Mike and Julee McKee

28 de abr. de 2016

We truly are vert happy with the staff and service

Rossy

26 de abr. de 2016

It was a good experience as always! It's convenient, great service and fast. I like being able to schedule when I need it; there's always availability to fit my schedule.

Rchard Hinojosa

18 de abr. de 2016

Highly recommend visiting Larry Miller Volkswagen!! I called the service department on Wednesday and Spoke with Jason Dixon service consultant and explained to him what my issue was with my 2014 Passat. He asked that I bring it in on Friday morning at 9am and I get there and he's waiting to greet me and get me checked in for the service call. I explained to Jason what was going on with the vehicle and also, asked him to check my AC because it was not always cooling right away and he said, not a problem we can look at it and make sure their are no issues. He asked if I needed a shuttle or a loaner and I told him that I needed a loaner if it was available, so he was able to provide me with a vehicle while my car was getting work done. Jason was very responsive and gave a quick tour of facility and refreshments while I was waiting for loaner and took care of me while my vehicle was being looked at. He called me at 1:40pm to inform me that my vehicle was ready for pick up. I would like to thank Jason Dixon and the Larry Miller Volkswagen Team in Avondale,az for the outstanding service they provided me. When you think Volkswagen, Think Larry Miller baby!

Lisa

16 de abr. de 2016

Made an appointment online for a regular oil change, nothing more. Appointment confirmation email received, 9am appointment. It's currently 11:40am and we are still sitting here waiting. When I asked John what the status of my vehicle was he was very rude and dismissive and told me it was in the wash right then. I asked him why it's taken 2.5+ hours, and again he said "it's in the wash". I've never had such awful service after 2 vehicles and 4 years of dealing with this dealership exclusively. I've always had the same service advisor (Barb) who is amazing. Unfortunately she was not there this day. I will NEVER come here again. Please, avoid this place like the plague!!

Tom

31 de mar. de 2016

We met with Barb and the Team members. We are very satified with the service that Barb and the Teamprovided.

Daniel

25 de mar. de 2016

Their upfront prices and their clear explanation as to what they were going to do was impressive.As I was looking for estimates, most would say that they didn't know what they were going to charge for a 40K service until they looked at it first?

Marilyn

15 de mar. de 2016

From the time I got my car and then had service on it was the worst. When I got my new car it had no owners manual in it and they told me to come back at my 5k check up and get it. They sold me the extra service and maintenance but didn't tell me it was only good at that dealership. I was told I could get a refund but no one in finance has talked to me. The service was bad. Not sure they did everything they said they did. Part of it was to see if any of the windows had cracks. They said no but I do have one in the front windshield. They some how put my trunk on valet mode and I didn't know it so took me about an hour to find that out. They left the cover off they refill that was in the trunk of my car. My headlight were turned off and I didn't know that till after I drove it at night time. Just poor service all around. I won't be going back to them.

Marilyn

15 de mar. de 2016

From the time I got my car and then had service on it was the worst. When I got my new car it had no owners manual in it and they told me to come back at my 5k check up and get it. They sold me the extra service and maintenance but didn't tell me it was only good at that dealership. I was told I could get a refund but no one in finance has talked to me. The service was bad. Not sure they did everything they said they did. Part of it was to see if any of the windows had cracks. They said no but I do have one in the front windshield. They some how put my trunk on valet mode and I didn't know it so took me about an hour to find that out. They left the cover off they refill that was in the trunk of my car. My headlight were turned off and I didn't know that till after I drove it at night time. Just poor service all around. I won't be going back to them.

wade willis

14 de mar. de 2016

Michael was great. Informed me of other repairs that will need to be done at a later date.Notified me of a ripped CV boot that we fixed that day.Great experience !!!!

LMYPETS

13 de mar. de 2016

I took my car in for the second year annual oil change and the experience was fast, efficient and pleasant. I also had a chip in my window and you helped me take care of and a factory recall all in 2 hrs. Very pleased, thank you

JamieH

13 de mar. de 2016

I went in for an oil change and was greeted by a wonderful Lady who helped me check in and explained what would be done at what cost. She took me into waiting area and showed me snacks and entertainment available for me. Vehicle maintenance was completed in the time she had estimated. She came and got me for checkout and delivery of my car. It was a really good experience from start to finish.

fullerfrances45

9 de mar. de 2016

Very pleasantly surprised by the service I received at this dealership. Also they provide really good coupons on the Internet. They provided a shuttle service and also washed my car and cleaned it inside. I am looking forward to having a reliable service for my Volkswagen Beetle.

Tammy Ochoa-Billings

8 de mar. de 2016

My business there was routine service but everyone was friendly.

Lynne

28 de feb. de 2016

Well, 2 hours turned into 4 but staff kept me informed. Really, the fact that I came in without an appt ( warning light came on day before, after hours) not too bad. Waiting area very nice with beverages and pop cofrn plus walking distance to RV place next door. I was shocked at the $400 price tag on part with labor!!! Would switch to a horse if everything weren't so darn far!

D.C.

25 de feb. de 2016

Our salesman, Roland, was very helpful and answered all of our questions. Great vehicle for a fair price. Facility was nice and clean.

Maurice

19 de feb. de 2016

I always have a great experience when I bring my car in for service!

Gtown123

16 de feb. de 2016

I will recommend to anybody he is excellent ...no questions asked they are awesome they're helpful and I have never met people like them they actually help you I like that about them ..??

ejohnson

15 de feb. de 2016

Every time I take my car in for service I get great customer service. Barbara always answers all of my questions and the car is ready when promised.

Judith Nelson

6 de feb. de 2016

Ronnie Cabanilla, our car salesman, is the best example of what a top salesperson should be. He went above and beyond with his customer service, always courteous and respectful throughout the whole process. Very responsive to our requests and questions. The experience with Mr. Cabanilla at LHM Volkswagen was first rate, and we will recommend him and LHM Volkswagon highly to potential buyers.Sincerely,Judith E. Nelson

East Valley girl

31 de ene. de 2016

I bought my Passat from the Avondale VW dealership because it was a great deal. Also the color and interior I was having a hard time finding elsewhere. Because I got good sales service, when I had an engine light come on, I drove the 26 miles to Avondale to have it serviced. The service experience was excellent, and even though I had to leave the car overnight so that they didn't have to breakdown the engine to replace the erring sensor,Michael gave me a Jetta Hybrid loaner immediately. That was a nice experience. I believe the Service personnel have the customer's interest at heart as Mike kept me apprised of what the technician was doing and what was found. I wouldn't hesitate to tell anyone with a VW to have it serviced in their facility.

Liz S

14 de ene. de 2016

Service department has wonderful customer service. They are very accommodating. Completed service even though appointment scheduled did not go through on phone app. Received a follow up call to ensure excellent customer service .

batman1981

14 de ene. de 2016

Service team is great to work with, everyone is very friendly, explains steps and processes of service. Got me in and out in no time.

Retired Lady

22 de dic. de 2015

FINALLY, after months of looking for a car and VW's $1500 rebate for returning customers, I selected a VW Golf. Now it onto the finance phase of the buying service which I usually HATE. However, Michelle Hadley's professionalism and honesty made the process seamless. Her manner and upfront honesty made me feel like she really cared. I even learned a few things.

Candy James

11 de dic. de 2015

I'm very pleased with larry miller vw service and sales. The service advisor was very pleasant and knowledgeable and the salesman was very nice when I purchased my Tiguan

Sharon

3 de dic. de 2015

As always, the staff in the service department were helpful and efficient!

Peggy

2 de dic. de 2015

Such wonderful people! I am thrilled and thankful for all the help they gave me!

Bobbie

1 de dic. de 2015

Overall the experience was okay. Felt very pressured to buy, and very rushed. We are happy with our vehicles so far though. It has only been a few days so we will see.

lang, deborah26

29 de nov. de 2015

The entire service process was handled very nicely. Jason kept me up to date as to the progress and what all needed to be done once the car had been looked at. Overall expense was high, but I was expecting that.

Peggybon

26 de nov. de 2015

I was very satisfied with how I was taken care of. Rate it a 10. Barbara. Took real good care of me.I would highly recommend her.

Azgolfr

23 de nov. de 2015

Recently had the 40K mile service completed on my Passat TDI, I must say that Barb. is an ICON for customer service. From the time you schedule you appointment to the time you leave the dealership. When you arrive Barb Halsey greets you by Name and knows you and your car. She informs you on what work will be performed on your car and answers any and all questions related to the service. Her customer focus in a big reason for my return patronage to this service department.The only area for iimprovement would be, with extent of service provided, when I inspected the engine compartment, I noticed the engine cover was dirty and dusty, i would have thought with the extent of work performed the engine compartment would have been cleaned or a minimum the engine cover at least wipped off.

Kimmyco1033

23 de nov. de 2015

Honest and respectful employees. Professional with customers. Luxurious cars at affordable prices. Clean and friendly atmosphere. Great selection of cars. Employees want to find you a car that is to your satisfaction and comfortability.

Will

9 de nov. de 2015

Had my car serviced and a part replaced under warranty. Customer service was fantastic and was very helpful. Updates on my vehicle status were communicated promptly and I'm very satisfied with the overall experience!

Jim Cosgrove

5 de nov. de 2015

I scheduled the appointment on Friday, Monday worked better. Mike had the paperwork ready to go and within 3 hours the job was done. Efficient and courteous service. Excellence is a good adjective to use when describing their service.

tonydd

1 de nov. de 2015

tony was great not pushy like most salesmen got me what I wanted did not push me for anything else people atdealership were very nice would definitely do business there again

Kent Urbine

27 de oct. de 2015

Besides Larry the sales man my Experience has been Fantastic! Huey in Finance and the SERVICE Department are FIRST CLASS!! I Will highly Recommend this Dealership!! Just NOT Larry...

driver1

24 de oct. de 2015

Barbara has always been very friendly and professional. Always helpful A very nice atmosphereat the dealership. Glad to see Mark back, a very nice person.

Gary Johnson

22 de oct. de 2015

A first rate Vehicle, A first rate dealership and a first rate sales representative. If these things are important to you, make your next car a VW.

shmily3110

20 de oct. de 2015

The service was great, and I really appreciate how helpful Sandra was. She explained everything well, checked up with me frequently, and gave me suggestions for the future visits. I really appreciate her time and effort to provide the best service.

patrick cantolupo

19 de oct. de 2015

i am very pleased with my buying experince here. i made an appt a few days ahead of time and met with Ronnie. He already had the perfect car in mind that would fit my needs. most importantly, he respects the fact that i am very busy and was able to get me in and out in a timely fashion. Huey Dao in finance was very professional and clearly knows his business. Overall the dealership did a PERFECT job!Thanks!!Pat

Lori Frost

13 de oct. de 2015

Larry Miller VW is awesome! This is the second new Beetle Convertible I've purchased here and bothe experiences were awesome! It was a quick process and I felt like a valued customer! I would never go anywhere else! Love these guys!

Michael mcneese

5 de oct. de 2015

Overall experience was good, I feel that they could have explained how my previous warranty was being applied to my new car purchase better. I learned about it while I was sighing documents.Overall experience was good

Jim

2 de oct. de 2015

Prompt, courteous and professional! Friendly greeting, great customer service with hot coffee for us early risers. I would recommend LM VW because the truly care for their customers automotive needs.

Robert N

1 de oct. de 2015

Micheal and mechanic were very informative and made me feel at ease

Ej

1 de oct. de 2015

Excellent service, great staff, I currently drive a Jetta TDI, wanted to know more about the emissions issue and how this will effect the value of my vehicle

Charlie Montague

30 de sep. de 2015

It's not difficult at all to characterize the performance of the maintenance staff at Larry Miller VW. From scheduling a service to the moment one's car is dropped off until all work has been completed, I am always treated like royalty! Even Don, the shuttle car driver treats like I'm checking into the Hilton! John has been my recent service advisor and the same is true of him. He keeps me informed on the status of the job continually and he gives me the impression that he works hard to minimize costs and delays during the entire process. Lastly, the mechanics themselves seem to take great pride in their workmanship, Once all work has been completed my car is even cleaned up and washed sometimes even better than the local car washes can do!

TDInuke

23 de sep. de 2015

Jason my service guy was very informative about the different services required including explaining how often they were recommended. The service took a little longer than originally quoted.

Carl Fill

13 de sep. de 2015

Another group installed aftermarket parts which dismantled on interstate 40.. i went from buying the parts for a DIY project on the highway, to recommending, your dealership for service by parts team. And this 70 year old customer watched television, drank free coffeethanks.

MomHelpsBuyCar

12 de sep. de 2015

We bought a 2015 VW Golf using TrueCar. Roland Ugho was our salesman. He immediately texted me when I did the TrueCar inquiry. He verified that they had the vehicle and was honest about any dealer add ons. We didn't pay for anything extra other than tint! We got our new car out the door for the price we wanted. The whole team at Larry Miller VW is wonderful.

Denten Davis/Debbie Teller

9 de sep. de 2015

I live 250 miles from the nearest VW dealership. I needed front roters, a wiring harness for the sliding door, an alignment, regular maintenance, new wiper blades and had an ignition recall. I only had a short time in Phoenix and I am amazed and very thankful Jason and the maintenance team were able to complete all of these tasks in less than a day and a half. Additionally, they coordinated with a glass company to replace my windshield during this time. Thank you all so much for accommodating my tight schedule and making this all come together. My car drives beautifully and I feel comfortable I am fully prepared for the coming Colorado winter. Your Phoenix team is the best!!!

Kevin

29 de ago. de 2015

I've purchased 15+ cars in my life and literally every single one was a grind and disappointing.Jeff leovic is the single best salesman I've ever dealt with. So not only was this the best experience ever but I will actually spread the word which is rare.Any dealership would be proud of Jeff and want him to be on their team.

Angie Combes

25 de ago. de 2015

Although we had not anticipated spending so much money on our car during this visit, we chose to do so because we've felt that LMVW has always treated us well and fairly. Thanks to Barb also and her staff which were very helpful!

m.rodarte

16 de ago. de 2015

Jeff at Larry H. Miller VW was amazing and help us get our new Jetta. They worked with us so we could get our new vehicle. There was no pressure.

Jephthah Omotayo-johnson

15 de ago. de 2015

The service was great. Facility is nice and clean. Would definitely recommend to others.

wtucker21

6 de ago. de 2015

Outstanding customer service by your employees to helped me. I had a enjoyable time visiting yourdealership customer service department yesterday (Tuesday).Thanks,Willie TuckerSatisfied Customer

Ginger Hamilton

6 de ago. de 2015

I'm never disappointed as usual Barbara does a wonderful job.

Val. Ramirez

4 de ago. de 2015

My Rep was Barb,She was very informative and professional. Liked her attitude,not pushy. Knows her job very well.Thanks,Val. Ramirez

tammy

1 de ago. de 2015

This is the worst service i have ever received. .. nothing has been fixed right, I've been here 3 times in 2 weeks. And over 6 hours at a time. They even let the guys (customers) into their service area, talk to them and show then what they are doing and how to do it. But was told i needed supervision abd was not aloud back there. Even to watch from the out side of the shop. (Yes I am a woman). I even wore jeans and work boots. Some of the men had flip flops on and shorts. Why are they so friendly to the men and not the women? ??? This place is the worst.

Cham13

28 de jul. de 2015

Fast and friendly workers. They all provide great service and are very helpful. All my needs were met and the service was speedy and done right.

RESabin

27 de jul. de 2015

We had a very positive experience at Larry Miller's VW dealership.Everyone was very helpful and courteous and Tom was very helpful in our decision making. My wife is a cancer patient and has a hard time walking and Tom and I walked the yard and brought back the car we figured that she would like. And that was the car we ended up taking. We don't particularly like car shopping, but Larry Miller's and Tom made the experience pleasant.

Rick

27 de jul. de 2015

Totally professional and honest. They do business like the old school, top notch service for a fair price. I will never take my Audi anywhere else for service, these guys win hands down.

JDBrady

27 de jul. de 2015

As usual the experience was great. Michael Miller got us in and out in no time. He made sure that we had a loaner car while the work was completed and called me to let me know how the process was going. He was professional and understanding about the long distance drive back and forth and made it an easy experience with our 11 month old baby. When we came back to pick up the car the process was fast and easy. The car is running great, thanks to the service department and mechanics, and we will be back for future service.

Cyn Ewing

24 de jul. de 2015

Larry Miller VW my service advisor Barb has helped me through my unexpected service needs. Though they have been minimal service details. The adjusemts to my vehicle have meant the world to me. Barb your reassurance of repair helps me reduce my stress. Thank you for your professionalism and kindness! The service techs get my vehicle humming in record time. A great service dept!!

dudeSweet

23 de jul. de 2015

This is the worst experience that I have ever had with an automotive dealership. This place is exactly why people hate dealing with car dealers. Hence, the used car salesman stereotype. If I could give them zero stars, I would select that option. They practice every dirty trick in the book to scam you out of your money. You don't need to practice dirty sales tactics to win customers! I do not want to go into to much detail, but spend your hard earned money somewhere else. This place isn't worth your time.This place is run by a band of pirates, the only thing missing is the eye patch.

Cheryl S Fischer

20 de jul. de 2015

Jason was professional, pleasant and,helpful. Was able to get a car rental with no problems

Laura

20 de jul. de 2015

Customer Service works incredibly hard at this dealership to try to make the best of the situation for you. Beware - service packages that came with your car my only be valid at "Larry Miller" locations - which since moving to a different part of the Phoenix Valley, I now have to drive almost an hour each way, regardless of which of the three Larry Miller Locations I choose to have my car serviced at. If I simply wanted to go to the VW dealer 12 minutes from my house, nothing is covered. The customer service reps in Avondale have really tried hard to help me through these issues, maximizing what makes sense to have completed on the vehicle while it is there, working with my schedule and helping me out with loaner vehicles.

sorority girl

16 de jul. de 2015

7/15/15 David emailed me, OH the car sold at 9:00 pm.Perhaps the same exact time I sent my offer. Really ???Im very suspicious about this type of behavior by Larry Miller.Shopping for a car takes days, hours, and perhaps months.If you lied... what gives you the right??????I wrote back and told them I had sent my brother to Larry Millerin Tucson a week ago to speak to the leasing dept.in EARNEST to find acar to lease but decided to buy one and not to lease. He was there for 150 mins.This was not a game, it was serious business.

Dnygmz76

15 de jul. de 2015

I took my Volkswagen Cc in for service and had a great experience. Jason Dixon went over every detail of the service. He also sent me pictures of what needed service, and why. He went above and beyond my expectations. Will be bringing my car here from now on. Thanks guys!

Fillmore

15 de jul. de 2015

I have been a customer for more 10 years and the service staff is great.I purchased by Volkswagen Golf because of the great service Staff.

Terry Sott

13 de jul. de 2015

Had my Passat TDI's oil changed and tires rotated. They washed the car at the end and gave me a ride home and then back to the dealership to get my car when done. All for $65. Can't beat that with a stick! Thank you David!Terry

Sarai Canada

13 de jul. de 2015

I recently had my car serviced at Volkswagen and didn't realize the shop closed at 4 pm on Saturdays. I showed up after the shop was closed and had a mini panic attack when I realized I might not be able to pick up my car until Monday! But when I went it to the showcase office, the service rep that had helped me had dropped of my keys to the receptionist in case I picked it up that day. She helped me close out the service and was super friendly and helpful! I thank Volkswagen for taking the time to think of their customers!

Anabel T

10 de jul. de 2015

Tom Berg was great... He made the whole process so easy!! Thx Tom

Natalie

6 de jul. de 2015

Second car I have gotten here. Always easy and fast.

Carole Pierie

26 de jun. de 2015

My service technician, David Granero, was professional and honest. I really appreciated his assistance.

Opsmgr01

24 de jun. de 2015

I'm on my 3rd vehicle with Larry miller Avondale. I love dealing with Barbara Halsey, and any of the reps. They all remember me, and trey me great. My boyfriend even noticed how great of customer service I get.

Gloria

15 de jun. de 2015

I appreciated how the personnel was respectful of my time

Leah Martin

14 de jun. de 2015

We love our service person Barbra Halsey. Want ever we want done is taken care of. We drive over 2 hours to go to Larry Miller Volkswagen when we have a dealer an hour away. They always have a loaner car ready for us and it's been fun driving different volkswagens.

Mary Grivas

9 de jun. de 2015

Our salesmen Vinny was very helpful, personable, knowledgeable and patient. I traded in my Tiguan that I also purchased at this same dealer. I was happy with my previous experience and researched the Jetta first before going to any other car dealer.

Charlie Montague

30 de may. de 2015

Outstanding service performance! Aileen is THE BEST service rep I have ever dealt with!

supersportscott

29 de may. de 2015

Our service writer was very helpful and professional. By far our best experience with this service department yet. He was very thorough and made sure all of our concerns were handled and the service was completed ahead of schedule.

sgtpepper1980

28 de may. de 2015

This was the dealership for me... no pressure sales team, quick service, and willing to work with customers! I will look towards Larry Miller for all other future VW purchases/leases.

Colleen Nickle

25 de may. de 2015

Mike Miller was amazing, the service was very good I will always come back to this dealership.

Deborah Lang

23 de may. de 2015

The overall experience of getting my car serviced was very good. The waiting lounge was clean and well set up. The salesman was very helpful in pointing out all of the amenities the lounge had to offer. Wait time for my car was pretty normal for what was being done - no complaints.

Bolton

20 de may. de 2015

Michael Miller has been extremely helpful and understanding when I bring my cars in for service. He is very kind and goes out of his way for you. He really is customer focused and you should have him as a service manager. He does more from me than the service manager. If a have an issue he jumps in and solves the issue at my satisfaction. I am pleased with my service at Larry Miller Volkswagen when Michael is servicing me. Others should learn his great service.

Toby

20 de may. de 2015

after being assured by Pedro that I could definitely buy a new tdi wagon, when I came into buy he said that there are none that I want in the state and that I would only qualify for a used car (just after telling me that most of their profits are from used car sales). Believing him, I bought a used car only to find out the next day that everything he told me was a lie and when I called them on it, the finance manager and the dealership manager told me I was "stuck with the car". Worst buying experience in 30 years of buying cars

LoveVW

11 de may. de 2015

I saw the 3 year old diesel Passat online, emailed asking availability to test drive the following day requesting an email response rather than phone call. Jeremy Hough responded that it was available and Vinnie Rodriguez confirmed a test drive for the next day. He met me and my daughter, walked us through the car's features and I drove it. Vinnie gave me tips on how to get the best response from the diesel engine and turbo for freeway and street driving. Though not as much as I hoped for, Jeremy offered a fair trade in for my 18 year old car and we struck a deal. I got an auto/home insurance quotefrom Justin Garnel which saves me $500 annually and Joe Haddad went through the finance and warranty paperwork with me and I drove away in my new car. Thanks guys.

Marie

4 de may. de 2015

Jason was friendly, helpful and courteous. After a mistake in my initial appointment Jason assisted me with the new appointment.

Vicki Hunt

2 de may. de 2015

Excellent service. Considerate and very knowledgeable employees.

Malone

2 de may. de 2015

Ailyn in the service department was grear! She was very helpful and professional from when I talked to her on the phone, to when I left after the work was done. The only thing I think needs some work is return calls when a message is left. Other nm than that all was perfect. Thx Ailyn!

Janean

2 de may. de 2015

I enjoyed working with Michael Miller. He makes getting my Routan serviced very easy;

TucsonTom

1 de may. de 2015

we turned up in the dealership with our 4 kids all 6 and under and was greeted by Roland who helped us greatly in securing a deal on a minivan. i researched the van i was looking for before arriving and the deal was very competitive. We'd only intended to check out a few vans on the day but by 8pm that evening after arriving after 5pm we'd secured a decent finance deal and insurance. Having come up from Tucson it was nice to not have to make a return visit with all our kids just to pick the van up.All the staff we dealt with were very friendly and great with our kids.Thanks to all,Tom & Michelle

1_jimenez683

1 de may. de 2015

John made my experience of dealing with my vehicle repairs after an accident go smooth. He went above and beyond to have my car to me in a timely manner, with quality work and made it a seamless process at pick up. I appreciate their dedication and understanding during rough times, AMAZING customer service , I will definitely recommend them for your VW service needs.

Peggy

1 de may. de 2015

I went in because my check engine light was coming on sporadically. A few quick questions, and I was out the door with my loaner car. The next day, my car was happy again. The service was fantastic and worry free. I never worry that they are going to try to take advantage of me.

Santiago Villasenor

28 de abr. de 2015

I had never had a Million Dollars but I sure did felt like a millionaire at the service department,Michael Miller took my phone call and set me up with the service for my Passat TDI.The service was just amazing,I drove from San Luis Az to Avondale to do my service and I would not go anywhere else to service my VW.

Lacie

23 de abr. de 2015

Took my car in for the big 40k service and detailing. They couldn't schedule everything in one day, so they offered me a loaner car for free over 2 days to work on the car. They communicated with me at every step. Very friendly and helpful. Even arranged for a glass company to come out and fix my windshield while the car was there. My one and only complaint was that they did not look up the extended warranty I had (they have info on file) until I asked them about it and they were going to charge me for some services that were covered.

M Ransom

21 de abr. de 2015

The repair was said to take two hours in the recall letter, and it took less than an hour.

Notafan

15 de abr. de 2015

We were in the market to buy a vehicle and had a particular vehicle in mind. We were very clear in the details of the car we were interested in finding. We live a long drive from the dealer so it was important to know that there were vehicles that met these details before making the trip. We were told there were many that met our criteria so my husband went in and there was not one vehicle which was what we wanted, they were all in the wrong color. We decided to give them another go when we received a call from someone there saying they just got the exact car we were looking for there so we went there that afternoon to check it out with full intentions of buying. To our dismay it wasn't the right model and they kept trying to tell us it "was everything we wanted" when clearly it wasn't. Then they gave us the price sheet and I couldn't believe that they priced it over 84 months to make it work for our budget, not mentioning that in the first place. In my opinion it was WAY overpriced for a used vehicle when we were quoted a new price of only about $8K more. Overall a bad experience and Oh the guy who called to say they had the "exact model we wanted" when we confronted him said it was a"miscommunication" and he didn't say what we clearly heard him say. That was the second time he had lied to us to get us out there. Needless to say, we went to a dealership on our way home from there, test drove a brand new vehicle, went in the following morning and bought it. Very happy with their honesty and willingness to work with us. We will NEVER buy from any dealership associated with Larry H Miller because of that experience.

Queenphx

8 de abr. de 2015

Barb always makes my visit awesome. The service is wonderful and she makes sure it's done correctly. Her knowledge of the car and what and why something is not working is impressive. She's an asset to the dealership.

Rikki

8 de abr. de 2015

Awesome service and always does amazing work on my car.

VWcutie

3 de abr. de 2015

Micheal miller was great to work with! He kept me up to date with the progress of my car, returned my phone calls, and dropped my finished car off to me at work and picked up the loaner car. Fantastic service!

Hicks

1 de abr. de 2015

Unparalleled team leadership is demonstrated at Larry Miller VW. The team treats our needs with the highest regards. It is always reassuring to know that everyone is willing to go the extra mile for us. Thank you :-)

carmen s 62

31 de mar. de 2015

Michael Miller has been a Gem ! All my service through Michael Miller has been an experience of that I will keep returning , and I will purchase another vehicle at this dealership without a doubt.I will definitely recommend Larry H Miller-Avondale to all my family and friends.

Aherrera362

27 de mar. de 2015

Walking into dealerships for the first time after not purchasing a car in over 7 years can be very intimidating. I came on a Sunday afternoon and checked out Nissan, Honda, Mazda, Chevy, etc. just to test drive vehicles and see what's going to be the best value for my buck. I drove into VW and Steven Hunter was my first point of contact. He is Extremely friendly, professional, and proves the "shady car salesman" stereotype isn't always right. I mentioned to him I had a trade in and was looking into getting into something new. He showed me the new 2015 Base Model Jetta with the technology package and let me test drive it. The way he explained all the features and everything I would be getting if I purchased this car really made me consider it as an option. I ended leaving that day because I had one more dealership to check out. I ended up coming back the next day and decided to make a deal. I ended up getting approved and was even given advice by Steven Hunter on how to get my interest rate lower by refinancing in 6 months for lower payment. If I ever purchase another vehicle, I hope they all the experience is just like this one. Thanks to every one at Larry H. Miller VW! I love my new car! -Alex Herrera

Alex Herrera

27 de mar. de 2015

Walking into dealerships for the first time after not purchasing a car in over 7 years can be very intimidating. I came on a Sunday afternoon and checked out Nissan, Honda, Mazda, Chevy, etc. just to test drive vehicles and see what's going to be the best value for my buck. I drove into VW and Steven Hunter was my first point of contact. He is Extremely friendly, professional, and proves the "shady car salesman" stereotype isn't always right. I mentioned to him I had a trade in and was looking into getting into something new. He showed me the new 2015 Base Model Jetta with the technology package and let me test drive it. The way he explained all the features and everything I would be getting if I purchased this car really made me consider it as an option. I ended leaving that day because I had one more dealership to check out. I ended up coming back the next day and decided to make a deal. I ended up getting approved and was even given advice by Steven Hunter on how to get my interest rate lower by refinancing in 6 months for lower payment. If I ever purchase another vehicle, I hope they all the experience is just like this one. Thanks to every one at Larry H. Miller VW! I love my new car! -Alex Herrera

Mama

26 de mar. de 2015

I came for servicing my car, a 2012 Passat. I drove out (a number of hours later) with a 2015 Passat. The process was simple - maybe too simple. But I do like my new card. LJ did a great job! The renovated waiting area is a little too antiseptic for me (the previous waiting area was more comfortable / homier). And I do wish they had the popcorn machine working!

Lmhaney

23 de mar. de 2015

Excellent services. Service team Michael was superior. Highly satisfied. Thank you very much for taking excellent care of my service need to my Volkswagon Jetta.

the best

19 de mar. de 2015

This was the best buying experience that I have ever had. Jeremy, sales manager, and Larry the sales person were the two best people I have ever dealt with at any car dealership. Since I am 59 years old this is a great compliment. Finance was also fantastic. After dealing with typical car dealership people over the years its was refreshing to deal with professionals. I will recommend this dealership to people I meet and know and I know and meet a lot of people! Thank for a really great car buying experience. Robert Drusbosky

Ryan

15 de mar. de 2015

thank you for making a potentially bad day into a good day. The ease of getting our VW worked on was amazing. From The customer Service to the work done was 2nd to none. We went from stuck on the free way to in a loaner car on the way home in less than A few hours. It was also nice that the Staff was able to text updates.

Charle Kennedy

13 de mar. de 2015

Appointment made in advance and reminder sent out by Larry Miller VW. In and out with repairs made in less than one and one half hour.Very pleased.

Eric

9 de mar. de 2015

Larry Miller Volkswagen gave me great service when I take my car in. They were very knowledgeable and friendly. They offered me a ride to work,, or a loaner car until my car was fixed. They told me what was wrong with the car quoted me a price and the time the car would be done. Well when they called me a hour before the car was to be done, to my surprise the cost was $100 cheaper than quoted. The service consultant was awesome giving me advice on what service the car my need next checking the history of the service that had been done on the car. This is the first car I have ever owned and have taken back to the dealership for servicing. Thanks Larry Miller Volkswagen

Adriana Leon

1 de mar. de 2015

Good job on tinting great customer service overall great only thing would be the car wash but other than that great

Don & Barbara Ground

12 de feb. de 2015

David is outstanding, he was on top of all my car problems.Don Ground

Terry Sott

31 de ene. de 2015

Well, it took 2 times to get the service I asked for the first time. (I asked for my 10k service the 1st time but they failed to do this) They were very apologetic and came out and picked up my car and then brought it back when done. The 2nd time they actually changed the oil and rotated the tires as I asked for! It was sort of a fluke that I caught the lack of an oil change. I washed my car and then decided to check the oil level even thought it had supposedly just been serviced. Imagine my dismay when I pulled the dipstick and found it a quart and a half low with what was showing on the tip of the dipstick was not fresh oil. Yet only another sad example of what seems to becoming commonplace when having something worked on in America anymore. Employees seem to be put upon more and more but yet not reaping any more benefits of the fruits of their labors.

bluekahuna0510

21 de ene. de 2015

they allowed me to order a cover for my truck and put it into the financing. I appreciate that because it saved me some money. When they ordered it it ended up being the wrong one and there was a little confusion but when I called Frank to figure out what to do he did everything they could to make it right. I appreciate that.

D Anderson

15 de ene. de 2015

First off Barbara Halsey is a treasure. I have known her since I purchased my bug from Larry Miller VW in 2007. She is very customer service oriented and has become a friend of mine over the years. I trust her and that is saying a lot when an expensive service is needed on a person of limited income.I will definitely keep going to Larry Miller for all of my car's needs; though I know that I can get it done cheaper from other places. Thanks.

Tamobill

13 de ene. de 2015

I want to thank Larry Reid for having patience with me, he was great. I was not a happy shopper and the experience at the service Department made me less pleased with me making my decision. I went in for a oil change and to find out the reason for my indicator lights that came on. I started to look at a new car, with Larry's help, and when I originally said no I would not buy it Michael in the service department stated, "well, maybe when you husband sees the issues with you car he might change his mind!" At that point I was done!!!! He said the indicator lights were on and I said yes that's why I was coming all the way from NEW MEXICO to fix. He said well that would take a diagnostic care of $90, Okay so why wasn't it done......Michael then spilled his Monster Energy drink and stated he had ousted opened it and was looking forward to it....I DON'T Care about his drink!!! He seemed more pissed that I wasn't going to jump to just buy a new car..... I then left pissed. I did return to confront him and have the first issue taken care of. At that point I was waiting because he was on the phone talking to someone about how his mom didn't feel she was living in the "Ghetto"....personal while I was waiting. Luckily at that point Larry came over and took me aside because I told him I was pissed at Michael. Larry is very good at what he does and that is why I am driving a new car!! SO the entire experience was not fun and I was not happy but I can tell you know that I Love this little car!!!

valistar

5 de ene. de 2015

excellent experience; Michael was awesome; great customer service skills; I own two vw and will come back just for the great experience I was provided

A. Combes

3 de ene. de 2015

Thanks Michael Miller and crew for your great customer service! That's one reason we drive so far to service our car!

Ramon Ramirez

3 de ene. de 2015

Service was great as always. Barb H at the Service Department was very helpful throughout the whole process.

Bill M.

2 de ene. de 2015

I don't like negotiating for a new car. It wears me down and I don't know if I could have gotten a better price if I was a little tougher. But it was a good experience. The salesmen were pleasant and respectful of me. I didn't shop around, but in the end the price seemed ok even though I exceeded my budget a little. I would recommend them if someone asked me.

Natalie

1 de ene. de 2015

Shuttle was supposed to take me home. They said the wait was about 30-45 minutes. No one came to get me. An hour and 15 minutes later I told them to forget it and that I would just wait for my car to be serviced.

BMORE

30 de dic. de 2014

Prior to linking up with Robert and company I had been car shopping for over 4 weeks, which led to me questioning: "Why are car dealership so deceitful?" Unfortunately Robert met me when I was at my breaking point, but he handled my suspicions and skepticism like a true professional. Robert drove over 60 minutes, round trip, to secure my out state purchase and provide me with a loaner vehicle for over a week. I have been in the military for over 16 years and encounter all types of people. I know and can appreciate exceptional customer service. Robert Schilling is a man of his word and is very attentive to a customer's wants and needs. He assisted me in finding exactly what I was looking for; for the price range I needed. I am a fan of Robert Schilling and company; it is just too bad that he is a Steelers fan, smh!

dkersey

22 de dic. de 2014

When I made my appointment via telephone, the representative I spoke with was especially friendly, polite, and professional. Dropping my Tiguan off for a routine service was quick and pleasant. The service was completed prior to the anticipated completion time, and checking out was a breeze. I would rate this experience as excellent.

Annamaria

12 de dic. de 2014

I did not bring my car here for my last service because of continued harassment from the sales people trying to sell me a new car. This time I had a wonderful experience. Barb welcomed me and quickly had my car looked at. Since the diagnosis and repair would take a long time, she offered me the use of a loaner car. I was able to get on with my life while the repair was being done. Barb also called my insurance company on my behalf and we were pleased to find the Progressive covered the damages on my claim.The overall experience was great and Barb was fantastic.

Cory Galbraith

8 de dic. de 2014

Very straight forward not pushy only helpful with purchase. .. did not waste time. .. completed sale in very timely fashion....great communication in person and off site with sales associate

Frederick B

7 de dic. de 2014

Michael my service representative was great. Handled my questions, did his utmost to provide me with the best customer service experience which is good because I bought the car from there and plan to buy another one.

Ms Flo Poluszejko

21 de nov. de 2014

I am most PLEASED with my experience and SERVICE recently 11/12/2014 at LARRY MILLER VW Dealership. I would recommend this Dealership to all I meet. They took me from a Lease contract to Ownership of my 2014 VW TEQ Model Auto with ease and less money and lower interest rate. NOW THATS WHAT I'M TALKIN BOUT!!!.....Thanks...Flo Poluszejko

Rich

28 de oct. de 2014

A miracle of monumenl proportion happened today 10/27/2014. I drove out of Larry Miller Volkswagon with a car. After months of trying to purchase a car from other dealerships, my credit demanded either a large down payment, or I was rejected. When Isaiah Jaime called me to come down to Larry Miller Volkswagon, for some reason his determination and sincereity, convinced me to make one more attempt. I never met a more concerned, determined and knowledgeable salesman in my life. After hours of negotiating and dealing, l drove off with the preowned car that I wanted. I thank Isaiah for what he accomplished. He is a different type of salesman, who even when the going gets tough, he keeps going. If you are looking for a car, experience the unique method he uses to make your miracle too.

Debbie

26 de oct. de 2014

Traded in my 2007 Touareg for a 2014. One of the most important things was that it had the options that my previous one did. One being electric folding side mirrors. Our garage is tight and therefore it is a must. Since the dealer didn't have the color I wanted, they said they would ship one in from Ca. Sent me home with the exact car I was to purchase just the wrong color. After we got home we noticed the mirrors were not electric and I told the salesman, Robert, about this the next day. He said, "Your car WILL have that feature" Guess what, it didn't. After going around and around with Stacy, the GM he said he would get me the model I wanted and it would only cost me another $600.00. We shook hands on this. So another week goes by, I'm driving a loaner and then my new car arrives. Go to pick it up and OOOPS...guess what. seems Stacy made a math error and instead of the $600.00 that we shook on. I have to give up $4200.00!!!! Of course Stacy is not in and he made it perfectly clear that he would NOT let me out of the deal. I don't have a problem paying for what I want, but this is just wrong. Plus, I never got an introduction to the car. They handed me the keys and said "Later!" I also never received the online survey. Hmmm??? Coincidence? They totally ruined the entire experience for me.

Peggy P

24 de oct. de 2014

I took my car in for it's 40K maintenance, and was given a free loaner car. Everything went smoothly. I had a concern about something on my car and they checked it out; there was nothing wrong, and I wasn't charged for un-needed work. I love an honest repair shop.

Ben

23 de oct. de 2014

Good overall experience. Dealership was under construction, but great customer service made up for the mild inconvenience.

daindow

18 de oct. de 2014

I have had two services performed on my Passat TDI at this dealership! Employees and management are tremendously service oriented. As a snowbird I will continue to try and schedule my services at this dealership when I am in Arizona. Thanks Larry Miller for the super service!

Paul Weber

18 de oct. de 2014

Service was fine, got in very next day after repair was needed

cewing007

4 de oct. de 2014

LHMiller dealership listened to my needs & brought a solution to me. They care about people. Yes I will share my experience with others. Thank you!

maremuller

2 de oct. de 2014

I drive out of my way to have service to my car!! Excellent service they go out of their way to make the service experience pleasant

eljasmith

2 de oct. de 2014

Battery failed at 25 months. You replaced at no charge and also replaced a DRL light bulb at no charge. Great service and everyone was very nice. The following is not a complaint but just a suggestion. While I appreciated the car wash it was not a very good one. I picked the car up in the afternoon and had to drive into the sun. The windshield was so badly streaked that I could hardly see out of it. I cleaned the windows when I got home. Nothing major but it turned a perfect 10 into a 9. Suggestion--make sure the windows are clean.I'm on the fence about leasing another car from you because of past service issues. You did make progress on this last service call, because before I definitely would not have considered coming back, but now I'm on the fence. 10 months to go--we'll see how you do.PS: I checked I would recommend this service center based on this last service call not past experiences.

MM

2 de oct. de 2014

This is a great place to buy a car but an even better place to have service. I live in the north east area of Phoenix and make the drive as the service is the best. I have three VW dealers with 12 minutes of my house and go to Avondale thanks

William Hanns

1 de oct. de 2014

I was very satisfied with the total car buying experience.

Cynthia

29 de sep. de 2014

I was received for service promptly & with nusiness courtesy. Mr service Dbisor provided a loan so I could runy daily errands. No sitting in a waiting room for routine service. A call to up- update my service required was easy to understand and most pleasant.thank you Barb. Larry H Miller VW. You Are the best in service. I love my LHM VWBeetle!

Kevin Perez

28 de sep. de 2014

Michael was a very great person very kind and fast service.I will continue to come and always a happy customer withmichael. I will recommend everyone of this dealership thanks tomichael thank you very much i love vw!

Sonya Urquizo

22 de sep. de 2014

Michael was great, super friendly, he is definitely in the right field. Took the car in for yearly checkup and service, didn't have an appointment but he fit us in.

Melissa

21 de sep. de 2014

The service department at this dealership is outstanding!

AmandaLayton

19 de sep. de 2014

The negative stigma about car salesmen was just confirmed for me when I attempted to purchase a new car from Larry Miller VW. I'm a very busy person and in an effort to save myself time and energy I went online to make sure that this dealership had the car I was looking to purchase available. Not only was it available but it was listed with a special internet price for $30,276. I contacted the dealership by phone, again in an effort to save myself time, and asked to speak with a sales manager. The man who answered the phone, by the name of Justin, said he was a sales manager and asked how he could help me. I told him that I had seen this specific vehicle online listed for the "internet sales price" and told him that I wanted to buy the car and that I wanted to pay $31,000 out the door with tax, title, license and an extended warranty and asked him if he could do it. He told me that he wasn't going to lose the sale of a car over price and then told me that in order to get it to that price I would need to put a substantial amount down. Maybe I'm crazy, but my understanding of his statement was that he was willing to sell me the car for that amount as long I wasn't asking to finance the whole amount and that it would require a large down payment. I didn't have any issue with this since I intended on paying cash for the car and had no intention of financing the vehicle to begin with. Justin seemed very accommodating, and even told me it would be possible to have the vehicle I wanted in the color I wanted shipped to them from their sister dealership in Tucson. So just to be clear, what I asked for, and what I was very clear about was that I wanted to pay $31,000 for the vehicle that was listed with an online sales price of $30,276, which would include the price of the vehicle, the sales tax, license cost and any other fees and the extended warranty. When I say out the door, that is what I mean, and I'm positive that is what anyone else would understand it to mean as well. And that is what the sales manager Justin agreed to, so I went to the bank, got a cashiers check for the agreed upon amount and headed down the dealership. When I got there though, ready to sign the paperwork on the sale of the vehicle, this is not what happened. According to sales manager Justin, when he said I would have to put a substantial amount down in order to get it to $31,000, what he meant, and what I was supposed to understand, was that I would be paying the internet price of $30,276 plus an additional $724 just for shits and giggle, and on top of that, I would also pay an additional $2500 for the tax, who knows what for the license/title and other fees, and even more for the extended warranty. SERIOUSLY???? Why would I pay $724 more than a listed sales price AND even more for the tax, title, license and then the extended warranty??? When he said this to me, and I told him what was said during our phone conversation, he not so nicely told me that he had our call recorded. GREAT!! Since you have the call recorded, then we should be able to play back the call and hear exactly what it was that I told you, and what you agreed to. I was very eager to hear the call and asked him to pull the recording.... at which time he then told me that he had other customer's waiting and didn't have time right now to find the call. That it would take at least 15 minutes to locate it, so he would have to email it to me later. (I wonder if I will ever actually get and email with the call) He said he was an honest straight shooter who wouldn't lose a sale over price but at this point didn't want to waste any more of my time. Really? You shouldn't have wasted my time in the first place, and even though you say you won't lose a sale over price, you just did. Complete contradiction! Congratulations Justin, you have just lived up to every bad thing ever said about car salesmen.

debi

16 de sep. de 2014

The service rep Michael was great and as far as the service that was done I am not a mechanic so I will assume my oil change etc was done properly. I will continue to come back.

Ted Cravener

14 de sep. de 2014

Bobby and the internet sales department were a pleasure to work with. They made sure I was able to get the price I was happy with.

Patricia Schmitt

10 de sep. de 2014

This was 2 nd visit to dealership. Mike Miller took care if us first time for husbands car. Great individual. So customer oriented. 2 nd time was my car and Barb took care of me. Both fantastic individuals. Very customer oriented. Always kept us up on progress

Ron

4 de sep. de 2014

Quick courteous replacement of headlight bulb. Were even serving hot dogs and cheeseburgers to service customers that day.

Joshua

3 de sep. de 2014

Always helpful and professional! Can't say it enough.

Dennis Brown

1 de sep. de 2014

Very good expereince

Tracy Dumas

1 de sep. de 2014

All services provided as requested. Gave me a ride home with their shuttle.

Nathalie

30 de ago. de 2014

Account manager, Michael, provided timely and detailed diagnosis of problem, as well as frequent updates on car repair status. Due to the fact that my vehicle was out of service for several days, I was able to get a free loaner car, which I appreciated very much.

Laura Gonzales

27 de ago. de 2014

Mike from Utah was very helpful. He got me in quickly, had a loaner car ready for me, because he didn't know how long it would be. As it turned out, they were able to take care of everything by 6:00 p.m. that day so I was able to pick up and go home with my car. Thanks for the great service.

Ciprman

24 de ago. de 2014

I was very satisfied with the service and thanks to Michael Miller for his great customer service and all his help. He made sure I was very well tooken care of and made everything run very smoothly for me.

Casey Herbert

24 de ago. de 2014

I bought my car and have it serviced at Larry Miller VW because I feel they care about my experience. I travel the extra distance to go to this dealership because of that fact.

Terez and Paul Getz

19 de ago. de 2014

As usual Barb went above a beyond. She is amazing and what defines customer service. She was kind and sensitive to the fact that I had kids who needed their nap and was unable to get my car when it was completed; she without asking had the car delivered right to my home! You have no idea how that made my day! Thank you Barb!

THELOUIZS ENGLISH

19 de ago. de 2014

They were very professional and the services WAS OUTSTANDING UN

Stephanie Scheidt

15 de ago. de 2014

Besides living in yuma and having to drive there Justin was great! He helped answer all my questions and helped me feel like I was home.

Tony Keith

15 de ago. de 2014

Barb did an excellent job as my service consultant. She was pleasant, professional and very informative.

Dick

13 de ago. de 2014

Excellent buying experience and very fair price.

systemdisorder

4 de ago. de 2014

Great service and communication. Will use again. Mike was exceptional he explained everything in good detail.Told me which repairs I needed now and the ones that could wait on.

chris finn

4 de ago. de 2014

everyone we dealt with was very nice and helpful. The whole process was fast and easy not the norm in this industry. We love our car and will definetley be back. Thanks

feedbackaz

4 de ago. de 2014

I worked with Edgar in purchasing my vehicle, I advised him that i did not live close to their dealership and that i had 4 VW Dealers within 15 minutes of my home; I explained that I was not interested in the "experience" from the other dealers and wanted to give them a change. Edgar was excellent to deal with from the beginning, I advised Edgar of the exact vehicle on their lot i was interested in, what i had in trade etc; we exchanged about half a dozen emails and came to an agreement upon inspection of both vehicles. Upon arriving at the dealership, I was greeted by Edgar, everything was as we discussed in email and the process was fairly painless. His manager Justin was also a pleasure to deal with.There were a few minor details in regards to vehicle condition when i received it, but completely out of control of the sales staff.

-Debra Roper

3 de ago. de 2014

I took my Daughter's car in for repairs.I delt with Michael,and was very satisfied with him.He was very friendly and explained everything that was wrong with the car.He explained the cost for each repair,and I was given the choice to repair it or not.I was very satisfied with my experience at Larry Miller,and definitely will come back.My Daughter will eventually buy a new car,and she love's the VW's.Your dealership will be where she buy's her new VW.Tell Michael hello for us.Thank you.Chuck Chapman or (WOODY) as Michael call's me.

Carole Lambertson-Maslyn

27 de jul. de 2014

Excellant service from Eric, as usual. Thanks, Carole Maslyn

patab

26 de jul. de 2014

As aalways, the experience was very positive. Making the appointment was easy, the staff got me checked in as soon as i arrived. the shuttle was available to take me to nearby shops and picked me up when my car was done. Everyone is always very friendly and professional and keeps me informed about anything they are doing with my car.

Keri Lavender

25 de jul. de 2014

We had a wonderful experience and we love our car!

Renzolucas

21 de jul. de 2014

Being a previous owner of three VW's my mind weas already made up as to what I wanted to purchase. The website was easy to manuver and this is where I was informed regarding inventory; everything layed out perfectly. Proabably a record as to how quickly Larry Miller VW made the driving experience happen for me. Kevin Palmer had the car delivered to my home which really showed me that the dealership valued my business and was willing to go the extra mile or in this case 48 miles even after the deal was done.

Justin

21 de jul. de 2014

Friendly staff and quick service. Great experience.

dphelps0929

7 de jul. de 2014

I am very happy that they let me drop it off when I was not busy and informed me that I could always drop off the night before and get a loaner. I am very happy with my VW

Pat

1 de jul. de 2014

Great place. Did a great job and loving the car!

Kameisha Jammer

29 de jun. de 2014

Everyone was absolutely amazing. Fernando went above and beyond to ensure I had an amazing experience.

nate

28 de jun. de 2014

I was very happy with my service repeair. When I called and explained that the a/c in my jetta went out they imeadatly wanted to get my car in the shop. They were able to get the car in the very next day and found out the compressor went bad. I was able to pick it up at 3rd the same day. It was nice to have a quick repair and to show up to a clean car was real nice.

veto87

27 de jun. de 2014

Everything was great, just before i left my car my window chip was a quarter size, after i got it back, it was 5 inches.

nancyt5

27 de jun. de 2014

After searching online for used VW Tiguans we decided to go to Larry Miller VW. Bryan greeted us and showed us a 2012 Tiguan. I mentioned the internet price I saw online for the Tiguan he showed us and he said they would honor the internet price. We went for a test drive and we were sold on the Tiguan. Bryan was friendly and answered all of our questions and the finance department worked with us to get the best deal we could.

Eula Hill

23 de jun. de 2014

I love my Volkswagen/CC and the friendly staff and great customer service I always receive at the Avondale dealership!!!!!

Joyce Jenkins

23 de jun. de 2014

Service was excellent. Courtesy car was readily made available with no problem. Staff was friendly and very helpful.

Terry

18 de jun. de 2014

I had a great experience working with the LHM team. My only issue is being an out of state buyer. Since I have been home trying to get my car licensed and registered, it has been difficult. I would like to see a little more help from the dealership that I am paying money to.

Waymon Talley

17 de jun. de 2014

Everyone was great. They handled my purchase in a highly professional and timely manner. I would recommend them to everyone.

Jim Cosgrove

16 de jun. de 2014

Friendly and efficient service! Knowledgeable staff members!

Worker

14 de jun. de 2014

The process was done very smooth and I like that about this dealer ship.

Kelly R.

3 de jun. de 2014

Edgar is a class act! He took his time to answer our questions, and even sent me a video about a car I was interested in. He's also been responsive with my follow-up questions. Thanks Edgar! Their parts and service departments have been great too.

Ronald W. Terry and Nancy J. Terry

3 de jun. de 2014

Several years ago, we took our 2009 Jetta in to Larry Miller Volkswagen in Avondale for an oil change and normal service. When we left to get on Interstate 10 Westbound, we noticed a loud vibration and flapping noise coming from underneath the engine. We pulled over and a quick inspection showed that the mechanic had not attached the air dam that is under the engine. Fast forward to 27 May 2014. After servicing our 2009 Jetta, my wife and had an early dinner in Phoenix and got on Interstate 10 westbound. Once again we felt a vibration and flapping under the engine. My wife said surely the mechanic couldn't make the same mistake again. But we under estimated the skill level of the Larry Miller mechanics.Once again we have an airdam that is not attached and a dealership that is already closed. Traveling at 60 mph back to Yuma, I called the dealership the next day to ask Justin James, the Service Manager what we should do. His answer was classic. He said to take it to a local dealer in Yuma and have them fix the problem. Unfortunately, the dealers we have spoken to in Yuma DON'T WANT TO FIX ANOTHER DEALER'S SCREWUP. We finally found an independent repair shop to help. Thanks much.

Elmer Leavitt

3 de jun. de 2014

Our sales man was very good and very helpful he got us what we wanted at a price we could afford thanks justin mauer

Rosalyn

3 de jun. de 2014

Larry Miller Volkswagen will work diligently to accompany anyone when they come in for any reason.I will forever continue to patronize them as well as recommend them to friends, family & even strangers.

bridgetalona

2 de jun. de 2014

This is the second vehcle we have purchased from Larry Miller Volkswagon. The sales persons in both transactions were polite and very knowledgeable. They took excellent care of us prior, during and after the purchase. I will definitely buy from this dealership again.

jkwall

2 de jun. de 2014

The salesperson we ended up buying from was exceptional, as was another one we dealt with previously, however, there are some individuals at this dealership who have major attitude problems! If it weren't for the good guys at this place we would not have returned. I think it's critical that all staff remain professional and courteous, whether I purchase that day or not...it makes a difference in whether or not I return! I'm providing this rating based on our final sales guy.

A Quintero

24 de may. de 2014

Barb was AWESOME! She took her time in answering every question we had regarding the repairs and service to the vehicle. Repairs were done in a timely manner and all there were no repairs made without our consent. We will absolutely return for any additional repairs the vehicle may need.

Barbara and Steve

23 de may. de 2014

Excellent, respectful experience!

Jelica

13 de may. de 2014

Great job! Thank you.

Cliff Kelsey

11 de may. de 2014

I thought the customer service provided to me by Dwayne at the Servive Desk was outstanding. He in a very kind way, showed me fallacy with my tire gauge. He also answered all my questions about the car. C Cory Kelsey

Leo G Cavazos

8 de may. de 2014

Ms. Molina was very professional and had me out and ready to go in less than an hour to do an oil change & routine maintenance on our vehicle. Thank you Larry H. Miller!!

Jeana Monte

7 de may. de 2014

Larry and Huey made my experience at Jetta delightful. They are both helpful and answered all my questions. Looking forward to staying with this dealership.

kohrt

30 de abr. de 2014

We liked the dealership, everyone was very friendly . Deciding on a price was a little too fast, I felt we should have gotten a better price as we did not have a trade in. We where going to buy as we had gone through USAA and had our certificate. We might have or have not got the best deal in the world I don't have any idea. I just have a empty feeling. However we do like the car very much and we are very happy with the performance of the diesel. We will just have to wait and see how the service on the car goes at your dealership. We really think Edgar has done a great job of following up on the sale to see if we are having any problems. He has answered all of our questions. It has been a good experience.

Kathy and Vern WinterY

26 de abr. de 2014

Steve Hinds was our sales person, he is great. We have bought three cars from Steve

elle1002

24 de abr. de 2014

I was very displeased with the professionalism of the sales manager. We never saw him once and although we haggled over the price, he never once came out to introduce himself to us or thank us for our business. This was our third vehicle at this dealership. The rest of the staff were very knowledgable and courteous but I can 't stress enough how the sales tactics of the sales manager displeased us. I would have respected him more had he had introduced himself to us. I highly recommened the dealership because od the Salesman Bryan and especially Mr. Dao in the finance department. He went out of his way to let us know we have an A raing with Volkswagen and we were entitled to the dent and scratch service for free. Because of him and Bryan I would recommened this dealer . Also the past two times we purchased at this dealership wewere treated with the utmost respect which is why we returned. The sales manager needs a class on customer service though.

Dagooaz

16 de abr. de 2014

This is the third vehicle we have bought from Edgar in the last five months. He's always pleasant and goes the extra mile for us!

Carriejess

12 de abr. de 2014

I was very pleased with how smoothly the re-leasing of another vehicle was. Bryan took him time with me and was very patient, making sure I was completely happy with the vehicle. Thank you for making this a quick process!

John Cooper

3 de abr. de 2014

Very accommodating and quick service on short notice (same morning).

cliffordrees

2 de abr. de 2014

Most fun i've had buying a car, it's rare to find a sales person with a sense of humor, and the process was less of a pain then usual.

Babs Jones Cashetta

30 de mar. de 2014

The guys at Larry Miller VW were outstanding. I especially was impressed how Bryan Ballard went out of his way to make sure I got the car I wanted. I highly recommend them and will continue to send my friends and family to them. Thanks to everyone at that dealership who went out of their way for me. :)

Kate Kelsey

26 de mar. de 2014

Everyone was pleasant and friendly, holding doors, making eye contact and saying hello even if they weren't working with us.Alex was very nice and helpful? she was knowledgeable but also confident enough to say she didn't know something.my husband is an engineer and he's spent months looking at auto specs. ,etc. he had a lot of questions , and Alex handled it very well.my only negative is that it took a long time to get it all done.We arrived at 4:30 pm and left there at 8:37 pm. A lot of the timer were sitting waiting for one thing or another.I think when you offer an APR and it isn't the .9 advertised you should be able to tell them why its higher- I had checked our credit scores before coming in and there aren't negatives. The coup de grace was waiting patiently while the credit guy was pitching us an extended warranty.W e tried to be nice and courteous but really wanted to cut him off and say give us the keys and let us go home.We are happy with our purchase

maremuller

25 de mar. de 2014

This is the third car that I purchased from this dealership. The customer service is over the top. I appreciate my time is considered valuable. Byran went out of his way to make the deal. Emily made the paperwork seamless. I love my Volkswagen! Buying a car can be a trying experience but not at Larry Miller Volkswagen. The third time is a charm. I have sent potential Volkswagen buyers to your dealership. Please pass on this to the folks that I dealt with. It was a pleasure!

Eric

24 de mar. de 2014

Great service department

fradifan

23 de mar. de 2014

quality of work is ok but not happy with communications. frequently i had to call back instead of receiving a follow-up call. once i was put on hold for 7 minutes and nobody came back. also, original diagnosis is often wrong and price ends up being double or triple of original quote, along with time it takes to fix it. eric is always very helpful and polite but prices are obviously way too high because 10-15% discount should be offered upfront to returning long-term customers, rather than at the end as a consolation for all the inconvenience.

Rick10605

23 de mar. de 2014

Tom presented a very pleasurable car buying experience. We made contact by email and Tom was at the curb ready to assist us when we arrived with our trade in. He brought us several cars as he began to narrow down the exact vehicle he thought we would like. He even let us take it to lunch for a second test drive. After about 3 tries, he brought us the exact car. No pressure sales! I was given a very fair price for my trade-in and with in a short while, we had arrived at a price that fit our budget. Financing was easy with Emily and we drove home in our new car early that afternoon.I bought a lot of cars and I highly recommend Larry H. Miller. This is were I'll buy my next vehicle.

Anita Luna

23 de mar. de 2014

Brad was very helpful and accommodating.

shonn

21 de mar. de 2014

Mydonia was friendly and helpful and did an excellent job going over the features of the car after my purchase. I deliberatly waited to fill out this survey until after I had it serviced as I think its always a good indicator on how well you're treated after you've spent the money and I wasn't disappointed. Everyone was great. Thank you!

Scott

21 de mar. de 2014

After finding a listing on Cars.com and initiating the referral, I promptly received a call from Edgar at Larry Miller. He was probably the best sales person I have worked with at any dealership. I previously had problems with other dealerships saying they had the car I was looking for or that it was on it's way, only to find out that they did not have it or it was really not on it's. Without even telling Edgar this, he made a video of him with the exact car that I was looking for proving to me that they had the car on the lot. When we talked on the phone and eventually in person, Edgar was great to work with. I never felt pressured, and he was extremely organized and prepared for my visit. Every aspect of the transaction (preliminary phone conversations, visit, test drive, paperwork, inspection, trade-in) was excellent. Edgar orchestrated everything so that I did not have to wait around for anything or anyone. I've purchased many new cars in my lifetime, none of my other purchase experiences come close to this one! By the way, I did my homework before contacting the dealer and I am extremely satisfied with the entire transaction.

hoconnor1224

18 de mar. de 2014

Talked with Eileen about my concerns regarding service charges being too high. She encouraged me to work with service professionals on pricing that was more comfortable for me to be able to have my car serviced at VW dealership. Very nice and encouraging.

pohoughton

2 de mar. de 2014

I felt that Roland & Emily did their best to help us meet our goad while purchasing this car. I would recommend them to my friends. It was a good buying experience.

CLN

1 de mar. de 2014

As always, the service on my most recent visit to Larry Miller VW Avondale was exceptional. From the friendly, courteous personnel in the Service Department - Barbara, in particular - to the timely, outstanding service provided for my Jetta, the folks at Larry Miller have continued to reaffirm the wisdom of buying a car here. When the time comes for a new car, it will be a Volkswagen and I will get it from Larry Miller in Avondale. Thank you!

NeilRedmond

12 de feb. de 2014

Very pleased with the quick no hassle service and friendly staff members, I own 2 VW diesel vehicles and am very likely to purchase in the future

MCHoward590

2 de feb. de 2014

From the minute I made the call to the dealership, it was the beginning of a what would be the best day, good Friday. Once I got to the dealership everyone was so open and friendly the surroundings were positive and this was a plus because when buying a car its takes time and it became fun and exciting so time was not a factor. I just want to add in short I have recently filed for Bankruptcy so that in itself I was feeling insecure about the choice of having to file and possibly look at as someone who doesn't pay there bills on time, but that was not the case they helped me feel great and placed me into a vehicle that would best fit my new beginnings. Thanks to all the people who helped me at Larry Miller Volkswagen Avondale I give ya Two thumbs up and woot woot.

Poco Loco

26 de ene. de 2014

As always we were taken in immediately & got our maintenance order on the way. They immediately got the shuttle ordered for us along with 2 free movie passes to the Harkins across the street. They picked us up as soon as we called after the movie, my Eos was all done and all washed up. All the staff are friendly & helpful!

tghamilton

22 de ene. de 2014

Honest about the work. Dealt with Barbara before, so when she reccomended Bryan Ballard, I trusted him. We had good, but relevant conversation about everything I wanted as well as my credit background helped us both look for positive viable option s.

CEL

19 de ene. de 2014

My experience in leasing my new Tiguan from Larry Miller was a good one. My sales person, Judith, was both super friendly and very knowledgable about the vehicle.

treyway

18 de ene. de 2014

The service department did a great job, Toni is fantastic. She listened to my problem, made great recommendations and got me on my way, quickly. The parts team was great too. They helped me find the parts I needed to get some fast repairs done for an upcoming trip. The building was clean and neat. Thanks!

heycher49

18 de ene. de 2014

In 40 years of owning a car this is by far the BEST service I have ever received! Excellent service specialist. Sure wish we lived in Arizona so we could always use this service center. THank you

Tito Figueroa

16 de ene. de 2014

I have purchased two vehicles from Larry Miller VW and both occasions were great experiences. From the service tech Erik to the sales person Liz Rios the GM Scott to Emily in finance my second experience was even better! I highly recommend this dealer.

vvchope

9 de ene. de 2014

Volks advertised sign and drive. Often this is a gimmick to get you looking. We did look and were disappointed when we were told that we could take this car for 225.00 on a lease with nothing down, but that changed to 235.00. The salesman changed it on us without explaining the difference in available miles. Larry Reid called us and explained what we could do, and why the difference. We took the car and are driving happy. This is the way a car lease or purchase should be. No haggle, no hassle straight forward. The finance department offered an insurance for dings and wear and tear. We took it. Please convey our thanks to Mr. Reid for his personal touch.

dphelps0929

25 de dic. de 2013

Judith was an exceptional sales person, she handled herself with professionalism and personalized herself with me. I would recommend her to anyone of my friends or family that were interested in purchasing a car.

JoeM

3 de dic. de 2013

I can be a little difficult to work with sometimes. I worked as a mechanic for years and I always want to see the old parts and I always want to change scheduled items around and Justin never blinked an eye. I picked up my car 10 minutes before closing he was happy to show me my parts and answered all my questions.

Desert Guy

27 de nov. de 2013

After seeing a 2013 Tiguan online and requesting a possible test drive, I realized the vehicle was not the proper year. During some back and forth emails with the internet department, I figured to pay down my current vehicle before moving forward with my next vehicle.

lisann1965

22 de nov. de 2013

Everybody was wonderful at Larry H. Miller Volkswagen! Overall fantastic experience! Love my new 2013 Eos!!! Hoping for continued excellent service! Big thanks to all!

hollydolly088

18 de ago. de 2013

I had a good time there. They felt honest and real to me. I bought a 2010 used VW jetta back in November 2012. I thought id like to tell people that larry miller are good dealerships. This is a GOOD VW dealer. I knew exactly what car i wanted when i got there. they didn't mess around, they got the car and we went over the numbers after a long while i got a good deal. The staff was funny, nice and put up with our crazyness lol :) Id def recommend this place!

Kfinley

12 de ago. de 2013

I Purchased a 2011 VW Jetta in June 2013 now less than 2 months later my car wouldnt start and the service department said if it is the battery i will need to pay $269 for a new one because warranty is 24 months or 24k miles.. Right now i have 20k miles and the car was first Registered Jan 2011..He also stated that the new battery will come with 5year warranty my question is why wouldnt VW warranty the first battery up to 5 years...I was thinking about upgrading to a VW CC but that is NOT going to happen now due to the dealer not willing to work with me.

denver710

30 de jul. de 2013

I purchased A vehicle from Jeff Schwebke and overpaid by $1000.00+ and was promised a lot more than I received. He corresponded VIA email and said he would be sending a check to reimburse the $1000.00 I over paid I have yet to see the check. Now for some reason he quit communicating. If this is the type of person you want to do business with go for you will be lead down the sales path and taken advantage of thoroughly. This is why car dealers are grouped in with the ten sleaziest ways to make a living!!!!!!

joey2006

12 de jun. de 2013

The interaction with this dealership while trying to negotiate on a vehicle purchase left a bitter taste in my mouth. If you like slimy sales tactics, being verbally reduced to a four year old, and made to feel as though they're doing you a favor, then this is the dealership for you! I stated what I wanted and what I was willing to spend. Over and out. The fact that they could not reach those realistic terms because they thought they were dealing with someone unprepared and uneducated was their mistake. And when I stopped communicating, both the salesperson and general sales "manager" sent me text messages trying to berate and belittle me. Unbelievable! Those messages will be forwarded to VW corporate offices along with a complaint. On the other hand, I found the exact vehicle I wanted at another local dealership, was given exactly what I wanted for my trade in and a payment even lower than I had asked for. Did I mention I was treated with respect?! A lot of the VW dealerships in this area, especially Larry Miller VW, need a lesson in customer service.

Fitaliangrl

28 de mar. de 2013

I recently received a call from the VW dealership that I bought my current Jetta at. They wanted me to come in because they are running a loyalty program and wanted to see if they could get me into a new car with a lower payment. Remembering the horrible experience I had at that dealership with my first purchase, I decided to head to Larry H. Miller VW in Avondale. I had been bringing my Jetta there for service for over a year and have always had a pleasant experience. I had talked to a few sales people during service visits so I knew they were not pushy, which is a huge no no for me. I have had the pleasure of having Mydonia Threatt as my salesman. From the moment I walked in he made me feel welcome and most of all comfortable. I wasn't slammed with sales pitches or pressured into something I couldn't afford. He took his time to make sure I found the car I want. Unfortunately we couldn't get to a good number on the first visit. The following day I called my original dealer that I purchased my first Jetta from. They were able to get the numbers right but their service, AGAIN, was horrible. They made me feel as if I was bothering them when they were the ones that called me to go into their dealership. I didn't even want to deal with them in the first place thus the reason I went to Larry H. Miller FIRST!Frustrated, I called Mydonia at Larry H. Miller back. I just had a feeling he was going to be the one I was going to purchase from. We set an appointment for this morning even though he very generously offered to come in the day prior, his day off. I am very pleased to say within an hour of walking in this morning we had my car picked out, numbers worked out and paperwork ready to go. He was able to get me into the car I originally wanted and even came in lower than my original dealer that had contacted me about the loyalty program. And the car even has a couple extras that the one at the original dealer didn't have that they were going to charge me extra for. I couldn't be more happy with my purchase and most of all the excellent customer service Mydonia provided, as well as the rest of the staff. If I could give this dealer an EXCELLENT rating I would. I highly recommend anyone looking to buy a VW in or around Avondale head to Larry H. Miller. And make sure you get Mydonia!!

First VW in the family

20 de ago. de 2012

After shopping for a 2012 VW at three other dealerships and playing all their "games," I tried one more time at a new dealership, Larry Miller VW. I made an inquiry online and was contacted by email by one of the internet salesman. He was very respectful and answered all my questions by email before we set an appointment to meet at the lot. The salesman, Todd, was very knowledgeable about the product line, worked hard to make me the right deal, and did not once make me feel like I was in a "high pressure sales" environment. I even got a free VW logo gift with the purchase! Highly recommend this dealership. They are VERY fair.

shorten12

19 de may. de 2012

I received such great service from the moment I stepped on the showroom floor. I first recognized how friendly not only my salespeerson but also all other sales personnel. They made me feel part of the family before I even agreed to purchase the Passat. My finance person got me in and out in a very short and reasonable amount of time. I liked that they cared enough about how I liked the purchase by calling a few days later asking if there was anything else they could do for me. This is my first Volkswagen and after the customer care that I received, I will always come back to Larry Miller Volkswagen to buy a Volkswagen.

lustkitten

3 de may. de 2012

If you are looking for high pressure sales than this is the place for you, I was very honest with them, I told them I was not ready to purchase and would not be for a couple of months or so, they continued to try and sell me the car. After I left they called my house 3-4 times every day and my cell phone. I requested them not to call me several times to no avail. These people have no interest in what you have to say, they only see you as $$$$$$$$$$$$$$$$$$$$. They also lie, lie, lie..I was told by the manager that they were the only ones to have a Jetta TDI manual in the state. I found 9 others at other dealerships in town. Wretched!!!!

hdbgolf

19 de abr. de 2012

you have a great dealership with helpful anf honest staff. always enjoy our services we get performed there. keep up the great work thank you, david p and heidi l barrett

Xxlisalisa

18 de abr. de 2012

Bert was very knowledgeable and was extremely helpful. He was not pushy like a lot of others I spoke to, great experience - would recommend to others.

RShawntae

16 de abr. de 2012

Adam was very informative about the car and was able to answer all of my questions. He was able to make the car buying experience great after I had not received good service at a different dealership. Adam did everything he could for me and even came in on his day off which shows he is very dedicated to his job and providing the best customer service.

rvlopez98

16 de abr. de 2012

The staff at Larry Miller VW is always very friendly and helpful. I have bought a few cars from LJ in particular and as long as he is there I will always ask for him. When I had a tough situation in the past where my car was totalled and I needed to get into another vehicle quickly, LJ and Victor Tanori kept in touch with VW Credit and also did what they could to get me the exact car I wanted that was on the lot. They go above and beyond at this dealership, both in sales and the service department, and I really appreciate that. I am confident that anyone I refer will also have a great experience.

Michael Ferman

12 de abr. de 2012

We felt this was the best car buying experience we have ever had. Everyone involved was very fiendly and they even saved us money by offering VW financing.

HANDLING FANATIC

12 de abr. de 2012

THIS IS AN OUSTANDING CAR,I ONLY WISH IT WOULD COST LESS

Don Greenwalt

6 de abr. de 2012

Ms. Halsey was very cordial and business oriented. She identified and listed an item to be addressed that had been bothersome for me. The item was addressed and fixed without cost. The work was completed by the time that I was told it would be. Coffee was good too.

Taylor.SP

4 de abr. de 2012

We had wonderful experience. Everyone was more than helpful and very accommodating. We never felt pressured and left feeling comfortable with our decision to lease our VW Passat.

Chargers

3 de abr. de 2012

It was made easy and affordable, and Bert was helpful above and beyond. My husband and I would recomend your dealership to our friends and family.

Andersons623

3 de abr. de 2012

The reason why i rated everything at a 5 meaning great is because Justin made the car buying experience fun and with little stress.. He was able to answer all our questions and more. He had knowledge about the cars we were looking at and he was able to tell us the differences between the different models. He was able to get us a great deal! We will be back! Great job Justin!

tjaltima

3 de abr. de 2012

The only thing we were not completely satisfied was the detail work on the car. There were several areas that had wax that had not been buffed off. Nothing major, but will require some attention on our part. Also, the sides of the seats were spotted. Just little details that we will need to take care of now.There was an issue with a maintenance light that came on the day after we purchased the car. Since it was Sunday, there was no one available at your dealership to help us. Since we live so far away, this was quite a concern for us. We took it to the Nissan dealership next door though, and they were very pleasant. Helped us immediately. It would have been nice if there had been somwone with a little service knowledge on site at Larry Miller Volkswagon. It turned out to be a sensor that had not been reset when the inspection was completed.Judith was excellent to work with. We were very pleased with her.

jillcruz52

1 de abr. de 2012

I have never experienced such a professional salesperson as Pedro Tanori.I would recommend Pedro design a customer service course to teachothers so they can be as successful and Pedro. I was there to buya car and not to joke around, I like straight talk and a square deal andthat's what I got.My experience was truly wonderful. Thank you Pedro and other kind staff.G.Cruz

llgagnon

1 de abr. de 2012

Helpful and excellent service. Timely respectful. Car wash clean and tires cleaned which was a surprise. Will return again. Great follow through and comfortable waiting area

gmsacco

28 de mar. de 2012

I wanted the color white gold and there was only one in arizona and Todd went and picked it up for me from another delership. I thought that was above and beyond his duty. Todd had everything ready for me when I came in and made it so easy to buy. I came from Lake Havasu city and thought it would take along time to check out. I was out in less then an hour. Todd was wonderful. Thank you Gayle M. Sacco

tredd

28 de mar. de 2012

Truley proffesional in ever aspect. not only was adam and steve the best every employee we encountered was without doubt the most curtious we've ever experianced.

mbritvich7

27 de mar. de 2012

Awesome car buying experience. I completed a request for more info form on the Dealerships home page and with 5 minutes my awesome experience began. Justin listened to my wish list for a 2012 EOS Executive and I immediately realized he new product and brand charactersistics. We quickly scheduled a 35 mile trip to the dealership. When my wife, daughter, and I arrived Justin had several EOS's lined upin the front row all with features I deemed manditory. He made us feel comfortable and even gave my daughter some crayons & coloring book to keep her occupied as we talked. Within ten minutes we picked out our 2012 EOS and very quickly and professionally moved through the finacing process. Great buying experience.Respectfully,Michael, Kelli, & Kaylee Britvich

unimpressed

26 de mar. de 2012

Finance department is terrible. I specifically asked for a certain credit union. They freaked out when I didn't buy their extended warranty and then sent my loan to a different and more expensive bank. F-

lawtonar

25 de mar. de 2012

The sales staff were very easy to work with and so was the credit person. It was an overall pleasant experience. This was probably the best car buying experience I have had no pressure and the sales person was working to make the deal work.

LittleDemon

23 de mar. de 2012

Justin made the experience fabulous, he was responsive to my questions and made it one of the best car purchasing experiences I have ever had.He was pleasant and brought an air of calm and stillness to be buying experience.The best thing I can say about Justin and the dealership was that it was more like speaking with a friend in a casual conversation and buying a car. You will have a repeat buyer.

taz6885

20 de mar. de 2012

I went to the dealership to have service to my bug.. I loved my bug but it was giving me alot of trouble lately and costing a lot of money.. Judith came up to me asking if i had seen the new bug.. I love the new bug.... so i went in to fix my bug that was overheating and I walked away with a 2012 Jetta that has great warranty and great price.. Judith and her boss worked out a great plan for me. Now I feel totally safe and sound knowing that if something happens to my new car VW will fix it with no problems.. Even after I got the car Judith called me days later to see how it was going with my car... She was great and had me laughing and feeling good about my purchase...

dontbuylmvw

20 de mar. de 2012

After the salesman worked out our deal, we went back to the finance person (which is really just another salesperson btw). I told him which credit union I wanted to finance the car unless he could find a better rate. He couldn't, so he agreed to that credit union. He then completely and unprofessionally FREAKED OUT when I said that I didn't want to buy an extra warranty. We signed anyways after threatening to leave if he didn't stop pestering me. A week later we received a letter in the mail from a different bank explaining that they had our loan. I was LIVID! We called the finance person back and when he finally connected he said that his supervisor did it and it was because they get incentives for going to that bank. We then talked to that supervisor and he said that the contract says they can assign the loan to whomever they want. After failing to show us where in the contract it says that he said that all he can do is apologize and that they didn't do it intentionally. This is UNACCEPTABLE. We are now trying to get ahold of the General Manager but he has refused to talk to us. If you do decide to go to this dealership for some absurd reason, make sure you already have the loan completely taken care of with your chosen institution before going in. Do NOT take their word for anything they say.

karlgranroth

20 de mar. de 2012

From my experience, I think this dealership is on the right track as to how the "future" of car buying might be or should be. I used VW's build page to figure out what I wanted. I then used my consumer reports membership to get more info and used their price reports and build and buy option. Less than an hour after submitting it, I was contacted by Justin Mauer at Larry Miller VW, one of the three dealers listed on the report. He quoted me a good price then went further down from there. All of our negotiating was either via e-mail or text after the initial phone call. Only once did he write "I need to check with my manager", and as it was over e-mail, it didn't waste my time, and regardless of who was 'really' doing the deal, it felt like Justin was. Not feeling like you're being 'worked' by a team makes them much less irritating. I pushed very hard and just disregarded the occasional attempt at making the process emotional. I used to net to keep my 'advantage' in the process. A phone call to put a deposit on my card, and a couple days for my bank to get me a certified check as I was paying "cash" and the car was waiting for me detailed when I arrived. Justin was very good, helped me pair my i-phone to the bluetooth in the car, and even offered me some left over pizza. Highly recommend him.However, the finance department is mostly 'old school'. Some slick ex-salesman riding a desk who didn't do math very well (I had to point out he was undercharging me about $200)and did the usual last minute sell of an extended warranty. I should have expected it, but it would have been nice to know exactly what it entailed and how much it would cost BEFORE I got there. Justin was very clear with his side of the costs, but it would have been helpful to get the rest. I was a bit miffed as I then needed to make some phone calls, as I'm not about to make a decision like this without some knowledge of it or doing some research.All in all, a good experience. Could have been a little quicker at the dealership. As paperwork is going the way of the dinosaur, it's always interesting to have fill out all this paper, especially when you're paying 'cash'.

tramirez

16 de mar. de 2012

All of your employee's were very friendly and fun. I felt relaxed the dealership is just a nice environment. My daughter got to spin the wheel and win a cup. Just a nice place.

hazelesquivel7

12 de mar. de 2012

Every single time that we go to VW, Barb in service is simply a joy to work with. She is very courteous and professional. She even drove around with us so she can better understand what issues we're having. She really is my favorite person at VW and I have recommended her to my family members.

envisionnow

11 de mar. de 2012

The day I scheduled my Jetta for it's 10,000 mile service, I got a flat tire. I called Justin, and he gave me the number for VW Roadside Service. The guy came out within an hour, and fixed the flat. I called Justin to ask if I could still bring the car in for service, he said yes, no problem. Erik was the one to check my car in, and he took a look at the tire, and said no problem, we will get that fixed for you. I used the VW shuttle for a ride home, the driver was personalble & professional. My car was ready well before I thought it would be, and Justin sent the shuttle to pick me up. I just thought this was an excellent service experience. Kudos to all!

moonga

10 de mar. de 2012

From the time we pulled up to the front doors and met Todd,our experience was wonderful.We explained to Todd what i was looking for and the price i needed to be at. Since i never leased a car before, Todd took the time and explained every aspect of a lease.My wife and i were so impressed by everyone at your dealership that we referred our friends who also just leased a Jetta s from Todd. Thanks again for a most enjoyable experience.

dlope1993

7 de mar. de 2012

I am very pleased with the way I was treated while purchasing my New 2012 Tiguan. I have purchased many cars before from a verity of dealerships, but the experience I had at Larry Miller Volkswagen was simply outstanding. I would gladly refer my family and friends to Pedro Tanori, an internet salesman, who helped me out while purchasing my new car. The process was easy and not stressful at all.

leahprado

7 de mar. de 2012

I had a wonderful experience at Larry Miller Volkswagen Avondale, Adam was very helpful and made myself and my husband feel very comfortable. I did not at all feel pressured or stressed in any way as he was very knowledgeable and honest, this was one of the best car buying experiences I have ever had. Steve Turai in financing also made myself and my husband feel very comfortable, I have never been more relaxed at any other dealership when purchasing a vehicle, I felt I was actually given facts and not a sales pitch when questions were asked and from a consumers prospective that is a very important aspect. I want to thank Adam and Steve for making this a great experience as it should be.

plysikow

5 de mar. de 2012

Every time I come into the service center, the staff is always friendly and explains all the necessary procedures to me. I have always worked with Eric and he is absolutely wonderful. The whole process is explained to me in a way I understand, I am always given updates on the length of my service and he is very friendly. I have yet to have a bad experience! He is a great asset to your team!

Gregguidera

3 de mar. de 2012

I had certain criteria for a vehicle, but was undecided as to what was available. The knowledgeable team was able to take my requests and fine tune it down to the vehicle that fit all aspects of my needs. I was actually very pleased that I could get into a new vehicle that offered less depreciation than most, yet was fun to drive, and offered Exceptional gas mileage. They worked on my trade and met my final need of reducing monthly payment dramatically.

jwilson80

2 de mar. de 2012

My check engine light came on, so I went straight to Larry Miller VW to get it checked. Eric got me in right away. Turns out, there was a part that needed to be replaced, so they replaced it on the spot. I was in & out in about an hour and a half. Great customer service!

Hill2012

27 de feb. de 2012

I really do like the services I receive from the LHM Avondale dept., the staff really make you feel like apart of the family!! and I love my 2012 JETTA ;o) can't wait till I purchase the CC VW?

skstcs79

23 de feb. de 2012

This was the most pleasant experience buying a car. We were qualified first and then we went and looked at the vehicle that fit our budget. We had a really good selection. We were not pressured to pick out a particular car. The first one that we were shown was the one, it had a moon roof. We were treated as people and not just a sale. We were able to work the everyone with respect.

rradman53

23 de feb. de 2012

Great experience and would buy from Larry Miller VW again. Both Justin Mauer and Steve Turai were very professional and made the car buying process painless.

scottkelso

21 de feb. de 2012

it was just a 6000 mile check up the visit was very bland but i didnt expect any more than that the shuttle was very nice and coutrious

danave

18 de feb. de 2012

Great Experience, overall. Justin contacted me quickly and made the process a pleasure. He expedited paperwork, and when the trucking company was backed up, he found another.

lonnierobinson

15 de feb. de 2012

It was a all around good visit,everyone there was great!!I wasnt there to buy a car,just to kick the tires. But after lj worked on a deal i had to pull the trigger.

azafgirl

15 de feb. de 2012

Process was pretty much painless. Great deal with out going back and forth for hours on end. Judith was very helpful and knew a lot about the vehicles we were looking at.

Mike Weber

10 de feb. de 2012

Liz was great to work with.....She treated us with respect in regards to our timing of purchase. She was persistant but not "Pushy". Love the Car!

V002461343

4 de feb. de 2012

Everyone was so friendly. One man in service that I didn't get his name answered a question for me about something that solved a problem I had with the car. They had rolls to eat while waiting for the service to be done. Don, the shuttle driver took me to a close by retail store to shop while waiting and pointed out where a close by coffee shop was in case I got tired of shopping. He then picked me up in a very timely fashion when my car was done having its' 30,000 mile service. They had also washed my car when I picked it up. All in all, a very satisfying experience. Thank you to all at Larry Miller VW. Pam Schwenck

kevinsep12

3 de feb. de 2012

everyone was nice and professional. I will recommend this dealership to others! I didnt feel like I was pressured into anything at all or getting cheated

pete99

31 de ene. de 2012

My experience at Larry Miller Volkswagon was great. I did not feel pressured or harassed by the sales staff. The dealership was very clean and orderly and the staff very friendly. I would highly and have recommended this dealership. Thanks again for the great experience.

jandldavis

25 de ene. de 2012

We found the exact new car that we were looking for and got a good price at the monthly payment that we wanted. Everybody that we dealt with was very friendly.

shoppr

22 de ene. de 2012

My overall experience was fantastic. I would highly recommend Lane to any and all of my friends! The entire dealership was a class act. Very impressive.

pistolmaravich

19 de ene. de 2012

Went in to take a look at my options since I recently filed for Chapter 7 bankruptcy from a mailer I received from LoanZone. The finance manager Lane was very nice and understanding in the initial phone call that I had with him explaining my financial situation, and offered me to come over for a consultation.I got there, and worked with Nancy, who listened to my situation, and gave me all my options considering my situation with no nonsense. She was very nice, very straightforward; again, no nonsense, no tricky sales tactics. After hearing my options and seeing what was available to me, I consulted with Tony (if I remember his name), who further assisted Nancy in helping me to see the big picture in trying to re-establish my credit. After some time and consideration, I ended up leaving with a newer and better vehicle with the same payment that I was paying on the previous vehicle I drove over there with (and they gave me a free cup)! Good, honest people; great customer service; they treat you like you are a VIP customer! I highly recommend them, if you're looking for a VW or if you're going through LoanZone.

botbyl

18 de ene. de 2012

Everything was great! I love this dealership! Everyone was very helpful and very nice. I have brought my car into this dealership before and everyone was so nice and friendly.

rmedic1

17 de ene. de 2012

Very professional & friendly people. Would recomend always and come back again. Loved how we were treated the whole time while we were there. Our sales guy was very polite and helpfull with everything.

mls80201

16 de ene. de 2012

I bought my car there, I have always taken my car there for all service. The service Dept is just stellar, they always and I mean always make sure they are taking care of your needs and doing what ever they can to accommodate. They remember you, know how to handle upset and or frustrated customers (me). Which had nothing to ever do with the service dept. All of them down to both of he gentlemen who drive the shuttle are world class customer service. They just know how to keep it business with a personal touch. Awesome. The service dept is why I keep coming back and honestly I was so turned to ever buy another VW (my Passat). The Service Dept and because of them and only them might be the reason I would ever reconsider.

Kathy Winter

16 de ene. de 2012

We are always treated with respect. Everyone we work with is very friendly and very professional. Barbara treats us like we are best friends. Steve always stops to say "hi" if we are there to just get an oil change. Just wish they were all in Yuma....

anadominguez

11 de ene. de 2012

Justin took the time to research the vehicle that I was interested in purchasing and how it compared to the vehicle i previously owned (which I loved). He took the time to keep me informed regarding different cars and pricing options. Justin was very friendly, he made this experience pleasant, easy & comfortable. For the above reasons, I would recommend him and this dealership to others.

sarahjavier

8 de ene. de 2012

Neile was awesome. I've purchased 4 new vehicles in my lifetime this was the best experience so far. Neile made this opportunity happen. We have been looking for a economical family car for the past 3 months. We got the 2012 motor trend car of the year. We are very happy. Thank you so much Larry Miller VW.

banzai480

8 de ene. de 2012

Made a deal with the internet department, it took two days. When I showed up to dealership and met up with Todd Stamps, he did not offer a test drive of their car.I felt that was unusual. There car also had steel wheels instead of the alloys pictured on there website and autotrader. When I asked the manager if they could lower there price or put some alloys on the car. He said no way thats going to happen, and you can pay for the car as is. I would never do business with this Stealership again, even if they were the last here in this state. They did call me back after a day and wanted to put some other wheels on, but I already left and did not know the type of wheel they would put on the car. Buyer Beware!

zyndurai

7 de ene. de 2012

It was dark when we received the car. The next morning we found dent and scratches on the rear bumper. After contacting Mydonia, he went out of his way to make everything right. That is true customer service. Also, during the sale transaction and dealing, Mydonia was very professional and friendly. He is not like the others car salesmen we have encounter, whom were pushy and rude. We like dealing with Mydonia and will recommend friends and family to him in the future.

slcornet

4 de ene. de 2012

This is the second car I have leased from Larry Miller Volkswagen and both times have been exceptional experiences. I felt respected through the entire process, all my questions were answered, and I was never pressured into doing something that I didn't want to do or was uncertain about. Everyone I have come into contact with at the dealership has been professional and friendly, making me feel like a valued customer. Even though there is now a VW dealership much closer to my home I chose to return to Larry Miller Volkswagen because of how I've been treated in the past, both in the sales and service departments.

rotorrocket

2 de ene. de 2012

LMVW was the only dealer in the Valley who was able to get the car I wanted, in the color I wanted. Thank you for all your extra efforts to make it happen!

VW VW VW

2 de ene. de 2012

Justin rocks. He is the best. Always makes me feel welcome and takes good care of me. I followed him from another store.

Dflydude

1 de ene. de 2012

The service was great. Adam did exactly what he said he would. I laid out what I needed and he did everything possible to make it happen. The whole buying experience was good; no high pressure and no messing around. They just got it done. This is the second car I have purchased as this dealer and my third VW. Very happy. Exceeds expectations.

shirin1

31 de dic. de 2011

we had a great experience at the dealership. we were recommended by our son. The vw passat is a great car love driving it . thank you

melissanace

30 de dic. de 2011

I started the process online and received serval calls emails back from different associates. I like, as I'm sure several others like, to work with one person. Would be nice if you guys can develop a method to have only one person communicating with the buyer.

CC Driver

28 de dic. de 2011

I bought a new CC here. They kept their promise and got me in and out as quick as possible. Their finance person did not put pressure on me, which typically happens.

Comeback Kid

28 de dic. de 2011

I bring my VW here for an oil change every 5K miles. I like it that they remember me and give me coupons with discounts. That's why I keep coming back.

VW lover

27 de dic. de 2011

Shopped around for 5 months before we decided to purchase a Tiguan , bought here because pressure free, knowledgeable and friendly. Will be looking to buy / lease a Passat in 2012.

llinal

26 de dic. de 2011

Great Professional Service, knowledge of product and no stressful looking.

Slug Bug

24 de dic. de 2011

I love my New Beetle and trust the service department because they are honest and reliable. I never feel pressured to do things I don't need done. Thanks for the peace of mind.

jimrocks

23 de dic. de 2011

Too bad I did not purchase my vehicle at Larry Miller. The employees at the service department really do take care of their customer by doing what is necessary to get the job well done. I have never had an issue when I take my vehicle there. My wife and I specially enjoy being taken care of by service advisor, Barbara Halsey. It is because of individuals like here and the service techs that I keep taking my vehicle there. I currently have a service contract (zaktek service) at Camelback VW, which I will cancel ASAP so that I wont have go there ever again. The folks at Camelback really need some training from the people at Larry Miller to show them how the job is really done!! Keep it up!

Mike L.

23 de dic. de 2011

I like that they have rental cars available and movie passes if you have to wait. The service personnel have been extra helpful. More than they have to be. They really go the distance and remember me when I come back. Dwayne has very good personal service.

vwGTIguy

23 de dic. de 2011

The representative at the counter was very helpful and resourceful. The facilities are very clean and adequate. Service work took a lot longer than expected (10k service, couple minor car issues) but there's a shuttle service and enough to do around the area to distract.

lynbailey

6 de dic. de 2011

THIS WAS MY FIRST TIME AT LARRY MILLER. I TOOK MY DAUGHTER'S BUG IN FOR AN OIL CHANGE. I WAS SO IMPRESSED WITH THE QUALITY OF CUSTOMER SERVICE, CLEANLINESS OF THE FACILITY, EFFICIENCY AND TREATMENT OF ME AS THE CLIENT. I EVEN BOUGHT SOME ITEMS FOR MY DAUGHTER (tee shirt, water bottle) in your "boutique."THANKS FOR YOUR WILLINGNESS TO ASK MY OPINION. I USUALLY GO TO THAT "OTHER" DEALERSHIP ON CAMELBACK. BUT I WILL DEFINITELY TRAVEL A FEW EXTRA MILES TO YOUR DEALERSHIP.

steveehren

5 de dic. de 2011

I visited your dealership because I needed a repair on my car in order to return home to San Diego. My parents live close to your location and I thought you may be able to service my Audi. I was very impressed with the service I received. I will definitely consider you for future service when in the area. Barbara was very helpful and kept me informed throughout my visit. She was very pleasant to deal with and knowledgeable about the similarities between VW's and Audi's. On another note, my parents purchased a new Hyundai from Larry Miller last year and have been very happy with the sale and service of their vehicle so far. This was a HUGH step for them as they have never owned a foreign car.Thank you for taking care of us. :-)

egreen0923

4 de dic. de 2011

I was in the dealership to purchase 4 new tires for my Passat. I was greated with a friendly and respectful hello from Justin. I explained why I was coming into the service department and he immediately went over tore options with me. I feel I was well taken care of and very satisfied when I left the service department.

nathan123086

3 de dic. de 2011

I will never buy a car or recommend that anyone buy a car there again. I purchased a TDI Jetta from them in September. It was my first time buying a new car and second time buying a car from a dealer. I called them on the phone and they quoted me the same price another local dealer quoted out the door. They were closer, So I decided I would go there. When I got there I drove the car. Car was what I expected. Next thing was to talk about price. He said he could not give me the same price he quoted me on the phone, but about $200 more and this car had tint so the $200 wasn't a big deal. So, I go to another guy to sign paperwork and finish the deal. It's my fault I didn't read the fine print. I trusted them too much. It was supposed to be $26,000 out the door tax, title, and plates. Shook the salesman's hand and looked me in the eye. They ended up adding another $400 documentation fee and and addition $400 for plates that was supposed to be included. Plus, after arguing with the second salesman for over 10 minutes about not wanting the extra warranty and service contract I gave in because he said it was a really good deal. He said the service contract covers all maintenance up to 100,000 miles. He straight out lied. After getting home and actually reading the paper work it only covers maintenance up to 45,000 miles. The VW service plan covers the first 30,000. Also, I have to pay extra for synthetic oil... All in all I am going to end up paying about 4000 than the quoted price. I do have a sweet maintenance plan that covers that costs $405 that will cover 15,000 miles of maintenance except for the oil, a $1200 warranty that covers 40,000 miles after the vw warranty runs out, and $825 gap coverage that is useless because I put $5000 down. Plus, $400 documentation fee and $400 license plate fees that were supposed to be covered in the out the door price. It's my fault. I should have read all the paperwork and not trusted what either of the salesmen said about the price. I would not recommend them to anyone.

carolehyslop

2 de dic. de 2011

This is the 3rd car we've purchased from you and each experience has been great. Your sales force, Mike especially, went far beyond the call of duty in order to make the deal we wanted. I'm a hard customer and usually won't budge when I make my mind up, but Mike, with all his professionalism and character, never gave up. He finally convinced management to do the deal I wanted. Will I be back - you bet! Jeff, in finance, was also fast and professional. Also Bert Pitts, who was working with Mike. was very helpful too. As a side note, I wanted to commend your service department. Each time we've had to bring our cars in, we've received great service (we never have to return a second time for the same problem!)

retiretogolf

30 de nov. de 2011

When I told Steve that a concern was the car fitting in our garage due to having a golf cart behind in he said lets take it to our house and see how it fits. Jeff had the financing done in less than 10 minutes and never did a hard sell on products I wasn't interested in.......

cardonae6

22 de nov. de 2011

Another great experience..2nd car we have leased here..Pedro came in on his off day to accomadate us and provided quality service from the first day we starting tallking over the phone prior to visiting the store. He was very friendly and really put in the effort to find us the car we were looking for at the price we were comfortable with. The whole experience was again (as it was with our first car) painless. Although there are several dealerships much closer to our home (scottsdale) I have enjoyed our time dealing with everyone at Larry Miller and do not see ourselves dealing with any other VW dealer in the future.

vwgtiowner

20 de nov. de 2011

I will only recommend the auto service department as they have always gone above and beyond when it comes to servicing your VW auto. However, I would not recommend buying from this dealership as my last purchase went from bad service to not what as was promise. I had purchased 3 of my previous vehicles from this same dealership when they had outstading service and willing to do an honest deal. In fact, I was so frustrated that I traded that vehicle at a Scottsdale VW dealership within a month. Which by the way provided great customer service and all about wanting your business.

hoconnor1224

16 de nov. de 2011

I have purchased quite a few cars and I have to say that this was the best purchase ever. The sales team worked really hard to get my monthly payments where I needed them to be and were able to get me in a great car as well. They were friendly and understanding of my situation. Just a great experience.

Tom Varallo

12 de nov. de 2011

On my visit for service for my vehicle, I was greeted promptly, made to feel at ease. The Service Advisor confirmed the reason for my visit, then proceeded to explain in detail the work that would be performed and the length of time for the entire job. The time estimate was accurate and the work performed very well.

kelly_beyries

28 de oct. de 2011

The process of buying our vehicle was smooth and easy from beginning to end. Pedro was attentive to our wants and needs. Jeff in Finance did everything he could to get us the financing we needed.

coskag

25 de oct. de 2011

I came to this dealership after a very bad experience with the VW dealership in Scottsdale. I wanted to turn in my leased 2008 Jetta for a new lease. We had a very tight budget and very limited funds to put down but Pedro and Victor were extremely helpful in helping us lease a new VW while maintaining our current budgeted payment. The whole process took a little more than two hours, which we were happy about because car dealerships are an all day adventure. All in all it was a fantastic experience and in my opinion the Scottsdale location could use some training in customer service from Larry H Miller.

sonyd123

21 de oct. de 2011

I live in Fresno, CA. I visited a couple dealerships in my city while I was talking to Larry Miller. I have to say, the customer service is what won me over. I drove 11 hours to pick up my 2012 CC Lux from Larry Miller rather then buy from my local VW dealer. I really don't have anything bad to say about the local dealers here, but Larry Miller went above and beyond in providing me a great car buying experience. Victor was very pleasant when it came to negotiations, Todd was informative in providing me with updates in where my car was on route from Germany, even sending me a video of the car once it arrived on the lot. Once we got to the dealership, we met Pedro who went in great detail in explaining features of the car. He was very patient with my dad who is recovering from an injury. I had everyones mobile number so communication from a long distance was no problem. I was always able to get a hold of someone and have my many questions answered. Everyone followed thru with what was promised, which is rare to find. This was the most pleasant buying experience I have ever had, and I will be a return customer.

susansanders

21 de oct. de 2011

We were treated with courtesy and respect by everyone we worked with from the moment we walked in the door of the dealership. Although the car we wanted was not in stock, Carlos and his managers worked out a plan that was acceptable to everyone to put us into a car immediately. We are looking forward to doing business with Larry Miller Volkswagen again in the near future.

Bampot3000

16 de oct. de 2011

At this I. Wouldn t because of how I was treated 3 weeks ago at that time salemgr made a mistake and figured wrong person payoff figures as mine I was told not by one but by 2 mgr they would redivide and get back to me one was John and he was very nasty to me I told him and youncan check I brougt 3 cars from your dealership and when I lived in new York. brought from Middletown VW brought 2 jetted 1 gti 1 caberla & brother got passat so loyaty gets you know neither does me giving word of mouth about coming into your dealershipYour service people were great to answer your question and did take care of what needed to be doneBut when johnwilliamson calls back and leaves a message that he has thousand customer gloves are off with me being a goog customer and if he has that many why did they call me 6 times to come in to change my jet from 2010 to 2011. Even after HIS mistake he never called back to tell me that the figure would or wouldn t work specially being the figures he was using was my caught who brought 2011 jet about 8 months ago of course figure wouldn t work you were use a 6 month deal instead off my car that I had for 18 monthSo I hope I answer your question and wouldn t mine you passing this on to main office as in house did nothing and with me purchasing 8 VW in last ten years tell me how many of the thousand other customers that John is dealing with did any off them have a purchase record of 8 VW or just a piece of s--- Thanks sorry for negative comments but I'm kind of piss with you dealers manage

y4me

15 de oct. de 2011

I stopped just to see what they had to offer vs another dealership and they were very helpful and took me around to see if I would like the colors they had. I found one but wasnt sure if I should go back to the other dealership. Bert was convincing that I should buy now and make a deal with my old car. My mom was there and decided to buy my old car too. So it was great to have one person service the needs of two and make it happen.

doug7515

5 de oct. de 2011

The sales person Adriana Noriega was very knowledgeable of the sale process and was able to comfortable walk me through it. The entire experience was great from helping find the right vehicle that met my needs. She was able to answer any and all question that I had before and after the sale. I am looking forward to returning in the near future to make another purchase with same dealer and sales person Adriana Noriega.

col2006

4 de oct. de 2011

My experience at Larry Miller Volkswagen was much different than previous experiences purchasing a vehicle. The sales team was friendly and helpful, offering answers to all my questions. I felt taken care of. A friend recommended them, and I am glad she did. Thank you!

Jenks463

30 de sep. de 2011

The dealership was very nice and was able to anser any of our questions. I want to say that our salesman Justin Mauer was very nice and knew what he was talking about. I really don't think we would have bought the new Jetta if it wasn't for Justin. He went out of his way to make sure we were comfortable and happy. Justin went the extra mile for us and I hope the dealership management knows that.Thank you Justin for all you did.Matt and Heather Jenkins

teresaclum

29 de sep. de 2011

Sherrie was great and kept me up to date. She handled my intial call with patience, offered me appt's that were sooner then I expected, then called me to let me know how things were going with my car. Thanks!

bbonnie22

26 de sep. de 2011

We received the most friendly customer service we've ever experienced at a dealership. Our Sales Persons, Neili & Johnny, did all they could to get us the deal we wanted. We are definitely referring people to Larry Miller Volkswagen. In fact we have given 2 already.We love our new Passat and have had many compliments on it. We look forward to many years of doing business with VW.

elsaucedo0812

22 de sep. de 2011

The service advisor she was great, the only thing I want to comment is that it was going to be about 2 hrs or so and the shuttle only goes 20 mins and I honestly drive from 35th Avenue to you guys because we love your Customer Services and everything about you guys, what is closer to us is Camelback but very unhappy with their services so maybe extending your shuttle services in Mile wise.

jennya

20 de sep. de 2011

Friendly professional service, our salesperson and the closer ultimately met and agreed to the price and terms we needed, financing department and paperwork went quickly and we drove off with our new car.

PaulHale

16 de sep. de 2011

Any time i have service performed at Larry Miller, I am greeted in a friendly manner and treated very respectfully. They take me anywhere I want to go in the shuttle and even give me movie tickets to entertain me while I wait for my service to be done. All service has been performed to satisfaction!

jeking

16 de sep. de 2011

Adam got me in/out in a couple of hours, had the new car detailed to perfection, took in my trade and gave me a fair trade-in value and was enthusiastic in all areas.

gam940

15 de sep. de 2011

Our experience with VW was the best. We came in to service our 2010 and left with a 2011 of the show room floor just in time for my 38th birthday. How awesome is that?Super Awesome. Thank you VW we are very happy.

danielsc

15 de sep. de 2011

This is our first time being in the Volkswagen family. Before our visit with LJ and the crew at Larry Miller VW we had know previous knowledge of what type of cars they made. We just knew we wanted to get rid of our Nissan and something with a little class..LJ showed us a hand full a models and really like the Jetta. Of course the SEL Jetta with the "Fender" speaker system is incredible. Anyways long story short the wife and I had recently short saled our house, which has not even been a year yet. We didn't have top tier crdit but some how LJ and the team went to bat for us. VW credit allowed my wife and I to walk away with two brand new vehicles..With so many banks worried about lending VW credit and the Larry Miller team made us feel like we were A++ credit again...The experience was very refreshing. My two year old daughter was very content playing in their kids lounge...All and all we can not wait to come back and get new VW's when the future allows us too.Great experience overrall. I know that if I send them a friend or family member they will give them the same great service. We look forward to having a continuing relationship with these guys and can not wait to come back again.Chuck D

C9thomas

9 de sep. de 2011

The service department is always very kind and courteous. I had to bring my vehicle in for a repeat occurence of my check engine light. Justin was patient and helpful during the scheduling. Glen was thorough during my drop of. Barb was very clear in explaining what was done to my vehicle when I picked it up. The process was seamless. I love that I was given a comparable loaner car when my vehicle was being serviced.... I hardly missed my own car!

nesneros

7 de sep. de 2011

My time at Larry H. Miller Volkswagen in Avondale was most pleasant. From the time I arrived with my girlfriend and family there was no super pushy sales agents breathing down my back while looking at cars. LJ was very nice and helped my family and myself as much as possible.

bobgal

3 de sep. de 2011

My experience with Barbara was, as always, wonderful! She is so friendly to my wife and me. She took care of everything that morning in a most timely manner, saw to it that I was comfortable, explained the detail of the work to be done, shared her experience from the previous week at class ( and because of that, my wife and I will check out the new 2012 VW Beetle ), and saw to it that I was completely satisfied with the work that had been done. She's terrific! Of course the price was 'right' because I'm under warranty.I often fill out these responses and have the same thing to say ... I am completely HAPPY with my experience at Larry Miller VW so far, and Barbara plays a huge part of creating that happiness.Sincerely,James ( Bob ) Gallagher

marjoriemarks

27 de ago. de 2011

Bert was very kind and patient in helping us find the right car to lease.He was not pushy like some people are when you go to look at cars.He listened to what we needed.Jeremy was also patient and knowledgeable.Thank You.

Rikki616

22 de ago. de 2011

Barbara Halsey is one of the GREATEST people I have ever met and had the pleasure to work with at a dealership car service area. She is always so nice and helpful in whatever I need done to my car. She always updates me in what was going on with my car and lets gives me a timeline. I always request Al Bino to work on my car because I know what I need done to my car will be done correct and fast. These two are awesome and I will request their services every time I come in.

rvandling

22 de ago. de 2011

Not only is the quality of work great, but so is the friendliness of the staff. Every time I call in for an appointment, Barbara already knows she need to order the unique filter for my Honda and makes sure everything is taken care of. She is a great asset.

bettyjf1

18 de ago. de 2011

We've purchased vehicles for over 30 years in our marriage and several years separately before that. From your Sales Manager Victor, and the sales reps we've dealt with at LHM Volkswagen, the Finance Department and the ServiceCenter, your dealership is the absolute best.Believe me, we've seen the worst.I will not go anywhere else for a car purchase and have recommended your dealership to everyone I know even if they're not interested in purchasing a new vehicle.

fastpapa57

17 de ago. de 2011

Well,I took my Passat in for service and nearly bought a new car!I am very happy with the service at Larry Miller. The service is very good, and Barb was very friendly and helpful. I really like the relaxed atmosphere at this dealership.I also want to thank Pedro Tanori for being so very helpful with the new car process. I gave him a pretty tight budget for a new car, and he worked very hard to try and find one for me. I was very impressed.I will be back for continued service on our Passat, and for the purchase of a new car.

kathiemoore52

16 de ago. de 2011

I worked with three members of your team - Vic, Adam and Jeremy. All three guys were informed, friendly and respectful. I felt no pressure; I felt supported. When buying a new car, and assuming a loan a person needs to feel comfortable and not like just another "mark". I have made it a policy to be a "be back" in order to get out of the pressure and think carefully. I have twice, now, bought a car from Larry Miller Volkswagen without leaving first to think it over - that speaks to the relaxed interaction your team provides. I would never buy a car from another dealership. Thank you again.

PaulHale

14 de ago. de 2011

Damian was very helpful and would pull several vehicles to the front for us to look at since it was a very hot day. He keeps in contact after the sale to ensure that we are still happy with our purchase; and we sure are!

mlemerand

8 de ago. de 2011

Great staff. Excellent customer service. Made me feel like family. Will buy again and refer my friends, family and coworkers. Peter was exceptionally helpful. Thanks!

hazelesquivel7

6 de ago. de 2011

Really sweet and always makes me feel at ease. She is always very courteous and simply, awesome. Every time I go in, I feel welcomed and the wait time is almost always less than a person will wait at a bank(which is entirely too long of a wait at a bank).

sharonwilliams

5 de ago. de 2011

The reason I answered the questions the way I did was because I believe in Larry Miller Volkswagen Dealership. This is the second car I have purchased from them. I am very happy.

Palle

2 de ago. de 2011

Steve was very detail oriented, and provided quick paper turn around regarding a pricing agreement. He was also friendly, a good listener, and intuitive to the customers needs.One recommendation. An explanation up front to describe the entire sales process. Sometimes I would wait, not fully understanding what I was waiting for.Thank you.

ray dudzinski

31 de jul. de 2011

Sheri WILSON provided me truly exceptional service !!! Her cheerful greeting and explanation of the service was to the point and accurate. The service waiting area was very clean with a new setting since i visited last time. Every visit i have had at the service department has been an "pain-less" and successful experience !! Thank You SHERI !!!

rogercrawford

29 de jul. de 2011

Charged $200 plus for work I may have not needed. When work prescribed did not fix the problem they decided to put in a new battery for me. They didn't charge me for the battery so I guess I ended up paying $200 for what did fix my problem, a battery. This is the first bad experience I have had here. I was very disappointed.

acevedod

28 de jul. de 2011

Michael and Adriana were great. They answered questions and concerns in a timely manner. They were knowledgable in the vehicle I was interested in. Since I was unable to take the vehicle with me, they transported it to me with no problems. I was kept informed the entire way. Thanks

fradifan

28 de jul. de 2011

everything was fine, service was good, price is around what was quoted, car was done on time, please make sure sales department doesn't contact me, service can be done thru email which is my preferred method, otherwise no calls please. thx.

jhnschrod

23 de jul. de 2011

LJ was very helpful and knowledgeable about the products he presented. We were given serveral choices and the decided on a new Jetta 4 door. Overall it was an excellent experience.

Coanden

22 de jul. de 2011

Barbara is my go-to service advisor. I know when I arrange my service appointment with her, I will be treated with courtesy and concern. She is extremely knowledgable with regards to my vehicle and goes over and above keeping my informed as to the progress of my repairs. The only negative I have is directed more towards the dealership; in that no loaners were available to me, despite having my vehicle repair take two days.

smvoss08

19 de jul. de 2011

This dealership is awesome. Damian was great to work with and everyone there is so friendly and helpful. The customer service they offer is outstanding.

ashley88

16 de jul. de 2011

The workers at avendale voltswagen were very helpfull. They were fair and friensdly when working with my trade. Dameon my sales guy was awrsome. He got us in and out with no back and forth deals. I would recommend them and dameon to someone looking for a car.

BJ2011

13 de jul. de 2011

My overall experience was exceptional! We went just to look and we left with a brand new car. My sales rep was great, she make me feel that she care about me, that everything was about me, she is a great sales rep.

cdashcraft

11 de jul. de 2011

We came looking for a very specific used vehicle and Justin was able to find it for us. We drove all the way from the east valley and it was worth the trip. We recieved a fair price for our trade. The advertised price of the used Passat was very reasonable. Justin was very knowledgeable and friendly. Our experience was excellent!

ckersztyn

10 de jul. de 2011

Barbara,The car is still very noisy and bumpy. It is not a pleasant experience to drive the Jetta right now. It still needs to be fixed. If I need to buy new tires, please call me to sell them to me! I also would like to have the window tinting changed. I believe my insurance will pay because the tint is scratched in the driver's line of sight. We should talk about this, too.Regards,Cyndy Kersztyn 623-877-7085

septemberstars3

7 de jul. de 2011

All the service and parts associates have been pleasant every appointment since I purchased my vehicle in 2007. VW has saved me hundreds of dollars over the years just because of their great warranty. Recenty Glen Bailey helped me two days in a row for warranty work and oil change. He was very friendly and knowledgable of the work that my vehicle needed. I dont plan on taking my vehicle anywhere else to get work done and I hope to keep it for a while.

ghostrider47302

26 de jun. de 2011

Yes Adam was really nice. I said i would never come back to this place i bought a car 3 yrs ago an was the worse time i ever had was there for 10 hrs trying to get financing. An when we got the car it was late an no wash no rain check no one offered anything not a hat, mug nothing an top that off not a thank you email nothing..Very disappointed with the whole thing.nobody knew what was going on every one that i seen didnt even smile. so i a glutton for punishment an cam back an the only reason i did, is of Adam. I called when i got a flyer in the mail an an talking to Adam it sounded like he knew what was going on an was very sharp. I like a guy to the point an no b/s an thats people i work good with cant stand liers an i can say he was a straight shooter. I will always remember adam when i need a car or someone else needs a car.this time was a very fun time an really enjoyed it was stressed out like last time. But someone must have seen once yall sell a car you forget about us this time i was impressed.. So thanks Adam an god bless you .. thanks David Priddy

alisoncaffey

23 de jun. de 2011

Barbara was very friendly and helpful. We drive 3 hours from Yuma to your dealership and were concerned about waiting for our car. We didn't even ask, when Barbara offered us a loaner car. Now that's service! Then when our car was done, Barbara took the time to explain the work that was done and what to expect. She is very knowledgable about your product and we highly recommend Larry Miller VW to our friends and family. In fact you guys need to advertise in Yuma!

Kilowatt

19 de jun. de 2011

We were happy with our salesman and how hard he worked trying to make sure we were satisfied.We had a few complications and Adam did his best to work out everything to our request.

aweeston

7 de jun. de 2011

Most dealerships I have gone to are very pushy, but the employees here gave me a chance to think about my decisions and made me feel comfortable. The employees are also very friendly and easy to talk to.

2010passatrocks

20 de may. de 2011

Vehicle needs were addressed in a timely, professional manner commensurate with my expectations of the Larry Miller Volkswagen service department. I expect friendliness and great customer service and they did not disappoint.Thank you and keep up the great work!

jlferrick

19 de may. de 2011

Liz was awesome. She let us take our time to decide and work out details. She was not pushy but instead super informative. Steve (Sales Manager) is also a great asset to the stroe. We have purchased 2 cars from this dealership in the last 6 months and just love this customer service.

Parkses

14 de may. de 2011

In no particular oder the service at LH Miller are fastfriendlyprofessional.I could not put the above in a particular oder because these are equally important points to me as a customer. Justin is always friendly, always professional and does his best to keep his clients informed on progress of service. All employees have a smile ready, should you happen upon them while waiting. The waiting area is comfortable and the complimentary coffe is appreciated. Being able to connect to the internet via your Internet cafe is a super plus as well.

tjr_gixer

9 de may. de 2011

The employee's are friendly, the facility is nice, clean, fresh, up to date. The waiting area was very nice and comfortable. The only thing I would like to have changed was the selection of food offered to customers. Bagels instead of donuts would have been a better choice. Overall I was very please with the dealership; the sales staff came by a few times and asked if there was anything we needed which was very nice, made me feel welcomed.

ptopaciosper

7 de may. de 2011

I have been extremely happy, and satisfied every time I go to my dealership, whatever the reason. They are always cheerful, and more than happy to take care of their customers. Once you deal with them, you are never a stranger again. I feel I can call on them for any reason. I truly appreciate all the care I'm given.

ronp047

4 de may. de 2011

I gave the review that I gave because Damian met us in the front lot soon after we arrived and was extremely polite and knowledgable of the automobiles as we walked around looking for a fairly new Routan. He handled the negoiations professionally.After agreeing to purchase the 2010 Routan we were handed over to John who handeled the financing equally well. We had had previous dealing with your dealership and always had very good results. You can put us in the very happy and satisfied customer group.

cmfunk99

1 de may. de 2011

Mike was great to work with, friendly and knowlegable. For the overall experience i would recommend Larry Miller VW to friends and family, it is a friendly dealership. The only issue I would raise is the work of the maintence workers, while the car looked great when I drove off the lot, I began to notice the windows while appeared to be cleaned, when in the sun the windows where smeared, not sure if they only used water to clean, i recommend they actually use a cleaning solution to clean the windows.

sdruyor

29 de abr. de 2011

We bought our car from your dealership and also bring it in for oil changes and maintance.I am always happy when I leave. This time I brought my car in because it was making a strange noise. Justin made sure I knew the status of my car and answered all my questions. I was grateful to use the shuttle service to get home! The driver was very friendly. Thanks for great service! Sarah

shocker314

28 de abr. de 2011

I had a great and pleasant experience at Larry miller VW. Sales person was upfront and helpful in finding a car that suited my budget. Dealership provided a loan vehicle for the day free of charge, so that was awesome too. So yes, i would recommend this dealership.

buttin4

14 de abr. de 2011

when I finally talked my husband into looking at VWs was when we went to nissan.They acted like we had the plaque,saw them once after being there for 45 mins and seeing no one we went to Larry Miller.My husband loves the car,the service is great,the people are all so nice,and the quality of the car cant be beat.We also went to a dinner at the dealership,the food was great,the people we met were awesome,and while we were eating our cars were being serviced! I will buy a VW again and again LOVE the car LOve the Service. Thank You Larry Miller

JBDiamonds

14 de abr. de 2011

Barbara is just the BEST! She has EXCELLENT people skills. Give her a raise. She earns it. She is a tribute to your dealership. I wish I had people with her skills working for me back in NY. I hope you appreciate what you have. Okay, it must be 250 words long. I've said all I can so I'll repeat it.Barbara is just the BEST! She has EXCELLENT people skills. Give her a raise. She earns it. She is a tribute to your dealership. I wish I had people with her skills working for me back in NY. I hope you appreciate what you have. There, is that enough?

cheri johnson1

13 de abr. de 2011

Our sales guy "Sam" was the best and his great customer service did not end at our purchase he has been wonderful since the purchase with any and all of our questions, he has went above and beyond with doing his job, making sure that the VW was the best choice for us and that we were completely satisfied with our new car. We are! Thank you VW and thank you Sam!

dfernandez0203

7 de abr. de 2011

I had been trying to work a deal on trading in my 2010 truck for almost two months. I started three deals via internet and had bad experiences with all three. I have a negative equity thats pretty dramatic and it really seemed like no one was really wanting to waste their time. I noticed Larry miller online and didnt realize there was a automall in Avondale so I decided to take one last attempt. Adam H greeted me right away and was pleasant and professional all the way through. Everyone he brought over to talk with me was also professional and pleasant...including the final finance guy. I put myself in this problem and everyone at Larry Miller knew that but didnt make me feel like it and my situation had created a larger payment than before but i was willing to do that based on the gas savings. I will reccomend to any needing to buy a vehicle.

toshmarie

28 de mar. de 2011

I thought Mike did a great job. He had only been on the job for 4 days and we never would have known had he not told us. He was very knowledgable about the cars and anything he didn't know he promptly got us an answer. He was very patient with our questions/concerns and made sure we didn't feel pressured. We were most impressed with his persistence to make sure we didn't walk out of there without a car. We had initially only gone in for a test drive as we had never even considered a VW before and we ended up leaving with a car...that's a good sales team, if you ask me!

masr1956

27 de mar. de 2011

I was very impressed with the dealership and Jeff; he definitely knows his products and patient with me as it took me a couple of weeks to decide which model I wanted; thanks to Lane Rogers who was also helpful and offered different options and helped me decide.

azgina

24 de mar. de 2011

Usually I don't look forward to buying a car, but Justin was a great sales person. He took time to explain how the car works before we even had a deal. He was patient with us when we were negotiating the price. Moved quickly when it was time to do the paperwork. I would definitly recommend Justin and your dealership to family and friends. Also I was pleasantly surprised at how nice of a ride the Jetta has turned out to be. Hope you continue to impress me. Gina Bachara

Denten&Debbie

22 de mar. de 2011

I live in SW Colorado and there is not a VW dealership in this area. I have the Routan serviced during trips to Denver or Phoenix. In this case, the motor for the AC fan was loud and needed replaced. With short notice, Barbara was able to scedule me in on a busy day, get the fan motor checked out and ordered. When the part arrived, she again worked her magic to get me in and the car fixed on a Friday so I could leave for home on Sunday. The fan is quiet now and my car is clean, thanks to the staff at Larry Miller Volkswagen in Phoenix. :)

dpuccio

20 de mar. de 2011

Michael Sobczak made the whole experience very easy. He contacted us before we came to the dealership and answered all our questions. Michael responded to all our emails and phone calls very quickly. There was no pressure, he was very friendly and knowledgeable. He got us a great price on the car and the car was detailed and delivered with a full tank of gas. He went over all the features of the car and made sure he answered all our questions. Michael called us after we bought the car to make sure we were happy and to see if we had any questions he could answer.

wilsonguam671

18 de mar. de 2011

We have given these ratings because Lawrence James was an outstanding sales executive. Buying a vehicle at Larry Miller Volkswagen was wonderful experience and will highly recommend Larry Miller Volkswagen to our friends and family. Our family loves the Routan; it was good purchase with no regrets. We know the Routan was manufactured by Chrysler Corp., in researching the Routan we found that Volkswagen had huge input on style, suspension, and overall esthetics. This is the reason why we chose the Routan over the Grand Caravan and Town & Country.

heatherpriest

17 de mar. de 2011

We wanted to trade in our Chevy Tahoe for a smaller, more economical vehicle. We researched different cars on line for a number of days and decided which car best suited our needs and decided a Jetta was the best car for us. We have owned many VWs in the past and felt it was a car we could depend on. We went to Larry Miller for this reason.We also had "our plan" that included what we expected for a trade in for the Tahoe and what our monthly out go would be. Larry Miller met all our expectations. We thoroughly enjoy our Jetta and our pleased with what was accomplished at Larry Miller VW.Thank You.

mpyuhasz

16 de mar. de 2011

I bought our first jetta from larry miller hyundai,and i always hadit serviced at lmvw and i like the people there such as Chris in service now in parts and i like the [people in the dealership. As A whole i would give the entire Dealership an A+ !!!

sweetcarolinelee

9 de mar. de 2011

Every experience I have ever had with Larry Miller VW has been beyond exceptional!! The purchase of our new vehicle can now be included with the above statement. Mike and Victor treated us like we were family...I would also like to add that the knowledge Mike has about vehicles (not only VW) is outstanding. He blew us away!! I was sold not only on the price of the vehicle but the respect and friendliness of the staff. Just an amazing experience!Thank you,Adam and Carol Lee

emmarose

2 de mar. de 2011

Very helpful friendly and speedy about the whole process. Jeff was on the ball about the whole process trying to get us out of there as fast as possible. Even though the car is used it is great looking inside and out. Very clean! I am happy that I chose to go to this dealership.

kennethmarkson

21 de feb. de 2011

Both Neil Brownlee (Service Advisor) and Jason Sereno (VW Technician) performed with excellence. A rattle had developed in the dash of our VW Tiguan. Jason Sereno located the cause, presented it, and offered a permanent solution. THANKS, Kenneth Markson.

lkbreitling

9 de feb. de 2011

Mike & Victor were great as well as the rest of the staff at Larry Miller Volkswagen in helping me get into a new vehicle. This is my third VW and everyone is always welcoming & helpful in both the sales & service departments. Always a great experience. I will definitely recommend this dealership & VW to all my friends & family. Thank you so much!!

bettyjf1

4 de feb. de 2011

Our daughter's Beetle was due for it's 10k mile service and the windshield wipers needed to be replaced. The motor was defected. The original work was done during the first visit but we had to come back for replacement of the windshield wiper motor. Our only disappointment was that your shuttle wasn't available (too long a drive) to take our daughter home to Buckeye. However, before I could get to the dealership to pick her up, she'd been told that the car would be ready in 10 minutes so that worked out well. We've purchased two beetles from Larry Miller and were involved when my sister purchased her Red Beetle. ALL of our encounters at Larry Miller have been good and we are very happy with our VW vehicles. Saving for our EOS or CS now.Thank you for your great, helpful, friendly employees.

exercise24/7

3 de feb. de 2011

A Fantactic Experience at LHM in purchasing a New Vehicle. Jeff L.,Michael S.,Steve G.,Steve D. all worked to make sure all my need's were meet in a timely manner. Jeff worked 6 day's beyond his normal working hours to keep me informed and educate me onthe value of purchasing the vehicle that will fit my need's at this time. Jeff helpedme understand the value now and in the future of purchasing the right vehicle in this challenging economy. Jeff also never insisted on making my decision's soley on the information that he was explaining to me. At no time in this experience did I feel any pressure to purchase a vehicle at LHM. Jeff's professinalism was beyond any experience in year's past. I would also like to state that Michael researced the Jetta TDI Cup for availability and found the particular model that we requested on the availability board in LHM office. (the model was not in view on the Lot) Micheal also explained in detail with regard's to the Performance,Electronic's,Mechanical,Warranty and offered his Professionalism & Knowledge 24/7 for any question's that wemay have in the future before we left LHM with the vehicle. Steve G. Professionalismwas evident by researching the best value for our trade-in vehicle's. Steve also informed us with the estimate's of financing the New vehicle helping us determine immediately if we were Qualified and were agreeable on the monthely payment's. Of-cource this was a primary concern of our's and Steve was able to satisfy our need'swithin a matter of minute's. Last phase of the purchase was Mr. Steve Dancy. Stevewas the Master at finding the BEST financing available for Rosemary McCarthy. Mr. Dancy varified his Professionalism Qualitie's by completing the whole transaction in a Pleasant & Timely manner. L H M, as Arnold Swarzennegar would say: " I'll Be Back "Be Well.Jason McCarthy