Adam Buchholz

13 de jul. de 2016

Abhorrent customer service! They will not back their warranty. And they are completely incapable of detailing a car.My father purchased a brand new Oprima here over a year ago and it has been in and out of their service department for months due to ugly defects in the paint. It appears that something in the metal of the hood is reacting with the paint and causing spots to appear. They took it in and took 3 months to repaint a couple areas, becuse every time my father went to pick the car up, he found new obvious scratches in the paint placed there by incompetent detailers.The paint spots are back, so repainting isn't the solution. Replacing the hood is. But they refuse to stand by their warranties and support a customer who bought a brand new car from them. Just to save $500. What pathetic business practices! A new car should be I'm perfect condition, no questions asked.Stay away from this dealer! And check your car for scratches if they ever service it!Metro kia, contact me if you'd ever like to make this right.

Dawn767

4 de mar. de 2016

They ask you to fill out info before giving you trade in or car pricing. I asked that I don't have my credit pulled until I agree to numbers - well they pulled anyway and said it was a "soft pull". They use it to knock you down on trade in and then if you are at all resistant - you won't even get numbers; they will just not return calls or requests. Most horrific experience buying a car ever. Loyal kia person but changing brands because I can't believe kia would allow their way of doing biz.

Never again

16 de dic. de 2015

Went in looking for a new vehicle all they would offer me is a used one and only one used one told there was no other choices. The used one was the same price as some of the new ones on the lot. They pretty much just shoved it down my throat. So instead of a new one I ended up with a used so I had to buy a warranty add on when I could have gotten a new with a warranty. Also they did not disclose everything wrong with the vehicle. They should not be trusted and I would strongly suggest you check out other options and dealers. Would never recommend them to anyone.

Wade

3 de nov. de 2015

Fast efficient service. Honest up front, and a great waiting room

Felix.B

22 de sep. de 2015

I am in the process of woking something out with metro kia. When they complete the work that they have promised I will write a full review again.

davy2323

11 de ago. de 2015

I would definitely recommend Metro Kia of Madison to anyone who is looking to avoid the typical high pressure car salesman. This was by far the best car buying experience we have ever had. We worked with Dain Mason who did a great job in helping us to find our brand new Kia Sorento at an unbeatable price! Jamie Carney in finance also did a nice job explaining the paperwork. Overall we were very happy with our experience at Metro Kia of Madison and would recommend the dealership and brand to anyone who is a fan of getting the most bang for their buck.

chickenlips

25 de abr. de 2014

I went to this dealership to check into a Kia Sorento. I had done plenty of research on the car online before I went there, and knew some of the pricing. First of all, I had asked repeatedly for an online quote before I drove all the way over there, never received one from this dealer, nor any other Kia dealer. That should have raised a red flag. I will say that Rich was great, very helpful. Things went bad when it came time for numbers. Rich did the typical "check with the manager" game, and brought back a quote that was almost insulting on the trade, and basically MSRP on the two different new models that I looked at. Then Mark the used sales manager comes in and the real trouble started. This man is the epitome of "Used Car Salesman". When I dared to dispute the amount for the trade in, he became extremely combative, and made me feel stupid for even asking. When I explained to him that another dealer had offered me $3000 more, he said it was because that car must be more expensive, I tried to explain that it was not, it was actually about $8000 less than the quote they gave me on a new Kia SXL. He acted like I was lying, and even said that my math wasn't adding up. (It was). I also did not appreciate the tactic of presenting the quote as the monthly payment - not the final price, until I asked. One of the monthly payments was based on a 7 year loan! Who pays for a car over a 7 year period? Of course the payment is going to be low, but the car would be worth nothing by the time it's paid for.I then stated that Kelley Blue Book was actually $3000 more than he quoted me. His response "Kelley is not going to be writing the check, are they?". At that point, I decided I was done. I asked for the keys to my current vehicle (which they had in their possession for at least an hour and a half - hard to leave when you don't have your car keys, right?) They followed me out, and when Rich asked me why I was leaving, I told him that his sales manager was a jerk, and there is no way I would do business with him. Of course, then Mark threw out "What if we give you what you want for your trade?". No way. That guy turned me off to the dealership, as well as Kia.I went across the street and had a wonderful experience at the Honda dealer, and I'm now a proud owner of a Honda CRV, and plan to be a Honda owner for life at this point. Rich was great, everything else about this dealership was horrible. Especially Mark - Sure wish I had his last name.

jgelsi

16 de ene. de 2014

I purchased a 2014 Rio on Dec 28th 2013 was told would be at dealership Dec 30th is now Jan 16th 2014 and still no vehicle they have made every excuse why is not here

Optima Owner

21 de feb. de 2013

I recently purchased my new Kia Optima SX from Metro Kia of Madison. I had been looking around for a while, but the sales approach, friendly staff and buying process, coupled with the exclusive 20 year/ 200,000 mile warranty made it a no brainer. John Snyder, Jay Peterson and Rory Klossner made the whole experience enjoyable and gave me a great deal on my new car. If I buy another Kia, I know where I am going; Metro Kia of Madison!

Love our Kia

15 de nov. de 2012

My name is Dale and I to bought a Kia Sportage from Metro Kia of Madison. My wife and I were looking for a Kia in the Milwaukee area. To make it short one Dealer could not get what we wanted. The next Dealer was not honest with me about the 20 year 200,000 mile warranty that Metro of madison offered. I went to Madison from the Milwaukee area and bought our Kia. Very pleased with everything and would recommend anyone to stop in and see Salesman John Stoddard

mbrightly

12 de nov. de 2012

my name is mike and i was shopping for a new 2013 kia rio. i live in humboldt, iowa and was searching dealers throughout the area. i saw that all of the kia dealers all looked a like. when i came upon metro kia of madison. i submitted a request form online and within a hour i was contacted from a salesman. i was preapproved over the phone fast. so we talked about warranties, and was told about a free extra 10yr/100,000. i'm very pleased. worth driving 310 miles. thank you.mike brightly.

bobrady

18 de oct. de 2012

I went in there and had an appointment, the salesmen follow you around the lot until you park, it's creepy. I was very descriptive over email what I was looking for and my price range and he assured me that they had what I was looking for. Then the sales person I had an appointment with proceeded to show me NOT ONE car in my price range, badgered me to apply for more credit, pushed cars I wasnt interested in and told me I was essentially "stupid" for thinking I could get what I was looking for in my price range. I finally left, they badgered me for about 45 minutes. I went NEXT DOOR and found what I was looking for, in my price range. I would not recommend going here.

See Ya in my Kia!

2 de ago. de 2012

John Stoddard and Adam Seed made the buying experience simple and enjoyable. I visited Kia dealerships in southern Wisconsin and northern Illinois and found Metro Kia was top dealer. Love my new Optima SX!

joe1942

24 de jul. de 2012

John and Adam made the buying experience easy and enjoyable. I visited several Kia dealerships and Metro Kia was the best by far. I highly recommend Metro Kia of Madison, and love my new Optima SX.