn Miller

9 de oct. de 2016

Ashley was my consultant , she is a wonderful employee she goes above & beyond to make sure that my needs were meet , she even went out in the rain & got my van for me . Also I went by to see Ms Avery ( whom sold me my van ) she is such a joyful person & a great sales person , not pushy at all . And even asked me if I was still enjoying my van .

old guy

8 de oct. de 2016

Very friendly, fast, convenient service! Cody took time to answer all of my questions. The tires were buy 3 and get the 4th for $1, a great deal. My only complaint is that when I arrived home the tire pressures were 5-6 lbs. above the pressure recommended for my vehicle (but well within the tire specifications) and not quite even (about 2 pounds difference). Otherwise I think they did a great job.

Hoover28601

7 de oct. de 2016

Very professional staff. From the time I started the buying process to the time I picked up my vehicle, it took me all of about 30 minutes. They staff was very customer conscious and respected my time. First class Crew at Mike Johnson Toyota. Thanks Eric Pannell

Andrew H.

7 de oct. de 2016

Best and fasted service I have got since Shawn and Robert left.Thank you Tabitha for the good service and friendly smile.I will be sure to call you for my next app.

Janice

6 de oct. de 2016

Provides great customer service each time I go. Provides service immediately. Provides quality work.

Hal

5 de oct. de 2016

Made an appointment for my vehicle's routine service. Scot and team were professional and everything went smoothly and in a timely manner. Very friendly staff.

Jonathan

4 de oct. de 2016

Everything was done in a timely manner, happy with the service.

Bennett Cale

2 de oct. de 2016

Had Mike Johnson Toyota replace my primary fan belt but had to return two more times to get the squeek out of the belt. Usually the speedy service on top of the hill is top notch, but I can't say that about this last experience.

Mary

30 de sep. de 2016

Easy to deal with, great service! Thanks for taking care of my problem

GEB

29 de sep. de 2016

I would like to say, that Ashley Brown was very kind, sweet in helping making sure my truck got fixed and knowledgeable! A very good people person!

Cwhitt

29 de sep. de 2016

Was fast and easy to get my vehicle serviced and at a great price too!

Tabct

27 de sep. de 2016

Dropped of my SUV this morning and Brett and the team were so professional and courteous. Always a great experience at Mike Johnson Toyota. I'll be back!

kc3222

27 de sep. de 2016

I booked my appointment online for my vehicle's routine service. I was checked in right away and the service was done quickly. Jorge was friendly, and thoroughly went over thr vehicle check done during my service.

ronk

27 de sep. de 2016

I took my Scion in for its yearly inspection. I was treated courteously and professionally. It took some time to complete the work, but the waiting room was pleasant and comfortable.

Dallas94

26 de sep. de 2016

Service and sales are great!! I really enjoy doing business at Mike Johnson's Toyota. I recommend anybody that's a good quality car and great service go see Rickey! Before you buy give Rick a try:)

Debra Martin

26 de sep. de 2016

Ashley was great! Car was services as expected and delivered in reasonable time.

John Lawn

25 de sep. de 2016

Ashley Brown made this experience enjoyable and I was in and out quickly ..she was courteous and knowledgeable and very friendly

Joy

25 de sep. de 2016

I've used Mike Johnson Toyota for all the service done on my 2014 Toyota Ventana. I have always been very pleased with the quality of service my vehicle has received and with the courteous and professional staff there.

123911Abc

24 de sep. de 2016

We are currently on our second vehicle from Mike Johnson's Hickory Toyota. From our original purchase on, we have been treated like family. Any time we needed service we were always taken care of. They have always gone above and beyond for my family. They even recognize my children and ask how they are doing in school, even if the kids aren't with me, they still ask about them. I never have to worry about repairs not being corrected the first time. And they are always accurate on their quotes. We love Mike Johnson's Hickory Toyota and will continue our patronage.

Hickory Tar Heel

24 de sep. de 2016

Great service for a great price. This Toyota Dealership consistently takes care of my car needs. My car is always serviced well. The rentals are always fast and affordable. I'll return again and again.

Bmmiles

23 de sep. de 2016

Friendly and efficient staff, everyone was very nice and super helpful with all my questions and requests. Would recommend to friends and family. Will certainly use them myself again.

Girly

23 de sep. de 2016

I have to buy tires before I can get an inspection on my car. Everyone treats you kind and respectful. Always satisfied with my service at mike Johnson!

Kroseman

22 de sep. de 2016

My experience was great! Eric was easy to work with and we were in and out quick. I will definitely refer business to him. Thank you!

Jefferyp1

22 de sep. de 2016

Everything was great! Great dealership I have bought all my toyotas there! They have the best setup of any dealership I have ever been too and they seem to know what there doing

Donna Guill

22 de sep. de 2016

Great service and the tech resolved an issue with a part being ordered in 2015 that we were never contacted about and had asked about the last 3 times we had the oil changed. Have a bad rattle in one of the middle seats and he is working toward resolving the issue.

Nick

20 de sep. de 2016

Ricky Williams is Great! I wouldn't take my business any where else! This is my second purchase and I enjoyed both experiences! Before you buy, give Mike a try!

Lynn.rhyne0824atgmail.com

20 de sep. de 2016

Would buy from Ricley every time. Great sales person that knows his product. I would recommend him to family, friends and etc. Thanks for the great experience Rickey!

KellyH

19 de sep. de 2016

Salesman Eric Pennell treated me great. Price was right. Dealership was 1st class. I found their vehicle on Internet & drove through 5 states to make this purchase. They treated me & my family like best friends & had everything ready when we arrived. Vehicle was everything they said it was. I am very pleased. Would recommend them to others.

Abeelk

19 de sep. de 2016

Mike Johnson Toyota doesn't play games. They are upfront honest respectful and easy to work with. They give you time to think with no pressure. They treat you like its a five star resort. I will always use Mike Johnson Toyota

Patscar

19 de sep. de 2016

Salesman was very helpful as was the rest of the staff Friendly atmosphere with no pressure from sales team. Happy with the all round experience. Would recommend this dealership without hesitation.

Jeff J

19 de sep. de 2016

My family visited Mike Johnsons and test drive a used car we ended up not being interested in. Salesman Ricky Williams spoke to us to find out what we were searching for (car for our daughter) and made some suggestions based on our budget and their inventory. Turns out they had the perfect car for her. We had planned to go to Charlotte to look but turns out our local dealer had just what we needed. Ricky and the sales team were easy to work with and the process was easy and quick. We are very happy with the car we purchased and our experience with Mike Johnsons Toyota and Ricky's help. I'd recommend these guys to anyone!

DianeP

19 de sep. de 2016

Sales person very professional, answered all questions. Would definitely request same people again for any other purchase and will definitely recommend them to other people.

bob

19 de sep. de 2016

Bill Wilfong knows the product and was able to cover important info about the car in a clear and easy way during the test drive. After the purchase Bill introduced me to key people in the dealership.Since the purchase Bill has called to offer helpful advice.

Kayb524

19 de sep. de 2016

I was a first time car buyer so I was a little hesitant because it was a lot of information to take in. I brought my mother along as someone to ask questions to in case I got confused on anything. I didn't really have to ask her much because everything was explained to me very well and everyone was so helpful. I did have to go back after my purchase to finish up some paperwork that was forgotten, but it was a smooth experience as well and they even filled my car back up with gas since I had to travel back to the dealership!

jandhr

19 de sep. de 2016

Eric is knowledgeable and his customer service was excellent! He went out of the way to provide extra service to make the purchase of our new car special!

Mcglameru

18 de sep. de 2016

Eric did a great job!! He went above and beyond!! All questions were answered and I didn't have to worry about anything. Great experience all around.

Rita57

18 de sep. de 2016

Just purchased a 2013 Highlander. Bill Wilfong was an excellent sales rep from our first phone contact to the final deal! The entire staff made sure our expectations were met. Will definitely recommend that my friends "give Mike a a try."

Rusty

18 de sep. de 2016

Great buying experience! Steve worked with me on getting me in a new Tacoma. Instead of putting me in a 2016, he was able to find me a 2017. Drove it 475 miles and had a minor mechanical issue. Set up an appointment at the service center and Cynthia was my advisor. She really took care of me! Very polite and very nice! #1 service advisor! Highly recommend!

Randy1475

17 de sep. de 2016

Awesome service and fast with no hassle! I was greeted with a pleasant smile and they helped with a call back time. Enjoyed the great snacks as well in the lounge! JC

Matt

16 de sep. de 2016

I bought a new Toyoya Tacoma and could not be happier. The team was very friendly and provided great service. I've bought a lot a cars and Mike Johnson and his team exceeded all expectations!!!!

mark

16 de sep. de 2016

Great team here, esp Brandon Sigmon in service. Really appreciate your annex service shop on the hill. Fast and convenient service close to home in hky

Oil change lexus

16 de sep. de 2016

Brandon Sigmon is a very professional, knowledgeable and personable employee. Out of hundreds of customers he deals with he recognizes me when I pull onto the lot! That level of personal service is rare today! He is very knowledgable about my particular car which is very reassuring and represents the dealership in a professional manner. The best part is that I know I am getting the best price for my service. Also the customer lounge with complimentary snacks is appreciated and makes the weight more enjoyable.

Kayla Lail

16 de sep. de 2016

The staff was very friendly and helpful and did everything in a timely manner.

blkillian

16 de sep. de 2016

Always does a great job when taking my car in for service.

Nc7ewc13

15 de sep. de 2016

Lounge area is comfortable during routine service. The service representative was helpful and friendly. Would recommend Mike Johnson Toyota over any dealership in the area.

Bob

14 de sep. de 2016

I was greeted promptly even though I arrived at a busy time. My tech rep was super friendly and helpful ... made it a pleasant experience.

Michelle Leavitt

10 de sep. de 2016

My first contact was with Brandon Sigmon. I had an engine light and VSC light on - the end result - I had to replace the charcoal canister. He said they could do it that day. I am extremely pleased with the service, the facilities and the recommendations that Brandon suggested. I will be coming back.

Lakota Phillips

8 de sep. de 2016

I have been using Mike Johnson's Hickory Toyota for all my car needs for almost 4 years now. They are the best around. They are easy to work with and have great staff. I personally always trust Trevor Brown to handle all my car care needs. He is wonderful always so nice and professional. He goes above and beyond to get your vehicle in and out in a timely manner while offering amazing customer service. I would recommend him to everyone I know.

Jay Moore

8 de sep. de 2016

I continue to have outstanding service from Nick Jullian time after time. When Nick says something needs to be done on my vehicles; I immediately give him permission to take care of it. Nick has my complete trust in regards to taking care of my vehicles.

Phil

7 de sep. de 2016

Went in for oil change. Cost is high, but fortunately I had a coupon. Cannot fine one line, though. Popcorn was great. Time for service was as promised.

Evelyn

2 de sep. de 2016

Took my Avalon in to be serviced and, as usual, Brandon Sigmon totally took care of everything. In addition to normal servicing a couple of other things came up and after giving me the pro and cons, I told them to go ahead and take care of everything. I could tell on the drive home that it was the right thing to have done. I feel confident having Brandon oversee what needs to be done.

David

1 de sep. de 2016

We we treated very well and everyone we felt with was great. We will purchase here again. This is our fourth vehicle purchased at Mike Johnson Toyota.

Toyotagirl

25 de ago. de 2016

John Best was great! He wasn't pushy or overbearing like other dealers! I walked into the dealership at ten till 8 and walked out shortly after 10 with a new car! Thanks so much MJHT!

Brandy

25 de ago. de 2016

We purchased a used Suburban and traded in 2 BMW's. They were great. The trade in offers kept me from having to sell my secondary car myself. Service Department is also very nice and help.

Xiomara aleman

24 de ago. de 2016

Worst experience and I will make sure people know about it

Terry Greene

23 de ago. de 2016

Great service as always. Very friendly staff. They always do a great job!

Camry XLE

22 de ago. de 2016

I took my car in for a normal service. When completed and I got my car back the service department had damaged my car. Everything was taken care of but it took 6 days to get my car back! Very disappointed here lately! I have been coming to this dealership for almost 2 years and here the past few times it seems that they keep messing up things. Seriously thinking of going somewhere else.

RickM

22 de ago. de 2016

Just purchased a new Rav4 for my daughter. Peter Collins and the entire Hickory Toyota team was great to work with. Honest and friendly group. 2nd Toyota I've purchased from Mike Johnson in 2 years.

JKS0831

19 de ago. de 2016

Took my car in for the 25,000 mile service and a detail. I dropped it off because they were very busy in the service center and was told I could come pick it up at 3 that it would be done and at 12:00 my phone rang and it was Nick telling me my car was finished. Can't beat the great service!

Scott Rogers

16 de ago. de 2016

I actually purchased 2 vehicles from Mike Johnson within a 3 month period. I had been praying and asking God for guidance in finding a truck for my son and God led me to exactly what I needed. I was also looking for a car for my wife. The reason I went back and bought her car there was a direct result in the way I was treated from my first purchase. The staff was awesome and treated me with respect. I was treated very fair on pricing. I have and will continue to recommend this dealership to my family and friends.

Sheila

14 de ago. de 2016

We were greater byg a very eager sales person and passed on to a not so eager sales person. We were left sitting in the salespersons cubicle for over 20 minutes. After 20 minutes we got up and walked out. Obviously they did not want our business so we bought my Toyota from another dealership.

d tidwell

10 de ago. de 2016

the wife and were in Hickory, looking at Nissan and Hyundai models. we came by the Hickory Toyota place, Huge! got a gal with high energy told her what we we wanted, then she shows us the ECO model out side, one we didn't want, then a sales manager shows up, the started to put some high pressure moves on us old people , I am 65 , my wife is 63 , I had told them I used to sell new cars before, so I knew the score very well.I politely stopped them with there very High pressure sales , AND WE WALKED AWAY! we wont be going back, EVER!

The Dude

8 de ago. de 2016

Derrek Avery took good care of me when purchasing my new Tacoma. He was very kind and not overly pushy. We finally agreed on a price and a deal was made on a truck that did NOT include a tonneau cover for the bed (which was fine with me). I was told my truck would be delivered in about 2 weeks. A day or two later I received a call, I think from a sales manager, can't remember a name, but was told that if I wanted to wait a few more days for a truck, I could have one with 0 miles on it, and it would have a tonneau cover. Due to the fact it had 0 miles and a tonneau cover, I agreed to wait. When my truck was finally delivered, there was no tonneau cover, which wasn't originally negotiated with Derrek, but WAS a feature I was told on the phone the other truck would have and that's why I chose to go with that one. I told Derrek this, and when he asked his manager about it, I was called a liar (not to my face, but I could hear him being yelled at across the room I was sitting in) So I ended up not trying to fight for the tonneau cover. It wasn't Derrek Avery's fault. It wasn't in our original negotiations. BUT...in my opinion, he shouldn't have been yelled at, and I ESPECIALLY don't like being called a liar....EVER ( again, he wasn't calling me a liar to my face, I overheard my salesman being yelled at across the room). If I could remember the gentleman's name that was doing the yelling, I would drop his name here in a heartbeat so that you could all try and avoid him if you purchased through this dealership. The service department at my first 5,000 mile service was smooth, and fast. Trevor took good care of me. The facilities seem pretty nice. They have a cafe that I saw employees getting food and coffee from. I'm not sure if this is a perk for customers or not though. Buy here with confidence, but be wary of being promised things over the phone. Get them in writing.

TheDude

8 de ago. de 2016

Derrek Avery took good care of me when purchasing my new Tacoma. He was very kind and not overly pushy. We finally agreed on a price and a deal was made on a truck that did NOT include a tonneau cover for the bed (which was fine with me). I was told my truck would be delivered in about 2 weeks. A day or two later I received a call, I think from a sales manager, can't remember a name, but was told that if I wanted to wait a few more days for a truck, I could have one with 0 miles on it, and it would have a tonneau cover. Due to the fact it had 0 miles and a tonneau cover, I agreed to wait. When my truck was finally delivered, there was no tonneau cover, which wasn't originally negotiated with Derrek, but WAS a feature I was told on the phone the other truck would have and that's why I chose to go with that one. I told Derrek this, and when he asked his manager about it, I was called a liar (not to my face, but I could hear him being yelled at across the room I was sitting in) So I ended up not trying to fight for the tonneau cover. It wasn't Derrek Avery's fault. It wasn't in our original negotiations. BUT...in my opinion, he shouldn't have been yelled at, and I ESPECIALLY don't like being called a liar....EVER ( again, he wasn't calling me a liar to my face, I overheard my salesman being yelled at across the room). If I could remember the gentleman's name that was doing the yelling, I would drop his name here in a heartbeat so that you could all try and avoid him if you purchased through this dealership. The service department at my first 5,000 mile service was smooth, and fast. Trevor took good care of me. The facilities seem pretty nice. They have a cafe that I saw employees getting food and coffee from. I'm not sure if this is a perk for customers or not though. Buy here with confidence, but be wary of being promised things over the phone. Get them in writing.

Tiffany

7 de ago. de 2016

Just took my 2016 Camry in for its 10k service. Brandon and all of the staff at the Mike Johnson Express Center of the hill were incredible! Thanks!

Chesterwest155

4 de ago. de 2016

Great service and on time. Kept me informed of scheduled service and items needed that was not scheduled. The service has always been great and I expected the same during this service.

mamawpc

3 de ago. de 2016

We took out 2015 in for the 25000 mile service. Tabatha was wonderful to work with, from making the appointment to sending us out the door. It means a lot to have a service group you can trust with your car.

Martind

3 de ago. de 2016

Marcus was great to work with on my last purchase and I couldn't have asked for better service. We had been working with him on line and the day we came in to buy the car he had come back in on a day that should have been his day off. That is dedication going beyond required! Thanks Marcus.

Truckowner

3 de ago. de 2016

Very slow service department, 2 1/2 hour wait for oil change. Used them for service total of six times each time is at least 1 1/2 wait. Employees seem more worried about breakfast too help anyone or get cars through.

emal

28 de jul. de 2016

Had my car in for inspection and, AS ALWAYS, Brandon made sure everything went well. I totally trust and depend on him to keep me on the road!

BD

24 de jul. de 2016

Great service experience and Cindy was too notch and very helpful. Not only with the service today, but also gave me heads up with service needed in the future so I could prepare.

sreams1

22 de jul. de 2016

Excellent as always. Got me in for a same day service! Said it would be an hour and a half, and did it in less than an hour.I highly recommend Trevor! Ask for him by name!

MHoke

22 de jul. de 2016

Great service, My car was inspected, oil changed and tires rotated in a timely and courteous manner. Brandon did a great job. Thank you so much!

Link

19 de jul. de 2016

I have 4 vehicles and always take them to Mike Johnson Hickory Toyota to do the service on them. Scott Wheatley is a great service rep. He always makes sure I have excellent service!

mlabkillian

18 de jul. de 2016

My wife and I found ourselves looking for a new vehicle and went straight to Mike Johnson's Hickory Toyota. We have had very positive experiences with this dealership in the past, in fact we had purchased 2 other vehicles from here before. We were greeted by a sales associate named Peter Collins shortly after we arrived as we were looking at vehicles. Peter immediately made us feel comfortable and was very knowledgeable of the vehicles. From the test drive to the final purchase we had a very pleasant experience with this dealership and sales associate. My wife loves her new "BLUE" 2017 Toyota Camry and plans on keeping a relationship with the dealership for service and repairs in the future. We would like to give a SPECIAL thanks to Peter for all his assistance.

avalon

17 de jul. de 2016

Was attended to promptly when arriving on time, asked proper questions to determine reason for service call, was shown where to wait in wonderful customer waiting area which had food, drink, manicure service and tv for entertainment.

mtoyota -gary39

14 de jul. de 2016

Super excellent dealer (Mike Johnson's Hickory Toyota) and great service with Cindy (service rep). All the employees are great and very friendly in all departments!

Ranger54

12 de jul. de 2016

I had an appointment with the Express Service for a 24 month maintenance .on my 2014 Camry. I was promptly met by Mandy Jenkins, and during the work order write-up she pointed out uneven wear on the left front tire, I requested an alignment be included with the maintenance. I was expecting to have to wait at least an hour, or more, but Mandy was able to get the alignment and maintenance work performed in about a half hour. Good job.

Jphennis

12 de jul. de 2016

I have had my car serviced at Mike Johnson Toyota for the past 4 years. The service department is excellent ! My service advisor Brandon Sigmon is professional, courteous and thorough. I appreciate the way he looks out for my safety. I trust him! Thank you. Brandon! Jane Hennis

David

12 de jul. de 2016

Jeff Robinson and others were great. They listened to my needs and found a way to make me happy. I never felt pressured. It was an excellent experience

Happy Customer

6 de jul. de 2016

The customer service was awesome. The salesman, Jeff Robinson, really went out of his way to make sure I found the perfect car for me. Let me tell you, I am not an easy person to please. Jeff had a great deal of patience and didn't pressure me at all. I found the perfect car BUT it had seats I didn't like. When I thought I was going back to the drawing board, Jeff asked my husband and I to give him two minutes. Upon his return he had the perfect solution and now... I am driving the car of my dreams. Perfect in every way. Great service, great customer service, friendly staff, no pressure sales, I would recommend Mike Johnson Toyota to anyone and Kudos to Jeff Robinson for going the extra mile!

Toyota16

6 de jul. de 2016

Cody, Nick, Siggy and Amanda, are a fantastic team up on the hill in the express service center. I could not be more pleased with my service and all the hard work they did to make sure my vehicle was finished on time. I defiantly recommend everyone to go check out the service on the hill!

LBumgarner

2 de jul. de 2016

Shopped all the dealers in the Charlotte Area.Finally made a deal with Mike Johnson over the phone.Great management and great at negotiations with customers.Purchased a Highlander and my Wife loves it.

Patrick Smith

1 de jul. de 2016

Had my 2008 Camry in for an appointment at 9AM with a promise to have me out at 11AM. At 10:49 I was being shown the finished job. Britt Newman was helpful, professional and really showed an interest in me not only as a customer but as a person as well.

Hayley Richards

24 de jun. de 2016

Very helpful service department. They had everything in stock that was needed to get my car in top shape and they work very hard to get your car finished quickly.

mtodhunter

24 de jun. de 2016

Awesome care and support. She communicated with me directly at every step, and cared that things were fixed properly. I will be returning for all my car's service needs.

Marshbuddy

23 de jun. de 2016

We had a wonderful experience when we took our car here for service. Kristen helped us through every issue that can up and went above expectations. We will be going back!

Willy4141

22 de jun. de 2016

Hats off to Hickory ToyotaExcellent Customer Care from Trevor BrownFast efficient in & out service.

Corey1988

22 de jun. de 2016

The service department was wonderful to deal with. He was very nice and polite. Exceptional customer service. We have been taking our vehicle for service at this location since we bought it and wouldn't change it. Thank you Trevor!

corolla 13

20 de jun. de 2016

Always treated respectively.Work is done quickly and efficiently. Car is never dirty after service.Trevor Brown is exceptional and appreciate his attentiveness.Have received great service from Joe, Tabby, Trevor and the service crew.

bphothichack

19 de jun. de 2016

Excellent service and friendly staff. I was in and out in a timely manner. I recommend seeing Cindy Hall when getting your vehicle serviced. She's good about working around your schedule and helping you with your vehicle servicing needs.

Coco

19 de jun. de 2016

Ashley was very informative, quick, and possessed best in class customer service skills! It is always a favorable experience at Hickory Toyota. In addition, I love my new Camry!

awalker

18 de jun. de 2016

Ashley was helpful and friendly. She got us in quickly and kept us updated on the status of the work being performed on the car. She was also nice to my little boy, which is a plus! Great customer service skills!

ballshouse

18 de jun. de 2016

Had a great experience getting my 5,000 mile checkup up yesterday. Ashley was super friendly and made sure my car was taken care of as quickly as possible.

KaraM

17 de jun. de 2016

I've always had good experiences at Mike Johnson but the extra lengths Brandon went to to ensure my car was inspected timely was very much appreciated.

nancy

16 de jun. de 2016

I took my Toyota Camry in for a recall issue. The recall concerned a problem with the engine using excessive oil. The maintenance team changed the oil, did a consumption test, induction cleaning service, and replaces the cabin air filter. Time spent at the dealership was about three hours. Even though that was a long time to wait, Amanda Jenkins kept us aware of what was happening. Thanks to the popcorn, the magazines, and Amanda, the wait time was tolerable. A follow-up visit is planned to determine what will need to be done. Everyone was very helpful and professional.

Satisfied customer at this visit!

14 de jun. de 2016

Left vehicle at 8:30 a.m.; picked up at 12:00 noon and it was ready. Yea! If I proceed further, you might be taking too much of my time for a review.

DAN55HICKORY

14 de jun. de 2016

While on vacation our air conditioner stopped working on our 2005 Sienna XLE. Tried to get the van checked at a Toyota Dealer in the Dayton, OH and was told they were booked for several days. Our plans did not fit their availability. Took the Van to an AAMCO service center. They were able to check the van air conditioner but could not translate the codes to make repairs. Continues on our trip. While in the Muncy area, tried to get the van checked at a Toyota Dealer and was told they would not be able to look at it for a couple of days. Arrived home from our vacation on Sunday June 12. On Monday June 13 I called Mike Johnson Toyota and spoke with Scott. He said I should being the van in asap. Within a short time Scott and the Technicians had diagnosed the problem and pointed out a severe power steering unit problem. Scott provided me with a plan for repairs and a cost estimate. Scott also arranged for a car for me to use while the van was in the shop. Scott indicated the repairs would be completed this afternoon. Received a call from Scott at about 4 PM and he indicated the repairs would be completed and I could pick up the van at 5 PM. When I picked up the Van, Scott indicated that if I was on vacation in the future and had van problems and could not obtain Toyota Service where we were, I should call him and he would try his best to help with my service needs. Scott and his Staff were professional, caring and very helpful during my vehicle ervice.

RAVMAN

12 de jun. de 2016

I CAME IN FOR AN OIL CHANGE AND TIRE ROTATION. THE SERVICE GUY TOLD ME I NEEDED FRONT BRAKES AND ROTORS TURNED. I TOLD HIM I THOUGHT I HAD A COUPON. HE GAVE ME 10% OFF. HE WOULD NOT TAKE MY COUPON FOR $89. HE SAID IT WAS JUST FOR THE BRAKES. I DON'T KNOW WHAT THAT MEANS. IT COST ME $178 FOR A FRONT BRAKE JOB. VERY DISAPPOINTED.

Hudson

12 de jun. de 2016

I always am able to get appointments on Saturdays. I know this wouldn't be possible anyplace else, so I will continue to take advantage of their convenient and flexible scheduling.

Girly

11 de jun. de 2016

I was very pleased with the service the dealership of Mike Johnson Toyota of hickory preformed on my car on June 9. They all are friendly in the service department when you drive up. It's nice to see familiar faces as well. Very fast!

Ann

11 de jun. de 2016

I have been happy with all my experiences with this dealership. Ashley was great. She was very professional and courteous. Very happy I purchased here.

bobbluemoon

8 de jun. de 2016

I was very pleased with the prompt, professional and friendly service when I took my truck in for it's scheduled 15000 mile oil change. Thank you!

purrceycat1

6 de jun. de 2016

I took my car in on 6/4 to have my 40,000 mile service. We were helped by Scott Wheatley. They were prompt, courteous, and explained everything they did when they were through. We always have our car serviced at Mike Johnson's and have had very good service. I will continue to take my car there.

Cindy

3 de jun. de 2016

Ashley helped me from making the appointment by phone, checking me in when I arrived to checking me out when service completed. Was great to deal with one person. She answered all my questions. Took less than hour. Waiting area was clean .. Busy and full but still comfortable. I will come back when vehicle needs servicing .

Dogmama

31 de may. de 2016

Please note this is my first complaint about your service. I had a 1:30 appt. to get new tires all around. Only one other car was in the service area besides mine. I complained to a woman after 2 hours. Tabitha came in at some point to let me know my car would soon be ready. At 4:30 Tabitha came to tell me my car was ready. I cannot complain about Tabitha in any way at all. I let her know I was upset but she was very respectful, sweet, and helpful! I don't understand what happened but I do know that it doesn't take 3 hours to get old tires off, new ones on, balancing them, etc.! I will probably never know the truth as to why this happened but I am still upset about being treated this way and will dread going back for service there.

Scion Owner

25 de may. de 2016

My 2016 Scion IA is the second car I purchased from Mike Johnsons. I went to refinance my car after they had called several times asking me to. Of course after sitting there for hours they "Can't refinance it and can get me in a new car cheaper". They show me this car and told me all the benefits of the new car. The interest rate was perfect and was a better deal money wise verses my Corolla. However they tell you how with a brand new car service is taken care of for x amount of time. There is a sticker in my windshield that states that my first service will be at 5,000 miles. I actually went over that and made an appointment to get my first service. Informed the man over the phone what car I had and the mileage and he made the appointment. I show up after driving 45 minutes to the dealership for the woman to tell me "Oh I don't know why that sticker is on there. It doesn't need serviced until 7,500 miles." Excuse me? I just wasted all that time and gas and had someone watch my child for her to tell me there is nothing they will do. No tire rotation. No nothing. She didnt advise me to get my tires rotated on my own time and money or anything. So much for everything taken care of with a brand new car. If my tires are worn unevenly i will fully expect for Mike Johnsons to buy me new tires. No one knows what they are talking about. No one wants to deal with an issue and acts like you're bothering them. I will not tell anyone to go here. It will be just the opposite.

Traderrick

24 de may. de 2016

Everything was smooth and efficient with this trip, I made an appointment and I was in and out in less than an hour. This was a huge improvement over some of the past visits.

Fuzz

21 de may. de 2016

I am very satisfied with my service, fast thorough complete. Jorge was knowledgable, response, quick, and did an Awesome job. Thanks for another Great job. GLMontgomery

EGarmon

20 de may. de 2016

As always, Scott Wheatley was extremely helpful and my car servicing was completed in a timely manner. Waiting area is very comfortable so I often can complete work obligations while waiting.

Keith

17 de may. de 2016

I have been to this dealership many times and have never had a bad experience. On this last visit I saw Tabitha, assistant service manager. She was very friendly and helpful. Got my car in and out quickly. Couldn't ask for better service. I would highly recommend. My wife and I have 2 Toyotas, My son and daughter in law have 2 Toyotas and my daughter and son in law have 2 Toyotas. I think this speaks for itself!!!!!!!!!!!

Jim102

16 de may. de 2016

Was able to schedule an appointment at my convince for the following day. Service rep Trevor Brown was friendly and courteous. I was in and out in less than 1 hour, much quicker than expected.

cat lady

15 de may. de 2016

gave me specific information on car and service. finished on time as promised. explained all work that was done. removed charges for tire rotation since tires purchased there

Calton0627

13 de may. de 2016

Always a pleasure to come here, we normally don't make appointments and we are always taken in. Scheduling board is very helpful. Waiting area is very nice along with refreshments, TV, restrooms, etc.James Duckworth

Olinger

12 de may. de 2016

Had a 110,000 mile service scheduled on my 2003 Echo. I look to Brandon Sigmon as my personal mechanic and he always delivers. Arrived for the 10AM appointment, handed over the key to Brandon along with a concern about a past situation. I sat in the clean waiting area catching up on personal reading, eating popcorn and drinking coffee. In about an hour, everything had been tended to (the additional situation I had mentioned had been investigated further) and I was on my way. Also received a nice reduction on the bill with the Service Bucks Coupon.. MKO

Joyce "GreatGrandma"

12 de may. de 2016

My service was excellent. Brandon was the Tech and very nice to me. Nothing was amiss ; I appreciate the service and Brandon service to me. Joyce F. Trammell Im sorry my pc will not download the necessary application to fill out; If I need to come by and fill out a hard copy, I will be glad to do that. Thank you

paula townsend

10 de may. de 2016

Mike Johnson's Toyota of Hickory provides excellent service. They have helped me resolve issues more than once. The courtesy and knowledge of the employees is massive and speaks for itself. I bought tires from them and have had some issues, the were more than willing to help fix this issue at no cost to me, they are Cooper tires and the issue was with the tires not Toyota but hey made things right...standing by their customers. They have earned my ongoing business and good "word of mouth" advertisement.

Mona

20 de abr. de 2016

Took my 2009 Corolla in for routine service, oil change, tire rotation and yearly inspection. Was met with a smile and greeting from Brandon Sigmon,. Work was done promptly and when finished my car was taken through the dealership's car wash before being handed back over to me. Great service, great employees and a fantastic facility. Love the complimentary snacks and comfy seating in the waiting area.

raysmith45

20 de abr. de 2016

My son hit a sign as he fell a sleep driving .Mike Johnson s collision service said they would look it over give a quote. When I call the insurance company they said would send a guy out to look at it well I drove the 2016 Scion I a there but now I can not drive it .as they took it all apart to the fender radiator grill it looks so bad and they told my son they were driving it around the parking lot with out the radiator in it who does this to people's car these r people I trusted to do right as I bought the car new there told my insurents 11,900 to a car I drove for a week before taking it in there was air bags deployed front bumper that need replacing but not 12000 worth of work unless it was someone drove it with out a radiator in it just sickening lost a nice car that's what is a great job is done thank u Toyota !

cindy3boys

19 de abr. de 2016

Always top notch service received! Couldn't ask for a better experience! Thanks for taking care of all my vehicle needs! Great pleasure doing business with you guys!

sundrop

17 de abr. de 2016

Coming in for the second time over the years for maintenance/ this time insp. & ending up going home in a new car both times, should say a lot about the good deals they make on a great car. Moved us thru the unexpected process efficiently, they are up to date with the newest technology to move you thru the finance procedure & also keep you updated on the maintenance process as it moves along in a comfortable atmosphere,

Sbrown51276

15 de abr. de 2016

Nick was as good as it gets . service was perfect. Brought my Tundra in for oil change and got the best service ever at a dealer

Omer51

1 de abr. de 2016

Made an appointment with Wallace. He had our vehicle ready in the front of the dealership when we arrived. We took our test drive and loved the RAV4 but undecided about the color. Wallace wanted to be sure that we were happy with the color, he brought another RAV in another color to compare side by side. We were then sure we wanted the first one. There was no pressure negotiating our price. The whole experience was excellent and the amenities you get from buying from Mike Johnson is icing on the cake. Go see Wallace if you are interested in top notch customer service.

Tracy

30 de mar. de 2016

Experience for service was very good, everyone friendly and helpful. Setting up an appointment was easy, told me exactly where to come at the dealership and who to look for when I arrived.Wait wasn't long, walked me out to my car and thanked me for coming.

Mike

27 de mar. de 2016

Did not turn off maintenance light, next service sticker on windshield was current mileage. Did they really do the service?? I wonder. I will use another dealership even though I bought new here.

donald9568

26 de mar. de 2016

I brought my Rav 4 in for scheduled maintenance and they seemed to be very backed up with other customers. I thought I would have to wait a long time but Jorge my service Rep saw i had an appointment he made sure my car was put in right away. I have never had service this fast and this friendly before!. Thanks Jorge.

Steve

23 de mar. de 2016

I dropped my Prius to get a new primary battery on Sunday. Monday the service team called to confirm that I needed a new battery. I told them to put it in. The car was ready by 4 pm for pickup. I was completely satisfied with the service.

Overseer Katherine

16 de mar. de 2016

I am very satisfied with what the employer that helped my son get him a car. Its a very dependable car, great on gas, low mileage, and very beautiful. I thank him for the work he has done. I would recommend this dealership to anyone

Andrew28601

11 de mar. de 2016

I arrived for scheduled maintenance and was greeted with the utmost courtesy. The inspection took only minutes and the findings were explained thoroughly. I was then advised how and when I should schedule my next inspection to take advantage of the remaining free service offer.

Kkwhisenant

8 de mar. de 2016

Spoke with Brandon, he advised me what needs to be done on my car. Got in and out quickly! Very friendly service! Will continue to go Mike Johnson Toyota and asking for Brandon :)

bphothichack

5 de mar. de 2016

Awesome service from a great staff who are friendly and quick. My service advisor Cindy Hall is the best there and quick to schedule me an appointment and getting me in and out of service when I'm in a time crunch. I recommend seeing Cindy for all your Toyota vehicle services.

Tempest23

4 de mar. de 2016

I would recommend this dealership to anyone looking for a car. The employer really helped me find the right car, and that is suitable for me. He took the time to work with me and I appreciate that. The car is dependable, GREAT on gas, low milage and more!

lakota.phillips

29 de feb. de 2016

Wonderful experience, excellent customer service, speedy turn around time. I went in on a Saturday around noon and they were completely packed but surprisingly they had my car finished within 45 minutes. Trevor Brown helped me with my service appointment, he is an outstanding professional I highly recommend asking for him for all of your car care needs.

BB

28 de feb. de 2016

Just purchased my second car from Mike Johnson's Hickory Toyota. The salesman, David West, could not have been any nicer or any more helpful. Have been doing business with these people for several years and plan to continue. I would recommend these people to anyone looking for a friendly dealership that cares about making the customer happy.Betty B

lmendat

13 de feb. de 2016

Went there for scheduled maintenence UNANNOUNCED! Expected to be turned away. They took care of my needs immediately and with a smile. Now that's customer service. Just great. Highly recommendef.

pennellml

10 de feb. de 2016

Trevor Brown was the manager who took good care of my service visit. He was a very helpful, courteous, and a pleasure to work with.

ginny

6 de feb. de 2016

It was my pleasure meeting Brandon "Siggy" Sigmon. I was pleased with the work done and had confidence in his judgement. I will call on him when more work is needed (hopefully not too soon). C Winn

Juan Miguel Chavez

5 de feb. de 2016

I'm recommend this professional guy on Service Trevor Brown Assistant Service ManagerTheyes been doing the Service on my truck for almost three years and always have great service.

Unhappy

29 de ene. de 2016

Purchased new 2009 Camry from this dealership in 2008. In April 2015 received notification ZE7 (Warranty enhancement regarding excessive oil consumption). Took vehicle into dealership and oil consumption test was started. As of May 2015 it was determined the car was in Stage 2 and repairs would be made when parts came in. We were told to check back occasionally to see if the parts are in for the repair. We continue to monitor the oil level and to add oil when needed and make the necessary & periodic oil changes. Made several calls to the service dept. and left a message and a call back number to have someone call us back regarding the update on the repair. NO ONE ever returned these calls. Then on 11/19/2015 I was able to speak to Tabitha in Service Dept.....she said they are repairing #138 right now and that we were #141 on the list for these repairs and it shouldn't be too long now! Fast Forward to 01/09/2016, called again & gave my phone number to have someone return my call......NO ONE called back. Then called on 01/26/2016 and were told someone would call back after speaking "to my manager".....NO ONE called back. 01/29/2016 called again and spoke to serviceman who told me they are still making these repairs but parts are slow to come in. When a customer calls about an ongoing service problem and leaves a call back phone number and just asks for an update on repairs, that is the very least that should be done. Very frustrating!

cindy3boys

27 de ene. de 2016

Thanks again for the wonderful service! I'm always so pleased with my service that I receive from Mike Johnson Toyota. Frank always does a perfect job servicing my vehicle and I always enjoy Cindy's service. She's always very friendly and quick to get me in for an appointment.

Jenny

23 de ene. de 2016

Jorge was excellent in his dealings with me. Being it was the second visit for the same problem, he expedited the entire process. He is very professional and very likable person.

mgarvett

21 de ene. de 2016

I would like to thank Steve Hunt and all of the Mike Johnson's team for making my Tacoma purchase so easy. After test driving the Tacoma Steve had my trade in appraised quickly and we were able to make a deal in under an hour. The fiance department took care of all the paper work promptly and was able to get me great financing. The truck was detailed, accessories added and I was ready to go.

Ermccall

19 de ene. de 2016

Because of time, I was in dire need of maintenance update. While traveling down the road I phone the maintenance department and Trevor Brown took my call. I arrived at the dealership and Trevor was the one to greet me. He was very courteous and proficient. He took my order, gave me a time when my truck would be finished, and when I returned after taking care of some errands, my truck was ready and we settled the business matters. I left feeling blessed for having someone take care of my need and I appreciate Trevor Brown and the service department at Mike Johnson Toyoto.

unhapppy shopper

16 de ene. de 2016

I went to ask a few questions about a truck and was talked into buying a car on their conquest program because it sounded like a better option. I sat at the dealership for 6 hours and finally I was approved and went to sign papers with Brian, all questions were asked and we were told all was fine with the approval all we were waiting on was to see if we would have gap insurance or no gap insurance. We had a trade in as well. well I got a call 6 days later to be told the loan didn't go thru and to bring the car back. So I had a different cosigner with a almost 700 credit score to be told they couldn't approve the loan with my trade n but they could give me another car, I told them I didn't need 3 cars and I was informed buy the finance dept. to just let my trade in be reposed I told them that was not an option because I am not ruining my credit to get a new car and that's when they said thank you have a great day. I will never return to Mike Johnsons Toyota in hickory ever again.

Hokie

13 de ene. de 2016

The entire service department was fantastic!! The service work was performed on our vehicle at the appointed time. Work was professionally done in a timely manner. We will be returning.

TaliaRA

9 de ene. de 2016

I noticed that the car I purchased in late December 2015 had possible mechanical issues. Took the car back to Mike Johnson's for evaluation in the Service Dept. and waited for 2+ hours. Was then given a $900+ estimate for repairs. When I complained to the service technician I was told that the car passed a safety inspection. It was not disclosed to me that the car would need extensive repairs prior to purchase. I have left several messages for the sales manager, and he will not return my calls. I will not recommend this dealership to anyone.

cindy3boys

5 de ene. de 2016

Overall service experience was excellent! Very professional from check in to check out!! I've truly enjoyed all of my service experiences with Mike Johnson Toyota !!

Mtnbound

31 de dic. de 2015

Steve Hunt was great to deal with. It is obvious customer service is front and center. He was great at explaining and making the sales process pleasant. Everyone there was friendly and helpful.

cindy3boys

25 de dic. de 2015

Love having my service at your dealership! Always a friendly and great overall experience!! Love my Toyota and couldn't imagine owning another type of vehicle.

Hondagirl87

22 de dic. de 2015

Jose and Phillip helped me check in and out and did a great job. Whoever did the service on the car tho didn't do such a great job. They rated my battery as good, so I don't think they even checked it. I had my battery die twice on me before this service and forgot to mention it before the service was done. I mentioned it to Jose as he was checking me out and he went and checked the battery himself and it needed to be replaced.

Green Bay Packer Fan

16 de dic. de 2015

From the moment we pulled our vehicle into the service bay until the second we left the dealership we were treated as valued customers. Every employee was friendly and made our experience exceptional. Will continue to have vehicles serviced at Mike Johnson's.

Camry XLE

14 de dic. de 2015

Scott Wheatley is great. He will have your car in and out and ready to go before you know it. You are out of there in less the 45 minutes for a normal service, unlike down at the dealership where it could be 2 plus hours. Scott at the Express on the the hill is the way to go!

squirl6896

13 de dic. de 2015

Mike Johnsons Toyota has been my dealership for over 10 years. Their dedication to customer service is top notch. They always go out of the way to make sure I am satisfied with either a purchase or with service. I highly recommend.

ericz

6 de dic. de 2015

Was about to get both Sienna's inspected with little notice. They are great to work with and we get most of our service thru them. Also great service and helpful, including rental when vehicle is there for a day also drop off and pick while vehicle is being serviced.

Michael828

28 de nov. de 2015

I made my appointment online. Greeted professionally when I arrived at the dealership. Service was conducted and my vehicle was ready to pickup at the promised time.

Chris1965

26 de nov. de 2015

Excellent service and communication. My 2002 Tacoma had catalytic converter failure. The engine warning light came on and was diagnosed with code 0420. The parts were custom ordered for first thing the next morning. Tim with the shuttle service dropped me off back home and picked me up at 10:30 the next morning when the repair was completed. Truck runs good with no warning light.

Roberta

22 de nov. de 2015

Always! Always! Always!Always friendly and smiling! Always courteous and professional! Always exceptional service!What more can you ask for? Signed, a very happy customer

mark

14 de nov. de 2015

great pricing on the Sienna we bought and both Hunter and Andy were great to work with. Easy and simple process, they even delivered my car to me in Charlotte

13jamie13

5 de nov. de 2015

Amazing, professional staff throughout the dealership. Wonderful experience. I will definitely recommend Mike Johnson's Toyota to all of my friends and acquaintances. Could not ask for a better car buying experience.

David54

31 de oct. de 2015

Courteous and friendly. Provided transportation to and from movie theater. Let us know when more than scheduled maintenance was needed. Provided rental car overnight .Treated like family.

ericz

23 de oct. de 2015

They always give good service and try to help you out in any way they can. Pricing is good for a dealership and they are very friendly.

RickM

21 de oct. de 2015

Mike Johnson Toyota is am excellent dealership. They are always friendly, professional, and seem to appreciate my business. My latest service was taken care of by Stacy. Excellent 10k service and out on less than 30 minutes. Even made a minor body molding adjustment for no charge. Just a great group of people

jjohn7565

20 de oct. de 2015

Scott and the entire service staff are true professionals. This was a recall appointment and I was treated as if I were there to purchase a new vehicle. Great customer service!

cindy3boys

16 de oct. de 2015

Thanks for always making me feel so welcome when I visit your dealership! Everyone is always friendly and very attentive to my needs. From the time that I purchased my vehicle to each of my service visits I have always felt welcome and have always been taken great care of.

LOVEJOYCAM

15 de sep. de 2015

I WAS GOING TO PURCHASE A TOYOTA FROM TOYOTA OF HICKORY. SPENT 6 HOURS AND THEY GAVE ME MY CAR!! YAY.. BUT 17 DAYS LATER THEY TOLD ME TO BRING IT BACK CAUSE OF MY CREDIT. FINE. THEN THEY GAVE ME MY REFUND CHECK BACK AND IT BOUNCED!!!! YES BOUNCED!!!! DO NOT DEAL WITH THESE PEOPLE. I FEEL BAD THAT I EVEN HAVE TO WRITE THIS REVIEW BECAUSE FAMILY WORKS FOR TOYOTA.NOT THE ONE IN HICKORY! I WILL NEVER DEAL WITH THEM AGAIN NOR SEND ANYONE THERE!!!! BE CAREFUL..

m&c

1 de sep. de 2015

First servicing for my new Rav 4. Arrived a little early and they took me right in. Asked if there were any problems with the car so far (there were not). Nice waiting room. Was offered water/coffee. Like the screen that shows the list of vehicles being serviced. Was told on the phone when I made the appointment that it would take 45 mins to an hour. It took 45 minutes. All in all a pleasant experience.

tcarriker

19 de ago. de 2015

I called in the morning to schedule my 10,000 mile oil change for that same afternoon. No problem. I had to call back later to inquire about changing the time to later in the day. Again, no problem. The staff are very accommodating.

Gary

19 de ago. de 2015

I was going to buy a different brand but thought we would look at the Toyota. From the time that we met Scott Deatcher, until we drove away with a new Toyota, was a very pleasant experience. I found Scott very knowledgeable of the Toyota product along with the competitors. He explained the features of the RAV4 in detail along with the competitors. The facilities and the sales process were also very comfortable. They do go out of their way to make sure that you are satisfied with everything. I would highly recommend SCOTT and Mike Johnson's Toyota to anyone.

toyota2010

18 de ago. de 2015

My experience during this visit was displeasing due to a 2 hr. wait for an oil change. My vehiclewas accidently forgotten in the lot.

MaryPrius

15 de ago. de 2015

Every time I take my Prius to MJ's Hickory Toyota I experience courteous and excellent service. Making appointments is easy and schedulers are accommodating to my schedule. The service my car received was excellent (as always) and the waiting area is pleasant with several amenities.

fran867

1 de ago. de 2015

The entire crew at Mike Johnson's Toyota dealt were fast, friendly and went out of their way to accommodate me. They worked quickly to get me the exact vehicle I wanted at a VERY fair price. The finance guy Joshua Trimble was exceptional, he took the time to explain the whole process to me. I always felt comfortable and never rushed even though they are a busy dealership.

Asee

31 de jul. de 2015

Chad was great salesman. I would definitely come back and recommend this dealership. Went to 2 other Toyota dealership... Mike Johnson's Toyota was the best??

angels1022

31 de jul. de 2015

Stopped in without an appointment and was a little overdue on my service. I was worked in fast, all sensors were reset without me having to remind anyone (service due). My car was clean and all the plastic and paper mats were removed so it was brought back to me in the same condition I took it in if not cleaner. Then I was back on my way sooner than I thought I would be. The staff was friendly, efficient and on top of everything. They made sure there were no recalls, no other things to address and were wonderful to work with. Great experience

Dougm704

27 de jul. de 2015

Great service, excellent workmanship. Car was clean and ready to go when I got there. Stacey done excellent job handling the service. Really pleased with Gus, our salesman.

BaconRacing43

26 de jul. de 2015

The service dept. is second to none when it comes to taking care of your vehicle. Stacy Thompson and Scott always do an excellent job when it comes to putting the customer first and servicing your Toyota. I have purchased several new Toyotas from this dealership over the years and the service dept. is the main reason I keep coming back to Mike Johnson's Toyota to buy another one.

JKS0831

24 de jul. de 2015

Went in for my first scheduled maintenance on my 2015 Corolla. Siggy had us in and out in just a matter of minutes! Excellent customer service!

Camry XLE

22 de jul. de 2015

Scott is a great help and always has my 2013 Camry in and out. With him you get great assistant and very fast service. definitely recommend him for your service tech.

Kevin

14 de jul. de 2015

Mr Johnson I'm a firm believer in "your only as good as the people you have around you". With that said, I purchased a used Toyota Tundra from there. I wanted a one owner no accident truck and it took me 4 months to find the right one in a 200 mile radius of Hickory. (I'm picky about my vehicles) Being a mechanic myself, I had about 4 issues with the truck within the 3 month, 3,000 mile warranty. Chris Brown and techs in service dept stepped up and took care of the problems and wasn't satisfied until I was satisfied with truck. That Mr Johnson means a lot. So being my first Toyota vehicle, I would have no problem buying from you again. I had a nice buying and service experience from your people. Thanks again.

SCMOXY

5 de jul. de 2015

Everyone at Mike Johnsons in Hickory NC are polite and friendly. I have had experiences where I've walked into other dealerships and no one even speaks. It's kind of like visiting a church where when you leave and not want to re-visit because you felt invisible? Word gets out. You hear about all the bad and negative things because it's our nature to tell it. We sit and listen. Not too many speak about wonderful experiences....it's just not that interesting. I am not too hard to please and I know exactly what I want, but I have been known to be picky and aim for perfection.I would like to tell my story about a positive experience I had there. I hope it helps in some way to make your car shopping experience less stressful. Our time is valuable and we like to move on to the next project in life.I had the pleasure of meeting and working with Dustin Harper. He's on the ball! I love it when someone is on my side. It wasn't just a sell for him, it was a friendship, service you could trust all the way to the end.I don't know why I shop around because I always end up at Mike Johnsons in Hickory. I have done business with Andy Lawhon in the past and have purchased over 4+ with him because he as well treats me the way a customer should be treated. Dustin Harper has the people skills that just come natural to him because he loves what he does, where he works and it shows. From the beginning to the end must be something special...I keep going back because I trust my friends at Mike Johnsons and I trust Toyota. AKA Skweels

Colombiano918

1 de jul. de 2015

Eddie pressley did a good job answering all of our questions regarding the car we purchased.....we had a good experience and we are happy with our purchase thank you!

Shannonhennessee

28 de jun. de 2015

As always, I received excellent service from the service department. A thorough evaluation, an explanation of the evaluation and quality mechanics to address my vehicles needs. Special thanks to "Siggy" for working for me to demand a manufacturer stand by their product! I will continue to use Mike Johnson Toyota for all of my families automotive needs.

AUWDE

26 de jun. de 2015

They made the process fast and easy. Everything was on time. Very nice facility and friendly staff. Buy your car here, and get it serviced here.

Upset Family

25 de jun. de 2015

My husband has worked for Mike Johnson's for 5 years. We've bought several cars from them, and also sent family members there. We will not buy anything else there. The managers care more about the money and car deals than their employees or customers. Please, take my advice. If you think they care about what you really want in a car, you are wrong. If you think they're trying to help your family get in the best car possible, you are wrong. They're only wanting your money, and could care less what you drive off in.

Best in the business from the Pope's!

24 de jun. de 2015

Best auto trade ever! Sales person, Steve went above and beyond! Could not be more happy! Finance Dept. was very prganiEd with paperwork and paper flow! Thank you Mike Johnson Toyota!

Camery1

23 de jun. de 2015

Consistently great experience with this dealership. Scott Wheatley processed me through maintenance & service. Very impressive, courteous. And answered all my questions. Anticipated one question which I forgot to ask and acted on it during service. Wait time was excellent. Really good experience.Thanks!

cindy3boys

20 de jun. de 2015

It's always such a pleasure doing business with MJT! All of my experiences have been very good at this dealership!!! Keep up the great work!!!!

Steve Mullis

13 de jun. de 2015

Excellent service and at a resonable price. I will always take my car to this dealership, even if I do own a Lexus car. Scott also did and excellent job of explaining what was done and what to expect. I could't ask for any better!

kayp44

11 de jun. de 2015

my husband and I went here to trade our camary in for a truck. we were told if we purchased this car and made payments for 12 months we would be able to come back and get a truck. well that was a lie. they tried to stick us with another car but i refused. we ended up with the rav 4. it wasnt what we wanted but it got us out of a car we hated. in the future if we decide to get another automobile it wont be from there.

chasekolby

9 de jun. de 2015

Was going to a Ford dealer but ended up at Toyota. Scott Deatcher was so knowledgeable on the product and took the time to explain all details. We bought 2015 Camery had a small scratch in the paint and a bubble in the tint. Scott took care of everything and had it fixed. No pressure and was givin a free detail and tank of gas. Scott is the man to go to for a new car he treats you like you like to be treated. We are very happy with the service and will return again. Billy and Barbara Bartle

Steven

5 de jun. de 2015

I was treated the way a customer should be treated. I was given time to decide. They were very friendly and caring. Not a pressure cooker.

Caseylewis

1 de jun. de 2015

I would recommend this delarship over any where else! They made this car buying process so simple and easy. Very easy to work with and very friendly. Will be dealing with them more! Thank you Toyota!

phyllismichelle

1 de jun. de 2015

They always take care of me at Mike Johnson's Hickory Toyota!! Andy Lawhon made sure I was taken care of ! This makes my 5th car purchased at this dealership over the last 10 years.

Barb123

29 de may. de 2015

Everyone at Mike Johnson Toyota made me feel comfortable and importantant. There wasn't any pressure and they worked to get me in the car I wanted at the price I could afford. Joshua Trimble in the finance office took his time showing and explaining all my options so that I could make the best decision for me and my NEW car :) He was very helpful and knowledgable about the products offered. This was truly the BEST car buying experience I've ever had!

jodydula

28 de may. de 2015

Ricky williams was a great salesman well educated on all trucks and features.He was very easy going not a pushy salesman. Overall great experience after several test drives and alot of questions to Ricky I was pulling out of the lot in my new 4 runner in just a couple hours thank you Ricky Williams

Danelle

18 de may. de 2015

Great experience at this dealership. I had a positive, pleasant customer service representative. I will bring my car back for service in the future. Great environment.

bekahrose

13 de may. de 2015

I brought my 2013 Toyota Corolla in to be serviced. I was quickly met with a professional who explained everything that would be done. The service was outstanding. My car needed some extra things done for its 30,000 mile service; this was thoroughly explained and I was even shown visuals as to why it needed be done.

mr526

9 de may. de 2015

Our trip to Mike Johnson Toyota was excellent. Our sales person was helpful and easy to work with. We got the car we wanted in record time, and every detail was attended to. We would highly recommend this dealership.

Quatro club family

6 de may. de 2015

I found them to be quite reasonable and competitive with other brands, despite what I believe is a superior car. No extra fees or surprises at the end - everything went very smoothly and we are happy in our new vehicle. Thanks.

april

3 de may. de 2015

made new car shopping experience pleasant. other dealerships hee hawed and would not give me a price. this dealership agreed on a price and kept their word. Very pleasant salespeople, front desk, management, etc. this dealership gets lots of business for their good name.

harmonyrobin29

3 de may. de 2015

I had a wonderful experience purchasing my very first, brand new car. They went above and beyond to make sure i got into the car I love and were friendly, funny and just all around amazing. I will never go anywhere else to buy a car. They certainly made a lasting impression on us and I am so grateful for everything they did! Sincerly, Harmony!

jeremy73

26 de abr. de 2015

Tabitha Laney was the service technician that directed the full service and inspection for my 2006 Toyota. Her efficiency, professional knowledge and sensitivity gave me trust and gratitude for a job well done.

Pat

16 de abr. de 2015

5 Stars to Robert Helms for the courteous manner in which he handled the servicing of my 2004 Highlander. It was discovered that it needed some repair work done and he explained everything in detail and the estimated cost so that I would not be shocked when I came to pick it up!! I appreciate the honesty and the great service I have always received from Mike Johnson's Hickory Toyota over the years.

carolyn

12 de abr. de 2015

My 2013 prius was making a strange noise when accelerating. It was hard to describe the sound but Anton told me they would try to fix the problem. After a short wait, I was taken to see the problem...a stick was wedged underneath the car. It was removed, and the technician drove the car again to make sure he had corrected the problem. The car is great once again! Thank you, Anton and technician, for your courtesy, friendliness and competence.

Shelby

31 de mar. de 2015

I had the best service from josh in service. He was fast and knew what was going on. The tech was knowledgable and honest about what it was going to take.

Aparris

31 de mar. de 2015

Great service appointment, didn't have to wait long and everyone was friendly and willing to help. Very nice waiting area, with friendly and curtious associates

Cris

21 de mar. de 2015

Bought a used minivan with less than 70k miles. Everyone was really friendly and nice until I payed. Went to pick it up two days and they didn't perform all the repairs I was promised. Was told that I got the car at a good price and they will not invest more money in it. They didn't provide any paperwork regarding the 3 months 3000 miles powertrain warranty but was told if anything happens to the engine or transmition they will take care of it. Two weeks later started having idle surge problems. Went back and they charged me a diag. fee and wanted to replace the IACV for another $300+. Was told the sensors or valves are not covered under warranty. Went to an independent mechanic and found air inside the cooling system. After bleeding the air out the problem went away. Went back and talk to the manager to obtain more information on warranty. Was told they do not offer anything written on paper. A few days later the car started having the same symptoms. My mechanic found an internal engine gas leak inside the cooling system. Took the car back to the dealer and explained what the problem is. I asked to have the car inspected for a damaged head gasket or crackhead head. Two days later I was charged $300+ and all they did was bleeding the air from the coolant. Again I was told that the head or the head gasket are not covered by powertrain warranty and that they cannot diagnose any further. I called and spoke to a sales rep pretending I wanted to buy a used car. When I asked about warranty details he told me that the head gasket and the gasket would be covered under the 3000 miles powertrain warranty. He even went on to say "we're one of the few dealers that offer good warranty on used cars". After telling him that I have the car in the service department and they don't want to cover the repair, he replied that he is new with the company and he doesn't know all the details about warranty. The website states clearly that the powertrain warranty covers all major engine components and all internally lubricated parts. I will try one more time to talk to the general manager before starting legal actions. Before you buy a car at Mike Johnson, make sure you have all the details about warranty on paper.

EGarmon

18 de mar. de 2015

Thanks to Scott and his team - my car servicing was quick and efficient. They went above my expectations to help understand my new car. Will be back every time!

Dana

10 de mar. de 2015

Peter Collins, sales, was great! No pressure sales, quick and friendly. I actually enjoyed the experience! I highly recommend Peter and Mike Johnson Hickory Toyota!

flytrap

7 de mar. de 2015

I received very good care. Everybody was very knowledgeable and very quick to meet my needs. I was kept informed several times during my visit of the progress of my car and how much longer I would need to wait.

Bill

6 de mar. de 2015

went to get my daughter a car, she is trying to recover from a messy divorce where she got the nasty end of the stick, Derrick and His Mom were the best !! they took her to the car that she bought, she explained what she wanted, they delivered ,first car she looked at,, everything was perfect, I don't believe their is a better deal to be found anywhere buy such Caring people..!! thank you !!

MSZSamie

27 de feb. de 2015

Eric Cline and Gus were great! They helped me picked out my first car purchase! Really in love with my new Toyota Corolla S 2015. The customer service was exceptional and they explained everything really easy for someone who was extremely nervous. :) Would totally come back here for any car purchase in the future. :D

flytrap

26 de feb. de 2015

Keegan was more than helpful in providing answers to all my questions, explaining in great detail the different in my current 2011 Corolla to the 2014 Corolla and it's improve safety features. Both Keegan and JR got me to the price I needed to make the deal. Kelly provided financing options that were explained in terms that were practical and beneficial. Excellent dealership experience!

Mike

24 de feb. de 2015

My wife and I decided to stop by Mike Johnsons toyota just to take a quick look at the new Toyota Camry. A few hours later we were driving our new Toyota Camry home. Not sure what happened but nevertheless very happy. Hunter worked with us until we were satisfied with the deal. This is the fourth time we dealed with Mike Johnson 's Toyota and probably won't be the last.

Chong and Mo

20 de feb. de 2015

If you're one of the millions that have bad credit like me, go see Scott Deatcher at Mike Johnson's Toyota in Hickory, NC. His effort and willingness to help will exceed your expectation at the same time you can feel comfortable through out the whole process. Thanks Scott for helping me and my wife get the vehicle we like at a fair price and good finance rate. Chong and Mo. See you again in could years.

joebatten

28 de ene. de 2015

Eric was more than helpful in providing answers to all my questions, explaining in great detail the 2015 Camry features. Kelly provided financing options that were explained in terms that were practical and beneficial. Excellent dealership experience!

cessna7b3

24 de ene. de 2015

Tabitha is great service writer to work with...she is very friendly, knowledgeable and attentive to the customers needs...a pleasure to do business with.

jtyguess

21 de ene. de 2015

Fantastic customer service and competive pricing! Highly recommend! Staff goes above and beyond making the car purchasing experience enjoyable. Also awesome cafe on site that you can eat at and amazing perks of being a customer like massage table, popcorn, soda fountain, and pedicure. Again highly recommend!

DakotaSherrill

17 de ene. de 2015

By far the best customer service I have ever received!!! Love my new car!! Everyone was very friendly and very quick to help me get what I needed!

marie todd

15 de ene. de 2015

Came all the way from the beach to purchase a car from these guys!!! Value, price make them above the rest and my salesman Steve is tops. I have bought 5 cars from them and they are always the best !!! Love, Mike Johnson's Toyota Hickory , Nc

carla

15 de ene. de 2015

The dealership was best we have ever dealt with. Everybody was nice and friendly. Patricia Avery was our sales associate and she was nice and polite and gave us two different options to choose from. We love our new Tacoma.

Deborah Smith

6 de ene. de 2015

Bought a 2011 Scion, the head gasket, and head cracked. Gave us the run around for weeks, now won't honor their "Lifetime on the Power Train". I will never ever buy another Toyota from them.

Toyota customer

2 de ene. de 2015

Imagine this - doing the entire deal over the phone and email - and then - even more amazing - having the dealer actually follow through on the deal you negotiated!!! That was my experience with Steve and Justin at Mike Johnson Hickory Toyota in buying a pre-owned 2013 Toyota Venza XLE. But it gets even better. When I went to pick up the car, I notice some cosmetic defects which were more than would normally be expected. I was concerned the deal was in jeopardy - but i underestimated Steve. He immediately agreed to fix them at time / date of my convenience, and also agreed to pick up my car in Charlotte and return it to Charlotte after the corrections.And it still gets betterTo top it all off, Ryan (the business manager) did not use high pressure sales tactics on an extended services policy. He simply explained the benefits and cost and let me think about it. By the time we completed the paperwork 20 minutes later, i realized the pros of the service policy greatly exceeded the cons and bought it.No high pressure sales tactics. No bait and switch. No pressure to buy a car simply because it is on the lot. No dealing with junior sales reps who - although well intended and very professional - have no authority to make a deal. If you live in Charlotte and are in the market for a Toyota, do yourself a favor and call Steve or Justin or Ryan at Mike Johnson Hickory Toyota.

Barbara

1 de ene. de 2015

Excellent customer service and follow up. We loved working with Hunter Bruns. Hunter covered all features of vehicle. Hunter is very good with his customers.

edhdavis822

30 de dic. de 2014

I think that this dealership was the most pleasant one that I have ever been too. I was treated great from the time that I drove in the service area until the time we left. From the time that I drove in, Brandon Sigmon explainded everything. The waiting area was also very comfortable. I have had cars serviced for more than 40 years, but have to admit that this one was the most pleasant. Thank you,Ed

sandy

28 de dic. de 2014

The most that I love it is when you wait you can get your nails done for free. It is a blessing. Thanks Mike Johnson's Hickory Toyota Service Center.

danelleg7

27 de dic. de 2014

I had a great experience getting my car serviced! I used a coupon from a customer rewards program, and enjoyed my stay in the nice, comfortable waiting room. Chris was a very friendly, helpful member of the staff. I will be back when my car needs to be serviced again.

6oo6oo828

18 de dic. de 2014

We went to Toyota of Hickory and was looking for a bigger vehicle. They took their time to find one with 3 rows of seating for our big family. Nick helped Eric get us what we wanted. I have never been so comfortable buying a vehicle. It was a great experience. And if I ever do decide to trade, I will definitely be back to see Eric and Nick!

cwbell

7 de dic. de 2014

We took our car to the dealership for a scheduled service. We went over everything we had previously discussed on the phone, left our contact number and went on our way. When the service was complete, Stacey called and let us know the car was ready. We went back to the dealership, went over the work that had been completed, paid and was on our way. We had a good experience just like all the previous. I would recommend Mike Johnson Toyota the everyone and when we a re ready to purchase another car whether new or used we will go there first.

swhisenant

28 de nov. de 2014

Excellent Customer Service. Found a developing problem. Able to repair while I waited. I purchased my Tacoma here because of the excellent service. It now has 205,000 miles and runs like new.

PhyllisIngle

26 de nov. de 2014

Enjoyed our experience with all the friendly employees at Mike Johnson's Toyota. Very nice showroom and plenty of amenities for the customers. Our salesman was super nice and very informative. I would highly recommend this dealership if you are looking for a new vehicle and a an awesome experience in purchasing a vehicle.

tonyandmikel

11 de oct. de 2014

Enjoyed our experience. Our sales man and sales manager was kind and friendly even the finance manager was great.From start to finish everyone went out of their way to make it a good experience.

Robvlong

29 de sep. de 2014

Great service job, no issues and performed quickly. I have been a customer of Mike Johnson Toyota Of Hickory for five years. No matter what type of service is done, the people are friendly, professional and are customer focused. Thanks!

Heybear

18 de sep. de 2014

I found their service department friendly, responsive and affordable. I live in Florida and have been working in North Carolina for the past year. Because of the regular commutes I have required scheduled maintenance more frequently. I have had a number of bad experiences Florida with a number of different dealerships. I have had all good experiences since bringing my vehicles to Mile Johnson's for the past year.

david marion

31 de jul. de 2014

Robert Helms and his team did a terrific job explaining and demonstrating everything that needed to be done and why. They also took to the time to go over everything once it was done. Very friendly and professional

nou

11 de feb. de 2014

tyler haGot my car at carmaxs but had to take the car in for a recall at Toyota dealership in Hickory so I Took my car in bc of a recall . When they got done with the car I drove my car back home on the way home home I kept on hearing something in the engine but didn't really pay attention because I thought such a big dealership I should be able to trust them that they know what they are doi g to my car.The next day whiledriving the noise started bothering me I stopped my car to find out that my car battery was up against my filter slanted the metal piece that was supposed to be holding the battery in place was pull back and wasn't even holding my battery in place anymoreinstead of taking the time to unscrew both of the knots on the metal holding the battery in place anymore ... seem like someone just decided to take off one bulb screw and just pulled metal backwards now the metal won't even hold the battery in place anymore I'm very disappointed will never take my car back to that dealership for any reason...

HHHawes

9 de ene. de 2014

I should start by saying, in this day and age, before going to buy a car, do your due-diligence and research, research, research. Be an informed buyer and you should be able to get an acceptable deal most places.That being said, I shopped a couple of dealerships after doing a lot of on-line research. I knew what I wanted and what I was willing to pay before I went up to Hickory from Charlotte. After a couple phone calls, Patrick gave me a verbal confirmation that he had the exact car I wanted for the exact price I wanted to pay. Just before driving up, I asked him about the cost of some possible upgrades and if he had cars in stock with them. Patrick gave me a rough figure for additional options. I told him I was just curious and I'd stick with the original car we discussed, no problem. He got back with me just minutes later and told me I could have the 'extras' for half the price he had just mentioned. I told him we were on the way. The experience at the dealership was easy and we even got free massages while we were waiting on some paperwork to be completed (some days it's a masseuse, others it's a free manicure or pedicure!) We bought our new Camry for at least $2500 less than the three major car shopping sites estimated! Our car also came with window tinting, floor mats, and a lifetime powertrain warranty included in this excellent price.We couldn't be more thrilled with the experience. Many thanks to Patrick and his team for the great deal. I will definitely tell anyone I know interested in a Toyota to call him.

John Black Vale '06 Scion XA

17 de dic. de 2013

This really is a Five star place, just one thing. Stay away from Service Manager Chris Brown. He is arrangant and doesn't have a customer friendly personallity. Tabiah and Shawn are excellant - stick with them and again stay away from Chris Brown. We have purchased two Camarys in the past from this dealership.

jeanfk1

6 de oct. de 2013

I was sold a defective car the first time I went in. I had to get BBB and the Attorney General to make them take it back. They made like they were doing me a big favor by selling me a new 2012 which was exactly the same price as the 2010 that was a "lemon". They added all sorts of maintenance and service to the car. It was new so it should have had a good warranty and I didn't need $2900 worth of grap. I went back in one day to change the oil and they talked me into trading the 2012 for a 2013. It was also the same price and they transferred all the stuff they had on the other one and added "gap" insurance because this car was now a "used" car. I ended up with a higher bill and a bigger finance on the car. The rate was lower buy the final bill was higher. I didn't understand what they did. I really didn't want anything but an oil change and was waiting for that. The salesman asked me to walk out and look at some of the new ones. I was not ready to trade and I liked my red car better than the silver I ended up with. I have trouble saying "no" to pushy people. I get intimidated really easily. I would prefer to have time to think about it--even the first car. I would like to have had a chance to drive it for a day or so to get the real feel of the car. They sure don't do that. I would still rather have a Rogue whether new or used. That is what I had. I don't know why I went in there. They sure won't let you leave without a car!! They use the "gang up" technique and it works on poor unsuspecting souls like me.

Cynthia

15 de sep. de 2013

I traded in a car and was brought a car to buy. Finance wanted to make sure that they got a sale and made 10 inquiries for a loan. My credit score has always been close to 800, I have never been denied credit and have always had 0% credit cards, now due to them making so many inquiries I can not even get a credit card. They ruined my credit. My mirror cracked they insisted it was $261.00 MY mechanic fixed it for $55.11 and it works perfect. THEY OVER CHARGE ON EVERYTHING. Their wervice contracts are a rip off by the time you go to get your oil changed you are paying up to $75 per oil change but I think they figure well we have free water and popcorn and a nail tech, so your actually paying for that too! They added $200 to my contract for Keycare in case I loose the already 3 keys I have - they didnt even tell me there was a charge. Another deception. They are out to make money and that is all terrible company never again!!!!!!!!!!!!!!!!!!!!!!!

Jack and Angela D.

13 de ago. de 2013

I can't beleive I am writing a complimentary review on a car delaler, but........ I found Mike Johnson's HickoryToyota through USAA Car Buying Service while looking for a used Highlander and ended up buying a new Highlander Limited, but not using the car buying service. I worked with Andy on the phone and he gave me a better deal than the Car Buying service and a dozen other Toyota Dealers. NO HAGGLING! He didn't give me all the high prices and work down to see how knowledgeable I was. I did not have to bargain! The best car buying experience I have ever had! And we have bought many cars over the last 45 years. He quoted the lowest price by far and delivered our car with more options than he quoted and no price change. Plus he got a 0% car loan for us. When we picked up our car, Josh (another salesman) took care of our every need. He explained in detail all the features and even helped us setup the phone apps, entune, navigation system, etc. He was exceptional! He also had our new car spotless, parked in the garage, filled it with a full tank of gas, put temporary tag on, coordinated info with our insurance company, etc. He even had a masseuse give a complimentary massage to my wife while in the showroom waiting on processing of the paperwork. Andy and Josh, thank you for a great car buying experience. You can expect to see us again.

wnctroutman

17 de jul. de 2013

Knew what I was looking for upon arrival after having been to other Toyota dealerships. Told the salesman how we would trade. Of course they came back with a higher number. I started out the door, GM came back and accepted my offer. Did not try to lowball them too bad but did offer less than next best price at other dealers. They did not try to play any games just straight forward. From the time I got there to time deal was done 15 minutes. Very nice dealership with a large inventory, very professional. Easiest car trade in years. Would not hesitate to return. I know others who were well pleased but do not take time to review.

Wnctroutman

17 de jul. de 2013

Great car buying experience. Dont generally enjoy the process of buying a car. Most places will try and push things at you that you do not need or want. This did not happen here. After dealing with a couple of other dealerships, reviews wont read like this one, went in knowing what I wanted and was willing to pay. Gave the saleman the number and of course was told no, no movement from my part, they then agreed. Whole process took less than 10 minutes.They did not try to push anything else. I think the key is to know what you will or wont do and dont give in.

tired of the same repair

6 de jun. de 2013

STAY AWAY FROM THIS COMPANY!!!!!! Had my van repaired there 5 times and they still didn't get it right. ON the 5th time....they said it was not their problem and would not fix what THEY BROKE!!! There or so many other good mechanics in Hickory....use one of them.....AVOID THIS PLACE ALL TOGETHER!!!!

GarZen32

5 de jun. de 2013

There are plenty of salesmen working here so you have no trouble getting shown a car. Problem is they won't give you a price without trying to give you monthly payments and sell you something that very day. The price quote they do give is adjusted funny which means the incentives raise the overall total instead of lower it. There's a lot of fuss over monthly payment and interest and 0 financing. You will be wise to shop around and call or visit other dealers (like in Gastonia, Charlotte, Salisbury, Statesville, Boone) to get a better price. 0 financing won't be good if you are paying a few grand more total for the car. The whole experience was just slimy.

jumpy345

3 de jun. de 2013

Watch out here if you want to buy a car they are so slick they will try their best to fool you. They put a bunch a discounts on the price but then if you start a looking you will see there is no discount. They charge a good 20% more than other Toyota dealers around (Boone, Salisbury, Gastonia, Statesville). They focus on that 0 financing but it's not really 0 if they are charging you 4 to 6 thousand dollars more for the car than another dealership. The salesman are friendly enough but they never have any brochures. Have been by that place 3 times for a brochure and they are always out. If they can't get them they should print some of their own. Have had excellent service on cars in the past. Would not buy a car here because they overcharge.

grizgrump

10 de nov. de 2012

Got a call from this dealer early last year wanting to buy back my 2010 Tacoma and sell me a new 2011 at same payments or less. They did manage to get close. My 2010 had a small dent in the tailgate and the person responsible had the tailgate to repair/replace. My salesman, Eric Cline, had no problem with that (by the way, Eric was a joy to work with). The gentleman with my tailgate decided to order a new one and paint it to match. When it took longer than expected to get the gate from Toyota I started getting calls from Andy at the dealership saying he had sold my old truck and needed the tailgate. I told him we were waiting on Toyota, he insisted on getting the name of the person I was working with. I finally gave it to him and got a call from the person a short time later. He said this Andy and called him demanding the tailgate, was very beligerent and threatening. Andy also told me he might just order a new tailgate and bill me for it. I told him I'd be more than glad to take the old truck back and even pay to have the new one brought back on a truck so another mile wouldn't be added. The whole experience was so bad I didn't want to drive the new one anyway. He refused and about a week later I delivered the new tailgate to Eric. I told Eric that if Andy had stayed out of it he probably would have gotten it sooner. This is my fourth new Toyota truck, three from this dealership. There might be a new Toyota in my future but it will not be from this dealer.

Snookss

20 de feb. de 2012

This dealership is very nice to their customers and they have really good staff members that care about what you want and enjoy helping you select the car that you want. Love this place!

bigguy39

11 de feb. de 2012

This company was terrible to deal with. I started out to buy a car and had already told the man over the phone I wanted my payments at this amount. The guy said we will probably get you close to that deal. Okay so here was the problem, they came no where close to it. They were only wanting the deal done today, not let me sleep on it over the weekend. The worst part was I could have been home in my books and try to study for my big test coming up. The guy text me at 8 o'clock in the morning making sure I was coming in to do the deal today to.

Termnl

29 de ene. de 2012

Overall great customer service ans staff Communicated thru email until we come to a deal we both could live with next day had the car cleaned and ready to go

rowrow

22 de ene. de 2012

Stay away, far away. The sale went ok, the game was played,back and forth with numbers ,the finance guy was a bully, he was in a hurry, not giving me time to get the best rate he said he couldn't stay with me all day he had others to wait on, i said wait on them first and get with me later, he said no. He was in a hurry alright but not to wait on customers, it was to have lunch. I walked buy his office on the way out of this ordeal, and there they were having lunch laughing. So do not go there around lunch time,they don't have time for customer service. It's easy to bully a 50 year old women when she is alone. I will take my car to another dearlership to be serviced, like i should have to buy the car.

DontgotoHickoryToyota

11 de ago. de 2011

Brought my new Toyota in for scheduled interval service, and ok'd the alternator belt replacement they recommended. They put the belt in wrong, it failed and their service department wasn't concerned at all. Just told me to bring the car in when convenient for them. I did and they got it wrong again. I was not allowed to speak to Mike Johnson ("He always calls customers back" really works well when they won't let you spake to him or leave a voice message), so after trying to get some resolution from Toyota regional and national, took the car to an Asheville dealer who got this simple parts installation right the first time and for less money. My credit card company, American Express, who has backed out small charges for large companies and large charges for small companies without argument, balked at backing out a large charge for a large company ("The dealers are our customers too" they whined) and stuck me with the bill. So I've paid twice and taken the car in three times to have one simple alternator belt installation done right. Thanks, Mike Johnson!