efred

29 de sep. de 2013

I just purchased a Certified Pre-Owned Mercedes S63 and am very pleased with the car. Much of my satisfaction comes from the exemplary way the sale was handled by Syed Shariff (quite possibly, THE best car sales associate) and the entire dealership staff. Shortly after purchase, I experienced a tire problem that was not the fault of the dealership. They resolved the issue beyond my expectations and have in every way exceeded any reasonable performance standard. Measured by ease of purchase, this dealership is tops. Prices are more than competitive but VALUE is off the chart. Highly recommended.(I have now purchased both new and used vehicles here and each and every experience has been perfect)

dmonson1

12 de ago. de 2013

Car was towed by MB roadside assistance as spare tire had leaking stem valve; they wanted to keep car four days to find a tire; when pressed they found a tire; got car back and window molding was scratched; complained to AutoNation who told them to fix it; they replaced molding and when picked up car pulled out onto the highway and saw a crack on the front right side of the windshield; pulled back into the dealership and man who brought the car to me said he saw the crack then; Greg said he checked car after service and it was not cracked. So some time between service and me picking car up the windshield was cracked. Lee, service manager, said the car was like that, they did not do, Greg was not a service tech so did not know anything, etc., etc. and they were not going to fix it.

thecarbuyer13

24 de jul. de 2013

Zero communication. They make you do all the work to purchase a car. It is apparent they are a high volume dealership and the cars sell themselves. I have never had to do so much work and practically beg for their attention and sale. In the end, my calls were never returned and I went to another dealership. I am now considering moving away from the Mercedes brand due to this very insulting experience.

RuchiKapadia

11 de abr. de 2013

I special ordered the C250 Coupe and loved my car after it came in! I worked with Mr. Shariff at the dealership and he made sure i got exactly what i wanted. We got the delivery right on time and the service was excellent. They are so friendly at the dealership its a great buying experience I would really recommend this place to anyone who is interested! They really do work with you to ensure you are completely satisfied with your experience!

Jparsell

6 de abr. de 2013

Lee the service manger was wonderful to work with! Will never go to another dealership! Very friendly and very accommodating!! The parts department is amazing!

deland1

10 de feb. de 2013

Since we entered the dealer we were approached by Mr Miller with high level of professionalism, we got all of he options very quickly. In every moment of the transaction we felt relax and in a very friendly atmosphere, in fact we were looking for options to buy a car and was not a real plan to buy the car that day, we were looking with no hurry and that day we closed the deal and the ML350 was available for pick up in 2 days, we highly recommend the dealer and specially the sales man who worked with me Mr Miller, also during the tour for the dealer every body were very open and friendly, we are certainly highly satisfied with our deal

Eric Fleischner

30 de ene. de 2013

Was looking to get a new Mercedes Sprinter. James was extreamlly helpful on identifing the vehicle and options that I would need for a the custom coversion I am planning. James went as far as communicating with the company I plan to use for the conversion in Orlando (Ultimate Auto)When it become appartent that the options I needed were not available in any of the Sprinters at the Sanford location he quickly found what I needed out of state and got it to Orlando promptly.I am very happy with my purchase along with James asisstance and looking forward to my family vehicle.

Kimgcarr

7 de dic. de 2012

I came into the dealership looking to trade my Lexus not knowing what I wanted. Syed sharif was very gracious and hospitable the moment we met.We discussed my needs and budget so he could give me some ideas of what I could afford and be happy with to suit my lifestyle. I never felt rushed or pressured.I happily bought a beautiful pre-certified?????????? ML 350 within one day from test driving.Since then, Syed has followed up almost weekly to be sure I was happy and satisfied.I will absolutely recommend him to all of my friends and family!

JoeGonzalez

16 de nov. de 2012

This was the best car shopping experience I have ever had. Chi was the most professional salesman and worked hard to get the perfect car for my wife. I not only bought a car for my wife,but the next day Chi helped with the purchase of a second car for my Sister-in-law.Run don't walk to Mercedes-Benz of Sanford if you need a car. New or Used they will help you.

AndrewBayard

7 de nov. de 2012

Amazing dealer!! Would gladly work with again! I flew in from BTR and was out in under an hour!! AMazing guys and a great product!

Gstiles

23 de oct. de 2012

I recently purchased a used MB E350 Bluetec from MB of Sanford. I have purchased many great cars in my life, including multiple MB products. Honestly, I view buying a car much like I view a dental appointment, so my expectation of this transaction was marginal at best. My initial contact with the dealership was with Syed Shariff. Syed is a true Gentleman who communicated effectively and answered questions directly. His knowledge of the product was exceptional - but more importantly, Syed is a standup guy. I will comfortably recommend Syed to friends and family for future purchases. THANK YOU Syed.

RPompeo

22 de oct. de 2012

The epitome of professionalism! From the moment we arrived all the way to our departure with our new vehicle the friendliness, compassion and overall experience far exceeded our expectations. After several very poor visits to our local Daytona Beach Mercedes dealership it was very refreshing to do business with true professionals. We never felt rushed or forced into a purchase and they really went the extra mile to gain us as customers. The 45 minute drive is not even an inconvenience to experience this level of service. To not mention Victor Miller and Dan Rittenhouse by name would be a travesty as these gentlemen are the heart and soul of this dealership. We state with no reservation we are now customers of Mercedes-Benz of Sanford for life.

Chayla

3 de oct. de 2012

James Bonds is knowledgeable, dedicated to his job. He went beyond to locate me a car.He was extremely helpful in handling my needs.I have the highest regard for his proffessionalism, committment and sincerity. I received excellent customer services from all staff. Mr Bonds explained and demonstrated every function in my C-300.I have no reservation in recommending Mr. James Bonds to anyone who is planning to purchase a car. Thanks again Mr Bonds for the fine service that you provided to me. A. S. Brown

fredlandia

2 de oct. de 2012

Syed Shariff is the consummate professional, both extraordinarily expert about the vehicles and extremely helpful (almost intuitive) in handling a buyer's needs. I have never had a better car buying experience than those MANY occasions I have purchased from him. The support afforded by other extraordinary dealership staff, including Tim Furtado (service), Todd (sales manager), and everyone I have encountered assure my return to this dealer and my strongest recommendation to anyone looking for a new Mercedes or a used high-quality trade-in.

mgmtsolution

14 de ago. de 2012

This was truly the best car buying experience we have encountered to date. Every aspect, from our arrival on the lot and being greeted by our salesman James Bonds, through our comparison shopping of features and models, vehicle selection, test driving, and purchase, the team at this dealership could not have been more cordial, welcoming, and professional. James took the time to ensure all of our questions were completely satisfied, and after the sale was closed went out of his way to demonstrate every control and capability of our GLK350 (and he even set up our iPhones). The excellent customer service we received was only reinforced by our interactions with Dan, his manager, and Jeff in finance. I plan on returning here to purchase our next car. Would definitely recommend James and the entire team at the Mercedes-Benz Sanford Dealership to anyone looking for premium customer service, great inventory, and competitive/fair pricing. Thanks again James for making this such a pleasant experience.

lhawkins123

4 de abr. de 2012

I live in Richmond, VA and could not find the ML350 vehicle that I wanted with the color or the features. They did a search and could not locate one in the southeast. Well, I decided to call Sanford MB and see what they had. I told Rick what I was looking for and voila he found what I wanted and even at a better price. Rick left the company but he turned everything over to Bill Smalley and he kept everything going and we finalized the deal. I flew down to Orlando and Chi picked me up from the airport and took me to the Sanford dealership as Bill was in a training class. He treated me very special and went over everything on the car. Chi saw a few fingerprints on the car and had his guys do a once over on it. I really cannot say enough nice things about this dealership. You know it has to be great if I flew from Richmond to Orlando to purchase this car. The Richmond dealership should take a lesson from these guys! Thanks Sanford MB - I am loving my new ML350!

ericwfu

14 de feb. de 2012

Excellent experience with Chi and Mercedes of Sanford. Picked this dealer because of the confidence I had in Chi. I was expecting something to go wrong when I went in to buy the car based on previous experiences buying other cars. There was no problems with Mercedes of Sanford. Chi is a class act salesmen and the dealership comes highly recommended from this first time Mercedes buyer.

JVdr1981

9 de dic. de 2011

Rick Gross made the buying experience great for me and my wife, i will refer customers to him anytime, he was friendly and fun to work with. The dealer was very nice and will have my MB serviced there when needed. The only problem i had was that the finance part of the experience was not so great, i felt that when Jeff Bloomquist could not upsell me all the services he took it a little to personal and made me and my wife feel very akward. When i did not buy the rim and tire package he said i hope you dont get a flat going home, i think that was very unprofessional and childish, but i will not let one person upset me or my wife.

pcantin

18 de nov. de 2011

Treated with respect and courtesy, very professional attitude, knowledgeable .Made an excellent choice on where to have my car serviced. Will return without question. Everyone there made me feel important and like I belonged there.Paul

wburnup

5 de oct. de 2011

The staff and management of mercedes benz sanford continue to impress me ..this time my business was with the service department. the "check engine" light came on...long story short it was not good news .. what impressed me so much was that the service department did not push me to do the most expensive repair job , but 1 that was more practical for me at the time . I use to believe that the small "private" repair shops were always the more economically practical way to get repairs done... BUT not anymore .. plus I feel confident that the repairs were done correctly .. great dealership , honest staff . I will continue to have my car serviced at MBSANFORD..

twh

27 de sep. de 2011

Rick Grove made our buying experience perfect. He was friendly and accommodating in helping us pick out the perfect car. The no haggle atmosphere made our buying most enjoyable. We were recommended by a friend to this dealership and I would now in turn highly recommend them. Everyone was very friendly and helpful.

Ijgmd

14 de sep. de 2011

In this economy and very competitive market it takes " something special" to be a success and the Sanford MB dealership has demonstrated it has what it takes to become the benchmark car dealership in the Central Florida area. MB is a fine car but expensive. Unlike some otherdealerships however you seem to get what you pay for at the Sanford dealership. They are new and hopefully won't be spoiled by success. Based on my experience at the Sanford MB dealership I can think of no reason why I would want to go anywhere else for a MB or any other luxury car.

Makeupdiva80

11 de sep. de 2011

I am so thrilled to work with such an AWESOME dealership. I have been going to the winter park Mercedes for the past 6 years and I called my dealer there and asked him if I could trade my lease in early, he said "no you will pay alot out of pocket, call me back when it's closer to your lease." I was disappointed and looked at BMW and Audi, but I walked into the Sanford and they greeted me with a smile and I have never had a problem. Adam safdari took such great care of me that I will never go to another dealership again. Lee and Al in service not only have kept me as a returning customer, but had me look at Mercedes service with a different perspective. Sanford Mercedes actually cares and wants your service unlike winter park mercedes. Thank you to the amazing experience. Maryam Bahrami

ssewna

22 de ago. de 2011

Ali was very helpful and provided outstanding customer service. I appreciated his patience and honest approach. He continue to help and support when I have questions.I would definitly recommend him and will continue to refer friends and family. He is a great asset to the team!!!

sstriplin

20 de ago. de 2011

Everything went smoothley. From greeting at the door By Adam, to presentaion of the car by Adam, to description of vehicle and its options by Adam and negotiating final sale price.Carlos Reyes was an outstanding person to work with. Very professional and easy to deal with. He explained all the financing and paperwork and made it a pleasant experience.Additionally, all the sales and service people greet you with a smile and are reaqdy to help you in any way possible. This dealership is a pleasure to visit.

wburnup

22 de jul. de 2011

my automobile shopping at mercedes-benz of sanford was a comfortable no pressure experience . As soon as I entered the front door of the dealership the receptionist politely greeted me and offered me some cold bottled water " it was a typical florida hot afternoon " I then explained to her that I was interested in a E class I had seen on their website . it was at that time I met my sales associate Chi.. his honest sincere approach was greatly appreciated. his knowledge of the mercedes product line is impressive , Chi patiently took the time to explain every function of the car to me , and even pointed out the one flaw the car had , and informed me that if I decided this car was right for me the flaw would be taken care of at my first convenience . after we had an agreement on the price Chi introduced me to Carlos , the finance director.. He was easy to work with , took the time to explain my financing options , explained the benefits of some optional warranty coverage , and without any pressure let me decide the level of coverage I was comfortable with... after signing on the "dotted line" my sales rep introduced me to my service advisor, the service manager , and a parts department representative in case I had a need for any accessories .. Now for the service department , I set my appointment to take care of the "flaw" that Chi had explained too me it was fast and easy , when I arrived the following monday to have the work performed I was greeted by name by a gentleman outside , who then escorted me to my service advisors desk.. Peter was ready for me ..he explained the service would take approximately 4 hours , my loaner car was waiting for me , and within 15 minutes I was out the door .. when I returned to pick up my car all the work was performed as promised , I think the advantage this dealership has over others is everyone works as a team ... I will definitely recommend mercedes benz of sanford to any of my friends looking for a new car . sincerely , W Burnup.

jtabs

30 de jun. de 2011

Chi Chan of Mercedes-Benz of Sanford is head and shoulders above any of the competition. He was honest and up front with me regarding the trade in value of my car and I didn't have to play games to reach the deal that I was after. He went out of his way to earn my business whereas several other dealerships I worked with made little effort. Even after I got my new car Chi continues to follow up and making sure that I am happy. I highly recommend him and this dealership!

wavie green

19 de jun. de 2011

Joseph exceed my expetations with excellent customer skills. He provided information regarding the company helping me decised to do business with your company. Joseph knowledge of the automobiles I looked at assisted with my decison to buy. I felt confindent with my deal because of the teamwork displayed by Joseph and carlos in completing my deal. My experience with your employees and quality of service rate A+.

thaynes7

13 de jun. de 2011

Ali was very trustworthy to work with. One of the better experiences I've had working with a new car salesman. He was extremely friendly and willing to help as much as possible, even after the sale. I thought he was very professional and represented Mercedes-Benz of Sanford well.

knightemhc

12 de jun. de 2011

This dealership is indeed unique to new car sales. I visited about ten other new car dealers in Leesburg and Mt. Dora, Florida area. I felt no pressure whatsoever when dealing with this company, however, it seems that all other new car dealerships in this area are indeed high pressure. My salesperson was Mr. Blaylock. He was very helpful in describing all the car's equipment and was especially inpressive when talking about the safety features. The dealership's facilities are also very modern and clean. If you're shopping for a new car, check out this dealership. You will not be disappointed.

krapprich

9 de jun. de 2011

I had a fabulous experience with the dealership at every level, from the sales associate, Rick Grove, to the finance manager, Carlos Reyes, and including the general manager. Everyone was attentive, friendly and professional. I will return for my service needs and for the purchase of my next vehicle.

ashuster95

7 de jun. de 2011

Steve was wonderful to work with. This was a big decision for us and he was patient and understanding of our questions. He would touch base with us weekly to make sure we didn't have any further questions.

Joe Yera

2 de jun. de 2011

Chi was extremely helpful. He answered all of my questions and helped me save money on the purchase of my new car. I negotiated with a total of 5 different sales people at 5 different dealerships. He was definitely the most motivated and worked the hardest to earn my business. Dan,(New Car Sales Manager), was also involved in the negotiation of the new car price and the price for my trade in. He was sincere and easy to work with and I feel like I ended up with a great deal. Carlos Reyes, (Finance Manager), is a super nice guy. He is very organized with all of the paperwork and made that part of the process very smooth and pleasant. He went over all of the additional options without being pushy, which I appreciate. I enjoyed the entire process at this dealership and was treated like one of the family. I'm looking forward to having my vehicle serviced there and definately plan on purchasing my next vehicle from Chi and Mercedes-Benz of Sanford.

wendylinzey

29 de may. de 2011

My visit was exceptional and Chi Chan was very helpful in showing me the car, getting me a very good trade-in allowance, paperwork, and getting me out the door quickly in transferring my "stuff" out of my current car into my new one. Everyone involved in the paperwork was exceptional too! This is a very nice dealership and everyone was smiling, asking if there was anything they could get us (my daughter & her friend were with me), and just nice. I really wasn't expecting it from a high end car dealership with someone coming in straight from the beach in a basic/average car to a nicer class of car. I've never seen a place that is sooo clean! Even the car bays where they work on cars...wow!

dfwilliams

28 de may. de 2011

WOW! Chi Chan and Dan Rittenhouse delivered as promised~ a great price and amazing Mercedes Benz service. They made it very easy to do business with their dealership. I would recommend their superior vehicle line-up and a trip to Lake Mary/Sanford is well worth it.

vp6148

18 de may. de 2011

Great experience with Mercedes Benz of sanford. I was able to find the car of my choice and at the right price. Staff was very professional and respectful of my needs. No pressure sales is very refreshing when purchasing a high end vehicle. Thanks for your courtesy Rick!