Chad Lynch

6 de ago. de 2021

Lithia Ford is a class act! I bought a used truck from them last month. Drove it home, check engine light came on, on my way home. Took it in the next day, and it ended up needing a new transmission. They took care of it free of charge. They took care of me when they didn’t have to. I’d recommend dealing with these ten times over. Great group of guys and gals at lithia Ford of Roseburg. I look forward to doing future business with these guys.

angela holycross

24 de sep. de 2021

We had help perching out 2020 trd pro from Vincent Mayes, he went above and beyond! Very helpful and friendly! Will definitely be back.... thanks again Vincent

Klyn Alesh

25 de sep. de 2021

Worst service experience I have had at any dealership. I purchased my car from another Lithia, and had purchased lifetime oil changes. When I had called Lithia Ford of Roseburg and made my appointment, I let them know that I had lifetime oil changes but was not given paperwork and didn’t know what I needed I was told to “call the place I bought it and figure it out myself” I was asked my last name and they proceeded to put my appointment under my mothers account. When I went in today to actually get the oil change Rocky again said my lifetime oil changes were under the previous owners name, when I pulled up the proof I was emailed from the Lithia I purchased it from he back peddled because The person put the appointment under my mothers account. When I complained to Robert, he dismissed my being upset and made loads of excuses for the behaviors of his staff. If you need service done, save yourself the trouble and deal with the staff at Lithia Dodge, much more professional and even apologized for my experience at Lithia Ford. Will not be back, and word to the wise, if you’re a woman, bring a man in with you. My experience today turned pleasant as soon as my father walked in with me to start the appointment and my husband walked in with me for pick-up. Buyers and service needed beware. Edited to add I was questioned as to whether I knew if my car was actually a diesel, when the paperwork I provided said that it was.

Dave Lund

22 de sep. de 2021

Very fast turn around for my oil change. Cheerful customer service from everyone I contacted.

Troy Russell

15 de ago. de 2021

Been going here for years for service on our Ford Edge. Not sure what has happened to the Service department but our last appointment was a disaster due to the service writer. We made an appointment for an oil change and coolant flush two and a half weeks prior but when we show up for our appointment the service writer says; we can’t do that coolant flush, something about that being done on a different rack that has to be booked three weeks in advance. We booked two and a half weeks ago I told him. After asking for his manager he says, well you can leave it here and we’ll see if we cam get to it. Um, I don’t think this guy understands an “appointment”. No thanks we say and forgot the oil change, we need to figure this out. I call the Service Manager later in the day and get a call back message but after leaving several messages for him I can’t get him to call back, it’s been seven or more working days with no response. All I am asking him in the messages is how do I make an appointment for an oil change and coolant flush based on that interaction with his service tech.