Jennifer Johnson

4 de oct. de 2016

Great place to buy a car. I would recommend anyone that is looking to buy a car start here!

Brandon Williams

3 de oct. de 2016

Stephen was fantastic to work with. I live over 50 miles from Mac Haik Ford, and Stephen was willing to work with me over the phone to narrow in on a price for a new 2016 F-150. Stephen was extremely responsive, and I would recommend him to friends or family in a heartbeat.

Lemuel Kemp

20 de sep. de 2016

My seller, Andy Sattler, is a wonderful guy. I would do business with him again.

Stephen Fortier

8 de sep. de 2016

Brought my car in for oil change and detailing. Quick turnaround and an excellent job. I then took it over to service because of issues with the side mirrors. Dan did a great job keeping me posted of what was going on. Again, quick turnaround and an excellent job. Keep up the good work

fordlover4ever

30 de ago. de 2016

Dealt with a lot of dealerships and salespeople since the search began for our new F150 and knew as soon as I spoke with Nick Bryant on the phone that I had found the right place. Made the appointment to look at the truck, took a day or so to consider what to do without being pressured to make a decision. With the help of the entire staff we were able to drive the truck we wanted home. Thanks to all for making this experience so pleasant.

Dorothy Pate

1 de ago. de 2016

great experience. the facility was clean, the staff was polite, and the wait was reasonable.

Clarence English

30 de jul. de 2016

everybody was cordial and friendly. I always use this dealership.

Cynthia

23 de jul. de 2016

My recent experience at MacHaik Ford as well as previous visits to this dealership was a very pleasant and a enjoyable experience. All of the staff is very friendly, pleasant, and very courteous. I actually went in to have my 2013 Ford Escape serviced and ended up purchasing a new 2016 Ford Escape. It was a pleasure working with the new sales car staff as well as working with the service department.

Doug Carter

20 de jul. de 2016

I went for my State Inspection, they finished in about 25 Min. Fast service.

Anthony Bennett

11 de jul. de 2016

I bought a 2016 King Ranch and Richie was the best from start to finish. A real asset to Mac Haik Ford. Everything was first class and I have never experienced the personal touches he did. From setting up the deal to being picked up at the airport. Thank you Mac Haik and thank you Richie.

David Hamilton

9 de jul. de 2016

For the most part the work (oil change and inspection) was fine. However one of my wiper blades was torn and was not brought to my attention or replaced. Don't know how it passed inspection. Also after the work was done I recieved discounts via e-mail for oil change. A little late after the fact.

Corinthia Page

8 de jul. de 2016

I took my car for oil change and inspection,I was pleased with the service.I was offered a ride home due to the length of time to do the service.I was a very satisfied customer.

Nelda Wilson

7 de jul. de 2016

EVERYTHING WAS FINE AND I DIDN'T HAVE TO WAIT A LONG TIME!!

Barbara Dalton

5 de jul. de 2016

Dan was my service rep. He did a great job keeping me informed of the progress of my vehicle.

Sylvia Spencer

2 de jul. de 2016

I am super excited about my new Ford Escape. J Cuz and Darryl Jones were these 2 guys are really amazing. Thank you

Carolyn Holland

30 de jun. de 2016

Service was quick and convenient and there was no pressure to purchase unnecessary services.

Heather

29 de jun. de 2016

Andy was great! He was very helpful and did everything he could to make the car buying experience wonderful!

Najmeen

29 de jun. de 2016

The entire staff was extremely helpful! I would buy 10 more cars from Mac Haik. Our salesman was phenomenal!

Samuel Rice

29 de jun. de 2016

great service and helpful staff willing to go the extra mile to find problems and answer all of my questions,. I will continue to have my vehicles serviced here.

Gary Halbert

24 de jun. de 2016

My wife and I purchased a 2016 Ford Expedition. The staff worked extremely hard to make the experience as pleasant as possible. This is the second vehicle I have purchased from Mak Haik Ford.

Kathryn Orand

23 de jun. de 2016

The visit was as expected. I was there only for an oil change. However, I had some road noise so the man checked my alignment for me.

Michael Rachel

23 de jun. de 2016

My F-150 XLT was serviced promptly since I had an appointment. All the staff was helpful. Everyone did a good job.

Kim Sauls

18 de jun. de 2016

I came in on Thursday to get an oil change I waited a while to see if they could get oil filter part for a Lexus 460. They explain everything to me. The young lady that works there is only female there. She said if I come back tomorrow she would have the part and get me in and out. After I checked out she offered me discount price from Thursday since I came in on Thursday. Great customer service! I appreciated her generosity.

Bamagirl

16 de jun. de 2016

My husband recently passed away and I had 3 vehicles that I knew I could not afford the insurance or maintenance, I traded those 3 in and with veryl little cash purchased a 2017 Ford Fusion. My salesman was Scott- he was great to deal with. Would recommend this dealership for all your needs.

Janice Smith

16 de jun. de 2016

I had an appointment got in and out.the overall of service was very good!!

Tereso Mares

14 de jun. de 2016

Frank was very helpful and super kind to us. The service was very fast. Had my back in a hour. So the wait time wasn't bad at all.

Brien Dickson

12 de jun. de 2016

I was in and out within a reasonable amount of time. Loved the price!

Tereso Mares

11 de jun. de 2016

Frank was so courteous and kind over the phone and in person, also very helpful.

CHRISTIANA BREEDLOVE

9 de jun. de 2016

A TRUE STORY! We brought our daughter a new car form this dealership. The experience was wonder and great customer service. But it doesn't stop here. She was later in a hit and run. Took the car Back to Ford to find out she couldn't get rental due to hiccup on insurance policy. Called Steve and it's not the norm to give loaner out for repairs in body shop. This was truly a special case. She is 4.0 college student trying to get to finals and clinical . He made it happen! He had always stated if there is anything after the sale of our car he could do , Please call me!!!!!!!! And I truly called him on it! He was there with a smile and willing to assist us, And was able to provide a car! The staff overall ( the lady at the entrance front desk friendly and always smiling ). I truly will be buying a FORD again! Steve is above the average of working ! He is working for YOU!!!!! And he CARES!!!!!!!!! Now service did a role also! They provided transportation to pick her up to get the car from the body shop! She called me! The job on repairs was SUPER!!! they detailed and clean the inside and out as if it was out the showroom. That's business for you! Made my baby girl happy! mama is pleased! GO FORD!!!!!!!!!!GO STEVE!!!!! And the crew at the body shop A++++++++.

Ysabellal Julca

5 de jun. de 2016

Service guys are awesome thanks Mac haik ford especially Oscar Sanchez he is nice and polite

Tonya Dorsey Dews

4 de jun. de 2016

Love this dealership! I have purchased two cars from this location and this is the only place I come to have my cars serviced. Would like to see familiar faces but so far I haven't had an issue.Oh I forgot! I never received the paper work to get my refund from GAP insurance off of the previous car.

Brooke Fountain

2 de jun. de 2016

Brett and Tresten made this a smooth, simple, quick and enjoyable car buying experience for me!! I am grateful for the time they both put into helping find the best car at the best price for my situation! I love my car and would highly recommend MAC HAIK to those who are looking to purchase a car!

Jaye Potter

1 de jun. de 2016

I was in for a recall on my 2013 C-Max. I also had a valet key made. Had an excellent experience. Everyone was great.

Sharon Britton

1 de jun. de 2016

Excellent customer service. The staff was friendly and explained in detail all that was done. I would highly recommend the dealership.

Joe Collier

31 de may. de 2016

This was my first time to use this dealership. The staff was friendly and very helpful. I will definitely be back.

Rhonda Lee

24 de may. de 2016

I purchased a 2016 fully loaded Ford Explorer Sport. I knew exactly what I wanted on my first trip to the dealership. I did not make the purchase on the first trip because I was still in the process of paying off credit cards to improve my credit score. I made the purchase on trip 2 which was about 3 wks to a month later. I spoke to Andy both trips because I liked him from the first visit. Andy Sattler is the BEST Salesperson I ever dealt with!!! He was very sympathetic and understanding of my request. He listened to my every detail. Let me backtrack. I made one visit to the dealership to check out the Explorer's in person. I am a Google person and like reading reviews and knowing what I want before I go in to make a purchase. This cuts down on everyone's time. The day I went back for the purchase, to my surprise, Andy remembered everything I originally spoke with him about from the vehicle to the personal details of why I wanted a new car (I traded in a 2010 BMW for the Explorer so I could have more room for my 2 new grandbaby's). This really impressed me!!! Andy made this such an easy process. He was so easy to speak with and did not give me run around. Andy explained all the features of the vehicle inside/outside. It was so much information I had to cut him off because I was in brain-overload---LOL. He gave me the comfort of calling him if I have any questions that would come up at a later date. This guy is WONDERFUL!!! I really appreciated his approach with me. I am a single woman and do not like all the smooth talking jive I normally encounter with salespeople. Andy did not give me any of that. He was professional and made me feel comfortable with working with him. I will not hesitate to send all my family/friends to Andy Sattler with Mac Haik Ford. You have an outstanding employee in him.

Kathleen Becker

24 de may. de 2016

Had routine service performed. Staff was pleasant and had me out in about 45 minutes .

Leo Z.

21 de may. de 2016

They helped us find an Escape to meet our budget and get most of the features we wanted. Other dealerships kind of dropped the ball when we could not meet our budget on a top of the line Escape, rather than help find what was a good fit for us. We still got a Titanium with tow package & sunroof. They did not have the color we wanted in stock but managed to get it the next day from Austin.

Sharon Hutchins

14 de may. de 2016

As I entered the service dept, I was informed It would take 2-3 hours to repair my flat tire. Fortunately I noticed my salesman Steve Anthony nearby and he was able to assist me! THANK YOU STEVE! I was surprised to see him lay on the ground and inspect my tire up close, he found the nail, had the tire plugged in less than 10 minutes! AWESOME Customer Service!

Jane Smith

13 de may. de 2016

I will recommend to friend and friends Dealership was great and helpful

Tonya Tolliver

13 de may. de 2016

Saturday i was there for inspection and oil change, i will be returning this weekend because now my Ford Focus sounds like a truck

John Montgomery

10 de may. de 2016

Mac Haik Ford's service personnel quickly resolve issues and offer great customer service

Paul Fehmel

9 de may. de 2016

I am satisfied,I am satisfied,I am satisfied,I am satisfied,I am satisfied,I am satisfied

Tommy Aguilar

7 de may. de 2016

I purchased a Ford Fiesta, the service was great! And my sales team of Mr. Clarence & Mrs Yoland Leija were Awesome! They helped me get a great deal and a car with excellent gas mileage, which is what i was looking for.

Jacqueline Herron

7 de may. de 2016

My brakes went out in my 2013 Ford F150, I spoke with the Service manager Ed, and he told me to bring it right in. I was assigned to Allison! My truck was diagnosed immediately and fixed the next day! I love the expedient service I received and my truck working properly again. Awesome customer service.

Clinton Akers

3 de may. de 2016

Very helpful and polite. Answered all my questions

Thelma Joseph

2 de may. de 2016

They were very pleasant and attentive and informative. ..

Robert Eaves

30 de abr. de 2016

Fast, efficient, job well done with a small wait time.

Nickie Harris

29 de abr. de 2016

This was my second Ford Escape purchased at Mac Haik. The experience, the price, the salesman, and the service was all excellent.

Dean Siotos

9 de abr. de 2016

Steve Anthony did a fine job and answered all of my questions. I'm very happy with the 2016 F-150, the bed liner and Tonneau cover, as well as the overall purchase experience.

Gary Haynes

6 de abr. de 2016

2015 Ford F-150. Service was excellent. Reps very knowledgeable and helpful

Norma Taylor

1 de abr. de 2016

I like going to this dealership because they are fast. I know I will be out of there in an hour or less!

Forres Haggerty

28 de mar. de 2016

I love my Ford SUV, It save me a lot of gas and it more roon

Brian Hollyfield

21 de mar. de 2016

Had a brake failure on my '09 F-150. I had it towed in at noon and had it back in service by 5:30 the same day. The Tech stayed late to finish the job. Corwin keep me informed and was a pleasure to work with. Much appreciated.

Tania Zamarripa Cruz

21 de mar. de 2016

The wait was perfect, service is the best, management is so courteous.

Jamere Walker

21 de mar. de 2016

Great experience every time I go efficient service detailed information great

Pamela Fowler Dickerson

21 de mar. de 2016

I had a 2 hour wait, but all was well. I knew it would be crowded.

K T

21 de mar. de 2016

I purchased a 2016 Ford Explorer. Friendly ppl and great customer service.

Marsha

21 de mar. de 2016

Everything was just fine I did not have to wait a long time.

Andre Duncan

21 de mar. de 2016

The staff was excellent and gave great customer service.

James Bryson

21 de mar. de 2016

Steve Anthony was great. He worked with me to get everything I needed added to truck and get it exactly like I wanted.

Donald Ullrich

21 de mar. de 2016

The salesman was very helpful, as was the staff. Love the truck!

Oscar Sanchez

18 de mar. de 2016

thank you Mac Haik Desoto grate service,,,it was fast service

Roscoe Rushing

17 de mar. de 2016

Oscar Sanchez & Bart Barrington are ideal employees that exhibit high degrees of professionalism!

FADDAADD1128

5 de mar. de 2016

When I arrived at the dealership, I hadn't even stepped out of my truck yet, and I had a salesmen waiting for me. That is how I knew it was going to be a good dealership to look at. The gentlemen shook my hand and introduced himself and Jay. I told him what I wanted, and he knew the lot like it was the on the back of his palm (it wasn't, I checked). Unfortunately, the truck I was looking for was a little out of my price range, but that was alright, because Jay had a back up. Infact, it was more suitable for me than what I had in mind in the first place. He was a polite, friendly salesman the entire time, always trying to help me out. Not pressuring me in anyway. If I said no, he wouldn't keep pushing, he worked on the price with me more than I could have expected, gave me more for my trade in than what I expected, and while I was there, I even got some dominoes pizza! Overall, my experience there was great, everybody had a smile on there face, and was very friendly. One thing that Jay kept saying to me that I found very settling is "I don't work for the dealership, I work for my customers." By far one of the best dealerships I have been too. Would definitely recommend to anybody looking for either a new or used car.

Unhappy buyer

4 de mar. de 2016

Called to verify that car was still available. Salesman stated yes and I informed would be there in 20 mins. He said asked for Derek. Arrived and no one there to greet or welcome. Walked lot and found car. Eventually ran into Derek. He said car is not avialable was put on hold. I asked why he didn't call me back so I didn't waste a trip. He said sorry. Poor service.

J

1 de mar. de 2016

First salesmen named Dereck was not nice but Brandy was great and took great care of me. She was very attentive and kept her word.

Jenni

29 de feb. de 2016

Mac Haik's Brandy, who worked with me was very good and easy to work with. I bought the car!I liked the fact that she stayed with me through the financial paperwork (although she had children at home). We definitely closed the dealership down that night. She understood that I was being overly cautious (I had had a very bad experience with another dealership) and was patient with me. I would definitely buy a car from her again.Thank you Brandy!Elliott, was great also.

kdawg52

27 de feb. de 2016

Brandy Molina is an excellent sales person she didn't stop until she found the perfect deal for me. I highly recommend Mac Haik Ford in Desoto.

Latasha Palmer

22 de feb. de 2016

I own a Ford Fusion. I have only been to Mac haik to get my car serviced. The staff was informative & let me know the time window on completion of services. The only complaint I have is that all of my tire stem caps were not put back on. I didn't notice until later that day. I know I may be a small thing, however, I brought it it with all the caps on and would have liked it back that way.Thanks

Tillman Hollingsworth

20 de feb. de 2016

Request information on a f150 nobody got back with me

peteotis705

20 de feb. de 2016

I was in the market for a mustang. I searched vigorously several dealerships.I'm a credit manager for rent A Center.I wanted to get the 5.0 gt. I was at the dealership literally all day Wow Steve and brandy worked on my deal. unfortunately I was unable to get the car I wanted my day was going horrible. I was in a situation where I couldn't afford to put money down until I got my income taxes. I just received a promotion from my job and I really needed a car to get back and forth to work. Brandy went above and beyond the call of duty to make sure that I'm a satisfied customer. Her warm personality , and sense of humor left a lasting impression on me. I immediately brought her another cell and I will continue to recommend everybody that I know to her that's interested in a new car. I am the assistant Sales Manager so I know a thing or two about customer service. on a scale from 1 to 10 I give her a thousand. keep up the good work and see you guys soon. Thanks Brandy.

ShaderriaRussell

19 de feb. de 2016

It was a quick and easy experience and I was in and out of the dealership in no time, for the first time ever with a dealership......

Kimberly Barnes

18 de feb. de 2016

You guys are so friendly and quick. My car was even washed.

sylver55

14 de feb. de 2016

J-Cuz is an awesome, sales man. He worked hard to get the price I wanted for my trade-in and the price range I need to purchase my pre-owned 2014 Ford Focus. Wonderful experience. Clarence in finance was great explained every thing, answered any questions I had.

Ysabel Julca

10 de feb. de 2016

Oscar always take care of me thank you oscar for good customer service

Michael Ford

8 de feb. de 2016

Salesman was great truck has some stuff missing that I didn't catch before I purchased it.

James Rogers & Debra Rogers

7 de feb. de 2016

I left my 2016 Fiesta at the DeSoto Mac Haik location for some warranty work at about 8AM thinking it would probably take all day. I called back an hour later to give Debbie my service department person my cell phone number and she tells me my car is ready. That's the fastest service I've ever received anywhere. WOW! Great work!

Robert Eaves

5 de feb. de 2016

2014 Ford Edge. Service exceptional and staff was very helpful

William Clary

4 de feb. de 2016

I have been treated with nothing but respect and always feel welcome when I come in to the dealership to have anything done to my car. Can't say enough about how well Steve Anthony goes out of the way to help his customers.

Nathan Barkdull

2 de feb. de 2016

We had read reviews on multiple dealerships in DFW. Mac Haik Ford had received very high marks for their customer service so we decided make this our first stop. We were not disappointed as the entire experience was in line with the positive reviews we had read about. We would absolutely recommend Mac Haik Ford to friends and family when making their next purchase and if we will definitely return for our next purchase.

Priscilla Souza

2 de feb. de 2016

salesman - Victor Valencia - was very supportive, knowledgeable and provided superior customer service

James Whitaker

2 de feb. de 2016

Every time I come in for service, there is a different crew. Insufficient time to develop trust in your staff.

Terry Steel

1 de feb. de 2016

good service..................................................................................................................................................................................................................................

TCU Alumni

30 de ene. de 2016

Jeff Carter with Mac Haik Desoto Pre-owned Internet SalesThis is the best gentleman, in my professional opinion, if youre in the market for a vehicle you need to get acquainted with how to get the best deal possible. It was as easy as deciding what vehicle I wanted to buy, which was a Jeep Compass Sport, then Jeff searched the internet , then offered me a price lower than what he could find on line. All the shopping was done for me so I knew I was getting the best solution for my needs.Just to be safe I went, I always suggest a person checks this out, to edmonds.com to get a fair market price of the Jeep I was interested in purchasing. Jeffs price was over $2,000 less than what Edmonds could locate in the area. Kellys Blue Book use to be the go to resource for car worthiness but Edmonds is the most up to date site of true market value. I actually entered the Jeeps VIN number to do a spot on internet search.Not only do you get the best price, you also get great customer service. I am a person that hates buying cars, going to market in Mexico, and just dealing with price negotiations. I wish what the price was on the car is what you paid at every business that sells automobiles. However, we know thats not the case unless you go to a place like CarMax which I would not recommend. So by Jeff shopping the internet for me in reference to an identical Jeep, he just beat the best price found so I was confident I was getting a better deal had I spent countless hours researching and shopping myself. Jeffs fellow employees work together as a team; all put forth an effort to make the process simple. When I signed the buyer papers with the finance manager there were no last minute surprises. She even went as far as discussing my credit report by pointing out suggestions that would improve my score.I have Identity thief and my credit is a mess so Im currently working with a company getting it cleaned up and accounts that arent mine removed. I had totaled my previous jeep so even though it was not the right time in my ID theft resolution, Mac Haik took that into consideration making the financing a breeze. So dont hesitate to call to get your next car, Jeff Carter at Mac Haik, even if you have challenged credit issues.You can reach Jeff Carter by calling Mac Haiks main number and asking for him in pre-owned sales: 972-274-8365. Text him at 972-971-7920 and/or email at jcarteratmachaikdesoto.com. Most of my interaction with Jeff was from texting and emails; saving me time of constantly going into the dealership which is something as I mentioned above I despise. It took me one day to look, follow-up was from the comfort of my environment by texting, phone, or emails, and then the second visit was delivery of my new Jeep. Can it get much easier?This dealership has really put the car buying industry into the future by utilizing the internet for locating cars for comparison. They simplify the purchasing process, saving me time, money, and most important I felt in control. Due to Mac Haiks business ethics, coupled with their system approaching customer needs, it was an enjoyable car buying experience that I have never encountered in the past with other dealerships.Glenn SteelmanTCU AlumniPhi Gamma DeltaPetroleum Club of Fort WorthNational Honor Society

Andrew Jones

29 de ene. de 2016

Very good and helpful employees. Bought my car on Saturday and they been working on trying do a deal for my wife ..

George Dunham

29 de ene. de 2016

The work on my vehicle was done in a timely manner and I am very satisfied with the results and the price I paid for the work done. Excellent service.

Joe Youngblood

29 de ene. de 2016

The folks at Mac Haik Ford, in my opinion, couuld'nt be better. I have a Ford Fiesta which was having some transmission problems. Dale Gentry, the service advisor called me at home and eased me through the process of getting it repaired. Everything was explained to me and a time was set to bring the car in. The car was repaired in a timely manner with phone call updates on the repair progress from Dale. Very satisfied with Mac Haik Ford!Joe Youngblood

Andrew Baka

27 de ene. de 2016

We have bought several vehicles at the dealership including a 1993 SVT Cobra, a 2001 SVT Cobra, a 2007 Shelby GT 500 and a 2012 Boss 302; as well as several F-150s and Rangers.

Gabbie Corletto

26 de ene. de 2016

I went in expecting to not enjoy the process of buying a new car. I was wrong. Buying a car doesn't have to be a headache or an ordeal. I have to say everyone at Mac Haik deserves 5 stars but my sales person, Andy Sattler, deserves 10 stars as well as my finance person Elliot. Andy was a joy to work with and super knowledgeable. He did not give me the run around and was very straight forward. When it came time to finance, Elliot was the man! I highly recommend this dealership and make Andy Sattler your man!

Kendall Love

26 de ene. de 2016

2014 pre owned Buick Encore .. The service was ok .. But the car has white paint splatter all over it . Car should have been properly detailed waxed/buff befor being labeled certified .. Had to come back 4 days after the sale because they say they didn't complete the ford inspection before they sold it ..

Mel Richards

25 de ene. de 2016

Very friendly, took care of my vehicle issues. Helped me in a most economical way. Have a great experience every time I use their service department.

kat-in-texas

24 de ene. de 2016

Friendly staff!! Went out of their way to accommodate me that day!

Lacie Patterson

23 de ene. de 2016

Had responded to a recall letter regarding the computer system for the airbag, that I had received in Sept. When I called Mr. Corwin told me I could come in that day which was on January 19th. The time for me to wait while they did that was longer then promise. He did apologize for the wait. He then told me there was another recall on the list (no letter had been sent) regarding the steering column bolts. He gave me the choice to either come back or stay. I chose to stay. He was verify helpful in explaining things. I was pleased with the service.

Howard Bowman

20 de ene. de 2016

Great job like the service thanks WAIT WASN'T THAT BAD

Ester Settle

20 de ene. de 2016

I decided to stop by and get an oil change on the spur of the moment so I knew I was going to be there for a while, but to my surprise I didn't have to wait very long at all. I appreciated them telling me about my tires and all the different payment options. The staff was very nice also.

Uvaldina Janecek

20 de ene. de 2016

I came in to get a flat tire looked at -- no appointment. Staff was friendly and helpful. My problem was solved, and no one tried to sell me a more expensive option of trick me into buying new tires! Thanks!P.S. Your waiting room is spacious and comfortable, but I had work to do and could never get the WiFi to work.

Felicia Castillo

19 de ene. de 2016

The customer services was the best! Thank You!Felicia

Michael Owens Pam Owens

19 de ene. de 2016

Due to the runaround and lying I was given by the Mac Haik body shop and repair departments when I had my car in to get the front bumper replaced due to a car accident, I was hesitant to take my car back here for the recall work. In fact, I made my husband take it in and pick it up for me because I'm tired of how all the auto dealership/body shop/repair & maintenance shops/auto parts stores treat women. They always try to upsell, convince you of unnecessary repairs or upgrades or just plain treat you like you're stupid and you're not the one who drives your car everyday and know it well. My husband (of course because he's a man) said he was given no issues and my recall work was definitely completed in a timely manner. I'm sure they would have tried to convince me that I needed something repaired or replaced. My son drove my car home for me and he says he can tell a good difference with the transmission program update I needed and that my car no longer shudders upon acceleration from a stop. I will be driving it today and will be testing out all the car doors as the latching mechanisms were also taken care of due to a recall. If I feel the recall work has fixed my issues, I will be highly satisfied and may actually take my car in again myself for any future work that needs to be done to see if I am treated as fairly as my husband. Otherwise, I have a perfectly good and inexpensive mechanic right here in our town who can also get me Ford recommended parts as they do work on several vehicles for us already. I also have a closer Ford dealership I can try out for my recall work. Mac Haik's service departments really need to impress me after how I was treated last time I was in several months ago.

Wilma Upshaw

19 de ene. de 2016

My salesman James was great, he sole me my 2014 Ford Escape and I love it he was very helpful. I call him afterward for his help on a couples thing I couldn't setup and he set it up for me.

Joseph Cavello

18 de ene. de 2016

Recently bought an F250. What a great product! Complimented by an outstanding job from the salesperson who had a rock solid understanding of the product to the quick and efficient financing process. I'll be back!

Klaus Lueke

18 de ene. de 2016

bought a 2014 chevy MALIBU.brian did a super job.3 car we bought at mac haik desoto tx.

Roger Smith

18 de ene. de 2016

Great atmosphere with knowledgeable salesman. I was still over the price point that I was trying to get to. I would have liked to get more comparison between the models.

Gary Haynes

17 de ene. de 2016

My service advisor was very professional. Very knowledgeable Very Helpful

Glenda Redding

15 de ene. de 2016

2014 Ford Escape excellent service staff very helpful showed me a few things on remote ignition I didn't know

Rogelio Vera

15 de ene. de 2016

Friendly service - just took a little too long but the staff was very friendly and that makes up for it.

Leverne Hearn

15 de ene. de 2016

Very professional, no problems experienced. Both serviceman and driver were very helpful.

Robert Thompson

15 de ene. de 2016

When i dropped off my car on Tuesday, 1-12-2016, Bart was the one who took car of what I neeed. He called me around 9:15am, on 1-13-2016. He said that when i came to pick up my car that i needed to see Alicyn. When I arrived Alicyn was very helpful. I also dealt w/Chelsea, and Ryan. The whole group was outstanding.

RonR

11 de ene. de 2016

I found the staff in the pre-owned department extremely helpful, patient and pleasant. I very much appreciated the non-pushy attitude that is sometimes experienced in auto dealerships. They made the entire experience a pleasurable experience and I drove out in a beautiful 2014 Ford expedition that was exactly what I had been looking for. Amazing!

Oscar Sanchez

11 de ene. de 2016

The service guys are great and fast thank you service deparment

Jesus Izquierdo

10 de ene. de 2016

Went your spoke to the customer,about the job the yourselves,about the job there doing On my vehicle,that job looking much better Ann more professional, and the customer Be more happy,and always that customersCame back,because you're care!!!...

Cacedie Spicer

7 de ene. de 2016

Everything was great. I will definitely recommend Mac Haik.

Drew Baum

5 de ene. de 2016

Once I decided on the Mustang (over Camaro and others) and the specific options I wanted, I searched through the online inventories of all 274 Ford dealers in Texas. Not only did Mac Haik Ford Desoto have the car I wanted, it was also priced lower than any other dealer with a similar car. My agent, Steve Anthony, was quick, affable, and took care of all my needs. The dealership even got me a better financing deal than Ford itself was offering by going through another lender. I have already told people to check Mac Haik dealerships first, regardless of which brand they are buying. I will be coming back to Mac Haik for my wife's new car when the time comes.

Ryan Cochran

2 de ene. de 2016

Overall excellent experience, Very friendly staff.

Cortney Lackey

2 de ene. de 2016

I purchased a 2016 Ford Fusion! My service at Mac Haik was absolutely fenomenal. James and Andy both helped me with my purchase. Andy went above and beyond and spent extra time going over each feature that my car had to offer. James made sure I got my windows tented in a timely fashion. I was so pleased with my service. I will definitely be returning to Mac Haik for my next purchase. Happy New Year to me! -Cortney Lackey

Anne Weaver

1 de ene. de 2016

Great people to buy a car from. They have a excellent sales staff and many Mustangsto choose from.thanks again Mac Haik in Desoto!

Arthur Tabor

28 de dic. de 2015

I have 2010 F150 with high mileage & frequent oil changes due to the vehicle is used in my business. I was reminded that this was a free oil change & that also helped. I would like to thank the rep that assisted me in obtaining my yearly maintenance service

Gary and Alison Fourtner

26 de dic. de 2015

I purchased a 2015 f150 king Ranch 4x4.Our Sales rep and the finance business manager was knowledgeable, helpful and very friendly.Very pleased with our experience.

Sheila Jackson

26 de dic. de 2015

The staff was very helpful and I'm not able to get my car fixed right now but they explain my options.

Robert Floyd

24 de dic. de 2015

The staff was courtiuos and always keeping you updated. The service repair employee Mr Wesley is great peason that knows his job kudos to him and the other staff members for a job well done .THANKS and we will return if needed.

bam-bam

22 de dic. de 2015

The staff was very courteous, professional and processed my vehicle in less than an hour.

Dolores Martin

22 de dic. de 2015

I had a warning light on my 2014 Fusion. I took to Ford Service and was informed that it was a recall item, which I was unaware of. The problem was fixed and I got out of there before noon. The service person greeted me with a smile and sent me away with a smile. Very good customer service.

Kathleen Becker

17 de dic. de 2015

Took my car in for service before heading out on a long road trip. They really checked the car out and discovered my battery was going so I was able to replace it before I got stuck on the road somewhere. Really appreciated it.

Emily Jones

17 de dic. de 2015

2016 Ford Escape. Salesman was courteous and knowledgeable. The upgradestook longer than I expected, but the end result seems fine. I am still learning how to use the "bells and whistles."I plan to have you service my vehicle. I need good deals on service.

Robert Cullen

16 de dic. de 2015

Oscar is one of the most courteous and most knowledgeable service people with whom I have ever worked. J could not have asked anything more of him. Great guy and great service.

Robert Thompson

15 de dic. de 2015

Corwin was excellent. he went out of his way to make sure that we were taken care of. When we came to pick up our car on Friday Corwin was assisting other customers, so Deb took care of us. She was outstanding as well. We have worked w/both Corwin & Deb when they were in the Quick Change area

Latona Maryland

15 de dic. de 2015

It went quickly and efficiently. Every one was nice and helpful. I know I can find an oil change cheaper somewhere else but I enjoy my experience here. I will continue to get my car serviced at MacHaik Ford Desoto.

Carolyn Smith

14 de dic. de 2015

I took my Escape 2014 in for factory recall and the service was great. I think your dealership is wonderful and very helpful . your service staff is awesome.

Thomas Hubbard

13 de dic. de 2015

Ford FX150 2014. The service was great and quick and understanding. The staffs was helpful with respectful.

Lyle Shive

13 de dic. de 2015

Wes took good care of things for me...............................................

Fred Coleman

11 de dic. de 2015

My experience was great staff was very helpful (Alicyn)

Richard Conley

11 de dic. de 2015

All the staff were friendly and professional. My experience was as it always is, top notch.

Guillermo Garza

11 de dic. de 2015

Wesley was personable and very helpful with explaining my car issues. He sought solutions to benefit the longevity of the vehicle (oil change) without having it feel like he was up selling. He seemed to anticipate questions and issues before they arose. This was my first maintenance interaction with the dealership and it was so much easier than anticipated.

Debra Ryno

10 de dic. de 2015

NICE SERVICE ADVISORS THYANK YOU ALL GRATE PEOPLE

Kristie Long

10 de dic. de 2015

I came in to have my battery checked and it ended up having to be replaced. Service was done in a timely manner

David Hughes

8 de dic. de 2015

I purchased a new F150 Lariat 4X4 Tommy Long was great. He listened to me, and stayed in touch. He did not pressure me, and mad the process easy. Elliot was so friendly and didn't even mind paying for an extended warranty.David Hughes

Marsha Montgomery

7 de dic. de 2015

The staff was very helpful and we had to get warranty service on a door lock. All is well and we look forward to continued service with Mac Haik. We purchased a 2015 f-150.

Larry Mckay

7 de dic. de 2015

Wesley in the Service Department provided excellent service. He was very helpful and explained everything in detail on how they repaired my Ford Edge. Wesley made my experience in Service very pleasant.

Rowland Uzu

4 de dic. de 2015

Always great experience every time I visit. Service and maintenance department teams are skilled, knowledgeable and courteous to customers. I have been a customer since November 1999 and still enjoy all my Ford vehicle service at this dealer. Will recommend this dealership highly....Rowland. Satisfied customer since 1999

Lois Atwell

3 de dic. de 2015

We came not knowing what the problem was, and Debbie brought a out tech to ride with me so that I could show him the noise. That impressed me

Bobby Cano

1 de dic. de 2015

I bought a new truck in Feb and 3 months later my sync & bluetooth system quit working. Your staff was very attentive and friendly compared to other visits I made, however I didnt get my sync system running cause the computer broke. I am waiting to hear back from your staff when it is fixed.

James Gilliland

1 de dic. de 2015

Service was excellent. very friendly and helpful.

Anthony Bussey

30 de nov. de 2015

It was great serv. & not very time consuming. And I appreciate you all getting me in before you closed.

Mike Posey

26 de nov. de 2015

I had the same problem with my Ford Edge last year and had it fixed at Waxahachie. I had same problem and you fixed it. I noticed on the work order from last year it said nothing about replacing any parts, but on your work order parts were replaced. You got my car in and out the next day because I was leaving town. I appreciate the Buick turn around and service.

thedude

16 de nov. de 2015

Brought in company truck with a list of problems. Wes took care of everything and actually answered the phone when I called, was very pleasant, and got me back into my truck by 5:00 pm the same day. He is a true pro and I will now have the whole fleet serviced there. Great Job.

8971Cr

30 de oct. de 2015

I have contacted this dealership several times to get a 60 dollar credit for a car under warranty. I received no help from them or FORD Corporate. Shame in both of these entities. U paud close to 30 grand for my car with the extended warranty. No one will help for a 60 dollar reimbursement. Think about doing business wit these entities before you spend your money. MYbe another compAny will care more about your experience with th.

D Jones

16 de sep. de 2015

Five Star Dealership *****-----------Beware of a sales character named Young who poses as a "Sales Consultant".....HA!

Kelly

21 de ago. de 2015

We talked to Bernail on the phone about purchasing a new escape, he knew exactly what we wanted and how much we were willing to spend. However, when he arrived, he was no help at all. He was more concerned about other customers, who were not even there to see him. He made us wait in his office for 30 minutes, just to come back and tell us what he had already said. It was ridiculous. After being there for 3 hours and getting nowhere, we decided to just walk out. We were very upset with his "help." He was more concerned about making money than he was about helping us.

JohnnyM

3 de ago. de 2015

Our salesmen, Mr. Andy Sattler, was just finominal! He made purchasing our new truck such an easy and wonderful expirence! We got everything we wanted! I recommend Mr. Sattler to all my friends and family! Stop by Mac Haik Ford in Desoto and ask for Andy Sattler!!

Bob

2 de jul. de 2015

First time Mac Haik service dept customer. I recently bought a 2015 F250 for towing a large 5th wheel RV, but the Ford dealer I bought it from is over an hour away from home. I scheduled an appt for my second oil change/tire rotation during a small time window I had between RV trips. Just before the appt, a major issue with the truck arose. It turned out that this would require extensive work. John, the Service Advisor, made sure that all the work needed was completed and kept me updated with status and outlook. We left the next day on an RV trip from Dallas to Minnesota during which the F250 developed a diesel fuel leak. Upon arrival in MN, one call to John initiated a process that resulted in a repair by a MN Ford dealer that Scott, the Mac Haik Service Manager quickly agreed to pay for since it was part of the repair done at Mac Haik. I was in/out the same day in MN with $0 out of my pocket because Scott quickly, with no hassle, agreed to work directly with the MN Ford dealership to pay for the repair. I look for high quality customer service with good communication and fair pricing from any service provider. When a hiccup like this happens (especially for a complex machine like an F250 6.7L diesel) I also look for someone who will stand behind the service delivered. John, Scott and Mac Haik delivered outstanding service when I needed it, in both instances. They made a return customer out of me.

Bob

2 de jul. de 2015

First time Mac Haik service dept customer. I recently bought a 2015 F250 for towing a large 5th wheel RV, but the Ford dealer I bought it from is over an hour away from home. I scheduled an appt for my second oil change/tire rotation during a small time window I had between RV trips. Just before the appt, a major issue with the truck arose. It turned out that this would require extensive work. John, the Service Advisor, made sure that all the work needed was completed and kept me updated with status and outlook. We left the next day on an RV trip from Dallas to Minnesota during which the F250 developed a diesel fuel leak. Upon arrival in MN, one call to John initiated a process that resulted in a repair by a MN Ford dealer that Scott, the Mac Haik Service Manager quickly agreed to pay for since it was part of the repair done at Mac Haik. I was in/out the same day in MN with $0 out of my pocket because Scott quickly, with no hassle, agreed to work directly with the MN Ford dealership to pay for the repair. I look for high quality customer service with good communication and fair pricing from any service provider. When a hiccup like this happens (especially for a complex machine like an F250 6.7L diesel) I also look for someone who will stand behind the service delivered. John, Scott and Mac Haik delivered outstanding service when I needed it, in both instances. They made a return customer out of me.

chundra

24 de may. de 2015

Customer Service Superb. They took care of me explained everything regarding my vehicle and when I return. VERY Happy experience. They got me set up with their rewards program also explained how it works. Everyone I came in contact with exceeded my expectations.

nothappy

3 de abr. de 2015

I bought a 2008 ford ranger with 96,000 miles on it, really nice looking truck, but looks aren't everything, there was a couple of minor things wrong with it and they couldn't fix those right , then I took it in to be fixed and they put a big scratch on it and said it was already there, and they kept it a whole week. I would never recommend them to anyone . I wonder if mr. Mac Haik knows how they treat his customers , or is he in on it. On top of that me and my wife bought a 2014 ford focus and they couldn't match her credit unions interest rate they lied to us about that.

Joe Whitmore

20 de mar. de 2015

Mr. Larry Sparks did a excellent job helping me purchase my first pickup truck. He made the whole experience easier than I expected.

Jesse

16 de mar. de 2015

Victor emailed me everything that I needed to make the transaction go well, which was very important to me since I live fairly far away. They have a great sales team and vehicle selection.

pam mcdowell

16 de mar. de 2015

My experience with Mac Haik Ford was one of the best experience ever, the salesman b.fair was a great help during the process of my new car, I highly recommend b fair to anyone that's looking to purchase a new car Through Mac haik ford dealership

Billy Love

15 de mar. de 2015

I appreciate Mac Haik Ford for give me the absolute best price for my Taurus..From the moment I walk in, I felt welcome.. I had previous walked out of two other dealerships because they had add-ons and addendums prices added to the purchase price.. My salesman, Mr. Fair was straight and upfront about his bottom line number. At my advanced age, I dont have time to waste. Mac Haik Ford's process is quick and simple. I enjoyed my buying experience, and highly recommended them as well. If you are in the market looking for a new or used vehicle, I strongly suggest trying Mac Haik Ford in Desoto first. When you get there ask for Mr. Fair, tell him Billy sent ya!!!

ninfa rodriguez

15 de mar. de 2015

I came in to buy a Focus and I made that known to my salesman B. Fair. He never tried to sway me on another car and I appreciated that. He asked my color preference, my must haves and my monthly note. I received everyrhing i asked for!!! I love my new car and I owe that to Mac Haik and B. Fair. Give them your business ypu wont regret it!

ElFrances Mitchell

15 de mar. de 2015

I've gone to different dealerships and have talked to a couple of salesman via phone and was given bad news every time. At this point I'm about to give up and a friend gave me a business card and I talked to the salesman via phone and he told me to come in and let's see what we can do. I asked are you sure because I didn't want another disappointment, I told him my credit wasn't that great. I went in and I want to tell you I drove out not only was it a car but it was what I wanted and what I can afford. I was blessed with a used Volkswagen. I want to say Bernal Fair rock and I've already passed out several of his cards to my friends and coworkers. Mac Haik Ford you have a gem on your hands.

Glenn Heights resident

14 de mar. de 2015

We purchased our sons first vehicle there and Im very pleased with the whole processed. Jose was great and I recommend you guys call him if you're thinking about buying that first car for your kid. Awesome. Thanks Joe.

Austin mccarter

14 de mar. de 2015

Very helpful and there five start worthy he's very nice very helpful he doesn't beat around the Bush. He made the whole experience easy and painless he's a God man and easy to talk to

Eric Dominguez

14 de mar. de 2015

We recently bought our 2014 Cadillac SRX and honestly this is the best vehicle we ever had. We love our suv and thanks to our sales person Victor Guzman we had a such a pleasant experience, everything was so quick and we would definitly go back in a few years to buy or trade a new one

Nahuytl

14 de mar. de 2015

I love how Victor Guzman helped me buying the Jeep of my dreams! The process was very easy and fast....I would recommend this dealership to my friends and family! Way to go Mack Haik DeSoto!

Ava Davis

14 de mar. de 2015

This place was awesome. I got a great deal on a great car thanks to my salesman Kevin. My Sonata is the greatest. Other places like to play a lot of games when it comes to pricing and the cars are below par. I was able to get a great deal and a great car with no problems. I will be sending references to them for sure.

girlie-girl

13 de mar. de 2015

Met salesman Oliver Malcom and he is easy and good to work with. I learned about the cars I was interested in and he helped me narrow down the cars I will consider to purchase. He's very knowledgeable and attentive and professional. And as soon as I am financially ready, I will go straight to Mac Haik Ford to find Oliver to buy my new car.

Julia Gloria

13 de mar. de 2015

My husband and I have purchased 2 vehicles at Mac Haik Desoto and both occasions we had the pleasure of dealing with Victor Valencia. He made the buying process so smooth and easy, he was patient and very knowledgeable on the vehicles he was demonstrating, always keeping our budget and needs in mind. He was sure to answer all of our questions and settle our concerns, I always recommend him to anyone searching for a vehicle after having such pleasurable experience.

Beatrice Garcia

13 de mar. de 2015

Victor Valencia Sold me a 2015 Ford Escape with no problem. I am one happy. Camper. Thanks a Bunch Great Job. Victor. Valencia.

Mustang Mom

13 de mar. de 2015

If you want a well priced new or used vehicle run don't walk to Mac Haik Ford. Ask for my son, Oliver

Eric Dominguez

13 de mar. de 2015

I would definitely recommend Mac haik ford pre-owne used Great service great experience awesome team to work with you!

Fusion Owner

13 de mar. de 2015

Had to get a recall done on my Fusion and Oscar in the Service dept took excellent care of my car and got it back to me quickly.

CHenderson

13 de mar. de 2015

I recently visited Mac Haik Ford Desoto in search of a small pickup for my son that's in college after leaving another dealer that was playing games and wasting time, I was greeted by a young man by the name of Jose Ortiz I told him exactly what I was looking for he directed me to a sharp looking Ford Ranger. I got heck of a deal on the truck and my son was very pleased as it was a surprise birthday gift.

CALANDRA STATEN

12 de mar. de 2015

Debbie was absolutely WONDERFUL AND OUTSTANDING. VERYYYYYYYYYYYYYYPROFESSIONAL AND KIND.

DEBRA TAYLOR

12 de mar. de 2015

CAME IN FOR A 4 WHEEL ALIGNMENT AND AS ALWAY DEBRA RYON TOOK GREAT CARE OF ME

DAVIE ENOCH

11 de mar. de 2015

STAYEDON TOPOF THINGS.LET ME KNOW ALL THAT NEEDED TO BE DONE. VERY PROFECIENT

texashaunt

11 de mar. de 2015

went to buy a truck prenegotiated internet price, then they secretly upped the price $1500 on the contract. i caught it and became inconsolably furious. they called the cops to get me out of the showroom. they tried to steal $1500 from me and i get removed by force. the sad sad part is i might have bought it without their snake in the grass crooked ways.... AND i really wanted the xxxx truck. but crooks just can't help being crooks

AUTRY

6 de mar. de 2015

SERVICE WAS GREAT AND VERY QUICK. LIVES UP TO THEIR NAME "QUICK LANE"

CATALINA

6 de mar. de 2015

My experience with purchasing and servicing my vehicle at Mac Haik Desoto has been of the best customer service.

THEALONIA PAYTEN

6 de mar. de 2015

GREAT EXPERIENCE. ADVISERS AND MANGER AT THE QUICK LANE WERE VERY COURTEOUS.

Claudia

5 de mar. de 2015

Great customer service. They were very helpful and knowledgeable . Will be returning to get all my service here . Robert at quick lane is the best.

sflores

28 de feb. de 2015

I went to buy a SUV, Victor Valencia was the one that was helping me. He was truthfull and honest no lies behind my back. Not even pressuring me on doing what I couldn't afford. Very good service on maintaining their customer comfortable. But at the end I wasn't able to purchase an SUV with some problem on myself with banks. But in the future would like to go back and try again with Mac Haik ford dealership awesome service. :)

Ben jamin from Crosby tx

18 de nov. de 2014

Saw the truck online and called wade smith. Set up finance with my credit union. Drove nearly 4 hours from Houston and was not disappointed at all. Truck was as clean as salesman said and he pointed out what defects were there on the phone. Don't know any of the other salesmen but I sugges u ask for Elliot McCray. Great guy. He took care of me when I arrived. Start to finish I was in and out in less than two hours couldn't ask for a happier way to buy a truck. You can wear my credit union had screwed up paperwork they took care of it like it was no big deal

Brent

29 de sep. de 2014

Came from another dealer where advertised price in cars.com was bogus ........ here the advertised price was the price and the car was all I had hoped for. The two salesmen I dealt with were straight fwd and enjoyable to be around. Good experience....had to haggle on my used car price a little BUT that is part of the deal...definitely would recommend this dealership to anyone.

Brian

5 de ago. de 2014

My online salesperson, Jerry Sparks was straightforward, honest and efficient. I couldn't have asked for a better person to deal with. Mac Haik Ford has earned a lifetime customer as long they keep doing business like this. Straight up no haggle pricing (that beat anyone else I could find), and great people to deal with. The finance guy, Charwick Reed was the same. Mr. Sparks and Mr. Reed made my car buying experience a breeze. Kudos to them and the dealership.

NotSoLucky

19 de jul. de 2014

I took my navigator in for service. Corwin Myles was my service mgr. He is not an honest person. After repairs for our original issues, something else came up and he added notes to my ticket that I declined service, when he NEVER said one word to me at all. When I requested a meeting with managers the truth came out and and there he sat "exposed". He had to admit that he never spoke to me at all. Mr. Miles....the truth will set you free. Stop telling untruths.

Anthony Bond

1 de jul. de 2014

My wife and i were recommended to Mac Haik by a friend that worked closely with them. We drove over 45 miles to get here simply based off of what we had heard from them. We were a little skeptical by Jon Jensen as he told me over the phone "we will do anything to make your deal happen". But sure enough he did just that. We did not have to compromise on the vehicles we wanted at all. My wife and i both drove off in brand new cars that day without being there for hours. Thank you Jon for helping us both get our perfect cars!

John P

27 de may. de 2014

I spent the day last Saturday going to different dealerships with my daughter, who was going to purchase her first car. We started at Ma Haik Ford in Desoto and went from there to five other Metroplex dealerships. The difference was amazing. Bob Garrow, the Mac Haik salesman, treated us with respect and honesty,no high pressure tactics, no trying to keep our trade in hostage to make us stay there, no trying to make us feel cheap or pressuring us to buy a more expensive vehicle than my daughter could afford. The other dealers were disrespectful and dishonest about pricing, and their tactics were shameful. After literally a full day dealing with slimy sales tactics, it was a great pleasure to get back to Mac Haik in Desoto and complete our deal. I understand that Mr. Garrow has been promoted to finance manager, which is a very good sign that this dealership rewards honesty and fair dealing.

cbjr

12 de mar. de 2014

I purchased my first car in Aug. 2013 with hopes of receiving a $500 College Rebate from Ford. I know that this rebate is not guaranteed, but it doesn't hurt to try. The salesman, Mike, had me fax my school information to the dealership so that THEY could submit the rebate to Ford. I never heard back from Mike, the dealership or Ford about my rebate. It is now 6 months later and I have been trying to get a hold of Mike through email and phone calls but he has not responded to any. I know of someone who purchased a new Ford in January and got a reply to their rebate the next month. I do not know why the salesman is ignoring my attempts to contact him, and I am starting to think that they never even sent in my rebate to Ford. All I am asking for is proof that my information was submitted to Ford! Up until this issue, my experience at Mac Haik was pleasant... I had even referred buying customers to them. If you decide to do business with this dealership, make sure anything they offer is put in writing or is added to the contract.

Bob

13 de ene. de 2014

This is my first time to write a review. I am writing after reading several of the bad reviews. Reading them made me wonder of we are writing about the same dealership. I bought a new Taurus. My salesman was great. He was polite and knowledgeable. The price compared to other dealerships. They didn't have the car, but it was there very shortly. I have been to the service department twice with no problems. I would go back and would recommend the dealership to others.

Z. Curry

17 de dic. de 2013

DO NOT USE THE SERVICE DEPARTMENT! The following is a true story and I am stunned they call themselves a Ford dealership. I have been to many dealerships and only FORD because I am a FORD guy and I can't believe the service I received from this place. I went in for the following items to get my car fixed up and ready to go: Two new front tires. Fix turn signal on passenger side. Oil change. I went in at 7:00am when they first opened to get these items completed because they were needed. I dealt with a service advisor by the name of Corwin and I explained everything I needed done. He told me that the latest he could have me out is by 12;30 and he offered me a free shuttle service back to my house which was good customer service and I said no thanks, I don't mind waiting and incase you needed me for something. So I waited patiently in the lounge for several hours. I would run into Corwin here and there and he updated me maybe once about my tires, that they were on there way back. Another few hours went by and he swung back by the lounge and I asked him if it was completed and he said he was going to go check and let me know, he did this a 4 or 5 times since I was dealing with him, then he just disappeared for around two hours or so. This is when I was get EXTREMELY angry and talked to another service advisor who showed me on the screen what was going on..... The tires appeared to be on hold and they have been for awhile, even though they made it back to the dealership along time ago they were placed on hold and for NO EXPLANATION. I got TICKED OFF now, and went to speak to the service manger who was not there and then I demanded to speak to the GENERAL MANAGER, GREG JONES! After speaking with him he wrote down all the complaints I had and went to go find out what was going on with my car. maybe 5 minutes later he and the other service advisor came in together and the General Manager said that everything is great and he tested the lights himself and they were good to go. He also said that he will give me a free oil change next time and I went ahead an accepted his apology and free oil change. I go back out to my car after paying and guess what?????? IT WAS STILL NOT FIXED! These people need to know that customer is king and while we may not be right all the time, they owe it to us to make it right when they mess it up!

Ted "T-Bone" Williams

19 de nov. de 2013

I thought I would never get a car because of my bad credit. Went there and talked to Mark and was there for three hours before driving off with a 2011 F-150 with $500 down. This was a blessing for me.

Never Again

7 de sep. de 2013

This is my very first review ever doing. I received a call from a female stating that I had been approved for a car up to 25k. I already know that I am terribly upside down so I asked her to verify that it was me. She explained that my credit report had been pulled and everything was good to go and I just needed to bring in my check stubs, proof of residence. After driving 45mins to the lot I meet with Marc Shearer (SHOULD HAVE WALKED AWAY) he sits with me at this table in the lobby and tell me to go find what I like on the lot. After telling him my too 3 cars he begins to go over my credit report n tell me how upside down I am. I tell him I know all this why would he tell me to come 45 mins to go over stuff I know. He then ask me if I can call my grandmother, mom,dad, boyfriend to co-sign. I tell him no and he basically just says thank you if u think of someone that can co sign call him, don't need anything but their social n dob. A TOTALLY WASTE OF TIME!!!! MARC SHEARER NEEDS TO UNDERSTAND THAT IT'S THE CUSTOMERS THAT'S MAKING SURE HIM N HIS FAMILY EATS SO HE MIGHT WANNA TAKE SOME CUSTOMER SERVICE CLASSES N NOT BE SO DARN RUDE!!!

B.Rae

4 de jun. de 2013

I visited Mac Haik Desoto for the first time ever on Saturday 6/1/2013. The salesman Randall Lilly was nice and polite. However his communication skills and overall knowledge was not the best. I did not encounter an issue until after processing the paperwork. I noticed a discrepancy on the price of the vehicle that was on the paper work and what the salesman and I agreed to. Mr. Lilly stated he could not assist me with the number breakdown as he had no knowledge of the process (but told me when I entered the dealership he had been in the business for years). He then asked for the sales manager, Roland Lynn to assist me. Mr. Lynn acted as if I was calling for WW3 by asking him to leave his desk to explain the numbers to me. His attitude was horrible so he pushed me off onto the sales director, Sam Campbell. Mr. Campbell was the absolute rudest sales person I have ever met. He continuously made out of line rude comments and on three occassions threw his pen forcefully onto the desk as if customer service was a problem for him. I do not recommend this dealership to anyone looking for great customer service. Had I not already signed the paperwork I would have left the car that I purchased. I am very scared as I see many other reviews stating that their service dept has bad customer service and I purchased a warranty with this dealership. BUY ELSEWHERE BECAUSE THE SALES PEOPLE DO NOT CARE.

Jerry

2 de mar. de 2013

I hope you read this before you consider using Mac Haik Desoto service department. My experience was terrible. They do not communicate well. I am suspect of their honesty, and amazed that any organization that treats customers with such disrespect can stay open. Help them out with their workload. Make sure they have less customers to bother them! There are too many companies that work hard to provide a honest customer focused service. Let's help keep them in business and avoid these lazy entitled companies from taking business from them.

John

3 de ene. de 2013

I am only going to state facts. My wife and I test drove a Suburban. We talked with 2 salesmen, Will and Bruce. They appraised our trade in. We were very close to a deal. It was 8pm on New Years Eve, so we discussed talking the next day (New Years), to work it all out. I call Will on New Years and say that with a few hundred, we have a deal. He says he will talk to the manager and get back with me. Nothing. 4 hours later, I call Bruce and tell him the same thing. He says that the dealership is closed, but "a few hundred should be really easy". He says he will talk to his manager in the morning (1/2) and get back with me. The morning of 1/2, Will (not Bruce) leaves a message at my house. I call him back and tell him again what I had told Bruce. He says he will talk to his manager and call me back in an hour. Nothing for 3 hours. I call Bruce. Bruce says "I'll find out where we are and call you back". An hour later, Bruce calls and says "well, it's sold". Those are the facts, as I feel stating facts will help you in your decision to use or not use this dealership. I have bought 15-20 vehicles in my lifetime so far, and I have never had such deceitfulness happen until now.

Picasso

10 de nov. de 2012

I have purchased 2 cars in the last 3 years and Steve was my salesman both times. His knowledge and follow up must be commended! I came back to Mac Haik because of his great follow up! The dealership has so many cars to choose from!

Pete (Picante Salsa Man)

8 de nov. de 2012

I had told Larry Sparks that I would be out to look at a vehicle. Upon arrival, Larry was there to greet my wife and I. I told him what I would offer after looking and driving the vehicle. He stated that he would check with management. They gave me an offer and I counter offered and we came to an agreement. They got the paper work ready and Sam Haidar, sales manager, got me a better rate than expected. Larry followed up with a call a couple of days later to check on our happiness with the vehicle. Everything went very well

Jerry

17 de sep. de 2012

I bought a vehicle there a few months ago and had a horrible experience. I talked to 2 sales man and both were completly worthless and unprofessional. I went to look at the truck and drove 3 hrs away. When I drove up the sales person I had talked to wasnt even there after I told him I would be there. They gave me another sales guy. this guy had one of the dirtiest mouths I have ever heard. He bad mouth some of his employees and didnt know his facts on the car. Only reason i bought the car was because of the deal. Other than that I will never go back. they made no effort to make me feel like a valued customer. This place only cars about the profit and is going to eventually see how they are doing business all wrong.

Coldgen

20 de jun. de 2012

Stopped by several times within the past month looking for a vehicle for my daughter. Test drove a vehicle and was talking to the sales rep who excused himself because of anither customer issue with the promise of returning soon to help us. 35 minutes later, my family and i walked out the door with no help or anybody questioning why we were sitting there by ourselves or why we were leaving. Second time, got in a car to test drive and a minute down the road, ac shut off, warning lights flashing, no coolant, engine overheating. Heard the same from another customer in the showroom complaining about a previous purchase too. Avoid at all costs!

Mami4606

19 de jun. de 2012

I recently purchased a used vehicle. They did everything possible to make me feel welcomed. They even matched the price of another vehicle that was exactly the same!

Used Car Buyer

13 de jun. de 2012

Saw a good deal on cars.com, called about what appeared to be some damage from the photos, was assured the damage was minor. Got there major damage was present which the guy just sort of said, "and now you know why that car is such a good deal." Saw several other people stop in and look at the same car. I think they were using it as 'bait'. Just want to show their other cars, none which have prices on them.

Dad's car

6 de dic. de 2011

I recently purchased an 06 Taurus through Mac Haik Ford and was very happy with my experience. Billy was professional and easy to work with and I would certainly purchase another vehicle though this dealership.