James Lee

23 de sep. de 2015

New facility makes it quick and easy for routine services like oil changes, tire rotations, etc. Pricing is also competitive, wait time is not bad either. I will be back.

Patrick Allen Jr

22 de sep. de 2015

Everything was smooth. Nice and clean facility. Would recommend to others.

Christine Adams

20 de sep. de 2015

A new f-150. The service was good and the staff was helpful.

Ira Meyers

15 de sep. de 2015

We purchased a Fusion Hybrid, which we are very happy with. Service was excellant. Staff very helpful.

Alexander Stone

11 de sep. de 2015

The service was great and the attentiveness by the staff was wonderful, they kept me informed as to the progress during my wait. I will come back to Jones Ford for service!

Janet Leddy

10 de sep. de 2015

On Friday night of labor Day weekend a dash warning light for throttle body/drive train lit up. I called Jones on Saturday morning. Only the quick service area was open due to holiday. Charlie told me "bring in the car, we have a few fellas working in the main service area today." The part was replaced, the problem resolved, all under warranty, and on a holiday weekend. Thumbs up to Jones Ford for excellent customer service. I have been a customer at Jones since moving to the area 4 years ago and will continue to use them. Jones is my dealership of choice.

Steven Shumaker

10 de sep. de 2015

As always, it was great to deal with Jones Ford again. No pressure and best deal anywhere.The new Escape drives so smooth.

William Taylor

25 de ago. de 2015

The service was excellentThe experience was excellent

Patricia Moorer

23 de ago. de 2015

Easiest people to work with when purchasing a vehicle. Great buying experience!

Clarisse Crusan

19 de ago. de 2015

The service was excellent and everyone was really helpful in getting the exact vehicle I wanted, especially Mike Smith and Chris Pelt. They worked really hard to come to an agreement on a vehicle and price that would work for me and the found the perfect one. I couldn't be happier with my experience at Jones Ford!

Lynn Herron

19 de ago. de 2015

Jones ford sale staff was very helpful in the purchase of my focus. Mike Kane and Mike Smith were very professional in the way they presented the vehicle and the specific waranties to protect my car.From the time I entered the dealership ,it only took about 4 hours to roll out with a new car !!! My thanks to Jones ford for making this purchase so smooth and easy !!! By the way... this is my first new car (hopefully not my last )

Audrey Johnson

18 de ago. de 2015

The staff at Jones for was very helpful when I was purchasing my new Ford Escape. They were trustworthy and friendly. Jordan made sure that any questions I had were answered and I felt confident in my decision to buy my Escape.

Brian Lindgren

17 de ago. de 2015

For the oil change portion, no issues. However, during my previous oil change it was suggested that I replace the windshield wipers. I agreed, then afterwards it seemed that the wipers were not functioning properly, particularly the driver's side. When I returned to Jones Ford for another oil change I mentioned the wipers and they told me one was put on incorrectly and they fixed the error. The next day, when I stopped at a gas station about 200 miles out of town, one of the wiper blades came off - luckily it was not raining, but given that I was on a road trip, seeing the blade detach was not a vote of confidence. I don't really have the time to keep coming back just for wiper blades. I may ask for a refund on that portion of my bill and get the blades done elsewhere.

Janis Bottorff

15 de ago. de 2015

We had an excellent experience while purchasing my Ford Edge. Everyone at Jones made us feel welcome and it shows that you have worked hard to obtain a good reputation.

Darryl Eade

14 de ago. de 2015

I purchased new F150 in 2013. We love the vehicle. The panels between the windows on the passenger side had to be replaced twice. They were fading and warping. I was recently in the Jones ford dealership for service and the panels were messed up again. According to the service manager(s) the parts are no longer covered with the normal warranty and not covered with my extended warranty either. It had been 364 days since they last replaced them. I bought my truck at Jones Ford and get it serviced at Jones Ford. I told anyone that would listen that they should be replacing these parts at their cost not mine. I was within a year of the last replacement and only 2,000 miles out of orig warranty. And, why would i want to buy these parts that have gone bad every time they replaced them? I left the dealership still not sure how they could hold such a hard line with a good customer. I got a call the next day from the service writer and he told me that Jones Ford was going to replace the parts at their expense. I congratulated him and his dealership for a well thought out decision. I also told him that their gesture of good will saved them a customer today.

Christopher Jones

12 de ago. de 2015

I had a my 2012 edge worked on and everyone was great!

Brent Fleming

10 de ago. de 2015

I purchased a 2015 F150. I worked with Pank, and he was great. He was not pushy at all. He listened to what my wife and I were looking for, and he helped us find the appropriate vehicle in our price range. Pank did a great job communicating with me via phone and text prior to the purchase. I will definitely call him the next time we need a car, and I will recommend him to my friends and family.

Elizabeth Kelly

10 de ago. de 2015

I would have to say that this was the best car buying experience I have ever had. My Salesman Mike was so patient,kind and tech savy. He took the extra time to make sure I new how to use the features of my new Escape. He helped me choose the best automobile to meet my future needs. He is a valuable asset to your team!Mike the Credit Manager was very sentive and compassionate to me as I shed a few tears as a signed over my 2006 Mustang GT. He also did an awesome job of explaing the documents as I was signing.Thank you all -

Josephine Stent

9 de ago. de 2015

very good service staff was very nice waiting period was not to long. vending machines were good whike we waited

Lucy Grange Walters

8 de ago. de 2015

I bought a Ford Edge. They were very helpful. They made sure I understood all the things I needed to know about my new car. I love it!

Michael Black

7 de ago. de 2015

The best esperience was that at no time was I push or rush into purchasing my new car. I can to the dealership just to look and was given all the time I wanted to look over the car and when I needed question answered only than did my sales person approached me to provided the information I needed. The building was under construction and the sales office was really quite small. Dee who was answering the phone in the sales office help make my visit to your office an enjoyment. She took time to offer me water while I was waiting for my appointment.

James Clark

5 de ago. de 2015

quick turnaround, got the car back on Thursday because my husband had a medical appointment with an operation on Friday. Tks

Brian Shelton

5 de ago. de 2015

I purchased a 2016 Escape. The staff and service was top notch. It was the most enjoyable car buying experience that I have ever had.

Theresa Mclaughlin

30 de jul. de 2015

I have been a customer of Jones Ford for over 20 years. I bought my first Ford from you in 1996. I have always had wonderful service and the staff is very friendly and helpful. I currently have a 2012 Explorer and I love it. I can't wait to see the new face of Jones when all the construction has been completed.

Audra Shankle on behalf of Fusae Shankle

29 de jul. de 2015

Pank was the best sales person I've dealt with in years. Simple, straight to the point. Answered all of my questions and my mother purchased her new vehicle with her trade-in with no problems or issues. Everyone from the receptionist, to Pank, to Rodgers, to Diane (finance) were great. A pleasurable experience except I wish the car had been detailed a bit more.

Kristopher Kut

29 de jul. de 2015

Everyone at Jones Ford was courteous professional and made the car buying experience pleasurable. The manager and finance manager were first class. They went through everything thoroughly and really put the customer first. It was the best car buying experience we have ever had. They went out of there way to make sure we got what we wanted and to make sure we were getting the best possible car. Bought a 2016 Ford Explorer!!

Jenna Mattson

29 de jul. de 2015

I purchased a F-250 from Pank and couldn't be happier. Everything from the initial contact to the final purchase was very easy. I thoroughly enjoyed doing business with a dealership that doesn't haggle and have hidden fees, etc. Everything they stand for and the business they run is 100% fair and honest!

Kathern Jackson

29 de jul. de 2015

I purchased a 2010 Ford Escape on 21 July 2015. Lovvvvvvvvvvvve my ride. I searched the internet the night before compared the two Ford dealerships one in North Charleston and the other in Summerville, Jones Ford caught my eye, especially the price. I tagged 5 vehicles I wanted to check out one of them being the Escape. Sal the internet sales rep. contacted me via text the next morning. Scheduled a 130pm showing within 30 minutes I was sold on the Escape, very clean, low miles,and it came with a bumper to bumper warranty for another 17 mos.. I was in my new vechicle within 3 hours due to 3 other deals ahead of me, that along should tell you about the service at Jones Ford, great customer service. Also, I want to add my car insurance dropped 41 dollars every 6 months. I broke in the Escape over the weekend and rode her to North Carolina, Cherry Pt MCAS my daughter, grandson, and son-in-law loved the vehicle. Escape handles well. Great on gas!!!!

Christian Carlson

28 de jul. de 2015

Leased a new 2015 F-150 working with Mike Kane. Worked out 90% of the deal before walking into the dealership and then he made the deal even better when I came in to get the truck. Facilities are not great while they're build the dealership

Michael Brogan Jr

26 de jul. de 2015

Ford F150 drives great travelled from SC to Key West with 4 adults and coolers/cargo without slightest amouncomfort

Daniel Walker

26 de jul. de 2015

Outstanding customer service! Daniel Jones did not pressure us into anything we did not want and made our experience one to remember!

Karen Stout

23 de jul. de 2015

Very happy with the experience and was well taken care of.

Willie Kennedy Jr

22 de jul. de 2015

You are quick and professional. Customer waiting room was clean and comfortable.

James Wyatt

22 de jul. de 2015

From the first time I walked into Jones Ford it was nothing but polite and helpful personnel. It made my buying experience so easy. I want to thank all of the people that help me specifically Pank what a awesome salesman he is.Thank youJames Wyatt

Richard Norman

22 de jul. de 2015

Everything went well .... I called your general phone # and the Women on the phone helped get me to Quick Care for my brake issue. The people at the Quick Care were very helpful and I was on my way in less than an hour with the problem fixed, under warranty, with no problems.

Manuel Enciso

21 de jul. de 2015

The experience was very good, we were treated without pressure but with honesty and clarity. The process was smooth and clear. We were pleased.

MSidellUSMC

20 de jul. de 2015

Started talking with Sal through text about a used Ram 1500. Drove from Beaufort and he had it ready. Great truck, great deal. Thanks, Sal.

Jo Anne Hiers

20 de jul. de 2015

Purchased all my cars at Jones Ford for over 20yrs. Always good service. The only person I deal with at Jones Ford is Mark Smith. He gives the best service and trust him to give correct info and not inflate price or what needs to be done.

Anne Marie Maghakian

15 de jul. de 2015

Purchased 2013 Ford Escape From Jones Ford, Inc. Would never go to any other dealership. They are professional and friendly!! A family owned dealership that treats you like family!! I have had every scheduled service performed there. Great service with great price!!

Ruby Knight

14 de jul. de 2015

I purchased a 2012 Ford Edge. The staff was very helpful and they provided excellent service.

Suzi Baldrick

14 de jul. de 2015

Thoroughly enjoyed our time at the dealership this past weekend. Our salesman, Pank, definitely knows his product! Got the job done and found exactly what we wanted. I will definitely recommend him to family and friends. He went above and beyond for us in every part of our car-buying experience. Thanks so much for all of the bottles of cold water, as well!!!

Elizabeth Truette

10 de jul. de 2015

Love my new Ford F-150 XLT!!! Was an easy buying experience with Pank helping as my salesman and thanks so much to Mike Smith for working to get me a great payment and warranty!!

Frank Markowski

9 de jul. de 2015

Most impressed with Sales Manager Marty Maghakian. He turned a potential problem/disagreement with the service department about a loaner car while my just purchased new car's electrical problem was addressed.This Sales Manager knows how to handle a customer's problem and is a valuable asset to Jones Ford.

Lauren A Gordon

8 de jul. de 2015

Lauren G. - My experience at Jones Ford on Rivers Avenue was excellent. From the time I first inquired about a vehicle Mike Kane was helpful , reliable , and persistent. Every time I needed to come up the dealership he gave me a ride. I never once felt pressured, rushed, or pushed. I ended up purchasing a brand new car (2015 Ford focus) than the used 2011 Chevrolet cruise I first inquired about. I much rather perfer my new car. Mike in loan office is a kind and friendly guy whom really makes you feel welcome. When you first walk into the location the atmosphere is just friendly and welcoming they really made my experience alot easier. They are 1 of the best dealerships in Charleston SC and you can quote me on that. -Lauren A. G.

Anne Marie Maghakian

7 de jul. de 2015

Jan was great at the Quick Lane. Full service on my 2013 Escape. In and out in no time with friendly service!!

Lakisha Johnson Wells

6 de jul. de 2015

2015 Ford Explorer, I have to give it to Pank I thought that I would not ever get into a vehicle I wanted and I thought that the payments would be too much. NOT so thanks to Pank and Ms. Diane they really help me get into the vehicle I wanted with low payments God has given me two angels at Jones Ford on Rivers Ave and they are Pank and Ms. Diane. Thank you both so much for everything you treated me like family and that is a great feeling!! Keep up the great work and I will send people your way for sure.

Dwight Bobbitt

4 de jul. de 2015

I purchased an F150 super cab, an awesome truck with great customer service very honest with great integrity.

Gloria Grismore

1 de jul. de 2015

We came in to wait an hour and a half. We had the time. The customer waiting room was great. But before I could get out the door to go look at a second car they had us done and even had the time to repair a recall. Totall time 45min. What a great team you guys have. *****star rating from me.

Everett. A

1 de jul. de 2015

My experience with the Collision Repair Center of Jones Ford was excellent. The young lady charged with the care of my vehicle (Yvonne K.) was better than I could have ever anticipated. She handled my truck from the intake phase to the repair phase and through the detailing phase. Yvonne kept me informed every step of the way. Her attention to detail, and patience for and with me the customer proved her as an invaluable asset to the Collision Repair Center team. I was having trouble with the Insurance Company that had to pay the damages their client inflected on my Truck. Yvonne stepped in and took care of it with ease. Her cheerful personality towards me and no nonsense attitude towards the insurance company proved to be a very good combination. Due to her assistance my truck was competed 1 week earlier. The other personnel of the Collision Repair Center that I had to interact with were also very pleasant. All things considered the entire experience was very satisfying and I tribute that to Yvonne and the Collision Repair Center team that backed her up.

Deborah Wilmoth

29 de jun. de 2015

Everybody at JONES FORD is extremely helpful and they treat you like a member of their family. They care about your individual needs and make sure that 0ur 2014 Ford Fusion receives the best top notch service that money can pay for.

William Taylor

26 de jun. de 2015

MY shopping experience at Jones Ford was amazing,they were courteous and took care of everything. Facilities under renovation but, will be 5 star when finished

Sharon Dillon

26 de jun. de 2015

It was quick, efficient and reasonably priced. Who could ask for more???

Jimmy Needham

25 de jun. de 2015

Fast and courteous service. Just as my wife expected.

Dean Ezell

23 de jun. de 2015

The staff was very helpful. We broke down on the interstate and the President of Jones Ford came and picked up my wife (I waited for the tow truck). The heat index was over 100. My car was towed to Jones Ford and was fixed in a reasonable amount of time. All of the personnel I dealt with were courteous and helpful.

Julia Denning

22 de jun. de 2015

Gave quick service. When inquired about having some warranty they assed my problem and gave me an appointment. I return the car for the appointment and the corrective measures were completed ahead of estimated time. The staff in the quick service department have been easy to work with.

Richard Davies

19 de jun. de 2015

I brought my 2008 Shelby GT500 to your dealership because nobody else has ever touched that car and I trust Rick in service to provide that excellent care.My new problem with the clutch does not make me happy. The car has 19,500 tender loving care miles and has clutch problems, really?This is a known problem with 2007-2009 GT 500s and Shelby's but Ford says it is normal wear and won't cover it under the Extended Warranty and yet the replacement parts are 2010.Chis in service is handling the problem and I trust he will treat me fairly, and I know he can only do what he can because his hands are tied. I appreciate all he is doing.

Michelle Brown-Nelson

19 de jun. de 2015

I purchased a brand new 2015 Ford Expedition from Pank Vij at Jones Ford. I received excellent customer service from Pank the salesman, Mike the credit manager and the receptionist at the front desk. They were very helpful, warm and inviting. They made me feel like I was part of the Jones Ford family! I chose my vehicle online and Pank had it ready for me at the front door when I arrived. Pank showed me how to use all of the digital equipment and was very patient and knowledgeable about what he was talking about. I highly recommend Jones Ford to anyone shopping for a vehicle. I am well pleased with the services I received from Jones Ford.

Albert Montillo Jr

19 de jun. de 2015

Jerry Lavender took care of everything for us ... great Ambassador of Jones Ford

expedition lover

18 de jun. de 2015

Pank Vij sold me a brand new 2015 Ford Expedition and I am very pleased. I spoke with Pank on the phone and when I got to the lot, Pank had the vehicle I had chosen off of the Internet cleaned (shining) and waiting on me at the front door. Pank was so kind over the phone and in person. Pank was very knowledgeable and explained all of the features and showed me how to use and access all of the features. I am pleased with the service from Pank, the finance manager and all of the associates I came into contact with. I highly recommend Jones Ford.

Michelle Nelson

18 de jun. de 2015

Jones Ford is excellent in every category. I am well pleased with the service I received from Pank Vij, salesman and Mike Smith, credit manager from Jones Ford. If you are in the market for another vehicle, I highly recommend that you contact Pank with Jones Ford.

Valued Customer Mi-tech Inc Bill Totten

17 de jun. de 2015

It was a pleasure dealing the Salesman Daniel Jones. We have made two out of town job related trips in the truck and the Drivers and Passengers stated how well the truck handled and that the ride was superior.

J Noel

17 de jun. de 2015

I went in with my own pre-approved financing. Michael Kane was my rep and he was professional and extremely helpful leading up to, during and even after I purchased my car. I told him what I was looking for and he was able to find it and have it shipped to the dealership in a few short days. I'll be doing my car buying with Jones Ford going forward and have recommended them to anyone I know in the market for a car.

TWayne Campbell and Son, Scott Whaley

17 de jun. de 2015

2014 Cargo Van The Staff was OutstandingThe only reason I selected 2 stars for Facilities is because they are under construction and building a new center. The other 5 times I have purchased a vehicle here it was always very neat and clean. Well presentable. Even with all the work going on the staff were well dressed and ready to explore the lot in the 100 degree heat and carting us through the maze of what's going to be a wonderful site when finished. I've tried others but, here I feel so much more relaxed and welcomed, from the very first time.

Brenda Marking

16 de jun. de 2015

I bought a Ford Explorer Ltd and just love it. It has everything I wantedvin a car. The Salesman and also the Financial guy were both terrific! They answered any and all questions asked. Jones Ford is great... this is our 5th auto from them and we have never disappointed.

Richard Welch

15 de jun. de 2015

2015 f150 EVERYONE WAS GREAT..AND THE OVERALL DEAL WAS GREAT

Christopher Clark

14 de jun. de 2015

We bought a 2014 Ford F-150. The truck has been amazing. Pank was our sales representative and he took care of all our needs. I had my kids with me (ages 2 &4) and they got them snacks and drinks to help them not be bored during the process. When they had lunch delivered they offered to us to. Over all Pank was the best sales representative I've ever had and Jones Ford team was awesome to!

Robert Asbell

14 de jun. de 2015

Thing were good . Mark willard did great job not alot if pressure. My girlfriend had bought an Ecsape a couple months back and thats why i purchased my 16 ford fusion from there. Hopefully she will get credit for it only reason i came there was way mark made her feel. Her name is joyce moser

Ann Hofbauer

13 de jun. de 2015

Crown Victoria 2005: I bought this car from Jones Fotd in 2005. All the service for this car has been done at Jones Ford. The service has always been excellent. I love the new service facility. It's a big improvement.

Jeffery Myers

12 de jun. de 2015

This was the best experience I've ever had buying a vehicle.Jones Ford gave me a better than I expected trade in value for the 2012 f250 I traded,and good price and great cash back offers from Ford for the 2014 f150 that I bought from them.Christina the sales associate was the best I've ever dealt with,she didn't give me some stupid sales tactic or worn out phrases that I've experienced at other dealers,just great service and she went above and beyond to be as helpful as possible.The whole experience I had at Jones Ford makes me proud to own a Ford and deal with Jones Ford and buy another Ford from them.

Kyle Hick

11 de jun. de 2015

Everything went good. Sal is a great salesman! He helped answer all my questions and get the truck how I wanted it before I purchased it. The purchasing process went well and I was pleased with interaction from both the finance department and service. My only negative comment is that my truck is dirty in the inside. If someone vacuumed it, they need some vacuum training. How is there still dog hair on the roof of the car? Yes the inside. Right above my head as I drive I can see it. Plus a tennis ball under the seat that was the dogs as it had chew marks and more hair on it. I know it's a used vehicle but you can give me 10 minutes to clean it. That's it. Thank you.Kyle

Marlene Rosenthal

10 de jun. de 2015

Absolutely love my new car, drives beautifully, quiet on the road, really enjoying all the bells and whistles.Looking forward to leasing many more cars from you in the future. We made the right choice leasing a Ford!

John Cormier

10 de jun. de 2015

This was my fourth or fifth purchase from Jones Ford and I've never been disappointed. This time, instead of an F-150, I opted for a Mustang GT coupe! This was my first excursion into the world of "muscle" cars and my long-time sales rep, Frank Troy, went out of his way to be sure I knew how to sort out the models and options. No pressure at any point in the process from anyone involved. A relaxed and pleasurable experience . . . not something I've experienced from other dealers over the years. I'll be back!

Christine Whitacre

10 de jun. de 2015

Service took longer than it should have. Don't know about quality of repair. Another ongoing problem not solved yet but service welcomes further testing if necessary.

Albert Green Iii

10 de jun. de 2015

2015 mustang gt really love the car service was excellent the staff was great but found the car on there Internet site and bought the car from sal he's the best thanks sal

Vincent Inzerillo

7 de jun. de 2015

Great service people!! very nice every time! Facilities are under construction,

David

7 de jun. de 2015

My recent experience purchasing a F150 was great from start to finish! Sal, Phil and Mike all went above and beyond to make the entire process unique and definitely represented Jones Ford in a very professional manor. I will recommend and do business with Jones Ford in the future.

Heather Coble

6 de jun. de 2015

I had to leave my car for a while?.it was very clear that the team was ok with this and never hesitated to tell me.The team was efficient and prompt. They called me immediately when my car was ready. I couldn't pick up for a while, so they kept it and gave me a free tire inspection, rotation while it waited for my pick up. Awesome. I had a great experience.

Johnathan Moore

5 de jun. de 2015

I am a return customer due to the quality no hassle service that I received from Jones Ford. I came in knowing what I wanted and they made it happen!! Exactly one year prior to my most recent purchase of the our New 2014 Ford Flex from Mel, I purchased a New 2014 Ford Fusion from Harry. Both of these gentlemen were professional, personable and very knowledgable. I look forward in our future business together. I plan on telling everyone about my experiance!!

James Mastin

2 de jun. de 2015

My oil and filter change was completed promptly, less than 30 minutes, very good. The staff were pleasant and friendly. Facility is currently under renovation/construction. Will be awesome when done. Still pretty nice even now.

Amy Schulman

2 de jun. de 2015

Christina was a terrific person to deal with. She was extremely organized and helpful taking plenty of time to answer questions and showing me how things work.

Wanda Burns Pitts

2 de jun. de 2015

I purchased a 2014 Ford edge earlier this year from Jones Ford and I am loving it. This is my second edge. Everyone from salesman to manager was very helpful.

Oswaldo Nava Jr

29 de may. de 2015

Jone's Ford has an exceptional staff and even under construction they had the time to tend to my every request, great job I know where I will purchase my next vehicle and possibly encourage others to do the same.

Herman Schoob Jr

28 de may. de 2015

Every thing was fine. Will be back for next servive

George Huggins Jr

28 de may. de 2015

I purchased a used 2009 Honda Ridgeline. Jeremy Brooks was just great to work with... not pushy at all, and very responsive when I asked for more info. He reached out to me after the sale to ensure that I was happy with the vehicle and he even pursued historical service info for me. I will definitely recommend Jeremy at Jones Ford to my friends.

Kevin Dean

26 de may. de 2015

Thank you Holly! I have purchased vehicles here, had service work done for years and just experienced dealing with the body shop. All work and dealings were professional and I have been very satisfied. Would recommend.

Robert Bills

23 de may. de 2015

Great dealer to work with! Great value for the vehicle.

Amy Fore

22 de may. de 2015

Mark was very helpful in the Service Department. KEPT ME UP TO SPEED VIA OHNE ON PROGRESS OF REPAIR.

William Jones

22 de may. de 2015

Yes, the service at Jones Ford is always excellent. I have been getting my service work done there since I bought the car and enjoy the courteous and friendly staff. I am also greatly impressed with the upgrade taking place there now.

Robert Engler

20 de may. de 2015

You fit me in 30 mins after my call, did repair same day. Could not ask for better service.

Jimmy Needham

20 de may. de 2015

My salesman, Joe, made this one of the easiest car buying experiences I have had. I am 67 years old and purchased a number of vehicles over the years.

Glenn Addison

19 de may. de 2015

Great job fixing the F150. I will be back soon and appreciate your help.

James & Linda Sineath

16 de may. de 2015

We have been Jones Ford satisfied customers for many years now. Richard and all of the wonderful people there work with each of their customers in the Christian manner that we have all come to expect. Glad they are here. James & Linda Sineath

Travis Rich

16 de may. de 2015

Mel Gordon was very helpful in the purchase of my 2015 Ford Edge. He prepared the sale documents ahead of time and even stayed after close of business to help work around me and my wife's busy schedules. Mike Smith also made the financing experience very clear and even made it fun. Excellent job gentlemen!

Jennifer Coffman

15 de may. de 2015

Pank, who was my sales guy, went above and beyond what I would ever expect from someone in the sales department. When he found out my mustang was in an accident and I would be bringing her to Jones Ford for repairs, he contacted Danny Carter in Collison to get the ball rolling for me. Danny was great to deal with through the entire process. Very friendly and kept me updated on what the status of the repairs were. He treated my 'stang like she was his own. Couldn't be happier with the service.

Brandon Pounds

15 de may. de 2015

My experience went pretty well, although I got more or less pushed to test drive the mustang before discussing anything else.

Gerald Young

15 de may. de 2015

The staff was very professional in their jobs and they were very nice to the customers. A job wel done and keep up!!

Adam Vinglass

7 de may. de 2015

Ford Fiesta 1.0L EcoBoost. Great Service! Joe Thomas treated me right and fair upfront with everything. I can respect that no games or scams just up front Joe. Thanks for everthing

Gwendolyn Brown

6 de may. de 2015

I had an oil change. Staff was nice but it took 2 hours. I had time but I wasn't warned it was going to be that long. Upon checkout I was told they were short staffed and the person apologized. I think I should have been told those things at the beginning

Jonathan Chacon

6 de may. de 2015

I purchased a Subaru wrx the service was great.The staff were helpful and friendly not pushy.

Joseph Cao

5 de may. de 2015

I called all over the state for quotes. Sal gave me the lowest one and the fastest buying experience with no hassle or sales gimmicks. He was very knowledgeable and tech savvy. I preferred to do everything by phone or email and Sal was more than happy to oblige.He also did a great job working with the finance department to maximize my incentive rebates.

Gary Banks Iii

5 de may. de 2015

Service on truck was fast and done right. Friendly folks

Rodney Campanella

4 de may. de 2015

Went in for a warranty repair. It was done well..........................................................................................

James Brown

4 de may. de 2015

Friendly, helpful, and informative; a good experience!

James Gray

2 de may. de 2015

Repairs consisted of warranty work on the AC unit and an air bag warning lite. AC compressor was restored and the drain pan for the condensate was hopefully cleared to allow moisture to drain to the exterior and not on the floor mats. All repairs seem to have been done, however the moisture from the AC is still being watched as the weather has been cold & damp not allowing sufficient drying of the carpets. The panel that covers the fuel pump was not properly replaced from the drain pan repair and done by me.

danigirl_94

1 de may. de 2015

I purchased a certified pre-owned Ford Escape from Jones Ford. I had many issues with it, which was surprising to me because I guess I thought purchasing a certified pre-owned vehicle would mean I wouldnt have as any issues with it. I took it in for warranty work at Jones Ford and was surprised with the disorganization of the staff in updating me on the status of my vehicle. I was provided with updates on other vehicles at times. After contacting the service manager, I was made several promises of incentives in order to ease my aggravation, all of which were not fulfilled. I ended up having to take my vehicle back for a second time weeks later with one of the same issues. I am currently still having the same issues with my vehicle but will not be taking it back to Jones Ford.

Thomas Ulmer

29 de abr. de 2015

I have a 2013 Ford Escape and my battery was bad. The staff confirmed the problem and had me on my way in a reasonable amount of time.

Arthur Adcock

29 de abr. de 2015

I am more than happy to state I am a repeated customer of Jone's Ford motor company. I have repeated this more than once to friends and will surely do so again, you had treated me with great kindness and customer satisfaction which is so important in todays world! You take the time to explain all the pros and cons (if any) when presently the vehicles and services at Jones Ford. I bought my last vehicle 2012 F-150 and your sales person Mrs. Wanda Murphy took the time to make sure I was getting the vehicle I wanted. Jones Ford Motor Company should be very proud to have employees such as you do. Ones who knows the product and the services available to support the product (such as Ford). I made it a point maybe look else where in addition to Jones, however I made it a greater point to come back to Jones for your professional altitude and knowledge of the product. I couldn't ask for any better service if I had too, you set the example for others to follow ( and I must say Mrs. Wanda Murphy and all the staff do also at Jones).Now days a New vehicle is almost always the 2nd highest expense in one's budget and you want to make sure you get the best! I am repeat buyer at Jones Ford Dealership and most of that is because of people like Mrs. Wanda Murphy and the product at Jones Ford.Very respectfully,A.L. 'Butch' AdcockSummerville, SC

Tracy Scott

28 de abr. de 2015

Friendly and fast service. I like the new jones Ford

Gary Freeland

28 de abr. de 2015

Easy! Tracy's low pressure approach and constant supply of (honest) answers to our questions made this experience the way it should be. Diane (finance) was also informative and easy to work with.... Overall, very well done.

Mike Herman

27 de abr. de 2015

Service was good very happy with the work done. Will be back for future service

Adam Vinglass

27 de abr. de 2015

Joe Thomas treated me outstanding the best experience I have ever had buying a car upfront about everything I have recommended Jones and Joe to my friend one will be buying one from Joe soon

Harvey Nathan

26 de abr. de 2015

Jones has serviced my vehicles for the last several years and since I continue to allow same I am obviously quite happy and satisfied with staff and service, particularly with the helpfulness of "Bobby and Frank"

Alan Chambers

25 de abr. de 2015

Your service is, as always, excellent! However, I am becoming more displeased with the vehicle. The "repair" did not correct the transmission problem. I haven't had time to call for another appointment.

Donald Milliken Jr

24 de abr. de 2015

Everyone is always nice and eager to help. There is always hiccups in everyday life. But we have been dealing with Jones Ford for over 40 yrs and 3rd generation.

Tracy Scott

24 de abr. de 2015

Friendly staff and service guys are quick and to the point

William Moylan

24 de abr. de 2015

Wanda Murphy was a pleasure to work with. No hard sell, just listened to what I was looking for and met my needs 100%. I am enjoying my 2012 Kia Forte and will definitely refer my friends and family to Jones Ford, with an extra special referral to,Wanda. Thanks a bunch.

Chuck Thompson

24 de abr. de 2015

Service writer was prompt and helpful. Called when vehicle was finished.

Leland Cox

24 de abr. de 2015

I received the usual excellent service I've been accustomed to since purchasing my 2010 Ford Explorer from Jones Ford.

Yvette Cummings

24 de abr. de 2015

I was traveling from Florida to North Carolina pulling a horse trailer when the transmission on my 2011 Ford F150 truck died. It was 11:00 pm. I was in South Carolina. We managed to pull into the local Ford dealership (Manning, SC). In the morning the service center confirm that the transmission needed to be replaced. The dealership in Manning was unable to locate a replacement vehicle. I started to call dealerships within a 100 mile radius looking for a replacement truck. Wanda and the staff at Jones Ford immediately went into action. Using my current tuck as a guide they located a new truck with the same towing capacity, had it delivered to the dealership, agreed to tow my old truck from Manning, installed the trailer brake controller and had everything ready to go when I pulled into the dealership a week later. It was an amazing experience.

David Fabian

24 de abr. de 2015

I had been looking for a late model, low mileage truck for almost 2 months. Pank kept in constant contact with me once we found a truck. So far it is driving excellent and getting good gas mileage. The buying experience was excellent. We only had to negotiate the price 2 times to make the deal. Would certainly look to Pank and Jones Ford for my next vehicle purchase.

Dennis E.

24 de abr. de 2015

Jordan Bassett was AMAZING in helping us pick out our 2013 Ford Explorer!!! He was easy to work with and helped us through the entire process. He was even patient with us as we had to leave to go pick up a sick child from school. The financing process was easy and we were walked through everything step by step, and even over the phone with me, since I had to leave to go to a meeting! We were very pleased with the deal we walked away with, as well. We would recommend--and already have recommended--Jones Ford and Jordan to anyone we know looking to buy a new or used car.Thank you for such a wonderful buying experience!!!~Colleen and Dennis E.

Stephen Whisenant

21 de abr. de 2015

Keeps me informed of upcoming needed maintenance and when it should be completed. I keep the maintenance log up to date and I make it available when I come in for service. No need to ask me what I need or want, just review the maintenance log. Generally service is completed within 30 minutes to an hour and I don't mind waiting. Overall I'me satisfied.

Donna Fleming

8 de abr. de 2015

Everyone was helpful. Service was quicker than was estimated.

Melody Revell

7 de abr. de 2015

I traded in a 2011 Kia Sportage, for a 2014 Ford Focus. I really was looking to get a used car, but after Mike told me all the rebates and how a New car maybe a better choice. And he was right. I got a great trade in price! Everything went smooth!

Ed

7 de abr. de 2015

The new Quick Service area was great but this survey of added more 50 characters is annoying

William Hogan

7 de abr. de 2015

Great service and timely response. Love the new repair facilities.

Jeffery Jones

2 de abr. de 2015

F250. Service was Stellar. Staff is remarkable. Facility under new construction. Looking forward to seeing the new facility.

Gerald Hornsby

31 de mar. de 2015

Service was great and fast too. Thanks ......................................................................................

Jerry Connolly Jr

31 de mar. de 2015

Very Good. Very Good. Very Good. Very Good. Very Good

Rodney

25 de mar. de 2015

Jeremy Brooks was prompt in greeting me when I waked in to look at a car. Helpful and pleasant experience - Thank you.Diane in the Finance Office was good in putting together a lease deal for me.

James Boyd

25 de mar. de 2015

Great service. Daniel Jones did great. I was in and out in one hour on a Saturday evening at 5:30. No games. Straight deal.

Willard Warren

24 de mar. de 2015

We have always gotten good service at Jones Ford.We will buy from there again.

Robert Anthony

24 de mar. de 2015

I have always received first class service at Jones Ford. I would never take my car anywhere else.

Margaret (Zizi) Archambault

24 de mar. de 2015

Jordan was a great help and super nice while I had to choose a vehicle on a short notice !Thank you !

Danny Long

23 de mar. de 2015

My service advisor was awesome she greeted me as soon as I walked in (sorry I think her name was Laura)and handled my car like it belonged to her. She called me when it was complete let me know it was ready for pick up at my convience, I was very pleased with my experience. However It would have been better if I didn't have to drive thru your maze of construction, that was rediculous!

Fred

23 de mar. de 2015

Pank contacted me when I notified him about a Ford F-150 i saw on Cars.com. He was very helpful throughout the process, and not too pushy about me making a purchase. For the most part, I knew what I was looking for and Pank really just helped me fill in any questions I had. We took care of business in about 2 hours, and i would definitely recommend them to friends and family.

Lauren Jones

23 de mar. de 2015

Daniel was wonderful! He truly helped me find the perfect car for me. He went above and beyond and took the time to get to know me and know what car would be best.

Pamela Coleman

23 de mar. de 2015

Great and friendly service. I do not need 50 characters (as required) to say that the service was good.

Paul Legg

21 de mar. de 2015

Joe Thomas made my truck purchase enjoyable and easy. He provided quality information in order for me to decide on a specific truck. He was not pushy which others have been, but he was involved from the start to make sure I got the right truck for my family needs. From sales to finance to driving away, my experience at Jones Ford was great!

C-Max

21 de mar. de 2015

Completely recommend. Went out of their way to make buying experience comfortable and smooth.

Daniel Dillehay

20 de mar. de 2015

We have been doing business with Jones Ford for many years, in excess of 5 cars. The sales and service staff are always nice and easy to work with. Everyone treats us like family.

Emily O'Connor

19 de mar. de 2015

Love the new building and Jones Ford was excellent as always.

Eddie Williams

18 de mar. de 2015

Great team to work with, everyone is professional and knowledgable of their occupation.

David Wich

18 de mar. de 2015

They took care of me by helping me but my first car every step of the way

Joseph Riollano

18 de mar. de 2015

My wife and I were purchasing our 1st new vehicle a 2015 Explorer. Never having purchased a new car we were feeling intimidated as we got onto the lot. Mark Willard came over and greeted us. He took all the fear and intimidation away. Made us feel very comfortable and we felt like we got a great deal. Thanks to mark for doing an excellent job and being a true professional

Marty Chandler

18 de mar. de 2015

2011 Explorer...Great service, Laura the writer and Joey Coker the tech was outstanding.

Paul Wilbur

18 de mar. de 2015

The service staff is always helpful and go out of their way to do things right. This particular service visit was simply done to facilitate a trade in, which was completed successfully. While I enjoy working with the service folks, hopefully with the new vehicle I won't be seeing them as much!

Jeff Catlin

18 de mar. de 2015

Had 4 tires installed on a work truck and it was done quickly (same day) and at the price quoted!

Cheryl Gamble

11 de mar. de 2015

Staff was friendly and very helpful . Construction was ongoing at dealership but was still accessible

Randolph Owens

11 de mar. de 2015

I WAS VERY SATISFIED WITH EVERYTHING.I PURCHASED A 250 TRUCK.THE WHOLE STAFF WAS VERY INFORMATIVE AND HELPFUL.

Michael

9 de mar. de 2015

I was in the market for a new Expedition and have to say that the level of overall service was exceptional. I first inquired online and got an immeidate response from my salesman, Pank Vij. He located the exact vehicle I was looking for, guided me through the process, kept me informed along the way, and delivered everything as promised for a fair price. I would highly reccomend both the dealership and Pank without hesitation.

Jarrod Kalebaugh

7 de mar. de 2015

Christina made the purchase of the Ford F150 i bought very easy. She's an excellent salesperson.

Jim Davis

4 de mar. de 2015

I recently purchased a 2015 Explorer from Jones Ford, Pank Vij was my salesman... I'm very pleased with the service, attention, quick responses to my questions, and ultimately, we purchased a new car from Pank. Pank is a gentlemen, and a man of his word. I am very pleased with the car, and after sales service. Everyone at the dealership was courteous, attentive and pleasant. Nice Job, a great buying experience. I definitely recommend this dealership.

James Phillips

4 de mar. de 2015

I have had a few issues and the oil change was great but you having two departments to look at something really is a little aggravating that I have to take the car to another building to have the issues looked at.

Laura Owings

4 de mar. de 2015

The service was thorough and courteous. Would like car to be cleaned when picked up especially dirty marks made when serviced.

Willie Kennedy Jr

4 de mar. de 2015

I typically get overcharged for the cost of an oil change.

Jonathan Archer

3 de mar. de 2015

The computers were down due to the construction on the property. However the service representatives were still helpful and interested in getting their work done. By service call was quick and easy even with the delays no computers or telephones

Michael Blackman

3 de mar. de 2015

purchased 2014 ford focus. Jerry was everything I could ask for in a salesperson. very helpful and knowledgable. would buy from him again and recommend him to my friends.

Michele Lawrence

1 de mar. de 2015

Thoroughly professional and at the same time it was like visiting with old friends, as we had purchased our Mustang from them as well. We really like our sales rep Pank and will be back to see him again when we want another Ford.

James Gray

1 de mar. de 2015

My timing for this visit was either remarkable or your new facility has really cut any waiting. The service was immediate and the pricing on my new tires was competitive. All the employees were exceptionally cordial to my "puppy" and me.

Doug Johnson

28 de feb. de 2015

This service visit went well. No problems encountered during the visit.

n/a

28 de feb. de 2015

I just had my car's body repaired. And the representative told my I had low tire pressure, so I figured I'd just out air in it. I get home and look at my tire amd there's a nail in it,I just bought that tire. I knew he knew there was a nail in it but didn't want to say anything. I will never do business there again. Ethically speaking, if a shop does damage to a vehicle, they should let the customer know and fix it.

James Gerow

28 de feb. de 2015

The quick service agent was extremely helpful in locating a replacement tire for my 2013 Ford Explorer and getting it replaced in a timely manner. With all of the construction going on, it was a little confusing where I should park, but overall the experience was quick and painless.

Jonathan Archer

27 de feb. de 2015

Schools were shut down and most of the local community was staying home due to the weather. However I was going out of town and needed service before leaving. I was in early and the computers and telephone lines we're not working due to them being cut for during a phase of new construction. However even with all of the services down the staff was friendly and helpful and I still got my vehicle out in a very reasonable time.

Judy Hubbard

27 de feb. de 2015

Quick service, clean and relaxing waiting area, friendly associates. Would've liked to have had my interior floorboards vacuumed and front/rear windows cleaned. Just a suggestion.

Scott Chambers

27 de feb. de 2015

A big thanks to The service advisors in the new lube shop. Y'all are great.

Richard Baker

27 de feb. de 2015

The salesman was very helpful. The financing was Superb.

Cynthia Velasquez

27 de feb. de 2015

Everything went smoothly. Second time in for service and I am very happy with everything.

Cody Wilson

27 de feb. de 2015

Overall outstanding! Bought a certified preowned 2013 Mustang and I have already fell in love. Joe Thomas was extremely helpful through the whole process and did his best to get me exactly what I wanted. The facilities were under construction and the sales office was based in their service area, but overall it wasn't bad. When the construction is done I'm sure the place will look fantastic.

Max Willis

27 de feb. de 2015

The purchase process was pleasant and stress free.

Ann Hofbauer

27 de feb. de 2015

I have had very good experiences at Jones Ford with service and repairs. Their new facility is a big improvement over the old one. The personnel are friendly, knowledgeable and helpful and the service is prompt. I especially rely on their computerized service records that they keep of work done on my car. I recommend them very highly.

Kenneth Bass Jr

27 de feb. de 2015

I found the experience to be pleasant and not time intensive. the transaction was smooth and the employees were pleasant. I would recommend this dealership to friends and family. Mel, I hope you enjoy the hat. It was a pleasure doing business with you. The only prob was your detail shop. Give those guys some soap to use. First time I've seen a car washed and cleaned and still dirty.

Michael Stephens

27 de feb. de 2015

Everyone was very helpful trying to figure out what was wrong with my windows. They always asked me before going further with the inspection to avoid unwanted costs.

Christi

23 de feb. de 2015

1. SALES: Tracy Larsen is the best! We negotiated a deal via email. She was quick to respond, knowledgeable, and thorough. She followed through with everything she promised and didn't promise anything she couldn't deliver. She is honest. I have already passed her name on to friends and will gladly give her my business again. Ask for Tracy. 2. FINANCING: Ask for Tommy. I walked in with a high mileage truck, large down payment, and loan pre-approval. Tommy worked out a generous trade allowance, found a loan 5 percentage points lower than what I had, and decreased my down payment by over $1000. Wow! I also walked away with some extra goodies like 5 year fob replacement and tire replacement for a very low low low price. 3. SERVICE Department: Rick is fantastic. He did a thorough inspection, replaced 2 tires, rear brakes, rotors, air filters, and wiper blades and gave it an oil change. He explained everything to me in detail and answered all of my questions. 4. They took care of everything for me. It was easy. They even gave me access to a computer while I waited. No hesitations, Jones Ford takes care of business. Thanks y'all!! Christi

Wayne Arnoldus

20 de feb. de 2015

Laura in the service department is tops and should get a raise.

Sebastian Davis

19 de feb. de 2015

Please note your service staff (tech #105) attention to detail and helpful nature is the primary reason for my high review and service return.

Robert Day

18 de feb. de 2015

First time to visit your new facilities for an oil change at the quick service building. Was a little confused as to where to park for service so just parked in front to the office door. Mr. Baker checked me in and I settled down with a good book to wait. In a few minutes Charlie came over with a list of three items that should be handled at the 60k mile point which I will schedule in the near future. I was pleasantly surprised to be in and out in 45 minutes or less. Looking forward to having your permanent show room open so I can see the new Fusion since the one you sold me new is paid off in a couple of months. Will be looking for the 0% financing again.

Hristu Chepa

18 de feb. de 2015

The service installation was done as expected. The only problem I had was in regards to waiting for the parts to arrive at Jones and getting a call back. I called the service dept. about 1 week after the parts were ordered and I could not get a hold of the service rep that was in charge of the service of my truck. I left a message and never heard back. I called back in another week and I still could not reach the rep. I called the 3rd time which was almost 3 weeks after my parts were ordered and I was finally able to talk to the rep. I was able to schedule and come in the next day and the repair was done within a couple of hours. Then again, the repair consisted of reattaching the door keypad and replacing a gooseneck plastic cover in the truck bed.

Charles Alexander Sr

18 de feb. de 2015

Explorer Limited...decent...yes. One problem I did not authorize the Jones decal on my lift gate. I will bring it in for removal. Nothing personal...Just don't like the look.

Valued Customer Joe'S Truck

17 de feb. de 2015

I highly recommend Jones Ford for any Ford service,body shop or sales needs. Thanks for the great experience!

John Vigil

16 de feb. de 2015

We are enjoying our explorer. I would by another vehicle from jones ford. We also had a good sales person and usually that is hard to find.

Philip Foster

16 de feb. de 2015

Steve Dodge was a pleasure to work with. He walk me through the repair of my vehicle for the start to the finish.

Mac Smith

13 de feb. de 2015

Ford Explorer. Great service and friendly. I like the new quick service dept.

William Hamm

12 de feb. de 2015

service department was good but the installers aren't stellar. replaced the radio unit because the sirus keeps going in and out. did damage to passenger side dash which now is being replaced whenever parts come in. also the switching of the radio did not fix the issue I discover tonight so it will have to go back for another try??? not first issue with installers/service dept...bought original car in November that had to go in for headliner replacement because of bad mildew smell. got car back and schambles from terrible job. we did not keep car and lost thousands due to having to trade back with less than 2000 miles. was no way our fault but was not going to keep it. they are doing their best but recent experiences aren't making things easy. more to come it looks. Mark at service department good guy. facilities are crappy due to new construction. nothing but mud, ford shoud be offering to clean vehicles, I had new matts put in night before only to find mudd all over floor when getting truck back, not to ay the outside and wheel areas caked.

Prime Elliot

11 de feb. de 2015

all services performed the service people at Jones Ford were outstanding in a professional and personal manner

John Thompson

11 de feb. de 2015

Your service is the best that I have ever had, second to only your sale department! You have made everything so easy, as for as the sale, the service, and so personable! As far as I'm concerned, from the first time buyer to the Man that gets a new car every year!Jones Ford is the place to GO. They are a great Ford rep.

Charles Johnson

11 de feb. de 2015

I only waited a short time for them to take me home while my car was being done, this saved me a lot of trouble trying to find a ride. The work I had done to my car was done in a few hours and they did a great job. The people that work there are very friendly and helpful.

Jeffrey Wilmoth

11 de feb. de 2015

I will not do business anywhere else I know everyone and I trust them wholly.

Jennifer Harper

11 de feb. de 2015

Mr Cooper came and picked up my car so that 2 recall reapirs could be made and I wouldn't have to be out of work

Harriette Brouthers

10 de feb. de 2015

The salesman was very knowledgeable of Ford trucks. He gave me enough options to look at in my decision. He gave a good sales presentation with my trade and discounts. He even contacted me after the sale to be sure I was pleased with my purchase.

Andrew Russell

10 de feb. de 2015

Purchased a 2014 ford focus SE. I was helped promptly and the staff were very knowledgeable of the car. Explained all the features well.

James Strohm

7 de feb. de 2015

Great sales person, no complaints. Jeremy was very helpful and not pushy. Answered all our questions and got us the best deal. Finance office was also helpful to the point and quick explained everything to us clearly. The entire evolution was very satisfying and enjoyable.

Mark Beck

6 de feb. de 2015

Mark Williard The guy that helped me was very helpful helping me choose a truck that fit my needs He is diffently asset to your company Thank you

Emily Whipple

5 de feb. de 2015

I really like all the staff at Jones Ford. They have always been aware of my need to have fast, efficient service. In this particular instance in view of the fact that the service was going to take four hours, Jan realized that I needed to get home and sent me in her OWN car with a driver, Francis. Thank you, Emily W. Whipple

John Fernau

4 de feb. de 2015

Always fast and accurate service. I depend on Jones Ford to do maintenance I cannot perform.

Frances Bath

4 de feb. de 2015

The staff was very helpful, courteous and knowledgeable. The facilities are under construction so I am sure it will improve

Horace Smith

4 de feb. de 2015

Shane came in on his day off to make sure the added things I got on the car went well. Thanks Horace

Kevin R

4 de feb. de 2015

I am very pleased with my experience. Easy buying process and Pank was awesome!

Dejernet Sims

4 de feb. de 2015

I purchased a 2013 Honda Accord Sport, and the service was good from start to finish! The staff member who processed my vehicle was very nice and gave me the attention needed.

Andrew Russell

3 de feb. de 2015

Very knowledgeable about there cars. Facility under construction when I bought my car which is why I rated it a three

Butch Clift

3 de feb. de 2015

Mark is an excellent service advisor even with the construction.

Ronald Stewart

2 de feb. de 2015

I had a four wheel brake job done on my car. Mark was great as normal. Everything worked out great.

Emily O'Connor

2 de feb. de 2015

Quick service - got me the loaner car right away and I was on my way to work.

Shelley

2 de feb. de 2015

I purchased a 2015 Mustang from Christina Schulte who was very nice and helpful. She made everything very easy and fast. Everyone at Jones Ford was helpful and I love my new Mustang.

Leann Engles

2 de feb. de 2015

We went to Jones Ford looking for a used truck with low miles and left with a brand new one . Salesman Jordan and the entire staff was absolutely GREAT . Very honest , patient , and explained everything to us and answered all our questions . We are now a Jones Ford customer for life and every time someone has asked about our new truck we have told them to go see Jordan he will take very good care of you .

Robert Turbeville Jr

2 de feb. de 2015

Found an F150 on the website I was interested in. Having had a poor experience with other dealers internet sales departments, I was happy that Mike Kane very promptly contacted me, let me know the vehicle was actually on the lot (rare these days for internet listings) and offered to help me in any way. I contacted Mike and arranged to see the truck the next day. Mike was busy assisting another customer but introduced me to Daniel Jones who was extremely helpful. I purchased the truck and couldn't be happier with it or Jones Ford.

Frank Chisholm

29 de ene. de 2015

There is no place to park when dropping off your car for the quick service.

Stephen

29 de ene. de 2015

Came to your new new quicklube service this past Saturday. Excellent experience all around. Great customer service and excellent work by your technicians! Thanks

Paul Wilbur

27 de ene. de 2015

Laura Long is simply outstanding. She cares about what she does and how she deals with people. It is always a pleasure dealing with her and the service she provides is outstanding. Thanks so much for having her at the service desk.It is not fair to judge the facilities while construction is on going.

Dorothy Hilleary

27 de ene. de 2015

I purchased a 2014 Ford Focus Titianum. The service from the sales representative to the finance department was highly professional, they were exceptional. Love my Focus and appreciate Jones Ford!

Lizzie Arnold

27 de ene. de 2015

Best things was that my wants on a vehicle was the main consideration rather than just selling a car. Already a friend of mind bought an EXPLORER IN Greenville after I shared my experience.

Robert Mcferran Jr

23 de ene. de 2015

I just purchased a 2015 Mustang GT. I started the search back in Nov. & it has been a pleasurable experience from the start. Everyone I have come in contact there is very friendly & personable. In all the years I have purchased cars, Mark W. is the first salesperson who actually knows cars. That is a big deal to a car nut like myself. I have been getting my other Fords serviced by you, having moved over from Palmetto, where I wasn't happy with the treatment. I've recommended you to friends of mine, & I know my neighbor will be bringing his F-150 in for service. In fact, after riding in my 'Stang, I wouldn't be surprised if he bought one as well! All in all, Kudos for a job well done, and I'm looking forward to seeing your new showroom!

C . D.

23 de ene. de 2015

I am so glad that Jones Ford has moved the oil change / express services to the front of the lot. It took much less time to get my oil changed - (versus the last one that took over 1.5 hours). I am also glad that if I come in at 7am for an oil change that I will not have to wait until 8am for the cashier to show up. They now allow the service writers to collect the fees and get me on my way. Thanks for making the improvements !!!!!!!!!!!!!

Jason Derrick

23 de ene. de 2015

Ms. Tracy Larson was very professional and helpful, and was not pushy, or intimidating, as many car salesman are. She was open about pricing, rebates, etc., and allowed an informed decision to be made. I would highly recommend dealing with her.

Phelan Cox

21 de ene. de 2015

2013 F-150Service was great.Staff was friendly and helpful.Quick turnaroundCould use some refreshments in the waiting area.

James Royce

21 de ene. de 2015

The new Service Center looked great. The Service Manager was courteous and the "Works" was done in a reasonable amount of time. I received a call when it was completed. The only problem I encountered was the next day my tire pressure warning light came on and I had to stop and add air to two tires. I thought that was checked during the tire rotation.I was informed that other servicing issues needed to be addressed. I plan to do that in the future.

Bryan Kleskie

18 de ene. de 2015

I purchased a 2015 F150 at a time when very few were in stock at any dealerships. The sales person was polite and helpful. He provided a test drive of two differently equipped 2015 F150s along with useful information. After a brief and painless negotiation we arrived at a fair price for my F150 of choice and the vehicle was ready for my pick up on time after detailing.

Frank Skibba

18 de ene. de 2015

Friendly Sales person and Staff. Not pushy found the vehicle that met my needs and gave me a fare deal on the transaction. Lower scores are do the fact that they are in process of rebuilding the whole facility.

Robert Taylor

14 de ene. de 2015

Other then not putting in a floor mat it was rainingGIt wascGreat

Michael Cutrell

14 de ene. de 2015

I purchased a F150 and the deal was outstanding. The salesman Shane really knew the product and took my right to the perfect truck for me. This was my best truck purchasing experience ever. Thank you Shane and Jones Ford for a job well done.

Aquilla Turk

14 de ene. de 2015

I was recommended to Phil McDonald through my GM contacts and he was very responsive and helpful. He connected me with Jeremy Brooks who showed me the Ford Raptor truck I was interested in. He was knowledgable about the product and when he didn't know some of the technical details, was resourceful enough to get them quickly. Jeremy made the process smooth and perhaps most importantly fast.

Christine Bennett

14 de ene. de 2015

Brand new 2015 Mustang! Service was excellent! Everything I asked about was taken care of! The staff works so well together and just a great group of people.

Chris Marino

13 de ene. de 2015

came in for service and small repair and was very pleased with quality of service and customer service

Helen Van Name

13 de ene. de 2015

From the moment I pulled into the parking area adjacent to the service area I was totally taken care of. The new facility is wonderful and very customer oriented. I brought my 2014 Ford Explorer in for its initial service and as usual the service I received was over the top. Matthew Rice was my service advisor. I cannot say enough nice things about him and the other 2 employees present at the service desk. So friendly and great. I have always used Jones Ford and will continue to do so. The service performed on my Explorer was top notch and very timely. I have never had a bad experience at Jones Ford. I would highly recommend you folks to all my friends. Not just the service folks but Wanda, Tom and the rest of your associates are the best!

Gary Banks Iii

13 de ene. de 2015

All went very well. The new quick lube facility and the staff operating it is fantastic. Serviced a F-150 Raptor

Jo Hiers

11 de ene. de 2015

Check on service problem. All went well. Since dealership doing construction, was a little difficult to find out where needed to go. Svc rep Mark Smith is always the best.

Monica Murgatroyd

10 de ene. de 2015

Matthew Rice phoned me before the scheduled appointment as a reminder. When I got there for my oil change and tire rotation, he was booked really heavy, but he knew I'd be waiting so he got me in/out within 45 minutes. I'm very pleased with Jones Ford. I purchased my Edge from them in 2013 and I love it!

Scott Ferson

9 de ene. de 2015

1st oil change for recently purchased vehicle. Long time customer of Jones Ford and have consistently been pleased with their service

Gloria Grismore

9 de ene. de 2015

We have always shopped at Jones Ford and every time we walk away happy with the deal and the car. Too many people to thank but one person always is there and that is Mr Rogers.

Daniel Mckay

9 de ene. de 2015

Work was performed in a timely manner and everyone was very pleasant and attentive to my needs.

Wayne Connell

8 de ene. de 2015

My salesperson Pank was very helpful and was able to hold the Truck for me until I could return on Friday to complete the buying process.I would definitely buy from Jones Ford again in the future.

Robert Engler

8 de ene. de 2015

It was great...Rogers was extremely helpful in narrowing down the wide selection and Jordan was extremely friendly and patient with my wife, kids and me. He was more than willing to take the time we needed in the cold to pull out several trucks so that we could compare several in order to make the best decision for us.Thanks again for staying late and being so patient.

Rick Christofaro

8 de ene. de 2015

Very helpful and efficient. Waiting room could use a TV and some vending machines.

Charlene Carlers

7 de ene. de 2015

They were quite determined to figure out the problem on our Flex. I truly appreciated the effort. Removed nail from rear tire and solved the issue with the'tire mobility kit'. And the new facility was awesome. First time visiting the new buildings.

Gregory Diehl

7 de ene. de 2015

It was a very positive experience. Everyone was very friendly and helpful. I was very pleased with mt experience and purchase.

Candice Bryan

7 de ene. de 2015

Service & recall was done as explained and on time. Like the new buildings. All went as should have, no problems here.

Wendell Mahon

7 de ene. de 2015

The best car buying experience I have ever been a part of!

William Snyder

7 de ene. de 2015

We purchased a 2014 Ford Focus. Pank was very helpful in the whole buying process. Very on top of it. Thanks Bill Snyder

Ralph Terrell

7 de ene. de 2015

Love the Focus. Tracey Larsen is outstanding sales Lady. Thanks for everything. Finance Managerwas easy to work with. You have a great team.Ralph

Sean Dolan

7 de ene. de 2015

Thank you for such a unique and refreshing car-buying experience! I had originally contacted the dealership via email regarding a 2014 Focus HB that I had seen on your website. Mark Willard of your sales team was quick to respond and answer some initial questions I had and arrange a convenient time for me to see the vehicle. When buying cars from other dealers in the past, I have generally been frustrated with the process. Regardless of the research I had done, it seemed like the dealers still required me to go through each step of their sales process. In contrast, working with Mark at Jones Ford was a pleasure. He seemed to value the research I had done on the brand and the vehicle and it allowed us to engage in meaningful conversation about the car and why I had selected it. Mark seemed sincerely interested in getting to know me as a customer whereas at other dealerships the conversations seemed to move right to "will you buy today?" and "what kind of payments are you looking for?" Perhaps what stood out the most, was the value Mark put on my time - working with him on this purchase was thorough, but quick. I really appreciated not having to lose half of a day on buying a new vehicle. Though I ended up purchasing the car I had originally found on the Jones Ford website, Mark made me aware of another Focus HB on the lot that was a Certified Pre-Owned vehicle. It had many more upgrades and a longer warranty than the new car I was considering and I appreciated that he took the time to suggest it as an alternative. I felt like my car-buying needs and wants were a top priority. After the sale was finalized, I worked with Tom Gray who was great in explaining the options I had for additional insurance and warranties. I never felt pressured to make any decision, rather, I felt like all at the dealership simply wanted to present me with options that would ultimately satisfy what I was looking for in a new vehicle. Hats off to Jones Ford for making the purchase of my new Ford an enjoyable experience. I wish all dealers would adopt your no-pressure process. I left feeling like a valued customer and will certainly recommend Jones Ford to family and friends who are in the market for a new car or truck

Hristu Chepa

7 de ene. de 2015

This was by far the best car-buying experience that I have ever had. My sales person, Tracy Larsen, was exceptional. She was never pushy or abrasive. Her professionalism and extensive knowledge of cars and sales was impressive and a welcomed change from past experiences with car buying. The entire staff at Jones Ford was extremely pleasant and helpful. This was truly a great experience. Thank you for everything.

Goodwill Industries Of Lower South Carolina

6 de ene. de 2015

My experience with Jones Ford has been a great relationship for more than 15 years. My company continues to chose Jones Ford as our Dealership of choice. Salesman Jerry Lavender is by far the best Sales person I have ever worked with!

Obie Warren

5 de ene. de 2015

We brought in the car, and by the afternoon the tire was replaced. We appreciate the efficient service.

Judith Gates

5 de ene. de 2015

After spending a few moments with Jeremy Brooks we new we were in good hands. He knew we were going to look at two other Escapes at another dealer. My son Bruce Gates and grandson Tyler, had already searched the Charleston local dealers on the internet while still at home in Virginia. Jeremy was very thorough on our interview, test driving, and contract, and made us feel welcome to go look at the other Escapes. My son (who was purchasing the car for me) told me if I liked one of the other two cars better than the one at Jones, he would like to go back to Jeremy and order the one I wanted. I agreed. Jeremy shattered the negative wrap that "car salesmen" have. Everyone at the dealership was very helpful and pleasant.FYI, my "old" car is a 2005 Ford Escape with 200,000 miles on it. Never gave us a day of trouble. I are sprucing it up to give to my grandson (Bruce's brothers son) who lives in Georgetown SC and is a high school student. Thank you Jones Ford.

Fish

5 de ene. de 2015

Good service. Okay wait times.. Come here for service and repairs on my truck.

Margaret Alewine

2 de ene. de 2015

Staff was great - good info from online chat and test drives were quickly set up. Salesperson (Tracy Larsen) was tremendous!

Otis Pye, Marilyn, his wife, completed this survey

2 de ene. de 2015

2014 F150 XTS supercab. Mel gave us great service and care; I've had dealings with him two times already in the past 13 months. I have recommended Mel to a family member. I didn't get his name, but the young man that cleaned our truck just before leaving, was courteous and made us feel that we were getting the prettiest truck on the lot. He walked around looking at the truck at different angles, wiping at any smears he spotted. He acted like it was HIS first vehicle. For some reason, it just stuck in my mind. Give Mel and Dianne our best. Thank you.

Margaret Small

2 de ene. de 2015

The customer service at Jones Ford is excellent. The associates are always friendly and eager to help.

Penelope Vachon

2 de ene. de 2015

I purchased a 2014 F150 and the service was great.

Joshua Simmons

1 de ene. de 2015

Great experience. Had plenty of vehicles in stock to choose from.

Tiawan Abernathy

31 de dic. de 2014

It's was wonderful. Everyone was polite and helpful.

David D'Annunzio

31 de dic. de 2014

We were in town to visit family when our battery unexpectedly died. We stopped by for a quick service and were back on the road to visit family in no time. Great and courteous service! Thank you.

Dan

30 de dic. de 2014

2014 f150. Pank was helpful and knowledgeable. Price was better than palmetto after negotiation and trade in. My only real complaint was waiting for my turn in Tommy's finance office. I didn't come Friday because it was so backed up every time i'd call, so I came Saturday morning at 9:45 and still had to wait an hour and 45 minutes for my turn to close, even though all paperwork and applications had been submitted and approved 2 days earlier. There was no way to schedule an appointment. Facilities were under demolition with construction outside of new dealership.

Raymond Clopton

29 de dic. de 2014

Oil change & tire rotation completed in a somewhat timely manner. Very pleased with service.

Christopher Jones

29 de dic. de 2014

My husband had his truck fixed at the collision department after he was involved in an accident. They did a great job!

Gary Platt

29 de dic. de 2014

250 Ford Diesel - Went to your dealership looking for a truck to pull a 5th wheel camper for when we retire...didn't have to buy then, we were in NO hurry. Salesmen Mark and Frank were exceptional!!!Explained alot about diesel trucks and about the one we were interested in....Was Very Pleased and we reached an agreement on price...only one issue, they were suppose to put a cover on a port where you plug in inside on dash...this cover was not installed, but I have not called dealership about this yet with all the holidays and busy schedules...will notify them soon about this, but I don't think it will be a problem....

Hayden Pasternak

25 de dic. de 2014

I always get treated as though I am their top customer and a special person. I love Jones Ford! Merry Christmes and a blessed New Year

Christy

24 de dic. de 2014

I purchased a demo car, 2013 Silver Ford Fusion Titanium. Jeremy Brroks was my salesman. He was awesome. Always, knowledgable, professional, friendly. He was very patient as it took a few weeks to get the price down. Thank you Jeremy!

Beverly Wilson

23 de dic. de 2014

Staff was helpful and very polite. New quick service building is really nice. Very satisfied with the service I received!! Hobie Wilson

Arthur Brothers III

23 de dic. de 2014

I called to get a time for an oil change. The advisor told me to come in. They would work me in. I arrived later. The advisor I usually see, Charlie, was at lunch, but another got my mustang information and the order for the work. I got the "works". After a short time a technician put it in the service bay. I saw him and 2 assistants perform oil change, tire rotation, and many fluid checks in a methodical way. When they were finished, the car was moved out of the service bay. I paid the charges, checked the car condition. The car computer was reset, a new oil change sticker was on th window. I was ready to leave. I am completely satisfied with the price and the work.

Teresa Summers

23 de dic. de 2014

The service was top notch. My oil was changed and my truck was ready for pick up by time I got off work. The gentlemen that helped me at the desk were very friendly.

Robert Cawley Sr

23 de dic. de 2014

MERRY CHRISTMAS AND HAPPY NEW YEAR. GOOD JOB!! WELL WHAT DO I LIKE ABOUT JONES FORD? EVERYTHING!!

Luis Santiago

23 de dic. de 2014

Jones Ford currently upgrading their service department facilities. It's a little hard navigating through the parking lot to get to the new quick service building. The staff was friendly, polite, and professional.

James Barber

23 de dic. de 2014

The purchase was effortless, Mark did a great job. My only complaint was when the floor mats came in. I got a call that they were in and could be picked up. I naturally went to the parts desk and was told to see the Quick Service desk which I did. The guy at the Quick Service desk then sent a mechanic over to the parts desk to get my mats and bring them back to his desk to give to me. Seemed odd that much walking was required to get a set of floor mats. Other than that the sales and financing people could not have been nicer, more professional or more helpful. This was my first car purchase from a dealer in 15 years and I must say I had no complaints.

Michael Emanuele

21 de dic. de 2014

Bought a Focus SE at the beginning of Dec. Your sales agent Mark Willard was very helpful with the transition from ending a lease to owning a new car. Really like his laid back but attentive style. Finance rep Tommy was both helpful and efficient. We always appreciate the cheerful courtesy at Jones.

Gustavo Borges

21 de dic. de 2014

Service technician was very kind while performing the service.My questions and requests were considered and applied.Only concern is that vehicle engine (2.0L turbo) does not allow an accurate check for the correct oil level,despite a couple of trials by the service technician and myself.As an alternate measure, done several times after previous oil changes, I leave it at 1/2 way on indicator and check again after 1,000 miles.Sometimes it is needed to add up to 500ml (full synthetic 5W30 bought from parts counter) until next service.

Rudolph Baldwin Jr

19 de dic. de 2014

I found the F-150 I was looking for on Fords website and sent request for more info but had no response. The next day I sent a request directly to the Jones Ford website and still no response. So I call Jones Ford and was put in touch with Mr. Mel Gordon. The buying experience was not high pressure nor constant selling.Mr. Gordon is a easy going salesman and I would buy from him again. Thanks Jones Ford, I'm really pleased with my new 2014 F-150.Best Regards Rudi Baldwin

Bill Cromer

19 de dic. de 2014

THINGS WERE A LITTLE OFF KEY DUE TO ALL OF THE CONSTRUCTION GOING ON. HOPE THINGS IMPROVE SOON. THANKS

Butch Clift

19 de dic. de 2014

Mark is an excellent service advisor.Facilities are going through an advance transition now.

Belvia Esparza

18 de dic. de 2014

I recently purchased a ford f 150 and the service was excellent eveyone was very helpful!

Prime Elliot

18 de dic. de 2014

all services were preformed promptly and efficiently and in outstanding manner

Jon A

18 de dic. de 2014

I had a nail in one of my new tires (purchased at Jones Ford) and initially called to see what the wait might be. I was told there were three cars being serviced and one waiting. When I arrived there were still several other customers ahead of me and i asked the service writer (Matthew) if coming back later in the day would be more advantageous and he agreed and gave me a good time. Upon my return, he got me right onto the lift and repaired immediately. The service was friendly and professional. The only problem: since the tires were new, it would have been nice to have road hazard protection suggested at the time of purchase. Otherwise, I continue to be happy with the staff and service at Jones.

Theresa Mclaughlin

18 de dic. de 2014

Just had new tires put on in November and picked up a very large bolt that day. Sure was glad Jones was open. Staff was great, as usual.

Steven Kelly Jr

17 de dic. de 2014

Best car buying experience to date, negotiations went very fast & smooth, will shop at Jones Ford again. Thanks for a smooth experience!

Zach Washburn

17 de dic. de 2014

Great Service! Bobby and Mark did a top notch job, and were very straight with me from the beginning. Honest people at good prices!

Norman Jones

17 de dic. de 2014

I recently purchased a F150 supercab lariat. I really like the truck. The staff was excellent and dealing with Mark Willard was a pleasant experience. He is an excellent salesman. I am retired from sales so I know what I am talking about. Very helpful and had superior product knowledge. Will definitely be returning in the future.

Lisa Lijewski

17 de dic. de 2014

The wife and I love the features and ride of our new Escape. However, one of the celling points was the advertised sticker city 25 MPG and highway 30MPG which we have 1500 miles with city and highway miles on it and we are only adveraging 21.9 to 22 MPG no ware near what was the celling point for us to get this car. I am not satisfied with the gas milage.

Raymond Hawkins

12 de dic. de 2014

I purchased a 2014 Ford Fusion SE. The sales staff (Jerry L. and Mike K.)made it a great experience.

Richard Booker

12 de dic. de 2014

Did not find or address problem with DVD. Has intermittent problem.

John Fernau

12 de dic. de 2014

The service department as always was excellent. Fast service and well done. I take all of my Fords to Jones Ford for service and maintenance.

Charles Weir

11 de dic. de 2014

I bought my Ford Fusion at Jones Ford and have all the service done for the car at Jones Ford. The car now has 140,000 miles. Runs great. The staff at Jones are always friendly, knowledgeable and appreciative of my business. They check my car over very carefully and keep me informed of the status of wear n tear on the car for future maintenance........no surprises.

David Fuseler

11 de dic. de 2014

Service was just fine. Gary (Norris?) did the work great. Waiting time was as expected, but the waiting area is a bad reflection on the dealership.

Tim

5 de dic. de 2014

My recent purchase of an F150 is my 4th in a row. Every time I want a new truck I go to Jones Ford. They are great over there. The website is better than the other Ford dealers I looked at. Everyone there is very nice and very helpful and listen to what I want. I recommend everyone who wants a Ford got to Jones Ford.

Butch Clift

4 de dic. de 2014

Mark is excellent to work with, very detailed and professional.

Louis Romeo

3 de dic. de 2014

I brought my 2013 Fusion to Jones Ford (where I purchased it) because the plastic side window molding was beginning to come off. Jones Ford fixed it in about an hour, but I'm hoping it was fixed right because when the same thing happened on the other side about a year ago, they said I had to bring it back another day when the window repair tech was there, as the window had to be removed to fix it correctly. I'm hoping they didn't do a super-glue fix which will have to done again later.

Zachariah Johnson

2 de dic. de 2014

Jerry and Mike were extremely helpful throughout the entire process. When i informed them that the price on a used car was going to be too high, they worked, and were able to get me into a lease when i did not think I would qualify. Tommy in finance was also extremely helpful and courteous. Due to the customer service, my grandfather who was part of the process will also be purchasing a car there in the near future.

Eduardo Rolle

2 de dic. de 2014

Friendly staff, very help. I love coming there. You get royal treatment.

Amy Walters

2 de dic. de 2014

Love the staff--they are friendly and very helpful!Love the new facilities for service and the drawings for the new showroom look amazing.

Tammi Ingerson

2 de dic. de 2014

My husband bought his 2014 Fusion in October. Jerry Lavendar was very professional in helping him pick out the perfect car for him. 2 months later, Jerry helped me buy my 2014 Focus.This car was PERFECT. I love my NEW CAR!!!!. This was the first time both my husband & I purchsed BRAND NEW CARS!!!! Jones Ford went above and beyond in making this dream come true.

Ford Family

30 de nov. de 2014

Jerry Lavendar sold my husbad his 2014 Fusion 2 months before selling me my 2014 Focus. Great customer service ever had from a delaership.

Long term Ford fan

28 de oct. de 2014

I have bought two cars from Jones Ford and had my cars serviced there for warranty work. I go there because they are better than their competition, in my experience, which is not saying a lot. With one car I suffered through a lot of crap. With the second they gave me exactly what the Internet said they should without a hassle. When it comes to service, watch out. I was in for a warranty repair and they told me that my software needed to be updated to make the car run better. That cost $125.00 or the equivalent of an hour of service time. I complained that software updates should be covered by warranty because technology updates across industries do not come with extra charges. They pointed me to Ford customer service. Ford customer service agreed and said that they would refund my $125.00. Instead of giving me a credit on my card they told me I had to wait until Ford sent them a check. At that point they would send me a check. Six weeks later I called about another warranty issue and asked where my check was. It showed up in another week. I guess they don't trust Ford customer service or don't value my cash as much as theirs. Today I called to make an appointment for service. The phones were busy so I was asked to leave a message and they would get right back to me. Two hours later and the call has not been returned. My time isn't as important as theirs. Someday Charleston will get the kind of Ford dealership we deserve. Perhaps they should hire someone from Toyota to show them how to take care of customers.

Shauntell Pinckney

20 de oct. de 2014

My mother had put in an inquiry on the Ford Focus online, and Pank Vij was the first to respond. We came in on Friday Morning, he showed me the inventory and showed us two cars that fit what we wanted. While this may sound strange, the first thing I did, when I went to see the car was sit in the back sit.I think that every rider should be comfortable, and this car is just that. The trunk is huge and it rides so smoothly. I don't think I truly fell in love with the car until I realized all the features that it had on it: Navigation, Bluetooth, and I can play Pandora on it! Best Birthday present ever.

Andrew

17 de oct. de 2014

Recently went to test drive and look at the option of buying a new mustang and the process turned into a purchase. After looking at numerous used cars and finance options from other dealers, I decided to look into buying a new car at Jones Ford. Wanda and the rest of the staff was not only friendly but very helpful throughout the process. Every question was quickly answered and the whole afternoon went way smoother than I anticipated. The payment and paperwork was efficient and they accommodated my situation. Very happy with my experience. The facilities are under construction but that did not effect the service at all.

Mike&Tracy

7 de oct. de 2014

We were casually looking for a particular used vehicle and Jones Ford happened to have one on their lot. They kindly let us test drive it and we left without having to sit down or get beat up about buying today. We made an offer over the phone which was accepted. We went to pick up the car, they detailed it and delivered it full of fuel. The financing process was fantastic, easy, straightforward with no hidden costs or dealer add on fees. The folks we worked with were all top notch and helpful, good at what they do. Thank you Diane, Daniel and Jordan for a great experience, we love the Mini!

Mark "UpstateSC"

25 de sep. de 2014

Had been searching for a particular vehicle for my wife for several weeks. Because of our hectic schedule with kids and work, it wasn't easy to find the time to get out to the dealerships to look at selected vehicles. I then found the perfect match for what my wife wanted online, however, it was 3.5 hours away. I called the dealership (Jones Ford - North Charleston SC) and spoke with Courtney Huntley, we quickly agreed on a price for the vehicle and she went into great detail to make us feel comfortable with this process. Knowing that we were 3 or more hours away, Courtney went out of her way and volunteered to deliver the vehicle to us. This was a life saver since it was going to be at least a week before we could get there. Met Courtney (which was a pleasure) , signed the papers and took delivery of the vehicle. Overall, this was probably the most positive car buying experience I have ever had thanks to Courtney and all the folks at Jones Ford.

Traverse buyer

19 de sep. de 2014

It was a great buying experience with Pank. We contacted him through email and he immediately responded. He answered all our questions so fast. We set up a test drive and it was raining so he already had the car ready for us under a covered roof. He was so friendly and easy to work with, we bought the car that night. We already secured financing but Pank asked if we were interested in them trying to get us a lower rate. That's when we met Diane. Diane was able to get us a lower rate and she was so nice and friendly too. Everyone at Jones Ford that we worked with had awesome customer service. I will be going back to get my next car from them!!

Melissa"1st time truck owner"

8 de sep. de 2014

Purchased used 2004 F150 and was very happy with overall experience. The dealer I used (Courtney Huntley) was amazing and patient, she did not at any time pressure me into buying a new vehicle or something that was more then what I was looking for (wanted under 10K) which is more then I can say for others dealers I spoke to in the last few weeks. Jones Ford had a larger selection of used vehicles then a lot of the other lots I went to. Glad it worked out in the end and I got the price I wanted. I would recommend this dealership and Ms. Huntley to others.

Bryan

22 de ago. de 2014

Brought my truck in at 2:45 for a 3:30 oil change appointment. At 4:30 they hadn't even brought my truck inside to start working on it. It is now 5 pm and my truck still isn't ready. This is ridiculous.

TimCHS

4 de ago. de 2014

If you want a no hassle buying process I would recommend setting up a time with Pank at Jones Ford. I have been through multiple dealerships in the low country and truly valued the time finding the right vehicle for our family. The dealership sells vehicles that are priced highly competitive in the market and takes out the haggling since their vehicles are priced to sell (no need for multiple trips to the sales managers tower). I was connected with Pank through a referral and he has earned my life-long business and already recommended him to friends and family. Lastly, big thanks to his assistant Courtney for the help throughout the process!

Taft Navarro

31 de jul. de 2014

Went in for a simple warrant repair to replace a single wheel bearing. The repair took two days to perform. Dealership is undergoing major construction and observation of resource manning appeared limited. The service advisor was courteous but had to continue offering reasons for the delays.

Daniel

21 de jul. de 2014

Pank at Jones Ford took very good care of my wife and I after we received subpar service at another local dealership. He was diligent in finding the Ford Escape we wanted and represented Ford in a very professional and honest way. He is the reason we will no doubt return to Jones Ford in the future.

The Fish's

17 de jul. de 2014

Pank the internet Salesman was relentless on keeping in touch as our truck buying experience was 6 months long as we dragged our feet. My husbands long hours makes it difficult to shop but they stayed opened late for us. He would keep us informed of trucks and was very helpful since my husband wanted a certain trucks and we were waiting for better financing offers. Diane was very clear on her paperwork and helpful. Pank's office could use a paint job and some artwork though. We are very happy with our new truck purchase and will use Jones Ford from now on.

NancyT

12 de jul. de 2014

From my first phone call with Pank inquiring about a vehicle I saw on car gurus ; to discussing financing options with Diane; the team at Jones is the most "Can Do" experience I have had with a dealership. They really listen and collaborate to get you in the car you want. I would highly recommend calling Pank if you are in the market for a new Ford! He even delivers !!!!

Christopher

12 de jul. de 2014

It was a great experience for my first vehicle purchase. Pank was a pleasure to work with during the sales process and made it natural, eliminating any stress or uncomfort. Courtney, Pank's assistant, made sure we were taken care of and very friendly throughout the day at the dealership. It was overall a pleasant experience and I have shared this with many friends and family.

2011whitetaurus

15 de jun. de 2014

We were on vacation when we had an issue with my 2011 Ford AWD Taurus. I took the car in without an appointment, because of a humming noise from the rear wheels. I talked to Laura the service adviser. She told me it would be about a half hour before they could look at the car. We waited and about 30-40 minutes later we saw a mechanic driving the car. He heard the noise, too. It ended up being a rear hub bearing. Jones Ford did not have one in stock. Because my car is all wheel drive the part is not normally stocked. They said the could over night a new one one the next day. I told Laura that we were leaving the next to drive back to Ohio. She set us up with a loaner to drive until our car was ready. While signing the papers for the loaner Laura called and said she had found a local dealer that had the part and was willing to swap their part for the one being sent over night and our car would be ready by the end of business that day. What a relief. We were back on the road the next day just as we had planned. Laura did a fine job and took care of this out of town customer. Kudos to Laura and Jones Ford. What a great experience. If I lived in Charleston Jones Ford would be my dealer of choice.

Cmax hybrid fan 2014

8 de may. de 2014

So, the facility two star isn't really fair because they are in the process of getting in and out, but as it stands right now, their making due with what they got. I spoke with Pank through text to start to see if it was even going to be worth my time to go in. He was very patient and knew a lot about the car I was wanting. The best part, is the dealership didn't string me along. They told me straight forward that negative equity was putting me in car A or B for the price I was wanting to pay monthly. I liked that. Hate playing the numbers game. I spent about ten minutes test driving and then an hour or two signing the papers and learning and bout the car. Quick service, especially since Pank had it all drawn up and ready to go when I arrived.

ereck

24 de abr. de 2014

Pank is the man.. couldn't be more happy than I am now. Got "Leanor" (GT premium) for an awesome price. Pank helped me throughout the entire process. His patience never waivered. Drove all the way from Fayetteville NC, signed the docs and hit the road. Awesome experience Awesome car. Jones auto rocks!!!

Kelly Rhodes

28 de mar. de 2014

I wanted to thank Pank for all the time he spent with me to help me make the right choice . His customer service skills were outstanding. I was not sure which vehicle I was going to choose but I picked the Edge and absolutely love it. Thank you Pank for all your help I will send everyone to you . I hoe you are still at Jones Ford when I make my next purchase.

Cheryl A Orahood

25 de mar. de 2014

I just want to thank Pank from sales and Tom from finance for making this one of the best tines in my life for buying a car. Pank was such a great salesman and he was not what you think of a salesman to be. He was so personal, very friendly, and made it so easy to get through the process of car buying. Tom from finance was just as nice as Pank and made the finance part of buying a car such a good experience for me. All the people at Jones made me feel like one of the family. I will not forget this experience. Thank you so very much. I will highly recommend Jones Ford to buy a car. These people are not just professional but make you feel you are very special. I love my Hyundai Sonata and can't wait to get it out on the highway for a nice trip to the beach, Thanks again Jones Ford. Cheryl A Orahood.

Dionne Pierce

25 de mar. de 2014

I found a vehicle I wanted online - I sent an internet inquiry about it. Within a few moments, I had received a message from Pank. We texted details back and forth and within a few days, he delivered the car to me in Hilton Head Island. The easiest transaction ever! I am extremely busy and did not have the time to drive to N. Charleston so his quick replies and great assistance made my life so much easier! I will definitely use Jones and Pank again in the future!

Becky

16 de mar. de 2014

We recently purchased a Ford Fusion. Pank was the absolute best with helping us pick out a sharp vehicle with a payment that we were comfortable with. He was not only patient with us, but he was friendly, helpful, and communicated very clearly with our possible options. Pank has a lot of knowledge and helped us make a wise decision. We could not be happier with our new vehicle and we would highly recommend Jones Ford (ask for Pank).

jeromebrown7

1 de mar. de 2014

I brought a 2013 ford edge sport from jones Ford Inc and there were really helpful to me and i would recommend them to every one

Tinia Vega

21 de feb. de 2014

My experience was wonderful at jones ford. The process was a little long but well worth it. I would recommend Jones ford to all of my friends!!!!

Brian

13 de ene. de 2014

We just leased a C-MAX Energi. The salesman Pank helped us through the whole process from initial information to walking out the door. It was one of the best car buying experiences we've ever had. This is our first Ford and so far so good!

Brad

10 de dic. de 2013

Very smooth buying process from start to finish. Pank in the sales department is took time to make sure all our questions were answered and we had all the info we needed to make the right decision. He was very patient and didn't try to hound or pressure us at any time. Financing process took a little longer then we would have liked but was a breeze as well. Would recommend this dealer.

TEriffic

26 de nov. de 2013

Received a call from Pank Vij about my interest in a new vehicle. Went by on a Saturday evening and talked a little about what I wanted. He researched and found something that met all of my "wants". Meeting with the finance manager was a breeze as well. She made everything run smoothly. Pank worked from beginning to end to close the deal and we felt like he went above and beyond. Can't wait to return in a year to buy my husband a new vehicle. After buying my last car from another ford dealership a few years ago and not feeling welcome, I now have a comparison and can say that Pank is awesome compared to them.

Robert Cassidy

9 de nov. de 2013

After my first review I received an email from Pank and his colleague. I was hesitant but thought it fair to give them a second chance. After all, every one has bad days. I was glad I did. Communication was much better, they were responsive and really worked hard to close the deal. They not only made me happy, but my wife as well. The experience this time around was fantastic. My recommendation has officially changed. If you go to Jones Ford make sure you seek out Pank Vij and Michael Walters. They'll take good care of you. Thanks guys.

Mary Sue

8 de nov. de 2013

I have purchased 6 vehicles from Jones Ford and would not shop at any other Ford dealer! They make you feel like family, give you a great price, and fantastic service. I send all my family and friends to Jones Ford.

Robert Cassidy

6 de nov. de 2013

I have purchased a vehicle from this dealership before and had a great experience. This time, not so much. I dealt with a Gentleman name Pank. From the beginning the atmosphere was just chaotic. I felt like we were in panic mode the whole time. I was interested in purchasing a Ford Mustang GT. I felt as if I was inconveniencing this fellow. I felt like he didn't want me there. I tried negotiating and he wasn't having it. I was trying to find ways to get a lower payment on my own. I was not getting anything from him that said, this is what we can do. I got nothing. Bottom line is, I was trying everything and he was doing absolutely nothing. They would not even let me test drive the car. It was a horrible experience overall. I am giving a Fair rating because of my previous experience with them. The salesman was professional, he worked with me, he was willing to negotiate, he was willing to do whatever it took to get the payment down to my comfort zone. He let me test drive the vehicle and gave me the feeling that I was welcome there. Not this time. I honestly do not want to return to that place. There are three other Ford dealerships in the area and I will go to them from here on out.

J. Lepiz

5 de nov. de 2013

Pank was our Sales Agent who help us out from beginning to end, he was very professional keeping us inform of the process and help us solve a problem.... I will recomend him to anyone trying to buy a car.

John Thompson

4 de nov. de 2013

My wife and I were looking for a nice vehicle for my wife, we went to Jones Ford in N. Charleston, SC and looked at the Mustangs (she has always wanted one) we met Pank Vij he is one of the best salesman I have ever had the pleasure of meeting, he takes care of his customers like they are family, and the over all atmosphere of Jones Ford is family orientated you always feel welcome there. To make a long story short we bought 3 new vehicles from Jones Ford. all I can say is that all you have to do is tell Pank what type of vehicle you want and he will find it, he really gets to know his customers and takes pride in his job.....Thank You very much Pank

WGH

30 de oct. de 2013

Very smooth buying process from start to finish. Pank in the sales department is the man, he took extra time to make sure all our questions were answered and we had all the info we needed to make the right decision. He was very patient and didn't try to hound or pressure us at any time. Financing process was a breeze as well. Go check out Jones Ford, you will be impressed!

Cabmansc1

11 de jul. de 2013

Sal was GREAT to deal with, very honest and professional. The best car buying experience I have ever had and I worked at a car dealership before and purchased a car there! Thanks Sal, for making this a great experience and I will do my best to send you future business.

Elliott

11 de abr. de 2013

Very helpful information on warranty coverage. We loved our experience with jones ford.

Bobby

11 de abr. de 2013

Recommend Jones Ford. Very nice and friendly. This has been the easiest process so far. Rob Gandy has been a pleasure to deal with.

mikeriden

16 de mar. de 2013

When I was looking at used cars online a car from this dealership caught my eye. I sent and email to their online point of contact and almost immediatley the next day I was contacted by their sales rep giving me information about the car and asking when I would be available to come in for a test drive. Needless to say I was very pleased with their quick and expediant buiseness in helping me purchase my new car.

richard

21 de feb. de 2013

buying parts for my ranger, 3 new o2 sensors third time doing this first time from a dealership other times from parts stores and this was the first time parts turned out to be right. my parts guy Roger was great, i will only use this dealership for anything in the future,great experience way i visited the dealer is n/a

Robert

21 de feb. de 2013

Very helpful with the extended warrenty, need more time to rate the repairs.

Tim

18 de feb. de 2013

Went in for oil change and tire rotation. Dropped off truck and they had all done in a few hours. Even gave me a wash which I needed very bad. Have the option to go to another dealer closer to my home but I have always had great service here. Good local Folks!!

Katie

28 de ene. de 2013

Always prompt with the service and explaining what is wrong with you car. Quick to offer shuttle service if it will be a long wait.

Christopher

15 de ene. de 2013

Treat me with respect. Bought my car here and use the service department.

Monique

15 de ene. de 2013

Come to Jones Ford. Excellent service. Of all the For dealerships this is the only one I come to.

Fred

15 de ene. de 2013

I bought 2 automobiles from there. I've used the service center and everything has been great. I've purchased from other dealers and will always come back here.

Terri

15 de ene. de 2013

They provide good service. I've used Jones Ford for years.

Brenda

15 de ene. de 2013

They are friendly, fast and very competent.

John p

15 de ene. de 2013

My vehicle has been here for 3 weeks and they can't find parts to fix the vehicle. It is a 96 Ford.

Brian

15 de ene. de 2013

Timely and work done as described.

farleedue

15 de ene. de 2013

always great service my truck gets service here because I know I will be told the truth about its condition.

VerifiedReview

12 de oct. de 2011

I bought a Fusion from Jones Ford and I have to say I had a very nice experience all the way around. There was no hassle, no pressure to buy, and they were very helpful when I needed them. I originally wanted to buy a foreign model but they wouldn't budge on the price, so I went with my daughters recommendation and looked into a Ford Fusion (she has one for work). I found their price to be fair, they went over all the features of the car with me, and most importantly I found one on their lot that I liked. They aren't the biggest dealership in Charleston, but I got a car a really like so it all works out. - Betty

Bholley

22 de jun. de 2010

Took my F450 in for for a Break Down for the Second time. They called me to say the 450 was ready for pick up. Mark told me on the phone what they had done to fix my vehicle, I told him that was not the problem I had, he said that their professional tech had checked it out. Drove 2 Hours to pick up my truck and did not even make it out the parking lot and had the same problem. Next day Mark calls me to tell me another lie, that they had put a bad part in, but the the tech the day before said they had not put any part in, just replaced an heater hose that was cause by what I had told Mark the first time. Truck only has 44000 miles on it. They still charge me $261.00 for something that is under warrenty. These people are why American Automobles are second class to foreign Autos.