Cruz2016N

14 de sep. de 2016

Thank you Mr Ibrahim to serve us and let us make our dream car come true. I really appreciate it , the service was quick , professional and excellent. It was a pleasure to us do business with Lia Honda.Regards, NCruz

dimapudov

10 de sep. de 2016

I got a great sign and drive deal on Honda CR-V. The whole process took an hour. My friend was very impressed with the speed of it too. No bs great service dealership. Jerome Hodges was great and answered all the questions:) I do recommend this dealer based on my personal experience.

Art

24 de ago. de 2016

They don't honor there warranty and told us they can't do nothing for us brought 3 cars from them and only got one car in system thats bad management.

MarFax

1 de ago. de 2016

Kyle Hatchett was very well trained ,courteous,friendly and helpful during my purchase of the2016 HRV. The entire experience was handled professionally and all done in one visit.

Cat27

30 de jul. de 2016

I just signed my 2nd lease with Lia Honda for a CR-V. Gerald Holmes was my salesman for both cars. He was super helpful as always. He went out of his way to explain and set up the new technology which I'm horrible at. I had a specific color that I wanted and Gerald drove across town to get it for me. I love my CR-V!

honda100

30 de jul. de 2016

I just bought a crv with the faulty act actuator pump. after I signed the papers I started the car and heard the noise. I didn't hear it when I test drove it because the dealer knew to warm it up so it wouldn't make the noise. I will try to return the car, if they refuse I will persue the lemon law and hire an attorney if necessary. the dealer assured me that Honda would have a recall and fix the problem in a few months. but honds has known about this problem for many years so they will not fix it.

dvs1983

27 de jul. de 2016

Working with Shawn Martin at Lia Honda was a great experience! He was very knowledgeable about the vehicles we were looking at & helped a lot. We are VERY happy with our new Honda CR-V! Would definitely go back and send friends!

Robert M.

23 de jul. de 2016

Buying from Lia Honda was overall a great experience. The dealership offers a wide variety of cars both new and used. Antoun Ibrahim made the purchase process very easy. He thoroughly explained all details of the car and the purchase processes. He was very friendly roo.

Jbaer128

19 de jul. de 2016

This is the second vehicle we have purchased from Antoine at Kia Honda and both experiences have been easy and fairly quick. Antoine even came in on his day off to accomodate us.

Lisa Capell

17 de jul. de 2016

I just purchased my new Odyssey from Bill Llamas at Lia Honda. I really love it! What s great ride! Thank you Bill! You have sold me three amazing Hondas! You are always so helpful and honest and knowledgeable. I wouldn't go to anyone else for my Hondas! Thank you so much again Bill for all your help!!!!

Jmatheny63

15 de jul. de 2016

As someone who hates the process of buying a new car, Antoine Ibrahim made the process relatively painless. There was no hard sell, just good information and customer service. He made himself available even on a day off to be at the dealership when I could be there and processed everything quickly.

CRVgary

2 de jul. de 2016

We went in for an oil change and inspection and sat down with Bill Llamas at 9:30 to talk! We worked a great deal with Bill and returned at 3 to pick up a new CRV. My husband and I have been buying CRV's from Bill since 2002 and think the world of him. When he retires, it will be a sad day for the Davis'. He is the reason we come to Lia! Love the CRV!

Michael & Julie Faulise

1 de jul. de 2016

This was our 1st dealer stop - we were debating between Honda Pilot & Toyota Highlander. Bill started us off and was easy to deal with - informative but NOT pushy. We fell in love with the Pilot and were so impressed with the vehicle that we decided not to even test drive the Highlander. The next day we picked up the car and Jacquie did a phenomenal job introducing me to all the features on my new car. Can't wait to enjoy all the years in my new Honda Pilot from Lia Honda!!

Amy1081

1 de jul. de 2016

Leased my 5 or 6 Honda today, 3rd at LIA HONDA. Shawn Martin was my sales person and I have never been more pleased with a sales person. Such a honest,knowledge guy. Top not-start to finish. 100% pleased with the entire staff and environment and I LOVE my new 2016 CIVIC EX-T. Favorite car I've had so far!

DelMark

1 de jul. de 2016

Purchased our 2016 CRV at Lia. Sales person Antoun Ibrahim was knowledgeable about the Honda line and provided an actual pleasant experience, which is unusual at a car dealer. He even came in on his day off the day my wife and I were picking up the car, to go thru the various features on the vehicle and even synched our phones for us. I would recommend him to anyone looking into a Honda purchase.When it came time to do the loan agreement paper work, Lincoln Walker had all of it ready to go, and was professional yet pleasant to work with. We were quite impressed with these 2 Lia employees.

Dutchone

28 de jun. de 2016

We are extremely pleased with our new CrV and the buying process. Daniel Mayr provided very useful info and was a pleasure to work with during the buying process and delivery of our new vehicle. This is our third experience buying at Lia Honda and definitely will not be our last!

James

24 de jun. de 2016

If you decide to visit at Lia you are responsible for what will do with you so be careful from Lia Honda Willliamsville. I domt recommended.

Lisa

23 de jun. de 2016

Antoun Ibrahim was very professional to deal with and helped me lease my first CR-V. I love driving it and very happy with the decision.

Ken A.

21 de jun. de 2016

I recently purchased a new Pilot from Lia Honda. I am very satisfied with the vehicle and my salesman Antoun Ibrahim. He made the process easy and enjoyable. When I picked the vehicle up Antoun was very knowledgeable and thorough in his demonstration of the Pilot's features. He was also extremely patient with my 10 year old son's near constant questions and interruptions as he was very excited to "test" all of the vehicles features! This is my third vehicle from Lia Honda and first experience with Antoun. I would definitely recommend buying a new Honda from Antoun and I plan to do so again!

Elizabeth M.

15 de jun. de 2016

We went to the dealership thinking about buying a new crv and met with Jerome Hodges. After explaining our need and use for the vehicle, the used car manager, Tim found exactly what we wanted. Both Jerome and Tim were extremely helpful in getting us into our Honda crv and were professional and knowledgeable. This is our first Honda and most likely will not be our last.

Megan Gaiek

14 de jun. de 2016

Three years ago, I traded in my 8 year old Impala for a CRV that I leased. I loved driving the Honda so when my lease was up I decided to lease another CRV. I returned back to Lia Honda in hopes that Michael Taylor would be able to put me in another lease agreement without any hassles or sales pitches. He was great and later that day I signed a new contract. Michael is always friendly, easygoing, humorous, and straightforward. He is very professional without that in your face approach to sales. I like that in a person and that is why I came back to him. Good guy!

Mcbulldog

6 de jun. de 2016

I just wanted to express my thanks to Lia and Michael Taylor. My experience leasing a car there was so pleasant. I know when I'm in the market for another car this is where I will be going.Sincerely,Marcia Connick

Marlene S.

4 de jun. de 2016

This was my first experience with purchasing a vehicle (2016 Honda Civic) with Lia Honda after over 30+ years with another Honda dealer in town. My sales representative, Jacqueline Andrusz was very patient with me in taking as much time as needed for me to get to know and feel comfortable with the high tech component of the vehicle. Even after the sale, Jacqueline called me and sent an e-mail letting me know that she was there for me if I needed help. This means a lot to me in the over-all Lia experience. Also, I got a great deal on a trade-in and no hassle. I would highly recommend Lia Honda and be sure to ask for Jacqueline.

Senior citizen carbuyer

2 de jun. de 2016

I actually had a pleasant time buying my Honda Fit. Gerald, the salesman, was personable, kind, and knowledgeable. He sold me just what I wanted without trying to push me to upgrade. I would recommend him to anyone who wants an easygoing representative. Thanks, Gerald Holmes.

Kamillah

26 de may. de 2016

The staff from Lia Honda bent over backwards because we made them work! However, they came through flawlessly. The associate was very patient, gave us reasonable pricing in which we did not have hammer too much. Honda is synonymous with quality and 99% of the vehicles are Made here in the USA. There is always room for improvement so 4 stars for now but we came away happy.

Raul

26 de may. de 2016

I had a great experience this year when I had to lease an Accord from Lia Honda. My sales rep, Antoun, was great to deal with, offered me a great price and wrapped everything up very quickly. I highly recommend that you ask for Antoun at Lia Honda if you're looking for a new car.

azl4499

20 de may. de 2016

Came in to get a price quote on a new lease and a few hours later, left with a new vehicle. Kyle Hatchett made it real easy to get a deal done.

Rich

14 de may. de 2016

Dan Mayr went above and beyond to meet our needs. He is a nice guy and pleasant to deal with.

Nicki Coloney

30 de abr. de 2016

I had leased a car from Lia a couple of years ago, and recently decided to buy a Honda from them. Shawn Martin, the sales associate, was very friendly and worked around my schedule to find me the best car. Shawn was very efficient and worked hard to make sure I had my new car as soon as possible. After buying the car I had a few problems, and Shawn and others at Lia Honda have provided excellent customer service. I have no doubt the problem will be resolved shortly, and I am happy with my experience at Lia Honda.

Jessns

29 de abr. de 2016

My experience with Mike Taylor was excellent. He went out of his way to find the exact car that I wanted at the price that was right for me. This was the best car buying experience I have ever had. Also Kevin was extremely knowledgeable and made all the paperwork go smoothly. I would definitely buy from them again.

Someonethathatesbuyingvehicles

26 de abr. de 2016

Amazing experience. Didn't feel swindled, left feeling like I had a great deal. Very personable staff. Recom.mend Gerald. LOVE my new car!!

Happy customer

23 de abr. de 2016

Always a pleasure dealing with Lourie Bruner. Airbag was replaced earlier then anticipated and she arranged a loaner for me. Oil change and tire rotation are routine. My car was washed before I picked it up, a very pleasant surprise!

"Unhappy Delivery"

21 de abr. de 2016

Purchased a 2016 Honda Fit, although their website gives me an estimate of my trade in and says they will give me $500 more, they were no where as close to the quote. I decided still to go through with the sale and worked with Mike Taylor who said that I wouldn't have to go to any shop to get pictures taken of my car for my insurance because he was going to send everything over to my insurance provider which would by pass me going anywhere to have it done, needless to say after 2 weeks of my purchase my insurance provider informed me they never received them from the dealer and I had to instead go get the pictures done. Also during the time I picked up my new car Mike was trying to show me how to navigate through the cars features and set up my wife's and My cell phone through Bluetooth. We discovered an issue where although my phone was selected as the primary phone and my phone contacts would show, her music would be the only one the car registered. Mike had no idea how to trouble shoot this and went inside for help, no one bothered to help us and he said he would call me back in 2 days and see how we were enjoying the new car and tell me how to trouble shoot the issue so it works properly. I waited a week and still never got a call. Also within the first 20 miles on the car the tire pressure light came on. I called the dealership and they told me I needed to come in and schedule and appointment to have a mechanic look at my car... I checked the tire pressure and realized that they were all 6lbs over filled, so I made the necessary adjsutments to my tire pressure and 20 miles later the tire pressure light stayed on. I called Lia again and they told me to make an appointment, trying to avoid making an appointment I found through Youtube how to re calibrate my tire pressure sensor and never had a problem since.... I did receive a call back from Mike Taylor 2 weeks after I bought the car and he said I needed to make an appointment with the mechanics for my phone issue.... Needless to say I love my car but I was not a fan of the lack of follow up and or assistance from this dealership.

Sue Walter

21 de abr. de 2016

My check engine light came on while driving to work. After immediately driving to the Honda dealer, Lourie Bruner took immediate action to get my car into diagnostics. She arranged for Ray to take me to work. Knowing I had a flight to catch, Lourie notified me when my car was repaired and even sent Ray to pick me up right away. I made my flight and had my car back. Lourie and Ray are real assets to Lia Honda and they display excellent customer service.

MaggieL

14 de abr. de 2016

I called Lia, hoping that I could get an appointment. I was told on the phone that they weren't too busy, but to just come on in. Once we arrived, Ryan Boland took us right into the service department. We were able to get our service taken care of quickly and efficiently. It was a wonderful experience and being accommodated without an appointment was extremely appreciated!!!! Thanks!!

John Riccardi

6 de abr. de 2016

Our family has bought 8 Hondas in 9 years from Lia because of their honest, sincere , friendly service especially from Antoine Ibrahim and Robin Greenwood. We will not hesitate to come back for #9. John and Lois Riccardi

hersheydog1

25 de mar. de 2016

When buying my new car there was no question we would return to Lia Honda. We called Antoun Ibrahim whom we purchased two previous cars. He is professional, hard working and will to work with you to present any offer to management. We got a good deal on our trade ins and were treated with kindness and respect. Lia Honda, Antoun and Emma, the Lia Honda mascot, make car purchasing a pleasant experience.

Happy Customer

28 de feb. de 2016

I would like to say what a great experience I had with Lia Honda today and specifically with Antoine Ibrahim as my sales representative. This is the fourth car I have purchased with Antoine and I walked in today and picked out a car and drove away in 2 hours. Not only did Antoine provide me great customer service but he also took care of my needs and brokered a great deal on my behalf. I now have a brand new Honda Accord LX sitting in my garage and I could not be happier thanks to Antoine. I would recommend him to anyone who is looking for a simple, direct experience in purchasing a car.

CH

14 de feb. de 2016

Ask for Antoun Ibrahim. Real nice guy. Knew his stuff. Didn't pressure us to buy. Gave us the price we wanted. It was the easiest car shopping experience we've had. Thanks Antoun!

Stew

6 de feb. de 2016

Prompt and reliable service, worked to get good deal. The transfer of plates was quick and efficient. All in all a positive and easy experience.

StephA

2 de feb. de 2016

Very happy with Antoine. He made sure the undercoating done was perfectly, set up my Bluetooth, and made sure I knew how to operate everything before I left the lot. He was a great help and said that he treats all his sales like it was his own car

Ken S

15 de ene. de 2016

I have been a customer of Lia Honda for 25yrs. Mike Taylor has sold me many cars over this period of time, I have been pleased with his non pressure sales style, his assistance in getting a fair deal, and his knowledge of the cars he sells. The service department has has always provided quality repairs and friendly service.

DaveR.

5 de ene. de 2016

My test drive with Jackie Andrusz, was a very comfortable experience.Jackie was very informative knowing in detail the operations of the Honda CRV, and answered all questions which I had in a very knowledgeable, yet easy to understand manner. It was by far the best experience I had at about eight various car dealerships I visited , and. was in part because of Jackie, that I eventually purchased a Honda CRV..

Steve

19 de dic. de 2015

We just purchased a 2013 Honda CRV. Our salesperson was William Litton and he was outstanding! He made the entire process smooth and enjoyable, and I would highly recommend him if you are shopping at Lia Honda in Williamsville. He is knowledgeable and friendly!

Moon pilot

12 de dic. de 2015

Brought in my Honda Pilot for a pesky tire leak. They diagnosed a poor seal and fixed it. They also caught an outdated inspection. Thanks for saving me from a ticket??

LA

12 de dic. de 2015

I generally don't go to dealers for repairs. They often feel impersonal, dishonest, overpriced and they seem to charge you for every little thing. I came because I had a problem with a repair that they did less than a year ago that had previously been covered under warranty. They fixed the problem at no cost, and Lorie worked with me in such a great way that I returned to have another job done. She gave my kids all kinds of treats, and the work was done quickly.

Alan R Paul

3 de dic. de 2015

I was at lia with my daughter for a safety recall on her car and while waiting for the service to be performed, I started talking to Mike Taylor in general got on the subject of my lease of my 2013 Honda Accord which was expiring in April of 2016. He took some information and came with a payment that was less than what I was paying on my 2013 and 5 days later I am driving a 2016 Accord. Mike was very professional and not pushy. I would definitely sent friend to see Mike. Thanks Mike Alan and Natalie Paul

Carguy12345

2 de dic. de 2015

Excellent service I took my car into a Lia Honda of Williamsville the other day and it was pulling in I can't get an appointment with The other Honda dealerships for a couple weeks. Just to my get a quick alignment check. They got me right in and let me know that my alignment was lightly out and that my car would need a alignment.

G.L., satisfied customer

6 de nov. de 2015

Mike Szymanski handled arrangements for the software update on my 2013 Accord in a competent and efficient manner. My car (and me) were in and out of the service dept. in an hour, and the service included checks on fluids, tire pressure and a list of other essentials.

Dave and Terri H.

2 de oct. de 2015

Gerald Holmes was absolutely wonderful. He has a great knowledge of what vehicles you have and works to assist you in reaching your needs in a vehicle. He returns phone calls promptly and courteous. He is the best I've seen in the business, and I've bought and leased cars and trucks for over 40 years. Kevin Cornell was very helpful. I have never met anyone as knowledgeable about finance, warm, friendly, and courteous as Kevin. WE are now a Lia Honda family, and wouldn't go anywhere else for a vehicle. Best experience I ever had at a dealership.

KMP

25 de sep. de 2015

This is our third car purchase from Antoun Ibrahim and yet again he made buying a new car easy and enjoyable. He worked with us to find exactly what we wanted for options, color choices and price range. It always feels like sitting down to chat with a friend instead of getting a hard sell by a salesman. This Civic is by far the most comfortable one of all and doesn't let you know it's the "base model" because it has so many features and is simply a quality car. I recommend the car, the dealership and Antoun to everyone interested in a new car.

Dazed

25 de sep. de 2015

WILLIAM LITTON WAS VERY HELPFUL AND NOT YOUR TIPICAL SALESMAN. IT WAS A PLEASURE DEALING WITH HIM AFTER VISITING 6 OTHER DEALERS THAT DAY. OUR NEXT NEW PURCHASE WILL HAVE TO BE WITH HIM AND NO ONE ELSE.

Bob Kilijanski

18 de sep. de 2015

Our son just started College and we were in the need of a third vehicle. We purchased a 2011 CRV from Mike Taylor at Lia Honda and hoped he would still be there because of the great service we received back then. Mike is still there and we just recently purchased our second Honda from him. Mike was awesome to work with and made the process very easy and enjoyable. No high pressure tactics with Mike or Lia. He took the time to go over the end of year specials and different interest rates which helped us decide on what vehicle to get. This time we went with a 2015 Honda Accord and are very happy with the selection. Hopefully we'll see Mike again the next time we need another vehicle.

pleased customer

29 de ago. de 2015

I would like to share the excellent service I received when I had my car at Lia on 8/26/2015. The service advisior is outstanding .Lourie Bruner is always a pleasure to deal she is helpful ,gracious and always answers any questions about the service and makes sure the customer is satisfied. Thank you

MsJayvee

29 de ago. de 2015

Very pleasant experience sales consultant was Gerald Holmes .Every request I made was fulfilled in my buying process

Matthew Gorny

25 de ago. de 2015

I purchased a car from Lia Honda recently, a 2015 Honda Fit, and I could not have been happier with the process. Gerald was my salesman and he was truly incredible. At no point did I feel rushed, pressured, or forced into a decision. Gerald was very honest and upfront about everything. I felt like I was dealing with a friend, not a salesman. The facilities were beautiful and I felt very at home. I will definitely be purchasing all of my cars in the future from Gerald and Lia.

Sandy G

25 de ago. de 2015

I recently purchased a 2015 Honda Civic from Lia Honda. The salesman was Antoine Ibrahim. He deserves a 10 star rating for his professionalism, knowledge and patience with helping me purchase my new car.

Helen Of Amherst

21 de ago. de 2015

In and out NY State Inspection with free Multi-Point Inspection. They took the time to tell me about vehicles that aren't driven that much, since I'm retired. Fluids sitting still throughout the year can be just as damaging as vehicles used everyday that burn up fluids. So I'll get e-mail reminders and coupons to help me avoid problems. Great Service Staff !

Patrick C

11 de ago. de 2015

Service advisor Lori Brunner did a great job of taking care of the routine maintenance on my 2012 CRV. Would also like to thank Gerry Genova, (Service Manager), for taking care of the financial portion of this transaction. Gerry did not even hesitate when I showed him the pricing of another dealer trying to get my business. Both of you; a job well done.

Len R

4 de ago. de 2015

at my last visit to the service dept, i met and was impressed by Paul Vandenbergh.He was very helpful and listened to my problem.He took great care and called me at home to let met know of the status of the part they had to order,Could not ask for better service Len Rosokoff

Phantom72

27 de jul. de 2015

Lourie Bruner is as always so friendly and knowledgeable. She always greets you professionally and keeps you up to date as to what is going on with your car service. Always an enjoyable experience:)

GVazquez

21 de jul. de 2015

Everything happens for a reason! Looking for a Honda CR-v destiny has wanted to know Lia Honda and especially Antoine Ibrahim, his professionalism and honesty are invaluable, more than the satisfaction for their hard work and attention, I recommend Lia Honda, Antoine and Kevin to anyone looking for this excellence. Eternally grateful.

ridgelinepcm

3 de jul. de 2015

recently I purchased Honda ridgeline, it was by far the best buying experience. William Litton was very professional and helpful, it was a pleasure to deal with whole staff including steve and tim. this my family's second Honda, probably not our last. thanks again

retired teacher lady

28 de jun. de 2015

I cannot say more about the exceptional treatment I received in purchasing my new CRV-EX (with navigation system). I thoroughly researched this car online, so I knew precisely what I wished to buy. Then I went to all 3 local dealerships that had the car on the lot, so I could get a test drive and to see what they could offer me. The car itself was the same in all cases, except for color, so my decision was based on the dealer qualities below:* integrity (no games or false pricing / financing numbers)* knowledgeability about the vehicle* sincere interest in meeting my needs, NOT THEIRSOn all counts, Lia gets a SOLID 10, while the other two get composite scores of BELOW 5.If you are looking to buy a Honda, go straight to Lia.

Tina W.

25 de jun. de 2015

My salesman was great his name is Shawn Martin.... My husband and I loved the car & our shopping experience so much he went back the next week & traded in his Accord

Chuck

18 de jun. de 2015

Paul Vandenbergh was a pleasure to work with! The time for the service was about 15-20 minutes longer than stated, but other than that everything was great?

Proud CR-V owner

15 de jun. de 2015

I was in for some car repairs for my CR-V. Being my second visit in 2 weeks, I was not real happy. Lourie Bruner took care of me and was very patient with my concerns. She explained everything that was not dealt with before and I am very satisfied with my experience. I will be sure to find her next time I come in. I give praise to Lourie at Lia Honda.

Teleguy

12 de jun. de 2015

Purchased a used CRV. I know they are pretty in demand so unfortunately they had the upper hand on the dealing. Made a fair purchase for market but still too much for a 10 year old vehicle. I guess Hondas do hold their value. There were a few issues when I purchased it with service. I was patient and they took care of everything so now the CRV is good for the kids to use. Good overall experience but put on a few pounds eating the free ice cream bars in the lobby and they aren't the cheap ones either!

Mike B

11 de jun. de 2015

Tom Wirth provided a friendly welcome and informative diagnosis for our 2004 Pilot.

Maxned3c

8 de jun. de 2015

Back in sept of 1997 my mom purchased a black Honda Accord lx from what was then Honda village. The dealer that help us everyone reffered to as Robert JR. After over 100,000miles and nearly 20years I decided if mom couldn't buy a replacement I should. I figured why not return to the same dealership since it went so well before? Unfortunately the place has not changed for the better. It's full of the typical corporate garbage and has total disregard for people. All while insisting customer service is important to them. Michael Taylor was the only person I still recognize there. On 6/3/15 I went in and was greeted by Gerald Holmes. I spent a good amount of time looking over the inventory picking two cars that interested me. All while being questioned by Gerald "what do you do, who do you do it for, tell me about your family, what you need the car for"? So annoying Then I went on a test drive. While on the drive Gerald told me the sales manager would be willing to negotiate with in reason on the white car. Once we returned to the dealership I asked to examine the car on a lift for rust and such. I was then told its closing time but if I returned tomorrow he would be certain to be there to help me out. I reluctantly agreed to come back yet another day. I returned on 6/4/15 and was greeted by Shawn Martin who said Gerald asked him to help me. Wow! I guess I wasn't important and they didn't want to sell me a car? Shawn got the car on the lift I carefully inspected it and determined it was a decent used car I wanted to buy. Shawn sat me down and went to see the sales manager. I then over hear them discussing how "well versed I am at buying cars and he buy cars". How funny they think I'm a wholesaler. Shawn then instantly returns with a quote for sticker price, plus taxes and fees. How insulting! Since they were being unreasonable I did the same and made a offer. Once again Shawn went over to the sales manager and returned instantly. This time no counter but a "no thank you" it was pay sticker or else! two days wasted on their foolishness. They were so paranoid because I was an educated comsumer they didn't sell a car they have been holding since April. Warning if they are this paranoid about you knowing how to select and buy a good car clearly they are hiding something?? Robin Greenwood (general manager) and Chris Michienzi (sales manager) why didn't you just look up my address and clearly you would see my mom's service history and purchase record from the old accord? You'd clearly see us. As for your claim of me buying cars yes I've purchased and restored cars from the 1960s and I'm very educated in the area. I currently own 4 and played with cars my entire life. But I'm certainly not a wholesaler as you've suggested. But now I can assure you me and my mother will not be customers of Lia honda. I've never been so insulted. Sincerely T williams

James Cius

7 de jun. de 2015

Purchased a 2015 CRV from Lia Honda and had Donald Kassidy as our salesman. He was personable and professionable at the same time. He answered all our questions about the vehicle and finances that I needed to know to make sure that the car was a good choice for our family. We were fortunate to meet him because he walked use through an experience that could have been painful and confusing yet turned out to be painless and easy. We left with a new purchase and a sense of confidence that we got a great deal ! We would recommend him to anyone for a great experience at Lia Honda !

Rich D

3 de jun. de 2015

I've purchased 9 Honda's over the past 30 years, the last 4 from Mike Taylor. Mike's a pro and makes the car purchasing process a pleasure. I highly recommend him and Lia Honda to anyone interested in looking at a Honda.

MEDMAN

25 de may. de 2015

We recently purchased a new Honda CRV. This was our second new car purchased from Lia Honda in less than a year. The quality of service we received from salesman Antoine Ibrahim and Financial Manager Steve Celano was truly exceptional.We will continue to recommend Antoine Ibrahim and Lia Honda to family and friends.Medard and Karen Lisiak

FM44

23 de may. de 2015

I would like to thank Antoun Ibrahim for his time and his great contribution. Antoun is a very knowledgeable, professional and loyal to his customers. He is an asset that should be added to Lia Honda dealership and the organization in general. I would not hesitate a minute to recommend Antoun and Lia Honda to my friends and relatives.

"BJ"

22 de may. de 2015

Mike Wright has been taking care of both our cars and we are very comfortable that we are getting the best possible advice and service. He is a great asset to Lia!

Marthygc

21 de may. de 2015

I would not hesitate to recommend the williamsville Lia Honda Service Department, and this is primarily due to Michael Wright. He is always pleasant, accommodating, and honest in his evaluation of the work requirements. On a few occasions since purchasing a used vehicle from this dealership, I have stopped by without an appointment to ask a question or for a minor adjustment. Michael and his crew always took the time to answer my questions and resolve any issues, regardless of how busy they were. I truly appreciate Mr. Wright's positive and patient attitude and his exceptional customer service.

Satisfied Customer

18 de may. de 2015

Mr. Micheal Wright is knowledgeable, honest, helpful, and an asset to Lia Honda. I feel comfortable letting Lia Honda service my car because of people like Mr. Wright.

driver tiger50

17 de may. de 2015

In contrast to any of my experience with the world, to have my car checked at the Service Department at Lia Honda is something I don't have to worry about because Mr. Michael Wright is there. Nowadays, it is very hard to meet a person like him. Mr. Michael Wright is always patient and extremely thoughtful, and he considers how to take care of the car from the customer's standpoint, both money-wise and safety-wise. With tremendous attention to details, he always shows you clearly the conditions of the car and exactly what has been done in the service. Straightforward in approach, honest in advices, and sincere in attitude, he is the person who would send you off with a better conditioned car and with a peace of mind. Thank you very much, Mr. Michael Wright.

Cured skeptic

16 de may. de 2015

Overall positive experience. Past experiences with car dealers have often been negative but my first experience with Lia was different. None of the secretive wheeling & dealing. Up front. Great customer service. Thank you

caspos

16 de may. de 2015

Don Kassidy of LiaCars - Williamsville provided me with caring service. He was knowledgeableand sensitive, He laid out all options for financing. He trusted me for a trial drive, He was professionalyet very neighborly. I felt relaxed and comfortable. The staff was hospitable..The show room was attractive and inviting..

Irssusan

16 de may. de 2015

Don Kassidy was courteous,friendly easy going.This was the best experience I had buying and trading in a vehicle.No game playing....very happy with my new car.Am a repeat buyer and love my Honda!Definetly would recommend Lia to anyone considering buying a Honda.

james

14 de may. de 2015

Mike Wright, the Service Assistant Manager, was courteous, professional and a pleasure to work with. Service was prompt. Brad, the technician, is professional and very knowledgeable. Always trust him to work on our vehicles.

tttt4

14 de may. de 2015

worked with Antoun Ibrahim he was easy to work with and made for a fantastic expereinceI had a bad service experience with this dealer many years ago. Glad I went back as Antoun was great to work with

hchen

14 de may. de 2015

Michael Wright is always very very helpful and nice when I got service from Lia Honda. My car had some vibration after tire changed one month ago with the other service advisor. Michael did a careful drive test and find the problems. And later fixed it. Thank you Michael.

Ronald Szypajlo

8 de may. de 2015

My car was in for routine maintenance. I was treated VERY well by the entire staff from the beginning of the write up until the completion of the service. When the service took only slightly longer (10 minutes) than estimated, the service person was apologetic. In fact, he came to me prior to the end to let me know that the service would take a little longer and explained why. I also had NO problem scheduling an appointment quickly and to meet my schedule. Just an outstanding experience.

Bill

1 de may. de 2015

Laurie Brunner always takes really good care of us and our Honda Fit.

jcny

27 de abr. de 2015

Worked with Michael Wright this visit. As always, fast and courteous service done within the time specified. Went over the maintenance check with me, only suggested replacing air filters which is one of the service items I do myself.

Chuck S.

23 de abr. de 2015

Lorie Bruner was very helpful and proffesional in letting me know the issues with my 2005 Pilot. Made me feel comfortable, and no pressure in any way.

connie bellinger

23 de abr. de 2015

The service and respect I received from Lourie Bruner at Lia Honda was impressive. I truly enjoyed having my service done there on 3/21/2015. It's always a pleasure doing my business at Lia Honda. Great customer service lourie.

Lindy101482

21 de abr. de 2015

Michael Wright was excellent. He was very helpful, friendly and courteous and made my first time experience at the dealership prompt and easy. Thank You!

hydran87

18 de abr. de 2015

Michael Wright is always very helpful and friendly when I get service from Lia Honda. He remembers my name and never insults my intelligence. For this service visit, I thought I would not be able to have the work completed in a day, but Lia made sure my vehicle was ready when I was ready to get it.

foxey227

18 de abr. de 2015

I have dealt with Lia Honda for 11 years and when I pull into the service area Michael Wright is always there to greet me with his friendliness and courtesy. He explains what work will be done and approximate cost. He also shows me to the waiting room to enjoy a cup of coffee. Service is always A#1

JOSEPHINE PORTO

18 de abr. de 2015

ON A SCALE OF 1-10, GERRY IS A 15. AS ALWAYS, I AM VERY PLEASED WITH THE SERVECE AND SATISFACTION HE GIVES TO ME. THANKS, GERRY, JOSEPHINE PORTO

orange peel

17 de abr. de 2015

pleased with the help we received choosing a new vehicle from antoun Ibrahim. he explained everything thoroughly.after having vehicle 3 weeks I am very pleased at how it drives.

dcrimm02

13 de abr. de 2015

Worker with Lincoln Walker. He listened to what we were looking for and delivered exactly as he said he would. He was a man of his word and exceeded our expectations in every way!! WE recommend him without hesitation !!Don & Marlene Crimmen

Barbara Powrie

11 de abr. de 2015

My hands free link was not operable however Gerald walked me through the process of successfully resolving my technical problems.Not only did Gerald resolve my problem (without needing to drive to Lia Honda) but the experience was educational in that it amplified my understanding of technology. Lia Honda is fortunate to have an employee with Gerald's masterful ability as a problem solver.

Dave

8 de abr. de 2015

I've been leasing my Civic through Lia . Excellent customer service. My oil change/maintenance is taken care of in a timely manner and I always feel like I am an appreciated and valued customer. Bill is an awsome sales person!!

Sharon

7 de abr. de 2015

Great Experience leasing my new 2015 Honda Civic Si at Lia Honda of Williamsville. My sales consultant Kyle Doherty was awesome! Kyle listened carefully & respectfully to what I wanted in my next vehicle and helped me find the car of my dreams! I highly recommend Kyle if you're looking for a new or used car. I appreciated his honesty and I know I was given a great deal.

smm

26 de mar. de 2015

I've been leasing my CRV through Lia for the past 4 years. Excellent customer service. My oil change/maintenance is taken care of in a timely manner and I always feel like I am an appreciated and valued customer. Would never go anywhere else. Michael Wright did a wonderful job and I appreciate the time he took to explain the process to me.

GWD

25 de mar. de 2015

My service person is Michael Wright...He is always professional in his demeanor, patient and accommadating.The facilities is always clean. Waiting room is comfortable,with excellent popcorn!!!!

JulesB

21 de mar. de 2015

Brought my vehicle in for a non working window washer. Great customer service from Robert Mcdermot who quickly diagnosed and explained the problem which was repaired fast so I was on my way.

Rich & Ann

21 de mar. de 2015

We recently had our car serviced at Lia Honda. Our Service Writer, Michael Wright, did an excellent job, as always. He has been taking care of the service needs for our vehicles for the past 5 years. He is always pleasant to deal with, responsive to our needs, and makes us feel as if we're family. He thoroughly explains what is going on with our vehicle, and alerts us to upcoming maintenance items. We have complete trust in Michael, and are confident he is looking out for our best interest. We hope to continue working with him for a long time.

kellyhip

20 de mar. de 2015

I have been servicing my Honda Odyssey(s) here for over 10 years. Excellent service and advice from Lia Honda and Mike Wright. Work is done in a timely manner every time.

Ted

29 de ene. de 2015

All 4 local Honda Dealers had the same retail price within a 100.00. Lia was able to get more for my trade. Simple buying experience without any hassle or pressure.

Andrea

3 de nov. de 2014

Lia Honda was an amazing car buying experience! Right from the beginning everyone was friendly, kind and bent over backwards to help out. I shopped at other Honda dealerships and the experience was awful to say the least. However, Lia Honda renewed my faith in the car buying industry. I will come here time and time again! Thank you for a great experience and a wonderful car!

kravlady

24 de oct. de 2014

oil change took 2 hours (with appointment), they didn't even rotate my tires (or ask me) and mandated synthetic oil (without advising me). they also charged me $10 for an inspection for a leased vehicle. cost was $55. HORRIBLE service. NEVER AGAIN. and am back to Ray Laks where I should have when in the first place.

Matt

30 de sep. de 2014

Great dealership friendly staff good service and good pricing.I take my Toyota and Honda to this dealership for their $39.99 full synthetic oil changes. Can Beat it

Carolyn W

13 de sep. de 2014

Just purchased a used 2012 Honda CR-V at Lia. We worked with Antoine, who not only got us a great deal, but was knowledgable and accommodating. This was my first experience buying a car from Lia and I would highly recommend this dealership and salesman.

Pat Cleveland

9 de sep. de 2014

Don Kassidy at Lia Honda of Williamsville was the best car sales consultant I have ever purchased a car from. Easy going and not high pressure, he made my experience in buying a pre-owned 2011 Honda Odyssey EX a real pleasure. Have brought many vehicles over the years, and this was the first time I drove away feeling good and not worrying what I missed. It was a real pleasure dealing with Don!!! I have 49 years of experience in buying cars, and this was the best one.

Anthony Franzone

28 de ago. de 2014

Antoine was very knowledgable, had an answer for anything we needed to know. Would recommend him to anyone who needs a vehicle.

ZooGuy

26 de ago. de 2014

Mike Taylor is the Best. Bought a New Honda Accord from him and the experience was great. Great car for the money.

Ub professor

23 de ago. de 2014

I am a new professor at ub and needed a car quickly. Even though i had credit problems from previous student loans, lia honda helped me out immensely and got me a lease on a new honda fit that i could afford. Overall, fantastic experience. Much better than i could have imagined! Definitely recommend them.

Happy customer

23 de ago. de 2014

Excellent service and very down to earth employees. I had a wonderful experience and will be back when my lease is up

Chris

15 de ago. de 2014

Gerald was a very awesome sales rep.. Gerald was so respectful and compassionate. Thank you Gerald for all your help. You are the man!!!!!!!!!

Big Red

15 de ago. de 2014

Best car buying experience I have ever had. William Litton is a knowledgable salesman, very friendly and goes out of his way to help. This is the second time I came to Lia Honda to purchase a vehicle. It's easy and fast. I recommend the car buying experience to anyone. Thanks Will!

Debbie

14 de ago. de 2014

I love working with Antoine. I worked with Antoine in the past and came right back when needing my new car lease. I have been calling regularly to negotiate the best deal. Antoine always answers courteously and is ready and able to help. He made my deal for my Accord happen! I will recommend Antoine to friends and family.

Kris

14 de ago. de 2014

I recently brought my 2010 Honda CRV in for an oil change and inspection. I chose Lia over Ray Laks because my husband just purchased a Pilot from there and the sales service was wonderful. Sadly, I did not have the same experience with the "Award Winning" Service Department. First, I was charged $45 for an oil change, even though your website advertises an oil change for $29.99. No where does it say, "must present coupon to receive discount." Furthermore, my vehicle was not even washed after spending $45 on an oil change! Perhaps I've just been lucky in the past, but my vehicle has ALWAYS been washed after receiving services from a dealership. Needless to say, that was my first and last experience at Lia Honda.

Brian

13 de ago. de 2014

Had a great experience leasing my new Accord! My sales guy, Antoine Ibrahim was great to work with and he had me in and out as I requested.

RedFitLX

12 de ago. de 2014

Antoine helped us get a 2015 Honda fit LX. My wife and I came to he dealership knowing that they only had EX models in stock. We liked the Fit but were more than happy with the LX trim level. With some work, Antoine was able to find an LX for us to take home within 3 days!

TylerM

12 de ago. de 2014

I am now the proud new leasee of a 2014 Honda civic sedan. I am extremely satisfied with the service here and the dealer, Mr. Ibrahim offered me an astounding lease deal. I am very happy with the new car and the leasing process was seamless. I highly recommend Lia Honda to anyone searching for a new car.

Happy honda owner

7 de ago. de 2014

William Litton was not only a great salesman and gentleman, but he really did a great job teaching me about the Honda CRV. I appreciated working with such a fine man , and I will recommend him to others.

Gary Chilton

7 de ago. de 2014

Just purchased a new 2014 Honda CRV today - This was probably the least stressful experience I ever had buying a new car. The salesman - Lincoln Walker - was great and answered every question I had abut the car and the deal. I am very pleased with the price of the new car and the amount for my trade-in. This dealership is one of the best I have ever done business with. The entire place looks immaculate, even the service area. Everyone I dealt with and met was great. Will definitely come back here again for my next Honda.

Sweet ride

4 de ago. de 2014

William Litton did an awesome job! He was very personable and helped make the process exceptionally easy. I love my new car and would definitely recommend William and Lia Honda to my family and friends.

PhillyGal in NY

1 de ago. de 2014

I really appreciated the ease of the whole car buying process, the guys at Lia were very friendly and took great care of me. Got my new wheels same day!!

Matthew Connors

31 de jul. de 2014

I love the guys at Lea Honda in Williamsville, New York. William Litton and the guys are very professional. They made the process easy and stress free. I will always buy my cars from them and would recommend them to anyone looking for a new ride!

SR

29 de jul. de 2014

Wonderful service and salesman- definitely would recommend to others!

Jim & Chris

29 de jul. de 2014

We have purchased a car from Antoine previously so we were happy to return to him for the purchase of our new vehicle. We were extremely pleased with his professional and personalized manner in taking care of us. Antoine made sure we got a very good deal on this purchase.

Susan Woodhouse

28 de jul. de 2014

William Litton was very knowledgeable and made the whole process easy. Very excited abou my twilight blue crv!

Doorman

24 de jul. de 2014

.Antoine was great. No hassle car shopping. One stop and we bought. Antoine grave us the price we needed to get us into the car we wanted. We will be back in the future. Thank you for a great buying experience.

Charles

23 de jul. de 2014

Great experience ,this.is Our second or third from Antoine

Tara T

22 de jul. de 2014

Very satisfied, excellent service and comfortable lease trade with dealer and sales person, William Litton. So excited for my new ride:)

Ronald Bush

17 de jul. de 2014

It was a wonderful experience at Lia Honda, and Antoine was an excellent sales person. This is my third car from Lia , and I always get a great deal. I highly recommend Antoine and Lia Honda!

DeniseC

15 de jul. de 2014

Overall an easy and pleasant buying experience with Antoine Ibrahim.

Jacky

15 de jul. de 2014

Antoine Ibrahim made buying a vehicle a very positive process. I felt very comfortable that I was getting the best vehicle match for financial and transport needs. He is very knowledgeable, congenial, and overall very professional. I would highly recommend him to others and I have many times.

John P

10 de jul. de 2014

Antoine is a very patient and thoughtful sales person. He dealt with all my questions regarding my Honda. The purchase was very professional. Antoine has provided my family with excellent sales advice and Lia has been terrific service my family's Hondas I heartily recommend Antoine and Lia!

Repeat Offender

9 de jul. de 2014

Never repaired. We are buying our third Pilot through Lia Honda with Antoine Ibrahim.

Mlopardi

1 de jul. de 2014

Excellent, professional, friendly service. I have been a customer for 2 years and have always felt appreciated and well taken care of. Great dealership and fantastic customer service A++

Tricia

30 de jun. de 2014

Antoine Ibrahim has excellent customer interaction. i have experienced his knowledge in the lease of four consecutive Hondas. his honesty, knowledge, sincerity and friendliness keep me coming back.

RM and M

28 de jun. de 2014

Antoine was very helpful and patient with us as we decided what vehicle to purchase. Very easy to work with!

Cathy Kotlewski

26 de jun. de 2014

I wanted to say that I had service done at Lia Honda and Patrick Kotlewski was a great help. He advised us to buy a CRV to begin with and then we had a small issue with wipers and he took care of it without question. Great service, Great Dealership. Also, we worked with Steve C to lease our CR-V and he was awesome as well. Thanks

New resident

25 de jun. de 2014

This was my first time buying a car and I cannot the experience being any better! Antoine of Lia Honda was extremely friendly, diligent, and efficient. I felt totally comfortable in my dealings with him. If you are a first time car buyer I highly recommend Lia Honda and ask for Antoine! He truly makes your buying experience great!

Elizabeth. Y.

25 de jun. de 2014

The process of purchasing my new Honda Civic was enjoyable. Antoine was very knowledgeable, friendly and we felt he was very trustworthy and honest! We would definitely recommend him to family and friends!

Carrie

12 de jun. de 2014

I always have a great experience here at Lia Honda, which is why we are on our 5th Honda!!! Excellent sales and service departments! I always feel like we get "special treatment" but I know that this is how everyone is treated! I always leave the dealership happy whether buying a new vehicle or getting it serviced!! Thanks for being the best in WNY!!! Antoine Ibrahim is the most wonderful salesman and aims to please! Thank you everyone!

Jason

10 de may. de 2014

Just leased my 4th car from Lia Honda. Our sales person, Antoine, is a real pro. Made everything painless. Love this dealership!

StephanieMR

5 de may. de 2014

The staff was very helpful and attentive each time I visited while making my decisions with buying my first car.

HondaFan39

30 de abr. de 2014

I visited the Lia Honda dealership this past weekend to see if I could afford a newer car than my aging 2008 Honda Civic. I had received a voucher in the mail offering me (possibly) a trade-in value of up to $7,925 for my vehicle. The salesperson I worked with is Dave Hoeflich, and he did a great job of assisting me through the process to determine what I could afford and which vehicle would meet my needs. We discussed the voucher I had received and possible replacements for my car. I test drove a 2013 Honda Fit, the last one in their inventory, and liked the idea of owning a wagon and driving a car with a higher seating profile than my Honda Civic. We negotiated a lease and I am now leasing the 2013 Honda Fit. I appreciated the efficient way that the Business Manager, Ryan, handled all of the paper work. I appreciate the service my cars have received, since the first time I brought my 1995 Honda Accord in for service in 1997. Michael Wright is 'my' service guy and I find that he is trustworthy and helpful and I do appreciate the information he gives me each time I have brought my car in for service. Lia Honda has been helpful to me over the years and have provided me with the right car at a price I can afford. I am grateful, and have recommended that other people consider buying a car there, too.

PaulaG

25 de abr. de 2014

I am not a fan of the whole car buying process! But Lia Honda and my fabulous salesman Lincoln, made the process a whole lot easier!! We test drove many other SUV's at many other dealerships and this was by far the best dealer and best salesman we dealt with!! From the warm greeting we received the moment we walked in, we never felt like we were in the way or a hassle to anyone. Lincoln's relaxed personality and friendly demeanor immediately put me at ease. His knowledge of the CR-V and other vehicles was great. His follow-up was perfect! We also had our young daughters with us and they were made to feel welcomed too. Thank you for making this such a positive experience!!

Linda

23 de abr. de 2014

Antoine was great. He made the car buying process so easy. He is very pleasant and is willing to work with you so you can try to obtain the car YOU want. I will definitely recommend him to others.

Dennis Sears

22 de abr. de 2014

antoine and Dan everything went very well. we are pleased with all aspects of the deal.

Liz Falbo

21 de abr. de 2014

Antione was very good. I appreciate everything he has done for me. This is my 3rd vehicle with Antoine at Lia. Liz Falbo

Kim

15 de abr. de 2014

As a first time car buyer, Antoine did an excellent job in advising me and providing me with the right vehicle, the Honda CRV, to meet my needs. Based on this experience, I would refer anyone to purchase a vehicle with him. His kindness, understanding, and professionalism was greatly appreciated!

1HappyCamper

14 de abr. de 2014

Great Customer Service, attention to detail of what we needed and wanted , and of paperwork made the purchase of our CRV a joyful experience. The CRV hasn't needed a repair yet but I am confident in the repair shop based on speaking with the mechanics. The shop and Sales floor were clean, bright, and everything at Lia Honda were professional.

mycarcare

12 de abr. de 2014

I went in for an oil change on my 2012 Honda Civic. I was greeted and signed in on tome by a friendly mechanic. I waited in the sitting room that was stocked with beverages, magazines, news papers and snacks After waiting the designated time, I was checked out and all my questions were answered. Very efficient and friendly operation

lanab

11 de abr. de 2014

VERY GOOD JOB. EVERYBODY WAS REALLY GOOD HERE. STEVE G OUR SALES PEOPLE WAS TERRIFIC. RYAN IN FINANCE WAS VERY VERY GOOD TOO. THANK YOU

Miss Mary

11 de abr. de 2014

Lia Honda had a good price on the internet, good customer service on the internet and in the showroom, and they gave me the best price among several dealers. Antoine Ibrahim was great. He was knowledgeable and very nice, he took great care of me and gave me a great deal. Jacob tangle was also a good internet contact.

Jim M.

10 de abr. de 2014

This is my 2nd purchase from Lia Honda of Williamsville. On both occasions, I had a very good experience. Both Dan & Ryan were very helpful & knowledgeable & made the process very easy.

Mrpgoofy

8 de abr. de 2014

Honda crv s are the best. Had one for 12 years. Looking forward to another 12 with this car!!! Antoine was very efficient and I was pleased with working with him.

Lou Plotnicki

5 de abr. de 2014

From the moment walking in the door, my daughter and I were made to feel at home. Will and Ryan made my car buying experience enjoyable. I would recommend Lia Honda to anyone, good pricing and great service!

Gary Jackson

5 de abr. de 2014

Great place to buy a car ! Knowledgeable friendly staff Ask for Antoine when buying a new car, extremely helpful.

ekim3

4 de abr. de 2014

GREAT SERVICE. THE SERVICE EMPLOYEE WAS VERY CONCERNED AND HELPFUL WHEN DISCUSSING THE FOR WORK THAT I WANTED DONE AND THE TIME THAT I WANTED TO PICK-UP MY CAR. I HAVE BEEN A CUSTOMER FOR MANY YEARS.

HondaPilot

3 de abr. de 2014

Antoine at Lia Honda in Williamsville was great to work with.

Alicia Liberto

1 de abr. de 2014

Excellent and thorough service! I am confident I'm buying a great quality vehicle and would recommend their services to everyone.

Michelle

28 de mar. de 2014

As a mom who works full time it is extremely difficult to find time outside of our daily routine. We contacted several Honda dealerships and Lia Honda was by far the most efficient and easiest to work with. Our salesman Antoine worked with our budget and meet our needs!!!!!!

"Michael Davis"

24 de mar. de 2014

I recently just purchased a 2012 Honda Civic, and I had a great experience. Gerald Holmes is a great salesman, knowledgeable about the car, great customer service, and made it a great overall experience. Defiantly would recommend Gerald, if you are looking for a car. Gerald got us a great deal, great guy, great salesman, really great customer service. Fantastic job!

troberto

7 de mar. de 2014

Mike Wright, Service Advisor, was very thorough and explained the repairs done to my 2006 Civic. Brad, my technician, brought me out to the service bay to explain the repair that was needed to my right side inner tie rod that was loose. These gentlemen are very professional and I love doing business with this service department and their Service Manager Dave Hoffman.

Mike B

7 de mar. de 2014

These folks have been performing quality service on my Pilot for 10 years. It is a pleasure to work with Mike Wright.

Michelle Mac213

7 de mar. de 2014

I had an amazing experience at Lia Honda of Williamsville!! Gerald Holmes helped me every step of the way. He is professional, patient and kind. You can tell that Gerald loves his job and he really made my lease/purchase experience the best ever. His product knowledge and technical advice really helped me throughout the whole process. Along with the finance team and Robin Greenwood (GM), I am truly satisfied with my beautiful 2014 Honda CRV. I felt like family at Lia Honda of Williamsville and they have gained a customer for life. Amazing dealership, fantastic team and I know that I made the best decision with my new Honda. Thank you for a wonderful, educational & fun experience!

elvira

28 de feb. de 2014

we shopped all 4 dealers in the area we had the best experience at Lia with our salesman Antoine, He treated us with respect ,very honest gave us the best deal without going back and forth 20 times. We will definitely return to Lia Honda and deal with Antoine Great place, great deal

Christina

26 de feb. de 2014

Antoine was very friendly and showed me the features of my new crv! Thank you!

MichelleN

26 de feb. de 2014

After an unsatisfying experience with my last Honda lease at another dealership where I used to live, I did some research on Buffalo area Honda dealerships near the end of my lease term and decided to check out Lia Honda because of their stellar customer reviews. I was not disappointed! I was lucky enough to have David Hoeflich, one of the dealership's award-winning and highly experienced Sales and Leasing team, as my consultant. I wound up turning in my 2011 Insight and leasing a 2014 CRV. Dave worked hard to assure that the entire leasing experience was informative and incredibly easy on my end (and even fun!) Dave DiCarlo, Lia Honda's Customer Buisness Manager, was also fantastic and made sure I got the best deal they could give me. The entire dealership has a highly professional, yet relaxed and friendly atmosphere. Great people, outstanding customer service-I would highly recommend Lia Honda to anyone in the market for a vehicle purchase or lease!

Julia

26 de feb. de 2014

I was recently shopping for a new car with my husband. We decided to stop at Lia honda to check some options out. We met with Antoine Ibrahim, who showed us a few great choices and explained the safety features of each car. We ended up buying a CRV EX-L. It was a nice, easy going and pressure free experience!

MattBecker

26 de feb. de 2014

My family was looking for a Honda Odyssey starting from Rochester, NY. We came across Lia Honda in looking at offers from Edmunds.com. Lia's prices were very good - better than any place we could find in Rochester.We called at 9 AM to inquire about a price quote from Edmonds. From the beginning things went very smoothly. We dealt mostly with Norm Daniels. He was great. Lia honored the price promise from Edmonds, they had Odyssey colors that we liked, and they could arrange all of the paper work (by phone, email, or web) so that we would only have to make one trip out to Buffalo.We came out at 1 PM for our appointment to finish up paper work and pick up the vehicle (still the same day). The facilities are very nice. I could probably get more work done remotely in their customer waiting areas than in my office. We sailed through the paperwork. Norm gave us a nice long tour of the vehicle to make sure we were familiar with all of the systems.By 3 PM we were on our way home. This is a great new family vehicle for my wife. She was very happy! My wife commented that this is the way we will be making future vehicle purchases (no haggling, no back-and-forth, no stress). It was all very easy!

Tj

21 de feb. de 2014

We were new in town and we were helped nicely. Specially we would like thank to Gerald who helped us through out the purchase process. Be ensured you are in good hands. :-)

George

20 de feb. de 2014

Great experience at Lia Honda we bought 4 cars from Antoine Ibrahim . We recommend Lia

Jeff Chiacchia

20 de feb. de 2014

Antoine was very helpful. He made sure that I got the car that I wanted. He is an honest & trustworthy person.

FootDoc

19 de feb. de 2014

Antoine I recently bought a CRV 2014 from Lia Honda. The sales consultant Antoine was great! He kept in touch me threw the whole buying process and helped me get everything I wanted. I really felt like he was taking care of me. The price was also the cheapest in the area. Overall great service and of course it's a Honda so you can never go wrong with that.

Kristian

17 de feb. de 2014

Such an easy process. Ask for Gerald. He helped with everything and made the whole process incredibly easy. Thank you so much.

georgem

16 de feb. de 2014

just took car home yesterday. Our Honda was 10 years old and we resisted going for a new one because of our previous buying experiences. To our delight our sales person (Dave Hoeflich) was especially helpful. He explained all the pluses and minuses of each model and color and made the process easy for us. We felt that he was in our corned doing the best he could for us. We were so impressed by him that we did not even visit any other dealers. I can not give any opinions of service etc. but if the rest of the dealership is anything like Dave there should be no problems. As long as Dave is available to us we will probably be changing cars more often.

First-time Honda girl

15 de feb. de 2014

Fantastic experience with Lia Honda. Customer service has been a 10+ from my initial walk in the door. The salesman was very knowledgeable and he as well as the rest of the staff I interacted with made the whole experience pleasant, quick and painless. I would definitely recommend Lia Honda to family and friends and plan on being a repeat customer. Thank you Lia Honda. LOVE MY CRV!!!

Carrie Tsakiris- a loyal customer

7 de feb. de 2014

We love Lia Honda of Williamsville. We have bought and leased several cars from this dealership. The sales staff are all helpful and friendly and know us by name (even though we may not be their customer). We have always had a great experience with our salesman, Antoine Ibrahim. Our service guy Mike Wright is excellent at his job and always explains what must be worked on and when. We always look forward to bringing our cars into the dealership each visit and we feel we are always well-taken care of there! A 5 star dealership for sure!! Thank You!!! Carrie Tsakiris

CTE385

7 de feb. de 2014

Antoine is a great salesman to work with-- honest, easy going and an all round pleasure to work with. When I took delivery of my 2014 Ridgeline, he unfortunatley had to be at the Buffalo car show and Gerald did fine job on the paperwork and delivery. Cudo's to both...Lia has a winning team!ThanksCraig E

Dana

4 de feb. de 2014

I had a great experience with Lia Honda of Williamsville. Very friendly and helpful service. I would recommend it to others.

cspeidel

3 de feb. de 2014

We had a wonderful experience purchasing our new Honda Pilot. We have owned several other Honda's but have always dealt with other dealers, the service we received at Lia was truly the best!

Adam

2 de feb. de 2014

I have serviced my 2004 Pilot there for quite some time, and have been very pleased with the team of professionals that give me honest feedback and advice. In fact, we decided to lease a new Odyssey and keep our Pilot running! Thanks to Laurie and Ralph in Service for their continued support, and Norman in Sales for our new purchase! A+ all the way around.

HondaLover

1 de feb. de 2014

Don Kassidy was a pleasure to do business with, and made the buying process a fun and painless task. Ryan our finance guy was great! This whole dealership has been awesome and we will definitely be doing business here for future vehicles.

Dennis

1 de feb. de 2014

Great showroom, Antoine gave me a great salesperson giving me a great price, answering all questions we had and the 2014 Accord we got was awesome. Would visit again.

Urbanski

1 de feb. de 2014

Came in looking for a used CRZ and Gerald was extremely helpful. Price was fair and he put in some work to make the deal happen. Would definitely recommend him and this dealership.

Cathy H

1 de feb. de 2014

Buying a new car can be stressful but the Sales Consultant,Gerald Holmes, really made it a successful experience. I picked one of the sub zero days to go look at Lia Honda's CR-V's. Gerald showed me the different models and I tried some before deciding on the CR-V EX. Then the fun part of choosing the color. Gerald took me through two parking lots where we crawled over snow drifts to find just the right one - Mountain Air. He was a really good sport. He also helped me in setting up the bluetooth feature on my car so it would sinc with my phone. I LOVE my new car. Thanks to Gerald for helping me pick out the right one! Also a word for Ryan from the Business Office. He was so patient explaining all of the paperwork involved and the options available.

"jzjan"

23 de ene. de 2014

We recently bought a new Honda Civic. It was one of the most pleasant experience i have ever had buying a car. Why? Well Mr. Todd Michael Taylor is one of the most courteous, honest and funny people and very pleasent to work with, and may I also say he is a very talented artist. We told him what we wanted a payment to be and they worked with us right down to the penny. My son bought the same car next day and Mike worked along with his supervisor to get Adam the car for an affordable cost for him. We did go to other dealers and none could come close in price, quality, service and friendliness. I Highly recommend Lia Honda and the team of workers especially Mike Todd as not one of the best, but THE BEST car dealers in WNY. Thank you for all your time and effort. The Capizzi Family!!

2456

6 de ene. de 2014

Great experience. Norman was very helpful in answering any questions I had. He made car buying very pleasent. I would buy from this dealership again. thanks Norman

RSTabbi

5 de ene. de 2014

My Honda Fit was in for brakes, rotors, and new tires. When I got it back I noticed that it had a vibration at highway speeds of 55 - 60. I brought it back a few times and the mechanics could not figure out the problem since everything checked out on the balance/alignment machines. I brought it back again feeling exasperated. This time Mr. Dave Hoffman worked on it himself. He took a lot of time working with it, driving it, testing it again and finally found the problem. I can't recall exactly what he said was wrong but it is fixed and it runs like it did when it was new. I will continue to be a loyal Lia Honda customer. Mr. Hoffman is a great guy, very patient, and from the get go told me that he would make things right with my car. Even arranged a loner for me. I don't think I would have been as patient and pleasant as Dave Hoffman if our roles were reversed. I was very impressed with Dave Hoffman. It is easy to see why he is the Service Manager. I love Honda's and I will be a lifer at Lia. Thank you.

Jerry G.......

16 de dic. de 2013

I would like to thank the staff at Lia Honda for a seamless sales experience, Will Litton in particular provided an excellent customer experience from start to delivery. Will explained all my options and moved me from an Lx model to an Ex model in addition to providing me with some great accessory ideas the rubber floor mats came in handy during the storm....i would like to mention the fiancee manager Dave answered all my questions and was helpful in my choices for maintaining my vehicle .... and finally its not to often that the general manager and sales manager thank you for your business, but before i left both Robin the general manager and Chris the sales manager both said thank you.....I pulled away with a 2014 crv ex a full tank of gas in a complete blizzard and enjoyed every minute in the commute home........

Macy

24 de oct. de 2013

Came in without an appointment and was taken in right away. Very friendley service personel, showed me my vehicle when it was up on the lift and advised me of some future service needs. They offered all kinds of snacks and drinks and was able to use my laptop for the short while I was there. I would rate this a 10 plus and will continue to come her for service. Thanks!!

Sue Wlosinski

5 de oct. de 2013

For the past 11 years we have purchased 5 new Hondas from Lia Williamsville. Our experience has been outstanding on all levels. Mike Taylor has helped to make our trading/buying experience pleasurable and easy. The service department is also excellent in setting up appointments and treating the customer with prompt service when waiting. The Lia Honda personnel welcome you at all times, whether waiting for service or buying a car. The waiting area is warm and friendly and the coffee and ice cream a welcome treat. If you need to purchase a car---go to Lia---and go to Mike Taylor!!!

abbypreston

31 de ago. de 2013

Michael Taylor did not rush me. He helped me above and beyond so that I could make my decision with assurance. Whatever I asked for, he gladly provided it. He was always respectful and compassionate.Viewing his artwork and the descriptive notes written with each one made the waiting time almost nonexistant. I have dealt with Mike for many, many years and it is always such a pleasure.

dmdb1

27 de ago. de 2013

So very pleased with the purchasing experience at Lia Honda. Will Litton is, by far, the best salesperson I have ever had the opportunity to deal with. He made sure my buying experience was smooth and worry free. My husband and I both purchased vehicles in the same week. Our first purchase was at another dealership and the difference in the two experiences were night and day. No high-pressure wheeling and dealing with Will and Lia. We were impressed by the manner which sales negotiations were handled. We truly left Lia feeling that our time had been respected and that we had a wonderful sales experience. Good customer service/customer relations is something rare of late, but not at Lia Honda. So glad to have done business here, we would highly recommend Will and are confident that we'll return to Lia for all our service needs.

Returning Honda Owner

14 de ago. de 2013

Very friendly dealership... Salesperson Edwin was very helpful!

7ujmnhy6

30 de jul. de 2013

I was very impressed with how helpful Phil was when I got my car serviced at Lia Honda. He took the time to explain what was wrong and how it could be fixed; giving me options to chose from and recommendations for future work. His advice saved me money in the short-term. A service centre that has staff who are helpful and not trying to deceive customers for profit is a rare find. I found the staff at Lia Honda to be very helpful.I was also impressed by the amenities that made the wait more than bearable. I was able to work on my laptop, charge my cell phone, and there was ample free drinks and treats (including popcorn and ice cream!) They also offered me a ride to the mall since the work required was going to take awhile to complete.Thanks to Phil and those who worked on my Pilot. I will definitely return.

Joseph

14 de jul. de 2013

Lia Honda provides an automobile buying experience that is nothing short of refreshing. The gentleman I spoke with took the time to ascertain my wants and needs in a new vehicle and show me what was available at a price I was comfortable with. I was greeted with a handshake and good old fashioned manners. I was shown the vehicle's various features and how they operated. I was offered a demo for the day and most enjoyable was the lack of sales pressure exerted by the sales rep and the manager. I will be giving Lia Honda my business and recommending them to others.

M.L.Horwitz

8 de jul. de 2013

Just purchased a 2013 CRV after doing a fair bit of internet research. I met with Dave Hoeflich and Steve Celano. They wrote a terrific deal. Gave me great value for my Altima Hybrid trade-in and additional discounts. This is our first SUV and we could not be more pleased. We drove to DC recently and it performed exactly as represented. Totally comfortable and easy to handle. Plenty of room, excellent fit and finish. We got great overall mileage considering the size and weight. Dave did a marvelous job in finding the exact car and making it ready with our add-ons. The actual delivery of the car was carefully done and well explained. The financial end of the deal was a breeze as well. Efficiently handled by Dave DiCarlo This is a first-class operation all around. And they have free ice cream, coffee and other treats. Everyone was cordial and welcoming.

Happy Guy

2 de jul. de 2013

What a top notch place- I bought a new Honda Accord and the payment per month was great - they did everything they could to get me in the payment on wanted in the car I wanted - but it got better - AFTER I was already driving the car, maybe week into the purchase, the management caught a program that just came out that would help me save even more per month - they actually called me in to LOWER THE PAYMENT even more!!! This was totally above and beyond, and very appreciated. I would recommend Lia Honda for any car buyer in Buffalo

Tmacie

1 de jun. de 2013

Took my 2004 Honda in for a repair on the ignition switch. I could not put the key in. Car was towed to Lia Honda. I had the switch replaced and an oil change. They charged me 750.00 for this repair. I believe the cost of an ignition switch is about 177.00 if I was to buy it. They way over charge their customers on repairs. I will never buy another Honda. Also, I know there was a recall on some of these vehicles for the ignition switch, and if that is the case, they will get paid twice for this repair then, however I will be checking into the recall, trust me.

csaunders9

29 de may. de 2013

Antoine is a very peronable and wonderful salesman. I have now purchased two cars from him and was pleased when I found he still was working at Lia. I found him very helpful and agreeable and he was easy to work with.

marymdmom

24 de may. de 2013

very easy to make an appointment online; appreciate the reminders. Greeted immediately and taken ahead of schedule. Was able to enjoy popcorn while waiting. Was done within an hour. Doesn't get much better than that.

JohnMeryl

24 de abr. de 2013

I CANNOT SAY MORE GREAT THINGS ABOUT MY BUYING EXPERIENCE AND CONTINUED MAINTENANCE EXPERIENCE AT LIA HONDA. MY GENERAL MANAGER, ROB GREENWOOD AND MY SALESMAN, CHAD SMITH BOTH PROVIDED OUTSTANDING SERVICE AND CARE TO MY NEEDS!

ekim3

23 de abr. de 2013

Our experience dealing with Bill was great all around from the greeting until the deal was completed. He is a very pleasant person,will recommend him to others. Norman Daniels was very helpful in providing info. The overall staff was great.

Karen Miliotto

25 de mar. de 2013

Once again, fabulous service at Lia Honda! From beginning to end, Mike Taylor and the Lia staff are friendly, knowledgeable and helpful! We'll be back!!

Frank Masi

26 de feb. de 2013

Our family just moved to Buffalo in December and I visited the service dept. three times. I have had our two Honda's serviced and NY State inspected. And recently just had a complete four wheel brake job with rotor resurfacing done. The service writer Jerry Genova and The technician Brad, make for a informative visit and keep you in-control of just what level of servicing you want done during that visit. On my latest visit, I was looking to save some money and get just brake pads on our 2006 Pilot, after Jerry and Brad explained the Good, Better, Best pricing options it was easy to up-sell myself for the Best option of using factory Honda brake pads and having the rotors resurfaced which then entitled us to a LIFETIME brake pad warranty! We all need to save money and try to cut corners when we can, but in the long run a proper brake job with lifetime brake pad replacement just made more sense, especially for the most important safety feature on our car. Our family has owned five different Honda's over the past eight years due to leasing and we have lived in five different states. We have seen our share of Honda Dealer's big and small. But I am very impressed with Lia Honda's approach to service and the accommodations they offer for their waiting customers. In all the dealer's we have had service and sales with, Lia is the first where you can review your car's needs with the actual technician who is performing the work. I find that a great value and peace of mind. I highly recommend Lia Honda for service and sales as well based on their customer oriented approach.

MrRich

26 de feb. de 2013

My wife and I purchased a used Accord at Lia Honda back in Dec. of 2009. As a result of Lia taking care of something they didnt have to regarding our purchase, we started having the Accord serviced there. The level of service we have experienced these last 3+ years at Lia is second to none. Any issues with the Accord that have come up have been dealt with expertly, which gives us full confidence in the Service Department. Our service writer, Michael Wright, has been most helpful in dealing with us these last few years. As a result of this experience, we decided to purchase our next car there. While our Accord was being serviced for a recall item, we decided to look at new cars. Chad Smith introduced himself to us and we test drove an Insight Hybrid. It was a very nice car, but we talked it over and felt we needed something roomier. We called Chad back up and explained how our Accord EX-L had spoiled us, and asked to test drive a CR-V EX-L. We returned a few days later and Chad had one all set for us. It had all the Accord had and more. Chad walked us through all the features, explaining everything and answering all of our questions. We worked on the figures and made our purchase. I know Chads job is to sell cars, but we were never pressured at any time. It was totally up to us to decide what we wanted to do and when. All in all it was a very pleasant experience. We will recommend Lia Honda, and Chad Smith to all our friends.

tboc1033

25 de feb. de 2013

If you want professional service in a "no hassle" sales environment, this is the place you want to do business!!!! Dont waste your time at any other dealers.

PSC1

20 de feb. de 2013

The price I paid for my used Civic was great. I have no complaints and would buy another Honda from this dealer in the future.

TinaS

20 de feb. de 2013

This facility is top notch in all aspects of service. The service managers that greet you as yo pull your car in are 'real' and friendly. They make sure that you have what you need while you wait and let you know approximately how long the service will take (which is usually uner what they say). Getting back to 'having what you need while you wait' is exciting to share. You walk in to a well organized waiting room complete, with desks to work, flat screeen t.v., kids room, complete with guitar hero- or whatever my kids so thrillingly called it!! I was excited about the free popcorn machine, coffee, and both my kids and I were ecstatic about the free ice cream freezer choices!! On my mot recet visit I even met the dealership dog, -Emma I think her name was. Looked twice to realize what I saw. She is the sweetest thing and quite an unexpected asset to the dealership. I can't wait -well maybe I can wait a little-heehee- to bing my kids in to meet her the next time I am in (for hopefully just routine maintenance). Also wanted to mention that the bathrooms were clean and attractive as well. Now, back to the people. I have enjoyed talking with Debbie (i think that was her name) with the nicely decorated work station. She entertained me so and i look forward to seeing her again. The very tall service man I talked to on my last visit was fabulous tooo as was the other service greeters (i will pay attention to their names next time) who are always ready with quick line and laugh!! I even met the manager of Lia and he is fabulous as well. He shows genuine interest, dedication, and pride in his facility, his employees, and excitement for his job-wonderful see. Once again the 'REAL' in this dealer starts at the top!!! The clerks who take my money- ack- are even sweet at this facility-heehee!!! . I would look nowhere else to take my 2005 Cr-V. I know it is in good hands here and since I plan to drive this baby into the ground (looove the 2005 model-nothing else can touch it) i will take it where both it, and my kids and I will be happy!! But, if I ever changed my mind the only place I would go for a honda is LIA!! AND, would recomment you do the same!!! you won't be disappointed. Way to go LIA!!! Keep up the fabulouse service!!!

Mark

20 de feb. de 2013

Trade in allowance was quite a bit better than the competition.

dlbrodie

20 de feb. de 2013

We've purchased two vehicles from Lia Honda in the past two years. The buying experience there makes it worth the 1 1/2 hour trip from home! Their sales, finance and service departments are the best I've ever experienced.

civicnodysseyt

20 de feb. de 2013

I drive exra miles to Lia to get my car serviced because their service dept. is heads above my local one here in West Seneca. I always work with Gerry who is extremely friendly and doesn't mind answering all my questions. Their waiting room is very comfortable with complementary snacks and drinks. Free WIFI is a plus as well. I dont mind making the extra 25 minute drive because of these reasons!

tjdean

20 de feb. de 2013

Easy no hassle purchase of 2013 Accord. Internet sales rep gave me great pricing via email. Experience at the dealership was also very pleasant in negotiating trade-in of my car. I live in the Rochester area and drove to Lia Honda in Buffalo due to the great pricing which was better than any Rochester Honda dealer offered.

em1209

20 de feb. de 2013

Great experience. Buying a car from Steve was easy, fun, professional, and a great deal! He was great to work with and extremely knowledgeable about the product.

carrie215

19 de feb. de 2013

My husband have been to Lia in Williamsville for 5 new Hondas. We are always 100% pleased with the sales and service department. The employees there always greet you with a smile and a "hello" even if you are not a customer of theirs. It is a comfortable place to go and the service appointments are fairly quick. We feel that our salesman always tries to help get us the payment that we are looking for. In the service department, Mike always gets us an appointment that is convenient with our busy work schedules. He also informs us of what we will be needing at our service in the near future. I always also appreciate his help researching new tires with us for our many cars now and in the past for a price that we can afford. We will keep coming back. Excellent customer service!!! Maybe one day we will be in for a minivan!! :) Carrie and EJ Tsakiris

Ed Szymusiak

30 de ene. de 2013

I just purchased a 2010 Honda CRV and was pleased and satisfied with the service I recieved. I drove off feeing very good about both the price of this vehicle and also the trade in value of my vehicle. I felt Steve Celano did an awesome job taking care of all my requests and Mike Lalley was very considerate. Thank you very much

theschus

19 de ene. de 2013

Just bought a beautiful CR-V! Chad Smith knew all about the CR-V and its options, not only the '13 model, but also previous years for comparison. He was respectful, never pushy, offering choices with their potential advantages. No lingo, just straight talk. Took us around the lot - knew the inventory. Urged us to make a 2nd test drive to be certain of our choice of vehicle. Took time with us. Those qualities of professionalism and friendliness also extend to Chris Michenzie (sp?) (Sales Manager) and Dave DiCarlo (Finance). If you need or want a new ride, please see this guy!

Mary Anne

4 de ene. de 2013

We were very impressed with the dealership and most impressed with the salesman that helped us through the process - who was Antoine Ibrahim and he is a very low key and very effective man and without him we would have kept looking. The 2013 Honda Pilot is great and we got a good deal and came away very pleased.

Robert

17 de dic. de 2012

As a new customer to the service department, I found the staff to be very personable and professional. Not knowing my maintenance history, the service rep spent time expalianing recommended services based on the mechanics evaluation. By the end of my experience, I knew I would return for future maintenance needs due to the sincerety and professionalism of the staff. I also learned that most services are competitively priced and was impressed with my tire quote.

Aliaa

2 de dic. de 2012

Hello, I'm writing a review about my experience with lia honda of williamsville, I had very nice honda CRV 2007 I like the car and would say thanks for Antoine Ibrahim because he fine the car I like and make it easy for me to decide he was very nice sales man, also the other person whom did my paper work was so nice their all nice team thanks for all.

donald.russo.79

30 de nov. de 2012

Usually when I go to a car dealer to go shopping my stomach gets in knots. There is usually the hassle of haggling to get a decent deal and then you don't know if in fact you did. This was my 4th time going to Lia Honda to get a car for a member of my family. Everyone at Lia makes you feel comfortable without any pressure to purchase. Robin Greenwood is not your typical salesman or general manager. He talks to you like he is your next door neighbor. He breaks down the stereo-typical feeling of a car salesman instantly. He listens to what you have to say, what you want and what you need. He carefully asks questions that build a relationship between you and the dealership and makes it seamless. He has a team of people that are genuinely nice, no fakes smiles here. I can't say enough about this dealership or how well they treat you. My daughter came with me this last time and she was even able to get a hot dog and ice cream while she waited with me. They even asked her if she would like seconds of ice cream. If they can make my family feel comfortable, they can make your family feel comfortable. Try them, you won't be disappointed !

brichard25

29 de nov. de 2012

I came in to test drive a CR Z and didn't really expect to be buying one so soon but the car wasso great and I liked Norman's sales approach I (we) decided to go ahead and take the plunge!

teaquino

27 de nov. de 2012

My 3 year lease was expiring and I went to this dealer to negotiate a new lease. Mike was extremely knowledgeable, patient and respectful. I was able to lease a 2013 Accord for a little more than what I am paying presently and got features that normally exist only on higher end cars. Mike took over an hour in briefing me and my husband on the operational features of this new car, in the car, so it was a hands on interactive learning experience. This was sooooo helpful. I never felt pressured. I got exactly what I wanted and was able to drive away with all paper work intact 24 hrs. after walking into the dealership. I love working with Lia Honda Williamsville! Seriously.

suzannepan

21 de nov. de 2012

I appreciated the 'laid back,' yet attentive approach at Lia Honda. I bought a used CRV, and was really pleasantly surprised with the whole experience. I shopped at Lia (10) years ago for my first car, and did not have a good experience. This time it was much improved. My salesman was great - William Litton. Thank you!

tc2cat

16 de nov. de 2012

I searched for a vehicle at many different dealerships, and the salesman here was very attentive without being pushy. The hot chocolate and ice cream were enjoyable. I would recommend this dealership to my friends.

no nickname

14 de nov. de 2012

I have recently leased a Honda Civc from Lia Honda of Williamsville and was thoroughly satisfied with the entire transaction. The sales representative, Mr. Antoine Ibrahim gets my greatest compliments-a man of integrity, honesty and competence and I could not ask for more. Courteous and forthright we negotiated a deal to our mutual satisfaction and I would recommend Lia, as I have certainly done in the past to friends. Mr. David DiCarlo, business manager also gets praise for his expertise. I am a totally satisfied customer and love my new Automobile. Sincerely, Joseph DiCarlo (no relation to your business manager)

achay23

14 de nov. de 2012

In 2007 I bought a car from this location, and loved everything about my experience. I trusted Lia Honda with all their services, and would even tell others how much I loved going there. Although recently, I found out that Lia Honda had been lying to me. They told me that I failed my inspection, and that I would need new brakes for $500, plus labor. I took the rejection letter instead and went to Goodyear, and had them perform an inspection, without them knowing that I had gone to Lia Honda just to see if there was really an issue. Goodyear passed my inspection, and told me everything looked great. As a customer, what would you than think about Lia Honda? I completely lost trust with this dealership, and will never step foot there again. Also recently the staff there seems to be rude, and unhelpful. I've also taken my car there for oil changes ever since I bought the car, never had an issue until recently where my car started to leak oil after the oil change was performed. My point is to never trust these dealership until you get a second opinion.

lnmarieg

13 de nov. de 2012

My husband and I worked with Don Kassidy and George O'Brocta. We originally had worked a deal with Don to buy a new CR-V EX without a trade, and were pleased with it. After having thought about the deal, we realized we needed to trade in our current vehicle and while this complicated the original deal, Don was non-plussed, patient and still very willing to work with us. He remained very professional and worked very hard to reach a deal that would satisfy us. My husband, who has a financial background, was impressed with George's knowledge in the credit markets. He directed us to a lender which would best suit our needs and was experienced in dealing with our unique circumstance of frozen credit. In the end, we were very pleased with our choice of Lia Honda, not only because we love our car, but because of the professional way in which we were dealt with as well as the explanation of the service department and hours. On a side note, it was very convenient for us to work with this dealership because they are open on Sundays.

MichelleFerreri-Jacobia

5 de nov. de 2012

Great experience with my first Lia purchase 5 yrs ago and this one was even better! Jillian did a great job recruiting me in, Mike B. is an awesome sales rep, J.T. did great for service and Michael has been a dependable service rep for the 5 yrs I've been going to Lia.

hard sell

4 de nov. de 2012

our lease was a 2012 crosstour my husband is a hard sell our salesman was very patent let us test drive three cars chad was very knowlidgable about each honda we were given a fair price and will shop there again

Spirt09

3 de nov. de 2012

WOW, Will was AWESOME! I started looking for a car back in April 2012. On 10-31-2012, I had an appointment with another dealer up the street. When I arrived there, I wasnt out of my car before the salesmen were right on me. Then the car I was to test drive went on a overnight test drive. Yes they offered to show me something else, but I didnt call them to test dive the car. They called me and setup an appointment with me. Bait and switch Really! Or should I say trick or treat. I asked for my license back and walked out. On my way home I had always wanted to stop in at Lia-Honda, but I didnt want to be mauled by 10 sales men so I would never stopped until 10-31. I had to go in and ask for help, which was what I wanted to do. I new what my budget, what I wanted but couldnt get into due to out of my budget. Will was all so kind to answer questions about a CR-V that I really didn't want at all, but need a car. He even had me test drive it. I was thinking of purchasing something I didnt really want, and knew nothing about. He did all the work and I asked would you please run the figures for the 2010 Equinox you have to ease my mind? He did with no problem. WOW I am now a proud owner of a 2010 Equinox. Thank you to Will for being so kind, caring and understanding and not PUSHY. I called my husband and we went right back up that evening to complete the paperwork for my Equinox. I will highly recommend Will at Lia-Honda to anyone I know that is looking for a new or used car to see Will. I can not tell or say enough about how wonderful it was not to be pressured, pushed or treated like I didnt know what I was doing. I have taken a lot of time and researched all types of cars so I could be satisfied with my purchase. Will did an OUTSTANDING job to make it so nice and pleasant and easy to make our purchase that I now know who to go and see for our next purchase.Will Thank you for your time, Creating a GREAT Customer Service Experience in helping make my purchase. Thank you again.

sawgrass

27 de oct. de 2012

I purchased a new CR-V from Steve at Lia Honda a couple of months ago. I felt that Lia Honda was honest and gave me a fair price. Not too long later, I needed to trade in my second vehicle, a gas guzzling Jeep, for something fuel efficient. I went back to Steve at Lia Honda to look at their used Civics. I didn't expect to make a decision that day, but I ended up finding a 2009 model that I liked. We came to an agreement on the price and trade in that I was happy with and I returned a couple of hours later to sign the paperwork and drive home in my new Civic. Everyone I have dealt with at Lia Honda has been a professional.

kailey.seres

27 de oct. de 2012

We visited several dealerships, and Lia Honda offered us what we considered the best deal on a certified used 2010 Civic Sedan. Our salesperson listened to our interests and worked to achieve a fair deal for both parties. I am very pleased.

JiWoo

27 de oct. de 2012

I am really like the Lia Honda of Williamsville because the service is the best.Joe did his best to help me to get a new car which I wanted to.They listened to customer's voice.Thanks, Joe!

Ottoman

23 de oct. de 2012

We were interested in purchasing an SUV and because a family member had purchased several vehicles thru Lia we went there only to look. Then we ran into Norm Daniels who explained the ins and outs of the CRV. The next thing we knew we were signing on the dotted line. The whole experience was handled very professionally. We picked up the vehicle two days later. Thanks to Norm and the rest of the crew for making our buying experience a pleasant surprise.

SHAK007

22 de oct. de 2012

I didn't like the game playing by Lia honda while I was buying a New Pilot. Sales person agreed to a price and made us fill out the loan application once it was final. Loan approved but he came back that manager isn't agreeing to our mutual price. There were some other issues too.

phokaj

19 de oct. de 2012

I felt the dealership was honest and respectful in dealing with me. They didn't jerk me around or use high pressure sales tactics. I'm happy with the car and the price. The flowers at time of pick up were a nice touch

skrok

17 de oct. de 2012

Mr. Daniels was very professional, as well as knowledgeable. He approached me in a quiet manner and asked how he could be of service to me. He first introduced himself to me, asked me to do the same, and then wrote down exactly what I was looking for, new or used, buy or lease, and what I was most comfortable with spending. After I got approved for the car, he drove the car up, opened the car door for me and when I sat down, closed the car door for me as well. He went over in detail the car's features and would pause and ask if I had any questions for him. I had questions that I asked repeatedly, and he was very patient and knowledgeable when answering, and then he made me sit behind the wheel and he coached me hands-on. I feel that Norman is a great asset to your company; I felt very comfortable with him, and he never acted like a "typical salesperson" with a pushy attitude, as he did more listening to me, the customer, than he did trying to sell me a car. After I purchased the car, he walked me over to service and introduced me to everyone there and showed me around. He also told me that he still follows up with customers and answers and questions/complaints they may have after they have purchased a car. He was implying that the sale is never over just because I drove the car out of the dealership. He and the staff will be there to assist me in the future with any problems that I may have. It was also an added touch when he took a picture of me with the car and sent it to my e-mail at home. I would highly recommend Norman to my family and friends and please congratulate him on a job well done. I feel he went above and beyond his job and the little things he did to make me feel welcome were very much appreciated.Sandra A. Krok25 Fifth AvenueWilliamsville, NY 14221

kmarkwardt

17 de oct. de 2012

David Hoeflich from sales is great We recently purchased an Odyssey from Lia Honda and the salesman Dave was great and the vehicle is wonderful. But we come to find out there was only one key for the car. We traded in our car and provided two keys. You would think from a customer service perspective that a minivan is usually purchased by a family and providing two keys would be a nice incentive. They dont even bother telling you if there is one or two keys until after you sign that final paperwork. When my wife and I asked if they could help with the second key that costs over 150 dollars, they said you got such a great deal on the van that we aren't going to help you. Ultimately the customer service manager resolved the issue and is sending a check.

Maile

12 de oct. de 2012

Transaction was smooth, fast and very easy. Will was very helpful and the entire process was completed quickly! Everyone at the dealership was very friendly.

William R Smith Jr

11 de oct. de 2012

My wife, three daughters and close friend and her two daughters have purchased 10 vehicles from Lia Honda of Williamsville. ALL of these purchases were made with the personal, professional help of Antoine Ibrahim. He helped us meet our needs and wants in each vehicle. 5 of the 10 vehicles were new . All the staff at Lia have been friendly and professional. The price of the vehicles was fair and up front and the service work was done professionally. None of our questions were blown-off as foolish and we never left wondering what was done or how. Our personal finances were taken into consideration in every aspect of purchases new, used and mechanical work needed. We all will return for further purchases as long as the present STANDARD IS MAINTAINED !!!

poleclimber

10 de oct. de 2012

Don was a very friendly and honest person to deal with. The whole staff made us feel so welcome. The deal I got was more than I could have hoped for. Everything they promised when I came to pick up my vehicle they made good on. We drove well over an hour to get there, and it was well worth the trip. When we are in the market for another vehicle they will be at the top of our list. I will recommend this dealership to everybody I know who is looking to buy a car.

Maurine Begeny

9 de oct. de 2012

When we bring in our pilot we have always been met with friendly, helpful faces. service is good and is done in a timely manner.

gickey5

8 de oct. de 2012

5 bright stars all around to Lia Honda...Special thanks to sales consultant Joe Canastraro...Joe is a solid asset for Lia...Although I live 75 miles away from metro Buffalo, autotrader.com quickly led me to this perfect 2009 Honda Accord at Lia...at easily the LOWEST PRICE...period. Thank you again, Lia Honda, for a delightful auto purchase experience.

DBJohn

7 de oct. de 2012

My husband and I have driven a Saab for the last 30 years and we had to be convinced that we would be as happy with a Honda CRV. Dave demonstrated, compared and explained why the CRV would meet our expectations. He was very patient with our comparison of the Honda with the Saab and was really patient with our questions. When we decided to lease the 2013 CRV he kept us informed of what was happening while we waited for the car to arrive. He was friendly, patient and very knowledgeable about the Honda CRV. There was a customer in the parking lot picking up his new Honda and he and my husband had a chat. He informed my husband that the service area was "top notch" and that clinched the deal for my husband. We will return to Lia Honda of Williamsville and Dave Hoeflich.

Judispilot

7 de oct. de 2012

Norman greeted me at the door and it was a pleasant experience from that time on. He listened to what I wanted, showed me the appropriate selection and took as much time as I needed to explain everything to my understanding. He gave me a tour of the dealership, which is very nice, and set me up with a service person for future needs. He also offered his phone number for any future questions I might have (and I will) cause it's a lot to take in all at once. The only thing that would have been better would have been a lower price!!!! But, I got exactly what I wanted it's all good.

jquin

6 de oct. de 2012

I have been a very happy Lia Honda customer for over 10 years. The service department is top notch. They explain when additional services are recommended but they do not try to over-sell. The waiting area is always clean and well-stocked with snacks and reading materials. Dawn Klukowski was my service advisor today and she is a great asset to the team: very friendly and efficient!

cheektowaga gal

28 de sep. de 2012

From the minute I stepped into Lia Honda, I was treated with courtesy, respect and smiles. Joe very confidently assisted me with the process of purchasing not just a new vehicle, but more importantly....a .peace of mind. Joe's extensive knowledge about Honda vehicles, their reliability, 5 star ratings, and the outstanding dealership were the turning point in my decision. Joe asked exactly what options I would like, explained them thoroughly, and ultimately made it easy to purchase my new Odyssey LX. It's nice to know that someone puts his heart and soul into his career, is so thorough, and obviously enjoys what he does! everyday. The Odyssey LX is like driving on a cloud, I feel very safe, am amazed by its smooth, quiet, quality ride and it's so bright inside! Dave D. was also very competent, so patient and helpful with financing my vehicle. These two gentlemen helped me to make purchasing my new mini van a positive, informative experience. I look forward to many happy years driving my Honda, my peace of mind. I highly recommend Lia of Williamsville because of their knowledgeable, helpful, courteous, no pressure staff!

bobm253

24 de sep. de 2012

very friendly and courteous staff. There were no high pressure tactics. Easy to deal with and feel comfortable with. Prices were very good and feel we got a good deal on a great car.

jennifer.pepperdaybraun

21 de sep. de 2012

Our entire experience from entering the showroom to test driving and then purchasing our new CR-V was outstanding. There were no hassles and the complete transaction went smoothly! We had our car in just a couple of days....Lia had to find a CR-V with the specific interior color that I wanted...and they did!! Lia Honda has been the place where we purchase our vehicles... This is our 5th purchase from LIA!!!!

1satchell

19 de sep. de 2012

I give this dealer a A+. I started purchasing new lease vehicles every 3 years about 12 years ago. This was my first experience with Lia and my first Honda. I can unequivocally say that I have NEVER experienced the integrity, courtesy, kindness, honesty, and professionalism that I received at Lia in all 4 vehicle leases combined. My salesmen, Norman was outstanding. He called me to give me updates. He was a man of his word, everything he told me was going to happen, happened when and how he said it would. He was truly a gem. He made buying a car effortless. I couldn't have asked for a better experience. Not to mention, that I love my NEW HONDA, Crosstour.Rachelle Sat'chell Robinson

Jeremy&Faye

13 de sep. de 2012

My wife and I were very pleased with our sales representative, Chad. He worked very hard to get us the car we wanted. He kept in touch with us through the whole process and we felt very well informed. If you decide to buy from Lia Honda (which you should) then ask for Chad. He was very friendly and we felt like we were in the loop the whole time. He constantly called us to let us know what was going on and made sure we were well informed. The whole Lia team represented Honda very well and we will definitely go back when it's time for another car!

Jim&KarenBraithwaite

13 de sep. de 2012

This is our Second Auto Purchase from Lia Honda of Williamsville andThe second purchase from Steve Celano.We had all of our service done on our first Honda Accord at Lia and were always given every consideration.When it was time to trade-in, we made the transaction during a routineservice call and closed the deal the same day.I expect that we won't be making any auto purchasing or service decisionsin the future without visiting Lia Honda. We trust the Brand, and the Dealer.

Robbie

8 de sep. de 2012

I have purchased both new and a used from Lia and both times the dealer was wonderful! From the ice cream to the lemonade to the dealership dog/greeter Emma...I couldn't ask for a better experience. My salesman answered all my questions and got me a great rate on my daughters new Fit. I can understand why they were voted 'one of buffalo's best dealerships'

ccercone

8 de sep. de 2012

I test drove the crv at several honda dealers, Lia Honda did not come on strong as some other dealers did. They focused on being helpful as opposed to forceful. That means alot to me. As I was shopping around, I also used consumer reports "bottom line pricing" service and I also used Edmunds.com for information. Between the two of them, I was able to make a decision that I felt good about. As soon as that was done and because of the way they treated me on the test drive, I went back to Lia. Steve (don't have his last name with me), was truly an excellent sales person. He quoted their price, I gave him by price. He spoke with the sales manager. He thought that it was an "aggressive" offer. I then showed him the information from consumer reports. He spoke with the manager a second time. He offered me a model that they had in stock and it was a deal. The only thing that was different was the car color (the color I wanted was not in stock) I am extremely happy with the crv and the deal and sales service from Lia Honda.

xolagunagurl

6 de sep. de 2012

I recently purchased a new car from Lia Honda. Being new to buying cars I was a little nervous about buying a car. I am very happy with my experience. The sales woman I worked with put me at ease and was extremely friendly. I was expecting to encounter a pressure situation. This was not the case at all. She seemed genuinely interested, and helpful. They worked with me to keep the car in my budget. Overall, this was the best experience I've had at a car dealer. I would definitely recommend :)

sdcocco

30 de ago. de 2012

This was the second dealership we visited in our search for a 2012 Honda CR-V. From the moment we stepped in the door we felt comfortable. We met our salesman, Will Litten, and our experience got even better. No pressure, he explained everything and answered all my silly questions. Needless to say, we purchased the vehicle from him and Lia. As it was the end of the year, color choices became limited so, with my list of colors in order of preference, he got started. Within three days, he found me my beautiful twilight blue CR-V. We picked it up yesterday and with his instruction of all the fundamentals, we left happily. Oh, and did I mention that the have an ice cream cooler???? I would highly recommend this dealership. I began this search for a new vehicle expecting to be aggravated, stressed and unhappy. I was none of them, it was a remarkably easy experience. Will made us feel like he wanted to sell us a car at a fair price and we all walked away happy.

jewallace

26 de ago. de 2012

When it came time to shop for a new car, I was dreading the entire process. At Lia, not only did I find an excellent used vehicle at a great price, but I also had the best car buying experience anyone could ask for. My salesman, David Hoeflich was very pleasant, straightforward and knowledgeable. He was laid back - not aggressive or pushy which I very much appreciated. Lia gave me more for my trade-in than I was expecting, and the finance department found a lower interest rate than my bank. Thank you Lia Honda, for making this entire experience so easy, fast and pleasant!!

Jo Ann G

26 de ago. de 2012

I had a current lease on a 2010 CR-V and was contacted by Jillian of Lia Honda to see if I was interested in upgrading to a 2012 CR-V at the same rate. Went to the dealership to discuss and she introduced me to Sales Rep. Joe Canastraro. He showed me the 2012 model and had me take it for a drive explainng all the updates and changes which are fantastic. Couldn't believe the difference from my current CR-V to the 2012 model. He also was able to get me one is a beautiful new coloe Urban Titanium. Very rich looking. Did the paperwork and a few days later I picked up my new 2012 CR-V with help from Dave in the Finance Dept. who gave me copies of all my pertinent paperwork. I was very please when I got my first Honda and am really, really pleased with my new one. Joe is a great salesman and seems very sincere and helpful with regard to answering any questions I had. Would recommend Lia Honda and Joe to anyone I hear is looking for a new car.

JARizzo56

18 de ago. de 2012

I wanted to find the best lease deal for a 2012 Honda Civic. So I visited the Lia Honda internet website and set up the appointment. Working with Mike Bednasz was a great experience. He was very knowledgeable about the car and dealership service features. I received a fair and resonable trade-in price for our 2002 Saturn. I would strongly recommend Lia Honda as your next car dealership of choice. Also I would strongly recommend working with Mike Bednasz as your saleperson.

bugan394

17 de ago. de 2012

The experience of buying a new vehicle is never pleasant but this was a great experience professional and friendly. Would recommend to friends and family.

JackSwede

16 de ago. de 2012

My first contact with Lia was through their website when I submitted an e-price quote which was much lower than the MSRP and no haggling to reach such a price. I had submitted a quote request from other dealerships, but since Lia was the only one open on Sunday, they responded first. So I went in to test drive the Civic and was very pleased with the service at Lia. They used a no-pressure tactic and only wanted to sell me what I wanted to buy. I wasn't pressured to buy bells/whistles and was not pressured in an extended warranty. After my first meeting with Will Litton, I told him I wasn't ready to buy yet and I would contact him tomorrow because I wanted to "sleep on it". The next day after other dealerships responded, Lia's deal could not be beat. During this process, Will was still not pressuring me to come in and buy. There wasn't a "you need to come in and sign before they are all gone" line. I came in at my convenience and when I was ready.Would definitely recommend Lia Honda of Williamsville.

Grammy

13 de ago. de 2012

First time buyer of a "foreign" made car and to date I am very happy with the car. The buying experience was great and we were taken care of unlike the dealership closer to home. Give them a thumbs up!

Honda Fan

13 de ago. de 2012

Lia Honda & Mike Taylor have once again made the decision to lease a new Honda a Great Experience....... My husband just purchased a new Accord and I just Leased a new Civic..... We Have been driving Honda cars since 1977 and always will... We are a Honda family!!! Thanks Lia!!!!

jpoppenberg

13 de ago. de 2012

My husband and I had a wonderful experience at Lia Honda! Everyone working was very nice and helpful. Dave was very thorough when discussing our different options. He answered any and every question we had and made us feel comfortable throughout the "car buying" process. We were very happy with everyone we came in contact with and will be telling our friends and family what a great experience we had buying our first SUV.

none nicknane

11 de ago. de 2012

I bought a 2007 CRV on 8/06/12 I was very satisfied with the entire experience. My salesman was very knowledgeable of your vehicles. He explained the finanancing and warranty that was available with vehicles. his name was William Llamas.He assisted me with my last vehicle purchase 11year ago. I discussed this purchase with The service advisor that I usually deal with Mike Wright. He has always been wonderfull with all times I came for service at this dealership.I would never go to another place for service!! I have dealt with this dealership for 30 years. This is my fourth vehicle that I purchased from you. I would never go to another Honda dealership.

Honda Civic Owner

10 de ago. de 2012

Lia Honda had the car I wanted at the right price. My sales consultant Norman Daniels was very informative about the vehicle, easy to deal with and put no pressure on me to buy. Signed the deal in the afternoon and Lia had my car ready to pick up that evening. Very happy with my experience at Lia Honda.

kcummings

9 de ago. de 2012

Will Litton made our buying experience very relaxed and pleasurable. We were given the facts we needed to make our decision without high pressure sales techniques. We enjoyed doing business with them. Would recommend this dealership and ask for Mr. Litton.

disappointed

7 de ago. de 2012

Terrible dealership!! They do not stand up for the products they sell. They are great at giving the company line and playing games. I would never refer anyone to this dealership! All they spoke about was how little of a profit they would make and when the vehicle needed repairs, they stated once again if they made a larger profit on the vehicle, they would repair it. They played games the whole buying process and made it a very uncomfortable experience.

ktdid1966

2 de ago. de 2012

The overall lease experience was positive. I was greeted promptly, provided with information on my options and was able to make an informed choice. Some aspects of the transaction took longer than anticipated (waiting for new vehicle to be detailed). It appeared that the sales associate had to deal with multiple customers at the same time.

nina64

31 de jul. de 2012

Very positive new-car buying experience. No gimmicks on the sale price...no games with the trade-in...just a very professional, pleasant atmosphere. I've had to return once to take care of an item on a due bill and the service dept was just as courteous and pleasant as the sales staff. I absolutely LOVE my new 2012 Honda Odyssey!

spinphd

28 de jul. de 2012

The folks at Lia Honda are both competent and nice, which is a special combination. I've been going there for five years, for maintenance on my 2003 Honda Element, which I purchased while living in Illinois. As the Element was approaching its 10th birthday, I figured it was time for a change, and so I bought a new CR-V, which I think I'm going to like very much. Dave the salesman was very helpful in walking me through the various models to find the best one for me, and Dave the finance guy cleared my financing in record time. All in all, a most pleasant experience, and a happy customer.

Rose Harenda

25 de jul. de 2012

From the moment we stepped on the lot, Dave Hoeflich greeted us, answered our questions, helped us with decisions we were trying to make. Never once did Dave try to pressure us, sway us one way or another. When we decided to discuss the possibility of purschasing a new Accord, we relayed to Dave the wonderful way our daughter was treated in Spokane, WA & Toledo, OH at Honda dealerships. Not to be outdone, Dave shows up with a bouquet of daisies, had already brought us ice cold bottles of water (on a very steamy Saturday), & offered us ice cream treats! More importantly, Dave Hoeflich was able to come up with a deal for us that ended what we thought would be the beginning of a full day of car shopping. Our first stop was at Lia Honda. We had a list of car dealerships to visit during the day. However, we were so impressed with the way we were treated at Lia Honda by Dave Hoeflich, the receptionist, everyone in the showroom, and Dave Dicarlo in the business office, and with the wonderful price given for the Honda Accord that we decided to end our car search and buy from Lia. Dave Dicarlo was so easy going when we went to work out all of the business dealings. Dave explained everything available to us from Honda, but never made us feel pressured into purchasing anything we didn't want. Dave D. answered all of our questions, even after we returned home and called him multiple times to clarify things for us.We could not be happier with our new Honda Accord purchased from Lia Honda!!!!! We will definitely be chatting up Lia to all of our friends and family in Olean, New York!!!! Thank you everyone at Lia Honda! YOU ARE AWESOME!!!!!Rose and Tony Harenda

vingoea

20 de jul. de 2012

we had great experience right from the start they offered a good price on my trade in good price on new car they were able to locate my pilot within a few days there were no games. i would highly recommend this dealership thanks for great experience. al.

rlreczek

19 de jul. de 2012

I previously leased from Anton Ibrahim and he gave me a fantastic deal so I decided to go back and he did just a good, if not better this time! He was very helpful and got me the car I wanted at the price I could afford!

M&M,s

5 de jul. de 2012

It was funny we showed up at Lia Honda, thinking we were at West Herr Honda. It turned out we were in the best place for us. This was such pleasure to be treated with respect. Our salesperson was right on. Joe gave us all the information we needed, he knew his product. It was a new experience, and a true pleasure. This place is different then any other dealership I have been to. I am 64 and I have bought lots of cars at various dealerships, this one beats them all by miles. I would like to thank the people at Lia for having such a good work ethic. This was the best place we could have found, and it was all by chance. This was a huge blessing to us, and we are so pleased with our new vehicle.

JulieVac

1 de jul. de 2012

We were pleasantly surprised with the friendliness of this dealership. Everyone was very approachable. They answered all of our questions and they are definitely being considered when we purchase our next car.

Jvacc

1 de jul. de 2012

We haven't been car shopping for a while. Lia Honda seemed very pleasant and made this experience nice. We're only in the beginning stages of searching, but we're keeping Lia Honda in the running and will definitely return.

milkman3367

29 de jun. de 2012

Doing business with Lia Honda was a genuinely enjoyable experience. My salesperson Will never pressured me to buy anything, he answered all my questions and made the entire transaction a stress-free one. Most importantly, when I pointed out to him (after taking a test-drive) four relatively minor things on the vehicle that I wanted taken care of, he never blinked and had them done without my having to ask again... which is excellent service. That attention to detail is exactly the kind of thing that is important to customers, builds loyalty and will keep me coming back. My interactions with other people throughout the process at the dealership were just as positive. I definitely got the impression that Lia's reputation is important to them. As a result of all of these factors, I highly recommend Lia Honda.

lagondalady

29 de jun. de 2012

I am very happy with Lia Honda and the service I receive there. I have been going for years largely because of my salesmen who has always had by concerns in mind. My car is new, a 2012 Civic, which I bought a while ago and on this day I brought it in to have my oil changed. My salesmen, Mike, was just finishing with other customers when he noticed my waiting in the lounge for my car. When he was done he came over to say hello, asked how I was doing, and asked if everything was alright with the car. Everything was fine. But then we started talking about some of the other things going on around the dealer. One of those things, which really surprised me, was Mike's artwork. Mike is an artist. His works, these large beautiful paintings, are hung around the dealership walls. There has to be more than ten of them. I was very impressed by this. It adds a nice touch the atmosphere of the dealership. I like this dealership because they always have wonderful things going on. It is genuinely fun to be there!

blakelarson

29 de jun. de 2012

I am completely satisfied with Lia Honda. I have bought/leased cars there in the past. This most recent one is our fourth car, and also the fourth car we purchased from the same salesperson, Mike Taylor. He is just tremendous. Here was the thing: my old car, which really wasn't that old, a lease, about to mature in October, was going to need tires. I have to drive alot for my work, which takes me all over the state of New York. I called Mike and asked his opinion as to what he thought I should do. Busy with a customer, he promised to get right back to me. He returned the call within the hour. I thought he was going to point me in the direction of places to buy tires at a reduced rate. But I was mistaken. Mike had taken the time to research my situation and put together, with his managers, a completely new lease on a 2012 Honda Accord. So, for the money I was prepared to pay for tires, Mike switched me to a completely new car. I am pretty sure, this was the easiest sale I have ever had in all my car buying experience.

Art Lover

29 de jun. de 2012

Lia Honda is a fun dealership. I have bought cars there for years, largely because of the salesmen, Mike Taylor, but also because I am very comfortable there. The people are very friendly, and they try to be different, a different sort of dealership. I found out my salesmen, Mike, is also an artist. His artwork is hung on the walls all around the dealership. This adds a great personal touch. When I was in the market for a car a few months ago, Mike even brought the car to my house when I couldn't get out to see him right away. I was very impressed my this. He even bought the color I had asked for. I wasn't sure of the exact model I wanted. I had an Accord for years and I wasn't sure if I needed that size again. Mike was patient, and he listened. He had me drive both and helped me see how the smaller Civic would be more benificial to my needs. I am happy with the car. I am happy with the dealership. I am happy with Mike Taylor.

Civic Buyer

29 de jun. de 2012

I recently bought my first brand new car from lia honda and my experience was amazing. Jordan K. my salesman guided me through every step of buying a car. I was introduced to the General manager and the dealership dog Emma. My 2012 civic is amazing and the service was outstanding!

PennyAnn

29 de jun. de 2012

I went to two dealerships, Ray Laks and Don Davis before I found my way to Lia Honda. They came highly recommended my a friend at work. I almost did not go. I had been treated so poorly at the other two places. Sometimes, I think these dealers just don't care to take women seriously, which is surprising in this day and age. Anyway, that changed at Lia. My salesmen was Mike Taylor and he was wonderful. He did everything to help me feel comfortable. And he listened to me. Before not too long, I had picked out a car; they put a very nice deal together for me; and I bought it. (Even knowing that I'm not supposed to the first time there; but I felt that comfortable). I took delivery the following day. Mike even went out of his way to make sure I got the color I wanted. I am very happy with my new Civic. Yeah!

Honda Lover

29 de jun. de 2012

I've leased two cars from Lia Honda in the past, but my most recent experience was the easiest ever. My current lease was not quite due, but because of my extensive driving I was faced with having to purchase a new set of tires. My lease was due to expire in three months. I called my salesmen, Mike Taylor and asked his advice as to what he thought I should do. I was at work when I called, and I told Mike that he could get back to me. To my surprise, he called me back within the hour and told me that he could solve my tire problem by switching me early into a new lease. Further, he worked it out so that I was completely done with my old lease. I thought he was joking, but I was wrong. Mike not only set up a new lease for me, my payment went down! I was so elated, after work I went by the dealership and took delivery of my new Accord. The people at Lia, especially my salesmen, Mike, are great. Thanks people.

SUV driver

26 de jun. de 2012

We have bought 5 Hondas at Lia (with Antoine I.) and will keep returning. I currently have a Honda Pilot and love driving it and taking it on long road trips. My wife also has a Honda Accord-2012, which she just got on 5/31/12. We have had a great experience with our salesman Antoine and service Manager, Michael Wright. Thank you!! EJ Tsakiris

Sam the Z Man

25 de jun. de 2012

I will pick up my Honda Odyssey this week and I can't wait. I've had 5 vans but this is my first Honda. The features just made all my other vans look silly. This is the best experience I ever had buying a van. The lady at the front door greated me like I was a VIP and my salesman, William, answered all my questions and listened to what I needed and wanted to pay. The manager, Mr. Greenwood, even took the time to thank me for my business and introduce me to his Golden Retriever, M. I will get my next van from these people as well.

Maxingles

25 de jun. de 2012

I just picked up my CR-V Saturday. My sales person William Litton did not pressure me and gave his best price up front. No games or smoke like I got from the other dealers I went to My kids loved playing with Emma while I did the paperwork to get my new car. I was treated like a family member.

Tina Ballerina

25 de jun. de 2012

I am a young college student looking for a reliable car. Lia was a great place to go. I was greeted by salesperson Don, who was absolutely wonderful. From start to finish he really took care of me and made me feel like a priority. He really helped me get into my new CRV quickly. They even ordered me the color I wanted. I couldn't ask for a better experience. Don and Rob were great. Thanks Lia!

jalberalla

20 de jun. de 2012

I purchased my first Honda yesterday (CRV). I worked with William Litton. He was helpful, knowledgable and kept me up to date on the status of my delivery date. I would highly recommend Lia Honda and William. It was a wonderful car buying experience. PS. They gave me flowers when I signed the deal and again at delivery. Wow! I love my CRV and I love Lia.

Bookworm

20 de jun. de 2012

I had a wonderful buying experience at Lia Honda. My salesperson, William Litton was fair, knowledgable and always available to answer questions. I would highly recommend Lia and william.

latoi

19 de jun. de 2012

I went in to take my aunt to buy a car Norman was so professional & informative that I'm ging back this week to pick up a car kself plus I sent to co-workers to ym he really made our experience relaxing & wounderful & he kept telling us if we are not 100% happy he doesn't want to forces a car on us we are both extremely happy & we eove off the lot happy & stylish in our new car

bhat

17 de jun. de 2012

I had a wonderful experience recently in buying a new vehicle from this dealership. Very friendly sales staff and excellent customer services. My financing was also arranged by the dealership which was done in a very professional and efficient manner.

RS2012

17 de jun. de 2012

Came in to just look at cars. Dealer let me test drive to cars. Very friendly service, highly recommended!

Fanch

16 de jun. de 2012

I had been shopping to replace my 2005 Honda Civic LX special Edition. This dealeship offered the best trade on my car. In addition Jordan, the sales person was exceptional. He was very personalable and helpful with answering questions - seemed very honest and respectable.

love SUVs

16 de jun. de 2012

Excellent customer service, very helpful in arranging finance and provide a great trade-in value.

satlem

12 de jun. de 2012

The sales people were friendly and it was a very relaxed buying experience. any questions I had were explained to me completely and William Litton worked to help me get the car and payments down to a point where I could afford them. as this is my first car buying experience it was a good one.

joseph

12 de jun. de 2012

I was on line looking for used honda civic , I found one that I like at Lia Honda . I called Lia and made an appointment with Christina. I test drive with Antoine , he gave me his price wich was the best within hundred mile . It was a great experience and a great dealer

Budget Car Enthusiast

11 de jun. de 2012

I purchased a used Honda Civic from Lia Honda. The environment in the dealership was very stress free. No people constantly talking over the PA and no high pressure salesmen. They said they would fix the back bumper damage on my car but instead buffed out the scratch. While it was an improvement, it wasn't perfect. However, I would still go back there on my next purchase.

Remzi

10 de jun. de 2012

Dave Hoffman is a great person to work with, very friendly, problem solver, and customer satisfaction oriented. Prior working with him, I had some bad experience at this dealership, and the only reason for me to visit this dealership again, is Dave Hoffman. He makes things easy for the customers, and he doesn't hesitate to do some of the service work himself, which is unusual for a Service Manager in these days. From what I observed during my visit to Lia Honda dealership, is that Dave is highly respected by his crew members, and after few discussions had with his crew members (which are happy to work for him) I understand that Dave earned this respect, and did not demand it as other people in the leadership positions. In my opinion, Dave Hoffman is a good example of an ideal person to represent the HONDA brand name. Thank you,Remzi Serif2010-CRV owner160 Tristan LnWilliamsville, NY, 14221716 601 4948

Julia

10 de jun. de 2012

I was in the market for a car, and i stopped at Lia Honda. I was greeted by a sales person, Antoine. He was very professional and helped me a lot through my purcahse experience. It was a great dealership, everybody was helpful.

Ashraf Henry

9 de jun. de 2012

It was a very nice and pleasant experience returning my leased Honda Accord and buying my new Honda Crosstour car and the saleperson did a wonderful job explaining everything and answering all my questions.

5 Hondas in 7 years!

8 de jun. de 2012

I have bought/leased 5 Hondas with Antoine Ibrahim at Lia Honda. He is a great car salesman and I always come back to Lia Honda because of our positive experience. I also think Lia has a GREAT service dept. Thank You!! I will definitely be back for another Honda!! Carrie Tsakiris

carrie215

7 de jun. de 2012

I am VERY pleased with all of my car buying/leasing experiences with Lia Honda (specifically with my salesman, Antoine Ibrahim). Everyone at this dealership is very friendly and always greets all of the incoming customers. I have had 5 Hondas in the last 8 or so years and have enjoyed driving them all. After buying my very first one (a CRV in 2004), I was hooked on this car manufacturer! Antoine told me after this first purchase that "once you buy a Honda, I guarantee that you and your husband will always drive a Honda." So far, he has been exactly right. I currently have a 2012 Honda Accord SE (which I leased last month). My husband currently drives a 2011 Honda Pilot. We both love our Hondas and look forward to using Lia again in the future! We also tell all of our friends & relatives to check out Lia when car shopping!!! Great job! and great experience everytime!!! Carrie Tsakiris

NGraeff9942

7 de jun. de 2012

I had a very bad car accident and was very upset this particular dealership treated me so well and made me feel so comfortable. I also think that Christine Segal did a great job by having such a wonderful salesperson (Donald) work with me. I would be sure to recommend this dealership to anyone! I look foreword to many years of working with this dealership!

Nancy Nurse

7 de jun. de 2012

I had been in a terrible accident and needed to buy a new car, this dealership was very responsive to my desire for a safe and beautiful new car but did not pressure me at all. they gave me a great deal too!

truckbodyguy

6 de jun. de 2012

I have never had a good car buying experience in my life. Pushy salesmen trying to get you to buy what they want to sell, lies, being "sold" a bill of goods.THat is until now. From the moment I stepped into the dealership it was a much different experience. It was as if everyone was happy to see us. THe dealership was nice and clean and welcoming. There coffee was fresh along with iced tea and fresh lemonade.It was very comfortable and I never once felt like I was being sold on anything. They allowed me to make all of the decisions.I would highly recommend this dealership to anyone and everyone.

MKite

2 de jun. de 2012

My husband stopped into the dealership and spoke to Norman. We both went back a couple wks. later and asked to see Norman. There was an immediate connection. We had planned to shop around a bit before making any purchase but found everyone at Lia so friendly and helpful with any questions we had that we decided not to look any further. We are very, very happy with our new CRV. My daughter will be looking for a new CRV soon and she will make her stop to LIA Honda as well. Overall experience was terrific.

Susan Hackett

1 de jun. de 2012

What a week! My wife has enjoyed her new CRV for just a few days and I now have anew Accord. Don Kassidy did a great job on a new lease deal and this 2012 Accordhandles even better than the 2010 that more than satisfied my needs. So glad westopped in at Lia Honda and almost look forward to visits for scheduled maintenence.The quality of the car is a given but the personal service sealed the deal. Thanks Don!

Two New

1 de jun. de 2012

Stopped in at Lia after a less than satisfying visit with another local Honda dealer. Turned out to be a great move. Iam now driving my new CRV and found Don Kassidy not only easy to work with, but also well informed. As a bonus he suggested a new lease deal to my husband and this morning he parked his new Accord next to the new CRV!! What will the neighbors think? Thanks Lia and, Thanks Don.

Marie

1 de jun. de 2012

Our experience with Lia Honda was wonderful. Everyone was extremely friendly which is very important, and all very knowledgeable. Our salesman was Norman Daniels and we seemed to make a connection with him immediately. We were planning on shopping around a bit but once we test drove the CRV and received such good attention from Norman we decided to purchase right then. No shopping around for us. tHE GM also came out of his ofc. & introduced himself to us and welcomed us to Lia. That rarely happens.

Susan Hackett

30 de may. de 2012

Of the dealers we visited, including one other Honda dealer, our experienceat Lia was the best as far as personal attention and a salesman who wasboth well informed and professional. While the product goes a long way inselling itself, the deal often depends on a sales person who understands thata car is a big investment and this is an important decision. Don was patient,helpful and thorough. Love my new CRV!

Daphne Finnegan

27 de may. de 2012

My last car was a Honda Civic which I loved but when it was totaled in a bad accident, not my fault (and I virtually walked away due to the safety features and air bags of my Civic) I decided to take the opportunity to research and test drive many vehicles to find my next car. I visited 6 other dealerships and drove 8 sedans before returning to Lea Honda, I really wanted to buy there again because of the excellent and friendly service I received for my Civic but I was determined to find the BEST car for me at the BEST price. From his first smile and friendly handshake, CHAD SMITH was the best sales person I have ever worked with in my life! He was professional, knowledgable, honest and he listened carefully about my and my husband's concerns for quality, safety and value. Chad was very efficient about getting a new Civic and Accord for us to test drive and he let us choose if we wanted to drive alone or have him join us. While I was driving he pointed out aspects of each car, not really pressing either vehicle, just informing us of details and advantages of each.When it became decision time, Chad gave us plenty of time to decide model, color, he was clear but thorough about features, figured up the best deal on both autos. He was able to offer me an excellent deal so I chose the incredible Accord which suits my needs much better than any of the other models I considered. Chad was very good at explaining my finance options and I never felt pressured taking his time and attention. He simply did his best in every way to accommodate my purchasing experience.I am extremely satisfied and thrilled with my Accord purchase and equally satisfied that the best car sales person, Chad Smith was able to guide me through the best car purchasing experience of my life! I look forward to the continuing superior services I have always received at Lea Honda.Thank you!Daphne Finnegan

Bumbolek

27 de may. de 2012

Don Kassidy went above and beyond to meet our needs and expectations as we shopped for a 2012 Honda CRV. This was our second time purchasing a vehicle through him and it was once again and smooth and very enjoyable experience. Lia definitely strives for excellent customer service and salesmen like Don showcase exactly that.

Polish Dad

27 de may. de 2012

Don Kassidy is an amazing salesman. This was our second time purchasing a vehicle through him and he is by far the nicest, funniest, and very accomadating person at Lia! He gave us a great deal on our new vehicle and went more then out of his way to meet our needs. Definitely a five star experience.

Fritzi

25 de may. de 2012

I just attended the mini workshop for new Honda owners. This is my third CRV EX from this dealer. I have met many of the employees and have no complaints. This workshop was super informative and we were shown all areas of this dealershop. Everything was explained and we were given demonstrations on changing a tire, told about the new windshield wiper inserts, shown where everything is under the hood etc. I also heard from other customers that attended that they had dealt with other Honda dealers in the area and they were much more satisfied with this one for price, service and friendliness. Keep up the good work!

Beau-jangles

25 de may. de 2012

This was a friendly, professional and satisfying experience in car buying. Joe was helpful and easy to work with. A more easily accessed listing of vehicles available in inventories might have speeded the process.

mills.karen

20 de may. de 2012

We decided to consider a Honda CR-V as our next car after reviewing the ratings on Edmunds and Consumer Reports for compact SUV's. After seeing and driving the CR-V we decided the Honda would be the car for us if the deal was right. Lia Honda gave us a great deal and I look forward to doing business with them in the future.

jharrisonwarsaw

8 de may. de 2012

there was an issue with the license plates - entirely my fault- however, the salesman and the customer service rep went over and above to settle the issue. Also, as soon as I requested a quote on line, I received a call from the dealer - very fast response time!

buffprint

6 de may. de 2012

The salesman was very helpful. He explained the features and helped us to make our choice. The car we were interested in was to come in that afternoon. We were completing the deal and the car was delivered. The trade covered our auto loan on the trade which pleased us very much. We got the rate we were looking for on the new purchase which made our payments lower. All in all we were very satisfied. We were able to drive the new car home in a couple hours.

LisaG19

4 de may. de 2012

One word to describe my experience - AMAZING! I have been browsing online and going to dealerships for a few months now until I finally found the car I've been searching for, about a week ago.Lets start with the best part (other than the car of course) our sales guy, Don Kassidy. As we walked onto the lot he greeted us with a big smile and warm welcome. I was shady about dealerships - it was new to me, and all of the ones I visited prior to Lia were pushy about cars they had in their inventory that I wasnt interested in at all. Lets just say Don made it easy. He let us test drive the one I spotted right away, and gave us all of the information up front along with some ice cream and lemonade for my fiance and I. He was patient with unpreventable timing restrictions I had, and also with ALL of my questions that came up throughout the week before I made the decision to buy. I never waited for a response from Don, he was always there. Whenever I called he answered right away, even on his own time. When we closed the deal he was still as friendly/fun/easy-going/knowledgeable/courteous/patient (should I continue? ?) - as when we walked onto the lot. Im happy that he was the person to help us from day one, and everything worked out smoother than I could imagine. I am now one happy owner of one HOT Honda Civic!This was my first purchase at a dealership and I'm so glad that I went with Lia. Their customer service is astounding, the dealership is crisp and clean, and the dog, Emma, is adorable and puts a smile on your face every time she walks by!I admit it, Im a research-a-holic, and at the end of the day I really feel that Lia has the best price and best service around. The customer service that was given made me so prepared and so comfortable throughout this entire process. Thank you Lia & THANK YOU DON!! You have my business for good, and I will happily refer any of my car-buying buddies to you!!-Lisa

kathy0

3 de may. de 2012

We went into the dealership figuring they were not going to have anything we wanted. I was suprised to get the most friendly saleperson (much better than other dealers) and he found us the perfect car for our needs. I would recomend this salesperson and dealership to anyone.

deblyb

2 de may. de 2012

Joe is very friendly and helpful. Car was in excellent condition! Felt we got a fair deal on our trade. Good dealership with nice selection.

amybeth3

2 de may. de 2012

I was undecided between a Toyota Rav 4 and the Honda CRV. I went to another dealership first and drove the Toyota. My experience was horrible!!!!! The salesman was unfriendly, rude, and had to be paged 4 times before I even drove the car. When I returned the car he was paged 2 more times before I walked out. As I left he was chatting with a group of other salesmen. Completely disgusted and convinced my car buying adventure was done for the day, my girlfriend talked me into going to Lia HOnda. It was like I walked into heaven!!! From walking in the building to driving away with my new HOnda CRV I was treated with kindness and respect from everyone in the building!!! Everyone was knowledgeable and friendly. What a wonderful experience!!!!!Love, Love, Love Lia HOnda!!!!Thank you Mr. Llamas & the whole staff, especially Emma! I thank you all!

ochrisfield

28 de abr. de 2012

We were very pleased with the prompt attention we received as soon as we walked in the door. We found the vehicle we wanted and we received good trade-in value for our old automobile. The salesman was informative and not pushy. The whole process of buying a new car was enjoyable and without difficulty. We had the whole deal done with just two visits to the dealership. Thank you.

Mike D,

20 de abr. de 2012

My new Honda is performing on the road very well...I wish there was a litlle bit more of air output from the fan inside the cabin...I bought a roof railings with the 2 cross bars as an extra item but there are no points ( loop holes) to attache rubber straps. Very nice instrument layout and easy excess to all the controlls. Overall, that was a good vehicle to buy .

carolbw63

18 de abr. de 2012

Antoine and the entire Lia staff were very helpful in providing me with the information needed to make the Odyssey my minivan of choice. Lia provides Total Customer Satisfaction and Value.

lesanmore

15 de abr. de 2012

Mike Taylor is a patient, extremely knowledgeable,friendly person that was a pleasure to work with.Lia is lucky to have him.We expect the same care from their service department.

jackallen

14 de abr. de 2012

The environment at the dealership was very customer friendly and I didn't feel pressured or uncomfortable as often is the case at car dealers. Don Kassidy did an excellent overall job and I would most certainly refer family and friends to Lia Honda and Don Kassidy.

BleedHonda

4 de abr. de 2012

I had a wonderful experience at this dealership. From the minute I walked in the door to the time I drove off in my new ride. My dealer Don was very friendly, knowledgeable and very courteous of my time. He showed me around the dealership, explained how things worked, and even fed me. Lol. He gave me a fair amount for my trade in and follow up with me after I took delivery to be sure I was satisfied. I can't say enough nice things about the dealership or my sales person. If dealt with several dealerships and sale people in the past, including other Honda dealers. This is by far the best service you will find in the area. Hands down. Thanks for going above and beyond.

Irisz

3 de abr. de 2012

As we approached the entry to Lia Honda, the door was opened by Chad Smith and we were with him all the way. He sold us the car with his personality, knowledge, patience and persistence without being overbearing. He guided us in making a decision to purchase a CRV as the size best fit our needs and wish list. He answered all our questions and kept checking availability, pricing - any and all requests with a smile. It took several weeks to consummate the deal because of health issues but Chad was patient and worked with us every step of the way. Upon delivery, he explained all that we needed to know and I am very comfortable with a follow-up session (if needed) to review things I may have missed because we were distracted with a health issue. Chad was there for us and spent as much time as was needed - thank you for the patience.We have not needed service yet but again I am comfortable with the approach of a team that will be "ours". I would recommend Lia to our friends and actually we came here because of location and recommendation from friends who have dealt with them for many years.

Sapphire

1 de abr. de 2012

We are serious buyers with steady income, good credit and a strong trade in. We were given an eprice that they raised $2500 when we test drove. They said it was a mistake and would not honor the price we were quoted. They offered us an insulting price on our trade in. When we mentioned that we'd had the car appraised elsewhere and quoted that price, the salesperson basically called us liars and stormed off. I felt like they looked down at us and had no intention of working with us. Go see Heidi at West Herr Honda if you want to be treated like a human being and get a fair price. West Herr quoted a price and didn't change it when we got there. They did everything they could to get us into a new vehicle and were kind all along the way.

Anabear

31 de mar. de 2012

Lia Honda sent us an eprice for a vehicle we were interested in. They had us wait four days to test drive. On the day of the test drive, they raised the price $2500 and the car had 1000 more miles on it. It had also never been cleaned or detailed. They said the price was a mistake. I wasn't happy, so they offered me $1000 off, which was still $1500 more than the original quote, so that's pretty much nonsense to begin with. We did like the car and were prepared to make a purchase. The salesperson, Don, offered us $3000 LESS than what another local dealer offered us for our trade in just a week before. I felt like they didn't want us to purchase their car, like we weren't good enough, which is funny because we have great credit, a desirable trade-in, and were ready to buy on the last day of the month!When I told Don that the other dealer offered that much more, he acted like we were lying and stormed off! Seriously! I'm so sorry to have tarnished their precious salesfloor with my presence. We drove down Transit to West Herr and ended up driving our new car home that day! I can't recommend West Herr Honda highly enough and I will let everyone I know how terrible our experience was at Lia.

sarizugermayr

27 de mar. de 2012

If you are looking for honesty, integrity and personality in your salesman, Will at Lia Honda is the guy for you!! Hands down, Will and the other team members treated me with respect and compassion, as this was a tremendously upsetting and stressful situation for me. Their time and patience in explaining details, and making me feel understood was paramount.Not only did the financing department resolve my situation, but they also did so in a timely fashion! Once approval was received from the bank, the car was prepared for delivery only 2 hours later!! At delivery (6pm and Will stayed beyond his scheduled hrs), the Accord was immaculate, barring a minor blemish found on the vehicle. By 10am the next morning I was contacted and scheduled for my loaner car and the blemish to be fixed. I received an email confirmation moments later... By 11:30am that same day, I was also contacted by Will, just to 'see how things were going'! Considering no one is perfect, Lia Honda sure comes as close to perfect as possible in covering all the bases, making things right and ensuring your experience is one to share!! I couldn't feel more confident, comfortable and proud of the decision I made to follow my family and friends over to Lia Honda!

dennismck

27 de mar. de 2012

Salesman was very helpful, everyone was very courteous and it was a pleasure doing business with Lia Honda in Williamsville. I would certainly recommend this dealership to my friends and relatives.

Judy Varano

27 de mar. de 2012

I have been a Honda vehicle owner since 1984; I just purchased a 2012 CRV. When I was ready to look for a new vehicle, there was never any question as to what make it it would be, it had to be another Honda. Over the years I have been pleased with Honda's quality, durability,value. My dealer, Don Kassidy, was great. Professional,personable. I felt at ease with him-never rushed or intimidated during several meetings with him leading up to the purchase. Thank You Lia Honda and Don-I love my new CRV! Judy Varano

buzzardaj

26 de mar. de 2012

Friendly,great to deal with. Answered all question to the point. Knowledgeable of what was being purchased. Courteous. Listen to all questions. Always busines like. Good sales person, not pushy. Took his time to explaine all parts of the car.

nleafdale

25 de mar. de 2012

Lia Honda is a friendly, helpful place to buy and service a car because they are open and honest. The salesman carefully explain all aspects of the sale agreement.

ejh3rd

24 de mar. de 2012

the service was good. the dealership was very clean. they acted very professional and tookm care of my wife and myself. I would recommend the dealership to any friends. Tbhe car was delivered clean and they took the time to explain the care to us,

ALJ

24 de mar. de 2012

WAS A WONDERFUL EXPERIENCE. BILL LLAMAS WAS VERY PROFESSIONAL AND CUSTOMER=ORIENTED.I WOULD NOT HAVE BOUGHT THIS HONDA IF NOT FOR HIM. THIS DEALERSHIP WAS THE BEST IN WESTERN NEW YORK FOR AVAILABILITY AND PROFESSIONALISM. AFTER THE VERY BAD EXPERIENCE WE HAD IN 2005 WHEN WE BOUGHT OUR FIRST CRV FROM LIA HONDA, BILL AND HIS SALES MANAGER MADE US WANT TO BUY OUR 2012 HONDA FROM THEM.THE HONDA CRV WAS FAR SUPERIOR FOR OUR NEEDS TO THE MAZDA-5, NISSAN ROUGE, TOYOTA RAV-4, AND THE KIA BECAUSE WE TRIED THEM ALL, AND MUCH PREFERRED THE HONDA. SINCE WE BROUGHT THIS CRV HOME, MY WIFE HAS FALLEN IN LOVE WITH IT.

K&G

20 de mar. de 2012

This was a stress free buying experience. From the second you walk into the showroom you know Lias commitment to customer satisfaction. Our salesman, David Hoeflich, gave us a multitude of reasons why we needed to buy a CRV, yet we never felt the awful pressure you can experience at other dealerships. He was extremely knowledgeable, personable and willing to work with us. We are very pleased with the final price and the interest rate. David even came in to meet us, after having surgery, just to make sure our new car was ready for pickup and to familiarize us with all the bells and whistles this crossover has. The GM, Rob Greenwood, does an outstanding job making your buying environment pleasurable. His beautiful, gentle dog, Emily, could sell the cars herself, if she could talk. Ice-cream, fresh popcorn, water, coffee, lemonade, snacks, fresh flowers and shuttle service all add to the care they take to let a buyer know they are important and appreciate your business. Dont hesitate to buy your new car from them. With that kind of atmosphere and work environment, you will feel comfortable doing business there. All that aside, the final result is that you end up with a vehicle that not only looks good and performs great, but is rated the best to buy in its class. We highly recommend them to all our friends and relatives.

donlia

12 de mar. de 2012

Don was wonderful to work with. He was not only professional but he also made the experience enjoyable. he is an asset to Lia Honda. This is the third automobile my family has purchased since September 2011. It has been Don's personality that brought us back all these times and will DEFINITELY bring us back again!

josephmpeters

4 de mar. de 2012

Saleman was great and has been very helpful on this purchase as well as my last purhase, I highly recomend him.Credit manager never contacted us after the initial deal was written up on 02/18/12. George told us he would work to get us the best rate possible and he would contact us on 02/20 or 02/21 after he spoke with Chase and the other banks who offer auto loans. We were given an approximate payment but no firm rate. Since we had not heard anything we were in contact with Dave 02/25 regarding the car and he apologized for George not calling and said George was very busy and working hard and we would hear something when the new rates if any were announced by Honda in March. On March 2nd we received a call to come in and pick up the car without ever having been given a rate we would be contracting for on the car. We came in to close the deal with Dave and and still had not been contacted by George, while a finance contract was set to be put into place with no disclosure of the rate in advance. I expressed to Dave our disapointment with the lack of detail being shown on our behalf. He did then speak with George who came out and apologized for not following up. We then finished signing for the car and making our payment. I mentioned to Dave my surprise that i was not spoken to by the credit manager regarding the extras such as rustproofing, simonizing, insurance or rustproofing. Dave asked me if I was interested and I toldl him I would be passing. I have been dealing with Lia since 2003, this is the first vehicle purchased after 6 leases with Lia and I feel the ball was dropped.

kfogarassi

25 de feb. de 2012

Overall I had a good experience at Lia Honda. However my sales reperentative was difficult to reach and whenever i called the dealership it seemed like no one knew where the person i was lookiing for was. Other then that I LOVE my car, Having been a previous Honda owner I know that they are reliable and GREAT cars to own!!!!

jeffwillis999

23 de feb. de 2012

Entire team is great! Nice job Steve Cellano on the sales side. 2nd car in a row purchased from Steve and will buy more. 3rd new car from Lia of Williamsville... they're great! Also purchased a used GMC truck... had a small issue and Lia fixed!

Carol Sillett

22 de feb. de 2012

MY leasing experience went smoothly.Ibrahim was very efficient, courteous and knowledgeable of the product.It was a pleasure doing business with Lia Honda.Thank you.

SSamer

11 de feb. de 2012

Antoine was an excellent salesperson. He knew exactly what we wanted and managed to give us a great deal on a brand new Honda. He was a very kind gentleman that was able to get us in and out very quickly. I wouldn't shop anywhere else or with anyone else for a new Honda.

JPagano

9 de feb. de 2012

Great dealer experience...I worked with Steve Celano on a 2012 Pilot lease deal. I had been shopping for a mid sized SUV for several weeks and Lia Honda came up with the best overall lease terms. Steve Celano was very honest and straightfoward during the lease negotiation. He had to locate the specific color we wanted...The Pilot was located and delivered on the date promised. The dealership is friendly and clean. They even offered my son ice creame when we picked up the vehicle (nice touch). Overall experience was great......

SPShierling

7 de feb. de 2012

This is the third lease with/through Mike Taylor and we have found him to consistently be outstanding in all respects. He is nearly as much the reason we return time and again to LiaHonda as the quality of the CR-V itself. Enough said.

Astuart

6 de feb. de 2012

The buying experience was very enjoyable and the staff was very helpful. Don Kassidy, our sales consultant was friendly, knew his product line, put together a nice deal for us and walked us through the whole buying experience introducing us to the dealer manager and made sure that we understood all of the computerized functions and mapping. Fancher, an assistant service manager, furthered my belief that the dealership had a great staff when he explained how to use all the controls and mapping.

JudyI.

3 de feb. de 2012

While waiting for an oil change on my 2010 CRV, I met Don Kassidy and asked him to show me a 2012 out of curiosity. He asked if I would consider upgrading and I said I didn't think he could give me an offer that would tempt me to get a new one after only two years. He worked very hard to be accomodating and I picked up my new one January 31st and I'm very pleased.

Steve_b1022

1 de feb. de 2012

Third car with Lia. Easy to deal with and no games. Service is top notch. This sale was quick and efficient. Came in on Wednesday and had the car on Friday. Highly recommended!

PatBuffalo

1 de feb. de 2012

I have to say that I had a very positive experience buying my brand new CRV from Steve Celano at Lia Honda. I agree with others that he is knowledgeable, factual without any cockiness, false pretenses or hard sells.I felt that he was patient with the fact that I wasn't sure with if I was going for another make or stick to my trusted Honda and kept just the right amount of follow-up over the course of two months until I finally made a decision.I can't stress enough that what I liked most about Steve was I felt he was sincere. I also appreciated Rob and the very adorable Emma!Tell Steve, Pat with the white CRV sent ya!

Lid&Cri

29 de ene. de 2012

My FIRST great vehicle purchasing experience!It was so nice to walk in and be greeted by Emma!! :)Sweetest dog.Cristina Segal was so kind, sweet and helpful. The rest of the staff was sooo nice, too!We were very pleased with the price. What a great deal, and we LOVE our Honda Pilot!My husband and I will definately do any future purchases at Lia Honda and we recommend them to everyone!!Lidia and Cristiano

mloftus

15 de ene. de 2012

I had another great experience with Don in purchasing my new 2012 Honda Pilot. I found the price very competitive and Don's ability to locate my vehicle in a timely matter was greatly appreciated. This is the second new Honda I purchased from Lia in the last 2 months and both transactions were handled very professionally. I also returned to this dealership based upon my previous service experience at Lia during the last 6 years. I would also like to mention Michael Wright and his professionalism during every service encounter I have had at Lia Honda.Thanks,Mike Loftus

kgsniagfalls

7 de ene. de 2012

After the traumatic experience of having a favorite car totaled in a crash (and dealing with a pushy and annoying car salesman and manager at another dealership) Christina and Lia made the experience of buying a car as pleasant and painless as could be.

billmcm

31 de dic. de 2011

I had a good experience in buying a 2012 Honda Fit. My predetermined price I was willing to pay was met without any protracted "haggling" & they did not try to sell me any "extras."

Phil Glow

30 de dic. de 2011

We were pleased with the friendliness of the sales staff. Questions were answered courteously. Of course, we would have always wanted to get more for our trade in vehicle, but were satisfied with the deal that we made. The only thing that we were not in full agreement with, was that we were told by the Internet Sales person, Jillian, that we would get the vehicle for the Internet price, which was not the case. After we haggled for the trade in value we were then told we could not have the internet pricing. We felt that this was a misrepresentation.

CBiondolillo

27 de dic. de 2011

I needed to replace my old Chevy truck and was looking for something more economical and dependable. Word-of-mouth led me to Lia Honda and I was not disappointed. They were all amazingly helpful and friendly and the showroom was downright cozy. Coffee was better than any bank/auto shop/dealer/ doctor's office I'd ever been to. Bonus points for the Ice Cream machine and Sales DOG.I would recommend this dealer to anyone looking for a new/used car and they will even help you if you're not looking just at Hondas, apparently they have a wide network of cars available.

mannie

27 de dic. de 2011

Bought a used Mustang from this dealer. Car was making a rumbling noise coming from the driver's side front since day one. Took it in about a week after purchase. They said it was just aggressive tire noise. Took it back about 3 weeks later, Lia's mechanic noted there was an unusual noise. He and srvc mgr said wheel bearing. Couldn't find anything. They sent it to Ford, who's mechanic told me "it could be a tire, I don't know". My mechanic said wheel bearing. Car still makes noise and they refuse to look into it further .

annette wargo

19 de nov. de 2011

Worked with Mike Taylor once again on the purchase of a new Accord. He explained our option to buy or lease. He took the time to promptly reply to follow-up qestions I sent him via email. He called regularly to update me on the status of paperwork and delivery of our new vehicle. Paperwork was in order upon pick-up of our new car.When we initially discussed pricing, it was based on trade-in of our old vehicle. Price was okay but could have been better if the assessed value of our trade-in was better. So we decided to do a "clean" deal and sold our old vehicle on our own. We were satified with the price.As usual, Mike was very friendly and treated us well.

michelle boyd

16 de nov. de 2011

I was hesitant to start the car buying process as it is never a good experience and I get sick of the salespeople trying to do anything to get my money. From start to finish, Lia Honda was amazing. On first visit, the general manager came out to talk to us and informed me he would guarantee to make this a fun experience......he was 100% correct. Not only did I get a great car at a great price (without haggling back and forth) but was able to have an effortless trade-in through a wholesaler, and outstanding customer service from the salesman to the general manager to the finance person. I brought a family member with me throughout the process as they have knowledge of carsales and he was amazed how easy Lia Honda made our experience and kept telling me I don't understand how great they were and that he has worked sales for years and never had a smooth transition such as this. Kudos to Lia Honda for making a stressful situation not stressful!!

medriley

7 de nov. de 2011

I couldn't have had a better experience with a Dealership! Not only were our salesmen friendly and informative, but they seemed to truly care about their customers and making leasing my car a easy, non-stressful process. We had gone to look at a few other vehicles and I was surprised that the sales people rode along on the test drive. But at Lia Honda, we were given the keys and sent on our way. I'm already planning to head back to this dealership in 3 years for another lease.

Kwash

4 de nov. de 2011

I have been a customer at this dealership for almost 10 years, and have purchased both new and used vehicles here. I have had nothing but top notch service, attention, and customer service at Lia Honda. I always recommend this dealership to friends and family, and will continue to be a customer for many years to come.

keg003

27 de oct. de 2011

salesman david hoeflich was helpful, informative, knowledgable, pleasent to deal with. finance department worked with both of usfor the kind of deal i wanted.

Claudia Lawler

26 de oct. de 2011

I was contacted immediately after I put my info on the website. Christina was very informative about the vehicle I was interested in and worked with me to purchase my vehicle of choice. I would would come back to purchase my next car and I will have my service done at Lia Williamsville.

kymetivier

21 de oct. de 2011

My experience at Lia Honda was extemely smooth, efficient and friendly. Mike Taylor kept in close touch with me and worked with my strong desire for specific colors. The whole process only took 12 days. I am extremely satisfied with my new 2012 Honda Fit!

ascanlon8

11 de oct. de 2011

This was my very first new car purchase and dealer experience and it was excellent in all aspects. William was very very helpful throughout the entire process from the moment we walked into the dealership. He was very honest and seemed very trustworthy. I will be returning to Lia for my next vehicle. I would recommend Lia to anyone interested in a Honda.

rogandgin

1 de oct. de 2011

Don really "went the extra mile" for us. He made sure we got everything we wanted in the car. It is exactly what we were hoping for.

franusim

24 de sep. de 2011

As this was my first experience purchasing a car, I was looking for a dealer that would treat me with respect and understanding of the situation. I went to a few Honda dealers before going to Lia Honda and was not impressed with the other dealer's level of service. When I walked in the door at Lia, Joe Canastraro greeted me and was the nicest salesman I've spoke to. Many of the other dealers were very pushy about price or features. Joe understood what type of vehicle I was searching for and never pushed me to purchase, which made me feel extremely comfortable. Ultimately, Joe's level of service and commitment to helping me purchase a car (stayed 2 1/2 hours after his shift ended to finalize our deal), led to my vehicle purchase at Lia Honda. Lindy Petrishin was also very helpful with some of the paperwork!

slrczk

30 de ago. de 2011

Michael Wright is an excellent service advisor. He always treats me with respect. When he makes recommendations for service that I should consider, he always qualifies whether is it absolutely necessary, probably a good idea, or optional. Over the years of dealing with Mike, I have come to trust his judgment and respect his opinion. I would highly recommend Lia Honda and Michael Wright. Thank you for always being there for me.

charlie84

28 de jul. de 2011

we had a great experience, very impressed, will pass info. along to friends and co-workers. Everyone was really friendly and we love the car we bought. we feel confident with our purchase and look forward to having a rrelationship with a new car dealer

dbrann

27 de jul. de 2011

William Litton was a pleasure to work with. We were given excellent service and he took the time to really go over the Honda Pilot LX with us. We felt it was meant to be, as we had been looking at cars for weeks, walked into Lia Honda and between Will and Rob Greenwood, they made this deal happen for us. We were pleased with the price of the car and the wonderful price we got on our trade in. We will be coming back to Lia Honda again!Thanks, Laura & Derek Brann

dabigchet

18 de jul. de 2011

I had the most terrible experience with service here that is so absurd, anyone who reads this should take heed and avoid this dealer at all costs. i took my 2009 honda fit in for a lost motion spring recall. first when doing the maintenance, they broke the windshield. then, the engine light came on, and the car was towed back. a full week later i picked up the car again, and it ran horribly. even after all this time, and the errors, no quality check was done. it was obvious almost immediately that the car was screwed up. it spend another week there and was returned and ran well (24 total elapsed days). the dealer admitted that the windshield and both engine malfunctions were the result of their errors. now the cowl is out if place and broken due to the shoddy windshield repair, and it leaks oil as well, presumably from the shoddy recall work, rework and re-rework.they effectively ruined my car, which never had a single problem before this service (30K miles). avoid at all costs, at least for service.

deeb245

28 de jun. de 2011

This is the third car I have purchased from Lia Honda and from the same salesman. Excellent service and treatment. I highly recommend this salesman and this dealership.

Lzee44

27 de jun. de 2011

It was a pleasure doing business with Shawn and we couldn't be more pleased with our CRV. I would definately recommend Lia Honda to anyone looking to lease or buy a vehicle!

nancylu

24 de jun. de 2011

Great personal service. Impressed by level of professionalism and knowledge of product. He made the whole experience comfortable and fun. I now have a beautiful new car thanks to Antoine. I appreciated his help so very much. He's my "go to guy" from now on. If anyone I know is buying a Honda I will recommend Antoine at Lia Honda. I feel like I made a new friend while making a very important purchase.

samanthag

24 de jun. de 2011

I leased a 2011 Honda Fit sport - I absolutely love it! This is the greatest car I have ever owned, and the customer service at Lia was great. It was quick and painless to get my new vehicle. Working with Rob Greenwood made me feel like I got the best deal on the car I wanted. The customer service since I have had my vehicle has been equally good. The atmosphere in the dealership is friendly and outgoing. I would recommend this experience for anyone looking in to leasing or purchasing a Honda.

sanbaggr

18 de jun. de 2011

This is our second time dealing with Lia Honda and the experience was great both times. Mike taylor was fantastic to work with. We went back to Lia because of Mike and the service we received on our previous Honda. The time spent purchasing our new CRV was stress free and the coffee and popcorn added just the right touch. I highly reccommend this dealership.

morla10483

17 de jun. de 2011

I brought my car in for service a couple of weeks back and I was still having problems with it once I picked it up. I called the dealership and they were able to get me back in and after hours of diagnostic testing they were able to pin point the problem. The tech working on my car, Brad, said that he had never seen that problem before and he finally figured it out. He kept me in the loop the entire time that he was working on my car. He explained everything that he found and everything that he was going to do to repair my car right down to the exact cost so that I wasn't surprised when I got my final bill. I was met by Jerry when I came into the dealership to pick up my car and explained the bill to me. As usual checking out went smooth. I always appreciate the kindness I receive when I service my car at this dealership.

sherman209

14 de may. de 2011

Excellent customer service! This is the third vehicle we have bought from Lia and have always been happy with the service and staff. From the point of sale to the service appointments, I trust the individuals that work there and will continue to return to this dealership.

violintennis

13 de may. de 2011

Everything about the experience this morning was great. I talked with the tech about getting tire wear on all four tires. He gave a price for four new tires and told me about a price match if I could find a better price. He also recommended to can an alignment if I can four new tires.

jsuitor

7 de may. de 2011

Lia Honda truly ranks as the best car buying experience so far for me and I have purchased 8 cars in my life. I spent the last 4 months looking for the best "deal" possible and walked away from a few. Our salesman was very pleasant and impressionable. There was no pressure during price negotiations. Our salesman was always respectful and we only dealt with him. I wasn't multi-teamed (as in other dealerships experiences) by an another sales associate, sales manager, or even finance manager that I was getting the best possible price. We agreed on a price in less than 5 minutes and I believed (most importantly) that I received the best possible price. I couldn't realistically have asked for a better experience!

Rebecca Knab

5 de may. de 2011

Mike Taylor was wonderful in helping me find the right car for me. I went back to Mike after my first purchase there in 2007. I was going through a very difficult time-middle of a divorce- and this was first big purchase on my own. Mike was very patient with me--walked me through the process and for that i am very grateful. I love my new HOnda Civic!!!!

Malcolm Newton

2 de may. de 2011

I bought my used 2003 Honda Odyssey at Lia Honda in 2005 and have returned for service exclusively ever since. Why? Because I can rely on great service, prompt attention to recalls, performance issues and warranty work. They keep at every maintainance or service problem until everything is right. Their price is competitive and I know the work and parts are just right. I have over 200,000 miles and going strong. The service manager, Dave, is hands on and Jerry is the best service manager I have ever had in terms of knowledge and dedication to my satisfaction. Brad, usually my technition, is solid and can deal with any problem that might come up. I wouldn't go anywhere else for my Honda service...why would I? Joe, the guy who gets us back home or to work and will pick us up, is great too, and always willing to accommodate.

LiaHondaJudKane

2 de may. de 2011

The salesperson, Lesli, was excellent. I am very happy with the service that I received when I went in to pick up my new car earlier today. Lesli had taken the time to show me the features inside the vehicle and I am grateful for her assistance and cheerful disposition. Have a nice day.

Goldwing

22 de abr. de 2011

We just bought the car and so far everything is great. The whole staff did an outstanding job. The salesman went over the important features of the car along with the safety features. The sale went great and we received a better deal than we were expecting.

CAITT

19 de abr. de 2011

I went for a break check, I hear a grinding noise and wanted to have it checked out. I made an appointment for 10:45. When I arrived I was greeted and then was asked to wait in the lounge. When the guy came out who was working on my car, he brought be back into the service area and showed me my car, with no tires. He showed me that my breaks were fine but the "lubrication" between the sliders was dry. He suggested that I have lubrication placed in-between these sliders. Then when I told him it was okay to do that he proceeded to tell me that if I did not get four new tires my car would not pass inspection, then I proceeded to tell him that I just got 1 new tire last June. He looked like I was lying and then said "well then just get three new tires". I told him I wasn't worried about that right now. I waited 2 hours for my car to be finished when I was told it would only take an hour. On top of that I was charged over $200!!!!! I then showed Michael Wright my coupons and he said that they would not work. When I read the coupon it said it was for LUBRICATION BETWEEN THE SLIDERS!!! I was so angry at this time I just wanted to get out of the place. I asked Michael for an estimation for how much it would cost for 3 new tires, he provided me with a piece of paper that said it would cost me $660!! I then told him how they sold me a new tire for $120, and did not charge me for alignement as well as a tire roation. Now on this new estimation it was charging me over $100s for both of those, and then on top of that $500 for 3 new tires. When I called the other Honda Dealer, Ray Laks I was told that LIA Honda over charged me for everthing. I WILL NEVER GO BACK THERE AGAIN! JUST BECAUSE I WAS A GIRL I WAS OVERLOOKED BECAUSE I DID NOT KNOW ANYTHING ABOUT CARS.

jjusticialinde

14 de abr. de 2011

The schedule of the service was very accommodating to my needs. When the service was finished, Michael went through all the work done to the car. Very professional and polite..............................................................................................................................................................................................................................................................................................................................................................................

hoolihans

9 de abr. de 2011

The service at Lia Honda Williamsville, NY has always been first rate. The service agent, Mike Wright, who greets me and tracks my car through the whole service experience has always been knowledgeable, friendly and accomodating. I don't mind going to this dealership for all of my service needs.....I have confidence in the expertise of the mechanics who actually perform the work on my vehicle. The repairs are alway performed properly and efficiently with a fair cost to the consumer. I will continue to recommend Lia Honda, Williamsville to my friends and co-workers. In addition, this dealership will continue to keep my loyalty throughout my purchasing and servicing needs in the future.

dragon1

7 de abr. de 2011

Customer Service: Very good, The salesperson, William Litton was very easy to work with. he was knowledgeable and professional throughout the leasing of the vehicle.Quality fo work was not rated as we did not have any vehicle service accomplished with this visitThe friendliness of the Lia Staff was great from the time we entered the dealershipThe overall experience has been great so far. William Litton was not overly aggressive, he let us take the vehicle out for a test ride without accompanying us. This allowed us to discuss the pros and cons of the vehicle, how it handled, how it felt on the road etc.the price was good. It met our financial needs we told Mr. Litton what we could afford and the price was within $4.00 of what we expected to pay.

futer

4 de abr. de 2011

Lia Honda gave me the best deal, period! Toyota was much more expensive and didn't even try to make me happy. Antoine has sold us 3 vehicles and he is top-notch. I will always follow him, wherever he works. This is our 3rd Lia Honda vehicle and the service has always been professional and fairly priced. I would highly recommend Lia and Antoine to anyone interested in getting a quality car at an amazing price. We love our new Honda Pilot!!

scibetta80

1 de abr. de 2011

Everything was awesome, very happy. Everyone was friendly, from the time I arrived until the time I left. Great coffee and snacks, newspapers, computer access, large screen T.V and not to forget a shuttle service as well to anywhere you need to go. My favorite service place by far!

abuhaseeb98

29 de mar. de 2011

Good and reliable service. Good time management too. Thank you for the good service. The information provided was also helpful so I know more about the vehicle. I probably will come back often and also would recommend you to others. All my questions were answered.

nurn86

29 de mar. de 2011

ALWAYS an exceptional experience when we visit Lia Honda of Williamsville! Everyone works hard to make us feel valued as customers. The staff is friendly, polite and quite knowledgeable. Pricing is quite competitive. They often tell us that we are Preferred customers. With treatment like this they have become our Preferred Dealer (after two trade-ins and four new car leases)over the past five years!

bigtenpsu54

25 de mar. de 2011

This is the third Honda Civic I have purchased from Lia and have been very happy with all of them. Last week, I purchased a new one from Antoine. He listened to me, was helpful, courteous and friendly. I went back to Lia because of the great service dept. they have. Jerry, the service manager and Brad, the mechanic have been great -- never talked down to a woman, explained in detail what needed to be done and why and then carried it out in an efficient manner. Thanks to all!

Hatch

23 de mar. de 2011

My husband and I were interested in a new Honda. We chose Lia Honda of Williamsville because they had a great display and presentation at the Buffalo Auto show, they have a good performance rating and they have a large inventory. We have been very pleased with the friendliness of the staff in the showroom, especially our salesman, Steve Celano. He is very knowledgeable, courteous and helpful without being arrogant or insistent. We felt we received a fair price for our trade. The showroom is clean with nice displays. There a waiting room with a play area for children. I like being able to schedule service on the internet. We're looking forward to great service.

ibmolina

22 de mar. de 2011

In at 8am out by 9:30am--friendly, great customer service. Took care of the problem and discussed needed maintenance options without pressure or attitude. I have dealt with this service manager before and have always felt confident and trusting. Love my CRV--waited 10 years to buy it.

PhyLew

15 de mar. de 2011

Michael and Ralph take great care of me and my CRV. They both are friendly, know me by sight, are courteous and make recommendations to keep me safe in my Honda. I love the fact that the same team work on my vehicle each time I come in. Thanks guys!

hwillso

14 de mar. de 2011

We started with Internet pricing search and after talking with the dealership and other local dealers, Lia Honda had the best price and were the most straight forward and friendly dealership, right from the start-internet, phone and in person, will definiately return to purchase another Honda with them. Thank You Lia Honda!

Byrdy1999

13 de mar. de 2011

What a great experience. We have never liked car shopping, but this dealer makes us want to buy another car right away. Great staff, very knowledgeable, and easy to work with. You also cannot beat the price. We will be back, and we have referred family and friends as well.

tbraun64

1 de mar. de 2011

The purchase of my new truck was no hassle,right to the point. Leslie was very honest and no nonsense. Everyone that I spoke with during the process was very friendly and knowledgeable.They respected what I wanted and did not persist with things I didnt want. I had a pleasant experience.

goldengirl59

28 de feb. de 2011

This is my first Honda (I purchased a 2010 CRV) and my first visit for service; I went to the dealer for an oil change/tire rotation.From the telephone call to make the service appointment to the final "thank you" for your business, I had a great experience.I dealt with one individual, Mike Wright, who was very professional the entire time.I was able to get an appointment within one week of my telephone call. I was greeted promptly when I arrived, and my service was completed within one hour. I have to admit that my car was not very clean (from all the winter weather we had been having) and much to my surprise, Mike came to ask me if it would be ok to keep my car a bit longer because he wanted to wash my car! I was absolutely thrilled! This was a wonderful surprise and a perfect example of going beyond!When the service was complete, Mike explained what had been done, handled the payment transaction, and walked me to my shining clean car!This is the best service I have ever received at a car dealer. I would highly recommend Lia Honda of Williamsville.

scottrbrooks

28 de feb. de 2011

The dealership identified some optional services that were recommended, but not required. They were not pushy in saying those additional items were required. The service area and waiting room are extremely clean and comfortable if you need to wait. They also have a courtsey shuttle if you need a ride while they work on your vehicle. Thank you Lia!

richard gentilcore

27 de feb. de 2011

I experienced only fair, direct, friendly service and attitude from everyone at the dealership. We're a long-term Honda family,who dealt for many years with another Honda dealership in downstate N.Y. Going to Lia was a seamless transfer of ourbusiness and loyalty. . .as we intend to stay with Honda cars in the future. Having a dependable, established and honestdealership nearby, like Lia, is reassuring.

rkcostanzo

23 de feb. de 2011

I have used the Lia Honda service department since I purchased the 2004 Accord. This includes all mechanical issues, and oil changes. The Service department has always been very helpful , professional with as quick a turn around as possible since I usually wait for the work to be done or have the shuttle drive me back and forth to work. The work being done has always been explained and if need be shown to me. The cost is inline with what I pay for my other car. And I have never had to return due to the problem not being fixed.

adevlin

15 de feb. de 2011

Any time I am in for service, Chris has been more than kind and helpful in setting up my service. I drive away confident in the reliability of my CRV. I always have it looked over before any trip and enjoy the peace of mind in knowing there should be no "surprises" on my vacation. I've never had a bad experience with this service department or the mechanics.

grandmasue7

7 de feb. de 2011

My visit to Lia Honda was very successful. I was treated very well. They were very careful to explain all service to be done to my car. I was overcharged on an item but when it was brought to their attention they made the matter right and offered me services worth more than the mistake. I will surely return to Lia for more service and to purchase another Honda. I have to travel past other Honda dealerships but think the distance is worth my time.

sandrao

5 de feb. de 2011

I have bought several Honda's from Lia of Williamsville. They have always been very fair in pricing and the service has been excellent. My husband has also bought many Honda's from Lia. We have a relationship with this dealership.I am a loyal customer of Lia Honda of Williamsville!

athena264

2 de feb. de 2011

I am always impressed at the friendliness of the staff from the time I enter the service garage, to the waiting room reception, to the mechanic who worked on my vehicle. Lia Honda makes the sometimes tedious and time consuming task of getting one's car serviced, an enjoyable one. I appreciate the honesty of the service advisor when he promised that he would not let me wait more than two hours for any service, without providing me with an update or option for transportation. I have previously worked with poor service departments at dealerships and it is refreshing to know that a dealership really understands the value of 'service after sale'. Good service equals repeat business; a lesson that more dealerships should learn! Thanks Lia.

nyaudi

28 de ene. de 2011

Dealer website was informative. Upon arrival I was greeted promptly and the sales representative was very helpful. This was the fastest and easiest used car deal I have ever been involved in. I would recommend this dealership to anyone. It is conveniently located and the service was wonderful.

TUNGPHAM

24 de ene. de 2011

I LOVE THIS DEALER,BECAUSE THEY ARE HONEST.THEY ARE FRIENDLY TOO,AND THAT IS SO CLOSED TO MY WORK. I WOULD LIKE TO RECOMMEND THIS DEALER TO EVERY PEOPLES I HAVE KNOWN AND MY FAMILY TO COME TO THIS ONE.JUST BRING YOUR CAR THERE,AND ASK THEM ABOUT YOUR PROBLEM,THEY WILL ANSWER RIGHT AWAY.