No thanks

20 de sep. de 2016

I picked my car online & arranged a test drive via email with Nikki. 2 hours later the paperwork was done. Car was perfect. Staff were great. As I'm from out of the area was offered option of rental from home but got a ride. Salesman Tony couldn't be there for pickup but arranged for Billy to deliver the car on my schedule. Still awaiting deposit return and arrival of navigation chip card, but the car is a dream. 2014 Juke with 4850 miles at a great price! I love my new car! Easiest purchase I've made yet. TY Kelly Nissan team.

Peter Daunis

20 de sep. de 2016

Very much enjoyed working with Tony. Worked hard to get me the exact car i needed. Guy was personable and- coming from someone else who is in sales- they guy is a very good closer.

ml7523

19 de sep. de 2016

Love my new Altima and was treated great at dealership. Third lease and always smooth transaction.. I would recommend Kelly Nissan to anyone interested in leasing new vehicle.

Jake Mongan

19 de sep. de 2016

Everyone we met at Kelly Nissan was a superb help to us upon our recent visit. I have been living overseas with my wife for the last ten years and upon returning we need to purchase a vehicle. She always liked the look of Nissans so we made a trip down. Within mere moments Tony came over and introduced himself to us. He sat down with us, made us comfortable and listened to what we needed. he took the time care and effort, and with his first suggestion my wife found the car she always wanted. We couldn't have been happier with the whole process and would recommend anyone to go here for the car needs, and especially would recommend Tony. He made us feel welcome relaxed and made the entire process much easier than I remembered it being over a decade ago.

JFC

19 de sep. de 2016

The sales guy was very helpful and I never had the impression they were trying to sell me only a car. They wanted to understand my situation and recommended the model best fit my need. Indeed I have already recommended Kelly Nissan of Woburn to my colleagues and friends that are thinking about buying a car,

jingram

8 de sep. de 2016

We had a great experience with Kelly Nissan of Woburn from my initial phone call about a car we saw online - to coming into the showroom and being greeted by a member of the sales team (Shawn Crowly) - to picking up the car a few days later. I appreciated that they didn't waste our time while we were there and that they showed me the car I was interested in without trying to sell me on something else. Steve, a financing manager was great and very efficient. From arriving on the lot to leaving after financing a certified pre-owned vehicle we were able to complete everything for under 2 hours (which in our experience is pretty great). Most of all I really appreciated Shawn going above and beyond to pick me up from the commuter rail station in our "new" car. It was exceptionally helpful not to have to waste another weekend to get to the dealership to pick it up.

mdeane

8 de sep. de 2016

We thought we were doing the "smart thing" by going into Kelly Nissan in Woburn, MA and knowing what an affordable budget for my daughter's first new car would be. We met Tony Cefalu and decided that the Rouge S would be the most affordable option for her to purchase. We narrowed it down to two vehicles one of which was approximately 100.00 more than the other one. Tony called me that evening and I told him we had selected the two cars and that we would not want to go over 19,500. He said he would talk to his manager and ultimately he agreed to the 19,500 for the Midnight Jade Rouge S. We arrived at the dealership the next day at 2:15pm, Tony told us he was very busy and they were short staffed. The car was pulled up for us to look at and everything was what my daughter expected, we sat and waited another 45 mins before Tony came over to fill out more paperwork, he then disappeared to eat his lunch! Another 20 to 30 minutes passed and we finally met with the finance mgr Steve Augusta. After looking at the numbers I knew something was not right, I told Steve that I had questioned Tony twice and every time I did he would take off saying he was busy. Steve finally called Tony over, Tony then explained the reason why they put an extra 2000.00 on my credit card was because I had said I would put a 2000.00 deposit down and that would get me to the 19,5000 that we agreed upon. I HAD NEVER SAID THIS !!!! So the moral of the story is that I was really purchasing the car for 21,500 NOT the 19,500 that we had agreed upon. I don't know who the General Mgr of the dealership is of this place is but he did not even have the decency to meet with us and apologize. I know that they kept us there for another 5 mins to work things out which turned out to be another 30 mins. All total they tortured us for 4hrs Wednesday and another 5 hrs on Thursday when we went to wrap up the deal Tony had promised. These people lie to your face and can keep a straight face, I have no idea how they can do this for a living!!!! All I can say is STAY AWAY FROM THIS PLACE!!!! They will pull one over on you so quickly that you will never see it coming!!!!!!

Shannell

6 de ago. de 2016

I would recommend Kelly Nissan of Woburn to anyone that is interested in purchasing a new vechile. Their customer service is phenomenal and there service team is outstanding

MaryT

4 de ago. de 2016

I was referred to the dealership and the salesperson and I was pleased with her recommendation. David Macloon was very patient and thorough in going over the vehicle's features and taking me through the buying process. I am very happy with my new car and my experience.

Kyle

3 de ago. de 2016

Everyone I dealt with was very helpful during the entire process. This made the transition into my new Nissan Maxima a great one. Definitely recommend the service over at Kelly Nissan in Woburn.

Gina

29 de jul. de 2016

My experience was exceptional. It was quick, thorough and everyone was courteous and professional with some added fun. The facility was clean, easy to navigate and it looked like staff enjoyed their work environment.

Eduardo B

1 de jul. de 2016

Very friendly and very professional!!!, they first identify what are your needs and budget in order to give proposals and options, they explain you every detail for potential options and clarify any doubt that you may have! In my case I am being relocated from a different country and they provide great financial options! This Customer Service is really value added! thank you!

psxm4433

24 de jun. de 2016

From the second I walked into the doors I felt welcomed. Every employee made sure my family and I were taken care of and I was very pleased with the outcome.

Diamond

18 de jun. de 2016

Nice people, dealership and large amount of beautiful vehicles Neatly displayed, Great salesman. Love my test drive, and fell in love with my New Nissan Rouge. Thank you Shawn!

Customer

15 de jun. de 2016

My experience with this dealership was very unprofessional. I was planning to purchase two cars and was told by Tony that he would work on the financing options and get back to me by the next day, so there was no need to leave a deposit. Three days later, I still had no word from Tony, and I was emailed by customer service to tell me that both of the cars were sold. My time was wasted and I still have yet to receive a courtesy call from Tony. I hope this negative experience is not representative of this dealership as a whole.

Craney

15 de jun. de 2016

I came in looking to shop but not sure if I would buy at the time. Just checking out potential models. Felt my concerns and needs were valued. Good experience. Honored true car rate. Very responsive

Mayhap

26 de may. de 2016

Easy to deal with. The people are very knowledgable and affable. The inventory is vast. The location is convenient. One is left to feel that one got more than one bargained for.

CRE4

24 de may. de 2016

Derek has been great to work with. I have my oil change here all the time and a have good shop I go to for repair work. I would consider having Kelly Nissan of Woburn do my work because Derek is fair on what he does.

MELINOMICHELLE

12 de may. de 2016

Was able to get a new car that day, The Sales and service was fast and accommodating. Thank you for my new Rogue Kelly Nissan

ROBERTHELI

9 de may. de 2016

I came to see a new car for a lease and they help me to find the best car for me and ends up it was exactly what I was looking for. They were very nice to me, specially Jonathan DeSilva, from the start to the end. I am very grateful. Roberto Nascimento.

JAYCURRY131

8 de may. de 2016

I brought my vehicle in for an oil change, Tire rotation, balance and and Inspection sticker.I was told it would take an hour. Two hours and 35 minutes later my car was finished.The worst part is no body relayed to me that my inspection failed due to old license plates.I was not given a rejection sticker, and was under the impression I passed.I then had to travel back to get the rejection sticker, go to registry for new plates and then travel back to the dealership for the updated inspection sticker.So all in all, I visited the repair shop 3 separate times wasting 5 hours of waiting and 3-1/2 hours of travel time. Needless to say I was simply disgusted. Derek and David (I think that is his name) was great in keeping me calm and understood my intense frustration. I just wish the mechanics did their jobs.

Connie

8 de may. de 2016

kelly Nissan has Professional and friendly employees. Very courteous and helpful. Clean environment and convenient service. Every one was very helpful including management and service area employees. I would definitely recommend kelly Nissan.

GOLFDADUSA

1 de may. de 2016

Service was great. Very pleasant experience. Scheduled an appointment quick and easily. My car was ready when they said it would be. The whole staff was very courteous.

michael.karavetsos

1 de may. de 2016

Service tech was excellent, took me right in and dealt with leasing company to expedite the process. The replacement would have been done within the hour, but the wrong wheel was sent from the supplier.

nissan

29 de abr. de 2016

I have just completed my fourth lease of a Nissan with the same salesman, Shawn Crowley at Kelly Nissan in Woburn MA. I keep coming back for the great service, and low key manner Shawn exhibits. He is willing to go above and beyond to make you happy with your purchase. Not only will you appreciate Shawn's knowledge but he does not employ high pressure tactics which I have experienced at other dealers. I have recommended Shawn to others and they have also been so satisfied that they return for their replacement vehicles.

PMASTROMATTEO

29 de abr. de 2016

I brought my Nissan Rogue in for a very specific fix, A fix that I had paid for once already 18 months ago at Woburn Nissan. the month was January of 2016...Both driver and passenger door latches would non function from the outside of the vehicle. Doors able to be opened from inside but not outside. I paid almost $400 18 months earlier and am very frustrated that something so small which I have never had a problem with in 15+ vehicles I have driven has broken again, and now on the passenger side.Cost to fix them in Jamuary was $775.00. I was told that Nissan warranties its work for one year or 12,000 miles.Both doors broke again within 1 week. Let that sink in....$775 fix, and both door latches are broken within a week.Dylan just hired and completely caught in the middle, and Derek trying to convince me that this is an entirely different problem that requires the customer to pay again for parts and labor. Who in their right mind would continue with Woburn Nissan when they are lied to so brazenly and effortlessly. Even though it is a repeat of the exact same situation...From outside the latch became disconnected internally so both doors would not open.I was told that this was not the same item that broke this time, even though it appears to be exactly the same break. HONESTY IS A JOKE AT WOBURN NISSAN SERVICE.I demanded that what I just paid $800 for be fixed right as my time is valuable and Derek fought me saying he cannot cover everything. even though what Nissan repaired broke again within days....when I went to pick up my car for the passenger door latch several weeks after drivers side was fixed, Dylan said the charge would be $180 or so for labor.I was furious as my escalation in earlier visits led Derek to change his mind and cover the bad repair work, only to rescind the offer later.I drove the car home half expecting the Woburn PD to be at my house within the hour....All because work that is performed and paid for is not warrantied by Woburn without a very high pain ratio.Dave Dennis was kind and remembered me from 18 months back, and tried to help.Derek awful but either doing what management has asked him to do or jsy a very unethical person, both very bad if you want customers to come back

NissanLover

23 de abr. de 2016

David was my most favorite person of ALL the years I have been going to Kelly for service. Always, willing to go the extra step for the customer. It's sad to see that another good person has left the dealer. I wonder does Kelly really value stellar employees? It would be nice if they could hold on to someone long term at the Woburn location in Service. What incentives is Kelly offering to try and hold on to good people?

ROW1ST

23 de abr. de 2016

I usually take my car elsewhere for maintenance due to location near my house and discounts that they offer. This time I came in for a free of charge recall repair on my car. The service area was radically changed since my last visit but the service personnel were pleasant and helpful. The waiting area has a blaring tv which I hate and no amenities like free water, etc. I prefer a quiet place where I can read in peace. Happily the service was performed efficiently and the wait was not too long.

SPINNERS110

19 de abr. de 2016

Always have a good experience. I came for in oil change and tire rotation. I bring a paper by the time I finished reading it everything is done. Good quality were very happy

DMAHER8683

16 de abr. de 2016

The dealership is neat and very clean. We appreciated being able to enjoy a cup of coffee while we waited to complete our transaction. I also was very happy to see that all details of our purchase and the paperwork involved in registering and transferring plates and obtaining a title were done at the dealership. This was a great time saver that we really appreciated. Thank you.

dhatch21

16 de abr. de 2016

Great customer Service, forgot to do this review back in November, sorry for the delay, but had some good laughs with customer service when bringing my car in for 1st oil change. Will be back you guys are nice, friendly and great service.

WANG-G

14 de abr. de 2016

Nice waiting room, polite service reception and technician. Very fast service . Will go bank again. Difinetely worth your money . Dylan is great. Thank you Nissan worburn

ELAINE DURAES

11 de abr. de 2016

David and Holliane did more than I expected to help me leasing my car. The whole process was simple and they offer me great support, even with the car insurance. I really recommend Kelly Nissan!

BENJAMIN.V.BUCKLEY

10 de abr. de 2016

Jonathan was a great help on helping me purchase my first car. I was unsure of what I was getting myself into and had no experience with purchasing a car. Jonathan helped me through everything and we came to a price that I was comfortable with. I ended up with a great car! I am very happy with Jonathan and the service that he provided and would recommend that if you want a new car and are new to the process go see him!

MJNEWMAN17

9 de abr. de 2016

I asked about why does it seem like my outside mirrors are no longer moving. Told it was not available on my model of Maxima. I have the Platinum model and I thought it had all the options. Also commented on jerky action when using cruise control going downhill. Seems like the braking system kicks in and out. Told this was normal without even taking a test drive. I have been driving for over 40 years, this isn't normal. Perhaps this happened because I had my wife take car in.

JanetBM

9 de abr. de 2016

Probably our last visit here. Too bad as we bought 4 cars at Ira and 2 here and have been moderately happy since the change.Our"baby" 370z whose name is hot wheels as it looks like a die cast car was significantly damaged in an hour and 10 minute visit for an oil change. One of their vendors who was there fixing something backed a trailer into rear fender causing about $2500 in damage and a lot of aggravation to us. Vendor(Horsch sales of New Hampshire) has been minimally cooperative in supplying info as they questioned why I wanted driver and registration information on the truck and trailer.Derek the service manager offered in assisting to get the car fixed at a body shop not owned by Kelly.Even better that they were going to comp the oil change, but we have a prepaid maintenance plan.

Stick

8 de abr. de 2016

Went to kelly Nissan to check out the new rogue SL. We worked with Shawn Crowley and the whole process couldn't have been better. Shawn did an excellent job and never pressured us and we ended up getting what we went there for. Excellent experience.

ColletteSarmento

3 de abr. de 2016

I left my car on a Friday night as it was making a really weird noise, Derek saw me outside and came out to chat with me about it. We talked for a while about what it could be and Derek suggested that I leave the car there even though Saturdays are really busy they may get to it tomorrow. I agreed, filled out the envelope and left my car there. Saturday morning I got a call I believe from Mike and they told me that a wheel bearing was gone on my car and that I needed rear brakes. I agreed and told them to go ahead with the service. They called me 3 hours later and told me my car was repaired! Unbelievable service, to be done on a Saturday? I know this first hand as I came in two Saturdays before for an oil change and it was so busy! I don't know how they did it, but I would recommend Kelly Nissan Woburn's Service to everyone!!!

ROSSMONAHANRE

2 de abr. de 2016

Last time I waited 4 hours.. then left because I had to get to my office... This time it was all good..Thank you..Now get Mr. Halloran to get me a good price on a new frontier.. He is in sales..Thank you..DRM

KEAY1

31 de mar. de 2016

Several items were addressed, including difficult recall work, and the car was ready by mid-afternoon. Substitute transportation arranged by staff made the experience even more p Kudos!ositive. I couldn't be happier with the overall results.

Ron

29 de mar. de 2016

I have owned a 2010 Altima which I traded in for the 2013 Altima. I originally purchased the 2010 at the Lynnfield Dealership. My service experience at this dealership was excellent. Tina Lever was the person who I always dealt with. When Tina moved to the Woburn dealership I decided to follow her. Although she was now the Manager she hooked me up with David Dennis. He provided the same excellent service as Tina had. I then traded for the 2013 and continued with the same excellent service. This service made up for the fact that the 2013 was not as finished as the 2010. I had a better vehicle in the 2010. Well Tina moved on but David Dennis continued with the excellent service. I was now traveling from Dracut for service versus Wakefield which was worth it. Now that David Dennis has moved on I am not sure I will continue service with this dealership. My last visit was not as I had been accustomed to. I had some warrantee work to be performed along with an oil change. The service technician indicated that I should replace the pads on my front brakes and have the transmission flushed as per the service manual. I asked David Fagunues questions about the recommendations however he couldn't answer them as it was very late and he had stated he would get back to me. To date I have not received a call back with answers to my questions. Also all four tires were over inflated to 45 lbs of pressure normal inflation is usually at 33/34 lbs. I am really surprised. Did the excellent service I had always received depart out the door with David Dennis ? The 2013 will be traded in this November as it will be 3 years old. I think that maybe since I really haven't enjoyed this 2013 as much as I did the 2010, and the fact that maybe my service experience may not be the the same, that maybe its time for a new model and a new dealership. It should be noted that both the 2010 and 2013 were never serviced any place else besides a Kelly Dealership. Maybe the excellent service had nothing to with the dealership but had everything to do with the individuals I had contact with.

RICH.CANNEY

29 de mar. de 2016

Was definitely a little hesitant to bring my car in when I found out that David Dennis left. I met with Dylan Gallagher and told him of the issues I was having with my vehicle. Well Dylan picked up right where David left off. He was professional courteous and a pleasure to work with. I could not have been happier. This was a huge step for Kelly Nissan because I will probably be looking for a new vehicle in the next year or two. Without a good service department I would have went to Honda or Toyota. With Dylan and crew at Kelly I will definitely be back buying Nissan. Great job !!

DADDYMAC1127

28 de mar. de 2016

I recently leased another vehicle at Kelly Nissan in Woburn. Although this dealership has changed ownership over the years, the sale people that we have dealt with have usually been very pleasant.. This current leased vehicle is our 6th lease.Our sales person, Shawn, was very pleasant as always (our 2nd lease with him). I would give him an excellent rating and would like to do business with him again.Unfortunately in order to close the deal you must talk to the finance manager (Jose) who always tries to sell you other accessories, warranties etc. The only item that my wife & I like to add to the car is the Road Hazard Warranty for the tires. We were told that item is not available by itself. We would need to purchase in a bundle which included damage protection for when we turned in the leased vehicle and maintenance cost. We told him we were not interested in a bundle package. He then lowered the price on the bundle packages which then made us even more suspicious. Since we are a returning customer (our 6th lease) why aren't we getting the reduced price right at the start. We definitely said no at this point. He then basically said that we would be sorry and that we should go home and think about it and call him tomorrow. We thought about it for a second and did not call

LARRY15

26 de mar. de 2016

My Leaf was taken to the Woburn location when the Keaf went to low power mode due to a battery fault detection. The service department spent quite a bit of time trying to diagnose the issue and concluded it was a false fault detection. Given there was no obviousl repair needed I was very please that they took the time to thoroughly diagnose the battery system to insure that the problem would not reoccur. It's been a about a month and I have had no further issues. There was one minor issue with my service experience. When I came to pickup the Leaf shortly before the dealership was to close for the day, the Leaf didn't have enough charge to make it home. I had expected that it would have been fully charged prior to my picking it up. This dealership has a quick charge station so I didn't need to wait long to get enough of a charge to make it home. I'm sure this was just an oversight and not normal. Overall I am very pleased with the service I received. Larry

FIVEBF

25 de mar. de 2016

First, want to say I really like my 2015 Nissan Altima. A couple of minor issues that were promptly corrected. The original sale went smooth, price was reasonable and haggling kept to a minimum. Service department has been prompt, courteous, and clean. I would, and have, recommended Kelly Nissan to others and my sister recently bought her new car there also.

STEVEIPP56

25 de mar. de 2016

Took me on time and service was fast and complete. All were friendly and professional. Would return for future. Very clean wait room. Thanks. Steve.

AKELLEY1024

22 de mar. de 2016

Caring and pleasant. No pressure. Told us out right what the deal was and willing to work with us to get the truck we wanted

actionjackson

16 de mar. de 2016

Everyone I deal with is always courteous, friendly and knowledgeable. When and if I make an appointment they seem to be right on target with time. I love using the courteous ride when necessary.

jodivi46

16 de mar. de 2016

Brought car in and they fixed tire pressure in all tires and checked for leaks. Also got new windshield wipers. All was taken care of quick and easy.

NP2015

9 de mar. de 2016

We had to bring in our Nissan Pathfinder because the windshield wipers stopped working and the gear shifter had started jamming; and we had a list of several other small things that needed to be addressed. Cliff was very friendly, but we found that we had to reach out to get information on several occasions. A part was on backorder with no estimates as to when it would be in stock, and we held on to our rental longer than our warranty would cover because of it. They did end up giving us a loaner vehicle to help us out. In the end, the service center was very friendly and they even worked with us on the bill, it was hefty after adding up all the items. We would likely return to the dealership but we would definitely hope for better communication about what was going on.

NANCYMSEWARD

4 de mar. de 2016

This was my first time at Kelly Nissan. First impression I will be back. Great customer service. Not a long wait. Kept you up to date on service.

GHINDS27

27 de feb. de 2016

I have gone twice now for service and have been treated with the utmost respect. I always look forward to my service visit. No pressure just what I come in for.

WILLIAMJW3

26 de feb. de 2016

Great service department. Everyone was friendly and answer all my questions. They kept me informed what was going to happen and when the work would be done. Everything went smoothly

janherb2001

25 de feb. de 2016

David Fagundes was the service manager that handled my car repair From the beginning David was extremely professional and made me feel confident that my car situation would be addressed and resolved

fairladyz11

19 de feb. de 2016

Managed to squeeze me in on short notice for an oil change late on a Friday afternoon. I realized when I got there that I'd forgotten to mention a couple other things that I was hoping they could check out. My service advisor, Dylan Gallagher, didn't make me feel like I was being a pain in the a** at all, which I know that I was... Advised me on one item, fixed the other, and had me back on the road in no time with no BS. Friendly, professional, no-nonsense service. Thanks, guys!

nissan2015girl

16 de feb. de 2016

The service department was a pleasure to deal with, quick and painless like it should be! The service manager personally helped me out and explained to me in detail exactly what I needed done! He was very knowledgeable and an absolute pleasure to deal with! Highly recommend them for any service needs!!!!

PMGROSSI

7 de feb. de 2016

I have never been happier with a car dealer/service department. Even though it was a busy Saturday, they were as nice as could be and I was in and out in an hour (without and appointment!). This service department knows what they're doing and they do it with a smile and a sense of humor, really!

RYANRAKERS

28 de ene. de 2016

Came in for oil change and was also able to get a recall issue taken care with complementary loaner car for day that saved me a lot of time.

JODYRIELLY

28 de ene. de 2016

My service tech, was professional, informative and friendly. He called several times to make sure I understood just what my car needed and what the costs would be up front.

BMACHUGH

27 de ene. de 2016

Easy set up appointment on line service was done as promised at price quoted with no issues Pickup and payment was also easy and completed on time

BULLDOGS2676

26 de ene. de 2016

I love going to this dealer ship. The staff is always very friendly and they let me bring my dog if I'm stopping by for a oil change. It's clean and inviting

TRAN53291

26 de ene. de 2016

Service was very nice and patient even when I thought I'd lost my registration. They explained to me exactly what was done and what wasn't. I forgot the name of the other service gentleman who assisted me.

TAYLOREDWARDS9812

26 de ene. de 2016

Kelly Nissan was so helpful and considerate when I was stuck without a car while waiting for the new one to come in. HUGE relief and weight off that day!

SBEKKENHUIS

22 de ene. de 2016

I bought a vehicle from here in early 2015. I was scheduled for routine maintenance and usually I go to my own mechanic but I thought, what the xxxx, I'll try their service center out. I brought my car in and couldn't have been happier with David and the service he provided. I was able to comfortably work from their lobby with a cup of coffee and my laptop as my car was in and out in just over an hour. David was an A+ guy all around and quickly and efficiently took care of all of my needs. Bonus points to the lovely and very helpful Brittany who printed out a document I needed for my next client appointment.Really impressed with the service and atmosphere provided and I will definitely bring my car back if any issues or routine maintenance arise.

RCOTTON13

20 de ene. de 2016

Visited the service center few times and each time was surprised at the exceptional service and treatment. The staff was courteous and work was quick and professional.

Maureen512

19 de ene. de 2016

I arrived at Kelly Nissan at 11:30 AM on Friday, December 31 (New Years eve day) to look over some cars to possibly trade in a Chevy Sonic which I was extremely unhappy with. I drove out of the facility at approximately 5:30 PM with a 2014 Nissan Altima that drives like a dream car. David was courteous, kept me informed during the whole process and did not try to sell me a vehile which did not meet my criteria and expectations. It looked solely for what I was interested in and stuck within the range of vehicles that met the payment amount I was willing to pay and could afford. He and his manager worked magic to get me that car financed since I had so much negative equity on the 2012 Chevy Sonic. I am so grateful that I went to that dealership and it was the best experince I've had in the entire life with a car dealership and I have financed at least 5 vehicles in my lifetime. Thanks to David and his hard work, he made me New Year magical when I drove off that lot with my dream car, I would highly recommend this dealership to all.

KHIGGINS127

17 de ene. de 2016

I had a another great experience with the service department. I arrived without an appointment and was helped in a timely fashion. Derek helped me, he was very informative and took the time to explain everything to me.

NLORGE07

14 de ene. de 2016

Would have given them 1 star but they were able to take my car right away. Went in for a nail in my tire. Was quoted 15 minutes for the repair. Sat in the waiting area and after 20 minutes looked through the window and noticed my car had been moved. Went to the showroom and could see it parked out front. Sat back down in the waiting area for another 20 minutes. Finally asked the lady at the desk and she said they must be doing the paperwork. So for a 15 min survice it took them 30 minutes to process paperwork!!

BETTYDE318

14 de ene. de 2016

I was there on Tuesday told me to be there at the service dept at 11am I left there at 330pm all there had to do was put racks on and get a sticker for it was a new car which I had to wait two days for I bought the service contract and I wish I didn't. I would not recommend this service dept

j.jordan

13 de ene. de 2016

I arrived on time and was helped right away. I was called when the service was provide and I picked up my car and the bill was "0"" I guess there was a recall on the service I needed but I didn't know about the recall. I consider that great service. I have never gone to a dealership for service and the bill nothing.

JERODAVI1473

12 de ene. de 2016

Nissan people helped me in a good time. and even English is my second language they understood myneeds, thank you. I marked the employees that I had contact and they are very great people with me when I bought my car and when i had needs. thank you.

vpet18

12 de ene. de 2016

Experience excellent. I had problem in my tireWas fixed on time. I was told a nail was the issue for the tire being low. Fixed and I am good

sdoucette0

11 de ene. de 2016

Great Job! Figured out the problem right away and got back to me with the cost before starting. They gave me a ride to my office and then, because it was going take a while, set me up with a loner.

COURTNEY0271

11 de ene. de 2016

Exceptional service, Service Manager was extremely knowledgeable and , he provided updates thru out the process while the vehicle was being serviced, Very professional and polite.

nmgraham26

9 de ene. de 2016

Love this dealership. Just had an oil changed. Express service great! In an out. We did two Nissan cars on the same day. I don't have twenty-five words to say about this service experience.

INDIANDERSON

9 de ene. de 2016

I scheduled an appointment for 8 am, Opening time, the bays opened at 7:40 and I was processed and on my way home in under an hour. Friendly service. Able to get more errands done throughout the day since the service was so fast.

MFIDLER10

8 de ene. de 2016

Dylan helped me with scheduling and getting things done in a timely manner. He made sure I was taken care of from start to finish.

SHAIKHFMLY

8 de ene. de 2016

Was very pleased for service. They even drop me and pick up from my residents. Very friendly customer service.love to go back there in future.

ROBERT.BERTOLAMI

8 de ene. de 2016

The service was performed efficiently with Mr. Dennis providing advise on appropriate service options and making sure that he followed-up with me after completion.

MYWOOPS

5 de ene. de 2016

I am always guaranteed of great service and a quick turnaround even when I don't have an appointment. Dennis is very helpful in advising on recommended service and on this visit discussed with me a service recall on my vehicle. There is no other place I would consider taking my car so long as I keep getting great service. Very pleasant guys to be around.

JFLM83

5 de ene. de 2016

It is nice to know that when you go to the dealer for your car maintenance, the rep, Dylan, recognize you and know you by name. It shows that he cares to and provide excellent customer service. He does follow up on the phone as well.

ROEMA

5 de ene. de 2016

Brought my car in for oil change. Gentleman asked if cars needed to be rotated said I didn't know he checked if it was done the last time was. Not so he said they would. Said it would take approximately 45 minutes and he was right on the money. Came out and called my name went over exactly was done and the rate. Service was great. Thanks

KAHLI676

4 de ene. de 2016

Very good service and they had me in and out in about a half hour. They told me it would be about 2 hours but they blew that out of the water. Good job on that. The only thing that I would criticize is the price on the wipers I had installed. They were over 18.00 a piece which I thought was very high.

JAYOFMELROSE

3 de ene. de 2016

I keep coming back to Kelly Nissan and a large part of that is due to the service rep David. He's consistently provided the same thoughtful and through service each time I bring my car(s) in over the years. He's someone I always recommend to people who are looking for a place to get their car(s) serviced. I'll keep coming back because of this guy.

CASSIESTAFFIERI87

1 de ene. de 2016

I was extremely happy with my experience at Kelly Nissan of Woburn. I have always had bad experiences with car dealers due to them either being too pushy or not professional. I initially spoke to Nikki on the phone and she was great. She explained everything to me about my lease and the car I was interested in and also worked with me on a price that fit my budget. She was quick to respond to my phone calls and answered all of my questions. When I went into the dealership to pick up my car, I was introduced to Dan. He was professional, friendly and showed me everything there is to know about the 2016 Nissan Maxima that I was leasing. Steve was also great and went over the pricing with me and explained what the lease entailed etc. He also had a great sense of humor and had me, my aunt and my dad laughing, which usually is not the case at dealerships. I will definitely be recommending Kelly Nissan of Woburn to friends and I will definitely be going back there again!

JWMETCALF

31 de dic. de 2015

I came in and was told how long it would take to do an oil change and reset my tire pressure light on my dash board. They completed the work in the amount of time they told me and help save me some money with a coupon they found. So again I was very impressed and pleased with my service visit.

JRAFFI0

31 de dic. de 2015

Hello all,Overall happy with actual service requested.Disappointed that the dealership did not have my car cleaned off from icy snow the night beforeI was given the keys and told where I could find my car The area my car was located was very icy. Good thing I had a ice scraper in the car since no one was to be found outside. I did pick it up at 8:15 am so maybe it would have been pulled up for me if I picked up the car laterI did spend over $400 in service. I would have thought the car would be vacuumed like it would be if I brought it to Jiffy LubeOverall a fair experience but expect more from KellyJackie Raffi

alison.keefe

31 de dic. de 2015

My windshield wiper on the drivers side stopped working. My extended warranty had just ended so I was upset to hear that they were charging my $115 diagnostic fee. I was very upset and Instantly they removed the charge and fixed the wiper for free within 15 minutes. I really appreciative of their service.

choll5

28 de dic. de 2015

The service department is second to NONE. I've dealt with David Dennis and he makes you feel like family. He explains services performed and recommends any services that are needed. I called last minute on a Saturday and he was able to fit me in. OUTSTANDING!!!!

MMEHTA

28 de dic. de 2015

I serviced my 2015 Nissan rogue sv and i was extremely happy, i have serviced here very first time because of that they offered me free oil change. I liked it.

virginia.veiga

28 de dic. de 2015

Had a great experience. Extremely helpful staff Joseph Gulino and Aurys Pena I would recommend their services to all my friends and family. It was an easy process because of both your employees.

TERRYMAGLIANO

27 de dic. de 2015

Prior to my 2 month lease maturing, I received a telephone call from Aurys Pena. Aurys proceeded to tell me that Nissan would take care of my last 2 payments if I would consider to purchase another lease. We spoke for awhile considering different options on leasing an Altima vs a Rogue. I made an appointment to visit the dealership the following Saturday. My husband and I arrived and were greeted by Joseph Gulino. He was very professional. His top priority was to get us in a car that we wanted and that would better meet our needs. My husband and I are very happy with our new vehicle! Joseph was also very accommodating on the day and time to meet us at the NH Registry of MV. I have been working with Aurys Pena for years on leasing vehicles and will continue to do so in the future.The reason for this is Aurys and Joseph are professional, great attitude, cares about what the customer wants and have never been pushy. Thank you Aurys and Joseph for making our purchase so painless!

CURLYQ617

26 de dic. de 2015

5 stars for Kelly if Nissan...went for my oil change which was quick and efficient.. As always staff was extremely helpful and friendly. Even though it's out if my way I will continue to go there

LASHBURNS

24 de dic. de 2015

The service staff at Kelly Nissan provide excellent customer service and great automotive service. It is nice to see the service staff and they recognize you . They are very friendly.Great value.

Altima driver

23 de dic. de 2015

The service was done in a timely fashion. The shuttle driver was friendly and was available to get me to and from work on time.

TIFFISMYLOVER

22 de dic. de 2015

All the friendly and informative staff made this an easy and fast service experience. The waiting room was convenient with food and coffee at the ready.

AMS

22 de dic. de 2015

I am very pleased with my recent visit at Kelly Nissan of Woburn. The staff was professional, courteous and took care of everything! I leased a new car for the first time which is exciting, but also nerve wracking. All of the staff made my experience an enjoyable and stress-free one. Especially Bill Sullivan, who helped me find exactly what I was looking for. He is very knowledgeable of all the vehicles and answered all of my many question! I would definitely recommend this dealership and Bill Sullivan- they will take good care of you!

TR

21 de dic. de 2015

I'll start with the good, Cliff who helped with the drop off did a great job coordinating the repairs and quality of the work was fair. He also made sure I was done and picked up by the shuttle service (great option) to get to my next appointment on time.Now the bad, I booked the appointment via the web site more than a week in advance, when booking I said there was a recall on the car; nobody called to inform me they would need more information to order the necessary part, hence when I went in they were unable to do that part of the repair and said I'd need to come back (like taking time off from work is no big deal).Second the web site gives you prices for services yet when I got the bill all the services were more than the advertised price (didn't see anything saying this would be the case). In fact they weren't even aware what I'd signed up for (what exactly is the purpose of having the appointments on the web site?) He did give me a 10% discount but even with that it still was more than advertised. 3rd, Part of the service is an oil change and while 5W30 is an acceptable oil for the car the preferred oil (in the manual) is a 0W20 synthetic blend. The oil change places were even reluctant to use the 5W30 So why use the cheaper blend?4th I needed tires rotated due to noise in the back, while I believe the tires were rotated (sound moved from the right side to the left, why not rotate those tires up front, again this is what the manual suggests?), Maybe they did but it didn't sound that way, in fact the noise was worse. Of course they did try selling me new tires. Was happy there wasn't a hard sell when I didn't want them.There were also electrical issues none of which they were able to reproduce. In their defense I know electrical issues can be tricky. Of course same issues appeared later that night after getting the car back.So overall no I wasn't particularly satisfied with the service I received.

T Shwalbe

21 de dic. de 2015

Horrible! I would never deal with this 'group' again. I was actively awaiting additional information on a vehicle I was told was not even ready for sale yet only to be informed two hours later that it had been sold. Yes I was a online customer but they did not even bother to call me and say that they had someone physically in front of them that was interested in the vehicle and they were going to sell it to them if I did not make a deposit or buy the vehicle, which I would have if they would have answered my question regarding the condition of the tires! Also no comment from manager when I clearly explained my frustration with their communication process. Very uncool and unprofessional experience, be warned.

STANNEBM

21 de dic. de 2015

I wrote earlier when I had my car done, I was pleased by the people who helped me. David was professional, polite and also my son called to explain what was needed to be done on the car, David was very informative to him.

unhappy!

21 de dic. de 2015

Horrible! I would never deal with this 'group' again. I was actively awaiting additional information on a vehicle I was told was not even ready for sale yet only to be informed two hours later that it had been sold. Yes I was a online customer but they did not even bother to call me and say that they had someone physically in front of them that was interested in the vehicle and they were going to sell it to them if I did not make a deposit or buy the vehicle, which I would have if they would have answered my question regarding the condition of the tires! Also no comment from manager when I clearly explained my frustration with their communication process. Very uncool and unprofessional experience, be warned.

MJKRUEGER1

20 de dic. de 2015

Kelly Nissan delivers friendly, fast, and hassle free service. I Highly recommended this dealership and have done so to friends looking for a new car.

bltravaglione

19 de dic. de 2015

I brought my rouge in because the lift four was not working it was fixed took a bit longer but we're in contact with us

MAMASIO

18 de dic. de 2015

I cannot believe a dashboard on my husband's Sentra had to be removed to fix the heating unit. Four hours of labor was a lot. Not fair. This morning the car made same noise. My husband called Nissan because whoever put his tires in the car did NOT put them in plastic. Therefore, the entire back seat if full of grease! The Nissan person who answered the call was rude. I'd like the service manager to call me. Car needs cleaning and I'd like to talk about the bill from service rendered. Thank you. I can be reached at 978-657-7304.

Mikecal

18 de dic. de 2015

. Went in for a scheduled service on my car, they went out of their way to make sure everything was taken care of quickly. I would not go anywhere else to have work done on my Nissan.

ROBBIE9801

17 de dic. de 2015

The service department is great , they wait on you right away. They explain all of the work that needs to be done and also how long it will take. And your vehicle is ready when they told you it would be.

JANMONDI421

16 de dic. de 2015

I would recommend Kelly Nissan for superb service. Everyone was helpful and I trusted them 100%. The sales people were knowledgable and answered all my questions. I purchased a used Rogue and I love it. I will use them for service each time I need something done with my vehicle.

LYNDSEYINSERRA

16 de dic. de 2015

The service there was great! I went to Nissan yesterday to have a couple of things fixed on my car. David helped me out in the service department. He made sure I was in and out quickly and helped out the best he could price wise. The mechanics did everything so fast and everyone there was friendly. I will definitely be getting my service done there any time I have a problem with my car! :)

PDOOLING81

15 de dic. de 2015

This is the second Nissan I've brought to this dealership service department over a course of 5+ years. I really appreciate how everyone I've encountered has been pleasant, and will take the time to answer any questions before any work is done. The quality of the work is excellent and completed pretty quickly. I'll keep going back as long as they keep up the good work!!

SILVAMILT

14 de dic. de 2015

Salesman and asst.sales manager listened and reacted positively. Very pleasant experience. Thirty year happy Nissan customer. Thank you Dan, Michael and Jose. Beautiful Maxima. The electronics are amazing and seats very comfortable.

LORRAINEJESSICAGRAY

13 de dic. de 2015

Dylan Gallager at Kelly in Woburn is the best. I have never had such a positive experience dealing with an automotive service center as I had with Dylan at Kelly. He was so helpful and genuinely cared about helping me with the issues I was having. I have been to Kelly twice in the past four months for two different issues and Dylan has been great both times. The work I needed on the second visit was expensive and he helped show me how to offset some of the costs and never made me feel as though I was being railroaded. I actually went back to Kelly the second time because of the fantastic service I got from Dylan the first time. Although my experience with Nissan corporate was far less than satisfying, my experience with Kelly was nothing but positive. The fact that I was offered a loaner car for the time my car was there was huge. I don't know what I'd have done without that. Everyone there is very nice, from the guys in the service center to the ladies at the desk. As long as I own my Nissan, I will continue to use Kelly for my service. I can't say enough how positive my experience was!

DEANNA21290

11 de dic. de 2015

I have never had a better experience purchasing a car. It didn't feel like I was being "sold" which is so typical of the car buying experience. They really listened to everything that I wanted in a car and knew exactly which one would work the best! The test drive was a great experience as well, Joe knew all the information to share with me about the car, when I got it I didn't even have to look at the book. I would refer Nissan to everyone I know who is looking for a car, especially Joe and Brian.

tjd

9 de dic. de 2015

We actually enjoyed the process of purchasing an Altima from this dealership in the past, and so we returned to Kelly when it was time to lease another car. Just as good a customer service experience as the first time.

MTOOMEY522

9 de dic. de 2015

Good warranty work on the catayltic converter covered under the federal emissions warranty but addt'l costly work on a replacement heat shield was done without phone call or authorization, which i fought and got for free after battling with the service advisor. Management came over and Cliff explained he had failed to call for authorization, so the manager nicely took care of it right away.

AOLAPRATT

8 de dic. de 2015

I'm new to the state of Massachusetts and been living here for a couple of months. Dylan did a great job when it comes to making a customer feel welcome and have a great experience. He was very helpful. I will come here again.

Mike35

8 de dic. de 2015

Everybody was fantastic and pleasant to work with. This is my first time purchasing a CPO vehicle, and after a few previous nightmarish encounter with various dealerships, I had to make my purchase from Kelly due to how friendly, informative, and trustworthy the staff was. Everyone from the dealer, to the sales manager, to the finance manager were terrific. And the car is a beauty!!

SPD

7 de dic. de 2015

I been driving different models of Nissan's since 2003. Based on where I purchased the car, lived, or worked in the greater Boston area I've been to about 5 different Nissan dealers for service. Kelly Nissan of Woburn has by far been the best. They been very accommodating in offering loaner cars, even made the technicians that have worked on my car or would be working on the car available to go over questions or issues in detail. I have been there 3 times over the last 6 months and I always left feeling very comfortable with the level of service I received.

KATHY450

7 de dic. de 2015

I have been to the service dept twice and both times have had excellent service. I would highly recommend Kelly Nissan to anyone looking for a Nissan

BAPTT

5 de dic. de 2015

We wanted to check to see if the transmission was working properly - the car had been chugging every now & then. They ran all the diagnostic tests & everything checked out fine.Thanks

karen.devos

3 de dic. de 2015

It is very helpful that I can call and get my car in the same day. Everyone in the service department is extremely helpful and courteous! I also enjoy ending my visit with Lisa, she is always so pleasant

ANDRIA.DUNN

2 de dic. de 2015

We had a good experience with all the staff at Nissan. The waiting area was clean and had a kids room that our son played in while we waited.

PaulaC

2 de dic. de 2015

Since the first day I walked into Kelly Nissan of Woburn, I have received unbelievable service, whether it was Sales or Service. I have purchased several vehicles in the past at other dealerships and not once have I EVER been treated with such professionalism!!! I know I have other Nissan Dealerships that are a lot closer, but, I would rather travel the extra mileage for the awesome treatment I get at Kelly Nissan of Woburn. It's all about quality not quantity, and that is exactly what you get at there, grade A quality!

MM Rahman

1 de dic. de 2015

I went for oil change and other couple of issues. they checked properly. the waiting room is nice. u can enjoy coffee and check new car features.

MLGAGNE

1 de dic. de 2015

Exceptional Service, The Service Manager was very professional and courteous explained all services that were preformed, received vehicle back extra clean,very happy with service.

mcgovernn

1 de dic. de 2015

Cliff in the Service Center was very kind and accommodating to needing my transmission and brakes fixed. I was provided a rental car while they worked on my car for a few days and my car is running like new.

GeorgeL suv lover

1 de dic. de 2015

This has been, by far, the best sales experience my wife and I have ever had. Starting with Jenn who helped my wife on the internet, then Shawn Crowley our salesman, who explained everything to us very clearly and was so helpful, and finally Steve Augusta, who made the whole financial process very painless, the whole Kelly team was so helpful and knowledgeable. I would strongly recommend this dealership to all of my family and friends.

noeldnd

30 de nov. de 2015

I have always been treated well and always get the job done. Mike the mechanic also did a good job in diagnosing the problem. I have more work to get done in the future.

DOTHALPIN

30 de nov. de 2015

Love the vehicle and the service experience was courteous and done within the anticipated time. Very pleased with the entire operation, from the car sale with Shawn Crowley to the service.

rogue978

29 de nov. de 2015

sunroof shattered for no reason. called into dealer ship and was told to bring in the car and that i'd get a loaner. brought it in and found i couldn't get a loaner after all. After some research they figured out it was a factory sunroof and was told i had to go through insurance. not exactly sure why that couldn't have been discovered over the phone as they have my car on record. seems to be a disconnect there.

dautenzio

26 de nov. de 2015

could you more dealer support in helping to get some help in getting new tires these tires should never had worn. Now saying low pressure and driving in snowNONE of that is true nothing ever showed on dash, pressure checks each oil change and I have done 4 times and I do not drive in snow. Really I would expect to get some compensation or pro rated replacement on those tires.I bought the best edition the Platinum I did not expect to have to buy new tires w/low mileage.This is my 2nd pathfinder from this dealer.I am not saying that the person I dealt with was rude he was nice and took the time to have the car put on the lift and check the tires.

GEORGE.J.LANDRY

25 de nov. de 2015

I loved the fact that there was no pressure to buy. We were treated with complete respect and all of our questions were answered thoroughly. It was a pleasant experience and I would gladly recommend this dealership to all my friends and family.

GEOELI1958

25 de nov. de 2015

First time in my life I had to wait 4 days before I pick up my new car after I purchasesed it. They asked me for deposit of 500$ and I had a hard time to get the money back in a real time. In general they do not know what they are doing. And not an assistance at all.

JAZZYHOTFRIDAY

25 de nov. de 2015

I had an appointment for an oil change at 8AM on Saturday AM. I got to Kelly at 7:50 or so. I was checked in and given an approximate wait time of 45 minutes. What a great surprise when I was told I could go to my car at 8:30 - it was all finished and checked out. Everyone is always so nice! Today it was Cliff who was smiling and upbeat. Almost time for my 60,000 mile check up - see you soon, Kelly Nissan!

DPANYC

25 de nov. de 2015

Easy great experience. Our 3rd Nissan from this dealer and Joe. No fooling around. Called ahead of time told him what we wanted and the price we would do. No haggle. The entire experience took 2 hours!

SWIMFAN59

24 de nov. de 2015

i brought my Nissan Murano in because it was making a strange noise. The service department was able to identify the noise and repair it. Great! My car also needed an oil change, breaks, and several other small services. I picked the car up, drove home and parked in my driveway. The next day I noticed my car had leaked some oil on my clean driveway. This never happens when I have my oil changed at my local service station. My opinion is that the oil change was not done with care and precision. Additionally, I noticed my new breaks would squeak every time I used them. I read on line that this can happen sometimes until they are broken in, although I've never experienced this before when having new breaks put into this car. Over a month later, my breaks were still annoyingly squeaky. I had to schedule another appointment to have my breaks properly fixed. As I'm sure every other customer can understand, I'm busy and my time is valuable. I do not have time to follow up on repairs that should have been done properly the first time. I also live some distance away from this dealership. The dealership did resolve the problem and I was told I would not be charged (lol)! I was not offered anything else for my time and trouble. I have another car, an Acura, and anytime I bring it to the Acura dealership, I am treated with care, and incredibly high quality service. They go above and beyond. I get a free car wash every time I go. Due to my experience, I will not be going back to Nissan of Woburn for service, nor would I recommend them. They do, however, offer a convenient shuttle ride, with a very nice young man, should you choose not to wait for repairs. That was the one nice benefit.

TRICKBACK

20 de nov. de 2015

I checked in for an oil change and needed price on tires before I decided to go ahead with replacing them. It took over an hour before anyone came to me regarding the tires, and then it took 20 min to get the quote. Definitely a miscommunication. Once the car started to be serviced, it went smoothly.

rmcpt

19 de nov. de 2015

Monor was a great dalesman So easy going, polite,courteous.Minor had the necessary skills to convince me that it was okay to buy a precertified previously owned vehicle.

MFERGS1919

19 de nov. de 2015

Great atmosphere, great customer service. Very knowledgeable about the parts and service I purchased. Car was finished in no time. Most dealers are headaches, coming here was such a relief!

NissanRogue

19 de nov. de 2015

My three year old Nissan rogue is in the shop constantly for one mechanical issue or another. It's incredibly annoying and expensive for a new car but at least the guys at Kelly nissan are nice and helpful. They are always trying to help me out with each issue and provide exceptional service even if the car is less than exceptional.

BETSY5161

19 de nov. de 2015

My husband and I went to the Kelly Nissan looking for a price on a rogue, a couple of hours later we drove out in a brand new car!

JAMIEC.87

18 de nov. de 2015

I had a great experience at Kelly Nissan! Love my new rogue! I'll definitely go back there once my lease ends! Bill was very helpful and informative

MELNADIA

18 de nov. de 2015

Saulo is attentive seller, polite, patient and friendly !! He helped me a lot!! I am very satisfied with the service! Thank you very much Saulo Costa!!!!

NANCEJANE

18 de nov. de 2015

The service I received at Kelly Nissan of Woburn was great. The service person was prompt in getting my car in, getting paperwork together and sending it off for service. The service time for my visit was great, getting me back on the road in an hour.

IMMECAHILL

18 de nov. de 2015

I came in for regular maintenance, sticker, wipers, tire rotation and an exhaust issue. When it was discovered that I would also need rear brakes i was offered a loaner vehicle. I was also was offered a free wash and vacuum which unfortunately did not happen, but all the other items that needed to be addressed were.

DSENARIAN

17 de nov. de 2015

They came to the table with best and final at the first offer. The terms were perfect and the closing happened really quickly. In addition to the great service, Bill took the time to go out of his way to show us all the new features that the Maxima has to offer.

PAMELA.UKPOMA

16 de nov. de 2015

Dylan explained what needed to be done and how much it would cost (on estimate) before the actual service. Very helpful, professional and quick (that's important). Thanks Dylan!

Rich Canney

13 de nov. de 2015

Awesome job by David Dennis as usual. I dropped car off early before opening. I had front brakes changed and rotors shaved for first time. 65,000 miles. oil change , tire rotation , inspection sticker and heat shield rattling corrected. David called me to keep my informed of how my car was progressing.I'm in good hands with Nissan Service Dept. in Woburn

DARIAPANNESI

13 de nov. de 2015

Dave and his crew were amazing! The communication and service were outstanding. They made it easy for me by giving me a loaner car so that my daily life wasn't disrupted. They also provided me with a sound recommendation for what I needed not an upsell or unecessey work. Quality results and ethical service. Thanks Kelly Nissan!

RALPHZYA

12 de nov. de 2015

major attaboy to Dylan Gallagher I brought my car in after having it serviced at a Nissan dealership in Medford . after spending $1800.00 I still had the same problem with the car . not wanting or trusting the work or the dealership in Medford. I brought my car to Kelly . i'm 86 yrs old and on a budget and I needed to be able to trust someone . I consider myself very lucky that Dylan G . was my service rep. right from the start he was very professional and sympathetic towards my car and financial problems . also he was correct in diagnosing my cars problems and I had my car back the very next day as he promised . once again Dylan great job and thanks for your honesty. Connie Falcone

SCHRIMP4

11 de nov. de 2015

We had a honest salesman saulo costa with no gimmics and no pressure. And we had a great experience with the service manager and finance.

DKAY54

10 de nov. de 2015

Scheduling is very quick and easy. Courteous service personnel who went over every thing with me. I also have another make of car and their service department is difficult to schedule.

STEVENDUBENEU

10 de nov. de 2015

Overall it was a good experience. I had done my research before coming to the dealership, so I knew what I wanted and the price I was looking for. Jonathan was great to work with. He didn't give me the runaround and was willing to work with me. The sales manager was able to come to an agreement with me on the price.

hnchmcl

9 de nov. de 2015

had oil chg & auto checked, battery fail - presented bill for req wiper rep with no mention of battery problem, when paying for wiper person arrived with car keys & told where auto was. no mention of battery?? cust service???

GWBROWN0

9 de nov. de 2015

Very pleased with my recent Kelly Nissan experience. You never oversell what is needed for repair. This was appreciated! Also, shuttle driver was notably courteous.

GMOORE712

9 de nov. de 2015

I made an appointment for 10 am on Saturday morning. I arrived at 9:45 and told there was an 1 hour 45 minutes wait. What is the purpose of apointment. There were other customers there who were also experience this frustration. I will not come back and wait two hours for an oil change again.

BTUMBARELLO

7 de nov. de 2015

I have always brought my car in for service because I feel I can trust the service center. They make recommendations, but never push me into work that doesn't need to be done.

Sean and Jenn

6 de nov. de 2015

They crew who work there are great. Very efficient, very detailed, and they always have a smile on their face.Their communication is very good and always keep you in the loop. It's a nice waiting area as well while the car is being taken care of.

RCHERYLP

5 de nov. de 2015

Dylan did a great job keeping me informed and getting me out very quickly. I will bring my vehicle back to this dealership for service.

MONHDIL.JOSE

4 de nov. de 2015

Staff was friendly and knowledgeable got my truck fixed in a timely manner. Plus dear ship was easy to get too and making. Appointments was a breeze

PFWHALEN

4 de nov. de 2015

Great place . Everyone greets you and smiles. You are treated with respect and curtesy .I would recommend Kelly Nissan to all my friends . Service is great !

LIBERALEX1

4 de nov. de 2015

So far have no major complains. Khoa Nguyen treated me well and even gave me a discount. Moreover, when I asked him to get me lost tire stem cap, he even volunteered to install it, but of course I did it myself. Strange that the technician missed it.As to the quality of service I have a bad experience with the previous one at Kelly Nissan on route one - the guy forgot to tighten screw and I found oil leaking, so had to come back there in a few days.Hopefully, nothing will happen this time.

KELLY3

4 de nov. de 2015

This is my third vehicle from this dealer and salesperson and would do it again! Shawn was very helpful and friendly and I am thrilled with my new car!

Yanhui

4 de nov. de 2015

I took my Nissan Murano because at 72k the car started but it did not want to move, they kept the car for over a week because they were having logistical issues, which all though disappointing I can understand. However once I got the car back my AC did not work and neither did my TP sensor, when I asked them about it they said oh the AC may have a leak because you hardly use it, and the sensor must be damaged, we will have to replace it. Strange how the AC and the TP sensor all of the sudden stopped working after a visit to the Kelley Nissan service Center

STARSS41

3 de nov. de 2015

I brought my car in to the express service for oil change and to have my key fob battery changed or fixed. My car was there at 8:40am and was told by Khoa Nguyen that my car would be ready within 1/2 hour or 45 minutes and I did not get my car until 10:30am. This was after I had to ask David Dennis if he could find out how much longer my car would be and that was at 9:50.. Mr. Dennis came out and let me know at 10:10 that they were just doing the paperwork and would be out in a few minutes. When I did get my car key, Khoa Nguyen did apologize and said they wanted to make sure my key and car were in sync... well big difference in 1/2 hour to 45 minutes to two hours. Then when I got home and read the inspection report it states that my wipers need immediate attention and nothing was said to me at the service center. I would have had them do my wipers. Now I have to have someone else do the wipers.. not sure why they didn't say anything. My opinion is that they forgot about my car....I do like this service center and have always received good service..so I guess everyone can have a bad day.

BRATPACK4atgmail.com

3 de nov. de 2015

From the moment we entered it went smooth. We were out in two hours with a new car. It was the quickest we have ever seen buying a car done. Shawn Crowley best sales associate and Steve Augusta wonderful business sense. We would highly recommend this dealership to anyone. It was amazing from start to finish.

LINDAPRISCO

2 de nov. de 2015

Quick and efficient to make my life easier!Everyone is very friendly and Dave was quick to respond to me about any issues with my car.

dsnuttall

31 de oct. de 2015

I brought my 2014 Sentra in to have my tire pressure sensing system adjusted, and for a new tire. David helped me get a price match on my tire, and did the warranty work quickly. He even arranged to have us picked up by Dennis in the courtesy van, as we were stuck at Dave and Buster's and it was starting to rain. Super service!

BKEL

30 de oct. de 2015

excellent and very friendly and were able to get in new car leased and everything went smoothly and that is I got to say on this

SABERIMILAD1

30 de oct. de 2015

This was the first time that I was using the sales Department. My experience with Joseph Gulino was very pleasant, but one I went to the business office I almost walked out. There were a lot of fine details involved that I felt uncomfortable leasing a vehicle. If it wasn't because of my wife I would have walked out. I felt that once I signed the papers Nissan will pretty much own my first born.

NJR2004

29 de oct. de 2015

quick,fantastic and tShawn CROWLEY was great. I hate to be sold something,he listen to what I Wanted and then let me make choice. He listened to the customer, and helped rather than just tried to sell me something!

LRussell

29 de oct. de 2015

Jonathan was our sales person and he was knowledgeable, nice, and professional. Like a lot of people, I am not comfortable with the hard core salesmen who only care about making money for the dealership. Jonathan was normal and very helpful when I went to pick up my new car. I will recommend him to my friends.Steve in the Finance office was also helpful to me and my husband.Great dealership!Lorene

KJOHNSON5813

28 de oct. de 2015

We worked with Shawn on our new lease, and it was without a doubt one of the best dealership experiences we've had! We went in with specifics and Shawn got right down to what we needed, no hassle - no BS. We absolutely love our new car, and couldn't be happier with our overall experience leasing with Shawn and Kelly Nissan of Woburn.

ColletteSarmento

28 de oct. de 2015

The best service!!! I went in on a Saturday Morning with a screw in my tire and needed to have my oil change maintenance light reset! When I got in my car the low batter on my key indicator showed up! I met with a wonderful kind gentleman, but do not recall his name (I was a bit tired and it was 8:30ish in the morning)!!! I immediately told him that service forgot to reset the oil change maintenance light when my husband brought the car in for an oil change a couple of months ago, that I needed a new battery and that I ran over something with my new tire and just wanted it plugged! Ok he said we can take care of all of that, anything else? How is the car running, he asked, which I thought was really nice and through! I waited in the waiting room for about an hour, playing on my iPad, when he came back and told me we were all set! Reset the indicator, changed the battery and plugged the tire! I said how much do I owe and he said nothing you are all set! Wow my lucky day, great way to start the weekend!!! Thank you Kelly Nissan!

TASHERMAN830

28 de oct. de 2015

My car broke down on the way to work and I had it towed to Kelly Nissan. I am not a customer of theirs but it was the closest dealership. I needed a new transmission and they kept me informed every step of the way. David Dennis was my contact person and he promptly returned calls, made me comfortable with the entire experience. For someone who had never done business with this dealership before, I would highly recommend them.

Nissan2012

27 de oct. de 2015

I called after 2 hours 3 times and no one picked up after 3 hours I went to the dealership to pick up the car that I was told would take about an hour to replace a part in the door panel. Car hadn't been touched, waited for the to hurriedly do the simple repair for about 30 minutes.

BRI6185

26 de oct. de 2015

Shawn Crowley was very helpful in answering all of my questions. He had lots of patience. And also offered to stay later So I could pick up my car the next day. Which was great!

Maurice McWaltere

26 de oct. de 2015

I arrived at Kelly Nissan at 1:00 PM on Monday, October 19 look over some cars to possibly lease. I drove out of the facility at approximately 3:30 PM with a new leased Altima. I think that that fact speaks for itself Also, during that time, my old vehicle was turned in. .David and Aurys acted most professionally and were very courteous.

SAMGCOE84

25 de oct. de 2015

I must have passed five oil change and lube opportunities on the way to the dealership, but they know my car and look beyond the work I requested. I grabbed the service before a 500-mile road trip to Buffalo so it was like having my Travel Buddy check out my ride before heading out,

KHIGGINS127

24 de oct. de 2015

Derek in service was very helpful and had an awesome attitude. I really appreciate the extra time he took to explain every thing, this was the best experience I've had yet. I also like the new improvement made to the service area.

CherylAS

23 de oct. de 2015

My sales person was very nice. He knew a lot about the vehicle I was interested in, which made the sale very easy. My experience was excellent and I had the car the same day.

KELLY

22 de oct. de 2015

I went to a few other dealerships before Kelly Nissan in Woburn and was displeased with all of them. Where the other dealerships were rude and pushy, everyone at Kelly was friendly and I honestly felt no pressure from them. All questions I had were answered and everyone went out of their way to be helpful.

JUMBO58

21 de oct. de 2015

Everyone was friendly and hospitable.My sales rep was excellent . I have purchased a vehicle before there back in 2009. The experience this time was far better

JMFLANO

21 de oct. de 2015

We had a great experience with this dealership...The sales rep answered and listened to exactly what we wanted and he delivered...That's pretty much it..

Mark

20 de oct. de 2015

brought my car in for a warranty issue. It was fixed and i was out of there in just a few minutes. Dylan was polite and efficient. Couldn't ask for better.

smp

19 de oct. de 2015

Nice job on the detailing i had them do, very personable when i dropped off my car. However, they did not call me when my car was ready for pick up like they said they would.

MICHAELNH

16 de oct. de 2015

I had some struggles with my bank during the process, while the process at Kelly Nissan was smooth the entire time. I was very happy with the salesman Billy, and the Finance officer Jose. There was a no pressure attitude and they were great at reaching out to me during the process.

MLAWLER859

15 de oct. de 2015

Simply Awesome Service. The guys over at Kelly Nissan we so very helpful durning the entire presses. They helped get everything I wanted and were not pushy at all. Gary Masiello was not your average car sales man. He took the time to do things right!

GAILMER

13 de oct. de 2015

The sales staff was very nice. They were not pushy. They explained everything in a clear and easy manner. I liked the selection of vehicles in the dealership. When I came back for the inspection and new plates I liked that there was an information desk at the entrance and I was helped right away.

LAU_MARIE627

13 de oct. de 2015

I brought my lease in for an oil change. They were able to take my car right in and get the job done in a timely manner. I was even helped by a new associate who did a good job

CANORM30

13 de oct. de 2015

Great Service :friendly ,accommodating ,explained service being performed on my vehicle. Work performed timely, as quoted.Will recommend to all my friends & family. No stress

Wesbeker

13 de oct. de 2015

Very knowledgeable sales staff - I had some technical questions and got good answers on all of them. Very open and transparent process. I needed another night to sleep over it - I phoned in the next day, everything was prepared when I arrived and it was a quick and pleasant process!On top of that I believe I got a good deal.I couldn't be more pleased!

CAFE.MOULINROUGE

12 de oct. de 2015

Came in for my first oil change on the Versa Sedan and was in and out within minutes. Looking forward to a long relationship with my car, and this dealership.

DEE1737

12 de oct. de 2015

I like Kelly's because the service is great, the waiting area is pleasant and the service people are wonderful especially David Dennis. I will definitely continue to have my car serviced at Kelly's of Woburn.

JanetBM

11 de oct. de 2015

David is the best but you do not always get him.Another service advisor told my husband that tire sensors were broken and needed replacing for $800, Dylan had them reset to see if in fact they were broken and they are fine

CTRIEGER44

9 de oct. de 2015

I was in and out In a timely fashion and everyone was very nice, especially Derek. I will definitely be back for my next service

HENAO.ANDRES

8 de oct. de 2015

I.May say car wash after any service..aun other does it.Won Take Long and custoner will feel better.Ir car gets in for a problem and it is under warranty...please play fair and check for any other problem may exist.No just the one u were told.

CLS8892

8 de oct. de 2015

Derek was extremely professional and pleasant. He had my car taken in quickly and the quality was nothing less than perfect! I have no intentions of going anywhere but kelly nissan if Woburn in the future.

LKENNEY70

7 de oct. de 2015

This is our third Kelly car. We had no problems at all. Shawn was great to work with!! We'll see you in February (maybe sooner) when my lease is up.

Jojo

7 de oct. de 2015

Brought my car in for oil change and tire rotation...other than 1 hour wait time (but nothing else to do on a rainy Saturday morning). I was very pleased with overall service.

Joe34

6 de oct. de 2015

New to this dealership. Service crew was professional, helpful and polite. Drove my car right into service bay and was done within the hour. Shortest time I have ever waited for a service call. Excellent.

IMAGALHAES80

6 de oct. de 2015

Very knowledgeable and courteous throughout the entire process. Listened to my needs and helped me as best as possible. Highly recommend dealing with him. Great guy

EPK0

6 de oct. de 2015

service crew was very helpful and down to earth guys. They know the ins and outs of my car and also they let me know if my vehicle have any open recalls or not.

STREGGANONNA

6 de oct. de 2015

My initial dealings in buying my car were so positive that I didn't think you could do any better. However, I was very impressed with the courtesy and speed with which I was greeted and the service performed on my car was completed. Thank you for making this so painless!

ALBHALEPERSNL

6 de oct. de 2015

From the moment one walks in the door, to the last day on Earth, all interaction with Kelly is outstanding. 'Nuff said, they look for every opportunity to make your day tops.

JHAGER0

5 de oct. de 2015

I bought my car at Kelly because a friend recommended them for the service, and when I needed real work done besides the usual oil change, I found that his recommendation was right on. I was extremely pleased with the quality of the work and their responsiveness to my questions.

jim94p

2 de oct. de 2015

I thought that everyone at Kelly was professional,knowledgeable and was eager to help. I dealt with three people (Hollianne,Tony and Steve) at the dealership; they were all terrific.

J_ANDRADE_01

2 de oct. de 2015

Customer service in all aspects was wonderful beginning from the moment I walked in to the very day I picked up my vehicle. I basically got what I wanted which was a new vehicle with monthly payments I could afford and a low down payment. Joe who was the salesperson that helped me out was very attentive and quick in answering all my concerns and questions.

CINDYBRETON2012

2 de oct. de 2015

overall service was great, as usual - was told wait time would be about an hour - after waiting two hours. I checked to see if my car was outside the shop and it was - I'm retired and time is not the issue, but I would have appreciated being informed of the extended wait time - with that said, it is always a pleasure to go to your dealership for serviceCindy Breton

NOIPAGE

1 de oct. de 2015

I went in for an oil change at the beginning of the month and was scheduled for an inspection as well, unfortunately at that time the inspection machine was not working properly so this was my second time back. Being a little annoyed i had to make a second trip, i was pleasantly greeted and service was provided rapidly, making it a very enjoyable experience.Thanks

KARENGRIFFIN67

30 de sep. de 2015

The service team at Kelly Woburn is excellent. They fully explained any issues I had with my automobile. They didn't pressure me in getting extra services. I would highly recommend David and this team.

RADIST

28 de sep. de 2015

The sales associate we were dealing with, Joe Gulino, was extremely knowledgeable and helpful. Very easy to deal with! Also, I was happy to meet again and get help from Auris Pena, who helped me to by my Nissan Pathfinder 2013 couple of years ago.

MSALVUCCIREALTOR

25 de sep. de 2015

The service representative was very professional and responsive towards my service visit. I have been coming to Nissan for over 7 years and service has been excellent.

hfob5

24 de sep. de 2015

On time, courteous, price was as promised. Dropped car off evening before and asked if they could have noon and it was. The service personnel are always pleasant and they have never tried to add in additional unwanted repairs. Very happy with them.

wspirito

24 de sep. de 2015

Great dealership.Never a problem with the service department.For over two years I never had a problem.Very good to deal with.Will buy my new car from Kellys.

AJBIANCO629

24 de sep. de 2015

Everything was excellent. Fast and easy. Tyler got me in and explained everything that was done and had me out in less than 1/2 hour.

KERRY.BERGINIII

24 de sep. de 2015

Everything was simple & well done. They came out & greeted you & brought you thru the entire prosses. Everyone was very nice & friendly. I didn't feel like I was bothering them

GCASSDIVE

24 de sep. de 2015

Again we came in told Shawn what we wanted he explained everything and we drove away with the SuvWe wanted at the price that fit our budget.

John Price

23 de sep. de 2015

I have been a customer of Kelly Nissan of Woburn since 2009. I've always been happy with their service. If anything it has just been getting better.Great service and great people.

escarole

23 de sep. de 2015

I have an older Nissan Maxima that I love too much to trade. Over the past couple of years I have been having it serviced at the Woburn location. I have been dealing with David Dennis, who understands me and my attachment to my Maxima. I usually prefer to wait while the work is done and it helps that service there is always fast, even when parts have been needed they manage to get them pretty much on the spot and I'm out of there quickly knowing my car is good to go.The cost at the end usually turns out lower than the quote!! The waiting area is well equipped with coffee, tea, ice water a vending machine and wifi. There is a great play room that is well separated from the main space

Nissan Owner LexingtonMA

23 de sep. de 2015

I had an exhaust leak requiring replacement of the muffler and exhaust pipes form the engine. After the initial repair, exhaust noise was louder than before the repair. After two successive visits, I still had exhaust noise that I did not have , even with the leaky exhaust. Whether it is loose heat shields, leaking gaskets or a defective muffler, I don't know. But I do know that for 10 years the exhaust noise was at least 30 or 40% quieter than it is after spending nearly $1000 for the "repair". I think the dealer should have started over, put another brand new muffler and pipes and carefully insured that the heat shields, hangers/brackets and joints were properly secured to correct the issue, rather than returning the vehicle to me in its current condition. On top of that, before properly fixing this problem, they found other things that could be repaired for another $2000. Why do any of that when the last repair was bungled?

MAMLM2

22 de sep. de 2015

Been a customer for some time with Kelly. Always very happy with the service etc. For the past three years have been with the Woburn facility rather than Lynnfield as they are closer to home. Just signed up for a lease car. My trade in was great and it met my financing goals spot on. My sales person Shawn was out of site with his attention to my goals and delivering without a hassle. The service department with Dave over the last few years has been so good I will take my wife's car in for service too. Five stars for the entire goup. Will miss Tina though.

NICKCASTLEFOUR

22 de sep. de 2015

We came into the dealership looking to buy and drive home a car on the same day while trading in another vehicle. The sales and finance teams easily accomplished what we thought was almost an impossible task and also put us into a great car (Maxima) at a great price.Thanks to Dave Macloon and the Nissan team for exceeding our expectations.

mjg001

22 de sep. de 2015

Fast, easy with exactly the car I wanted. I walked in looking at a bigger (more expensive) model and Billy was happy to switch gears with me to a car that fit my needed.

PMORRISSEY073

21 de sep. de 2015

I have purchased or leased Nissans since 1990. Starting with Crest Motors through Ira and the start up of Kelly Nissan. This was the most seamless and stress less experience ever.. I am amazed at the change in this dealership. My first contact was with Hollianne (by phone), I explained what I needed and arranged an appt. Hollianne introduced me to Saulo who found the car and set up all the needed paper work. He was exceptionally gracious,effecient,knowledgeable and thoughtful. He thoroughly showed me the features of the new vehicle even helping me set up my bluetooth. A very hard working young man with total integrity. Jose the business manager was also gracious and effecient. Everyone I came in contact with was as gracious and welcoming including the service department. It was a really pleasurable experience. I never dreamed I'd feel that way.

MATT.H.DUCHESNE

21 de sep. de 2015

Staff was great. Had my Nissan Altima transmission completely replaced. Couldn't have been more seamless, dropped the car off on Monday, got my rental car (courtesy) and was notified on Thursday that my car was ready.Was extremely impressed with the professionalism of the staff, their understanding of my frustration of a new car needing service, and the timely manner in which they took care of all issues. I went to another dealer to get my car service, and was sent on my way with a transmission that did not work properly. Kelly (where I bought my car) took care of it. I will go to Kelly going forward and not deal with any other service places. They were helpful, responsive, and did the work quickly, and the most professional of the staffs I've dealt with in any service dept. I dealt with Khoa who is not on the list to select - he was very, very helpful.

GELINEAU_J

21 de sep. de 2015

Staff are great here, loved my first experience at Kelly. I'll definitely be back again for my next oil change. A big thanks to Dylan and David in service who really helped me out!

JSTRELIS

18 de sep. de 2015

I bought a 2015 Altima.. Salesman Dave was great.I feel like I got a great deal on the vehicle we wanted and we are very happy

BrandonC

17 de sep. de 2015

From start to finish, everyone at Kelly Nissan of Woburn was exceptional. From helping to turn in my lease from Infiniti to driving away in the vehicle, everyone we encountered and had to deal with was phenomenal. Gary, John, and Jose always explained everything thoroughly from start to finish. This has to be my easiest experience at a dealership yet. I would certainly go to them first after my lease is up. Thank you all!

MCBMFLYNN

16 de sep. de 2015

I recently leased a Nissan Sentra there and was very happy with my experience. I was given a good amount for my trade in and walked out of there paying what I wanted to.

MACDONALDROBIN14

16 de sep. de 2015

We had a wonderful experience buying a new car for our daughter. Gary was very attentive and helpful. He worked well with me and my husband. He also worked with my daughter to answer her questions too.

FRANNYODIE

16 de sep. de 2015

Experience was great. Professional and friendly staff. Had the best sales man Bill. No hard sell just an overall great experience. We are returning customers.

BNIMS0895

16 de sep. de 2015

Joe, my salesman, was fantastic! He constructed a great deals and showed me in the ins and outs of my new vehicle. I will recommend him to both family and friends.

wabashwhite

15 de sep. de 2015

I just came in for a quick oil change. I didn't realize that my inspection sticker was almost expired. I got a new sticker at the same time. Saved me time and aggravation from finding a gas station to do the inspection.

RCIAMPI24

14 de sep. de 2015

I had recent service on my Altima on Saturday morning. They took me right in and started working on my vehicle and had me out in no time.I have had service done by them on both my vehicles and will always go back.Thank you for excellent service

APOWERS

14 de sep. de 2015

I just picked up my new 2015 Nissan Pathfinder and traded in my former Pathfinder. The new model is quite sleek! Bill Sullivan was GREAT!

LMCDONALD0

14 de sep. de 2015

This regular service was done on a Saturday morning. Just drove in and was taken right away, the service was done, and I was on my way within 45 minutes. All good!

MAILGUY

14 de sep. de 2015

My over all experience at Kelly was fantastic, friendly and laid back. Tony was extremely helpful in every regard When I bought my Rogue I had an insurance/Registration issue (no fault of Nissan) Tony and Kim provided outstanding support and fixed everything in a day.

Mateusz

12 de sep. de 2015

I recently purchased a 2011 Nissan Sentra at Kelly Nissan of Woburn and I was very pleased with the experience as a whole. The staff was friendly, did not play games, treated us like people rather than just customers, and did everything in their power to help negotiate a reasonable price for the Sentra. I would absolutely recommend the dealership to anyone looking to buy a car.

LINDSAYHOLTON1

11 de sep. de 2015

Have been brining my car here for servicing for years. The staff make brining in your car for servicing a very easy process. Would highly recommend.

WOODS_JOANNE

10 de sep. de 2015

Just an overall pleasant experience. Lounge was clean and comfortable. Staff was courteous. Turn around time was fair and reasonable. All in all an easy chore off my list!

Andrew

10 de sep. de 2015

Friendly, quick, convenient service with fair prices. Not what you'd expect from a car dealer. Foolish to go anywhere else for service. Even the waiting area is nice,clean with free coffee and internet.

AGRAY0

10 de sep. de 2015

Saulo and everyone I had contact with at Nissan Woburn made it very easy for me to purchase my new car. Everything was explained to me in details, and I truly felt Saulo was honest and up front .Very helpful and pleasant sales person. I must say everyone at Nissan Woburn was great. I would highly recommend Saulo and Nissan of Woburn .Thank you

Patti aka High Maintenance

9 de sep. de 2015

Dave always takes good care of me whether a simple oil change or an issue with the vehicle. His professionalism and going the extra mile to ensure my vehicle gets needed repair or routine service ensuring my vehicle is in top running condition without breaking the bank.

JENNAMARIE22

9 de sep. de 2015

Even though I have moved to an area south of Boston, I continue to lease my cars from Nissan of Woburn specifically to work with Shawn Crowley. He is very honest and up front, and I know I will be getting the right car for my needs and my budget. This is the third car I have leased with Shawn in the last six years, and as usual, this was a very easy process. I was able to drive off the lot with my new car the very same day I came in to discuss my options. I would highly recommend Nissan of Woburn and Shawn Crowley.

RICH.CANNEY

9 de sep. de 2015

Great job. Dave Dennis and his crew are fantastic to work with. The are friendly , knowledgeable , professional and trustworthy. They are the main reason I would return to Kelly Nissan to purchase another automobile

deedees12

9 de sep. de 2015

Went in for an oil change with no appointment. Was taken care of immediately and in and out in less than an hour. Staff was super friendly.

dmorse3

7 de sep. de 2015

I took my vehicle to Kelly Nissan Woburn on 3 different occasions in the last 2 months. First for the 33,000 mile check and oil change. They changed the oil and thats about it. They did not do the recommended checks at this mileage. I had to take the vehicle back because certain reminder lights came on, which would not have happened if they did the job right the first time. They also do an alleged "Complimentary Multi-Point Inspection" on the vehicle. I do not know how, but the tires on my vehicle actually have more tread on them from the last inspection, compared to the first inspection a month ago. They also stated that the rear brakes need to be replaced immediately. This all happened in a month, and my front brakes are in better condition now, than when they checked them a month ago. I guess it depends on the mood of the person inspecting the vehicle. Maybe they get paid commission for recommending repairs? I purchased the Murano new at IRA NIssan Woburn 3 years ago. I always had the car serviced at Woburn and never had a problem until recently. It appears that the Service Department is going down hill and I am very hesitant to return for any future service.

ROBERTBRACEY

4 de sep. de 2015

Service was great, same day service, they dealt with the warranty people and were able to get the work done under the warranty. Have always had good service when needed at this location.

RUBENUCCH

3 de sep. de 2015

The team at Kelly Nissan is wonderful, people are prompt to serve you, while attending your car needs. From the sales persons, to the service team, everyone there cares about you and your car. Excellent!!!

greiner1028

12 de ago. de 2015

I recently purchased a new car through Kelly Nissan of Woburn. This was the best car buying experience for me. During this experience I did not at any time feel like I was rushed or forced into anything. Overall, all the people I worked with during this experience went above and beyond. Thank you Kelly Nissan of Woburn. Happy New car owner. SG

JT

5 de ago. de 2015

I recently purchased a new car from Kelly Nissan of Woburn. It was by far the best car buying experience that I have ever encountered. The staff was extremely knowledgeable and did not pressure me into buying anything that I did not want. They were great with pricing and financing was so easy! Car buying is usually a headache for me but this time was a breeze! I would recommend this dealership to anyone who is in the market for a car!

englishwithmary

17 de jul. de 2015

I was notified by Kelly after posting on True Car. Sara called me twice and sent emails. After seeing 3 other dealers I called Sara and told her I wanted to lease a 2015 Sentra. She assured me that Kelly could meet that any offered price. I made an apt. and went with my husband the same night. Upon arriving and being greeted by David and Sara, I was told that the price for leasing the car was $199 a month. I explained that I came to Kelly because I was assured that Kelly would meet or beat the $185 price. David then told me that I was not telling the truth because he had a recording of the call with Sarah. I told him to produce it and he told me he had printed out a copy of the call which said I agreed to $199 a month. I told him to bring a recording of the call and a manager. The manager from xxxx, John Murray sat down with us and told us we were lying. He said he did not have to let us hear the recording because Sara had printed out the transcript. This got terrible ugly. We left after being told we were liars and terrible people. We bought a car the next day at Colonial Nissan in Medford. We were treated like valued customers and got the lease for $185 including taxes fees and license cost. Kelly in Woburn (John Murray) told us anyone who told us they could lease us a 2015 with no money down was lying to us. The people we came in contact with at Kelly were a nightmare and made one wish they could shower as soon as possible. We told our friends about this experience and they told us they had similar experiences with those people. BEWARE of David, John and Sarah at Kelly Nissan.

xtrucker93

4 de jul. de 2015

I met with Dan Holloran and test drove a Murano Platinum. Came back after two weeks and made the purchase. Dan was very friendly and pleasant to deal with. Came to an agreement in about 10 minutes. Picked up the vehicle the next day and Dan took extra care to make sure everything was perfect with the car. This was a very positive experience. Talk to Dan, he is very good. Thank you all.

marshall

24 de jun. de 2015

I just wanted to take the time to express how disappointed I am with my buying experience today and yesterday. I went into your dealership looking for a particular cara 2009 Chevy Aveo with 17,000 miles. Practical, simple, point A to point B. I met with a very nice sales guy who's name I'm leaving out. I was happy with the internet pricealready below book value--so I didn't even want to negotiate. Things got bad when I went into the box (yeah I've bought a few cars before--even sold them for a few months--I know a little lingo). I said I was willing to look at financing options separate from what I already had with USAA (because why wouldnt I be) and the finance manager, Jose, was able to save me a couple percentage points. Great. I ended up buying GAP insurance. Great. Thought about it over night, looked at the book value, my insurance deductible, etc, and decided I wanted to cancel. I just decided that the risk wasn't worth the $800 GAP insurance contract. Keep in mind we're talking about an overall transaction that was well under $10k. I knew that my payment wouldnt change when I cancelled the contract, but that it would reduce my loan balance. Great. I was planning on paying extra every month anyway. When I went to get the car today I also met again with Jose to cancel the GAP. I expected that hed do his best to talk me out of it. Fine. What happened was one of the most unprofessional experiences Ive ever had in my life. I have never been called buddy so many times in 10 minutes. Jose was entirely degrading and insulting. He kept telling me I didnt know what I was talking about, that the risk exposure was higher than what I thought. When I pointed out that the contract even has the NADA value and loan amount right next to each other he told me condescendingly that, Its a typo, buddy. Jose also told me that insurance on a total loss only pays out clean trade value plus tax. I know thats not true. I know that you get the cost to replace your vehicle minus your deductible because unfortunately its happened to me. He barely helped me fill out the cancellation form, and then didnt even stop me from writing information in the wrong spot. He told me to sign it and said hed white it out to fix problems later (seems at the very least sketchy, right?). Needless to say Im doubtful about the cancellation even getting processed, so Ill have to follow up on that to make sure it happens. Too bad the condescending attitude didnt work for him. Now Kelly Nissan have an unhappy customer AND a customer who didnt even buy the $800 GAP contract! Ill do my best to tell the people I care about to steer clear of Kelly Nissan. I would hate for anyone else to be treated that way. Although I do have to say, the car was a good deal.

Cflynn

30 de may. de 2015

Kelly Nissan will tell you anything to get you into their dealership. I had a great deal with another dealership but had to wait a long time to get my dream car. Jenn from Kelly contacted me and informed me they had my car in stock. We texted for a few hours and I shared my concerns with her over leaving the other dealership. I asked for reassurance that the car was in stock and was given a link to the car and told her managers had called to confirm its availability. I was elated and trusted Jenn. I even made a point to ask if she'd get a cut of the commission since I felt she had earned it. I left work early, drove to dealership A to get my deposit back and then drove over an hour to Woburn. I was treated like a VIP, but now realize that was part of their plan. After 20 minutes with Ali, he informs me that "my" car was sold and he suggested I just pick another color that is in stock. I keep a car for 7-10 years and want one I love. I was livid that I had been lied to and Ali said, "if only you had put down a deposit this wouldn't have happened!" How dare he! If Jenn or her managers had asked me to, I would have. He then apologized for not calling to confirm it was on stock. Wow, interesting as I was told managerS had called. What a waste of my time. Bottom line: this place doesn't care about your wants or time....they just want to make a sale and will tell you lies to get you in the door. It was humiliating and upsetting.

Cathy

11 de may. de 2015

I recently bought my car here, I will never go anywhere else again! Sara in the Internet department was very helpful, she understood I didn't have much time and helped to get as much done prior to my visit as possible. My salesman Gary was quick and knew the car inside and out. Overall very impressed!

Kristine

9 de may. de 2015

I had a great experience with the entire staff here. From Sara in BDC who found the right car for me, to salesman Matt who made me feel so comfortable with no pressure and was so knowledgable to John in finance who got me the best deal possible. All in all it was an easy and stress free experience from beginning to end. I would recommend this dealership to anyone!

Kristinek222

9 de may. de 2015

I had a great experience with the entire staff here. From Sara in BDC who found the right car for me, to salesman Matt who made me feel so comfortable with no pressure and was so knowledgable to John in finance who got me the best deal possible. All in all it was an easy and stress free experience from beginning to end. I would recommend this dealership to anyone!

ck0305

14 de abr. de 2015

I had a fantastic experience with my last car purchase at Nissan Woburn. My salesman Dave was very professional and knowledgable, and I would definitely purchase my next vehicle from him.

Seven Springs Travel

31 de mar. de 2015

Shopping for a car is usually a grueling experience. We checked out several dealerships and left confused and annoyed. We stopped at Kelly Nissan and lucked out getting Dan Holloran as our salesman. It was a pleasure doing business with Dan. He was knowledgeable, low key and had a great sense of humor. After purchasing a Rogue we were ready for the dreaded meeting with a finance manager. Again, we were fortunate to meet with Jose Soto. He made the process smooth and seamless. We highly recommend Kelly's dealership and staff. It was a 5 star experience.

Princessj77

30 de mar. de 2015

I went to the dealership without an appointment. Before I even walked into the dealership, Ali came out. He was very attentive, friendly, and professional. I feel like he really listened to what I wanted. He worked with me to get me a great deal. He also went above and beyond his role. He drove my new car home for me. He was wonderful and I will be a lifelong customer of Kelly Nissan because of my experience.

llincoln3

16 de mar. de 2015

Came to Kelly Nissan because of Joe Gulino, having leased my last car at a different dealership that Joe worked at before the dealership was sold, I followed Joe to Kelly and I could not be happier with my decision to come here. Joe is a no pressure but attentive deal maker that worked with my wife and I to get our new Rogue and the team at Kelly Nissan made sure we had the best experience we could with our choice. Having a dealership that is customer friendly makes a difference and having a no pressure salesman seals the deal for us, we will be back to get our second car soon.

akel929

13 de mar. de 2015

I went to Kelly Nissan to look at a used car I had seen online. When I walked in the door, David Macloon was waiting to greet me, even though I had just shown up without an appointment. There was no standing around awkwardly waiting for someone to come over. The car I had seen on the dealership's website was available for me to test drive, as advertised. I had shopped around prior to coming to Kelly, and found the used vehicle was listed at a fair price; it was lower than comparable vehicles elsewhere, so there was no need to worry about too much haggling. David could not have been nicer and easier to work with. He got me a fair deal on my trade, and made the whole process move quickly and efficiently. I am very happy with my new car!

Steph

13 de mar. de 2015

I couldn't have chosen a better place to go and get my new car. I met with Stormy Gulino who found the exact car that I wanted. The one thing that stood out about Stormy is there was no pressuring into buying the car or adding things that I did not want. She was so personable and attentive to my needs and I'm very grateful! I also want to thank Brian in management who worked with me to help get a price I was comfortable with. Great team over at Kelly Nissan!

jpick13

11 de mar. de 2015

Our salesman was Bill Sullivan. We came in knowing what we wanted for a car and he put the deal together as fast and as professionally as possible. Our financing came through and Bill took care of the registration and the plates in a timely fashion so we were able to pick up the car in only a few days. Jose Soto was our finance guy. He was funny, nice, and handled the paperwork so quickly. He made sure we got the best rates possible for our situation. Overall, the experience was great (5 stars) and we would recommend the dealership and especially Bill Sullivan/ Jose Soto (in financing) team to anyone looking to purchase a Nissan. Thanks a lot Kelly Nissan of Woburn for an amazing experience!!

Gus

3 de mar. de 2015

I usually don't write a lot of reviews (though I read them) but I really want to praise Kelly Nissan of Woburn and recommend it. It was the fifth (Honda and Nissan) agency I visited during my car shopping process and, hands down, it was the best. It was also the last because they offered not only the best deal (financially speaking) but also the best service so I made business with them. Dan Halloran's sales approach is what we were looking for. Someone who doesn't b.s. around, is not on your face and speaks in a way that can be understood. He patiently answered all the questions I had and was attentive. The other team members (Brian in Management and John in Finance) were extremely nice and assertive as well. It didn't take more than one visit to make my decision and finalize the lease agreement with them! I highly recommend it.

Jacquelynjs

6 de feb. de 2015

Last time I got my oil changed they told me that I needed new brakes and then I was down to 2 mm starting with 8 mm so I took my car to two other certified automotive technicians and they told me that my brakes were not even halfway worn. The Nissan dealership wanted to charge me $260 to get new brakes when there was absolutely nothing wrong. Don't trust these people there scammers and liars they tried to take advantage of me. Save yourself money and go somewhere else where they're honest.

signs

31 de ene. de 2015

Unfortunately, our company car needed to be replaced immediately. I spoke with Shawn Crowley in the morning about our predicament, told him what type of car I'd be interested in, and within an hour or so he showed up at our business with a car fitting our needs. He reviewed the car with me and I decided to purchase it. That evening I signed all papers and drove home in my new car! I'm more than pleased with Shawn's exceptional attention to my needs and Kelly Nissan's efficiency in handling the paperwork and registration requirements. Second car we've purchased from this dealership and salesman. Highly recommend Shawn Crowley and Kelly Nissan!

Mike Ahlin

5 de ene. de 2015

I went to Kelly last week looking to pick up my first car as a college graduate. I was met by Gary in the parking lot while looking aorund, and he was nothign but helpful and professional. We took an Altima out for a test drive and then began to talk finances. They were able to accomodate my price range and we were able to do business that day. I didn't even think to go to another dealer. The entire staff was courteous and professional and I could not have a had a better experience. I am very pleased with my Altima. Gratned I have only had it for a week, but it has been great so far. Gary gave me the ins-and-outs of the vehicle before he sen me off and followed up with me to make sure everything was going great. Any questions that I have he told me not to hesitate to give him a call. Thansk again Gary for all your help and support in choosing my first post-grad vehicle! All the best,Mike Ahlin

mike

5 de ene. de 2015

Gary Masiello met me in the parking lot, right away he wasn't pushy he was a regular guy interested Inme and my needs,he got me the car I was there to see and within no time we were on the road.Gary answered any and all of the questions I had about the car as we were driving. he really knew his product.we got back to the shop sat down had a cup of coffee and hashed out a good deal for all. the process went smooth as Gary walked me through like the perfect gentleman that he is.I have had several questions since I purchased my new car and Gary has always taken my call and talked me through or arranged to have my problem taken care of. You people not only have a very good employee but more importantly you have a very good people person in Gary who actually cares about the people he is dealing with. Thanks Gary for your professionalism-Mike

JanetBM

6 de dic. de 2014

Saulo is what made us come back to inquire about re-leasing for my 88 year old mother. I purchased an Altima in March and there were a couple of issues that were not related to Saulo, but other employees who didn't follow through, and Saulo made sure that they got resolved. I was in for service with the altima and started discussing the re-lease with Saulo while I was waiting. By the time my car was finished, we had looked at the available inventory with the features we wanted or excluded the ones that she didn't need, and all I had to do was have my mother come down and test drive and sign.The new car was ready when promised and we could not have had a better experience. If you want to deal with someone who listens to the customer and wants to make sure all his customers leave happy, then call Saulo.Also, David in service is outstanding as well as Tina the service manager.

arindamguha

4 de dic. de 2014

I went to Kelly Nissan to buy a new vehicle. I did check out the different Nissan Altima models before zeroing in on the model of my choice. Ali Lohar was particularly helpful in the entire process. Ali was professional, knowledgeable, friendly and always ready to go the extra mile to help his customers out. He was able to work out a good deal for me and I walked out of the dealership happy with my new purchase. I give him 5 stars and recommend him strongly to anyone looking to purchase a car at this dealership.

ewn313

20 de nov. de 2014

Very bad experience. Quick to sign papers and pressure into putting money down before a bank was ever contacted. Waited over an hour to speak with a finance manager who gave me less than 2 minutes of his time and after asking for a 1000 dollars more for a down payment would not give me the payment back for over 24 hours.

sriram ps

19 de nov. de 2014

Poor sales. The sales person was no interest to sell the car. He had this trainee with him and they both uttered poor jokes. He thought I am not there to buy the car , and I read his mind immediately and mentioned many times that I will buy the car the next day. He did not explain the features of the car, and he had lame reasons not to apprise my 2013 car. And when I insisted, he apprised my 2013 car to 4k below the dealer rate. When I said the actual apprised value from other kelly showroom, he was like, "Ok, what do you want now"? I just got irritated and walked away. If he is not interested to do sales on that day, he should sit back at home, relax or take a vacation. He wasted all my time that evening. The same sales person has very poor rating and I am wondering how he is still with this showroom.

William Spirito

5 de nov. de 2014

I have never had a bad experience at your dealership. I was always treated with respect .thank you for that!

PN10

22 de sep. de 2014

Can not give 5 stars because of the Lynnfield experience and they are owned by the same people/ We have heard many ads for Kelly Nissan and was looking forward to visiting their dealership....While looking for a new car we went to Kelly Nissan of Lynnfield. They were horrid. The salesman was awful. We received a call from Kelly of Woburn and decided to give them a try. What a refreshing difference. We were greeted at the door by Matt and he was professional and to the point. He was a pleasure to work with. I would highly recommend working with him. The only criticism I would have of this dealer ship was the finance people. We waited a long time to meet with them (over an hour) and he was VERY pushy. We told him exactly what we wanted and we were going to pay cash. You would think that would speed up the process but it prolonged it.

E92

20 de sep. de 2014

Had the worst experience here. Very condescending, rude and did not want to take full care of a problem they caused. Customer service not priority.

Jennifer

19 de sep. de 2014

I went to Kelly Nissan to look for a car to lease. I'm a recent college graduate, grad school student, and a teacher. I was looking for a reliable car that would get me to and from work without breaking the bank. I ended up getting a 2014 Nissan Sentra, and I absolutely love it. Ali Lohar was the car salesman who assisted me. He was very polite and patient with me as I made all the decisions about my new car. He worked really hard to help me find a car that was right for me and in my price range. The dealership was very comfortable and clean.

GVen2310

17 de sep. de 2014

The used car I purchased recently is the second vehicle I have purchased from Kelly Nissan and both experiences have been top notch. The salesperson Shawn Crowley that sold me the car was incredibly knowledgeable and personable, and I would recommend him to anyone looking to purchase a car at this dealership. I will continue to have my car serviced there and will be stopping by the next time I am in the market for a new automobile.

mom4ruby

3 de sep. de 2014

I recently had my 2004 Kia Sorrento serviced, and the friendliness of staff and quality of work I received was exactly what you want in an automotive experience! Mark Zayac was all smiles, polite, helpful, informative & someone I would absolutely go see again for any/all my car's needs. His overall description of what was done, step by step, to the car left me feeling very confident and pleased. The level of detail and overall quality of the services I'd received gets an A++ in my book! I am a career nanny of over 24 years, and my car is forever carrying the precious cargo of the families who trust me to keep their kids safe, and I, in turn, trust Mr.Zayac to help me continue to do so for many years to come! Thank you to Kelly Nissan of Woburn for having such an outstanding Service Advisor & thanks again, Mark Zayac!!

MelYo

3 de jul. de 2014

I brought my vehicle here for the first time and I was extremly impressed with the team. They were attentive and very professional.

cd85

2 de jul. de 2014

Cavan Dunn addressed all of my concerns and seemed very sincere. He really helped me feel better about my entire experience, and was very responsive to our needs. Thank you Mr. Dunn.

johndee51

24 de may. de 2014

I went to Kelly Nissan after searching online while looking for a new car for my wife.We went there on a Thur.to see what they had in stock and to get a rough idea of a price on a new Rogue.We were met by Saulo Costa who showed us the cars he had available in that model. We told him we wanted to go home to decide and he gave us his card with his business # and his cell # and told us to call when and if we decide to buy the car. There was no pressure what so ever and he went over everything about the car,financing,options,etc.We called him the next day and asked if a certain car we liked was still there and he said it was.We went there,took the car for a test drive and bought it.The finance girl,Monica was also great at explaing our options and rates and got us a better rate than we had expected.While waiting for my new car to be prepped and the plates and registration to come in,I sat in the waiting area where people wait for their cars being serviced.While sitting there I watched and overheard conversations between customers and service reps and not once did I hear an unhappy customer. The reps would come out,explain what was going on and how much longer it would be before their car was ready.All in all is was a great experience for dealing with a car dealership. I have bought many new cars and never had as good an experience as I did at Kelly Nissan. I highly recommend them to anyone looking to buy a new or used car.

Huntley

28 de abr. de 2014

I had a five star experience from the internet managers, to my sales person, john spence, to the financing person, just stress free and helpful. Thank you Kelly Nissan .

ELENI

10 de abr. de 2014

Shawn was great at helping me choose the right car for me and my children. He was informative, listened and has the knowledge of the car. He was great!!!

michaelmonteforte

9 de abr. de 2014

I had a great experience at Kelly Nissan of Woburn. Joe Gulino was friendly, knowledgeable, and helpful. I would definitely recommend him and this dealership. My purchase was hassle-free.

MauricioF

7 de abr. de 2014

I recently lease a 2014 Nissan Rogue. Saulo Costa is an excellent salesman. He worked with me to figure out what I could afford and what vehicle would best suit me. There were many vehicles to choose from. No pressure, very accommodating and excellent customer service even after the sale was complete. I highly recommend Saulo Costa and Kelly Nissan of Woburn sales department. No pressure, just a very pleasant experience. Thank you Saulo!!!

natalieann2013

7 de abr. de 2014

This is the third time I have leased a Nissan with this dealership. I have always had a good experience. Twice I have dealt with Shawn Crowley and he has always been very good during the process. It does not take long to complete and he is always police and efficient. I hope to continue to do business with this dealership. I think Nissan makes and excellent product.

LB

4 de abr. de 2014

Joe is great, knows his Nissan cars and even sat in the car with me after the purchased it to make sure I understood all the features. I will be back when I need a new car. All around great experience. I will suggest Joe to others. Thank you.

Automence

31 de mar. de 2014

Very knowledgable of product, genuine and honest. Believes in Nissan Product and knows all the brands bells, whistles and mechanics to be functional with The Nissan Brand and Competitors. Great person with cordial personality.

mlcopithorne

12 de mar. de 2014

I went to Kelly Nissan because my lease was expiring and I wanted to lease a 2014 Rogue. I was a little reluctant at first because this was a new dealership for me because they had recently taken over my previous dealership. However the experience at Kelly could not have been better!Saulo Costa was great! He didn't pressure me into anything that I did not want and went above and beyond to get me the vehicle that I wanted.He guided me through the buying process and made sure that I knew everything about the vehicle before I drove away. I would recommend thisdealership to anyone wanting a positive buying experience and most especially I would recommend asking for Saulo Costa for a salesperson!

Kathleen

8 de mar. de 2014

Lots of inventory to choose from . Stress free shopping with lots of room to look around . Salesman Shawn was professional , helpful with no pressure on buying . We had visited 3 other dealerships with intent on buying a car that day . Went back to Kelly Nissan and drove are new car home that night . Couldn't deny the service , prices and car was just what we wanted . Would recommend Shawn and Kelly Nissan to others !

Leslie

8 de mar. de 2014

My very first experience with Kelly Nissan of Woburn was a "GREAT" one. I am very satisfied with the help that I received from my Sales Associate Shawn Crowley. Shawn was wonderful. He made my husband and I feel comfortable from the start. Not once did we feel pressured. I would highly recommend Shawn to anyone who is looking to purchase a car at Kelly Nissan of Woburn.

Bosstownclothing

8 de mar. de 2014

I had brought my lease Altima to another service center for a oil change and a free inspection. At that time they informed me that our vehicle needed a new battery, they gave me a print out and the report clearly showed that we needed another battery. My wife and I decided that we would take the car to Lynnfield to get the battery changed, since we're business owners I decided to take it to Woburn since it's closer.When I got there I thought I would be in and out since I was the fifth person in the express line. When I got checked in I explain the situation to Tina and showed her the print out that I got from the other company. She said that Nissan had to do their own test which was understandable, I was under the impression That I would be there for no more that one hour. I can't believe I was there for three hours and five minutes just to get a battery changed. the reason I'm kinda upset is because I had to call my wife to tell her she had to walk to our business location while carrying our lunch and dinner, then she had to be there all alone and she had to find someone walking by to unlock and carry our security gate.That was my first time at the Woburn location, I'm not sure if I would ever return again.

TedS

3 de mar. de 2014

After a couple of horrible experiences on the Automile I decided to try much closer to home- Kelly Nissan in Woburn. From the moment I walked in the showroom all of my previous bad experiences were gone. I was approached by Bill Sullivan (approached, not pounced on), and after a few questions we were test driving a new Sentra, which I loved. I told him I needed to go home and talk to my wife before committing, and he couldn't have been nicer. No pressure (even though the next day was the end of the month), just a business card and a convenient time to call in the morning. I called the next day and told Bill I'd rather purchase a car than lease one as we'd discussed, and he had me come in a few hours later. The paperwork was painless, and I probably got a much better deal on my trade-in than was warranted. The scary part of buying a car for me has always been the financing, but at Kelly it was so non-scary I couldn't believe it.Monica Smith processed the paperwork like we were sitting at her kitchen table- I was so at ease I momentarily forgot I was spending thousands of dollars! The showroom is spacious and neat ( I work in a paint store and am always looking at that), the signage made it easy to choose the features I was looking for, and everyone I met, from Dave in service to Brittany the receptionist was very friendly. I won't be needing a new car for a while, but Kelly is going my first, and probably only stop when I do!

Ken- Tough To Please

3 de mar. de 2014

I needed to buy a new car not because I wanted to but because I was forced to when the car I was driving decided to take an early retirement. I visited a number of dealers within a 20 mile radius of my home. Today, there are a lot of great cars out there to choose from, so I had to use my gut and trust the feeling I was getting when I visited Kelly Nissan of Woburn. Ali was the lucky draw when I entered the showroom. This was the last car that I was going to test drive before making my decision. I was interested in the Murano. I was considering the Mazda CX-5, Chevy Equinox, Honda CRV or Toyota Venza! Based on these models, Ali convinced me to test drive the Nissan Rogue. Low and behold, it was the WINNER! We discussed my price range and the car I would be trading in and he worked hard with the Sales Manager to make it happen. Ali made the difference in my final choice. He was professional and thorough in his explanation of the features and services that Kelly Nissan would provide to me as a customer. When I came to pickup the car, it was ready and they had done what they said they would do! It was a great car buying experience and I would highly recommend Kelly Nissan! Keep up the good work!!!!! Thanks, Ken

KW

2 de mar. de 2014

After visiting several dealerships during my search for a new vehicle, I went over to Kelly Nissan. From the test drive, to the trade in negotiations to the actual purchase, the friendly staff really made the process quick and easy for us... which was great since we had an energetic 2 year old in tow. It was truly a hassle free buying experience and I highly recommend this dealership.

kdempa

2 de mar. de 2014

I needed to buy a new car, not because I wanted to but because I was forced to when the car I was driving decided to take an early retirement. I visited a number of dealers within a 20 mile radius of my home. Today, there are a lot of great cars out there to choose from, so I had to use my gut and trust the feeling I was getting when I visited Kelly Nissan of Woburn. Ali Lohar was the lucky draw when I entered the showroom. This was the last car that I was going to test drive before making my decision. I was interested in the Murano. I was considering the Mazda CX-5, Chevy Equinox, Honda CRV or Toyota Venza! Based on these models, Ali convinced me to test drive the Nissan Rogue. Low and behold, it was the WINNER! It felt tight, handled extremely well on the road and had a very smooth- quiet ride. We discussed my price range and the car I would be trading in and he worked hard with the Sales Manager to make it happen. Ali made the difference in my final choice. He was professional and thorough in his explanation of the features and services that Kelly Nissan would provide to me as a customer. When I came to pickup the car, it was ready and they had done what they said they would do! He took me for a quick tour of the faciIity with lots of pride and convinced me that the sale was only the beginning and the service that I would receive after the purchase would be professional as the Sales Team! It was a great car buying experience and I would highly recomend Kelly Nissan! Keep up the good work!!!!! Thanks, Ken Dempsey

D&LR

1 de mar. de 2014

First time owners of a Nissan Rogue and we love it! Bill Sullivan provided us excellent service. Gave us many options. We will return for sure, and we are also telling our friends and family about the outstanding service provided every step of the way. Ask for Bill Sullivan!!

LCR

10 de feb. de 2014

Kelly Nissan was the fourth dealership I contacted in search of a new vehicle. Kelly provided the best car buying experience I have had in a very long time. My salesman, Shawn was courteous, knowledgeable, no pressure and worked with me to get the best price. I cannot empasize enough how refreshing my experience at Kelly has been. I would gladly recommend Kelly Nissan and the entire team to anyone looking to purchase a Nissan.

marivera

10 de feb. de 2014

I recently brought a new Juke and my experience at this dealership was outstanding from the beginning to the end.The sales rep provided excellent information about the car. He was friendly and not pushy. They understood what I wanted in a car and met my needs. At the delivery of the car he explained every aspect of the car's functions and even said I could come back so he could set up my blue tooth because I did not have my phone.I would definitely recommend this dealership to anyone that ask. I have already recommended some of my family members that are considering buying a new car.I brought this car because of the sales rep Saulo Costa.

Eddie66

10 de feb. de 2014

I found Joe very helpful and honest and that is why I bought the car from him and after the sale he showed me every thing about the truck

Jacquelynn

8 de feb. de 2014

It was great! I went in for service on my tire that could have cost me between $500 & $800 bucks. Joe Porter and the service team, identified the problem and it only cost $30 bucks. Can't beat great price, & great service. I have been using Woburn's Nissan for at least 5 years and every person in there is friendly, and there to get you the best deal and your vehicle fixed right. Thank you!!!!

adakskipper

29 de ene. de 2014

First, let me say that I am extremely particular about who services my '04 Nissan Titan. Being active-duty military, I transfer to different locations on a regular basis, and I always have to start from scratch in regards to finding a trustworthy and reputable service department. To that end, Kelly Nissan has proven itself to be a step above rest. Each time I've been to this dealership for service, I have had the pleasure of working with Joe Porter. He is knowledgeable, friendly, and dedicated. On my first visit, I needed to have my A/C condenser replaced, and Joe provided solid, candid advice and several cost-saving options. The service department took my truck in with minimal notice, and they completed the job in one day. Once the repair was complete, Joe provided me with a coupon to lesson the financial blow. Not only was this a positive gesture, but now my A/C blows colder than it ever has!On my most recent visit, I brought my truck in (again, with minimal notice) due to a possible leaking seal on my front differential. Despite not having an appointment, Joe managed to get my truck into the service bay for an assessment. He promptly called me later in the morning to report that the seal was fine, and that I did not need to replace anything (it turns out that I didn't have a leak...long story). His honest and forthright approach is an asset to this dealership and the Nissan brand. Thanks to Joe for his caring attitude and for taking care of active-duty military members!This service department (and especially Joe Porter) is highly recommended for Nissan service calls. You can trust that proper repairs and maintenance are being executed at this location. Without hesitation, I would take my Nissan to this dealership again for servicing.

mdianuzzi

21 de ene. de 2014

Buying a car is always a stressful endeavor but we were proven wrong by everyone we met at Kelly Nissan in Woburn. My husband had test driven a pre-owned Murano and his first interaction was with Matt Bynum. He was very professional, laid back and not pushy - all of the characteristics we like :-) He loved the car so we both went back on January 20th so that I could test ride the same vehicle. Matt B was not in that day so we ended up working with Matt Alexander. Together we worked with Brian Pollack and he was able to get us a deal we were happy and comfortable with.. NO PRESSURE from these guys. Our final interaction was with Corey Casey. He finalized all of our paperwork, explained and outlined all of the details again so that we were all in agreement. Great experience here!! -- Mark and Debbie Ianuzzi

StephG

10 de ene. de 2014

I loved it at Kelly as soon as I drove in. Large, clean dealership with friendly people. Saulo met me within seconds at the SUV I was interested in and set me up for a test drive. I loved the car so much and wanted to take it that night. Getting the the price I wanted was slightly difficult due to a few outside factors but Saulo and a manager worked closely with me to ensure I got what I could pay... And I did. This is the best buying experience I've ever had. It was a tad lengthy because I decided to take the car that night, so it had to be prepared and I had to do all my paperwork, but it was worth it. They're waiting area is family friendly and very open; not like where I've been in the last. I love my car, I had a great time at Kelly and I'll definitely return.

jack792

10 de ene. de 2014

Its was a very cold night when I went to the Nissan showroom. All the employees were busy in cleaning the snow. I was there to buy a new car. I couldn't found anybody in the showroom. Suddenly I saw a gentleman coming to me. He introduced himself. His name is Glen Davis, very nice and caring gentleman. He showed me the catalogue and we discussed about the price. Since it was getting very late I thought of coming the next day.I met Glen next day and we discussed about the price. In the meantime Brian Pollack also joined us another nice gentleman. Me and my wife we finalized the deal.I would recommend Kelly Nissan of Woburn to all my friends.What a great guy Glen Davis is very cooperative and with great knowledge. All the guys at Nissan Woburn were great and helpful. I thank them all especially Glen Davis.

ecms

10 de nov. de 2013

I bought a nisson Rogue in 2011. Unfortunately I need a car car due to an accident. The The air bags saved a member of my family. Gary and Cory went out of there wayI would recommend them in a heart beat.

Espo

12 de sep. de 2013

Overall, very good at dealer to customer contact and assistance.

Sonya24

3 de sep. de 2013

I can recommend this dealership to everyone. I worked with Matt Bynum and it was great experience. He answered all my questions but he was not too pushy. He prepared all paperwork and I got the car earlier then expected. Thank you for the good work! Sonya.

wspirito

3 de sep. de 2013

I would highly recommend your dealership to any of my friends. My salesman was very professional and helpful. Every one that I dealt with was kind and gracious especially Mathew. I left there with a good feeling and would not hesitate to go back.I want to thank everyone who I dealt with.

StephYeomelakis

2 de sep. de 2013

I would 100% recommend this dealership to anyone. From the first time I contacted them online about the 2013 Rogue I was interested in, Joe, one of the internet sales manager was so accommodating and helpful with every question I had. This is the first car I have ever purchased on my own, and I couldn't believe how overwhelming I found this process to be. Once I finally went into Kelly, Teresa was the sales person I dealt with and she was great. She understood that it was all about comfort and style, according to my preferences, and didn't make me feel pressured at all. She walked me through the process, step by step, and explained to me what the process was. The customer service I got was 100% different from the one that I received at Quirk in Braintree and everyone at Kelly was so pleasant! I will never buy another car from anywhere else, thanks for all your help everyone!!! I LOVE my new Rogue!

glock1923

16 de ago. de 2013

Went in with the intent to purchase a new Nissan.Looked at the car with Peter and drove it.Talked about the price with Peter and he came back with Brian.Brian sat down and 'Sorry we cannot do anything with the price" and got up and walked awayWe walked out ,very disappointed, and went to another Nissan dealer. Looked at the exact same car and talked about the price and they had no problem with what we were asking..The next day we went to another Nissan dealer looked at the same car and again no problem with the price. We purchased the car at the price we were looking for. I understand the business is business but professional attitude is very important.

afitz34

12 de ago. de 2013

I would highly recommend Kelly Nissan of Woburn to anyone I knew that was looking to buy a Nissan vehicle. I have never had a smoother experience in the purchasing process of a vehicle(this is my third vehicle I have bought 'new') Both Gary Masiello and Cory Casey were both extremely helpful. Gary was very patient, and extremely knowledgeable about the Nissan Maxima. I was able to work with him to get the best dealer package to suit my personal desires in a new Maxima. He did not try to pressure me into getting features that I did not need, being aware of my desired price threshold. There was no pressure at all. Corey handled the final sales process, setting up the extras, such as an extended warrantee, remote starter, anti-theft, and financing thru Nissan. Both performed an exceptional job from the moment I walked in the door until I took delivery and drove of the dealership lot.

Lau3434

3 de jun. de 2013

This is my second leased vehicle with Kelly Nissan of Woburn and I was even more pleased the second time around. I am leasing a 2013 Nissan Rogue and upgraded, but had a price range that I needed to stay within. Shawn was very understanding and supportive to what I was I looking for. I never felt like I was uncomfortable with my purchase or pressured to buy something out of my price range. This is a company I respect and would highly recommend to anyone who is looking to lease or purchase a Nissan!

sparky4346

2 de jun. de 2013

Went in there today bout midday to take an Altima for a test drive since that's what I've always wanted to look at since I started car shopping in the last week...no pressure when I walked in at all!!! I had to ask a salesman to help me (NICE!!!)...anyway asked Shawn Crowley to show me a coupla Altimas...we looked around found what I liked took for a ride....Wanted that car!...didn't take long met with sales managers...to get a price I could afford...Done!!! Very Happy overall...we all joked & laughed while bickering (a very short time) but a great overall experience!! Gave up 3hrs. of my day but very well worth it! That's the Kelly Way!!! Thanks to all that helped! Darren from Methuen

marisa165

15 de may. de 2013

Joe and Kelly Nissan really exemplified what buying a new car should be like. They were straight with me about pricing right from the get-go, so there wasn't the "game" that other dealerships like to play. As a result, purchasing my car was EASY and quick. They knew what I wanted, I knew what they were willing to do. Buying a car should be no more difficult than setting expectations. That's exactly what Kelly and Joe did. I would happily go back for my next Nissan.

Ashlee2786

3 de may. de 2013

My experience at Kelly Nissan of Woburn with Aurthur,was excellent. He was kind and friendly from the second I walked in the door.Not only did he find us The exact car that we were looking, but he was also able to get us a great price . He was patient and answer every question I asked professionally. My favorite part of the whole experience was that I never once felt like I was being pushed to buy a car. I would recommend anyone to buy a car From Aurthur. Thank you again Aurthur I love my new car!!!!

Tomah1

3 de may. de 2013

Recently I purchased a Nissan Maxima at Kelly Nissan of Woburn. I found my over all overall buying expierence here to be excellent. My sales representative Shawn Crowley was great. He was very knowledgable of the Nissan product line, patient and straight forward with me. I felt very comfortable working with him and the dealership as a whole.If anyone is in interested in purchasing a Nissan vehicle this is the dealership to go to!Jeff, Peabody MA

dianecetrone

2 de may. de 2013

Shawn was very curtious and patient. Explained things very carefully. I was very impressed with him. My experience with him as a car salesman wiped away my hostile feelings towards them. Diane

Vijaysarathy

2 de may. de 2013

Friendly atmosphere. No overt pressure to sell car. Knowledgeable sales consultant. Could be sharper on pricing, but that is always the case, isn't it!

MChrobak

2 de may. de 2013

Joe Gulino and John Murray are very professional. I purchased a lease through Kelly Nissan of Woburn only to have it delayed 4 weeks due to a title change issue that was an error at the corporate level of Nissan. Luckily, Joe and John took initiative and gave me a rental car, paid for my gas and my first months car payment. Who could be angry over that?! I Recommend Kelly Nissan of Woburn to anyone interested in Nissan vehicles or someone who wants honesty and trust while car shopping.

Terrify

29 de abr. de 2013

Shawn was wonderful! He was very informative, respectful, and honest. I loved the no pressure way he was with me and my husband. Many salesmen speak to the man and not the woman. Shawn spoke to me when I asked questions. They did not have what I was looking for on my first visit but Shawn contacted me as soon as the vehicle I wanted came in. This is the first dealership I have been to that gave me a good feeling.

greenjo195

27 de abr. de 2013

This is a tale of two reviews. After visiting several dealerships in person and online, I found kelly nissan of woburn to be a reasonably priced, well organized and friendly place to do business. Sales consultant ted aylward was courteous, professional and knowledgable over three visits and several phone calls. I purchased a 2011 rogue; the the car I wanted at a fair ptice. It had been a surprisingly positive experience. However, this all changed upon finalizing the sale with finance manager eric krist. Mr. krist's deceptive methods, disrespectful attitude and demeaning manner left me insulted, agitated and uneasy. What had been an enthusiastic transaction was tarnished and cheapened by mr. krist's unseemly behaviour towards me. Even the following day, when making a down payment, he did'nt even have the common decency to step out of his office to shake my and thank me for my business. Unfortunately, mr. krist's disgusting display of contempt and unprofessionalism is my lasting impression of what should have been a five srar review.

diek66

8 de abr. de 2013

Peter Katulege and Steve DaSilva went out of their way to make sure that I left with the exact vehicle I wanted and that I left satisfied and happy. It is customer service from employees like them that will make me return to do business at this Dealership.

rdoherty

6 de abr. de 2013

I have been a customer of Kelly since 1998 and have purchased a few pathfinders and an Altima as well as recommending friends and family that have purchased a Pathfinder, Maxima and 2 Sentra's. After my old pathfinder was needing to be replaced, I shopped every car and truck and visited all dealerships in my area. After meeting with Peter in Woburn, I decided on an Altima. During my visit I met with Cavan Dunn the Sales Manager and Brian Dudley in Finance. All were very professional and friendly. I also had the pleasure of meeting Brian Kelly himself twice during the purchase. The experience was very much what I had experienced with Steve Vitalli and Jack Tutty in the Lynnfield location. I did experience a very minor issue with a broken clip on the seat and it was instantly handled by the on duty service manager. (I did not get his name but he did help keep my Pathfinder on the road for 2 years longer than expected. It should also be noted that I decided NOT to trade in the Pathfinder and kept it as second car to tow and haul around town. The truck itself has over 174k and runs strong.

dynr

6 de abr. de 2013

I had a great buying experience. Friendly environment, helpful sales people. Worked with me to get the best deal with my trade in and helped me with the financing options. This is was a very easy transaction and I would recommend them to all!!

jfl784

6 de abr. de 2013

Came into the dealership with zero expectations. Needed a new car and was unsure exactly if I wanted to buy / lease and what I wanted. I had a 2006 Nissan 3.5 SL and was navigating to a similar model. Met Joe Gulino. Really nice Gentleman to deal with. We talked and soon was test driving an Altima. After we discussed options, and color, I purchased a new SL 2013 Altima very similar to what I traded in. The Dealership was very fair in working with Joe and myself to negotiate a deal. Brian Dudley made me feel comfortable with no high pressure sales as he went over the closing documents.I left their feeling good about the entire process with no regrets. Dealing with Joe was a five star experience. Thank you!

MichaelS1990

5 de abr. de 2013

My experience at Kelly Nissan in Woburn was great. We were quickly greeted when we arrived and immediately felt that it was our salesperson's objective to get us a great car with the best possible deal. Aurys was insightful, provided great advice, and was very responsive to my preferences. Our original intention was to check out other dealerships throughout the day, but Aurys wanted to make sure that we did not leave without purchasing a car. In doing so, he gave us what we felt was one of the best possible deals we could have received. We got a more than fair price for my trade-in and were offered other incentives which made the deal impossible to pass up. Originally, I wanted to add a spoiler to the car (which Aurys offered to throw in for free) but after consideration I decided the car looked best without it. In place of the spoiler Aurys included weather mats, which was much appreciated. I have had the car less than a week and have already gotten approached by 3 strangers asking about the car and the dealership I got it from. I immediately recommended Kelly Nissan in Woburn and will continue to do so.

Saviano12

4 de abr. de 2013

Very good experience ! Matt was a pleasure to work with and very professional . Very easy transaction and we love our new car . We will return to Kelly Nissan for a future purchase ..

hrmelrose

4 de abr. de 2013

I was not looking forward to going through the process of buying a new car, even 5 years after the last time I did it. From the moment I sat down with Aurys things went smoothly and within a few minutes I had bought the car I wanted for the price I wanted without the hassle I was dreading.

tiffani218

4 de abr. de 2013

After having a terrible experience at Peter's Nissan in Nashua, it was relief to come here. I was straight forward when I came in, knowing pretty much that I wanted to purchase a Nissan Altima and knowing what I was comfortable spending. Joe was straightforward as well and was not pushy like my previous experience. I did not feel pressured and had an overall great experience at Kelly Nissan with everyone I came in contact with there. I would definitely recommend coming here to purchase your next vehicle and I would highly recommend Joe as your salesman!

Jch4

4 de abr. de 2013

We had previously leased a Nissan Murano and had been very pleased with Nissan. As our lease was about to expire we were considering another Nissan lease. When we visited Kelly Nissan of Woburn we were greeted by Matt Alexander who showed us the new Murano and also the new Pathfinder for 2013. After reviewing the options that were suggested by Matt we decided on the new Pathfinder. I would say the our experience with Matt was outstanding and that he went out of his way to find the exact vehicle that we wanted. He explained the overall options and demonstrated operations for the new Pathfinder. I would also like to thank Eric Krist for all of his help with the finance option explanations and expediting the paperwork to complete the lease transaction. I would highly recommend Kelly Nissan of Woburn and found the staff be be extremely helpful, courteous and accommodating.

Karensim

4 de abr. de 2013

I stopped by the dealership on my lunch hour to see about the end of my lease with Honda, they got me out of my honda, and into a new Nissan, deal went smooth, Aurys was very helpful and also Eric. Got into my new car the next business day. Would recommend this dealership to family and friends.

jfannese

4 de abr. de 2013

I had a 2011 Nissan Pathfinder and received a notice that they were in demand. On a normal service visit I decided to go into the showroom and see what they had to offer. I liked my Pathfinder very much and had no immediate reason to change vehicles. I have always had my eye on a truck. I met with Shawn Crowley and he listened to my thoughts and possible expectations. Shawn thoroughly explained about the notice I received and the truck options at Nissan. We decided to take a test drive in the Titan. I really liked the Titan ride and what it had to offer. Shawn also showed me the Frontier, but if I was going to make a change, it would be for the Titan.We sat down and discussed what color(s) and options I would be looking for in the Titan. The final cost , including my Pathfinder and Nissan incentives, was too good to pass up. I would be driving away in a 2012 Titan and my monthly note would decrease bt approx. $ 150.00.I can't express enough how friendly , helpful and knowledgeable Shawn Crowley was in the purchase, he made it easy.It was also a pleasure dealing with Eric Krist with the finanical matters and options. Joe Annese 781-799-5426

troisi86

4 de abr. de 2013

Dealing with Matt was a breath of fresh air. I honestly wasn't even looking to buy my car that day, but I ended up with it and happy that I did. Unlike other dealers (from other Nissan dealerships and other car companies), Matt took the time to go over all of the specifications of the car. He showed me all of the new innovations and gave me a chance to experience them as he spoke about them. He led me around the car and even showed me options that I didn't even know existed. Other dealers just took me for a drive and then tried to force me into buying the car. When I told Matt that I was interested in other cars, he made it his mission to discuss the options of the other vehicles and how it compared to my new Altima. Another dealer at Clay Nissan bashed Ford and Kia when I brought them up, instead of trying to make a point. In short, Matt is as professional and honest as it gets. I never felt pressured or confused about the process with him. Truly one of the best salespeople I've ever dealt with.

Prnogueira

17 de mar. de 2013

I dont write englise very well, but i recommend, i am director United Chaplains International and vice president, local senior pastor Christian Fellowship of Boston and executive director Brasilan Ministries Network. My pleasure is talk about a nice custumers

gtrousil

13 de mar. de 2013

Salesman Joe Gulino was helpful, fair, and there was no high pressure. I got a great price on the new car and received a fair price for my old car. It made buying a car plesant instead of stressful. I would reccomend Joe and Kelly Nisan of Woburn to anyone.

TFORD01

6 de mar. de 2013

MATT BYNUM AND BRIAN POLLACK WERE GREAT PEOPLE TO WORK WITH ! MY GOT ME A GREAT PRICE ON THE CAR I WANTED ! HE WAS GREAT !

choll5

4 de feb. de 2013

In August of 2012 I purchased a new car from a Dealer other then Kelly. I had what I thought was the best car buying experience that I had ever had UNTIL I met Peter Katulege and Brian Dudley. Only one word can describe the whole process "OUTSTANDING".The were friendly. NOT pushy at all. Listened to what my concerns were and worked to meet my expertations. Keep up the fantastic work guys!!

cammu

3 de feb. de 2013

I have an absolutely perfect experience with Joseph Gulino. He was very kindly, and professional. I appreciated that he help to choose my best new car.

mwish

31 de ene. de 2013

I came in to have my sister-in-law's 2007 Altima serviced. I am 100% a car guy and like to do my own work when possible but there were a few things I knew the dealer would have been better to get done. This was the first time I've ever walked into a Nissan dealership. From the start they were so accommodating, truthful, and genuine! Mike Walsh listened to everything and even had me meet Tony the tech. We talked about a few things and were very honest. They did not try to upsell me on anything. I knew it needed a new engine air filter and didn't realize it was covered under a recall it needed. They could have still tried to sell me one but they didn't. I am VERY impressed! Then, after the initial service check-in Mike did inform me that their Wi-Fi was down, but after talking to one of the sales managers they were able to get me setup in a different way to get my work done. Again, VERY impressed! I would most certainly come back for service or sales. And, trust me, I am usually very cautious about dealers. A+ experience!

matthewrhee

30 de ene. de 2013

I had an absolutely wonderful experience with Matt Alexander. He was friendly, straightforward, and professional. The thing I appreciated most about Matt was that with any problem that we encountered, he addressed it directly and fixed it. He even took care of an issue on a day off, and followed up with me the next day to make sure I was taken care of. Matt has gone the extra 10 yards to make sure that I am a happy customer, and I could not be happier with the service that Matt has provided. So the next time you are looking for a nissan at Kelly, please ask for Matt Alexander, I'm sure you will not be disappointed.

Jdery9

25 de ene. de 2013

I purchased 2 cars from Shawn and would go back everytime. Great customer service with him! I would recommend to anyone! Very happy with both purchases! He was extremely helpful and willing to work with me in very way! I would definitely ask for him again when I go back!

Dennis Jackson

5 de oct. de 2012

We have been long time customers of Kelly Nissan in Lynnfield and it's great to have them in Woburn. The location is convenient to us and will make things much easier for us.

outrag1

17 de ago. de 2012

We had a really great experience buying a 2012 Murano SL recently from IRA Nissan Woburn. Ted Aylward was our salesperson and was exceptional. We looked at many different makes and models and visited many dealerships. Ted was so easy going that we kept coming back to this dealership. I did a lot of research on pricing and I thought in the end, the deal we got was good and at least in line with any other dealer. We saved probably 12K over the more expensive Volvo's, Lexus, Infiniti's, Mazda's, etc., so in the end we are happy with what we bought. Visiting different dealers, I've walked away from other dealerships within 10 minutes because I didn't like the salesperson. There were a few instances at other dealers where we would have made a purchase (because we are busy and wanted to move on), but the behavior of some salespeople is really amazing. They won't show us numbers until we're serious, please, how do we know if we're serious until you show us numbers? There were other salespeople that were more threatening than anything...I don't have time for that crap and can't imagine going through with a $30 - $40K purchase with someone I'm not comfortable with.Anyway, I would definitely recommend Ted at IRA for anyone in the market for a Nissan. He also had great knowledge of all the car features and very thorough during the delivery.

dkochka

28 de jun. de 2012

Thanks for the help and an overall great experiance. Sean was our sales person, we had done our homework and their was no haggling. In less than two hours the contract was prepared and signed with both parties in agreement. True professionals Thanks again

repompee

3 de may. de 2012

I went to this dealer to have them check on a tranfer case leak on my 2010 murano. They told me they did not find any leak and when I asked them to put the car on the lift again so I can show them. Mike and Joe rolled they eyes at me like I was getting on their nerves. I did show Joe ( which I think was the supervisor) what I was talking about and he told me to keep an eye on it. The week after I went there because the oil was still leaking and they told me the same thing. The supervisor did not pay attention to me even though he told me to come back if the oil is still leaking. Finally, I decided to go to Quirk Nissan and they told me there was leak on the tranfer case. They took the car in, give me a rental and fix the problem. I think if I did not have the factory warranty, those guys from Ira nissan will not hesitate to charge me, or they probably do not know what they are doing, or they are a bunch of lazy people. I also think this supervisor should take classes and learn how to treat certain customer.

Ouepaul

5 de abr. de 2012

The sales person had no clue about the Jeep that I was interested in. I had to deal with Mike, somebody helping Mike because he was new, a sales manager, somebody behind the desk and finally the finance manager. I was there for a while. My experience overall wasn't very good. I couldn't figure out who I was supposed to be talking to and instead of being one on one with Mike, I was 3 on one. The part that really frustrated me and made me decide not to return was the finance manager telling me that he didn't like working at that dealership and that he wanted to go back to Toyota. He also wasn't very nice when speaking about the sales people out on the floor. It didn't say much for the dealership as a whole and the entire experience made me decide to go elsewhere.

mili77

7 de mar. de 2012

this is the second new car that i am getting from them and i already send two of my friends there to.Phil is my man and the best sells men i have work with (this were my number 12-13 car in my life)!!!recomend them hands down.

MR1240

4 de feb. de 2012

On 02/02/2012, my girlfriend and I were excited to go look at pre-owned Nissan Altima's. We found a car that we were extremely interested in upon looking at their online inventory, and promptly called the dealership. We were told this vehicle was available on 2 seperate occassions by 2 seperate people. When we showed up an hour later, we were told that the vehicle was sold hours ago. They conveniently had a car that was 2-years newer and we were told "not to worry about numbers"... We test drove the car, liked it and wanted to work out a deal. Not only did they low ball us on our trade, they were unwilling to move on the price of the pre-owned Altima - at all. The general manager approached as he could tell we were not pleased, he apologized and then admitted that they told us the car was available in hopes that we could find something else, although they were aware it had already been sold. Complete waste of time. Today we went to Nissan 24 in Brockton and purchased the same car with much lower miles for $2,000 less... They also gave us double what Ira offered for our trade. This was the exact same car, in the same condition, with lower miles. My girlfriend and I were disgusted with the customer service and lack of integrity at Ira. You hear about the "old bait and switch"... It's still very much alive at Ira Nissan of Woburn.

disgusted w/ira

14 de ene. de 2012

let me first start by saying my son bought a car from ira nissan,my wife bought a toyota from ira toyota so when my daughter wanted to get a car we naturally leased it from ira nissan in tewksbury-through the lease the service was fine but the nightmare came when the lease was expiring & we tried to set up times to talk w/someone to go over our options-we contacted the woburn store & was told we would have to go to tewksbury,as that is where the lease was done-we went to the tewks. store on 3 separate occassions after making appts. w/their staff & on 3 separate occassions they told us that there was nobody there to go over the lease w/us-(really great customer service)-i finally contacted the general mgr-voiced my displeasure & was told it would be okay now to go to woburn-an appt. was set up w/eric krist,who was extremly nice & went over all our options-we told him we would decide over the wknd what would be better-lease or buy-after making our decision i contacted eric on 4 occassions-and till this date am still waiting for a return phone call-i have had enough of this dealer & we went somewhere else where we were treated with open arms-never again will we ever step foot in any ira dealership.

rogue09614

30 de dic. de 2011

My experience with Ira Nissan was a complete nightmare! I have had a lease I got through Ira Tewksbury for 3 years and wanted to purchase my vehicle. I first started at Tewksbury, but after scheduling 3 appointments with their finance manager and having that person no show me 3 times, I decided to go to Woburn with my business. I went to Woburn and expressed my interest in purchasing my lease and they then told me that to do a lease buyout, I would have to ground my car there for 2-3 weeks while they acquire the title to my vehicle. They offered no loaner, just the option for me to pay to rent a car for that amount of time. I said I would then turn my car in at the end of the month since I had already paid for the current month with my lease. A couple weeks later, I called Ira Woburn to set up a time to turn in my vehicle and do the paperwork. My phone call was never returned and my 3 phone calls following that were also never returned! All I wanted to do was buy my car but I got nowhere with this dealer! I finally went to COMMONWEALTH NISSAN and their staff was AMAZING and I did not have to ground my car for 2-3 weeks! I did all of my paperwork within an hour and left with my car!! They take care of anything and beat Ira's interest rate by quite a bit! They were able to get a 2.4% interest rate. Everything about my experience with Commonwealth was amazing and even though I live in Woburn I will always be traveling to Lawrence for any service/repairs I need with my car as I will NEVER give business to Ira Woburn again.

mynewmurano

18 de nov. de 2011

I had narrowed my new car search down to three makes/models to test drive when I went to Ira Nissan in Woburn to drive the Murano. We were met at the door by Art Otremba who took exceptional care of us from initial questions to final purchase! We were also warmly greeted by Mark Garabedian who made sure we were were getting the best deal. Everyone was very nice and not pushy at all. The often dreaded financing-and-protection-plan conversation was actually pleasant. Kenny Leung and Eric Krist were very nice and helpful. Art stayed in touch about my trade-in, to see what questions I might have after driving the car for the first few days, and made sure I had my new registration in hand and an inspection sticker in the window! He wouldn't rest until we were 100% happy!

mjg001

17 de nov. de 2011

I brought my car in for transmission service after problems following previous service at Jiffy Lube. Mike and Van were able to walk me through the problem, that the transmission fluid used previously was actually the wrong one for my vehicle and potentially causing serious problems. They were able to explain the problem in plain english and recommended steps to hopefully correct it.

Larrzl

15 de nov. de 2011

My experience with the Service dept. at Nissan Woburn has been nothing short of outstanding. In fact, everyone in the dealership, from Parts to Sales to Billing is friendly and willing to spend time to please. Mike Walsh (my service advisor) is the most honest, outgoing, professional service employee I've ever encountered. He has always gone out of his way to explain repairs in detail and always attempts to avoid costly repairs and present alternatives. The important thing is that he sets aside the time to be thorough and truly cares about the satisfaction of each customer. I've owned 8 Nissans and been to lots of dealerships, and there is a very noticeable difference in the way these folks conduct themselves. There is a great deal of interaction between service advisors and technicians, so questions get answered quickly and accurately (techs. Jim and Tony have treated my vehicle with care and taken a prudent interest in what's best in terms of safety, performance and expense). Shawn (Parts Mgr) was kind enough to pre-order special parts and not charge me until I actually decided to have my vehicle fixed. I can't say enough about how easy it is to deal with these folks and how professionally they conduct themselves. I would highly recommend that anyone with a Nissan in need of repair give them a shot --I don't think you'll be disappointed. My 2004 Titan has undergone some major repairs after 80,000 miles of loyal service. Thanks to Nissan Woburn, it's ready for another 80k!

Nana Boateng

11 de nov. de 2011

I was impressed about the services offerred to me. Everyone i talked to was friendly and respectful. The sales manager was fantastic. He knows how to communicate with customers in friendly manner. Also, all my friends love my car.

acastro

8 de nov. de 2011

My experience with Ira Nissan was very quick and pleasant. Art was a wonderful saleman (not pushy at all) and found the car I had been eyeing online. We went in on Saturday and they delivered the car to my door my Monday night!! Other dealerships wanted to charge me for the deliver (or not even deliver at all!) but Art and Matt from Ira drove it down from Woburn for me- totally free! Great service. Thank you guys so much for all your help, I am very happy with my Nissan Versa!

GTP SUPERCHARGED

8 de nov. de 2011

TED AND KEITH MADE MY SEARCH FOR A NEW CAR EASY AND STRESS FREE. THEY WERE VERY HELPFUL, I TOLD THEM EXACTLY WHAT I WAS LOOKING FOR AND HE HAD IT RIGHT THEN AND THERE. THERE WAS NO HASSLES WHAT SOEVER. IRA NISSAN IS VERY IN A VERY CONVENIENT LOCATION AND EVERY DEPARTMENT IS ALL FRIENDLY AND VERY HELPFUL.

lyssalu2011

4 de nov. de 2011

I truly am thankful to Art and Mark who made this experience a pleasure rather than a daunting process. They both were genuine and cared about what I was looking for and more importantly what I needed to work with. I had gone to another dealer the day before who were cold and obviously only wanted to make the sale. Art was clear and concise with what the Nissan Rogue could offer me and Mark was invested in finding me the best deal and the car that I wanted. If you are looking to purchase a new vehicle and are interested in a Nissan, without any doubt in my mind you have to go to Ira Nissan in Woburn. Ask for Art Otremba or Mark Garabedian (one of the Managers). They are wonderful!!!!!!

kew8785

30 de oct. de 2011

These guys were great and made the process so easy and exciting! :D I went in to test drive a Nissan Rogue on Sunday and drove it off the lot on Friday! It went very smoothly.

balbir

24 de oct. de 2011

We bought 2012 Nissan Sentra. This was the MOST enjoyable buying experience I could ever ask for from a car dealership, all thanks to Art Otremba. He was very and very polite, courteous, knowledgeable, and just went way above and beyond what we expected during our purchase.I took hours of his time and he never once had a negative reaction.Good couselling on car models and car features. After I bought the car I saw few touch up on the paint due to glue. I called Art. He said bring it over and we'll look at it. Went and and he took good care of us. Art is a fantastic dealer and puts customer service and satisfaction above everything else.I would recomade very one out there to go see Art Otremba when buy a car. Once again Art Otremba IS THE NUMBER ONE SALES PERSON I EVER DEALED WITH. You rock ART.

Boston Lady

21 de oct. de 2011

I enjoyed the fact that this dealer, Ira Nissan, was very accomodating and flexible. Unfortunately when I'd gone to take a look at the car I was interested in, it had not yet been cleaned up. But they did a superb job cleaning it and detailing it by the time we were set to purchase. They were very flexible with the price, friendly sales people who were available for my many questions and concerns. I would definitely buy from them again.

bibeau01

13 de oct. de 2011

Art was very friendly and attentivite. We made an appointment to see a car I saw on line. He was prompt, showed us the car I wanted, and we bought the car that night for the great price. Art followed up with phone calls to arrange for pickup of the car and made sure everything went well.

howiefreedman

12 de oct. de 2011

Recently our cars were totaled during the Oct 4th flood, and my wife and I were in need of replacement cars. After visiting a few dealerships, we decided to check out Ira Nissan in Stoneham. When we entered the showroom, we were cheerfully greeted by a well seasoned salesman named Art Otremba. His calm persona, and patients made us feel very comfortable. After test driving two vehicles, we noticed a familiar face behind the front desk, Mark Bedell (general manager) had remembered us by name from a past car buying experience, which made us feel at home. The Ira team worked together to make the whole process of getting replacement cars, very easy. We were in a hurry to get things done, and all promises were kept. My wife and I will definitely recommend, Ira Nissan in Stoneham to friends and family two thumbs up.............Joyce and Howie Freedman

sperdomo

11 de oct. de 2011

Great experience!!! Excellent service!!! Art was a great salesman and Kenny and Eric worked on my financing!! Thanks to the Ira team in Woburn I drive a 2011 Nissan Rouge!! The car is great!!

brittcollins

8 de oct. de 2011

This was the MOST enjoyable buying experience I could ever ask for from a car dealership, all thanks to Marty. Marty was polite, courteous, knowledgeable, and just went way above and beyond what we expected during our purchase. We took hours of his time and he never once had a negative reaction. He came in ON HIS DAY OFF to get the registration for the vehicle done, (which took all day thanks to Liberty Mutual), just so I would be able to pick up my car that day rather than the following day. Marty gave us his business and cell phone number and we were assured we could use it at any time we felt the need. When I was about to drive away in my new car, Marty reinstated that if I needed anything or had any questions, I could give him a call anytime. We couldn't be more satisfied and would absolutely recommend the dealership. One of the best ways to advertise is word of mouth and I will be telling everyone where I got my car and if theyre looking to go down to Ira Nissan of Woburn and ask for Marty!

Jovial

4 de oct. de 2011

This was by far the most enjoyable automobile purchase that I and my family have ever had the pleasure to take part in. Our salesman Mr. Matt Bynum, although a newer associate, never faltered in his honest yet direct approach to making this sale. Matt was professional, friendly and patient while fielding our questions and concerns about the vehicle(s) we were interested in, and with the one we finally purchased. In my opinion he is a great addition to your sales staff. Furthermore, your sales consultant Mr. Phil Filahi shined as the go to guy for the negotiations and completion of the sale. Phil we found to be up front and fair with us during the usual yet often uncomfortable give and take portion of auto sales, which are natural given the nature of the business. Phil went above and beyond to make sure that not only my wife and myself were happy with the sale, but he paid attention to the fact that the car was for our soon to be college grad daughter, and was attentive to her to insure that she was happy and had a full understanding of the car and its features. In your finance dept. Mr. Kenny Leung, after securing an exceptable interest rate for us, presented the optional add-ons in a manner that was direct and informative without being overbearing in his approach. Finally we found the dealership to be clean and comfortable, and found every employee we spoke to have a helpful and friendly attitude. So, unlike the local professional baseball club, your dealership doesn't have to "wait till next year" to be champions in our book. Thank you all

yinipanther

3 de oct. de 2011

A few weeks ago we went into the dealership interested in a Pathfinder. Art showed us the Pathfinder as we requested, but he also tried to understand our interests and driving habits to be able to recommend the option that was the best-fit for us. Turns out we were not sold on the Pathfinder. Art stayed in touch with us over the following weeks, and we returned a few days ago and left with a Rogue :) The Rogue was really what we needed and we got a great price on it. Art took the time to explain the differences between the various cars, 4-wheel drive vs. all wheel drive, etc. We are very happy with our purchase and our experience at Ira Nissan.

jgerrin

30 de sep. de 2011

Belo, Mark and Kenny were very supportive, friendly and helpful. It was my first car purchase on my own! I would recommend anyone going to them, they have a great staff that is willing to work with you and takes your finances into consideration when purchasing a car. Thank you for your felixbiiity and support with my new car! I am so excited and a very happy customer!

kaboofa

30 de sep. de 2011

Simply put, Art is a fantastic dealer and puts customer service and satisfaction above above everything else. He actually made buying a car an enjoyable experience! On the rare occasion he didn't have an answer for my questions he found someone that did.

dhh220

29 de sep. de 2011

I had a great experience at Ira Nissan-Woburn. I went in to lease a new Rogue. They were very busy when I originally went in on a Saturday afternoon but I was immediately greeted, offered a refreshment, and directed toward a table to wait for a sales person. I worked with Art and he treated me well. He was thorough, knowledgable, and understanding. I had to think about the offer they gave me and Art called that night with the numbers I was more comfortable with. We had an issue with my insurance company and Art worked day and night to get the issue resolved and to get me my car as soon as possible. He even came in on his day off to get my car ready and to deal with my insurance company. He called me the day after my purchase to make sure I was 100% satisfied and loving my new ride. I would definitely go back here and work with Art again, though most of the sales associates I interacted with seemed very capable. Most importantly, I LOVE my car.

kishore280873

21 de sep. de 2011

Great customer handholding in complex car purchase process. Good couselling on car models and car features. Good customer handling procedures during delays at Finance end.

sandyc978

18 de sep. de 2011

Art was a great salesman and was very friendly. He gave us a good deal and made sure we were taken care of. He gave us a great test drive of the car.Kenny was also great to work with. He made sure we got the best kind of loan from the bank.

kglionna

15 de sep. de 2011

We loved Mike! He was honest and didn't take us on a money ride. He was fair and firm. We felt like he was the most honest dealer we came across! We will go back in the future and we will only deal with him! Thanks so much Mike!

acryts

14 de sep. de 2011

Phil at Ira Nissan of Woburn provided excellent service to me during my car purchase process -- from my initial conversations with Phil until the moment I picked up my car keys! The Jetta I purchased is a pleasure to drive and Ive gotten so many compliments on it. Everyone says it looks like a brand-new car and thats before they even get in along with me for a drive!!Excellent service much appreciated! Great dealership. Awesome car! Ill refer my friends.

gly78

12 de sep. de 2011

Juanmy R. Reinoso help me get the car I like. He nailed the price down to fit my budget. He is a fun guy to work with.

lucyjeanne50

3 de sep. de 2011

I have not bought a new vehicle in 10 years. I came to Nissan Ira Woburn to trade my car for a 3-4 yr old used Nissan.Lo and behold, Art Otromba, my salesman spent the time showing me some used vehicles, but I ended up buying a brand new Nissan Versa. I got a decent price with my trade, and Art made the entire experience very positive. He is a true professional and a gentleman. He advised me to call him if I have any concerns or problems of any sort. I went back to pick up my car the next day, and it was just perfect. I returned to get my sticker and registration, and Art handled it all as I sat inside to wait. I will recommend Ira Nissan, especially Art Otromba, to anyone who inquires about my car.....I am very pleased.....Art took a photo of me standing next to the car and presented it to me. He is a dedicated and totally cool selleer for your company. Prior to coming to Ira Woburn, I went to the dealer where I have purchased my last 3 vehicles. I got no satisfaction whatsoever from that place. That is why I now drive a Nissan and not a HYUNDAI.

goodbreadcooking

2 de sep. de 2011

I have been a nissan owner since I purchased my first 1999 pathfinder ,then a 2002 maxima , 2005 murano which I traded in for a certified owned 2009 murano from My salesman Juanmy R. Reinoso which ended up being a bad apple with many problems sadly one after another. I kept taking my car back to the dealership (Ira Nissan of Woburn) to be fixed where I first met" BIG" Mike Walsh one of the service technicians at ira nissan and Ihave to say I always felt like I was being treated honestly, and as if it was Mikes car that was being fixed. I have to say my car kept having problems and my car had to be worked on several different times for a long periods of time,and within that time I met the service manager Walter Sazo who was not only good to me, and my wife but returned all of my calls and kept us updated on everything being done to my car , and I felt he went out of his way for me, and my situation.The dealership had my car for a month and a half, and knowing the dealership tried , and did work on my car I felt that it was best in the end for me to get out of this vehicle that continually had problems,and I have had for only8 months.I spoke to the service manager, and told him I did not want this car anymore, and he directed me to Ahmad Khraibi the General Sales Manager to help me with this car that does not work.Mr Khraibi worked with me ,and my wife to try to help us get into a vehicle that worked,and that wasn't constantly being repaired, but Mr. Khraibi went even further for me,and decided to involve IRA Nissan's General Manager Mark Bedell to help me with my problem , and they both worked with me by standing by their product ,and not just putting me into any vehicle they could find to work the situation out for them but,they did even better than I could hope for a brand new CAR! I feel as though yes it was something nobody wants to go through after buying a vehicle, but knowing you have people who actually care , and work to make things right is something you don't see in today's world. from me, and my family THANK YOU IRA NISSAN!the Buonopane family

EUGENE.JUNG

18 de jul. de 2011

My experience with Ira Nissan was great. Belo helped me find the right car and price. he pushed for the price I was asking for and got. It was delightful.

laurieasmith

14 de jul. de 2011

It was a pleasure dealing with Juanmy on the purchase of my new 2011 Maxima. He was extremely helpful and very personable. I really liked that Nissan had Juanmy work with us for our entire transaction rather than introducing us to new people along the way.

mikenh

14 de jul. de 2011

Came to IRA from 45 minutes away in Nashua to look at a dodge truck I was interested in and had seen online, and the truck was absolutely flawless, the customer service was fantastic, they worked with me on the price quite a bit, and didn't hassle me with the added B.S. that most salesman push on you. I told Marty up front I didn't want to talk down payments or financing, but rather bottom line pricing, because I was set up through DCU, and he was great about it. Towards the end we were down to dealing over a $300 difference and I told them that being a 22 year old $300 bucks is a lot of money, he said he could see if he could split the difference at $150, and he came back and said he did better and only cost me a bit over $100. I got a fantastic deal on a flawless truck and I couldn't be happier.They delivered the truck to my town hall 45 minutes away so I could put plates on it and gave me a great price for my trade. Overall a fantastic experience after two weeks and dozens of crap dealerships with awful service and poor attitudes/salesmanship.

kenw64

13 de jul. de 2011

From the first introduction, through the sale and now into service of my car Mike Walsh has been outstanding. Mike presented me with very clear,consise options when looking for the right vehicle to fit my budget. He is always very friendly and extremly well informed. I have already, and will continue to, recommend Mike to anyone I meet who is in the market for a new vehicle.Thank you,-Ken West

screwedbyiranissan

11 de jul. de 2011

I have found the overall experience to be somewhat upsetting. I found a 2007 Camry XLE on the internet site that appealed to me. On Friday, June 3, 2011, I drove with my wife and son to Ira Nissan of Woburn, MA from Connecticut to view this car. Sales Consultant Shawn Crowley came out to greet us. He was quite pleasant, outgoing and informative. After driving a Camry 2008 and the Camry 2007 that I had come to see, I decided to make an offer on the latter. I was informed that Ira Nissan does not negotiate prices. The sales price was $20,488. After discussion with my wife, we agreed. After waiting several minutes, Mr. Crowley returned with a contract that listed the sales price as higher than the list price of $20,488 (added on charges). It became somewhat hostile (and I had to threaten to leave) before the price was returned to the original sales price.My next experience was with Mr. Eric Krist, Financial Director. Mr. Krist is a very charming, soft spoken individual. Mr. Krist convinced me that Ira Nissan could provide a reasonable interest loan through Bank of America. We agreed to finance it through Ira Nissan. During the loan process, Mr. Krist discussed the purchase of an extended warranty to protect this car. Mr. Krist chose to share a personal experience regarding a car purchase for his wife. Mr. Krist stated that he had purchased a newer used car for his wife as well as an extended warranty. He proceeded to tell us how having the warranty saved a great deal of money for them when the car had a mechanical problem that cost several hundred dollars to fix. Mr. Krist pointed out that the 2007 Camry I was purchasing had less than 20,000 original miles on it. He stated, however, that due to the age of the vehicle, the manufacturer's warranty was no longer valid. Mr. Krist, in front of my wife and 23 year old son, stated that he was able to sell me an extended warranty that would provide 5 years (from date of purchase) and/or 100,000 miles )of bumper to bumper coverage for this vehicle. Mr. Krist did explain that the 100,000 mile coverage was actual total mileage, so I was, in essence, purchasing 80,000 miles of protection. I agreed to these terms. Mr. Krist completed all the paperwork (which is massive) and handed them to me, one at a time, quickly explaining each one and showing me where to sign. Since I live in Connecticut, I was informed that the car would be brought to me at a Connecticut DMV location to get the car registered. I took possession of the Camry on Tuesday, June 7,2001. That evening, I was going through all of the paperwork when I discovered that Mr. Krist had checked of on the warranty agreement that the coverage was for 5 years and 60,000 miles not the 100,000 miles on which we agreed. I finally was able to make contact with Mr. Krist on Friday, June 10, 2011. I explained the mistake he had made regarding the warranty coverage. Mr. Krist stated that I must be mistaken because he is sure that these are the terms we discussed. I replied that I am certain of what I heard. I noted the explanation Mr. Krist had given regarding the actual coverage being around 80,000 due to the mileage already on the car. I also reminded Mr. Krist that this conversation occurred with my wife and son present. I told Mr. Krist I wanted to be reasonable and simply rectify this matter. I asked that Mr. Krist either honor the terms of the warranty as he had explained them or simply cancel the warranty and refund the cost of this warranty which is $1787.00. Mr. Krist stated that he could not give me the 100,000 miles of coverage, so he would cancel the coverage. Mr. Krist sent me a cancellation form that I promptly completed, scanned into my computer and sent back to him. I then contacted Mr. Krist and asked that submit to me a new loan agreement reflecting the reduction of the warranty cost. Mr. Krist stated that he could not do that. Mr. Krist stated that Bank of America (the loan holder) would be receiving the cancellation form from Ira Nissan. Upon receipt, the amount of the warranty ($1787.00)would be credited to my principal. Mr. Krist stated that this process takes about 3 weeks. I contacted Bank of American at the end of June. I was informed that a cancellation form had not been received pertaining to my purchase. I again called Mr. Krist. He stated that he wanted me to be a happy customer. He said that he was leaving on vacation but his assistant would look into the matter on my behalf. Last week I received notice for my first payment due on the loan. To date, the $1787.00 has not been credited to my account. Mr. Krist is not answering my phone calls nor calling me back. It appears I may need to take legal action to get Ira Nissan to return my money. I would not advise anyone to purchase a vehicle from this dealership.

jsherms

11 de jul. de 2011

We couldn't find the right deal for the cars I wanted when I first went in, but Belo called me back the next morning and found me a great deal for a car that fit my needs perfectly.

MaryRuby

7 de jul. de 2011

I love my Nissan Maxima and I am absolutely thrilled that I bought it from IRA Nissan of Woburn. Very professional operation with quality sales and service staff. How do I know this? Well on two occassions I was in a jam and Michael Walsh came to my rescue. Last May, after only owning the car for 1 month, it would not start. I called the service department after closing hours, and Michael answered the phone and calmed me down. He walked me through a several steps, but it was clear that the battery was dead, and that I must have left the auxilary switch on. He said all I needed was a jumpstart and he was right!! He waited until I called back before leaving for the day. Today more stress. I had locked both my keys in the car (I guess they cancel each other out)and was in a panic; handbag, phone, groceries, etc were all in the car at a store parking lot, and I desperately need to get into my car. It was very close to 5:00, but I called IRA and again Michael Walsh answered. He said they could make a spare door key, and that he would wait for me. I arrived at 6:00 (30 minutes after the normal closing time) and Michael was there as promised. Now this is service!! I highly recommend IRA Nissan of Woburn... all the best, Mary McClory

jkmacomber

9 de jun. de 2011

Mike Walsh was AWESOME !! So friendly, and VERY knowledgeable. All the work was done and everything is great! IRA Nissan is great (and I have been to another Nissan Dealer for Service) these guys know what they are doing, and they are All About the Customer Experience!! I highly recommend this dealership!

akmoran

9 de jun. de 2011

First of all, I would like to say that it was an absolute pleasure to purchase my vehicle at Ira Nissan of Woburn. Before visiting Ira Nissan, I had gone to two other Nissan dealerships in the area, both leaving me a sour taste in my mouth. The sales staff at the other two dealerships were very pushy, condescending, and not enjoyable to work with. However, the experience I had at Ira Nissan was the exact opposite. As a recent college graduate, purchasing my first car on my own accord, I was very "out of my element" in terms of making a deal. Both of the sales people that I worked with, Juanmy and Matt, were as helpful and nice as they come. They both took the time to get to know what was important to me in terms of the vehicle options, as well as what kind of budget I was working with. I made it clear to them that I wanted a new Altima at $XXXXX price (inclusive with taxes, title, etc), and they were able to make the number work. Being that it was my first car purchase, they took the extra time to make the purchase a sort of "learning experience" for me. They told me all of the rebates that I was eligible to receive (something that neither of the other dealerships did), and they were not pushy about making the deal that very instant. I think it was apparent that I was nervous about purchasing a car, and for this reason they did not pressure me into something I did not want to do. After making the decision to purchase the car, at the price I was comfortable paying, we finished up the paperwork and two days later I drove off the lot in my Altima. Before I picked up my car, both Juanmy and Matt greeted me, made sure I understood all the gadgets in the car, and assured me that if I needed anything in the future, they would both be there to accomodate me. I cannot stress how great of a dealership this is. The sales staff is simply amazing, and the level of personal customer service is unmatched. I would unquestionably purchase another Nissan from Ira, and would enthusiastically recommend this dealership to anyone. My experience was excellent, and I cannot stress how helpful Juanmy and Matt were. To anyone looking to purchase a Nissan, Ira Nissan of Woburn is the place for you...ask for Juanmy and Matt!

stucker86

6 de jun. de 2011

I had the absolute best experience my last visit. I had a list of items I had to get repaired but only had a small budget to work with. Michael went above and beyond to make sure all my top priority safety items would be taken care of first within my budget. They even managed to replace some extra items at no additional cost. They say not to go to the dealer to save money, but I saved money, time and worry about my safety coming here.I've never dealt with a dealer with great people, who care about their customers safety above all. Their flexibility with my budget makes me a long lasting customer. Michael handled my services in a professional manner and has been the best service attendant I've ever worked with. I highly recommend this place.

cjsaus44

17 de may. de 2011

I had a great experience from my first contact with Juanmy through the paper signing with Kate. Juanmy really knows his details, packages, trims, and everything you could ask about, and has a very freindly demeanor. The transaction went the way I had hoped, and I would definitely recommend IRA and Juanmy.

Will Molina

16 de may. de 2011

Michael Walsh was extremely cordial and very professional. He managed to solve all my issues quickly all the while constantly keeping me well informed of the jobs prior to actually starting. Once the job was completed, he contacted me again to advise what was done, why it was done and advised my car was ready to be picked up. I felt he did everything possible to up-sell customer satisfaction and therefore, I am extremely pleased with the job performed.

bplynch521

22 de abr. de 2011

The customer service was wonderful and really made me feel at home. I went in with not the intention of buying right there, but they soon gave me an offer I just couldn't refuse. I am going to recommend IRA Nissan of Woburn to all my family and friends. I look forward to many years of business in the future.

mmusial

29 de mar. de 2011

For anyone new to leasing I would thoroughly recommend Ira Nissan Woburn. I have been a customer for over ten years and have had six leased vehicles from the company, I honestly wouldn't go anywhere else!I have two leased Nissan's. Both leases were running up and I have just released two new Altimas. From the moment I walked into the dealership and met my Salesman (Belo), I felt as though I was dealing with a person who knows his business inside out. Very helpful from day one. He made the often stressful experience of leasing a new vehicle very pain free! My transaction was carried out with enthusiasm and a high level of customer service.Belo and all of the employees at IRA Nissan in Woburn are a pleasure to deal with.Thank you Michele M. Musial

courtney88

27 de mar. de 2011

Great customer service. Will recommend Shawn to everyone I know buying a car. Shawn went above and beyond to give the best first time buying experience possible. He was fair and worked hard for the customer. He answered all my questions and made the experience less intimidating (being a first major purchase). Great Job!

MBCollins

23 de mar. de 2011

Bought a low mileage certified Altima from Ira, and overall had a very good experiece. Mike Walsh, our salesperson, was just Great! He was engaging, but not pushy in the sales process, offering us a good deal on a new vehicle as well if we wanted to go in that direction. We chose the certified used vehicle anyway, which had very low miles, but various fit and finish issues from city driving and parking. We brought the car back twice to have these attended to, and on both occasions, IRA did the right thing by us, and Mike was our advocate throughout. Sales and service managers were also quite good to work with. Generally, I have avoided working with dealerhsips, instead buying and selling privately. But based on our experience thus far, I would go back to Ira, and if do, ask for Mike.

jennreitano

14 de mar. de 2011

Why I gave such a great rating was the customer service my fiance and I recieved at the dealership in Woburn. Everyone was so helpful especially the salesman Shawn Crowley. He was very pleasant and very helpful in our needs in searching for a new car. I would recommend him to anyone I know getting a new car in the future.

madmcole

3 de mar. de 2011

We've worked with Mike before and liked his no BS sales approach. We went back and worked with him again...again, we got what we wanted w/o all the sales BS. He's friendly and a nice guy. Kate in Finance knew that we didn't want to deal with all the "extras" and that we were pressed for time. She had us out of there as quick as quick could be. She was very pleasant. We would recommend them to anyone looking for a new vehicle. Car was delivered when promised and all the registration, etc. was taken care of down to them faxing a copy of our old plate cancellation to our insurance company. All I had to do was get the keys and drive away. Thanks!!!

britlamb

1 de mar. de 2011

Back in late Qctober, i bought a 2011 Nissan Sentra and this dealership gave me a great deal on the car in addition to a great deal on my trade-in (my trusty old '99 camry). Three months later, in early February, someone hit my car and I was in a very traumatic accident which left my brand new car totaled. I went back to the Woburn dealership and they were nothing but nice and very understanding. We managed to get a similar (if not the same) deal on another new car. They were very helpful and I would recommend anyone go to that dealership...and ask for Mike Walsh (of course)! When I went to pick up the second new car he even carried everything I had in my rental, in the pouring rain, to my new car.

citygirl4211

28 de feb. de 2011

I have worked with Mike Walsh a number of times in both sales, service and sales again recently. If there was a rating higher than "5", Mike Walsh would deserve it. He has an ability to make things as easy for his customers as possible without the feeling of any pressure at all. I had previously worked with other dealers and would always leave with an unpleasant feeling. Mike Walsh made me feel like a real part of the Ira Nissan family. Everytime I come into the store, Mike always remembers me and will take the time to make sure my visit is pleasant. His overall knowledge of the business (both sales and service) and willingness to always put the customer's needs first are not easy to come across in this industry. He is a true asset to the IRA company and I will always be sure to work with only him!

amcg

11 de feb. de 2011

We had an excellent experience with Mike at IRA Nissan in Woburn. He listened to what we were looking for, showed us several options. In a non-pushy way he directed us toward an option that was practical and a great price for us. We would definitely recommend this dealership to friends.

Aleno

31 de ene. de 2011

I have been to several dealerships in the last two week and found Ira of Woburn to be the best of allCustomer service was fantastic i looked over other dealers in the area that did not take my business seriously and after I closed the deal with Ira they attempted to steal the business.Quality of work Excellent!!!Friendliness Everyone was friendly agreeable helpful no complaints.Overall I would send anyone back to this dealership I will purchase my next car here as well. Price We all want a lower price I was pleased with my deal.

jrawle

25 de ene. de 2011

I have been coming to Nissan for over a year to have my jalopy of a 1996 Sentra serviced and repaired. The guys in the servicing bay have been fantastic, very customer focused, sympathetic, helpful, and thoughtful. The Sentra eventually failed its inpsection so I had to lease a new vehicle. We looked at other dealerships and other brands but ended up with another Sentra and IRA Nissan made the experience relatively easy. Even when there was some tough negotiating over our trade-in, they were flexible enough to allow us to reach a deal. I have no hesitation in recommending these guys. They are professional, not too pushy, and they do not leave you with the normal feeling you get after being in a car dealership that you need a shower!

marieponzo

2 de ene. de 2011

I must say when I entered this dealership i truly didn't think my expectations would be met, but when I met salesman Mike Walsh, i knew there was a Santa Claus. Mike was the most respectful, sincere man in a dealership I have ever met. He listened to what my expectations were and where I needed to be in my price range. I truly walked out a very happy customer. I would recommend this dealership to anyone who truly is considering a new or used vehicle. And my deepest consideration to Mike Walsh for making this dream happen, i haven't bothen a new vehicle in 36 years.

mousaid

17 de dic. de 2010

We were referred to Phil by a friend . As soon as we walked in and met with him, we felt we were in good hands. He was very knowlegebale, friendly and courteous. The overall experience with Phil was great and we will definitly refer friends and family!!Thank you and Happy Holidays!!PS: We love our Murano!!!Hasna & Hassan Mousaid

nfg27

15 de dic. de 2010

Phil is incredible!My family and I had visited the dealership a few weeks back to begin searching for a new vehicle. My current lease was approaching it's end and it was time to look for a new one. Phil's ability to listen, understand and come back with exactly what the customer is looking for was welcoming! I never felt like I was "trying to get a deal". I did my homework, he listened to our needs and wants in a vehicle in addition to our budget and a few weeks later, here we are. I have my brand new 2011 Murano and look forward to working with Phil and the Ira Nissan of Woburn team for years to come! Many thanks for making this sometimes stressful process, enjoyable, exciting and seamless!Happy Holidays!

supi

9 de dic. de 2010

I took my car for oil change and to investigave the noise coming from one of the front tires. After they checked everything in the car, I was told there is nothing wrong exept the tires. They told me to get 4 brand new tires and the noise will be gone. I bought the tires and left my car there. Finally, i got a hold with them after 5 tries, trying to find out if my car is done, and when I get there to pick up my car, they told me the noise is not completely gone, but everything is fine with my car. And the reason I still have noise because of the mileage of the car(90K but my car is in mint condition, never been in the accident). On top of it they scratched the rims very badly while changing tires!! And they broke air monitor on one of the tires!!! Overall, they said they are denying everything!! I went for a noise, and got a bill of 1350$, and the noise is not fixed.After that my local mechanic gave an estimate of 200$ to fix the noise. Your service is horrible!! And expensive!!

edwardgray20

1 de dic. de 2010

I went to IRA Nissan specifically to take a look at a Jeep. The customer service I received when I arrived was great and was one of the main reasons I went with IRA over several other Jeep dealerships I visited. Mike was extremely helpful throughout the process and I had a great experience. Would definetely recommend to people looking to go used.

Fitzer42

11 de nov. de 2010

I went in knowing what to expect, or atleast, what I thought I should expect from any car dealership - being pressured and uncomfortable, and I left with the truck I wanted feeling great about the experience I had. Belo was great! Was great to work with, he never made me feel pressured, and he handled everything with my car making it an easy and very enjoyable experience (they even had to get the truck I really wanted from another dealership). He was very patient with my requests, going over the numbers and my trade in, as well allowing me the time I needed to make the decision that was right for me. and he was always available to answer my questions, even on his days off he kept in touch and was so prompt. Hank on the finance side of everything was also great to talk with, again, no pressure, was up front and honest. Thank you both for everything! I love my new Xterra!

dbres6060

19 de oct. de 2010

I left the dealership thinking how many e-mails I had received from threedifferent IRA individuals. I was given a "prefered customer number" and asked bring it with me to then have an appointment with a fourth IRA employee (Mike Coco, sales manager). I was greeted by yet another IRA employee who I informed about my appointment. The sales manager (Mike Coco) was not available and I was asked to wait for an undetermined amount of time. Despite the fact that I had completed all of the "pre-dealer" visit paperwork, including being per-approved for financing, I was left feeling like a number (versus a real live person).Then upon my arrival to be asked to fill out another form? For what? You have all my information by my NAME. You know..the same one that we are given at birth! I know, Iknow...you would have expected me to give my number but I am not at adeli, I was there to look at a car. Whatever happened to dealing withpeople and not feeling like a number?

iramurano

29 de sep. de 2010

Very good all around experience with Ira Nissan of Woburn and it ranks high on my list. Both Phil Filahi and Hank in finance made our visit very productive and Up-Beat. Even found time for a few laughs along the way. Great Gang.Sincerely,Jerry

harsrana3

8 de sep. de 2010

Our experience with the dealership has been excellent to say the least!!They were prompt in responding to our initial queires and in maling our whole experience so smooth.Right from giving us a good price quote, to helping us register and getting the loan process so smooth and keeping us posted on our request, it was woderful!!

Valerie S

1 de sep. de 2010

If you are in the market for a new or pre-owned vehicle, I would highly recommend meeting with Ted Aylward, a sales associate, at IRA Nissan in Woburn.The process was pleasant from start to finish. I was first assisted by Kristen, who answered many questions online and always replied to my emails promptly. My appointment was set up and I was introduced to Ted.I knew ultimately my husband was going to be involved in the process, but I began the search on my own. Ted was courteous, extremely knowledgeable and listened attentively, as he helped assess my needs. We went for a test drive and exchanged pleasantries, but never once, did I feel like I was being "sold" a car. Instead, I was given the information necessary to make an informed decision.Now comes the necessity of shopping other dealers. Every cliche possible came out....This deal is only available today.....What were they charging you at the other dealer?.....You live nearby, I want to earn your trust!!... It was exactly the experience I most dreaded. Bottom line was, they promised to beat the best price I got at any other dealer by $100. I wanted my husband to come back to Ira in Woburn to meet Ted. After comparing the experience, he agreed that he would rather see Ted get the sale. If you knew my husband, you would know that was a HUGE tribute to Ted's personality.The day I picked up the car, he went over every detail with the patience of an elementary school teacher. Some of technology was putting me into information overload. He never made me feel rushed and even invited me to come back as needed. He had nothing to gain at that point. I believe he is just great at what he does!!At the risk of sounding naive, please know that I do understand the big picture. Dealers need to move cars and sales associates need to do their job in order to earn a salary. However, if you are looking for it to be a pleasant experience, and a win/win situation for all, I encourage you to visit Ted Aylward at Ira Nissan in Woburn. Best regards,VS

grberlam

31 de ago. de 2010

Shawn was informed, organized and decisive. The dealership is organized and made the expensive experience less stressful. The car I wanted was on the lot, and in my color. It was fun to compare to the other cars for perspective.This is my 5th Nissan in 35 years, and all of them have been excellent.

croberto

26 de ago. de 2010

I requested a quote on Kelly Blue Book. Within 2 minutes Mike Miribelli contacted me with a quote. Without the quote on line I would not have visited the dealership. My husband and I went to look at the car. Phil was our sales person. He was very professional. We purchased the car for our daughter. Phil was very helpful explaining how to use everything in the car to our daughter and myself,when picking up the car.

dsp_rockport

23 de ago. de 2010

Sales person Juanmy Reinoso, was the best sales person I interacted with on my car search. Looked at three other cars (Honda, Ford, Hyundi)and because I was not ready to buy that day wasnt treated with much interest. He knew the features of the cars and all of the differences in packages and models, which I found very confusing and he helped sort it out for me. Overall a good buying experience.

Olorin359

17 de ago. de 2010

I was considering purchasing a new vehicle about 6 weeks ago and test drove a 2010 Nissan Maxima. After doing so I was bombarded with E-mails from Ira. On Sunday, 8/15/10, I test drove the car again. I was given a verbal quote and never got a hard coopy quote. The next day I asked the sales rep to E-mail me the quote with options I selected. Silence. Called the next day 8/17/10, and got him on the phone. He was busy all day. Then I was finally told that the "actual" pricing was $2,500 - $3,000 more than they verbally quoted. I would never recommend this dealer and their practices to anyone.

rbackplane

13 de ago. de 2010

I brought my car in for air conditioning repair. At first IRA, claimed it was the compressor, $$$ for repair, 4 weeks later brought it back and they claimed now it was the condenser, after a few phone calls they agreed for me to pay for the part only which was fair. The winter comes and goes and then in late spring, the system again is not working, I ended up dealing with the general manager who investigated the problem and resolved my issue to my satisfaction.

tss_skinner

11 de ago. de 2010

I have been doing business with IRA Nissan of Woburn since 2005 and can honestly say it has been a pleasure each and every time. The salesperson I mentioned above is professional, curteous and friendly. Each time I go back for service I make it a point to say hi to Juanmy. I have had my Nissan Pathfinder service by other dealerships and they can never seem to find the issues I put the vehicle in for, so I then go back to IRA Nissan and and magically they correct it each and every time. I can't say enough of the dealership and the people associated with that dealership. In all I would and have recommended IRA Nissan of Woburn to others.

HappySentraOwner

10 de ago. de 2010

I enjoyed working with Juanmy at Ira Nissan, Woburn. I had come prepared and he was able to address all the questions about the vehicle I was interested in. Additionally, we were able to work together to arrive at a price I believe was fare, making the negotiating process fairly straightforward. I would recommend that Ira figure out a way to make their post-sale paperwork process a bit quicker. After agreeing on a price, it took over an hour to complete the transaction - mostly due to paperwork having to be organized by the business manager. Otherwise, it was a simple, straightforward, and relatively painless car buying experience. Great job, Ira of Woburn (esp. Juanmy!).

E. Collings

31 de jul. de 2010

When I originally stopped at IRA Nissan of Woburn it was to look at used vehicles not necessarily new ones. I was greeted by Belo Makhene, who listened intently to my expectations, which included my desire to trade the vehicle I had (a 1998 Nissan Pathfinder).I found Mr Makhene very knowledgable, friendly, and able to answer every question I presented him. At some point in our discussions, Mr. Makhene made me aware of several advantages to considering a lease on a new vehicle. The points he brough out made sense to me and before long I decided to trust his judgement even further and decided to take advantage of the offer he made to obtain a new Nissan Murano for 39 month lease. I must say that even the process of making a final decision on the selling price of the vehicle went very well. I explained to Mr Makhene my budget requirements and he was able to stay within my limits in order to get me the vehicle I wanted. I was then introduced to Hank who was also very knowledgable and friendly to process all the appropriate forms and contracts. Again I was made aware of several advantages Nissan offers customers in purchasing extended and/or more in-depth warranties for new vehicles. I expressed a desire to add a remote stating device to my purchase and he quickly and efficiently made that possible. All in all I find myself limited when it comes to expressing how satisfied I am with my experience. If there is one thing I could say to sum up my entire experience I would say that I look forward to my future dealings with this dealership and would not hesitate to recommend them to friends. I hope Nissan recognizes what an asset it is to have such friendly and well qualified personel. It is truly an asset to Nissan. My new vehicle is everything I hoped it would be and a real pleasure to drive.RegardsEdward B CollingsWakefield, MA

YuliyanGri

24 de jul. de 2010

Two days ago I bought a Nissan Versa 2010 from Ira Nissan in Woburn,MA. I was really surprised how smooth everything went. The sales person (Shawn Crowley), was very calm and professional. He wasn't pushy and I got to say, that it was my pleasure to work with him. I will definitely recommend Shawn and Ira Nissan (Woburn) to my friends. So with few words: deal completed in a good timely manner, excellent service, and also they gave me good price, very close to what I expected to pay.

marty.21

20 de jul. de 2010

Although we ended up buying a car through an auction, I would highly recommend Ira of Woburn and would definitely go to them again when we look for another car. I actually was put in touch with Jason through an on-line inquiry. He was prompt in getting back to me both through e-mail as well as on the phone. He offered advice, searched for a car within our budget and never once did I feel pressured to make a rash decision. I will be using Ira for servicing the car that we purchased. If the service department represents itself as well as the sales department did, we will be a customer for the lifetime of this car and possibly beyond.Thank youSharon Martin

PeteD

19 de jul. de 2010

I went in there looking to lease a new Nissan Maxima. Juanmy took myself and my wife for a test drive he was great to deal with. He was very friendly and did a good job explaiing the features of the car. I had spoken to a few dealerships already on price and was expected to hear about the same price range with this one. to my pleasant surprise, Juanmy and Marc Coco were able to get me as close to the price I was looking for as possible. I strongly recommend anyone looking at a Nissan to go to ira of Woburn and talk to Juanmy, he will take care of you.

DMcSweeney

18 de jul. de 2010

My experience at this dealer was great. The process for buying a new vehicle was very pleasant and easy. Nobody played any games with prices. My experience was very positive. I found the staff to be extremeley friendly and courteous. I would definetly recommend this dealer and salesman to family and friends.

knovasad

4 de jul. de 2010

After a few months of deciding which new car I wanted to buy, I finally narrowed my search down to a Nissan Altima. The one option that I really was looking for was a sunroof. I happened to notice a special on the website for Ira Nissan of Woburn for an Altima without a sunroof. So, I called and spoke with Jason, who was in the internet sales dept. He assured me that I could get a similar discount on an Altima with the sunroof.The next afternoon I went in to look at the vehicle. Juanmy was my salesperson, and he was very friendly and helpful. He seemed to genuinely care that I got the right vehicle for me. The finance portion went very easily and quickly, and I got the car that I wanted at a price that was fair. I highly recommend going to see Juanmy and the other folks at Ira Nissan in Woburn.

ritashah

21 de jun. de 2010

We went in to Ira Nissan on Father's Day just to see the cars and get an idea of the prices. We had a 1999 Nissan Altima which we were very happy with. We met Scott and he showed the new Nissan Altima Hybrid. He explained the car's features and answered our questions. We had five people so he took us on two test drives to let us all get a chance. He was wonderful and stayed calm through the negotiating process. He was very cooperative. We got a great deal for an amazing car! Thanks to Scott and Ahmed :)2010 Nissam Altime Hybrid -- Love It!!! --- it's awesome!!

Bud O'Soro

17 de jun. de 2010

Overall experience was highly positive. I went to dealer at end of lease to inquire about leasing a new Altima. Matt A. was cordial, well informed and avoided the pressure sales pitch, much to my relief. Questions asked concerning reasons for selecting an Altima were relavant (I wanted a cheaper lease and a more economical car) and he pointed me in the right direction. The Altima included extra's that I was not looking for (sunroof, Boise sterio, Bluetooth, leather seats, satelite radio, rear end camera) all within my price range. Despite Matt's youthful appearance, he was polished and thorough. See you again in 39 months...this is my second car leased via IRA...you can't go wrong with a Nissan.

rajkothuru

8 de jun. de 2010

I love the way how Nissan wooburn do business and Phil is very cooperative and he will understand the customer budget and will give the best deals in market. starting from gathering details ( Ira has some check list really it will help both customer as well as dealer ) and then price negotiation and test drive all .... I love this dealer and I recommend who ever is interested in buying new cars or used ones.

philrury

7 de jun. de 2010

I went to view and test drive two conventional used Altimas and notably without undue sales pressure Matt patiently guided me through both test drives before advising me that the 2010 Nissan Altima Hybrid was just as poweful as the conventional models and was on sale for $9,000 below list price. So after driving both used cars, I drove the Hybrid and was sold on awesome value - i was prepared to spend $20k for a used Altima with less equipment than I got for $24K in a NEW HYBRID. Awesome and knowledgeable service - EXCELLENT IN ALL RESPECTS! Please note that I am a highly demanding perfectionist consumer with over 20 years experience as a consultant, so I am an insider in the service industry - Matt is not just a salesman, but a professional who is interested in providing the best value to his customers!

PaulaMae2

2 de jun. de 2010

We saw the Nissan Versa at another dealership and decided to visit Ira Nissan of Woburn because of the location and because they are servicing our Murano. Matt Alexander was extremely knowledgeable about the car, answered all our questions and if he did not know he would say so...very truthful and honest which goes far with us. The service was excellent as well as the price. Matt made himself available for help even on his day off. This dealership goes far to satisfy their customers.

harv306

1 de jun. de 2010

Our experiance at Ira Nissan was quite painless & in fact the very opposite of what one normally expects at an auto dealership when buying a new car.They had exactly the color car with the options we desired. The salesperson, Dan Engelstein, was not pushey, arrogant or obnoxious but quite cordial & respectful.This was not our first stop while looking for a car. We looked online, at newspaper advertisements and at other dealerships.Finding the right price, the right car with the right amenities and a salesman who helped to make this a pleasurable experiance sealed the deal.

Ron Denhardt

22 de may. de 2010

Juanmy Reinoso did a great job laying out the options on alternative models. He explained attractive aspects of the car mechanics. He offered a good price without being obnoxious about it like many car sales people. I have walked out of some dealerships. He was friendly and he drove the car to my house. He is a great guy - clearly likes cares and what he does.

CPOLENNERTON

19 de may. de 2010

GREAT DOING BUSINESS WITH BELO MAKHENE,A CREDIT TO IRA NISSAN FOR HAVING A GREAT SALESMAN.THIS IS MY SECOND VEHICLE I HAVE PURCHASED FROM IRA NISSAN OF WOBURN AND WAS VERY HAPPY IN THE PAST. IT'S A GREAT DEALERSHIP AND THEIR STAFF IS VERY NICE TO DO BUSINESS WITH. I WOULD HIGHLY RECOMMEND THIS DEALERSHIP TO EVERYONE.

Skaiser

13 de may. de 2010

Initially I emailed Ira Nissan to inquire about a specific car I had seen on their website. This was after I had already visited Ford, Hyundai, Volkswagen and one other Nissan dealer. I was pretty tired of looking at cars and was leaning toward a Volkswagen Jetta (which I really liked) when I got a call from Ira Nissan the next morning. The young man on the phone, Peter Quattrochi, was very specific about the car that I had expressed interest in - he gave me a customer number and said that would save me time when I arrived; he also quoted a price that included discounts and said that price would be 'locked in.' I had no idea what to expect. When I arrived, I met the general manager Willy Moy, who was as straightforward as he could be. He said that the price I was quoted was indeed locked in and that Dan Engelstein would be glad to show me the car. Dan, the salesman, was gentlemanly. We took a drive while Willy had my trade-in assessed and when we returned, Willy showed me the numbers. It was a very good price and I signed for the car, a beautiful Nissan Altima. It was unexpectedly pleasant adventure. After they quoted me a price on the phone they were absolutely true to their word.

dfawcett

8 de may. de 2010

I have been a loyal Nissan owner for 7 years. I had a Nissan Maxima, then upgraded to a pathfinder that I have had for the past 5 years. I decided that I wanted a new pathfinder because I love the SUV so much. I had been to two other Nissan dealerships and did not receive the service I had expected. From the moment I walked into Ira Nissan in Woburn, I knew I would get my new Suv here. Everyone was friendly, they treated me with much respect and courtsey. The general manager Willy Moy is outstanding to his clients, he wants to make sure you are completely happy, never have I worked with such a great person, who only cared about my needs. Matt Alexander was exceptional also, he came in on his day off to get what I needed, he explained everything in detail to us and was a warm and friendly person to work with. Jose Silva, business manager was also exceptional, he went over everything with a fine tooth comb. What a great feeling I had when I left the dealership knowing that these people cared about me. I am truly thankful for everything they did for my family and I. I will defiantly recommend this dealership to all my friends and family. Great Job Ira Nissan of Woburn you truly are the best!

mags

4 de may. de 2010

I would have no problem recommending Belo Makhene and Ira Nissan of Woburn to anyone who is in the market for a new car. Belo took the time to respond to my many questions and his advice was the reason that I purchased the model I bought. I have bought other new cars and this was by far the very best experience of all!

j.manfredi18

29 de abr. de 2010

When I come to Ira Nissan in Worburn I was looking into buying a use car. Then Belo was able to help me out with choosing the right car for me. I wasnt sure about what to get. He then told me about leasing a car. I had a few questions about leasing a car but Belo was able to answer all the questions, and i was able to make up my mind and pick the right car for me. I am very happy with my lease and loving my new car. thank you Belo

ES1357

26 de abr. de 2010

Definately my best car buying eperience. My salesman Shawn Crowley spent alot of time with me and listened to every question, adequately answering them all. I will certainly go back to IRA Nissan as long as I am happy with the car as this is my first Nissan. If your in search of a Nissan I would highly reccomend going to IRA Nissan.

jttc

26 de abr. de 2010

I cculdn't be happier or more impressed with the service I received. I did not buy my car from them, but theri service was actully better than the dealership where I did buy the car! They not only didn't pressure me to get additional services, the mechanic checked out my tires and they actually told me that they were fine! The price for an oil change was so reasonble compared to my gas station mechanic, it's realy worth it, since they check everything out, vacuum it and did the work while I waited. I will not only go back there for all my service, I'd want to check them out for my next car.

j85man

17 de abr. de 2010

The sales manager Mr. Mike CoCo was very good to deal with, he was responsive and polite. However, he seems to be a delegator, and needs to understand when his sale person drops the ball. If it was not for Mr. CoCo I would have not bought this vehicle. I was somewhat shocked when I went to pick the car up and the dealership was quite empty and my salesperson was not around. My appointment was to be at 3 to 4 PM and I arrive at 3:42 PM. The business manager, forgot to put my down payment on the purchase agreement and I found the mistake, not him. He did not offer to redo the paperwork and said when I picked up the vehicle he would refund my credit card. That seemed funny to me, I felt like the dealership did not believe I was going to buy the vehicle. When we picked up the car it was raining I found it odd that we were not able to receive the car inside to inspect it before we took ownership. I thank the dealership for making a state inspection available when I picked the car up, it was not expected and was very helpful. We have only had the car for 24 hours and where we get service has not yet been decided.

deedees12

7 de abr. de 2010

Sales person was helpful not pushy. Respectful, listened and responded appropriately. Management staff was a little less forthright when it got down to the negotiation process. Overall time spent to seal the deal was longer than I thought necessary but generally a good experience.

ac_fd

6 de abr. de 2010

Very good service provided by Sales consultant Belo Makhene at Ira Nissan, Woburn. He was very sincere and helpful and gave us very appropriate information regarding our car purchase. He also worked very hard on giving us a good price on the purchase of our new car.

jesss

30 de mar. de 2010

Our salesman was not pushy and told it like it was. He offered us several options and listened to our price range and what our needs were. After the sale, there were some sticky points so gentle reminders to get the insurance and plate transfers may be in order. Overall, the salesman was impressive and we would return to work with Mr. Reinoso.

mcamico

29 de mar. de 2010

I have bought 3 cars from Juanmy. He has been very nice in trying to get me the best deals he could. 3 years ago I leased my car from him, and with my lease nearly up, I went to see him. I couldn't decide if I wanted to by the car I was leasing or lease a new one. With Juanmy's help, he told me the options I had. I wanted to keep my payments around the same amount I was now paying. After considering all the options, I decided it was be best for me to lease again. I think the staff there is very helpful.

MissaB82

18 de mar. de 2010

I bought a used 2009 Nissan Altima earlier this month at Ira Nissan Woburn and so far am having a great experience. I went to the lot looking for used car in a certain size range - they had a good selection available. Belo, my sales consultant, was very helpful; he took the time to first find out what I was looking for in a car. Before we took the Altima on a test drive, he explained all the features to me and made sure I felt comfortable. During the test drive he answered all our questions and seemed very knowledgeable about the car. After I decided on the car, Belo worked with his finance manager to give me a price that worked. This was my first car buying experience, and I was a bit overwhelmed by all the details but Belo and his associates were very patient and explained everything along the way. Also, Belo assisted in getting me set up for service appointments...they have an online booking system, which is super convenient. I am definitely recommending IRA Nissan Woburn and Belo to my friends/family for their next car buying experience.

arperez08

15 de mar. de 2010

I bought a new Nissan Altima Coupe in August of 2009 at Ira Nissan and have had a great experience, both in he buying process and with the service department for my scheduled maintenance. This was my first new car-buying experience and Dave did a great job showing me the cars that I was interested in while not putting any pressure on me to do things too quickly. After I test drove the car, I went to a few other dealerships and checked out some other makes and models. I came back a few days later intending to purchase the car, and again Dave was friendly and patient. We worked out a deal that all of us were happy about (something that I feel is rare judging from friends' experiences at other dealerships). When I picked up the car a few days later, Dave had pulled it into the service garage (it was raining that day) so that it could get dried off and detailed. He spent some time going over all the features again so that I knew how to use everything before sending me on my way.The couple times that I have brought the car in for scheduled maintenance, the service department has been just as great. Both times, they were quick in getting the work done and the waiting room was comfortable with free wifi and coffee. I would recommend Ira Nissan and Dave to anybody that i knew looking to buy a new car.

nacys1

8 de mar. de 2010

I had a tremendous experience at Ira Nissan of Woburn. Hicham Filahi was referred to me by a relative and he was an excellent point of contact at the dealership.I felt very comfortable from the moment I walked in. I was not sure what car model I wanted and was quickly customized the perfect Nissan that met my needs and budget.I left the dealership to do some other car comparison but after shopping around I quickly returned to Nissan and Hicham and made a very confident and well informed decision. The Nissan Sentra I purchased runs incredibly smooth and I was treated fairly through every step of the process even through the negotiation process.I strongly recommend Hicham at Nissan. He even followed up with me after I drove the car off the lot to make sure I was happy with my car. This is incredible customer service!

smish

5 de mar. de 2010

Its nice to see a dealership where you aren't stressed out after you leave. My entire purchase was stress free. Phis is great. After I purchased my car, we sat for at least 20 minutes so I could learn all the new gadgets. I'm confident I can call and get further help if I need.

Laura Mac

1 de mar. de 2010

This is my 4th Nissan (3rd Altima). I knew I'd be looking to buy this Spring but was in for an oil and battery change last week. While I was waiting, I asked to speak with someone to ask a few questions and one thing led to another and by week's end I had my newest car :)I test drove a car that day with Phil and took my dad back the next day, when I then drove the car and another style, for comparison. By the third day, my husband was free to go in and I had the car shortly thereafter.This is my first time buying from this location but I do get my servicing done there and the location is perfect, so I am really happy. I was also really impressed that Phil offered help with answering questions about all the "gadgety" things inside the car at anytime I needed it. Sometimes questions come later! *** Just a side note ***I love the TV/coffee waiting area. It makes it comfortable while waiting.~Laura

katie4874

19 de feb. de 2010

We had an excellent experience with Ira Nissan of Woburn (after a bad one at the local competition in lynnfield!) I feel that we got the car i wanted for the best price possible. I also feel that both Dave and Willy were patient and respectful and wantedto work out a deal that we could all be happy with. I picked up my new nissan murano yesterday and again the experience was great... dave and shaun spent close to 2 hours with me making sure i understood how to use my new vehicle. i would recommend ira nissan in a heartbeat!

twotogo

16 de feb. de 2010

We did not intend on purchasing a new vehicle when we walked into Ira Nissan in Woburn this past weekend. We simply intended on browsing the market with the thought of returning to the Toyota dealership to purchase a Camry (since we owned three Toyotas previously). However, we met David Ruf - he took the time to introduce us to the Nissan line - and ultimately to the Altima S (with SL package). David was most courteous, knowledgeable and helpful during the entire process. He convinced us it was the car for us - he took the time to listen to our "needs and wants" and then helped narrow that down to the car we chose. Even after the sale was finalized and we returned to pick the car up the following day, David was meticulous in his delivery of the facts - he would not let us leave the dealership until we were completely comfortable with every knob, switch and detail inside the car. He was most helpful. We would recommend David Ruf very highly if you are in the market for a new car.

jeannevanorman

9 de feb. de 2010

1) Customer Service: Willy Moy had my new Versa on time, as he'd promised.I did not have to wait around. The team had their act together. They performed some tasks for me that I would have ordinarily had to do such as the inspection sticker.2) Everyone was more than cordial, Phil was gracious, patient (since I'm a senior.)3) They were attentive to detail:inspection sticker, saving my old floormats etc.4) Price excellent, Hank,in financing didn't push the extras,which I much appreciate.

Jerryenos

6 de feb. de 2010

My wife shopped at two different Nissan locations, Woburn and Lynnfield. The staff at Woburn were courteous, respectful and professional. We walked away from this experience with a new vehicle and a dealership that we would be comfortable recommending to our family and friends. We believe that you either know how to treat people or you don't. Woburn certainly does. Many thanks.

ldhroso

3 de feb. de 2010

I went to Ira to buy a new 2010 Nissan Altima. I went to the website first and found a deal on an altima sedan. The deal said I would get a new altima for $18,990 and 1.9% APR. So we went to the dealership and told them about the deal. Belo the sales rep told us that the deal was good on one specific altima. He showed us the Altima. We did not like it because it was a maroon color. We were looking for black or dark slate. We told him we seen a car on the lot that was black for the same exact price and asked if he could do the deal on that one. So he said he would talk to his manager and they said they would do the deal. We wanted the car for 18,990 with 1.9% APR. They would not do this. It was either 19,990 with 1.9% interest or 18,990 with 8.05%. So we decided to go with the first option. They took my Toyota Camry for only 1,000 dollars and tried to make it seem that the price was now 18,990. Well yea that was because they took the Camry for barely any money. The camry was definitely worth 2,000. But other than the trade in we did get a good deal on a new nissan that just landed on the dealership not even 4 hours before we got there. I have no regrets buying the altima. I love it. If you are looking for a mid size sedan for a good price go to Nissan. The altima is one of the best sedans out there. In my opinion it is better than the Camry or Accord. Would I shop for a car there in the future? Most likely.

Ladycale

25 de ene. de 2010

I have had spotty service from this dealership, but it's hours were OK and I just wanted a car inspection and oil change. No biggie. I dropped it off for an appointment scheduled for "first thing on Saturday" and was told they would call when it was done. Noon comes and goes and no call. I called and was told that all the mechanics were "at lunch" (which is understandable) and they would get it right after they came back. The dealership closes at 4 on Saturday. I wait until 3:45 and I *still* haven't heard from them. I give them *another* call and finally reach someone who says basically, "Oh yeah, your car failed inspection. It will need about $1000 worth of work but we're about to close. We can keep it until Monday." Ummm hello? You couldn't have told me in the morning WHEN THE CAR WAS SCHEDULED TO BE LOOKED AT?!!! The manager tells me he would talk to someone Monday morning and call me first thing. It's 11 AM now on Monday, but haven't had a call yet. I called and left a message with the manager but apparently he has more important things to do than keep promises. I don't mind that the car needs a lot of work. It has over 140K on it so that was expected. However, would it kill you to talk to your customer without the customer having to chase you down?

kpalermo

22 de ene. de 2010

I had an incredibly positive experience at Ira Nissan of Woburn. Matt worked very hard at accommodating me and making sure I got the exact car that I wanted and at the right price. He really went above and beyond. Matt made a normally stressful experience, easy and enjoyable. I was definitely satisfied with the service I received at Ira Nissan and look forward to doing business there again in the future.

scottashepard

16 de ene. de 2010

I scheduled maintenance for my old Altima on Wed. I wanted the regular scheduled maintenance to be performed and to investigate a "check engine" light that periodically turns on and off. I dropped the car off on Thr night. On Friday morning, I received a call from Stephanie stating that the maintenance charge would be $350. I told her that I appreciate the call and to give me a call once the technician diagnoses the service light. She called back two hours later stating that the amount of work that's need to be performed on the car is greater than the cars worth. I told her that I'll talk to a sales rep regarding the purchase of a new Maxima then. She told me that they already started the maintenance work (even though I didn't approve it). Since I understood how there could have been a miscommunication, I agreed to the $350 charge (even though it really wasn't my fault! I was being really nice). When I arrived at the dealership, the bill was for $450. I disputed the $100 difference. Stephanie insisted that I should have known that there was an additional $100 charge to investigate the light when I made the appointment. I made the appointment with her and I told her that she never discussed this charge in the 3 times that we spoke. She then told me that it was in the email confirmation that they send. Since I had my iphone with me, I showed her the email and how there was no reference to this charge. She accused my of lying and that I should have known there would have been a $100 charge because "they need to get paid too". I told her that the charge is excessive and I don't appreciate being treated like this, particularly when I'm in the building looking for a new car. She then "adjusted" the $100 charge by $50. She said that if I was smart enough to look at the web site, I would have realized that they had a $50 coupon. She applied the $50 coupon to be "nice" and then walked away. I was furious and told her that I'm not going to purchase a new vehicle from her after the way she treated me. She shrugged her shoulders and walked off. They lost a $35k sale from me. Hopefully they'll also lose a sale from everyone who reads this review!Stephanie needs to be fired. She's an assistant manager in the service department. If this is the quality of their management, then EVERYONE needs to stay away from this dealership. There's lots of options out there (Norwood, Clay in Newton, etc). Don't waste your time at Ira Nissan in Woburn!

ediben

29 de dic. de 2009

NOTE: This rating is for Ira Nissan in WOBURN.Ira Nissan lived up to its customer focused reputation during my car purchase.Upon walking into the dealership I was promptly greeted in a friendly manner. Len was very patient and listened to what I was looking for in a car. He arranged some test drives and let me know about a good deal going on that included a tax credit. His suggestion was genuine and not pushy. After thinking about it, I test drove the Altima Hybrid - the car that he suggested, and liked it along with another car.Upon narrowing down selection of vehicles to purchase, both Len and Jose were patient and helped me explore all of my finance options with the vehicles I was looking at. They helped me understand what features I wanted and which ones I really did not need. I was surprised at this because I thought they would try to sell me the most expensive car with the most expensive options. It really felt like they were looking out for me and what would fit in my price range.The sales experience was also superior. Len and Jose were very knowledgeable about my car and the products offered. Len spent a significant amount of time teaching me how to use my new car and made sure I was comfortable before I left.The next time I am in the market for a new car, Ira Nissan will be the first dealership that I go to.

abrouss

8 de dic. de 2009

I am sending this review to say any problems I had with the Lease of my new car have been more than repaired and I left with a new lease and I hope a very happy customer. Thanks to Willy Moy who helped repair any bad feelings and send me on my way very happy. I did send a new review weeks ago but for some reason the first one got posted? Please disreguard my first review. Thank Willy I will returnin the future. Al.

sheehan1

29 de nov. de 2009

my experience at Ira Nissan was very good, the people are great very friendly and fast to work with. they talk to you about what you want and just what they want to sell ,so the listen to your needs and that is what makes me happy at a dealer ship , i am a repeat customer and would recommend this dealership to my family and friends

linda_liporto

29 de nov. de 2009

Dave and his sales manager were extremely helpful and were able to get me what I was looking for at a good price. I would definitely recommend them and the dealership to anyone. They were very helpful and knowledgeable about their products and didn't try to sell me something I wasn't looking for.

ka048933

25 de nov. de 2009

I just recently purchased a vehicle from Ira Nissan of Woburn in Ma. I originally wasn't going to buy anything until I dealt with Scott. On Sunday afternoon, all I wanted to do was test drive the Xterra and the Pathfinder to find out which vehicle I liked the best. Scott was the first sales rep we saw inside and he asked us, my boyfriend and me, to take a seat while he got some paperwork. We were instantly under the impression that Scott was getting ready to dump his sales tactic on us; we were very worng.Scott actually took the time to sit down with us and ask me specifcally what I liked in a vehicle and why I was choosing a SUV. I gave all of my reasons and he recommended the Nissan Murano. It was way out of my price range, so Scott agreed that we should take a look at the Xterra first and then the Pathfinder.Afer test driving both vehicles, I did not prefer either of them. He had a used Murano on the lot and asked if I would be willing to take that for a test drive. Once I got in a drove 100 yards, I was sold. He had me take it on the highway just to see the power is had. I was amazed at the quality of the Murano.As I said, the Murano was way out of my price range, but Scott worked with the Finance Manager for me to lease instead of own. The numbers worked and I am a proud leasee of a beautiful Murano.Scott was a fantastic Sales Associate! He was never pushy and NEVER tried the car sales tactics on us. He was personable and acted more like a friend through the experience. A lot of sales reps have the mentality of either buy the car now or leave and stop wasting my time. At no point was Scott like that with me. He took his time through the whole process and gave me his undivided attention. (4 hours in the dealership)If there were more sales reps like Scott, I think the auto industry might be in better shape. He was exceptional!Jose was my Business Manager that handled my paperwork the next morning. He was friendly and had wonderful customer service. He explained every additional option to me and made sure that I understood. My time with Jose was brief, but he was quick and thorough which is the best way to be when someone is in the home stretch of buying a vehicle.When I came back to pick up my vehicle, Scott showed me how everything worked and really showed as much enthusiasm as I did for my new purchase. It really shows me that Scott has passion when it comes to custommer service and really takes pride in his job.At the end of my visit, Hank came a shook my hand for puprchasing my Murano with their location. He even extended his service should I ever need help.You have a great bunch of people over at Ira Nissan of Woburn and they should definitely be rewarded for their customer service and stellar personalities.

kforrest30

16 de nov. de 2009

Overall it was a great experience. Shawn was very helpful and familiar with all of the vehicle's features. Business Manager (Hank, I think that was his name) was great too - made me comfortable with the additional purchases without pressuring me. Vehicle was ready on the day/time promised and couldn't be happier with my new car!

bcerullo

30 de oct. de 2009

I appreciated the fact that after the initial showroom visit, Belo, Willy and Steve were very willing to work with me by email and telephone. It saved us both time and resulted in a sale for IRA and a happy customer in me. I can only hope on-going service is as effective.Thanks Again,Bruce

ac671

22 de oct. de 2009

The process went smoothly , no problems. Everything met my expectations. The vehicle was ready when I was told with me and my sales consultant was very helpful reviewing the car with me. The dealership is also helpful is getting my lease insepected before it is grounded.I would recommend anyone looking for a Nissan to see Belo and Ira of Woburn.

krcalder

18 de oct. de 2009

Overall, our experience with Belo and the Nissan in Woburn was very favorable. Belo was very informative about the vehicle we bought and we felt like he went out of his way to make our experience positive. He worked well under pressure and was flexible with our requests. My commendations to Belo for a job well done, it's why we always buy Nissan, the employees rock!

NoelEiffe

18 de oct. de 2009

Very pleased with the overall experience of buying my 2009 Altima Hybrid from Ira Nissan. The salesman, Shawn Crowley, was easy to work with, and even drove 25 miles to pick up a check I'd been unable to get to the dealer in order to get my car on time. He took a lot of time to show us around the dealership and more important, made sure we understood every feature of the vehicle , both at test drive and when we picked up the vehicle. My wife came along just at the pick up, and Shawn took more than a half hour to give her a complete tutorial on the car (with way more patience that I could probably have had...). Shawn communicated just enough -- several calls in to make sure my questions were answered, and he listened to my concerns and issues, and made the deal happen without agony. The car was very clean and nicely prepped for delivery. As we were getting ready to drive off, Shawn suggested I drop him an email letting him know how the mileage works out with the hybrid's first couple tanks of gas, and seemed to mean it. He's a very nice guy, patient and persistently helpful.The price I got on my Altima was excellent, and negotiations were straightforward and good natured as they can be. It's a large and exotic new dealership (been in this location just a couple of years), but the people were very helpful...very much a "full service" buying experience with a lot of attention to detail. I would recommend it to anyone shopping for a Nissan vehicle.

trueira1

13 de oct. de 2009

This is the second car I have bought from IRA NISSAN. The price in both instances was very reasonable. The staff was very friendly and helpful. I could not have asked for a more pleasant experience. I would recommend this dealarship to my family and friends.

wildone

11 de oct. de 2009

I previously leased from Ira Nissan (past 39 months)and I have been very pleased with the quality work, friendliness and knowledge of the service department, and especially Stephanie Swain. My lease was near its end and I was very pleased with the service I received from Ira salesman, Shawn Crowley, when I looked at cars to replace the one I had been leasing. Shawn helped me to get a great deal on a new 2009 Altima and arranged for the dealership to buy me out of my existing lease early and patiently worked with me while I tried to decide on which color Altima I wanted. When I went to pick up my new car, Shawn Crowley spent an extensive amount of time making sure I understood how to use all the new features on my new car before I left the show room, even programming my radio and bluetooth phone system for me. I feel that Shawn went above and beyond Ira's service standards in spending so much time with me as I am really technicologically challenged when it comes to understanding all these newfangled items they have on cars these days. Hats off to Shawn Crowley and Stephanie Swain at Ira Nissan, Woburn, Massachusetts. Keep up the great work.

conradste

7 de oct. de 2009

Ira Woburn went to great lengths to get me into my first ever car. The staff were friendly and very knowledgeable. They made sure I found my perfect car, that I love and that was also affordable for me. I would definitely recommend my family and friends to shop here and look forward to doing business with Nissan again in the future.

mjesi

24 de sep. de 2009

Mike Walsh and the group at Ira Nissan were very helpful and direct in meting my buying objectives. Mike's overall knowledge of the vehicles and friendly personality made my buying experience enjoyable. He answered all of my questions directly without playing any games, that you normally experience at other dealers.I am a very satisfied customer and extremly happy with my 2010 Maxium.

dfelsing

24 de sep. de 2009

We stopped by on the way to the beach not expecting to buy only to see if they had Aramadas. We were looking to buy at some point. We met Phil and even though we had shorts on he took us for serious buyers! We were impressed by the overall appearance of IRA Nissan-sales and service areas. Phil showed us a great Armada and spent time with us. We closed the sale in about 2 hrs. We were there until 1.5 hours after closing after meeting with the business manager. Phil was still there. I returned with payment the next day and Phil spent about 1.5 hours reviewing the CD and DVD functions with me.The next day we got very busy in the office and Phil called to check in with us to see how we were doing and when we would arrive to pick up our car. Once we got there, he spent lots of time going over all the features. In all, he must have spent 8 hours with us. It was a great buying experience!

sublimefan1313

20 de sep. de 2009

Words can't express the nightmare I went through with this dealership. My lease was up on my 06 Sentra and I had questions on what my options would be at the end of my lease. After multiple phone calls and visits none of my questions were answered, and to make matters worse their story would change with each visit. First it went from, "No problem, just bring the car to us if you want to buy it outright and we can push the paperwork through", to, "Actually it looks like the car will have to sit on the lot for 2-3 weeks until the title switches over, and no we can't pay for you to have a rental car while you wait" to, "actually it looks like it will be closer to 7-10 weeks since we are having issues with getting the title" to, "actually Nissan no longer offers lease buyouts on cars since it is too much of a headache for us." This is with a written contract in my hand stating my buyout price and options at the end of my lease. They blatantly lied to my face at every turn, and were EXTREMELY rude to boot. Please stay away from this dealership at all costs. I know I'm not the only person that has run into similiar issues, and when it comes time to end your lease/purchased car for another vehicle or service, you will end up regretting ever stepping foot in the door of this dealership. Do yourself a favor and go to another authorized Nissan dealer not affiliated with Ira. I recommend Colonial Nissan of Medford. They were truthful up front and jumped through hoops to have every issue resolved for me within hours. PLEASE PLEASE PLEASE STAY AWAY FROM IRA NISSAN WOBURN!!

jminnelli

10 de sep. de 2009

shawn crowley, was great. he was very pleasant and had a lot of knowledge on vehicle i looking at (versa) aswell as the brand "nissan". He was very detailed showing me the car and would pause and ask if i had any questions. His customer service was outstanding - while in the showroom he several times offered water, soda, coffee and popcorn. i was cold he offered me his coat. the best thing about shawn is that he was NOT an overbearing salesman.

timdolan

23 de ago. de 2009

We called IRA and they said they had the car that I wanted - a black Nissan Maxima.They set up an appointment for us to come in that Saturday. We were greeted and PhilFailahi was our salesperson. He was very knowledge about the car. We bought it thatday. No problem picking it up three days later.

customerxyzabc

11 de ago. de 2009

Good price on a new Rogue with a Clunker trade in.. Mike Walsh was very helpful...........................................................................................................................................................................

Cars1983

27 de jul. de 2009

I went in to look at a used car because I was tired of fixing my 11 yr old car. I NEVER thought I could afford a new car. I had been searching online for sales for 2 months and just couldn't find what I wanted/needed.Mike worked with me, my sister and my father to find me the best deal. I left with a 2009 Nissan Versa 1.8S at a better price than my original quote for the 2007 Nissan Sentra.I purchased on 6/28/09, about 2 weeks later I received a call that they were having a promotion in July and wanted to extend it to a me for purchasing at the end of June. I resigned at a better interest rate - with no complaints on my end of course! When I did sign all the work, Karl, was awesome and was a no pressure sales man. Yes, I did add a remote start & an alarm. Awesome deal and felt no pressure to add anything I didn't need/want.NOTE: I only scored a 4 on customer service b/c I did have to wait over an hour to just sign paper work. This wait was only b/c they were busy with other customers & not b/c I was ignored.

rosem

21 de jul. de 2009

Shawn Crowley gave us excellent service and was very attentative to our needs and sold us our 2009 brand new Rogue at a very good price. Thank you so much for helping us select our brand new car and not pressurizing us. He also sold a brand new Rogue to my hairdresser, who recommended him to me. Willy Moy and Steve Dasilva were both very professional and helpful, also. Thanks to all of you over at Nissan of Woburn.

breezey

17 de jul. de 2009

This was the best car purchase experience I have had in all the years I have bought cars. All the Woburn Ira Nissan employees I dealt with, from Mike Coco the Sales Manager, to Shawn Crowley, my salesman, to Willy Moy, the General Manager, and finally the Finance Manager, were courteous and a joy to deal with. They took the pain out of the negotiation, sales and financing process. I will most definitely recommend this dealership to my family and friends!

Bear41

14 de jul. de 2009

Belo, our sales person was very knowledgable about his prodcut, seemed toanticipate our questions and worked very hard getting and showing us different models for us to consider. In the end it was a good experience. We are very happy with our new car.

tccas

4 de jul. de 2009

My experience with Ira Nissan of Woburn was great when purchasing my new 2009 Nissan Altima in June of 2009. I worked with Mike Coco, Steve Dasilva, and David Ruf. They are a great team. They were all very pleasant, informative and professional. I told them what I wanted in a car and they quickly found me the car that I wanted. They were all extremely helpful and continue to make sure everything is going well with my new car. Thank you Mike, Steve and David for making my experience at IRA Nissan Woburn, good and for treating me great!I highly recommend IRA Nissan in Woburn.Traci C

rbuske

3 de jul. de 2009

Mike Walsh did an excellent job of helping me pick out a new Murano. He was friendly and knowledgeable. I really enjoyed the test drives. The dealership is close to 128 and 93 and the building, service center and showroom looked in excellent condition. The entire operation including the staff was impressive.

linda carmody

23 de jun. de 2009

I HAD A GREAT EXPERIENCE THIS PAST WEEK WITH IRA NISSAN IN WOBURN. MY SALES CONSULTANT MIKE WALSH WAS JUST THE NICEST GUY. FROM THE TIME I WALKED IN TO THE TIME I LEFT HIS DISPOSITION WAS WONDERFUL. I NEVER FELT PRESSURED TO MAKE A DECISION I LATER WOULD REGRET. MIKE WORKED WITH ME AND WE CAME UP WITH AN AWESOME DEAL FOR ALL. THIS IS MY 4TH LEASE WITH NISSAN AND I ONLY HAVE POSITIVE THINGS TO SAY. I WOULD HIGHLY RECOMMEND A FRIEND TO GO SEE MIKE WALSH. THANKS AGAIN FOR MAKING MY EXPERIENCE A SMOOTH RIDE. LINDA CARMODY

nissangirl

22 de jun. de 2009

Went in looking for a good price on a new/used Rogue...I wanted any color except white or black, leather, with a moonroof. The salesman showed me a 2005 Murano with the same miles as my trade-in. No moonroof, no leather, it was black, the cupholders and seats were broken. Then he offered me a brand new rogue for my same car payment and after he talked to his finance guy he gave me a price of $50 more!!! I had to ask for the keys to my trade-in back....horrible

kellyleemanning

4 de jun. de 2009

The sales representatives did not pressure you when you were looking around the lot. They just simply left you alone until you came into the dealership. When you did come in they were extremely helpful. They answered every question we had and then some. After we bought the car they were just as friendly and made it seem like they still cared about you as a customer. Buy from here!

tlee570

29 de may. de 2009

I just leased my second Nissan Altima in 2 years from Ira Nissan of Woburn. Shawn Crowley has leased me both cars and he is a pleasure to work with. He found the exact car I was looking for and at no time did I feel like I was being sold anything I didn't want. With my most recent lease, I made it clear to Shawn that I was working within a certain budget and he was able to find the car that I wanted at the price I could afford. I have had bad experiences with car dealers in the past and it's refreshing to find a salesman and a dealership that make leasing a vehicle an enjoyable experience.

rosemaryfournier

20 de may. de 2009

We first contacted the dealership via the internet for a purchase of a new Murano LE. They quoted a great price which substantially beat the competition. They helped us located the car we wanted and the service was top shelf with no pressure to purchase. The staff was friendly, cordial and very helpful. The whole experience was excellent and we would recommend these individuals and the dealership.

lpizzi

9 de may. de 2009

Shawn was very helpful in my search for my new car. He went over everything that I needed to know when I pickup my new car. I feel very confident that if I should need any help I know that they are there for me. The atmosphere was very friendly.

jad38_duff

29 de abr. de 2009

These guys are extremely disorganized. I called ahead and setup an appointment to meet with their sales manager, when I got their I waited for about 45 minutes before someone could help me, and it wasn't the same person I had an appointment with. Additionally, the map they have on their website sends you to Cedar Ave. not Street, so I wound up in a residential neighborhood. Also, whenever I called, I would be transfered like 5 times to different people, and frequent wound back talking to the confused receptionist. These guys are bozos.I was also looking for a specific model / color and called in advance of when I got their and they said they had it in stock. When I go there 20 minutes later, they had "just sold that car". How convenient / shady. They tried to upsell me on other models, but I was firm on that make as I knew other dealers had it in stock. They said they would get one for me and sell it to me at the agreed upon price. Of course, they never found that car. Tried to upsell me again on pricier model before I took my business to another dealer who got me a better deal anyway.

croweh986

28 de abr. de 2009

The whole staff at Ira Nissan of Woburn made buying our new Altima a very enjoyable experience. Belo was smart and friendly. He was very patient while we grilled him about the features, reliability, etc. The management staff and other sales people also helped out through the process. We never felt any pressure from the staff even during the negotiation process. I highly recommend buying a Nissan through Ira of Woburn.

meggsny

23 de abr. de 2009

Shawn was just fantastic & Mike (a manager) was a pleasure as well. These guys do an outstanding job to make you feel comfortable and answer all of your questions. I had used a dealership up the road for my first lease and due to there awful service I was looking to find a Nissan Dealership that would actually work for the customer and not against them. Well I definitely found that at IRA of Woburn. Shawn was well spoken, funny, and mostly made me feel very comfortable. They tried there hardest to get me all set with the vehicle I wanted, even going and picking the Altima i wanted up from another dealer because I was unhappy with the color selection. They are attentive and extremely knowledgeable. I am confident that my experience at IRA Nissan of Woburn and with Shawn will be a pleasure in the future & that is the kind of service I look for. I would just like to say a big THANK YOU to Shawn for being so wonderful and for providing me with enough knowledge to make an educated decision without pressure.

chris7719

7 de abr. de 2009

My experience with Ira Nissan of Woburn was wonderful I thought everyone there was very pleasant and very easy to talk to plus answered any and all of my questions on a timely manner. I had a bad experience at another dealership that I would not recommend to anyone but I feel that the Ira of Woburn was a great place to recommend anyone who was buying a car. I thought anytime that I made a phone call and left a message they returned my call promptley which made everything very easy for me buying my first new car experience.thanks again.Christine Doherty2009 Nissan Rogue

ac671

30 de mar. de 2009

The best part of my experience with Ira of Woburn was dealing with my salesman Belo.Ira of Woburn needs to work on some issues. The length of time taken to finally get the deal done was far too long. When I was to come in to fill out paperwork I was told that my wife did not need to be present after being there for 15 minutes I was told that she was. This presented a problem because we would have to find child care and we live about 20 minutes away. When my wife arrived we still had to wait 45 minutes to see the business manager eventhough his office was empty most of the time. Once we entered the business office, the manager was not prepared with our paperwork.The final problem was on the day of delivery. My wife and I found out that we would have to return to the dealership again the next day to receive the 2nd key for the vehicle along with the Owner's Manual. This was becasue there were no sales manager's in the dealership to unlock the room where the 2nd key and Owner's Manual are kept. Upon receiving the Owner's Manual it was written on and many of the pages were bent.If you do not have a time schedule to keep and you get to deal with Belo I would say go to Ira of Woburn. If not I would think twice.I also found that working with Ira was like dealing with all other dealerships , you still walked out of the showroom feeling that you did not get the best deal.

f3k

21 de mar. de 2009

As much as I do not enjoy car shopping, I LOVED my experience! There was no high pressure, just simple kindness, professionalism and courtesy!! I love the car but that pales in comparison to the way I was treated.I had great service during the shopping process for a new lease and also had great follow up from the dealership, specifically Shawn Crowley, to make sure everything was going well with my new car.

Tumbarello

17 de mar. de 2009

Buying a new car is a very stressful task and with my current vehicle being 16 years old I knew it was time. Belo at Ira Nissan in Woburn MA is the best. He was willing to LISTEN to what I wanted in a vehicle and something that would fit into my budget. Karl offered me an interest rate I couldn't refuse and now I am the Happy owner of a Nissan Versa Hatchback. I never once felt pressured by either Belo or Karl and I felt that they were working for me. Thanks guys for making this a good experience.

transformsm

16 de mar. de 2009

I hate shopping for new car and have to deal with all the crabs I don't want that dealers to sell. I had spent hours negotiating the deal with now result before with other dealers. So Ira Nissan of Woburn was my best choice. They have a great team there, very friendly and courteous. My salesperson, Jose L. was extremely helpful when I was there and gave a follow-up call to make sure everything is going well with my new car. The general sale manager was also very professional in negotiated the cost of the vehicle. Lastly, Karl the finance manager didn't pressure me to by any extra options or warranttee that I didn't wabt either. Overall I felt comfortable shopping at this dealer and would recommend it to others.

jwayshak

11 de mar. de 2009

This is my second car with Ira and they have been GREAT. The staff has always been friendly and courteous. Igor was great to deal with and never once did I have to wait for him when I arrived at the dealership. I will recommend IRA Nissan of Woburn to all my family and friends.

finna1083

9 de mar. de 2009

I was in the market for a new car, and had no idea what I wanted or what would be best. I had visited multiple manufacturer dealerships, but hands down I had not been treated better than at Ira Nissan in Woburn. They actually took the time to sit down with me and really talk about all the different aspects of what I was interested in. Phil was extremely helpful when I was making my final decision, and still has continued to make sure everything is going well with my new car, weeks after the final sale! I couldn't be happier and I love my new car!!

david rosenberg

7 de mar. de 2009

from the minute I walked in to the dealership until I picked up my new vehicle the next day, Shawn was terrific.He was professional,knowledgeable and understood my needs and concerns when it came to my decision on which car to buy. Steven the sales manager was also very helpful and made sure I knew if there was anything I needed please ask.To finish out my first experience Karl the finance manager explained perfectly my many payment options and was so easy to deal with.Great guys at Ira Nissan

devirgilio

3 de mar. de 2009

I enjoyed the buying experience at Ira Nissan. Bello, the salesperson, was very helpful in making sure my needs were met regarding the purchase of the vehicle. The sales manager was very professional in negotiating the cost of the vehicle and the finance manager did not pressure me and did a very good job of helping me finance the Nissan Frontier.

ldeamato

2 de mar. de 2009

I chose to visit IRA Nissan of Stoneham after I test drove the vehicle at Kelly Nissan of Lynnfield. We were unable to come to an agreement on a price that I could afford at Lynnfield, so I thanked the salesman for his time and left. When I went to IRA of Stoneham, I was pleased with the manner in which I was treated and appreciated the fact that the business manager took the time to explain the leasing program to me. We worked out an agreement that was in the price range that was affordable for me.The salesman (Lebelo) made a follow-up call to check in and see how things were going.

gosselinb

1 de mar. de 2009

I came to Ira Nissan / Woburn looking to puchase a new car as my old car was no longer able to pass inspection. I hate shopping for new cars and tend to "hang on" to my old cars for too long. Last time I purchased a new car in 2003 the process was very tenious to me and took a total of about a week going back and forth arguing over the price of the car and dealing with the Financial person at this other dealership. My dealing with Ira Nissan / Woburn couldn't have been more of an opposite experience. I was made to feel at home and was asked what I wanted in my new car instead of told what I should be getting in my new car. Belo Makhene, my sales consultant was very thourough in explaining to me the features in the new Altima's I was looking at but when I told him what I wanted he focused and found me that car on his lot. Working with his Sales Manager, Mike Coco they took what was a week long battle the last time I purchase a car and made it into what amounted to a 2 day, 6 hour, experience that made me feel welcome and respected. I would and will recommend Ira Nissan / Woburn, as well as Belo and Mike to anyone who asks me where they should go to look for a new car.

ajillebean

18 de feb. de 2009

After a week of deciding what to do, I was exhausted from the process. it's not a process I enjoy at all, getting a new car, old car, lease a car, whatever the issue is. I am always on my guard when I enter a car showroom because car salespeople have a terrible reputation and some of it is warranted. I came into the Nissan dealership last, as that is where my lease was from, and I wanted to research everything before I came into the showroom to I had enough information to know what was out there, the deals, etc. Igor waited on us. He was friendly and knowledgeable and able to give us the numbers we wanted right away. I was able to get a good deal on the Altima.

sandhya.rajaram

16 de feb. de 2009

Overall I had a wonderful experience at the dealership. This being my first car, I wanted to make sure I got what I liked and was comfortable with. It was a very friendly atmosphere and the employee I dealt was Phil. He patiently showed me and helped me explore all the features I wanted in the car and responded to all my questions.

jmacdonna

16 de feb. de 2009

I didn't plan on buying a car today- just looking and checking prices. After driving a new Sentra and discussing price - I wanted my payment to be comparable to what I was currently paying and that is what the deal I was offered came to. Belo was very professional, answered all my questions, wasn't pushy and came up with a deal I was happy with. I went home with a new car!!!Of course I would have liked it to cost a little less - wouldn't everyone?

alancsmith1948

14 de feb. de 2009

Phil was an absolute pleasure to work with. He was very patient and thorough. At no time did I feel pressured, quite the opposite. The total experience was very positive and I would recommend Phil and Ira Nissan to anyone. As I see it today, I will return for my next new car.

Terranova

7 de feb. de 2009

I was turning in a leased Pathfinder. I have leased at least 5 Nissan's but the last couple at Ira Nissan. I have been very happy with my overall treatment with this dealership. The salemen, service department, etc.. are extremely friendly and have met all of my needs. I have decided to purchase this present vehicle from them because of the current economy and the price.

KathiV

4 de feb. de 2009

I recently leased a Murano from Ira Nissan of Woburn. I dealt with Willy and Nick. They were both wonderfully helpful. Nick was very knowledgable about the car and easily answered all my questions. The process of leasing the car was simple and quick...and painless! I would highly recommend this dealership if you are looking for a Nissan.

tls0829

2 de feb. de 2009

We decided to start looking for a car knowing at some point in the next few months our current car would need to be replaced. Our only requirements was our 160lb dog would be able to fit, AWD and a sunroof. We narrowed it down to a Nissan or a Subaru. We stopped into Nissan and met with Willy and Jose and they were wonderful. We test drove the Murano, and Jose was very knowledgeable about the car as well as it's competitors. We loved the car but were not sure our dog would fit, and we still wanted to test drive the Subaru. Willy was great told us to bring the dog by whenever and also referred us to his friend at Subaru. After test driving the Subaru we went back to speak with Willy & Jose. We told them what we wanted to spend and after a little back and forth they were able to meet our price on a brand new Murano. When we picked up the car, the visor clip was not clicking into place and they sent someone to our house the next day to fix it. Also we had a little issue with the registration transfer and we called Jose which happen to be his day off and he took care of it without any hesitation! Neither one of us were looking forward to buying a new car but had a really pleasant experience with IRA.

cbminton

30 de ene. de 2009

Belo was my salesperson and he was great. He was very knowledgeable and passionate about the cars. I have never owned a Nissan so I didn't know much about them. When I decided I wanted to buy, I then dealt with Steve and Mike. The negotiation was awful. I had done internet research and thought I was asking for a fair price. I wasn't asking for below invoice price or a huge mark up on my trade. Steve kept going back to "check with the manager" about my price and return having inched up. I finally left and said I would think about it. Mike called me on my cell phone on the way home and came up another few hundred dollars. I told him I needed to think about it and I didn't want to be pressured on my drive home. I finally emailed Mike the next day and asked for my original offer and he accepted it. Ultimately I got the car I wanted at the price I wanted. But I was shocked at how badly they handled the negotiation. There are 2 other Nissan dealerships in my area. Had it not been for my loyaly to Belo, I would have taken my business elsewhere.

aemdoc

10 de ene. de 2009

My experience at IRA nissan was great. Everyone was very friendly. They made buying a new car a relaxing experience instead of the usual stress associated with buying a new car. I would definitely recommend this dealer to anyone who is looking to buy a Nissan.

dante00

3 de ene. de 2009

I walked out on Tuesday looking for a better deal. I was at another dealership looking for that better deal, but finding none, when Phil from Nissan of Woburn called and offered me the car I wanted for $1000 less than gthe day before due to it being 12/31 and a snowy day. They also threw and all-season mats and discounted the remoted starter. That sealed the deal. Phil was the best salesman, I have ever dealt with. He knew his stuff. He should get a raise. If I buy another Nissan, I would call Phil. I would recommend him 100%.

combat0304

11 de dic. de 2008

From the moment I step in the sales rep is very friendly. The sales rep, Phil I dealt with today is very patience and knowledgeable about the vehicle I'm inquiring. The place is very clean and organize. The price is decent. Overall, customer service is awesome and I would recommend this dealership to anyone who wants to purchase a new or pre-owned vehicles.

stnhm8

10 de dic. de 2008

My saleperson was outstanding. He was a pleasure to work with. He worked quickly and covered everything. He was very nice, knowledgable and thorough. Overall, it was a pleasure to work with my sale consultant as well as the finance manager. He was nice and thorough.

paydayel

19 de nov. de 2008

This dealership was fantastic to deal with! I bought the car I was looking for in less than 2 hours. There was no pressure, no "sales push" and everyone that I dealt with was extremely professional. If you are looking to buy a Nissan, I would make this dealership your first and last stop!

breatnac

6 de nov. de 2008

Mike Walsh was able to get me the Maxima I wanted at the price I wanted. He was proffesional, courtious, repsectful, and demonstrated every aspect of the car. I went to 2 other dealer bfore going here and dealt with sales people who seemed like I was bothering them. They acted like I was wasting their times at Kelly Nissan and Quirk Nissan. I visited the dealership 3 times. First to see if I liked the vehicle. And also get a idea of what they would give me for my trade. I left and shopped there price.Because of the service I recieved from Mike Walsh I decided to go back and see if he could bear the other prices I recieved. He was able to give me what I wanted for my trade but didn't have the vehicle I wanted on the property. Three days later when it arrived I went down to the dealership and it was exactly as promised. The color and every option I wanted!I will be going back to see Mike and Ira when ever I am in the marjet for myself or anyone I know.... Thank you Ira Nissan!Wallace

fjfalvey

5 de nov. de 2008

Steve made this ex[erience very comfortable and friendly. There was no pressure and he was extremely knowledgeable about the vehicle we eventually purchased. I would recommend Sreve and your dealership to my friends without hesitation. I have purchased many vehicles in my lifetime---both used and new---and myself and my wife were very thankful for the treatment extended to us.

feblake

5 de nov. de 2008

I was searching for a new vehicle within a certain price range via the Internet. I had been dealing with Honda, Toyota, Hundai, and Nissandealers. I wanted to deal via the Internet without having to go to a dealership until I had narrowed my research to a specific car. I asked for price quotes on the models I was interested in and explained to sales reps. exactly what I wanted. Most sales reps wanted me to visit the dealership in person even without them providing a price quote. This lead to me selecting only 3 dealers ( all Nissan ) dealers to pursue when deciding on a New Nissan Versa. Steve DaSilva kept in touch with me for a couple of weeks, provided me with a very competetive price quote, and verified the price I agreed to pay via the Internet. This was exactly what I wanted to do. All I needed to do then was visit Steve, test drive the vehicle, and then make a decision to close the deal. When I arrived at the IRA Nissan Dealership I asked for Steve and was promptly taken care of. He let me decide on a color and then arranged for me to test drive it with my wife. I then decided to purchase the Versa and the paperwork was completed timely and I had my new Versa within 2 days. Steve was professional, courteous, understanding, caring, and sincerely interested in providing me with the best sales experience I have ever had when purchasing a new vehicle. He never put any pressure on me over the Internet, telephone, or at the Dealership when I met with him. I would be glad to deal with him again should I decide to purchase another Nissan product. Likewise, I would recommend him to others without hessitation. Thanks Steve......

Smheinen

5 de nov. de 2008

My new car purchase with Steven Dasilva was great. He was sincere, made it stress free, and had my best interest involved in the sale. Best experience I have had thus far whilst purachsing a vehicle. I will recommend the dealership and Steven to friends and family.

billiemarie1

4 de nov. de 2008

Steve DaSilva made the my new car buying experience stress free. He's an extremely professional, knowledgable and friendly employee. He made sure I got my car when i wanted it, helped me get the price i was looking for and made sure the car was done right. He went above and beyond to make sure I was 100% satisfied..Steve You ROCK!

mytwocents

30 de dic. de 2007

I went to this dealership after buying a car i really didnt want! I was contacted by a veryf freindly and helpful internet slae rep...I explained my issue,she advised me to o to the ira nissan in tewskbury and speak with mike(mngr)...I visited and spoke to mike and a nice sales rep..They were very helpfull in trying to get me into a different used vehicle. I wanted an altima they were trying to get me into a sentra(didnt want)..So i passed and visited other dlrships. About 3 weeks later i went back on ira nissan site and amde an offer on a used altima. I recv'd a call back from a sales rep. I went down to meet with the sales rep and explained i have already been down here and also advised the passt offer on my car....After waiting and waiting! The rep came back and said they will not duplicate the offer,they wanted to give 10k les then orginally offered. I spoke to the head manager and he said basically to bad! I asked i dont understand what happened...Said cant offer you the same trade value...Couldnt explain why...! So i basically went down there under the impression i was going home with this altima...What a waste of time! As i was walking out there was another had the same issue...

mikem29ss

17 de ago. de 2007

They stink. Give the run around, low quality of work, slow, dishonest salesman and managers. Was told car had remote entry, was not there at time of purchase. Car also had body damage "unseen" by the dealership. During first repair attempt, tried to get her to accept a shotty repair where the dent was still visable. Finally fixed dent but left the car out of fuel and dirty inside, also left buffing compound all over exterior. Lousy and I won't go back

mjpmmh

1 de jun. de 2007

After visiting 4 Honda dealers, 2 Toyota dealers, and 2 Nissan dealers to buy a compact sedan, this was by far our best experience in car shopping. Friendly, helpful, respectful, professional service from salesman Mike Walsh---he made us feel comfortable in the whole process, wasn't pushy or slick. We got a fair deal and didn't feel taken advantage of or patronized. I would totally recommend Mike, especially to women who just wanted to be treated like capable, intelligent consumers. Mike was great. Pleasant experience with the business manager, too. No surprises, and no pushback when we didn't choose the typically hyped "add-ons" at the paperwork stage. This was overall a much better experience than I have had buying a car previously.

maize

12 de feb. de 2007

Have taken my year old Xterra there several times for service that should have been covered by warranty. Every time they had a reason why it wasn't covered and told me I would have to pay to get the problem fixed (battery post, fusable link, etc). Yet when I left and took it to a different dealership it was fixed under warranty- no questions asked. Furthermore, their service manager was awful and had no intentions of trying to make me a happy customer. He turned down a warrantied service repair because he was 100% sure that the part wasn't defective. The next dealership confirmed that the part was defective and fixed it under warranty. The people at IRA Nissan are crooks who try to upcharge you on service requests and dont care about the customers happiness.

cheltrader

16 de dic. de 2006

the absolutely worst experience i ever had trying to buy a new cari was misled on two occasions and visited ira nissan to buy a car both times i left after being treated in the most duplicitious manner everi can not emphasize how upset i amno one that i know will ever buy a car at ira nissani will go out of my way to let anyone i know who wants to buy a car to never visit ira nissanarnie jarmak

cg_cabrera

4 de dic. de 2006

ON NOVEMBER 18 2006 I WENT TO SEE A CAR THAT I SAW ON THE INTERNET, NISSAN ALTIMA 2003 INDIGO BLUE. I CALLED THE PLACED AND I MADE AN APPOINTMENT. ONCE AT THE DEALERSHIP THE PERSEON I TALKED TO OVER THE PHONE ASSIGNED ME VINY MASSY AS THE SALES CONSULTANT AND WHEN THE CAR WAS SHOWN TO ME IT DID NOT MATCH THE DESCRIPTIONS OF THE ONE OFFERED ON THEIR WEBSITE LISTING. I HAD TO KEEP LOOKING UNTIL I FOUND SOME OTHER CAR THAT ACCOMMODATED TO MY BUDGET AND PREFERENCES. I FINALLY FOUND A SAME BRAND CAR BUT A LITTLE MORE EXPENSIVE AND BROWN. I DECIDED TO PURCHASE IT THE NIGHT OF THE 18TH AND I GOT TO SIGN ALL PAPER WORKS. NEXT MORNING I WENT BACK TO TAKE A CLOSER LOOK AT THE CAR EXTERIOR AND I FOUND SOME DEEP DENTS WHICH I SHOWED TO MASSY AND DIBLASSY AND THEY TOLD ME THEY HAD NOT NOTICED THEM BEFORE. AFTER CONVERSING WE GOT TO THE AGREEMENT THAT THEY WOULD FIX THE CAR FOR ME. IT HAS BEEN TWO WEEKS OF FALSE PROMISES AND I HAVE NOT STILL BEEN GIVEN FORMAL DELIVERY OF THE CAR. THEY HAVE GIVEN ME DEADLINES WHEN THE CAR WOULD BE READY TO BE PICKED UP AND THEY HAVE POSTPONED IT FOUR TIMES BECAUSE THE CAR HAS NOT BEEN FINISHED YET. TWO DAYS AGO I HAD TO CALL THE DEALER TO SEE IF THEY COULD ARRANGE A CAR RENTAL AND WE DID. I HAD TWO PAY A $150 DEPOSIT TO RENT THE CAR AND THE DEALER WOULD PAY FOR THE RENTAL. ALL THESE COULD HAVE BEEN AVOIDED IF BOTH VINY MASSY AND MIKE DIBLASI WOULD HAVE GIVEN MORE PRIORITY TO THIS SITUATION . LAST TIME I CALLED THEY SAIED THEY HAD NOT CONTROL OVER THE BODY SHOP WHERE THEY SENT THE CAR. VINY MASSY WORDS WERE "C..... BE COOL" , WHICH SOUND VERY DISRESPECTFUL.

jdowen

9 de jun. de 2005

I was provided a relative quote (i.e. "$xxxx off msrp") over email when discussing a particular vehicle, however when I visited the dealership I was told that the relative quote was not for the vehicle I has asked about in the email. This is a good way to get a customer into the dealership, but doesn't sit well at the end of the day.<br><br>They pushed really hard to sell a comparable used vehicle similar to the new one I was interested in but had added options that I did not care about.<br><br>I found another dealership in the area that is much easier to deal with and much more up front with information so I would not recommend Ira Nissan.