Rachel

9 de sep. de 2016

Vicki Lamont made the normally painful process of buying a car fun. She was very friendly and detailed throughout the process.

Billy Burke

1 de sep. de 2016

Quick service went as scheduled but the spare tire was not checked as requested.

Elizabeth Mahan

1 de sep. de 2016

Staff was easy to work with, everyone was very friendly and professional. I especially liked working with Catherine Mahan in finance, she was very professional and showed me all of my options. I would definitely buy a car again just because of her. Thank you Catherine!

Joseph Drew

26 de ago. de 2016

Your team makes even the routine oil change a pleasure... great staff, clean and welcoming waiting room, and timely service. I am driving the 5th Ford vehicle purchased from Jim Burke Ford... can't say enough good things about the dealership!!

Lisa Quinton

19 de ago. de 2016

Had a great salesman. Not pushy or clingy. He made us feel comfortable and we could take our time. He even stayed 3 hrs over to finish our deal instead of passing us off

Felipe Rivera

27 de jul. de 2016

Had a smooth easy transaction throughout the process. Julio did a great job and went the extra mile to look for the right car and a great price well under my budget. The financing process was butter smooth and will certainly be coming back for my future vehicle purchase.

MCG

18 de jul. de 2016

All good. They changed a tire and aired it up.Thanks

Tony Hutto

16 de jul. de 2016

Was a little hesitant and doubtful when I first went in, they were very busy and had to fit us in. However the and work did repair the issue was a bit on the expensive side but I'm quite happy with the with the way that my 2008 F1 50 super duty is running. Dealerships are a bit more expensive for repairs but in this case, was worth it.

Diann Hollick

15 de jul. de 2016

Our service tech is really great. On top of things

Frank Komin

14 de jul. de 2016

Excellent staff from our saleseperson Nicole to the great folks in the finance department. Thanks for all of your help getting us into a fantastic truck.

Michele Cuba

13 de jul. de 2016

The auto mall branch always seems to be very friendly and takes care of me and my car. I am really impressed with Erin my service adviser.Michele Cuba

Katrina Houston

13 de jul. de 2016

2013 Ford Edge, Oil Change, Yes-The staff was very helpful and I like the service I receive that's why I always come back.

Luz West

12 de jul. de 2016

I came in looking for a used F150 because I believed that was all I could afford but Alex Lopez was really helpful and showed me a brand new 2015 F150 XLT that fit my budget and with rebates and incentives was nearly the same price as the used truck that had me there originally.

Hilario Villalobos

12 de jul. de 2016

F-250 had some wire damage under the truck but was check out quick and fix quick no problems at all

Buena Alcaraz

9 de jul. de 2016

Very satisfied with the service and buying process.

Charles Retz

8 de jul. de 2016

We buy a car and we check out service dept. Roger was a great service man he always take great care of us if he ever leaves so will we.Best regards,Sue Retz

Janet Schultz

7 de jul. de 2016

i needed my battery checked, then replaced. Staff was pleasant

Charles Retz

7 de jul. de 2016

we think that Roger in service was great he took care of us .........

James Lee

5 de jul. de 2016

I was treated very well, the staff was helpful and the waiting lounge was very nice. I was given a bottle of water; however, it was warm...cold would have been better. And I love my Fusion!

Crystal Moreno

4 de jul. de 2016

I am a college student and just now building my credit. For being a first time buyer and not knowing what to do, they walked me through the process and really helped me out with a brand new car. I will go back to them if I am wanting to buy another car.

Michael and Laura Harris

29 de jun. de 2016

We purchased a Ford Fiesta for our daughter. Our salesman was professional and personable. Our questions we answered and we are very happy with the car.

Michael Williams

29 de jun. de 2016

The service was great. It was even better when the service person told me that it was under warranty and there would be no charge. Thanks

Steve M.

28 de jun. de 2016

Alejandro Barrios is excellent. He was very thorough in explaining the differences between Ford's clean energy cars. He helped me make an informed decision. He has a bright future at Jim Burke!!!

Dennis Brown

27 de jun. de 2016

Rodger Lara was great as he always is. Express line was great and work done in a timely manner. Rodger is a real asset to the company and a real customer service person.

William Royer

24 de jun. de 2016

Chad was extremely patient and helpful. He showed me various vehicles in my price range, and once I found the one I was interested in he jumped on it and got the car I wanted at the price I wanted. Chad and Sati are valuable assets to your company, and you can tell they love their jobs. Thank you.

James Coulter

22 de jun. de 2016

Went faster than I thought it would. You want to much information to pump up your business, it was what it was, a airbag replacement due to poor equipment.

James Driskill

20 de jun. de 2016

It was a good experience, the salesman was helpful

Dana Soria

19 de jun. de 2016

Everything went well and on time. Staff was very helpful

Gail Gilfoy

15 de jun. de 2016

The staff is always helpful and efficient. I won't take my vehicle anywhere else when it needs routine maintenance. Quicklane on Oak Street is the best!

Rhonda Roshau

15 de jun. de 2016

you do such a good job - that is why I come back to the dealer - even though it is away from my location. Thank you ! Great staff, fast and efficient always.

Donald Morrison

8 de jun. de 2016

Went in for the first oil change on my 2015 Mustang Gt.I was really impressed on how busy it was and how efficient the staff dealt with the large crowd on a early Saturday morning. Hats off to the Quick lane staff.

GParson

7 de jun. de 2016

Staff was friendly. Facilities were clean.When I took receipt of my vehicle after being serviced, the driver seat was in the original position, however the passenger seat was fully reclined. Would've been nice to have the seat put back in the position I brought the car in.

Domingo Castro

7 de jun. de 2016

I had a great experience and I am very happy with your great service. This is my second truck that I have purchased at Jim Burke Ford. Rob Bird did an Outstanding job!

Kathy Brenneman

6 de jun. de 2016

Excellent sales representation, easy to work with and the process went very quickly.

Barbara Cierley

3 de jun. de 2016

I am very pleased with the service I have received. Thank you!

Dennis Wilson

3 de jun. de 2016

Gabriel Garcia did a great job getting our car through the service process!Thank You!!

Danielle Holt

2 de jun. de 2016

I have a 2014 Edge. The service is always quick and the staff is friendly.

Albert Garcia

1 de jun. de 2016

The service and staff was very helpful..i would recommend someone to have a look at a ford dealership

Johnnie Keys

1 de jun. de 2016

When I visit our dealership I received what I was hoping to receive excellent service, Frankie really took care of us he left no stone unturned

James Resseguie

30 de may. de 2016

I have owned my Escape Hybrid for over 10 years and purchased it new at Jim Burke. It has always been serviced at Jim Burke when the time for service was reached. Since I only have 74,000 miles I have to go by time rather than mileage. I have always been satisfied with the service and maintain my Escape in top shape. I can not complain about about the service and only have one complaint (since I am very picky, When they test the windshield and back window washers they never wipe down afterward and leave both windows and some of the paint work water spotted. I am always surprised that no one as ever told them to wipe down after testing the washers. Then again you would think I would be use to it after 10 years.

Charles Tam

30 de may. de 2016

My family has reached its 3rd generation as loyal customers of Jim Burke Ford. My father got to know Mr. Burke as a fellow rotarian member. I am now driving my 2nd truck from Jim Burke Ford. My family has a long history with this dealership because we have no reason to go elsewhere to purchase and maintain our new vehicles.

Steven Pryor

29 de may. de 2016

As always, excellent sales help, service and hospitality.

Donald Huskins

26 de may. de 2016

We have always enjoyed our dealings with the Jim Burke Ford & Lincoln. Marcus Hampton is always good to work with as is all the staff at the dealership. We will be back.

Jon Takach

26 de may. de 2016

I had a 2011 Ford Explorer in for service. Roger, the service advisor, was very helpful and seemed genuinely concerned that I was extremely satisfied with my experience at the Ford dealership.

Sylvia

25 de may. de 2016

We recently bought a 2016 Ford Explorer Sport- and I can't tell enough on how much we love the car- Not only did our sales rep- Carlos Lozano provide us with excellent customer service, but I truly believe he went over and above the norm. He worked with me and found me exactly what we wanted and I feel at an exceptional price.

Charles Paine

24 de may. de 2016

Thanks, all was good. time a little long, ,could work on faster service.

Victor Monacelli

21 de may. de 2016

Pete was awesome and patient. I'm glad he was the one that took care of me throughout the easy process. And Goof was very easy to work with also. He made that part you hate about buying a car very easy.I really didn't notice until I got home but the car had no car mates so I was a little upset about that. So now I have to go on line and pay another $100.00 for them.

Timothy Hay

17 de may. de 2016

Refer to above.Do not need or want to complete surveys.

Chris Rodriguez

17 de may. de 2016

One thing I have to say is that Mr. Joe Tamez is a great man who really eased out the process of a first time buyer in myself. He was very patient with my picky car selection and did not hesitate when asked to search for my specific choice. Overall, I am very pleased with all the staff at Jim Burke. Will definitely be returning in the future.

Rebecca Burston

14 de may. de 2016

As always Frankie provided personal and professional care.The three stars for facilities are due to the construction going on for the renovation. I expect it to go up when construction is complete.

Adriana Pena

12 de may. de 2016

The service was outstanding my car was picked up at my work for the service appointment. A loaner was dropped off for the day. The following afternoon my vehicle was dropped off at my work looking clean and shiny! Erin Quick did a wonderful job communicating the entire process with me.

Robert Podratz

12 de may. de 2016

It took to long to repair my car.My car was set aside while they worked on other cars

Brooke

11 de may. de 2016

Brad was awesome! This was by far the best experience I have ever had with buying a car. He was incredibly helpful, answered all my questions, and did what he could to find the vehicle I wanted with the options I requested. My only disappointment is that he is planning to retire before I'll need to buy my next car.

Andrew Biesik

10 de may. de 2016

The buying experience was excellent and even better when I came back to the dealership to get my oil changed as per contract. I was able to speak with the person who leased me my vehicle and the young man who is probably 20 remembered us. He took the time to speak to us about our satisfaction with are focus. He even went on taking His valuable time to tell us about the new vehicles that will be coming out when our current lease was over. The only problem I had was in the service department when I would call they told me my oil did not need to be changed (and I called several times) as they said I did not have enough miles yet. Then when I got there the lady behind the desk told me that i needed it changed every 6 months regardless of the milage. So I m confused when to get it changed or if they will change my oil despite my milage. Furthermore, I think it would be helpful to just give a greater detail of the service performed.

Dave Ricks

8 de may. de 2016

I brought in my 2010 Lincoln MKZ for regular service plus transmission, anti-freeze, and power steering service. As usual I was provided with a Lincoln loaner for the afternoon. My vehicle was ready when promised. My service advisor is Frank Lopez. He is a true professional. Always friendly and goes out of his way to provide excellent customer service.

Rodney Baldwin

8 de may. de 2016

I had a problem with installation of a new set of tires...one of my alloy wheels was damaged. The problem was swiftly resolved, resulting in a perfect repair of the wheel at no charge to me. This is the usual high-end customer service that I am used to at JBF. Highly recommended.

Robert Frichtel

7 de may. de 2016

We bought a F-150 and Chad Yost was awesome! You need a Ford? Call Chad! He was really helpful and found what we wanted!

John Jones

6 de may. de 2016

we purchased a 2016 beautiful MKX, the salesmen was amazing (Mike Houser). came in on his day off to deliver my wife's new car!!! which see totally loves. However she was a little disappointed that there was no poster of Matthew McConaughey to take her picture next to! :-) The fact is you guys were not my first choice but because of the horrible experience at Keller, we will never go back to them at all, I found you amazing dealership , and everybody was very professional and the Finance guy made it just too enjoyable. thanks for that!John Jones

Daniel Mckeel

5 de may. de 2016

Ford F-150 XL, 8' bedService was excellent - very professional and efficientAll the staff I worked with were very helpful.

Tammy Heckathorn

2 de may. de 2016

Judy Chavez was so helpful in purchasing my Dodge Ram 1500. I emailed to inquire about the vehicle..she got right back to me. She walked me threw every process and step I needed to do. I felt more like her friend and not just a client or buyer. I was very nervous to do the deal on my own. She assured me I cold do it. When u went to finance the lady in there was just as helpful...it was nice to see everyone work together to get me my truck. M9st 9f tge work was over the phone so when I 2alk ed into the dealership I was there for only about 2 hours. I love my truck and I love your dealership and Judy..she's fantastic

Patricia Beard

2 de may. de 2016

I purchased a 2016 MKX. Everything was explained very well and fast service. Found a small dent when I got home and it's going to be repaired this week.

Joel Cooper

28 de abr. de 2016

Rudy was very knowledgeable and friendly. He spent plenty of time going over the vehicle with me and made sure I had no questions or concerns.

Michelle Mudryk

25 de abr. de 2016

My service advisor RJ Williams was wonderful. He was professional, friendly, knowledgable and he got my vehicle done in a very timely manner. I was very pleased with his service during my visit. I would definitely recommend to my family and friends that they visit him with any future ford needs or concerns.

Francisco Rizo

20 de abr. de 2016

You guys did a great job I am more than likely to recommend you to everybody I know and then another note I might have my son by his neck scar with you guys thank you for all your great help.

Ted Powers

16 de abr. de 2016

Well my husband and I are very pleased with our experience at Jim Burke Ford! On a Friday afternoon we decided to check out the SUV's and ended up purchasing a Ford F150 Platinum. We were so impressed with Truck and all the top safety ratings that we decided to purchase one. We were very pleased with the salesman Chad Yost and appreciated his no pressure approach. He was very knowledgeable regarding the Ford products. He answered all of our question and explained features that we didn't even know to ask about! He carefully walked us through the functionality of each feature during our test drive and on the lot. The F150 is truly a remarkable vehicle! An equal mix of luxury, sportiness and technology! He walked us through the term of the contract so that there would be no surprise's. All and all he made our car buying experience extremely pleasant one. We would highly recommend Jim Burke Ford dealership in Bakersfield and ask for Chad Yost "The Ford Guy"! :)

Andrew Pulido

11 de abr. de 2016

The dealership was prompt in their fix and offered extra advice regarding my A/C rather than trying to sell me a service they simply gave me a recommendation to fix a small prob they had noticed.

Victoriano Baldivia

8 de abr. de 2016

The sales person did a great job. I'm very happy with my car.

Lee Hernandez

5 de abr. de 2016

Well dealing with both Steve Witt and Joe Tamez was a pleasure. Though I had to work some things around on my end both these gentlemen were patient with me and made me feel like family. Hard to get in the world today.

Ryan Phillips

4 de abr. de 2016

In my opinion the service levels have gotten better! it seems that service times have improved and the job has gotten done in less time than estimated. It is comforting to know you use genuine Ford Parts. Its nice to look out the window of the shop and see for example the new oil filter that is going to be used sitting next to your car keys. The Staff is always kind and informative.Thank you!!

Jim Elliott

3 de abr. de 2016

Always polite and efficent. Very nice. I always take my car to the dealership for service.

Charles Holmes

1 de abr. de 2016

Friendly and courteous service at both Bakersfield locations

Wim Leyder

31 de mar. de 2016

I'm in my fifth Lincoln, great cars with a great support team.

Ron Hudson

28 de mar. de 2016

Fast, courteous,clean and great people working there.

Michael Smith

27 de mar. de 2016

Well, I always have received great service at ford. And I believe the technicians do a really good job. The truck I drive is a 2013 F-150 with 22,000 miles. It is taken care of by ford, and I drive the vehicle with care. I am confident I will be able to drive this truck for many more years. I purchased the truck from Nicole Martinez, and I can't say enough good about her, she is full of product knowledge, and she has proven to me to be a reliable resource to me.

Vernon Gunter

21 de mar. de 2016

great truck, great service and knowledgeable sales experience

Tamara Post

21 de mar. de 2016

This will be the third car that I,myself, have gotten through Ford with Carlos Lozano as my sales rep but it will be the seventh car he has sold to me and my entire family. He always gets us what we want and we may be picky with the tiny details of a vehicle and works with us for pricing in a patient and timely manner and also is available for any questions that I or my family may have for him.

Jorge Alvarez

21 de mar. de 2016

Very friendly staff. I highly recommend this dealer to others. No complaints at all.

Michael Burke

21 de mar. de 2016

I bought a used 2013 Focus. Car was extremely clean. Prior to me receiving the car they replaced one missing clip and filled the tank up. All of the staff from the receptionist, the salesman and the lady that wrote up all of the documents where very friendly. I knew that my credit wasn't the best but I still got 1.9% financing, better than my credit union could have given me. This was the most comfortable I've ever been purchasing a car. Thank you to everyone at Jim Burke Ford.Mike Burke

Linda Grindstaff

21 de mar. de 2016

I was very satisfied with the service, Yesenia, and the mechanics. I had a short wait!! I love my explorer--I have only had it for a year and a half, Faulty battery-- things happen. This is my third Ford explorer.

Karen Christiansen

21 de mar. de 2016

I've bought FordsfromJim Burke for 24 years. Never been dissatisfied.

Steven Pryor

21 de mar. de 2016

Helpful staff, quick service time, clean facility and organized

Margaret Ponting

21 de mar. de 2016

February 26, 2016Jim Burke President and Customer Relations Jim Burke Ford2100 Oak StreetBakersfield, CA 93301To Whom It May Concern:Please accept this letter as my personal thanks and in appreciation for your employee, Ryan Decarolis. It is very rare finding someone who is honest and caring, especially during a time of every car company?s ?Holiday Deals (Insert echo sound and balloons) and the many Special Car EVENTS (Feel free to imagine confetti.)? when people?s minds are on so many different thoughts that it is easy for the average person to loose track of what they are doing and other people taking advantage of them as they search for a car that costs as much as a small house. It was refreshing to find Ryan to be one of those few who is honest, fair, goes the extra mile in keeping in touch, and does not take advantage of people (that? I want to help you get the car your want, kinda guy). In Ryan?s ?Ford selling style and test drive comments? he held for the most compelling answer to touch a buyer?s pocketbook, which reminded me laughingly of the car, a big brilliant sparkle? my ?Silver Light of Life.? (Actually for our silver years.) It reflects that beautiful light throughout your family and company and shows how much value, not for your well built shinny new cars but your value you have for your customers. An employee with this integrity should be recognized. Ryan makes the world become a better place - God bless his socks off!I want to express my gratitude for Ford providing me with a wonderful car, the Ford Explorer Platinum, (of Ingot Silver - grin) that I received a few days ago. Your Explorer shines with brilliance and beauty (oh?s and ah?s are actually heard), as well as, the comfort and security I so long waited for?for me, my family members, and driving buddies. Your love of brilliance and a diamond schmooze ride will not fade from the life it had touched. I feel quite honored to drive a car that Ford designed and created for people to enjoy. All of you at Jim Burke Ford are very special in our family?s heart for your helpfulness. Thanks to caring individuals such as Ryan, I will continue to choose your Dealership to do my car shopping, knowing I will always feel comfortable because you seem to take great care in picking quality people to work for you. May the Lord bless you and keep you, the Lord make His face shine upon you and be gracious to you, the Lord turn His face toward you and give you His peace. How beautiful are the feet of those who give and do goodness? and we will remember you in our prayers for the loving things you do in blessing and valuing your community. Thank you again, you and your company will remain in our thoughts and prayers with appreciation for your quality.Sincerely, another happy Ford owner,Mrs. Margaret Ponting

Tom Wise

21 de mar. de 2016

2014 Ford Raptor is my second Raptor. The first was a 2012. Service is very good but they had to order the part twice as the first time the order was wrong, so I had to go back twice for the repair. I was without my Raptor for twice the amount of time. I am not resentful about this as the issue was handled well. Lupe does a good job as a service writer, and I was treated nicely.

Kennith Durbin

21 de mar. de 2016

I purchased a 2015 F-150. Everything was handled with care and expertise, as usual. Mike Houser did an excellent job handling our purchase. The financing was quick and easy and Geoff Holcomb did a great job in presenting all the offers that went with our purchase. Also, I want to thank service manager Mitch Mullan who personally handled a problem with our new truck. This is the fourth purchase from Jim Burke ford at the automall and I have been extremely satisfied with each one.

Larry White

21 de mar. de 2016

I have dealt with Jim Burke before on other purchases and have been real pleased with service and quality of each vehicle I have owned.The salesman was not pushy at all but answered my question when I had one about the car I purchased.

Desiree Lopez

21 de mar. de 2016

I purchased a 2015 ford fiesta, i fell in love with the color of the car it's pretty amazing I cannot complain. The service was good, did not feel pressured at all and they helped me with everything. Sadly I had to purchase not lease but regardless I hope the next time around I will be able to leaze.

Yesenia Mejia

21 de mar. de 2016

Really good customer service!! Very quickly to get mi oil change.

happy car owner

25 de feb. de 2016

We bought our first vehicle from ford about a year ago. we had a few issues with the car and ford agreed to buy back our car. they were very helpful and understanding. so we decided to stay with ford. We bought an suv and we love it. the sales man alex was really helpful and not pushy at all.

E. Wolfer

21 de feb. de 2016

The Staff is great. They got me in and out of there in a timely manner. Had answers to all my questions and concerns. I'm even currently looking at buying a Navagator for the family because of the service provided. Thank you for taking care of my MKZ hybrid.

Jorge Saba

13 de feb. de 2016

We purchased a 2016 Ford Fusion. The customer service we received was wonderful. The staff was very helpful. I would recommend this dealership to family and friends. Thank you all

Bradley Atkinson

13 de feb. de 2016

I just want to thank Robert Reyna for an awesome job he did. He went above and beyond. Thank you!

Rebecca Selbach

11 de feb. de 2016

I have always had great service with Jim Burke ford oak st.wouldn't go any where else

Taylor Brown

10 de feb. de 2016

I purchased a 2016 Ford Fusion. Chris Strong was amazing when trading in my old car which I bought from him two years ago. Ryan was my salesman and he was great as well. They got me approved same day and I walked out with my new car. :)

Glenn Samples

5 de feb. de 2016

They provided quality service. Good service ..................

Maria Castaneda

4 de feb. de 2016

Lincoln MKZ, Sam Olsen was top gun. The service tech Erin Quick took care of things, got me in and out on the same day, made sure to explain what needed to be done. Overall it was a Great Experience. Thank You ?

Laurie P.

2 de feb. de 2016

I purchased a 2016 Ford Edge last week at Jim Burke Ford at the auto mall. My salesman, Mike Houser, was very knowledgeable, professional, and helpful. He took the time to go over every feature of the car very clearly with me. He helped make my new car purchase experience a very pleasant one. Katherine in the finance department was also very friendly. She explained all features and benefits of the many ancillary products offered by Jim Burke Ford. She was courteous and professional. I was very impressed with the overall experience and staff that assisted me. Thank you Mike and Katherine!

Robert Ledet

1 de feb. de 2016

Car's 1st service. Serviced before trip to Louisiana

Isaias Ruiz

1 de feb. de 2016

Marina and Chad were both very helpful and not pushy at all. Great experience.

Katherine Honegger

28 de ene. de 2016

The staff at the Automall location is so helpful and friendly. The waiting area is extremely comfortable. I love the free WiFi and coffee. I got right in with no waiting. Im making the drive to the AutoMall location for my servicing and repair needs!

Shelby Bayne

27 de ene. de 2016

It was my first time buying a new car and Ryan made me feel extremely confident about my purchase! I will definitely be back to purchase my next vehicle.

Larry Boyd

27 de ene. de 2016

I own a 2013 F150 PU. The service was good and the staff was courteous and tried to be helpful. Larry Boyd

Edward Stecki

27 de ene. de 2016

Had the oil changed and tires rotated. I had an appointment. Work done quickly. Erin was knowledgeable and professional.

Ramiro Vasquez

27 de ene. de 2016

First time there, I was very impressed. The screen with my name and countdown was a plus. Clean and friendly atmosphere.....will definitely recommend to family and friends.

Laurel Johnson

27 de ene. de 2016

The service appointment was handled efficiently, and the car was available in a super timely matter. I did missed the courtesy wash that I have received in the past.

Jim Boone

26 de ene. de 2016

I recently purchased a F-250 Lariat from your used car division. Rick Gonzalez handled the purchase and the trade in I had. He was very helpful and friendly to work with. It was a solid truck buying experience.

Linda Gragg

26 de ene. de 2016

In and out and for a busy person like meI am grateful

Theodore A.

26 de ene. de 2016

2013 Fiesta SE. Always excellent service. Feel the transmission department has gone above and beyond all normal efforts required to address my concern. Tech Rony Ricno went the extra mile to duplicate my concerns. Even so much as to try and duplicate my specific driving habits. His excellent efforts and communication made all the difference in the world. My service advisor Lindsey continually kept me informed in the progress and assured me the repair was performed in a proper and efficient manor. The support staff Including Kat in the customer lounge and Mickey Wade the courtesy van driver all made me feel at ease. The overall level of dealership interaction is on par with the high level luxury dealers.

Joy Benson

21 de ene. de 2016

2006 Honda Accord v6EX ,Service was wonderful, ,Love love love the staff Nicole Martinez was a very bright spot in my day.. I would also like to say everyone in the building made me feel as if I was family... .

Cheryl Brudvig

20 de ene. de 2016

AWESOME experience - both the sales person (Chad Yost) and the sales manager were more than helpful, and did not even try to push me into the car I selected. Very professional.

Michael Williams

20 de ene. de 2016

It was very simple. I called and made an appointment, brought my vehicle in at that time. I was called by the service department letting me know what the problem was and what my options were to resolve it. I then was called as promised by the service person and I picked up my vehicle at the time promised and the cost that was agreed. It couldn't have gone any smoother. I will come again when I need service.

Samuel Torres

20 de ene. de 2016

First of all, I am a Ford guy---love your f250s. A year and a half ago I went shopping for a 2015 f250 Lariat. I have to say that our salesperson, Marcus Hampton, did s superb job presenting your vehicles to me. I love the "no pressure" experience I had----I bought the truck I wanted and at the same time told myself that the next time I purchase, I would be looking for Marcus again. Well this past weekend my wife and I went shopping to look at and test drive some SUVs at various dealers. We ended up at Ford---and Marcus happened to be passing by as we were parking. He immediately recognized me and commented on how my truck was doing. He was busy with another customer at this time, but he asked what were we shopping for----he pointed my wife and me in that direction and apologized for not being able to attend to us right at this moment. I looked at my wife and she looked at at---we told him to finish his business--we will be looking around and will wait for him. Long start short----without pressure from Marcus---we ended up leasing a new Ford Sport Edge for my wife. Our experience with Ford and Marcus was fabulous. I will return again in about 3 years to look at the new trucks and possibly a Mustang car----and you can bet that we will be asking for Marcus.

Anthony Abruzzo

19 de ene. de 2016

Professional and friendly. Facilities provide comfort.

Patrick Henry

18 de ene. de 2016

Love my new truck. The buying experience was easy and allowed me to do it on my time.

Ida Perkins

18 de ene. de 2016

Warranty work and service on 2015 explorer. Service was ok.

Samantha

18 de ene. de 2016

I purchased a 2014 Ford Escape and came into the Quicklane Department for a routine oil change. Misty Carrillo was extremely helpful, professional, and provided high quality customer service! She did an exceptional job getting my vehicle serviced in a timely manner and kept me informed the whole time. It was nice being able to walk in and be greeted like family!

Lee Salyards

18 de ene. de 2016

Sell men was good and informative on all aspects of the truck and any questions I had I would recommend family and friends

WEG

18 de ene. de 2016

This was the fifth used vehicle we have purchased from Jim Burke Ford. We did purchase a brand new Ford F150 PU truck some 15 years ago. We have been very pleased with the used vehicles we have purchased from Jim Burke Ford over the years we have live in Bakersfield. When I need a vehicle Jim Burke Ford is generally the first place I look. Overall this purchase went well, however the final paperwork processing was slow. We waited some 1.5 to 2.0 hours to sign papers that only took 30 minutes or less of our time once we finally got at it. It wasn't an unusual busy day either, there was one other customer signing papers prior to ours. Our salesman, Greg Cormier, did a fine job overall with our sale and is to be commended. Thank you.

Robert Pino

16 de ene. de 2016

Took my vehicle in for a recall notice, loved the early bird drop off.

Leland Scott

15 de ene. de 2016

Mike Houser did an excellent job of making the car buying process was simple and hassle free.He was extremely helpful and knowledgeable about all the vehicles features and functions.He took the time to explain things thoroughly and made sure we were completely satisfied.Thank you Mike!! We are customers for life!

Teresa Wiersum

11 de ene. de 2016

I like that there is a permanent record of what has been serviced on my 2007 Towncar. I usually wait while my car is being serviced, the lounge is pleasant and clean and the wait time goes fast. My service manager, Frankie, always goes over the status of my car with me.

Lawrence Williams

8 de ene. de 2016

We love our new Fusion . You have great people working a Jim Burke Ford. We had outstanding service and will always buy our vehicles at Jim Burke Ford.

Michael Perry

7 de ene. de 2016

We are repeat customers. The Fleet Manager that we used to work with had moved to a different company. Initially it took some doing, but eventually Management worked it out for us. We like to keep it simple. We bought all the tech. We're somewhat older and it will take some time to figure it out. Assistance was offered. I'm very happy with my truck so far. I was very busy with work when you requested this feedback.

Gregory Horton

6 de ene. de 2016

Your staff and service have always been excellent! I highly recommend Jim Burke Ford and will be back in the future. Thank you.

Dennis Smith

6 de ene. de 2016

I was very satisfied with the recent purchase, the staff at Jim Burke Ford were excellent!

Mario Millan

6 de ene. de 2016

The work was fairly prompt. The only concern I had was that the repair that was made was under warranty the first time and the issue reoccurred again. I was told that since the first repair Ford had come up with a better way to fix the problem so that it would not occur again. I feel that it should of been covered since Ford initial way to repair was insufficient.I was very happy with the staff and work completed.

Ken Henry

6 de ene. de 2016

We leased for the first time. Rob Boyd is an outstanding individual. He made sure that we understood every step of the way what was being done to put us into our new Ford Fusion. He went the extra mile to make us feel at ease even though our credit was less than perfect. We just can't say enough kind words about your representative. And we love our new car and feel blessed to have worked with Rob. Thank you

Claudia Rhodes

5 de ene. de 2016

So efficient and helpful. Had loaner car ready for me to use when I arrived that was greatly appreciated. Jason was so helpful and made the whole experience nice

James Resseguie

5 de ene. de 2016

I have always had my 2006 Escape serviced at Jim Burke since I bought it new there. I have always been happy with the service I have received. I have only thing that bothers me. I bring in a clean car and take home a car with the windshield and and back glass spotted and streaked. This is because they always check the windshield washers, but never take the time to wipe the windows off afterward.

Jay Bresee

5 de ene. de 2016

All work done well and in a timely manner. Service adviser was very personable and knew what to do.

Carol Kinderknecht

4 de ene. de 2016

I was treated kindly.....the staff was very helpful. Ford Escape purchased in Feb 2015. This was my first visit and was happy with the service I received.

Adriana Pena

4 de ene. de 2016

The staff was very helpful and accommodating. I was not able to drop off my car like originally planned. Erin Quick offered for my car to be picked up! A rental was provided like promised. Erin notified me of the status of my vehicle and arranged for drop off as well. I had my vehicle back in time to go home.

Patricia Bailey

1 de ene. de 2016

It was fast and they were very knowledgable about my car.

Yolanda Edgmon

31 de dic. de 2015

Your service department is very good, always polite and helpful.

Gary Skaggs

29 de dic. de 2015

Leased a 2016 MKC. Mike Houser did a great job explaining not only the lease agreement, but went through the car with us making sure we fully understood the complexities of the various systems.Now all I have to do is read the manuals and make myself use all of the available technology.

Kerry Cunningham

29 de dic. de 2015

From the sales representative, the service representative, to the detail staff, everyone was courteous, and knowledgeable. My F-150 is great.

Mark Hamilton

28 de dic. de 2015

I have a 2015 f150. The back up camera stop working. They had to reset my system to get it working. The only issue I had is when I got the truck I wish someone would have gone over more stuff when I picked up the truck. When they reset my system it changed some of my light settings and I did not know until it was dark and I had to drive. Was frustrating trying to get it right in the dark.

Dana Kates

24 de dic. de 2015

Great customer service from the moment you walk in the door to the Quick Lane service door!

Brian Hughes

24 de dic. de 2015

The entire searching and purchasing experience was beyond expectations. Nicole was extremely gracious helping us even looking at vehicles in the automall location. We ended up not buying anything our first visit, and came back 2 weeks later to look again and purchase a nice 2015 Edge. She made the entire process very easy and went above and beyond to make sure we test drove and sat in several different models and trim packages to feel what Ford had to offer. My wife and I enjoyed test driving nearly a dozen vehicles before finding what we wanted and could afford. Nicole made extra effort to spend time showing us how all the gadgets work, and giving us a tutorial of some of the more advanced features. She even invited us to come back after a little time (like a week or more) to go over some more features once we've gotten used to the basics. Overall the experience was fantastic.

David Hepburn

23 de dic. de 2015

Merry Christmas and Happy New Year in 2016! Thank you.

Cindi Swoboda

21 de dic. de 2015

I have always had a wonderful experience with Jim Burke Ford. The experience was the best so far. Rob was very informative and helpful.

George Handschumacher

19 de dic. de 2015

service was performed as promised, staff was friendly and knowledgeable.

Michele Newell

18 de dic. de 2015

The service was good, however it did take about 30 min longer than expected. The service tech recondmended I replace the cabin filter, which I did. His 10 min to replace the filter was more like 40 min. Other that that, the overall experience was good.

Michael Cody

18 de dic. de 2015

Great quick service. Probably best one yet out of the times I have been here. Scheduling was easy, wait was not that long.

Ronald Cross

18 de dic. de 2015

There was a small mix up in the waiting line. I would have liked to have been notified when the mix up occurred instead of wondering what had happened when the original time estimate ran over by nearly double and then was notified about the mix up.

Felix Medina

17 de dic. de 2015

Our Salesman, Robert Boyd, was fantastic. We explained to him exactly what we were looking for and an acceptable monthly payment. Robert went out of his way once again for our family and overdelivered. We are pleased with our new vehicle. Robert has not only been our Salesman, but my children, sister and niece. We would highly recommend Ford (Bakersfield, Oak street), but also our Salesman, Robert Boyd. We will be back with future needs. Thank you.

Terry Morgan

15 de dic. de 2015

Great dealership to do business with. Very professional and easy to deal with.

Joseph Eller

15 de dic. de 2015

Fast and Efficient, the sales person was very helpful and valued my time during the process.

Marie Q

14 de dic. de 2015

I leased an MKZ, the service was excellent. I never felt pressured by the salesman, which was very important to me. He was very accommodating and did not rush me. After the transaction, he encouraged me to call him anytime I had any questions at all about the car. I would definitely recommend Jim Burke and the salesman, Chad Yost, to anyone looking for a car. And I will definitely be back for another car when my lease is up.

Daniel Dinsing

14 de dic. de 2015

We are very excited about our 2016 Explorer Sport. Service was great! Jake and Ryan were always available to assist and never made us feel pressured. I'll be back soon to purchase a F150 or F250.

Michael Wennihan

14 de dic. de 2015

I purchased a 2003 Chevy Silverado from Rudy Galacia I have bought 4 vehicles from Jim burke ford great service is why I come back. Can't say enough about how Rudy makes every part of the sale seamless. Rudy does a great job. I will be back to buy my son a truck.

Gloria Hauff

11 de dic. de 2015

I purchased Lincoln Navigator through your agent Chad Yost. He is what all sales reps should emulate. He should be a mentor to all new personal. He was prompt, pleasant, informative on top of this possible sale with out being overly aggressive. I have purchased many of a car in my life time and had interaction with more sales reps than I care to remember.. Almost all of them have earned the disrespect that the public has assigned for car salesman. Chad Yost is A#1

Lindbergh Cox

11 de dic. de 2015

I purchased a 2016 Lincoln MKX and the service I received was excellent.

Marty Ramirez

10 de dic. de 2015

Service Manager Kaycee and the whole crew were courteous and professional during my visit. Thanks

Leticia Martin

8 de dic. de 2015

Great service from the Tire & Lube department! I needed four new tires and the process and wait time was what I expected. Thanks again for the great service.

Kevin Hunt

4 de dic. de 2015

2015 Ford Edge. Our salesman Aaron Leyva was a tremendous help throughout our car buying experience, he went above and beyond to insure all of our needs were met. Despite having some delays while trying to acquire the desired model from another dealer, he was up front and honest with the situation and always kept us informed as to the current status of the transaction. We dealt briefly with Aaron on a previous vehicle inquiry and when the timing was right we knew we would come back to him for help getting into our next vehicle. The professionalism and honesty made this experience an enjoyable one, thanks for everything!Kevin Hunt

Angelica Corrales

3 de dic. de 2015

I purchased a 2015 Edge. The staff was very friendly and helpful. I will definitely keep this Ford dealership in mind for future vehicle purchases and also recommend to my friends and family.

Perry Smith

1 de dic. de 2015

Looking for a new F150. I discovered you on line,called and you had what I wanted.Rod S. showed me around and Greg Cormier closed the deal.They both did a great job and I never felt pressured to buy anything other than what I wanted.More dealers should try this approach with customers.Happy F 150 owner, Thanks

Thomas C.

1 de dic. de 2015

I bought a 2016 Mustang and had a great experience. The salesman, Marcus Hampton was excellent with no pressure and was very informative. When I am in the market for another vehicle, I'm coming back!

Julie Morgan

1 de dic. de 2015

The last two services, with Service Manager RJ, have been great. My only complaint is I have only owned this vehicle for 25 months, and it has been in the shop at least seven times. I owned my last five Fords and did not have all of them in the shop, total, seven times. Really makes me rethink purchasing another Ford.

Melisse Herring

1 de dic. de 2015

I brought my 1999 Ford Explorer in because it was making lots of noise, and I thought the engine was trying to fall out of the car. They figured out that it was a something pulley and a belt. I was close to time for an oil change, so I did that, too. It was about a 3 hour wait, but there was no "free" water, or coffee, or donuts, either. That was a little disappointing. Also, now there is oil or red fluid (transmission?) making small puddles in my driveway. But, the people were very nice.

Juan Cadavid

30 de nov. de 2015

all went good and in a timely fashion, oil change performed and necessary adjustments made.

Richard Hinzo

30 de nov. de 2015

2013 Explorer. Diagnosed, ordered and replaced our Sirius radio within one week. Very impressed.

Lydia Martinez

28 de nov. de 2015

I purchased a 2015 Ford Edge. Rudy Galicia was my customer service representative he was great, got me what I wanted without having to spend time at the delearship. It was a great experience.

Franklin Crookes

26 de nov. de 2015

THIS WAS OUR 3RD NEW CAR WE'VE PURCHASED FROM JIM BURKE AND LIKE ALWAYS ALEX LOPEZ GOT US A GREAT DEAL LIKE HE HAS BEFORE.

Lewis LeMay

26 de nov. de 2015

I have always been treated well here....which is why I continue to return for my vehicle service.

Roland Tambio

26 de nov. de 2015

The mechanic who oversaw the procedures done on my car did an excellent job. Updated me what the problem was, how he was going to fix it and gave me a timeline to when my care could be returned to me.

James Wiggins

26 de nov. de 2015

2015 used F-150 was purchased in July 2015, and Gabriel Garcia is a great service rep and is always very professional and helpful.

Erin Quick

23 de nov. de 2015

I Really love getting car serviced at Jim Burke Ford.

Ramona Sanchez

20 de nov. de 2015

Ryan was really helpful No hassle got it done! .. That's the way I like it . I am very happy with my Ford Fusion great price for a lot of car .I'm loving it ! Very pleased and satisfied ??Thanks

Susan Walker

20 de nov. de 2015

Everybody was very helpful. I've just had more problems within my new car since the service so I'm a little upset.

Gerald Wenstrand

19 de nov. de 2015

Check in gal was very nice. She was very busy but kept a pleasant attitude

Brian Escobar

18 de nov. de 2015

The service went well, but there was too little parking out front

Kyle Monks

18 de nov. de 2015

I had a rare manufacturer defect that disabled the heater when my car was in EV mode. The staff worked very hard to determine how to fix the problem and was able to conveniently take care of my car. I was treated very respectfully. Thank you!

Happy Family

17 de nov. de 2015

They made the experience a stress free experience. Very happy with the price of our 2016 Ford Explorer

Diane Lowes

17 de nov. de 2015

Unique experience ordering a car. I have never done that before. Augie did great. We sat down and submitted the order form with the options I wanted. Gave Him my deposit and got a build number. He kept me informed when he got the information from Ford on delivery. The GT350 is beautiful, I am very pleased with this purchase and brag to all my friends who sold it to me. When other dealers are selling this car for either sealed bid or 10 to 20K over invoice Jim Burke Ford has the integrity to sell a car at invoice and see that a satisfied customer will be back again. Thanks AgainDiane Lowes

Gary Johnson

17 de nov. de 2015

The service was excellent. I had a misunderstanding about my truck's problem, but in person, Service Manager Lindsey Spurling and Service Tech. Rony were helpful and able to explain exactly what my truck needed to have done. Upon return of my truck, the problem was fixed and my truck runs great. Lindsey Spurling and Rony also recommended additional service that would soon need attention, which I will have done after the first of the year. Thank you.

Gwen Schroder

17 de nov. de 2015

Mr. Lara gave excellent service. He kept in contact to give an update on repair. Always very friendly and courteous.Thank you.

David Garcia

16 de nov. de 2015

It's was awesome great staff great service They guide us through the process and explain everything

Lirio Ramos

14 de nov. de 2015

Management and staff were good, very accommodating. Good job and keep up the good work.

Anthony Bulygo

12 de nov. de 2015

Gabriel was excellent to deal with. Parts for the door latch repair were delayed. Ford Sync and GPS system was upgraded. Other issues were not able to be duplicated and thus no corrective action was taken. The Focus rental car was a major disappointment. I had expected a like vehicle as a rental. Ford only authorized the disappointing Focus with transmission issues (known to the dealership). The known 35 mpg Focus got only 16 mpg as compiled by mileage driven and fuel added to bring it back to the rental division statement that the tank was full when delivered. Either that was a false statement or the vehicle has major fuel delivery issues. Upon checking out, the premium warranty $100.00 deductible rose to over $200. When pointed out to Gabriel, he went back and adjusted the amount to the warranty stipulations of 100.00.

Amanda Ariey

12 de nov. de 2015

We leased a Lincoln Mk-Z and we love it even more every time we drive it. The entire staff was friendly and helpful and our sales expert Chad Yost was the best experience we had ever had with anyone at a car dealership. He was friendly, helpful, very knowledgable, and genuine. We felt like he didn't just see us as a sale but as friends that he really wanted to help. We will definitely refer all our friends to Chad and to Ford and Lincoln.

Rick Johnson

12 de nov. de 2015

Well, I drive a Chevy and take it to Ford. that within itself should tell you a lot. I Like your personnel, service and the perks. I always have a bottle of water and sit back and watch some net flex video. Thanks.

Dennis Brown

11 de nov. de 2015

I have always had excellent service which has been done in a timely manner

Louanne Bentgen

10 de nov. de 2015

My father worked in Detroit and delivered ores to the then Ford Plant that made their own steel for the cars. My late husband was a salesman for Mr Burke in the late 70's and 80's before he moved on to real estate. He was their top salesman.I never was interested in Fords even though my dad had the Z plan and my husband worked for Ford. I always liked sports cars.I was totally dreading the experience of purchasing a new car by myself, wanted a sports car, and knew that I had to be practical. Robert Reyna at Jim Burke Ford was great. I researched what I wanted and he was able to provide me with a number of choices.I have taken time to respond to this reply survey until I have had time to drive my car. I truly love this Ford Escape. It drives like a sports car, has a long moon roof like a convertible and appears to give me great gas mileage.Feel like I have come home to family. Thanks Robert (Ryan)

Charlene Ashby

10 de nov. de 2015

Staff was helpful and knowledgeable. He went to great lengths to find the car we wanted. I especially liked his ability to let "us" do the shopping and let us take our time when making the all important car purchase decision.

Rajwinder Kaur

10 de nov. de 2015

Fair and friendly, good selection of the vehicles.

Kerry Cunningham

10 de nov. de 2015

The service department went above and beyond to service my vehicle and assure it was safe to drive on extended trips.

James Haggard

10 de nov. de 2015

2015 F150 XLT Supercab. This is the 4th vehicle I have purchased from your dealership. Carlos is a great asset to you sales team. Thanks for having a company that I trust.

Loran Grant

10 de nov. de 2015

I don't like wheeling and dealing. I want the best price I can get for the vehicle I am purchasing and the best possible fair price for my trade-in. Jim Burke Ford has always come through. Years ago I dealt with Don Bozarth and since he retired I have dealt with Rod Streiff. They have served me well.The Quick Lane is great and convenient.

Heather Smith

9 de nov. de 2015

Frankie Lopez is my service advisor. He always does a great job of getting back to me quickly and getting my car serviced as soon as possible.

James Carr

9 de nov. de 2015

Sam was such a great help. He went over and beyond for us. We never even had to go to the dealer. He found us the color we wanted and had it shipped in less than 24 hours. He then delivered the vehicle to us. It was such a great experience!Thank you!

FV

8 de nov. de 2015

Great service as always. I will definitely recommend to others

Gilbert Johnson

7 de nov. de 2015

I purchased a new car. It was raining when we drove off the lot. The next day when I cleaned the car I found factory grease pencil marks still on the rims and tires, the engine compartment was dirty. the engine was covered in dust and there were leaves in the engine compartment. The tire pressure in all four tires were 30 lb. not the recommended 36 lb. and the spare was at 35 lb. not the recommended 60 lb. I have been buying cars at Jim Burke Ford for almost 40 years and this it the first time I had a problem.

Scott Finnegan

6 de nov. de 2015

Stan lowen is fantastic service. I will recommend and continue to buy

Ernestine Armas

6 de nov. de 2015

The Salesperson Daniel Contreras was very knowledgeable, took his time with us and provided excellent service before, during and after the sale of the vehicle we purchased. Hopefully the vehicle turns out to be an excellent choice for us. At this time we are very satisfied with the vehicle. We purchased a 2015 Taurus Sel.

Natanya Cooper

5 de nov. de 2015

Dropped my Fusion off to Roger Lara. Oil change was done in a flash! Very happy with the service I always get a Jim Burke Ford.

Rodney Baldwin

4 de nov. de 2015

As usual, great service and, despite the very busy Saturday, polite & thorough service folks. My service experience is a huge reason for buying Ford products.

Darin Jeffries

2 de nov. de 2015

FORD F-350 LONGBEDTHE STAFF WAS VERY PERSONEL AND ATTENTIVE TO THE EXPERIENCE OF BUYING A NEW VEHICLE.VERY FRIENDLY, PROFESSIONAL AND CARING. THANK YOU ALL FOR THE BUSINESS RELATIONSHIP THAT HAS BEEN ESTABLISHED.

Kerry Cunningham

2 de nov. de 2015

Great efforts were taken to assure repairs were to my satisfaction and vehicle safety

Gregory Underwood

2 de nov. de 2015

The quality of professional knowledge and service was a very nice surprise. We felt like we could trust the answers to our many questions and we never felt under pressure from anyone we encountered. We had a very enjoyable experience and we absolutely love our new Transit Van. It is the first Ford vehicle that we have ever owned. We have been driving since the early 70"s but somehow we never chose a Ford vehicle. Until now!!

Jeffrey Mccoy

31 de oct. de 2015

The Expedition was evaluated in a timely manner and a course of action was determined.

James Skiba

30 de oct. de 2015

Hello and good day. My review is certainly true.'I brought our expedition in for service and all went great. I also brought in our Nissan Frontier the same day for service and tires. We had a lot of medical bills come in and ford helped us out with credit. Service techs were awesome. Thank you for all you do. By the way , we also have a Nissan Rouge. When it's ready for service I will also bring that in. Thank you againJames Skiba .

Jeremy Tobias

29 de oct. de 2015

Salesman Sam Olson was great. He made the experience enjoyable and easy.

Peter Lewis

29 de oct. de 2015

Kaycee, as always, was in top form. She not only covered all the repairs, she even sold me a set of tires. What else is there to tell?

Ian K

28 de oct. de 2015

I came to Jim Burke Ford in Bakersfield to lease a 2016 C-Max SE Hybrid due to my 2014 Ford Fiesta SE being rear-ended and deemed a total loss by my insurance company. Chad Yost had worked with my mother and her boyfriend a couple weeks before the accident (10/1) and was very polite, informative, and helpful per what I was told by my mother. She suggested I work with Chad on getting a new vehicle and that he would be able to do pretty much most of the process over text, phone, and/or Internet. Since I work as an IT Technician, for me e-mail was the best method overall since I have to check my e-mail a lot throughout the day.Chad was very accommodating with providing quotes, window sticker links for vehicles, etc., all over e-mail. He also was quick to reply to any inquiries I had throughout the process, kept me up-to-date on what was going on, and actually listened to what I was looking for and made it happen.I personally dislike going to Bakersfield (sorry if I offend any loyal Bakersfield residents), so for me to drive a little over two hours means a lot and it was due to Chad being so helpful throughout the whole process. The showroom was clean, the staff I ran into aside from Chad were very polite, and I didn't feel pressured at all by Chad or by the financing department.I ended up leasing the 2016 C-Max SE Hybrid and I must say...I love it! I've only had it a couple days, but for being my first hybrid vehicle I really like how smooth it runs and how quiet it is overall. My wife and I took it to go grocery shopping the other night and we loved how simple it was to load the grocery bags in the trunk. The C-Max is deceivingly small from the outside, but when you get inside it is very spacious. I drive roughly fifty miles a day to and from work, so fuel economy was another factor in why I chose the C-Max. Another reason I chose the C-Max as well and specifically the 2016 model, is that it had the updated Sync 3 system installed which I like so much more than the previous Sync system by Microsoft.I liked how Chad was not pushy at all, very mild-mannered, and rather straight-forward during the process. For me this was perfect, especially since after working in retail myself (Geek Squad) for about four years, customer service is key. It definitely says a lot to come out all that way and have the process that normally takes four to six hours depending, be cut down to two and half hours.If you want someone who is courteous, not pushy, emphatic, and makes every effort to take care of you throughout the process, then Chad Yost is who you need to see on your next car purchase.Thank you again from both my family to you, Chad!

Daniel Beierle

27 de oct. de 2015

Stopped by to check out a van ended up driving away with two. Great team of people at the dealership.

William Maxwell

25 de oct. de 2015

There would have been 5 stars but the length of time to be notified the parts had come in and work scheduled was a bit long.

Darwin Murphy

25 de oct. de 2015

Robert was excellent. He was extremely knowledgeable in your products and continues to answer questions about your product after the sale. Which is a rare quality in salesmen. Long Buying Process though.

Scott Wilcox

25 de oct. de 2015

needed rear shock replacement because of minor leak.Had them in stock and installed within 2 hours. Good considering I didn't have appointment

Edwin Clowes

25 de oct. de 2015

All the people at the service dept were as friendly and helpful as they could be. I was extremely frustrated that I had to wait days for service on a known (to Ford) bad part that should have been in stock. Also I was informed by the service dept of the other location in town that Ford had a new policy that all of the door latches would be replaced instead of just the one that broke - this was not done, which means I will have to deal with more inconvenience and money when the others fail. That is my only complaint as far as the service dept goes. All the rest I understand is a Ford issue that is out of the dealership's hands. Overall I'm very happy with the service dept.

Stephanie Lange

25 de oct. de 2015

It was nice that I got my car fixed, it took a little while.m to wait for the parts but it was fast once they started repair.

Fred Plane

21 de oct. de 2015

The parking needs to be improved. I had to drive around 3 times to find a parking place. The insurance companies located next to the service facility take up an inordinate amount of the parking places.

Joseph Foster

20 de oct. de 2015

It was quick and facility was nice. I don't know what else to say,it was a good experience

Darling's Oil Well Inc.

19 de oct. de 2015

Service went very well. Pricy at almost $200.00 with L, O & F DEF top off and wiper blades. But they did the truck within an hour. Below is other things concerning this dealer. The only dealer in 90 miles.

Stephen Walker

18 de oct. de 2015

speedy and easy.............................................................................................................

Peter Lewis

16 de oct. de 2015

Kaycee took exceptional care of me. In addition to the regular scheduled maintenance, I asked that the brakes be checked. They were and necessary repairs made. I told her I was getting tires put in the next couple of weeks, and wouldn'e you know it I ended up buying the same tire from Kaycee (JimBurke Ford really) for slightly less than the same tire at Costco. Hard to believe.

Orville Strode

16 de oct. de 2015

Did not take a lot of time. I was able to wait for service.

Jean Stone

16 de oct. de 2015

Took my Expedition back in on Monday. Today is Friday and they are still trying to figure out what is going on. My service associate is working hard to get this fixed for me. He is always friendly and explains carefully what they are doing!

Joanne Varner

16 de oct. de 2015

Roger Lara always takes great care of us and our cars

Andrew Alaniz

16 de oct. de 2015

great buying process was fantastic Sam Olson was a great sales

Kelly Welch

15 de oct. de 2015

Good experience, They almost had what I was liking for but it was close enough.The finance representative did a great job and was very professional.

Dave Ricks

15 de oct. de 2015

This is the fourth service appointment at Jim Burke for my 2010 Lincoln MKZ. The service requests completed are always done right. I trust the dealership with my car. My service advisor Frank Lopez has been great; always respectful and keeping me up to date on the status of the repairs. After the repairs are completed he personally has sat down with me and advised what service was completed and repairs I may need on the next visit, if any. which I appreciate. I will be back!

Thomas A. Darling

14 de oct. de 2015

Lube oil and filter with new wiper blades and DEF. done in a timely manner.

Yuri

5 de oct. de 2015

I took my car to Fast lane for oil change and service was fast.

Sarah Dresser

2 de oct. de 2015

It's always a great experience, and Francisco always makes us feel comfortable. Then to top it off we even got a lower lease rate. Very happy customer. Thanks guys

Billy Burke

29 de sep. de 2015

The four new tire replacement was accomplished expediently but I had a flat after driving less than two miles. Replacement was prompt but cost me errand time.

Tracy Henson

29 de sep. de 2015

Very friendly, knowledgeable and helpful staff. Very pleased!

Rickey Bradford

28 de sep. de 2015

Good but left out screw in door I had to take off molding and replace very good service rep. truck was finished before the time promised

Cameron

26 de sep. de 2015

Had a great experience purchasing my focus ST. Other than some other guy trying to buy it while I was on my test drive, the experience was great. They were short handed and still able to get to me relitively quickly. The sales man was great, and knew the product, while signing the contract everything was explained to me in great detail (unlike some other dealerships I'd been to), and they made me very comfortable while I waited. Not just that, but every one else was friendly and made it a point to say hello and make me fee comfortable.

Rodger Barnes

26 de sep. de 2015

great buying experience................................................................................................................

Richard Mortimer

23 de sep. de 2015

Jason McLey did an excellent job getting me in and out and back on my way, I can't thank him enough.

Daniel Sagun

23 de sep. de 2015

My vehicle was experiencing a Check Engine Light issue. I scheduled an appointment to get it examined and everything went smoothly. I dropped off the car and the service department began work on it before I even left the dealership. Lupe assisted me throughout the process and notified me the issues which were all related to software and programming. After a day, he informed me that everything is great with my car and I was set.

Larry Thompson

22 de sep. de 2015

On a 30,000 mile maintenance schedule I had to ask them to change the air filter. customer #577906 invoice#469568

Wayne Ottoson

19 de sep. de 2015

Purchased f-150 from Jim Burke ford and had all my service done there. Only problem is service has gotten so busy it's really not a quick service anymore.

Charles Jester

18 de sep. de 2015

Owning a Ford Focus has really caused me feel bad toward Ford in general. As far assatisfaction with staff, after I got away from the Auto Mall, they are super and makeme feel that I am very important to them. If I could only get rid of the Ford Focus.

Dana Kates

17 de sep. de 2015

The Quick Lane service to replace my Ford battery was ideal...I had to have my vehicle towed from my home to Ford...and I had called in advance to quick lane service to see about what I could do. They are awesome! When I arrived via tow-truck, I was taken care of immediately! I love Ford...my only wish would be....I could get another newer Ford Edge but a limited edition. Now that would be exciting...if I won the lotto! Thank You Ford, Dana Kates

Cathy Salazar

15 de sep. de 2015

Prompt attention from the check-in desk, kept me informed of progress, in and out, eeezy peeezy.

Karen Ferry-templin

15 de sep. de 2015

Service at Jim Burke is always excellent! Service is always fast, all personnel are experienced and the surroundings are always clean.

Jennifer Mancilla

13 de sep. de 2015

Daniel was awesome. Very knowledgeable is what sold me. (And the car was beautiful) :)

Michael Huhn

12 de sep. de 2015

We leased a 2016 Ford Escape. We have bought and leased a lot of Fords from Jim Burke Ford. We worked with Shawn Underwood, Vicki Lamont, and Geoff Holcomb. All three of them made the leasing experience very easy. Shawn always makes the process run smoothly and quickly. We plan to continue to buy/lease vehicles from Jim Burke in the future.Thanks for your help, service, and friendly hassle free dealings with us. Mike and Dottie Huhn

Jesus Martinez

12 de sep. de 2015

Your staff was outstanding with the service LiKe always I'm very happy thank you

Ricardo Rodriguez

12 de sep. de 2015

Roger Lara was very responsive and helpful to my situation.

Anakaren Martinez

11 de sep. de 2015

Josh handle my situation better than I could have expected. I run My Mustang thru the ATM and broke a mirror. Josh ordered the parts needed and I came back the followinfg day, and within 45 minutes I was on my way to enjoy my vacation. Awesome service, always with a smile. Parts ordered and installed within 24 hours, not easy to do, except at Jim Burke Ford Collission.

Eric Peters

11 de sep. de 2015

impossible wait times . appointments need to be available

Frank Lugo

11 de sep. de 2015

Robert Reyna was an excellent salesman. He was curtious and professional in every way. He was not pushy and helped us through the process very smoothly. After speaking with Robert, we did not want to purchase anywhere else. Thank you,Frank Lugo

Joann Potter

11 de sep. de 2015

Very pleasant and friendly staff. Would highly recommend buying a car here and have actually. My father-in-law bought one a week later.

James Lee

10 de sep. de 2015

Sales staff was very friendly and professional. Esmer Guerra was especially friendly helpful.

Patricia Ketcherside

10 de sep. de 2015

Everyone for very friendly, helpful and professional

Jonathan Magno

10 de sep. de 2015

WE got an oil change and basic follow up. It was prompt and simple. Thank you

Maria Garza

9 de sep. de 2015

was so smooth and easy to apply and sign documents we bless with one more transportation and very excellent customer service

Mylon Filkins

8 de sep. de 2015

good friendly service and helpful in finding a f 150 of the color and model we wanted

Rodney Becker

8 de sep. de 2015

2015 King Ranch FX4 F-150 supercrew 5 1/2 foot bed 3.5 V6 ecoboostSpecial order the way I wanted it.

Harold Koontz

8 de sep. de 2015

the staff was very helpful especially Casey our service consultant.

Jeanette Clarksean

7 de sep. de 2015

Have had our vehicles serviced here for years. If you have an issue with your car they always work to figure out the problem!

Karla

7 de sep. de 2015

The last time I purchased a car was well over 10 years ago, so going to the dealership gave me a lot of anxiety. I was very pleased with the service I received here. The salesmen were not pushy at all or trying to sell me on a car I couldn't afford. I knew what my budget was and made it very clear and they delivered exactly what I was looking for. My car buying experience here was very satisfactory. I love my car!

Bradley Barnes

7 de sep. de 2015

Stopped by late in the day expecting to hear "we're about to close". Nope, they got me in and out with a fresh oil change! Great service!

Irving Montoya

3 de sep. de 2015

I leased a Ford edge. The service was unbeatable. The staff was very friendly and helpful. Marcus Hampton was great.

Larry Stripling

3 de sep. de 2015

Each and every time I bring my car in for service in & out in about an hour. Not bad for the amount of people that are there having other service being done.

Abril Martinez

2 de sep. de 2015

I was tired of Volkswagens service getting worse and worse everytime my car had a problem (which was frequent), and I couldn't find a reason why I was still paying such a high price for this. So I came over to Ford to get the 2016 Fusion, which was a lot newer than my car, seemed more reliable, and was significantly cheaper. I was attended to greatly, all of my questions and concerns were covered, and there was no hassle in switching cars and having everything taken care of. If this is how service will be during maintenance on my car, I look forward to having it done at Ford. Thank you!

Susan Craig

2 de sep. de 2015

My service agent was Joey Cortez. When I was first towed to Jim Burke Ford Joey said it would most likely take until 9/1 for my car to be repaired, this was on 8/25. Joey did say he would do what he could to get my car repaired faster if he could. To tell the truth, I thought since it was "warranty" work I would be put on the back burner because Ford was not making any money off of me. That was not the case at all. Three days later, Joey was on the phone telling me my car was ready to go! Great job Joey! He was friendly and available. What more can a girl ask for? The ladies who shuttled me around were wonderful, as well as the vehicle I rode in. I must say, Jim Burke Ford hires wonderful people. I could not be happier (except if they would have washed my car, but that was not expected winky face goes here). You have a great team. Thank you for your prompt service!!!

Pamela Armstrong

2 de sep. de 2015

Very Good! Service is good. Getting the appt.'s for service is not bad.

Linda Robertson

1 de sep. de 2015

Time I arrived into the service Ally to the time I left I had a fun experience. Thank you Lopez was able to accommodate all of my needs and take care of my service needs at the time. Is pleasing smiling exceptional personality made it a pleasant experience once again visiting the gym for Ford service area. Really disappointed that there was no courtesy car wash . Improvements made in the lounge area were very desirable and definitely gave it a more pleasing atmosphere to visit I even wiped the status report for the quick service

Frank Jones

31 de ago. de 2015

I have an appointment Wedsday for repair of a oil leak that was found.

Debra Dickson

31 de ago. de 2015

I liked that there was no pressure while looking at and choosing my truck, but that there was always someone to help when i had a question or needed information. Once I ordered the truck I wanted, it was delivered on time and was exactly what I ordered.

Derek Elchlepp

31 de ago. de 2015

I had my last service before my 4 yr service plan runs out. Had them check over a bunchof things and they did all of it. Also found a nail in my tire, so gave me a good quoteto replace them. I Miss my car being cleaned though.

Diane Rodman

29 de ago. de 2015

I own a 2014 Fiesta and I love it! My service at ford is always good. They have tvs and netflix for my son to watch while we wait for the oil change!

Mary Mcdonald

28 de ago. de 2015

We leased a 2015 mustang. Everything was handled great.

Kevin Fetterman

28 de ago. de 2015

I scheduled an appointment, was greeted promptly and the service department had me out of there in less than 2 hours which with my busy schedule was very much appreciated!

Luis Estrada

27 de ago. de 2015

Frank lopez is a good advisor I like his service every time I'm on Jim ford

Nansi Prado

26 de ago. de 2015

I liked the fact that we were treated like family. You spoke both our languages, and went thru every detail during paperwork. We weren't pushed to buy, I liked that. Alex was very helpful and treated us like he knew us from years ago. Thanks so much!

JP

24 de ago. de 2015

2014 F-250 Platinum 6.7 Diesel - I would like to say that Jason my service representative, at the Jim Burke Ford Gasoline Alley location, has once again done a phenomenal job!! Jason was able to get my vehicle in for service right away, due to a check engine light, and had my truck performing as expected!!! As a small business owner, I understand the importance of providing excellent customer service, displaying a high level of professionalism and meeting the needs of customer in timely manner, and I am happy to report that Jason exemplifies those same qualities!! Outstanding job Jason, keep up the good work!!!

Rose Ann Erberich

22 de ago. de 2015

I brought my F150 Pickup in for an oil change. The staff was efficient and I didn't have a long wait Very good service.

Lee Jennings

21 de ago. de 2015

Found the suv we were looking for. Staff was very helpful with demo drives and it was priced right. Delivery was made easy due to great sales staff.

Michael Johnson

19 de ago. de 2015

the experience was great...Ford takes good care of my Ford! one issue if you can help. we keep getting "free oil change" post cards in the mail. the only problem is they are for the expedition which we traded in for the explorer. such a value waste. thank you, mike johnson

Janeen St Onge

19 de ago. de 2015

I have always ONLY purchase Toyota all my driving years. I was about to buy a 4-Runner.I am so glad that someone talked me into test driving a Ford first, before the purchase the New Toyota. I must say, after driving and purchasing my 2014 Ford Edge I don't think I will ever go back to a Toyota again.The service that I received from a young Salesman and the Finance Department I am so HAPPY I went this route.I couldn't ask for better Customer Service from both the Salesman Mr. Hahs and Geoff in Finance.Once again, thank you so much Jim Burke Ford (Oak St. Bakersfield) for everything that you have done so for me and look forward to the years to Driving and Enjoying my new 2014 Ford Edge.Sincerely Janeen

Tom Teagarden

19 de ago. de 2015

Very satisfied. I would come back for other services. Employees very helpful. Clean facilities and comfortable setting.

Raymond Sutton

18 de ago. de 2015

We could not find an Explorer in your stock that met our needs and Mike worked until he found one which we picked up on Friday the 14th. Katherine was very helpful on filling out the volumes of paper needed to buy a car any more.All in all it was a good experience and my wife is happy (the most important thing). Our next vehicle will most likely be trading in my vintage F150 for a new one (one of these days).Thanks

Steven Bottoms

18 de ago. de 2015

Service was done in timely manner. All service people were very nice. Waiting area was nice, clean and cool.

David Shepherd

17 de ago. de 2015

We purchased a new explorer. Our salesman was Frank Thahim who was very knowledgeable with the vehicle and promptly answered our questions. He made himself available to answer questions outside of his normal work hours and was able to find the right vehicle for us at another dealership.

Jim Whitley

14 de ago. de 2015

Staff helpful in remindng us that service contract is due to expire fairly soon.

Deborah Go

13 de ago. de 2015

Robert Reyna was excellent, very nice and helpful. Great job!

Thomas Burch

13 de ago. de 2015

The staff was great and the truck was actually finished sooner than I expected... Keep up the good work.

Patrick Stoliker

10 de ago. de 2015

coordination with the service representative was excellent. She understood what I needed (tires and Ac service) and was ready. She had researched changes in tires since my last purchase. She worked with me and the mechanic to ensure my questions and issues were addressed. Everyone was very helpful. i felt I got great service.

Daniel Beierle

4 de ago. de 2015

I drove by to just see what you had in stock, I saw a van on the used car side and decided to get out and take a look. Before I made it to the van Auggie was already headed towards me. I told him I only deal through Vaughn Karibian, he said that's good because they are on the same team, then Auggie picked up the phone and called Vaughn. Service was great, price fair, and I walked out with two Vans. Overall another great purchasing experience.

Richard Soiset

31 de jul. de 2015

I bought a 2015 fusion and my salesman did an awesome job to get my deal the way I wanted

Yolanda Edgmon

28 de jul. de 2015

I have never had a bad experience at your dealership. The service people are friendly and helpful. Thank you for wonderful service.

Joseph Ferguson

28 de jul. de 2015

Lindsey Spurling did a great job getting tires put on my truck on such a short notice.

John Stark

28 de jul. de 2015

We really appreciated the helpful, non-pressured approach!

Sylvia Moses

27 de jul. de 2015

Wonderful experience. Kyle was wonderful to work with and patient in the process with the purchase of my Ford Escape 2015. I would highly recommend. Thank you!

Thad Rice

27 de jul. de 2015

Ended up speaking with four different service writers and mechanics at different stages during my visit. Upbeat, informative, fair and honest dealings, end to end. Much appreciated. Thank you.

John Lindsay

27 de jul. de 2015

Great except I think the personal customer service has disappeared. They use to walk out to your car and check the mileage but no more, they just ask. Use to have a procedure where they checked the exterior for any damage and noted it so Ford would not be held responsible if a dishonest customer blamed them, no more. The old hands on in that respect has disappeared. Technology and saving a few steps has taken over.

Diann Hollick

26 de jul. de 2015

Service on our 2010 Ford F 150. Service dept was awesome, always kept us informed. A+

Heidi Worman

25 de jul. de 2015

I had purchased a Fiesta which has had issues. Service loaned me a car while mine was getting repaired. When it was clear it would take a long time and due to some other issues with it I contacted your corporate office and made a claim for a lemon. Cheryl was responsive and Frank has always done a great job and when I settled Jeff was good as well. Thank you for taking care of us.

Kimberly Van Sloten

23 de jul. de 2015

The staff made my first time buying a car a great experience. Thanks!!

Robert Fisher

20 de jul. de 2015

2015 Ford Edge. I'v purchased many Ford vehicles. Rob Boyd was the most knowledgable and professional of any sales person I have dealt with. I highly recommend him. Sales manager Alan was really kind and set me up with Rob I recommend customers buy from these gentlemen.,

Stephen Radon

20 de jul. de 2015

We have had excellent service and love the kelly tires.the service writers and mechanics are great and we love our 2007 ford fusion. We had a ford windstar for nearly 20 years and now have a ford explorer.thanks for your service.

David Martinez

19 de jul. de 2015

Had a bad battery and immediately called in to see if it could get checked out. My vehicle, Ford Explorer 2014, is only 1year and a half old so it was strange that the battery was acting up. I was told to go in and got there a bit early. My vehicle was looked at right away and needed a battery replacement. It was all done pretty quickly and I was able to enjoy the rest of my Saturday. I'm a happy customer cause the problem was resolved smoothly and quickly.

Jennifer Ratchel

17 de jul. de 2015

I'm glad that I was directed to come back in a couple of hours instead of waiting. I also like the list of how long the wait is, that really helps.

Patrick Rohaley

15 de jul. de 2015

Gabriele in Service is always so helpful and very pleasant to work with. Thank you Gabriele!

Thomas Clarksean

15 de jul. de 2015

Took our Ford Escape 2011 in for regular service. I did call ahead to get it in line so that I didn't have a long wait. Although it was about 30 min. after the time I was given our car was serviced quickly, I was also given all the information about tires, brakes fluids etc. My service advisor informed me that they suggested we needed to replace our rear shocks at some point but not necessarily today, I decided to just do it and they also put the new shocks on in the time that she said it would take to complete. Very happy with the visit to the Quick Lane.

Blackdirt

15 de jul. de 2015

I was not excited to do my service at Ford, just because I thought it would take forever and it would be super busy. But I was extremely surprised by the whole experience. First, there was a little wait, but once my car got in the stall, it went really quickly. Second, super competitive prices. I love a deal. Third, loved the waiting room. Watched a little TV, checked some emails, had a snack, all was good. I'll be back.

Micheal Cudd

14 de jul. de 2015

This is the third truck I purchased from Augie and he has been great every step of the way. I'm moving to Southern California soon but you can bet when it's time to buy a new vehicle I will be coming back to Jim Burke ford to talk to Augie. I love my truck and look forward to continuing in the Ford family for many years to come.

Anthony White

14 de jul. de 2015

We purchased a F150 two years ago and we have been very pleased with the vehicle and the service since the purchase. My husband took it in for service the other day and the windshield wipers had pieces of rubber hanging off it. He asked if they could replace them expecting to pay for it. He was told it was covered. Service has been exceptional!

Boyd Binninger

13 de jul. de 2015

The Staff was very helpful and the Service was good. We have are now taking all our cars to Jim Burke ford for our routine maintenance.

Timothy Hay

10 de jul. de 2015

Missed out on the complimentary wash job and detailing.TBH

David Pyle

8 de jul. de 2015

Had a good experience with AARON Leyva, I used the X Plan and he was accomadating with my trade in also. There was a gentleman that open the gates and made coffee and he also showed me the vehicle, because I got there early before it open, but he wasn't in sales I think his name was Mike or Michael.

Arlene Gover

7 de jul. de 2015

Upon entering the car lot, we were not pounced upon by any salesmen! So refreshing! We were able to walk amongst the cars without interruption. When we were ready to ask questions we walked to the showroom entrance. Just before entering we met Rob Boyd. What a great salesman! He answered all our questions and encouraged us to drive several vehicles to get a feel for them. After several more visits and test drives, we purchased a 2015 Ford Explorer Limited! We are extremely pleased with the car. We could not have asked for a more helpful salesman! Thanks Rob!

Haylee Varner

7 de jul. de 2015

This was my first time purchasing a car and was the best experience possible. I would definitely recommend Ford to anyone looking to buy a new car and am very pleased with the result!

Octavio Urosa

7 de jul. de 2015

It was fine. I have to wait about 30 min.The support in procurement was very good

Stephen Rhodes

3 de jul. de 2015

Excellent level of service and timely completion Thank you

James Hefley

2 de jul. de 2015

You did our service fast and we feel secure knowing that our car is in Ford's hands and that you will use the right products on it. Thanks.

Terri Hall

23 de jun. de 2015

We had great service from our salesperson, and he went above and beyond our expectations when searching for exactly what we were looking for.

Raymond Morrrison

18 de jun. de 2015

The staff did their job . The problem is with Ford. After four visits my car(2015 mustang eco boost) is still not fixed!!! Ford has no solution for my car's problem The check engine light is indicating a mystery problem I was advised to continue driving the car until Ford could resolve the issue. I told my service person that I was uncomfortable doing that, but, as I have only one car. My only option is "Drive it until it breaks". That is an option that does not build my confidence to continue to do business with Ford.

Tommy

18 de jun. de 2015

The sales rep was very interested in helping me to find the car I was looking for and did so I a timely manner.The deal was very acceptable.

George Canaday

17 de jun. de 2015

Great experience overall. Salesman was very helpful.

Wesley Embrey

16 de jun. de 2015

Good service good opportunity to find a low mileage used car

Jim Elliott

14 de jun. de 2015

Really enjoyed our experience at the dealership. The salesman was very helpful and informative . Everyone made us feel special and we love the truck we bought.

Melisse Herring

13 de jun. de 2015

The staff person was nice. After they found a ton of things wrong with my car (I went in for an oil change), she explained all the problems. Then I brought it back in, and they fixed them (I hope). All was fine.

Marilyn Bradley

13 de jun. de 2015

It was pleasant, as always, Nice staff and clean facilities. Good work.

Paulette Wyant

13 de jun. de 2015

The person at the front desk greeted us when we walked in the Quick Lane. We told her we wanted to get the brakes done. She said they would call us when they had the estimate, and what needed to be authorized. They called in about an hour to let us know the details. We agreed to have both sets of brakes done. They did an excellent job.I would have wished they would have explained more about the credit card you offer.

Michael Chase

13 de jun. de 2015

Car back in for the same thing as before, hoping there will be a more permanent fix in the future, but our service manager was very helpful and car was done pretty quick.

Phyllis Gentry

11 de jun. de 2015

I bought my 2012 Ford Fusion back in November of 2014. It developed a whining noise, so I stopped by Jim Burke Ford and set up an appointment to get is checked out. Finally the day of my appointment, I take my car in, drive it with one of the mechanics, Mike, so he could hear the whining noise. He heard it and said they would get it repaired for me. I had no way of getting home while they worked on my car, so they have a shuttle that will pick you up, both ways. Micky, the driver of the shuttle was very nice and I enjoyed both trips with her. Finally, about 4:00 PM, I hadn't heard anything back from Jim Burke Ford about my car, so I called them, talked to Kaycee and she said that my car was fixed and ready to be picked up. About 30 minutes Micky was here to pick me up and take me back to the garage. My car is no longer making the whining noise and is running great. All-in-all, good job, well done.

juliebean80

18 de mar. de 2014

Absolutely love working with Rob Boyd. I've Leased two cars through him and looking forward to my third. He's always very helpful, available and has a good knowledge of the vehicles and also what else is out there. He is a no-pressure kind of guy, but will spend his time with you! Thanks for being great, Rob! PS -- I also use their QuickLane for my oil changes, even on my non-Fords. Bring it in, gets done within the hour... no appointment, and there's always coupons on the QuickLane site.

Nasa22

28 de oct. de 2013

Horrible experience! My fiance & I have been considering purchasing a mustang GT. We went to the dealership with the intentions of test driving & purchasing a vehicle. We ask twice if we can test drive it the salesman says that the general manager said that it would NOT be possible for us to test drive the vehicle because they only want people with the intentions of buying the car test driving it since the vehicle had 30 miles. Okay? how do you expect people to purchase a vehicle if you don't allow them to test drive it& how does the salesmen/ general manager know that we weren't going with the intentions of buying a vehicle? I was livid! My overall experience was just terrible. So goodbye Jim Burke Ford, Hello Galpin Ford (:

customer98

20 de sep. de 2012

Took my vehicle in for collusion repair on a Monday afternoon decided to leave it there thinking its Jim Burke For its definitely in good hands not knowing I was totally wrong as a week went by no work was done to my vehicle so the following Monday I received a call stating my vehicle will soon be worked on as soon as its approved by the insurance agency which was fine I can understand this takes time, shortly after I was told that my vehicle has been broken into everything that I've worked hard for was stolen including an aftermarket sound system which price range from $5,000 in electronics, I was in shock like how could this have happened to my vehicle that was I though to be in good hands, what makes the situation worse turns out that someone left the windows down & left doors unlocked which made for an easy steal, this should of never happened where was security, why were my windows left rolled down & doors unlocked who is responsible for these mistakes, I will never again take my vehicle for any repairs or would I recommend Jim Burke Ford to anyone ever again"