rideiimuch

19 de oct. de 2016

Picked up a new Chevy Traverse drove it 600 miles and the touch screen dash controls went out took it back to the dealer and was told I needed to make a appointment for service. Fair enough so I set up a appoint for the next day. Dropped the car off did not hear back from the dealer that day called at the end of the day and was told they had not looked at it ? The next day I called to inquire what was going on at 4 pm and was told that they had to order parts and If the parts come in the next day they may be able to fix it . I asked for a ETA when the car would be done and was told when they get the parts it will be done . I was told they are real busy and that was the best they could tell me .Dont buy a car from these guys and dont take your car there for service.

Chris J

23 de ago. de 2016

Great job by Randy Jordan and the used car guys over at Joe Lunghamer. It was my son's first car buying experience. It was such a calm atmosphere compared to some other dealers that deal with used cars (take a number anyone?). Don'the let the location fool you - top notch attention to detail. Worked with us on price and quickly and efficiently got us the car and got us on our way. Didn't feel like I was dealing with the stereotypical "used car guys". I got that strong feeling at other used car dealers, but not at Lunghamer. Great job guys.

Mike D

9 de ago. de 2016

I was looking for a decent winter vehicle on Craigslist and came across a 2004 Grand Cherokee Mike Abbo had just posted. I called Mike but the dealership was closing soon so we scheduled an appointment for first thing in the morning. I arrived before they opened and Mike showed up on time. The test drive went well even though the Cherokee had a few issues (needed tires and was showing two engine codes). I felt it was still a fair deal and decided to buy it for the advertised price of $2,999 without negotiation. We then headed into his office to finalize the deal. Mike had his manager do the paperwork and and comes back 30 minutes later with "The Final Numbers" handwritten on a sheet of paper. He points out a $169 "Documentation Fee" and a $455 "Dealer Mark Up Fee". That's right... a dealer mark up fee!! What the xxxx is that? Mike tried to get me into negotiations as I has walking to the door but I had zero interest negotiating north of the full advertised price. I don't know if this is standard operating procedure for them or not but my first experience with Lunghamer Buick GMC is certainly the last.

Sborts13

2 de ago. de 2016

I would like to say im very unhappy with the Used car department and the Service department. I just bought a 2008 GMC Sierra last monday from the Used car lot. during the test drive all was good, Truck checked out good from what i could tell in the 10 min drive. So i decided it was the truck and went ahead and bought it. from there on went down hill. When they brought the truck back out to me the starter started making alot of grinding noise on start ups. So i told my sales guy that i will still take it today but if it gets any worse that i will have to bring it back to get repaired even though it made it through their Used vehicle inspection with it making the awful noise. So a day later i bring it back due to the noise and they tell me that i will have to pay for it out of pocket even though i bought the truck one day ago and it had a 30 day warranty, So i then i told them that if they dont want to take responsibility on the repairs that i will be returning the truck, From there the Used car manage authorizes the repair and come to find out they sound me the truck with THREE OPEN RECALLS ON THE TRUCK STILL. So what ever, they took care of them then. Come thursday i come to pick the truck up and the porter drives the truck to the front for me to take. When i jumped into the truck to take off, i noticed the service stabilitrac, service tire pressure monitor system lights were on along with the wipers freaking out and my key fob not working anymore. So i jump back out and explain to them what is happening and they pull it back into the shop to check it out and 20 min later they come to me saying that what the did to the truck had nothing to do with what was happening and told me i will have to pay for further diag. So i go back to the used car manager and tell him and he then goes back and authorizes the repairs after convincing him that the truck was just bought one day ago with no issues. So more days go by and i dont here anything back from them so i decide to stop up there on Saturday to see whats going on and the service department was already closed so i went to the cashiers desk to see if the work order was closed out already which it was on friday. shaking my head and i got no calls about it. So come to find out when they performed one of the recalls it consisted of permanently removing a module and wiring the wires together and ended up shorting out the body control module causing all my issues. And they wanted to say the truck came in with those issues even though they caused it. So now that i have the truck back after alot of complaining that they should have taken responsibility of from the beginning might have kept me as a customer but not anymore. i will move onto another dealer. I hope no one else gets screwed over like i almost did.

Ted

26 de jul. de 2016

I went to service at 5 pm today .. I brought my 2015 Silverado LTZ in for a oil change .. I wait outside the door for over 7 mins .. The total srrvice was empty with cars someone sitting at every desk I pull to the front .. Stood there for over ten mins no one help me .. I ask can some one help me please .. One gentleman said I will find someone .. Another 5 mins no one came I ask for the manager I was told he was gone for the day .. Customer relations guy came out with a forget what happen let's move on ...I said do all customer get this treatment . Not wanting use the race card .. He had no explanation.

Kathleen Pfeiffer

20 de may. de 2016

Every experience at Joe Lunghamer is a positive one. They are friendly, knowledgeable and very professional. My salesperson, Damon Utley is great to work with and knows his stuff. Thanks for another wonderful experience.

Pam kinsler

18 de may. de 2016

I have visited MANY dealerships but this is by far outstanding in every area. Bruce was my salesman and was extremely informative and knowledgeable. Most trustworthy place I've been too

Kurt

17 de may. de 2016

Was only in for my oil change and tire rotation. Service was done in a timely manner.

Lisa

10 de may. de 2016

Always professional, friendly, and get the job done quick!

FAC70

10 de may. de 2016

Every time I take my car there to get serviced they are so accommodating. They make sure I have a ride back to work and then picked up in a timely manner. Everyone I have dealt with in the service department is so nice and friendly.