mannie730

8 de nov. de 2016

My experience with Phillip was AMAZING!! it has been such a long process for me to actually be able to get my first car, but it was definitely worth the wait with Phillip. For me to see the jeep I wanted on the website and walk in the dealership and they know exactly which jeep I was talking about ,was amazing. I had tons of doubt's about not being able to get approved, but Phillip really made me comfortable, relaxed, and keep a positive mind set. I wouldn't of never thought that day would have been that smooth and easy. I will NEVER forget this experience and I'm glad to have gotten my first car with phillp at Joyce koons. Thank you so much Phillip for this experience. I've been telling everyone I know about my experience and that they are crazy if they don't go to koons. Take careThanks so muchI love my jeep

baca1965

5 de nov. de 2016

Made appoint taken care of right away.kept informed at service and what I needed done. Told them I would have work done at a later time.

Jeffrey Mason

5 de nov. de 2016

Had an issue with truck using oil, scheduled a time with Dave to be dropped off that day. Dave explained the process that we would have to go through in order for GM to repair under their warranty.

vmihart

4 de nov. de 2016

Friendly and efficient staff. Reviewed all service issues with easy to understand explanations. Answered questions directly and honestly. Would recommend this dealership to my friends for both friendly staff and quality of work.

Melody28

2 de nov. de 2016

Was a pleasure working with Codie. He was determined to find the perfect car for us and he did! Other dealers did not seem to put forth the effort or time that Codie did. We have been Buick owners for many years and would certainly recommend Joyce Koons Buick.

Roger

2 de nov. de 2016

I was very happy with the sales representative, Codie Fravel. He was very able to inform me about the different GMC models and the options that I was considering. He was able to quickly locate the exact model, color, and options that I wanted. Codie was able to coordinate a discount through Costco, which was very nice. Everything went smoothly with the paperwork at the dealership. I love my new Acadia Denali !!!

acurafan

31 de oct. de 2016

We came to this dealership to test drive an Acura RL that my son found on the internet. Philip Marinakos was an excellent sales person to work with. He was extremely honest and made sure that everything in the car was ready to go on a very short notice when my son was able to come into town to pick up the car. He made the buying process as stress free as possible- Thank you Phillip- and especially for coming in on your day off to make sure that we were satisfied with the purchase!

G Hoffler

27 de oct. de 2016

After taking delivery recently of my New Vehicle (2nd purchased from this Dealership), There was Recall notification in the MyGMC App for my VIN. The Koons of Manassas Service Depart addressed the issue with the Professionalism I have come to expect. My Service Advisor 'Kevin Hall' provided a clear and complete explanation of the Recall, which actually applied to the vehicle prior to delivery\sale. During the appointment time The Service Dept also accommodated my request to have some vehicle specific accessories installed. This request also was handled in a very professional manner. This is my preferred dealership.

wcarroll66

25 de oct. de 2016

Tyson is the greatest, always takes care of me better than service department I've ever used. He always has an answer for any question I might have.. Go Tyson, keep up the great work!!!

my1sttruck

19 de oct. de 2016

they made it easy for me to purchase the GMC pickup a very helpful group of people, they even allowed my yellow lab in the showroom !bill VanWickler

Harry R Johnson

17 de oct. de 2016

Phillip was on our team looking to help us buy the right car, with the right options, and at the right price. He went one step further calling a Honda dealer in Oklahoma to get papers for a rebate of our Honda care package for a care we were trading in. He is a member of a well-oiled team at Joyce Koons that takes the hassle out of buying a new car.

Susan from Maryland

15 de oct. de 2016

After looking for our new car for weeks we finally found what we were searching for at Joyce Koons in Manassas. My husband and I drove 2 1/2 hours from the Eastern Shore of Maryland to purchase after negotiating online, through e-mails and phone calls with Doug Miller. When we arrived the car was exactly as portrayed and we had the pleasure of working with Codie Fravel. He was not only fun but knowledgeable and professional. Tim in the finance department was extremely efficient and within a short period of time we drove away with our beautiful new car! We feel we received a very good deal and would certainly buy from them again.Rest assured, purchasing from this dealership is a good decision!

moqim

12 de oct. de 2016

Very disappointed no user manual and car detailing was not done properly....I was easiset customer they have but they did not appriciated my patients

jag

10 de oct. de 2016

Service department took me on time and delivered/returned my vehicle ahead of scheduled time estimate. I will be returning in the future with my other vehicle.

CATHY

4 de oct. de 2016

Everything went smoothly, Philip was very honest, upfront, and reasonable. Would definitely recommend and come again. We weren't even going to buy a Chevy, glad we came by!

TaylorJ22

4 de oct. de 2016

Buying a car usually carries the stigma of stress, and being pushed in directions you may not want to go. "Hassle-free is not just a catch phrase when we worked with Phil.Working with Phil and Tim was a piece of cake. We've bought cars prior and will continue to give Koons our business in the future.

caro42

2 de oct. de 2016

Came in with one vehicle in mind and left with another. Charles Carlson was a joy to work with and did not push any particular car on us; just let us test drive and decide for ourselves. Very smoothtransaction all the way around.

Osbourne 123

1 de oct. de 2016

Buying a car was made very smoothly by Phillip and other staff members. He took care of my requests to get me a good deal on the car

horsemom

28 de sep. de 2016

We arrived at Joyce Koons right at noon on a Sunday and were greeted very promptly by John McMullan. We had had a less than stellar experience at a different dealership the day before so we were hoping for a better experience and we got one! John was unfailingly helpful, knowledgeable, and pleasant as he located a 2016 Encore that we had found on the Internet. Once he located the vehicle, he had it brought up front, handed us the keys and allowed us to test drive the car without any pressure or hard sell. As soon as we got back, we told him to start the paperwork and we drove the car home later that afternoon. I love the car and would happily recommended both the car and the dealership to friends and tell them to have John assist them.

Kostas

27 de sep. de 2016

Mr Marinakos was very helpful and very patient with me ,cause I didn't know what I wanted .He pointed me to the right vehicle at the right price and now my family is happy and safe .Thanks Mr MarinakosFive stars plus+++++++

Dinoly

25 de sep. de 2016

Mr. Marinakos did a very thorough job from start to finish. He reached out to us about our leased vehicles and made every effort to ensure that the transition from lease to purchase went smoothly. Each step was laid out concisely, and there were no surprises whatsoever. He was professional and polite and made our purchases painless. Thank you!

RavenB

23 de sep. de 2016

Philip Marinakos was a great help when trying to find the exact car I wanted. He found better than I could have imagined! Definitely will recommend to friends

Dismore1

19 de sep. de 2016

I have 4 vehicles that we take to Joyce Koons for repairs. I recently took in my car to have the oil changed, my tires rotated and a problem with my backup camera. They dealership had my car for 3 days. My oil was changed and camera replaced. My tires were not rotated at all. I took it back and they quickly did them and now my wheel vibrates when I get up to 50mph. I took it back today as I was thinking they maybe needed to be balanced. They said it was normal and suggested that I have the tires rotated back to original position to when I first brought it in. We insisted that they see if hey are properly balanced. Very poor customer service this time. It wasn't the first time they have not done something that was to be done. I believe in second chances but I will be going to another dealership from now on. The service advisor gave me a $40 credit for next time. It wasn't his fault at all.

C-ville

18 de sep. de 2016

Our salesman, Steve Hughes, was very knowledgeable and friendly. He knew the inventory and models and didn't make the typical mistakes and cover-ups that you see of less experienced sales people. The financing process was also simple. Of course, they offered the same warranty products, but it was not overly pushy. All-in-all, a very good experience.

Ron_USMC

7 de sep. de 2016

I met Mr. Marinakos when I was looking for a car for our Daughters. When I contacted Mr. Marinakos about the 2005 Volvo S60, that I wanted to see it and take it for a test drive, he immediately replied asking what time I would be there, so he could have it ready for me. Upon our arrival, the car was parked right outside the main door. My Daughters and I looked it over and I asked if I could take it for a drive. He asked for my driver license and we were on our way. We returned the car and I told him that I wanted to purchase it. We agreed on a price and purchased it. The day we picked it up, we didnt make it home when the tail-lights went out. I called Mr. Marinakos and he asked that I bring it back for repair. Two days later, we picked up the car, and again before we got home the tail-lights were out again. I forgot to mention that this car was purchased "As is", no warranty. Before we brought it back, during the day time, we drove it around, and then something else happened. We stopped for gas and the gear shift would not work. A piece of the gear shift, where you squeeze it to place it in gear broke off. We found a temporary fix on "You Tube", and we were able to get it home. I contacted Mr. Marinakos and told him of our troubles with the car. He asked me to bring it in again, and he would guarantee it would be fixed once an for all. I asked him if he could have the gear shift looked into, and provide me a price to fix it. He said he would. I knew the gear shift was not his fault but from wear and tear over the years. I dropped off the car and he did something only new car purchases do, and that was provide me a temporary loaner car until my car was fixed. Two days after dropping my car off, I get a call from Mr. Marinakos that the car is ready for pickup. He explained that the read tail-light wiring was completely replaced, the gear shift was replaced with a New shifter, and they even replaced the windshield wipers, which I never asked to be replaced. Mr. Marinakos and the Joyce Koons Dealership, went far and above what 99% of dealerships would ever do. They fixed everything at NO COST to me. I will be in Mr Marinakos and the dealership's debt for what they did. Anyone I hear of that are looking for a New Car or even a Used Car, I will personally send his way, because when most dealerships just want your money, Mr Marinakos and Joyce Koons want your trust and your total satisfaction. They truly care about your and your Family! Nothing else matters and to be honest, we need more people like Mr. Marinakos. God Bless You and your Family Mr. Marinakos!RonL, U.S. Marine Retired

vbjay

4 de sep. de 2016

My wife and I were in the market for a car and were comparing two models, the Rav-4 and the Encore. We test-drove both and the Encore was much more fun to drive and nicer on the inside, plus the styling was very appealing. Phil was wonderful for us; we had to walk into the showroom to find someone and he was not over-eager to serve us, but was polite and happy. Perfect! He let us test-drive alone and wanted us to take it on 66, even during rush hour. He was much more knowledgeable than other sales people we had met at other dealerships. We were planning on going home and thinking about the "best offer" prices we had received for the cars that day and deciding in the morning, though after test-driving the Encore we were pretty sure we wanted that one. They asked us what price would allow us to buy it that day. My wife (from Bolivia where they love to bargain) named a number that I thought was very low, but they came back and we were able to meet very close to our number. I am sure we got a lower price than if we had come back the next day. We appreciated that they wanted to sell a car that day and wanted to find common ground. There was no pressure, just common interests. The way it should be! We are extremely happy with the entire experience and are particularly happy with the car!

Anthony J Morelli

4 de sep. de 2016

Dealing with Tyson Farina is a pleasure. He's knowledgeable and takes the time to explain the problem and offer options for a solution. I highly recommend the team Joyce Koons Buick GMC and Tyson Farina.

susang

3 de sep. de 2016

Always a great experience. They listen, find the problem, fix it, have it done on time, and do not charge outrageous prices. What else could one desire?

Clint H

2 de sep. de 2016

Went in, knew what I was looking for, knew what I wanted to pay, and they made the deal happen. I usually hate dealing with salesman and shifty car dealerships, but these guys were professional, courteous, and helpful. Would definitely recommend them to a friend and when the time comes, return fr another vehicle.

Arcadia123

30 de ago. de 2016

Great people and they were suprisingly reasonable. Whenever I go to a car dealer I view them as the enemy. In this case they were friendly and extremely reasonable. When my othe car needs traded in will go back.

paulor

29 de ago. de 2016

I was involved in a car accident that totaled my 2013 Honda Civic. We found a car we thought we would like on line through USAA Car Buying Service. We had no idea going in that this would be the only car we looked at, test drove and decided on. We are very happy with our purchase. Philip Marinakos was very helpful, polite and easy going. So, we replaced our car with a certified pre-owned one two years newer for a good price and no pressure. We are very pleased with Philip AND the dealership. Thanks!

Felix Pedroza

29 de ago. de 2016

Best deal ever!! Codie and Behzad were the best to deal with, stress free buying here folks. Check them out!!! They beat all the other dealers in the area.

07 Ridgeline

28 de ago. de 2016

They made buying a vehicle pleasurable. They treated me and my family well. Even made my kids feel welcomed in the building. They went out of there way to get us the best financing possible. I would suggest them to anyone that wants to buy a vehicle.

Wasgmc

24 de ago. de 2016

Joyce Koons GMC gave me an excellent purchase price and incentives towards purchasing a new GMC to replace my old truck. I was pleased with the professional service I received throughout the sale process.

dicklee33

20 de ago. de 2016

I was very pleased with the overall experience. Joe worked hard to contain the costs while still providing the service. My thanks to him - keep up the good work.

Paula

19 de ago. de 2016

Great customer service. If I could rate higher than 10, I definitely would. I went in with concerns and left with total satisfaction. The mechanics are top notch. Jeff Miller the Adviser was very courteous and the shuttle driver Wayne was the nicest person. I appreciate the total service I received.

My Red Envision

16 de ago. de 2016

Joyce Koons and Phil made purchasing a new vehicle very easy and as low pressure as possible. I hadn't even planned to buy a new car- I walked over to the showroom to pass time while my car was in service. I was hesitant to act interested because I thought I'd be hounded. To my surprise, Phil left me to wander until I expressed interest in a vehicle which was parked out front. He was very knowledgeable about the vehicle and spent time with me even though I warned him that I was just browsing for now. Everyone involved was efficient and attentive, but not pushy. They were happy to resolve all issues and even after I stalled for a day, they did not "push" me. Discussing trade in value was fair and easy. Prep of car was amazing! Dealing with Roland in finance was also a positive experience as he was happy to explain all of my options. All in all, a great experience! And I LOVE my new Envision!

Larry L.

12 de ago. de 2016

As has been our normal experience with Jeff Miller and his team over the past years, our Encore was serviced in a professional and efficient manner even though it was a very busy day. I appreciate the team's efforts.

lyonjohn

12 de ago. de 2016

Jeff Miller and the staff always supply thoughtful GM vehicle service. For over eight years this has been the case for my family. Many thanks.....

Andaro

9 de ago. de 2016

Phil,Thank you for all your help. By far, the best experiences I have had purchasing a new car. I felt absolutely no pressure and very comfortable. You understood exactly what my needs were and were able to work around my incredibly tight schedule.If anyone is in the market for a new car, I highly recommend Phil and the Joyce Koons team. Everybody is friendly and inviting. A big thumbs up to Behzad Mahmoodi in F&I too! He got me in and out so fast I thought for sure there was more to come. He worked with several Banks to find me the best financing and also understood some special concerns of mine.Thanks again everyone! SeanPSI am trying to update the form, but cannot enter all correct information because Phil helped me with a Honda. I didn't even realize he wasn't a "Honda" sales rep. He had excellent product knowledge and all competition in the level car I eas looking at. BONUS!

Peg2016

5 de ago. de 2016

My car was seen on afternoon on one day and fixed by noon the next. Taking a long trip although w a delayed start but safe. Appreciated everyone's assist to make it happen as two sensors needed replacing.

cetaylorjr

5 de ago. de 2016

Tyson, our service advisor kept us informed throughout the process as he and his team worked to complete the diagnosis and fix the issue. We appreciate his diligence in getting the vehicle ready for my son's long planned vacation.

malcolmjwiilliams

25 de jul. de 2016

Best staff I have ever delt with. Very professional and they do what they said they will do. I will use the dealership for future service and possible sales.

GMC Guy

19 de jul. de 2016

Outstanding... very fast, helpful, and polite. I have been going here for years and the GMC Service is excellent! It is so good not only do I take my GMC here but I also take my Chevy too... shhh don't tell the Chevy Dealer.

Thomas2016

17 de jul. de 2016

Brought my Buick in because Engine Light came on and stalled in traffic. They gave me a loaner while they fixed the problem. It was under Mfg Warranty so no cost to me.

Dave

15 de jul. de 2016

Frank Elrod just happened to be outside the door when we arrived. He ask if he could assist and we told him that we wanted to speak to someone in regard to purchasing a new vehicle. He said he would find someone for us. All of the sales personnel were busy or unavailable so he said he would assist. This was a great thing as we found out later in the process. We had not intended on purchasing a vehicle that day but of Frank, we drove the new vehicle home that night. Frank was not aggressive in the process and answered every question we had. I have purchased many vehicles in the past and must say this was the most pleasant experience I have ever had. I would definitely recommend Frank to my friends or anyone who I thought would be interested in the purchase of a new vehicle. Priscilla Whittaker was also very helpful and knowledgeable. We purchased the Lux Care Package because of her. I have never done this in my past purchases. Great Job Priscilla! We brought the vehicle in for the Lux Care service and decided to have running boards put on. Much to my surprise they were in stock and Tyson Farina graciously accommodated us and had them installed while the vehicle was in your shop. Behzad Mahmoodi assisted us with the financial part of the purchase and was also very knowledgeable and explained everything in detail to our satisfaction.

Hondalover

13 de jul. de 2016

After having my CRV totaled by Mother Nature's hail storm I had to get a vehicle and in a timely manner. Joyce Koon's Honda and GMC had many vehicles on the lot and the employees were knowledgable, helpful, and hard working. They walked me through every step of the purchasing process and were focused on making sure I would be pleased with the new vehicle. After the purchase I received several emails making sure I was pleased with my purchase.

Abed E

13 de jul. de 2016

We recently leased a car from Joyce Koons GMC, and couldnt be happier with the level of professionalism and service we received throughout the process. My wife and I were shocked at how effortless the overall process was. Helping guide us through this process were our Sales Consultant Philip Marinakos, and Manager, John Rendo. They both were informative, attentive, respectful, and made me and my wife feel very comfortable throughout the car buying process. Given that we had not purchased a vehicle in over 10 years, we were unsure about how stressful the negotiation/leasing process would be but Philip and John were with us every step of the way. They both worked together with us patiently and seamlessly and we could not be any happier with our experience with them. The attention to detail and exceptional level of service they both exhibited has made us Joyce Koons GMC customers for life and we plan to return and purchase from them again in the future. Great job Guys!

Colin S

12 de jul. de 2016

I totally love my new Honda Accord. I've been driving Honda Accords for years now. Getting one that I wanted that had all the bells and whistles (and in my price range) was made so much easier with Phillip as my salesman. He made the experience enjoyable and I HIGHLY recommend seeking him out when getting a car. He's direct and to the point with getting you the car you want.

billsfanva

7 de jul. de 2016

Title says it all. Incredible buying experience. Sales rep (Arra) is extremely customer focused. Tons of phone calls, emails, and texts that I send we promptly responded to. And Arra is a genuinely nice guy on top of all that!Great price, Easy, no hassle F&I.Would easily recommend.

Curt Ross

5 de jul. de 2016

I purchased a used 2008 350Z off the used car lot at Joyce Koons and take it to the service department for oil changes and routine maintenance because of the convenience and excellent service. When waiting, the team is efficient and gets you back out the door in a short time frame

Cheryl Norman

26 de jun. de 2016

Every time I come in for my regular routine oil change Tyson an the service staff make it a pleasant experience. Only one time did I wait like half a day for an oil change but was compensated by the GM for a loner if I ever needed one in the future

Minuteman2

20 de jun. de 2016

Philip Marinakos is by far the best sales representative I have dealt with in over 40 years of buying cars. I first met Phil in February 2016 when I purchased a GMC Acadia for my wife. The experience was so pleasant and customer friendly that it was the main reason I returned to Joyce Koon's and Phil to purchase a new vehicle for me in June 2016. In February, I mentioned to Phil I was interested in the new Honda Ridgeline. Since it was not out yet, Phil researched the vehicle, sent me links for information and promised to call me when one came into the showroom. He made good on that promise and I happily walk out of the dealership the other day a happy owner of a silver Honda Ridgeline. Phil in both transactions made my wife and I feel as if we were the most important people in the building. If we had a question, Phil immediately got the answer. He is very friendly, courteous and highly knowledgeable in the products he sells. Even my wife is impressed and she worked in the industry for 20 years. Phil was assisted by Tim Rowan in finance who exhibited the same level of customer service and knowledge in his area. Clearly I was dealing with the A Team. My overall experience with Joyce Koon's has been excellent with every employee I encountered was engaging, professional and courteous. With people of Phil and Tim's quality, I will be back and I will encourage anyone I know to go to Joyce Koon's when considering their next vehicle purchase, new or used.

eagle271

20 de jun. de 2016

Always a pleasure to deal with. Fast service. Pricing up front. Good quality of work. Service team is always friendly. A clean customer waiting area.

isaiah12

16 de jun. de 2016

When I arrived at Koons Abe was able to help me pick out the exact car that I needed and to get it cleaned up in a timely manner. We were able to negotiate a price that made my payments a lot less than what I had originally expected. The service here was fast, friendly, and easy. I would recommend Joyce Koons in Manassas to anyone looking to buy a great car for an affordable price.

REnotiades

15 de jun. de 2016

Philip had scouted out the suitable car for me before I got to the dealership. He patiently showed me and allowed me to drive a few to try on. The first car he had picked out though was the PERFECT car for me. He was no pressure and made sure all the information needed to make an informed decision was available. Best car buying experience I have ever had. Thank-you Philip, thank you for turning a dreaded day into a happy one.

adrelatedemail

10 de jun. de 2016

When ever I take my vehicle in for service of any kind, I can always count on Tyson being there to give me the straight 411. Last time I was in was solely for an inspection. In and out of the service bay in less than an hour.

RHONDA WILLIAMS

8 de jun. de 2016

Had to bring in my hole family 3 kids 2 under 3, I was dreading the hole thing. Then we meet Philip and he went out of his way to make our car buying experience wonderful. He was very honest helpful and and kind. My kids wanted him to come home with our new car!

K.Gill

5 de jun. de 2016

We leased 2 vehicles from Joyce Koons over memorial day weekend. What a great experience we had. Philip Marinakos, our Sales Rep was fantastic, very knowledgable and guided us on every step of the way. He is very honest and gave us great feedback on all of the vehicles and pro's & con's. Phillip also went way above and behind his normal job duties, dropping off our vehicles to our home 30 minutes away and had his family pick him up to ensure we were not inconvenienced in any way. The next day he drove our old car to our home too.This was the best Car / Dealership experience we have had. Angela & Shawn were great to work with and ensured that all our expectations were met and went above and beyond. We are regulars for life and will recommend Joyce Koons to all our friends & family.

Momfia

31 de may. de 2016

We had a very pleasant experience at Koons of Manassas. Charles Carlson was super friendly and easy to work with. In fact so was everyone at the dealership. We did have to wait a bit since they were really busy and understaffed but Charles made sure we were comfortable. He is an honest, no pressure, good natured person and he even went out of his way to have another manual for the car sent to me.

Memorial Day Customer

30 de may. de 2016

Philip Marinakos was wonderful to work with, providing all the information we needed to make an informed decision. He was extremely polite and personable, did not pressure us at all, and I felt like we got an honest deal. Misty, who sold us the protection package on the car, was very well informed and very helpful. We scheduled our protection application for the next day, at noon, however it was not ready by the close of business. Having to wait until the next day to pick it up, we noticed some parts of the vehicle had not had the protection applied. Misty personally made sure the protection coverage was applied properly and followed up to make sure we were satisfied. Both Philip and Misty were a pleasure to work with.

hewitt

28 de may. de 2016

THIS VISIT WAS FOR AN OIL CHANGE,TIRE ROTATION, AND MULTI POINT CHECK. MY SERVICE ADVISER WAS TYSON FARINA. HE WAS COURTEOUS, KNOWLEDGEABLE, AND PROFESSIONAL. THE WORK WAS PERFORMED QUICKLY AND CORRECTLY. I HAVE NOT HAD A BAD EXPERIENCE AT THIS DEALERSHIP AND I HAVE BEEN USING THEM FOR 9 YEARS.

Heather R.

24 de may. de 2016

Philip Marinakos was extremely helpful and professional during our entire career buying experience, he went the extra mile to make sure everything was taken care of for us. We will be back to see Philip for our next new vehicle and will recommend him to everyone we know who is looking for a GMC or Honda.

Kevin Horner

23 de may. de 2016

I purchased my new Acadia from Koons of Manassas on a rainiy Saturday. I was taken care of by Philip Marinakos. From beginning to end the whole experience was awesome. Philip was low key and not a single time did I feel any pressure. He had all the vehicles I was interested in waiting for me when I arrived (even though it was pouring rain). Phillip's knowledge of the vehicles and of what I wanted was great. He obviously takes time to learn the product and listen to his customers. The general manager of the dealership, Angela, was also there, in pink boots (did I mention the rain) and took the time to check on how things were going. I would definitely recommend Philip Marinakos and Koons of Manassas to anyone looking for a new vehicle. Thank you Philip!

NaomiJ

16 de may. de 2016

I had to take my car for service, received a report of the repairs needed on my car. He explained what I need to take care of first. Excellent customer service, keep up the greatly wor!

Jager

16 de may. de 2016

I came in for an oil change...I was in and out in 30 minutes. All I ask is to wipe down your hands before getting into the truck.

mommatat

15 de may. de 2016

I went to Joyce Koons as I had bought my 2014 Honda CR-V from them after an accident totalled my previous one. I was pleased with they way they worked with me so after another accident that totalled my 2014 happened and I looked at other dealerships for a used vehicle, I came back. I initially was looking for a used vehicle and Philip Marinakos was my sales person. He was personable and understanding of my situation with dealing with the insurance company. The used vehicle he showed me was not exactly what I was looking for and decided to look at a new CR-V again. Philip and the whole team at Joyce Koons worked to get me into a new CR-V I would be happy in. I had been stressed out since the accident but truly feel the Philip and the dealership worked to make me feel whole again.

Mebrescia

14 de may. de 2016

Best car buying experience ever. Philip was very personable, helpful and very pleasant to work with. I wouldn't go car shopping any other place!

CapsFan 2016

11 de may. de 2016

Steve Hughes did a fine job locating the right truck for me and making sure the final price met my budget. I'm very happy with my truck and my experience with Steve and the folks at Joyce Koons GMC

MS

7 de may. de 2016

I have nothing but good things to say about Philip. He was honest, trustworthy, and very personable. He made the car buying experience much easier than expected.

L & M

18 de abr. de 2016

We had a great car buying experience at Joyce Koons Buick GMC. From the minute we walked into the dealership, Philip Marinakos and the rest of the sales staff treated us with the utmost dignity and respect. Philip was extremely professional, patient and never pushy. He always had our best interests in mind and we could tell that he wanted us to be 100% happy and satisfied before making the purchase. We researched and visited several other dealerships before going to Joyce Koons so we were absolutely convinced that Philip gave us a very fair price that no other dealership in the DC metro area could beat. The transaction took less than an hour to complete thanks to Philip and John Ortiz, a very knowledgeable and honest finance manager. We will strongly recommend Joyce Koons to family and friends for their next car purchase!

Cjkx5!

18 de abr. de 2016

My wife and I enjoyed our experience working with Phil Marinakos to buy a Honda Pilot. Phil was never pushy and took his time with us to make sure we got the perfect car. We found Phil to be very honest and caring and not just trying to sell us a car. We have 3 sons and we will definitely be needing to buy more cars in the future. I would highly recommend Phil Marinakos to anyone buying a new car!

JLDavis

18 de abr. de 2016

Service was excellent, I was provided a loaner car while service was performed. I also had check engine light on due to a dead cell in my battery. The battery was replaced and covered under warranty.

Manoj Kumar Bade

18 de abr. de 2016

It was very smooth and fast. Representative is very knowledgeable and answered all my questions. within 2 hours they completed vehicle servicing. Since from 2014 December onwards I am going to this place for my vehicle servicing and it was very good place with knowledge people.

Sam

14 de abr. de 2016

We go to Koons because they know us and appreciate our return visits to maintain our car in good shape as well as offer us veteran discounts on services.

sawhite39

13 de abr. de 2016

Free oil change resulted in oil sensor being bad and engine light on now. $400 bill. Bought the car last summer and now find out that I need 4 new tires to pass inspection. Now the bill is almost $1000's. Nice, right? I am better off getting my oil change at Jiffy Lube and paying for it out of my pocket. Scott White

Moxon

12 de abr. de 2016

Charles did a fantastic job of working within the budget we set out at the beginning of the day and ensured that we received the fully loaded 2016 Acadia Denali with all the features we wanted. The 0% 60 month financing and fair price sealed the deal as we walked away happy customers. We will be sure to return for our next car! Thank you Koons Manassas GMC!

Michael Williams

12 de abr. de 2016

Outstanding customer service. Wasn't pushed into a vehicle that didn't fit. Salesman (Derrick Rucker) was friendly, knowledgeable, and patient. Very great car buying experience. Thank you.

Love my Buick!

12 de abr. de 2016

We found two cars online at Joyce Koons Buick that we wanted to check out. Were we in luck when we were greeted at the door by Clifton Gaskins! Not only is Clif polite, courteous and friendly with a great personality, but he is an outstanding professional. We were looking at the Buick Lacrosse and Clif was knowledgeable of everything about the car. He took time to explain features about the car, which were new to us. We consider it a blessing for us to have Clif as our salesperson at Joyce Koons!

dslawson

6 de abr. de 2016

Just had my car serviced at Joyce Koons, they do an excellent job and are fast and courteous. I would recommend them to all my friends and family!

Bilwals60

2 de abr. de 2016

I knew which vehicle I wanted prior to arrival. Phil was most helpful in expediting the process even though it was not in his wheelhouse. Great job! John and Priscilla were most helpful as well. Will definitely return.

ajM

1 de abr. de 2016

Not only are they close they have a great reputation. They are always on my top three (two, really) dealerships to look to when I am thinking of buying a car. No- nonsense, professional, and helpful sales team. Only complaint is the paperwork processing time needs to be streamlined/improved; which is not a reflection on Cliff or Alvin.

Bud

28 de mar. de 2016

Took 2 plus hours even though I had a schedule appointment. The coffee was fresh and the waiting room is great. I'm not sure I picked the right service person.

Author1

28 de mar. de 2016

Joyce Koons GMC is a great dealership! The employees are very friendly and helpful. The Service Department is outstanding, quick and efficient! The Sales Staff were great. They really worked hard to work out a deal that would be a win-win.

Traveler

25 de mar. de 2016

Great experience, car experienced problems day before traveling to Mexico for 10 days. Was able to coordinate pickup, service/repair through Josh via international phone calls and email/text

Luz

24 de mar. de 2016

Philip was so great in helping my daughter pick the right car for her. He was on top of everything and the service of the dealership was 10/10. I would highly recommend this dealership as well as meeting with Philip to help anyone out. Also Miki was a great person to go to for finance. She was very knowledgeable. Nothing bad to say about Koons.

marmee44ataol.com

21 de mar. de 2016

Started online with Kent Kormine who lined up exactly the cars I wanted to look at. Cliff was friendly, knowledgeable and very eager to get exactly what I wanted. The NEGATIVE part of this buying experience was when the person doing my trade-in seriously cheated me. I still think he was doing a trade-in on a 2005 (which was on the paperwork) instead of a 2007. The Kelley Blue Book states that my car in FAIR condition was worth between $2,521 and $3,796. My car has been maintained constantly and had a few scratches but hardly worth the LOW trade-in he gave me. Not to mention the huge BOSE system which should have upped the trade-in. I should have left and gone up the road where I had a car quote more than $1,000 than was offered. Joins is advertising right now to give above the Kelley Blue Book estimates. Not even close. Love my new car but won't hesitate to tell people to trade in their car BEFORE entering your showroom.

MERENDA15

21 de mar. de 2016

We drove 90 minutes and 50 miles from Fredericksburg,Va to Manassas for the best car buying experience we have ever had, thanks to Sales Associate Phil Marinakos! Phil was knowledgeable, friendly and we never once felt any pressure to make the purchase. Phil's customer service was outstanding and it was a very stress free experience. We will be return customers of Phil and Joyce Koons Honda in the future.

Petty

20 de mar. de 2016

Our car shopping experience could not have been any easier! Philip was professional, knowledgeable and listened to our needs and there was never any pressure. The customer service was outstanding and the entire Joyce Koon Buick GMC team was friendly and courteous. We will definitely be back to see Philip!

TLK

20 de mar. de 2016

Fast, business like and to the point, with a fair price, Mr. Hughes was fantastic and Tim in finance was fast and ver good also. It's the truck I've been searching for for the past 3-months!!!!

Denise Wilder

20 de mar. de 2016

Clifton was a very pleasant, professional, courteous salesperson. He was knowledgeable on the product and he made the buying experience a good one. I would buy from Clifton again

CFOSTER

19 de mar. de 2016

I was in need of a new car, fast. My previous weeks of car shopping had been beyond frustrating disappointing. From start to finish, my experience at Joyce Koons Buick GMC was outstanding. When I ran into a few hiccups obtaining insurance and using the auto loan from my bank they helped resolve the issues quickly and got me back on the road in a beautiful Buick Regal with low miles and an amazing service record. I couldn't be happier with the whole experience. As someone who has worked in customer service for many years, I can confidently say that the team at Joyce Koons is doing a phenomenal job, really taking pride in helping their customers. Special thank-you's to Charles Carlson and John Ortiz for demonstrating above and beyond customer service , as well as Derek Rucker and John McMullan for checking in on me while I was waiting and making sure I was taken care of.

CLN

17 de mar. de 2016

My salesperson was Philip Marinakos and he provided a great purchasing experience for me. Most of my life I have compared buying a car as worse than oral surgery, having a new car is fun, getting it was always an ordeal. Philip and the general manger provided the nicest experience I have ever had in my 40+ years of purchasing cars and I have had quite a few of them. I highly recommend this dealership and sales team

gary1962

15 de mar. de 2016

I drove 2 and 1/2 hours to purchase the car and Philip as well as any of the staff I was introduced to made me feel very much at ease with no pressure or arm twisting of any kind! Philip also let me control the situation and answered any questions I had and would consult others if applicable. I believe this is how buying a car should feel. Excellent all the way around. Tim Rowan in finance was also a pleasure to deal with when finishing up. Philip also made sure a minor cosmetic issue with the steering wheel was addressed before I returned to pick up the car. Very pleased!

Ms. Weeks

11 de mar. de 2016

I took my car in for what I thought was a little noise. But they found it was a serious problem! Mr Farina told me it was not safe to drive. Mr Farina put me in a loaner car without me even asking! This was great! He ordered the parts and I was on my way! As it turned out the parts were on national back order which was no fault of the dealer what so ever. Mr Farina kept in touch with me on a daily bases on the status of the parts. I thought that Mr Farina went above and beyond on this situation. When the repair was finally completed the care dives like brand new again! I have purchased many cars from this dealership and will continue to do so! I recommend Joyce Koons to all of my friends and associates and will continue to do so! When you go in they treat you like family!

GOBISON

10 de mar. de 2016

Phillip was great to work with. There was never a point where I felt pressured to buy. He was patient and made sure my wife and I were happy every step of the way. Thanks again Phil, I love my new enclave!

Drich

7 de mar. de 2016

I recently purchased a used BMW from Joyce Koons and Phillip was my sales person. He was very professional and eager to make sure I was happy with both cost of vehicle and the vehicle I was purchasing. Buying a new car can be a stressful situation and Phil everything he could elevate any un-needed stress.

KayKay13

7 de mar. de 2016

This is my second purchase from Joyce Koons. Everyone is so nice from sales to service. Would recommend to family and friends. See Will Coral always takes the time to go over everything with you.

JADowless

6 de mar. de 2016

I recently purchased a GMC Sierra 1500 pickup from Joyce Koons Honda-Buick-GMC. My salesman was professional. John McMullan made the experience a great one. The weather was extremely cold and windy that day and John went above and beyond in finding the exact truck we were looking for. I highly recommend John if you are in the hunt for a new truck.

seneth999

6 de mar. de 2016

I went to check out this car I saw on the Internet a few weeks ago. I don't trust dealers that much but making business with them was the best experience ever. They explained to me every step of the process. It was easy and simple purchasing my vehicle with them. They don't try to sell you anything else you don't need like other places (dealers) do. Mr Philip Marinakos and Miki Darling were really helpful and honest with us throughout the whole process of my vehicle purchase which by the way I love it very much. Thanks Philip and Miki, you guys are the best. I will definitely recommend this dealer to anyone. Go and check it out for yourself! E.S

JW.org/Jc

2 de mar. de 2016

Clifton Gaskins was the Key in helping us secure a new Buick Encore at Joyce Koons on 2/29. We knew we wanted a base Encore and the JoyceKoons.com site helped us find the best inventory in the area, we traveled all the way from McLean and it was worth the drive. Clifton was friendly and knew the fine points, he let us test drive on the mile long road behind the McDonalds with no traffic, and found the rumors to be true that this may be the 2017 mini Cadillac. They had great Financing with our own Bank but the GM ACAR 39 month Lease gave us payments of only 195. per month with small down payment, and easy refinance after 3 years. Thanks Again Cliff G. -JW.org/Jc

jaydub727

2 de mar. de 2016

I walked in to ask questions about a potential sale on a preowned vehicle. My questions were answered and I purchased the vehicle right there on the spot. Couldn't have had a better experience.

Jessr

2 de mar. de 2016

I feel like having Phil as my sales consultant was meant to be !! So easy to talk too and took into consideration everything I was asking for !! went in on Sunday and came out with a car Monday!! definitely will be going in the future !!!

Travis

29 de feb. de 2016

Charles Carlson was fantastic to work with! He cut to the chase, answered all of my questions and was up front and honest. I am very satisfied with my experience and my purchase and I would recommend them to anyone.

Happycustomer

29 de feb. de 2016

Found out that I needed a new belt and only trusted Koons to install it. Without even making an appt., we were in and out. They had the part on site. To top it off, I also realized I needed an inspection. No problem! That was added to the list without hesitation. Tyson and the crew truly know how to do things right!

Ted

26 de feb. de 2016

I went to the dealership to check on a vehicle they had for sale. I was met by Clifton. He was very helpful and polite. In fact, we ended up buying the car. Clifton made the deal very easy. If you need a salesman that will do you a good job ask for Clifton.

RenG24

26 de feb. de 2016

The salesperson was very polite, very patient, very easy to work with. The car is Great!! I came in for the presidents day sale, and walked away very very happy! highly recommended!

Pam

24 de feb. de 2016

Phil Marinakos was our salesman. I had asked for a Terrain to test drive and explore, convinced it was the vehicle for me, I found out that what I thought and reality were different. After listening to my description of desires Phil brought anot Arcadia out for me to look at. As it turns out the Arcadia was the actual vehicle I had been looking at on line, not the Terrain. Phil was easy to work with and made a stressful time relaxed and fun. Plus it was the perfect way to end Valentines Day!

Dtrain12

22 de feb. de 2016

Very Impressed with my car buying experience this weekend. Mr. Clifton Gaskins was the total professional - very kind, polite and Outstanding Customer Service Skills; I'll recommend all friends to go to Koons!

Alex123

22 de feb. de 2016

I had never purchased a car from Joyce Koons Honda but after my most recent purchase of a used 2013 Pilot, I will go to them first when looking for my next car. I was assigned Phil Marinakos as my sales consultant and the process was outstanding. He completely made me feel at ease and genuinely seemed to have my best interests in mind. The negotiation process (which tends to be pretty painful) was not painful at all and all sales employees were actually a pleasure to work with. I was very satisfied with my purchase price as well as the trade-in value for my car. If you consider Joyce Koons, please give Phil a call.Secondly, I worked with Tyler Runey in finance which was also a pleasant (and painless) experience.

capark1962

21 de feb. de 2016

As usual we received great service at Koons. We are frequent customers and our service advisor tries to keep surprises to a minimum, letting us know that next visit you may want to think about having this or that work done.

CRV-girl

8 de feb. de 2016

Clifton was friendly and helpful! He was respectful and courteous but not pushy as some car salesmen can be. He accommodated needs and worked to ensure that everything went well and was working properly before we left.

mopar lover

8 de feb. de 2016

Bob Thompson (sales manager) and Steve Hughes (sales consultant) were both great to deal with! You must see them when purchasing your next new car!

OCMDfam

6 de feb. de 2016

We could not have been more pleased with our car buying experience. The level of professionalism, respect, care and courtesy we have received is impressive. Any concerns and questions we have had have been addressed promptly. This team works hard to create a smooth and painless purchase process for their customers. Our Sales Consultant, Clifton, was professional and friendly and knowledgeable. Thank you to Clifton, Mike and Miki for giving us a positive experience we can share with friends and family who are in the market for a vehicle.

hewitt

5 de feb. de 2016

I was in for a state inspection. Tyson and Jeff did a great job of getting me in and getting the work performed in a timely and professional manner.

2004montana

26 de ene. de 2016

We are extremely satisfied with both the level of customer service extended by Kevin Hall as well as the quality of the workmanship performed by Jeff Muir. We trust our vehicles to be fixed right the first time, every time by Jeff. Thanks for another job well done.

wbell3

22 de ene. de 2016

Every experience I've had with JKGMC has been excellent. Courteous, considerate, efficient and pleasant to deal with in every way. Best dealership I've ever dealt with.

ghaqel

20 de ene. de 2016

After being told that my 2005 GMC would cost thousands to repair I decided to buy a used car from Joyce Koons. We unexpectedly purchased a used Honda Odyssey from Philip Marinakos on MLK day. Luckily, Philip was very patient as I test drove many cars in their lot. I knew what I wanted but was not 100%. Although, it seems the process took forever, I have to give Philip credit. He was running around multi-tasking and assured me that if I was not satisfied or not sure then I should keep looking. VERY PATIENT...and from what I could tell, more honest than most car salesmen. This is our 4th car from Joyce Koons. Within 3 years we have bought 3 cars from them. All our cars are serviced thru them as well. Would recommend Philip without hesitation. It was great customer service and he promised to be available after the sale if anything was needed. He has emailed and called twice after my purchase to make sure that I was satisfied. Thank you Philip and Joyce Koons!AA & GHA

Tara

16 de ene. de 2016

Phillip offered a lender vehicle while the Luxcare package was being applied, Awesome accommodation!0% financing was a perk, however the extended warranty price ($3,000+) that I chose to purchase was an unexpected expense, along with the $1,000 Luxcare package. FYI: These prices can be negotiated!Mario is the sole reason I came in, he communicated with me via email for serveral days prior to my arrival. It was so pleasant not to receive generic emails and have someone actually read and answer my questions.

tarzan2

15 de ene. de 2016

Joyce Koons has been servicing my 2010 camaro ever since I bought. I have always been happy with the service but I would like to recommend that the service personnel take extra min to clean up the oil drips on and surrounding the filter hub caused by oil change.

autumnbrooke

9 de ene. de 2016

My service advisor was really friendly and kept me informed on the progress of my vehicle for the duration it was in the shop. The service performed on my vehicle was excellent as well. Everyone I worked with was trustworthy, knowledgeable, and professional.

NewYearsAcadia

7 de ene. de 2016

This was a longer than expected process for us as we were not initially in the market for a new car and we had not explored all models for the make of the care we came to purchase. We spent a lot of time doing this before working on pricing which added to the length of our stay. However, the staff was very friendly and helpful even though we were there late into the night.

happynewcarowner

6 de ene. de 2016

It was time for a new vehicle. I'd spent about a month looking around for the vehcile that I wanted and without a doubt I found it at Joyce Koons. Philip was very friendly, he was not pushy and he responded to all of my roadblocks with ease. Thanks,- Ms. Washington

galetwo

5 de ene. de 2016

Having a stressed 2003 vehicle and needing a car quickly, I made a call, got the information, came over and signed the papers. Excellent price, value, and sales person.

maximus12105

3 de ene. de 2016

I had discovered a used vehicle I was interested in on cars.com and contacted the dealership through that website. Within an hour, I had already been contacted by Bianca and she had put me in touch with a fantastic Sales associate, Philip. Philip knew that I would be coming from 4 hours away and he did the best he could through pictures, phone calls and emails to ensure that my trip was not going to be a waste. We worked out most of the financials over the phone and he sent me documentation over the email confirming what we had already agreed to over the phone. When I arrived at the dealership, he was there waiting with a key in his hand and a smile on his face. After confirming that everything was as I expected and I wanted to close the deal, Philip guided me over to Tyler in finance. Tyler went over everything he needed to and made things easy for me. I would definitely recommend this dealership to anyone looking to buy a new or used car! The definitely took care of me.

Greatful 1

30 de dic. de 2015

We were in need of a bigger car and they helped us to get into what we needed. The used car managers, salesman, and finance young lady was very helpful, and they stayed late to help us.

busyP

28 de dic. de 2015

I just visited this dealership because I needed service for my vehicle.Everything was handled professionally and couteously. I was greeted and ok the problem to Jeff Miller. He asked me if I was going to be waiting for the car out if I wanted a loaner car. I chose the loaner car and I was on my way.They called me when my vehicle was ready and I returned the loaner car.Thank you Joyce Koon GMC for your Five Star service.

treelegs

26 de dic. de 2015

Sales and finance team were awesome csuse Eugene and John dud everythinh to mske me happy. Hopefully John finally has air in his office not good gor customers to byrn up while dogning papers lol. As gor service, they have a xxxxxx person known by the staff (which they did apologize to me for) and stated its been btought to mgmt attention and Koons still allow this person to treat customers like this is horrible. Calling Honda America is the second reason I wouldn't recommend as once you buy the car they could careless if you get anything you were promised. I have been trying to get CORRECT roadside key tags since I bought TWO cars in May 2015, and their response is deal with wrong key tag data not our problem. Just to make note the dates on them each state date of purchase as 00/25/2000 with correct vin for each. Who thinks that should be acceptable when you purchase 2015 and 2016 vehicles? REALLY

Satisfied Customer

25 de dic. de 2015

Service tech was very friendly and professional. They took my truck in and diagnosed the problems very quickly and when they knew it would take a little more time to finish it all they got me in a very nice loaner. They ended up finishing the same day and my tech even found me a coupon to use. 5 STAR SERVICE!! Also they have a very nice business center to set up your own cube!

Maddentim81

7 de dic. de 2015

We leased our 4th vehicle from Koons recently and have nothing but great things to say about the team there. Phil Marinakos made the process of turning our past lease in early and getting into a new lease easy and everything was done as quick as we needed it. There was never a sense of being pushed to do something we didn't want to do, only a sense that Phil and the team were there to assist us with our needs. I would recommend this dealer and especially Phil to anyone looking for a new car.

r&macadias

7 de dic. de 2015

Our salesman was professional and knowledge in assisting us in the selection and purchase of our new car. Pricing was very good in comparison with other offers and everyone was extremely helpful in the process. Have purchased cars in the past from Joyce Koons GMC and would do so in the future.

jnv

7 de dic. de 2015

Since May 2013 I have come to expect excellent service from Joyce Koons Dealership and have not been disappointed. The service representatives are professional, knowledgeable, personable, and courteous. When I made the appointment I was expecting to pay for the service, when the work was completed I was pleasantly surprised that the service was under warranty..

unicorn6065

6 de dic. de 2015

I've been a customer of koons for years. They are always helpful and friendly in all the departments. They don't do services on your car unless it is needed, so they're not trying to trick you into something you don't need. Like I said I've been going the for years, buying several cars,service is always done there, gmc and honda departments. They're Great. In your used sales dept. Steve Hughes has been my salesman for years and tin rowan is in financial dept. They both are wonderful, friendly, experienced, professional people. The best thing about this whole team in used and new -gmc,honda,parts and sales it's they make you feel welcome.

leigh0124

5 de dic. de 2015

I have no patience in dealing with the process of buying a car. Phillip was wonderful absolutely no pressure and got the deal done perfectly. I would highly recommend this dealership and Phillip to anyone!Tyler was also very quick, much appreciated.

bob p

1 de dic. de 2015

Kevin Hall is always helpful and informative. I have always had very good service and a good value. Sometimes it takes a little longer but it is worth the wait,

mikeh101

1 de dic. de 2015

I have know Phil for many decades and reached out to Phil to please keep an eye out for a particular Jeep that I have been wanting for some time now. Phil phoned me, sent pictures and prices of a few great choices. He nailed the exact Jeep I was looking for and a lower price than I had planned for. I setup an appointment with Phil, myself and my wife and in a few hours I was out the door with the Jeep of my dreams. Thank you Phil and Joyce Koons! You exceeded my expectations and the customer service was outstanding and we will always call Phil for our future car/truck needs!Best,Mike Herz

Tijuana46

25 de nov. de 2015

On 11/18/15 I saw a vehicle on line at Joyce Koons GMC Honda I talk to Phillip over the phone and made and appointment to come and see the vehicle. Well the vehicle exceeded my expectations. Phillip Marinakos was my sales Representative and a very good rep he was. Phillip went over the vehicle before I came and told me everything I needed to know about the vehicle which was very helpful. I ended up buying two cars that day from Phillip the first time I ever brought two cars in one day. But it was a deal I couldn't pass up. Thank you again Phillip and Joyce Koons for your excellent service I would definitely recommend you to Family and Friends.

Larry L.

23 de nov. de 2015

Jeff Miller and his team assessed the car's problems based on our information and repaired the car in a timely and efficient manner. They are top notch!

Paawan

22 de nov. de 2015

I ve bought a Honda car from Joyce koons Honda manassas, I m very appropriate of its hospitality and very happy that I got a car in reasonable price. Thank you Joyce koons Honda.

adueno123

20 de nov. de 2015

I have had to service my Buick Enclave several times and chose Joyce Koons Buick about two years ago. I have had excellent customer service experience each and every time. I must say my most recent visit, my transmission gave out while trying to get my son to a doctors appointment. I called, spoke with Tyson. He told me to bring the vehicle in immediately. I was in and out with a loaner vehicle in less than 10 mins, still making our appointment time. They really care about their customers and it shows!!

BCrawfordSr

19 de nov. de 2015

We had a wonderful experience with this purchase; every person we came in contact with was professional and courteous. On top of all that; our credit situation was not "ideal" or "stellar" but these guys fought for us and took care of us in the end! I cannot express our gratitude and thankfulness in words other than to say God used these folks to give us a chance to purchase the vehicle we wanted and to be treated like hard working people who just simply wanted a newer vehicle! Thank you all for taking care of me and my family! when the time comes again; we will definately be back to purchse more vehicles!God bless!

dnworts

18 de nov. de 2015

The only place I ever give 5/5 stars or a 10 rating is Joyce Koons GMC and to Tyson Farina. Thank you for continuing to impress me with your friendliness and professionalism!

tvb1

17 de nov. de 2015

This is the 2nd vehicle I bought in the past 30 days (replaced both family vehicles), and the eighth dealership I visited in person (total, for both cars). So I definitely have had a thorough refresher on what its like trying to buy a car (I shopped used and new), and I got a good sense for some of the local dealerships. Derek was straight-forward and efficient. It didn't feel like they were playing games. No high pressure techniques--and, refreshingly, no tricky tactics in the finance office. Just straight-forward business and respect for what I said and wanted. I would definitely go back.

Marke5215

17 de nov. de 2015

We had researched the Buick Enclave and we were ready to test drive. It went well , we then asked for a 24 test drive. No.problems getting it setup. The following day we were rwady to return the car and go looking for ginancing. We knew what our credit union was offering and they came very close to matching the rate. We were ginanced and out the door as easily as i have ever bought a car. No pressure

CoachCole55

17 de nov. de 2015

Steve was great and made me the best deal around. He gave me a truck to test drive (7 hours) and even after i went to another dealership to shop prices and vehicles, they couldn't compare to Koons GMC. The lifetime oil changes and warranty on the drive train were just a bonus. No other place I will buy a new truck from. My new 2500 Denali with the Duramax diesel is the most well power and most beautiful truck I have ever owned. And thanks to Koons GMC, at a GREAT PRICE!!!!Josh Cole

eculbe

17 de nov. de 2015

Bought a second vehicle from Philip. Good price and great service. Called looking for a certain vehicle and had a call back within a few hours, deal made and picked up next morning. First call when looking for a vehicle.

Adam1985

8 de nov. de 2015

I don't trust this company anymore and I don't want to let them fix my car. I really had a bad experience with this company and I spent money with no result. They also tried to double charge me last time but I realized that and asked the agent why and he gave me a funny reason. I really want to complain to general manager to follow up.

adixon1011

8 de nov. de 2015

I went in initially just to look around. A particular car caught my eye, but my credit wasn't the best, so I didn't think I would leave with anything that day. John put me at ease with the situation, and did all he could so that I could leave with a car and begin to rebuild my credit! Mr. McMullan explained the credit rebuilding process to me, and did not put me under any pressure to buy anything. With the help of John, Bob, and John Ortiz, I was able to leave with my first car! Amazing service all around. I would give these gentlemen 10 stars if I could.

DBear185

7 de nov. de 2015

My family has bought 8 cars from this dealer since the place had opened up. Grest customer service, and they really help you as best they can with you on a price that your budget can handle. Really happy with the car we purchased and I wI'll probably be back for any future purchases.

Waqar Bajwa

7 de nov. de 2015

I had a great customer service experience buying my Buick Enclave. Phil who was the salesperson was outstanding and the Sales Manager and Finance Manager were also great. I got a good price and my paperwork was done in no time. I plan on coming back to Joyce Koons for my service as well.

Clarence

6 de nov. de 2015

Feel that I received a very good deal. This the 5th car I have bought from Koons and have always been treated fairly and professionally.

Third Time GMC Buyer

6 de nov. de 2015

It was a pleasure working with such a professional and personable sales person. Sterling answered all my questions during my new vehicle purchase and made the process of purchasing the vehicle a hassle-free, no-pressure experience.

A

5 de nov. de 2015

This is my second vehicle purchase from Joyce Koons. Philip helped us with the purchase of our new car. We loved dealing with Philip he was very personable and made the buying experience a good one! I would definitely recommend Joyce Koons and Philip

Larry L.

4 de nov. de 2015

As always, Jeff Miller took care of this matter in a very professional and timely manner.I am most appreciative of Jeff's assistance. He is top notch.

Chadwick

3 de nov. de 2015

Because of the friendly service receipt and the cleanly Ness of the dealershipand the way they handle on the trade-in of my vehicle and where do you have a new vehicle ready

italianogirl81

27 de oct. de 2015

Best dealership ever, very friendly staff, feel I was given an awesome price. Philp Marinakos was my sales rep, he was very knowledgeable, and made my car buying experience fun, hassle free and educational. I am also a repeat customer and would recommend to anyone looking for an awesome car buying experience. Thank you Philip and Koons!!!!

MPeters43

24 de oct. de 2015

I recommend this dealership to anyone who wants an amazing experience during their car buying process. Sterling Powers thank you so much!!! Finance department, you guys are amazing!!!

ArtStewart

23 de oct. de 2015

Thanks again for your handling the sale of my GMC Sierra pickup. It was a very good and satisfactory experience. It has changed my perception in working with a large dealership. In the past, I had some very negative experiences with other large dealerships and therefore avoided them for many years. Thanks for a great experience at Joyce Koons Honda Buick GMC . I appreciate the low pressure and relaxed approach from your sales consultant, Charles Carlson, who made it a much more pleasant for low key persons like myself. I will definitely recommend sharing my positive experience at Joyce Koons Honda GMC with family, friends, and coworkers.Best Regards,Arthur Stewart

Subaru 2011

21 de oct. de 2015

My experience was extremely great....from application through financing all services n staff very proficient n friendly. Phillip marinakos was the man. The best dealership......

AmberCalderone

20 de oct. de 2015

We started another lease with Buick through Manassas Buick GMC and we had another great experience. Phillip M. Helped us find the car we wanted and at the car in our family budget. When we got there, we stressed the importance of getting it all squared away fairly quickly because we had our 3 little kids with us. He helped us by being quick and efficient! Even provided the kids with books, crayons and balloons. They loved seeing our name in the balloons in the car as well. The car, as always with Buick met and exceeded our wants and needs for our family to have a safe vehicle to travel all over town in. Philip was fantastic and I highly reccomend him and this dealership. Also- just to give a review on the GM, Kevin Runey. We had an AC issue with our leased buick in June right before a family vacation to NC. He helped by getting the AC fixed and loaned us a car to use as long as it would take in order to have a car for our trip. They even brought the car to my house to return it because we were on our way out of town. Another reason I'd give this dealership 5 stars for customer service. The little things do not go unnoticed.

Kevin

18 de oct. de 2015

Purchased a new vehicle Monday, 5 October 2015, about 12:30. They had to trade to get it from another dealer. We never received the vehicle until after 1:00 on Friday, 9 October. Then while trying to set up the OnStar it required: Tech Level 2 support, a software update, and now we're told a new part. Everyone was EXTREMELY nice and friendly until I didn't do what they wanted (like purchase extended warranty) and then became angry/disrespectful. The General Manager called me from the gym while working out, breathing hard, and clanking equipment to ensure me I would get good customer service. Every employee that I had interactions with told me something that was not true. We are taking the brand new Buick to another dealer tomorrow for repairs since we can't trust Koons. My personal opinion: I would not recommend Joyce Koons Buick to anyone.

Alison08

17 de oct. de 2015

I been in different dealers and all they care is selling whatever is convenient for them. My sales person here found the vehicle I needed with all the things I asked for, and the price was fair, no hassle, no headaches, and really honest staff it felt good to deal with people that are not being fake

dicklee33

17 de oct. de 2015

Found issues with my vehicle that I was not aware of. All problems fixed in short order. Service advisor kept me informed and showed me the problems on my vehicle.

pm5920

17 de oct. de 2015

Kevin Hall is absolutely the BEST! He is professional, courteous, and goes out of his way to help! I moved to Fauquier County and tried the dealers there. They were horrible so now I take the time to bring my Sierra 3500 back to this dealer. I won't go anywhere else again! Be sure to ask for Kevin!

Helen5

13 de oct. de 2015

My recent experience with Joyce Koons was GREAT. They have a Great, Friendly and Awesome Team. My sales man Mr Leny Gorine was very helpful. Great place to buy new and used vehicles. Thumbs Up!!!

gorkie

10 de oct. de 2015

Fast professional service. I was in at opening and was out in an hour. Service manager suggested ways to minimize the cost and educated me on aspects of the vehicle I was not aware of.

Bella buddy

10 de oct. de 2015

CUZ of bad service & put me in danger plus back and fourth by not complete there work its & not trusted. I'll not recommend for any customers, bad experience

matalakian

5 de oct. de 2015

On the invoice they said "CUSTOMER DECLINED COMPLIMENTARY WORLD CLASS INSPECTION OF VEHICLE". This is a lie. No one told us about that. Also while on the invoice it says"3K PERFORM OIL"on the sticker that they stuck on the windshield it is for 5,000 miles. This is very confusing.I am very confused and dissatisfied.

NicoleWolters

5 de oct. de 2015

Phillip was great! There were some troubles but were quickly fixed and personally apologized by the GM and very happy with final outcome. Thank you

stimak

3 de oct. de 2015

I walked into this dealership by pure accident. The intent was for me to end up in Tysons. I walked into this dealership and immediately met Phillip Marinakos. Phil was an amazing sales representative. He admitted to me that he was new, but that was fine with me! That to me, showed his humility and how he was still willing to work with me. I've been to other dealerships where sales persons were ignorant on questions that I'd ask about the vehicle (I already know the answer to the question; I'm just attempting to see if they'd BS me on the answer). Phil was the exact opposite of that; he'd admit that he didn't know, but would seek to find the answer and get back with me. All good points in my book. Phil was really laid back. Never did I feel pressured or inclined to do anything during my buying process. Phil respected me as a customer and did his best to fulfill my wishes as a customer. This is by far the best experience I've ever had while buying a car. Admittedly, my process took two weeks, as I was shopping around for the best deal. Each time I left the dealership empty handed, Phil never pressured me to do something NOW vice later. At the end of the process, Phil even walked me around the dealership, introducing me to service managers and the like. I'd recommend this dealership and salesperson to anyone in the market.

Unhappy client

3 de oct. de 2015

Unfortunately the dealer mislead me. I was told on the recall that I would be getting new keys. This was told to me by two different advisors. Then they forgot to order my product. I had to follow up weeks later to get the recall order processed. With this recall people have died and the dealer just overlooked my order. Obviously the service department is too busy to worry about my family's safty. By the way I was about to buy my next car from the Honda side of the dealership. I will be buying a new jeep renagade instead.

Shelby500

2 de oct. de 2015

Great people. Good service. Bought a 2013 Buick for wife at Joyce Koons. Also take my GT California Special Mustang Convertible there. Also the 1995 Avalon. They have their act together. Will Misner Gainsville, Va.

Hugh J. Holloman

2 de oct. de 2015

I was very pleased with this car buying experience. It was my third time buying from this dealer and I was treated as a VIP customer in all respects. I was especially impressed by my salesperson, Phillip Marinakos. He answered or found the answer to all my questions and kept me informed of the sale's progress in a timely manner. I won't hesitate to buy my next car from Joyce Koons of Manassas.

Amber1013

30 de sep. de 2015

I had a horrible first experience years ago with moons but since then they have changed just about everything including the staff. I was working with Philip and Tim. They are fantastic !!! Would for sure recommend this dealership now. And if you are looking for a great sales guy ask for Phil!

sims09

28 de sep. de 2015

I stopped in to check out a Used SUV - I ended up getting an offer I couldn't refuse! Philip was very knowledgeable, friendly, and had a great sense of humor too (which made the process fun). I'd highly recommend him to anyone. Very easy to deal with - no pressure salesman.

WP

24 de sep. de 2015

Good service brought me back to Joyce Koons Buick when purchasing a new car. I found the service and discussions professional and straight forward. I was never pressured and the ultimate agreement was to my satisfaction in purchasing a new Buick. I would strongly recommend this dealership for both the quality of the service and sales departments. I have been given good car care for 8 years and look forward to more years with a new vehicle.

Short legs2

23 de sep. de 2015

The people where great and very helpful I will tell every body about Joyce Koons!!!! Steve & Lenny did a good job they made sure that the sell was a smooth sale thank you.

Christa1

23 de sep. de 2015

The best service around town. Leonard worked with me to make sure I recieved the best service possible with no pressure. He allowed me to take my time and test drive each vehicle before making my decision. After I finally made my choice the service I received from Tim was outstanding! He worked very very hard to make sure he got us the best deal. I want to thank each and every one of you involved for making this the best experience possible.

tljay1s

22 de sep. de 2015

I found this dealership to be one of the best for the second time around. They went out of there way too make sure I was completely satisfied.

Just-Me

21 de sep. de 2015

Great Sales staff. Fair deal.Finance, Mistakes were made, Handled very unprofessionally ???? Front office completed the Cash transaction.Service, Not up to par. Don't except much here.

Duffy

17 de sep. de 2015

Was pleased that they sent me a reminder to do the check up. I would have never thought of it. Been happier if the parts they used did not need to be replaced.

crooke#18

16 de sep. de 2015

Had couple of little problems with my new vehicle but they went way out there way to get them fixed for me they stuck by there word to fix the problems and they did and want to say special thank you to kevin Hall he was a great and understand service co.sultant if i ever seen one he is awesome !!!!!!!

vetbuilder.com

8 de sep. de 2015

We were extremely happy with our experience.Its buying a car, the process takes time and if you are realistic...this is a good place to "hang" out for a few hours.John Rendo- fantastic salesman- he connected with our needs and issues.We went to a ton of those junk dealers all over Northern VA- all we did was waste our time. Joyce Koons took very good care of us and we could not have been happier.Don't bother with the Maximum Auto or the Easterns of the world-

CJ

7 de sep. de 2015

The staff at the dealership were all very friendly and helpful. It doesn't hurt that I succeeded in buying a vehicle for $5.00 plus fees, etc. More importantly, I received an unsolicited endorsement of the dealer from a customer buying a vehicle. He state that he buys all of his vehicles there and the service department is top notch. I think that said more to me than my personal experience. Keep up the good work.

busyP

6 de sep. de 2015

I went to get my car oil changed and state inspection done the whole process was a breeze I was in there and out of there within an hour of so I highly recommend koons GMC of Manassas.

Steve4597

3 de sep. de 2015

I could have not had better service.. The service tech found the problem that Manassas Chevy could not find. Professional Service with all who help me..Steve Ward

JT15204

3 de sep. de 2015

I felt that they we looking out for me. Took the time to go over all the new features. John Rendo was excellent to work with. I felt I got the value for my money.

codyblackbelt

31 de ago. de 2015

I purchased my 2015 Buick Regal GS here at Joyce Koons Buick GMC. I was amazed with how they treated me, almost like everyone there is family. They were all very friendly and very helpful.

C

28 de ago. de 2015

Great experience. Leonard John was non-pushy, knowledgeable, and quick to respond to any questions I had. I Would definitely recommend this dealership to a friend looking for a vehicle.

Dealmaker

28 de ago. de 2015

I enjoyed my experience I bought a Hummer and it was exactly what I wanted in great condition the people treated me like I was a King

chrissemper

24 de ago. de 2015

Brought my 94 GMC G2500 5.7 poor man's camper van in for inspection & emissions to the service writer Tyson & failed emissions with a high HC failure & a minor inspection failure - fixed the headlight & now inside driver's door handle - Tyson explained to this old hard headed ex- Marine that he ran it thru emissions twice & it still failed high HC - I have personally put a lot of work into this van since it's emission test 2 yrs ago, & thought that my van would smartly pass emissions ... hard headed I was wrong in the senility of my 67 yrs of age - I was wrong - & Tyson was absolutely correct & I owe him a sincere apology - I had convinced myself that the van would be all ok here - but I was wrong - I am making my own repairs for emissions retest - I sincerely apologize to Tyson Farina & Tony Nguyen - folks, this is my mistake & this is my screw up - from this lesson I would highly recommend GMC service to your vehicles at Joyce Koons GMC - Semper Fi, Chris.

fashiongirlJulie

24 de ago. de 2015

I'm a returning customer to Joyce Koons Manassas and that speaks volumes in and of itself about how we view this stellar dealership. In today's market you can shop and compare cars and dealers online, so it takes a truly professional staff and service to get you into the sales room, let alone, return. I not only LOVE my former 2011 Buick Enclave (cannot say enough good things about this luxury, sporty SUV), I traded up to a 2015, from Joyce Koons Manassas. John Rendo greeted us and did the most important thing a sales person can do: listened. He listened to what we wanted to do (trade in) and find a new or newer model that fit our budget. His friendly & calm demeanor immediately gave us confidence and comfort which told us that he cared more about us than the sale. Joyce Koons gave us a generous (higher than auto trader) trade in. John brought up a 2015 Enclave with all of the features and options on our must have list, and saved the best part for the end. The PRICE! A rare find, a "used" 2015 loaded Buick Enclave with only 16K miles = drive off depreciation already built into the price. SOLD. We felt so blessed to have come upon this deal. Tyler in finance, Misty in Sales and Kevin in Service were awesome in making the process fast and we are totally thrilled with our new luxury car.

Buick3417

22 de ago. de 2015

The part was delivered as promised. The worked scheduled for the next day. Replacement accomplished inside of an hour.. Waiting area convenient and comfortable. No hassle.

Dallas

20 de ago. de 2015

John Rendo and his team did a great job. They were very helpful and worked hard to get us a great deal and price that was manageable. The truck is awesome. Thanks

ckhat5

18 de ago. de 2015

Thank you! This experience was fantastic! Everyone was very helpful and helped us along with our 3 children while making decisions and trying to determine the best vehicle for our family. We would definitely buy from here again and have already recommended the dealership to our friends! Thanks again

Brian

12 de ago. de 2015

Josh Foley was great to work with, honest, informative and got our work done on time and when promised. He went above and beyond to satisfy our needs.

Larry L.

6 de ago. de 2015

Joseph Atkins and his team assessed the problem, explained what work needed to be done and made the appropriate repairs in a timely and efficient manner.

lyonjohn

16 de jul. de 2015

Busy day, but Tyson and Jeff took great care of me as usual. Kept me aware of the wait time (...we had lunch at Bob Evans, yum...) and any repairs. Processed all my coupons and treated me as a customer of merit and treated me for my 8 years of repeat business. Always a great experience at Koons GM Service.

Ryman

13 de jul. de 2015

I would buy again from Joyce Koons Buick GMC Honda. I like that they offer free oil changes for life of the vehicle. Good Service.

sealey deborah413

12 de jul. de 2015

Before I arrived to look at the vehicle, I knew the price and most of the information about the vehicle I was interested in. The sales people and finance manager were very gracious and knowledgeable about any questions I needed information about.

dmt59

10 de jul. de 2015

i ALWAYS TAKE MY CAR HERE FOR OIL CHANGES AND CHECK UPS .kEVIN IN GM SERVICE IS ALWAYS SO NICE AND POLITE. i ALWAYS ENJOY MY EXPERIENCE DEALING WITH KEVIN

Jim

7 de jul. de 2015

Very enjoyable experience. Low pressure sales, I knew the sales price of the vehicle before ever arriving, everything about the sales experience was explained in detail with no surprises. I would recommend this dealership to anyone looking for a GMC.

John Schortemeyer

2 de jul. de 2015

Car was not ready when expected this was after I gave service the complete weekend. Then service stated they found a leak on part of job and had to fix.

Choongjung

1 de jul. de 2015

Thanks to Tyson Farina and the mechanics for making this most recent recall a breeze. He worked with me on time and convenience. Great service as usual!

Larry L.

30 de jun. de 2015

Jeff Miller and his team performed the service on our Lucerne and as always, they did a very professional job. They truly know how to keep their customers coming back through their efficient, friendly service.

Krupp

24 de jun. de 2015

We have been a long time customer of Koons (Manassas) for both vehicle purchase and service for years! We have had only positive experiences and will continue to be customers while living in the area. Especially in the service department we are extremely satisfied, as they never "over sell" what doesn't need to be done and when our vehicles do need service and/or repairs it is always taken care of in a timely professional way, along with good prices! I alway know I am being told straight and honest information which is huge as many places thrive on fixing what isn't broken in the first place. One a final note....I do like how clean the facility is too, nothing worse than waiting for you car in a filthy environment!

busyP

19 de jun. de 2015

I made an appointment to have the oil changed and have the tires rotated. When I arrived Tyson Farina was there to greet me. We went over the specifics of my visit. He told me how long I would have to wait. Before you knew it I was on my way again.Thanks again Koons GMC Buick of Manassas you are a five star operation.Keep up the great work!

Hugh J. Holloman

12 de jun. de 2015

As usual, great experience, and outstanding advice from Kevin Hall. I am very pleased with the quick, accurate service that I get from this dealership.

thomasduyen

12 de jun. de 2015

Most dealers do not want to deal with a Verona, but Tyson took it and the turn around was about an hour (not bad at all).

Sara123

8 de jun. de 2015

Great service on car and excellent customer service. Service was completed on time just as quoted. I would recommend this service department to anyone. Thanks for the help.

Seabreeze

7 de jun. de 2015

We found the car we wanted at Joyce Koons Buick. While we would have liked to have received more on the trade in we were overall pleased with the deal we got with 0% financing on the 2015 Buick Encore AWD Premium Group.

Sara123

7 de jun. de 2015

Great dealership with excellent customer service, good deals, and great selection of vehicles. Got a great deal on a new car and excellent trade on my old vehicle. And a great maintenance package as well.

Choongjung

5 de jun. de 2015

Great help from Tyson and the technicians. They kept their promises and delivered on time. I would recommend the department to anyone. Thanks for the help!!!

Njacobs512

5 de jun. de 2015

I recently purchased a 2014 GMC Sierra truck from a dealership outside of Virginia but choose Joyce Koon Buick GMC of Manassas to continue as my dealership/service department for this vehicle. My decision had much to do with the great service and customer relationship that I have developed with Service Advisor Kevin Hall over the last few years. Mr. Hall was always very knowledgeable and a pleasure to work with while servicing my mother's 1994 Buick Park Avenue on several occasions from late 2008 until last year when we decided to donate this car. One of the last service calls on this car at Koons Buick was a remanufactured AC unit. When this unit failed before the warranty period expired, Mr. Hall took care of having the unit replaced and we had the car back in a minimum of time. I would highly recommend Advisor Kevin Hall and this dealership to anyone, especially for service. Nathaniel

George

4 de jun. de 2015

My wife and I purchased a new 2015 Buick Enclave from Koontz. We had been shopping around for several weeks before the final sale. The dealer and staff were extremely knowledgeable of the vehicle and very helpful (not pushing) in supporting our decision. The staff worked well with us to match our desires and provide us the time to thoroughly think outour option and decisions . I have purchased several vehicles and although this was the first one purchased from Koons, it was the smoothest and most amenable sale. I highly recommend Koons Buick to others for new car sales.

Paula

31 de may. de 2015

My 2011 Buick Lacrosse, suddenly while I was driving starting making a horribly loud noise, as if it was an issue with the muffler. Since I was in the Manassas, VA area, I drove it immediately to Joyce Koons Buick. It was Thursday before the Memorial Day holiday weekend. The Tecnicians took it immediately to check, they gave me a loaner...a 2015 Buick Lacrosse. They called me that evening to say the catalytic converter had broken off from the manafold. It was a clean break, nothing that I had done to cause it. They told me it would be covered under the warranty since I had less than 80K miles. The car was ready on Saturday, and didn't cost me a single penny. I was so extremely happy and very surprised that the work was completed before the holiday. I was so beyond pleased with their customer service and professionalism. Thank you, Joyce Koons Buick!! I will definitly be a returning customer!

flovagliodc

29 de may. de 2015

The whole experience was easy from start to finish. I would recommend this dealership to anyone. Kim was very helpful & accommodating with my schedule & needs.

Denali XL

29 de may. de 2015

It was a job well done and done quickly. Superb by Jackie Booher to get my vehicle an appointment to get the work done quickly. Also worked witht he service shop to get follow on service after teh body work was done. Thanks! Denali XL

goodneighborsam

27 de may. de 2015

I bought my GMC at this dealership and always have it serviced there as well. Both the buying and follow-on service has been very professional and I would recommend this dealership to relative and friend alike.

joe b

26 de may. de 2015

I showed up with out an appointment and Joseph Atkins was very efficient in getting me worked in to do my maintenance. It was done quickly and correctly.

TammiW

26 de may. de 2015

My husband and I went to Joyce a couple of weeks ago looking for a new family vehicle. We were a little nervous because we had very specific requirements. Had an appt with Joyce and saw a few cars then left to go visit a few other dealerships we made appts with. Turned right around and went back to Joyce! Charles was extremely professional and not in the least bit pushy. They worked with us to make the car we wanted fit our budget. Will definitely check Joyce out when we need another vehicle.

GMguy

25 de may. de 2015

Had our 2008 Pontiac Grand Prix GXP serviced recently and as always received a prompt and friendly greeting from the GM service team. Service advisor Kevin Hall is always good at keeping us informed of service progress and any issues noticed during the service.

supermom4444

21 de may. de 2015

The sales person was super helpful and went out of his way, took a lot of time with us, They were efficient and professional and helped us get the exact vehicle that we wanted.

Robin C

16 de may. de 2015

This dealership is outstanding in all aspects. From the sales manager (Mike) down to the salesman (Leonard), and then dealing with the finance person (Tim), they were the most professional people you could ask to work with. They made me feel welcomed and comfortable, answering all questions, which made me more confident in purchasing my vehicle. I left there knowing that I'll be back for my next purchase!Thank you Mike, Leonard and Tim!Robin Cannon

EJ

16 de may. de 2015

We purchased a new 2015 Buick Enclave. Steve Hughes, our salesman, was outstanding! Steve made our new car buying experience wonderful. He is very fair and took tme to expain any questions we had throughout the purchasing process. He made us feel a part of the Koons family and did an outsanding job of following up with us via phone calls and email. He is very good with details and follow through.

marioben

6 de may. de 2015

Courteous and very responsive service. I called for an appointment and showed up at the scheduled time. I was quickly met by Jeff, he wrote up the job, car went into shop and came out withing the hour. Great service, I'll be back.

sharris73

1 de may. de 2015

My service experience is always great. Kevin Hall is the BEST! I've been a customer since 2006! I will never take my truck anywhere else.Staur Harris

Paul

1 de may. de 2015

I was told to come to the service center to get my check engine code fixed.Upon arrival I was informed they were a diesel mechanic short and may not be able to repair my vehicle. I live more than 50 miles away and so stated. The service writer said he would go and check with the remaining diesel mechanic to see what could be done. He cam back and told me they already started work on my vehicle.All fixed in under 3 hours.Great Job and Thanks

Gabbie21

19 de abr. de 2015

Wonderful as usual. The service guys are always willing to go the extra mile for their clients. They are always wanting to help fix any issue. They always find a solution that works for your schedule.

T & J Family

18 de abr. de 2015

We knew what we wanted but they didn't have it on the lot. They were able to do a DX with a regional Buick dealer within a day. Walked in, test drove the vehicle, signed the paper work, and we couldn't have been more happier. From the sale an to the Finance Department we couldn't have asked for better service.

BTruck1

14 de abr. de 2015

From the moment of our arrival to the dealership, it was inviting, warm and no sense of pressure. As we navigated the showroom, our sales person increased the comfort zone with a wealth of knowledge that was provided in a comprehensive manner and much more inviting. We now have a different outlook on visiting a dealership to purchase a vehicle, and recognized it is a credit to the sales person and this dealership that she represents.

philk

12 de abr. de 2015

Very courteous, competent service writers, good price, and honored all the discounts I had, and gave me a fantastic loaner car. They were very flexible with the return on the loaner and pick up of my vehicle.

Joel Combs

7 de abr. de 2015

Charles and John R were the best. The whole experience was very professional and none of the typical car sales games you find elsewhere. Would buy from them again

2denaliowner

4 de abr. de 2015

Koons GMC service department is very good. I bought my GMC from a dealership in Maryland but have it serviced at Koons GMC which is an hour from my house - there are other GMC dealerships within 10 minutes from my home, but only trust Koons GMC.

drjohn

3 de abr. de 2015

I have been taking my cars here for service since 2004. As always, my vehicle was finished when promised. The employees were kind, prompt and attentive to my needs. I recommend this to anyone who wants quality service at a reasonable price.

Sierra

1 de abr. de 2015

My customer service rep, Tyson, was very friendly, professional, and courteous. The communication breakdown happened between Tyson and the parts department & management. Tyson ordered parts for my truck and said the job would take about 2 hours. The parts were to arrive in 2 days and I was given a loner vehicle. Parts dept ordered half the parts & failed to tell the rep they were coming from MI. So after 2 orders & having my truck for 7 days (2 hour job) I have got my truck back. I was very dissatisfied with the situation.

Sportdoctor9

31 de mar. de 2015

Appreciate the ease in which I can bring my vehicle in to be serviced! Tyson gave accurate time allotment for the work to be done. He also gave me heads up on what the vehicle might need next time I bring the truck back in for service, so I don't have any surprises or unexpected costs! I appreciate his honesty, gives me confidence to return to your dealership!

busyP

28 de mar. de 2015

Great service! The dealership does great service. I get free shuttle service to my home when I have to wait for my car. The service advisers are really friendly.

Mickey

25 de mar. de 2015

When the battery purchased at Koons died along with the alternator, Koons replaced it. When that did not solve the problem, I returned to Koons and received the extra care and understanding at my dilemma. Thank you Tyson for the extra care.

beval

23 de mar. de 2015

Mr. Rendo in sales and Mr.Runey in financing worked with me to get the right price and financing to suit my needs. Everyone at the dealership is very helpful and friendly.

caste65

22 de mar. de 2015

Maria Sinnott's professionalism, knowledge and patience makes car buying much less stressfulHighly recommend Maria and Joyce Koons Buick GMC Honda! Will refer friends and family to this dealership.

earlhanton

21 de mar. de 2015

Had an appointment for oil change and tire rotation. Everything went smoothly and I was on my way in an hour and a half.You guys rock!

dhaislip

19 de mar. de 2015

Charles Carlson was awesome! Will highly recommend others to him!! Purchased a used Toyota Tundra and he was up front and honest through the entire sales transaction.

huxley32

19 de mar. de 2015

I brought my vehicle in for routine service: oil change & filter, lube, tire rotation/inflation, fluid top-off, etc. I bought a certified used Buick Regal and received 2 years of free oil changes along with it (I didn't buy the car at this dealership but rather up in New Jersey). Anyway, I come to Koons for the routine maintenance. My visit was excellent, it was quite fast since they didn't seem to be very busy at the time, the work was done correctly, and they washed the car at the end of the visit. They did notice, though, that my Virginia safety inspection had expired in January, so they just got a coupon for a free VA inspection off of their website, and applied it to my visit. Saved me $16 and a trip to get it completed elsewhere. That's great customer service!!! I only interacted directly with Joe Atkins, and he was excellent, I really enjoyed the visit. So, overall, great job!

alanger

7 de mar. de 2015

Kim went above and beyond to get us in a new vehicle. Customer service was amazing!! Highly recommend. I will definitely go back in the future for next vehicle purchase. Thank you

Joedon

5 de mar. de 2015

I own a 2013 GMC Terrain. I took my vehicle in for normal scheduled maintenance. My visit was quick and the service was excellent. This is the second vehicle I have purchased at Joyce Koons in Manassas and on both occasions I had a pleasant buying experience. The Service Department advisors have been pleasant and had the sense that customer satisfaction was the motto. Many organizations talk about it by few often mean it or put it into practice. Such is not the case at Joyce Koons in Manassas. I want to especially acknowledge Jay Tippett who was my Service Advisor for years before becoming General Service Manager and my current Service Advisor, Jeff Miller. What I can tell is that both gentlemen are of good character. Good Character makes Trust possible. Trust is important to me and I trust these gentlemen will tell me what I need to know and what I need to do to have a safe and pleasant Driving experience.

irish27

27 de feb. de 2015

We only take our Denali here and wouldn't go anywhere else. I waited less than an hour for a tire Rotation and Oil change. Thanks Koons!!

Vegalg

26 de feb. de 2015

I just purchased a car for my daughter from Joyce Koons in Manassas. Steve Hughes was our salesperson. It was a great experience. Steve was patient, kind and knowledgeable We were at the dealership several times then finally found a car online we liked. Over a two week process he communicated via email. Once in the showroom purchasing the car, the entire staff worked collaboratively to make us feel appreciated. I got a GREAT deal friom the GM, the finance manager was welcoming and kind and Steve continued to go out of his way to make us feel special. He covered everything with my daughter on the new car and it was a fast painless process. I highly recommend this dealership to anyone looking for a new or used car.

897689

20 de feb. de 2015

Took my 2015 GMC Acadia in for its first service. Very impressive facility and professional service. They discovered and fixed a minor discrepancy during their service diagnostics which I was not even aware of. Very thorough! I have purchased dozens of vehicles and had them serviced throughout the country during a long military career; this is the best initial impression of a dealership and service department that I have ever experienced.

busyP

15 de feb. de 2015

They put me in a loaner so they could have time to diagnose the problem completely.Problem was diagnosed and I was on my way the next day.ThanksJoyce Koons GMC!

Larry L.

12 de feb. de 2015

Our Lucerne was running rough intermittently. Jeff Miller and his crew diagnosed the problem, and repaired it in a timely, efficient manner, keeping us apprised as the work progressed.This team consistently performs on a commendable level.

hewitt

12 de feb. de 2015

This visit was for a state inspection. Jeff Miller handled it quickly and professionally as is usual in my experience with them over the years.

wbell3

11 de feb. de 2015

This is the best automobile dealership I have ever dealt with. I am always pleased at their work and their friendliness. I couldn't be happier.

mandypoff

3 de feb. de 2015

I purchased a 2013 Buick Encore. I have to give Wilmer Mejia a lot of credit because he suggested a used vehicle, which was not in my original plan. However, it ended up having everything I've wanted in an Encore and being pre-owned, got me to the price point I wanted. My salesperson, Leny Gorine, was totally straightforward with me and didn't do anything sleazy to get me to buy the car. His supervisor, Jay Scaramozzino, was also fantastic and didn't get into a haggling war with me. From soup to nuts, a great experience. I've been wanting to buy an Encore for about a year now, and from Koons, too, since I love the service department (Kevin is always awesome). The whole team did a great job and I felt like I got a great deal. I love my car! It's the perfect vehicle for me, right down to the color. :)

Bocajrfan9

31 de ene. de 2015

Seller no Complaints will coral 5 stars , people in Customers service Bad attitude ,took my truck to services for the first time they don't show any respect for my self I promise i'm never going to take my truck there after all I think I chose the wrong dealer because the customer services just remember if you were there you got a show respect people.

Larry L.

20 de ene. de 2015

Jeff Miller and his crew, as always, performed the regular maintenance on my Pontiac G-6 in a timely and efficient manner. They are so professional!!

Delbert&Marian

17 de ene. de 2015

Maria was completely customer oriented and provided us with an excellent, personal, friendly and no pressured purchase experience. Jeffrey was excellent in keeping us updated concerning the build out and delivery of the new vehicle. There was only one slight hiccup in the purchase experience when we were discussing the final purchase price we needed to remind Jeff that we had a firm price for delivery of the vehicle - after that was understood the rest of the purchase experience was a breeze including interaction with Misty and Tim.

s134329

8 de ene. de 2015

My service manger, Kevin Hall, actually listens to my description of the car's issue and makes sure the technician checks the latest GMC technical updates to diagnose my radio static problem even though the car is under warranty and it never does it when it's in the shop. I love the effort they put into it.

Bernie

8 de ene. de 2015

The team of folks at Joyce Koons Honda Buick GMC that we worked with were absolutely outstanding. We were somewhat anxious about purchasing a used vehicle at a dealership since we had not done so in over 14 years. Our salesperson Derek Rucker however, was extremely patient with us as we test drove several used vehicles, and when we finally settled on a 2011 Buick Enclave we were very happy with our decision. Buying a used car can be very stressful but the folks at this dealership are professional and courteous, and they make the customer feel very comfortable. We were also very pleased with the time and attention that David Kim took with us in the finance division, as well as the swift work performed by Duane Smith in the Parts Department. We would highly recommend this dealership to anyone seeking to purchase a new or used vehicle, and we will definitely return to them for our next vehicle.

tphorgan

23 de dic. de 2014

The staff was excellent! Competent, thorough and very timely. They diagnosed a very complicated issue, explained it in understandable terms, offered a loaner and delivered the vehicle on time.

jelsberg

20 de dic. de 2014

I have been going to the Joyce Koons GMC Buick dealership for my Pontiac's maintenance and repairs for 6+ years and found them to be very reliable and extremely helpful.

Larry L.

19 de dic. de 2014

Jeff Miller and his team do a fantastic job! They are professional, friendly and efficient.I am always kept apprised of the progress and I truly appreciate that.Thank you so much!

busyP

17 de dic. de 2014

Great service! I always take my vehicle to Joyce Koons GMC for any of my service needs. They are very professional and always fix my vehicle right each and every time.

Hugh J. Holloman

13 de dic. de 2014

Outstanding service experience. Kevin Hall is top-notch, friendly, and very informative. The service was fast, and cost-effective. Definitely will continue to use their service.

skiitaly

4 de dic. de 2014

I have been servicing my 2012 Sierra for 3 years at Joyce Koons and have always had a very favorable impression of the service, staff and pricing. When it came time to upgrade my truck I shopped around at other dealers and decided to give them the final opportunity. My salesperson, Steve Hughes, was attentive, helped me find the perfect truck, and got me to a price and a trade in value that beat all of the other dealers. And it was all accomplished in about an hour. Best and easiest transaction I've had, and I've purchased over 20 cars in my life.Special Thanks to Steve, Jeff Melendez, David Kim and Kevin Runey

EJB3288

22 de nov. de 2014

Purchased my GMC from this dealership, almost 3 years ago. And was happy with my deal. All my service has been done here and I have always happy with the service department especially Tyson Farina. Waiting time is within my expectations, staff is always friendly and the remodeled facilities are comfortable. Let's be honest, no matter how good the prices are, we will always wish they were better! Yes, I will continue to give Koons my business as long as I remain in the area.

Cherryjon

22 de nov. de 2014

In and out in 30 min. No appointment. Even received a car wash. My 2014 Encore is still great. Thankful to Koons for making my experience last well beyond the showroom.

conradthebrave

21 de nov. de 2014

Mechanic checked the processors, no indication of any problems. Felt a lot more comfortable afterwards. It was most likely the sensors being too "sensitive". Also had the oil changed. Tyson also had the car washed. Thanks to all for great service.

mchyer

21 de nov. de 2014

Brought the car in for a recall item, oil change and state inspection. They found a leak related to the power steering system that was covered by the warranty. Nice to know they went beyond just dealing with the issues that I brought the car in for and took care of something that could have been much more significant.

Jatt420

20 de nov. de 2014

It was a good customer service Overall I'm happy with their service i'm going back and buy another car from them very very good service .

897689

2 de nov. de 2014

I used the USAA buying service, and received an excellent, no-haggle price. Charles provided quick and professional service on our sale, and we completed all paperwork in just a couple of hours. Car we wanted, good price - very satisfied.

hiness1213

25 de oct. de 2014

Charles Carlson and the entire Koons Buick/GMC team was exceptionally experienced and knowledgeable about the car buying process. Charles was my sales associates and he was very kind and patient with me while I made the decision to purchase my vehicle. Charles took the time to explain to me both the leasing options, as well as, the buying options. I was very pleased with my car buying experience.

mikelc

20 de oct. de 2014

I picked Koons Buick to go to after finding glowing reviews of them on Buick Forums. I agree with those reviews after buying my Enclave from them and getting all of my service there.

sjbeller828

5 de oct. de 2014

I can always count on Kevin to help me thru anything that is going on., I don't have any issues when I go to Koons for service.

Hugh Nelson

3 de oct. de 2014

Arkeem Dennis and the Koons Buick/GMC team were very friendly, patient, and thorough in helping us find and buy the right car for our family. Sales Manager Jeff Sisk was very helpful and wanted to earn our business. David Kim in finance was also outstanding, working against a time deadline to get everything done. Shiela Jones made us feel like we were joining her GM "family." In the process of consideration we went back several times, and were always welcomed warmly We were fortunate also to find a pre-owned car for our daughter, and Koons gave us a very good price on that car, as well. We are very satisfied with this purchase, and in fact have already recommended them to friends. We're very happy with our 2014 Buick Enclave, and looking forward to attending the car care seminar in a couple of weeks. Thanks, Koons!

mvenett

3 de oct. de 2014

Took my GMC Terrain in for an oil change in September, 2014 and while I was waiting for my ride to pick me up, receive a call that the car was ready. I had an appointment for the next day - Saturday and they went ahead and did it on Friday evening. Due to them doing it on Friday evening, I did not have to make another trip back on Saturday to pick it which was good. The dealership is about 30 miles away.This is my second car from Joyce Koons and I've been very pleased with the service and courteousness of the staff.

jasoncmah

29 de sep. de 2014

Purchased used car. Tony, the salesman, was very friendly and helpful. During the process, we were told that both keys came with the car. We were also told to bring both keys for our trade in. So it was a surprise that when we took possession of the car, they said only one key came with it. Now we have to go to the Mazda dealership to get a new key and FOB, which will cost a couple of hundred. If we knew this, this would have been part of the negotiation. Feel cheated when everything else went so well.

jcam01

25 de sep. de 2014

It was my first time at this dealership and the service was extremely professional and timely. Tyson Farina helped me navigate the website so I can find discounts. He and any other employee I was in the presence of were very personable and interested in providing me the best service. I was 100% satisfied.

rgwirtjr

14 de sep. de 2014

I drove out to this dealership on the recommendation of USAA Buyers Service. I actually did not have intent to buy a truck that day, but they had the model I was looking for on the lot for me to at least look at. John Rendo dedicated his time to me in order to answer all my questions, allowed me to test drive two different configurations of the Sierra Delani, and ultimately, allowed me to convince myself that I wanted the truck. It was then a matter of understanding the pricing, trade in and long term support. John was very knowledgeable of the vehicle and left me confident that I was getting what I wanted at a fair price, and that I was not going to be forgotten once I drove off the lot. With no intent to buy a truck that day, I drove off the lot that afternoon with a new truck. John has since followed up with me to ensure everything is going OK. Very personable. Never pressured me into making a decision I did not feel confident in. Great overall experience.

wlb53130

12 de sep. de 2014

Our Lacrosse check engine light lit up.Took it in and was diagnosed and fixed in a minimum of time and at a reasonable price.Tyson looks out for his service customers.keep up the good work.

wbell3

7 de sep. de 2014

I always get great service when I come to Joyce Koons. The people are pleasant, attentive to my needs and very courteous. It is a real pleasure to do business with them.

flip68

5 de sep. de 2014

I recently bought my GMC Acadia in for a routine oil change. During their multipoint inspection they found a leak near the rear of the car. The initial estimate was that a torque tube had to be replaced to the tune of $2k! I chalked it up to bad luck and asked them to do the work (I've been bringing my GMC Acadia here since I had it new and had always had great service and specifically with Tyson Farina) Tyson was courteous and helpful and provided me a loaner while the car was out of service. A day later, I get a call that the service techs were able to remedy the issue and that the torque tube would not have to be replaced saving me over $2k in repair charges!Even after I had already bit the bullet that I would have to pay the parts and labor to get this resolved, Tyson was ethical and honest enough to do right by the customer and inform me of this tremendous news. In this day an age where we have experiences told to me of dealers and service shops gouging customers for work that didnt really need to be done, this was a huge validation that Tyson and the GMC service center take care and pride in providing excellent service.My car will continue to be serviced here and soon when I contemplate another GMC purchase (here at the same dealership) I will bring it to be serviced with Tyson again.A big hearty thanks Tyson!

Switcher2

30 de ago. de 2014

I came to the dealership with my guard up. As soon as I met Charles Carlson, I felt relieved. He was extremely helpful and I'm not the easiest person to deal with. If you are ever in the area, looking for great people as well as a great selection of vehicles, come check Joyce Koons Honda Buick GMC. Ask for CHARLES CARLSON!

Michael Daugherty

14 de ago. de 2014

Derek was the gentleman that sold us our GMC Yukon. It was a great experience and I will refer my friends and family to see Derek if they are in the market for a vehicle. Thanks.

wbell3

6 de ago. de 2014

My experience with Joyce Koons GMC continues to be outstanding. They are always friendly and helpful and never pushy. It is a great pleasure to deal with them.

RCW222

2 de ago. de 2014

I brought my Regal for a routine servicing and inspection. I pulled into the covered car bay and waited outside my car for a few minutes. I saw employees behind the desk area but no one came out to me. I went inside to ask if I needed to check in at the desk. One employee ignored me and continued to type on his computer and another held up a finger signaling to wait since he was on the phone. I stepped outside and waited another few minutes. Finally the person who was on the phone came out and seemed irritated that he had to help me. He told me I would be taken care of by another employee who was helping a lady in the bay with her car ahead of me. I waited for my car in the waiting area. Many customers came and went so after about 2 hours I asked how long or if there was a problem with my car. Again the people behind the desk seemed annoyed that I bothered them with a question. I never got a definite answer so I waited another 45 minutes and asked again and received the same type of treatment.Finally, after almost 3 hours and asking again I was told it would be done soon. About 10 minutes later a gentleman came and said my car was ready. It took so long because the COMPUTER would not let them get the information through for the inspection. Then when I went to check out the lady who is responsible for that was not at her desk. I waited just a couple of minutes and when she saw me she said "Oh I didn't know the were sending me someone." Really??? I felt the employees were unwilling to help and that I was irritating them just by being there. I would not return to this dealership. I really like my buick but the Ford escape just move to #1 place for my next vehicle.

YUKONJR

29 de jul. de 2014

Joe Atkins was very helpful in identifying a problem with the rear brakes, ordering the parts, and setting up the service appointment to complete their installation. As always, over the past 17 years, the service and support has been excellent.

robert.pohodich

28 de jul. de 2014

They did not work on my car until the time I gave them that I needed to pick it up. Said not their fault. Reservation for the service department on a Wednesday for them to repair what I believed to be a bad wheel bearing for morning on Friday.I dropped off my car at 7:30 am. I noted to them that I needed the car before 3:00 that day for the weekend to go out of town. At 1:00 they called to notify me that they were going to look at it. I said that I dropped it off at 7:30 am why would they just be looking at it? They said that they would call me when they checked it out. At 3:00 when I was on my way to them to pick up my car they called me to say that I was right it was a wheel bearing and would get to it soon. I said I was on my way to get it as I stated I would be. When I got there I spoke to the Service manager and he said that it was not his fault that he had a problem with water? I said it was not my fault either but I never received a call that they would not have it done in time that I requested. When I did get there to pick it up they said that they found a 15% discount on line. I gave them the 20% that I had from on-line.If they could not do the work they should have told me up front so that I could have taken it somewhere else and not have gotten all stressed out and have to run around.

hewitt45

26 de jul. de 2014

Had an oil change and rear brakes done this time. Took less than two hours. Jeff and his co-workers were their usual courteous, professional selves.

mdantz9178

22 de jul. de 2014

Tyson Farina gave me his usual excellent customer service. He has always been most helpful and always gives an extra effort to make sure that my vehicle and I receive the necessary and utmost professional attention and support. I always feel confident when I leave the dealership that my vehicle is well maintained and I am operating a vehicle that is safe for my family and me to operate and/or ride in every day.

sad1

17 de jul. de 2014

I recently got my truck got serviced, and the drivers door was damaged. To Koons credit, Mike Clancey resolved the issue. I have now found that Koons GMC Service and Joyce Koons Auto/Body offer superior service, and total customer satisfaction.

JILL BOWMAN

9 de jul. de 2014

I wanted a GMC Acadia without a sunroof and they are harder to find in the right color outside and inside. But they found it and I'm very happy.

Brunog

8 de jul. de 2014

For the last three years the service on my 2011 GMC Sierra has been 1st class.The customer service, the communications has been wonderful. My service advisor has been the same Mr Tyson Farina he always explained to me what I needed a gave me great advise.I travel from Loundon County about one hour to get a peace of mind and it's worth it to me. Many thanks Bruno g

eanaz

6 de jul. de 2014

I was greeted as soon as I entered the garage and was out in less than five minutes. The job was done on time as promised.

kimberly112233

3 de jul. de 2014

I was pleased with the workmanship, communications and timeliness. Tyson is an extraordinary service advisor and highly recommend this dealership. I've been thrilled with them for the past 2 years.

wwalters

24 de jun. de 2014

I have a 2013 Yukon Denali, and while I did not purchase it from this dealership I did purchase it from Koons in Tyson. I live in Haymarket and was out running some errands and noticed that I had a wheel cover, so I stopped in to see if they had any. The parts person directed me to go and see the service manager who informed me that the part was covered under the warranty. He was very friendly and even offered to put the part on to which I declined. My overall experience was great! I plan to bring my vehicle here for services instead of driving it to Koons of Tyson.

itsmboyd

19 de jun. de 2014

Kevin Hall treats and values my purchase as if I'm their only customer. I pass four Buick dealers to come to Joyce Koons. Customer for life.

E409331

14 de jun. de 2014

What a wonderful auto buying experience! There is not comparison to another dealership! I purchased a used 2009 Chrysler town and country and town. Charles Carlson and Jay Scaramozzimo went above and beyond. They took care of every little thing that I requested. I had some questions and concerns after the purchased and Charles promptly took care of them. I am really happy with my experience. I will not consider another dealership for purchase of our next car. The only down part is the finance department (Although I did not used their finance service because paid cash) they are not the friendly people to work with.

amburjones

11 de jun. de 2014

John Rendo and Kevin Hall are great! Their customer service is great and they seem to really want to help you into your new car or with your service needs!

wtreuting

27 de may. de 2014

Friendly staff, knowledgable, and great price. Initially went to dealer for a test drive and to get some questions answered. I liked the attitude of the dealership so much, I decided to purchase my car fro Koons GMC.

pick4118

25 de may. de 2014

I arrived at Koons was greeted by Joe, he was very pleasant took down all my vehicle details. My car was serviced in a timely manner. With the added bonus of a free car wash.

cathylwest

24 de may. de 2014

As usual, my experience with Joyce Koons Buick GMC Service Center was exceptional. I was received on time, with warmth, friendliness, and of course that special smile I have nothing but the highest praise for my Service Advisor, Kevin Hall. He always makes sure I get what I ask for, and understand all that was done with my vehicle. I never feel as if I am just a little old lady customer who has to be hurried out of the center. Instead, Kevin Hall treats me with respect, and a certain type of care that is rare in these days. This has been true of Kevin's treatment of me from the first time he became my Service Manager. He has never wavered from this high standard.. I shall always be grateful for his commitment to excellent service.Thank you Kevin Hall!!Cathy L. West

NADINESIMPSON

21 de may. de 2014

EXCELENT SERVICE AND COURTEOUS PERSONNEL. THIS WAS A GREAT EXPERIENCE. I HAVE BEEN COMING HERE FOR MANY YEARS AND I CONTINUE TO COME BACK TIME AND TIME AGAIN.

GJM22032

17 de may. de 2014

I've been coming to Koons Buick GMC Service Center in Manassas since 1997. Even though I did not buy my Cadillac from Koons, I trust their service technicians and feel that my GM vehicles receive quality maintenance at a reasonable price. Over the years I have never had a problem with Koons and will keep coming back to have my vehicles serviced.

andresmikes

12 de may. de 2014

My wife and I recently purchased a 2009 GMC Acadia from Joyce Koons Honda in Manassas, VA. The experience with the Joyce Koons team from start to finish was honest, great, and professional experience. I originally found the dealership through the USAA car buying site. The Joyce Koons website was first class with tons of pictures that made the car and the 150 mile round trip trek more attractive to us. I spent a lot of time searching the internet for comparable models and the price at Joyce Koons was very competitive and was loaded with luxurious features. I was initially contacted after an internet inquiry through USAA's site from David Speaker, who was very professional and diligent in response. David set me up with an appointment with a sales person, Charles Carlson. Charles was very straight forward and easy to work with and offered a very competitive value for my trade in as well as price for the new car. Meeting with Misty to discuss the car features and guest services relationship with the dealership was notably a pleasant part of the process. Justin and Tim were very knowledgeable and helpful with all of my questions on the finance side and smooth closing of the deal. Koons offers great service incentives and makes for a great consumer to retailer relationship. I would highly recommend using Joyce Koons Honda! Mike Satisfied Customer

Larrylarry1234

8 de may. de 2014

My experience purchasing a new. GMC Acadia was pleasant, efficient and handled in a very professional manner. My previous purchase was from the Joyce Koons family of dealerships and it was as pleasant as this recent purchase. I will contact Joyce Koons again the next time I am in the market for a vehicle. I also plan to service my vehicle there.

ScottsDenali

8 de may. de 2014

Even though I bought my GMC from Koons, I stopped taking it in for service many years ago. I couldn't have a service visit without hundreds or thousands of dollars worth of unnecessary add-on repairs. I switched to another local dealer's service garage and never experienced the problems again. My vehicle performed flawlessly for 150,000 miles. Due to the need for a last minute state inspection, my wife chose to go back to Koons. Unfortunately, the same up-selling protocol still exists. The service team tried to demand over $1000 worth of unnecessary repairs. Koons told my wife that if she didn't go along with the repairs, they would place a rejection sticker on the vehicle. She accepted the rejection sticker; went down the street to another inspection station; and the vehicle passed without incident. Note that my wife specifically asked the technicians to inspect what had failed at Koons. They showed her how the suggested items did not need repair /replacement. It's unfortunate that this behavior persists at Koons' service department. I learned my lesson (again) and I will not return.

Emojjg

5 de may. de 2014

Our previous dealer retired and we did not no where to purchase a new car. Old dealer said do not go anywhere but Joyce Koons on Manassas. This was the best recommendation we can ever remember receiving. Everyone at Joyce Koons was friendly, informative, knowledgeable and they worked very hard to get us exactly what we wanted. They even excepted our 12 year old envoy with 201,000 miles as a trade! The financing department found us the lowest interest, processed the paper work and had everything ready to sign in no time. Very efficient. My wife and I felt very comfortable and at ease with everyone we interacted with. No sales pressure at all.Thank you to all the employees at Joyce Koons who helped with this process. We'll be back!

GregHoffler

4 de may. de 2014

The service experience with Koons of Manassas has always been good for myself and my GMC vehicle. The personnel in the Service Dept have always been polite, knowledgeable and honest with assessments of requested and recommended service.

lyonjohn

29 de abr. de 2014

Came into service my mustang. Jeff Miller took great care of me as always. I am now in my seventh year of servcing and buying vehicles at Joyce Koon's. What a great team. It doesn't matter if the vehicle is simple (G6 Pontiac 4 cylinder) or complex (GTO Pontiac 8 cylinder) it is done beautifully. Again, thanks from the family.

badluck142

24 de abr. de 2014

Our salesman John Rendo was very knowledge, friendly and patient in helping us find our new Buick Verano. We spend most of the day looking at difference Buicks to purchase.

kimsp8

24 de abr. de 2014

Jeff Miller was my Service Advisor he was ready to service my vehicle at the scheduled appointment time, plus my car was washed before being returned to me. I had a return visit a few day's later as I missed that my annual state inspection was past due. I was told no charge as we both missed that it was due. Thank you, Excellent service as always!!!

Sheree01

21 de abr. de 2014

Leasing my Buick Lacrosse was pretty easy. Patrick Bryant was the sales manager, and he could not have been more helpful. He stated the pros and cons of leasing vs purchasing, and after some consideration, I decided to go forward. At the end of the lease, I felt like I was left out to fend for myself. At first, I was told I'd have to go into the dealership to pay taxes and change title, and plates, etc. When I called to ask for more detailed information, it was suggested I check the DMV online - I was given no help whatsoever. It then took about a month to conclude the transfer. It was difficult to connect with the leasing bank. They cashed my payoff check right away, but 3 weeks later, it is not final as I don't have paperwork to visit the DMV yet. It is being processed at this time, however. Patrick Bryant changed my views of Koons-Manassas, but he is no longer there to help me.

newjazz2000

18 de abr. de 2014

I've been going here for years. As a woman you're never sure if you're being treated fairly. I've had 2 service advisors and both have been excellent. I absolutely recommend this dealership!

DanielW999

16 de abr. de 2014

Service was solid. Given an estimate of an hour for an oil change and they nailed it right on the nose. NIce, comfortable waiting area.

Sheree01

14 de abr. de 2014

The engine light was on - had been in previously and the service tech didn't think it was a huge problem, but it would not pass emissions this month. They replaced parts in catalytic converter but it still took putting miles on the car before it would pass emissions inspection. Jeff Miller offered me another Lacrosse to drive while my car was there for two extended appointments, and was good about explaining the problem and the solution. Jeff is #1 in my book.

Eastwood22

11 de abr. de 2014

Jeff Miller has been my Service Advisor for 10 years and out of the those 10 years he has NEVER lead me astry nor has he provided any bad advice. Gary Johnson is simply the most honest and helpful salesman o the premise..Hands Down.

miltdman

11 de abr. de 2014

Tyson is an efficent, friendy and dependable professional. He is a great asset to the Joyce Koons dealership. I purchased my 6th Buick, 1st at Joyce Koons, over a 25 year period. I am a happy car owner.

kathydenn

7 de abr. de 2014

did not fix the car and charged for it. I will never come back for service. I am planning on buying a new car later this year but not from you.

DE21

27 de mar. de 2014

This is the second lease we've had from this dealership. They are always nice, friendly and attentive. I've never had a complaint and the service has always been great.

brucedobbs

25 de mar. de 2014

My experience is completely positive and I found all personnel were friendly and responsive to my needs. Steve Hughes was especially helpful in helping me select my new truck. When the truck I selected was not available, he found another truck that I liked even more (the "new" truck was a model higher than the one originally selected). Steve worked with me and his management to make me an outstanding deal on the Denali diesel truck. Steve was also helped and flexible when I discovered that you can't tow with the new truck until you've put 500 miles on the vehicle. Steve was flexible on the new truck delivery date so I could use my old truck to tow my race car to an event. I would recommend Steve Hughes and Koons GMC with reservation.

fathead

19 de mar. de 2014

The service department was ready to service my vehicle at the scheduled appointment time. All the work was completed expeditiously, minimizing the amount of time I had to wait. As always my Service Adviser, Jeff Miller, was great to work with and ensured all the service was properly completed and my car was washed before being returned to me.

wlb53130

15 de mar. de 2014

We needed the annual safety inspection for our 2006 Buick.Made an appointment on line with Tyson as service advisor, with the option to wait for the work to be performed.We were greeted by Tyson with suggestion for us to go to the waiting area.The car was inspected and we were on our way with a minimum wait.

Hugh J. Holloman

15 de mar. de 2014

Fast, friendly service at a fair price. Kevin Hall is terrific to work with, as he is very friendly and knowledgeable. Would definitely recommend Koons GMC to others.

flovagliodc

9 de mar. de 2014

My car needed extra time for a recall repair and I was set up with a free rental quickly so I could go on with my day.

mariaBlatz

6 de mar. de 2014

All staff was very friendly and accomodating. They worked with me until we could come up with exactly what I wanted. I was shown how to use all aspects of the vehical before I drove it off the lot and have had follow up from them as well. This is the second vehical I have gotten from Koons and it has been a very positive buying experience.

creilly6

5 de mar. de 2014

I received a complimentary oil change for my 2008 Buick lacrosse in the mail. The GM service is tempoarily closed due to renovations. As instructed I proceeded to the Honda Service area and was greeted by Tyson Farina. Tyson is always friendly and helpful with any service appointment that I have had with my Buick. Even though they were extremely busy with customers due to the renovations Tyson managed to have my Buick serviced quickly.

Fjacobs5

4 de mar. de 2014

After shopping at five other car dealerships I was frustrated. I went to Koons because I recalled that I was assisted by Gary Johnson 12 years ago. Obviously he left a great impression. I was shopping for a used car. I met Derek Rucker on the lot and he offered to help. I agreed because I thought Gary no longer worked there. Derek was very friendly and when I mentioned Gary helped me years ago he immediately informed me that Gary still worked there. Everybody I encountered was pleasant to work with? It was a great shopping experience. I got the car I wanted at the price my husband was willing to pay...Thanks to everybody.

mkhogan

18 de feb. de 2014

Had made an appointment with Jay and scheduled to do 2 recalls and regular service for oil change, rotation of tires, etc. Brought in car and dealt with Jeff. As always, service and conversation was very professional. No time wasted and work was done in one day. The best thing was that they gave me a loaner to use that day, so I was able to do my regular schedule appointments with my customers without losing a day because of no vehicle. Top notch service team.

jlatrice

16 de feb. de 2014

I had the best experience at a car dealership than I ever had in the past. Everybody worked together to make sure that I was satisfied w/ the vehicle I purchased. Although I didn't get the vehicle that I made the initial trip for, I did leave a very satisfied customer. I will use them in the future and will be referring them to my friends and family.

rhg39hmg

15 de feb. de 2014

I brought the car in for safety inspection. They found that one of the windows was not operating properly so they rejected the car. They had to order the replacement part twice before installing it - problem found on a Friday - it was Tuesday before it was corrected. I had to make the contact to see if part had arrived as was told when they expected it in - took 2 contacts before found out part was in.

mkkak

11 de feb. de 2014

Idiots. They damaged my brand new CRV on the first service itself. Prior giving to service they(with me) checked my car which was in very good condition. After the service I took the car home(haven't checked upon delivery trusting them) and noticed huge scratches and dents on the car. Next day I went to them and requested a copy of the video of the service performed on the car, they declined it saying they haven't done anything. I a 100 sure they damaged the car and still they are declining to give details. Hate them idiots

rdrayburn

2 de feb. de 2014

This was by far the most enjoyable buying experience I've ever had. Employees were friendly, courteous, and willing to do whatever it took to seal the deal. If all salespeople were like those I dealt with, people would be less reluctant to trade cars.

Hopekopasek

29 de ene. de 2014

Patrick was patient and really listened to my needs in what I'd like to have in a car for a good price. Great experience.

sendias

27 de ene. de 2014

I had a good experience with Josh! Excellent Customer service before and after I purchased the vehicle. And this was after I was irritated with the Internet Sales person, David Speaker, who DID not provide good service. I would recommend Josh to my friends for a pleasant buying experience!Thanks AgainMs. Sendia

lyonjohn

26 de ene. de 2014

Koons service and jeff again did a great job troubleshooting my vehicle and supplying high quality service at a reasonable costs. My almost seven years of service with koons starting with my pontiac GTO has been outstanding. Thanks for takin such good care of me and my family.

Pvancamp7240

23 de ene. de 2014

Professional & non-pressure attitudes all around reflects good management and training. John is patient, accommodating and has excellent knowledge of the cars' specs, tech items & options. A good outcome.

wlb53130

23 de ene. de 2014

Appointment made on line.Dropped of the vehicle with a very quick check in.Went for breakfast and work was done when we returned.very satisfied with the service provided by Tyson.Also, the coupon for a discount makes it even better.

radkec

19 de ene. de 2014

Jeff: I am responding to the blue note from Koons of Manassas as requested. This is regards to your service. Let me add my comment to others Im sure you have received -- Your waiting area is substandard. Shoving two dealerships into one area is a bad solution. The area is too small and the setup is dismal. This is the third time Ive brought my 2014 Sierra to Koons for service. When I got my truck, I was handed an advantage card that says the is a free car wash with any paid service. I asked at the time if this included the 2 Year maintenance plan and warranty visits. I was assured it did. On all three occasions, no one washed my truck. The first time I bought my truck in for work, you kept it all day. There was no loaner car available. I missed a day of work because of this. Yet, the same Advantage card says there will be a loaner car.Regards;

DukeTeam49

16 de ene. de 2014

From the beginning to the end of this car buying experience, the staff of Joyce Koon's was courteous, friendly and experienced. All efforts were about listening to our preferences without the high pressure tactics sometimes used. Professional in all respects, the Koon's team worked in coordination with each other and allowed us take care of business in a pleasant environment. It is by far, the most pleasant car buying experience we have had over the many years. We appreciate the efforts undertaken on our behalf to ensure that we purchased the exact car that we were looking for. To each of the Koon's Team, my wife and I truly appreciate every courtesy; digesting all of the information is very important in making importance choices about options, financial issues and long term maintenance choices. Each member of the staff that assisted us, did a superb job. Your efforts were very much noticed and appreciated. Thanks for a job well done!

boblisa

16 de ene. de 2014

My husband & I have purchased many vehicles in the past. Joyce Koon's Buick GMC is by far the best place to buy from. Their prices are great and there customer service is superb. They are not your typical car dealership. Pat Bryant, the General Sales Manager & Charles Carlson, Sales Consultant were great! They went above and beyond to make the car buying process seamless. They were friendly, knowledgeable and thorough. It's obvious that this dealership prides themselves in being fair, honest and customer service oriented. We highly recommend this dealership to family friends and whomever else is in the market for a vehicle. When we are in the market for another vehicle Koon's Buick GMC is where we'll go. Bob & Lisa Benner

CGeorgia

14 de ene. de 2014

I am very impressed with the customer service of Joyce Koons of Manassas. Recently I purchase a new vehicle and the salesman, Josh Serrano, was very helpful. We looked at the Buick Enclave and the Honda Pilot. Josh was very knowledgeable of all of the vehicles and provided us excellent customer service. He was very patient in dealing with us and answering all of our questions when we were comparing all options while we were managing our 2 kids throughout the process.Also, I have used GMC service at this dealership for the past 3 years and Kevin Hall has been great. He is very knowledgeable and helpful during the maintenance of our previous vehicle. His superb service is the reason we went back to Joyce Koons GMC/Honda after determining that we were getting a new vehicle.

BSudden74

14 de ene. de 2014

Overall good experience, received an out the door price prior to visit. Ended up buying the advertised vehicle, a 2012 silverado. Sales team, parts consultant were informative about extra addons, warranties, service coupons, however no pressure to buy. I would return again.

lyonjohn

14 de ene. de 2014

Always great service at Koons. I really appreciate their work and how well they take care of me and family for over six years now.

JNL5

13 de ene. de 2014

Gary and Patrick knew exactly what we needed and worked diligently to get us the best vehicle for our needs. They were extremely patient on a busy evening and continued to be our advocate long after hours. We have already recommended this dealership and dealers to others. We couldn't be more pleased with Joyce Koons/ Gary Johnson and Patrick Bryant.

envoy12a

12 de ene. de 2014

Immediate attention and prompt positive response,. expensive but high quality and comfortable setting, supply transportation if needed, deliver vehicle with in promised time, supply free coffee ane work area

daveb1004

7 de ene. de 2014

The people at Joyce Koons of Manassas were attentive (without being over bearing), friendly, and extremely courteous. They went out of their way to make me and my family comfortable and worked diligently to give me the best price possible. They even beat a really good deal from a competing dealer. They will truly go out of their way for your business and want more than just a sale, they want a relationship. This dealer also offers free service for the first couple of years, extends the power train warranty for the life of the vehicle, does free annual state inspections, and has shuttle and loaner car services. For the first time in my life, I was extremely satisfied with buying a new car.

richmarzan

6 de ene. de 2014

Excellent customer service! I purchased a vehicle from this dealership in December 2013. A great buy! Mr. Josh Serrano assisted me with all the details of the purchase. He was extremely respectful and honest. Look for Josh if you are looking for a "no hassle" car buying experience. Richard Marzan, Arlington, VA

conradthebrave

6 de ene. de 2014

This was an end of the year, last minute Virginia safety and emission check. Tyson was able to schedule it in time and had no problem getting the car washed. Why was the car wash important? Well the condo garage floor was cleaned with leaf blowers. the salt sand mix used to deice the roads was blown all over the cars. With the rain that day, not recommended for the paint.

JSchmisseur

28 de dic. de 2013

Wow, what a great buying experience! I was negotiating with several dealers and the team at Joyce Koons distinguished themselves with their straightforward approach, transparency and persistence to keep searching until I had exactly what I wanted. I really appreciated the way they made me feel like I was the most important customer on the lot and the outstanding personal attention and customer service during every stage of the buying process. At the end of the day they beat the two other offers I was considering from other dealers by a considerable margin. The next time a friend of family member needs a car I am going to recommend that they call Pat Bryant and his team at Joyce Koons.

VWwings07

24 de dic. de 2013

I went to Koons GMC on Black Friday to look at leasing a 2014 GMC Acadia Denali. Nice car, expensive, top trim level, you would think I would get excellent service. Didn't happen. I called before going in to see if we would be in the same ballpark for what I was looking for, and the sales person ran some base numbers and said yes. Of course. But when I got to the dealership a few hours later, I had to work with a different sales person because the original was leaving for the day. This was the first problem. After seeing the other ales person a couple times after beginning the process, I wished I could have changed. Either way, after some searching, the sales person found the right car. I didn't end up getting exactly what I wanted but it was close and it was really nice. I was excited about it. I was also happy about me amount I was putting down and the fact that I was getting good discounts and a costco gift card for $500 (costco member deal). Just before signing all the paperwork though, I was told that since I was getting Gm Black Friday discounts! I no longer qualified for the costco card. I told them ok, I want the all weather floor mats instead since you told me I was getting it before. I got one row. (Side note, after seeing these mats, I wouldn't pay the $70 per row for them). Everything was ok at this point still. So it was already late. Y now and it finally got to go through the details in the car. Well I found some issues. Spot in the carpet, mark on the sunroof, broken antenna, warped plastic piece around front of passenger seat. So I told the sales person about it, he said he would take care of it. Well I ended up having to track the sales person down 3 times after the sale. Calling his managers twice to get a hold of him. I had to visit service twice to get the seat piece fixed, which I'm still not satisfied with, and I had to do all the leg work to arrange everything getting done and find the right people. The sales person kept telling me the seat issue was a service problem (no, I just bought the xxxx car from YOU and you were going to take care of it). He also told me I could just wipe off e sunroof marks. Ok, I just paid you a ton of money for a new high end car, and I need to clean it? I don't think so. At the end of the day, everything was done, except the seat cover still isn't to my satisfaction. At this point though, I'm done dealing with the people at this dealership. I might go back and look at another similar car to see if it looks the same a or not, but we will see. Pretty disappointed though int he sales team and their communication throughout the dealership. Most helpful person was the parts guy at the attached honda dealership. He found my parts and got what I needed. Why the sales person couldn't talk to that person to find the parts is beyond me. All in all, it took 20 days between when I bought the car to when everything was "done". Not thrilled and would not recommend. I'm us there is a better GMC dealership not too far. Go elsewhere. Hopefully they will have their stuff together.

ScottWVB

22 de dic. de 2013

The diagnostic and visual inspection of the potential drive train issue was done very thoroughly. I am very confident that my GMC Acadia is very good working order, and Kevin explained everything the service group did to make sure of it.

tarzan2

12 de nov. de 2013

I recently got my 2010 CAMARO serviced for engine oil leak at Joyce Koons Buick GMC - Service Center where I bought my car last year. what a very friendly staff. exceptional service, I can't be any happier than this. they not only fixed my car but cleaned the oil leak underneath the engine, washed my car and also gave me a car to use until my car gets fixed. Thank you Kevin Hall and all Joyce Koons service staff for your extraordinary service.

ShaunFarrell

8 de nov. de 2013

Great experience. Lauren helped us select our truck. She wasn't pushy or annoying like other salespeople. Management was great at explaining things as well. It didn't feel like I was being sold to, which was great. Check out Koons of Manassas for fast and friendly service.

DouglasSmall

6 de nov. de 2013

My experience with Joyce Koons was very good. Will Coral was an excellent sales representative, not pushy, very patient and worked on my timeline not his and i drove out with the vehicle that I wanted. I highly recommend Will and the Joyce Koons team in your next car purchase.

W.P. WARREN

30 de oct. de 2013

I bought my first GMC Suburban from Koons in 1997 and now that it was time to replace it, I returned to Koons as they have been very good at taking care of my Suburban over the years. The folks at Joyce Koons GMC have always been friendly and helpful. This continued to be true with Gary and John as they helped me to select the Denali I ended up buying. After the sale they have continued to follow up with me to be sure everything is satisfactory with the vehicle and my understanding of all of its capabilities. Ed Dove was very helpful in explaining the overall cost figures and allowances available to me to reach a satisfactory final cost figure. Jeff Miller has been my go to guy for years handling the servicing of my Suburban and was extremely helpful in helping me to decide on the vehicle I ultimately purchased.My thanks to all of them and the others that were involved in the overall transaction.

flovagliodc

18 de oct. de 2013

Took me in right at my appt time and was out the door in less then a hour, staff was friendly and kept me informed about my car.

diesel400

13 de oct. de 2013

Very easy to work with and vehicle repaired on time and properly. I brought the vehicle in because it just stopped on me and is my main mode of transportation. They called me instantly and I told them what I wanted and then called back with an estimate. I am very satisfied with the repairs with this dealer and will continue to service my vehicle here. I have purchased three vehicles from this dealer so far.

williecollins

8 de oct. de 2013

Charles Carlson was an excellent representative of your dealership. He was courteous and very knowledgable of the vehicle I was inquiring about. He explained in detailed how everything is done and went over each page of information with me. My vehicle was not available on your lot and he kept me informed on when it would get there and what would take place at that time.

gdespert

7 de oct. de 2013

Rubi and I have been shopping around for a 2010 Outback Subaru (Limited) for sometime. We live in Alexandria VA and we never thought about going way out to Manassas VA to buy a car. Our first visit was very good even with Charles even though did not buy the Subaru we wanted due to the lack of finances. Pat Bryant, GM Sales manager got involved. Pat told me to be patient and that he would do his very best to get this Subaru for us and he delivered after 36 days of negotiations over the phone and a zillion emails over the selling price of the car. The Subaru we purchased was pristine in condition. My wife and I are very happy with our over all rating for Joyce Koons VA GMC. Charles was exceptional in helping us to make a deal. He had the car detailed before we drove off the lot with a full tank of gas. We would go back to this dealership and buy a new/used car. Rubi and I highly recommend them.

Peg Colby

2 de oct. de 2013

Sales consultant listened to my needs and wants in a car. Trade in was no hassle. Just love my New Buick encore. Nice clean dealership

Alfred.reilly

2 de oct. de 2013

Excellent Dealer, fulfilled my needs, very concerned , even lowered my monthly rates . Will definitely recommend them to my friends , specially Garry , Ed and Tim even though it was eight in the evening the guys made sure I walked out with the vehicle , thanks everybody .

FarmerV

27 de sep. de 2013

Jeff was professional and knowledgeable of the product. He answered my questions concerning the truck maintenance. He took the time to explain the features on the truck.

afsp20

25 de sep. de 2013

Kevin was very helpful. He addressed all of my concerns about the repair and informed me about the factory rebate program that was available for the component that was replaced. These guys are just great.

livingeleven

25 de sep. de 2013

We had an excellent experience! Josh was very helpful and did his best to answer our questions beforehand promptly. He was kind and thorough the day we stopped to look at the van. The dealership was nice, too-- even a playroom for kids (although the playroom floors could probably use a scrub).

dsvanweddingen

22 de sep. de 2013

Chad and Eugene made my car purchase the easiest i've ever had. The car turn around was fast and timely. All I can say is that I will be coming back to Joyce Koons GMC for my next vehicle. Thanks again for all your help ~!

sjbeller828

22 de sep. de 2013

I have always had my Bonniville serviced where I bought it. The service department and Kevin have always been honest with me and have assisted me in making decisions on what needs to be repaired immediately and what can be put off. They also treat me with respect and answer all the questions I have. I also like the fact that they have a courtesy shuttle to take me home and pick me up when the service is completed.

wvenett

20 de sep. de 2013

I've been looking at the GMC Terrain for sometime now, since GMC stopped making the Envoy - checking them out on the internet as well as visting Joyce Koons Buick GMC in Manassas earlier this year. This was an excellent buying experience. I felt no pressure from anyone that I had contact with in buying the GMC Terrain. My buying experience in working with Charles Carlson was excellent & very friendly and professional as well with Patrick Bryant. I purchased my GMC Envoy from them about nine years ago and have been very happy with it. GMC is the only vehicles that my father would own - which I agree with as well.The negotiation for the final price was very straightforward and honest - no game playing like other dealerships. I would highly recommend the dealership to anyone interested in purchasing a vehicle. Misty was great in explaining extra items & sevices from the dealership and to the point along with the finance office.Over all this was a very friendly and professional car buying experience!!!!! Much appreciated!!!!

scavileer

15 de sep. de 2013

Top notch service. Appointment was on time. Service writer knowledgeable and courteous. Waiting room completely equipped for my comfort including coffee, wifi and cable and cozy comfy leather chairs. All service performed as agreed at agreed upon price and timing......and a car wash too.By all means, go to Joyce Koons Buick and test drive an Encore...or Enclave. Great value and lots of luxury.

wbell3

13 de sep. de 2013

This was a great buying experience. I choose Joyce Koons through the USAA buying program and because we have purchased two prior vehicles from them. I felt no pressure but everyone I had contact with was very responsive. A vehicle suiting what I was looking for was located quickly and made available for a test drive. When I decided to buy it and went to pick it up they got me in and out quickly.

cgoodman2

9 de sep. de 2013

We went there looking for a new GMC Terrain. After visiting several other area GMC dealers and seeing the games they play with the price and try to waste your time. One dealer(Tysons Corner) wanted MSRP and lowballed our trade by $4000. Another(Alexandria) gave us their best "special" price and when we got home we looked at their website and found the exact car for $750 less. It was refreshing to visit a dealer that respects your time and knowledge of the prices of cars.The negotiation for the final price was very honest and straightforward and didn't waste our time. They did not have the exact vehicle we wanted and didn't try to force us into something that they had on their lot like other dealers. Patrick worked very hard to find a car just like we wanted. Charles kept us informed through every step of the process. They found the exact car we wanted over 200 miles away and went to get it for us. To me that show us a dealer that wants to help and please you and not take the easy way out to sell you a car! I have purchased many cars in my life and this was my first GMC. I was truly blown away by the way that Patrick Bryant and Charles Carlson deliver a great customer experience!!Misty was great explaining extra items about dealership and Frank was very easy to work with in the finance office. The entire process was very friendly and professional. We do appreciate that!

fickts

30 de ago. de 2013

Tyson has been wonderful to work with for the past 2 years since we bought our Acadia from Koons. He is always very friendly and asks about my kids if they aren't with me. I feel confident in knowing that he looks out for me and my car. He has always been patient and willing to answer any question I might have about the car of the service provided. He is the reason I continue to use the Koons service department.

jgheen06

28 de ago. de 2013

Lauren was the most knowledgeable, honest, and thorough individual I have ever dealt with at any dealership. All of my questions were answered without hesitation and to my complete satisfaction. Hands down this was the best experience I have ever had purchasing a car. The facilities are spectacular and I highly recommend anyone interested in purchasing a car go with Lauren Herbert!

busyhappymommy

26 de ago. de 2013

Every time I visit Koons GMC Service, I have a great experience. The service is excellent & Tyson & Jeff always make sure I get a same day appt. & that all issues are taken care of quickly. Thank you!

Cdevecchis

14 de ago. de 2013

This was the most pleasant car buying experience I have ever had! These two gentlemen were so helpful. They listened to what I wanted and helped me get into the car that I love. I will always buy my cars from Joyce Koons Buick GMC dealership! Thank you gentlemen.

cntanner

6 de ago. de 2013

I went to Joyce Koons in Manassas to purchase a 2013 Honda Civic. This was my first car purchase and my second time going to a dealer. My first dealer experience (A terrible Hyundai dealership) went horribly so I was a little hesitant about what to expect at Joyce Koons. When I entered the establishment I was immediately welcomed with a smiling face and bright colorful surroundings. My salesman Antonio was an absolute joy to work with. He understood that I was nervous about my first car and took the time to explain everything to me for future car purchases. He was open to my opinions and always had my best interest in mind. I left that day with a new car and a new outlook on car ownership. I honestly believe that Joyce Koons will be my dealership of choice for a all future car purchases as long as I live in the DMV.

TBO306

31 de jul. de 2013

Very friendly and NO pressure. A few issues surfaced after the (used car) sale and the dealer has taken care of them with no hassle. I was in and out in one day. The vehicle has been great so far!

LannyDeCamp

28 de jul. de 2013

I have been doing business with Koons for over 30 years. I Purchased several vehicles from Their. .My first Vehicle purchase was a 1983 Olds Cutlass Supreme.I have also purchased a Honda.

mjweppner

25 de jul. de 2013

Greeted promptly and courteously. Informed of recall notice and corrective action taken.Service completed in a timely manner. Car exterior washed as a final touch.

SallieCrenshaw

25 de jul. de 2013

I came to Joyce Koons after having a terrible experience with another dealership in trying to obtain the car I wanted at a good price. Gary Johnson and Patrick Bryant were friendly and responded quickly to all my inquiries. They were able to get the exact car I wanted delivered and available within three days. The process was fast and Patrick and Gary were also great about recommending other options for add ons to the car to save money, such as hitch installation. Tim Rowan in the finance office was wonderful. Overall I had a great experience and would recommend this dealership to anyone!

anocera

23 de jul. de 2013

As always, had to come in because my passenger airbag sensor came on and I had to address a recall notice. Great customer service, explained what was being done and was not overly expensive. I moved to Arlington but still decided to use the Manassas dealership because of the great service I've received in the past.

sripley

19 de jul. de 2013

My husband and I had a top-notch purchasing experience at Joyce Koons! The staff was wonderful, knowledgeable, and extremely helpful. The dealership has an extensive variety of cars to choose from and the sales consultants really went out of their way to ensure we found exactly what we were looking for in our new car. The process was seamless, easy, and overall, awesome. The sales team, financing, and service department were informative, patient, and extremely friendly. We would highly recommend this dealership to anyone in the market for a car due to the staff, service, and car availability. Joyce Koons has it all and really makes the car buying experience great!

afsp20

19 de jul. de 2013

Once again a great experience as always. Primary reason for visit was my annual state inspection but also did some maintenance items and one repair as well.

CarolandRob

13 de jul. de 2013

What a great team! The employees on the showroom side of Joyce Koons Buick work together like a well oiled machine, providing the customer with excellent information, courteous service and a tremendous effort to exceed the client's expectations. We did a great deal of shopping around, visiting most of the major car brands, before we decided on the Buick Enclave. At Koons, we had the pleasure of working with Gary Johnson and Travis Gehring and were very impressed with their professional and friendly demeanor throughout the entire process. Both gentlemen spent a good deal of time with us, answered our many questions, and assisted us in purchasing the vehicle that was "just right" for us. Once we had selected from all of the many options presented, we were introduced to Pat Bryant. Flexibility was not going to be an issue with us, we challenged Pat to locate the Enclave with at least all of the features we had selected; we were not willing to give up on any of our choices. Pat got to work, sending out search after search trying to locate a car that would fill our needs. We applaud his persistence and determination to meet our expectations and were extremely impressed with the way he "kept us in the loop" with updates on his progress. He was successful in locating our car and we could not be more pleased with our experience. Tim Rowan, our finance manager, took time with us, carefully explaining the many details involved in the financing and transferring of our vehicle. Misty Barbe, Guest Services Manager, was another friendly face we had the pleasure of meeting during our purchase. She provided us with a good overview of the service department and set us up with a follow-up appointment that would be necessary to install additional options we selected. As we were almost ready to drive away in our new Enclave, it was noted that the car did not appear as sparkling clean as a new car should be when it pulls away from a Koons dealership. Gary, Travis, and Pat were on the job immediately. The car was sent back to the shop to be completely cleaned once again. This was the only downside of our entire experience with Koons Buick. We feel the shop side definitely let the sales side down by allowing a new car be presented to a customer in such a manner. Whoever does the detailing for new vehicles needs to shape up and take their job seriously! We are hoping that over the years, as we bring our Enclave in for service, we experience the same professional and courteous treatment that we received from the sales department. Thank you for a job well done!!

langdon

13 de jul. de 2013

I did lots of research online and found Koons GMC in Manassas to have the most reasonably priced for the vehicle I was looking for.The sales associate was very helpful and friendly which made the car buying experience so easy. They were able to negotiate my trade in which is what sealed the deal! Thanks Matt for all your help...we love our new family vehicle!

jerimitchell53

12 de jul. de 2013

KOONS Experience again GREAT! We have been coming to Joyce KOONS in Manassas since 2004. Our first GMC Envoy is still serviced at KOONS because the Service Department is outstanding, Jeff Miller is our GUY and he is professional, nice and gets the service executed as promised. Our 2nd 2008 GMC Envoy (Denali) was purchased and serviced from/by Joyce KOONS and again great purchase and service still excellent! We recently just purchased our 3rd GMC (Terrain) at Joyce KOONS Manassas for these reasons; Professional Sales Representatives and ours was John Rendo, he saw us through from test drive to purchase and delivery. Pat Bryant is the best Sales Manager ever, he was very thorough to explain all cost of the vehicles we were considering, to include applicable rebates, tax title license and making it crystal clear on our final choice of the GMC Terrain SLT AWD. We have been loyal GMC customers of Joyce KOONS for 10 + plus years because this Dealership is impeccable on Sales and Service! R & J Mitchell

BillBritton

7 de jul. de 2013

Travis and Pat worked as a team to get me into my beautiful, new Acadia! They listened to my needs, heard out my options and even though I had a check from the bank in hand, they got me a WAY better deal! This is one of those cars you know one day you will own and Pat made it happen. He took time to figure out how to make the deal happen and then went to work to make it a done deal. Travis was very helpful in getting me set up and on the road! Thak to both of you for a great experience!

umsaadf

5 de jul. de 2013

We had transmission trouble with our '09 Enclave and were able to quickly make an appointment for the next day. All trans repairs we're under warranty. The service advisors were responsive to all of our questions and concerns.

vnrc23

4 de jul. de 2013

Very good service and great customer service. Nice lounge and good facilities.Prompt service and easy to get an appointment.Cordial and nice atmosphere along with kids playing area.

zaiddmd

2 de jul. de 2013

these guys are awesome , Travis was so polite and professional although his young age he showed great maturity and help me a lots , I definitely recommend these guys for my friends and family.

ccscholz

1 de jul. de 2013

The Koon's staff were terrific from the test drive until we left the lot with our new vehicle.Thanks to all for helping us get it done.

Tre07

30 de jun. de 2013

I came to the dealership looking for a used car as a replacement for my old Honda but I wasn't sure what to get. I met this Salesman named Travis. He was very kind and helpful and found a couple cars around where our price range was at. Needless to say I found a nice Toyota Camry that had some scratches on it but Travis had it touched up and it was ready in the next couple of days. If you do go to Joyce Koons see about talking with Travis for all of your dealership needs.

narsishi

26 de jun. de 2013

Travis Gehring was an amazing salesman. He was very professional, extremely nice, and more than helpful!! He seemed to know exactly what he was doing and clearly communicated this knowledge with me. He did not pressure me into anything at all and left all of the decision making up to me. He made sure that I knew all the features of the car before I walked out of the shop and explained them all to me in detail. He answered every one of my questions directly, in a way that I could fully comprehend.The dealership did not have the color of the Honda Civic Sedan that I wanted, so he located a dealership that did. He personally drove all the way to Maryland to bring my dream car back for me and will be delivering it directly to my house tomorrow! He made the process of buying my new car very easy, and quicker than most salesmen I've ever dealt with! He made sure I was comfortable and aware of everything that was going on.I had a very positive experience and I definitely will come back to this dealership again.

pick4118

25 de jun. de 2013

I went to Koons GMC to look at and test drive a Terrain.. I totally enjoyed the experience of purchasing a car. Mike was great in helping me out. By the way this is the 4 th GMC I bought from this dealership. In 2008 I tried out a HondaCivic (great little car).also from Joyce Koons Honda. As you can see I am a very satisfied customer with this dealership.

shamrockva

25 de jun. de 2013

This is my 5th GMC purchase in 2 1/2 years from Steve Hughes (2 personal and 3 work). He has always worked hard and been very responsive to any requests we have made. Steve has also respected my time by having the business end of the deal done before I arrive to pick up the vehicle.As a business owner, that's important.

BossGip

19 de jun. de 2013

This is my third vehicle that I have purchased from this dealership, and all of them have also been serviced at this location. The reason I go back repeatedly is because of the the people, the no-haggle pricing, and their willingness to get me to the deal that is right for me. I have worked with Charles Carlson on my past purchases from this dealership and Jeff Miller for the service of those vehicles. Every time at the location, I have been treated as a valued repeat-customer. On this occassion (I purchased a very well maintained 2011 Cadillac SRX with very low mileage), Charles wasn't in and so I worked with two people that I hadn't in the past, Travis Gehring and Pat Bryant. I was immediately very impressed that the customer service provided to me by them, and glad that it wasn't just Charles and Jeff that worked that way for the dealership. The dealership must have one heckuva training program, because it working! I was again given excellent attention, advice and information by this two indiviuals, which helped with the purchase decision I made on the same day. Sheila Williams was very pleasant in talking to me about the extended warranties and the other service plans provided by the dealership, and she wasn't pushy at all, as can be the case sometime. Lastly, I'd come to the dealership pre-approve for financing. However, by the time I had left there the Finance Guy, Bill Curdie was able to obtain a "sweetheart of a deal" for me, which was much better than the AutoDraft from my credit union that I was about to use to purchase the SUV. Overall, it was ANOTHER great car buying experience at Joyce Koons Buick GMC of Manassas. And, I as I told them (in my best Arnold Swarzenegger/Terminator voice)... I'll be back!

Toocool4u

15 de jun. de 2013

These are the people that made my car buying experience possible great team Joyce Koon no haggle really mean no haggle got to test drive a couple of cars which was good their gave me options,

maddentim81

9 de jun. de 2013

When I went to Koons of Manassas and met Travis, I was very upfront with what exactly we were looking for and what price range. Travis listened well and presented options that met our requests. Even when faced with a tough trade-in due to an issue with negative equity, he worked with his sales manager to present an option that met both of our needs, the vehicle we wanted and within the monthly payment we requested. He did a great job with communicating with us during the process and making us aware of any bumps in the road that were presented. Overall, we had an excellent experience with Travis and everyone we met at Koons of Manassas. Both Travis and the team at Koons of Manassas show their dedication to their current and potential clients.

12341234

3 de jun. de 2013

When I arrived at Joyce Koons I was met by Travis. This guy was the reason we bought from the dealership. He was very knowledgeable and helpful. Rest assured he will go out of his way to help you however possible. My next vehicle purchase will be with Travis and at Joyce Koons.

rhalsall

3 de jun. de 2013

I have a 2008 GMC Sierra 3500 HD truck that had an issue with very loose and sloppy steering. I had to take the vehicle back for service repairs several times, each time correcting another problem. After two steering gear box replacements, two front end alignments and replacing the steering mid-shaft, twice, the problem was finally corrected. Through all the frustration of figuring out the problem, Jay Tippett was always very professional. Jay has been my service advisor on several occasions for all my GM vehicles. Jay treats me like a friend, and not just another customer.

florio

31 de may. de 2013

Koons of Manassas Service Department has been wonderful. Our family has been a customer since 1990 and always return to Koons for vehicle purchases due to their outstanding Service Department. They are honest, efficient and trustworthy.

lisavercellonehunt

29 de may. de 2013

I went to the dealership not sure if I was looking at new or used. Travis Gehring was my salesperson. He was fabulous! He took a lot of time to show me about 10 different cars. I gave him my price range and asked him only to show me cars in that price range and he did just that. He never pressured me to make a decision or spend more than I told him I could. He was patient, kind and very informative about the cars. He was quick to return calls and get back to me with answers on my many questions. I would highly recommend him to anyone looking for a car. I found him to be very honest and very easy to work with. He also had great pricing on the cars he showed me. If you go to this dealership ask for Travis if you are looking for new, used, buick's, Honda's etc. They have a huge inventory! He made the whole experience very easy.

ak_dom

29 de may. de 2013

It's been 6 years since I last bought a car, so I went online and found a really nice used Mitsubishi Outlander Sport from Joyce Koons and I took advantage of their "chat" option to ask for more information regarding the vehicle. An internet sales consultant (Robert Clanagan) contacted me immediately and was able to answer my dozen or so questions regarding pricing, car features, etc. I also requested if a shuttle can pick me up from the metro station which is more than 15 miles from the dealership and they were able to grant my request. My sales consultant, Matt Barthold was the one who braved the weekday afternoon traffic to pick me up from the metro station. Once we were at the dealership, Matt, along with his colleagues: Ed Dove, Sheila Williams, and Frank Seabolt were all very friendly and accommodating and made sure that everything was well taken care of.Matt also went out of his way to bring my newly purchased car to a Mitsubishi dealership so they could take a look at an airbag service warning light that came on and was able to put me on a loaner car for the day while my car was in the shop.Overall, I will definitely recommend this dealership to prospective car buyers.

afsp20

24 de may. de 2013

As always the service was outstanding. I have been using this dealership since I purchased my 2006 GMC Envoy and use it for all of my GM vehicles.

peggylpeck

23 de may. de 2013

My experience with Joyce Koons Buick dealership from purchase to all service work has been outstanding. I have owned many different makes and models of cars and this has been my very favorite dealership. I work with Tyson on all service work required and including inspections and he is the greatest in my book. Everyone at the dealership show kindness and concern and make you feel like you are a valued customer. I really don't mind taking my Buick in for service because I know they will do their very best to get my car in and out as soon as possible.

tippymouse

23 de may. de 2013

I gave Patrick and Charles an AWESOME review because they were wonderful to work with. I went to look at the 2013 Honda Pilot. They were so throrough in going over all of the features, so much so that I was able to explain it all to my husband when we came back later that evening. I was evan able to go through the trade-in process and get a great deal with that, prior to husband being there! They made everything very easy to do when we came back the next day to purchase the SUV. Thank you Patrick and Charles for making this process so easy!

Kccoop

15 de may. de 2013

My experience was awesome at there!!! The sales consultant and general sales manager pretty much took what I wanted when I can in to the next level!!! I appreciate all the help and love my car

sldiefendorf

8 de may. de 2013

I checked the internet site one Saturday night and Sunday had an e-mail from Ahmed to thank me for checking the Koons on-line site and checking to make sure the car I had inquired about was the only one that I wanted to check on. He also left a message on my answering machine on Sunday afternoon asking me to contact him and come by for a test drive if I wanted. He gave me the hours the dealership was open and told me if I had any questions to please give him a call. I was busy Sunday and Monday so on Tuesday I called to see if he was there and that was his day off. I visited the show room Tuesday evening and was introduced to Derek Rucker who became my sales consultant. He allowed me to test drive two different Buicks, a Verano and also a Lacrosse, since I was not sure which one I wanted to purchase. The test drive was enjoyable and he explained how everything worked inside the car. I ended up purchasing a Buick Lacrosse on Thursday evening and Derek and his Manager, Ed Dove were both informative and not pushy at all. Sheila Williams explained everything about the vehicle I was purchasing and offered me a choice of warranties if I wanted to choose them. Chad Cabrera was the Finance Manager that filled out all the paperwork required for my purchase. All were very helpful and informative. My overall experience with Koons Buick personnel was excellent. If any of my friends are interested in getting a new Buick, I will definitely tell them to check with Derek at Joyce Koons Buick in Manassas, VA.

Codring

7 de may. de 2013

We were promptly taken care of upon arrival and had a test drive. We proceeded to make the purchase without any unecessary haggling,and the process was fast and efficient in a pleasant way. The car features were nicely explained. *I wanted to submit my comments but it cannot get through because I was required to check the brand of the car. There is no HONDABRAND in the slot, but I had to check one so that I can submit my review. THE BUICK CHECKED IS NOT CORRECT!

W.P. WARREN

6 de may. de 2013

Jeff Miller, Koons GMC, Manassas, VA, has been taking care of my Suburban ever since I purchased it in 1997. They have done a superb job of maintaining my Suburban over the years and it now has over 250K miles on it and still performs like it did when I first bought it. If it wasn't for the consistent friendly and competent service, I would not have been returning to Koons for service all these years.

mamropati

6 de may. de 2013

The whole buying process with Joyce Koons GMC was outstanding. They made the process as "painless" and "stess-free" as it could possibly go buying a car. The whole staff was well coordinated and I really felt that each member was supportive and attentive, especially when it came down to the hard questions and final financing of the vehicle. Edward made arrangements to have the car delivered to my house the following morning because I was not able to take two cars back with me. This was the best car buying experience I've ever had!! However, the reason why I gave the service department a "3" was because I purchased the LuxCare Product. I brought the vehicle in on a Saturday scheduled appointmet. I was told it would take about two hours to complete. The shuttle had just left, so the kids and I (along with some friends) waited for the shuttle to return. By the time we came back from lunch, we were told the car was almost ready, so there was no longer a need for the shuttle. After we left with the Buick Enclave, I later noticed the leather and the vinyl was not serviced as agreed upon in the purchase of the product (it was obvious). They only did the paint and the carpet. When I contacted Jeff, he made coordinations to have me return the vehicle later in the week to re-do the service and personally inspected it to ensure it was completely done. He provided a new car for me to drive overnight and I came back the next day to pick up the Buick. Huge difference!! Could definitely tell the whole car was serviced this time around. Jeff was absolutely helpful, kind, and supportive. I was just kind of left with a feeling when I drove away that Saturday that there was an integrity issue with the service department. Jeff kindly made up for that, but I'll still keep an eye out when I pay for a service, that I follow-up to ensure I really got what I paid for. I live in Woodbridge, so it was quite a drive to have to go out three times in one week for something that should've been done right the first time. Overall, I will still recommend the dealership to anyone who is looking at a great car-buying experience. And as I told Jeff, there will be plenty of opportunity in the future to continue to make their services a great experience, as my car will be returned for regularly scheduled maintenance.

mdantz9178

29 de abr. de 2013

Tyson Farina and any other staff member that I came in contact with were very friendly, courteous, and very professional individuals that were most pleasant to deal with.This evaluation instrument leaves a lot to be desired and its designers should take a lesson from the Joyce Koons GMC Buick Team on Customer Friendly procedures and processes!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Also, why can't the system retain the vehicle brand??????? It there are other errors to be corrected, one focuses on the indicated errors and should not be insulted by deleting the vehicle type and causing another error. This makes on to try a different brand from a different dealer and manufacturer. Not to mention not be willing to participate in future surveys!!!!!!!!!!!!!!!

darker

24 de abr. de 2013

We first did our search online and were able to find the car we were intersted in.We were contacted immediately and set up a time to meet with sales.Sales people were very nice and helpful.Matt bought us new car matts for our car which was very nice.

carter515

23 de abr. de 2013

Pretty decent experience in all!! On April 14, 2013 I traded-in my 2001 Ford Escape (89,713 mileage) and purchased outright a 2009 Nissan Sentra. Other than the time it took to finalize the deal which DID seem excessive (4 hours from start to finish) I can't really complain. Felt I was treated fairly on both my trade-in and purchase; also everyone I met during my visit were pleasant and professional.I've been enjoying the Nissan ever since and will definitely recommend your dealership to friends and family in the future.Happy Customer from Manassas, Virginia

MichaelMylan

11 de abr. de 2013

I purchased a used car from Joyce Koons after my existing SUV finally died. Well, I've had to take this car back in 3 times for the same problem, the A/C compressor keeps going bad; bad to the point where it comes apart and it obviously can't be driven since the serpentine belt uses this part as well. Now I understand that this is not a GM product, but when the dealership goes out of their way to state they have trained mechanics who can work on any make of car, I'm not sure how that can be a true statement when a customer has the same problem 3 times in less than one year and the service manager refuses to check with another dealership on why this might be happening. This last time, the car was in Koons for almost two weeks and it's now close to 30 days for the same problem. If this had been a new car, Koons would be looking at a Lemon Law issue.

MT Murphy

8 de abr. de 2013

Service and employees at Koons GMC in Manassas is always excellent. I'm most impressed with the fact I can always get my car in the day I call. The phone call follow-up for any issue I'm unaware of is very helpful. Tyson Farina is always responsive and very professional.

Joedon

6 de abr. de 2013

I had some Rain Guards installed on my new GMC Terrain. The process was simple and fast and the price was affortable. Jeff Miller, as my Service Adviso,r was pleasure to work with.

anocera

3 de abr. de 2013

I had regular service performed on my GMC Acadia on March 26th. I was informed my GMC required some additional repairs and since I was on my way to go out of town for Spring break, I came back the following week to have Joyce Koons GMC perform the additional work. I was prepared with what the cost would be based on my warranty and deductible. I was informed throughout the process and I received a comfortable Buick Regal as a loaner vehicle. The Service Manager and staff were extremely nice. I've had my Acadia for about 2 years and have always had friendly service to date. I was completely satisfied with the work performed. I even asked them to put my Redskins license plate holder on over my license plate tags. I would not go anywhere else for service to my Acadia.

jehreth

28 de mar. de 2013

I had an excellent experience from beginning to end. The the salesman, financial person and all others I dealt were honest and professional. I would buy a car from them again and reccommend my friends

AndyPhelps

23 de mar. de 2013

Hands down, this is the best dealer i've ever done business with. No one can match them from service to sales. Totally happy customer.

aziz2667

21 de mar. de 2013

I recommend this dealerIt was a good experience ,the process was very quick I was approved on the spot ,they were very clear in answering all my questions

srajan1

14 de mar. de 2013

Mr Steve Hughes provided outstanding customer service. He is very knowledgable, and committed to providing the best customer experience possible.I would very highly recommend this dealership to anyone in the area who is looking for a vehicle.

DanielFreeman111

13 de mar. de 2013

Once again I was extremely pleased with the level of customer service and the overall accommodation of Patrick Bryant, Charles Carlson, and Jim Bencivenga. I would highly recommend Joyce Koons Buick GMC and I definitely plan to make future purchases with this dealership.

afsp20

13 de mar. de 2013

As always the service experience was great. Vehicle was completed ahead of the time I anticipated. Drop off and pickup is always a breeze. This is one of the reasons that I have owned only GM products for the last 30 years.

RubenCruz

13 de mar. de 2013

The process was very easy and they worked very hard to get me as close to the price and payments i wanted. i will be shopping here again when its time to get my next vehicle.

hello19kitty82

11 de mar. de 2013

Every dealership has ups and downs. Through all of them, this dealership is dedicated to making their business successful with strong customer service and reliability. A negative experience for my husband and I was turned positive, even to the extent of too positive. The upper management of this facility is extremely knowledgeable in the way to maintain repeat customers with honesty. The customer isn't always right, nor the dealership. Koons in Manassas, is a great dealership that vows to operate in the best manner that they know how. I second them in their effort.

ReneeZSmith

8 de mar. de 2013

Jennifer was our initial contact person at the dealership. She was so exceptional in her communication. She respected our busy schedules in making arrangements for us to come in to the showroom to see the vehicles. As our salesman, Ric went out of his way to make sure that we drove every vehicle that we were potentially interested in. He was an absolute joy to work with. And he is awesome with kids as he had our 7-year old entertained part of the time we were there. Patrick ensured that he found the exact vehicles that we wanted at the most competitive price. He also made sure that we got the trade-in value that our vehicles deserved. I highly recommend this dealer to anyone. Customer Service is definitely their specialty (second only to making sure that you get the vehicle that you want). And the Koons for Life warranty ensures that your vehicle is kept in the best working condition for the life of the vehicle. What more could a customer want?

shawnhoutman

7 de mar. de 2013

These guys made my car buying experience wonderful! Went in with low expectations, and came out with a smile and a new car. Very friendly. Ed was also a funny guy. Class of their own.

johnpainter

5 de mar. de 2013

I initially visited Koons to look at a trade in offer on my 2005 Honda Element. The offer was for a lease, not a loan - whcih was not the sort of contract we were interested in.However, Patrick and Steve Hughes worked in tandem to find a car that fit our needs....at the low price point of the Accord lease...for a well appointed 2012 Civic EX.It's not often I have faith in a business, however I can say with authority that I was completely happy with the deal I was given, and grateful for the work both Steve and Patrick put into it.I have reccommeneded Steve and Patrick to a co-worker that is in the market for a car. That's probably the best endorsement anyone can give.

lucy_lew

4 de mar. de 2013

My husband and I made a spontanious decision about trading our current Civic for 2013 Accord. We called Patrick and told him what we wanted in our new car. We received online quote shortly after and went to see the car the same day. When we arrived the car was already waiting for us and was exactly what we wanted and more. Patrick even initiated our paperwork so we were able to sign the documents and purcahse the car the same day. Thanks to Patrick our experience was more than great and he ensured everything goes smooth. We will certainly come back and work with Patrick when we're looking for our next car.

mortsa1171

22 de feb. de 2013

I told Will Coral that this would be a cash sale, no trade in, give me your best price because I will be getting prices from otherdealerships. I also said this did not need to be a 2013 Savana--it could be a 2012 model. I indicated I was flexible on the colorand the door on the side behind the front passenger seat. Will Coral and the sales team gave me a Godfather offer--an offerI could not refuse. This van has more bells and whistles than I have ever had on any previous van. Every day I learn how touse a new feature and I am like a kid with a new toy. I did get one other bid which was for more money and fewer features.This purchase was a very pleasant experience.

Hcuddington

19 de feb. de 2013

My husband and I just bought a 2010 Honda Odyssey from Joyce Koons GMC. Our experience was beyond what we expected. Our first interaction was with Charles about 2 weeks ago when I was having my car serviced. Charles came out and spoke with my son and I. He was not pushy and was very helpful. Charles followed up with me the next day. He was always very considerate of my time and asked appropriate questions. Once we decided to make a car purchase, I contacted Charles to let him know I would be coming in. I was interested in both a Pilot and an Odyssey. Both Charles and Patrick spoke with us about the attributes of both models. I was struggling with my decision and Patrick suggested taking the Pilot home for the night to see how I liked driving the vehicle. I really appreciated this and it made my final decision much easier. Once we decided on the Odyssey, Patrick and Jordan worked very hard to get us a wonderful rate and monthly payment. Overall, the three individuals that we worked with were extremely professional and helpful throughout the whole experience. Buying a car can be very stressful but they kept the process relaxed and stress free. My husband is planning on buying a car for himself within the next few months. We will definitely be contacting Charles and Patrick for our next purchase.

wlb53130

19 de feb. de 2013

We went to view the new Encore but it was not available.We then looked at a Lacrosse.At that time in working with Matt we did not find the vehicle we desired.It was determined that a vehicle was i9ncoming that met our desires.When it arrived Matt let us know that it was in.After driving it and negotiating a fair price we now have a new Lacrosse in our garage.Thanks Matt and the others that assisted.

kimsp8

19 de feb. de 2013

Patrick Bryant was a wonderful, excellent, friendly individuals who work with me in a professional manner. I love my new 2013 Terrain!!! I will return when buying next vehicle :-) I'm a very happy customer!!!

KayKay13

18 de feb. de 2013

Had a great inventory available....all the staff was very nice..enjoyed working with the sales team that I had Patrick T. Bryant and Will Coral...love my new Terrain.

wlb53130

14 de feb. de 2013

The service was performed on time and satisfactorally completed.The problem was quickly determined and necessary parts were procured and installed.Will be back for future service

16mmm

13 de feb. de 2013

Prompt service and they understood my concerns. Kevin Hall had helpful recommendations regarding service that needed to be accomplished to my truck, and proceeded only after consulting with me. Thanks again to Kevin Hall.

hewitt

13 de feb. de 2013

I brought the Montana in on a scheduled appointment to get the state inspection taken care of. Tyson met me in the service lane and in a very courteous and professional manner got me checked in. The visit took less than an hour and the work was done. Very enjoyable experience.

mhaake

5 de feb. de 2013

Excellent customer service in the service department. The staff quickly got my car in and out within 45 minutes and called to provide status updates.

onetallflyer

31 de ene. de 2013

Overall - OK. I was looking forward to a car wash and because the temps were below freezing they could not do it. Very disappointing. We paid a lot of money for the lifetime service plan which includes inspections and car washes. The last time we brought the car in they had to wash the car twice, as the first time didn't even clean the car. Scott

Tom Alexander

24 de ene. de 2013

The service tech and the service manager were very thorough in their explanation of the work required. The rear lift gate works fine to date. However, the check engine light came on a couple of days after service, went out a couple of days, and came back on. OnStar diagnostic advised it was indicating "fuel control system readings are not as expected". An issue I thought was addressed during the service. The check engine light, requiring a diagnostic, is an expense I have incurred three times in the last three months. Granted, only the last was at your dealership. I intend to wait a period before servicing my GMC again.

btreynor

22 de ene. de 2013

While the service received was great, it would be nice to see actual results from the multi point inspection provided as part of that service. Ted Britt Ford provides a one pager with red-yellow-green indicators for key elements and even provides mesurements for things like tread depth and brake pad thickness. Basically, so that you know that they could need servicing in near future or not.

Matt Starr

29 de dic. de 2012

I have given a rating of 5 because the service was excellent.The people were very friendly especially Matt my sales representative.I felt like I was with family. I never felt pressured or rushed through any of the process.

edyab

28 de dic. de 2012

Jeff Miller is the best service manager I have ever had the pleasure of servicing my autos with over the years. However, I bought my GMC in Tyson's Corner from Dave Sawyer because the sales manager at at the Manassas dealerhip was well below expectations, but came back to Koons Manassas for service because of Jeff. It would have been nice if Dave Sawyer was the sales manager at Manassas then I could have enjoyed both buying and have my GMC serviced at Manassas.The best of all worlds would be Dave Sawyer as the sales manager and Jeff Miller as the service manager. WOW. that would be a FANTASTIC combination!

ScottWVB

28 de dic. de 2012

Kevin asked a number of specific questions about any issues my GMC Acadia was experiencing, and addressed all of them. I was provided a loaner, which was brought up right away, so my time away from work was minimal. Koons negotiated each item with the warranty company, and were able to fix or replace every problem with my car. I was also able to take care of routine maintenance (brakes and battery), while keeping my out of pocket expense very reasonable.

brettfine

17 de dic. de 2012

We bought a used 2011 Enclave at the Joyce Koons dealership.My entire experience at their dealership was great. Plain and simple. Steve Hughes and Will Coral were very nice and patient. My wife and I felt well taken care of. Steve and Will patiently helped resolve all my questions and were not at all pushy in any way. Patrick Bryant also was great to talk to after our test drive, helped us get a good deal on our trade-in and simplifed the financing for us. And Frank Seabolt made everything very easy on financing side and warranty, as well. The best experience I have had buying a car. Also felt like we got a great deal - and we really like the no-haggle price policy.Also, we LOVE our new Enclave. Thank you.

cbvt

14 de dic. de 2012

Excellent buying experience! The team I worked with was friendly and helpful from start-to-finish, ensuring the level of customer satisfaction Joyce Koons Buick GMC is known for. This was my first time buying from this dealership and I have already recommended them to friends and colleagues. They were able to locate the vehicle I was looking for quickly and at a great price, also offering a fair value on a trade-in. Thank you, Patrick Bryant, Steve Huges and Ronnie Jones, for making the transaction smooth and easy.

sophia328

14 de dic. de 2012

The battery in the Buick LaCrosse was not operational. Jeff Miller, did a test of the old battery and explained that it needed to be replaced and would be covered under warranty. The cause was a low battery cell.

jeffreyweeks

23 de nov. de 2012

If you need to buy a car, these are the guys you want to work with. I recently purchased a 2011 Toyota Rav4 from Charles Carlson, and didn't realize until the end of the purchase transaction that there was only one key included. When I mentioned this fact to Patrick, he immediately directed me to get a new key cut from the nearest Toyota Dealership and bring him the invoice. I had already bought the car and Patrick didn't need to accommodate my request. However, he did so enthusiastically and this is the kind of person I want to deal with. He put me as the customer first and made sure I was 100% satisfied with my purchase. You can buy a car anywhere, but I recommend using these guys - they are honest and willing to go out of their way to help you.

BrianfromHerndon

19 de nov. de 2012

Took my Buick Regal in for the 1 year, 10k mile service. The service department was clean and efficient. My service rep, Tyson Farina, was very professional and did a great job. I had a very good experience a year ago when I bought the car new from this dealership, and can now say my first experience with getting the car serviced has also been great. BTW, one year later, I still love my car.

jaime.roberts

16 de nov. de 2012

I found my husband's dream car online, it was located at another dealership, but through Charles and Patrick they were able to get the car to their location pretty quickly (within an hour). My husband is out of the country and I had to use a Power of Attorney to purchase the vehicle. Tim my finance guy helped me through the process and got my financing taken care of quickly (within less than 10 mins) and answered any questions I had. Charles was very knowledgable and I grew to absolutely trust him. He is very honest, straight-forward, and an absolute pleasure to do business with. I will go back to Charles for my future vehicles. Patrick, the sales manager, helped me to understand the different pricing between dealerships, and he got me the best deal on my new Buick Regal GS, without him I don't think I would have gone through with the deal. I highly recommend this dealership and more than highly recommend Charles as your salesman, you won't be disappointed. By the way guys, if you get to read this, I LOVE MY NEW CAR!! Hubby is anxious to get home to start driving it!! Thank you!

afsp20

14 de nov. de 2012

A pleasant experience as always. Vehicle was ready when promised and cost was very reasonable. I use this dealership for all of my GM vehicles.

dfwills49

12 de nov. de 2012

I again took my 2008 Pontiac Solstice to Koon's GM service because of the wonderful way they maintain my vehicle. Koon's is the only dealership I allow to maintain my Pontiac.From the time I call to make the appointment, drive into the servoice bay, to picking up my Solstice, everyone I deal with is friendly, and helpful. I have never had to return to Koon's because the maintenance was not performed properly the first time. I enthsiastically recommend Koon's.

sincerityrain

11 de nov. de 2012

Thanks to Patrick Bryant - I had a wonderful experience in purchasing my 2012 Yukon Denali. I knew exactly what I wanted in regards to the color, options, etc. Patrick found a Yukon Denali nearby in the right color; however, it did not have the power running boards that I really wanted. Patrick continued his search until he located the color I wanted with all of my required options. There was only one exact match which was 400 miles away from his dealership. He sent out a driver that same day to pick the truck up for me and bring it back the following day. He told me he wanted me to get exactly what I wanted and he would do whatever possible to ensure that happened.There were specific rims that I wanted as well. A different set of rims came in because the rims that I wanted were on a six month hold. Patrick told me he would find the ones I wanted. After an exhaustive search, he was able to find the set of rims that I wanted at a different dealership. Patrick went above and beyond to ensure I received the exact vehicle that I wanted and to also make me feel comfortable throughout the entire purchasing process. His excellent and personable service made me want to purchase a chrome package and upgraded factory rims from the dealership which is something I had never done before. Patrick maintained consistent contact with me via email and phone to ensure I was kept up to date on the status of my aftermarket purchases for my truck. I have purchased seven (7) new vehicles to date, and I have never received the quality of customer service that I received from Patrick. He made me feel like he genuinely cared about me and my purchase. He is extremely knowledgeable and experienced with selling cars. Patrick has a customer for life, and I highly recommend him to anyone in the market for a vehicle.

AmberCalderone

6 de nov. de 2012

Working with Patrick was honestly one of the best experiences I have ever had purchasing a car. When I started calling and visiting dealers for my new car he instantly earned my business and didn't make me feel like I was just another sale for the $, like other dealers. He was always available and returned my calls within an hour or two, even on days off, he would return my call either that day or the next morning. He made my experience purchasing my car easy, enjoyable and not stressful one bit. He helped coach me as to where I should advertise my old car since buying my new car pended on selling my old one. When I wanted to give up on all the time that comes along with selling a car he was able to gear me a different direction, eventually selling my car, he was still available, worked with our budget and we left the lot extremely satisfied. I never once felt he was pushy. He helped me realize what specs I needed vs what I wanted in order to buy the vehicle I wanted for my family. He was also extremely helpful when I had my kids there with me, providing crayons/toys/spoke with them so I dint have to stress over my 2 and 3 year old running around while i looked for a car. I will 100% be back to buy my future vehicles with Patrick. I have already recommended people to him. His professionalism, friendliness and knowledge made my overall experience easy, enjoyable and exciting. I highly recommend him and look forward to working with him again one day. Matt was very helpful when purchasing my new car. I left knowing everything. Needed to know about my car and he was very professional and friendly. When ever we had a question regarding the farm he was available or returned my call within the hour or two. He understood exactly what we wanted, was not pushy or rude like other sales reps I delt with in other locations. I had to bring my kids with me every time I went to the dealership. With a 2 and 3 year old, it can be difficult to car shop but Matt was very good win my kids and got them coloring books and crayons, he paid attention to them, enough for them to behave well and allowing me to get answers and information on the car we bought. This dealership is one of a kind. I left with a very positive experience, a car I'm very happy with and a recommendation to all of our fAly and friends in the future when they start looking at new cars.

leetvt

4 de nov. de 2012

Patrick did an excellent job in getting us the right price and was willing to shop for the car we wanted. Charles did a good job of showing the cars and getting our demo set up.Jason was fantastic in getting our financing worked out and provided us with various options to finalize the deal and had us feeling good.

msortzi

4 de nov. de 2012

Matt was very friendly. He was not pushy. He was extremely easy to deal with. Would recommend Matt to anyone looking to buy a used car from Joyce Koons.

heather.scott.58152

2 de nov. de 2012

Koons of Manassas were very friendly and knowledgeable. I would highly recommend them to others. They answered all questions I had for them. They were able to fill my needs in a timely manner. Thanks!!!

shamrockva

24 de oct. de 2012

Steve Hughes of Joyce Koons GMC has always given me excellent service, communication and respect. I recently purchased my 4th GMC in 2 years from Steve. Each time I was able to get what I needed in a professional and curtious way. As a busines owner, my time is valuable and everyone at Koons has benn respectfull of this. It's not worth the time to shop when you already know you are going to get good service at Joyce Koons. Thanks again, Steve.

davepsu94

13 de oct. de 2012

Patrick went out of his way to ensure we got the best deal possible. When Patrick gave me his word over the phone, he backed that up when I arrived at the dealership. Charles is very knowledgable and did a great job showing us the new vehicle. We couldn't have asked for better service.

amvetter

12 de oct. de 2012

My husband and I were extremely impressed with our experience at Joyce Koons! After a very unpleasant experience at a different Koons dealership, it was a breath of fresh air to deal with people who were pleasant, respectful, and patient. We have already, and will continue to refer people to Joyce Koons of Manassas based on our experience. Thank you!

susanlrj

28 de sep. de 2012

Just drove my new 2012 GMC Terrain home! Love the car and loved the outstanding customer service I received from both Isaiah and Patrick. They both worked hard on trying to make my not so good situation turn out great! Both gentlemen were extremely professional and very helpful in helping me make my car buying decision. I am very happy and would recommend this dealership and both of these outstanding salespeople to anyone looking for a car. I cannot say enough about how comfortable I was through the buying process coming from a woman's perspective. Very respectful, yet very natural. It is not always the case at other dealers. Thanks guys! Will see you for all of my service and buying needs in the future. Keep up the great work.

marianneclyde

28 de sep. de 2012

Amie greeted us when we arrived at the dealership with a friendly, professional manner. We wanted to test drive a GMC terrain. She was helpful, efficient and eager to please, working hard to answer all our questions and give us the best experience possible. We left that same day with a new Terrain. She made the process smooth, easy and enjoyable.

GBryant2012

20 de sep. de 2012

My wife and I were looking for a SUV and stopped at Koons to see what was available. Amie was great in helping us check out the SUVs on hand. She connected us with Patrick and assisted us with reviewing the vehicle and the costs. We arrived almost at closing time but she worked with us, Patrick and the finance person to enable us to leave with our new SUV that night. The completion of the paperwork took longer thant expected and after closing but Amie stayed with us until we could drive off.This was one of the best experiences my wife and I have had with a dealer in a very long time.Thanks for a great job.The Acadia is great to drive.George and Lib Bryant

Megan Bennett

7 de sep. de 2012

The engine light went on in my Buick Enclave, I had to be towed to the dealership.They were super friendly and helpful when I got there. They provided a rental car immediately without me even asking for it, which was fantastic and alleviated a lot of stress for me. They ended up replacing the water pump on the car. The service was very quick and I had my car back the next day. They even did a safety inspection for me while the car was there. Tyson Farina was a great service rep.

LDeyarmin

4 de sep. de 2012

Great buying experience. Staff very friendly and went out of their way to find me the car I wanted. This is our second time buying a car from Koons, and will return for a third.

lfawley

1 de sep. de 2012

Patrick and Isaiah were very helpful and friendly while providing me with several options that were the best for me. Walked out leasing a GMC Terrain and love it so far!

Barbara DeClemente

31 de ago. de 2012

I want to thank Patrick Bryant and Gary Johnson for their extraordinary patience and commitment to accommodating our needs during the selection and purchase of a new vehicle. Both went above and beyond in their effort to help us. It was a satisfying experience to deal with knowledgeable professionals.Thanks to their expertise, we are now the proud owners of a new Buick LaCrosse and look forward to a long and continuing relationship with Patrick, Gary and the (Buick) GM Corporation.

lauravan

29 de ago. de 2012

My husband and I received outstanding service last month from Patrick Bryant and hisassistant, Kambiz Arsani at Joyce Koons Buick in Manassas. Patrick and Kambizwere extremely professional, courteous, knowledgeable and efficient. We wouldhighly recommend both of them and their dealership to any of our friends and colleagues. In addition, we are extremely pleased with our new Buick LaCrosse.

jscharlat

23 de ago. de 2012

What a great dealership. My wife and I were in the market for an AWD SUV and our first trip to the dealership was merely for research. Isaiah walked with us and helped us even though we weren't there to buy right away. When we came back intent on buying, he (and the dealership) were very flexible when dealing with us on test drives. Since we were upgrading from a sedan, it was important for me to ensure my wife was comfortable with driving a larger vehicle and Isaiah and the team were completely onboard. Working with Isaiah from the start made for a relaxed and pleasant experience. He was more than willing to work with me in person, on the phone, or over email which made the buying process very smooth. It is always great to not have the pressure of a salesman constantly bugging you on a pre-determined schedule to see if you are still interested in purchasing. Having said that, he was still very proactive in following up with me and helping figure out a snag with the turn-in of our lease.We were originally going to turn our leased vehicle back to the original dealership but they were going to require a $1200 payment to cover some minor maintenance issues with it. Isaiah suggested we take a look at trading it in with them. Glad we did - not only did we not have to pay the $1200, we got $225 in equity from them to apply to our new purchase! Exceptional headwork on that point!!!Thanks for the great experience. I will be bringing my other GMC here for maintenance. I'm hoping their customer service on the maintenance side is as good as their sales side.

tcostas001

19 de ago. de 2012

Best car buying experience ever. Kat was professional, courteous and patient in what was a difficult decision for me. Highly recommend JK Buick/GMC/Honda.

sjbeller828

18 de ago. de 2012

I purchased my Bonneville from Koons back in 2001 and now have almost 178,000 miles on my car. I plan to keep it a few more years. I have taken my car to Koons for service since my purchase. Kevin has always been honest with repairs, which ones I need to have done and which ones can wait and not be a safety risk. I enjoy being able to ask him questions and get honest answers. I know that some day I will have to give up my car and get another however for the time being I will continue to take it to Koons for service.

jhensley

9 de ago. de 2012

Great buying experience. I purchased a new truck in 2004 and that experience was terrible. i decided to to try your dealership again. Patrick Bryant and Chrles carlson were very good to work with

T67890

7 de ago. de 2012

I had not bought a new car in a long time, so I researched local dealer inventory on the internet. Joyce Koons had exactly what I wanted. Mike Powers was low-key and professional. The guy in charge of writing up the sales contract was extremely knowledgable and patiently explained the dollar difference between leasing and buying with different down payment options. Koons washed the car and gave me a full tank of gas. The deal they gave was fair, and they gave me slightly more for my old trade in than the Edmounds Blue Book value. I would highly recommend this dealership.

bptbone04

31 de jul. de 2012

Koons was the third dealership I visited during my car purchase experience. Steve was the sales consultant I dealt with. He was the first person, out of the 3 dealerships, that didn't pitch me. I told him what I was interested in. He showed me what I was interested in. I told him I couldn't buy until I bought my house. We talked the "joys" of working out mortgages with banks, and he told me to get everything taken care of and to let him know when I was ready to come back. I believe I was sold the first day because of the attentive and relaxed sales environment that Steve portrayed. As a side note, he was also the first dealer to spell my name right. That may not seem like a big deal, but when dealers spell your name wrong as you spell it out for them, it tells me that they are more interested in your money than your satisfaction. Everyone that I was in contact with at Koons emitted the same friendly atmosphere. It was a pleasant first car buying experience.

Roy O. Large

31 de jul. de 2012

Mike Powers was professional, helpful in every way and courteous. This is the third truck that we have bought at Koons and Mr. Powers is one reason we'll be back. He got us exactly the truck we asked for with no problem at all. We couldn't be more pleased.

gaskinsp

30 de jul. de 2012

Patrick was thorough, efficient, productive and friendly. He was very transparent when explaining the numbers. I have a great experience. He was willing to get on the phone and call another dealership to get the car I wanted if he did not have it on his lot.

Aunapalangi

25 de jul. de 2012

We were looking to get out from our van and into a larger car for our family and found a 2012 suburban on there lot. My husband had spoken with Gary Johnson about two months ago and he had stayed in in touch with my husband with email the entire time. He was so great with keeping up with what they had on there lot. One came in this past weekend and we went right on in, they went through the whole process really quickly and we were out of there that night with our new car! It wasn't stressful at all, the customer service from Gary and the whole team was beyond anything we have ever experienced at a dealership.

Tam22

25 de jul. de 2012

Just bought preowned Chevy Camaro from Joyce Koons Buick GMC at manassas. customer service was great, it exceeded my expectation. great price,great cars, Sales personnel give you enough time to decide on what you wanted to buy while providing all the information you need. overall I had a great experience shopping at Joyce Koons and enjoying my car.

cgill411

18 de jul. de 2012

First class experience all the way around! The entire staff knows their business inside and out and don't hesitate to teach you what you need to know to make a great decision.

Skaranth

16 de jul. de 2012

Gary was very helpful in selecting a vehicle for us and also helped to get some of the faults fixed such as heated car seat, damage to the windshield etc I have one recommendation - it would helpful when buying a used car if we get some time to look over the car and report any problems as offered by carmax.

rhalsall

15 de jul. de 2012

We bumped into Ms. Kat Eakin, Sales Associate, while looking at new GMC Acadia's on the back lot of the Sales Room, at Joyce Koons. Kat was on a break, but she didn't hesitate to see if we needed any assistance. Kat explained that she was new to Joyce Koons and that she was still learning the ropes, but that didn't stop her. She quickly started the process by getting an estimate of our vehicle, and credit application process. It was at this point that we were introduced to General Sales Manager, Patrick Bryant. It was made very clear that Patrick was very eager to win our business and stood ready to make it happen. Patrick told us up front that he didn't believe in playing stall tactics and wanted to do whatever he could to get us a quality vehicle that matched our needs. Before the evening was done, we had our new 2012 GMC Acadia SLT. The great service was made even better when we were introduced to the Finance Director who even went several steps further to get a better deal and less percentage points to stay in line with what we could afford.My wife and I, and our children all one GM products and have purchased several vehicles form (Joyce) Koons of Manassas. It is for stories and buying experiences like this that keep us coming back. My deceased grandfather, a life long GM employee, would have been very proud to hear how his family has been taken care of by the company who provided him a great career.We were so touched by all the efforts of the sales Team, that we brought our best friends in a couple days later so they too could purchase a quality vehicle. Again, Kat, and Patrick did all they could to create a great car buying experience. Employees like Patrick and Kat is what keeps people like us coming back back. Keep up the great work, and thanks again!

ghaqel

6 de jul. de 2012

I have never really taken my vehicle anywhere else since I purchased it onsite about 7 years ago. They are always frinedly and honest and most of the time they really do listen to your concerns. Coupons are accepted which helps when you are on a budget. I strongly reccommend Joyce Koons GMC Service department.

superdude.me

2 de jul. de 2012

I found a 2008 Ford Escape Hybrid on cars.com; lucky for me, it was located over at Joyce Koons in Manassass, VA. I called and was connected with Patrick Bryant; after explaining to him what I was looking for, he asked me to come in the next day. I met with Pat who then connected me with a sales representative since he's a General Sales Manager. I worked with both Pat and the sales rep. to work on and finalize the deal. I was in and out in under 2 hours, which was wicked fast. The entire sales experience from soup to nuts went without a hitch. From the manager, to the sales rep., to Finance (Tim in my case), to the person who sets you up with your service adviser! It was truly professional and on point. Make sure you take the time to give these guys a serious look when you are shopping for your next car. This was the 13th car I've ever bought (between me and my wife) and I've never had such a pleasant experience, which is why i'm here writing to ensure that other people just like you, know about such a great place to purchase your next car.

ktalbot

30 de jun. de 2012

Koons Buick GMC was very responsive to my service needs. Working with Jeff Miller was easy and he communicated clearly and very quickly returned calls concerning the service needed on my 2009 Buick. I would definitly recomend this dealer.

sherry7549

22 de jun. de 2012

After my last review which was not ver complimentary, I am very please with the service I received from Kevin Hall. Very professional and listens very well. I was not made to feel stupid. He also found some creative was to handle the problem.

lguevarez

21 de jun. de 2012

I showed up to the dealership with high hopes to purchase the GMC Acadia that I had been looking at for quite some time. Prior to arriving I had called just to be sure there were some cars on the lot and spoke to Matt Barthold who very graciously gave me a bunch of information to quickly lore me to the dealership where I arrived 30 minutes later. Matt showed me a bunch of options and helped me narrow in on what I really wanted. He then introduced me to Patrick who knew I was determined to make the numbers work. Within minutes he made me a great offer that I was not able to walk away from. There are not too many times where you can walk out of a dealership and really feel like you made a good deal for yourself and your family, but this was definitely one of them. All the staff I dealt with treated me and my family with ultimate respect and I would send anyone who asked back to Koons Manassas to purhcase a car. Everyone we ran accross was fabulous! I can't thank you enough!

basmithcltc

20 de jun. de 2012

I went to this dealer after a rather bad experience at Ourisman in Alexandria. The sales staff was very courteous and understanding as to what I wanted in a vehicle. Within 10 minutes of being there they had the perfect vehicle there for us. We were never left unattended and were very well taken care of. Charles Carlson was very helpful and courteous, and I would definitely recommend him to anyone in search of a new car. Ronnie Jones worked very hard to ensure that we were able to reap all of the benefits of being in the military. The manager on duty, Patrick, came by to introduce himself and ensure we were treated with exceptional service. The service department was able to get us in the next day to have the parking sensors be bought installed. Overall, this was the best experience I have had buying a vehicle.

hoengineer

19 de jun. de 2012

Provided quick service. Friendly. Effectively solved a second problem. Have been using this dealer for six years and found all employees to be attentive and friendly, and have had no complaints about their service.

kspokes

19 de jun. de 2012

When I recently started looking to purchase a new vehicle, I was skeptical of all dealerships and felt I could not trust anyone after a rough experience with another dealership many years ago. I came into the dealership knowing exactly what vehicle I wanted and the details I wanted on it and I did not want more or less. Matt took me on the test drive and didnt seem too overly terrified by my rookie SUV driving-nerves of steel. He and Pat then tried to locate a vehicle with the exact specs I wanted, but since no exact matches could be found within a reasonable distance, we then discussed placing a factory order. I did my due diligence and continued to talk to other dealers to make sure I was getting the best deal possible for the vehicle I wanted, but returned shortly after realizing that none of the other local dealers could beat Pats offers for my new truck.After being told I wanted to place the factory order, Pat immediately placed my order with GM. He was very helpful during the production phase when I was looking for order updates. The vehicle arrived earlier than expected and was exactly what I wanted. The whole ordering process was easy and pleasant. Pat and Matt did a great job completing the deal when we came to pick up our new Acadia. It was the smoothest vehicle purchase we have been through and the deals and prices we were initially promised were kept. They really seemed to be trying to give us the best possible deal they could and were looking out for our best interests and they used every route possible to save us money along the way. The other staff members we dealt with at the dealership were also great. Misty was helpful understanding options we had and their service program and never made us feel pressured to buy anything. Tim handled our finance and made things very easy and gave suggestions to help us save a little more money. This dealership has changed my attitude about buying a new car and I couldnt be happier with my choice of vehicle and dealership. I never felt pressured to buy more than I wanted or less than my ideal vehicle. When my perfect car couldnt be found, they didnt waste any time getting me what I wanted and kept all promises. I definitely recommend anyone looking for a new GMC,Buick,or Honda visit Joyce Koons. Other dealerships might offer better deals initially, but Joyce Koons is the dealership that is honest and gives you the best, stress-free deal from the beginning without all the annoying fine print, hassles, and haggling.

keynote1

16 de jun. de 2012

Jeff Miller has provided excellent service over a number of years for the several Buick cars I have had. He has always provided good advice on what needed to be done and has followed through to make sure things were done properly.

jking55

15 de jun. de 2012

i wish came there first instead of looking around. i had a very upfront salesman and had no pressure . i just had to decide what vehicle i wanted and it worked out.

smills4444

12 de jun. de 2012

It was a pleasure dealing with Pat Bryant, Charles Carlson, while they found a great car for me today. The customer service provided by Pat Bryant and Charles Carlson was the best I've ever experienced. They were extremely honest with me and showed me the cars that were the best fit for me. They listened to my needs and came through with the perfect car at the price I could afford. Charles Carlson was great with showing me my options, and Pat Bryant did an outstanding job making the deal work. Tim Rowan did a great job during the finance portion and really did a great job explaining everything to me. I highly recommend purchasing your next car (used or new) from Joyce Koons Buick GMC. Request Pat Bryant, Charles Carlson and Tim Rowan, and you will be taken care of with first class service. The best car buying experience I've ever had!

rrattan

12 de jun. de 2012

My name is RRattan, I recently purchased a 2003 Jaguar 3.0 V6 at Joyce Koons Buick of Manassas and I was very impressed with the service recieved my Steve Hughes from start to finished of the transaction. There was no pressure in making any decision. Also I mentioned couple of things I will like to have fix while the vehicle is under warranty and he made me to believe that all will be taken care of. Therefore I have no problem reccomending his service to anyone. Yes I will purchased another vehicle from this company.Well I did take the car back to the service department and have the lights and the gas lid repaired however the shaking on the steering did not stop and the service department it could be the tires, I would think that since the car is 100% covered for parts and labour that the service department would replace the fault and satisfy our relationship,now I have doubts. Am I being unrealistic.I took the car to the Jaguer dealer and the vibration has stop. I know I will not be visiting service dept of joyce koons buick anymore, they could have had my business.

Cloving

11 de jun. de 2012

Isaiah is totally committed to Customer Service. My new car had a slight door ding obtained in the dealer parking lot before delivery. I did not notice it until day 2. Isaiah personally took my new car to be repaired and delivered it to my office. Best car sales person I have ever dealt with.

Herald Grandstaff

10 de jun. de 2012

I made the heinous mistake of bringing in my 2006 for a "free" state inspection. A front bumper parking lens had to be replaced because it had a crack in the lens from some jackwit breaking it and leaving without leaving a note. The lens cost me $95! And I was gouged $11.95 to change just three back-up bulbs. The exploitive charges infuriate me. While waiting for the lens to arrive, I went to the Koons Honda dealership to see about trading my Buick on a Honda. When I bought the 2006 LaCrosse CX, I let finance manager Tim Rowan railroad me into accepting all sorts of extra protections that increased my monthly payments--on top of the 17.9 percent usurious gouge loan rate because my credit score sucked canal water. My credit score was low because of a situation beyond my control. The combination of my financial situation was such that I couldn't trade for (((ANY))) Honda on the Koons of Manassas lot. All in all, I will kiss the devil's (if there were such a beast) tail before I will ever trade cars again with Koons of Manassas or any of the Koons dealerships in the whole Northern Virginia-Washington, D.C., region..

dicklee33

9 de jun. de 2012

Part number verified, ordered, and installed all in the space of 4 days! Very efficient and thorough. Work completed and checked out quickly and correctly! PROBLEM SOLVED!!

cshetty

8 de jun. de 2012

I would recommend this dealer for buying any new or used cars. The price here on all the cars are very reasonable. Sales personnels are very courtious and honest.

machvx

5 de jun. de 2012

I've been with this dealership for over 20 years and they continue to be fair, honest, and competent...a rarity found in a lot of Dealer Service departments these days.

qtisdale

4 de jun. de 2012

Excellent customer service along with a great price. The sales reps where very knowledgeable and concerned only about what I wanted. I certainly will recommend to family and friends. I will come back to buy my next car.

cg9hart

4 de jun. de 2012

Great experience! Set up a time to test drive through internet consultant and passed seamlessly to a sales rep. Took our test drive and had numbers to consider by lunch on a Saturday...wrapped up our lease paperwork by the next Friday. There were no bothersome 'hard sell' phone calls and the sales department was responsive to any questions we had. The price, while not perfect, was derived from facts in the market and reasonable. Customer service, to include allowing customer more control in the process, put this dealership over the top.I'll be back as long as GMC/Buick are my vehicles of choice.

jgsr6801

3 de jun. de 2012

We came to look for an Arcadia and to trade in our Buick that we had purchased at Joyce Koons GMC in Manassas. Having found the one for us and being on a very tight time frame due to another obligation, Patrick Bryant, General Sales Manager, went above and beyond to get us in and out. He also helped find and secure the Arcadia that personally fit our budget. Andy Oravetz, our salesman, was friendly, helpful and assisted Patrick in getting us in and out so we were not late for our next appointment. Ronnie Jones was also as friendly and helpful as the other two gentlemen and even emailed the paperwork in order to keep us on schedule. WOW!!!! Great gentlemen and wonderful assets to Joyce Koons GMC!!!! We HIGHLY recommend this dealership.

Dommandy

1 de jun. de 2012

Alex sold us our Chrysler 300 and was very easy to work with. Kevin Hall took care of our first oil change and everything went perfect!

djsironman

1 de jun. de 2012

These guys are great and the Dealership is awesome. I was shopping around for a new GMC Terrain and was getting the run-around from another dealer and decided to come to Joyce Koons. They were very friendly and really knew their products and how to treat people. They were not only able to beat the other dealerships price, they got me a better deal on my trade-in. There were not hidden fees nor they typical "tricks" car dealers try to run past you on pricing. The entire staff, to include Financing and Customer Service Representatives were Highly professional all the way around.They went over and above and I would HIGHLY recommend these guys to anyone looking for a vehicle.Keep up the GREAT work!!

bmoens

28 de may. de 2012

We wee in the market for a used car. My daughter found a very attractively priced used vehicle. We went to Joyce Koons Buick GMC and were very pleased because of the aggressive pricing on the vehicle, and great service from Patrick Bryant and Isaiah Towsend.

pjenkins24

27 de may. de 2012

Very friendly service. we got the car that we wanted at almost the price we wanted. Paperwork was quick and easy so we got out in a very timely manner. I have had to send Patrick an email since our visit and he responded, after business hours, promptly.

Gail B

22 de may. de 2012

Jeff Miller is the best. My sister and I have been coming to Koons of Manassas for many years now. We also get respect, the work that needs to be done on our vehicle and Jeff listens to what we have to say. My Rendezvous is a 2004 - Jeff and your mechanics have kept it in excellent running condition. I'm hoping to run it another 70,000 miles.

jnlavery

20 de may. de 2012

Tyson handled everything over the phone for me. My wife dropped off my GMC pickup and was shuttled to work. I recieved a call letting me know the problem had been diagnosed and could be done in a couple of hours under warranty. My wife had the truck back before I knew the work was complete. Very happy I chose Koons to handle the service work on my new/used truck.

jlgriggsl

19 de may. de 2012

The service dept. at Koons Buick, GMC has done a wonderful job in repairing my Buick Enclave. Major repairs were done to the transmission, front struts and engine cover, including spark plug replacement(near 100,000 miles) with as little inconvenience to me as possible. In particular, I would like to commend Ryan Roberts, service adviser, who was constantly looking out for my best interest during this process. I have had many different service advisers and many different cars and dealerships over 68 yrs, and he is the best. Koons, in my opinion should give him a raise.

TheVaughanCrew

19 de may. de 2012

After researching vehicle after vehicle and visiting showroom after showroom of car dealerships, it was a pleasant experience walking into Joyce Koons Buick GMC. The atmosphere was cozy and warm. I was not swarmed by salesmen. I was greeted by one salesman, Vince Wasson. I explained to him that I was looking for a Yukon XL in white diamond, second row bench, tan leather interior, and a rear wiper. I was not looking to buy the Denali model with all the bells and whistles. Vince promptly brought me to the General Sales Manager, Patrick Bryant. Patrick quickly searched the inventory to no avail, but he did find a Yukon XL at another dealership. There were a few more options on this Yukon XL, 2-screen DVD player and sunroof, which was perfect! I wanted the 2-screen DVD player for entertaining the 4 kids and my husband wanted the sunroof, but they were not must haves.As Patrick and I negotiated a very fair price for the vehicle and he explained to me the process of getting the vehicle from the other location etc., Vince had pulled up the same YUKON XL in a different color for me to drive. I left with all the information to share with my husband. That evening, I called up Patrick to request the vehicle and he was professional and quick to respond to my needs. Patrick reiterated that it would take 24-48 hours before the vehicle would arrive. I appreciate how Patrick kept an open line of communication with me letting me know step by step when my Yukon XL would arrive. As a matter of fact, my vehicle arrived a little earlier than expected. My husband and I were able to get the Yukon XL after work instead of the next day!When we returned to pick up our Yukon XL, we had a very smooth experience. Vince and Patrick were waiting with the keys to show us all the features. And since I had been working with Vince and Patrick over the phone regarding the application process, we were in and out of Joyce Koons Buick GMC very quickly.I highly recommend Joyce Koons Buick GMC. Vince and Patrick were professional, knowledgeable, and efficient in meeting my needs. The showroom is clean, smoke-free, warm and cozy feeling. This vehicle purchase was meant to be. Thank you very much Vince and Patrick. This experience was flawless. You ROCK!

sjbeller828

18 de may. de 2012

I purchased my 2002 Bonneville from Koons and have had it serviced there since my purchase. I have always had good experiences with the service department and Kevin. Even if he's telling me things that need to be fixed that I don't want to hear about because of the cost. He has always been helpful and honest about what needs to be done immediately and what repairs I can wait on without it being a danger to me. Their service department is great.

dnworts

18 de may. de 2012

Tyson was exceptional! He explained everything thoroughly and I felt my car and myself were being completely cared for. All my concerns were heard and dealt with very efficiently. Great customer service. We were impressed. Thank you Tyson!

lyonjohn

13 de may. de 2012

Koons is my favorite place to purchase new or used cars. I have done this twice. My thoughts are to do it again this month.

Ed R123654

11 de may. de 2012

Patrick Bryant promptly provided best price compared with dealer invoice. No hassle! Better than KBB "fair" price. Clear, easy purchase, best we've ever had!

hewitt

11 de may. de 2012

I took my vehicle in for an oil change and a tire rotation. Jeff and his people did it quickly, professionally, and I was treated like a customer should be treated.

titan1989

8 de may. de 2012

This is the third car I bought from Pat Bryant directly. Pat Bryant shows an astounding level of professionalism, honesty, and is direct when it comes to purchasing a new car. We traded in a pre-owned car, and I was more than satisfied with the whole process and trade-in value. Our new car was exactly what we needed. The environment was completely low-stress and was not what you would typically expect in a new car purchase. We have two small kids who have very little patience and the whole staff was very accommodating during the entire process. Pat even went out of his way to buy the kids a happy meal from the McDonalds across the street to keep them happy once they got fussy. Luckily we were able to wrap up the purchase very quickly, thanks in large part to the focus that the staff at Koons had.We will be back for our next purchase!!

Judyumland

3 de may. de 2012

It was time for us to buy a new car, however, both my husband and myself hated the thought of the buying process, the reason we had kept our Lexus so long. What a wonderful surprise awaited us as we walked into Koons. Charles Carlson greeted us warmly and asked what he could help us with. we wanted a fully loaded LaCrosse with all the bells and whistles, and in a color they didn't have on their lot. We talked awhile and met Patrick Bryant, the General Sales Manager. He was delightful to work with, but we weren't ready to commit on this day. A few days later we returned and both Patrick and Charles knew us by name. We sat down, and before too long. Patrick had found us the car we wanted. We very quickly negotiated a fair deal without the usual haggling. It was such a pleasant experience. We are happy to recommend this dealership to our friends. In fact, my husband is thinking he now needs a new truck and they will be his first stop!Each of the people we met and dealt with were extremely professional, had positive attitudes, were knowledgeable and pleasant to be with.in addition, the trade in on our Lexus was fair. We look forward to our future dealings with this dealership.

W.P. WARREN

2 de may. de 2012

I have been returning to Koons GMC since I bought my Surburban from them in 1997 because they have always been very good to work with and they seem to be just as proud to keep my "old" Surburban in working order as I am to have it. With over 230K miles on it, they must be doing something right. Jeff has been the service person I have dealt with the whole time and I enjoy dealing with him as he always thorough in doing what is necessary to keep my vehicle in sound working order. He knows we travel a lot and can't afford to have problems on the road. I appreciate his and Koons' dedication.

lblakemo

2 de may. de 2012

Best vehicle-purchasing experience of my life. I worked with James Lavender, Vince Wasson and Patrick Bryant and they were all terrific. Not pushy, fun to work with, I ended up feeling downright loyal to Koons in one evening! I'll be bringing the truck there for service and look forward to working with them going forward, it seems like a great business with genuine employees who are committed to straightforward, quality service.

econway

2 de may. de 2012

I came in for a routine oil change, I booked my appointment online (easy and helpful), and everything went smoothly. I purchased my used vehicle at this dealership (a large multi-location/brand chain) and my vehicle is not the brand that this location specializes in. I do not feel I am getting bad service but I do feel I would get a high level of service from a dealer specializing in the brand of vehicle I own. If it were possible to go to one of the other dealerhips in the chain and not loose my dealer powertrain warranty I would.

ukgrannie

27 de abr. de 2012

We were in the market for a used car and spoke with Patrick Bryant who was most informative and he suggested a car that fit our criteria. Isaiah Townsend was the person who showed us the car and walked us through the purchasing process. There was no hard sell and it was an overall good experience. We have no hesitation in recommending this dealership and especially the two employees who worked with us.

philhowell

26 de abr. de 2012

Mike Powers was not overbearing when we first met him, and his chilled personality was what brought us back. I told him what we wanted / needed to accomplish and he and Pat over the course of 1 week concluded to a sale. They had done exactly what they said they would do, which is all I wanted. Great Job and will/have recommended the Dealership and Mike to others.

gbarksdale

25 de abr. de 2012

The service here is great and Jeff Miller has always been helpful. This is the main reason I brought my G6 after I brought my GrandAM THE SERVICE. Keep up the "GREAT" work.Garry Barksdale

Sheree01

24 de abr. de 2012

While it is still very annoying to start out with a salesman who cannot make an actual deal, my salesman was very knowledgeable. Once the General Sales Manager got involved, I felt the dealership was really trying to give me the best deal possible.

Hugh J. Holloman

16 de abr. de 2012

This was, by far, the best car buying experience I ever experienced, and I'm nearly 65, and have bought many cars in my lifetime.The deal was terrific, the trade-in was very fair, and there was no hassle or haggling. I'm a Buick fan, and this is the third car I have purchased from this dealership. Everyone of the staff I came in contact with was very professional and knowledgeable. I have serviced all my vehicles here and always received great attention to detail, and I expect no less with my new LaCrosse.

GILLUMS

10 de abr. de 2012

I've purchased 9 other vehicles in my lifetime. I purchased my 10th from Koons of Manassas, and have never had a more stress-free buying experience. Patrick Bryant sensed exactly what my wife and I were looking for without asking a litany of questions. While I'd braced myself for a haggling showdown once we found a vehicle, he surprised us with an extremely fair price of the vehicle and value of our trade-in. We arrived at mutually agreeable terms pretty quickly and the transaction went smooth from there. We were also surprised by the post-purchase service agreement offered to Koons buyers, which was full of great add ons and benefits.

mongobsy1

30 de mar. de 2012

These people were great in helping us find the right car at the right price. They were not pushy or over bearing. I recomend this dealler to everyone in Virginia, make ghe drive and they will make you happy.

flintstone

29 de mar. de 2012

Straight forward, they do what they say they'll do, friendly, patient. I'd recommend our sales person, Isaiah Townsend to anyone interested in an honest, open experience in buying a car.

Tony17

19 de mar. de 2012

Patrick Bryant took his time and explained in details the discounts and talked to about which Banking would be best for us. He made sure we did not leave the dealership without getting a warranty for our vehicle. He was a professional and I would recommend this dealership to my friends and family.

Karlad1982

16 de mar. de 2012

Greated with friendly no pressure sales rep who made the entire process quick and painless, helping us when requested and explaining things as we went. Management complemented the sales person well with the same no pressure friendly style. Patrick spent time explaining the leasing process to us since this was the first lease we had ever signed, very patient but efficient. Best of all there was an area for children which helped keep them entertained while we were there. We went to 3 dealerships today but this was the only one that treated us with sincere friendliness and had the best prices. I would highly recommend JoyceKoons Buick to anyone. Sounds like a commercial but without a doubt this was the most pleasant car buying process that I have ever gone through.

HillierB

14 de mar. de 2012

I brought my car in for a wheel balance and waited for it since it was supposed to take an hour. It was more like an hour and a half, but I wasn't too worried. They told me my car was done and that they were running it through the carwash. Normally I would be happy about that but I have 2 external antennas that can easily be ripped off by a carwash, so I asked him to have them stop and pop them into the trunk. The rep assured me he would and apparently pretended to hurry off. I waited for the car out front and finally two lot attendants pull up in my car. The only reason I can think of for two lot attendants to bring my car around is for a joyride, the extra four miles on my odometer confirmed that for me. They never bothered to remove my antennas either. To top off my experience I found they had damaged my brand new rims by hitting the lift, Paul confirmed this by telling me the paint on my wheel matched their lifts. Paul (Service Manager) told me that he could have my rim repaired for me. I am not confidant that anyone could do a descent job at fixing the missing chunk from my wheel, so I suggested that replacing the wheel whould be a better option. He agreed seeing that the difference in price was negligable. So I have now purchesed a new rim and am dredding taking it back in. Hey the balance of the wheels was good though :)

micho23

13 de mar. de 2012

I first visited Koons PONTIAC-BUICK-GMC, INC. located at Tysons Corner and could not believe the NO ONE came out to assist my kids and I!! Determined to buy a new car, I decided to try JoyceKoons of Manassas.My experience at JoyceKoon was wonderful!! Pat and Matt treating me very well. As a single mom, I wanted to make sure I was making the right decision for my family. Pat gave me a wonderful deal on my trade in and Matt made sure I got the right suv for my familys needs.I was not hassled nor pressured to buy a car. I felt very comfortable with my decision.Thanks again for the wonderful experience!Michelle Proud owner of 2012 GMC Acadia SLT

lucho72

12 de mar. de 2012

My wife and I were in the market to get a crossover (we outgrew our five seater GMC Envoy Denali truck which we loved) and visited the ROUTE 1 PONTIAC-BUICK-GMC, INC. and could not believe the NO ONE came out to assist us!!! We almost decided that maybe GM was not the way to go, but we decided to visit KOONS OF MANASSAS before going with plan B. Once we arrived at the dealership a sales consultant (Matt Barthold) came out to greet us, and let me tell you, this guy was wonderful from the start. We did not feel umcomfortable, or pressured during our visit. Matt asked us what we were in the market for, showed us our options and allowed us to take it for a spin...WOW! that was wonderful, usually the salesman accompanies you on a test drive, which in reality does not allow the buyer to really test a car. When we returned to the dealer, the negotiation was, by far, the best experience my wife and I have had in purchasing a new vehicle. We met the sales manager (Patrick Bryant) and he worked with the numbers that my wife and I had in mind, thanks a million Patrick!!! These guys at Koons want the customer to not only leave happy, but with a deal that works for the customer. We want to thank Patrick, Matt and the whole team at Koons, you guys made my family and I very happy. You definitely earned future business with us and our friends.Luis and Andrea NinoProud owners of a new 2012 GMC Acadia Denali

blackwater1311

5 de mar. de 2012

As I called koons to check on my tags, the receptionist transfer my call to Michelle. Michelle had to dig up my deal from the finance guy to find out what was going on! Michelle was soo pleasant to speak with answered all my questions. I wanted to change my tags she did that for me and plus offered to FedEx my tags as I live in Maryland. I had a great experience when I was buying my car from them.Koons does really care about there customers. I'll drive another 70 miles to buy a car from koons again.Once again I would like to thank Michelle. I highly recommend this dealer.Waleed.

Wmram07

28 de feb. de 2012

They were all very nice and easy going. Gave me far market price for my trade in and good price on the new truck.Thanks,William Mori

flovagliodc

27 de feb. de 2012

They were so helpful in getting me the car I wanted and at a great price too. They were quick on working on my deal and getting me out asap. Would definitely recommend them to anyone!

edwardhkeller

25 de feb. de 2012

I have had a good experience with my Buick Lacrosse 2007 and hope to continue bringing my car in for service. I would recommend to any one with a GMC car to have it serviced by Koons. Thanks for your expertise.

xp8tre8

19 de feb. de 2012

Patrick Bryant and Matt's dedication to customer intimacy and willingness to broker a win-win deal to meet my family's unique financial needs was second to none when compared to other automobile dealers and sales representatives in my almost 20 years of car buying. I will recommend Joyce Koon's Buick GMC of Manassas, VA to all that will listen!

krsrdh

15 de feb. de 2012

I visited multiple dealerships and researched many different cars before coming to Joyce Koons in Manassas. This dealership ended my searching. Matt was very friendly and took the time to answer all of my many questions. Matt and Patrick played a huge role in choosing what car I ended up purchasing, and especially the dealership I purchased from. They went above and beyond to help me find the EXACT car I was looking for and at a price that worked for me. They made the whole process very comfortable and explained everything in detail. I left extremely happy and satisfied! I will definitely be recommending Joyce Koons, and especially Matt and Patrick to anyone I know looking to buy a new vehicle. Thanks guys!

RDWhit

9 de feb. de 2012

The experience that my husband and I had when purchasing our used car from Joyce Koons Buick GMC was very good. All the employees that we dealt with from the sales staff to the Finance gentlman were extremely professional and explained what was happening in detail and in terms that were easy to understand. The salesman took the time to show us all the options and features of the car and how to hook up the bluetooth feature for our phones, etc. Overall, it was an extremely professional environment and experience.

gbarksdale

6 de feb. de 2012

Jeff Miller has been very accommodating whenever I needed service. This is why I brought my second car from Koon's. Service is always great.

wandaklim

1 de feb. de 2012

Pete Swarthout, the service manager, and Ryan Roberts, the service writer, are both very professional and knowledgeable individuals. I've been going to Koons of Manassas for service on both my GMC SUV's (my former Envoy and my current Terrain) since moving to Manassas in June 2010. Never once have I felt that I've been taken advantaged of because I'm a woman. They make recommendations for service if the mechanic finds something. They tell me if it is a necessary repair or something that can wait. If it can wait, approximately when I should get it fixed. I totally trust the service department at Koons of Manassas. My car has to last me a long time and I will not take it anywhere else to get it serviced.

MT Murphy

27 de ene. de 2012

Why I have given this rating:1. I was able to schedule this service with a phone call just one day ahead.2. I was able to arrive at 7 AM (optimal for me) and was out by 8:15 am.3. I had access to a business center which really facilitates the use of my time.4. The cashier was very courteous and actually posted a credit I was due from a coupon that I forgot to bring to the dealership.

Joedon

25 de ene. de 2012

Nothing really substantive to add. Work was completed. No real issues. The Okay Rating is for overall experience is as it relates to a Specific Repair. Although this dealership ultimately pick-up the cost of the repair, to suggest to me that this repair was not covered under my Auto For Life Policy was insulting to me. The repair was to replace a broken Engine Mount. This is the second time the engine mount was broke.My Auto For Life Policy (28 Feb 2007), under Covered parts, specifically says Engine Mounts. Not sure what I am missing here. My concern is what will happen in the future when I am faced with another Broken Engine Mount. Will I have to worry about who is going to pay for it?

jjeiden

25 de ene. de 2012

Excellent experience. Provided me a comprehensive print-out of all tests and diagnosis and made suggestions on both needed and recommended service. Great waiting area!

libbyrob104

16 de ene. de 2012

I went to buy a used car for my daughter. I found exactly what I wanted and the guys were very helpful in making it a smooth and easy transaction.

kk385

28 de dic. de 2011

First and foremost, Vince and Patrick made our car buying experience a pleasure!! From the moment my wife and I stepped on the lot we both felt like we were a part of an enjoyable buying experience. Vince the salesman was very knowledgeable about the GMC product and was a key in assisting my wife and I into changing our minds to buy our new 2012 Acadia vs. the Ford Explorer limited that we previously had our minds set on. Not only were they both attentive to our questions and concerns, they both went out of their way to make the purchase as expedient as they could because we had a deadline to go pick up our kids from day camp.One of the most important facts of our purchasing experience was how inclusive Vince and Pat made both of us feel. My wife commented on our way home that she felt like they really cared about her point of view and answered all of her questions even if they were silly woman questions. They both also made the dreaded price negotiation a non-factor as the initial price they offered us was truly a no haggle price. My wife and I both agree that this was one of the most enjoyable car buying experiences we have had in our years of buying cars and will strongly recommend Joyce Koons to our family and friends for their future car buying needs. Thanks to the Koons Team, based on our buying experience we definitely plan to see what they have to offer when it comes time for services etc!!!

tkirkley1

12 de dic. de 2011

Very friendly and welcoming dealership, ensures customer satisfaction and customer awareness of available products and options for vehicles.Charles respected the choices/options that I wanted in a vehicle and ensured that I would obtain the best value for my money! Sheila from guest services, was thorough and accurate in her explanation of the protection schematics that Joyce Koons of Manassas offers in comparison to it's competitors!

nicklauth

8 de dic. de 2011

Vincent provided exemplary service throughout the entire car buying process. Vincent is knowledgeable, professions, courteous, helpful and far exceeded our expectations. Great job!! We will be repeat customers for sure!Nick Lauth

Michael J 1066

22 de nov. de 2011

I am impressed with Joyce Koons Buick GMC (JKB GMC)!We owned two 2008 Scion xD's which we absolutely loved, but with the birth of our third child, we needed to up-size at least one vehicle. We had been reading reviews on family-sized vehicles for 3 months, and test-driving vehicles for over a month of weekends. We did our research - we read Consumer Reports, Consumer Guide Automotive, Edmunds, Car and Driver, US News Rankings and Reviews, several blogs and not-so-well-known car sites, and talked to everyone we knew who had a family sized vehicle to get ratings and opinions from them. Through several member-buying services (BJs, Costco, USAA, and Navy Federal Credit Union) I secured quotes, and through other sites (Kelly Blue Book, NADA, Edmunds, and Truecar.com), I researched the value and cost of all of the vehicles we were considering. I submitted dozens of online requests for quotes for "Internet Pricing." A few car dealers did not honor their Internet quotes once we spoke on the phone and in one incident, once we traveled to the dealership - I have already reviewed one of them separately, and will review the others shortly.Through test-driving, we narrowed the field down to the Chevy Traverse, GMC Acadia, Buick Enclave, Toyota Sequoia and the lone mini-van hold-out, the Toyota Sienna. Ultimately, we liked the ride, fit, and feel of the 2011 Acadia the best. After sending an email to several dealerships about my disappointment with a few other unnamed dealerships that had pledged to abide by the Internet Pricing but did not, I got a call from Patrick Bryant at JKB GMC. He asked what I was looking for specifically in a 2011 Acadia, and I told him. He said he had what I wanted on the lot, and gave me a price quote for an Acadia that was a previous program vehicle that was GM Factory Certified, with 16,000 miles on it. His quote sounded too good to be true, but we made an appointment for a test drive the following morning.My wife and I had no intention of buying the morning we showed up for the appointment to go see the 2011 Acadia SLT2 at JKB GMC - we hadn't even thought to bring the checkbook for our down payment! But true to his word, Patrick had the truck waiting, warmed up, and ready for a test drive. Gary Johnson, a genuine and warmhearted man, was our Sales Consultant. He gave us the keys and after putting the plate on the truck, told us to enjoy our ride and to take as long as we wanted. In the meantime, the dealership appraised one of our 2008 Scion xD's for trade-in. We both liked the Acadia and struck a deal based on the previously quoted price from Patrick, which was - in all honesty - thousands less than everyone else, including off-lease program vehicles from Enterprise. JKB GMC was generous with their offer for our trade-in, especially considering our son had ripped the fabric on the back of the front passenger's seat. We got nearly what Edmunds said our car would be worth.Of course, we sat through the obligatory sales pitch for fabric guard, undercoating, etc., but even that experience wasn't unpleasant. Finally, on to the finance department and Ronnie Jones. This man sat patiently OUTSIDE the room while my wife and I had one final and rather lengthy discussion about our financing options. When we were through, Ronnie came back in and explained everything on the contract, and advised us that many things that other dealerships had tried to sell us in the past were simply unnecessary.At any point in this process with JKB GMC, there was absolutely no pressure put on us to buy, and we even had lengthy and very casual and down-to-earth conversations with both Patrick and Gary throughout the transaction process.I definitely recommend and will return to JKB GMC in the future!

mrcampbell6

16 de nov. de 2011

I had been looking for a white Enclave new with no nav or tv just kind of basic inside. I ended up purchasing a 2011 used Acadia that had everything I was looking for and the color was perfect. After coming home something was still bugging me and it was the fact that I wanted an Enclave from the get go and I was willing to get a front wheel drive because it was better on gas. I called the dealership within 42 hours and told the GM that I just wasn't happy and he said "Oh, we have a seven day return policy and I could'nt believe it. I told him I just had my heart set on an Enclave and he worked with me. It's nice to go into a place and not get taken advantage of for being a woman. I brought my husband back with me the second time and he was amazed. Patrick was willing to make it happen and Vince was so patient with me returning the other vehicle. I would recommend the dealership to all our friends. Thank you!

ChrisinMD

14 de nov. de 2011

Guys listen, I kicked every tire around and Pat Bryant made it happen. He knows what he is doing and will take care of everyone the same, I watched. Doc fee is high but you will save in the end. Andy Orevetz is very knowledgeable in every detail from my Yukon Denali to the last detail of the sale; this really helped me understand everything about the Denali. Ronnie in finance fought for the best rate possible and was not pushy. I would recommend these gents folks...Thx, Chris in MD

Bllewis

3 de nov. de 2011

Joyce Koons does a remarkable job at "haggle-free". My wife and I spent less than 2 hours on the lot, this included a test drive. One of the biggest reasons was that this dealership prides itself on being in the top 5% of having a price on the car which is researched to "beat" competitors and you getting a deal!, bottom line approach. The General Sales Manager is Pat Bryant and he will do his best to work with you on your new or used car. I would highly recommend this dealership.

Bill&Lucy

2 de nov. de 2011

The search for a new vehicle should be an exciting one and that is exactly what Patrick Bryant (General Sales Manager) will accomplish for you. My wife and I have visited other places, we have endured the gauntlet of car salesman, however the team at Joyce Koons Buick GMC makes you feel as part of the family. We had went to a few dealers in the area (Ford, Honda,GMC, etc) and upon arrival at Joyce Koons Buick GMC noticed immediately that the prices on the car already beat bottomline of other dealers. I spoke with Pat and let him know what we were looking for, the bottomline and within an hour had a new vehicle. My wife and I spent no more than two hours on the lot including the test drive. I am sure this experience cannot be beat by any surrounding dealership. The whole experience, can you say "Priceless"! If you are tired of the norm and want a good vehicle, great deal without any headaches then my recommendation is to go to Joyce Koons Buick GMC and ask for Patrick.

ccastro39

13 de oct. de 2011

My wife and I had been considering purchasing a new GMC Acadia Denali for about a year. When our current car finally gave out we had to get serious. I visited the four local GMC dealers in my area to get competitive prices. The attention I was given by Wade Randall and Patrick Bryant with Joyce Koon's in Manassas was excellent and customer oriented. Their friendly and no pressure approach was a nice change from what I had received from Koons in Tysons where the salesman commentedd that he did not feel like I was serious about purchasing a vehicle and the manager gave me the impression that I was doing him a favor by being there. Needless to say I will NEVER go back there. I received a price from another dealership and was hoping that Joyce Koons would be able to match the price. Patrick indicated that he could match the price. Even though Joyce Koons GMC was the furthest dealership from my house the customer service that I received from them was the deciding factor in our purchase. I would highly recommend to anyone shopping for a new or used car to try Joyce Koons GMC for a truly customer service oriented dealership.

candles

12 de oct. de 2011

Reason for Visit: New CarSales Rep: Andy OravetzWhom I must say is very personable and works within your budget. Need someone to work with you to meet your family needs in a vehicle this is the person who will listen.General Sales Manger: Patrick BryantThis gentlemen was very helpful in making everything come together to make things happen and we got the truck we wanted.The dealership has really nice employees who are really well informed on cars and if anything take a trip check it out and decide for yourself. They don't pressure you and if your finances are limited see what they can do. Give this dealership a chance and you may just drive away like us... happy with our purchase!

FranciscoM

7 de oct. de 2011

The Sales service was excellent and the staff is very knowledgeable about their products.The follow up after sales also amazed me.I got my new car and I'm happy!Keep up with the good work Guys!Francis.

perrydo

5 de oct. de 2011

Pat and Charles gave us the best car dealership experience we have ever had. They found a car that met our needs from a dealer out of state, sold it to us at a very good price, provided us a fair market value for our trade-in and then drove the new car to our home when it was delivered. They also took the time to hook up the headphones, connect the bluetooth and synchronize the garage door opener! This was first class service all the way! I should also add that the paperwork was processed in record time, I didn't experience any high pressure sales techniques to buy add ons and we were able to get in out in record time. I would highly recommend Pat and Charles to anyone who asks.

MT Murphy

27 de sep. de 2011

Terrain lease. I'm 63 yrs old and I've purchased around 20 automobiles in my lifetime. I can honestly say that this was the best experience I've ever had. (I normally loathe the entire car buying experience). Here is why I say this: (1) There was no question in my mind that Patrick really listened to my requirements. He did not waiver from focusing on my particular needs, and never tried to upsell, or divert me to another product. I felt very comfortable talking to him.(2)Patrick committed a great deal of time to me. His personality and delivery made me feel that customer service was truly his priority. I.e., I'm totally convinced he was sincere. He contacted 5 other dealerships until he found the car I was looking for, and then arranged for the car to be transported to Joyce Koons. This was "above and beyond" in my book. (3) By being attentive during my discussions with Patrick, Dexter complimented the entire process by taking my on several extremely informative test drives, and bringing up, and when applicable demonstrating, every feature and question I had discussed with Patrick. Dexter was also extremely knowledgable on every aspect of the models I drove. (4) Financing. I was most impressed on how Patrick translated the technical aspects of leasing into layman terms. As a retired CFO, I thought his delivery and explanations were perfect and honest. In summary, I will recommend Patrick, Dexter and Joyce Koons Buick GMC to all three of my adult children, as well as anyone else.

QBE

9 de sep. de 2011

Would definitely recommend this dealership. Salesman was very friendly and helpful. Process was quick and easy. Love the new car. Overall a great buying experience.

pantoun

4 de sep. de 2011

We got an exceptional deal. The no haggle pricing was truly without hassle. They answered all of our questions and were very honest and professional. We got to test drive several cars we were interested in, and were welcome to take the car that we were most interested in home overnight. We were given a very good offer for our trade in. Tommy and Patrick worked with us throughout the process and we did not feel pressured at any point. They were both very knowledgeable and courteous. The sales team provided us with all the information that we needed and answered all of our questions, and facilitated what we now know was a very good decision. We feel that we walked away with the best possible price, the safety net of a warranty, and the perfect match for our family's need. We will be recommending Joyce Koons Buick GMC to our family and friends, and will most definitely go there again for our next purchase. Thank you Jim.

LaCrosseOwner

3 de sep. de 2011

Tommy Arsani, our salesman was probably one of the most professional and courteous salesman my wife and I have ever dealt with. Absolutely no pressure and he even sensed when we wanted to be left alone to talk about the decision privately. This is the first Buick we've ever purchased (a new LaCrosse) and it's the first domestic car we've purchased after 4 straight Toyotas. We went in with a very low offer based on a car buying service recommendation and after a few minutes of discussion settled the deal. I'd buy there again.

cadysmommee

1 de sep. de 2011

My husband and I went to Koons looking for a preowned vehicle, one that was good on gas and would make a good family vehicle. Pat and Charles were AHH-mazing!. Charles was super patient while I drove like 8 different cars, seriously and never lost patience. He never tried to push any vehicle on me. We narrowed it down to two cars. I loved both, but was IN LOVE with the more expensive one (of course). When we went in and talked to Pat, he was straight forward with us. The more expensive car, just was not as good for us as the less expensive one. So we now have a low mileage Certified (the other wasn't) preowned vehicle that I LOVE!! They gave us such a great deal and made the entire potentially stressful situation a joy! When we need another vehicle new or used I will absolutely go back to Charles and Pat! And anyone else who needs a car . . .I'll send them that way too!

tsmjstuart

1 de sep. de 2011

When everything else closes and is cancelled because of hurricane Irene what else is there to do but buy a new car! We went to Koons knowing what SUV we wanted, so no one needed to "sell" us a car...thank goodness! Tommy Arsani met us at the door and asked us what we were looking for. We told him and he brought 2 of them to the undercover area for us to look at. (it was raining because of the hurricane) They both were great except not the color we wanted. He had Patrick Bryant see if he could locate the color car we wanted and he did! Not an easy task, I think he had to go through 3 or 4 other dealers. He had the SUV there in 24hours ready for us to buy. This by far has been the easiest car buying experience I have had. We had our 3 kids with us all the time which is not ideal for car shopping, had many time restraints which they were VERY helpful with and we even left the car there for a few extra days due to traveling issues. This group is great to work with. They really go the extra mile to help you get what you want. Thanks Pat and Tommy for finding me the perfect SUV, Ronnie for making the finance part very quick and easy and Gary for the friendly hospitality!Overall, Koons of Manassas is the place to buy your next car, super friendly and helpful and Patrick Bryant will get you what you want!Thanks!!

joannebeechler

30 de ago. de 2011

I purchase my first GM product from Joyce Koons GM/Buick on Friday August 26th. I was choosing between a Toyotal Highlander and GM Acadia. After speaking with Mr. Carlson and Patrick Bryant they convinced me to purchase the Acadia. The difference in room and the steering not to mention the luxury feel of the car, did win me over the Toyota. They did convince me of the realiabilty of GM, which I was concerned with. But they where very knowledgable about the product they are selling and other brands that are on the market. I do consider myself a hard sell. This is the first time in my vehicle purchasing experience that I actually enjoyed buying a car. Pat was very matter of fact about the product he was selling me and answered all my questions and calmed my doubts, but with actual answers. I usually spend no more than $30,000 for a vehicle - well, I drove away in a $ 40,000 plus vehicle. The salespeople took their time with me, did not rush me, I did not feel pressured. The comfort level of the sales office was so clean and everyone was extremly courteous. As the purchase was taking place, I did mention that I needed to get back home soon to feed my dogs, due to a storm coming. They put the final touches on everything quickly to accommodate me - I was so impressed. Truly it was on the best experiences I have had. To sum it up - Excellant sales staff, knowledgable of their product, clean, courteous, I would recommend Joyce Koons GM/Buick and any of her dealerships to everyone. THANK YOU TO ALL!!!

mwb2218

28 de ago. de 2011

Pat Bryant was an excellent Salesman for 2009 Honda Accord I bought. Pat was upfront and forward and an overall great salesman. He was an honest guy and I would recommend him to anybody.,

peggylpeck

25 de ago. de 2011

Patrick Bryant was a great person to work with. Patrick made it clear if he did not have the vehicle I wanted on his lot he would find one elsewhere for me. (Which he did). He was friendly, courteous and knowledgeable about the automobile. If he did not know the answer to my questions he found someone who did. I feel that I can go back to Patrick if I have any problems or questions in the future. Since I purchased a new car I have not had to use the service department but I am sure I will be treated with the same kindness. Patrick did introduce me to the service person that will work with me in that department. Thank you Patrick,Peggy Peck

helpmeRhonda

25 de ago. de 2011

I'd been shopping for a few months for an Enclave with certain features and within the budget I had set, and had already acquired pre-approval from my credit union for financing. I was getting discouraged enough in my search that I was even considering a low-mileage used vehicle by this time. Late one Saturday afternoon thru an online search I found a dealership in Alexandria that was advertising a 2010 but when I called they no longer had the car. The salesperson told me they did have a 2011 with almost everything I wanted and they could add what I needed at the dealership (which is not in fact possible for the trailering package unless you go after-market). We made arrangements to drive out Sunday but the traffic was so bad on North95 that we turned around and told them we'd come up Monday after work instead. That evening before I went to bed I decided to do one more search online and put out a request for info from the 4 closest dealers and I'm so happy I did. Patrick Bryant was the first to respond the next morning (using the contact instructions I had given, which few of the other responders paid attention to); I told him what I had in the works and what I really wanted. Now, I know that all dealers have the ability to search other inventories and do dealer exchanges, so I have to wonder why no one else came up with the car that Patrick did; I have to believe that the others weren't really trying. Those that did call me were trying to sell me what they had. Patrick seemed genuinely interested in getting me what I wanted. Big difference!!! Amazingly, in a matter of minutes, he found the exact car with a couple extra features (I was not being picky about exterior color and I wasn't trading anything in so that helped too), and he still beat the other dealer's price. He was willing to drive it back that day from West VA if I would commit, which I was willing to do so long as it was in new condition with low miles, as I had test-driven one a while back (when I fell in love with the Enclave) at a dealer close to home. Patrick was not going to be working Monday evening so he made a 7:30 appointment for us to work with Gary Johnson. Gary was the most low-key and pleasant salesperson I have ever worked with, and I spent several years of my life as a comptroller for two dealer chains so I've known a lot of car salespeople. When we arrived (my husband and two teenagers with me) the vehicle had been washed and vaccuumed and was right by the front door waiting for us. I felt like the princess whose chariot awaited. :-) Gary made us feel at ease and unpressured. He knew the vehicle and its features and helped us get familiar with it (very important for me) before we drove off in the darkness toward home. He also filled up the tank for us at no charge which we were very appreciative of, and he said that is a normal perk for their new car customers.Misty offered warranties and was not the least bit pushy; she accepted "no thank you" with grace and answered all questions with an honest and professional demeanor. Lastly, we worked with Jordan in Finance, who quickly got us through all the paperwork and tags (which Gary put on for us) and in less than 90 minutes from arrival we were all done. Buying a new vehicle has never been easier for me, and I will certainly call on this team again when we're in the market for another vehicle.

michaeldunn

18 de ago. de 2011

Over all transaction was smooth and the people are friendly. I would recommend a friend to this dealership. The sales people were willing to work with us to obtain the vehicle at a decent price.

bobandvera

18 de ago. de 2011

I live in Richmond VA and was in Manassas dropping my step-son off at the airport as I was going up interstate 66 I saw your dealership, and I wanted to check you guys out and get a price on a new GMC. I have been shopping for a car for the last 3 to 4 months and I was planning to sign a contact with Barefoot GMC in Tappahannock, VA on the following Monday. I am very glad I stopped by your dealership. Even at 7pm when I arrived Dexter drove me and my wife around to see a few of your cars. He was very knowledgeable and friendly. We picked out a car we were interested in and he took us inside to work up a price then took us to talk to Patrick Bryant to see about a trade-in on my car. Patrick Bryant was very honest and up front on what he could do to put us in the new car we wanted. Even though you guys were actually close Patrick kept helping and working with us and gave us a price that we were OK with. The price was a few dollars more then the other dealer, but because of the trust that Patrick built with me I bought the car and I am very, very happy and pleased that I did. Dexter also stayed after hours to tell me and show me everything I needed to know about the car. Patrick as a car salesman,is the best, most helpful, and caring that I have ever bought a car from. I am 67 years old and I have bought about 20 cars in my life and dealing with Patrick Bryant was a complete pleasure. I feel like we developed a lasting friendship and if I were to buy another car I would definitely drive back up to Manassas to see Patrick Bryant, and if he wasn't working at your dealership any longer I would find the one he was working for just and buy my car there. Dexter, was also a great help and a very nice guy he also went out of his way to make us feel comfortable and not rushed. We didn't leave in our new car till about 9:45pm, and never once felt pressured because you were closed. I am now and have been in the retailer business for 90% of my life mainly management and I would rate these two guys as top notch. I would hire either one tomorrow. So don't let them go, they are a asset to your business. Thanks Very Much, Patrick & Dexter For your service and kindness. You guys are "GREAT"Cheers,Bob and Vera Kocher

shamrockva

16 de ago. de 2011

I was in and out the door in 45 minutes, financing and all. That makes a return customer out of this business owner. It's nice to know at least one dealer has figured this out.

jayz703

5 de ago. de 2011

The service was excellent and the sales people were very friendly and welcoming. Vince and Pat made the process easy and understandable. Granted, I had done my research and there was no negotiating (bonus!), but these gentlemen made the time enjoyable and were able to answer all our questions very satisfactorily. I will return when I replace my other car! Thank you Vince and Pat!!

Giantsfan3106

25 de jul. de 2011

My husband and I stopped by Joyce Koons GMC to just do some preliminary shopping and price checking on used SUVs but the service was so great and the car such a great deal that we left with a car purchased. Our dealer was Gary Johnson and he was enormously friendly and easy to work with. We would recommend him again to anyone else interested in purchasing a used car for a great price. Since purchasing our vehicle the tires were making a weird noise. The service department could not identify the cause, but noted the sound and equipped our car with 4 new tires at no cost to us! Now that is some good customer service!

Basso.John

20 de jul. de 2011

Steve Hughes worked hard to make sure my experience was good. Price was good particularly with rebates. Customer service team is aggressive about meeting needs. Service staff professional. Dealer facilities are nice.

jehreth

18 de jul. de 2011

I Had the oil changed. They did what they were supposed to but it took an hour. This seems a little to long to have the oil changed. Of course I will still bring my vehicles here for service.

sjbeller

11 de jul. de 2011

I have taken my bonneville to Koons for service since I purchased it there. The service department has always taken good care of my car and me. I have always been able to ask questions and talk to the service consultant about the repairs that need to be made. I always know that my car is safe and the job completed properly when I leave.

kenrturner

10 de jul. de 2011

Two Trips within a month2nd windshield replacement, request GMC windshiel not aftermarket since it broke after two years. took more than a week to receive, did not replace light sensort cover that was broke in firt replacement.Engine Light on, was told due to sticky thermostat, replaced themrostat and housing.

keynote1

8 de jul. de 2011

Jeff Miller has been our service advisor for many years and he has always provided great service, sometimes on very short notice. This time it was a leaky rear brake caliper and he had the job done and other service performed quickly as always. I would recommend him and the Buick shop to anyone.