Erin Jones

14 de may. de 2016

Friendly and courteous. Clean waiting area and restrooms

Arlton Johnson

6 de may. de 2016

My maintenance issues were satisfactorily resolved. Great customer service!

Justin Murphy

6 de may. de 2016

Service was fast and well done it was easy to make an appointment online.

Maria Jacobs

30 de abr. de 2016

I have always been treated honestly and fairly. Kelly is always wonderful and very helpful. It is a great feeling to know that I can trust you with my car needs.

Dennis Limes

29 de abr. de 2016

After having had a big problem with the work done on our truck the first time, it was then fixed right the 2nd time I brought it in. Now it runs good and I hope it will continue to do so. At least Ford stood behind their work and paid for the work done right..

Jeff D

11 de abr. de 2016

Jackson Ford honored the price match guarantee on the tires I wanted. They were honest and provided excellent service.

Megan Howell

2 de abr. de 2016

You guys were super fast and always friendly. We love working with Eric Courtney on purchasing vehicles.

"David"

15 de feb. de 2016

We can only give you people the absolute best recommendation for a place to look for a car. Don Bush very graciously pulled 4 or 5 vehicles inside for us to look at , His sales manager, Aaron, was also very much wanting to work with my wife and I in finding a replacement car to drive.. I have nothing but very good memories in dealing with these two real gentlemen. Unfortunately we had already found a better buy which they couldn't quite match as I told the lady who called today and asked about our trip.

Brent Abbott

5 de feb. de 2016

Kelly was great and wouldn't consider taking my business anywhere else, ever!

Aaron Ridenour

1 de feb. de 2016

Fast and excellent service. I will definitely return for additional service

just a chunk of coal

27 de ene. de 2016

Came up from Tennessee to purchase a F150. Jackson offered a great deal over the internet, deal was made and when I showed up to pick up the new truck.....everything went smoothly and quickly.

AngryCustomer

25 de ene. de 2016

Had a simple window problem, clicks half way down. They ordered the part to fix it, try jamming it into place and then realize it was a part for a super duty, not an F150.. Second time they ordered the part, it was the SAME PART! Ordered it a third time, and it wasn't long enough. After 3 times tearing my door apart, trying to fix it, failing, and putting the door back together, I find out they put the door together wrong and the door won't open. After 3 times trying to fix the door locking mechanism, they just simply are buying a new door.. This is a 2015, brand new truck and they can't fix a simple door after 8 times in the service shop. Horrible place.

Jaime Sell

14 de ene. de 2016

I purchased my Ford F150 at Jackson's. I went to 3 different dealerships that day and Jackson's gave me the best deal. Their service center is second to none, it's the best. Rocky in the service center is very helpful he does a wonderful job!Thanks Jackson

Martin O

31 de dic. de 2015

I will start by saying that my 2008 Ford Taurus is d best vehicle so far. Have driven it for 7 yrs now, no problem, have gotten my money's worth tripple. The service crew are great and service excellent. Will definitely recommend them to anyone. Keep up d good work. Wish that Ford will be making family van.

Darian Wilham

22 de dic. de 2015

the staff is always professional and always make sure you're taken care of the right way. I made a great decision of purchasing my first car from here!

James Schwarz

22 de dic. de 2015

I have been very satisfied with the service department at Jackson.

Dennis Limes

20 de dic. de 2015

All went well as always. Merry Christmas and a Happy New Year to all at Jackson Ford!!!

Lyle Rodman

19 de dic. de 2015

Robin Burcham is a great manager. He and his department have always exceeded my expectations for repairs and warranty work.

Melody York

17 de dic. de 2015

The service associates are very friendly. They completed my repairs quickly and efficiently

BackeJo16

16 de dic. de 2015

I worked with Eric Courtney and had a fantastic and stress free experience. He was up front and honest with me about my decision, what he had to offer, and how we could work the deal. I have never gone back to the same dealership twice but I can assure you, I will ALWAYS come back and work with Eric. I have already referred several friends and family members and will continue to do so. I can honestly say that I look forward to my next car buying experience at Jackson Ford

Heather15

16 de dic. de 2015

Excellent service and care throughout the entire process. Jake and DJ were very helpful and explained my options very well. I left in a new car that I feel I received a fair price for and was very happy with the ease of buying a new car.

Anna

15 de dic. de 2015

I had a wonderful experience at Jackson Ford. Matt Wildman was great - helpful and informative. Would definitely recommend to anyone.

Terri

15 de dic. de 2015

D.J. and Heather were awesome. I had searched for three weeks hunting for the perfect truck. Their willingness to give me the best deal and most money for my trade made buying from them easy. When we drove to them (an eight hour trip) they were willing to get us in and get us out. I was so happy with the experience and would recommend anyone looking for a Ford to go see D.J. or Heather.

Sean Martin

15 de dic. de 2015

Went fine. Little long but no big deal. They had to have a part delivered. This was the reason for the wait.

Mark Hansen

8 de dic. de 2015

The service has always been friendly and extremely efficient. Great place to do business.

Marilyn Fletcher

7 de dic. de 2015

Rocky & Kelly in service dept so friendly & helpful.

Thomas Mulligan

4 de dic. de 2015

Had truck repaired.Was very satisfied with service people in explaining my problems with my truck and what had to be fixed.

Jerry Doubet

4 de dic. de 2015

Service was great! Love getting free oil change on our new vehicle. Very friendly and helpful Staff! Waiting room very clean and fresh coffee was a plus!

Damon Waterhouse

30 de nov. de 2015

Friendly staff. Clean facilities. Took care of my oil change and tire rotation.

Tava

25 de nov. de 2015

Matt Wildman was awesome! Helpful and gave a great deal. He showed us all the new features in my new Escape.

Dan Curry

23 de nov. de 2015

I am always very satisfied with your service. I constantly recommend you to everyone I talk with. Keep up the great work.

Patrick Shields

19 de nov. de 2015

Always on time for appointments. Friendly, courteous staff

Brittany Soltis

9 de nov. de 2015

I got in and out very quickly, and everyone was extremely nice.

Karen Benjamin

9 de nov. de 2015

The same guy helps me every time. I think his name is Charlie. I stopped by for air in a tire and needed new tires which he found for me right away, plus he got my Escape winterized at the same time. Great service! Always good to see my salesman, Matt Wildman, who also greeted me.

William Altman

2 de nov. de 2015

We took our car in because the tire pressure light had come on twice within a week. We had no appointment but they got us right in and found the problem ( a piece of steel in the tire ) and fixed the tire. We are so pleased with the quality of service we always get and the customer service is great. Thank you for the great service.Bill & Mona Altman

David Boys

31 de oct. de 2015

My only complaint is the time it takes. This is my third oil change and it takes at least an hour each time. Not a big deal when you drop your vehicle off but it is if you're waiting. I had a 7 AM appointment and left at 8:15, and I was the only customer in the waiting room.

Sydney Richardson

31 de oct. de 2015

Torn between a 2012 F150 at Bob Ridings and a 2014 at Jacksons. Eric Courtney took remarkable care of us and got us the best deal possible with the absolute best service! We told him exactly what we wanted and he showed us exactly what we could get and got it right to the price we wanted.

Brandon

31 de oct. de 2015

Was looking for an f150 supercrew with ecoboost and was split between a 2012 at bob ridings and a 2013 at Jacksons. I ended up with more options and better value, better service, and a much better salesman. I got the perfect price for the perfect truck. Eric and Micah were so much help. Very pleased with my experience

Edward/Leslie Dawson

28 de oct. de 2015

Matt was the consummate sales professional. Knowledgeable, friendly and efficient.

Robert Fogarty

27 de oct. de 2015

I am always very, very pleased with the service and attention I receive at Jackson Ford. However, this time, I even asked afterwards if the tires had been checked and aired, and was assured that was taken care of. 2 days later, the low tire pressure light came on. My right front tire only had 23 PSI, while the other 3 tires had only 25 PSI. I don't think anyone checked the air in any of my tires. Sorry to complain, but this was something of a surprise to me, as I'd never experienced anything like this in the past.

heather

27 de oct. de 2015

i really enjoyed working with matt, he did such a great job! he made sure to go above and beyond to make me a happy customer. I will be sending friends and family to him for their car buying needs! hands down, the best experience I have ever had!

bruce evans

24 de oct. de 2015

matt Wildman is a great sales person he made my car buying experience easy and painless.

CMcAfee

22 de oct. de 2015

Eric was a pleasure to work with, he was personable and straight forward. I would say anyone looking to purchase a vehicle should go see the team at Jackson Ford! Ask for Eric!

Marsha Humphres Doerr

21 de oct. de 2015

I have had a lot of work done on my 2009 MKS at your service department. The ONLY reason I do this is because of my loyalty to Eric Courtney and HIS loyalty to me, my family and YOUR dealership!!! His is the best salesman I have EVER dealt with in all my car buying, He not only took car of me in the process of purchasing, but in all my service needs, He always greets me with a smile and a laugh!! He is a marksman to his profession!!! I can be myself and he always take heed to my concerns!! Eric is an asset to your company and he deserves and earns my respect and loyalty!!!

Milton M Harshman

21 de oct. de 2015

NO PROBLEMS SERVICE WAS EXPEDITED FOR A MIN. WAIT TIME

Carl Hamilton

21 de oct. de 2015

Rocky Strohl is the service writer that I always work with when I arrive at the Jackson Ford Decatur Service Dept. I can't say enough positives about Rocky. Absolutely Excellent!

Yvette Ambeau

17 de oct. de 2015

If you are ever looking for a new or used vehicle, Visit Jackson Ford in Decatur,IL and ask for Eric Courtney ! Clean & comfortable dealership to buy or service your vehicle and very helpful & courteous staff.

Tommy Lane

17 de oct. de 2015

Had a FANTASTIC buying experience dealing with Eric Courtney and Jackson Ford and couldn't be happier with our new 2015 Ford F150. Highly recommend asking for & working with Eric Courtney for whatever you are looking to buy !

Lillian Mayfield

12 de oct. de 2015

Jackson Ford's staff is always friendly - the appointment day and time I requested was at my convenience.The Ford recall was done in less than the estimated time.It is my pleasure to give my business to a locally owned dealership- and Ford Motor Co who did not take a government bail out - and is American owned.

JAMartin

10 de oct. de 2015

Eric Courtney is the BEST!!! I went to Jackson Ford looking for a new vehicle, told Eric what I was looking for and the price range I wanted to stay in, and he found several cars for me to test drive and choose from. He never pressured me into buying a car. He made the experience easy and stress free. Loved that Eric was able to do most of the talking through text which made the whole experience much easier for me!!! I will defiantly be going back to see Eric for any future vehicle needs.

Pistol Pete

10 de oct. de 2015

Eric Courtney- A plus sales and service, would definitely recommend!

Gary Deckard

9 de oct. de 2015

The service people that you meet first make you feel that they care for you and want you to enjoy your wait as your car is serviced, which seem to be timely to get your car serviced. Thanks for those that check you in to have your car serviced.

Rodney Baker

7 de oct. de 2015

5th vehicle that I just purchased from Jackson Ford in Decatur .... My sales person Eric Courtney is the best salesman that we have ever had and can always count on him to assist whatever our needs are. No Reason to shop anywhere else !!!!!

Tony Young

7 de oct. de 2015

I have purchased several vehicles from Eric Courtney at Jackson Ford and know I will always get the best information and service from everyone there ! I recommend Eric Courtney to anyone who is looking for a new or used vehicle !!!

Lauren Mahon

7 de oct. de 2015

Just purchased another new car from Jackson Ford and was assisted by Eric Courtney who was very helpful throughout the entire process ! Love my new Ford Fusion and the service I know I will always get from everyone at Jackson Ford !!

Kathy Klaus

7 de oct. de 2015

Love the new facilities & service dept ! Service staff is always helpful and ready to assist. Our Sales Consultant Eric Courtney is the best at answering questions and assisting with issues from everything with scheduling service appts or helping with understanding technology issues. Always know we will get the best customer service from Eric Courtney whenever we visit! !!!

Laura Mahon

6 de oct. de 2015

Eric was great and made the process the fast and easy!! He made sure the car was exactly what I needed and took the time to show me all the extras. I would highly recommend him as a sales man to anyone. I appreciate all the help!

Josh Davis

3 de oct. de 2015

I always take my Ford to Jackson for service because I know any work needed will get done right & they will also make sure your vehicle is running good & will find any problems that need addressed. They also always make sure to check with you to explain any problems that need fixed & make sure you know what is going on before they perform any other work.

Ron Black

2 de oct. de 2015

We had our Ford Edge in for its 85000 mile maintenance. We left it in the morning and picked it up later that day. All went well.

Nick

1 de oct. de 2015

I have bought a few cars from Brett at Jackson ford I've had a great experience every time and sent him many people . He is a very knowledgeable person about what he is selling. He is not a pushing salesman he is a really great guy go into Jackson and ask for him you will be glad you did

Wmroy20

28 de sep. de 2015

My wife took 4 months looking for the perfect new car, she started looking at small SUV's and switched to used Lincolns and Eric Courtney our Jackson Family sales representative was very patient and helpful. When she finally decided on a new Buick he found just the right car and had it brought over from another store (this was the second or third vehicle he had brought over from another store). No pressure just straight forward information and more patience. I have bought cars in six different states and one other country and this was by far the best and easiest car buying experience I have ever had!

Lonewolf

28 de sep. de 2015

I would highly recommend this dealership to friends and family, Jason Pitzer was my rep who helped me out get my SUV and it is great.

Dave Purvis

25 de sep. de 2015

Great service. Rocky always looks out for the customers best interest

Amanda Terry

23 de sep. de 2015

Every time I take my Fiesta in for service, I always get a car back that acts and looks brand new. They take great care of my car.

Evyonne Hawkins

21 de sep. de 2015

Had to get 2 new tires and Ford did the work of locating them for me. Although, I did research the tires myself and found that the price quoted me by Ford was compatible. The tires were not in by the time of my appointment but they took me home and had the tires in and on within a few hours.

Maria Jacobs

21 de sep. de 2015

Great place and people! Have always treated me well and done a great job.

James Taylor

18 de sep. de 2015

Service was great they go the extra for their customers.

Matt Moore

11 de sep. de 2015

Matt Wildman is the greatest car salesman alive! Kelly in service always goes above and beyond in helping me. Wonderful place!

Rick Cox

8 de sep. de 2015

GREAT AS ALWAYS..................................................................

Gary Morgan

4 de sep. de 2015

f150 sport truck,,service was great, drove right inside, got out went to waiting room. staff came and got me when truck was ready. quick service. oil change and tires rotated.

Keith

2 de sep. de 2015

Great oil, lube, and filter service with free courtesy inspection at a great price. Had to wait about 20 minutes longer than originally estimated.

bookkeepersher

30 de ago. de 2015

I would highly recommend this dealership...my sales people, jason & aubrie were extremely helpful. This was the most painless experience i have had when buying a vehicle. AWESOME TIME!

Julie Marsh

17 de ago. de 2015

Ford Fusion Hybrid, 2013. Recalls fixed! Fantastic service and on time! Thanks!

Marilyn Fletcher

16 de ago. de 2015

2015 Ford FocusTim was great. Took time to go over vehicle w/me

Darline Mosley

13 de ago. de 2015

The staff was very nice. They explained everything that was checked on my vehicle.

Dale Tolly

6 de ago. de 2015

Great service & not bad prices for a dealership as compared to some other dealers.

Richard Brockman

3 de ago. de 2015

I am very please with the service I get with Jackson Ford. Everyone is very friendly there and take there time with you and explain thing to you if you don't know about it.

Alyssa Burdick

27 de jul. de 2015

It is always a pleasant experience when I bring my Wrangler in for service! Jackson even shuttles me to work, not sure of any other service department in Decatur that offers this for oil changes. The entire service department's staff is friendly and knowledgeable. I will always be a loyal Jackson customer!

Jason Barringer

27 de jul. de 2015

Your staff was very helpful and took care of my vehicle very well.

Ralph Gregory

15 de jul. de 2015

Everyone was very polite and the wait time was just fine - watched TV for a while. Service was excellent and the facilities were excellent. Showroom was fantastic.

Kathy Klaus

14 de jul. de 2015

The service department is always helpful and friendly.

Molly Ploessl

13 de jul. de 2015

Very quick. Shortest wait I've ever had for an oil change! I was so happy the service center was able to fit me in at the end of the day after a mix up on the website with appointment times!

Gary

13 de jul. de 2015

Prompt service, friendly staff...that is all I could ask for.

Charlie Crosby

13 de jul. de 2015

As always, Charlie is most helpful. He always gets things done in a timely manner.

Mark Morgan

11 de jul. de 2015

Staff very helpful, Service was great, waiting area is very comfortable.

Nancy Mains

9 de jul. de 2015

I came in without an appointment, and the staff was able to service my car in a timely manner.

Jon Bechtold

9 de jul. de 2015

Oil change was done in a reasonable amount of time and courtesy. Well done!

Jackie Toca Sr.

9 de jul. de 2015

Rocky was very helpful and service took less time than expected, Service Department at Jackson Fordalways does an excellent job and I am totally satisfied whenever I take my 2013 Ford Fusion SE in forservice.

Katelyn Kooy

8 de jul. de 2015

Fast service and great price. The members of the service department were extremely helpful.

Gena Harvey

7 de jul. de 2015

Ford Fusion 2014 the service was good and the staff was very helpful.

Randy Meador

6 de jul. de 2015

You always do a great job and I appreciate the fact that you care about my time and try and get me in and out as quick as possible.

Myles Hayes

4 de jul. de 2015

My experience has always been very good. We deal with Eric Courtney all of the time. I recommend him to most anyone who is interested in a vehicle. .

James Ware

3 de jul. de 2015

Didn't find answer to problem, service rep. sent e-mail to Ford asking for any idea's for solving or problem.Ford sent several suggestions of things to look for. Have an appt.for two weeks from today to see if any of there ideas will solve the problem, I hope so, I don't want to die in this van.

Richard Dickey

3 de jul. de 2015

Service was both excellent and timely. Service area wasclean. Service personnel were extremely polite and knowledge.

Karen Benjamin

2 de jul. de 2015

Charlie Cole was great! He kept me informed and got me a car to drive overnight which accommodated my having had back and knee surgeries as I don't fit the little cars. I spent $1,400 and it was worth every cent because of him.

Karen Gustafson

2 de jul. de 2015

friendly and helpful people in service department.they did a thorough job in checking vehical out as well as the oil change.i will continue to use Jackson Ford..The facility there is clean and modern.wait room is fantastic.

Robert Fogarty

26 de jun. de 2015

2012 Ford Fusion - Came in for an oil change. Despite the later afternoon time, every effort was made to get me in and out in good time. Service rep came to me personally after it was finished to review everything on the work sheet that had been done, as well as to spend a few extra minutes informing me of the best time for the next change. Staff has always been extremely helpful and friendly whenever I've been there. My sales rep even stopped by just to say hello and inquire as to whether everything was ok with my current vehicle. This is the best dealership I have ever dealt with!

Troy Brown

25 de jun. de 2015

Went in for an oil change and tire rotation and it was completed a lot faster than I expected.

James Davis

22 de jun. de 2015

Just a couple of minor problems fixed, no problem now

Richard Brockman

21 de jun. de 2015

Every time I go in everyone is so friendly it don't matter what I there for everyone is friendly and I like that. Thanks for everything for having a nice place where people always friendly and helpful there.

David Heidel

16 de jun. de 2015

I would have appreciated more frequent updates on the diagnostic and repair process.

Sean Martin

16 de jun. de 2015

Staff was very kind and helpful They didn't try and sells something I didn't need.

Jackie Toca

6 de jun. de 2015

My last two new cars have been Ford Fusion SE purchased at Jackson Ford. The Service Department atJackson Ford has been excellent and I have always serviced my cars there. I havehad no repair work done at Jackson as it was not necessary.

Chandra Mabry

5 de jun. de 2015

The staff was very helpful and friendly. I really appreciate there services.Thanks

Cindy Fuller

25 de may. de 2015

I had an oil change and I waited while it was done. I am happy with the service I was provided and the service manager and other staff are very friendly.

Michael Gentry

25 de may. de 2015

Good and friendly service. Great experience all around.

Rickie Fathauer

19 de may. de 2015

It took longer than was told but other than that it was good

Rick Roessler

18 de may. de 2015

Great job on the oil change and tire rotation on my 2014 FX4 F150!

Farns

16 de may. de 2015

I would NEVER recommend buying a car here. My son recently graduated from college and was shopping for a used Ford Fusion and found one he liked at Jackson Ford. I spoke with Brett Hatfield several times on the phone about it and we agreed on an "out-the-door price" of $21,000. I even clarified specifically with him that the out the door price included the price of the car, taxes, license, title, and all fees. He confirmed it it. My son went to purchase the car on May 12, 2015 he was there for 4+ hours and finally completing the purchase with the finance manager and guess what the paperwork was for $24,000 less a $3,000 down payment! Seriously!?!! I warn you to stay away and avoid the same disappointing experience we had. Buyer beware!!!

Pamela Rodman

13 de may. de 2015

The scheduled service was 100% satisfactory. I do have a concern with the u-joints. They seem to "clank".

Stacey Huffman

13 de may. de 2015

I worked with Rocky in the service department. He was very helpful and accommodated my work schedule. I am new to this dealership and I hope to continue getting great service.

Lisa Bowrey

12 de may. de 2015

Rocky is always very helpful and always make sure I get taken care of in a timely matter.

Dave Purvis

7 de may. de 2015

Rocky and your service department are the best I have ever used. They consistently impress and take the tkme to explain what needs done and gove options. They also are very attentive to my schedule and work to fit me in when I need work done.

Katrina Robinson

6 de may. de 2015

Service and staff was awesome. Keep up the good work.

Myles Hayes

6 de may. de 2015

F150 purchased. This is the 2nd truck that has been purchased. Very helpful salesman. Eric Courtney. Love the truck. Got a great trade-in value

David Utley

5 de may. de 2015

Service and the people at Jackson are always so nice and helpful.

Bruce Klaus

29 de abr. de 2015

We were able to get our oil changed and the tires rotated before we were leaving town for the weekend. It was a last minute appointment but we were given the same exceptional service as always.

Evyonne Hawkins

28 de abr. de 2015

As usual the service was great! in and out in no time. informed of services completed and services needed.

Robert Dixon

28 de abr. de 2015

Service was prompt, visitors lounge is comfortable,overall a good experience.

Dale Tolly

24 de abr. de 2015

I have always come in without a appointment and they always are ready to service my vehicle even though it is not a Ford. Work is done in a very timely manner and all work is explained. Service staff is always very professional. I started going to Jackson Ford for all the above reasons, I have not owned a Ford in years but the purchase of a new vehicle next year will put Jackson Ford high on the list for a new Fusion. Of course depending on how will we are treated and Price during sales. If sales is as good as service they are working the right combinations.

Brittany Dixon

24 de abr. de 2015

The dealership service representatives were very nice and professional. Getting the Lincoln from the very beginning was a great experience. It was very smooth and easy. It was just what I needed. Fast and easy.

James Oliver

14 de abr. de 2015

Excellent service and very friendly staff. I would recommend to anyone looking to buy a car.

Nicole Gariglietti

10 de abr. de 2015

Fixed the windows in my car in a timely manner. Able to get a oil change done quickly and easily.

Merle Schrodt

9 de abr. de 2015

Great Service. Great people. Everything Excellent.

Brittany Rasmussen

9 de abr. de 2015

I never got to write a review about Tyler Snyder, but he was amazing! He really took care of me and my family. I couldn't be happier and we are so thankful to have had Tyler as our sales representative. He is wonderful and we appreciate all the help from him! He even came and said hello when I brought my car in and to check on us. Thank you again Tyler and Jackson Ford.

Lyle Rodman

7 de abr. de 2015

Robin Bircham always sees to it that I am treated very well at Jackson ford. Thanks and I am 100% satisfied.

David Rempe

1 de abr. de 2015

Did the recall just fine on 2008 Mercury Grand Marquis

Susan Easter

31 de mar. de 2015

Went in for the recalls on my 2011 ford escape to be fixed, and an oil change. Then they wanted me to spend a lot more money then i could afford. Staff was helpful

Gena Harvey

30 de mar. de 2015

When I bought my ford fusion in for service, the service was very good and the staff very friendly and helpful. Matt, who sold me the car, stills comes over and ask how everything is going and if he could be of help.

Kurt Asmussen

27 de mar. de 2015

I am very impressed with the service department. Thank you for the loaner and the ride to work.

Natalie Bowman

26 de mar. de 2015

The gentleman helping check my car in was very professional, positive, polite and confident. He took every question I asked seriously and answered with great proficiency. I brought in my white 2012 ford focus hatchback for a routine oil change.

Matthew Summers

24 de mar. de 2015

I had two vehicles getting worked on. One was a spark plug repair on my truck. The price was reasonable and did not take long, a day I believe. My other vehicle was my SUV that had a air suspension issue. The price was high I thought but it needed fixed so I paid the bill. I was told about the credit from CITI bank thru Ford for a high cost repair such as what I had. It was easy to apply and qualify. If not told about this option I might not have had the repairs done. I like the line of credit for repairs because it can only be used at certain Ford dealerships and only for repairs. Overall my vehicles were fixed and the service dept did not have them for very long. Im pleased.

Susan Cooley

18 de mar. de 2015

The Sales Staff was very helpful. they answered all our question fully.

Thomas Mulligan

18 de mar. de 2015

Had my '95 F150 towed in because it would't start. Had a lot of repairs preformed on truck.

Joetta (Shaver) Wiesemann

13 de mar. de 2015

I love Jackson Ford, they have always treated me greatly... I have tried other Ford dealers because I dont live in the area any longer. However, there is no place like home. Best deals, best service, best advise! I will always make the trek home! thanks again, Joetta (Shaver) Wiesemann

Kenneth Russell

12 de mar. de 2015

Fast, efficient, and friendly service. Will be back again in 3000 miles.

Clifford Kretsinger

11 de mar. de 2015

2014 F 150Service rep was very helpful and polite.Time was about right for the job.

Paul Thistlethwaite

11 de mar. de 2015

Prompt service courteously provided. I needed the windshield wipers, and Jackson Ford got the new ones on quickly. Many Thanks. Vern Thistlethwaite

Dayton Keyes

10 de mar. de 2015

When I went to pick up my truck it was extremely cold and windy. It would not start. Rocky, one of the service reps, got a boost pack and went out to help me get the truck started. When that didn't work at first, he got a can of starting fluid, which did work. Rocky went over and above to help me out. He deserves to be recognized for his efforts!

John S. Hazelwonder

4 de mar. de 2015

I came in with a battery issue with my sons car at 4:00 p.m. I did not have a appt. they got me in, tested battery, gave me he results and was out in 45min. Thank you

Kathryn Butler

3 de mar. de 2015

This time as in the past the people interacting with me who work at Jackson Ford are exceptional. It seems like they would go to any length to help me with my car.

Jason Barringer

2 de mar. de 2015

On short notice they were able to get me in for an oil change and had it done quickly. As much as I drive I do a lot of oil changes and i appreciate their understanding on getting my vehicle taken care of quickly.

Kimomesia Nix

2 de mar. de 2015

Friendly environment. Great staff! Good good good good

Michelle Hardwick

1 de mar. de 2015

2012 ford escape. The experience was great. They handle everything that needed to be done. Aaron white Was are sales rep. He was polite and professional At his jod.

Charlie Carnahan

26 de feb. de 2015

Very happy with the whole experience and look forward to many more trips to the service department

Walker Reach

25 de feb. de 2015

Driver's side window wouldn't go up.....Stopped in ....needed service then....They were able to get the part.....Fixed the window ....3 1/2 hours later,We were on our way to Springfield and back to Huntley....More expensive than I expected ...So is every thing these days.Staff was great! Coffee was hot....

William Altman & Mona

25 de feb. de 2015

It was far beyond my expectations. We will continue having both vehicles serviced there.

Devin Arndt

25 de feb. de 2015

Everyone was helpful! They gave me a ride back to work and dropped my explorer off yo me when it was finished! Vety happy with my service!

Marcia Nielsen

22 de feb. de 2015

Service Advisor Charles Cole was very helpful in explaining other services I needed and was not high pressure sales

Real Customer

21 de feb. de 2015

Oil, lube, filter and comprehensive vehicle inspection at a great price.

Brett Roberts

20 de feb. de 2015

Ford Fusion, purchased new. Excellent service, remote start installed, completed quickly. Staff courteous and helpful.

Andrea Goodlow

20 de feb. de 2015

the service dept was excellent. I was taken care of very well and the customer service for the service dept was well worth going to unlike my experience there earlier last year with the sales person when I was looking at purchasing a car. I would recommend anyone that wants to get their car serviced to go to jackson ford. I purchased a 2012 ford fusion at velde ford pekin. but knowing I can take my car to jackson ford as well for service is on my agenda instead of driving to pekin if necessary in the future. Thank you Charles and the rest of the service dept fo their help.

Randal Vissering

19 de feb. de 2015

Purchased a 14 F150, staff was good, service good,

Linda Castleman

18 de feb. de 2015

I have a 2002 Winstar with over 180,000 miles on it. I love the way the seats on arranged and the features it has so I want to keep it as long as possible I take it in to Jackson Ford and they perform a check-up telling me if there are any items needing immediate attention and any needing to be watched. You would think with such an old high mileage car they could constantly be trying to tell me I need work done. They don't. They have only made a few minor repairs over the last few years. I trust them completely.

Linda Robinson

18 de feb. de 2015

I always receive super service when I take my car to Jackson Ford for my maintenance needs.

Hannah Ford

17 de feb. de 2015

Ford did a good job on letting me know when my brakes would be needing changed and when I should rotate my tires. I would have no idea when to do those things if they did not tell me.

Sandra Brandenburg

17 de feb. de 2015

Very kind, efficient excellent service. very friendly staff, excellent and informative

Dan Cummings

17 de feb. de 2015

I thought that what you did to find out what was wrong was on the right track but as you know the car didn't have the check engine light on when we brought it in so computer couldn't be checked. I appreciated that you didn't charge for the time your technicians worked on it. Thank you.

Jackie Toca

16 de feb. de 2015

I always bring my 2013 Ford Fusion SE to Jackson Ford in Decatur because of the excellent service Ihave received always. I would not think of taking my car anywhere else. Although I have used fewwords to describe them, they sum up to one word "EXCELLENT".

Nancy Durchholz

14 de feb. de 2015

My vehicle was repaired in the time frame promised

Kim & Jason Gordon

12 de feb. de 2015

Will do business with Austin again. Great guy and bends over backwards to help and answer questions. Hope to see him again in a couple of years to trade in!

Peter Hector

12 de feb. de 2015

Friendly, professional, competent.Repairs completed in a reasonable time, in a friendly environment.

Marcus Coleman

11 de feb. de 2015

Jackson Ford has been great since we came on board!

Paul Weldy

10 de feb. de 2015

2011 Malibu purchasedservice was very goodand staff was pleasantand professional.

Gary Deckard

9 de feb. de 2015

2013 Ford Explorer. Everybody was great and was done in a timely matter.

Larry Curtis

9 de feb. de 2015

My vehicle is taken in on time and serviced and returned promptly. Service persons are friendly, knowledgeable, and will find an answer to a question if they do not know it off the top of their head. I am very satisfied with the service at Jackson Ford.

Jerry Gregg

9 de feb. de 2015

The staff at Jackson Ford in Decatur is helpful, professional, pleasant, and informative.My purchase and service experience has been top notch

Susan Wilson

5 de feb. de 2015

2012 Ford Fusion, Service friendly and prompt, courteous.

Allan Stork

5 de feb. de 2015

in and out as promised called me when truck was done great job

David Fishel

4 de feb. de 2015

Went in for an oil change. Made an appointment online. I had a very timely conformation the next morning.When I went in for the oil change, the staff was very friendly. My oil change was quicker than I was told. I was in and out in 20 minutes.Will defenatly use again.Thank you.

Nancy Mains

4 de feb. de 2015

I had my oil changed and everything checked on my 2012 Fusion. I was able to get the time I needed for the appointment, the service was timely, and they checked everything.

John Washburn

23 de ene. de 2015

Was told window washer would be filled, was not. Do not know about anti-freeze. Should follow on what was promised.

Gregory Deem

23 de ene. de 2015

Matthew Wildman is a great salesperson do deal with and got me into a truck I always wanted. A Ford FX4! With payments I can easily handle. Thank you Matthew Wildman and Jackson Ford!

Tony Seegers

21 de ene. de 2015

service has been easy to set up and complete. Staff is friendly and helpful

Tom Nichols

20 de ene. de 2015

Thanks for getting my truck in for the last minute oil change.

Melisa Marooney

16 de ene. de 2015

Mustang, no heat to floor, and oil.change. app was at 930 car was ready at 1230. Everything is working properly. I would of liked to have been updated more fraudulently.

Andrew Hartman

16 de ene. de 2015

Friendly service team. Cozy waiting area. Maybe a barista to take my coffee order would make my experience over the top. Think about it. Thanks.

Daniel Keith

14 de ene. de 2015

Ford F150. Service was great Staff very helpful it's a pleasure to do business with a clean and organized shop.

Valued Customer

14 de ene. de 2015

Every dealer has their "thing" they do to make their customers feel appreciated, Some dealers offer free soda, coffee, hot coco, some dealers offer popcorn, some dealers offer doughnuts/pastrys, some offer free car washes with every service...Jackson Ford has everything in place, they have an automatic car wash, they have a beautiful new showroom with a kitchenette area,,,,But they don't offer free beverages (only coffee, yuk!). They don't have popcorn, doughnuts or pastries, they don't offer a free Carwash with every service...They DO have a fair price for Oil Changes, which is why I get all my oil change there, but a free Carwash and a beverage and a snack while I wait would really set this dealership above and beyond all others...Also, since I do get all my oil changed there, for all my cars (even my mom ford car), I have had them mark my air pressure as "good" in all 4 tires, yet the air was very low in 2 tires... So I am not sure their oil change guys are really checking everything they are marking as good....Overall when there is a problem, they take care of it and when doing a service other than an oil change, they do a a good job and it's always been good quality work.

Allen Hansen

13 de ene. de 2015

My oil change quickly performed even though I went late in day.

Jason Barringer

13 de ene. de 2015

Easy to setup appointment and get service done in between work and family.

Terry Baylis

11 de ene. de 2015

Fast and friendly service. Your garage and sales department are very clean.

Robert Hart

6 de ene. de 2015

I had my F350 detailed by Randy. He did an excellent job. The best detail I have seen..

Valued Customer

5 de ene. de 2015

They were very helpful. I was in an out very quickly. Thanks

Joseph Tomlovich

2 de ene. de 2015

At first looking for a car seemed like it would be an overwhelming experience, especially with the budget I was wanting to stay with. However, Eric was very helpful, and we found my car. I absolutely love it.

Irene Eckhardt

23 de dic. de 2014

Very easy and pleasant, a clean and relaxing place to wait while they repaired my truck.

Bradley Grant

17 de dic. de 2014

I purchased an F150 and I worked with Matt Wildman. He was extremely professional and knowledgible. He went out of his way to make my children feel welcome and excited for the process and we did not get that kind of excellent customer service at other dealership. The sales team offered a great deal from the start and made the decision to purchase my vehicle at Jackson Ford a no-brainer. We will definitely return to Jackson Ford for our future vehicle purchases.

Kathie Powless

9 de dic. de 2014

Kelli is wonderful. She needs a huge raise. Great job.

satisfied customer

5 de dic. de 2014

Needed tires, you matched sale price, I bought them.

MaryLynn Mann

4 de dic. de 2014

The employees at Jackson are very friendly, professional, and make me feel at home. I was in and out with the recall service call within an hour. Thanks!

Rickie Fathauer

27 de nov. de 2014

Jackson Ford has fast curtious service.We will always have our car serviced there.

Lisa Bowrey

25 de nov. de 2014

Had my car in for a transmission issue, they had my car for two weeks and gave me a loaner car to drive, was very satified with the customer service I recieved from Rocky.

Karen Gustafson

24 de nov. de 2014

had to bring it back as update messed up my sync ..but it was taken care of and everythng is fine.

Mark Hansen

24 de nov. de 2014

Service was, as usual, excellent and quick. Showroom was very comfortable.

taterworm

21 de nov. de 2014

The salesmen and general manager refuse to help you with your brand new vehicle. They are extremely rude and ban you from calling and stepping foot on their property over the phone because you said you would turn them into ford corporate and write online reviews. Their vehicles are overpriced and they don't explain the details of your vehicle. Very poor customer relations I do not recommend buying from jackson ford in decatur.

Gregory Deem

20 de nov. de 2014

Had 4 Hankook Dynpro ATM tires installed at Jackson Ford. I only want the best for my 2011 F150 and Jackson Ford does that! Kelly and Rocky are great people to deal with!

Richard Vasquez

20 de nov. de 2014

I am very satisfied with the service I received at Jackson Ford. I was greeted when I arrived and the service personnel seemed friendly and accommodating. My Mustang was serviced in a timely manner and I received a call telling me it was done and ready for me to pick up. I would recommend this service department.

Evyonne Hawkins

19 de nov. de 2014

Service was quick and at a good price. Had a problem with low tire pressure 2 days later and took it to them to see what was going on and they quickly aired up the tires more to see if that helped and it did. I didn't even have an appointment and they provided great service.

Gary Schroll

17 de nov. de 2014

It was all GOOD. Rocky took very good care of me. I will return with my truck again.

Milton Harshman

16 de nov. de 2014

MY F-250 WAS SERVICED SATISFACTORILY. THANK YOU KELLY AND ROCO

Alexis Fankhauser

13 de nov. de 2014

Great job cleaning all the dog hair out of my car! :)

Sharon

13 de jun. de 2014

The Customer is NUMBER ONE at this place! Dave McCall took so much time out of his days to answer all of my questions and help me in every way possible! This is a very upfront and honest dealership. Their prices are very competitive!! You won't go wrong buying a car here!! I highly recommend Jackson Ford!! Ask for Dave, you will be glad you did!!!!

Amanda

5 de may. de 2014

NEVER have had a better car buying experience than we did at Jackson Ford in Decatur, Illinois ! We drove over 4 hours to see a pre-owned Ford Explorer that we saw on Cars.com after calling the dealership to schedule an appointment. We were immediately greeted by Eric Courtney in the parking lot and made us comfortable while he prepared the vehicle for demonstration. The entire process was enjoyable from start to finish and we are now driving a BEAUTIFUL Ford Explorer that we purchased at a very fair price ! Thank you very much Eric and Jackson Ford !!! Joshua and Amanda

Tim D. and Brittany D

16 de abr. de 2014

Dave was great in the sales process. I am always going to Jackson for a vehicle and would recommend you see Dave McCall. His sales manager Jay Clemmons was awesome too. We love Jackson. TR

MC

25 de mar. de 2014

Myself and my husband purchase a car on 03-24-2014 we were pleased with the customer service and our salesmen Matt he was awesome. We appreciate him for helping us with a vehicle. Excellent service!!! We give Matt 5 stars he was AWESOME!!!!! I would recommend him to anyone.

Ronald and Hope

21 de mar. de 2014

My husband and I bought a car on 3-17-2014. We were helped by Tim Reed and Chris O'Neal. We had a pretty good idea what we were looking for. They we both very customer oriented and followed us all the way through from start till the financing was done. We were very impressed. The great customer service carried through to Jason Payton in financing. He got us a great deal on a car my husband loves! We will definately be back when this on is paid off!

Sandy

17 de feb. de 2014

If you need a vehicle stop in and see Steven Howard. His smile and friendly handshake will make you feel welcome. He will listen to what you are looking for, the amount you can afford. He will look for days to find that perfect car for you. Being on social security we couldn't afford a big monthly payment, but we still wanted a nice car with low miles. He found us one. If you want an honest, caring salesman stop in and visit with Steven, you won't be sorry.

rawbi rizzo

1 de dic. de 2013

i've been to many dealers and spoken with many also on phone or thru email, but jackson ford dealership is by far the best i've ever dealt with. they were so accommodating and made me feel like i was important and not just a dollar sign, but that i mattered. they listened and really helped me and i got the best service and vehicle deal i could of ever hoped for, THANK YOU SO MUCH JACKSON FORD!!!

rhealynn10

29 de jun. de 2013

The response to my email, was fast and the sales associate knew about the vehicle.

Terry H.

26 de oct. de 2011

Of the many places I had browsed for a new vehicle, jackson ford had the associates that cared enough to involve me in the car buying process. Other dealerships in the area either seemed to busy or thought to themselves I wasnt worthy of there business...Looks can be a small part of it (jeans and a raggedy shirt on my day off when i am a inclined to spend a pretty penny and have the assets to back it up). Jackson Ford allowed me to get the vehicle i up most desired, and funny thing was it wasnt even on there lot. They went out of there way to get the vehicle, establish the financing (while giving me every rebate they had) and drive off the lot happy, and assured.